Virtual Office Menus Walkthrough

Transcription

Virtual Office Menus
Walkthrough
1
Quick Start Guide
1.
Login to Virtual Office
2.
Virtual Office Menus – My Commission, My Global Support Centre, My
Tools, My Activity and Performance, My Profile, My Transactions, My
QVI Club, My In-Voice Account, My Online Security
2
Virtual Office for Independent Representatives
1 QNET HOME PAGE (https://www.qnet.net)
-
Click Login to access the
Virtual Office
-
Enter your IR ID No and
Password then click
Login
NOTE:
Upon successful login, VO
popups will appear for
applicable countries and the
dashboard will load.
3
2 VIRTUAL OFFICE MENUS*
To access below menus, click
-
/
My Commission
My Global Support Centres
My Tools
My Activity and Performances
My Profile
My Q Account
My Transactions
My QVI Club
My In-Voice Account
My Online Security
My Rank Advance Monitoring
* May refer to VO Menus detailed walkthrough
4
3 MY COMMISSIONS
The following items are shown in
the MY COMMISSIONS:
-
eVoucher Summary
By IR Ship
By TC
Incentives/Bonuses
5
3.1 eVOUCHER SUMMARY
-
Click eVoucher Summary
under My Commissions
-
My Commission Summary
page will load
-
Select Commission Week
and Year and click Go
-
The eVoucher Summary
and eVoucher Redemption
History will be displayed
-
To view the eVoucher Pin,
enter Q Account PIN Code
and click Validate
6
3.2 COMMISSION BY IRSHIP
-
Click By IR ship under My
Commissions
-
My Commission by IR ship
page will load
-
Select TC and click
Continue
-
Select Year
-
Displays the Summary
Compensation for selected
TC
-
Or click Statement (Year to
Date) button to view all
7
3.3 COMMISSION BY TC
-
Click By TC under My
Commissions
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My Commission by TC
page will load
-
Select TC and click
Continue
-
Select Year
-
Displays the Summary
Compensation for selected
TC
-
Or click Statement (Year to
Date) button to view all
8
3.4 BONUSES
-
Click Bonuses under My
Commissions
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Bonus page will load
-
Select Week and Year
-
Select Bonus Type and click Go
-
Bonus details for selected week
and type will be displayed
9
4 MY GLOBAL SUPPORT CENTRES
The following items are shown in the
MY GLOBAL SUPPORT CENTRES:
-
Customer Request Form
Validate Q Account
10
5 MY TOOLS
MY TOOLS:
-
eCard Checker
Extend eCard
Extend eVoucher
Manage Tracking Centres (TC)
Manage Business Volume (BV)
11
5.1 eCARD CHECKER
-
Click eCard Checker under My
Tools
-
eCard Checker page will load
-
Enter eCard Numbers
-
Click Search to view the eCard
details – Original Value,
Remaining Value, Status,
Expiry Date
-
Click Cancel to clear the fields
-
Click Close to close the window
12
5.2 EXTEND eCARD
(By eCard Itself)
-
Click Extend eCard under My
Tools
-
Select By eCard Itself
-
Enter expired eCard Number and
eCard PIN and click Validate
-
Click Go to extend
-
An eCard List containing eCard
details will appear at the bottom of
the page and click Submit
-
A confirmation pop-up will appear.
Click OK to proceed
NOTE:
Can extend a maximum of 10 eCards
at a time
13
5.3 EXTEND eVOUCHER
-
Click Extend eVoucher under My
Tools
-
Enter expired eVoucher Number
and click Extend eVoucher button
-
eVoucher List containing details
and result of extension will be
displayed
-
If Result is VALID, enter eCard No.
and PIN, click Validate. If Result is
FAIL, re-enter correct eVoucher
No.
-
eCard details will appear and click
Submit
-
Click Show Receipt to open the
eVoucher Extension
Confirmation
14
5.4 MANAGE TRACKING CENTRE (TC)
-
Click Manage Tracking Centre
under My Tools
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Placement Management display
the number of TCs in Bank
-
Enter IR ID No. and click Verify IR
ID No button to place a TC
-
Once the IR ID has been validated,
the TC, Preferred Placement and
Continue buttons become
activated
-
Select TC No. from the dropdown
list and tick the Preferred
Placement (left or right) and click
Continue
NOTE:
After the successful placement, one
TC will be deducted from the bank
15
5.5 MANAGE BUSINESS VOLUME (BV)
-
Click Manage Business Volume
under My Tools
-
BV Allocation page will be
displayed showing Current BV
on TC and available BV in bank
-
Select (+) to Add or (-) to Deduct
BV from TC
-
Click Continue
NOTE:
Need to zero out the BV to Distribute
before the Continue button is
activated
16
6 MY ACTIVITY AND PERFORMANCE
The following items are shown in the My
Activity and Performance:
-
-
My Genealogy Reports
• BV Genealogy by date
• BV Genealogy
• BV Transaction
• Visual Genealogy
• Search Downlines
• Referral Summary
Commission Earned Report
BV Product Distribution
Advance Rank monitoring
My RSP Reports
• RSP Weekly Summary
• RSP Compressed Genealogy
• RSP Full Genealogy
17
6.1 GENEALOGY REPORT
– BY DATE
-
Click By Date link under My
Activity and Performance
-
Select a TC and click Continue
-
New window will display the IR’s
downlines and its TCs as of the
current date
18
– BV GENEALOGY
-
Click BV Genealogy link under My
-
-
Select Week ,Year and type of
report to view the records
-
New window will display the
summary and total BVs of IR’s
Left and Right downlines
19
– BV TRANSACTION
-
Click BV Transactions link under My
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Displays the detailed transactions of
an IR and corresponding BVs earned
20
– VISUAL GENEALOGY
-
Click Visual Genealogy link under My
-
-
Display IR’s downline in a multi-level
tree view
-
Click the IR ID to view the next level
downlines
21
– SEARCH DOWNLINES
-
Click Search Downlines link under
My Activity and Performance
-
Enter Downline Name and click
Search
-
Tick the Genealogy Type viewing
option
-
Displays the Downline’s details
22
– REFERRAL SUMMARY
-
Click Referral Summary link under
-
List down all the direct referrals
-
Click on IR ID No.
-
Displays Referral Contact
Information of downline
23
6.7 COMMISSION EARNED
REPORT
-
Click Referral Summary link under
-
Select Year and Week Range
-
Select Design Type (Line or Bar)
-
Click Submit
-
Displays graphical presentation of
commission earned for the selected
date range
24
7 MY PROFILE
MY PROFILE:
-
-
Personal Info
Profile Update
• Profile Update
• Update Email and Address
• Change Password
Know Your Customer
• KYC Video
My QNET Life Site
25
7.1 PERSONAL INFO
-
Click Personal Info link under My
Profile
-
Shows personal information of IR
including IR ID No, Rank, Status,
Address, Referrer, Renewal Date
and KYC Status
26
7.2 PROFILE UPDATE
-
Click Profile Update link under
My Profile
-
Update the necessary information
• Date of Birth
• Gender
• Home Phone No
• Preferred Language
• Marital Status
• Spouse Name
• Spouse Date of Birth
-
Click Update to save the
changes
-
Click Reset to undo the changes
27
7.3 UPDATE EMAIL AND ADDRESS
-
Click Update Email and
Address link under My Profile
-
Enter Q Account PIN Code and
click Validate
-
Once PIN Code is validated,
update necessary information
• Beneficiary Name
• Relationship to Beneficiary
• Nationality
• Email Address
• Residential Address
-
changes
-
Click Reset to undo the changes
-
Click Back to Main to go to My
Dashboard
28
7.4 CHANGE PASSWORD
-
Click Change Password link
under My Profile
-
Enter Old Password
-
Enter and confirm New
Password
-
changes
-
Click Cancel to clear the entries
29
7.5 KNOW YOUR CUSTOMER
-
Click Know Your Customer under
My Profile
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Loads SLA and Know Your
Customer Form
-
Enter email address and contact
number for the request
-
Type-in the message / request in
the Notes box and click Submit.
An email notification will be sent
to IR after submitting the form.
-
Click Choose to select a file then
click Upload
NOTE:
Upon selecting a new language, the
SLA and CRF pages will reload to
reflect the language selected
30
8 MY TRANSACTIONS
MY TRANSACTIONS:
-
Order and Payment History
View Transaction History
Product Shipment
Pay Installment Balance
Pay Annual IRship Fee
Product Migration
View AutoShip Order
31
8.1 ORDER AND PAYMENT
HISTORY
-
Click Order and Payment History
under My Transactions
-
Select Month and Year
-
Click Go
-
Order details are displayed
-
Click on the Order No. to show the
payment details
-
Click the Receipt No to load the
Purchase Confirmation
32
8.2 PAY INSTALLMENT
BALANCE
-
Click Pay Installment Balance
under My Transactions
-
Loads Balance Payment page in
eStore
-
Select Order No and Amount to
Pay
-
Click Continue
-
Confirm order by clicking Continue
-
Allocate TC and BV
-
Choose Payment Option – eCard
or Credit Card
33
8.3 VIEW AUTOSHIP
ORDER
-
Click View AutoShip Order under
My Transactions
-
Shows the details of AutoShip
transactions – Order No, Receipt
No and Date
34
9 MY QVI CLUB
MY QVI CLUB:
-
QVI eCertificates
Q-breaks eCertificates
QVI Kit Delivery History
35
9.1 QVI eCertificate
-
Click on Package Name to display
the eCertificate of Purchase of
QVI products
36
9.2 Q-breaks eCertificate
-
QVI products
37
9.3 QVI KIT DELIVERY
HISTORY
-
QVI products
38
10 MY IN-VOICE ACCOUNT
MY IN-VOICE ACCOUNT:
-
Account List
Call Rates
Tech. Support (English)
Tech. Support (Bahasa)
39
10.1
MY IN-VOICE ACCOUNT
-
Select the Account Number to
manage
-
Click Select Account button to
proceed
-
In-Voice Account Manager page
will load displaying account
information and In-Voice tools and
menus
40
10.2 MY IN-VOICE
CALL RATES
-
Click Call Rates link under My InVoice Account
-
Select Service, Account Type,
Origin (From) and Destination (To)
of the call
-
Click the Calculate button to view
the call rate for selected service
41
10.3 MY IN-VOICE TECH
SUPPORT (ENGLISH / BAHASA)
-
Select the Account Number to
manage
-
Click Select Account button to
proceed
-
In-Voice Enquiry Form page will
load displaying Enquiry Type,
Personal Information, Reported
Problem and other fields
-
Fill out the Enquiry Form and click
Submit
42
11.1 SUBSCRIBE 2FA
-
Click on Subscribe 2FA link
-
Tick Software Token – USD20 +
USD20 annual subscription fee
and click Continue
-
Select Payment Option – eCard,
Credit Card or Quest Account
43
11.2 2FA SOFTWARE TOKEN
USER GUIDE
-
Click on 2FA Software Token User
Guide link
-
Displays the Software Token User
Guide in PDF format
44
Need Help?
QNET Global Support Centre (GSC)
[email protected]
+603 7949 8288
45

Virtual Office Menus Walkthrough

Transcription

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