ICE UK LTD Overview - Integrated Catering Equipment

Company
Overview
www.iceukltd.com
1. Company Background
ICE UK Ltd
Integrated Catering Equipment (UK) Ltd is a wholly independent key
organisation within the Lomond Group of companies, operating from purpose
built facilities in Aberdeen, UK.
The company employs some 35 core staff to service current Accommodation,
Catering, Laundry and Refrigeration maintenance contracts & projects within
the North Sea, UK and internationally.
Areas of Expertise
Since 1993, ICE UK Ltd has become established as a leading supplier of
traditional and marine catering, refrigeration & laundry equipment to a
worldwide client base.
ICE provides a full design/installation and maintenance service to Offshore
and Onshore sites providing a quality service from full turnkey package to
single items.
Architec is the architectural division of ICE providing survey, design and fit out
services for new and existing accommodation and galleys.
Services Overview
· Architectural Services
· Accommodation New Build and Refurbishment
· Catering, Laundry & Refrigeration Equipment Sales
· Full Installation, Repair, Maintenance & After-Sales Services
HSEQ
ICE has an established documented and audited quality management system
in accordance with ISO9001:2008 with the main objective of continuously
maintaining and improving customer satisfaction.
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2. Specialist Services - Architectural
One of ICE’s biggest strengths is in design and development. Our designers work
with the client and turn a conceptual idea into reality with the absolute minimum of
compromise to quality and safety. At ICE we work with our clients to design and
manufacture custom built furniture and furnishings for all areas of their offshore
accommodation modules. We have both 2D and 3D CAD systems and can produce
in house rendered visualisations of projects prior to approval and commencement on
site. We pride ourselves in demonstrating our versatility and capability to satisfy all
customer enquiries.
As we approach the milestone of our 20th Anniversary, ICE is totally committed to
reaffirming its position as a market leader in the offshore accommodation
refurbishment sector.
Determined to set new standards and benchmarks for quality, workmanship,
innovation, service and value; nothing is more important to us than maintaining the
highest levels of service in our industry, in every facet of our business.
ICE Architectural Services provide turnkey packages for offshore:
· Accommodation Modules - conceptual studies, detailed architectural design,
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upgrade, modification and architectural refurbishment
Accommodation Modules - plant and equipment - laundry, galley, catering,
mess and recreation areas, cold rooms
Plumbing, heating and mechanical works - new and refurbished
Electrical, conceptual studies, detailed design, upgrade, modification and
installation – commissioning
Facility management - operations and maintenance support, maintenance
labour, spare parts and documentation
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2. Specialist Services – Architectural contd.
Typical Project Management
Pre Contract Award
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Conceptual Design
Liaison with Certifying Authorities
Negotiate with Sub Contractors
Cost Estimates including time & resource requirements
Client presentations
Contract Award
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Project Management
Design Team Reviews and Co-Ordination
Agree Planning & Scheduling of all contract deliverables
Weekly Client Review Meeting
Weekly and Monthly Progress Reports both Internal and External
Project KPIs controlled and delivered
Monitored Material , Plant & Equipment Procurement
Production Team Reviews and Reports
Monitored Contract Commercial issues
Managed Client variances and impacts
Monthly Financial Accounts: Variations
Contract Completion
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Monitored all Close Out Documentation
Client Contract review Meeting
Final Valuations
Final Contract Cost Reports
FPAL
Company Close out review meeting
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3. Specialist Services – Equipment Design &
Sales
The ICE (UK) Ltd Equipment Sales Department will design, specify, advise and
procure all types of catering, laundry and refrigeration equipment and specialized
fabrication and countering. We are distributors of many industry recognized brands
and as such offer competitive quotations for all requirements.
We also offer a comprehensive spares services for all types of laundry, catering and
refrigeration equipment. At our offices we have electronic parts catalogues for the
identification and procurement of spare parts.
As part of our service portfolio our team of factory trained engineers can provide a
fully guaranteed on and offshore spares fitting service and a full installation and
commissioning service.
Where our advice is sought by clients, full consideration is given to the individual
applications and budgets and utilizing our experience we will provide a fit for purpose
solution to our clients overall satisfaction. It should be noted that the provision of
equipment to the Offshore Sector requires specialist knowledge, particularly in
relation to marinized specifications such as materials and voltages.
Subsequently this equipment will often have a premium price due to its
specialist nature.
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4. Specialist Services – Refrigeration
ICE (UK) Ltd, also provides a comprehensive refrigeration equipment sales and
service package both to onshore and offshore sites.
Our team of refrigeration
engineers are fully trained in all aspects of refrigerant handling-minimising the impact
on the environment.
All refrigeration equipment supplied by ICE will
comply with the latest regulations for environmental
protection.
We are distributors for all types of FOSTER refrigeration
equipment, a recognised world market leading manufacturer.
A full cold room specification, design, and build service is available. Our team will
provide a full specialist turnkey package for all your cold storage requirements.
Our engineers provide a fast and efficient installation, repair and maintenance
service. Maintenance of refrigeration systems is a specialized field, in which ICE
(UK) Ltd are recognized market leaders. Our engineers are available on 24-hour
call to attend to all refrigeration system breakdowns.
Spares for all types of refrigeration systems are available from stock, minimizing
downtime in the event of system failure.
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5. Specialist Services – Equipment Installation,
Repair & Maintenance Services
In conjunction with the sale of all types of equipment ICE (UK) Ltd can provide a full
warranty and after sales package of installation and commissioning and pre-planned
maintenance programs. Our team of factory trained engineers has experience with
all types of catering and laundry equipment.
We have extensive experience in planned preventive maintenance (PPM)
programmes and we currently have a number of contracts in operation at various
locations on and offshore.
Ad-hoc visits can also be provided to suit the
requirement of our clients.
Detailed computerized records are maintained at our premises for all maintenance
contracts and a comprehensive reporting service is provided to our clients. This
reporting provides documentary evidence of both our service and equipment
monitoring.
ICE currently has Multi-Discipline Engineers (MDE) on a number of platforms in the
North Sea Sector including the following:
Captain WPP/Captain FPSO/Alba FSU
Maintenance of all Galley & Refrigeration Equipment
Alwyn North/Elgin PUQ/Dunbar/Elgin Franklin
Maintenance of all Galley & Refrigeration Equipment
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5. Specialist Services – Equipment Installation,
Repair & Maintenance Services contd.
The role of the MDE is:
· To ensure the safe operation of all Catering, Laundry and Portable Domestic
Appliance Equipment.
· To ensure that all the Catering, Laundry and Domestic Appliance Equipment
is in working order at all times for as long as possible as far as is reasonably
practicable.
· To provide advance notice on the advisability of replacing equipment, so that
a structured buying programme can avoid budget peaks.
· To advise the client on the best way of using the equipment, from a technical
point of view, to ensure it continues in working order.
· To allow for a knowledge base to be built up by our engineers, so that repairs
are made in a timely and efficient manner.
· To allow the holding / management and thus almost immediate availability of
manufacturers recommended spare parts on the client’s behalf by ICE.
· To provide an auditable system for recording the actions taken and
recommended by our engineer.
We take pride in the excellent safety performance of our engineers which is reflected
in the positive feedback we receive from our clients.
In addition literature, including operating instruction, installation manuals, spare
parts lists and maintenance / repair manuals are all kept within our premises and are
readily available to all our clients, should they be required. Through our relationship
with our suppliers, spare parts for all types of equipment are readily available. This
service coupled with our engineering expertise ensures equipment downtime due to
breakdown is minimized.
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6. Specialist Services – Onshore Services
In addition to our core services, we have an onshore service division providing a full
installation, commissioning, maintenance and repair service. Our engineers are
fully flexible to meet the requirements of our onshore clients in providing call out
cover, access to equipment outwith operational periods for kitchen use etc. All
engineers are fully trained and in possession of all industry recognised certification
for equipment maintenance.
ICE are one of the latest group of successful
companies to join this leading edge scheme,
designed to help industry improve it’s safety record.
We
recently
received
accreditation
from
SAFEcontractor, a programme which recognises
very high standards of health and safety practice
amongst UK contractors.
All our onshore engineers are Gas Safe registered, ensuring
we comply with UK legislation for gas safety.
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7. Track
Record
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Sample
Onshore
Accommodation Refurbishment (Design,
Procure, Install & Commissioning)
Bristow Helicopters
Refurbishment of canteen facilities
CHC Scotia Helicopters
Refurbishment of canteen facilities
Fraserburgh Academy
Design & Refurbishment of kitchen facilities
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8. Track Record – Sample Accommodation
Refurbishment (Design, Procure, Install &
Commissioning)
Captain WPPA/Captain FPSO/Alba North
Tea Shack Refurbishment
Corridor Flooring
Galley & Mess Room Refurbishment
Office Refurbishment
Recreation Area Refurbishment
Alwyn North/Elgin PUQ/Dunbar/Elgin Franklin
Accommodation Upgrade
Showers Installation
Galley Flooring
Laboratory Upgrade
Locker Room Upgrade
Main Lounge & Toilets Upgrade
Level 1 Corridor & Stairwell Refurbishment
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Paul B Lloyd Jnr/GSF Monarch/Sedco 704
Supply Temporary Kitchen
Supply & Installation of Sauna & Shower Panels
Galley Refurbishment (whilst still operating)
Gryphon Alpha/GP III
Supply & Installation of Sauna & Shower Panels
Flooring & Insulation Works
Offices Refurbishment
Recreation Room Refurbishment
Shower Room Upgrade
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8. Track Record – Sample Accommodation
Refurbishment (Design, Procure, Install &
Commissioning) contd.
SS Petrolia
Two new Accommodation Modules
17 Cabins & Recreation Area
Upgrade Existing Accommodation, Galley & Mess
Buchan Alpha
Conversion of two cabins to new Smoking Room
Gorrila V
Refurbishment of freezer flooring
Cabin Shower Refurbishment
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Ocean Spur
Galley & Mess Room Upgrade whilst operational in Egypt
CSO Alliance / CSO Wellservicer
Mess Room & Accommodation Upgrade
North Sea Producer
Galley & Mess Room Upgrade
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9. Track Record – Sample Supply of Catering,
Laundry & Refrigeration Equipment
ESS Support Services Worldwide, part of the Compass Group and a dominant
integrated support service provider in the Remote Site Sector, have for the past ten
years entrusted ICE (UK) Ltd to provide catering, laundry and refrigeration
equipment to all of their UK Offshore Client base. Now amounting to over 100
assets this is an excellent example of our capabilities in the provision of equipment
and through our partnership, the services we provide to these clients has extended
to maintenance and refurbishment programmes.
Eurest Services, also part of the Compass Group, is the leading provider of food and
support services in the UK. Today nearly 1,500 organisations place their trust in
Eurest Services to support their businesses and enjoy the benefits that come with
working with the industry experts. ICE (UK) Ltd, again provide their full range of
services to Eurest Services.
Entiér Ltd was established in September 2008 and is a new and exciting contract
catering and support services company, based in Aberdeen, UK. Entiér, which translates from French as “all-encompassing”, was formed to support the activities the
Olive Garden Catering Company, the successful Aberdeen service company, that
has built its success on onshore facility and event catering and has established contracts with organisations such as Robert Gordon’s College and the University of
Aberdeen. The incoming experience of several people has allowed the company to
move into offshore catering and support services, with all aspects of the company
now coming under the name Entiér. The company, currently employs more than 150
people and ICE are providing a variety of services to this fast growing enterprise.
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9. Track Record – Sample Supply of Catering,
Laundry & Refrigeration Equipment contd.
Other examples of Supply of Equipment are:
Captain WPPA/Captain FPSO/Alba North/Alba FSU
Light & Heavy Equipment
Refrigeration Equipment
Alwyn North/Elgin PUQ/Dunbar/Elgin Franklin
St Fergus Onshore Terminal
Light & Heavy Equipment
Temporary Kitchen Facilities
Maersk House/Gryphon Alpha/GP III/Janice
Light & Heavy Equipment
Temporary Kitchen Facilities
Safe Caledonia/Safe Bristolia/Safe Regalia/ Safe Astoria
Light Equipment
North Sea Producer
Light Equipment
Head Office, Aberdeen
Light Equipment
Britannia
Light Equipment
Safe Caledonia/Safe Bristolia/Safe Regalia/ Safe Astoria
Light Equipment
CSO Orelia/CSO Wellservicer/CSO Alliance/CSO Deep Blue
Light Equipment
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10.
Capability & Feedback
First Point Assessment Ltd
General
ICE (UK) Ltd are full members of First Point Assessment Ltd (FPAL): an independent
supply chain database to the Oil and Gas industry:- www.fpal.com
Company profile and performance is audited in two distinct ways as follows:Capability Profile
Capability is rigorously assessed and audited against a range of specific criteria,
such as Quality, Health & Safety, Environment, Skills etc.
The following Bar-Chart shows the published capability profile of ICE (UK) Ltd:-
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Performance Feedback
The following chart summarises performance feedback reports throughout the past 5
years. Average feedback reports are “Excellent” in all categories.
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11.
Corporate Facilities
Offices
In 2008, ICE (UK) Ltd demonstrated a commitment to its central operations in
Aberdeen by investing in an extension to its purpose built premises occupying a 1.8
acres site in Altens, Aberdeen.
Site
Office Complex
Services, Workshop & Warehouse
Storage Yard & Parking
1.8 Acres
10,000 ft²
3,500 ft²
50,000 ft²
The office complex accommodates boardroom, management, administration, project
offices & disabled toilets. Communications are served by a telephone system with 8
lines, faxes, e-mail, Cat5 LAN, WAN and Broadband Router. Two new 1TB RAID5
NAS boxes have recently been installed.
Quality Assurance
ICE is fully certified to ISO 9001:2008
by BSI Quality Assurance and are
working towards OHSAS 18001:2007
and ISO 14001:2004 accreditation
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Environment
The company is currently working towards implementing a fully documented
environmental management system with the ultimate aim of achieving ISO 14001
Environmental accreditation.
Health & Safety
ICE maintains a documented and independently audited Health and Safety
Management System.
The Company confirms zero LTA/LTI or HSE Notices within the past 5 years
Monitoring and control of the Safety Management System is achieved by the
following:-
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High Level Management Commitment
Management Policy & Objectives
Management Review
Internal Audit
Independent External Audit
Safety Committee & Communications
Site Safety Briefings
Memberships
The company holds memberships with the following organisations:First Point Assessment Ltd (No.10044249)
ISO 9001:2008
Individual employees hold memberships of the following institutes:Chartered Institute of Personnel & Development (CIPD)
Institute of Directors (IOD)
Training
ICE is fully committed to providing skilled and competent personnel for all business
activities. The Company operates a number of training and development initiatives
to ensure competency standards in all areas:-
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Formalized Recruitment Procedures
Evaluation Assessments
Training Reviews
On site training
Vocational Training
Annual Assessments
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12.
Management Team
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Integrated Catering Equipment (UK) Ltd.
Lomond House
Wellington Circle
Redmoss
Aberdeen
AB12 3JG
01224 894222
[email protected]
www.iceukltd.com
ISO 9001:2008
Certificate No FS62200
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