Bakery Manager.indd

position description
BAKERY MANAGER/MANAGE TO OWN
Section 1: Position Details
NOTE: In a franchise environment this position description may not exactly fit the requirements of the role.
Position Reports To:
Area Manager/Regional Director
Is this a New or Existing position?
Primary Function
(Bullet point 3-4 key
reasons why this role
exists):
•
Manage the operations of the bakery to maximize sales, profitability and
customer satisfaction
•
Implement systems and procedures into the bakery to achieve continuous
improvement
Key Customers
(Bullet point the
position’s major
customer):
•
Train and develop bakery staff to achieve business objectives and staff
progression
•
Manage to Own position, is with the goal of leasing a bakery typically in
6-18 months
Experience & Qualifications:
•
Bullet point key
Commercial Skills and
•
Qualifications required to
•
meet position objectives
•
Beginner skills in MS Office
Certificate IV assessment by AM
Food Safe Level 1
Existing
•
Bakery customers
•
Staff
•
COBS office
•
Community
People Management
Position Impact to
Bakers Delight /
COBS Bread
First Aid Level 1
Number of direct
reports:
Up to 20
Number of indirect
reports:
Up to 25
OH&S & Travel Requirements
Bullet point Work
Experience required to
meet position objectives
•
Experience in managing and leading a team
•
Knowledge of bread production
•
Knowledge and experience in customer service
•
Knowledge of OH&S, FSP and First Aid
•
Experience in recruitment and selection
•
Basic knowledge of financial statements
•
Basic financial management skills including cash management
and banking
Other Requirements of
the Position
Travel Requirements
Frequency of Travel
£ None
£ Weekly
T Yes (see Frequency)
T Monthly
£ Quarterly
Drivers Licence Required:
T Yes
Required to:
T Operate baking machinery
T
Operate bread slicer
T
Use chemical cleaning products
£ No
position description
BAKERY MANAGER
Section 2: Position Responsibilities
Area of Accountability
To plan for bakery financial and
operational performance.
To achieve budgeted bakery sales
targets through facilitation and
promotion of marketing campaigns,
supporting the local community and
individual staff performance.
To achieve budgeted bakery
profitability through control of
operating expenses
To ensure the improvement of COBS
Bread standards
Outputs
Key Activities
•
Business Plans
•
Prepare and submit annual business plan in consultation with AM/RD/VP by agreed timeframe
•
MFS
•
Review business plan on a quarterly basis with AM/RD/VP
•
Annual Budgets
•
Review MFS on a monthly basis with AM/RD/VP
•
Quarterly Forecasts
•
Assist AM/RD/VP with annual budgets and quarterly forecasts
•
Sales
•
Promote marketing campaign within the bakery and directly with customers
•
Marketing
•
Participate in community fundraising and product give-aways
•
Range Review
•
Promote and coordinate local marketing initiatives
•
Set and communicate sales targets and performance measures for sales staff
•
Review and consult with sales and production managers on weekly targets
•
Conduct quarterly range review with AM/RD/VP
•
COGS
•
Set and control weekly wastage and shrinkage targets
•
Stock Control
•
Maintain adequate levels of wastage to balance customer demand with COGS
•
Wages
•
Maintain the correct level of stock for production schedule
•
OPEX
•
Coordinate and manage stock rotation and stock orders to minimize waste of raw ingredients
•
Profit
•
Manage staff rosters to minimize wages costs to the business while delivering product quality and excellent
customer service
•
Manage controllable operating expenses
•
Obtain and review 5 Star Report with AM/RD/VP
•
Review and action any gaps identified from 5 Star Report
•
Maintain knowledge of 5 Star requirements and implement changes as required
•
5 Star Standards
position description
BAKERY MANAGER
Section 2: Position Responsibilities
Area of Accountability
To adhere to OH&S standards
To follow Food Safety Program
(FSP)
To manage all aspects of bakery
administration
To maintain effective relationships
with all stakeholders and
deliver company and bakery
communications to bakery team
members
Outputs
Key Activities
•
OH&S standards
•
Adhere to cash handling and security procedures
•
Clean work environment
•
•
Five Star
Liaise with other managers and inform team members of potential hazards and near miss incidents to improve
safety within the bakery
•
Opening and closing
procedures
•
Create a healthy and safe work environment in the bakery by proactively rectifying potential hazards
•
Ensure compliance and follow OH&S and Company standards, including completion and maintenance
of OH&S records
•
Review Five Star results and implement corrective plans
•
Respond to all OH&S issues in a timely manner and implement corrective plans as required
•
Lead and coach other bakery staff in best practice and compliance
•
FSP standards
•
Follow the Food Safety Program (FSP) and cleaning schedule
•
Five Star
•
Maintain cleaning records and complete audits as required
•
Adhere to DMS standards and record keeping
•
Collate information from customers
•
Lead and coach other bakery staff in best practice and compliance
•
Effectively manage administration processes for WTA, EOM, petty cash, payroll, cash management
including cash audits and stock take adhering to the Company policies and procedures as posted on
the Portal and in bakery manuals
•
Maintain accurate employee records and documentation in accordance with HR Policies and Procedures and
the personal information and privacy legislastion.
•
Maintain currency of knowledge of Company processes and requirements and implement changes
where required
•
Weekly Takings Analysis
(WTA)
•
End of Month (EOM)
Requirements
•
Cash Management
•
Petty Cash
•
Payroll
•
Cash Audits
•
Stock Take
•
Employee Records &
Documentation
•
Relationships
•
Attend and participate in monthly Bakery Manager meetings
•
Communication with
Bakery Staff
•
Organize, attend and participate in weekly meetings with AM/RD/VP
•
Organize and conduct quarterly Bakery Team meeting to discuss bakery performance, issues, changes and
deliver training to bakery staff
•
Develop and maintain effective relationships with suppliers and Support Office and Health & Safety officers
•
Communication with
Area Management
position description
BAKERY MANAGER
Section 2: Position Responsibilities
Area of Accountability
To ensure the bread quality and
range is to COBS Bread standards
and delivered on time to meet
customer demands
To maintain balanced staff levels,
staff engagement and performance
in the bakery to achieve bakery
goals and maintain bakery
operations
Support new projects and initiatives
as directed
Outputs
•
Bread Production
Key Activities
•
Follow and control adherence to the recipe book
•
Maintain accurate production schedules and production sheets
•
Train and develop staff in production machinery use, systems, processes and the recipe book
•
Conduct daily bread checks
•
Monitor and control staff use of relevant resources and tools for production (i.e. oven chart, weigh-up
guides, tray up sheet, etc.)
•
Attend and participate in bread competitions
•
Monitor production staff to ensure adherence to toppings and weight measures according to recipe book
•
Staff Performance Reviews
•
Provide effective leadership
•
Staff Training &
Development
•
Use talent management tools to improve quality of staff
•
Provide regular positive and constructive feedback to staff on performance
•
Staff Engagement
•
Conduct and document bi-annual staff performance reviews and development plans
•
Staff Performance
•
Motivate, coach and encourage staff to achieve individual and team performance goals
•
Recruitment & Selection
•
Document, copy and file all constructive feedback and performance issues and in company owned bakeries,
submit to HR
•
Manage, coordinate and assess staff training and progress
•
Consult with and obtain approval from Area Managers on all recruitment activity
•
Follow appropriate recruitment activities to select the best person for bakery position(s)
•
Support any new projects as directed
•
Projects / Goals
position description
BAKERY MANAGER
Section 3: Competency Profile
Core Competency
Working with People
(Team Work)
Description
•
Demonstrates an interest in and understanding of others
•
Listens, consults others and communicates proactively
•
Adapts to the team and builds team spirit
•
Supports and cares for others
•
Recognizes and rewards the contribution of others
•
Develops and openly communicates self insight such as an
awareness of own strengths and weaknesses
•
Provides others with a clear direction
•
Motivates and empowers others
•
Sets appropriate standards of behaviour
•
Provides staff with development opportunities and coaching
•
Delegates work appropriately and fairly
•
Recruits staff of a high calibre
Adhering to Principles and Values
(Attitude)
•
Upholds ethics and values
•
Promotes and defends equal opportunities, builds diverse teams
•
Demonstrates integrity
•
Encourages organizational and individual responsibility towards
the community and the environment
Deciding and Initiating
(Results)
•
Makes prompt, clear decisions which may involve tough choices
or considered risks
•
Takes initiative, acts with confidence and works under own direction
•
Initiates and generates activity
Leading and Supervising
(Accountability)
Relating and networking
(Teamwork)
•
Takes responsibility for actions, projects and people
•
Establishes good relationships with management and staff
•
Relates well to people at all levels
•
Builds wide and effective networks of contacts inside and outside
the organization
•
Manages conflict
•
Uses humour appropriately to enhance relationships with others
Delivering results and meeting
customer expectations
(Results)
•
Focuses on customer needs and satisfaction
•
Works in a systematic, methodical and orderly way
•
Sets high standards for quality and quantity
•
Consistently achieves project goals
•
Monitors and maintains quality and productivity
Analyzing
(Results)
•
Analyzes numerical data, verbal data and all other sources
of information
•
Makes rational judgments from the available information
and analysis
•
Breaks information into component parts, patterns and relationships
•
Produces workable solutions to a range of problems
•
Probes for further information or greater understanding
of a problem
•
Demonstrates and understanding of how one issue may be a
part of a much larger system
position description
BAKERY MANAGER
Section 3: Competency Profile
Core Competency
Planning and organizing
(Results)
Adapting and responding to change
(Attitude)
Coping with pressures and setbacks
(Attitude)
Achieving personal work goals and
objectives
(Accountability)
Description
•
Sets clearly defined objectives
•
Identifies and organizes resources needed to accomplish tasks
•
Plans activities and projects well in advance and takes account
of possible changing circumstances
•
Monitors performance against deadlines and milestones
•
Manages time effectively
•
Adapts to changing circumstances
•
•
Accepts new ideas and change initiatives
Shows respect and sensitivity towards cultural and
religious differences
•
Adapts interpersonal style to suit different people or situations
•
Deals with ambiguity, making positive use of the opportunities
it presents
•
Works productively in a high pressure environment
•
Maintains a positive outlook at work
•
Keeps emotions under control during difficult situations
•
Handles criticism well and learns from it
•
Balances the demands of work life and personal life
•
Accepts and tackles demanding goals with enthusiasm
•
•
Works hard and puts in longer hours when it is necessary
Identifies development strategies needed to achieve career goals
and makes use of developmental or training opportunities
•
Seeks progression to roles of increased responsibility and influence