enterprise network management system

 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 ENTERPRISE NETWORK MANAGEMENT SYSTEM PRELIMINARY DESIGN DOCUMENT FOR NETWORK MANAGEMENT DATA COLLECTION AND NOTIFICATION SYSTEM (NMDCNG) ITOTS Control Number: 1 DOCUMENT CONTROL NUMBER: REVISION No. 1 14 December 2009
Prepared By:
ITOTS Networks, LLC
7981 Eastern Avenue, Ste C10
Silver Spring, MD 20910-4863
(Enterprise Datacenter Facility)
Prepared For:
Computer Science Corporation
7459A Candlewood Rd.
Hanover, MD 21076
Americas
ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 2 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 MONDAY, DECEMBER 14, 2009
CSC Project Manager Computer Science Corporation 3170 Fairview Park Drive Falls Church, VA 22042 Dear CSC Project Manager: We appreciate the opportunity to provide an “Enterprise Network Management” System to Collect, Assess, Analyze, Notify and Dispatch (optional) with CSC’s network initiative. To reiterate, ITOTS Networks has an elite team of engineers with skills to make this a successful implementation. ITOTS has a track record of exceeding client expectations by keeping in mind the most important asset, “THE CLIENT”. ITOTS can quickly respond to your business requirements by providing a cost‐effective solution. By recognizing time‐to‐value driven pressures, ITOTS is equipped to manage your technological investment and enhance you business operations and capabilities statements. We are confident that this proposal will effectively demonstrate ITOTS’ flexibility of service and total commitment to quality. Our support staff remains committed to serving you with the highest levels of standard of quality and performance. If you have any questions regarding the information contained in this document, please refer to the contact information list below. Please be aware that all materials and information contained in this document are proprietary to ITOTS and are to be treated confidentially to all recipients. Acceptance and delivery of this document constitutes acknowledgement of the confidential relationship under which disclosure and delivery are made. No part of this document may be reproduced or transmitted outside this endeavor without ITOTS’ expressed written consent. Thank you again for your interest in our service offering. Respectfully, C. Todd Sanders, Sr. Partner Enterprise Network Architect 7981 Eastern Avenue, Ste. C10 Silver Spring, MD 20910 Tel: (240) 997‐0016 Email: [email protected]/[email protected] ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 3 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal Table of Contents 1 INTRODUCTION .................................................................................................................................... 5 1.1 1.2 1.3 1.4 1.5 2 PURPOSE .................................................................................................................................................. 5 SCOPE OBJECTIVES ..................................................................................................................................... 6 DELIVERABLE OVERVIEW ............................................................................................................................. 7 ASSUMPTIONS ........................................................................................................................................... 8 PRICING .................................................................................................................................................... 9 ITOTS (CAND) INFRASTRUCTURE MANAGEMENT................................................................................... 2 2.1 2.2 3 CSC Proposal No.1 INFRASTRUCTURE ADMINISTRATION .............................................................................................................. 2 MONITORING AND ARCHITECTURE ................................................................................................................ 3 INFRASTRUCTURE STATUS REPORTING ................................................................................................. 5 A. APPENDIX ‐ ITOTS PERSONNEL CHART .............................................................................................. 7 B. APPENDIX ‐ REFERENCES ....................................................................................................................... 8 ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 4 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 1
Introduction 1.1 Purpose Computer Science Corporation (CSC) has requested that ITOTS Networks, LLC (ITOTS) provide a comprehensive
network management solution to monitor and provide data-collection from various locations for Maryland Public
Safety Agencies. CSC will outsource its business to a small business to provide enterprise network operations and
management support to Maryland Public Safety Agencies.
ITOTS Network, LLC (ITOTS)
(Information Technology Office of Technical Services)
7981 Eastern Avenue, Ste C10
Silver Spring, MD 20910
ITOTS Networks located in downtown Silver Springs Maryland will provide CSC with a three (3) tiered approach to
Collect, Assess and Analyze, Notify and Dispatch services. ITOTS Networks has been business for three (3) years
with engineers with total collective experience in an Enterprise Network Management and Computing Environment
(IT) for over 30 years. ITOTS will provide and support CSC with network monitoring, implementation and
integration of various networking solutions. ITOTS will provide CSC with real-time, daily and weekly reports from
various network monitoring applications to help identify anomalies, define base lines and provide recommendations
and solutions from information gathered from Maryland Public Safety Radio sites. ITOTS will provide numerous
COTS (Commercial Off-The-Shelf) and Open-source applications to help identify problems before problems occur.
ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 5 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 ITOTS will provide CSC the most competitive price for the various geographically dispersed sites. Since systems
vary in hardware and software complexity, ITOTS will also provide system programming engineers to assist with
design schemes if problems occur with retrieving Simple Network Management Protocol (SNMPv1-3) to our
Network Operations Center. Notification from our 24/7 NOC will be implemented from a networking management
facility in Silver Spring Maryland. The overall goal and design will provide support to CSC who will be supporting
all of Maryland Public Safety Agencies (Fire, Police, etc) within minutes.
CSC has requested that ITOTS to lead an initiative to provide network management methods around the State of
Maryland, this initiative will provide one unified centralized management solution. Network Maryland
communications initiative aims to develop an enterprise-wide communication solution ranging from monitoring
SNMP (ASN.1 standards) aware network devices. This initiative is one of several strategic IT initiatives associated
with Network Maryland IT consolidation effort which further supports the support agencies “ONE” network vision.
ITOTS Networks has the expertise and experience to help design solutions to support Maryland Public Safety
Agency enterprise networking management initiative.
The initiative, known herein as the Collect, Analyze, Assess, Notify and Dispatch (CAND) project, will meet CSC
scope of work objectives.
1.2 Scope Objectives The proposed Enterprise Network Management (known from this point as ENM) solution will alleviate
inefficiencies as well as meet the CSC monitoring goals by meeting current and future functional and technical
communication requirements. The desired result of the ENM Project communication initiative incorporates three
primary elements.

Collection: the system will consist of a distributed architecture consisting of high bandwidth
LAN/WAN/SAN solution to collect and gather information from probes put in the field by Motorola.
ITOTS Network NOC will monitor, collect and analyze information obtained by CSC.

Assess and Analyze: the system infrastructure will be monitored ITOTS Networks. ITOTS Networks
NOC will assist and analyze problems identified by Computer Science Corporation’s systems and provide
notification if an anomaly or outage occurs. ITOTS will provide an integrated enterprise network
management solution that will provide network baselines, automated updates and responses to networking
issues.

Notification: the ENM system will provide a uniform and intuitive enterprise networking management
solution that will seamlessly integrate with numerous networking applications from COTS (Commercial
Off-The-Shelf) products to customized OpenSource applications to help identify problems before problems
occur.

Dispatch (Optional): ITOTS will provide numerous dispatching methods to CSC or Motorola staff
members to ensure problems are quickly resolved.

The ENM will provide statistical information, baseline identification, notification and other informational
gathering processes. ITOTS will monitor 400 – 600 dispersed sites with possibly 8 to 33 target points per
site (19,800 devices or 20,000 devices total). ITOTS will work with CSC to get a better understanding of
the various devices and methods of data transfer from the various sites (SNMP is the protocol of choice).
ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 6 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 
ITOTS will implement a distributed architecture (more than one site performing the monitoring) in the
event of a catastrophic or event or loss of one of our Network Operations Center (NOC). ITOTS will
provide and operate the ENM system and adhere to CSC Project Management and Service Level
Agreements identified by CSC.

Additionally ITOTS will adhere to CSC record management and security standards (National Record
keeping standards). ITOTS is also aware of the National Records Management and Archiving (NARA)
procedures to assist CSC in providing the most up to date documentation.

ITOTS will work with CSC to determine various levels of accessibility (access to the network, the network
could be down) based on CSC’s level of access to ensure proper monitoring and data-transfer procedures
are met.

ITOTS will provide ongoing reports to CSC ranging from outage, notification and/or dispatch reports for
management review. Reporting will be based on numerous templates but specific tailoring of these reports
can be achieved on a case-by-case basis.
1.3 Deliverable Overview In accordance with ENM Contract # 1, ITOTS is pleased to deliver the ENM Preliminary Draft Design (PDD).
The proposed ITOTS PDD will give CSC a 50,000ft view of the layout and scheme of our network
management plan. ITOTS will provide a detailed Operational Process and Procedures (OPP) guide for the
initial 20,000 devices. As part of this document, ITOTS will also design for a base system for 20,000 devices
with a capacity to grow in incremental blocks of 10,000 devices. The first key deliverable as part of the PDD
tasking was to first draft a design document based on the baseline requirements identified by CSC SOW, herein
referred to as SOW.
This PDD is a follow-up CSC requested for an Enterprise Network Management solution. The initial draft will
be delivered on December 14th, 2009. This PDD incorporates additional system requirements identified by
ITOTS during ITOTS facilitated design workshops and subsequent CSC workgroup meetings and conference
calls. In addition, this updated design document also incorporates initial comments received from questions and
comments from other bidders in the project. Finally, at the request of the CSC Executive Sponsor, the updated
design document includes a change in numerous areas of communication involving Notification
Procedures/Process, Time Synchronization, SNMP v1-3, SNMP Message Syntax (MIB), SNMP Users, SNMP
Groups, SNMP AES Community String Encryption (40bit), probe access (policies) and Bandwidth Utilization
(pipe size).
The PDD addresses both high level and some detailed sections of the technical OPP design aspects including:

ENM Solution: NimBus, HP SIM, OpenManager, Nagios or Zabbix,

Collection: Data Gathering and ENM procedures,

Assessment and Analysis: Automated and Human data review

Notification: SMS, PDA, Email, Phone,

and Dispatch: This feature is optional that is outside the scope of work (additional cost)
ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 7 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 The PDD Document does not address operational items such as day-to-day operational procedures,
configuration management, Service Level Agreement (SLA) reporting, detail backup and recovery procedures,
etc. These items will be incorporated during the implementation phase as part of the internal ITOTS Concept of
Operations (CONOPS) documentation. Additionally, the PDD (Preliminary Design Document) does not specify
actual IP addresses, service accounts, actual ports used in the routers, Virtual Local Area Network (VLAN)
numbers, SNMP user groups and community strings etc. These items will be incorporated during the operations
aspect of the internal CSC "As-Build" documentation.
1.4 Assumptions In developing the PDD design, ITOTS has adhered to the following assumptions:

CSC should provide a list of Points of Contact (POC) in the event of an outage and provide secondary
points of contact if the POC is not available. Escalation procedures will be put in place to help mitigate any
of the unforeseen risks.

Maps of the different device locations and address information to our call center staff (as needed).

CSC will provide ITOTS Network Management engineers with connectivity access to and from the DMZ
(VPN, GRE, IPSEC, SSL tunnels are preferred). If a DR site is required by the CSC, scheduled pricing
will negotiated between CSC and ITOTS.

CSC will provide access to the circuits between various government agencies and to the DR site (optional)
through the Maryland’s Network (Network Maryland).

ITOTS assumes 2-4 times of scheduled routine maintenance (network outages) to ensure reliability of
systems. Downtime will be scheduled across the board to help alleviate network outages on ITOTS end
(routine maintenance). ITOTS will schedule time around CSC outage schedule. ITOTS will involve their
ISP to provide additional monitoring if the primary site is down (short durations as part of the service).

ITOTS suite of systems must be treated equally by all agencies as an integral part of Maryland’s datacenter.
All agencies must configure their individual firewalls to allow ITOTS network traffic will be clear from
impediments. CSC and ITOTS will ensure traffic hazardous to all will not be permitted across the
Maryland-Network backbone.

ITOTS will provide primary and backup personnel names, numbers, pager numbers or E-mail addresses
for reporting to CSC Network and/or Security Personnel to ensure access to Network Maryland’s
environment.

ITOTS is requesting that CSC or the State to provide the certificate from their certificate authority. This
will ensure SNMP community strings are encrypted using a certificate from a known and trusted source.

ITOTS is requesting that CSC delegate RADIUS or TACACS servers to validate the users when they
access monitored devices, this will help us determine if a system has been compromised from within or
from an external source.
ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 8 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 1.5 Pricing Setup/Installation Price
Description
No. of Locations
(Est)
Devices
(Est)
One Time Setup
Quantity
Unit Price
Total Cost
1
18,000
18,000
Monthly Total Cost
18,000
Monitoring Price
Description
Monitoring Cost
No. of
Locations
(Est)
400
Devices
(Est)
Term
Unit Price
Subtotal
(mo.)
Total Cost
8
12
1.15
3,680
44,160
Yearly Total Cost
44,160
Total Price for the Year
Description
Monitoring Cost
One Time Setup
Yearly Total Cost
No. of
Locations
(Est)
400
Devices
(Est)
Term
Unit Price
Subtotal
(mo.)
Total Cost
8
12
1
1.15
18,000
3,680
18,000
44,160
18,000
62,160
ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 9 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 2
ITOTS (CAND) Infrastructure Management The ITOTS facility will be the network management resource for CSC Remote management. The ITOTS
facility will perform the required administration, management and operational support services for CSC.
2.1 Infrastructure Administration The ITOTS on-site administration facility is designed to support a broad range of hosts and applications
required to manage and secure Maryland’s Official Network infrastructure. A few of the tools that will be used
to manage the data received from CSC are listed below:

Trouble Ticket System (TIS) access and

Network management applications
CSC will also have an access to the ITOTS help desk system (Mantis or Zentrack) which stores and manages
device outages. Through this access, agent ITOTS will provide service status of all alarms resolution and update
to the monitoring staff at the ITOTS NOC. CSC will have visibility to these service activities via a secure web
interface into the Mantis or Zentrack system. This will provide status on all network trouble tickets entered by
our 24/7 staff.
ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 2 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 2.2
Monitoring and Architecture The infrastructure monitoring architecture consists of a Simple Network Management Protocol (SNMP)
management platform for network and server monitoring
The network management station will periodically poll the CSC’s network infrastructure devices which in turn
will forwards the status of the poll to the ITOTS monitoring platforms. The web server provides an interface for
viewing the performance, capacity, and fault reports. The Web interfaces and ITOTS NOC facility will provide
a distribute architecture regarding the entire monitoring process.
ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 3 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 ITOTS base platforms will be configured to correlate events and provide an automatic ticket generation
function. The trouble tickets will be created in the ITOTS Web ticketing systems by office staff as well.
The ENM solution will provide efficient data collection, reporting, and troubleshooting functions. All of the
devices will be located in a designated collection cabinet configured specifically at the ITOTS Silver Spring
facility as part of ENM deliverable. The solution will poll the managed devices, store required information and
forward the information and alerts to the CSC for action. The ENM Solution functions as a web Portal
providing secure access to view a wide variety of performance and management reports.
ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 4 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 3
Infrastructure Status Reporting ITOTS will utilize the NimBus, OpenManager or SNMPc reporting system to be used as cross reference tools to
validate findings. ITOTS will deliver standardized reports that show components of the Network Maryland
infrastructure that are exceeding or are candidates to exceed thresholds, down or reports errors with graphical
views into device centric anomalies, historical traffic patterns and trends. ITOTS will deliver these reports via
the secured web site (reports can be run at anytime from the CSC NOC team from the web interface provided).
Nightly scheduled reports consist of "Service Level" and "Health" reports with additional monthly "Health",
performance, capacity or security reports.
ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 5 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 By signing this document, this is an acceptance of our statement of work and the work to be performed at the location indicated above. Please be advised. ITOTS Networks, LLC COMPUTER SCIENCE Company (ITOTS) Company CORPORATION (CSC) Name Todd Sanders Signature Date December 14, 2009 Name Signature Date December 14, 2009 ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 6 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 A.
APPENDIX ­ ITOTS Personnel Chart ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 7 ITOTS Networks, LLC ‐ Enterprise Network Management Proposal CSC Proposal No.1 B.
APPENDIX ­ REFERENCES REFERENCES Client
AO US Courts (SRA
Prime Contractor) –
Paul Mallard
Project
JMAP Contract
Contract No.
12239.050.001.00
Census Bureau (Harris
Corporation – Prime
Contractor) – Max
Gonzales (POC)
Census 2010 Project
Census Bureau
CONTRACT NO:
YA132306CN0012
TSA Security (UNISYS
Corporation – Prime
Contractor, Chris
Lapworth)
TSA Security Project
TSA Security Project
USAR Command
Datacenter
Consolidation Project –
(John Malyevac
(Subcontracting
Organization Blue
Parrot)
USAR Datacenter
Consolidation Project
Data Center
Consolidation
4TEG21032533
ANSWER Contract GS09K-99-BHD-0001
Description
Provide support to various
Federal Courts throughout
the US ranging from Redhat,
SAN, Network, Network
Management Support
Provide support to Census
Bureau, responsibilities
include Network Design,
Integration, Security &
Network Management
Procedures, Architecture,
Altiris Project
Implementation
Project consisted of
Datacenter Architectural
design for the 2010 Census
Project. SNMPc was used to
monitor Unisys Labs
United States Army Reserve
Command
Chief Information Officer,
G6, Architectural designs
and recommendations
ITOTS Network, LLC • 7981 Eastern Avenue, Ste C10 • Silver Springs, MD 20910 • No. 240‐997‐0016 • [email protected] • Page 8