COURAGEOUS Be Accountable Take Action

SHRM Puerto Rico Chapter 43rd Annual Conference and Exposition
September 15 – 16, 2016
El Conquistador Resort · Fajardo, Puerto Rico
COURAGEOUS Be Accountable Take Action
Welcome Message
Vanessa Alvarado Guevara PHR, President SHRM-PR 2016
Katherine R. Gómez Sierra PhD, Conference Director SHRM-PR 2016
Vanessa Alvarado
President
SHRM-PR 2016
Dr. Katherine R. Gómez
Conference Director
SHRM-PR 2016
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2016 SHRM PR Conference Committee
Our Staff
From left to right
Nydia Torres, FranklinCovey PR
Noelia González, Caribbean Temporary Service
Aixa M. García Maldonado, SHRM PR
Rossana L. Badillo Otero, SHRM PR
Jennifer Zapata Nazario SPHR, SHRM-SCP, Oriental Bank
Katherine R. Gómez Sierra PhD, Triple-S Management Inc.
Vanessa Alvarado Guevara PHR, SHRM-CP, Stryker
Ana M. Iglesias Díaz, SHRM PR
Aimeé Correa, SHRM PR
Nina I. Rodríguez Agosto PHR, SHRM-CP, Oriental Bank
Ana L. Albertorio Cintrón MS, Communications & Industrial Electronics Corporation
Irwing Vargas, Medtronic
Joselyn Ponce Barnés, Universidad de Puerto Rico
Annita Muñoz Espada, SHRM PR
Christopher Cruz, Force Temporary Services
2016 Ushers
Alex A. Hernández Vélez, César Ghigliotti, Coraly M. Segarra-Pérez, Fenex Torres Hernández,
Fernando Andrés González Toledo, Kamali Enid Torres Ruiz, Katherine A. Rodríguez, Kevin Omar
Miranda Padilla, Mariangelly Echevarría, Omar De Jesús Serrano, Rebecca Román Nieves, Stephanie
Cartagena.
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Conference Program
First Day: Thursday, September 15, 2016
 7:45 am – 8:00 am
Conference & EXPO Opening Ceremony
 8:00 am – 4:30 pm
Conference Registration
 8:00 am – 9:00 am
Breakfast @ EXPO
 9:00 am – 10:30 am
Concurrent Sessions
Can I work from home? The mobile employee: legal landscape and human resources best
practices.
Anita Montaner Sevillano, Esq. & Reinaldo L. Figueroa Matos, Esq.
McConnell Valdés LLC
 9:00 am – 10:30 am
Room: Grand Caribbean 1
Behavioral competency: Critical Evaluation
HR Expertise domain: Workplace
Functional Area: Employment Law & Regulations
Senior Level
Session Summary
The increased availability of internet communications systems, remote access programs and
smartphones, among other portable devices, facilitate telecommuting as an option for the new
workforce. It is important when considering the benefits for both, the employee and the company,
also consider inherent risks in these work agreements.
This session will present new strategies and practical advice from legal and managerial perspective
to minimize risks in our businesses.
Speaker Bio
ANITA MONTANER-SEVILLANO, ESQ. & REINALDO LUIS FIGUEROA-MATOS, ESQ., both are partners of
the law firm and lawyers in McConnell Valdés LL Practice Group Labor and Employment Law. Their
practice areas focus on employment laws such as Americans with Disabilities Act, Title VII of the Civil
Rights Act, Law Against Age Discrimination in Employment Act Compensation System Work Accident,
Claims of employment discrimination, wrongful termination, wage and hour and immigration. They
also provide consultations related to labor and employment laws and represent employers before
agencies and courts defending clients in state and federal litigation related to employment laws.
Also, they assist employers in the formulation, revision and implementation of employee handbooks,
rules of conduct and other human resources policies. Montaner and Figueroa graduates obtained
the degree of Juris Doctor, Magna Cum Laude, University of Puerto Rico.
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Generative leadership: change and transformation for innovation.
Dr. Jesuan Texidor Santiago
T&T Management Group Corp.
 9:00 am – 10:30 am
Room: Grand Caribbean 2
Behavioral competency: Business Acumen | Relationship Management
HR Expertise domain: Organization
Functional area: Organizational Effectiveness & Development
Mid Level
Session Summary
Generative Leadership is an innovative model that responds to current challenges product of the
socio-economic crisis. It is based on six dimensions: self-improvement, the challenge to the current
state, intelligent optimism, participation and integration with the work teams, the use of positive
confrontation and anticipating changes. The session is intended to meet these dimensions and selfreflect on the opportunities for the development of our leadership.
Speaker Bio
DR. JESUAN TEXIDOR SANTIAGO is a member - founder and consultant in strategic management and
human resources of the firm T & T Management Group. His 10 years of professional experience as an
entrepreneur and have focused on several areas: business management - operational, human
resources management, finance, accounting, and organizational performance. He has lectured in
countries such as Mexico, Guatemala, Honduras, and Costa Rica. It has successfully developed
projects in the cooperative sector focused on performance and organizational transformation. He
holds a Bachelor and Master of Human Resource Management. Currently they complete their studies
for a doctoral degree in Educational Management at the Catholic University of Puerto Rico.
The value of organizational diagnosis as a tool for maximizing human capital investment and
performance.
Dr. Luis G. Rodríguez Catalán, SPHR, SHRM-SCP
Company Plaza Provision Company
 9:00 am – 10:30 am
Room: Grand Caribbean 3
Behavioral competency: Critical Evaluation | Consultation | Business
Acumen
HR Expertise domain: Strategy
Functional area: Business & HR Strategy
Mid Level
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Session Summary
In this session you will get to know the importance of understanding the elements that compose the
organizational architecture before initiating any organizational development. Through the
organizational diagnostic, not only will you be able to position yourself as a strategic agent, but you
will also be able to identify, evaluate and promote the human resources and management practices
of organizations that have a positive impact on the performance, efficiency and profitability of the
organization.
Speaker Bio
DR. LUIS G. RODRÍGUEZ CATALÁN has over 12 years of experience in HR, combined through the
health, manufacturing, educational and consumer foods and beverage wholesale industries,
performing roles such as: generalist, manager and director. Performed as a consultant for the Institute
for Export and Economic Development from University of Turabo, leading domestic companies the
strategic process to enter to international markets through organizational diagnosis, strategic
planning and industry profitability analysis. Holds an MBA in HR management, is an
Industrial/Organizational Psychologist and a Doctor in Business Administration with a major in
managerial sciences. He is a Senior Professional in Human Resources (SPHR) certified. Currently lead
the areas of talent planning, acquisition, rewards, performance management and organizational
development at Plaza Provision Company, a multi-business organization in the foods wholesales
industry.
Create Leaders: Stop Managing Start Coaching!
Guillermo Mendoza
Impact Coaching Solutions
 9:00 am – 10:30 am
Room: Culebra
Behavioral competency: Relationship Management
HR Expertise domain: People
Functional area: Learning & Development
All Levels
Session Summary
This session will share the key concepts of neuroscience; with the purpose of helping managers in
developing talent to improve empathy, task management, feedback and authenticity of managers.
Coaching skills are what is needed to start asking; instead of giving answers, and start challenging
people to think about solutions.
Speaker Bio
Guillermo Mendoza is a leadership acceleration expert and international speaker; passionate about
sharing his knowledge and experiences with executive leaders and their teams to expand
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perspectives by creating consciousness, developing leadership and getting results. He is dedicated
to empower leaders, his authentic and profound style, engages audiences to make the necessary
changes to create transformations in their organizations and in their lives. He worked at Microsoft for
10 years expanding operations by opening subsidiaries in Costa Rica, Guatemala and Panama
before being General Manager for the Caribbean and Central America region. Dedicated to
empowering leaders to develop talent in people
Operationalizing absenteeism: new leaves, new perspective.
Reynaldo A. Quintana Latorre, Esq. & Vilmarí Del Valle Vega, MBA
Baerga & Quintana Law Offices & Econo Riago, Inc.
 9:00 am – 10:30 am
Room: Vieques
Behavioral competency: Critical Evaluation
HR Expertise domain: Workplace
Functional area: Employment Law & Regulations
Mid Level
Session Summary
This session will provide valuable information on the effect of absenteeism in our companies.
Emphasis will be placed on the extensive list of both federal and state licenses that are available for
our employees. Guides and technological tools will be provided to transform this challenge into a
common objective to obtain a positive impact on company operations. Specific examples of written
policies and technological solutions will be discussed and made available to work with absenteeism
and make things happen.
Speaker Bio
REYNALDO A. QUINTANA LATORRE, ESQ., has over twenty years of experience in labor and
employment law counseling, litigation and arbitration before local and federal courts, including
dismissals, reduction in force, discrimination, retaliation and wage and hours claims. He is actively
involved in representation issues under the National Labor Relations Act and has handled over fifty
collective bargaining negotiations. Mr. Quintana-Latorre has conducted hundreds of labor and
employment law seminars to all kinds of employers and professional associations and is the current
Director of Government and Legislative Affairs for SHRM-PR.
MRS. VILMARÍ DEL VALLE has over 15 years of experience as a Director, in the Human Resources field,
working on multiple industries, such as Retail, Medical and Services. She is actively involved in the
implementation of new trends and processes to develop the HR Department and employee
satisfaction while maintaining a healthy and positive Operation. Using all available tools, technology
and metrics, at hand is a key ingredient on all efforts, leaded by Mrs. Del Valle.
 10:30 am – 10:45 am
 10:45 am – 12:15 am
Break, Grand Atlantic Foyer
Concurrent Sessions
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Emotional Paycheck: How to give your team a raise in the check that matter the most?
Jaime Leal
Emotional Paycheck
Sponsored by: Building Talent & Leadership Coaching Services, Fidelis
HR Solutions & Hotel Double Tree by Hilton SJU
 10:45 am – 12:15 am
Room: Grand Caribbean 1
Behavioral competency: Relationship Management |Communication
HR Expertise domain: People
Functional area: Employee engagement
All Levels
Session Summary
Regardless of the spin in which we perform professionally, every one of us receive two salaries for our
work. One of them is the economic salary we all know, the other has nothing to do with money; This
salary is composed of one cluster of emotions, experiences and expectations that invite us to enter,
remain in and be productive in an organization. The emotional salary is much more than fun,
laughter and good humor, it is a strategy of low (almost zero) cost to increase productivity in
organizations and represents the following benefits: 33% more profits (Gallup), 37% more sales (Shawn
Achor), 51% reduction in staff turnover (Gallup), 50% fewer accidents (Babcock Marine Clyde), 300%
higher innovation (Harvard Business Review), among many others.
Speaker Bio
JAIME LEAL, mentor and workshop facilitator at the school of Eclectic Psychology in the Netherlands
(Nijmegen, Netherlands). Positive Psychologist, Certified Coach and Master of NLP, Practitioner
graduated at the NLP & Coaching Institute of California in Salt Lake City, Utah. Professor and
Instructor on Leadership and Communications at the Instituto Tecnológico y Estudios Superiores of
Monterrey, México. Instructor at the School of Social Entrepreneurs in Ontario, Canadá. Instructor and
speaker of Stake Holder Management at the PMI Project Manager Institutes in Waterloo, Port Credit
in Mississauga, Ontario, Canada. Instructor and workshop facilitator at the Emerging Leadership
program in CDI, México. Trainer and workshop facilitator for Dialogue in the Dark at Hamburg,
Germany. TV and Radio Host in Canada-Mexico-Spain and Venezuela (Coach Leal TVNL & GRA).
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Received recognized of Exemplary Citizen for his role as mediator and facilitator in humanitarian
rescue missions in Haiti, 2010.
Health and well-being: winning over the hearts and minds of employees.
Ivette Ortiz
Willis Towers Watson
 10:45 am – 12:15 am
Room: Grand Caribbean 2
Behavioral Competency: Critical Evaluation
HR Expertise Domain: People
Functional Area: Total Rewards
Mid Level
Session Summary
Concurrent with our Staying@Work Survey, we conducted our second Global Benefits Attitudes
Survey (GBAS), through with we collected responses from nearly 30,000 employees in 19 countries.
The biannual GBAS explores employees’ attitudes on a broad range of factors concerning their
benefits, health-related behaviors, current and prospective financial situations, and work experience.
To a great extent, the success of health and well-being programs depends on employers’ ability to
engage employees in these initiatives. That’s why employee’s attitudes hold important clues for
getting the best return on Health & Productivity investments. Throughout this report, we complement
the emerging trends in employer activities by presenting the voice of the employee, which help
employers understand the critical success factors as they develop and build upon their Heath &
Productivity Strategy.
Speaker Bio
IVETTE ORTIZ, MHSA, is the Health and Benefits (H&B) Practice Leader in Puerto Rico for Willis Towers
Watson. She has over 20 years of experience in the Puerto Rico, and USVI health insurance industry.
Ivette has a solid operational background and has been successful in the design and
implementation of health care delivery solutions for Health and Group Benefits clients. Ivette has a
master’s degree in Heath Services Administration and various certifications from the Health Insurance
Association of America.
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Achieving Spectacular results through awareness and accountability.
Edgar Quiñones
Edgar Quiñones Management Consultants
 10:45 am – 12:15 am
Room: Grand Caribbean 3
Behavioral competency: Leadership & Navigation
HR Expertise domain: Organization | Strategy
Functional area: Organizational Effectiveness & Development | Business
& HR Strategy
Senior level
Session Summary
In this session participants will learn methods and tools to promote a real culture of accountability in
organizations that encourage better performance at the individual level and better collective
outcomes. Understanding the negative impact of traditional performance evaluations in the passion
of employees and promote reflection and introspection in the performance management process,
which inspire change and transformation of the individual to actually assume their responsibilities and
be reliable.
Speaker Bio
EDGAR QUINONES is a management consultant, President of Edgar Quinones Management
Consultants and specializes in organizational development, cultural transformation, teamwork,
continuous improvement of processes and leadership among others. During the past twenty years
he has facilitated approximately four hundred teams, contributing to drastic improvements in;
processes, interpersonal relationships, and cost reduction among others. Has been coach to dozens
of managers and executives. He has conducted conferences and workshops in several countries
around the world. In 2013 he published the book "Common Sense Does Not Exist", where he shares
leadership fundamentals for consistent, aligned and spectacular organizational results.
Impact of Organizational Culture on Innovation: How to build it?
Erby L. Foster, Jr.
The Clorox Company
 10:45 am – 12:15 am
Room: Grand Atlantic 3
Behavioral Competency: Global & Cultural Effectiveness
HR Expertise Domain: Workplace
Functional Area: HR in the Global Context
Senior Level
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Session Summary
This session will provide strategic insights into Consumer Trends and related Impact of Organizational
Culture on Innovation. Explore how The Clorox Company has effectively communicated with diverse
consumers; leveraged benefits of an inclusive workforce to help identify business growth and
innovation opportunities. Innovation implication includes the employee engagement, social
connections, networking, leadership development … all of these critical benefits are occurring at the
heart of most companies, in Employee Resource Groups (ERGs). How can ERGs not only serve as allimportant “connector”; but find new, even more business aligned ways to add value.
Speaker Bio
Erby L. Foster, Jr. is the Director, Diversity & Inclusion for The Clorox Company, where he advises senior
management and the board of directors on the Company’s diversity strategy and supports
employee resource groups. Foster is a CPA with broad experience creating and implementing
business strategies that increase customer satisfaction, drive profitable growth, and expand market
share. Prior to Clorox, he served as Vice President & Chief Financial Officer for AAA Chicago. During
his tenure with McDonald's Corporation, he was Senior Finance Director, Great Lakes Division and
Director, International Accounting. He also served as Director, Worldwide Auditing & Consulting with
PepsiCo / KFC Corporation. Foster serves on the Board of Directors of the Enactus, Glide Foundation,
Museum of the African Diaspora, and the Network of Executive Women. Erby has played an
important role in building strategic alliances to help companies achieve diversity business goals and
he served as President & CEO, National Association of Black Accountants, Inc. A native of San
Francisco, California.
2016 Reality Check: Employment Policies you never thought you needed!
María Judith (Nani) Marchand-Sánchez, Esq.
Ferraiuoli LLC
 10:45 am – 12:15 am
Room: Culebra
Behavioral Competency: Consultation
HR Expertise Domain: Workplace
Functional Area: Employment Law & Regulations
All Levels
Session Summary
In this session we will discuss why every employer should review their employee manuals and other
policies, to conform them to the latest developments in labor and employment matters. We will
consider the following trends that require immediate action: workplace bullying and violence, safe
driving, tobacco and e-cigarettes, no fragrance policy, transgender inclusion policies, caregiver
responsibilities and medical marijuana, among others.
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Speaker Bio
MARÍA JUDITH (NANI) MARCHAND-SÁNCHEZ, ESQ. is one of Ferraiuoli’s founding members, and a
Capital Member of the firm. She has over 25 years of experience in labor and employment matters
and has been certified by the Supreme Court of Puerto Rico as Mediator. Nani has successfully
litigated before the local and federal courts as well as administrative agencies including
participating in mediation proceedings. She has a solid background litigating employment law cases
and counseling employers in areas such as discrimination claims, labor harassment, retaliation,
covenants not to compete, wage and hours claims, Fair Labor Standards Act (FLSA), sexual
harassment, Family Leave Act (FMLA), unjust termination, among others. Her practice also includes
consulting and counseling in matters related to the management of human resources, internal
investigations, and compliance issues, including labor aspects of corporate acquisitions, mergers,
and commencement of operation, protection of confidential information, record keeping, labor
audits, and employee privacy issues. She has vast experience as a public speaker and has presented
many seminars to employers and organizations, including SHRM.
 12:15 pm – 2:00 pm
Lunch & Awards Ceremony
(Lifetime Achievement Award, Manuel Laborde &
SHRM-PR Scholarship)
 2:00 pm – 3:00 pm
The Sweet Hour @ EXPO
 3:00 pm – 4:30 pm
Keynote Plenary Session
Keynote Plenary Session: Where will you be five years from today?
Kelly Conway, HR VP
Stryker Global Quality and Operations
 3:00 pm – 4:30 pm
Room: Grand Atlantic 3
Behavioral competency: Communication
HR Expertise domain: People
Functional area: Employee Engagement
All levels
This session will have Spanish translation.
Session Summary
Where will you be five years from today? Could you answer this question? Now, what would you do
with your talents? The next five years can be the most exciting and satisfying years of your life—or just
another five years. Thru the 5 book planning guide, Kelly will motivate us to live our life with purpose,
be involved and make every moment count. Be brave and dare to take action.
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Speaker Bio
Kelly Conway is the Vice President of Human Resources of the Global Quality & Operations Group at
Stryker since 2010. In 2013 she was awarded the Women Worth Watching distinction; which is given to
accomplished women executives around the world who are truly making a difference. Her previous
job experiences include: Global Director of Learning and Development at Tomo Therapy (2007-2010),
Director of Talent and Development at Coca Cola Enterprises (1999-2006) and Director of Human
Resources at The Arc of San Francisco (2003-2004). She has a BS, from Northern Arizona University and
a Juris Doctor from Golden Gate University.
 4:30 pm – 9:00 pm
EXPO Cocktail & Social Activity
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Second Day: Friday, September 16, 2016
 8:00 am – 4:30 pm
Conference Registration
 8:00 am – 9:00 am
Breakfast @ EXPO
 9:00 am – 10:30 am
Concurrent Sessions
Same sex marriage: How does this impact my benefits?
René J. Avilés García, Esq.
Ferraiuoli LLC
 9:00 am – 10:30 am
Room: Grand Caribbean 1
Behavioral competency: Critical Evaluation
HR Expertise domain: Workplace
Functional area: Employment Law & Regulations
Mid level
Session Summary
In this presentation the main changes brought by recent US Supreme Court cases striking down rules
against same sex marriage, and the impact on many employer provided pension and welfare
benefit programs will be summarized. It also presents best practices for employers to take into
account based on such recent legal changes.
Speaker Bio
RENÉ AVILÉS-GARCÍA, ESQ. is a Capital Member at Ferraiuoli LLC. He heads the Employee Benefits
Practice group at the firm. He is admitted to practice law before Puerto Rico and Federal District
Court. Before that, he was also a Certified Public Accountant in Puerto Rico. René concentrates in
employee benefits matters in corporate transactions, ERISA litigation, pension plan administration,
retirement plan qualification procedures, corrective procedures, and complex consultations
regarding retirement plans, as well as with respect to other deferred compensation arrangements.
René also has extensive experience in the estate and gift tax and trust practice areas, and advises
high net worth clients in matters regarding estate planning and estate litigation.
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Incredible Successful employee retention best practice: A JA Automation Story
Denidsa Vázquez Ortiz, CME & Olga V. Díaz Torres
JC Automation Corp.
 9:00 am – 10:30 am
Room: Grand Caribbean 2
Behavioral competency: Business Acumen
|Consultation
HR Expertise domain: People
Functional area: Talent acquisition & retention
Mid level
|
Critical
Evaluation
Session Summary
We currently live in an economic crisis where several companies have reduced their staff work or
have closed their facilities. The exodus of Puerto Rican families, especially professionals, looking daily
for work and new opportunities, is the agenda of the day. This situation has impacted the work
environment, mostly the role of Human Resources. As a measure of innovation, the departmental
interrelation between Marketing and Human Resources has been the key to our talent retention in JC
Automation Corp. In 2014, the program originated: Why Work with JCA? As a result, our talent
retention increased from 54% in 2013 to 97% in 2015. In times of crisis, only the bravest people risk to
new opportunities. Our program: Why Work With JCA? It is a success story to share.
Speakers Bio
OLGA V. DIAZ TORRES has a Master's in Industrial Organizational Psychology and a BA in Psychology.
She brings 6 years of experience in the field of Human Resources. Her areas of expertise are:
relationships with partners, recruitment, safety and occupational health. Her thesis project was
Violence at Work in Hospitals; it has been presented in different forums: Inter-American Congress of
Psychology and Asociación de Psicología de Puerto Rico. She currently serves as Human Resources
Specialist in JC Automation Corp and worked various projects for the company.
DENIDSA ORTIZ VAZQUEZ, CME holds a BA in Business Administration with a concentration in
Accounting. She is a Certified Marketing Executive, awarded by Sales & Marketing Executives
International. Also, she has another certification as International Business Certification, awarded by
NASBITE / ICEDE. Currently, she is the Marketing Automation Lead in JC Automation Corp. and
president of Executive Leaders, Chapter of Caguas, International Toastmasters Club. Organization
dedicated to developing areas and executives in leadership and communication. As professional
career with JC Automation Corp., she has been collaborator of Top Management Awards
nominations in the area of technology and Supplier of the Year 2014; both distinctions were obtained
from JC Automation Corp. Denidsa Vazquez Ortiz pioneered with Olga Diaz Torres, to create the
program: Why Work With JCA? Program which being as special project, becomes the target A of JC
Automation Strategic Plan.
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Meet your generations: How to fully utilize and leverage your multigenerational workforce.
Maritza Soto-García, PhD, JD, SHRM-SCP, SPHR, GPHR, CCP, GRP,
FBA, COI.
UPR-Mayaguez
 9:00 am – 10:30 am
Room: Grand Caribbean 3
Behavioral competency: Relationship Management
HR Expertise domain: Workplace
Functional area: Diversity & Inclusion
All levels
Session Summary
This session will present “the story” behind each generation, the impact this has had on their work
philosophy, what happens when multiple generations collide and how multiple generations can work
toward common goals. Generational diversity is an issue that cuts through a number of other
workforce challenges but we need to know the real differences among generations, and what we
need to bridge the generation gap in organizations. This knowledge will help us be courageous
when dealing with others, brave to be able to transform the workplace and be accountable as part
of today’s workplace.
Speaker Bio
MARITZA SOTO-GARCIA is Professor at the College of Business Administration of the University of
Puerto Rico- Mayaguez Campus as well as human resources consultant and attorney. She has
various human resources related certifications such as: SHRM-Senior Certified Professional (SCP),
Senior Professional in Human Resources (SPHR), Global Professional in Human Resources (GPHR),
Certified Compensation Professional (CCP), Global Remuneration Professional (GRP), Family Business
Advisor (FBA) and is a Certified Online Instructor (COI). In addition, Dr. Soto has had extensive
participation in conferences and seminars in United States, Latin America and Europe. She has also
published articles in local and international journals. As part of her extensive experience, Dr. Soto had
worked in various start-up operations in the private sector and in manufacturing and
pharmaceuticals.
Collaborating with competitors: Sharing talent pools to meet workforce challenges.
Michael Reeves y Migdalia Díaz
TAPFIN - ManpowerGroup Solutions
 9:00 am – 10:30 am
Room: Grand Atlantic 3
Behavioral competency: Consultation | Business Acumen
HR Expertise domain: Strategy
Functional area: Business & HR Strategy
All levels
This session will have Spanish translation.
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Session Summary
Businesses are looking for growth and need access to the right talent to help them keep pace. But as
the talent shortage heats up, employers are having more and more difficulty finding the talent they
need. Because of this, it’s time to consider a revolutionary new solution: The key to finding talent in
the future may very well require competitors in the same industry to share talent pools.
Speakers Bio
MICHAEL REEVES is the Senior Program Director of MSP programs at TAPFIN, the outsourced services
offering from Manpower Group. Michael has 13 years of experience in the staffing industry having
worked within implementation and operations with clients in various industries and of all sizes. His
insight into operations has allowed him to put many process efficiencies in place for clients. In his role
as Senior Program Director, Michael has become the account leader supporting clients like Abbott
Laboratories, AbbVie, and SC Johnson. With these clients, Michael has experience in managing
large MSP programs that include solutions like Contingent Workforce Management, Services
Procurement Management, and Non-Employee Tracking. Michael has been awarded the Abbott
Supplier Excellence Award 3 consecutive years in a row (2011-2013) and is a Manpower Group 2 time
Circle of Stars award winner (2011 and 2015).
MIGDALIA DIAZ is a Regional Program Manager for TAPFIN in Puerto Rico. An HR professional with
extensive experience and solid knowledge in Human Resources, her previous work experiences
include companies such as Medtronic and Bard. Migdalia received her certification as Senior
Professional of Human Resources (SPHR) in 2004. A member of SHRM for over 15 years, she served as
SHRM Eastern Region Director and Executive Committee member from 2000 to 2001 and continued
as Treasurer for her region from 2002-2010. Migdalia holds an MBA in Human Resources from the
InterAmerican University in Rio Piedras. She is a Covey Institute Certified Facilitator and has served as
Professor of Business Administration and Human Resources courses at two campuses of the University
of Puerto Rico, Humacao and Cayey, since 2005
Transform your workforce: How to decrease legal liability and increase productivity?
Rafael E. Lázaro, Esq.
Pavía & Lázaro, LLC.
 9:00 am – 10:30 am
Room: Culebra
Behavioral competency: Ethical
Consultation
HR Expertise domain: Workplace
Functional area: Risk Management
All levels
Practice|
Critical
Evaluation|
Session Summary
This session will teach practical tools that any organization can use to develop a respectful and more
productive working environment. The course teaches employment law concepts in a cooperative,
easy to understand and highly interactive format. The course engages the audience with compelling
stories from real events. Because the course is wholly interactive, participants learn by doing – not by
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just listening. Participants learn how to spot common legal risks related to employee discipline,
discrimination, disability law, and family medical leave law. At the end of the session, participants will
be better equipped to respond to situations that present legal risks, to manage employment
performance, to respond to employee complaints, and employee requests for leave or for
accommodation.
Speaker Bio
RAFAEL E. LÁZARO, ESQ. is a founding member of Pavía & Lázaro. He has litigation experience before
the Illinois, Puerto Rico and United States courts in such diverse areas as sexual harassment,
employment discrimination under Title VII, the ADA, and the ADEA; the FMLA, ERISA and suits under
sections 1983 and 1981. Prior to establishing Pavía & Lázaro, Lázaro was an attorney at Seyfarth Shaw
LLP where he represented employers and at Stowell & Friedman Ltd. where he represented
employees in class and collective employment law action. Lázaro is a graduate of Cornell Law
School and Cornell University. After graduating law school, he served as a law clerk for the Honorable
Juan Pérez-Jiménez of the United States District Court for the District of Puerto Rico. After his clerkship,
Lázaro was an Associate at Schuster, Usera and Aguiló, LLP, a firm based in San Juan, Puerto Rico
dedicated to the representation of employers in employment law matters.
 10:45 pm –12:15 pm
Break
 10:45 pm –12:15 pm
Keynote Plenary Session
Keynote Plenary Session: Leaders Must Have Courage To Change The Workplace
Jane Miller Chief Operating Officer
Gallup
 10:45 pm –12:15 pm
Room: Grand Atlantic 3
Behavioral competency: Leadership & Navigation | Business Acumen |
Critical Evaluation
HR Expertise domain: Workplace | People
Functional area: Diversity & Inclusion |Employee Engagement
All levels
This session will have Spanish translation.
Session Summary
A momentous shift is happening in the workplace including the sharing economy, the historic move
from pay to purpose and a greater focus on women and diversity in the workplace. Employees are
approaching and accomplishing their work with a new and changing mindset that isn’t suited to the
old ways of working. It’s time for leaders to be courageous – to recognize the shifting mindset - and
get ahead of it. Instead of focusing on what’s wrong with people, leaders need to start creating
cultures focusing on what’s right with them. They must create human capital strategies rooted in
innate talent and strengths, and create a new way of engaging employees.
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Speaker Bio
JANE MILLER, Chief Operating Officer at Gallup. She will lead this session featuring analytics and
advice focused on Miller’s own experience of building a strengths-based culture at Gallup. Miller will
reveal employee engagement insights from over 140 countries worldwide and Gallup’s Great
Workplace Award Winners – organizations with workplace engagement more than 16 times the rate
for workforces globally.
 12:15 pm –1:30 pm
Lunch & Plenary Session
Keynote Plenary Session: From Ordinary to Extraordinary: Maximizing your personal and
professional potential.
Yldefonso López-Morales, Esq.
O'Neill & Borges LLC
 12:15 pm –1:30 pm
Room: Grand Atlantic 1 & 2
Behavioral Competency: Courage
Factor IV: Self of The Global Competency Framework Model from Korn
Ferry
All Levels
Session Summary
Yldefonso López – Morales, Esq 'Virao' campaign invites us to challenge ourselves to maximize our
potential and become an extraordinary person and professional. He comes to influence and inspire
us with his positivism to do what needs to be done with passion and courage. He invites us to stop the
limiting conformism and say: “enough”, to unleash our potential and to act now and create a
positive change in Puerto Rico.
Speaker Bio
YLDEFONSO LÓPEZ-MORALES is a member in the Labor and Employment Law Department. He joined
O’Neill & Borges in 1999. Yldefonso’s practice includes advising and assisting employers in connection
with collective bargaining negotiations, union campaigns, and unfair labor practice charges. His vast
experience in this area has allowed him to provide successful assistance to employers in the hotel,
retail, security and transportation industries, in connection with representation elections before the
National Labor Relations Board. He also represents employers in labor and employment related
litigation and arbitration proceedings before the local and federal courts, and before administrative
agencies, in connection with claims for all types of employment discrimination, sexual harassment,
defamation, wrongful termination, and wage and hour claims.
 1:30 pm - 2:30 pm
The Sweet Hour @ EXPO
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 2:30 pm - 4:00 pm
Concurrent Sessions
How to effectively implement successful internal disability management programs.
Roberto López Nieves, MD.
Pfizer Pharmaceutical
 2:30 pm - 4:00 pm
Room: Grand Caribbean 1
Behavioral competency: Consultation | Critical Evaluation
HR Expertise domain: Workplace
Functional area: Risk Management
Senior level
Session Summary
This session will provide a better understanding of the elements that help Human Resources
professionals to effectively implement a successful internal disability management program. What
are the benefits and description of establishing an internal disability management program in a short
and/or in long term to reduce unnecessary absenteeism and improve utilization of the company
disability benefits? Additionally, the conceptual framework, tools and strategies.
Speaker Bio
DR. ROBERTO LÓPEZ-NIEVES is an occupational physician working in the pharmaceutical industry since
1995, initially as plant physician and now as Medical Director in Puerto Rico. Areas of expertise;
Disability Management, Fitness For Duty (Modify Duty requests), Drug Testing, Wellness Programs and
Regulatory Compliance in Occupational Health. Strong skills in OHM (Occupational Health Manager)
and MEDGATE programs. Specialties in Family Physician Specialist, Fellow in Geriatrics and
Occupational Medicine Certification by PR Medical Board,
When Entrepreneurship and Employment Meets…..The Startup Scenes in Puerto Rico and the
role of Human Resources Professional.
Nerma Albertorio-Barnés, BSBA, MS, Profesional Coach Certified
Centro para Emprendedores
 2:30 pm - 4:00 pm
Room: Grand Caribbean 2
Behavioral competency: Business Acumen |Critical Evaluation
HR Expertise domain: Organization
Functional area: Organizational Effectiviness & Development
Mid level
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Session Summary
Today’s economic arena is very different from five to ten years ago. The instability, technology and
job trends have opened a vast bridge were employees, entrepreneurs and self-employed people
meet. How prepared we are to operate, in not so structured, work scenarios? How we are preparing
our professionals to grow in this new working environment? This session’s intention is to open the
discussion of how professionals of human resources managed the Startup Scenarios, in a small
businesses.
Speaker Bio
NERMA ALBERTORIO-BARNÉS is founder of the Center for Entrepreneurs, Startup Weekend Organizer
and Facilitator. She has a broad knowledge of development models MSMEs in Canada, Colombia,
Spain and the United States. She is also guest professor in the Business Development Program,
Polytechnic University. Member of the advisory board of the movement Echar Pa'lante and the Boys
& Girls Club of Bayamón. She has a BSBA in marketing from the University of Puerto Rico at Mayagüez,
an MS in Nonprofit Organizations Management from the University of the Sacred Heart, a Professional
Certification in European Communications by Foro Europeo in Spain and a Babson Entrepreneurship
Fellow. Mentor of the Year, Startup Awards, H3Conference 2015 and the only certified facilitator in
Puerto Rico for the Startup Weekends.
Top Innovative program to improve
Triple-S and Walmart Success Story.
quality
of
life
and
boost
productivity:
Isabel Soto-Albors, JD; José Novoa Loyola, MD & Richard
Schiavo Gordián
Walmart & Triple-S
 2:30 pm - 4:00 pm
Room: Grand Caribbean 3
Behavioral competency: Business Acumen |Critical Evaluation
HR Expertise domain: People and Workplace
Functional area: Total Rewards | Benefits and Risk
Management
All levels
Session Summary
¿Do you have a Wellness Program but can’t see the results? Here is your opportunity to know about a
top innovative program for the chronic disease management, such as diabetes. You’ll get all the
necessary information for the development and implementation of these programs that impact in a
positive manner the health, productivity and engagement of the employees. This is your chance to
listen to a great success story with real data.
Speakers’ Bio
ISABEL M SOTO-ALBORS, is the Director of Total Rewards & HR Compliance, at People Division in
Walmart PR. She has design and implemented various benefit and wellness programs at Walmart,
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focused to improve and promote engagement and the quality of life of the associates. Some of
these programs are: “VALES, Actívate, Programa Todo, Programa Vida” and Flexibility. She’s
considered a visionary, creative, mentor, strategic, energetic, and innovative, with great knowledge
of the financial side and how it impacts business strategies. She has a Juris Doctor Degree and a
Masters in Law, with a major in Law and Economics. She is certified as CCP by World @t Work. She
has worked with local and multinational companies within the Human Resources and Legal
framework and served as a Professor at the Metropolitan University, now at the “Instituto de
Educación Superior” and SHRM Puerto Rico. She is an active member of PRMA , SHRM and World @t
Work.
DR. JOSÉ E. NOVOA-LOYOLA is a recognized puertorrican cardiologist, he is Triple-S’s official leading
doctor, responsible for developing strategies regarding clinic management and establishing
Corporate Medical policies. Before joining Triple-S, he served as Puerto Rico’s and the Caribbean’s
Cardiovascular Center director and head of the Cardiology Department. Dr. Novoa-Loyola is
certified by the Board of Cardiovascular Disease y el American Board of Internal Medicine.
Completed his studies at the Escuela de Medicina de la Universidad de Puerto Rico, finishing his
residency at the Hospital Universitario at the University of Puerto Rico, Ciencias Médicas Campus
and completed his Echocardiography Training at the Mayo Clinic in Rochester, Minnesota.
RICHARD SCHIAVO-GORDIÁN is the leading Account Sales and Administration officer in Triple-S, in
charge of strengthening the company’s relationship with its Policy Holders, Producers and Authorized
Representatives. Also establishes Sale’s and Retention Strategies. Schiavo-Gordián is an
experimented executive, with a successful trajectory in the Insurance Industry, in which has worked in
the Health, Life, Property and Contingency segments. Before returning to Triple-S, where he worked
during the beginning of his professional career, Schiavo-Gordián served as Universal Life’s leading
Marketing Officer, also working in Ikon Benefits Group, La Cruz Azul de Puerto Rico, Cigna y COSVI.
Possesses a Master’s Degree in Science with a major in Health System Analysis Investigation from the
University of Puerto Rico, Ciencias Médicas Campus and also completed an Executive’s Sales
Program from Wharton’s Business School, Pennsylvania University.
Human Resources as Strategy Change agents to create the best Service culture: The
Condado Vanderbilt Hotel Experience.
Dra. Annie Mariel Arroyo y Nicholas Gold
T&D Solutions y Hotel Condado Vanderbilt
 2:30 pm - 4:00 pm
Room: Grand Atlantic 3
Behavioral competency: Business Acumen
HR Expertise domain: People
Functional area: Talent Acquisition & Retention |Total Rewards
All levels
This session will have Spanish translation.
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Session Summary
Creating a service-centric organization starts at the top. Human Resources professionals can create
a strategy that will align an executive team and have them become champions of the process.
How to design and create a model which will not only sustain great levels of service but also give the
employees a sense of absolute pride in the organization to which they belong. We will share the
strategy on how the Condado Vanderbilt made it happen.
Speakers’ Bio
ANNIE MARIEL ARROYO, PHD, has successfully facilitated the creation and implementation of service
centric cultures in numerous organizations throughout Puerto Rico and the Caribbean. Working with
start-ups and established organizations they are now recognized as leaders in their fields. She is a
Ph.D. in organizational psychology and is the president of T&D SoluTTions, an organizational
development consulting firm, which founded 16 years ago.
MR. NICHOLAS GOLD is the General Manager of Condado Vanderbilt Hotel. He was tasked with
opening an independent luxury urban hotel and chose to partner with T&D SoluTTions to create their
service culture. His hotel became #1 on Trip Advisor within six months of opening and has stayed
there ever since.
Bold Strategies To Attract Talent: How Can Employers Be Creative In Recluitment Strategies,
Compensation and Benefits While Managing Legal Risks.
Luis M. Ferrer Medina, Esq.
Baerga & Quintana Law Offices
 2:30 pm - 4:00 pm
Room: Culebra
Behavioral competency: Business Acumen
HR Expertise domain: People
Functional area: Talent Acquisition & Retention |Total Rewards
Mid level
Session Summary
Amidst challenging economic times employers can improve their competitiveness by acquiring new
talent. Recruitment and compensation strategies will allow employers to acquire new employees
while managing the legal risks inherent into the process.
Speaker Bio
LUIS M. FERRER MEDINA, ESQ holds a Juris Doctor degree from the Interamerican University School of
Law (Cum Laude), and a LL. M. in Litigation and Dispute Resolution from The George Washington
University Law School. Mr. Ferrer entire practice is focus in representing employers in labor and
employment law matters. He defends employers before administrative agencies, federal courts, and
local courts, in claims involving discrimination, retaliation, wage and hour and wrongful termination,
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among others. He routinely counsels’ employers with respect to compliance issues, employee
terminations, workforce reductions, wage and hours, leaves of absences, reasonable
accommodations and the development of human resources policies. Additionally, Mr. Ferrer has
offered seminars and conferences before employers and institutions regarding various labor matters.
 4:00 pm - 5:30 pm
Keynote Plenary Session
Keynote Plenary Session: Regulations and labor legislation that requires Courage to Act and
optimize results.
Alfredo Hopgood, Esq., Karla Rivera Rubio, Esq. & Jorge Pizarro, Esq.
McConnell Valdés LLC & Jiménez, Graffam y Lausell
 4:00 pm - 5:30 pm
Room: Grand Atlantic 3
Behavioral competency: Critical Evaluation
HR Expertise domain: Workplace
Functional area: Employment Law and Regulations
All levels
Session Summary
They will be discussing on current and future challenges faced by organizations in managing their
human resources. You will have the opportunity to learn about recent law changes, future proposals
and their implications. This valuable information will give you the tools to be prepared and take
action in our companies.
Speaker Bio
ALFREDO HOPGOOD, ESQ. has a practice focused on labor and employment law, including
counseling and litigation in areas such as employment discrimination, disability and accommodation,
workers' compensation and other leaves of absences, wage and hour matters, mergers and
acquisitions, individual rights, labor arbitration and employment termination. Mr. Hopgood is ranked
as one of Puerto Rico’s Leading Attorneys in the Labor & Employment field by the renowned
international publication Chambers & Partners in its Latin America Guide.
KARLA RIVERA RUBIO, ESQ.- Ms. Karla Rivera Rubio working as an associate at Jimenez, Graffam &
Lausell since 2011. Her practice includes counseling and litigation in diverse topics, including wage
and hour laws, wrongful termination, employment discrimination, retaliation, sexual harassment,
transfer of a going business, contracts and other employment related torts. She works in several asset
purchase processes and transfers of business from a labor and employment perspective, union
campaigns, collective bargaining and provide legal counseling and gives seminars in all areas of
labor and employment law. She represents employers in different matters and administrative
proceedings before the Puerto Rico Antidiscrimination Unit, the Conciliation and Arbitration Bureau,
and the Office of Mediation and Arbitration of the Puerto Rico Department of Labor.
JORGE PIZARRO ESQ. counsels employers on the full range of labor and employment law issues,
including dealing with Union campaigns, collective bargaining, development of employee
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handbooks and effective personnel policies and procedures, dealing with drug and alcohol abuse
and testing, conducting effective investigations of sexual harassment complaints and employee
misconduct, matters covered under the Americans with Disabilities Act and compliance with wage
and hour issues. He has tried and won numerous employment discrimination and unjust termination
lawsuits for employers. He has vast experience in the healthcare industry representing many of Puerto
Rico’s premier hospitals and healthcare service providers, as well as the Puerto Rico Hospital
Association in matters that range from employment law to contract and compliance.
 5:30 pm – 6:30 pm
Networking @ EXPO
 8:30 pm – 1:00 am
Themed Gala and Social Activity: HR 007 Casino Royal
Featuring: Sin Pausa & Limi-T 21
Sponsors and Collaborators
Gold
Silver
Bronze
Abarca
AON
Ferraiuolli
FHC
HUB
Collaborators
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MSSS
Pro Assets
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