Customer Pricing and Licensing Guide

Transcription

Licensing and Support
Customer Pricing and Licensing
Guide: Symantec Backup Exec™
12.5 for Windows Servers
This document is intended to aid customers in obtaining
pricing and licensing information on Symantec Backup
Exec™ 12.5 for Windows® Servers and is to serve
primarily as a reference guide on the licensing and
maintenance programs and options available. All
pricing and SKUs should be obtained from a Symantec™
certified reseller.
Confidence in a connected world.
Licensing and Support
Customer Pricing and Licensing Guide:
Symantec Backup Exec™ 12.5 for Windows Servers
Contents
Symantec Backup Exec 12.5 for Windows® Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
At a glance: What’s new in 12.5? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Symantec Backup Exec landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Licensing agents and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Licensing Backup Exec 12.5 for Windows Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Available licensing programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Buying programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Entitlement/Migration path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Upgrades—previous versions and competitive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
License upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Software upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
End-of-life (EOL) updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
EOL mappings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Backup Exec deployment scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Backup Exec and Microsoft Windows Server or Microsoft Windows Essential Business Server (EBS) . . . . . . . . . . . . . . . . . . 21
Backup Exec and Microsoft Windows Small Business Server (Standard or Premium) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Backup Exec and VMware Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Backup Exec and Microsoft Hyper-V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Backup Exec and a Remote Linux media server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Backup Exec and an NDMP NAS device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Backup Exec in a SAN environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Support and maintenance service offerings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Support agreement levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Enterprise support at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
No-charge support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Remote Expert Installation Services (North America only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Professional services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Consulting services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Education services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Evaluations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Lookup tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Backup Exec online SKU configurators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Backup Exec software and hardware compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Product availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Backup Exec 12.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Backup Exec Infrastructure Manager 12.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Customer Pricing and Licensing Guide: Symantec Backup Exec™ 12.5 for Windows Servers
Symantec Backup Exec 12.5 for Windows® Servers
Product overview
Symantec Backup Exec™ 12.5 for Windows® Servers is the gold standard in Windows data protection for physical and
virtual systems, providing complete disk and tape backup and recovery support for Windows-based environments,
including the latest Windows Server 2008 portfolio. Continuous data protection and patent-pending granular recovery
technology deliver reliable point-in-time recovery for critical Microsoft® applications and help ensure that individual
Exchange emails, SharePoint documents, and Active Directory user profiles can be restored in seconds.
The launch of Backup Exec 12.5 brings exciting new agents:
• New Agent for VMware Virtual Infrastructure
• New Agent for Microsoft Virtual Servers (including Hyper-V)
• New Remote Media Server Agent for Linux Server
• New Backup Exec Infrastructure Manager 12.5 (coming in March 2009)
For more information on these new agents and the associated enhanced feature support, go to: www.backupexec.com/be
At a glance: What’s new in 12.5?
New! Agent for VMware
Virtual Infrastructure
• One-pass backup of ESX that allows for individual server
and granular file recovery
• Uses VMware's VCB (VMware Consolidated Backup)
New! Linux Media Server
• Allows a Linux server to become a BE Media Server
• Great agent for customers running Oracle on Linux
Microsoft SQL 2008 Support
• Supports file streams and compression
• Supports 2008 in SBS 2008 and EBS 2008
• Supports Continuous Protection
New! Agent for Microsoft
Virtual Servers
• Supports Hyper-V and Microsoft Virtual Server
• VSS Snapshot based
• File/Folder GRT recovery from .VHD
Improved SharePoint
Recovery
• Recovery of Sites, Sub-sites, Lists, Tasks, etc
• Supports SharePoint Services 3 and MOSS 2007
• Recovers SharePoint Security metadata
New! Microsoft Essential
Business Server 2008
• Backup Exec for Windows Servers compatible
• New! Integrated Management Console
Updated! Microsoft Small
Business Server 2008
• Backup Exec for Windows Servers compatible
Support for Microsoft Windows and Applications
4
Symantec Backup Exec landscape
The following diagram illustrates a typical Backup Exec deployment:
Disk or NAS
Back up to disk, storage arrays, or network attached
storage (NAS), or NDMP Filers for faster backups and
recoveries. Back up to tape for longer-term data protection.
Tape drives or libraries
Back up data to tape for long-term protection, disaster
recovery, or archival purposes.
Designed for Windows
Protecting business-critical data on servers as well as desktops
and laptops, Symantec Backup Exec 12.5 for Windows Servers is
designed to meet the needs of today’s Windows based businesses.
Symantec Backup Exec can protect a single server or department,
or scale up to meet the needs of large, distributed organizations.
Virtual servers
Protect business-critical data on multiple VMware and
Microsoft virtual servers through virtual agents that
provide data protection for unlimited guest machines per
host environment and flexible file or image level recovery
from a single backup.
Symantec Backup Exec Media Server
(includes Symantec Backup Exec Continuous Server, Advanced
Open File Option, and Intelligent Disaster Recovery Option)
Application servers (local or remote)
Protect business-critical application and database servers
such as Microsoft Exchange, Active Directory, SQL,
SharePoint, Oracle, DB2, SAP, Lotus®, or Enterprise Vault
servers through high-performance agents that help ensure
data is protected while improving application availability.
Desktop and laptops (local or remote)
Protect the more than 60 percent of business-critical
information outside the data center and not on corporate
servers. Enable continuous data protection and let users
restore their own workstation files without contacting IT.
File servers (local or remote)
Protect Windows business-critical data on file servers with an Agent for
Windows Systems, which includes continuous data protection, advanced
open file protection, and an intelligent disaster recovery option.
Please refer to Licensing Agents and Options, on page 6, for a complete list of
agents and options that protect business-critical information and improve
overall management and performance.
5
Licensing agents and options
Backup Exec agents and options enhance and extend platform and feature support for Backup Exec environments.
Whether the need is to protect critical Microsoft applications or non-Microsoft operating systems, Backup Exec 12.5
for Windows Servers has an extensive portfolio of high-powered agents and options to scale and grow a Backup Exec
environment.
Symantec Backup Exec agents and options
Every Backup Exec environment requires at least one Backup Exec media server, which is the server attached directly to a disk or tape storage
environment. Each Backup Exec 12.5 media server license includes the following:
• Continuous Protection Server (CPS)—allows administrators to continuously capture and back up data changes to allow administrators to
restore data to any point in time
• Advanced Open File (AOF)—backs up open files during a backup job
• Intelligent Disaster Recovery (IDR)—tape-based system recovery
• Five Desktop and Laptop Option (DLO) licenses—offers complete data protection for desktops and workstations (Additional units can be
purchased.)
Then, based on the environment, additional agents and options can be added to each media server license. See below for a complete summary
of agents and options:
Option/Agent Features
NEW! Backup Exec
12.5 Agent for
VMware Virtual
Infrastructure (AVVI)
Backup Exec Agent for VMware Virtual Infrastructure (AVVI) delivers comprehensive data protection to an unlimited
number of VMware virtual guest systems
AVVI provides comprehensive backup and recovery for virtual systems and legacy physical servers through a single
console with support for both disk and tape storage environments
Integration with VMware Consolidate Backup (VCB) maximizes backup and recovery performance
Granular data recovery for VMware infrastructures saves time and lowers cost
Benefits
AVVI supports and integrates with all key VMware technologies, including VCB, VirtualCenter, VMotion, VMware
Converter, ESX/ESXi, and VMware Tools, eliminating setup complexity.
Included Granular Recovery Technology (GRT) provides the ability to restore individual files and folders inside of
a guest virtual machine without restoring the entire guest virtual machine. (GRT is available for Windows guest
machines only; GRT for Linux OS guest machines is not currently available due to a VMware limitation.)
AVVI permits backups to be done without physically installing a Backup Exec Remote Agent inside of guest virtual
machines or on the ESX host server, for agentless backup.
Simply activating the Agent for VMware Virtual Infrastructure license key on the Backup Exec media server makes all
integrated backup and recovery capabilities available.
Licensed
Per ESX host in the environment
What’s included
Unlimited* deployment of Agent for Windows Systems (AWS) and unlimited* deployment of Remote Agent for Linux
and UNIX Servers (RALUS) for restoring granular files to guest operating machines
*These unlimited agents are restricted to use in that particular ESX Server host’s virtual machine only.
Note
Granular recovery of application data such as Exchange emails, SharePoint objects, and Active Directory objects
requires the installation of the applicable application agent at time of backup. The application server will need to be
backed up individually using traditional methods as well. For example, if there are three Exchange Server VMs and
two SQL VMs, three Exchange Agents and two SQL Agents will need to be purchased.
6
To learn more about Symantec Backup Exec Agent for VMware Virtual Infrastructure, please reference the following:
• Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_agent_
vmware_virtual_infrastructure_09-2008.en-us.pdf
• White paper: https://www4.symantec.com/Vrt/offer?a_id=68153
• FAQ: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-backupexec_12.5_faq_10-2008_69739.
en-us.pdf
NEW! Backup Exec
12.5 Agent for
Microsoft Virtual
Servers (AMVS)
Single, comprehensive backup application for virtual systems and legacy physical systems
Complete Windows data protection for new Windows Server 2008 Hyper-V systems and virtual systems running
Windows Server 2000, Windows Server 2003, and Microsoft Virtual Server 2005 SP1 environments
One agent delivering affordable data protection to an unlimited number of Microsoft virtual systems per host
Comprehensive backup application for virtual systems and legacy physical systems through a single console
supporting disk and tape storage environments
Benefits
Performs backups of all online and offline guest virtual machines on a Hyper-V host system using Microsoft Volume
Shadow Snapshot (VSS) technology, without installing an agent inside of guest virtual machines
Included Granular Recovery Technology (GRT) provides the ability to restore individual files and folders inside of guest
virtual machine without restoring the entire guest virtual machine. (GRT is available for Windows guest machines
only; GRT for Linux OS guest machines is not currently available due to a Hyper-V limitation.)
Eliminates need for separate slow individual file-level backups of data inside of guest virtual machines. Backup
Exec GRT requires only one backup job, saving space on vital disk and/or tape media and ensuring that each backup
completes quickly.
Flexible backup and recovery capabilities allow for backup to disk for fast recovery or backup to tape for long-term
storage.
Licensed
Per Hyper-V or MSVS host
What’s included
Unlimited* deployment of Agent for Windows Systems (AWS) and unlimited* deployment of Remote Agent for Linux
and UNIX Servers (RALUS) for restoring granular files to guest operating systems
*These unlimited agents are restricted to use for that particular Hyper-V or MSVS host’s guest machine only.
Note
Granular recovery of application data such as Exchange emails, SharePoint objects, and Active Directory objects
requires installation of the applicable application agent at time of backup. The application server will need to be
backed up individually using traditional methods as well.
For example, if there are three Exchange Server guest machines and two SQL guest machines, three Exchange Agents
and two SQL Agents will need to be purchased.
To learn more about Symantec Backup Exec Agent for Microsoft Virtual Servers, please reference the following:
ms_virtual_servers_09-2008.en-us.pdf
• FAQ: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-other_resources_be_12_5_amvs_faq_102008.pdf
NEW! Backup Exec
12.5 Remote Media
Agent for Linux
Server (RMAL)
New storage flexibility for Linux servers running in a Backup Exec for Windows Server environment with direct
attached storage
IT administrators can attach a storage device directly to a remote Linux server or deploy in a SAN environment for
added flexibility and reduced bandwidth requirements for backup jobs on remote Linux servers.
Allows other remote servers to back up data to a Remote Media Agent for Linux Server instead of back through the
primary Windows media server.
Each Remote Media Agent for Linux Servers includes a Remote Agent for Linux Servers. and all media server job
configurations can be centrally managed through the primary Windows media server console.
7
Benefits
Tape and disk devices used for backup can now be attached directly to Linux servers
Improved backup performance for Oracle® database that are hosted on Linux servers
Licensed
Per Linux server deployed with direct attached storage intended as a backup target
What’s included
Remote Agent for Linux and UNIX Servers (RALUS), tape library simulator (unlimited single tape drive virtual library),
ability to back up to direct attached disk or tape devices
Note
A Windows Backup Exec media server is required for job configuration and management.
Symantec Backup
Exec Agent for
Enterprise Vault
Easy-to-manage data protection for Enterprise Vault archives
Recover individual partition files and indexes in seconds
Integrated backup, recovery. and archive solution for the Enterprise Vault application
Benefits
Quick and simple backup and recovery of the Enterprise Vault application without having to script operations
manually
Presents a logical view of the Enterprise Vault infrastructure within the backup and restore views in Backup Exec
Licensed
Per server participating in the Enterprise Vault infrastructure
What’s included
Agent for Windows Systems (AWS)—a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF)
protection + Intelligent Disaster Recovery (IDR) + Remote Agent for Windows Servers (RAWS)
Note
This agent cannot be used to perform any type of email recovery. The Agent for Enterprise Vault’s purpose is to
protect the Enterprise Vault Server environment (server configuration, vault, and database).
To learn more about Symantec Backup Exec Agent for Enterprise Vault, please reference the following:
enterprise_vault_09-2008.en-us.pdf
Symantec Backup
Exec Agent for
Windows Systems
(AWS)
Optimizes data transfers for 32- and 64-bit remote Windows servers for faster backups by protecting open files on
local or remote servers while in use
Automates server disaster recovery for local and remote tape-based environments to get the business quickly back on
track with Intelligent Disaster Recovery (IDR)
Provides continuous disk-based protection, with point-in-time snapshots, while eliminating file server backup
windows
Agent for Windows Systems (AWS) is a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF)
Benefits
Ability to protect files that are open and in use at the time of backup
Ability to create Intelligent Disaster Recovery media for tape-based disaster recovery
Continuous protection when paired with a Continuous Protection Server (CPS)
Licensed
Per any non-agent-protected resource (all application agents come with AWS built in)
8
What’s included
Remote Agent for Windows Servers (RAWS), Intelligent Disaster Recovery (IDR), Advanced Open File (AOF), Continuous
Protection Agent (CPA)
Note
IDR and AOF were included in AWS beginning with the release of Backup Exec 12.
Symantec Backup
Exec Agent for
Microsoft Exchange
Server
Restoration of individual emails, folders, or mailboxes in seconds
Reduce backups and speed up recovery times with a “one-pass” backup that allows for granular recovery
Off-host options for high-performance, lower-impact backup and recovery of Exchange
Support for continuous data protection (CDP) to meet strict recovery point objectives
Benefits
Eliminates the need to run individual Exchange mailbox backups
Eliminates the need to recover an entire Exchange server in order to get a single email back
Licensed
Per Exchange server
What’s included
Agent for Windows Systems (AWS) (For the Exchange server only)
Note
In a 2-node active/passive cluster server configuration, only the active node needs to be licensed.
To learn more about Symantec Backup Exec Agent for Exchange, please reference the following:
active_directory_09-2008.en-us.pdf
Symantec Backup
Exec Agent for
Active Directory
Single-pass backups for complete Active Directory or object-level recovery from single backup in minutes.
Supports Microsoft Server 2008 Active Directory Domain Services objects
Benefits
Restores individual Active Directory objects, user preferences, etc., without rebooting Active Directory Domain
Controllers
Point-and-click restores
Licensed
Per Active Directory Domain Controller
What’s included
Agent for Windows Systems (AWS) (For the Domain Controller only)
Note
To learn more about Symantec Backup Exec Agent for Active Directory, please reference the following:
9
Enhanced! Symantec
Backup Exec Agent
for Microsoft SQL
Server
Support for Microsoft SQL Server 2000, 2005, and 2008 (NEW!)
Single-pass backup allows for individual database or file group recovery
Supports Microsoft SQL Server 2008 database compression and filestream technology
Point-in-time recovery
Benefits
Eliminate the daily backup for SQL servers with continuous data protection
Quickly restore data from local backup destination
Recover up-to-the-minute data changes
Licensed
Per Microsoft SQL server
What’s included
Agent for Windows Systems (AWS) (for the SQL server only)
Note
To learn more about Symantec Backup Exec Agent for SQL, please reference the following:
Enhanced! Symantec
Backup Exec Agent
for Microsoft
SharePoint
Reduce backups and speed up recovery times with a “one pass” backup that allows for granular recovery of
SharePoint objects and documents
New! Granular recovery of SharePoint sites, sub-sites, lists, and list items is now supported
New! Granular recovery of SharePoint object security information
New! Granular recovery of SharePoint documents includes all versions of the document to choose from
Benefits
Granular recovery of individual SharePoint objects, site, and documents in seconds from a single-pass backup
Fast, efficient data protection
Flexible support for SharePoint Server and SharePoint Services
Licensed
Per SharePoint server
What’s included
Agent for Windows Systems (AWS)
Note
A customer in a distributed SharePoint environment with the SharePoint database residing on a separate SQL server
will need an additional AWS only for that SQL server. Also, in a 2-node active/passive cluster server configuration,
only the active node needs to be licensed.
To learn more about Symantec Backup Exec Agent for SharePoint, please reference the following:
ms_sharepoint_09-2008.en-us.pdf
10
Symantec Backup
Exec Agent for
Oracle on Windows
or Linux Servers Integrates with Oracle RMAN technology for backup and recovery operations
Simple point-and-click choices in the backup job automatically generate RMAN scripts
Multistream support for increased performance
Supports both Windows and Linux platforms
Benefits
Alleviates the burden of generating manual RMAN scripts
Allows non-DBA backup personnel to easily perform Oracle backup and recovery operations
Licensed
Per Oracle server
What’s included
One license of Agent for Windows Systems (AWS) OR Remote Agent for Linux and UNIX Servers (RALUS), subject to
installed Oracle host OS
Note
There is a documented procedure that the customer must follow in order to prepare Oracle to be protected. This is
covered in detail in the System Administrator’s Guide.
To learn more about Symantec Backup Exec Agent for Oracle, please reference the following:
Symantec Backup
Exec Agent for
Oracle RAC on
Windows or Linux
Servers Reduces the complexity associated with backup and recovery of an Oracle RAC environment by offering a single
“node” view of the clustered RAC environment
Integrates with Oracle RMAN technology for backup and recovery operations
Multistream support for increased performance
Supports both Windows and Linux platforms
Benefits
Alleviates the burden of generating manual RMAN scripts
Allows non-DBA backup personnel to easily perform Oracle backup and recovery operations of a RAC environment
Regardless of where the Oracle database resides in the RAC cluster, backup administrators need only place a “check”
in the RAC node in Backup Exec to configure backup selections
Licensed
Per active Oracle RAC node
What’s included
One license of Agent for Windows Systems (AWS) OR Remote Agent for Linux and UNIX Servers (RALUS), subject to
installed Oracle host OS
Note
There is a documented procedure that the customer must follow in order to prepare Oracle to be protected. This is
covered in detail in the System Administrator’s Guide.
To learn more about Symantec Backup Exec Agent for Oracle RAC, please reference the following:
11
Symantec Backup
Exec Remote Agent
for Linux or UNIX
Servers (RALUS)
Scalable heterogeneous data protection for Linux and UNIX environments
Protects the major versions of Linux and UNIX
High-powered remote agent for fast, efficient backup and recovery
Benefits
RALUS efficiently protects remote Linux and UNIX resources to make sure that critical data is centrally backed up.
RALUS improves backup times through the use of Agent Accelerator technology
Licensed
Per Linux or UNIX server
What’s included
Remote Agent for Linux or UNIX Servers (RALUS)
Note
Backup Exec 12.5 for Windows Servers Software Compatibility list for supported platform OS and version can be
viewed at: www.backupexec.com/compatibility
Symantec Backup
Exec Remote Agent
for Netware Servers
Scalable heterogeneous data protection for Novell NetWare environments
Supports Novell-provided Target Service Agents (TSAs)—protects GroupWise, NDS, NSS volumes, and extended NSS
filesystem attributes, iFolder
Benefits
High-powered remote agent for fast, efficient backup and recovery of NetWare servers
Provides protection for valuable email, file, and directory services on Novell systems
Licensed
Per NetWare server
What’s included
Remote Agent for NetWare Servers (RANW)
Note
NetWare Open File Protection (OFO) and Netware Intelligent Disaster Recovery (IDR) are not included and must be
purchased separately.
Symantec Backup
Exec Agent for SAP
R/3 Applications
Backup and recovery of individual files, entire databases, or individual tablespaces in online or offline modes
Supports SAP running on MAXDB and Oracle databases
Integration with RMAN technology
Benefits
Simplified SAP backup with Backup Exec
Ability to submit SAP jobs via SAP interfaces
Licensed
Per SAP server
What’s included
Agent for Windows Systems (AWS)
12
Note
In the event that a customer is running SAP on a MS SQL database, that customer should not purchase the SAP R/3
for Oracle Agent, but INSTEAD an Agent for SQL to back up the SAP environment. In addition, a user running SAP on a
DB2 server should purchase an Agent for DB2.
Symantec Backup
Exec Advanced
Disk-Based Backup
Option (ADBO)
Support for synthetic backups
Supports off-host backups
Benefits
Simplifies the management and restore of critical data sets
Reduces the weekly backup window
Provides zero impact backups
Licensed
Per Backup Exec media server
What’s included
Advanced Disk-Based Backup Option (ADBO) license
Note
Off-host backups require Storage Foundation for Windows with FlashSnap or third-party hardware snapshot utilities.
For more information on compatible snapshot utilities and a complete list of supported hardware, please view:
www.backupexec.com/compatibility
NEW! Backup Exec
Infrastructure
Management
(BEIM*) powered by
Altiris
Environmental inventory
*BEIM is currently
slated for release in
Q109.
Environmental discovery
Software package management
Upgrade and deployment mechanisms
Benefits
Inventory an entire Backup Exec environment, including current and older versions of Backup Exec, through an easyto-view graphical representation of the Backup Exec environment.
Easily discover, locate, and manage new or unprotected server resources in a Backup Exec environment followed
with recommendations of the agents/options not currently licensed that may be applicable to a newly discovered and
unprotected resource.
Quickly define and deploy the current patch levels to Backup Exec and Backup Exec System Recovery servers,
applications, and databases across an environment.
Easily configure and manage the upgrade process from Backup Exec v9.1 up to v12.5, plus deploy and configure
Backup Exec installation packages with the ability to set pre-made jobs.
Licensed
One license per Backup Exec environment (local or distributed)
What’s included
Backup Exec Infrastructure Manager (BEIM) license
Note
Backup Exec Server, Agent, and Option licenses and version upgrade licenses are sold separately from BEIM. BEIM
includes no Backup Exec licenses.
To learn more about Symantec Backup Exec Infrastructure Manager 12.5, please reference the following:
13
Symantec Backup
Exec Central Admin
Server Option
(CASO)
Scale and centrally manage multiple media servers through one console
Load-balance jobs; supports bandwidth throttling and more while operations continue uninterrupted
Easily view and manage reporting of multiple media server environments
Benefits
Simplified management of multiple media servers from a single point of control
Improved job resiliency through load balancing media servers
Licensed
One license allows an unlimited number of managed medias servers to be managed by a single central admin media
server. License per number of central admin media servers needed—for example, if 2 central admin media servers are
needed, then 2 CASO licenses need to be purchased.
What’s included
Central Admin Server Option (CASO) license
Note
If CASO is managing more than 20 media servers, CASO should be run on a server running a full version of SQL
Server.
To learn more about Symantec Backup Exec Central Admin Server Option, please reference the following:
• Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_option_
caso_09-2008.en-us.pdf
Symantec Backup
Exec Desktop and
Laptop Option (DLO)
Continuous online or off-line protection of user-specific data on desktops and laptops
Allows for file versioning
Compression and encryption of local end-user data
Benefits
Protect mission-critical data on remote desktops and laptops quickly and efficiently
Centrally back up and recover desktop and laptop data through a single console
Continuously protect data, whether in the office or off the corporate network
End user can easily search and restore lost or deleted files with Backup Exec Retrieve (end-user Web restore console)
Licensed
Licensed on a per-desktop/-laptop basis and sold in packs of 10
What’s included
Desktop and Laptop Option (DLO) license to support 10 desktop/laptop machines
Note
Five free licenses included with each core Backup Exec license. The DLO server and administration console are also
included with every core Backup Exec license.
Symantec Backup
Exec Library
Expansion Option
(LEO)
Provides support for additional drives in a multi-drive tape library
Scalable tape-based support
Benefits
Allows customers to take full advantage of the hardware that they have purchased
Easily manage the target backup location to a specific drive
14
Licensed
Per physical or virtual tape device in a library. The first library-based drive is included free; each subsequent librarybased tape drive after the first requires an additional LEO per drive. In a SAN with more than one shared library, the
first drive of one library is free. A LEO is required for each subsequent drive.
What’s included
Library Expansion Option (LEO): one unit drive license to extend additional tape drive (after the first free drive)
support in a tape library or autoloader
Note
A virtual tape library (VTL) will need to be licensed in the same manner as a physical tape library
Non-library stand-alone tape devices will never require a LEO.
Symantec Backup
Exec SAN Shared
Storage Option
(SSO)
Scalable storage area network (SAN) support for greater backup performance
Easily load-balance SAN job activities through any attached Backup Exec media server using SSO
Provides fast, efficient backup options for growing businesses
Benefits
Allows customers to take full advantage of the SAN/iSCSI hardware that they have purchased
Dynamically share a tape drive within a library with various Backup Exec servers on a SAN
Prevents multiple media servers from trying to access and use a shared tape device at the same time
Licensed
Per Backup Exec media server that needs to access and share the SAN-based tape library/autoloader device
What’s included
Shared Storage Option license
Note
Many administrators believe that because their data and library reside on a SAN, the backup traffic will travel across
the SAN; however, this is not the case by default. In order to utilize the SAN for backup traffic, the server to be
protected will need to be upgraded to a Backup Exec media server with SSO and will need to perform its own local
backups.
To learn more about Symantec Backup Exec Shared Storage Option, please reference the following:
Symantec Backup
Exec Agent for Lotus
Domino Now supports Lotus Domino 8, including 64-bit support
Efficient, easy-to-manage data protection of the Lotus Domino database and transaction logs
Benefits
Customers now have the flexibility to protect 64-bit versions of Lotus Domino with Backup Exec
Flexible restore features
Licensed
Per Lotus Domino server
What’s included
Agent for Windows Servers (AWS)
Note
64-bit support is provided ONLY on Domino 8.0.1 and 8.0.2. Also, we do not currently support Lotus Domino running
on DB2.
15
Symantec Backup
Exec Agent for DB2
on Windows Servers
Complete database protection for IBM DB2 environments
New! Support for DB2 versions 9.1 and 9.5
Benefits
Simplified job creation of DB2 resources
Easy backup and recovery of critical DB2 data
Licensed
Per DB2 server
What’s included
Agent for Windows Servers (AWS)
Agent for Windows Servers (AWS) is a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF)
Note
64-bit support for Domino 9.x is limited to Windows 2003 and Windows 2008 only.
Symantec Backup
Exec Remote Agent
for Macintosh
Systems
Now supports Mac OS X 10.5.x environments
Scalable data protection for remote Mac servers and workstations
Benefits
Allows Backup Exec customers to protect Mac systems
Licensed
Per Mac server or workstation
What’s included
Remote Agent for Macintosh Servers (RAMS)
Note
Supports Mac OS X on both PPC and Intel platforms; check SCL at www.backupexec.com/compatibility
Enhanced! Backup
Exec NDMP Option
Supports the backup and restore of NDMP NetApp (Data ONTAP 7.0 or later), EMC Celerra (with DART 5.5 or later),
and IBM N-Series storage configurations with tape devices attached
Protection for NDMP devices residing in remote locations including in storage area network (SAN) configurations
Automated NDMP filer data duplication to tape
Overall support for NDMP devices that greatly expands the number of disk targets that can be selected for disk-based
data protection
Benefits
Added flexibility
Reduced backup management
Greatly expanded NDMP device support over the previous versions of Backup Exec
Licensed
Per protected NDMP based NAS device
What’s included
NDMP Agent
16
Note
Clustered NAS devices require only a NDMP license for the “active” node in the cluster because both NAS devices have
the same data to protect on them.
To check hardware compatibility for supported devices, please visit: www.backupexec.com/compatibility
To learn more about Symantec Backup Exec NDMP Option, please reference the following:
• Solution brief: http://eval.symantec.com/mktginfo/enterprise/other_resources/b-solution_brief-bews12.5_option_
caso_09-2008.en-us.pdf
Licensing Backup Exec 12.5 for Windows Servers
Overview
Effective with the release of Backup Exec 12.5, all Entitlement Certificates sent via email will include live activation
license keys as well as the quantity of entitlements. This global change applies to new purchases; upgrades from versions
prior to Backup Exec 12.5; and cross-upgrades to all Backup Exec 12.5 core license products, agents, and options for
both Windows Server and Windows Small Business Server. Backup Exec customers will no longer have to go through the
additional step of going online to the license portal to register their serial numbers in order to get their license keys to
activate the product. This change reflects Symantec’s ongoing customer-first commitment to ensure that the customer’s
usability experience is the very best it can be.
• First-time Backup Exec customers who have purchased a maintenance contract will need to go to the licensing portal
(https://licensing.symantec.com) to register their serial number, activate the support contract, and supply their
technical contacts to Symantec.
• Backup Exec 12.5 Box (License in a Box) products (with or without maintenance) will ship with live keys included in the
box. Customers who purchase Box products with maintenance will need to go to the licensing portal to activate their
support contract.
Backup Exec can be purchased through a certified Symantec reseller or direct through the Symantec Online Store. The
following Backup Exec products will be available with the launch of Backup Exec 12.5:
Backup Exec 12.5 Solution
Product Overview
Symantec Backup Exec 12.5 for Windows
Servers (including new agents and options)
Backup Exec 12.5 for Windows Servers product page:
www.symantec.com/business/backup-exec-for-windows-servers
Symantec Backup Exec 12.5 for Windows Small
Business Servers (Standard or Premium)
Backup Exec 12.5 for Windows Small Business Server product page:
www.symantec.com/business/backup-exec-for-windows-small-business-server
Licensing
Every Backup Exec purchase requires at least one media server license (server attached directly to storage devices),
Additional agents and options can be added based on the additional local or remote protected servers (file and
application servers not directly attached to a storage device) running in the customer’s environment.
17
Available licensing programs
Product Name
License in
a Package
(no
support)
License in
a Package
(with
1-Year
Standard
Support)
License in
a Package
(with
1-Year
Essential
Support)
Unbanded
License
Express
Symantec Backup Exec
12.5 for Windows Servers
(including new agents
and options)
X
X
X
X
X
X
X
Symantec Backup Exec
12.5 for Windows Small
Business Servers
X
X
X
X
X
X
X
Express
Volume
Tiers
Rewards
A-E
Gov’t
Academic
Buying programs
Buying Program
Description
Business Packs and
Business Pack bundles
• This is a boxed product or “license in a box,” and orders are processed off the shelf.
• Business Packs are new licenses.
• Business Pack bundles are new licenses with 24x7 support or 8x5 support
• Upgrade licenses cannot be purchased in this format.
Express Buying Program
• This is a transaction-based pricing model and is suitable for small to medium companies that want right-todeploy license rather than buying multiple boxes.
• Low minimum purchase requirement (a single Backup Exec license qualifies)
• Has a single pricing level—i.e., “Band S” for Backup Exec 12.5
Government Buying Program
This is the Express Buying program for government entities.
Academic Buying Program
This is the Express Buying Program for educational Institutions and charities.
Rewards Buying Program
• This is a relationship-based pricing model that is suitable for medium to large companies
• There is a minimum purchase requirement of 6000 points. Point values are calculated based on MSRP of
each license ($5 = 1 point).
• This program has five different pricing bands (A to E); the band is determined by the accumulated point
value of each Backup Exec SKU purchased in the last 2 years.
• Co-terming of maintenance is available under this buying program.
Enterprise buying options
These are based on 2- and 3-year contractual terms and conditions and are targeted towards large
enterprises.
Entitlement/Migration path
Upgrades—previous versions and competitive
18
Buying Program
Description
Backup Exec maintenance
customers
Customers with any edition of Backup Exec who have a current maintenance/support contract can update all
existing core product, agents and options covered by their maintenance contract, free of charge, to Backup
Exec 12.5 for Windows Servers.
Backup Exec 12 and all prior
version non-maintenance
customers
Backup Exec 12 or prior version customers without current maintenance contracts are required to purchase
upgrade SKUs (35% off MSRP) for all their existing core products, agents, and options to access Backup Exec
12.5 for Windows Servers.
Competitive upgrades
Competitive product customers can also use upgrade to Backup Exec 12.5 for Windows Servers by
purchasing the Backup Exec upgrade SKUs provided at a 35% discount off of MSRP.
License upgrades
With the release of Backup Exec 12.5, existing customers will be able to upgrade previously installed Backup Exec 11d
and 12 versions and will be capable of reading and restoring data from any previous Backup Exec for Windows Servers or
Backup Exec for NetWare except where end-of-life (EOL) decisions have been made.
Current Backup Exec Product
Backup Exec 12.5 Upgrade
Backup Exec media server license on maintenance
Backup Exec 12 with current maintenance
• Upgrade to Backup Exec 12.5 at no charge; Backup Exec 12 and
lower license keys will not work in 12.5.
• Backup Exec 12.5 core license is backward compatible with Backup
Exec 12 and 11d agents.
• To migrate to 12.5, users running 10d and below will have to either
uninstall and then reinstall Backup Exec, or upgrade to 11d and
then upgrade again to 12.5.
Backup Exec 11d with current maintenance
Backup Exec 10.x with current maintenance
Backup Exec 9.x with current maintenance
Backup Exec agents and options license on maintenance
Backup Exec 9.x, 10.x, 11d, 12 options with maintenance
Backup Exec 9.x, 10.x, 11d, 12 agents with maintenance
• Upgrade to Backup Exec 12.5 at no charge through Symantec
FileConnect Backup Exec 12 and lower license keys will not work in
12.5
• Backup Exec 12.5 core license is backward compatible with Backup
Exec 12 and 11d agents
• To migrate to 12.5, users running 10d and below will have to either
uninstall and then reinstall Backup Exec, or upgrade to 11d and
then upgrade again to 12.5.
Backup Exec SBS license on maintenance
Backup Exec for Windows Small Business Server with
maintenance
Upgrade to Backup Exec 12.5 for Windows Small Business Server at
no charge.
Customers not on maintenance
Any version of Backup Exec (Server, agents, and options) without
maintenance
Purchase Backup Exec 12.5 upgrades and save up to 35% off MSRP.
Software upgrades
Backup Exec 11d and 12
Backup Exec 12.5
May upgrade directly to 12.5
Backup Exec 10d and older
Backup Exec 12.5
Must install previous version and reinstall
Or leverage BEIM for automatic upgrades from 9.1 to 12.5
19
End-of-life (EOL) updates
With the release of Backup Exec 12.5 for Windows Servers, the Backup Exec System Recovery Option will no longer be
available. All existing Backup Exec System Recovery Option customers on maintenance will be mapped to a full version of
Backup Exec System Recovery Server Edition.
In addition, as of November 03, 2008, the Backup Exec for NetWare product portfolio will no longer be available. For
customers looking to migrate to Backup Exec for Windows from a NetWare environment, please view Backup Exec for
NetWare End of Life (EOL) Statement of Direction (http://seer.entsupport.symantec.com/docs/312180.htm)
Or, see mapping note below.
For additional questions about the upgrade path. please contact Customer Care (www.symantec.com/business/support/
assistance_information.jsp).
EOL mappings
Below is a summary of the product(s) to which EOL products map for continued product support and data protection.
Backup Exec System Recovery Option
Maps to
Backup Exec System Recovery Option (discontinued October 6,
2008)
Backup Exec System Recovery 8.5 Server Edition
Note: If the customer is not under current maintenance, there is a promotion in place that allows an existing BESRO customer to purchase
BESR 8.5 Server Edition at a discounted price.
20
Backup Exec for NetWare Servers
Maps to
Backup Exec 9.2 for NetWare Servers (discontinued November 3,
2008)
One license each Backup Exec 12.5 for Windows Servers and
Backup Exec 12.5 Remote Media Agent for Linux
Backup Exec NetWare 9.2, Open File Option with Client Access
License
Backup Exec 12.5 Open File Option for NetWare
Backup Exec NetWare 9.2, Intelligent Disaster Recovery Option
Unlimited Clients
No product needed—functionality included in media server
Backup Exec NetWare 9.2, Library Expansion Option
Backup Exec 12.5 Library Expansion Option
Backup Exec NetWare 9.2, Remote Agent (CAL) for Windows and
NetWare Servers
One license each Backup Exec 12.5 AWS and Backup Exec 12.5
RANW
Backup Exec NetWare 9.2, Remote Agent (CAL) for Linux/UNIX
Servers
Backup Exec 12.5 Remote Agent for Linux/UNIX Servers
Backup Exec NetWare 9.2, SAN Shared Storage Option
Backup Exec 12.5 SAN Shared Storage Option
Backup Exec for Windows
Version
Release Type
End of Availability
End of Support Date
Backup Exec 9.0
Major
No longer available
December 1, 2005
Backup Exec 9.1
Major
No longer available
January 18, 2007
Backup Exec 10.0
Major
November 6, 2007
May 6, 2009
Backup Exec 10d
Minor
November 6, 2007
May 6, 2009
Backup Exec 11d
Major
February 18, 2009
August 18, 2010
Backup Exec 12
Major
October 6, 2009
Backup Exec deployment scenarios
Backup Exec and Microsoft Windows Server or Microsoft Windows Essential Business Server (EBS)
Below is a summary of how to license Backup Exec for a Microsoft Windows Server or a Microsoft Essential Business
Server (EBS) environment.
21
Backup Exec and Microsoft Windows Small Business Server (Standard or Premium)
Below is a summary of how to license Backup Exec in a Windows Small Business Server (SBS) environment. All Backup
Exec 12.5 agents and options (except SAN Shared Storage Option and Central Admin Server Option) are now supported
by Backup Exec 12.5 for Windows Small Business Server (Standard and Premium). Specific Backup Exec Small Business
Server agents and options are no longer available.
Windows Small Business Server System
Requirements
Backup Exec 12.5 Agents and Options
Online backup of Exchange
Backup Exec Agent for Exchange (one license comes standard with each Backup Exec SBS
Standard and Premium Server license)
Online backup of SQL
Backup Exec Agent for SQL (one license comes standard with each Backup Exec SBS
Premium Server license)
Open file protection
Backup Exec Advanced Open File Option comes standard with each Backup Exec SBS
Standard and Premium Server license
Desktop/Laptop protection
Backup Exec Desktop and Laptop Option comes standard with each Backup Exec SBS
Standard and Premium Server license and supports up to 75 workstations
Basic system recovery
Intelligent Disaster Recovery Option for tape-based system recovery comes standard with
each Backup Exec SBS Standard and Premium Server license
Backup SQL on remote Windows servers via
LAN vs. on SBS Premium Server Edition
Backup Exec Agent for Windows Systems (one license now comes standard with
each Backup Exec SBS Premium Server; license includes Advanced Open File Option
protection)
Needs more than one drive library
Backup Exec Library Expansion Option (One license is required per additional drive in a
device. License for first drive is included in core product.)
Additional application and database agents to
support remote servers
Backup Exec for Windows Small Business Server now supports all the agents and options
list above for Backup Exec for Windows Server except SAN Shared Storage Option and
Central Admin Server Option.
Advanced disk-based system recovery
Backup Exec System Recovery—Small Business Server Edition
Backup Exec System Recovery—Desktop Edition
22
23
Backup Exec and VMware Infrastructure
Backup Exec and Microsoft Hyper-V
24
Backup Exec and a Remote Linux media server
Backup Exec and an NDMP NAS device
25
Backup Exec in a SAN environment
Support and maintenance service offerings
Services
Support for Backup Exec 12.5 for Windows Servers will be handled in the standard manner with no exceptions or
modifications. Symantec offers the Backup Exec product line with or without technical support. Users with a current and
active maintenance support agreement may contact the Technical Support group via phone or online at:
www.symantec.com/enterprise/support/index.jsp
When contacting the Technical Support group, an administrator should have the following information available:
• Product release level
• Hardware information
• Available memory, disk space, NIC information
• Operating system
• Free version- and patch-level upgrades
• Network topology
• Router, gateway, and IP address information
• Problem description
• Error messages/log files
• Troubleshooting performed prior to contacting Symantec
• Recent software configuration changes and/or network changes
26
Symantec recommends the following two support offerings:
• Essential Support—provides 24x7x365 access to support. Because problems with backups often happen in the middle
of the night, we recommend Essential Support as a minimum. Essential Support also includes free product upgrades
for the life of maintenance.
• Business Critical Services (BCS) Advanced Access—a new support offering developed for larger organizations that
are highly focused on minimizing downtime. It provides the highest level of support expertise and responsiveness with
the following features:
– 24x7 direct access to advanced-level support engineers in English
– Priority call queuing
– BCS initial response, service restoration, and solution delivery goals
– Access to BCS/Platinum secure premium Web site for security products
– Six designated contacts per product family
Support agreement levels
Support Agreement Levels
Features
Symantec Essential Support Services
(recommended)
• Free version- and patch-level upgrades for the life of support
• 30-minute response target for Severity 1 issues
• 24x7x365 telephone access
• Follow-the-sun model for around-the-clock issue resolution
• One-stop interoperability support
• Six designated callers per product title
• Technical support news bulletin subscription services
• Symantec security alert notifications
• Option for additional designated callers
Symantec Basic Maintenance Services
• 60-minute response target for Severity 1 issues
• 24x7x365 to updates and patches
• Call Center access during business hours
• Two designated callers per product title
• Technical support news bulletin subscription services
• Symantec security alert notifications
• Option for additional designated callers
Symantec Business Critical Services
(premier Symantec support offering)
• Designed for enterprises with minimal tolerance for service interruption, BCS provides
a combination of personalized, proactive services that is unparalleled in the industry.
With this level of service, Symantec is not just the customer’s support team, but rather
part of their business. This comprehensive approach offers:
• A single point of contact from Symantec’s elite team of support engineers who intimately understands the customer’s complex IT environment, processes, and culture—greater
environmental knowledge translates to faster issue resolution and risk mitigation
• Symantec’s most accelerated service-level targets
• Expedited access to Symantec advanced support engineers, promoting the fastest possible resolution time
• Remote or onsite support services options
27
Enterprise support at a glance
Enterprise Support and Maintenance
Services
Basic
Maintenance
Essential
Support
Business Critical Services
Datacenter
National
Global
Severity One response time targets
1 hour
30 minutes
15 minutes
15 minutes
15 minutes
Telephone access to support engineers
8 a.m. to 6 p.m.
Business hours
24x7x365
24x7x365
24x7x365
24x7x365
Downloadable software upgrades,
updates, and patches
✓
✓
✓
✓
✓
Designated callers
2 per product
title
6 per product
title
Unlimited
Unlimited
Unlimited
Remote BCAM
Designated
BCAM
Global BCAM
Business Critical account manager
(BCAM)
Business Critical engineer
✓
✓
✓
Onsite visits (fly-to-site)
2
6
20
Tailored account support plan
✓
✓
Quarterly account reviews
✓
✓
Account case history reports
✓
✓
✓
✓
✓
✓
Network link assessment
Impact alerts
Option
No-charge support
All customers are eligible to receive the following support at no charge:
• LiveUpdate will update the Backup Exec software with all relevant information, such as hot fixes, service packs, and
updates.
• Technical support information will continue to be available from:
www.symantec.com/business/support/index.jsp
• Technical forums can be accessed via:
http://forums.symantec.com/discussions/category.jspa?categoryID=13
Remote Expert Installation Services (North America only)
Symantec Remote Expert Installation Service (REIS) for Backup Exec Windows Servers provides organizations with a lowcost, convenient, remote expert installation and upgrade service for one Backup Exec Windows Media Server through a
Web-based session with installation experts.
Basic services
• Basic Remote Expert Installation Service for Backup Exec Windows Media Server (one server)
• Basic Remote Expert Installation Service for Backup Exec Standard Small Business Server (one server)
• Basic Remote Expert Installation Service for Backup Exec Premium Small Business Server (one server)
28
Extended services
• Extended Remote Expert Installation Service for Backup Exec Remote Agent (one agent)
• Available for upgrades or new installs for Backup Exec 12.5
– Requires purchase of REIS for media server
– Requires a Symantec maintenance agreement
REIS for Backup Exec agents and options coverage
Please go to the REIS Web site for more information: http://go.symantec.com/reis
Backup Exec
Windows Media
Server
Remote Agents
Exchange Agent
SQL Agent
REIS for Backup Exec Windows Media Server
Yes
Optional for all
AWS installations
No
No
REIS for Backup Exec Standard Small Business Server
Yes
Optional for all
AWS installations
Yes
No
REIS for Backup Exec Premium Small Business Server
Yes
Optional for all
AWS installations
Yes
Yes
Professional services
For small and medium businesses, Symantec delivers a range of services that help Symantec Backup for Windows
customers install and upgrade quickly, train employees to leverage advanced functionality, and maximize uptime with
the right support plan. In addition to the services offered by Symantec, additional service offerings are available from
Symantec partners.
Service
Symantec Benefit
Professional Services—Remote Expert Installation
Services (North America)
• Why install the software yourself? Let Symantec install it for you!
• Reduces the risks typically associated with upgrades and implementations
• Reduces the software’s time to benefit
• Flexible, cost-effective knowledge transfer
Managed and Hosted Services—Education Services
• Best practice usage
• Unrivaled product training expertise
• Improves the business value of IT
Enterprise Support Services and Responses—Essential
Support Services
• Maximizes availability—24x7 support
• Free product updates and version releases
• Industry-recognized support expertise
Consulting services
Pre-packaged systems recovery services (Backup Exec 12.5 for Windows Servers Service and Backup for Windows Servers
Assessment, Design, and Implementation Services) provide a fast and effective way to acquire knowledge transfer,
implement, install, and configure Backup Exec 12.5. Available key features include:
• Analysis of intended use cases and the current server recovery environment
• Installation and configuration proof of concept in a lab environment
29
• Review of best practices for system protection and recovery, agent deployment, and operational management
• Demonstration of features within Backup Exec
• Assessment of existing customer disaster recovery policies and procedures
• Advice on the development of disaster recovery policies, procedures, and documents
• Creation of a scalable design that optimizes the backup and recovery of business-critical systems
• Installation and configuration of the Backup Exec solution in a production environment
• Installation and configuration of Backup Exec
• Documentation of policies, procedures, and Backup Exec
The following Backup Exec services provide a standard or pre-defined statement of work to facilitate ordering and
contract negotiations.
30
Services
Symantec Benefit
QuickStart for Backup Exec for
Windows Servers Service
Three days of onsite consultation include:
• Pre-installation planning and assessment—a pre-engagement interview to understand the customer’s
requirements and environment
• Product installation—installation and configuration of the customer’s licensed Backup Exec
product(s) in a lab environment
• Configuration and tuning—consulting on methods for Windows® system protection and recovery in
the customer’s lab environment
• Knowledge transfer: onsite demonstration of and introduction to Backup Exec capabilities for
Windows data recovery, including:
– Backup job configuration
– CASO management / configurations
– Granular recovery
– Desktop and laptop protection
– Remote server recovery
– Agent deployment and operational management
Backup Exec for Windows Servers
Design and Implementation
Service
• Pre-installation planning and assessment of the customer’s storage environment, including storage
research, a storage threats and vulnerabilities audit, and a storage tolerance to downtime analysis
• Analysis and development of a Backup Exec environment solution
• Development of a scalable design architecture for the Backup Exec System Recovery solution
• Installation and configuration of the Backup Exec solutions in a lab and production environment
• Knowledge transfer concerning, demonstration of, and consulting on best practices for remote system
protection and recovery architecture in the customer’s lab environment, including:
• Creating, organizing, scheduling. and monitoring recovery points
• LightsOut™ Restore capability to restore a server from a remote location
• Recovery point storage options
• Managing the recovery environment from behind the firewall
• Establishing a secure imaging and archive environment
• Establish a basic methodology for disk to disk to tape (D2D2T) archiving
• Document disaster recover policies and procedures for backup and recovery and for Backup Exec
configuration
• Agent deployment and operational management
• File-/Folder-level backup and recovery options
Education services
Symantec Education Services is committed to the success of its new and existing customers who are using Symantec
Backup Exec 12.5 for Windows Servers. Training on these products is available globally in a training format and price
point that is right for both the customer and the customer’s business. Visit the Symantec Education Web site
(www.symantec.com/business/training/product_training/detail.jsp?pkid=backupexec) for more information.
Evaluations
Full 60-day evaluation copies of Backup Exec 12.5 can be downloaded directly from the Symantec Web site at
www.backupexec.com. The 60-day evaluation copies allow customers to try all agent and option functionality. In addition,
with the introduction of Backup Exec 12.5, all agents and options (except CASO) can now be evaluated through the
Backup Exec console free for 60 days.
Lookup tools
Backup Exec online SKU configurators
To identify specific the Backup Exec SKUs needed per deployment, please visit: www.backupexec.com/configurator
Backup Exec software and hardware compatibility
To download a complete list of supported software and hardware technologies supported by Backup Exec 12.5, please
visit: www.backupexec.com/compatibility
Product availability
Below is a general availability and upgrade notification summary for Symantec Backup Exec 12.5:
Backup Exec 12.5
• First customer ship (FCS): Oct 6, 2008
• Customer upgrade notification: October 2008
Backup Exec Infrastructure Manager 12.5
• First customer ship (FCS): Q2 2009
31
About Symantec
Symantec is a global leader in
providing security, storage, and
systems management solutions to
help businesses and consumers
secure and manage their information.
Headquartered in Cupertino, Calif.,
Symantec has operations in more than
40 countries. More information is
available at: www.symantec.com.
For specific country offices and
Symantec Corporation
contact numbers, please visit
World Headquarters
our Web site. For product
20330 Stevens Creek Boulevard
information in the U.S., call
Cupertino, CA 95014 USA
toll-free 1 (800) 745 6054.
+1 (408) 517 8000
1 (800) 721 3934
www.symantec.com
Copyright © 2009 Symantec Corporation. All rights
reserved. Symantec, the Symantec logo, Backup Exec, and
Backup Exec System Recovery are trademarks or registered
trademarks of Symantec Corporation or its affiliates in the
United States and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft Corporation.
Linux is the registered trademark of Linus Torvalds. Other
names may be trademarks of their respective owners.
01/09
20009754

Customer Pricing and Licensing Guide

Transcription

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