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Action - Astek
Change Management Dollars and Cents of Change – Practical Strategies for implementation success Edwin Buckley, SLCR Stefanie Spurlin © 2007. CoreNet Global. All rights reserved. Frogs on a Log - Question Five Frogs on a Log. One decides to jump off. How many land in the water? Chicago Change Management Presentation 20080312 Frogs on a log - Answer 0 Deciding and doing are completely different Chicago Change Management Presentation 20080312 An era of unprecedented change • Economic • Natural Environment • Globalization • Generational • Workforce Migration • Social Computing • Workplace Virtualization • Virtualization of work itself Change is life! Chicago Change Management Presentation 20080312 A practical model for managing change Awareness Desire Knowledge Action Reinforcement Chicago Change Management Presentation 20080312 ADKAR Managing our energy helps us manage through change FULLY ENGAGED Positive STRATEICALLY DISENGAGED Low Negative Chicago Change Management Presentation 20080312 Positive Adapted from The Power of Full Engagement Jim Loehr & Tony Schwartz Alternatively…. Success is not final, failure is not fatal; it is the courage to continue that counts Winston Churchill Chicago Change Management Presentation 20080312 Do your constituents even know what you are cooking up? Awareness Desire Knowledge Action Reinforcement Chicago Change Management Presentation 20080312 Place your change into context External Environment Leadership Mission & Strategy Culture Management Practices Structure Systems Work Unit Climate Task Requirements Chicago Change Management Presentation 20080312 Motivation Organisation & Individual Performance Individual Needs and Values Burke-Litwin organizational performance model Getting your frogs in a row – understand where your leaders are • Does this person know they have a role? • To what extent are they committed to the change? • Why are they committed/not committed? • What action should be taken to increase their commitment or skill to undertake the role? Chicago Change Management Presentation 20080312 Are you looking for commitment or compliance? Awareness Desire Knowledge Action Reinforcement Chicago Change Management Presentation 20080312 Getting your frogs in a row – analyze expected outcomes • What is the impact on the group? • Are we expecting a positive or negative response? • Are we seeking compliance or commitment? • What level of investment is required to secure the change in this group? • When do we need to engage this group? Chicago Change Management Presentation 20080312 Creating your constituents’ tool box Awareness Desire Knowledge Action Reinforcement Chicago Change Management Presentation 20080312 Getting your frogs in a row – from knowledge comes ability • What do your constituents need to know and how are you going to make sure they get it? • • • • • Technology? Behaviors? Skills? Training? Media channels? Chicago Change Management Presentation 20080312 Execution! Execution! Execution! Awareness Desire Knowledge Action Reinforcement Chicago Change Management Presentation 20080312 Getting your frogs in a row – execute from the “bottom up” Chicago Change Management Presentation 20080312 ADKAR: A practical model for managing change Awareness Desire Knowledge Action Reinforcement Chicago Change Management Presentation 20080312 Fix your broken windows before they break your program! Ask! Say! Do! Confirm! Chicago Change Management Presentation 20080312 Organizational Case Study – Capital One, Plano People Center Banking “No Hassle” Rewards Card Direct Banking AutoPresentation Finance20080312 Chicago Change Management Capital One Canada Capital One: $147billion in managed loans & in $109bn deposits • 2008 – Announces acquisition of Chevy Chase Bank • 2007 - SmartSwitch® enables customers to easily move their entire banking relationship from another bank to Capital One • 2006 - Capital One acquires North Fork Bank • 2005 - Capital One acquires Hibernia National Bank • 2004 - New Go Miles Card offers travelers No Hassle rewards • 2002 - Expands Capital One Auto Finance by acquiring PeopleFirst Inc., the nations largest online provider of direct auto loans • 2001 - Acquires Amerifee, a health care finance company • 2000 - Introduces slogan, “What’s in your wallet?” • 1998 - Capital One enters Auto Finance Market • 1996 - Expands into Canada • 1996 - Expands into the United Kingdom • 1995 - Spin off from Signet Bank Chicago Change Management Presentation 20080312 Plano People Center – six-building campus in North Texas Chicago Change Management Presentation 20080312 Neighborhoods Chicago Change Management Presentation 20080312 Individual Spaces Quiet Zones Need pic of quiet zone – “Heads down” work – No phones or cell phones – Visual barriers between desks Phone Booths – Individual workspace with sliding door for phone conversations Chicago Change Management Presentation 20080312 Collaboration Spaces Meeting Rooms – Approx. 40 rooms – Small (4-6), Medium (8-10), Large (12-15) Video Conference – At least one per floor – Mounted dual monitors – Audio built into room Project Rooms – Supports lean/agile methodology – Ranges in size depending on purpose Chicago Change Management Presentation 20080312 Technology to support changing workstyles • Network Access Control – access your network anywhere on campus • Campus-wide wireless • Laptops • New voice over internet protocol (VOIP) phones Chicago Change Management Presentation 20080312 Yes, but where has my office gone? Other groups Chicago Change Management Presentation 20080312 A Structured Approach to Change Chicago Change Management Presentation 20080312 Multi-channel approach Chicago Change Management Presentation 20080312 Answer the questions that matter to constituents • Will the campus be noisy? • Where will I store my stuff? • How will I find people? Chicago Change Management Presentation 20080312 Tools to manage change Organizational Personal • Awareness • Desire • Knowledge • Action • Reinforcement Chicago Change Management Presentation 20080312 PERSONAL ENERGY One last thought…… “If you eat a frog first thing in the morning, the rest of your day will be wonderful.” Mark Twain Chicago Change Management Presentation 20080312
