Volunteer Orientation Guide

Volunteer Orientation Guide
Thank you for taking the time to volunteer at City Rescue Mission. We appreciate your interest in
helping people overcome life obstacles to obtain stability in their life. This guide was designed to assist
you as you assist others during their stay at City Rescue Mission. This packet serves to provide an
introduction to the volunteer program at City Rescue Mission.
City Rescue Mission
800 West California Avenue
Oklahoma City, OK 73106
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Table of Contents
Welcome Letter…………………………………………………………………………………………………………………………………….…3
History of City Rescue Mission………………………………………………………………………………………………………….……..4
City Rescue Mission Statement………………………………………………………………………………………………………..………5
City Rescue Mission Goals …….……………………………………………….……………………….……………………………….……..5
Statement of Faith……………………………………………………………………………………………………………………………….….6
Why Volunteer…………………………………………………………………………………………………………………………………….….7
Importance of Volunteers………………………………………………………………………………………………………………….…….8
Commitment to Volunteers……………………………………………………………………………………………………………….…….8
Volunteer Dress code……………………………………………………………………………………………………………………….……..9
Volunteer Code of Conduct……………………………………………………………………………………………………………………10
Communications……………………………………………………………………………………………………………………………………10
Parking…………………………………………………………………………………………………………………………………………………..10
Map of City Rescue Mission…………….…………………………………………………………..……………………………….….……11
Emergency Procedures……………………………………………………………………………………………………………….…...12-20
Volunteer Grievance Procedure…………………………………………………………………………………………………..….…….21
Volunteer Policies and Procedures……………………………………………………………………………………………………22-24
Volunteer Confidentiality Agreement…………………………………………………………………………………………………….25
Volunteer Medical Release…………………………………………………………………………………………………………………...26
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Dear New Volunteer,
I am so thrilled that you have decided to volunteer your time and energy at City
Rescue Mission to help the individuals who are less fortunate in our city. We are so
thankful for you! The Mission truly could not continue to do what we do without the
help from our faithful volunteers, like you. Volunteers are a vital part in helping City
Rescue Mission achieve our goal of serving the homeless and near homeless of
Oklahoma City. My hope for you is to be fulfilled with a sense of accomplishment
that you are helping make a difference in the lives of those that are facing chaos and
uncertainty every day.
The following information package includes details about our organization,
volunteer roles, and volunteer responsibilities. If you have any questions regarding
volunteer responsibilities, or have other concerns, please feel free to contact myself or
the Volunteer Manager, Stacy Valentine at (405) 232-2709. Once again thank you for
your willingness to help and welcome aboard!
Sincerely,
Rev. Tom Jones
President/CEO
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History of City Rescue Mission
City Rescue Mission was founded in May of 1960 by a group of businessmen concerned about helping
the transient population in downtown Oklahoma City. The Mission, then located in Oklahoma City’s old
“Skid Row,” served men only in a facility that had 20 beds and 1 shower.
In 1968 the Mission purchased property on 523 S. Robinson, which doubled its previous capacity. With
the additional space the Mission began to include services for women. In 1980 a local church donated a
large building and two houses, which were adjacent to the then current City Rescue Mission property.
These added facilities afforded the Mission the opportunity to open a dedicated women’s shelter, while
also utilizing the two houses to expand services by opening a family shelter, a weekly medical clinic and
an educational facility.
In 1992 local community businessmen, the Belsky Brothers, donated two properties on the 800 block of
West California Avenue. In 1994, the Mission purchased the remainder of the block from the Oklahoma
City School Board, and launched a five-year, $4.5 million capital campaign, which included renovation
and construction of a new facility. The current facility located on the 800 block of West California Ave
opened in November of 2000.
In 2007 the Mission hired Rev. Tom Jones as President and CEO. Since then, the Mission, under Rev.
Jones leadership, has developed the recovery program known as the Bridge to Life Program, which
currently touts 70% client participation. Additionally, in the last 2 years, City Rescue Mission has
expanded its Social Services Center by partnering with over 70 local agencies offering comprehensive
care free of charge to any City Rescue Mission client, including those from the community at large.
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City Rescue Mission Statement
Our Mission is to lead our community by serving the homeless and near homeless with help, hope, and
healing, in the spirit of excellence, under the call of Christ.
City Rescue Mission Goals
1. Leadership
We commit to create and maintain a Rescue Mission ministry that is a teaching model for other
Rescue Mission in the following areas: board, staff, facilities, programs, services, policies,
procedures, and rules.
2. Compassion
We will react and treat clients in such a way that their lives are better because they walked
through our door.
3. Excellence
We commit to excellence in everything we say and do. We will be better today than yesterday.
4. Integrity
We acknowledge the City Rescue Mission belongs to god; and we, as stewards, have been
entrusted with this ministry.
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Statement of Faith
1. We believe the Bible to be the inspired and the only infallible, authoritative Word of God and
that it is the supreme and final authority in faith and life.
2. We believe that there is one God, eternally existent in three persons: Father, Son, and Holy
Spirit.
3. We believe in the deity of Christ, in His virgin birth, in His sinless life, in His miracles, in His
vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension
to the right hand of the Father, in His present rule as Head of the Church, and in His personal
return in power and glory.
4. We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is
absolutely essential.
5. We believe in the present ministry of the Holy Spirit, by whose indwelling the Christian is
enabled to live a godly life.
6. We believe in the resurrection of both the saved and the lost; that the saved are saved unto the
resurrection of life, and that the lost are lost unto the resurrection of damnation.
7. We believe in the spiritual unity of believers in our Lord Jesus Christ, with equality across racial,
gender, and class difference.
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Why Volunteer
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To get out of the house
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To help someone other than myself
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To be in charge of something
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To get to know my own community
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To get involved with something of worth
 To try out a new career
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To do something new
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To do something I love
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To feel useful and needed
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Because I believe in City Rescue Mission and what they
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To rebuild an old skill
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To meet new people
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I want to help those who are less fortunate
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As an academic requirement
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To be stability for someone
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To learn about someone else
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To love others because I am loved by others
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To volunteer for my job
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To invest in something with a purpose
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To volunteer for school
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Because I care about my city
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To stand in the gap for others
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To step outside of my comfort zone
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To teach what I have been taught
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Because I have much, and others have little
are doing
“I’d like to thank you and your team for involving me with City Rescue Mission's effort to
assist individuals with their hardships. Throughout my short time with your organization
I was able to develop a new appreciation for the issues that plague those less fortunate
than myself. The perspectives I gained throughout this learning experience are
invaluable and I cannot express my appreciation enough for the opportunity you and
those like you have given to me. I look forward to a continued relationship with City
Rescue and look forward to educating others on my experience and the Mission's
community involvement.”
-Derek Jump
City Rescue Mission Volunteer
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Importance of Volunteers
From originating with a facility with 20 beds and 1 shower, to now operating a full shelter with 640 beds,
City Rescue Mission is repeatedly reminded of the importance of our volunteers and the roles they play
every single day. As we strive to continue to meet people’s needs, it takes time, energy, and numerous
man hours to accomplish the task successfully. City Rescue Mission could not serve others well without
the help of our volunteers stepping in to fill in the gaps every single day.
Our volunteers were one of the staple forces that helped City Rescue Mission open our Impact Hunger
Food Resource Center in September of 2012. The opening of the Food Resource Center now helps to
feed the near homeless population of Oklahoma City. With the help of our volunteers, City Rescue
Mission’s Food Resource Center provided 2,083,892 meals to those in need in 2013. Talk about making a
difference!
Commitment to Volunteers
You will always have access to a City Rescue Mission staff member to assist you with any problems that
may arise. City Rescue Mission staff are trained to assist clients in whatever crisis or situation that may
arise. You can expect CRM to provide you with the resources for you to successfully fulfil your role as a
volunteer. You have the right to the following:
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To be given meaningful assignments
To be treated fairly
To have effective supervision
To full involvement and participation
To recognition for work done
In return, volunteers shall agree to actively perform their duties to the best of their abilities and to
remain loyal to the goals and procedures of the agency.
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Volunteer Dress Code
Personal appearance should be a matter of priority for each volunteer, as it contributes to the culture
and reputation of City Rescue Mission. Since we work among the homeless population, and within a
ministry environment, we must be an example of proper attire.
Below is a list of clothing articles to be considered appropriate. A name badge must be worn at all times.
Appropriate
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All shirts with collars (includes casual shirts, blouses, golf and polo shirts)
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T-shirts. Make sure content on shirt is appropriate
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Sweaters
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Slacks, crop pants, or capris’
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Athletic Wear
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Leggings may only be worn with appropriate dress/skirt
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Shorts – must be knee length
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Blue Jeans
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Closed-toed shoes, sandals, or Boots (must be closed toe shoes to work in kitchen, DRC, or FRC)
Inappropriate clothing items for volunteering

No Blue Jeans with holes
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Clothing that does not fit correctly; too loose, too tight
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Backless shirts or dresses
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Spaghetti Straps
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Dresses or Skirts that are too short or too tight
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Spandex or Lycra (such as biker pants)
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Flip-flops
This policy in no way is intended to prohibit your freedom of dress but is to bring into order the
appropriateness of attire your position requires.
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Volunteer Code of Conduct
Here are 4 expectations to help you in this process.
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We expect you to give a lot of grace
We expect you to develop trust
We expect you to make no promises to clients
We expect you to defend CRM policies
You should never feel overwhelmed or feel like you must have a response for a client.
Communications
Many of our volunteers want to stay connected to City Rescue Mission. Here are the best ways to stay
connected.
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Follow us on Facebook at: http://facebook.com/OKCityRescue
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Follow us on Twitter at: http://twitter.com/@OKCityRescue
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Make sure to sign up for our Bi-Monthly Newsletters at:
http://cityrescue.org/learn/news/monthly-newsletter/
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Sign up for our Monthly volunteer Newsletters
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Email or call directly at [email protected] or 405-232-2709 ext. 101
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Visit our website at www.cityrescue.org
Parking
All volunteers are asked to park on the street. Please be aware that parking on the street is 2hr only. If
you are volunteering longer, you may need to move your vehicle during your shift. If for some reason,
you need special parking due to a physical aliment, please contact the volunteer coordinator for
arrangements to me made.
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Map of City Rescue Mission
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CITY RESCUE MISSION – Fire Evacuation Procedures
Day hours Monday – Friday 8AM - 5PM
The Operations Director is responsible for the overall coordination of the fire drill and evacuation, and
reporting to the alarm company, Simplex Grinnell. Safety Captains are assigned responsibility for
designated areas throughout the facility to ensure all procedures are followed within their areas.
Maintenance Manager is responsible for the coordination of the Safety Captains.
Upon hearing a fire alarm:
 The Operations Director reports to the central alarm monitoring room located behind the
California reception desk to determine the zone where the alarm was set and waits for the
Maintenance Manager and Safety Captains to report.
 Each Safety Captain immediately sweeps their assigned areas and instructs all persons to
evacuate via the nearest exit.
 Each Safety Captain reports back to the central alarm monitoring room behind the California
reception desk once their areas are deemed clear.
 The Operations Director must call Simplex Grinnell within five minutes to notify the alarm
company of a false alarm. The phone number is posted in the alarm room.
Safety Captains
Women’s Center Director
Women’s Shelter Manager
Program Managers
Food Service Director
Men’s Center Director
Program Managers
Administrator
Area of Responsibility
Women’s dorm, office, showers, day room
Shelter area, rooms and showers
Gym, classrooms, social services, East/West wing
Kitchen, dining room, warehouse
Men’s dorm, showers, box room, chapel
Maintenance, hallway, laundry
Admin wing, restrooms
Fire drills will be conducted on a monthly basis. Efficiency and results of all fire drills will be evaluated
by Operations Director within two hours of each drill.
Any maintenance problem with the fire alarm system or equipment should be reported immediately to
the Operations Director and Simplex Grinnell.
Fire extinguishers are located throughout the building and are inspected on an annual basis by Simplex
Grinnell. Fire extinguishers must be clearly labeled and access not obstructed in any way.
Evening and Weekend hours Monday – Friday 5PM – 8AM and Saturday/Sunday
All procedures outlined above remain in effect, however, the Staff on Duty and Staff Interns are
responsible for the overall coordination of the fire drill and evacuation, and reporting to the alarm
company, Simplex Grinnell; and the Safety Captains are comprised of the maintenance team. The
maintenance team will be trained during the course of scheduled fire drills by the Maintenance
Manager. Reports of drill to be evaluated by the Operations Director upon return to work on the
Monday after the drill.
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CITY RESCUE MISSION - Tornado Procedures
General Information
Tornadoes usually occur in the spring and summer; they are formed by severe thunderstorms.
Considered nature's most violent, erratic storm, they consist of whirling winds of up to 300 miles per
hour. Tornadoes can sweep through an area, causing serious damage and destruction, and then change
direction and strike again. In addition to injuries and structural damage, electrical shorts, gas leaks, etc.,
may create fires or other hazards. All must understand terminology regarding tornadoes.
Tornado Watch: weather conditions are considered favorable for creating a tornado--for example,
during a severe thunderstorm. If a tornado watch is issued, listen to the radio and keep an eye on the
weather. Plan to take shelter if a tornado is sighted.
Tornado Warning: a tornado funnel has been sighted or identified by radar. Take shelter immediately.
Remember that tornadoes can form and move quickly; therefore, there may not be adequate time to
issue a warning. If severe thunderstorms occur, be alert to the fact that a thunderstorm could trigger a
tornado, and be prepared.
Tornado Plan
PURPOSE:
To provide staff and residents with guidance on the procedures to be followed when notified of a
TORNADO WATCH and/or a TORNADO WARNING originating from the National Weather Service.
GOAL:
To minimize personal injury, loss of life and property damage through proactive measures. When a
tornado warning is issued by the National Weather Service, the tornado sirens will be activated. Upon
hearing the tornado sirens, the following process is to be implemented:
REMAIN IN THE BUILDING AND GO TO THE NEAREST DESIGNATED SHELTER AREA. IF YOU ARE
OUTSIDE, IMMEDIATELY ENTER THE FACILITY AND PROCEED TO THE NEAREST DESIGNATED SHELTER
AREA.
Designated Shelter Areas:
 Northeast corridor by the men’s dorm and men’s bathroom
 Dining room
 Hallway in men’s dorm and men’s bathroom
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A. Operations Director (daytime/weekdays) Staff on Duty and Staff Interns
(evenings/weekends)
1. Announce on the loudspeaker that a Tornado Warning has been issued and direct Safety
Captains to move all persons in their assigned area to the nearest designated shelter location.
B. Safety Captains will:
1. Direct occupants to proceed in a quick and orderly manner to the nearest designated shelter
area in the facility.
2. Instruct occupants not to leave the building.
3. Provide assistance to persons with children or disabilities.
C. Occupants will:
1. Proceed to the nearest designated shelter area in the building by the closest route.
2. Move quickly but in an orderly manner so that all may arrive safely.
3. Take a seat in the shelter area and remain until the ‘all clear’ is given.
Trouble Areas/Places to Avoid
 All outside walls, elevators, and windows of buildings.
 Any low-lying area that could flood.
 Vehicles---do not use for shelter.
 Building areas with a large roof span.
Safety Captains
Women’s Center Director
Women’s Shelter Manager
Program Managers
Food Services Director
Men’s Center Director
Program Managers
Administrator
Area of Responsibility
Women’s dorm, office, showers, day room
Shelter area, rooms and showers
Gym, classrooms, social services, East/West wing
Kitchen, dining room, warehouse
Men’s dorm, showers, box room, chapel
Maintenance, hallway, laundry
Admin wing, restrooms
If you have any questions, please see the Operations Director. BE SAFE!
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CITY RESCUE MISSION - Utility Failure Procedures
General Information
When conditions have caused a utility failure, City Rescue Mission Director of Operations and/or
President will determine whether or not evacuation from the facility is necessary. Information will be
gathered from the news media, utility companies and any other related sources of information.
Utility Failure Plan
PURPOSE:
To provide staff and clients with guidance on the procedures to be followed when a utility failure has
occurred that may impede the ongoing operations of the Mission at its’ current location, or procedures
to follow while remaining at current location.
GOAL:
To minimize disruption of daily routine, through proactive measures; to continue with services in as
much as is feasible to the situation. When a utility failure has occurred, the following process is to be
implemented:
Remaining at the facility:
 Remain calm and listen for instruction from staff and follow completely
 Director of Operations will notify the proper utility company
 Parents, keep children with you at all times
 Emergency and natural lighting will be available
 Flashlights are stationed at the main entrances
 When moving throughout the building, please take safety precautionary measures
 Listen for modification to daily schedules, if necessary
 Food services will remain but times may be modified
 Continuation of services will remain but are subject to modification
Evacuating the facility:
 Remain calm and listen for instruction from staff and follow completely
 Director of Operations will notify the proper utility company
 Parents, keep children with you at all times
 When moving throughout the building, please take safety precautionary measures
 Pack enough items for communicated time frame
 Place to meet and order of Clients transportation to an off-property site
Women’s Shelter – California Outside Circle
Women and Families – California Outside Circle
Men’s Shelter – Job Placement Parking Lot
Men’s Center – Job Placement Parking Lot
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The Director of Operations will secure building in accordance with the utility failure occurrence.
Dependent upon the utility failure circumstance, designated staff may remain at the facility
Food services will continue but times may be modified
Continuation of services will continue but are subject to modification
Staff will be present with Clients at off-property location
Clients will uphold ALL policies and procedures as outlined by the program
Return of Clients to the Mission will be in the same order as above
Confirmation of areas cleared – Safety Captains will confirm their area is clear by texting either the
Director of Operations or the Administrator with an “all clear” text.
Safety Captains
Women’s Center Director
Women’s Shelter Manager
Program Managers
Social Service Staff
Food Services Director
Men’s Center Director
Program Managers
Administrator
Area of Responsibility
Women’s dorm, office, showers, day room
Shelter area, rooms and showers
Gym, classrooms, East/West wing
Social Services area including the medical clinic
Kitchen, dining room, warehouse
Men’s dorm, showers, box room, chapel
Maintenance, hallway, laundry
Admin wing, restrooms
If you have any questions, please see the Operations Director. BE SAFE!
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CITY RESCUE MISSION - Emergency Evacuation Procedures
General Information
When conditions beyond our control necessitate either an immediate evacuation or a planned
evacuation of City Rescue Mission, our Director of Operations and/or President will determine the
length of time an evacuation from the facility is necessary based on information gathered from sources
related to the cause of evacuation.
Emergency Evacuation Plan
PURPOSE:
To provide staff and clients with guidance on the procedures to be followed when an emergency
evacuation has been ordered. Procedures include a plan for short-term evacuation and an extended
evacuation from the premises of City Rescue Mission.
GOAL:
To minimize disruption of daily routine, through proactive measures; to continue with services in as
much as is feasible to the situation. When an emergency evacuation has been ordered, the following
process is to be implemented:
Remaining at the facility:
 Remain calm and exit from the building as directed by staff, in an orderly manner
 Parents, keep children with you at all times
 The evacuation circumstance will dictate where Clients will congregate outside of the building;
LISTEN for instruction from staff
 Further instruction will be given as to re-entry into the facility or off-site evacuation
Evacuating the facility:
 Remain calm and listen for instruction from staff and follow completely
 Director of Operations will remain in contact with authorities in respect to evacuation
 Parents, keep children with you at all times
 When moving throughout the building, please take safety precautionary measures
 Pack enough items for communicated time frame
 Place to meet and order of Clients transportation to an off-property site
Women’s Shelter – California Outside Circle
Women and Families – California Outside Circle
Men’s Shelter – Job Placement Parking Lot
Men’s Center – Job Placement Parking Lot
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The Director of Operations will secure building in accordance with the evacuation occurrence.
Dependent upon the cause of the evacuation, designated staff may remain at the facility
Food services will continue but times may be modified
Continuation of services will remain but are subject to modification
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Staff will be present with Clients at off-property location
Clients will uphold ALL policies and procedures as outlined by the program
Return of Clients to the Mission will be in the same order as above
Confirmation of areas cleared – Safety Captains will confirm their area is clear by texting either the
Director of Operations or the Administrator with an “all clear” text.
Safety Captains
Women’s Center Director
Women’s Shelter Manager
Program Managers
Social Service Staff
Food Services Director
Men’s Center Director
Program Managers
Administrator
Area of Responsibility
Women’s dorm, office, showers, day room
Shelter area, rooms and showers
Gym, classrooms, East/West wing
Social Services area including the medical clinic
Kitchen, dining room, warehouse
Men’s dorm, showers, box room, chapel
Maintenance, hallway, laundry
Admin wing, restrooms
If you have any questions, please see the Operations Director. BE SAFE!
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Volunteer Grievance Procedure
I. Policy – Any volunteer who feels that they have a cause to file a grievance has the opportunity to do
so without fear of harassment or retaliation. Volunteers and City Rescue Mission will adhere to
procedures outlined below. If a volunteer chooses not to adhere to the procedures outlined below, the
grievance will not be addressed.
II. Purpose – City Rescue Mission wants all volunteers to have a constructive way to express concerns
regarding their dignity, health and safety while volunteering at City Rescue Mission.
III. Procedure –
(1) Volunteers may request and obtain a Grievance Form from the Volunteer Manager.
(2) The Volunteer Manager may not discuss the volunteer’s complaint nor engage in any
conversation regarding the situation.
3) The volunteer should complete the Volunteer Grievance Form and return it to the Volunteer
Manager.
(4) The completed Volunteer Grievance Form will be submitted to the Human Resource Manager.
(5) The Human Resource Manager will submit the Volunteer Grievance Form to City Rescue
Mission’s President/CEO.
(6) City Rescue Mission’s President/CEO will resolve the grievance promptly and fairly.
(7) City Rescue Mission’s President/CEO will confer with the volunteer who has filed the grievance
either personally or in writing within five working days of receiving the Volunteer Grievance Form.
IV. Responsibility – It is the responsibility of the Volunteer Manager to provide a Volunteer Grievance
Form to any volunteer requesting the same. It is the responsibility of the volunteer and City Rescue
Mission to adhere to all procedures surrounding a volunteer grievance. It is the responsibility of City
Rescue Mission’s President/CEO to review the grievance and determine the appropriate response.
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Volunteer Policies and Procedures
All City Rescue Mission volunteers shall agree to abide by the policies and procedures of the Mission.
Purpose Statement: To focus on relationships that connect people with people, by empowering
individuals, organizations, schools, and churches to serve the homeless and the community using City
Rescue Mission as a central connecting point.
I. Volunteer Program Procedures
A. Application Form
Prospective volunteers are required to complete an application and pass a background check
prior to entering the volunteer program. The cost to run the background check is $5.00.
Prospective volunteer’s background check must be clear of sexual and violent crimes in order to
be placed as a volunteer.
B. Orientation and Training
All volunteers must attend an orientation on the purpose and processes of the Mission. During
this time we talk about the areas you are interested in volunteering. All pertinent policies and
procedures, and the work position the volunteer has been assigned will be covered.
Volunteers will receive specific training to provide them with the information and skills
necessary to perform their volunteer assignment.
C. Supervision
Every volunteer should report to the Volunteer Manager if they have questions or concerns
regarding their volunteer position. Volunteers are under the authority of the staff in their
assigned area.
D. Volunteer Sign in and Sign out
A volunteer sign-in form will be present at each volunteer program or event, and volunteers
should sign in and out each time they work on any project. Volunteers should enter and exit
through the Women’s Center area (off of California Ave.) in order to ensure sign in and sign out
is obtained.
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II. Volunteer Program Policies
A. Absenteeism
Volunteers should do their best to be present and on time for each event or activity for which
they are scheduled. If you know that you will be late or absent, please contact the Volunteer
Manager at least 24 hours before you are expected to come or as soon as possible so that
alternate plans can be made. If you miss more than three scheduled times you may be moved to
a different volunteer position, one that can operate if you are not present. This decision is made
by your assigned supervisor and/or the staff member assigned to your area.
B. Accidents/Injuries
The safety of our volunteers is very important. Volunteers who are injured or involved in an
accident during their assignment must report the injury/accident immediately to his or her
supervisor. An incident report must be filled out at the time of the injury/accident by an
observer or the person injured.
C. Benefaction
Giving monetary or any other material benefit to any client is never allowed under any
circumstances without prior authorization from the Volunteer Manager. If a volunteer has a
concern about the needs of a specific client, they can voice their concerns to the Volunteer
Manager, who will relay the information to the appropriate staff member for attention.
D. Discontinuation of Volunteer Service
Situations may arise that make it necessary for an individual to no longer provide volunteer
services. The Mission may release an individual at any time, without prior notice, for any reason,
including, but not limited to:

Restructuring of positions or elimination of the volunteer position in which the
individual serves
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Discrimination against or harassment of anyone
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Violation of any volunteer program policies
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Possession or under the influence of drugs, narcotics, alcohol, or weapons while
serving as a City Rescue Mission volunteer

Allowing a client to ride in a volunteer’s personal vehicle
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Theft, pilfering, fraud or other forms of dishonesty
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Gross negligence
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Malicious gossip or derogatory attacks concerning anyone associated with the
Mission
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Volunteers inability or failure to perform tasks assigned/required for their
position
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Distribution of any medicine (over-the-counter and prescription medications) to
a client
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Child abuse or neglect is automatic grounds for dismissal and will not be
tolerated in any manner
E. Confidentiality
As a volunteer at the Mission, you may have access to confidential information (information
regarding medical treatment or diagnosis, financial information regarding contractual
arrangements or other transactions, information regarding homes or income of clients,
information about convictions or allegations of arrests or abuse). Volunteers must ensure that
the agency’s official board approved privacy policy is followed. Volunteers are required to sign
the privacy policy receipt form prior to beginning their volunteer service. If you are asked if a
specific client stays at the Mission, you are prohibited by the privacy policy to confirm or deny
any client’s identity.
F.
Volunteer Agreement
I acknowledge my understanding that City Rescue Mission is engaged in the practice of ministry
and that within the context of that ministry I am volunteering to perform work duties without
any expectation that I will be paid any wages or salary or any other type of compensation for my
work. I declare that I am serving as a volunteer and not an employee.
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Volunteer Confidentiality Agreement
As a volunteer, you may have access to information and reports from City Rescue Mission, this
agreement refers to this information as “confidential information”. Confidential information includes
donor, volunteer, and client information. You may learn of or have access to some of this confidential
information through volunteer activities.
Confidential information is valuable, sensitive and is protected by law and by strict City Rescue Mission
policies. The intent of these laws and policies is to assure that confidential information will remain
confidential. Your principal obligations in this area are explained below.
Accordingly, as condition of and in consideration of your access to confidential information, you promise
that:
1.
You will use confidential information only as needed to perform your legitimate duties as
volunteer receiving information from City Rescue Mission. This means, among other things,
that:
A. You will only access confidential information for which you have a need to know.
B. You will not in any way divulge, copy, release, sell, loan, review, alter, or destroy any
confidential information.
C. You will not misuse confidential information or carelessly care for confidential
information.
D. You will not identify our clients to others. In other words, you will not reveal that any
particular client is staying in our facilities or using our services.
2.
You will safeguard and will not disclose any volunteer access or any other authorization you
have that allows you to access confidential information.
3.
You accept responsibility for all activities undertaken using your access and other
authorization.
4.
You will report activities by an individual or entity that you suspect may compromise the
confidentiality of confidential information. Reports made in good faith about suspect
activities will be held in confidence to the extent permitted by law, including the name of
the individual reporting the activity.
5.
You understand that your obligation under this agreement will continue after your
volunteer service is terminated.
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Volunteer Medical Release
City Rescue Mission, Inc. welcomes you as a volunteer and we thank you for your willingness to be a part
of this ministry!
City Rescue Mission is committed to conducting its activities in the safest manner possible and holds the
safety of its volunteers in the highest regard. We continually strive to reduce the risk of injury and insist
that all volunteers follow safety rules and instructions that have been designed to protect their safety.
In the event of an accident involving an injury, please report it promptly to a City Rescue Mission
supervisor. Volunteers are advised to review their own medical insurance policy for coverage. Please
note the absence of personal medical insurance coverage does not necessarily make City Rescue Mission
responsible for the total payment of a volunteer’s medical expenses.
As a volunteer, I recognize that there are certain risks of physical injury and agree to assume such risks
and any damage or loss I may sustain as a result of volunteering with City Rescue Mission. I further agree
to waive and release all claims I may have as a result of volunteering against City Rescue Mission and
their officers, agents, servants, and employees.
The undersigned herby agrees to hold harmless and indemnify City Rescue Mission, Inc. and/or any of its
auxiliary or affiliated organizations from any and all claims, suits, causes of action and liability arising out
of any claims, suits or causes of action of any kind which undersigned or his/her child may have from no
henceforward arising out of any actions, activities, or events sponsored by City Rescue Mission and/or
any of its auxiliary or affiliated organizations. This hold harmless and indemnity agreement extends to
any acts and/or omissions engaged in by or attributable to any person or entity, including any agent,
employee, volunteer or board member of City Rescue Mission and/or any of its auxiliary or affiliated
organizations. I realize that City Rescue Mission will not be held responsible for any accident or injury
that may occur while I am a volunteer.
In the event of an emergency, I authorize officials of City Rescue Mission to secure from any licensed
hospital, physician, and/or medical personnel any treatment deemed necessary for my immediate care.
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