Air France-KLM, a leader in Northern Europe

Air France-KLM,
a leader in Northern Europe
April 2015
Stockholm
©Henrik Trygg/mediabank.visitstockholm.com
1
Trondheim KL 3
Ålesund KL 2
Oslo
AF 3 / KL 6
Bergen KL 5
Stavanger
AF 2 / KL 5
Kristiansand KL 3
Sandefjord
KL 2
Aalborg KL 3
Billund AF 1 / KL 5
Stockholm
AF 3 / KL 5
Linköping KL 3
Gothenburg2 AF 2 / KL 5
Copenhagen1
AF 5 / KL 6
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Copenhagen: + New York (JFK): 5 to 7 weekly flights
from June to September 2015 (Delta Air Lines)
2
Gothenburg: + Lyon: 2 weekly flights (Hop! Air France)
3
Stockholm: + New York (JFK): 4 to 5 weekly flights
from June to September 2015 (Delta Air Lines)
Air France et KLM Royal Dutch Airlines
KLM
AY=Finnair
Helsinki
AY 5 / KL 3
Air France and KLM Royal Dutch Airlines currently serve 14 destinations in four Northern European
countries – Denmark, Finland, Norway and Sweden.
For the 2015 summer season, close to 550 weekly flights will link the region to the rest of the world
via two hubs, Paris-Charles de Gaulle and Amsterdam-Schiphol.
Beyond its tourist attraction, Northern Europe is home to many small and medium-sized businesses,
particularly in the high-technology sector, as well as many oil and gas installations. Adapted flight
frequencies, a combinable fare offer allowing passengers to combine trips on both airlines, along with
standardized products and services are the Group’s key assets in Scandinavia.
For professionals in these sectors, Air France and KLM Royal Dutch Airlines have developed an onboard service in their Business cabins that offers more space and a quieter, more comfortable journey.
Loyalty programs are adapted to specific customer professional activities, such as Flying Blue
Petroleum, serving oil and gas industry professionals and widely adopted in Norway.
Another program, BlueBiz, offers specific advantages to small and medium-sized enterprises (SMEs),
particularly in Denmark.
Air France and KLM Royal Dutch Airlines in Northern Europe: close
to 550 weekly flights to 14 destinations
From their hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol airports, Air France and
KLM Royal Dutch Airlines offer close to 550 weekly flights to 14 destinations in Northern Europe:
Alesund, Aalborg, Billund, Bergen, Copenhagen, Gothenburg, Helsinki, Kristiansand, Linkoping, Oslo,
Sandefjord, Stavanger, Stockholm and Trondheim.
From Paris-Charles de Gaulle and Lyon, Air France serves Denmark, Finland, Norway and Sweden with
157 weekly flights, including code-shared flights with Finnair, to Helsinki. KLM Royal Dutch Airlines
offers a wide choice of travel times to Northern Europe as the company operates 392 flights per week
to 14 destinations. Under the joint-venture agreement with Delta, from June to September 2015,
the American company will operate a total of 12 direct flights weekly from New York to Copenhagen
and Stockholm.
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3 questions for Ryanne Van der Eijk,
Managing Director of Air France-KLM Northern Europe
What innovations will Air France-KLM passengers travelling on
the medium-haul network benefit from?
The main innovation for our customers is the introduction of the new Air France medium-haul cabins
on the A319 fleet in 2015 and on the A320 in 2016, a thoroughly redesigned medium-haul offer, in line
with the long-haul range upgrade. The cabin is comfortable and elegant with its new, meticulouslyfinished leather seats and bright interior atmosphere that adapts to the various stages of the flight. In
terms of catering, Air France delights its customers with a more generous gourmet fair: a hot meal is
provided on flights of more than two hours in both Business and Economy class cabins. This offer thus
directly affects our customers, here in Northern Europe, whether they are travelling on the mediumhaul network, or they are coming to the Paris - Charles de Gaulle hub for a long-haul connection.
KLM Royal Dutch Airlines reinforces the Air France offer, with perfect complementarity, in particular
by serving 14 cities daily.
How are you making Air France-KLM the preferred airline for
customers in Scandinavia?
The strength of the Air France-KLM group is its comprehensive and complementary offer. With
Hop! Air France, which now serves Lyon twice a week, our customers whether travelling on business, for
leisure, or for connecting flights at our hubs, take advantage of the best of our products and services.
Digital innovations to facilitate their procedures before the trip and at the airport, generous loyalty
program, particularly for our 14,000-strong Flying Blue Petroleum clients in Northern Europe, and
now a new seat and a new cabin with Air France! Our clients benefit from the investments that the
Group has made in recent years. 700 million euros have been invested on the long-haul network. The
new seats in the KLM Royal Dutch Airlines’ World Business Class, which is already available on the
Boeing 747, are now being fitted on the Boeing 777 aircraft. The new Economy, Premium Economy,
Business class cabins and Air France’s La Première have gradually been appointed since June 2014.
Northern Europe is characterized by a large number of SMEs as well
as oil and gas plants. What travel solutions do you offer them?
The Group created the Flying Blue Petroleum program, specifically designed for professionals of the
oil and gas industries, which has close to 13,800 members in Northern Europe, including 11,000 in
Norway. It offers benefits and exclusive services to members, such as priority check-in and baggage
claim. The Group also offers the BlueBiz program for small and medium businesses, which optimizes
travel budgets with Blue Credits that are redeemable for award tickets. With every flight, the company
accrues Blue Credits and the employee gains Miles in his/her individual Flying Blue account. Finally, to
facilitate business travel payments, Air France offers the Corporate Card, a universal payment method
that offers insurance and exclusive services, as well as optimal business expense tracking.
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Spacious cabins
Air France: elegance at the service of comfort
A fast-track procedure in the airport, a new leather-covered seat, unprecedented gourmet attention,
more flexibility for business trips... Air France intends to win the medium-haul battle by providing the
best offer on the market.
After having unveiled its entire new long-haul offer, the Company is continuing its upmarket dynamics
on its medium-haul network from and to Paris-Charles de Gaulle, with an investment of more than
50 million euros including in catering.
Business, priority, space and exclusivity
From April 2015, customers flying in Business class will enjoy greater comfort and refinement than
ever. Everyone benefits from extra attentions.
A tailored service, before and after the flight
Air France offers the convenience of fully flexible reservations permitting flight changes at any time.
Business customers also benefit from SkyPriority, a free service offering priority at check-in, faster,
privileged access to security checks and customs formalities, plus priority boarding and baggage claim
upon arrival.
Spacious cabins
Located at the front of the aircraft, Business class passengers are the first to board and leave the
plane. They also enjoy more personal space in a cabin reconfigured to seat just four passengers per
row. The middle seat in the row is always left free, for guaranteed comfort and tranquillity.
A soft cushion is placed on each seat, and the adjustable headrest comes with a red leather
antimacassar in an original Air France design. A selection of newspapers and magazines, oshibori and
a gourmet meal among other offers complete the custom-designed service.
Customers can carry two items of baggage along with one accessory for a total weight of 18kg. They
are allowed two items of hold baggage up to 32 kg each.
A curtain, closed during the journey, isolates the Business class cabin to offer a calmer and more
private environment.
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Refined gourmet delights
Refined gourmet delights
Air France, ambassador of fine French cuisine around the world, now offers more copious snacks and
meals on its medium-haul flights, depending on the time of day and the flight’s duration.
In Business class, even on the shortest flights, passengers are offered a full breakfast in the morning
(coffee, tea, fruit juice, bread and pastries), a snack or cold meal at other times of the day. On longer
flights, the service will resemble that of a long-haul flight. Welcome drink, choice of hot dishes, wine
served from the bottle, gourmet coffee and liqueur are offered. Warm pastries and crusty bread are
served directly from the oven on all flights.
Throughout the flight, customers can choose from a wide selection of hot or cold drinks, with or
without alcohol. They also benefit from a choice selection of wines and Champagnes, thanks to the
exceptional wines selected by Paulo Basso, world’s best sommelier in 2013.
New tableware
Customers will enjoy use of new tableware created by Jean-Marie Massaud, an internationallyrenowned French designer who also designs the tableware for La Première and Business cabins on
long-haul flights.
Trays, Christofle cutlery, a real glass and porcelain tableware are all part of the offer. Jean-Marie
Massaud has created 15 exclusive pieces for Air France, specially designed for medium-haul business
class.
The Air France lounges, a quiet break before the flight
Prior to departure or during their connections, Business, Flying Blue Elite and SkyTeam Elite Plus
customers can access the lounges, offering a real haven of peace. Customers can relax, work or dine
in a peaceful environment. Customers can access a lounge at all the airports served by Air France’s
medium-haul flights.
At Paris-Charles de Gaulle, customers have access to seven lounges, depending on their flight time
and departure terminal (Terminal 2F – 2G – 2E – halls K, L and M). La Première customers connecting
to a long-haul flight have access to their own exclusively dedicated lounge. In Europe, Air France
welcomes them at Frankfurt, Geneva, Munich, Stuttgart and Berlin. At the other airports on the
medium-haul network, they have access to SkyTeam, partner airlines or airport lounges.
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Economy Flex,
a new custom-designed option
for business travellers
ECONOMY FLEX, A NEW CUSTOM-DESIGNED OPTION
FOR BUSINESS TRAVELLERS
Air France knows that customers travelling for professional reasons require fast, efficient services and
total flexibility. On the Company’s medium-haul network, to or from Paris-Charles de Gaulle, these
customers with specific needs represent close to 30% of all passengers.
Air France has listened to what they have to say, over a period of several months and in various
different countries, and since April 2015 has been offering a specific new offer of fares in the Economy
cabin called “Economy Flex”, in addition to the “Economy Mini” and “Economy Classic” fares.
To better meet their needs, this offer includes several exclusive benefits:
- Tickets are refundable and modifiable at no extra charge*.
- Possibility of taking an earlier flight**, on the same day, at no extra charge.
- One piece of baggage weighing no more than 23 kg is carried in the hold free of charge. In the cabin,
one bag and one accessory (handbag, laptop, camera) are authorized, for a total weight of 12 kg.
- Access to SkyPriority services providing fast-track priority at the airport.
- A seat at the front of the Economy cabin, with priority boarding and disembarkation.
- A new offer which can be combined with other available fares. For example, customers can book an
“Economy Mini” fare on the outbound flight and an “Economy Flex” fare on the return.
- 200% Miles are earned as part of the Flying Blue loyalty program.
* tickets modifiable at no extra charge in the same booking class.
** subject to availability in the Economy cabin.
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ECONOMY: On board, Air France quality for all
The Economy class cabin, with its leather seats and exclusively designed headrest, has also been
redesigned. With a selection of newspapers and magazines, a more copious meal offer and assistance
in the case of unforeseen irregularities, all customers enjoy Air France quality at the best price.
All customers can take one carry-on bag (55cm x 35cm x 25cm) and an accessory for a total weight
of 12 kg, free of charge. They can also check in one item of hold baggage up to 23kg at no additional
charge*.
*except for the “Economy Mini” fare, which does not include checked hold baggage.
A revised dining offer
The dining offer has also been upgraded in Economy class. Air France offers a more gourmet dining
offer, irrespective of the flight’s duration. All passengers enjoy gourmet delights, whether they have
booked an Economy Mini, Economy Classic or Economy Flex fare.
On short flights, an enhanced selection of croissants, savoury or sweet snacks, or larger sandwiches are
offered to all passengers depending on the time of day. On longer flights, passengers can enjoy a hot
snack, fresh produce and even a full meal on flights longer than 2 hours 50 minutes.
Throughout the flight, a wide selection of beverages (with or without alcohol) is available.
INNOVATIVE SERVICES FOR ALL CUSTOMERS
Log on to airfrance.com before your trip
On the Air France website and its mobile version, customers can check in and choose their seat up
to 30 hours before their departure time and up to the latest check-in time. They can also print
out their boarding pass or receive it directly by mail or SMS on their smartphone, and check all the
essential information they need to know about their trip, notably their baggage allowance and airport
formalities.
Save even more time by printing out your baggage tags at home
To certain medium-haul destinations*, Air France customers can print out their baggage tags along
with their boarding pass at home on a standard A4 sheet of paper. They then attach the baggage
tag to their bag using a reusable plastic baggage tag holder, available at the airport. Customers
simply insert the sheet printed at home after folding it in four. Customers can then go directly to the
baggage drop-off counter. All that remains is for them to go through the security checkpoint to get
to their boarding gate, ensuring smooth access through the airport.
Additional space and comfort on board
Air France offers customers the “Seat Plus” option on board aircraft in its medium-haul fleet. This
service offers passengers the guarantee of travelling on a seat providing more legroom. With the
“Seat Plus” option, customers can choose to travel on seats located next to the emergency exits
and enjoy more legroom**. Customers can purchase this option when checking in on-line, using a
self-service kiosk or at an Air France counter at the airport.
*Geneva, Istanbul, Ljubljana, Oslo, Paris-Charles de Gaulle, Saint-Petersburg, Zagreb, and Zurich.
**Subject to their eligibility to occupy seats located at the emergency exits.
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Hearty breakfast and seats located at the front of the cabin
KLM Royal Dutch Airlines
KLM Royal Dutch Airlines offers three zones on its medium-haul network – Europe Business Class, Europe
Economy Comfort and Europe Economy.
EUROPE BUSINESS CLASS
A truly smooth ride starts well before take-off:
- Extra baggage allowance
- Visit the KLM Crown Lounges or those of our partners
- Earn 250% Flying Blue Miles.
SkyPriority
This service, dedicated to passengers travelling in Business Class, Flying Blue Gold or Platinum members
and SkyTeam Elite members, saves time at the airport. Simply follow the red SkyPriority signs that can
be seen in more than 1,000 airports worldwide.
On board
The customer will enjoy lots of personal space at the front of the cabin. All middle seats remain
unoccupied to afford more comfort and privacy.
- Seat with extra legroom and more recline
- In-seat power on our Boeing 737-700, -800, and -900 aircraft
- Enjoy a free newspaper and copy of the Holland Herald, the in-flight magazine.
From a hearty breakfast to a delicious 3-course meal: depending on the time of day and duration of
your flight, we serve a hot meal, sandwich, salad or tapas plate, and various snacks.
The Europe Business Class is located at the front of the cabin, to beone of the first to be on way again
on arrival.
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Economy Europe: travel confortably,
even on short flights!
ECONOMY EUROPE
Travel comfortably, even on short flights!
Before departure
- Check in whenever and however suits you best: on-line, with your mobile phone, at a self-service
machine or at the desk
- Drop off your baggage at a self-service or regular drop-off point, and off you go
On board
- Enjoy an ergonomically designed seat or treat yourself to more comfort!
- We serve a snack or freshly made sandwich, depending on the time and duration of your flight
- Choose from hot and cold beverages, alcoholic and non-alcoholic drinks
- Enjoy a copy of the Holland Herald
- Make the most of on-board shopping on flights longer than 60 minutes
ECONOMY COMFORT EUROPE
KLM Royal Dutch Airlines to enjoy greater comfort on European flights
On KLM Royal Dutch Airlines flights, you can book Economy Comfort seats:
- Up to 10 cm more legroom;
- Up to double the seat back recline;
- Room at the front of the Economy cabin to give priority to passengers when disembarking.
The Economy Comfort zone service is the same as in Economy Class.
An Economy Comfort seat can be booked for between 20 and 30 EUR one-way. Flying Blue Elite
members receive a discount.
LOUNGES
Designed by the prestigious Dutch design company, Studio Linse, our KLM Crown Lounges around the
world offer a stylish environment with plenty of privacy and space. At Amsterdam Airport Schiphol
alone Lounge 25 (Schengen area) and Lounge 52 (intercontinental) together measure almost 6,000 m2.!
In a quiet environment, they offer:
- Rest areas
- Healthy snacks and drinks
- Entertainment
- Computers with free Wi-Fi and laptop charging facilities
- Fax, telephone and photocopiers
- International newspapers
The KLM Crown Lounges are easily accessible for people with disabilities. There are smoke free areas
and areas designated for smoking.
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Amsterdam-Schiphol hub, European gateway to the world
Coordinated hubs among Europe’s leading hubs
The Group’s network is coordinated around the two hubs at Paris-Charles de Gaulle and
Amsterdam-Schiphol, which are among the four most major hubs in Europe. Offering smooth and
optimized connections is fundamental for Air France and KLM Royal Dutch Airlines, as nearly half of
their customers have connecting flights.
Paris-Charles de Gaulle hub: a simplified link to connecting flights
At Paris-Charles de Gaulle, Air France customers benefit from a quick and easy connection and
modern infrastructure. All international activity is grouped in terminal 2E1. Terminal 2F is exclusively
dedicated to Air France European flights (Schengen)2 and its partners in the SkyTeam alliance. This
concentration of Air France activity at the east end of the airport makes connecting quicker and
easier, saving up to 10 minutes when changing flights.
1. With the exception of Caracas, Bogota, Havana, Saint Martin, Cairo, Dubai and Bangkok where check-in occurs at Terminal 2F.
2. In the following countries: Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy,
Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the
Czech Republic.
Amsterdam-Schiphol hub: European gateway to the world
The airport’s design ensures all business trips go smoothly thanks to key advantages:
- easy access to the airport and city thanks to high-performing road and rail connections (the railway
station is located in the airport terminal),
- check-in facilities: 58 KLM Royal Dutch Airlines Self-Service check-in kiosks including 18 bag drop-offs,
- connections are quicker and easier with the 100 KLM Royal Dutch Airlines self-service transfer
kiosks, and passengers will no longer have to proceed to the transfer desk.
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The instantly-recognisable, red «SkyPriority» logo
is printed on boarding cards
SkyTeam alliance: 20 airlines around the world
As members of SkyTeam, Air France and KLM Royal Dutch Airlines offer their customers access to
an extensive global network of some 16,320 daily flights serving 1,052 destinations in 177 countries.
Passengers can earn and redeem Miles throughout the SkyTeam network and relax in more than 516
lounges worldwide.
SkyPriority: exclusive advantages from check-in to baggage delivery
SkyPriority offers a quick and easy airport experience. It provides exclusive SkyTeam benefits at
airports for the 20 alliance members ensuring a seamless travel experience for passengers travelling in
Business class on medium-haul flights, as well as Flying Blue Gold and Platinum or SkyTeam Elite Plus
members. SkyTeam is the first airline alliance to offer its Premium passengers a set of priority ground
services. SkyPriority is now available in 1,052 airports worldwide.
SkyPriority is available at all airports served by Air France medium-haul flights, to and from
Paris Charles de Gaulle.
The instantly-recognisable, red «SkyPriority» logo is printed on boarding cards and featured on
all airport signage. The service offers eligible passengers priority check-in, dedicated lines at sales
counters and transfer desks, priority boarding and priority baggage delivery at the destination airport,
free of charge.
With fast-track security controls and customs clearance in some sixty airports worldwide served by
Air France, including over forty in Europe, SkyPriority saves precious time, especially for customers
travelling for business.
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Flying Blue, Europe’s leading frequent flyer programme
Personalized loyalty programs
Flying Blue, a leading frequent flyer program
Flying Blue, Europe’s leading frequent flyer programme with 24.5 million members, groups together
31 airlines and over 100 non-airline partners. The more frequently its members travel, the more their
loyalty is rewarded. With the Flying Blue card, customers can access a whole raft of services specially
designed to make travelling more enjoyable. In Northern Europe, the program has enlisted 630,000
members1.
1. Norway, Sweden, Denmark, Finland and the Baltic states (Estonia, Latvia, and Lithuania).
On the www.airfrance.com and www.klm.com websites, members can view their account, directly
obtain award tickets. On the www.flyingblue.com site, members can easily book promotional tickets
available only on-line through Web@ wards. There are also many ways to earn or spend Miles and
an exhaustive list of all offers from program partners in the «Flying Blue Store». New members have
access to a clear presentation of Flying Blue with a detailed description of the different benefits that
come with each status, together with videos and tutorials.
Flying Blue Petroleum
Flying Blue Petroleum is the number one program in Europe for those travelling to destinations
important to the oil and gas industry. It offers its 83,000 members a range of exclusive benefits,
normally associated with private clubs, through a network of 95 oil and gas industry destinations. This
program has nearly 13,800 members in Northern Europe, including 11,000 in Norway alone.
BlueBiz, the Air France and KLM Royal Dutch Airlines program for
small and medium-sized companies
Air France and KLM Royal Dutch Airlines provide a range of commercial offerings tailored to the needs
of professionals. The BlueBiz program is designed to help small and medium sized enterprises optimize
their travel budgets with Blue Credits, which are convertible into award tickets. With every flight, the
company accrues Blue Credits and the employee gains Miles in his/her individual Flying Blue account.
To make paying for business travel easier, Air France also offers the Corporate Card, a universal
means of payment that offers insurance and exclusive services, as well as optimal tracking of business
expenses.
For more information, please visit www.airfrance.com and www.klm.com
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Mobile sites and apps
The latest customer service technologies
By adopting proactive communication, Air France and KLM Royal Dutch Airlines intend to make travel
more comfortable. The two airlines are equipped with the latest mobile technology that proactively
keeps customers informed in real-time about events that will affect their trip.
On Facebook and Twitter, Air France and KLM Royal Dutch Airlines answer their customers’ questions
about their trip seven days a week. KLM Royal Dutch Airlines answers its customers 24/7 in seven
languages. Air France currently has a service in nine languages and answers customers 24/7 in French
and English.
Do you have a doubt about your departure time or the maximum baggage weight? Air France and
KLM Royal Dutch Airlines teams are available before, during and after your trip and will answer
your requests as soon as possible. The airlines have also developed their own booking tool, enabling
customers to make a booking on Facebook.
The Facebook pages of Air France and KLM Royal Dutch Airlines have nearly thirteen million fans, with
more than 335,000 in Northern Europe. They offer information about their products and services and
organize competitions and promotions for dedicated fans in Danish, Swedish, Norwegian and Finnish.
Air France has nearly two million followers on Twitter. The company interacts and responds directly to
passengers to create an ever-closer link to its customers on its account @AirFrance and also on the
account dedicated to its Swedish business (@airfranceSE).
KLM Royal Dutch Airlines has local Twitter accounts in Sweden(@KLM_SE) and Norway
(@KLMnorway). Moreover, the Twitter account @KLM_localeyes offers, each week, new ideas from a
person from the country concerned, on culture, gastronomy, places to visit, etc.
AF Connect & KLM Connect: an exclusive and free service
When booking a flight, customers automatically benefit from AF Connect and KLM Connect. It is
an exclusive and free service, with no registration or subscription required, that proactively informs
them of changes and delays over the course of their trip. With the mobile phone number and e-mail
address provided by the customer when booking their trip, beginning 14 days before departure,
Air France or KLM Royal Dutch Airlines is able to provide information on any flight cancellation
or delay either by telephone, SMS or e-mail and propose alternatives. Customers can also be
informed of a change of gate or, after take-off, the delayed delivery of baggage. Air France and
KLM Royal Dutch Airlines are the first airlines to offer such a large-scale proactive information service
to their passengers throughout their network.
To be personally notified, each customer must ensure that Air France or KLM Royal Dutch Airlines
has the best way to contact them (phone, mobile or email) during their trip. This information can be
provided at the time of booking via a call centre, an Air France agency, a travel agency, on a website,
or via the «Manage your reservations» section on Air France and KLM Royal Dutch Airlines websites.
Mobile sites and apps
Air France and KLM Royal Dutch Airlines customers equipped with a smartphone can benefit from a
number of free apps and mobile websites (http://mobile.airfrance.com and http://mobile.klm.com)
allowing them to purchase a ticket and manage a booking directly on a mobile phone.
A section called «My Account» gives each customer a place to enter and save personal data allowing
him or her to make reservations, make changes or check in with just a few clicks.
To complement its presence on the iPhone and Android, the company has two new free applications
available for download: «Best Offers by Air France» for the iPhone and «Air France» for the iPad.
With great visuals to inspire a getaway, easy navigation and direct access to the best fares to prepare
for their trip, customers can fly at the best price and enjoy all the destinations served by Air France.
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Biofuel-powered flights, a growing market
Air France-KLM: environmentally conscious
In September 2014, the Dow Jones Sustainability Index (DJSI)*, the main international index evaluating
companies on their performance in terms of sustainable development, has, for the tenth consecutive
year, ranked Air France-KLM leader in the “Airlines” category. Moreover, for the sixth year running,
Air France-KLM is also leader of the broader «Transport» sector, including air, rail, sea and road
transport as well as airport operations. In this way, Air France-KLM joins the 24 most responsible
countries in the world, each in their own sector of activity.
The group invests in research for sustainable biofuels. Since 2011, Air France-KLM has been operating
commercial flights using sustainable biofuels, requiring no adaptation of the aircraft and which limit
its CO2 emissions.
* Dow Jones Sustainability Index
Biofuel-powered flights, a growing market
In 2013, KLM Royal Dutch Airlines introduced a new offer for companies in the Netherlands, to partner
in the Biofuel program and develop flights powered by biofuel. KLM Royal Dutch Airlines has operated
regularly scheduled flights powered by biofuel between Amsterdam and New York since 8 March
2013.
This type of innovative partnership is a first for an airline and has already generated customers
including Accenture, Nike and Philips, who helped launch the project. Through this initiative,
KLM Royal Dutch Airlines intends to show that there is a real market for biofuel in aviation transport
and contribute to the long-term development of this technology.
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Destination: Sweden
Destinations offered
Air France and KLM Royal Dutch Airlines offer 126 weekly flights from the hubs at Paris-Charles de Gaulle and
Amsterdam Schiphol airports, to three destinations in Sweden: Gothenburg, Linkoping and Stockholm.
Hop! Air France’s regional airline, also operates flights to Gothenburg from Lyon airport in France.
Ground services departing from Sweden
All Air France and KLM Royal Dutch Airlines customers, departing from Swedish airports, benefit from optimal
services from companies: on-line booking, access to self-service kiosks and boarding pass on a mobile phone.
Business passengers and Flying Blue members receive additional services from Air France and KLM Royal Dutch Airlines
such as boarding at their convenience, priority baggage delivery, etc.
Air France and KLM Royal Dutch Airlines ticket offices are available to meet customer needs at Stockholm Arlanda
and Gothenburg Landvetter airports. In Linkoping airport, self-service kiosks are available.
Air France and KLM Royal Dutch Airlines offers for businesses
In order to provide appropriate services to businesses, Air France and KLM Royal Dutch Airlines have developed
a range of commercial offers. The BlueBiz program, designed for Small and Medium Enterprises (SMEs / SMBs),
optimizes travel budgets through the accumulation of Blue Credits, which are convertible into award tickets. The
Air France and KLM Royal Dutch Airlines Corporate Cards are a universal means of payment for business trips*. It
offers, insurance and exclusive services as well as enabling optimal tracking of business expenses. Finally, in choosing
Air France and KLM Royal Dutch Airlines for business travel, the partner company benefits from the sales services
and attractive fares on all destinations with Air France, KLM Royal Dutch Airlines, Delta and Kenya Airways.
*Air France and KLM Royal Dutch Airlines corporate cards are only available for French and Dutch clients.
Air France and KLM Royal Dutch Airlines in Sweden
The first flight from Paris to Sweden was a Paris-Malmo service in 1922. Regular service by SGTA (Société Générale
Air Transport) began in 1925. Today, the airline offers a total of six daily flights to Stockholm and Gothenburg.
KLM Royal Dutch Airlines has served Sweden since 1920, launching the first route to Scandinavia, from Amsterdam
to Malmo. Ten years later, in the first pool agreement in civil air transport, STGA, KLM Royal Dutch Airlines and
ABA jointly operated the Paris-Amsterdam-Copenhagen-Malmo route known as the “Scandinavian Express”. KLM
Royal Dutch Airlines now offers 13 daily flights to Sweden.
For more information, please visit www.airfrance.se and www.klm.se
Destination: Norway
Destinations offered
Air France and KLM Royal Dutch Airlines offer 216 weekly flights from the hubs at Paris-Charles de Gaulle and
Amsterdam Schiphol to seven destinations in Norway. Air France and KLM Royal Dutch Airlines passengers have
access to self-service kiosks installed at the airports as well as at the train station which is located in the centre of
Oslo, near the train linking the city to the airport.
Ground services departing from Norway
Business passengers and Flying Blue Elite Plus members enjoy access to the “Oslo-Lounge” at Oslo Airport.
Air France and KLM Royal Dutch Airlines ticket offices are located at the airport to meet customer needs.
Flying Blue Petroleum program
Norway ranks high globally in gas and oil exports. With its rich deposits, half of the country’s exports are natural
gas and represent more than 30% of Norway’s revenue.
To satisfy these customers, Air France and KLM Royal Dutch Airlines have created the Flying Blue Petroleum
loyalty program, specifically for professionals in the oil and gas industry. It offers its members access to exclusive
benefits and services at 95 industry destinations. The Flying Blue Petroleum program has nearly 13,800 members in
Northern Europe, including 11,000 in Norway and a total of 83,000 members worldwide.
Air France and KLM Royal Dutch Airlines offers for businesses
In order to provide appropriate services to businesses, Air France and KLM Royal Dutch Airlines have developed
a range of commercial offers. The BlueBiz program, designed for Small and Medium Enterprises (SMEs / SMBs),
optimizes travel budgets through the accumulation of Blue Credits, which are convertible into award tickets. The
Air France and KLM Royal Dutch Airlines Corporate Cards are a universal means of payment for business trips.
It offers, insurance and exclusive services as well as enabling optimal tracking of business expenses*. Finally, in
choosing Air France and KLM Royal Dutch Airlines for business travel, the partner company benefits from the sales
services and attractive fares on all destinations with Air France, KLM Royal Dutch Airlines, Delta and Kenya Airways.
*Air France and KLM Royal Dutch Airlines corporate cards are only available for French and Dutch clients.
A Flying Blue credit card program
In December 2013, Air France-KLM chose Resurs Bank to launch a credit card system affiliated to the loyalty
program Flying Blue. Resurs Bank chose MasterCard as a partner to launch this initiative in Norway. Both cards,
Classic and Premium, offer customers, in addition to the classic features of a card, a reward system that earns them
miles every time. Miles can then be redeemed with the Flying Blue loyalty program.
Air France and KLM Royal Dutch Airlines in Norway
Air France has been present in Norway since April 1, 1970, with the first flight from Paris to Oslo via Copenhagen
by Caravelle. Today, Air France operates the Paris-Oslo route with three flights per day and Stavanger with 2
daily flights since 31 March 2014. KLM Royal Dutch Airlines was the first airline to serve Norway. The Amsterdam
to Oslo via Kristiansand route, flown by DC2, was started in June 1939, shortly after the opening of the two
Norwegian airports. KLM Royal Dutch Airlines currently offers 26 daily flights to the major cities in Norway: Bergen,
Kristiansand, Sandefjord, Stavanger, Trondheim, Oslo and Alesund.
For more information, please visit www.airfrance.no and www.klm.no
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Destination: Denmark
Destinations offered
Air France and KLM Royal Dutch Airlines offer 154 weekly flights from Paris-Charles de Gaulle and Amsterdam
Schiphol to three destinations in Denmark: Aalborg, Billund and Copenhagen.
Through its joint-venture agreement with Delta, Air France-KLM offers a wider range of destinations to its customers.
Delta has, since June 2014, offered direct flights to Copenhagen from New York.
Ground services departing from Denmark
In Denmark, all Air France and KLM Royal Dutch Airlines customers have access to self-service kiosks installed at
Aalborg, Billund and Copenhagen airports, as well as the Copenhagen central train station.
Business passengers and Flying Blue Elite Plus members enjoy access to lounges at Aalborg, Copenhagen and Billund
airports.
Air France and KLM Royal Dutch Airlines ticket offices are also available to meet customer needs in the three Danish
airports. SkyPriority service is available at all airports served in Denmark.
Air France and KLM Royal Dutch Airlines offers for businesses
In order to provide appropriate services to businesses, Air France and KLM have developed a range of commercial
offers. The BlueBiz program is designed to help Small and Medium-sized Enterprises (SMEs/SMBs) optimize their
travel budgets with Blue Credits, which are convertible into award tickets. With every flight, the company accrues
Blue Credits and the employee gains Miles in his/her individual Flying Blue account.
In addition, Air France and KLM Royal Dutch Airlines Corporate Cards are a universal means of payment for business
trips*. It offers, insurance and exclusive services as well as enabling optimal tracking of business expenses.
Finally, in choosing Air France and KLM Royal Dutch Airlines for business travel, the partner company benefits from
the sales services and attractive fares on all destinations with Air France, KLM Royal Dutch Airlines, Delta and Kenya
Airways.
*Air France and KLM Royal Dutch Airlines corporate cards are only available for French and Dutch clients.
Air France and KLM Royal Dutch Airlines in Denmark
The first Paris-Copenhagen route via Cologne and Hamburg was operated in 1926 by the Société Générale de
Transport Aérien (SGTA). In 1933, Air France took over the routes of SGTA and Air Union. Today, the airline offers
49 weekly flights to Denmark.
KLM Royal Dutch Airlines launched the first Amsterdam to Copenhagen route in 1925. The airline now offers more
than 98 weekly flights to three destinations in Denmark: Copenhagen, Billund and Aalborg.
For more information, please visit www.airfrance.dk and www.klm.dk
Destination: Finland
Destinations offered
Air France and KLM Royal Dutch Airlines offer 58 weekly flights from hubs at Paris-Charles de Gaulle and
Amsterdam-Schiphol to Helsinki.
Ground services departing from Finland
From Helsinki, all Air France and KLM Royal Dutch Airlines customers have access to self-service kiosks and
Air France and KLM Royal Dutch Airlines ticket offices. Business passengers and Flying Blue Elite Plus members
enjoy access to Servisair’s “Aspire” lounge.
Air France and KLM Royal Dutch Airlines offers for businesses
Finland has a wide range of high-tech industries specialising in mobile communications, high quality industrial
production and clean technology solutions.
Air France and KLM Royal Dutch Airlines have developed a range of commercial offerings tailored to meet the needs
of these companies. The BlueBiz program, designed for Small and Medium Enterprises (SMEs / SMBs), optimizes
travel budgets through the accumulation of Blue Credits, which are convertible into award tickets. The Air France
and KLM Royal Dutch Airlines Corporate Cards are a universal means of payment for business trips*. It offers,
insurance and exclusive services as well as enabling optimal tracking of business expenses. Finally, in choosing
Air France and KLM Royal Dutch Airlines for business travel, the partner company benefits from the sales services
and attractive fares on all destinations with Air France, KLM Royal Dutch Airlines, Delta and Kenya Airways.
*Air France and KLM Royal Dutch Airlines corporate cards are only available for French and Dutch clients.
Air France and KLM Royal Dutch Airlines in Finland
The history of Air France in Finland began in Helsinki for the 1952 Olympics. Air France made ten special flights
between Paris and Helsinki. Since October 28, 2001, the French airline has operated the Paris to Helsinki route with
Finnair, offering five flights departing daily from Paris-Charles de Gaulle.
KLM Royal Dutch Airlines launched its first flight to Finland on 1st July 1939, from Amsterdam to Helsinki. The
Finnish capital is now linked to Amsterdam by three daily flights.
For more information, please visit www.airfrance.fi and www.klm.fi
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Stockholm
©Jeppe Wikstrom/mediabank.visitstockholm.com
Air France-KLM Press Office - April 2015
http://www.airfranceklm.com/en