Q4 2015 Newsletter - Wescom Resources Group

WRG Newsletter
Q4 2015
Presidents Message
Dear Valued Clients
Welcome New Clients
MemberEdge Online Banking 3.X
ALPS FCU
Sitka, AK
$64 Million -- 3,174 members
In recent weeks, you might have seen the article spotlighting a
former CEO of Barclays who predicts that banks are about to have
a painful “Uber moment”, in which our industry will be disrupted by
major Fintech innovations. While this is a very real threat to all of us,
to add some context - it has been stated that for every 100 startups,
only one will realize success.
Austin Telco FCU
Austin, TX
$1.33 Billion -- 77,392 members
SELCO Community CU
Eugene, OR
$1.27 Billion -- 118,719 members
MemberEdge Mobile Banking 3.X
Austin Telco FCU
Austin, TX
$1.33 Billion -- 77,392 members
Grow FCU
Tampa, FL
$2.12 Billion -- 189,140 members
Unitri Service Bureau
Members Trust of the SW
Houston, TX
$97 Million -- 6,472 members
Welcome to our Q4 2015 newsletter. In a flash, the past 12 months
will simply become history, while our focus is always on the future.
Your collective comments and actions tell us WRG continues to
deliver superior products specific to our credit union needs, and our
team continues to make strides in crossing the chasm from being
“responsive” to “predictive”.
The future is ours to make. Clearly, none of us can afford to throw
huge investment dollars at every 1% chance of getting it right.
However, we do well to heed some advice offered by the exBarclays head, which is to see electronic channels for their rightful
place in your strategy … In the words of the article, “There shouldn’t
be a technology strategy. There should only be a strategy with
technology at its core. That’s a huge difference.”(italics added)
At WRG, we agree whole-heartedly. We believe it's safe to say,
within the credit union movement we all have a common strategy –
member growth, member engagement, and member market
share. And our strategy will be accomplished by serving them via
convenient delivery channels, being easy to do business with, and
being fast and responsive. This is the WRG framework for which our
products are designed - bring together your priorities, the market
drivers, and our members’ response.
Let’s make 2016 a collective success for our credit unions and our
members.
Sincerely,
Unitri DR Services
Riverfront FCU
Reading, PA
$170 Million -- 21,591 members
In This Edition:
Product Spotlight
Page 2
Welcome New Team Members
Page 3
Upcoming Events
Page 4
Tim Dolan
President, WRG
Visit us at wescomresources.com
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Product Spotlight: MemberEdge Online Banking 3.1
Those of you who attended the client conference in June saw a
sneak peak of the 3.1 version of MemberEdge Online Banking.
At that time, it was still under development and had not been
rolled out to Wescom. In the subsequent months, we have
been busy finalizing development and getting it out to the
Wescom members. It has been live for Wescom members now
for a few months and we are thrilled with the response. We are
now able to offer our clients this newest version - a new
foundation optimizing user experience and allowing for greater
enhancements in the future.
Some of the key benefits include:
• Responsive Design – Allowing for content to adjust, resize and move based on screen size.
Compared to our previous fixed website, these new pages will allow users on any device an
experience built for their screen size. Phone, tablet and pc users can all access the same
functionality, but in a manner that fits their display. For example, while full menus are available
on the top navigation bar for large screens, for smaller screens the system utilizes a dropdown
(hamburger) menu for easier navigation.
• Redesigned Home Page – A new home page allows the member to access the majority of
what they need in one location. They are able to check balances, perform a quick transfer,
send a bill payment, and see pending transactions, scheduled transactions and alerts –about
90% of what they would need to do!
• Marketing Banners – Marketing banners are now prominently placed on the home page with
the ability to scroll/page through multiple banners.
•Unified Platform and Codebase – We will be moving
all clients to this new version which will allow us to focus
on one version. This will help tremendously with
upgrades for clients and our internal enhancement
process.
on Twitter
at and
Twitter.com/WRGtweets
• Wescom CU Follow
as Beta us
– New
features
enhancements will be primarily implemented in this
new 3.1 version. And with nearly 100,000 Wescom users
on the system, we will be using them as a final quality check prior to making any new release or
functionality available for WRG clients. This will allow us to address any issues prior to making in
generally available to our clients.
We know you and your members will love this newest version of MemberEdge. Please contact
us if you would like a demo or more information.
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Welcome to our new WRG Team Members
We recently have welcomed several new team members to the WRG family. We’re excited they
have joined our team and value what they have brought to our organization.
• Lauren Jestes - Technical Content Developer
• Todd Lloyd - Implementation System Administrator
• Theresa Chau - Project Lead 1
• Sonja Cadrecha - Quality Assurance Analyst 1
Lauren Jestes
Technical Content
Developer
Theresa Chau
Project Lead 1
Follow us on Twitter at Twitter.com/WRGtweets
Todd Lloyd
Implementation System
Administrator
For more information contact us at [email protected]
Sonja Cadrecha
Quality Assurance
Analyst 1
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Upcoming Events
Join us on May 23 - 25, 2016 for our annual Client Educational Conference held this year in
beautiful Newport Beach, CA.
You will be treated to two days of timely content, education and networking that you simply won't
want to miss!
Highlights:
• Updates on all of the products and services you use from WRG, delivered by the managers of
those departments, including recent improvements, current initiatives, and future changes and
enhancements
• A follow-up engagement from John Lass, credit union consultant, on the topic of disruption in the
Financial Services industry
• Fantastic networking opportunities including an evening reception, a harbor cruise on one of the
largest private yachts in Southern California and plenty of other discussions over meals and breaks
• Our emcee and featured speaker is Andy Janning - President and founder of NO NET Solutions,
and a financial services veteran with over 25 years of management and executive leadership
experience
• Enjoy sessions throughout the day featuring speakers from WRG, our vendors/partners and others
in the Credit Union community
For more information or to register for our client conference, click HERE.
Upcoming Conferences
Follow us on Twitter at Twitter.com/WRGtweets
SMUG/South Central User Group
March 7th-9th
New Orleans, LA
SymEast
April 18th-20th
Columbus, OH
For more information contact us at [email protected]
Sym West User Group
May 11th-13th
Eugene, OR
Corelation Client Conference
June 7th-9th
San Diego, CA
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