Improving performance by implementing “Six Sigma” 8-9

How much did you save by not implementing six sigma?
Management development program (MDP)
Improving performance by implementing “Six Sigma”
8-9 th May 2013
Centre for management development
PILLAI INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH
Dr. K.M. Vasudevan Pillai Campus, Sector 16, New Panvel 410206
ABOUT SIX SIGMA
In today’s world of globalization, every organization big or small, is facing immense competition and the customers are also
becoming more and more demanding. Only those organizations which are efficient, customer centric and cost conscious can
effectively beat the competition, survive and grow profitably.
Six Sigma is a powerful approach to improving processes to do things better, faster, and at lower cost. It can be applied to
every facet of business, from production, to human resources, to order entry, to technical support. Six Sigma is valuable
because it creates an environment for improving productivity and efficiency in a business environment of continuous
improvement. It gives everyone an opportunity to make improvements to traditional processes. It creates a disciplined,
knowledge-based approach designed to enhance customer satisfaction and build a customer culture that embraces innovative
approaches to technology and business development. Overall, it is a highly structured strategy for acquiring, assessing and
applying customer expectations with manageable solutions for the purposes of product, system or enterprise innovation and
design. The Six Sigma philosophy addresses the following:
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What is critical to your customers?
How well are you performing today?
How can you leverage facts and data?
How can you sustain improvement?
OBJECTIVES
This program aims at achieving the following objectives:
 Help the participants to understand and use the best and tested management techniques and tools for bringing
business / process improvements in their organizations.
 Help the participants achieve excellence, reduce waste, decrease defects and enhance productivity.
 Make the participants use a structured method to reduce cycle times, improve quality and delivery processes.
CONTENTS
 Importance of Six Sigma
 Statistical concept behind Six Sigma
 Lean techniques- Kaizen, Poka Yoke, 5S, PDCA cycle
 Importance of determination of Critical To Quality (CTQ)
 Define, Measure, Analyze, Improve and Control phase in Six Sigma.
 How to implement Six Sigma in an organization- A step by step approach
PEDAGOGY
The course is developed based on the Green Belt and Black Belt Certification programs offered worldwide. Program will be
delivered through power point presentation, case study, class room exercises and discussions.
WHO SHOULD ATTEND?
This program will be suitable to middle level personnel from any function of an organization.
TRAINERS
1. Mr. Akshay Khanna
An alumni of IMC Chandigarh, Mr. Khanna holds Master’s degree in Hotel & Tourism Management from
Institut Vatel, Nîmes, France.
Mr. Khanna has work experience with one of the world’s best restaurant – Hotel Auberge Du Pere Bise
(Michelin star), France, luxury collection hotels of ITC group and Orchid Hotel, Mumbai.
Currently Mr. Khanna is working as the Training Manager with The Orchid – Asia’s 01st ECOTEL hotel. He has over 10
years of experience in hotels. His areas of expertise include Training & Mentoring, Change Management (LEAN Six Sigma
Black Belt), Analytics and Hotel Operations. He has proven ability to ‘Effectively’ drive change, mentor & train associates
across varied levels. He has proven leadership abilities in hotel operations with a ‘hands-on’ approach to enhance
operational excellence.
He has mentored Six Sigma and LEAN projects across various verticals in ITC hotels to drive results in 3 major areas – R1,
R2 & R3, i.e. Revenue, Guest Feedback Scores and Cost Rationalization. Various projects led or mentored by him have
become the ‘Standard Operating Procedures’ across the ITC hotels. He mentored ITC The Maratha (A Luxury Collection
hotel) to top the ‘Kaizen’ score in the ITC Hotels, for 2 consecutive years.
He has trained Associates, Executives and Managers on multiple training topics such as ‘Six Sigma’, ‘LEAN”, ‘Kaizen’, ‘Soft
Skills’, ‘Service Excellence’, ‘Time Management’, ‘Brand Management’, ‘Mystery Audits’, ‘Leadership Grid’, to name a
few. He also provides tactical training support to the other hotel brands under Kamat Hotels (I) Ltd. umbrella like VITS,
Lotus Resort and Fort Jadhavgarh. He also helped his restaurant win the ‘TIMES FOOD GUIDE AWARD’ for Best Chinese
Restaurant.
2. Prof. C.K. Sreedharan
A mechanical engineer and an MBA, Prof. Sreedharan is a trained implementer of Six Sigma, a certified lead
auditor for ISO: 9001-2008, ISO: 14001-2004 and OHSAS: 18001-2007 and an accredited energy auditor
from Bureau of Energy Efficiency.
With over 25 years of varied industrial experience and 5 years of teaching and training experience, Prof. C K
Sreedharan has worked in Bureau of Indian Standards as Deputy Director and as General Manager (Works)
in Expo Gas Containers Ltd. He was a panel auditor for Det Norske Veritas (DNV) where he conducted more than 250 third
party audits on various management systems.
Prof. C K Sreedharan has assisted several organizations in the implementation of Six Sigma Projects, Quality / Environmental /
Occupational Health and Safety Management Systems and Total Quality Management and has conducted several training
programs in the areas mentioned above.
Participation details
Program
This management development program is non-residential. The program timings are from 10.00 a.m. to 05.00 p.m. on
both the days.
Fees
The fees for the program is Rs. 2500/- (two thousand five hundred only) per participant. The non-refundable fees
include morning/evening tea/coffee/lunch on both the days as well as training material and folder.
Certificate
All registered participants shall receive certificate of training issued by Pillai Institute of Management Studies &
Research.
Venue
Pillai Institute of Management Studies and Research, Dr. K.M. Vasudevan Pillai Campus, New Panvel 410206
Transport:
The participants would need to make their own transport arrangements. The venue is just at about 1 k.m. distance from
east side of New Panvel railway station and can be reached easily on foot or by an auto rickshaw in minimum fare.
Contact:
Prof. Mukesh Goyal
Head – Centre for Management Development
Pillai Institute of Management Studies & Research
Dr. K.M. Vasudevan Pillai Campus, Sector-16, New Panvel 410206
Telephone: 27456100 / 27451700 Ext. 221
Mobile: 9920899198, e-mail: [email protected]
About the institute
Established in 1998, Pillai's Institute of Management Studies and Research (PIMSR) trains students for Master of
Management Studies under the aegis of the prestigious University of Mumbai with approval from the All India council of
Technical Education (AICTE) besides AICTE approved MBA equivalent post graduate diploma programs (PGDM) and
executive MBA program. The Directorate of Technical Education, Government of Maharashtra, has awarded the institute
an 'A' grade.
The institute is a part of the Mahatma Education Society founded by Dr. K. M. Vasudevan Pillai, a renowned academician
and supported by Dr. Daphne Pillai, the Rector. MES is a large society in education field running 48 institutions in
Mumbai & Navi Mumbai in diverse areas including schools, global academies, engineering colleges, sports academies,
education colleges besides management institutes. PIMSR has been ranked among the top private B-Schools in Business
Baron’s a list of B-Schools-201). PIMSR is graded A+ in Business India Dec 2012. PIMSR is approved by AICTE, Ministry of
HRD, Government of India, also accredited by National Board of Accreditation (NBA).
The large faculty pool of PIMSR, comprising of very senior professionals and highly recognized academicians, has created
an exciting learning environment for the students and participants.
Currently PIMSR has several international partners such as St. Mary’s School of Economics and Business, University of
California, Barkeleys, Moraga California , Hebei University of Economics and Business, Shinzanjung, China and Kaplan,
Singapore.
Pillai Institute of Management Studies & Research
Dr. K.M. Vasudevan Pillai Campus, Sector-16, New Panvel 410206
Management Development Programme
Application Form
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(The demand draft/Cheque will be in favour of “Pillai Institute of Management Studies & Research” payable at
Mumbai. The DD/Cheque along with application form addressed to Prof. Mukesh Goyal, Head- Centre for
Management Development should be sent to Pillai Institute of Management Studies & Research, Dr. K.M. Vasudevan
Pillai Campus, New Panvel 410206, so as to reach latest by 6th May 2013. )