Program Guide

Transcription

Program Guide

Program Guide
Contents
Welcome
3
Welcome
4
The Mercedes-Benz Credit Card from American Express
Card Benefits
5
Card Benefit Summary
6
Acquisition Bonus
7
Low Introductory Purchase APR
8
$50 Accessory Certificate
10
$500 Silver Star Certificate
12
Excess Mileage Waiver
14
Membership Rewards® Points Accelerators: 5X, 3X, 2X, 1X
Membership Rewards® Program
15
Membership Rewards Program
18
Membership Rewards Certificates (Service A and Service B)
19
Membership Rewards Certificates ($1,000 Vehicle Certificate)
20
The Mercedes-Benz Credit Card: Show the Value
24
Platinum Card® from American Express Exclusively for Mercedes-Benz
Point-of-Sale Application Process
25
Credit Card Application Options in the Dealership
26
Credit Card Application Process
Support Resources
55
Mercedes-Benz Credit Card Program Support
Legal Requirements and Disclosures
59
Legal Disclosures
65
Terms and Conditions
2
Welcome
Mercedes-Benz and American Express® customers share a common appreciation for outstanding customer service, quality, style, and innovation. The Mercedes-Benz Credit Card from
American Express expands the premium service the Mercedes-Benz customer has come to expect.
When you offer the Mercedes-Benz Credit Card from American Express to your customers, you give them the opportunity to obtain a Credit Card with exclusive features and access to benefits
not offered by other cards. You also create revenue-generating opportunities for your dealership.
Dealership Benefits
Card Membership offers an added incentive for customers to purchase or lease from you, such as certificates for accessories and toward the future purchase or lease of a vehicle. If your lease
customer is over miles, he or she can receive the benefit of an excess mileage waiver. These Card benefits can:
• Increase traffic, bringing more sales opportunities for you.
• Create customer affinity for the Card and its rewards, providing a built-in incentive
for the purchase of vehicles, service, accessories, warranties, and more from you.
• Strengthen brand loyalty whenever rewards and benefits are earned or used.
And, with the Mercedes-Benz Credit Card from American Express, Card Members can begin spending immediately at your dealership. Your customer can obtain an instant account number at
approval, and he or she will have an additional incentive to immediately purchase accessories, warranties, and services from you.
Simply put, Card rewards and the product loyalty they create are designed to bring customers back to your dealership again and again.
Welcome
3
The Mercedes-Benz Credit Card from American Express
Why American Express?
American Express is a premium brand and a leader in customer service. The Membership Rewards® program and innovative Card products offered by American Express give Card Members
exceptional spending power and access to benefits.
Why the Mercedes-Benz Credit Card from American Express?
The Card benefits for the Mercedes-Benz Credit Card from American Express have been designed specifically for Mercedes-Benz drivers and enthusiasts.
More information about each benefit can be found on the following pages. Use this guide to learn about each benefit and how the Card rewards your customers and your dealership.
For current Card benefit information, visit: www.americanexpress.com/mercedesbenefits
Welcome
4
Card Benefit Summary
Introductory Offers
Annual Mercedes-Benz Benefits
Earn Membership Rewards® Points
on Purchases
• 10,000 Membership Rewards® points
• $500 certificate each year you charge
•5X points on select Mercedes-Benz
after you charge $1,000 in purchases
$5,000 in purchases on the Card, good
on the Card in the first 3 months of
toward the future purchase or lease of
Card Membership
a new Mercedes-Benz3
1
• L ow introductory purchase APR
•$
50 certificate good toward Genuine
Mercedes-Benz Accessories after your
first eligible purchase2
• Up to 1,000 excess miles waived
at lease-end on leases through
Mercedes-Benz Financial Services4
• $50 certificate at renewal of your
purchases
•3X points at U.S. gas stations for
each transaction of $400 or less
•2X points at U.S. restaurants
•1X points on other purchases
Terms and limitations apply.5
Card account good toward Genuine
Mercedes-Benz Accessories2
Offer and Terms and Conditions are subject to change at any time without notice. The Mercedes-Benz Credit Card from American Express is a Credit Card. A minimum balance is due each month. Your customer can pay in full or carry a balance. If carrying a balance,
the customer pays an interest rate on the balance.
The annual Membership fee is $95.6
Card Benefits
5
Acquisition Bonus
Your customer will receive 10,000 Membership Rewards® points after charging $1,000 in purchases on the Card in the first 3 months of Card Membership.1 Points will be credited to the
customer’s account 6 to 8 weeks after the spend requirement has been reached.
The Welcome bonus offer is not available to applicants who have or have had this product.
Selling Tips
Let your customer know that this bonus can be earned after an initial purchase in dealership if the first purchase on the Card is $1,000 or more.
Dealer Benefit
Because the points can be earned after an initial purchase in-dealership, the customer has an additional built-in incentive for the purchase of aftermarket products right away with the
Instant Account Number.
Support
For more information or support on this benefit, the customer can contact American Express at 1-800-297-1000.
Card Benefits
6
Low Introductory Purchase APR
The Card offers 0% introductory APR on purchases for the first 6 months. After the initial 6 months, APR will be a variable rate based on current Prime Rate, currently equal to 15.24%.6
Selling Tips
The customer can use the Card in your dealership with the Instant Account Number and has 6 months to pay off the balance without incurring interest.
If your customer is instantly approved, they can use the Card toward their down payment, the payment of an extended limited warranty or the purchase of other aftermarket products
and accessories.
Dealer Benefit
With 0% introductory APR on purchases for the first 6 months, your customer has an additional incentive to make purchases in your dealership right away with their Instant Account Number.
Support
For more information or support on this benefit, the customer can contact American Express at 1-800-297-1000.
Card Benefits
7
Your customer will earn a $50 certificate good toward Genuine Mercedes-Benz Accessories (not for parts or service) after the first eligible purchase on the Card as well as every year
at Card renewal.2 Certificates will be sent to the customer’s address on record and will arrive 6 to 8 weeks after the first purchase on the Card and at each Card renewal thereafter.
Certificates expire within one year from issuance. Limit one certificate per Card account per year.
Certificates may only be redeemed in person at a participating, authorized Mercedes-Benz dealership. These certificates may not be used for online purchases.
Selling Tips
The customer can earn a certificate after his or her first purchase at your dealership.
Dealer Benefit
The certificate can only be redeemed in person at an authorized Mercedes-Benz dealership. Therefore, this certificate increases customer traffic and generates incremental sales
for your dealership.
Processing
The certificate must be presented by the customer or anyone residing at the same address printed on the certificate. To process, follow the instructions on the back of the certificate.
Card Benefits
8
Support
Certificate processing and reimbursement in dealership
Lost/stolen/expired certificates
Mercedes-Benz Rewards Headquarters
1-855-298-6275
Details about certificate benefits
Card Benefits
9
Your customer will earn a $500 certificate good toward the future purchase or lease of a new Mercedes-Benz vehicle after charging $5,000 of eligible purchases on the Card each reward year
he or she is an active Card Member.3 Certificates expire within one year from issuance. Limit one certificate per Card account per year.
Certificates will be sent to the customer’s address on record and will arrive 6 to 8 weeks after the $5,000 spend threshold is met during each reward year.
Please note that certificates cannot be provided on the same day the Card Member applies for the Card or meets the spend threshold. Time is required to print, process, and post the certificates.
Certificates may only be redeemed in person at a participating, authorized Mercedes-Benz dealership.
The $500 Silver Star Certificate is an annual benefit that a Card Member receives after charging $5,000 in eligible purchases to the Card account during a reward year. A reward year is the one
year period following the date your Card account was opened and each subsequent one year period that follows.
Certificates can be used by anyone residing at the same address as the Card Member, which is printed on the certificate.
Selling Tips
Your customer can earn a certificate with the first purchase if he or she spends $5,000 on the Card at your dealership.
If your customer spends $5,000 in purchases on the Card at your dealership (toward a down-payment, for example), that purchase alone will qualify them to receive this certificate within
6 to 8 weeks.
Your customer can get a certificate every year that they spend at least $5,000 in purchases on the Card.
Card Benefits
10
Dealer Benefit
Because the certificate may only be redeemed in person at an authorized Mercedes-Benz dealership, it is a direct incentive for the customer or anyone residing at the same address as the
customer to return to your dealership to purchase their next vehicle.
Processing
The certificate must be presented by the customer or someone residing at the same address. To process, follow the instructions on the back of the certificate.
Support
1-855-298-6275
MSS Dealer Support
Certificate processing and reimbursement in dealerships
1-201-573-4321
mss.mbusa.com
Card Benefits
11
Card Members can use the up to 1,000 excess mileage waiver at lease end when their vehicle is leased through Mercedes-Benz Financial Services.4
Selling Tips
The waiver can be used in the dealership as soon as the customer becomes a Card Member with an Instant Account Number. This excess mileage waiver is a great selling point for
customers that are returning their vehicle and have exceeded their mileage allowance.
The customer can use the benefit yearly as a Card Member; one per Card Member per year.
Dealer Benefit
The waiver can be used immediately upon approval, providing you with an opportunity to deliver additional value to your customer.
This benefit provides an added incentive to lease from you again and again.
Processing
Only the Card Member may redeem this benefit. The Card Member name must be the same name as the one on the lease contract. Limit one excess mileage waiver per Card per year.
Card Benefits
12
No certificates are required. The processing is done in MB Advantage.
1. At lease return, the customer provides his or her account number.
2. Enter the customer’s Card number and click Validate.
3. A
message will confirm that the Card number is valid.
- The Card must be validated to be eligible for the excess mileage waiver.
- The name on the Card must match the name on the lease.
4. O
nce you have completed the lease-end process, the excess mileage waiver
will be automatically deducted from the customer’s final Lease-End Statement,
2
and shown as a credit under “Less Security Deposits and Other Credits.”
Support
Lease End Statement adjustments for the excess mileage waiver (i.e., customer does not
present Card at time of lease turn-in)
First-Class Finish
1-800-737-6222
Excess mileage tool validation failure
Card Benefits
13
Membership Rewards® Points Accelerators: 5X, 3X, 2X, 1X
As a Mercedes-Benz Credit Card Member, your customer will receive:
• 5X points on select Mercedes-Benz purchases
• 3X points at U.S. gas stations for each transaction of $400 or less
• 2X points at U.S. restaurants
• 1X points on other purchases
Selling Tips
Points can add up fast. Your customer can earn 5X points on select Mercedes-Benz purchases, 3X points at U.S. gas stations, 2X points at U.S. restaurants, and 1X points on other purchases.
The Membership Rewards program offers a wide range of partners and redemption platforms across a variety of industries, giving Card Members flexibility in how they redeem points.
Dealer Benefit
The 5X points for purchases at your dealership is an additional built-in incentive for the purchase of service, parts, accessories, and warranties.
Support
For more information or support on this benefit, contact American Express Membership Rewards at 1-800-297-3276.
Card Benefits
14
With the Membership Rewards program, Mercedes-Benz Credit Card Members can earn points for each dollar of eligible purchases made with their Card.
As a Mercedes-Benz Credit Card Member, your customer will receive:
• 5X points on select Mercedes-Benz purchases
• 3X points at U.S. gas stations for each transaction of $400 or less
• 2X points at U.S. restaurants
• 1X points on other purchases
These points can be used toward rewards, which start at just 1,000 points. There is no limit to the number of points Card Members can earn.7
Membership Rewards points have no expiration date. However, points may be forfeited as described in the program terms.
Card Members can also link eligible Cards or add an Additional Card Member to their account to earn points faster.
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See below for popular Membership Rewards redemption options:
• Use Membership Rewards® Pay with Points to book travel with
points by booking online at the American Express Travel site8
Travel
• Transfer points to over 20 frequent traveler programs9
• Shop for travel certificates and gift cards
Shopping
• Use points on MembershipRewards.com10
Gift Cards
• Use points for gift cards from retailers, restaurants,
hotels and more
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See below for popular Membership Rewards redemption options:
•S
ervice A Certificate11
Mercedes-Benz Service
and Vehicle Certificates
• Service B Certificate12
• $1,000 Vehicle Certificate13
Support
Any inquiries regarding Membership Rewards points and points earned
American Express Membership Rewards
1-800-297-3276
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Membership Rewards® Certificates (Service A and Service B)
Your customer can redeem Membership Rewards Points for these certificates.
The Service A Membership Rewards Certificate entitles your customer to receive the 10,000-mile vehicle maintenance check performed at a participating Mercedes-Benz dealership.11
The Service A Certificate can be redeemed for 26,000 points.
The Service B Certificate entitles your customer to receive the 20,000-mile vehicle maintenance check performed at a participating Mercedes-Benz dealership.12 The Service B Certificate
can be redeemed for 58,000 points.
Certificates cover taxes and fees associated with Service A and Service B.
Selling Tips
Your customer can use Membership Rewards points for Service A and Service B Certificates that
can be redeemed at your dealership.
Dealer Benefit
This benefit provides an added incentive for the customer to visit your dealership for service.
In addition to Mercedes-Benz Credit Card Members, any American Express Card Member enrolled in the Membership Rewards program can redeem Membership Reward points toward these certificates.
Processing
The certificate must be presented by the customer. Follow the processing instructions on the back of the certificate.
Support
Any inquiries regarding Mercedes-Benz certificates redeemed with
Membership Rewards points
1-800-297-3276
1-855-298-6275
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Membership Rewards® Certificates ($1,000 Vehicle Certificate)
Your customer can redeem Membership Rewards Points for this certificate.
The $1,000 Membership Rewards Certificate entitles your customer to $1,000 toward the lease down payment or purchase of a new vehicle at a participating Mercedes-Benz dealership.13 The
$1,000 Membership Rewards Certificate can be redeemed for 100,000 points. Only one $1,000 certificate maybe redeemed toward the purchase or lease of one vehicle. This certificate cannot
be combined with the Fleet programs, but may be eligible for use in combination with other Mercedes-Benz programs in place at the time of purchase or lease.
Selling Tips
Your customer can redeem Membership Rewards points for this certificate that can be used toward
the purchase or lease of a new vehicle.
This certificate is combinable with the $500 Silver Star Certificate, providing a total value of $1,500.
Dealer Benefit
This certificate provides a great opportunity for Mercedes-Benz dealers.
In addition to Mercedes-Benz Credit Card Members, any American Express Card Member enrolled in the Membership Rewards program can redeem Membership Reward points toward this certificate.
Processing
The certificate must be presented by the customer. Follow the processing instructions on the back of the certificate.
Support
Any inquiries regarding Mercedes-Benz certificates redeemed with
Membership Rewards points
1-800-297-3276
MSS Dealer Support
201-573-4321
mss.mbusa.com
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The Mercedes-Benz Credit Card: Show the Value
Use our hypothetical customer to illustrate the one year value of the Mercedes-Benz Credit Card when making purchases at your dealership and elsewhere.
Card Feature
Description
Value for Card Member
Annual Fee
$95 is charged to the Card each year.
Pays $95
$500 Certificate Toward
a New Mercedes-Benz3
After spending $5,000 on the Card, your customer earns a $500 certificate
toward a new Mercedes-Benz. This is perfect to use toward the new ML350
your customer plans on purchasing this year!
Saves $500
Up to 1,000 Excess Miles4
When turning in a lease, your customer is over miles but the fees are
waived for up to 1,000 excess miles because they are a Mercedes-Benz
Card Member.
Saves up to $250*
$50 Accessories Certificate2
Your customer received a $50 certificate toward Mercedes-Benz accessories
after making their first purchase on their new Card; this will help pay for the
ski rack they plan on buying for their new ML350.
Saves up to $50
Please note the above scenario is for illustrative purposes only.
*$250 is an accurate, estimated value of a lease-end excess mileage waiver of 1,000 miles.
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Access to American Express Card Member Benefits
The Mercedes-Benz Credit Card from American Express provides access to these benefits:
Product Name
Contact Information
Enjoy access to shopping benefits
Return Protection14
Return Protection is an embedded benefit of the Mercedes-Benz Credit Card from American Express.
An eligible item purchased entirely with the Card may be refunded (excluding shipping and handling) if the
Merchant won’t take it back, for up to $300 per item, up to a maximum of $1,000 per calendar year per
Card account.
www.americanexpress.com/return
Extended Warranty15
Extended Warranty is underwritten by AMEX Assurance Company and Tokio Marine Pacific Insurance
Limited. It is an embedded benefit of the Mercedes-Benz Credit Card from American Express. When
Card Members use the Card for eligible purchases, they can get an extension added to the original
manufacturer’s warranty. Applies to warranties of 5 years or less. Coverage levels vary by Card product.
Coverage is subject to additional terms, conditions and exclusions.
www.americanexpress.com/EWterms
Purchase Protection16
Purchase Protection is underwritten by AMEX Assurance Company and Tokio Marine Pacific Insurance
Limited and is an embedded benefit of the Mercedes-Benz Credit Card from American Express. Card
Members’ eligible purchases can be protected from accidental damage or theft for up to 90 days from
the date of purchase. Coverage levels vary by Card product. Coverage is subject to additional terms,
conditions, and exclusions.
www.americanexpress.com/PPterms
1-800-297-8019
Legal Requirement
You are NOT authorized to provide any specific information about the above products – please refer customers to website/phone numbers provided for questions regarding specific products. If at any point
a Card member contacts you regarding the outcome of a claim, you may not comment/compensate (i.e., free item, free service, etc) on such decision and MUST direct them to appropriate number listed above.
Only individuals with an active producer license may sell or discuss insurance. If you do not have an active producer license for the state in which the consumer is calling from you may not discuss insurance benefits
with the consumer. If a consumer has a question about the insurance benefits, please transfer them to an individual with an active producer license in the state the consumer is calling from.
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Product Name
Contact Information
Travel with more confidence
Car Rental Loss and Damage Insurance17
Car Rental Loss and Damage Insurance is underwritten by AMEX Assurance Company and Tokio Marine
Pacific Insurance Limited. It is an embedded benefit of the Mercedes-Benz Credit Card from American
Express. Card Members are covered if their eligible rental car is damaged or stolen when they use their
eligible Card to reserve and pay for the entire eligible vehicle rental and decline the collision damage waiver
at the rental car counter. Coverage levels vary by Card product. Coverage is subject to additional terms,
conditions and exclusions.
www.americanexpress.com/CRLDIterms
Travel Accident Insurance18
Travel Accident Insurance is underwritten by AMEX Assurance Company and Tokio Marine Pacific Insurance
Limited. It is an embedded benefit of the Mercedes-Benz Credit Card from American Express and can
provide accidental death and dismemberment coverage while traveling on a Common Carrier (plane, train,
ship, helicopter, or bus) when the entire fare has been charged to the eligible Card. Entire fare means
the cost of the full fare for a Covered Trip on a Common Carrier. Coverage levels vary by Card product.
Coverage is subject to additional terms, conditions and exclusions.
www.americanexpress.com/TAIterms
Legal Requirement
22
Product Name
Contact Information
Travel with more confidence
Global Assist® Hotline19
Global Assist® Hotline can help Card Members prepare for a trip with customs information and destination
guides. And, while Card Members are traveling more than 100 miles from home, coordination and
assistance services such as lost passport replacement assistance, translation services, missing luggage
assistance, and emergency legal and medical referrals are a phone call away. Card Members are
responsible for the costs charged by third-party service providers.
www.americanexpress.com/globalassist
1-800-333-2639
Other Benefits
Online Year-End Summary20
Online Year-End Summary can help Card Members analyze their annual expenses in pie or bar charts by
categories like travel and restaurants. Card Members can also download information to print or save for a
later date in PDF or Excel. With charges itemized in one place, the Online Year-End Summary is a great tool
Card Members can rely on to help prepare for taxes and manage spending. This benefit is accessible via
My Card Account.
www.americanexpress.com/yes
Legal Requirement
23
Platinum Card® from American Express
Exclusively for Mercedes-Benz
Platinum Card Application
The Platinum Card® from American Express Exclusively for Mercedes-Benz cannot be applied for at the dealership through MB Advantage.
The customer can apply online at mbfs.com/MBcard.
PLEASE NOTE: The following information is for your background.
• If your customer has questions about the Platinum Card® from American Express Exclusively for Mercedes-Benz, please advise them to visit mbfs.com/MBcard.
• If your customer has an existing Platinum Card® from American Express, they can also call the number on the back of their Card for more information on how to transfer to the Platinum Card®
from American Express Exclusively for Mercedes-Benz.
Platinum Card Benefits
The Platinum Card from American Express Exclusively for Mercedes-Benz Card Members can enjoy access to the following benefits:
• 50,000 Membership Rewards® points after you charge $3,000 in purchases on the Card in the first three months of Card Membership21
• 5X points on select Mercedes-Benz purchases and 1X points on other purchases. Terms and limitations apply22
• $1,000 certificate each year you charge $5,000 in purchases on the Card, good toward the future purchase or lease of a new Mercedes-Benz23
• $100 certificate at renewal of the Card account, good toward Genuine Mercedes-Benz Accessories24
• Up to 2,000 excess miles waived at lease-end on leases through Mercedes-Benz Financial Services25
All standard Platinum Card® benefits additionally apply to the Platinum Card® from American Express exclusively for
Mercedes-Benz. Learn more at americanexpress.com/platinum.
The Platinum Card® from American Express Exclusively for Mercedes-Benz is a charge card.
Your customer must pay in full when they receive a statement. There is no pre-set spending limit.26
Annual Fee: The annual fee for the Platinum Card® from American Express Exclusively for Mercedes-Benz is $475.
Foreign Transaction Fee: None.
Processing
Certificates must be presented by the customer. Follow the processing instructions on the back of the certificate.
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Credit Card Application Options in the Dealership
There are two ways to apply for the Mercedes-Benz Credit Card.
Financing through Mercedes-Benz Financial Services
If your customer is financing through Mercedes-Benz Financial Services, complete the process outlined on the following pages.
Not Financing through Mercedes-Benz Financial Services, Paying Cash, or Applying at Home
If your customer is not financing through Mercedes-Benz Financial Services, paying cash or applying at home, present the customer with a Credit Card brochure, which provides:
• Details on the benefits of the Card
• Instructions for the customer to apply online through www.americanexpress.com/mercedesdealer
To reorder Credit Card brochures, visit www.mbfsdealerdirect.com.
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Step 1: Submit a Loan/Lease Credit Application through
MB Advantage® or DealerTrack®
The Credit Card Application Process begins with submitting an individual loan or lease credit application in MB Advantage or DealerTrack.
All customers you have submitted an individual credit application for will automatically display on the Credit Card queue. Business applications will not display on the Credit Card queue.
To begin the process:
1a Submit a credit application in Dealer Track.
OR
1b Submit a credit application in MB Advantage.
26
Step 2: Access the Credit Card Application Queue
The Credit Card application can be processed in MB Advantage® either through your desktop or iPad device.
1a The Credit Card application queue can be accessed through the MB Credit Card link at the top of the Customer Folder screen.
1a
27
1b The Credit Card queue can also be accessed by selecting the MB Credit Card or MB Credit Card Application links under the Credit Highway menu.
1b
1b
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Once you click on the MB Credit Card or MB Credit Card Application links, the Credit Card application queue will appear.
29
2a All authorized dealership personnel can view or process any customer in the Credit Card application queue. The MB Advantage® system administrator at your dealership will be able to
assign/unassign Credit Card application access to any dealership employee in Admin under the Manage User Profiles menu.
2b To assign/unassign access for a custom profile, select a custom profile and either check or uncheck View and Submit Credit Card Application under Credit Application to manage access
to Credit Card functionality.
2c To assign/unassign access for a static profile, such as F and I Manager, select the static profile for Credit Card. For example, F and I Manager - Credit Card.
2a
2b
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Step 3: Navigate the Credit Card Application Queue
All customers who have submitted an individual Mercedes-Benz Financial Services credit application through MB Advantage® or DealerTrack® within the last 60 days will appear on this list.
1 By default, the most recent customer application is displayed at the top of the queue.
2 Customers remain in the queue for 60 days from when the loan/lease application is submitted to Mercedes-Benz Financial Services. The Time Remaining column displays the time remaining
to initiate a Credit Card application. The customer will be removed from the queue when the timer runs out.
3 Click the Time Remaining header to sort by time remaining.
4 Click the Customer Name header to sort by name.
5 Use the Search function to find a customer by first name, last name, or Social Security number.
5
4
3
1
2
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Step 3: Navigate the Credit Card Application Queue
6 The system will not allow two people to process the same customer application at one time. If you attempt to work an application that is already being worked on by another user, the message
shown below will appear. Click Continue to return to the Credit Card application queue. The customer will no longer appear in the queue.
6
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Step 4: Begin the Credit Card Application Process
Ask if the customer would like to apply for the Credit Card and locate the customer in the queue.
1a If the customer is not interested in applying, click the Decline button. A pop-up box will display confirming if the customer wants to decline the offer. Click Yes to decline.
Note that once the Yes button is selected, the customer is removed from the queue.
1a
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Step 4: Begin the Credit Card Application Process
1b If the customer would like to apply, click the Apply Now button. A pop-up box will display confirming if the customer accepts the offer. Read the Credit Card offer to the customer.
If the customer accepts the offer, click Yes to proceed to the next step of the Credit Card application process.
1b
Legal requirement You must select the appropriate action based on the customer’s response. The customer MUST be present.
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Step 5: Print and Present Terms and Conditions
1 Once you have clicked Yes to the offer, you will have 1 hour to complete the Credit Card application. A timer will appear at the top of the screen to display the time remaining.
2 Click Print this page to print a copy of the Terms and Conditions. A new window will be opened up. The window will have to be closed to proceed with the process. Give the customer
the printed copy of the Terms and Conditions.
Remember, if you are using an iPad to process the application, you MUST be able to print from the device.
1
2
35
3 S croll to the bottom of the screen. Check the box that indicates you have printed and presented the Terms and Conditions to the customer. You will not be able to proceed until this step has
been completed and the box is checked.
4 Ask the customer if he/she accepts the Terms and Conditions.
5 If the customer declines, click the Decline button.
6 If the customer accepts, click the Accept button. You will be taken to the Credit Card application screen.
Legal requirements
• You must provide the printed Terms and Conditions to the customer.
• You must have the customer review and agree to the Terms and Conditions before proceeding.
36
3
5
6
37
Step 6: Complete the Credit Card Application
1 Verify that all customer information is complete and accurate.
2 Verify the Name on Card and edit it, if necessary. This is the name that will appear on the customer’s Credit Card.
3 Enter the customer’s Email address.
4 Enter the customer’s Total Annual Income.
5 Select the customer’s Income Source from the drop-down menu.
Legal requirement You must select the appropriate action based on the customer’s response. The customer MUST be present.
1
4
3
2
5
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Step 7a: Obtain Customer Signature and Submit Application –
Electronic Signature Pad (ePad)
The customer’s consent and electronic signature can be obtained through an ePad (electronic signature pad) or iPad device.
The following section details the signature and consent capture process for the ePad device. If you are using an iPad, follow the instructions starting on page 50.
1 C lick Sign to obtain the customer‘s consent and electronic signature. Note: If you see a Refresh button instead of a Sign button your ePad is not connected.
Please refer to page 49 for details on how to reconnect your ePad device.
1
39
2O
nce you click Sign, the MB Advantage® screen will lock and the ePad will become active. The customer will be required to accept four separate disclosures and provide an electronic signature
in order to submit the Credit Card application. You will be able to see the disclosure checkboxes being accepted and the customer’s signature on the MB Advantage screen in real-time.
Legal requirement The customer MUST be present, accept each disclosure and provide their signature to proceed with the Credit Card application.
40
3 After the customer has accepted all disclosures, provided their electronic signature and selected Accept on the ePad, click the Save button to save the
customer’s information. Note that the customer must click the Accept button on the ePad after signing for the Save button to display on the screen.
4 To clear the customer’s signature, select Clear.
4
3
41
5O
nce you click Save, the Submit button will appear on the screen.
6 If the customer needs to edit the customer’s signature and disclosure acceptance, click on Edit Sign.
7 Click the Submit button to submit the Credit Card application to American Express.
7
6
5
42
Legal requirement The customer consent and signature must be completed by the customer. The customer MUST be present.
IMPORTANT: If the system detects that an ePad is not connected, you will receive a message indicating that you need to connect your device. Once you connect the device, click Refresh
and you can proceed with the application.
43
Step 7b: Obtain Customer Signature and Submit Application – iPad
The customer’s consent and electronic signature can be obtained through an ePad (electronic signature pad) or iPad device.
The following section details the consent and signature capture process for the iPad device.
1 Click Sign to obtain the customer‘s consent and electronic signature.
1
44
2 Four disclosures and a signature box will appear on the iPad screen.
45
3 Pass the iPad to the customer.
4 The customer will need to agree to all four disclosures by checking the checkbox next to each disclosure and entering their signature in the box to
proceed with their Credit Card application. Once the customer enters their signature, have them pass the iPad back to you to complete the process.
Legal requirement The customer MUST be present, accept each disclosure and provide their signature to proceed with the Credit Card application.
5 Click the Save button to save the customer’s information. The Submit button will appear on the screen.
6 To clear the customer’s signature, select Clear.
4
6
5
46
7 If you need to have the customer repeat the signature process, click on Edit Sign.
8 Click the Submit button to submit the Credit Card application to American Express.
7
8
47
Step 8: Credit Card Application Decision (Pending)
If the customer’s Credit Card application is pended, tell the customer that American Express will contact him or her directly within the next 7 to 10 days. Hand the customer
a Thank You tear sheet.
Do not attempt to provide possible reasons for the application’s pending status.
1 If you or your customer would like a record of the consent, click the Print Consent button to print a record
of the customer’s disclosures and signature. Note that MB Credit Card consent language and signature is not
included on the MBFS Automobile Purchaser/Lessee’s Credit Application. The Print Consent form will serve
as the customer’s record of their consent and signature.
2 Click Finish to close the Credit Card application. The application process is now complete.
Thank You tear sheets can be ordered from
mbfsdealerdirect.com.
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Step 8: Credit Card Application Decision (Pending)
2
1
49
Step 8: Credit Card Application Decision (Approved) and
Instant Account Number
1 If the customer’s application is instantly approved, print the disclosure agreement by clicking the Print link and hand the disclosures to the customer. A new window will be opened up.
The window will have to be closed to proceed with the process.
2 Check the box that indicates you have printed and presented the disclosure agreement to the customer.
3 Ask if the customer would like his or her account number. This is the only opportunity to obtain the Credit Card number before the Credit Card is sent in the mail. If the customer does not want
an Instant Account Number, click No and advise the customer that the Card will arrive in the mail in 7 to 10 business days. Once you click No, the process will end.
4 If you or your customer would like a record of the consent, click the Print Consent button to print a record of the customer’s consent and signature.
5 If the customer would like to know his or her account number immediately, click Yes. Tell the customer that the actual Credit Card will arrive in the mail in 7 to 10 business days.
Legal requirement If a customer wishes to view the Credit Card Instant Account Number, you MUST print the disclosure page and give it to the customer prior to clicking Yes.
50
1
2
4
5
3
51
5 The Instant Account Number is available for 3 minutes after you click Yes. Click Continue to proceed.
5
52
6 The account number screen will appear. Click Print to print the account number page. Give the account number to the customer. The Instant Account Number can be used immediately only for
purchases made at the dealership.
7 Close the Instant Account Number window to proceed.
7
6
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Step 9: Complete the Process
1 Once you have closed the Instant Account Number screen, you will be directed to a Summary screen.
2 If you or your customer would like a record of the consent, click the Print Consent button to print a record of the customer’s consent and signature.
Note that MB Credit Card consent language and signature are not included on the MBFS Automobile Purchaser/Lessee’s Credit Application. The Print Consent form will serve
as the customer’s record of their consent and signature.
3 Click Finish to close the Credit Card application. The application process is now complete.
3
2
54
American Express Account Inquiries
Mercedes-Benz Credit Card
from American Express
General inquiries about the Card itself, benefits and features, Card payments,
or Card servicing
1-800-297-1000
Platinum Card® from American Express
Exclusively for Mercedes-Benz
1-800-525-3355
Direct customers to call number on back
Inquiries about Silver Star Certificate qualification
of their Card.
Direct customers to call number on back
Transferring Platinum Card to Mercedes-Benz Platinum Card
of their Platinum Card.
Credit Card Marketing Materials
Credit Card branded marketing items can be found on the Dealer Direct Ordering site
catalogue under Marketing Materials/Credit Card.
www.mbfsdealerdirect.com
Lease End Statement adjustments for the excess mileage waiver (i.e., customer does not
present Card at time of lease turn-in)
First-Class Finish
1-800-737-6222
Excess mileage tool validation failure
Support Resources
55
MB Advantage® Credit Card Application Processing
Credit Card application processing
Mercedes-Benz Financial Services
Dealer Services
Credit Card application processing error reporting
1-800-530-9997
Electronic signature pad setup or troubleshooting
Mercedes-Benz Financial Services Dealer Rewards Credit Card Incentive Program
Inquiries about incentive program rules, enrollment status, and reward status
www.Mercedes-BenzRewards.com
1-866-893-8874
Membership Rewards Program
Any inquiries regarding Membership Rewards points and points earned
Support Resources
1-800-297-3276
56
Membership Rewards Certificates
Membership Rewards Certificates (Service A and Service B)
Any inquiries regarding Mercedes-Benz certificates
redeemed with Membership Rewards points
1-800-297-3276
1-855-298-6275
Membership Rewards Certificate ($1,000 Vehicle Purchase)
Any inquiries regarding Mercedes-Benz certificates
redeemed with Membership Rewards points
1-800-297-3276
MSS Dealer Support
201-573-4321
mss.mbusa.com
Mercedes-Benz Credit Card Benefits
General inquiries about the Mercedes-Benz
MBUSA
benefits of the Card
1-800-367-6372, www.mbusa.com
Pended Credit Card Application
Your customer can contact American Express directly
CUSTOMER can call:
for all inquiries related to a pended application.
www.americanexpress.com/myappstatus, 800-641-2400
Support Resources
57
Silver Star Certificates
$50($100) Accessories Certificates
1-855-298-6275
$500($1000) Silver Star Certificates
1-855-298-6275
MSS Dealer Support
Certificate processing and reimbursement in dealerships
1-201-573-4321
mss.mbusa.com
Training
Mercedes-Benz Credit Card Application Process —
www.learn.mbusa.com
Online Training
Course Code: X0012E-US.SSA
Order training materials
www.mbfsdealerdirect.com
Support Resources
58
American Express Fair Lending Statement
American Express Fair Lending Statement
American Express is committed to complying fully with fair lending laws and regulations and to meeting the needs of its applicants and customers in a fair, consistent, and
responsible manner.
It is the policy of American Express to treat applicants and customers in a manner that is free from any practices that discriminate on any prohibited basis
and to extend credit and promote the availability of credit to all creditworthy applicants in full compliance with all applicable laws and regulations, and without regard to:
• race,
• color,
• religion,
• national origin,
• sex,
• marital or familial status,
• handicap / disability,
• sexual orientation,
• age (provided the applicant has the capacity to contract),
• the fact that all or part of the applicant’s income derives from a public assistance program, and
• that the applicant may have exercised a good faith right under the Consumer Credit Protection Act.
Additionally, it is the policy of American Express to have an effective Fair Lending Program that promotes a strong, proactive culture of compliance which is achieved through a
commitment to fair lending principles and requirements in its practices, procedures, systems and controls. This commitment extends to our third party business partners.
American Express requires that all third party business partners comply with all American Express policies including the Fair Lending Policy of American Express Bank, FSB and
American Express Centurion Bank as well as with all fair lending laws and regulations. To ensure fair lending compliance in all interactions with American Express customers and
applicants, every third party business partner shall have adequate controls including training, and internal policies and procedures that are effectively communicated and monitored.
This expectation extends to all marketing and advertising, processing and approval standards, pricing, and all communications with American Express customers and applicants. It
is requested that each third party business partner conduct a periodic review to evaluate compliance with the above and, if requested, attest to that compliance.
59
“Fair Lending”- Equal Credit Opportunity Act
(ECOA – REG B)
The below training requirements do not constitute every regulatory requirement, but rather the key points that must be known by anyone who may make an offer in-person or
by phone or who may make available the means to apply for a Card, such as a kiosk.
“Fair Lending”- Equal Credit Opportunity Act (ECOA – REG B):
Principle & Meaning
• You cannot discriminate on a prohibited basis
• The ECOA prohibits discrimination in solicitations and in the evaluation of credit
• You cannot discriminate against anyone on the basis of their race, color, religion, national origin, sex, marital status, or age
(provided that the applicant has the capacity to enter into a binding contract); the fact that all or part of the applicant’s
income derives from any public assistance program
Actions and how the regulation applies
In-Person Application
• You cannot discourage anyone from turning in an application
• Tone of voice, facial expression, body language and the like must not convey any discouragement
60
“30 Day Requirement”– Equal Credit Opportunity Act
(ECOA – REG B)
“30 Day Requirement”– Equal Credit Opportunity Act (ECOA – REG B)
Principle & Meaning
• Applicant must be communicated a decision within 30 days
• After receiving an application (includes receipt at partner location), American Express has 30 calendar days to
communicate a decision to the applicant
• Application must be submitted to American Express in accordance with written procedures
• Applications cannot be held and sent in batch on a weekly or monthly basis
61
Truth in Lending Act
(TILA – REG Z)
Truth in Lending Act (TILA – REG Z):
Principle & Meaning
• Accurate disclosures must be provided with an offer of credit and prior to first transaction
• TILA requires specific disclosures and forms of disclosures for all applications and solicitations
• It also prohibits the sending of “unsolicited cards” to prospects
• Ensure prospect receives required disclosures for the applicable product
• Acceptable form of consent must be obtained from applicant prior to application being submitted
62
Gramm-Leach-Bliley Act (GLBA) & Other Privacy
and Security Considerations
Gramm-Leach-Bliley Act (GLBA) & Other Privacy & Security Considerations:
Principle & Meaning
• Customers must be made aware of how information will be used and shared and customers must be given choice
• Information cannot be shared between American Express and its partners unless it has been disclosed
to the customer and is part of the partner agreement
• Proper precautions must be in place to ensure any personal customer information is stored in a safe place and not
retained for longer than necessary
63
American Express Prohibition on Unfair, Deceptive,
and Abusive Practices Statement
American Express Prohibition on Unfair, Deceptive, and Abusive Practices Statement
American Express is committed to complying fully with consumer protection laws and regulations including prohibitions on unfair, deceptive or abusive acts or practices. It is the
policy of American Express to treat applicants and Cardmembers in a manner that is fair, allows for informed consumer choice, and is consistent with Section 5 of the Federal Trade
Commission Act and Section 1031 of the Dodd-Frank Act. American Express also requires that all of its third party business partners refrain from engaging in the following types of
acts or practices:
• Unfair Acts or Practices
A practice may be found to be unfair if it (i) causes or is likely to cause substantial injury to consumers, (ii) cannot be reasonably avoided by consumers, and (iii) is not outweighed
by countervailing benefits to consumers or to competition.
• Deceptive Acts or Practices
A practice may be found to be deceptive if it involves a material representation, omission, or practice that misleads or is likely to mislead consumers. The act or practice must be
considered from the perspective of the reasonable consumer.
• Abusive Acts or Practices
A practice may be found to be abusive if it (i) materially interferes with the ability of a consumer to understand a term or condition of a consumer financial product or service; or (ii)
takes unreasonable advantage of (a) a lack of understanding on the part of the consumer of the material risks, costs, or condition of the product or service, (b) the inability of the
consumer to protect the interests of the consumer in selecting or using a consumer financial product or service, or (c) the reasonable reliance by the consumer on an institution or
service provider to act in the interests of the consumer.
Additionally, it is the policy of American Express to have an effective Compliance Risk Management Program that promotes a strong, proactive culture of compliance evidenced by
its practices, procedures, systems and controls. American Express’s commitment to compliance with the prohibitions on unfair, deceptive and abusive practices extends to our third
party business partners.
American Express requires that all third party business partners comply with all American Express consumer protection policies including the Unfair,
Deceptive or Abusive Acts or Practices Policy of American Express Centurion Bank and American Express Bank, FSB and all related laws and regulations. To ensure compliance by third party
business partners in all interactions with American Express applicants and Cardmembers, every partner shall have adequate controls including training and internal policies and procedures
that are effectively communicated and monitored. This expectation extends to all marketing and advertising, processing and approval standards, pricing, and all communications with
American Express applicants and Cardmembers. It is requested that each third party business partner conduct a periodic review to evaluate compliance with the above and, if requested,
attest to that compliance.
64
Terms & Conditions
1. Welcome bonus offer not available to applicants who have or have had this product.
You can earn 10,000 Membership Rewards® points when you charge $1,000 of eligible purchases on a Mercedes-Benz Credit Card from American Express in your first 3 months of Card Membership starting
from the date your account is approved. In rare instances, your period to spend $1,000 may be shorter than 3 months if there is a delay in receiving your Card. Also, purchases may fall outside of the 3 month
period in some cases, such as a delay in merchants submitting transactions to us or if the purchase date differs from the date you made the transaction. (For example, if you buy goods online, the purchase
date may be the date the goods are shipped).
Points will be credited to your Membership Rewards account within 6 - 8 weeks after the spend requirement has been reached. Eligible purchases are purchases of goods and services minus returns and
other credits. Eligible purchases do NOT include fees or interest charges, balance transfers, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other
cash equivalents.
This offer is not valid for existing Mercedes-Benz Card Members or applicants who have had a Mercedes-Benz Card account within the last 12 months. You are eligible to receive points for only one Card account.
Additional Card Members are not eligible. American Express reserves the right to modify or revoke offer at any time. For questions regarding your Card account, please call the number on the back of your Card.
2. You can earn a $50 certificate to be used towards the purchase of Genuine Mercedes-Benz Accessories (not parts or service) after the first eligible purchase is charged to your Mercedes-Benz Card
account during your first year of Card Membership. You will also earn a $50 certificate to be used towards the purchase of Genuine Mercedes-Benz Accessories (not parts or service) after renewal of your
Card account each year. The certificate may not be redeemed for purchases on the Mercedes-Benz website. The certificate will include the name and address of the Basic Card Member. It will be valid
for use only when presented to an authorized Mercedes-Benz dealership by the Basic Card Member or any individual (with a valid proof of address) who resides at the address printed on the certificate. This
offer may not be transferred. Limit one certificate per Card account per year. Certificates expire within 1 year from the date of issue, may not be used for previous purchases, may not be combined with any
other offers, and have no cash value. Your account must not be in default in order to receive your certificate each year. You must use the entire value of your certificate at redemption or any remaining value
on your certificate will be forfeited. Certificates will arrive from Mercedes-Benz Financial Services 6 to 8 weeks after you earn them. Eligible purchases are purchases of goods and services, minus returns and
other credits. Eligible purchases do NOT include fees or interest charges, balance transfers, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash
equivalents. Eligible purchases include purchases made by both the Basic and any Additional Card Members on the Card account. You are responsible for any applicable taxes. Visit or contact an authorized
Mercedes-Benz dealer for additional details.
3. You can earn a $500 certificate to apply towards the purchase price or lease downpayment of a new Mercedes-Benz (excluding Certified Pre-Owned Mercedes-Benz vehicles, the Mercedes-Benz SLS
Roadster, the SLS Coupe and the Sprinter) after charging $5,000 of eligible purchases to your Mercedes-Benz Card account during a reward year. A reward year is the one year period following the date your
Card account was opened and each subsequent one year period that follows. The certificate will include the name and address of the Basic Card Member. It will be valid for use only when presented to an
authorized Mercedes-Benz dealership by the Basic Card Member or any individual (with a valid proof of address) who resides at the address printed on the certificate. This offer may not be transferred. Limit
of one certificate received under this offer can be used towards a new vehicle purchase or lease. Limit one certificate per Card account per reward year. Certificates expire within 1 year from the date of issue,
may not be used for previous purchases and have no cash value. Your account must not be in default in order to receive your certificate each year. Eligible purchases are purchases of goods or services minus
returns and credits, and do NOT include: fees, interest charges, balance transfers, cash advances, purchases of traveler’s checks, purchases or reloading of prepaid cards, or purchases of cash equivalents.
Eligible purchases include purchases made by both the Basic and any Additional Card Members on the Card account. This certificate cannot be combined with the Fleet Programs, but may be eligible for use
in combination with other Mercedes-Benz programs in place at the time of your purchase or lease. Please see your local Mercedes-Benz dealership for eligibility details. Certificates will arrive from MercedesBenz Financial Services 6 to 8 weeks after you earn them. You must apply and qualify for credit to use the certificate if you are leasing or financing the new Mercedes-Benz vehicle. You are responsible for any
applicable taxes. Void where prohibited by law. Visit or contact an authorized Mercedes-Benz dealer for additional details.
4. You can earn an Excess Mileage Waiver of up to 1,000 excess miles at the time of lease termination of a new Mercedes-Benz vehicle, leased in your name through Mercedes-Benz Financial Services. The
excess mileage waiver only applies to that one terminated lease (no accumulation or roll-over). Limit one excess mileage waiver per Card per year. Waivers are non-transferable. Your Mercedes-Benz Card account
must not be in default in order to use this excess mileage waiver. Offer not valid for leases of smart vehicles, Sprinter vehicles or Certified Pre-Owned Mercedes-Benz vehicles. Visit or contact an authorized
65
Terms & Conditions
5. For each dollar charged for an eligible purchase in each billing period on your Mercedes-Benz Credit Card from American Express you will earn one point. You will earn: 4 additional points (for a total of 5 points)
on eligible purchases at authorized participating Mercedes-Benz dealerships, excluding monthly loan and lease payments (other restrictions at individual dealerships may apply); 2 additional points (for a total of
3 points) on gasoline at gas stations located in the U.S. (superstores, supermarkets and warehouse clubs that sell gasoline are not considered gas stations), for each transaction of $400 or less; and 1 additional
point (for a total of 2 points) at restaurants located in
the U.S.; and 1 point on all other eligible purchases. Eligible purchases are purchases for goods and services minus returns and other credits. Eligible purchases do NOT include fees or interest charges, balance
transfers, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents. Additional terms and restrictions apply. Merchants are assigned codes
based on what they primarily sell. A purchase will not earn additional points if the merchant’s code is not eligible. Purchases made through a third-party payment account or on an online marketplace (with multiple
retailers) will not earn additional points. A purchase may not earn additional points if the merchant submits the purchase using a mobile or wireless card reader or if you use a mobile or digital wallet.
Terms and Conditions for the Membership Rewards® program apply. Visit membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276) for more information. Participating partners and available rewards
are subject to change without notice.
6. Annual Fee: The annual fee for Mercedes-Benz Credit Card from American Express is $95. APRs: 0% intro APR on purchases for the first 6 months of Card Membership. After that, the APR will be a variable rate
based on the Prime Rate, currently 15.24%. The following APRs vary based on the Prime Rate. APR for Purchases: 15.24%, APR for Balance Transfers requested within 30 days of account opening: 15.24%, APR for
Cash Advances: 25.24%, Penalty APR: 27.24%. Variable rates are accurate as of 12/31/2014. Other Charges: Cash Advance Fee: Either $5 or 3% of the amount of each cash advance, whichever is greater. Balance
Transfer Fee: Either $5 or 3% of the amount of each transfer, whichever is greater. Foreign Transaction Fee: 2.7% of each transaction after conversion to US dollars.
7. Terms and Conditions for the Membership Rewards® program apply. Visit membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276) for more information. Participating partners and available rewards
are subject to change without notice.
8. To use Pay with Points, you must charge your eligible purchase through American Express Travel to a Membership Rewards® program-enrolled American Express® Card. Eligible purchases exclude car
reservations, non-prepaid hotels, and Fine Hotels & Resorts and The Hotel Collection bookings. Points will be debited from your Membership Rewards account, and credit for corresponding dollar amount will be
issued to the American Express Card account used. If points redeemed do not cover entire amount, the balance of purchase price will remain on the American Express Card account. Minimum redemption 5,000
points. See HYPERLINK “https://www.membershiprewards.com/terms”membershiprewards.com/terms for Membership Rewards program terms and conditions.
If a charge for a purchase is included in a Pay Over Time feature balance on your Linked Account (for example, the Extended Payment Option), the statement credit associated with that charge may not be applied
to that Pay Over Time feature balance. Instead the statement credit may be applied to your Pay in Full balance. If you believe this has occurred, please contact us by calling the number on the back of your Card.
9. Enrollment in a participating Frequent Flyer or Frequent Guest program is required. Airline tickets are subject to availability. For each conversion of points into the Frequent Flyer program of a U.S. airline, a fee
of $0.0006 per point, with a maximum fee of $99, will be charged to your Card account. We charge this fee to offset the federal excise tax we must pay on such conversions. The fee may be more or less than the
actual amount of the excise tax we pay on any individual conversion. We may offer you the option to redeem points to pay this fee.
10. Terms and Conditions for the Membership Rewards® program apply: see membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276) for more information. Participating partners and available rewards
are subject to change without notice. Available rewards are subject to terms and limitations.
11. This certificate entitles you to receive Service A at a participating authorized Mercedes-Benz dealership. Applies to Mercedes-Benz vehicles only. Must present certificate at time of purchase to receive offer.
Service A should be performed after 10,000 miles or one year, whichever comes first. Service A includes oil and filter replacement, fluid level check, tire inflation check, and visual brake inspection. Certificate may
not be used for purchases or leases of vehicles or purchases of parts, Genuine Mercedes-Benz Accessories, merchandise or other services. This certificate is not valid toward previous purchases. Only one Service
A certificate may be redeemed at a time, and certificate may not be combined with any other service offers. Certificate must be redeemed before the expiration date listed on the certificate. Certificate has no
cash value and may not be redeemed for cash or its equivalent. Any unused portion will not be returned as cash. Certificate may not be photocopied. Void where prohibited by law. See a participating authorized
Mercedes-Benz dealer for details.
12. This certificate entitles you to receive Service B at a participating authorized Mercedes-Benz dealership. Applies to Mercedes-Benz vehicles only. Must present certificate at time of purchase to receive offer.
66
Terms & Conditions
Service B should be performed after 20,000 miles or two years, whichever comes first. Service B includes oil and filter replacement, cabin dust filter replacement, brake fluid replacement, fluid level check, tire
inflation check, and visual brake inspection. Certificate may not be used for purchases or leases of vehicles or purchases of parts, Genuine Mercedes-Benz Accessories, merchandise or other services. This
certificate is not valid toward previous purchases. Only one Service B certificate may be redeemed at a time, and certificate may not be combined with any other service offers. Certificate must be redeemed
before the expiration date listed on the certificate. Certificate has no cash value and may not be redeemed for cash or its equivalent. Any unused portion will not be returned as cash. Certificate may not be
photocopied. Void where prohibited by law. See a participating authorized Mercedes-Benz dealer for details.
13. This certificate entitles you to receive $1,000 off toward the purchase price or lease down payment of a new Mercedes-Benz vehicle at a participating authorized Mercedes-Benz dealership. This certificate
is not valid for purchase or lease down payment of the Mercedes-Benz SLS Roadster, SLS Coupe, or Sprinter and may not be used towards the purchase price or lease down payment of a Certified Pre-Owned
Mercedes-Benz vehicle. Only one Membership Rewards® $1,000 certificate may be redeemed toward the purchase or lease of one vehicle. The certificate will be valid for use only when presented to an authorized
Mercedes-Benz dealership. Certificates expire within 1 year from the date of issue, may not be used for previous purchases and have no cash value. This offer may not be combined with Fleet Programs, but may be
combined with certain other Mercedes-Benz programs in place at the time of your purchase or lease. Please see your local Mercedes-Benz dealership for details. You are responsible for any applicable taxes. Void
where prohibited by law.
14. Return Protection can refund you for eligible purchase(s) charged entirely on an eligible American Express® Card. Coverage is limited to 90 days from purchase, up to $300 per item and up to a maximum of
$1,000 per Card Member account per calendar year. Shipping and handling costs for the purchase will not be refunded. Items are eligible if they are in “like new” condition and if they cannot be returned to the
merchant from which they were originally purchased. Certain purchases are not eligible for refund, e.g. motorized vehicles, perishable items, computer software, and jewelry. Other important exclusions apply.
Purchases must be made in the 50 United States of America, the District of Columbia, Puerto Rico or the U.S. Virgin Islands. You may be required to send the purchased item to us, in which case we will reimburse
you for shipping cost. To be eligible for claim payment, your account must be in good standing. Return Protection is subject to additional important terms, conditions and exclusions. For full Terms and Conditions,
see americanexpress.com/RPterms.
15. Extended Warranty is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ under Policy AX0953, Policy AX0954, Policy EW-AX0958, or Policy
EW-IND. For residents of GU and MP, the Plan is underwritten by Tokio Marine Pacific Insurance Limited, Hagatna, Guam under Policy CRCB000000104. This benefit is not available to residents of American
Samoa, Federated States of Micronesia, Marshall Islands, Palau, and the US Minor Outlying Islands. Coverage is determined by the terms, conditions, and exclusions of the Policies applicable to your Card and
is subject to change with notice. This document does not supplement or replace the Policy. Shipping and handling costs for the purchase will not be refunded. Certain purchases are not covered, e.g. items with
physical damage, damage as a result of natural disaster, software, motorized devices and vehicles and their parts. Other important exclusions apply. You will only be covered up to the amount charged on your
eligible Card; coverage is limited up to a maximum of USD $10,000 per occurrence; not to exceed USD $50,000 per Card Member account per calendar year. You may be required to send the purchased item to
us, in which case we will reimburse you for shipping cost. This product is in excess of other warranty plans that you have in place for the eligible item. To be eligible for claim payment, your account must be in good
standing on the eligible card that maintains the original charge. For full Terms and Conditions, see americanexpress.com/EWterms.
16. Purchase Protection is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ under Policy AX0951, Policy AX0952, Policy AX0956, or Policy PP-IND. For residents of GU and MP,
the Plan is underwritten by Tokio Marine Pacific Insurance Limited, Hagatna, Guam under Policy CRCB000000105. This benefit is not available to residents of American Samoa, Federated States of Micronesia,
Marshall Islands, Palau and the US Minor Outlying Islands. Coverage is determined by the terms, conditions, and exclusions of the Policies applicable to your Card and is subject to change with notice. This
document does not supplement or replace the Policy. Shipping and handling costs for the purchase will not be refunded. Certain purchases are not covered, e.g. items lost by Card Member, consumable and
perishable items, motorized vehicles and their parts or accessories, and items damaged partially or entirely by natural disaster or normal wear and tear. Other important exclusions apply. You will only be
reimbursed for the amount charged to your eligible Card; coverage is limited up to USD $1,000 per occurrence; not to exceed USD $50,000 per Card Member account per calendar year. You may be required to
send the purchased item to us, in which case we will reimburse you for shipping cost. To be eligible for claim payment, your account must be in good standing on the eligible card that maintains the original charge.
This product provides secondary coverage. This means it pays eligible benefits not paid by any primary insurance that you have. For full Terms and Conditions, see americanexpress.com/PPterms.
17. Car Rental Loss and Damage Insurance is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ under Policy AX0925, Policy AX0926, Policy
CRLDI-AX0927, or Policy CRLDI-IND. For residents of GU and MP, the Plan is underwritten by Tokio Marine Pacific Insurance Limited, Hagatna, Guam under Policy CRCB000000101. This benefit is not
available to residents of American Samoa, Federated States of Micronesia, Marshall Islands, Palau and the US Minor Outlying Islands. Coverage is determined by the terms, conditions, and exclusions of the
67
Terms & Conditions
Policies applicable to your Card and is subject to change with notice. This document does not supplement or replace the Policies. Coverage applies for the first 30 days of a vehicle rental and when rented
from a Car Rental Company. Coverage is not available for ride-sharing companies that allow individuals to rent out their personal vehicle. This policy does not cover some vehicles, e.g. full-sized sport utility
vehicles, trucks, off-road vehicles, cars with an original manufacturer’s suggested new retail price of USD $50,000 or more, and exotic cars, as described in the Terms and Conditions. To be eligible for claim
payment, your account must be in good standing on the eligible card that maintains the original charge. This product provides secondary coverage. This means it pays eligible benefits not paid by any primary
insurance that you have. This product provides collision damage to the rented vehicle but does not cover such things as injuries to you, any passenger in your insured vehicle, injury to other persons, or
damages to other vehicles or property. For full Terms and Conditions, see americanexpress.com/CRLDIterms.
18. Travel Accident Insurance is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ under Policy AX0948, Policy AX0949, or Policy TAI-AX0955. For residents of GU and MP, the
Plan is underwritten by Tokio Marine Pacific Insurance Limited, Hagatna, Guam under CRCB000000106. This benefit is not available to residents of American Samoa, Federated States of Micronesia, Marshall
Islands, Palau and the US Minor Outlying Islands. Coverage is determined by the terms, conditions, and exclusions of the Policies applicable to your Card and is subject to change with notice. This document
does not supplement or replace the Policy. To be covered, you must pay the Entire Fare** with your eligible Card on a Common Carrier (e.g. plane, train, ship, bus, helicopter, except charters). Entire Fare**
means the cost of the full fare for a Covered Trip on a Common Carrier. You can pay for all of the cost in U.S. dollars, or use both dollars and American Express Membership Rewards® Points. But if you use
frequent flyer miles or points from another program to pay for all or part of the fare, you will not be covered, except for New Hampshire residents. Please read important exclusions and restrictions. To be
eligible for claim payment, your account must be in good standing on the eligible card that maintains the original charge. For full Terms and Conditions, see americanexpress.com/TAIterms.
**Definition of entire fare differs for residents of New Hampshire. See full Terms and Conditions for details.
19. While Global Assist® Hotline coordination and assistance services are offered at no additional charge from American Express, Card Members are responsible for the costs charged by third-party service
providers. For full Terms and Conditions, see americanexpress.com/GAterms.
20. The Online Year-End Summary, available each January 1st, reflects charges posted to your account from January 1st through December 31st of the prior year.
21. Welcome bonus offer not available to applicants who have or have had a Platinum Card® account enrolled in the Membership Rewards® program.
You can earn 50,000 Membership Rewards® points when you charge $3,000 of eligible purchases on a Platinum Card® from American Express exclusively for Mercedes Benz in your first 3 months of Card
Membership starting from the date your account is approved. In rare instances, your period to spend $3,000 may be shorter than 3 months if there is a delay in receiving your Card. Also, purchases may fall
outside of the 3 month period in some cases, such as a delay in merchants submitting transactions to us or if the purchase date differs from the date you made the transaction. (For example, if you buy goods
online, the purchase date may be the date the goods are shipped).
Points will be credited to your Membership Rewards account within 6 - 8 weeks after the spend requirement has been reached. Eligible purchases are purchases of goods and services minus returns and
other credits. Eligible purchases do NOT include fees or interest charges, balance transfers, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other
cash equivalents.
This offer is not valid for existing Platinum Card Members from American Express. You are eligible to receive points for only one Card account. Additional Card Members are not eligible. American Express reserves
the right to modify or revoke offer at any time. For questions regarding your Card account, please call the number on the back of your Card.
22. For each dollar charged for an eligible purchase in each billing period on your Platinum Card® from American Express exclusively for Mercedes-Benz you will earn one point for each dollar of eligible
purchases. You will earn: 4 additional points (for a total of 5 points) on eligible purchases at authorized participating Mercedes-Benz dealerships, excluding monthly loan and lease payments (other restrictions
at individual dealerships may apply) and 1 point on all other eligible purchases. Eligible purchases are purchases for goods and services minus returns and other credits. Eligible purchases do NOT include fees
or interest charges, balance transfers, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents. Additional terms and restrictions apply.
Merchants are assigned codes based on what they primarily sell. A purchase will not earn additional points if the merchant’s code is not eligible. Purchases made through a third-party payment account or on
an online marketplace (with multiple retailers) will not earn additional points. A purchase may not earn additional points if the merchant submits the purchase using a mobile or wireless card reader or if you
use a mobile or digital wallet.
68
Terms & Conditions
23. You can earn a $1000 certificate to apply towards the purchase price or lease downpayment of a new Mercedes-Benz (excluding Certified Pre-Owned Mercedes-Benz vehicles, the Mercedes-Benz SLS
Roadster, the SLS Coupe and the Sprinter) after charging $5,000 of eligible purchases to your Mercedes-Benz Card account during a reward year. A reward year is the one year period following the date your Card
account was opened and each subsequent one year period that follows.
The certificate will include the name and address of the Basic Card Member. It will be valid for use only when presented to an authorized Mercedes-Benz dealership by the Basic Card Member or any individual
(with a valid proof of address) who resides at the address printed on the certificate. This offer may not be transferred. Limit of one certificate received under this offer can be used towards a new vehicle
purchase or lease. Limit one certificate per Card account per reward year. Certificates expire within 1 year from the date of issue, may not be used for previous purchases and have no cash value. Your
account must not be in default in order to receive your certificate each year.
Eligible purchases are purchases of goods or services minus returns and credits, and do NOT include: fees, interest charges, balance transfers, cash advances, purchases of traveler’s checks, purchases or
reloading of prepaid cards, or purchases of cash equivalents. Eligible purchases include purchases made by both the Basic and any Additional Card Members on the Card account. This certificate cannot
be combined with the Fleet Programs, but may be eligible for use in combination with other Mercedes-Benz programs in place at the time of your purchase or lease. Please see your local Mercedes-Benz
dealership for eligibility details. Certificates will arrive from Mercedes-Benz Financial Services 6 to 8 weeks after you earn them. You must apply and qualify for credit to use the certificate if you are leasing
or financing the new Mercedes-Benz vehicle. You are responsible for any applicable taxes. Void where prohibited by law. Visit or contact an authorized Mercedes-Benz dealer for additional details.
24. You can earn a $100 certificate to be used towards the purchase of Genuine Mercedes-Benz Accessories (not parts or service) after the first eligible purchase is charged to your Mercedes-Benz Card
account during your first year of Card Membership. You will also earn a $100 certificate to be used towards the purchase of Genuine Mercedes-Benz Accessories (not parts or service) after renewal of your
Card account each year. The certificate may not be redeemed for purchases on the Mercedes-Benz website. The certificate will include the name and address of the Basic Card Member. It will be valid for
use only when presented to an authorized Mercedes-Benz dealership by the Basic Card Member or any individual (with a valid proof of address) who resides at the address printed on the certificate. This offer
may not be transferred. Limit one certificate per Card account per year. Certificates expire within 1 year from the date of issue, may not be used for previous purchases, may not be combined with any other
offers, and have no cash value. Your account must not be in default in order to receive your certificate each year. You must use the entire value of your certificate at redemption or any remaining value on your
certificate will be forfeited. Certificates will arrive from Mercedes-Benz Financial Services 6 to 8 weeks after you earn them. Eligible purchases are purchases of goods and services, minus returns and other
credits. Eligible purchases do NOT include: fees or interest charges, balance transfers, cash advances, purchases of traveler’s checks, purchases or reloading of prepaid cards, or purchases of other cash
equivalents. Eligible purchases include purchases made by both the Basic and any Additional Card Members on the Card account. You are responsible for any applicable taxes. Visit or contact an authorized
25. You can earn an Excess Mileage Waiver of up to 2,000 excess miles at the time of lease termination of a new Mercedes-Benz vehicle, leased in your name through Mercedes-Benz Financial Services. The
excess mileage waiver only applies to that one terminated lease (no accumulation or roll-over). Limit one excess mileage waiver per Card per year. Waivers are non-transferable. Your Mercedes-Benz Card
account must not be in default in order to use this excess mileage waiver. Offer not valid for leases of smart vehicles, Sprinter vehicles or Certified Pre-Owned Mercedes-Benz vehicles. Visit or contact an
authorized Mercedes-Benz dealer for additional details.
26. No pre-set spending limit does not mean unlimited spending. Purchasing power adjusts with your use of the Card, your payment history, credit record and financial resources known to us, and other factors.
A Daimler Company
69

Program Guide

Transcription

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