PWOF News - The Professional Wrecker Operators of Florida

June/July 2011
INSURING FLORIDA’S
TOWING, RECOVERY
AND REPOSSESSION
INDUSTRIES
www.pwof.org
www.floridatowshow.com
Florida’s Choice for Towing Insurance
THE LEVY REPORT
A Mid-Year Review
From the Capitol
LET US OVERHAUL
YOUR COVERAGE
By: Mike Seamon
Executive Director
By: Bob Levy
Robert M. Levy & Associates
Changes
Exercise Your Voice
In ADDITION to the
COMPLETE TOWING PACKAGE,
ATIG also offers:
Redistricting is the process that takes place every ten years - the redrawing of the lines of representation for Congress and the Florida Legislature. The passage of Amendment 5 and 6 on the last general election
ballot will change the face of reapportionment with specific standards that for the first time
must be met. The plan also must be in conformity with the Federal Voting Rights Act. This
is one of the most important things the legislature does and you as a business person can
help shape the next ten years for the location of your business as well as for your home. We
urge your participation in this process.
• Commercial Property
• General Liability
• Garage Operations
Property Insurance Legislation –
What it means to your business
• Auto Transporters
(tractor trailers with cargo)
SB 408 is the PROPERTY INSURANCE Legislation which passed this Session. It was
hotly debated and contentious between Senator Richter, the sponsor, and Senator Fasano.
It will have a major impact on all businesses in Florida, so we thought we’d devote this
space to telling you exactly what it does.
Many of SB 408’s most onerous policy changes were vetoed last year. The legislature,
however, revived them again this legislative session and Governor Scott has signed them
into law just a few days ago.
This 129-page bill went through numerous iterations, with more than 150 amendments filed to the Senate version alone. Below, you will find an analysis of the new law and
an explanation of what these changes mean.
CALL TOLL FREE: 877-933-2550
LOCAL: 407-472-9600
Ask for Chip Thompson, Jim Donato,
Bob Roddenberry or Brian Hapney
Among other things, the new law:
• Shortens lawsuit deadlines
• Creates claim deadlines for windstorm or hurricane loss
• Changes loss reimbursement procedures
• Will lead to rate increases
• Reduces the time periods for non-renewal, cancellation and termination
notification.
1507 Park Center Drive, Unit 1C, Orlando FL 32835
SERVING THE FLORIDA TOWING INDUSTRY SINCE 1977
MEET FLORIDA’S
HEAVY-DUTY EXPERTS
Don’t buy your heavy-duty
wreckers anywhere else.
We specialize in heavy-duty
equipment. With our large selection
of NEW and USED heavy-duty wreckers, we have a unit
for every towing company in the Sunshine State, no matter
what you’re towing or recovering.
Stop by and check out
our wide range of equipment:
751 Jetstream Drive, Suite 104
Orlando, Florida 32824
Or call and talk to any of our sales reps
407.438.4160
or 800.628.5212
A Big Year
Faced with high unemployment, stagnant growth and a cavernous budget shortfall,
the Republican-dominated state Legislature opted for a prescription wish list from the
business lobby this spring to jump-start the economy and position Florida for years of
prosperity.
The collaborative agenda fashioned by lawmakers and newly-elected Gov. Rick Scott
contained a common philosophical thread: cut the cost of doing business by slashing taxes,
bureaucratic overhead and regulation.
Generally speaking, programs that lack revenue-generating power were out. Tax credits
and other incentives for newly arrived businesses, research and development and even
film production are in.
But the cost of the state’s new business plan is high, critics say, with the brunt of the
sacrifices absorbed by those who rely on government-run programs in education, health
and welfare.
Florida’s Legislature shuffled some state departments to help the governor move the
state toward the reality of his “Let’s Get to Work” slogan.
SEE THE LEVY REPORT, PAGE 3
The New Raffle Truck
The new Hino with a Miller Industries
Carrier has been on display at the Texas and
New York tow shows. Make sure to attend
your local PWOF meetings and test drive the
new truck and carrier. The new Hino with a
Miller Industries Carrier has cool new features and an all American look. The Miller Industries dealers will be demonstrating the
truck across the state. Take it for a test drive buy a ticket, as you may be the lucky winner
at the 2012 Florida Tow Show and get to drive
it home.
Failure to recognize possibilities is the most dangerous
and common mistake one can make.
CLUB MEMBERS
PWOF recently introduced our 365 Club. This club provides
members a means of offering additional support to our industry
throughout the year by paying $1 a day for their dues in lieu of
the regular $250 annual dues. The following members have already joined our new club. To add your company name to this
list, call Stevie at the PWOF office, 407-296-3316.
A SUPERIOR TOWING COMPANY
ADVANTAGE TRANSPORT
ARC TOWING SERVICE
ARNOLD’S TOWING
AVON TOWING
BABBSCO TOWING
BEACH TOWING SERVICE
BOLTON’S TOWING SERVICE
C & L TOWING & TRANSPORT
CORTES TOWING SERVICE
COX CAR CARE
DIRECT TOWING
DRISCOLL’S TOWING SERVICE
ELVIS TOWING SERVICE
ELVIS TRANSPORT
EMERALD TOWING SERVICE
EXCALIBUR TOWING SERVICE
FRYER’S TOWING SERVICE
HERB DANIEL TRUCK & AUTO
DAVE JONES - PAST PRESIDENT
KOTAKIS AUTO & TOWING
MAGIC TOWS
MIDWAY AUTO SALVAGE & WRECKER SERVICE
HAROLD MURPHY - PAST PRESIDENT
SAM’S WRECKER SERVICE
SCALLY’S LUBE & GO
SHELBY’S TOWING
THE TRUCK SHOP, INC.
TOP GUN TOWING
UNIVERSITY TOWING & TRANSPORT
UPMAN’S TOWING SERVICE
ZUCCALA’S WRECKER SERVICE
for more information
• GCU represents many insurance companies therefore we provide several competitive quotes
through one agent.
• We insure towers, body shops, service stations and provide workers comp programs.
• We review driver records and advise you accordingly.
• We automatically cover newly-acquired vehicles.
• We provide lightning fast issuance of certificates, ID cards and endorsements.
• We offer safety programs to help you keep your drivers safe and your losses down.
CALL
407.296.3316
Casa Marina Hotel
Key West, Fla.
We offer several ways to save you time and money:
July 8-10, 2011
PWOF Annual
Retreat and
Board Meeting
Prior to this new law being enacted, a policyholder had five years from the date of a
breach of contract to file a lawsuit or forever be barred from seeking legal remedies in a
court of law. When an insurance company underpays on a policyholder’s insurance claim,
the company is considered to have breached the contract. The new law essentially abbreviates the deadline in which an insured must file a lawsuit following a property damage
loss to five years from the date of loss instead of five years from the date of breach.
PWOF members need to know that there
is a push to reduce theft and fraud in the vehicle salvage industry. There is a new requirement to report the disposal of salvage vehicles
by towers to NMVTIS. I have attended several
meetings across the state and the auto theft
units of the sheriff’s departments are on a
major crackdown on improper sales of salvage vehicles. Watch for arrests of towers and
salvage dealers to show up in the newspapers.
PWOF has associate members that are paying
premium prices for your unclaimed vehicles
and can help make sure the process is done
legally. Support our associate members as
they support PWOF.
At Gulf Coast Underwriters (GCU), we don’t want to be just your insurance agent. We want to be part of
your team, taking the burdens and worries of insuring your company’s vehicles off your shoulders - giving
you more time to operate a successful towing company.
4718 Edgewater Drive
Orlando FL 32804
407-296-3316
www.pwof.org
June/July 2011
PROFESSIONAL WRECKER OPERATORS OF FLORIDA
Lawsuit Deadlines Shortened –
Limiting your right to seek legal remedy
2011, as does every
year, has changed the way
we do business. Towing
companies with a vision will move ahead of
their competition. Costs keep rising as our
economy chugs along. The good news is the
economy is improving and with a presidential
election campaign in place, hopefully we will
see positive changes from Washington D.C. to
help improve fuel prices, etc.
PWOF and its leadership are constantly
looking for ways to change the towing industry for the better. The PWOF leaders and
members across the state have fought
changes that would cost the towers money.
We also offer solutions to the cities and counties that dream up new ordinances and rates.
Look for more cities to seek revenue from the
towing industry as they try to balance their
budgets.
There are changes with motor clubs on
the horizon. Some are venturing into repos
and some into accident scene response. And
more announcements are expected soon. As
vehicle sales increase so will towing, so we do
have something to look forward to.
Salvage
Financing Available. Low Rates. Best Heavy-Duty Selection in the State.
Full Service Shop – Sales, Parts, Service, Installation. Full Line of Accessories.
Authorized SP Dealer. Large Selection of Auto Loaders.
www.crouchtowtrucks.com
Hook Up with Gulf Coast Underwriters Today.
800.875.0154
Serving Florida towers since 1996.
813.864.4428 A proud member of PWOF since 1996.
813.864.4429 Fax
We specialize in towing programs for all size fleets. • Call us today for a no-obligation quote.
2
June/July 2011
PWOFNEWS
PWOF COMPANY SPOTLIGHT
Fryer’s Towing Service
Daytona Beach, Fla.
June/July 2011
PWOFNEWS
FROM THE PRESIDENT’S DESK
By: Drew Zuccala
By Tara Young-McQuern
Company Opened: 1927 by Jim Fryer
Current Owners: George, Glenn and Ruth Landau
Employees: 14
Fleet: 11
Fryer’s Towing Service is a
company with a long history.
Started in 1927 by Mr. Jim
Fryer, the name has stayed the
same
through
several
decades. But that’s about all
that stayed the same, except of
course for the experience,
honesty and integrity it’s always been known for.
Three generations of the Landau family: George, his
When Glenn and his father
son Glenn, and his son Dakota. Glenn’s Grandfather
George Landau took over the
was the first Landau to start the towing tradition in
company in 1986 from Mel,
the family.
they brought the company over
from manual to hydraulic and
electronic, updating the facilities and equipment and bringing the company into its
modern age. Now the company boasts 14 employees and 11 trucks, including a 60-ton
rotator. They work for motor clubs, police and customers, as well as handle repossession.
“I’ve been driving a tow truck since I was 13 years old,” says Glenn. “My father
owned a gas station and then my neighbor owned a gas station. Jim Fryer used to own
a gas station, too, a Sunoco I believe. It used to be if you owned a gas station, you owned
a towing operation as well. It seemed a lot easier back then.”
The Landau family’s first tow operator began with Glenn’s grandfather, making
Glenn the third generation of towers in the family. Glenn drove a tow truck all through
high school, and after he graduated he became part of the pit crew racing team for the
New England Modified Series, now known as NASCAR. He also towed for several companies, at one point having Fryer’s as a competitor in business. After high school he also
obtained his A.S. in science and automotive technology.
“Somewhere along the line my father and Mel became friends, and when Mel became sick around 1983, I came in and worked for him as a light/heavy driver and mechanic,” says Glenn.
Eventually Glenn, now 48, and his family bought the company, and it still remains
a family affair. Although retired by 1986, George, Glenn’s mother Lenore, who passed in
2003, and his grandmother
would come up to the shop
and help out when needed.
Glenn also met his now wife
and partner, Ruth, while
working at Fryer’s. They’ve
known each other 25 years
and been married for 21.
“She’s my first and last
wife,” says Glenn. “I won’t
have another.”
Ruth is now the office
manager at Fryer’s, running
dispatching, billing, accounts and general day-today problems. Ruth arrives
at work shortly after Glenn,
Above: Fryer’s Towing Circa 1956, and below:
who gets in about 7 a.m.
the company’s fleet today.
every morning. Both Glenn
and Ruth run checks on the
previous night’s work and speak with the dispatchers before delving into office work.
Glenn jumps in a truck around 9 or 10 a.m., returning anywhere between 2 and 5 p.m. to
do more office work. He makes it home around 8 p.m., with Ruth arriving home anywhere
between 5 and 9 p.m. on very busy days.
Fryer’s is also known now for their reputation with the racing industry, a long-time
SEE PWOF COMPANY SPOTLIGHT, PAGE 6
2011-2013
EXECUTIVE BOARD
PRESIDENT
DREW ZUCCALA
ZUCCALA’S WRECKER SERVICE
633 E. INDUSTRIAL AVENUE
BOYNTON BEACH, FL 33426
PHONE: 561-737-1212 • FAX: 561-737-6379
3RD VICE PRESIDENT
RAY CREGO, JR.
EXCALIBUR TOWING SERVICE
14294 SW 142ND AVENUE
MIAMI, FL 33186
PHONE: 305-235-3055 • FAX: 305-378-4527
SECRETARY/TREASURER
GREG GAYLORD
SOUTHERN WRECKER & RECOVERY
5169A W. 12TH STREET
JACKSONVILLE, FL 32254
PHONE: 904-378-8000 • FAX: 904-781-9669
PAST PRESIDENT
JOE DRISCOLL
DRISCOLL’S TOWING SERVICE
1701 N. DIXIE HWY.
POMPANO BEACH, FL 33060
PHONE: 954-946-4747 • FAX: 954-946-3616
1ST VICE PRESIDENT
GLENN LANDAU
FRYER’S TOWING SERVICE
722 N. SEGRAVE STREET
DAYTONA BEACH, FL 32114
PHONE: 386-255-0481 • FAX: 386-238-0971
PAST PRESIDENT
JIM STEWART
TOP GUN TOWING & RECOVERY
624 17TH AVE. WEST
BRADENTON, FL 34205
PHONE: 941-747-7809 • FAX: 941-747-6828
2ND VICE PRESIDENT
RICK MOORE
UNIVERSITY TOWING & TRANSPORT
2546 NW 74 PLACE
GAINESVILLE, FL 32653
PHONE: 352-373-4671• FAX: 352-377-2435
4718 Edgewater Dr., Orlando, FL 32804
PHONE: (407) 296-3316 • FAX: (407) 296-6335 • E-MAIL: [email protected] • WEB SITE: www.pwof.org
THE PWOF NEWS IS THE OFFICIAL PUBLICATION OF THE PROFESSIONAL WRECKER OPERATORS OF FLORIDA INC.
Copyright© 2011 Professional Wrecker Operators of Florida
Dear Fellow Towers,
This year is already half over. Since the April Tow Show, there hasn’t been a lot of
activity with the PWOF, but as the president of our association, the association’s job
is never done. Three tow shows have been held around the country and our 2012 raffle truck has been to two of them. I spoke with Mike Seamon, our Executive Director,
who attends most of these out of state shows and he tells me the feedback has been
very good regarding the Orlando Show. Companies are already making plans to attend and participate in our 2012 Florida Tow Show®.
June is the month when most children begin their summer vacation break. For
those of us with kids who are graduating, it is a new beginning. Some are going to
college, some are going into the military and some might even be working in our industry. For those kids, it will be a little different than just working during school holidays and summer breaks. You would think by now they would have an idea as to
what we do for a living and what they might want to do for their future.
This point in life is a big change for most young people. We are not going to be
there to wake them up in the morning, feed them and get them off to school on time.
We hope by now most of them, being 18 or 19 years old, will have some skills to get
them through the next couple of years. We, as parents, know this is a scary time. We
no longer have the control that we once had. God willing, they will go on to lead
happy lives. But with the reality of today’s economic times, it won’t be easy.
I’m going to step on to my parent soapbox for a moment. Kids these days like to
sleep in. They are not self starters. We have made their lives easier for them by providing cell phones, nice clothes, computers and nice cars. They have all the latest
toys. My youngest daughter graduated from high school this year and in her 17 years
of life, she has only been on a couple of wrecker calls with me. She is very smart when
it comes to school, but I am not sure how well she will fair in the real world. I am sure
we all have these same fears for our children. We do not want to see our kids grow up
and leave home. Some of us may even want our kids to work in our industry. We
know over the years our industry has paid our bills and we feel safe knowing the towing and recovery business will be around in the future. I hope my kids will bring their
education and knowledge back to our family business and help it to continue to grow
for the next generation.
Your President,
Drew Zuccala
THE LEVY REPORT
FROM PAGE 1
The newly minted Department of Economic Opportunity will bundle portions of at least
four agencies, lumping together such unlikely bedfellows as housing, growth management and
unemployment compensation.
Paired with a pocketful of cash and some tax incentives, this makes up the lion’s share of
the 2011 session’s jobs package.
On the other side of the scale, deep cuts in education, health care and unemployment compensation seem likely to offset any gains with a whole lot of pain, at least for the next 12 months.
There was no talk of shovel-ready projects. The great stumbling block to any tangible jobs
creation was a $3.9 billion shortfall in the state budget.
All About Business
The rationale for the departmental shuffle is to have a one-stop shop under a five-year plan
to handle business formation, expansion, recruitment and retention. Scott’s new Economic
Opportunity Department swallows up the Department of Community Affairs, which will no
longer review development plans unless they affect state assets.
Tax Stimuli
In terms of tax breaks, the Legislature passed the single sales factor option, which taxes
companies only on sales as opposed to the total value of sales, property and payroll. Eligibility
is limited to companies with more than $250 million in annual sales in hopes of attracting outof-state companies.
State Rep. Rich Workman, R-Melbourne, wrote a bill offering film industry incentives. It increases funding by $4 million a year in film company credits to film in under-utilized regions of
the state, which means away from the industry centers in Orlando and Miami. Total combined
credits are limited to 30 percent of a film project’s expenses.
Keeping a viable aerospace industry in Florida became a concern with the demise of
NASA’s space shuttle program. Certified space flight businesses are being offered a credit equal
to 50 percent of their corporate income tax liability in a given year based on a net operating loss
over a three-year period.
Other tax reforms included credits for research and development, brownfield rehabilitation
and — in a last-minute win for the governor — a corporate income tax cut. Business owners
may deduct $5,000 to $25,000 from their tax liability based on a formula that would roughly
halve the number of businesses that pay the corporate income tax.
Shrinking the corporate income tax will cost the state up to $40 million. But Scott pushed
for a $459 million cut and hopes to phase it out within seven years.
3
4
June/July 2011
PWOFNEWS
Don’t Throw in the Towel
– Keep Cold-Calling
By Christine Corelli
When should you stop calling a qualified prospect
who doesn’t return your calls?
Prior to my speaking career, I was a sales rep for an international training and development
company. The sales manager gave me an answer to that question which still stays with me
today. He said, “Until you hear the words, ‘Please don’t call me anymore.’”
How many times should I call?
Some studies suggest that a prospect needs to hear from you seven times before they
will pay attention. A good of rule of thumb is to call the prospect once a week, three weeks in
a row. If you don’t receive a return call don’t throw in the towel. Simply call them less frequently. Call once a month from that point on, and you’ll get better results.
If you continue to call once a week, you will come across as overbearing and they will
never take your call. The key is to leave a voice mail that sounds professional and isn’t dull
and boring.
“Hello Mr. Jones. My name is John Smith. We’ve never met sir, but I represent
________________. The purpose of my call is to inquire whether you’d like to hear
how we’re helping Jones Company, XYZ Company, and ZYX Company get the highest quality _________ for less money and additional reasons why they switched over
to us from another provider. Won’t you please return my call? I can be reached at
000-000-000.”
“Hello Ms. Smith. My name is Mary Jones. The purpose of my call is to inquire
whether you may have interest in learning about a _____________that’s saving business owners like yourself fifteen percent, and that is correct...fifteen percent. Won’t
you please...”
“Good day Mr. Jones. My name is John Darling. I represent _______. Some of our
loyal customers are ______, _______, and __________.” They are loyal to us because
we’ve been able to significantly deliver affordable and reliable ____________. They
have even referred business to us. The purpose of my call is to inquire whether you
may be willing to give me a few minutes of your time to introduce myself and my
company to you. Won’t you please return my call?”
What’s in it for you? Just more sales.
The sales manager I mentioned earlier expected his sales team to spend half of each business day cold calling, with a minimum of forty calls per day. The remainder of the day was to be
spent on physical appointments in front of customers. He’d emerge from his office several times
an hour to make sure he’d see the sales staff either in the act of dialing, or engaged in a conversation. Sometimes, he’d say, “Folks, the phones are too quiet! No calls coming in, means not
enough calls going out. Let’s sell something!”
He was tough, but he was right. It was never easy making call after call, but it was my job
to do it.
As time passed, I became grateful for that experience. In 1993, when I started my own company I was already disciplined to make those daily forty cold calls. (After all, I couldn’t make
warm calls, because I didn’t have any clients yet!) As a result, I was able to get my business up
and running quickly.
Within two years, I had numerous speaking engagements and my business was profitable.
My colleagues were asking how I was able to get established so quickly. “Forty cold-calls a day,”
I’d tell them, “and I never threw in the towel. I just kept calling.”
Today, neither I nor my sales assistant have to make forty calls a day at my office, but we
make sure we spend time every week making a significant number of cold calls to introduce
ourselves to potential clients. We don’t throw in the towel. Often, our timing is right, because
we call when clients have a need. Call! Your timing might be right too!
Enjoy the Ride
Times are tough. Uncommonly tough. The road ahead may be long and hard. Unlike a professional racecar driver, you won’t have a finish line to cross. The race for business growth has
no finish line. Just remember to enjoy the ride.
About Christine Corelli Christine Corelli approaches her work with extraordinary enthusiasm, creativity and attention to detail. Her track record includes hundreds of published articles, several books and an impressive client list. We are proud of the quality and value her work has represented to our clients.
We are especially proud and grateful that over 85% of our business comes from repeat clients and
referrals. As a facilitator, she has an innate ability to see into the heart of complex issues. As a
speaker, she is known for her high energy style of firing hard questions and generating ideas. People
leave her sessions re-energized, re-focused and armed with “how-to’s.”
For more information visit: www.christinespeaks.com or call (847) 581-9968.
June/July 2011
PWOFNEWS
Please Support Your
Associate Members
AAG ENVIRONMENTAL, INC. ................................................................ 800-472-9251
ACCESS TOOLS & EQUIPMENT .............................................................. 800-323-8324
ALLSTATE ROADSIDE SERVICES ............................................................. 508-867-2400
AMERICAN TRANSPORTATION INSURANCE GROUP, INC. ............................... 877-933-2550
AMSOIL INDEPENDENT DEALER ............................................................. 407-421-5584
ASHFORD RECOVERY (ENGLAND) ..................................................... 011441233 655999
AUTO DATA DIRECT, INC. .................................................................... 850-877-8804
AW DIRECT, INC. ............................................................................. 800-270-3975
B & B PROTECTOR PLANS, INC. ............................................................ 800-338-1935
BEACON SOFTWARE, LLC .................................................................... 866-437-6653
BLACKADAR INSURANCE AGENCY, INC. ................................................... 407-831-3832
BUDGET AUTO PARTS ......................................................................... 800-282-5581
BUDGET U PULL IT ............................................................................ 888-656-4307
CHASE INSURANCE AGENCY INC. .......................................................... 954-792-4300
COLLECTION RESULTS, INC. ................................................................ 888-428-7676
CROUCH’S WRECKER & EQUIPMENT SALES .............................................. 800-628-5212
CUSTER PRODUCTS LTD ...................................................................... 800-490-3158
DIVERSIFIED LEASING SOLUTIONS, INC. .................................................. 813-282-0357
DUAL-TECH, INC. ............................................................................. 800-852-0345
FLEETMATICS USA, INC. .................................................................... 866-844-2235
FLORIDA UTILITY TRAILERS, INC. .......................................................... 800-404-6021
FLORIDA WIRE & RIGGING SUPPLY, INC. .................................................. 800-432-2269
FLORIDA WRECKER SALES, INC. ........................................................... 813-626-2144
FOX EVERETT INSURANCE ................................................................... 228-897-6758
G.V.S. ENTERPRISES, INC. .................................................................. 800-541-0460
GREENLEAF AUTO RECYCLERS .............................................................. 888-849-7887
GULF COAST UNDERWRITERS ............................................................... 813-864-4428
HAMRICK INSURANCE ASSOCIATES ........................................................ 850-877-3108
HOOKS TOWING & RECOVERY SUPPLY ..................................................... 800-876-8963
INDIANAPOLIS INDUSTRIAL PRODUCTS, INC. ............................................ 800-827-3755
INSURANCE AUTO AUCTIONS ................................................................ 407-438-7191
INTEK TRUCK & EQUIPMENT LEASING ..................................................... 973-403-7788
INTERGIS, LLC ................................................................................. 877-483-7426
JERR-DAN CORPORATION .................................................................... 800-926-9666
JUPITER LEGAL ADVOCATES ................................................................ 561-748-8000
KAUFF'S KUSTOM LETTERING & SIGNS .................................................... 561-775-3278
LIFT AND TOW, LLC ........................................................................... 866-494-6500
M & S SIGNS ................................................................................... 407-855-9162
MATRIX EMPLOYER SERVICES .............................................................. 866-453-2722
MGA INSURANCE GROUP ..................................................................... 941-907-3828
MILLER INDUSTRIES TOWING EQUIPMENT ................................................ 800-292-0330
NATION SAFE DRIVERS MOTOR CLUB ...................................................... 800-338-2680
NOBEL SYSTEMS, INC. ....................................................................... 888-950-9550
PEOADVICE.COM .............................................................................. 561-392-5500
PEO EXPERTS, INC. ........................................................................... 727-421-8250
PHOENIX USA, INC. ........................................................................... 800-786-8785
RADIO ONE, INC. .............................................................................. 407-296-9488
RUSH TRUCK CENTERS OF FLORIDA ........................................................ 813-361-1199
S & S ELITE, LLC .............................................................................. 888-769-9905
SIGNATURE STAFFING ........................................................................ 561-743-0065
SOUTHEAST PERSONNEL LEASING, INC. ................................................... 727-919-0199
SOVEREIGN BANK ............................................................................. 631-531-0627
STOVER SALES, INC. .......................................................................... 904-696-3496
TECHNOGRAPHICS ............................................................................ 352-989-4377
THE INSURANCE PROFESSIONALS .......................................................... 800-266-4446
TIM HALPIN EQUIPMENT CORPORATION .................................................. 305-591-3164
TLC TRUCK & EQUIPMENT ................................................................... 866-690-4902
TNT INSURANCE AGENCY .................................................................... 800-691-0053
TOWPARTNERS ............................................................................... 877-401-2345
TRAIL-EZE TRAILERS ......................................................................... 800-232-5682
TRAVIS BARLOW COMPANY ................................................................. 800-537-7152
TRUCKMAX INC. .............................................................................. 305-592-3800
UNITED STATES AUTO CLUB - MOTOR DIV. ................................................ 888-300-8722
U-PULL-AND-PAY - WEST PALM BEACH .................................................... 561-846-1597
WHITE FORD COMPANY, INC. ............................................................... 352-225-1466
WRECKERS LTD. ............................................................................... 305-888-0111
NEW MEMBERS
REGION 6
LASO WRECKER SERVICE, LLC
PETER PEDEMONTI
29114 CORTEZ BLVD.
BROOKSVILLE, FL 34602
352-796-4009
FAX: SAME AS PHONE
REGION 7
TORRES TOWING, INC.
ANGEL TORRES
8248 NW 22 AVENUE
MIAMI, FL 33147
305-688-5919
FAX: 305-693-6383
ASSOCIATE
BUDGET AUTO PARTS
BRAD RUTHERFORD
324 RECKER HWY.
AUBURNDALE, FL 33823
863-967-0694 • 800-282-5581
FAX: 863-967-2082
ASSOCIATE
BUDGET U PULL IT
BILL RUTHERFORD
881 S. 9TH STREET
WINTER GARDEN, FL 34787
407-656-4707 • 888-656-4307
FAX: 407-656-0265
ASSOCIATE
COLLECTION RESULTS, INC.
JUDITH ANGERAMO
1121 S. MILITARY TRAIL #286
DEERFIELD BEACH, FL 33442
954-428-7676 • 888-428-7676
FAX: 954-428-7721
ASSOCIATE
JUPITER LEGAL ADVOCATES
WILLIAM FLECK
6650 WEST INDIANTOWN RD. - SUITE 200
JUPITER, FL 33458
561-748-8000
FAX: 561-748-9000
ASSOCIATE
SIGNATURE STAFFING
ANTHONY CANNELLA
125 W. INDIANTOWN ROAD - SUITE 206
JUPITER, FL 33458
561-743-0065
FAX: 561-748-3235
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June/July 2011
PWOFNEWS
June/July 2011
PWOF COMPANY SPOTLIGHT
PWOFNEWS
FROM PAGE 2
BUSINESS
love of Glenn’s, as evidenced by his
past pit crew work. Glenn has
worked in pit crews for racing
teams at major NASCAR tracks
across the country, and Fryer’s has
transported a number of racecars
for high-profile racing teams
within NASCAR’s three major series. The company also provides
specialty services such as aircraft
recovery. They have transported
many light airplanes throughout
the years, and Glenn completed Fryer’s towing employs their 60-ton rotator for the bigger
training in Europe for recovery of recovery jobs.
large aircraft.
Glenn and Ruth have four kids,
adding four more pairs of hands
that have helped the family-run business through the years. Oldest Crystal, married with two
children, worked in the office at Fryer’s growing up. She now manages the books for four to five
tire companies in Tennessee. Lindsey, who has one child, ran a service truck while living at home.
Chelsea, 18, who is preparing to leave for college, works in the office and handles liens, while
Dakota, 16, does light-duty towing and assists with heavy-duty.
“They’ve seen the company change many times,” says Glenn of his kids. “They began riding
in the trucks in car-seats.”
When asked if Dakota will take over the company, Glenn says that it’s undecided. Although
they’ve all worked in the shop at one point, their dreams are their own, and he says they’ll have
to wait and see.
In addition to the family and the company, Glenn and Ruth participate in towing organizations and give back to the community in many ways. Glenn is the current president appointee of
TRAA, the first vice president of PWOF and the head of the education committee for TRAA. Ruth
is the past secretary of the International Towing and Recovery Museum and Hall of Fame, the
current president of the PWOF Women’s Division and area chairman for PWOF Region 5. She is
also the Traffic Incident Management (TIM) committee chair for TRAA and runs the credentials
office for Miller Industries Recovery Team. Glenn is part of the Race Recovery Team itself.
The company has supported the Girl Scouts of America for over 20 years, participated
with Dream-a-Wish, and sponsored numerous sports teams, ranging from soccer to basketball to baseball and is currently sponsoring track and cross country, which both Chelsea
and Dakota participate in.
Spare hours for the Landaus comes few and far between, but when it does come you can
find Glenn scuba diving, tinkering with classic cars or playing and working on his training with
his current German Shepherd dog Katie, 2. Ruth says she loves her gardening and has lots of orchids in her yard. She likes to take walks, and says the mountains are calling to her more and
more.
Glenn’s family owns a cabin in Haysville, N.C., and Glenn’s father George currently resides
in a lake house in Hiawassee, Ga., where the family has vacationed and visited a few times. Ruth
would like to travel more, and sees herself beginning to slow down gradually at work.
Glenn takes a more direct approach: “My plan was to be retired three years ago, so if I had a
fist-full of money now, I’d probably be gone, but by 55, I’ll be done. If the fourth generation won’t
take it, the third generation will end it. We’re the last of a dying breed.”
PWOF proudly introduces our newest raffle truck, a 2012
Hino 258ALP, 25,500 lbs. GVW with a 108-inch BBC partnered
with a Century 21-foot steel 12-Series LCG Carrier with a
12,000-lb. deck capacity.
Test drive this truck at local PWOF meetings. Miller Industries
distributors will also be demonstrating this truck throughout
the state.
Purchase your raffle tickets for a chance to add this truck to
your company’s fleet. The winning ticket will be drawn at the
2012 Florida Tow Show® in the Miller Industries booth.
Truck courtesy of
Made in America
4718 Edgewater Dr., Orlando, FL 32804
PHONE: (407) 296-3316 • FAX: (407) 296-6335
E-MAIL: [email protected] • WEB SITE: www.pwof.org
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