The Nation`s Leading Universities Online

The Nation’s Leading Universities Online
Professional Development
Certificate Programs
User’s Guide for Students
www.TulaneU.com
Copyright  2006, Bisk Education, Inc., and Tulane University. All rights reserved.
Table of Contents
Introduction ........................................................................................................... 1
What You Need to Get Started................................................................................. 2
Minimum System Requirements ......................................................................... 2
Use of America Online (AOL) ............................................................................. 2
Using the Universal Plug-In and Support CD........................................................ 3
Adobe Acrobat Reader Installer .................................................................... 3
Flash Installer............................................................................................. 4
Internet Explorer Installer............................................................................ 4
Microsoft Java Virtual Machine ..................................................................... 4
QuickTime Installer ..................................................................................... 5
WinZip Installer .......................................................................................... 5
Notes for Macintosh Users ................................................................................. 6
Using the Universal Plug-In and Support CD.................................................. 6
Using the Web Site ................................................................................................. 7
Find the Home Page.......................................................................................... 7
Explore the Curriculum Page.............................................................................. 7
Login to the University ...................................................................................... 7
Using the User Home Page ...................................................................................... 9
Settings Page ................................................................................................... 9
Transcripts Page ............................................................................................. 10
Using the Course Home Page................................................................................. 11
Viewing or Listening to a Lecture ..................................................................... 11
View or Listen to a Lecture ........................................................................ 11
Taking the Terminal Quizzes ............................................................................ 12
Take a Terminal Quiz ................................................................................ 13
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Communicating on the Web Site ............................................................................ 14
Using the Message Board ................................................................................ 15
Post a Message......................................................................................... 16
Add an Attachment to a Message ............................................................... 17
Refresh the Message Board ....................................................................... 18
Search for Messages ................................................................................. 18
Change Views........................................................................................... 18
Using Online Chat ........................................................................................... 19
Participate in a Chat Session ...................................................................... 20
View Past Transcripts ................................................................................ 20
Change Your Chat Settings ........................................................................ 21
Contacting Technical Support................................................................................. 22
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Introduction
Welcome to Tulane University’s Online Certificate Program! This User’s
Guide is designed to help familiarize you with the Web site you will use while
participating in your online courses. Throughout this guide, you will find
informative descriptions of each area of the Web site. You will also find clear,
step-by-step instructions that walk you through the various tasks you can
perform online.
As you will see, the Online Certificate Program Web site includes many special
features and tools designed to make your online learning experience interactive
and enjoyable. After reviewing the information in this guide, you will be able to successfully:
• Access the Online Certificate Program Web site
• Review your personal account information
• View or listen to recorded lectures
• Communicate with fellow students and/or your instructor
• Complete assessment quizzes that allow you to demonstrate the knowledge you have gained
• Examine your course history and grade information
Finally, this guide contains instructions explaining how to install important software utilities that are
required for you to take full advantage of the features available on the Web site. So, if you’re ready, turn
the page and let’s get started!
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What You Need to Get Started
Minimum System Requirements
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The Online Certificate Program Web site is designed to provide a fully
functional and highly interactive learning environment. The following are the
minimum requirements your system must meet to successfully use the Web site.
• Pentium 266 MHz
• 32MB RAM
• 30MB free Hard Drive space
• 33.6 bps modem (DSL, ISDN, or Cable Modem recommended for
streaming video)
2x CD-ROM (4x recommended)
Windows 95 or higher, Windows NT 4sr6a, or Apple PowerPC
Internet Explorer 5.0 or later
Internet Service Provider (AOL is acceptable with stipulations)
QuickTime software
Adobe Acrobat Reader 4.0 or later
16-bit Soundcard and speakers (for online lectures)
Video adapter and monitor capable of an 800 x 600 screen size and 256 colors
Generally, if your computer can run Internet Explorer 5.0, you can successfully access the Web site. It is
very important that Netscape and pre-Internet Explorer 5.0 browsers be upgraded to meet the minimum
requirement, especially if you are an AOL user.
Use of America Online (AOL)
Internet Explorer 5.0 or later is the recommended browser for students in the
program. You may connect to the Internet using AOL, but once connected we
recommend switching to Internet Explorer. We do not support AOL browsers
because there are so many versions currently available. Several of the older
AOL browser versions do not support JavaScript and a few other features that
are essential for the Tulane site to run correctly.
AOL also uses huge proxy servers to cache pages in an effort to increase speed
for its users. Unfortunately, this technique can result in users receiving an old
page when new information is actually available to them on the Web site.
It is possible to access the site with AOL, but you need to use the 32-bit version of AOL software. To
determine what version you are currently using, open AOL, click on Help, and then select About America
Online. On most AOL browser versions, the bit information is displayed here. If you discover that you
are not currently using the 32-bit version, call AOL and they will send you the version you need. Once
you are sure you have the correct version of AOL, you can access the site using the following steps.
1. Connect to AOL as you normally do.
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2.
3.
Minimize AOL. (Click the
button in the upper-right corner of the screen.)
Open Internet Explorer and access the site.
While you are using Internet Explorer, AOL will continue running in the background. AOL periodically
checks to see if you are still online and will disconnect you if you are inactive for a certain amount of
time. Even if you are actively using Internet Explorer, AOL might disconnect you because it doesn't see
the use of the browser as part of AOL. To prevent being disconnected from the Internet, periodically
click on something within AOL to keep the connection alive.
Note: Many private Internet Service Providers also disconnect inactive users, but for most, browser
activity is enough to keep the connection alive.
Using the Universal Plug-In and Support CD
You should have received a Universal Plug-In and Support CD with your
course materials. This CD contains several software utilities that your computer
needs to take full advantage of the features built into the Tulane Web site.
To begin using the software CD, insert it into your computer’s CD-ROM drive.
An installation screen should appear and allow you to click the link of the
application you want to install. If this screen does not appear, you can access it
manually. Windows users may use one of the following methods:
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Open My Computer and right-click on the CD-ROM drive. Select AutoPlay or Open and
double-click on RunHTML.exe.
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Click the Start button on the Windows toolbar, located at the lower left corner of your screen.
Select Run. When the Run dialog box appears, make sure that the CD-ROM drive is the selected
drive. If the CD-ROM drive does not appear in the Run text box, click the Browse button to
select the appropriate drive. Use the Look in: drop-down list in the Browse dialog box to locate
the CD-ROM drive. When you have selected the Universal Plug-In & Support Disk in your CDROM drive, select RunHTML.exe.
If you are a Macintosh user, please refer to the Notes for Macintosh Users section on page 6 for further
instructions.
Note: It is important that all other applications are closed and any work is saved before installing any of
the following components. Some installations require a system restart.
Adobe Acrobat Reader Installer
Adobe Acrobat Reader allows you to view and print Adobe Portable Document Format (PDF) files. It
also enables you to complete fill-in-the-blank PDF forms, such as tests and user information.
1. From the CD-ROM installation screen, click the Adobe Acrobat Reader Installer link.
2. Select Run this program from its current location to begin installing Adobe Acrobat Reader.
3. Follow the steps in the Installation Wizard to complete the installation.
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Flash Installer
Loading the Flash player allows you to better view Web sites that utilize Flash technology, which
includes dynamic graphic animations, music, sound effects, and custom interfaces.
1. Return to the CD-ROM installation screen and click the Flash Installer link.
2. When you are asked to select the browser you wish to have Flash Player run on, choose Internet
Explorer to ensure optimum functionality. If you choose Netscape, select Run this program
from its current location to begin installing Flash.
3. If you choose Internet Explorer, your browser opens and the Macromedia home page loads.
4. Click Install Now to begin installation.
Internet Explorer Installer
Installing Internet Explorer enables you to utilize sound, graphic image and video capabilities in a
graphical Web browser. Internet Explorer enhances software usability with toolbars, point-and-click
navigation, and drop-down menus.
Note: If you are running a version of Internet Explorer earlier than version 5.0, we suggest you update
your browser using this installer.
1. Return to the CD-ROM installation screen and click the Internet Explorer Installer link.
2. Select Run this program from its current location to begin the installation.
3. We recommend selecting the full install option (Install Internet Explorer and Internet Tools),
which installs components necessary for using the Online Certificate Program Web site. If
components have been previously installed, a dialog box appears asking if you would like to exit
the setup or reinstall the components. We recommend that you exit the setup.
A standard installation may take several minutes, depending upon your computer’s system components.
When prompted, you must restart your computer to complete the installation.
Microsoft Java Virtual Machine
An installation of Java VM is required to actively participate in chat rooms.
1. Return to the CD-ROM installation screen and click the Microsoft Java Virtual Machine link.
2. Select Run this program from its current location to begin installation.
3. Follow the steps in the Installation Wizard.
4. When prompted, restart your computer for the new settings to take place.
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QuickTime Installer
QuickTime enables multimedia features, such as synchronized graphics, sound, video, and text, to be
played back on your computer. Our lectures are streamed in QuickTime format, making this installer a
necessary component. The Online Certificate Program Web site contains audio, video, and graphic clips
that require the installation of QuickTime for proper functionality.
1. Return to the CD-ROM installation screen and click the QuickTime Installer link.
2. Select Run this program from its current location to begin installation.
3. Follow the steps in the Installation Wizard.
Your setup includes three installation choices: Minimum, Full, or Custom.
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Minimum installation requires 3.3 MB of space and includes QuickTime Player, Web
browser plug-in, and QuickTime system software, including MP3, VR, and Flash. A
minimum installation is sufficient for our purposes.
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Full installation requires 6.2 MB of space and includes the minimum installation components
as well as the Picture Viewer, DV support, media exporters, and authoring support.
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Custom installation is designed for advanced users who wish to customize QuickTime with
QuickTime for Java, Quick Draw 3D, or QuickTime diagnostics, for example.
4. You may choose to keep the default settings for plug-in options for Web browsers or install the
plug-ins to the directory of your choice.
5. Click Next in the Enter Registration section; a registration number is not applicable.
WinZip Installer
Zip files are used to compress large files into a format that allows the user to more easily copy or email
the file from a remote location. The WinZip utility is necessary to decompress these files so they work
properly on your computer. WinZip copies downloaded files from the browser’s cache directory to a
folder of your choice, providing a copy of the download on your system.
1. Return to the CD-ROM installation screen and click the WinZip link.
2. Select Run this program from its current location to begin installation.
3. Follow the steps in the Installation Wizard.
You can select either the Wizard or Classic interface for WinZip.
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The Wizard automates the most common Zip file tasks, namely unzipping files or installing
software-distributed Zip files.
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WinZip Classic is recommended for experienced users who are familiar with Windows and
Zip files.
4. During the setup, the WinZip Setup wizard may ask if you want to search for your favorite Zip
folders. If you elect to search the entire hard disk, WinZip adds all available Zip files to your list
of Favorite Zip Folders. Selecting the Quick Search option allows you to search for your favorite
zip files (listed by date).
5. When WinZip is installed, the WinZip window appears. Close the window.
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Notes for Macintosh Users
System requirements for Macintosh users are any PowerPC equipped Macintosh with 64MB of RAM,
1GB of available hard drive space (media files take up a lot of room), MAC OS 8.6 or higher, QuickTime
4 or higher, and Internet Explorer 5 or higher.
Using the Universal Plug-In and Support CD
If you are using Mac OS X, you must start your machine in Classic mode. If you are not in Classic mode,
the utilities on the CD will not load properly. To do this, open your System Preferences and select
Startup Disk. Select the Classic folder and then restart your machine.
Once you are in Classic mode, insert the CD into your CD-ROM drive. If the installer utility does not
automatically start, use the Finder to locate and open the BiskInstall file on the CD, or run the installers
from the Installer Scripts folder.
If you run an installer that restarts your computer, you can eject the CD and insert it again after the Finder
appears. You can also leave the CD in the drive and run the installers from the Installer Scripts folder.
Both methods require AppleScript to be enabled, which is done by default on most machines.
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Using the Web Site
Find the Home Page
When you have gotten online through your
browser, you can type the Tulane University
Online Certificate Program Web address in the
address bar at the top of the browser. The
address is http://www.Tulaneu.com.
This address takes you to the Tulane University Online Certificate Program Home page, which you can
bookmark or save in your Favorites file for future use. The Home page provides links to the User Login
page and additional informational pages, such as: The University, Online Learning, Curriculum, Tuition,
Success Stories, and More Information.
Explore the Curriculum Page
If you are new to the program, you might find it
helpful to spend a few minutes visiting the
Curriculum page. It contains information on the
courses required in the program, the professors
teaching the courses, and the professors’
biographies. You can access this page by clicking the Curriculum link on the Home page menu bar.
Login to the University
After you enrolled in the course, you should have received a Welcome Email that included your username
and password. Once you have that information, you can enter your username and password to login to the
online university environment and begin experiencing your academic courses. Use the following steps to
login.
1. Locate the menu bar at the top of the Home page and click the User Login link.
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2.
On the Login page, locate the Tulane University Member Area login box.
3.
Type your username and password. Your username and password were provided in the Welcome
Email that you received after course enrollment. If you no longer have this Email, please call your
program representative.
Click the Submit button. The User Home page appears.
4.
If you forget your password simply enter your Email address in the box under Lost Password at the Login
page and an Email with your login information will be sent to you automatically.
If, after several tries, you fail to login successfully, please call technical support at 1-800-742-1309, or
send email to [email protected].
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Using the User Home Page
After you login successfully, the User Home page appears. This page lists the courses in which you are
enrolled, including courses currently in session and upcoming courses that will begin in the future.
When you click the name of a course, the Course Home page opens and allows you to begin participating
in that course.
The right side of the User Home page contains a news section with important program updates and
information.
The menu bar at the top of the page allows you to navigate to areas of the Web site that contain
information specific to your student account. You can use the links on the menu bar to view your
personal account information, take a look at your course history, and contact technical support and
customer service.
Settings Page
The Settings page displays the Edit
Account form with your personal
account information, including your email address and biography. The CDROM letter represents the letter
assigned to the CD-ROM drive on
your computer. If you are using your
CD-ROM drive to view the course
lectures, this letter must be set
correctly. You can update all of the
information displayed on this page at
any time. When you are finished
making changes, click the Update
Account button at the bottom of the
page to save the changes.
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Transcripts Page
The Transcripts page lists the courses and modules you have taken and shows your grade for each
module.
Each course you are enrolled in or have completed is listed on the Transcripts form, along with the term
indicates that you have successfully completed the course, a indicates
in which they were taken. A
that you have not yet completed the course.
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Using the Course Home Page
When you are ready to begin participating in a course, click the course name on the User Home page to
open the Course Home page. The Course Home page displays a table with all of the course information
for that particular course in the Certificate Program.
Viewing or Listening to a Lecture
After you have installed QuickTime, you can view and/or listen to lectures from your courses. You have
four options for listening to or viewing lectures:
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CD-ROM Video – Delivers lecture video and audio from your CD-ROM
Video Streaming – Streams lecture video and audio directly from the Web site
Audio Streaming – Streams only lecture audio directly from the Web site
Downloadable Audio – Downloads lecture audio from the Web site
Note: Video Streaming requires an ISDN or higher connection speed.
View or Listen to a Lecture
Note: To view or listen to a CD-ROM lecture, the drive letter of your CD-ROM must be set correctly.
You can check the drive letter setting by going to the User Home page and then clicking the Settings link.
If the drive letter is incorrect, perform Steps 1-4 to update it. If the drive letter is correct, begin with Step
5. If you are not using the CD at all, begin with Step 7.
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1. In the Edit Account form, find the section labeled CD-ROM Drive Letter.
2. Click the down-arrow, and then select the drive letter that corresponds with your computer’s CDROM drive.
button. The following message appears at
3. Click the Update Account
the top of the page.
4. Click the User Home link.
5. On the User Home page, click the link for your course.
6. Insert the streaming CD into your computer's CD-ROM drive.
7. Click the correct link for the lecture you want to play. The lecture will begin playing.
Accompanying PowerPoint slides appear on the right of the screen. To pause, stop, play, or
increase/decrease the volume of the lecture, simply click the appropriate button(s) located below
the video viewing area.
Taking the Terminal Quizzes
The four terminal quizzes are the
basis for your successful
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completion of Tulane University’s Online Certificate Program. You are required to take and pass all four
of the quizzes to successfully complete the program and receive your certificate. You will find the link to
take the terminal quiz at the end of the list of lectures in each course. We recommend that you complete
all of the lectures before you take the quiz.
When you click the quiz link on the
Course Home page, you go directly
to the corresponding test. All
quizzes consist of a series of
multiple-choice questions. When
you have answered all of the
questions and are satisfied with the
answers you have chosen, your
results are displayed so you can see how well you did.
If you achieved a passing score, your grade is permanently recorded and you do not need to re-take the
quiz. If you did not pass, you can re-take the test as many times as necessary until either you pass it or
the current enrollment session ends.
Take an Assessment Test
1. On the Course Home page, scroll to the assessment test that you want to take and click the link
for the test.
2. When a question is displayed, you have several options for answering, skipping, or marking the
question. You can also jump to a specific question.
•
To answer a question – Under each question, to the left of each answer, click the radio
button that corresponds to the answer that you believe to be correct. When you finish
answering a question, continue on to the next one.
3. When all of the questions are answered, click the Grade Assessment button.
4. When you click the Grade Assessment button, your assessment results are displayed on the
following screen.
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Communicating on the Web Site
The Tulane University Online Web site provides you with
the ability to communicate with your classmates and faculty
advisors via e-mail, a message board, and an online chat
room. You can access these features from the Course Home
page by clicking Communicate at the top of the page.
The Message Board lets you discuss topics and questions
relevant to the class with other students and your instructor.
To open the Message Board, click the Message Board link.
To enter the online chat room, click the Chat link. Online chat lets you interact with your classmates and
advisors in a “real time” environment. “Real time” means that the words you type are visible to everyone
else in the chat session as soon as you finish typing them.
Clicking the Class Roster/Email link takes you to a list of all of the students enrolled in your class. Your
Tulane faculty advisor is listed at the top of the class roster. You can view the biography of everyone on
the roster and send e-mail to the faculty advisor, individual students, or the entire class.
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Using the Message Board
Messages are organized primarily by main topic with the most recently posted main topic at the top of the
Message Board. Below each main topic, response messages are listed in descending order from oldest to
newest. Main topics are marked with a folder
icon, and responses are marked with a paper icon.
Messages with files attached are marked with a paper clip icon.
If the Message Board has more than 25 messages, you can view the additional messages by clicking either
the Next Page link or the page number links that appear above the message list.
To open and read a message, just click the title of the message. To post a message, go to the bottom of
the Message Board and type your message in the space provided. When you are finished, click the Post
Message button.
You can also post messages that are not directly related to the class, but those messages should only be
posted on the Off Topic Message Board. For example, if you’d like to express a personal thought or
share something amusing with the class, locate the Message Board list box in the upper-left corner of the
page, click the down-arrow, and then click Off Topic Messages.
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Post a Message
1. Scroll down to the Post New Message area at the bottom of the Message Board.
2. In the Subject field, type a subject for the message.
3. Type the body of your message in the space provided.
4. Click the Post Message button.
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Add an Attachment to a Message
You can attach electronic files and documents to your messages. If you want to include an attachment
with your message, use the following steps before you post it.
1. In the Post New Message area, click the Attachments button. This opens the Attach Files
dialog box.
2. Click the Browse button. This opens the Choose File dialog box, which lets you select the file
you want to attach. You must know where the file is saved on your computer system to
successfully find it.
3. After you select the file you want to attach, the file name appears in the dialog box.
4. Click the Attach File button to attach the file to your message. The dialog box shows that the file
is attached to the message.
5. Click the Finished button.
6. Continue your message and click the Post Message button when the message is finished.
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Refresh the Message Board
It is a good idea to refresh the Message Board often while you are using it because others in your class
may be posting messages and topics at the same time you are. To refresh the Message Board, click the
Refresh
button at the top of the Message Board. Do NOT use your Web browser's Refresh
button.
Search for Messages
The Search feature enables you to search for any word in the body of a message. To search messages:
1. Click the Search link at the bottom of the page.
2. In the Keyword field, type the word(s) you are looking for.
3. Click the Search button.
4. Any messages that contain the words you are looking for are displayed.
5. Click a message title to read the message.
Change Views
There are four views
you can choose from
to view messages on the Message Board. When you first visit the Message Board, the messages are listed
in View by Topic. The alternate views are View by Date, View by Author, and Daily Digest. Links for
each view are located at the bottom of the Message Board. To change views, click the link for the view
you would like to use. In each view, you can read and respond to messages the same as you would in the
standard View by Topic mode.
•
View by Date lists the messages in chronological order beginning with the most recently posted
message
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•
View by Author displays an alphabetized list of all of the people who have posted messages.
Each message is listed beneath the name of the person who posted it.
•
Daily Digest view displays all of the messages and responses posted on a single day. You can
select any date and see only that day’s messages.
Using Online Chat
When you click the Chat link on the Communicate page, you enter an online chat room. Online chat lets
you interact with your classmates and faculty advisors in a “real time” environment. “Real time” means
that the words you type are visible to everyone else in the chat session as soon as you finish typing them.
Your faculty advisor’s office hours will be
posted on the Communicate page. These
hours indicate when your advisor is
available in the chat room to answer
questions. However, the chat room is
available at all times so you can arrange to
meet and chat with others whenever it is
convenient for you.
The left side of the chat area is the
Discussion Box where the chat is displayed.
The text box at the bottom of the chat area is
the Message Box where you type what you
want to say during the session. The right
side of the chat area, called the Attendees
Box, lists the names of the people currently
in the chat room.
Above the Attendees Box are four user action buttons that let you select the way you interact with other
people in the session. To use these buttons, you must first click one of the users listed in the Attendees
Box. Here is a description of what each button does:
•
– Click this button to view profile information for the selected user.
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– Click this button to begin a private conversation with the selected user. Other people in the
chat room will be unable to see your message to the selected user.
•
– Click this button to “flag” the selected user. That user’s text will be a different color when
it appears in the Discussion Box so that it stands out from the other users. Click the button
again to return to the standard text color.
•
– Click this button to block the selected user. You will no longer see anything typed by this
user. Be careful – blocking a person during a chat is no different from ignoring a person
while they are speaking to you. Click the button again to remove the block.
During a chat session you should conduct yourself as if you were in a classroom participating in a
discussion. When you first enter the session, take some time to see what the topic of discussion is before
you comment. Always remember that unless you are involved in a private conversation, everyone listed
in the Attendees Box can see what you type. The faculty advisor has the authority to ask disruptive
students to leave the session.
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Participate in a Chat Session
1. On the Communicate page, click the Online Chat link.
2. When the chat area appears, click in the Message Box and then type your message.
3. Click the Send button next to the Message Box or press [ENTER] on your keyboard to display
your statement in the Discussion Box.
View Past Transcripts
You can view transcripts of chat sessions that have occurred during the current semester.
1. On the Chat page, click the Chat Transcripts link.
2. Click the link for the desired transcript.
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Change Your Chat Settings
When you are in the Chat area, click the Settings
button to open the DigiChat Settings dialog
box. This dialog box enables you to personalize your chat environment. You can access a variety of
settings options by clicking the tabs at the top of the dialog box.
•
Profile tab – Go here to enter personal information that you want to share with others in the chat
room. You can also change the personal icon that appears next to your name during chat
sessions.
•
Options tab – Go here to adjust the scroll speed of the messages that appear during the chat
session and control the way private messages appear.
•
Fonts tab – Go here to set different text styles, sizes, and colors for different users.
•
Info tab – The Info tab contains DigiChat application information that is of no use to you as a
student.
The settings that you change will only affect the current chat session. When you leave the chat room,
your settings return to the default settings.
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Contacting Technical Support
If you experience problems while using the Web site, please contact technical support:
Phone: 1-800-742-1309
Email: [email protected]
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Professional Development
Certificate Programs
Customer Service:
[email protected]
Toll-Free: 800-280-9718
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Technical Support:
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Toll-Free: 800-742-1309
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Enrollment: 800-983-6489
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International: +1 813-621-6200
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www.TulaneU.com
9417 Princess Palm Avenue, Tampa, FL 33619-8313