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royal reporter
www.karmaroyalgroup.com | www.odysseypremier.com
2012
L e PRevergeR
saint tropez, france
message from the chairman
this year but look forward to providing even better
services and holiday experiences. To this end we are
launching a new reservations, exchange and service
platform called Odyssey that we believe will increase
the holiday options available to members, decrease
the overall cost of membership and provide a onestop, convenient and caring customer relations
interface.
Dear Members,
You will be pleased to know that our overall memberbase has risen again this year by approximately 2,500
members. What does this really mean? – well it
means that we are a financially strong company with
a growing client base, that in turn provides the ability
for us to expand and offer more to our members.
We believe this is important in a world where
economic uncertainly is widespread. We thank you
for your support - because this enables us to improve
and grow, and as a result give you more.
Greetings from the Karma Royal Group and welcome
to another edition of the Royal Reporter, where we
reveal all the latest news from the group and look
back over the past few months. And they have
indeed been busy months with a large refurbishment
program undertaken in Goa, new acquisitions for
the group’s portfolio and a huge range of activities
undertaken.
Happy holidays!
I am extremely heartened by the many letters of
support and encouragement received from you
Chairman
Karma Royal Group
Yours faithfully,
John Spence
This issue
Dear Members,
It’s with great pleasure that I welcome you to this
information packed edition of Royal Reporter. In
particular, since I will be taking over the editorial reins
forthwith, as I happily return to what I now regard
very much as my home here in India - this time in the
newly appointed role of Managing Director. With the
rapid evolution of Karma Royal Group into a leading
global provider of lifestyle and destination experiences,
we believe it is a good time to create an even more
intimate relationship with you, our members.That’s why
we’re introducing the brand new Odyssey platform,
a cutting edge customer services tool that will make
holiday planning as smooth and seamless as possible.
This edition, you can also meet our Indian Resort
General Managers, who’ve been good enough to tell us
a bit about themselves in their own words - including
myself! Our GM’s also share the myriad improvements
and upgrades that have taken place at each resort in
our fourth feature, while in feature 5 we celebrate
the latest Camp Royal, where children from deprived
backgrounds get to enjoy the holiday of a lifetime at
one of our Goa resorts. All of this besides a packed
news section, our 2013 management fee competition,
your questions answered in our Q&A section and
some exciting special offers to wrap things up. Enjoy!
Esperanca Patricio
MD INDIA, VP Karma Royal Group
THE KEY TO YOUR
HOLIDAY KINGDOM
The future of holiday membership services is here…let the ODYSSEY begin…
We don’t believe in just providing our members with
Customer Services. We believe in providing them with
the very best Customer Services possible. We are
therefore pleased to introduce an exciting new service
platform to our members. ODYSSEY takes advantage
of new online technologies to provide members
with the most comprehensive and clear service tool
imaginable, replacing Royal Exchange (REX).
Odyssey reflects the ways in which the internet has
revolutionised the way we communicate and brings
members a much more immediate way of accessing
services, booking holidays and communicating with
our support staff. Through Odyssey, which is powered
by RCI, members can now access a staggering 4000
resorts across the globe. Ease of access, brand new
destinations, improved services, interaction, news….
Odyssey brings members all of these things.
To get started with Odyssey, please contact your
personal Odyssey Navigator on :
+62 (0)361 762 131
or visit : www.odysseypremier.com
royal takes the
crown(s)
Royal scoops a host of hospitality industry accolades…
Royal Resorts status as an industry leader has been further cemented
over the last few months with a number of awards and accolades. RGBC
Haathi Mahal, Monte Rio and Benaulim and one of our newest acquisitions
AlpenClub in Germany have each been awarded Trip Advisor’s coveted
Certificate of Excellence. As most of you will know, Trip Advisor is a user
led service, where it really is the general public making the judgements.
Candidasa and Jimbaran were awarded their certificates thanks to the
overwhelmingly positive reviews they have received from….well, you,
our members and the people that have enjoyed staying at both resorts!
Meanwhile, our Bali resorts, Royal Bali Beach Clubs Candidasa and Jimbaran
have both been honoured by RCI with Gold Crowns in recognition of their
outstanding facilities and services.
Only a 30 minute ferry ride from Perth,
Western Australia, the Rottnest Lodge
(A Chakra Resort) on Rottnest Island represents
the perfect getaway from it all.
Special Member Short Breaks
Lakeside Standard Room (sleeping 2) US$169
Lakeside Standard Room (sleeping 4) US$269
Family Apartment (sleeping 6) US$319
Interested in the above offers / Unsure of your
Visa requirements. Contact your Odyssey
servicing office today…
LIMITED SPACE SO BOOK NOW
T : +62 (0) 361 762 131
E : [email protected]
Skype : ODYSSEY_Bali
Terms & Conditions:
• This offer is valid for accommodation before the end of Feb 2013
• Reservations must be confirmed before the end of Dec 2012
• Short Breaks up to a maximum of five nights (Sunday to Friday)
• Monies paid against this offer are non-refundable
• Bookings are non-cancellable and non re-bookable
• All membership fees must be paid to date
meet the
royal family
Introducing some of the key people
that make your holidays tick…
i nc r edi bl e h e a l ers
soulful encounters
Esperanca Patricio
MD INDIA, VP Karma Royal Group
I have been a core member of the Karma Royal Group family
since the company’s inception - a two-decade tenure! During
that time, I have worked across our Asia network of resorts,
from Bombay to Bali, Singapore to Sri Lanka. And as many
of you will know, India has long been my professional and
personal home - I spent seven years here before a stint in Bali.
It is wonderful to be back.
From the outset with Karma, I looked after business administration and customer services - a
demanding role which I thoroughly enjoyed thanks to the constant interaction with members. I have
established new offices in a number of locations, training staff and establishing procedures.
Over the years, I have come to be relied upon by both internal staff and members - all of whom I
encourage to approach me with any issue they may have so that I can help to resolve it. Although my
current role is extremely demanding and strategic, I like to retain this very personal approach to my
work, my colleagues and clients.
Together with a huge range of global holiday experiences and the highest service standards, it is this
personal approach that I believe makes KRG stand out.
Incredible Healers. Soulful Encounters. Karma
Spa offers a full spectrum of holistic experiences
including healing massage curatives, gloss &
glamour facials, men’s treatments, spa rituals
and wellness weekends. Karma’s spa team
of bodyworkers train year-round with medical
practitioners, yoga experts & healers to deliver
deeply therapeutic experiences. Karma Spa
treatments are made from ingredients sourced
from ethical farmers & growers.
T : +62 (0)361 762131
E : [email protected]
www.karmaspas.com
Kamran Siddiqui
GM, RGBC at MonteRio, GOA
as Area General Manager for all Indian resorts. I’ve had
an interesting and varied career, working extensively
in food retail for major brands like Sainsbury’s and
Tesco as well as running my own F&B franchise and a
country pub with my French wife, Claire. After a two
year stint in Cyprus, once again focusing on senior
F&B management, I made the best decision in my life,
which was to move to India to join the Karma Royal
Group!
I come from a beautiful
little city in the foothills of
the Himalayas called Dehra
Dun. Unlike most of my
peers who end up joining
the military, I was drawn to hospitality from a young
age. After graduating in Hotel Management at a
college in Goa, I began my career in front office,
working my way up the hierarchy with acclaimed
hotel brands like Ramada and Holiday Inn. But it
was with the holiday membership club sector that I
really found my calling and my GM role with RGBC
Monterio has afforded me the best experiences of
my career, with a great team to work with.
ANURAG KHANNA
SAVIO FERNANDES
SUKHJENDER PAL SINGH
GM, RATAN HAVELI, JAIPUR
GM, RGBC at BENAULIM, GOA
CHRIS DIPLOCK
AREA GENERAL MANAGER, INDIA
I joined Karma Royal Group in
2007 in the Sales & Marketing
Department at Haathi Mahal,
before relocating to our
Monte Rio resort, where
I remained as GM for 3 years. I was subsequently
promoted to General Manager of Karma Samui in
Thailand after which I took up a Head Office posting in
Bali. I returned enthusiastically to India in January 2012
I was born in November
1975, in Jaipur, where I grew
up, going to the St. Xavier
School in Jaipur. I started
my career in the automobile
business before shifting into the service industry. I
was lucky enough to get the opportunity to work
at Ratan Haveli, which was acquired by Karma Royal
Group after my first year there. It was a marvelous
change to work with a globally recognised brand,
alongside colleagues who never fail to encourage and
support one another.
ADMARAO THAMPIJANARDHANAN
GM RKBC at KERALA
I was born in the small village
of Kulasekhapuram in the
interior of Kerala. I started
my career in the Indian Air
force as a Flight Steward. After completing 10 years of
service, I left and got a job as F/B manager with the
Mothi Mahal Group of hotels. I then joined Accor,
working in F&B services throughout the Delhi region
for four years as a catering manager. In 2000, I moved
to Kuwait, returning to Kerala in 2006 to take up the
position of GM at the Joyce Palace hotel. I joined Royal
in 2010 as the GM at Kovalam - the high point of my
20-year career so far!
Savio Fernandes, GM of Royal
Goan Beach Club Benaulim,
has a wealth of experience
in the hospitality industry. He
graduated in Mumbai and
has enjoyed a distinguished career that has spanned
almost 29 years, working in Bahrain for 10 years for the
Caravan Hotel Group before heading back to India. He
joined the Royal Goan Beach Club in March 2005 as an
Asst. FO Manager. He was quickly promoted to Front
Office Manager and later to Rooms Division Manager
and finally to General Manager in October 2011.
GM RHC at SHIMLA
I was in born Port Blair, an
island in the Bay of Bengal.
After completing my Diploma
in hotel management in 1993,
I joined ‘The Old Anchor’ as an
F&B trainee and then senior
staff. In 1995, I joined Royal Resorts and was part of the
opening team at RGBC Benaulim. I went independent
for a while, until the economic slowdown of 2008. I
thoroughly enjoyed my time in Goa and kept in touch
with the management, hoping for a future opening. My
chance finally came in March 2011 when I took up the
role of GM at Shimla. It was like a homecoming.
GRENVILLE D’COSTA
JOHN PETER FERNANDES
GM RGBC at HAATHI MAHAL, GOA
GM, RGBC at ROYAL PALMS, GOA
I was born in a beautiful
hill station called Mount
Abu in Rajasthan, India. I’d
always wanted a career in
hospitality and got my first
break with ITC Hotels at their Sales and Marketing
office in Ahmedabad, Gujarat. I worked for the Hyatt
group for four years in Sales & Marketing before
moving into Hotel Operations. I was honoured to be
offered a position at Royal Goan Beach Club Haathi
Mahal as General Manager. The scope is varied, enjoy
all the contact with guests and there’s never really a
dull moment!
I was born in Mable Valley,
Uganda. My first job was
with ITC Hotels Cidade de
Goa, where I worked as an
apprentice in the food and
beverage depar tment. I then joined the Leela Beach
Goa as a Restaurant Manager, where I stayed for
two years and at another resor t for a further two
years. It was then that the Royal Goan Beach Club
star ted operations in Goa and I was selected to
work as F&B Manager at the Royal Palms for two
years. I left to continue my career and eight years
later I welcomed the oppor tunity to re-join Royal
Goan Beach Club Royal Palms as GM.
MAKING YOUR
ROYAL GOAN BEACH CLUB
EXPERIENCE EVEN BETTER
We’re constantly improving services and facilities at all of our RGBC resorts – here are a few of the most recent changes…
Beach Club - Benaulim
Ratan Haveli
2012 saw a raft of exciting changes at the resort. Every
apartment got new tables and chairs for their verandas
as well as all new kitchen utensils. The pool area was
completely refurbished and new soccer and air hockey
tables were installed in the recreation area. All garbage
is now recycled and organic waste used for manure
Over the last year, we’ve made the following major
improvements at Ratan Haveli:
• Introduced two brand new facilities – K-Spa, offering
a range of wellness services and a new bar area for
guests to gather around.
• Introduced yoga classes and morning trekking for
guests.
The swimming pool will be closed this year from 6th 20th October for a major renovation. A brand new fire
fighting system has also been installed. In 2013/14, we’ll
be changing the ambience in the lobby, renovating two
bedroom apartments, modifying the pool bar counter
and adding some additional workout equipment in the
gym.
• Created a small garden at the front of the resort.
• Set up an activity and games centre.
In 2013, we’re looking at the following changes:
• Setting up a barbecue on the restaurant terrace.
• Upgrading existing rooms.
• Developing the gardens
MonteRio
experience goa….
Haathi Mahal
Sweet Aromas, Fabulous Beaches, Perfect
Weather, And Great Early Bird Member Packages :
2012 has been a busy year in terms of improvements
and upgrades to facilities:
• Refurbished all five imperial apartments
• New bar in restaurant with band each week
• Extended bazaar area
• New Kids Area under development
• New electricity panels
• Garbage composting system installed
• Staff toilets refurbished
2012 has seen the following improvements at Haathi
Mahal:
• We have created no less than seven new Imperial
Villas
• The existing 15 Imperial Villas have all been upgraded
• Villa staircases and terraces have been given brand
new roofs
• 30 Standard hotel rooms have been upgraded and
refurbished with smart wooden flooring, new gadgets
and appliances.
• All villas have been given the latest waterproofing
treatment
• An environmentally friendly waste composting system
has been installed
On the agenda for next year are the following:
• Wi-Fi access in all rooms.
• A new generator, which can take entire unit’s load,
including air conditioners.
• A new STP plant.
• New Elevators in the last two blocks.
• New TV’s
• New balcony furniture.
• New vehicles to transport guests up and down the
resort.
• Upgraded kitchen with dishwasher.
• New linen and mattresses.
• Steam and washrooms at the spa.
studio apartment (sleeps 2)
only US$ 299/week
one-bedroom apartment (sleeps 4)
only US$ 399/week
two-bedroom apartment (sleeps 6)
only US$ 499/week
Above packages include:
Breakfast & a US$100 Spa/F&B Voucher
Karma Royal Residence owners
US$50 off the above listed rates
don’t delay!
contact odyssey today!
T : +62 (0)361 762 131
E : [email protected]
Terms and Conditions :
• Reservations must be confirmed on or before the end of
December 2012.
• This offer covers accommodation from April to September 2013.
• Monies paid against this offer are non refundable.
• Bookings confirmed are non cancellable and non re-bookable.
• All membership related fees must be paid up to date.
2012
the management
charge
The Management Charge Free Prize
Draw is back again for 2013
To enter, all you have to do is settle your
Management Charges for 2013 by Wednesday,
12th December 2012. Yes, it’s that easy!!!
And with Prizes as great as these,
don’t miss out!!!
1 Two Economy Flight Tickets
st
to Bali PLUS 7 nights
accommodation at
Karma Kandara
he Christel House Learning Centre
in Bangalore teaches both vocational
and broad based education to
children who wouldn’t otherwise have the
opportunity to develop valuable new skills
and knowledge. Karma works closely with
Christel House, Bangalore, annually donating
enough money to feed all of the school’s
800 odd children for the entire year. As of
2011, that represented a staggering 4,368,142 meals and snacks since the programme’s inception! KRG also
funds crucial amenities and issues school supplies on an ad hoc basis. One of the most valuable contributions
was a brand new library wing and hundreds of vital books and magazines for the children to enjoy.
Every summer children are invited to spend a few very special days in one of KRG’s resorts through our Camp
Royal initiative. This year saw the 10th anniversary of the programme. A large group of 10-14 year olds was
invited to the Royal Goan Beach Club at Haathi Mahal, were they got involved in a rich programme of fun
and educational activities including trips to the beach, singing, dancing competitions, games, magic shows, Goan
cooking classes and an exciting visit to Ancestral Goa (Big Foot).The children thoroughly enjoyed their stay and
were well looked after by the Haathi Mahal staff, who were sad to see them finally leave at the end of their stay.
A keen philanthropist, Spence has been an enthusiastic supporter a huge number of different causes in the
arenas of sport, environment and education. Christel House is particularly close to his heart, as Bangalore is
where Karma Royal Group had its origins.
2 7 nights accommodation
nd
at Karma Jimbaran PLUS
A US$500 Spa/F&B Voucher
3 2 FREE Bonus Weeks for 2 Adults
rd
+ 2 Children at either
AlpenClub (a Chakra Resort) OR
Rottnest Lodge (a Chakra Resort)
PLUS a US$500 Spa/F&B Voucher
RUNNER UP PRIZES (X5)
1 FREE Bonus Week at either
AlpenClub
(a Chakra Resort)
OR Rottnest Lodge (a Chakra Resort)
PLUS A US$250 Spa/F&B Voucher
The Draw will take place on Thursday, 10th January
2013, and the names of the lucky Prize Winners will
be posted on the Royal Resorts website,
www.odysseypremier.com shortly thereafter
Please note that in order to qualify for Entry into the
Draw, your payment must have been received by the
Management Charge Department by
12th December 2012. Payments received after this
date will not be eligible for participation in the Draw.
a l p e n c l u b ’s
spectacul ar
family & friends inspection visit
GRAB A WEEK FOR FREE &
BOOK 2ND WEEK FROM US$299
DON’T MISS OUT! CALL US TODAY!
TAKE ADVANTAGE OF THIS GREAT OFFER!
Bookings - Flights - Visa Assistance
T : +62 (0) 361 762 131 • Skype : ODYSSEY_Bali
E : [email protected]
Located an hour out of Munich,
Schliersee home of the AlpenClub
(A Chakra Resort) offers a truly unique
holiday experience.
TERMS & CONDITIONS : This offer is valid for
accommodation before the end of March 2013.
Reservations must be confirmed before the
end of December 2012 • Monies paid against
this offer are non-refundable • Bookings
are non cancellable and non re-bookable.
All membership fees must be paid to date
You may also visit our website
www.odysseypremier.com
to view your invoice details
(within the management charges Section)
*Please note that Bonus Week prizes are for 7 days for and
are subject to availability. None of the Prizes have a cash
equivalent, and cannot be exchanged for cash.
Should you need any help with
the making of your payment,
please contact the Management Charge Department :
E : [email protected]
T : +(62) 361 764 082
member testimonials
Royal Bali Beach Club
at Candidasa
Hi Evi,
I have tried to send this review by email so that you may
get it quicker than the postal service.
My wife and I have just returned from Bali and we stayed
at the RBBC Candidasa for a week. It is a delightful
resort and we thoroughly enjoyed ourselves there.
The accommodation is very good (we had a studio
room this time) and we can recommend it to all
members.
We love the swimming pool and spa pool and spent a
lot of time in them. Candidasa is a quiet place compared
to Kuta and that is one reason why we go there.
The restaurant food is good too and we enjoyed the
BBQ night but did not go to the other functions as we
have done them in the past.
Amazing Spring Holiday
in Karma Jimbaran
Dear Mrs. Sri,
Thank you for calling us this morning, it is always lovely
to speak to you.
We have been to the Haathi Mahal Hotel in Cavalossim
many times now, and always have a wonderful time
when we are there.
We have been to Candidasa four times now and will be
back again in the future.
The staff are a lovely bunch of people and cannot do
enough for the guests and really make you feel welcome
at all times.
We used the shuttle from the resort for shopping trips
into Candidasa a few times and it is very convenient for
the guests. We definitely recommend this resort to all
members of Royal Resorts.
I hope this is okay Evi, as I have written it a few times
already and this is the final draft.
Yours sincerely,
Robert Kevin & Rhonda Ann Allen
Australian Royalty Gold Points Club Members
Member Since 2008
RBBC at Candidasa,
wonderful team, who make it so easy and trouble free
to arrange. Pleas accept our thanks for your work on
our behalf, and that of your colleagues. I will send some
more pictures after my next trip.
It is right in the centre of the little town, and so
convenient for shopping and access to all services
locally. Cavalossim is a small town, and the people are
so friendly. They always remember us from year to year,
and make us so welcome.
The Haathi has been undergoing some upgrades in
recent years, and we have enjoyed the welcome they
always give us.
When we heard from Royal that our holiday was
upgrade to Karma Jimbaran, we were very happy,
located on Jimbaran beach, in the morning we can saw
a lot of people surfing, seeing people dressed Balinese
offerings “sesajen” provide on the beach, in the evening
we took enjoying dinner with a menu seafood on the
beach, that’s the beauty of the world that I feel. After
tired walking around, we go back to the Resort Karma
Jimbaran is so green, comfortable, large & clean. Make
gone was our fatigue.
Karma Jimbaran Villa
Employee of the front desk, security, janitors are very
friendly, it is still remains the nature of the people of
Indonesia in Bali.
Uluwatu
Only Bali which we think is very suit to our holiday, all
available and food is also very familiar with our taste,
because we are people of Indonesia as well. There were
Bu Okki Chicken, Mak Jo, Warung Kampung, there also
have Bebek Kremes in the Kuta area, and one time we
tried at the Karma lounge, it was very delicious.
Nusa Dua Beach
Just a day playing on the beach, we immediately got
tanned, but we were happy. The youngest sister Shabina
bravely have played Rafting in Klungkung, Banana Boat,
the most shocking she also played Parasailing. Amazing.
Rafting di Klungkung
That was a little story of our holiday in Karma Jimbaran
& Bali as well.
Regards,
Shafira - Daughter of Mr. Drajat Setiadi
Indonesian RBBC Members
Member since 2001
Karma Jimbaran
I am attaching some pictures for you to see how
wonderful it is there.There is ne of my husband and I on
the boat trip, one of me on the beach, one of a shack on
the beach, and one of the buildings opposite the Haathi.
I will see if I can locate more of the Haathi for you.
I must also tell you that our holidays in Goa would
not be as pleasurable if it were not for you and your
Kind regards,
Rodney James Fuller & Stella Fuller
British Royalty Gold Points Club Members
Members since 2006
The whole experience was wonderful
Hi Widya,
First of all, please let me say how a wonderful
person you are and this is the opinion of my wife
and daughter also.
Thank you for doing a wonderful job with my
arrangements. Everything went so smoothly and
I was particularly pleased with the choice of
Singapore Airlines. Thank you also for organising the
4 day meal package. It went well and everyone knew
of it because of your e-mail you promptly sent. The
whole experience was wonderful.
The people at the resort were no exception.
Everyone so polite and friendly. The friendliness in
everything they do is unbelievable. I cannot fault
anyone of them. The people at the reception, the
restaurant, the room boys and the laundry people
all astonished me. Having said that, there were
some who excelled and were really outstanding.
Namely, Suartini (definitely the best) Gede, Sudana,
Arini, Molly (hope I got this one right) Dewa,
Ariana, Parmadi, Nova, Muderata, Mastra, Mudita.
There were others but their names elude me.
But no one can top the star of the moment
“WIDYA”. Please give my regards to Rian who also
was a friendly and helpful person-he was good.
Thank you again Widya and good luck.
Sheik Sheer Kamral Farouk Husein
British Royalty Gold Points Club Member
Member Since 2003
RBBC at Candidasa
member testimonials
Hi Pia,
From the time we were greeted at Koh Samui airport
we were treated to the most fantastic time at Karma
Samui!
As soon as we stepped into the pick up vehicle at the
airport we were presented with cold towels and cold
bottled water for our trip to Karma. Little did we know
we were only 3-5 mins away!! Our check in on arrival
at Karma was easy (and quick). We were taken to our
villa by buggy, our luggage followed not long after. As
we walked into our villa, we couldn’t believe it. It was
perfect! We were all like little kids, checking everything
out and the only words spoken for quite a while were
“Wow, this is amazing!! This is ours??”
As it was Scott’s birthday the day we arrived, we
decided we the 7 course Fine Dining menu was the
way to celebrate (we happened to be in Samui for the
Fine Dining Festival 2012, Rockpool being one of the
resorts participating). Reception organised the booking
with ease sending a buggy to take us down to the
restaurant. Wow..the restaurant setting was awesome,
jutting out over the rocky beach, gently waves lapping
the beach and a cool breeze. I have to say the setting
was awesome but the culinary delight (food)… was
exceptional, the best we have ever had the pleasure of
putting to our lips! At the end of our feast the buggy
motored us home. Waiting at our villa door some of
the restaurant staff were waiting with some cake &
candles singing Happy Birthday! It made the night very
special for us all. This was just the beginning of our stay!
All staff were fantastic, never intruding, never rude and
always willing to help.The culinary delight was incredible
our whole stay.
The place is just magical. Oh.. what an awesome,
fantastic experience. In case you haven’t picked up we
have a new word since Karma…AWESOME!
Life is short,so, live life well,
forgive quickly, love truly, laugh
Through the days we would laze around our private
pool, head to the main infinity pool and beach, past the
‘little’ pool and back to try all the different exotic Karma
cocktails. The hardest part of our day was which pool
did we want to laze around & was it time for beach/pool
& cocktail?! 2nd hardest was leaving the pool & cocktails
to get ready for Fisherman village or Chaweng!
We did venture out occasionally. Reception organised
motorbikes for us, dropped off & picked up from reception
(very reasonably priced too!) but we couldn’t wait to
get back to our little villa (it wasn’t little, it was HUGE!).
I guess the only downside to it all is we
became too accustomed to the ‘Royal’
treatment! So we just book into Karma
Kandara in June!
Definitely are part of the Royal family!
Treated like royalty!!
Life is short, so, live life well, forgive quickly, love truly,
laughuncontrollably, and never regret anything that
made you smile..
Take Care,
Scott Terlich and Gail Mitchell
Australian Royal Bali Beach Club Members
Members since 2011
Karma Samui,
Hi Brian,
Hi Ms Widya,
Thankyou we all had a wonderful time at Royal Bali
Beach Club Sanur.
We truly appreciate your service and input when it
comes to Royal properties and travel.
Firstly we felt very privelidged to be one of the first
guests staying in this new resort, trying out the menu for
all meals and of course drinks (cocktails) and also being
the first family in the pool.
Our 10 days at Royal reef on Gili Meno and then 2
nights at Karma Kandara were OUTSTANDING!!
We are NOW looking forward to our Week at Karma
Jimbaran in December and then our month in India next
February.
We found the units to be very well presented, clean,
modern, spacious and everything we needed was
accomodated.
We will be trying to get back in to Karma Jimbaran again
next Nov or Dec and then start planning another trip
for 2014, maybe to Europe or Africa.
The staff at this resort were absolutely efficient,
wonderful, caring, friendly, well mannered and always
happy going out of their way to make our stay the most
memorable we have had in Bali so far.
The RCI exchange weeks sound interesting.
Concern for our daughter Tenae when she was unwell
was from all staff this i found a very personal touch (not
usually found in most hotel/resort’s)
will get just that.
their concern and reaction to her feeling better
and coming out of our room nearly 24hrs later was
overwhelming for her, she felt very touched as were
You have some lovely staff; look after them it is your
staff that make people feel comfortable and want to
come back!!!!!
we all by your staff ’s genuine happiness to seeing her
feeling 100% again.
Putu (i am sorry for any mispelling) he was fabulous not
only was he extremely friendly and always happy he was
a wealth of knowledge and we all loved talking to him
and learning more about Bali, he is fantastic he makes
the best cocktails!!!!!! and i hope he is recognised as one
of your best staff member by management.
We look forward to visiting Bali again next year and we
are looking forward to visiting this resort again to see
the changes and hopefully see some familiar faces.
The best part of this resort was its size, it was not noisy
the odd car horn out front when in the pool, but i was
glad that we were all able to sleep in peace and quiet,
undisturbed this was what we were looking for to be
able to relax... and this was made possible staying here.
I have told many travellers and friends about our
holiday; have shown pictures and advised all to stay as
i feel that most of our friends are looking for rest and
relaxation and we feel that this resort is one where they
Good luck with the rest of the changes/improvements
and we all look forward to seeing them next year!
Is there some way to find out what weeks are available
where?
But then, the Royal portfolio certainly does have many
places to see in and of itself!!
Again, thank you so very much for your kind support
and please do not hesitate to let us know how we might
help you!
Our very kindest regards,
Bill & Marcia
Bali, Indonesia
Members Since 2000
Kind regards
Stewart Leslie & Diana Helen Herbert
Australian Royal Bali Beach Club Members
Members since 2011
RBBC at Sanur
p.s. Stewart and Tenae also want to say the choc
milkshakes are the best!!! :)
Submit your Royal Holiday
Experience with us on Trip Advisor
Send your Odyssey servicing office a copy, and get free
entry into our monthly prize draws! It could be a gallery
of photos, a short piece of writing or even a video! Prizes
include Karma Spa Vouchers, Dinner Vouchers, Bonus Weeks
and credits for $$$ to use against bookings with Odyssey.
At Royal Resorts, we aim to achieve the
highest standards of customer service. But for
us to be able to do this effectively, we need
to hear from you. It is your feedback that
drives change and improvement, ensuring that
your holiday experience is always optimal. To
make things simpler, we have created a simple
Odyssey Customer Feedback form that can be
completed within about five minutes. We'd be
really grateful to hear from you.
http://royalresorts.com.au/royal_
reporter/2011/09/tell-us-what-you-think.php
Or Contact your Odyssey Servicing Office :
[email protected]
Our hospitality experts answer your questions…
this month, how to access some of our other resorts and
the difference between home and destination resorts...
resort news &
new developments 2012-2013
New happenings, new faces, top performers, great food and entertainment at all our resorts…
Q : How do I go about booking my holiday at Alpen
Club in Germany or Rottnest Lodge inAustralia?
A : Your rights to access these resorts against
entitlement will vary depending upon your Club
of ownership. Please check with your Odyssey
servicing office for details. All members however
are entitled to make bookings at these resorts
against the great value promotions that we
offer all members at regular intervals. Simply
contact your Odyssey servicing office (by either
telephone, Skype, e-mail or fax) with details as to
where, when and how many people are wishing
to travel (please include details of how many
adults as well as how many children, with their
ages). Where possible, it is always recommended
you provide a few dates of interest in order to
maximise our ability to find suitable space.
Q : How do I go about booking my holiday at
the Karma Resorts in Bali & Koh Samui?
A : One of the great advantages of being a member
of Royal Resorts is the ability to access an everincreasing portfolio of resorts of the highest
standards in the most sublime locations. Though
Karma Resorts represents a unique sector of
the group and are different to our Royal Resorts
properties, Karma destinations are available to
all Royal Resorts members, in the form of special
promotional offers from time to time as well as
direct booking. Watch out for our special email
promos, or to book your Karma vacation, simply
contact your Odyssey servicing office with your
reservation requirements.
Q : What is the difference between Odyssey
Club Resorts and Odyssey External Exchange
Resorts?
A : Club Resorts represent club inventory within
the Karma Royal Group. External Exchange
Resorts are those external resorts now available
to members through our new service platform
called “Odyssey”. Please contact your Odyssey
servicing office for a detailed explanation as to
the level of access to which you are entitled
against your current membership.
MONTERIO
FRIDAY JAZZ NIGHTS REVIVAL
WITH JAZZ JUNCTION
Back by popular demand! we have resumed our live
jazz sessions every Friday night with in the incredibly
talented Jazz Junction and guests from all over the world.
This is high quality improvised music by some of the best
jazz musicians in India and their talented international
friends, who come from around the world to play with
the band.
HAATHI MAHAL
ALL YOU CAN EAT & DRINK JAZZ BRUNCHES
Starting the first Sunday in November until mid March
2012, we’ll be hosting a Sunday Brunch with live jazz.
This will comprise of a stunning display of regional and
international food at a fixed price, which will include
unlimited beverages including beers, wines and spirits.
Eat and drink as much as you like at an all inclusive price
of Rs.1500 or GBP 20 per head, with a 20% discount for
Royal members!
ENGLISH PUBLICAN COUPLE
AT THE JAMAICA INN
We have recruited an experienced English couple to
run Jamaica Inn over the coming season. Christopher
& Isabella have many years experience as successful
publicans and we are confident they can add a touch
of traditional British hospitality and vitality to our lovely
pub at Haathi. They are due to arrive in mid October
and will stay until March. We very much hope you will
feel inclined to support the pub with the many fresh
ideas they will bring.
We will continue with out Rajasthani gourmet special
nights up at the garden terrace adjacent to the Lobby
Bar along with traditional folk dancers and puppet
shows.
Q : How do I cancel a reservation for which a
confirmation letter has been issued?
A : To cancel a reservation for which a confirmation
letter has been issued you must contact your
Odyssey servicing office as soon as you have
realized your vacation plans have changed.
Leaving your cancellation request until the last
minute can result in loss of accommodation at
the resorts for other members. As cancellation
policies can vary dependent on your Club
membership and the property into which your
reservation has been confirmed please confirm
the same with your Odyssey servicing office
Q : What is the difference between Bonus Week
& Rental Reservations?
A : Bonus Weeks are surplus Club inventory
within Odyssey Club & Odyssey Destination
properties made available to members at special
discounted member rates. They range in price
up to US$499 per week and with thousands
of weeks available throughout the world they
represent exceptional value to members.
Rental inventory is non-Club inventory made
available to members as a result of Odyssey
having sourced space through Travel Agents
and third party agreements. The price of
rental accommodation & level of discount will
vary and is dependent on what is available at
the time a request is received. Whilst possibly
not representing the same level of savings as
Bonus Weeks the ability to book discounted
accommodation in non-Club affiliated inventory
is without doubt a great membership related
benefit.
MIDWEEK MEXICAN &
MEDLEYS WITH SINGER NELLIE PEREIRA
On Wednesday evenings we are proud to announce
an evening with Nellie Pereira, a female vocalist with a
wonderfully powerful voice singing both jazz and blues
numbers. You can enjoy listening to this awesome music
within the surrounds of Poco Loco, which has also been
upgraded to enhance the experience and features an
exciting new Mexican menu.
NEW KIDS CLUB AT ROYAL
Coming soon – we’re improving services for some of
our most important guests. The ones that really know
how to enjoy themselves. That’s right, we mean the
kids! Over the coming months, we’ll be establishing
3 Monkeys Kids Clubs at all our resorts, a brand that
brings with it an amazing array of fun and educational
activities for young people. Watch out for our full feature
in the next edition of Royal Reporter.
ROYAL PALMS
Live music and Karaoke twice weekly in La Trattoria
APARTMENT UPGRADES
Over 50 apartments at Royal Palms have been
refurbished to a high standard and we intend to
continue with the improvements to the resort next year.
They all feature new furniture, and satellite TV.
BEACH CLUB NIGHTS
Every evening, enjoy a different form of entertainment
by the pool, while sampling are extensive new Chinese
and Italian menus.
GARDENS
The gardens have been re-landscaped with an array of
new flora to enjoy..
ROYAL BALE EXPERIENCE @
RBBC CANDIDASA
Combine an immersive cultural and culinary experience
with spa pampering – all in the same day! Start with a
journey to the idyllic local markets to buy your exotic
ingredients. Then learn how to prepare and cook them
in a traditional outdoor Balinese kitchen amid beautiful
rice fields. Enjoy an inspiring class in which you’ll learn
to prepare a number of classical Balinese dishes.
Once you’ve prepared the meal, head to the spa for
a thoroughly relaxing treatment with one of our highly
trained practitioners, overlooking the Indian Ocean.
get social with royal…online!
Looking for an instant way to stay in touch with the Karma Royal team? Want to share your holiday
experience with other Royal members? We’ve been moving with the times and we hope you will too,
by taking advantage of our Social Media pages as a means of getting in contact with us and as a platform
for sharing words, pictures and even video. Head over to our Facebook fan page and Twitter feed for up
to the minute information on competitions, prize draws and special offers!
facebook : facebook.com/royal.resorts.asia
| twitter : @royalresortsgrp