Better Together at Canada`s Wonderland

Summer 2012
Published in the interest of members and employees of Gay Lea Foods Co-operative Limited.
Better Together at Canada’s Wonderland - What a Day!
O
n Saturday
June 23,
2012, over 700
enthusiastic,
thrill seeking
Gay Lea Foods
Members and
Employees
joined together
to celebrate “Better Together Day” at Canada’s Wonderland. This event was hosted by
your co-operative to show our appreciation
of the support that you have given to Gay
Lea Foods either through your investments
or by your dedicated service as an employee.
We greeted the day with beautiful sunshine and 0ur guests
started to arrive at 9:00 a.m. to
enjoy an hour of exclusive ride
time on the Behemoth, the Psyclone, the Backlot Stunt Coaster
and the Antique Carousel.
It was really neat to see our guests enjoying
the many amazing rides that Canada’s Wonderland has to offer. Gay Lea Foods Delegate, Frances Johnson, commented “I am
finally getting to enjoy these roller coasters
after all these years. For many years I have
dropped the kids off and never entered the
park but today I get to enjoy it as well”.
Next we invited all of our employees and
members to the Wonderland Theatre where
they were addressed by Gay Lea Foods
Summer
COO, Michael Barrett. Board Chair of Gay
Lea Foods, Mark Hamel, also brought greetings on behalf of the Board of Directors and
expressed his appreciation to all those in
attendance. Ruth Malecki and Michael Barrett then announced the winner of the Gay
Lea’s Got Talent Competition. This was a
competition open to the employees at Gay
Lea Foods and there were many excellent
entries received. After some very difficult
judging decisions, a four way tie was declared! The Ivanhoe group comprised of
Kelly McIntosh, Vicki Lattner, Diane Musclow and Christine Arsenault with their
musical interlude of “Better Together”, Steven Retsinas on his
video he created entitled “Happy Meadows”, Better Together
Blocks by Nicole
Ladewig of head office
and rounding out the
tie, Robert Dunseith of
the Guelph Plant with his beautiful “Gay
Lea Better Together” handcrafted wooden
sign. These four winners will split the
Grand Prize of $5000.00! Lastly, the theatre was filled with excitement as our guests
were all anxious to win one of the 25 door
prizes that were available. Over $1500 in
gift cards and many Gay Lea promotional
items were up for grabs and 25 of our lucky
participants left the theatre with a gift bag
filled to the brim.
Courtyard Picnic Pavilion,
where our
guests enjoyed
some fellowship
and delicious
food. The Wonderland catering
staff was exceptional and all of
our 780 participants had their lunch and
were on their way back to enjoy the rides
within an hour of entering the luncheon
area.
As the weather was hot, many people
donned their bathing suits and headed to
Canada’s Wonderland Splash Works. This
water park has over 7 million litres of heated water fun in their 20 acre park. There
was something for everyone!
Gay Lea Foods wishes to thank all who participated in our appreciation day at Canada’s Wonderland. It was truly a pleasure to
offer you and your families an opportunity
to visit Canada’s most exciting theme park
and create some special family memories
for you and yours,
for years to come.
At Gay Lea Foods,
we truly are
“Better Together”.
From 11:30am to 12:30pm a buffet lunch
was served in the
INSIDE THIS ISSUE:
President’s Report - Rapport du Président
2
In the Spotlight - The McDonald Family
4
Ag Hall of Fame Inductee - Charles Diemer
6
Co-operative Leadership Program - Class 2
7
Retirement Lane
10
Director’s Scholarships
11
Classifieds
12
Return undeliverable Gazettes to:
Gay Lea Foods Co-operative
21 Speedvale Avenue West
Guelph, ON N1H 1J5
1
PRESIDENT’S REPORT — RAPPORT DU PRÉSIDENT
President’s Report
“...we look
forward to
rethinking many
of our business
processes to
ensure everything
we do adds value
and earns a
return.”
A
s we move to the last third of our fiscal year there
are several key indicators that point to our likely
year-end results.
gins. It is likely that these pressures will continue for
the balance of the year and therefore will likely impact year-end results.
Overall, sales have been strong (compared to budget),
particularly in butter, yogurt and dairy ingredients.
The butter category continues to be pushed by aggressive retail feature pricing and while we have lost distribution at one of our key retail banners, our overall
volume remained strong.
The implementation of the first phase of our new system (ERP) went well and the dedicated team that lead
this process deserves recognition. There are still a
few things to be worked out in fine tuning the first
phase and the team has already set their sights on
Phase 2 for completion in 2013. Armed with much
improved and timelier information, we look forward
to rethinking many of our business processes to ensure everything we do adds value and earns a return.
It will be an essential pillar in moving our cooperative from good to great.
Our cultured business also showed strength, driven
by our success with yogurt and our co-packing partnership with Danone. Greek yogurt has seen significant growth in the past year and we have been part of
that success. Danone’s OIKOS Greek Yogurt has just
been awarded the grand prize for the best Canadian
new product for 2012 and the Gay Lea team can take
much credit for that success.
Dairy ingredient growth was influenced by a number
of factors, including plentiful milk supply and a
strong ice cream production demand. Unfortunately
the world prices for skim milk powders and milk protein concentrates have dropped below 2009 levels
and our ability to be competitive with exports has
been impacted. As a result, we have higher inventories of MPC (milk protein concentrates) and lower
overall pricing.
What must now sound like the proverbial “broken
record,” our margins continue to be squeezed and
show a decline despite the gain in sales. Retail cultured products (sour cream, cottage cheese) have had
to face fierce competitive pressure and it is costing us
much more to do the same amount of business. As
well, the lower world pricing on MPC’s have forced us
to shift back to skim milk powder production and this
has had a negative impact on our costs and our mar-
With the pressure on margins, there are only two
directions to take in offsetting such a squeeze. One
will always be increased sales, particularly of higher
margin items. Our increased focus on innovation will
be part of this drive. The other will be an increased
and continuous focus on improved efficiencies and
process excellence. We have embarked on a series of
initiatives to meet these needs with teams focused on
process improvements. This too will be an essential
pillar in our long-term plans.
With four months remaining in the year, it appears
that our top line sales will meet expectations but that
our margins and overall profit may fall short.
We are committed to remaining focused on delivering
results for 2012, while at the same time ensuring that
we strengthen the foundation for the years to come.
As always, we look forward to the challenge.
Andrew MacGillivray
President and CEO
Rapport du Président
A
u début du dernier tiers de notre exercice financier, plusieurs indicateurs clés donnent une idée
des résultats que nous aurons probablement obtenus
quand arrivera la fin de cet exercice.
Nos ventes ont été généralement solides (si on les
compare au budget), particulièrement pour le beurre,
le yogourt et les ingrédients laitiers. La catégorie du
beurre continue à subir les pressions d’une concurrence féroce des prix-vedettes au niveau du détail, et
même si un de nos plus importants détaillants a choisi de ne plus distribuer nos produits, notre volume,
dans l’ensemble, est resté élevé.
2
Les ventes de nos produits de culture ont également
été solides, soutenues par le succès de notre yogourt
et notre partenariat avec Danone pour la collaboration en matière d’emballage. Le yogourt grec a connu
une croissance considérable au cours de l’année qui
vient de s’écouler, et nous avons profité de ce succès.
Le yogourt grec OIKOS de Danone vient de recevoir le
grand prix du meilleur nouveau produit canadien de
2012, en partie grâce à la participation de l’équipe de
Gay Lea.
Dans le domaine des ingrédients laitiers, la croissance
a été influencée par un certain nombre de facteurs,
notamment un approvisionnement en lait considérable et une solide demande de la part des producteurs de crème glacée. Malheureusement, les prix
mondiaux des poudres de lait écrémé et des CPL
NEWS
(concentrés de protéines de lait) ont été inférieurs
aux niveaux de 2009 et notre capacité de soutenir
la concurrence en matière d’exportation en a souffert. C’est pourquoi nos stocks de CPL sont élevés et
nos prix sont en général plus faibles.
« ...nous pourrons
revoir un grand
nombre de nos
pratiques
commerciales, de
façon à de nous
assurer que tout ce
que nous faisons
apporte une valeur
ajoutée et un
rendement accru. »
Quant à nos marges, elles subissent toujours des
pressions et ont même baissé, en dépit de l’augmentation des ventes. La concurrence reste féroce
pour nos produits de culture vendus au détail
(crème sûre, fromage cottage), et pour maintenir le
chiffre des ventes, nous sommes obligés de dépenser davantage. En même temps, devant la faiblesse
des prix des CPL au niveau mondial, nous avons dû
remettre l’accent sur la production de la poudre de
lait crémé, ce qui a exercé un impact négatif sur nos
coûts et nos marges. Il est probable que cette situation ne changera pas d’ici la fin de notre exercice
financier, ce qui affectera probablement nos résultats de fin d’année.
La mise en service de la première étape de notre
nouveau système (PRO) s’est bien passée et l’équipe
spécialisée qui dirige ce processus mérite notre
reconnaissance. Il reste encore quelques mises au
point avant de terminer cette première étape, mais
l’équipe a déjà commencé à penser à la 2e étape, qui
devrait se terminer en 2013. Grâce à une information considérablement améliorée et actuelle, nous
pourrons revoir un grand nombre de nos pratiques
commerciales, de façon à de nous assurer que tout
ce que nous faisons apporte une valeur ajoutée et
un rendement accru. Il s’agira d’un pilier d’importance capitale soutenant nos efforts pour rehausser
l’excellence de notre coopérative.
Devant les pressions qui s’exercent sur nos marges,
nous avons deux voies à suivre : Bien sûr, il reste
toujours important d’augmenter les ventes, particulièrement celles des produits susceptibles de nos
apporter les marges les plus élevées. Dans le cadre
de ces efforts, nous mettons de plus en plus l’accent
sur l’innovation. Mais il faudra également poursuivre et accroître l’attention portée à l’amélioration de l’efficacité et l’excellence de nos processus.
À cette fin, nous avons lancé une série de projets et
formé des équipes axées sur l’amélioration des processus. Nos plans à long terme reposent également
sur ce pilier extrêmement important.
Il reste quatre mois avant la fin de l’exercice financier, et il semble que nos attentes vont se réaliser en
ce qui concerne les ventes de nos principales
gammes de produits, mais pas tout-à-fait dans le
cas de nos marges et de nos profits généraux.
Nous continuons à travailler ferme pour obtenir les
résultats prévus pour 2012, et en même temps nous
faisons des efforts pour placer notre entreprise sur
une base encore plus solide en vue des années à
venir. Comme toujours, nous voyons venir ce défi
avec optimisme.
Andrew MacGillivray
President and CEO
Gay Lea Welcomes the Following New Members:
 Graham J. E. Bird - Bright
 Katherine H.M. Bird - Bright
 Thomas W. Bird -Bright
 Maxime Brunette - St-Eugene
 Normand/Celine Franche Brunette - St-Eugene
 Jennifer Bryson - Dobbinton
 Benjamin Colcuc - Burgessville
 Daniel Colcuc - Burgessville
 Emma Colcuc - Burgessville
 Julia Colcuc - Burgessville
 Wendy Colcuc - Burgessville
 Julie &/or Bryan Cook - Caledon
 Danzel Holsteins Ltd. - Shakespeare
 Jamal Demorest - Mississauga
 Mary Ann & Joseph Doré - New Dundee
 Quinton Ellison - Listowel
 Gladys Fiss - Dobbinton
 Joe Gutscher - Mildmay
 Michelle Gutscher - Mildmay
 Celina Hildbrand - St. Albert
 Etienne Hildbrand - St. Albert
 Eveline Hildbrand - St. Albert
 Samantha Hildbrand - St. Albert
 Hillandia Farms Ltd.- Norwich
 Austin & Rita Hunt - Owen Sound
 Hyspruce Holsteins Inc. - Woodville
 Benjamin Jantzi - Wellesley
 Jordan Jantzi - Wellesley
 Nicholas Kamink - Carrying Place
 Sara Kamink - Belleville
 Stacey Kamink - Picton
 ChrisKappers - Ingersoll
 Shannon Kavanagh - St-Pascal-Baylon
 Willy &/or Jacqueline Koot -Thamesford
 Ganjuan (Jennifer)Luo - Guelph
 Maitland Meadows Farms Ltd. - Jasper
 Romeo Marcelo - Scarborough
 Adam Martin - Ethel
 Barbara Martin - Brussels
 Graham – Martin - Ethel
 Grant &/or Pamela Martin - Ethel
 Neil Martin - Ethel
 Todd Martin - Ethel
 Bruce Graeme McTavish - Lanark Highlands
 Minten Organic Dairy Farms Inc. - Lambton
 Naomi Pryce - Seaforth
 Deanna Ringelberg - Troy
 Kathryn Ringelberg - Troy
 Norman Roes - Milverton
 Sharon Roes - Milverton
 Megan Thompson - Winchester
 Nathan Thompson - Winchester
 Wiljaven Farms Ltd. - Thamesford
 David &/or Wendy Worte - Lakeside
 Mary E. Young - Cambridge
 Thomas Zekveld - Bowmanville
Friendly Reminder If you have had a change in DFO license #
or a Name Change, please advise your
Member Services Representative as this
can affect your Patronage payment in February.
Also, be sure to call the Member Relations
Office 519-822-5530 xt 2268 if you are
planning a change in address!
3
IN THE SPOTLIGHT
The McDonalds, part of Gay Lea Foods since 1948
The McDonald family of Guelph, ON,
has strong multigenerational ties to
Guelph and Gay Lea
Foods. The McDonald family, whose
ancestors emigrated
from Scotland a
couple of generations ago, landed in
Douglas McDonald and a wooden butter churn
Guelph, ON and
have been part of its Co-operative heritage for many years.
Douglas McDonald started working at the Guelph milk processing
plant at the age of 16 where he was a butter maker for United
Dairy and Poultry Co-operative Ltd., which was later renamed for
the brand name of its market leading products, Gay Lea Foods Co
-operative Ltd. Doug spent his entire productive working life at
Gay Lea Foods using his well-honed butter making skills to help
create its market-leading product, Gay Lea Butter. “Back then, it
was all done by sight, smell and taste”, says Jamie McDonald, son
of the late Douglas McDonald. Doug worked in the butter making
business for 43 years. This family heritage is tied even further to
Gay Lea Foods as Douglas and his wife Barbara were married in
the United Dairy & Poultry banquet hall which is now home to
Gay Lea Foods’ Research & Development Laboratory. Barbara’s
uncle was the mayor of Guelph at that time and also worked in the
Guelph plant where he was the Plant Manager. Barbara also
worked in the plant where she packed butter by hand, wrapping
the butter and placing it in cartons for delivery to stores. Douglas
passed on in 2001 but the family ties to Gay Lea remains strong
with his son Jamie McDonald, who is also a long time employee of
Gay Lea Foods.
Jamie has been working at the Guelph processing plant for 29
years where he currently runs the evaporator/separator in the
milk processing plant at our newer Delta Drying facility. Jamie
also has seen many changes in technology - just as his father used
a wooden butter churn, Jamie started out loading cans of ready
whip cream into cartons by hand where today, it is all automated
and 115 cans/minute can be loaded into boxes ready to ship out to
our customers. Starting out at the processing plant was somewhat of a falling into the job, for Jamie would regularly come to
the United Dairy & Poultry lunch counter & dairy bar, which now
houses offices for Member Relations staff, The Process Excellence
team, the National Sales & Business Development team and the
Cafeteria. One day when 17 year old Jamie showed up expecting
to place an order for lunch he was given a hard hat and whites
instead of a hamburger and ice cream and has been here ever
4
since. Jamie has been part of this Guelph processing facility’s
team for 29 years, an active member of the Health and Safety
Committee for 25 years and a committed Investor Member of Gay
Lea Foods. When asked what keeps him here, Jamie says, “it’s a
big part of my life, it’s what I know”. It seems that fate would
somehow deepen the ties to Gay Lea Foods as Jamie’s Grandmother provided cooked meals for the catered events at the banquet hall, just as his wife Kimberly’s Grandmother, Gladys
McDonald (no relation) had done. These high school sweethearts
both have family ties to Gay Lea Foods. Kimberly was even named
after Jamie’s Grandmother Jean, Kimberly Jean, as these two
Grandmothers got to
know one another by
cooking for the banquet
hall, little did they know
that their grandchildren
would end up married!
Jamie and Kimberly live
in Guelph with a daughter who currently attends
the University of Guelph
where she is working
Jamie, daughter Shelby and Kim
towards becoming an
elementary school teacher. When Jamie is not at work, he is active in martial arts and has a 3rd Degree Black belt in Karate and
travels to judge Karate competitions, and most recently returning
from judging a competition in Japan.
Jamie has seen many changes in plant processes over the years,
from “stacking powder by hand to having robots do that now and
from drying valves by hand to having a computerized control
room.” Jamie
recalls when running the old milk
dryer which was
in use until year
2000, on hot and
humid days, they
would have to go
around the dryer
and tap the edges
to release any
stuck powder
from the sides.
When asked about
Jamie McDonald at the Milk Dryer
retirement, Jamie
says, “it’s in the plans, but not for a while.”
A true example of how we are Better Together with the McDonald
Family legacy at Gay Lea Foods!
EN VEDETTE
Les McDonalds font partie de Gay Lea Foods depuis 1948
La famille McDonald, de Guelph,
Ontario, est solidement associée depuis des générations à Guelph et à
Gay Lea Foods. Les
premiers membres
de cette famille,
arrivés d’Écosse
depuis à peu près
deux générations,
se sont installés à
Guelph, Ontario, et Douglas McDonald et une baratte a beurre en bois
ils ont participé
pendant de nombreuses années à la tradition de coopération de
cette ville. Douglas McDonald avait 16 ans quand il a commencé à
travailler à la United Dairy and Poultry Co-operative Ltd. Il y était
baratteur à l’établissement de Guelph, qui adoptait plus tard le
nom de son plus important produit de consommation pour devenir Gay Lea Foods Co-operative Ltd. Doug a passé toute sa vie
professionnelle chez Gay Lea Foods, et ses solides compétences en
matière de fabrication du beurre ont contribué à la création du
produit qui a fait le mieux connaître la coopérative sur le marché,
le beurre Gay Lea. « À l’époque, tout était fondé sur l’aspect visuel, l’odeur et le goût, » dit Jamie McDonald, fils du regretté
Douglas McDonald. Doug a produit du beurre pendant 43 ans.
L’histoire de la famille est encore plus liée à Gay Lea Foods par le
fait que Douglas et sa femme Barbara avaient célébré leur mariage dans la salle de banquet de l’United Dairy & Poultry, un local qui est maintenant le laboratoire de recherche et de développement de Gay Lea Foods. L’oncle de Barbara était maire de
Guelph à l’époque, et travaillait aussi à l’établissement de Guelph
à titre de directeur des installations. De son côté, Barbara y était
préposée à l’emballage et à la mise en caisse du beurre, travail qui
à l’époque était fait à la main. Douglas est décédé en 2001 mais la
famille maintient encore des liens solides avec Gay Lea, étant
donné que son fils, Jamie McDonald, en est également un employé de longue date.
Jamie travaille depuis 29 ans à l’établissement de transformation
de Guelph, et il est maintenant responsable du fonctionnement de
l’évaporateur et séparateur de lait à notre toute nouvelle installation, Delta Drying. Jamie a lui aussi observé l’évolution de la technologie. Comme son père, qui avait commencé par utiliser une
baratte en bois, Jamie a d’abord chargé manuellement dans des
caisses les cannettes de crème fouettée. Maintenant tout est automatisé, et, chaque minute, 115 cannettes peuvent être placées
dans des boîtes, prêtes à être expédiées aux clients. Pour Jamie,
c’était tout naturel de commencer à travailler à l’établissement de
transformation de lait, étant donné qu’il fréquentait régulièrement le casse-croûte et comptoir de crème glacée d’United Dairy
& Poultry, dont les locaux abritent maintenant les bureaux du
personnel des relations avec les membres, de l’équipe de l’excellence des processus, de l’équipe nationale du développement des
affaires et de l’expansion des ventes, ainsi que la cafétéria. Un
jour, à 17 ans, Jamie arrivait en s’attendant à placer sa commande
de déjeuner, mais on lui on a donné un casque et un uniforme
blanc au lieu de son hamburger et de sa crème glacée, et il y est
resté jusqu’à maintenant. Ça fait maintenant 29 ans; de plus, il est
membre actif du comité de la santé et de la sécurité depuis 25 ans,
et il est membre investisseur enthousiaste de Gay Lea Foods. Si
on lui demande ce qui le retient ici, Jamie dit : « C’est une grande
partie de ma vie, c’est tout ce que je connais. » On aurait dit que
c’était sa destinée, car sa grand-mère avait cuisiné des repas pour
les événements tenus dans la salle des banquets, tout comme Gladys McDonald (sans lien de
famille), la grand-mère de
sa femme Kimberly. C’est
ainsi que lui et sa femme,
déjà grands amis à l’école
secondaire, avaient tous les
deux des liens familiaux
avec Gay Lea Foods. Kimberly avait même reçu le
prénom de la grand-mère
de Jamie, Kimberly Jean, et
les deux grand-mamans
s’étaient connues en travailJamie, sa fille Shelby et Kim
lant pour la salle des banquets. Elles ne se doutaient pas que leurs petits-enfants se marieraient. Jamie et Kimberly habitent à Guelph et ont une fille qui
fréquente en ce moment l’Université de Guelph, où elle se prépare
à devenir enseignante au primaire. Quand Jamie n’est pas au travail, il s’exerce aux arts martiaux et il détient une ceinture noire
du 3e degré en karaté. Il se déplace pour servir de juge à l’occasion
de compétitions de karaté, ce qui l’a récemment emmené jusqu’au
Japon.
Jamie a observé de nombreux changements des processus de production au cours des années, à partir de « l’empilage de la poudre
à la main, jusqu’aux robots qui font maintenant cette tâche, et à
partir de l’essuyage à la main des soupapes, jusqu’à une salle de
cont4rôle informatisée. » Il se souvient de l’ancien dessiccateur à
lait, utilisé jusqu’en
2000; pendant des
journées chaudes et
humides, il fallait
faire le tour du dessiccateur et en frapper les parois pour
dégager la poudre
qui y restait collée.
Quand on lui parle
de retraite, Jamie
répond que « ça
devra arriver un
jour, mais pas avant
un bon bout de
temps. »
Jamie McDonald et le dessiccateur à lait
L’héritage de la famille McDonald chez Gay Lea Foods : Une belle
illustration de la façon dont nous sommes « mieux ensemble ».
5
NEWS & EVENTS
Long Time GLF Member Inducted Into the Ontario
Agricultural Hall of Fame
In its thirty-third year, the Ontario Agricultural Hall of Fame Association inducted five leaders into the Hall of Fame Gallery at
Country Heritage Park in Milton on Sunday June 10, 2012. To
qualify for this prestigious recognition, Inductees must have
demonstrated visionary leadership, innovation and entrepreneurship in the advancement of agriculture in Ontario.
Charles Augustine Diemer of Woodslee, ON
business. He was instrumental in the formation of The Co-op Fidelity and Guarantee Association in Essex County which evolved
into the Co-operators Insurance Association of Guelph and ultimately the Canada-wide The Co-operators. Also under his leadership, the United Farmers of Ontario became the United Cooperatives of Ontario. Each of these Co-operatives has made huge
contributions to both Ontario agriculture and to the Ontario economy.
Charles Diemer has dedicated his
life to the science of agriculture
and to the development of rural
Ontario through the Co-operative
movement. He has been honoured
with a host of awards for his outstanding achievements, including
the Order of Canada for his contributions to enhancing the quality of
life through Co-operative and farm
organizations, the Queen’s Jubilee
Medal, Canadian and Ontario Centennial Awards and the Lifetime
Achievement Award from the Canadian Co-operative Association.
Mr. Diemer’s accomplishments are so numerous and far reaching,
that it is difficult to summarize them all in one short piece.
Charles Diemer and family own Cornacres Holstein Dairy Farms.
Charles introduced registered Holstein cattle to Essex County and
was a Master Breeder. He promoted the use of artificial insemination to improve the genetics of dairy cattle, and introduced pollinated hybrid corn and also soybeans to his farm in their early
days., with both these crops now major contributors to the dairy
industry and to the Ontario economy.
His involvement in the Co-operative
movement began back in the 1930’s when
Charlie was touched by the needs of farmers struggling during the Great Depression
with no access to funds to buy seeds or
equipment. He became the guiding force
behind the Woodslee Credit Union which
he and his wife Madeleine operated for
fourteen years from a cash box in their
own home. More and more farmers
joined, and now the Woodslee Credit Union is a vibrant organization with seven
branches. After World War Two, he
worked to form a number of different Cooperatives, including the Essex County
Medical Co-operative that provided medical and hospital coverage to local farmers
until the Ontario Hospital Insurance Plan (OHIP) was introduced
across the province.
Charles was nominated to the provincial board of the Co-operative
Union of Ontario for eleven years, where he eventually became
President. He led discussions that saw the transition of the United
Dairy and Poultry Co-operative to the Gay Lea Foods Co-operative
Ltd, which today is a thriving farmer-owned dairy processing
6
GLF Director Rob Goodwill, Inductee and long time Gay Lea Foods
Member Charles Diemer, GLF Director John Ellison
Few individuals have been able to affect the progress and economic development of rural Ontario as much as Charles Diemer has
done.
The Diemer Family
Charles Diemer is sponsored by Gay Lea Foods Cooperative Ltd.
Charles Diemer was inducted alongside four other outstanding
Leaders in the field of Agriculture. Go to our Members Website
for the link to the full story at www.gayleafoodsmembers.com
NEWS & EVENTS
Co-operative Leadership Program - Class 2
News Release - May 2012
W
ith just a few
months passing
from the conclusion of the first
Co-operative Leadership Program, the ambitious staff at
Gay Lea Foods Co-operative
Limited (GLF) took it upon
themselves to plunge into another round with another
group of aspiring individuals.
We were told that we were the
Back Row: David Grieve, Gordon Alblas, Justin Williams, Neils Van Beek, Ryan Martin,
fortunate ones chosen out of
Roland Weber. Front Row: Terry Heinzle, Josh Ireland, John Ahrens, Sandy Terpstra
the mass of applications they
received, and from the depth
and breadth of the skills, experience, knowledge and ea- employees only increases our confidence in the products
gerness of those there for the beginning of this first ses- we are putting onto store shelves.
sion of the second round, it gives great hope and inspiration to the future of our industry.
The group also gained knowledge by a brief review of the
history of Gay Lea Foods by Member Relations staff SanThe format of the program remains similar to that of the dra Alton and Shannon Kavanagh. To know where we are
first group, but is changed by the constant progression of going as an industry we must know where we have been.
the industry we work in. Discussion was made about the Several of the memberships have now been passed on to
future of our industry, and where we see it in 15 years the next generation, and some are still held by members
[2027]. The possibility of great change in our industry is who have been around for decades. It is easy to underonly further emphasized by the current TPP talks and the stand that members are not ready to retire and leave the
constant pressures on our supply managed system. industry. As William Shatner put it… "I can't imagine retirPresentations from GLF staff and GLF Chair Mark Hamel ing. To what? Retire? I'm doing the greatest thing in the
of what they saw and their experiences from seeing the world."
dairy industry in other parts of the world accentuate how
fortunate we are in Ontario. We must truly appreciate With all that we have learned at this first session, we enthat “Canada is one of the great countries. In the mundane ergetically await what is still to come. We hope that we
anxiety of making a living, you lose sight of the fact that can live up to expectations of the GLF membership, and
Canada is one of the great countries of the world.” (William that we can use what we gain in this Co-operative Leadership Program to have a positive influence on the future of
Shatner).
the agricultural industry.
How fortunate we are in the world, and the quality of the
foods we consume, was only further emphasized on the About the Program: The GLF Co-operative Leadership Program is tarsecond day of the first session, when we were fortunate geted at GLF producer members in the 18–35 year age group. From
the spring of 2012 until the fall of 2013, 10 participants will experience a
enough to be able to tour Gay Lea Foods’ Clayson Road number of learning opportunities through 5 sessions. Three of these
plant. After meeting some of the plant staff and supervi- sessions will include joint sessions with participants from the Quebecsors, we saw our passion for the dairy industry as produc- based co-operative Agropur.
ers is matched by those working for Gay Lea Foods at its
plants. The passion and commitment displayed by the
7
NEWS & EVENTS
Introducing the Class of 2012
I have a strong dairy background, having grown up on a 50 cow Ayrshire farm near Elmwood, Ontario. I
hold a Diploma in Agriculture from Ridgetown College, and an Agribusiness degree from Olds College in
Alberta. My passion for dairy farming has provided me with many opportunities to travel overseas. I
spent a summer in Germany, I worked on a dairy farm in New Zealand for six months, and I recently went
on a farm tour in South Africa. Over the course of this leadership program, I hope to continue networking
with those who share my passion for the dairy industry and to gain new ideas for how I can contribute to
it.
John Ahrens
Gordon Alblas
I am excited to be one of this year’s Gay Lea Foods Co-operative Leadership Program participants. I graduated from Ridgetown College in 2011 with a Diploma in Agriculture and, I worked off farm for year at a
cash crop farm growing potatoes and corn. I am now farming full time with my parents milking 45 cows
in a modern tie stall barn near St. George. I currently own a flock of 40 ewes, of which I sell most of the
lambs for breeding stock. Besides the cows and sheep, we crop 150 acres of alfalfa, corn for silage and
high moisture grain and winter wheat. Most of the acres are used to feed the livestock with wheat being
the only cash crop. The long term farm plan is that I will be taking over the family farm. I am looking
forward to learning more about leadership and the dairy industry from a processor’s standpoint. Thank
you for this great opportunity.
My wife Emily and I, together with my parents, Jim and Katherine Grieve, farm just North of Embro. We
milk 65 Holsteins 3x / day in a parlour- free stall set up. We classify and milk test with DHI. Changes
that we are researching and considering for the future might include; solar-heated hot wash water and
"green bedding" with separated manure solids. I look forward to the future meetings with the CLP, continuing to develop the connections we have started to form with each other, touring the Gay Lea facilities,
and learning how this co-op will continue to grow and strengthen.
David Grieve
I am farming with my parents in St-Eugene, in Eastern Ontario. We are milking 135 Holstein cows twice a
day. We are currently working close to 700 acres with 600 of it owned and 100 rented. In 2007 we got our
anaerobic digester up and running and have since added a second genset in 2009 to bring our output to
360kw.
I signed up for the CLP program to learn more about our industry and meet new friends who wish to do
the same!
Terry Heinzle
Josh Ireland
8
I farm with my wife Marjan, 2 boys Joel & Tyson (with a new addition due in July) and my parents Mark
and Debbie. Settled in 1866 by my great-great-grandfather, we are located just south of Teeswater where
we milk 160 Holsteins 3x/day. We have a land base of 700 acres of which hay, corn and soybeans are rotated to produce the feed for the herd as well as some that is cash cropped. Producing milk became the
main source of income in 1947 when the dual purpose herd of Shorthorns contracted tuberculosis and
were replaced with registered Holsteins. I am looking forward to learning more about all the processes
our milk undergoes after it leaves our farm. It is very important to have a good understanding of our industry and our products, as well as learning more about the general operation of Gay Lea. With Gay Lea’s
great product line-up, I look forward to learning more about how our milk goes from farm to table.
NEWS & EVENTS
Co-operative Leadership Program
Ryan Martin
Sandy Terpstra
I am part owner in Ontowa Farms located in Elmira with my parents Ralph and Judy Martin, and
my brother Phil Martin. My wife Lori and son Isaac enjoy coming to the farm to visit and help milk
the herd of 90 registered Holsteins in a new free-stall parlour barn recently constructed in 2010.
Our land base of 280 acres is sufficient to produce enough forages for our herd as well as most of the
energy concentrate for the dairy ration. The new barn allows us to continue to get involved in the
community as well as making for lighter work when someone is on vacation. I am enjoying getting
to know the other participants of the CLP class and look forward to learning more about Gay Lea and
how we can continue to strengthen the organization.
Sandy farms with her husband Ben & two children, Benjamin 4 yrs and Alexis 1yr near Brussels. A
family farm since 1967, they milk 180 Holsteins 2x daily, they own 580 acres and rent an additional
200 acres. Almelo Holsteins is a 50/50 partnership between Ben and Sandy since 2001 and a proud
Gay Lea Member since 2002. By participating in the GLF Leadership Program, Sandy hopes to gain
leadership skills that can be used on a daily basis on the farm & farm related organizations. As dairy
farmers, it is important to educate ourselves about our industry & as leaders, this will ensure a
strong future in dairying now and for years to come. Meeting other dairy farmers & talking about
the past, present, and future is a highlight as well! Sandy looks forward to learning more about Gay
Lea, co-operatives & their structure both locally & around the world alongside the other participants.
My parents and I have a 50 cow tie-stall herd just outside of Norwood. We have purebred Holstein
and Brown Swiss cows that we milk 2x/ day with a focus on milk quality. By participating in the Gay
Lea Co-operative Leadership Program I hope to meet and discuss issues with other young dairy
farmers who have similar aspirations for their farm and the dairy industry, as well as to gain integral
leadership skills.
Neils Van Beek
Roland Weber
Justin Williams
In 1996 my family emigrated from Switzerland where they had been dairy producers to start a new
dairy operation in Canada. Our farm is located just outside of St. Marys. I farm with my brother and
parents, and we are currently milking 170 Holstein cows twice daily and run 650 acres. I think one
of the most interesting things about participating in the Co-operative Leadership Program will be
seeing first hand all the processes that the milk we produce goes through as it moves from the farm
gate to the consumer. I also hope to gain a better insight into the functioning of the co-operative as
well as learn a thing or two about leadership that I can bring back to my family, work and community.
I am an 8th generation dairy farmer working with both my parents, milking 57 Holsteins 2x/day in a
three row tie stall barn. In the spring I produce maple syrup with 500 trees. Much of the sap is collected through gravity fed pipeline with around 20 pails hanging on trees. I graduated from the University of Guelph, Kemptville Campus, with a diploma in agriculture in 2009. I was a 4H member for
10 years and am now continuing on as a 4H leader, and have been very involved with Junior Farmers for 5 years at the provincial level. I am hoping to learn lots about the co-operative system in Canada while making many new connections in the dairy industry. Future plans include taking over the
family farm.
9
NEWS & EVENTS
Fond Farewells & Remembering the Past
Jim Kaine Latest 35+ Year Gay Lea Veteran to Retire
A five-generation Kaine era comes to an
end on June 15 as Jim Kaine says farewell and leaves Gay Lea for his new
home on Cape Breton Island.
Jim joined Gay Lea in 1978, returning to
work alongside his dad, James Sr., who
also worked at our Guelph plant.
Jim started working with his dad as a
kid at the Victoria Dairy, which was
purchased by the United Co-operatives
in 1962. As a kid, he recalls delivering
milk bottles door-to-door with Grey, the horse who pulled the
milk wagon. He fondly told all present how if the milk deliverer
stopped for a visit and took too long in the house, the horse would
dutifully go on to the next one
and wait there. He also has
shared his memories of sitting
with his parents at the former
Dairy Bar at the Guelph plant.
Jim & Andrew McGillivray, President
The Kaine family tradition in
dairy is a rich one, dating
back to 1910, when his greatgrandfather, grandfather and
great uncle were all involved
in the business.
As Brad Cuyler and Randy
Whitton said, “Jim has always
been proud to be a part of Gay
Lea.” There were also many
smiles and tears as they recalled the days of Gay Lea
hockey and baseball teams,
often league winners, and ice
fishing trips where “Jim got us
home.”
Jim was emotional as he said a
special thank you to the rest of
those he called “the original 6”:
Darrell Breaton, Sultan Sheikh,
David Grein, Brian Hodge and
Keith Fearnley.
He has much to look forward
to. Ten years ago, he and his Jim holding the Kaine Dairy milk bottle
wife purchased a property on
Cape Breton Island. He has spent most of his holidays since,
building a house and a barn, constructing a laneway and getting
ready for his retirement.
Now, with many plans, Jim will be busier than ever. His property
includes apple, pear and plum trees, 200 organic table grape vines
and a plot ready for raspberries.
As Jim said his goodbyes, Michael Barrett presented him not only
with a Gay Lea glass bottle, but also with a Kaine Dairy one, something Jim had tried to find for many years.
We wish Jim all the best in his retirement and hope, despite the
distance, he will come back and visit.
Brian Eidt Says Farewell
On Friday May 11, employees
gathered in the lunchroom at
our Guelph plant to wish Brian
Eidt all the best in his retirement. With his family present,
he bid us farewell.
Brian joined Gay Lea in February 2000, working for 12 ½
Brian’s wife Mary Lou & Brian
years as an accounting clerk under four different plant controllers. As an
avid golfer, he enthusiastically participated
every year in our tournaments and has
plans to come back to golf with Gay Lea
friends at our annual events.
In his farewell, Brian talked about looking
forward to a more relaxed schedule and
doing things that he truly loves such as
(more) golf, family ancestry, not getting up
at 6:20 a.m. and perhaps some volunteering.
H e
ended by saying. “Although I
am leaving, I plan on not
being a stranger, as I plan
on dropping in to visit from
time to time.”
All the best in your new
journey Jim & Brian!
Check out the NEW GLF Members Facebook page at www.facebook.com/GayLeaFoodsCoopMembers
Here is where you can see photos of events such as Better Together Day at Canada’s Wonderland, the Bouncy Castle in action at the twilight meetings, as well as updates & notifications of
events. While you’re there, be sure to “Like” us!
10
Shyam Desai & Brian
NEWS & EVENTS
Heading Towards
Retirement !
Directors’ Scholarship Awards
Gay Lea Foods is looking for applicants
for its annual Directors’ Scholarship
Awards. Each year six students receive a
$500 scholarship.
All dependent children of Gay Lea
members are eligible to apply. Members
must be in good standing at the time the
scholarships are awarded in August
2012. Eligible applicants must be in their
final year of high school and be accepted
for admission to an accredited college or
university beginning in the Fall of 2012 or
Winter of 2013.
If any successful scholarship recipient
does not attend in the Fall or Spring for
any reason, he/she will forfeit the scholarship to allow another student to take advantage of the program.
Note: Children of Gay Lea Foods employees are not eligible.
First priority is given considering the
following:
 Students entering agriculture-related
fields of study.
 Demonstrated
past
and
current
involvement and leadership in the
agricultural community.
 Demonstrated
past
and
current
community and co-operative involvement.
 Best average of any six Grade 12
courses (as the final determinant).
Completed Application Forms (see
enclosed) must be returned to the
Corporate Secretary, Ove Hansen, no
later than Friday, August 10, 2012.
Long time GLF
employee,
Kathy
Tjart is setting her
sights on retirement in December
of 2012. Kathy is
busy
training
Stephanie
Little
and Deanne Reilly to take over the
helm of the Member Relations Administrative team but is still available
for any Membership inquires. Kathy
has been instrumental in getting the
new Membership database up and
running.
More to come on her story.
Summer News From the Museum
www.dairyheritagemuseum.ca
Tel: 1-888-773-2955
Email: [email protected]
Making Butter and Homemade Ice Cream
With advanced notice, Gay Lea Dairy Heritage Museum staff
would be pleased to provide these activities for your group or family. We have had many youth groups enjoying this delicious craft.
Children’s Section
Many families and youth groups have been enjoying our new children’s section with a variety of activities including: 1. Milk: From
Cow To Table. 2. Which Dairy Cow Are You? 3. What Is Your Favourite Ice Cream? 4. Cows Of The World. We have lots of books
in our library also.
Trailer
Our own Gay Lea Dairy Heritage Museum Trailer is being outfitted with some new and interesting artifacts and fact boards, as
well as a number of novel creative activities for young visitors. We
are available for fairs and events during the summer and early fall.
What is it?
Picnic Lunch and Trails
Bring your own lunch and enjoy it using our new picnic tables in
our beautiful Carolinian forest setting. Lots of new trails and an
outdoor scavenger hunt for all to enjoy.
The Laughing Stock—lol !
Q&A
4805 Jamestown Line, RR # 2
Aylmer, ON, N5H 2R2
Monday—Saturday: 9 am—5 pm
Until Labour Day
Q: What do you call a sleeping bull? A: a bull - dozer
Q: What do cows get when they are sick? A: Hay Fever
Q: Why do cows wear bells? A: Their horns don’t work
Southwest Ontario Barn Quilt Trail
The Museum has its own Barn Quilt
square, representing a dash butter churn,
which is exhibited by our front gate beside
our own sign. This is a project of the
E.O.N. Association of Museums to which
we belong. The driving trail takes you
past historic sites and buildings throughout Brant, Elgin, Middlesex, Oxford and
Norfolk counties. We are one of 20 in
Elgin County so please take time to notice
our quilt design and pick up a pamphlet/
map when you visit us. To learn more visit
www.barnquilttrails.ca Happy trails!
With over 15,000 “likes” on the GLF corporate Facebook page, dairy product lovers are
faithful fans of butter and beyond. Check out
GLF’s new corporate Website and FB page.
You can enter contests, get great recipe ideas, learn about GLF products & 11
more. So thumbs up to dairy!
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Zone 1 - Dec 4, 20
12
Zone 2 - Dec 5, 20
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Zone 3 - Dec 6, 20
12
Zone 4 - Nov. 29,
2012
Classifieds
- Look fo
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Members Lea Foods Co-op
on Faceb
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www.fac
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book.com
GayLeaFo
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- Check o
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www.ga
ylea.com
The Classifieds deadline for the next issue is September 20, 2012
Hay and Forage Supplies. Bale wrap, Net wrap, Poly Baler twine, Bunker
Bruce Square Baling. For your large square baling —3 ft x 3 ft and 3 ft x covers, Forage inoculants, Hay preservative and Grass seeds. Serving
4 ft contact Jim Batte (519) 392-8282 or Gary Whytock (519) 392-8158 all of Western Ontario. Riacrest Agri-Products.
(519) 533-8947. [email protected].
Haugholm Books, Classic Tractor, Car & Gas Engine Books. Decal Do you want to live your life to the fullest on all levels: body, mind and
sets for older tractors & gas engines. Please contact Allan Haugh, RR spirit? I provide the following services: Life Activation, Energetic Balanc#1, Brucefield, ON N0M 1J0 (519) 522-0248
ing, Full Spirit Activation and Emotional Cord Cutting. For more inforNew Suspended Tie Stalls, headrail from 38” to 50” high, four mation call Dennis Dietz at (519) 327-8522.
models to choose from. Also, full line of livestock confinement equipment FOR SALE:
plus ventilation. Call (519) 925-4317.
We sell vinyl fences for farms and residences, and around pools and
Registered Black Morgan at stud, horse boarding, new facilities with 40 backyards. Also available are vinyl decks, porch railing (3 styles) and
posts in Colonial Style. Bobmur Fence Co., Robert and Muriel Hawacres of trail rides. Robmarann Farm—Cathy & Bob McNeil
thorne, RR #1, Listowel (519) 291-1968.
RR #3, Grey Road 28, Hanover, ON N4N 3B9
Phone: (519) 364-6930 Fax: (519) 364-0889
9 foot VICON DISC Bine, Kools Forage Blower #KB-54, Massey Ferguson #36 Swather, all items in VG condition.
WATER: Specialized in non-electric water softeners / iron filters / UV Best Offer Owen Sound (519) 376-0105.
disinfection / sulphur removal, etc. Your Kinetico rep is Tom
2-year old Peacocks, blue and green neck, hens and cocks.
Diemand (519) 577-0187.
Plastic lick-wheel protein tub — in excellent condition. $150.00.
We at Evergreen Hill Farm offer a horse drawn funeral hearse pulled by Call Bob at (519) 364-6930 or fax (519) 364-0889.
two beautiful Belgian draft horses. A nice tribute to the farmer who grew
Tractor For Sale: - International Model 856 in excellent condition.
up walking behind horses. Call Scott at (519) 426-2155 or email everNo longer needed. Call 519-565-5204 or 519-440-6405
[email protected].
Add some humour to your next event.
Contact Paul Mussell Farmer/Comedian. (613) 826-2959
3 JD 716-A forage wagons 16 ‘ box, 2 with J.D. running gear, 1 with
Horst Call 519-828-3311 [email protected]
Looking for a website to promote your Farm?
We know graphics; Visit our website at
DigitalFarmDesign.com, or call Heather at 519-630-1993.
Ask us about our Express pricing today!
Hoof Trimmer For Sale-JK Reid Manufactured Pull Behind Hoof
Trimmer. Padded, Remote Controlled, Tilt Table. Frame is
attached to table for crowd gates. Like New, only used 12 times.
Asking $3000.00 Call 519-217-2090 Orangeville.
Register now for the 10th Annual
Teeswater Golf Tournament!
Member Relations Welcomes New Admin Assistant
WHERE:
WHAT:
WHO:
HOW:
Manager, Member Relations &
Corporate Secretary
Ove Hansen
320
PerthofStreet
Director
Member Relations &
Mt.
Forest, Secretary
ON N0G 2L1
Corporate
Office:
(519) 323-9613
Fax:
323-1955
45 Sparberry(519)
Street,
R.R. #2
[email protected]
Mount Forest, ON N0G 2L0
Office:
(519) 323-9613
Fax:
(519) 323-1955
[email protected]
Sandra
Alton
Supervisor, Member Relations
Zone
1, 2, 3 &Alton
4
Sandra
SERVICES:
WHEN:
Member Ove
Relations
Hansen
www.gayleafoodsmembers.com
Member
Relations
Deanne Reilly joined
the MR Team in May
Thursday August 16, 2012
2012 filling the role of
Shot gun start at 11:00 am
Administrative AssisBlackhorse Golf & Country Resort
tant. Deanne comes
Bruce County Rd 1, RR 4, Kincardine
to Gay Lea with over
12 years of customer
$90 for 18 holes of golf, power cart, plus a
service and adminischicken or steak dinner (best ball)
trative experience.
She attended Humber
Open to Gay Lea employees, members
College in the Acand suppliers.
counting program and
RSVP by July 31st to Laurie Underwood or
has taken courses at
12
Darren Ireland or Vikki Mckee
Fanshawe College in
at (519) 362-6864
General Business and
Office Applications.
Most recently, Deanne
worked for AirWave
Climate Care as the
Administrative Assistant where she was
responsible for all
aspects of office Administration and customer service.
Deanne is very excited
about her new position with Member
Relations and is
proud to embrace Gay
Lea Foods Cooperative Values.
Currently
onMember
Maternity
Leave,
Supervisor,
Relations
returning
JanuaryCounty
2011.Rd 10
7647 Wellington
R.R. #1, Moorefield, ON N0G 2K0
Office:
(519) 638-7721
Toll Free:
(877) 638-7728
Fax:
(519) 638-7720
Toll Free Fax: (877) 638-7720
Pam
Emmott
[email protected]
Member Services Rep
Zone
2, 3
Pam1,Emmott
15
McQueen
DriveRep Zones 1, 2, 3
Member
Services
Paris,
N3L 0A6
SouthON
Western
& Central Ontario
Office:
(519) 442-2350
15 McQueen Drive
Toll Free:
(877) 342-3636
Paris, ON N3L 0A6
Fax:
(519) 442-4051
Offfice:
(519)842-9339
442-2350
Toll
Free Fax: (877)
[email protected]
Toll Free:
(877) 342-3636
Fax:
(519) 442-4051
Wendy
Hasson
Toll Free Fax:
(877) 842-9339
Member
Services Rep
[email protected]
Zone 1, 2, 3
Wendy Hasson
351355
Line East
Member17th
Services
Rep Garafraxa
Zones 1, 2, 3
RR #2, Orangeville, ON L9W 2Y9
South
Western
&
Central
Ontario
Office:
(519)
940-5813
351355
East940-5813
Garafraxa
Toll
Free: 17th Line(877)
Fax:
(519)
RR #2, Orangeville,
ON940-5815
L9W 2Y9
Toll
Free Fax: (877)
Office:
(519) 940-5815
940-5813
[email protected]
Toll Free:
(877) 940-5813
Fax:
(519) 940-5815
Denis
Séguin
Toll FreeA.
Fax:
(877) 940-5815
Member
Services Rep Zone 4
[email protected]
Eastern & Northern Ontario
Shannon
Kavanagh
1428
Route 600W
St-Albert,
ON K0ARep
3C0Zone 4
Member Services
Office:
(613)Ontario
443-4884
Eastern & Northern
Toll Free:
(866) 376-4884
3262 Rollin Rd
Fax:
(613) 443-0866
St-Pascal-Baylon,
ON 443-0866
K0A 3N0
Toll
Free Fax: (866)
Office:
(613) 618-9039
[email protected]
Toll Free:
(855) 845-9039
Fax:
Kathy
Tjart (613) 691-1137
Toll Free Fax: Co-ordinator
(866) 571-1137
Administrative
Member
Relations
[email protected]
255
Pioneer Drive
Stephanie
Little
Kitchener,
ON N2P
1M9
Administrative
Coordinator
Office:
(519) 894-9868
Member
Relations
Toll Free:
(888) 636-2745
Fax:
(519) 894-7115
21 Speedvale Avenue West
Toll Free Fax: (888) 272-5492
Guelph, ON N1H 1J5
[email protected]
Office:
(519) 822-5530 x 2267
Fax:
Lee
Davis(519) 821-2668
[email protected]
Administrative
Assistant
Member Relations
21
Speedvale
Avenue West
Deanne
Reilly
Guelph, ON N1H 1J5
Administrative
Office:
(519)Assistant
822-5530 x 2267
Member Relations
Fax:
(519) 821-2668
[email protected]
21 Speedvale Avenue West
Guelph, ON N1H 1J5
Office:
(519) 822-5530 x 2268
Fax:
(519) 821-2668
[email protected]