iNTRODUCiNG DENNiS THE DUSTCART

Transcription

ISSUE 01 | 2015
DENNiSCONNECT:
OUR REVOLUTiONARY
NEW TELEMATiCS SYSTEM
iNTRODUCiNG
25 NOT OUT!
RiCHARD TAYLOR CELEbRATES DENNiS THE
DUSTCART
A QUARTER CENTURY
WELCOME
WELCOME
Welcome to the latest edition of Eagle Eye.
We have seen renewed optimism in the economy
over recent months, but there is no doubt that
there are still many challenges facing the industry.
We are witnessing change on an unprecedented
scale, from stricter emissions and landfill targets to
the requirement to deliver better long-term social
and economic value from contracts.
While we still face uncertainty, it is clear that
businesses and partners who work closely together
to forge lasting and meaningful relationships will be
the ones that find themselves best placed to meet
future demands.
Our project with Skips Educational to form a
partnership to help Birmingham City Council fulfil
the obligations of its Birmingham Business Charter
for Social Responsibility (see page 24) is a good
example of this.
Read on to find out more. As ever, we welcome
feedback so please don’t hesitate to get in touch
with comments or suggestions for future articles.
Kevin Else
Managing Director
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EAGLE EYE | ISSUE 01 | 2015
CONTENTS
3
COMPANY NEWS
4
PUBLIC SECTOR - ENGLAND
10
PUBLIC SECTOR - SCOTLAND
13
PUBLIC SECTOR - N. IRELAND
14
EXPORT
16
CONTRACT & SPOT HIRE
19
PRIVATE SECTOR
20
INDEPENDENT CONTRACTORS
21
PRODUCT NEWS
22
COMPANY NEWS
23
SUPPLY CHAIN
24
INDUSTRY ISSUES
26
IN PROFILE
27
COMPANY NEWS
28
CONTRACT MAINTENANCE
29
LEGISLATION
30
COMPANY NEWS
COMPANY NEWS
HiUCV TURNS HEADS
ON THE ROAD
As a manufacturer, exhibitions
and conferences are an ideal
platform for showcasing our
latest developments. They also
provide us with an invaluable
opportunity to catch up
with customers and industry
contacts to discuss key issues,
ranging from challenges
facing the industry today to
predictions for tomorrow
and beyond.
The HiUCV on display at ‘Pollutec’
Our Hybrid integrated Urban
Commercial Vehicle – or HiUCV
for short – is continuing to
turn heads and hit the roads
of Europe recently, putting in
a special appearance at two
major exhibitions designed
to showcase innovative
technologies from around
the world.
The first stop was the ‘Smart
City Expo World Congress’ in
Barcelona, Spain. As well as
appearing on the stand, the
HiUCV was selected as a finalist
in the ‘Innovative Initiative’
category in the prestigious
World Smart Cities Awards,
which coincided with
the exhibition.
Following this, it also took
centre stage at the ‘Pollutec’
exhibition of environmental
equipments, technologies and
services, which was held in
December in Lyon, France.
Co-funded by the UK
Technology Strategy Board and
developed in association with
the Motor Industry Research
Association (MIRA), the HiUCV
includes four wheel steering
and electric drive with a range
extender engine, lightweight
high-strength materials and
optimised component design
to provide maximum possible
body space with 50 per cent+
greater volume and 50 per
cent+ greater fuel saving
per tonne of waste collected
compared to traditional designs.
With an electric plug-in drive,
it can operate in full electric
mode for collection duties,
with a turning circle equivalent
to a Ford Transit / Renault
Traffic short wheelbase van. It
also has a usable volume of 15
cubic metres and, depending
on equipment and bin lift type
fitted, can offer a payload of
around 8.5 to 9 tonnes with an
18 tonne gross vehicle weight.
Andy Graves, Product
Marketing Manager for Dennis
Eagle, comments: “The HiUCV is
the result of a four-year project
of painstaking research and
development. We are extremely
proud of the end result, and
the attention it has attracted
throughout Europe is testament
to its viability as a blueprint for
the future of sustainable
vehicle design.”
We’ve already signed up to a
number of events taking place
throughout 2015, including:
13 May 2015
Southern Municipal Exhibition
East Malling Research Centre, Kent
26 - 29 May 2015
APSE
Hilton Coylumbridge, Aviemore
9 – 11 June 2015
PAWRS
Paignton, Devon
24 June 2015
LAPV Future Fleet Forum
Stoneleigh Park, Warwickshire
8 - 9 July 2015
Londonderry Garage
Northallerton, North Yorkshire
15 – 17 September 2015
RWM
NEC, Birmingham
It would be great to see you
there, so don’t forget to put the
dates in your diary!
The HiUCV will be going into
production in 2018. For more
information contact
Dennis Eagle.
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Public Sector - ENGLAND
ENGLAND
HARROGATE’S TOUR DE FORCE
The Tour de France 2014 opening ceremony, which
took place in Leeds, was the biggest in the race’s
history and marked the start of the Tour’s Yorkshire
Grand Dèpart, which saw cyclists riding up hill,
down dale, over moorland and through the region’s
towns and cities.
3.3-million people lined the route in Yorkshire, while
1.5-million lined the route in Cambridge, Essex
and London, making a total of 4.8-million people.
The first two days in Yorkshire had a combined
distance of 391km - including stage three between
Cambridge and London this added up to a grand
total of 546km.
Local authorities in the area had a vital role to
play in managing the crowds and dealing with the
additional waste generated as a result. Harrogate
Borough Council was no exception as the district
had the honour of hosting the world’s most
popular annual sporting event on two consecutive
days, with Harrogate town centre being the finish
point for the first day’s race.
The Council had recently taken delivery of Dennis
Eagle’s Union Jack Olympus Twin Pack Elite 6
demonstration model when the Tour passed
through Harrogate, so it was an ideal opportunity
to put the vehicle’s capabilities to the test.
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Transport Manager Alan Smith comments: “The
Tour de France Grand Départ was a great boost
for tourism in the area and certainly put the
Harrogate district well and truly on the world map.
Dennis Eagle’s demonstration vehicle – bedecked
in its eye-catching Union Jack livery - played an
important role in enabling us to keep the streets of
Harrogate clean and tidy during this exceptionally
busy time, as it was used to collect recyclable
materials over the event weekend.
“As one of the region’s major tourist destinations
it is important that visitors leave with a positive
impression of our beautiful, well-maintained town
and Dennis Eagle’s demonstration vehicle certainly
helped us to achieve that.
“As a result we decided to order our first ever
Olympus Twin Pack, which we took delivery of in
December. Feedback from our crews has been
positive and we have noticed a considerable
difference in the efficiency of collections.
Previously, we had to make two to three journeys
back to the waste and recycling centre during each
round, but the additional capacity of the Olympus
Twin Pack means we now usually only have to
make one trip, reducing down time as well as
fuel consumption.”
PUbLiC SECTOR - ENGLAND
ON THE STRAiGHT AND
NARROW iN READiNG
Reading Borough Council has
ordered 13 new vehicles. Although
they have previously used the
Dennis Eagle chassis, the 6x2
narrow rear steer chassis with
Olympus 16 bodies are the first
complete vehicles to be supplied.
Eleven will be used for domestic
waste collection, with the
remaining two assigned to trade
waste duties.
Fleet Manager Ken Williams
comments: “The majority of
the vehicles are now in service.
We chose Dennis Eagle for this
contract as they were the only
manufacturer that could offer
us a narrow track complete
configuration. The introduction of
the new vehicles has gone well, as
they are ideal for negotiating the
narrow streets of Reading.”
REPLACEMENTS FOR RYEDALE
Ryedale District Council has operated Dennis Eagle vehicles since 2008 and has recently invested in
new Euro 6 models, helping to further improve the efficiency of its fleet.
Last year, they took delivery of two Olympus 21 Elite 6 6x4 and one Olympus 27 Elite 6 8x4, both
standard width, and they have since placed a further order for an additional two vehicles which are
due to be delivered in July. All were purchased through the Procurement Lincolnshire Framework
agreement and come with five year warranties.
Mark Sissons, Transport Manager at Ryedale District Council, comments: “The new vehicles are
everything we expected them to be and, based on the performance of our 2008 vehicles and the
availability of the Procurement Lincolnshire Framework there was no reason not to choose Dennis
Eagle for this contract.
“The service and aftersales support provided by Dennis Eagle is excellent, as is the versatility offered
by the vehicles. Previously, we were using different types of collection vehicles to carry out residual
and green waste collections. However, the Dennis Eagle bodies are virtually bomb-proof and geared
up for handling garden waste as well as domestic refuse, enabling us to standardise our fleet.”
5
ROLLiNG OUT ON THE
STREETS OF bRUM
Following the announcement in our last issue
that we had secured a contract to supply vehicles
to Birmingham City Council as part of its waste
collection modernisation programme, we can now
reveal over 100 vehicles have been ordered.
All vehicles are due to be delivered by this winter,
but we are pleased to say that the first of these
have already hit the roads in Britain’s second city
as the Council rolls out its new collection scheme.
The Council used its Birmingham Business Charter
for Social Responsibility to extract social value
from the deal, and as part of this we are also
supplying books featuring ‘Dennis the Dustcart’ to
every 10-year-old in the city, helping to educate
them on the benefits of reducing waste and
recycling more.
As a local supplier, we are proud to have formed
this partnership with Birmingham City Council and
look forward to working with them as they deploy
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the new service throughout the region over the
coming months.
Councillor Lisa Trickett, Cabinet Member for a
Green, Smart and Sustainable City, comments:
“Research shows that when local authorities
procure services and supplies locally, every pound
can be recycled up to as many as three times in the
wider local economy.
“This chimes well with the refuse collection service
– our aim through the new wheelie bin programme
is to recycle more, rather than throwing things
away, and we are doing exactly the same when
using our purchasing power to buy locally”.
Read more on page 24.
ST HELiER’S GREEN GODDESS
Another eye-catching refuse collection vehicle
has hit the roads in St Helier, keeping streets in
the parish clean and tidy while helping to support
a worthy cause.
The ‘Green Goddess’ features a mobile billboard
carrying adverts for the Samaritans on both sides,
letting people know that the charity is available
for anyone struggling to cope, whoever they are,
however they feel and whatever life has done
to them.
of this latest Dennis Eagle vehicle is part of a
rolling replacement programme designed to help
standardise our fleet. The ‘Green Goddess’ is likely
to be in service for many years to come and its
billboards are an effective way of communicating
important messages to residents, so it is great that
we are able to support the Samaritans in this way.”
The Olympus 10 4x2 narrow is one of seven
vehicles out on the roads each day and will be
joining forces with the ‘Pink Lady’ and the ‘Purple
Princess’, which are designed to raise awareness
for breast, cervical screening and diabetes
respectively. Its duties involve collecting cardboard
for recycling each morning and commercial waste
every afternoon.
Piers Tharme, Facilities and Resources Manager for
The Parish of St Helier, comments: “The addition
EAST RiDiNG’S 4-YEAR FRAMEWORk
Dennis Eagle first won a
contract to supply vehicles to
East Riding of Yorkshire Council
in 2012. Following a competitive
tender, it is now set to deliver
the first of up to 40 additional
vehicles as part of a four-year
framework agreement.
East Riding currently has a
total of 69 refuse collection
vehicles in its fleet, 29 of which
are Dennis Eagle. The first of
the new Olympus 21 6x2 mid
steer vehicles have now been
delivered and will be carrying
out a combination of dry mixed
recycling, residual and organic
waste collections, helping
the Council improve on its
impressive recycling figure.
Paul Tripp, Group Manager for
Environmental Services at East
Riding of Yorkshire Council,
comments: “The vehicles that
were delivered in 2012 have
performed well. These were
supplied in line with our
the market as part of a
competitive tender process and
Dennis Eagle was once again
successful in meeting
our requirements.
“We implemented a new
alternate weekly waste and
recycling collection system
in June last year and this
is going very well. We are
currently recycling 60 per cent
of household waste and were
named ‘Best Performer for
Waste Collection’ in the recent
APSE Performance Networks
2014 Awards.
required specifications, and
Dennis Eagle has fulfilled its
commitment to aftersales
service as set out in the original
tender document. When
seeking a supplier for our fouryear framework we approached
“We are continually seeking to
improve our recycling rate, and
the new vehicles will play an
important part in helping us to
achieve this.”
7
Public Sector - ENGLAND
A UNITED FRONT IN NOTTINGHAMSHIRE
Nottinghamshire Vehicle Consortium members are
continuing to reap the rewards of a more joinedup approach to procurement. Made up of 11 local
authorities, the Consortium is currently three
years into a second renewed four-year framework
agreement with prime contractor Terberg Matec
UK and their contract partner Dennis Eagle.
With Nottingham City as founding and current
members, the Consortium also comprises Derby
City Council, the District Councils of Ashfield,
Bassetlaw, Bolsover, Mansfield, Newark and
Sherwood and Broxtowe, Erewash, Gedling and
Rushcliffe Borough Councils. The Nottinghamshire
Vehicle Consortium was formed with the aim of
delivering greater efficiency through the formation
of strong partnership arrangements with suppliers.
The organisation’s relationship with Terberg Matec
UK and Dennis Eagle was formed in 2008, when
Terberg Matec UK was awarded the contract to
be a sole supplier to the Consortium. The bin
lift manufacturer partnered with Dennis Eagle
to supply the complete vehicle solution and the
relationship has since gone from strength
to strength.
The initial contract covered the four-year period
from 2008 to 2012, with approximately 120
vehicles supplied to the Consortium during this
initial term. In 2013, following a competitive tender
process, Terberg Matec UK was successfully
awarded a second four-year contract, again
partnered with Dennis Eagle, for which a similar
number of vehicles are expected to be delivered
up to 2016.
Andrew Kirk, Business Manager at Newark and
Sherwood District Council and Chairman of the
Consortium, comments: “The partnership is going
well. Purchasing, day-to-day servicing and backup has improved since forming the Consortium,
as well as collectively making us cashable savings.
We are very pleased with the level of service
provided by our partners on this framework.”
8
Rob Colby, Director at Terberg Matec UK adds:
“We’ve been working in close partnership with
Dennis Eagle and the Nottinghamshire Vehicle
Consortium for some eight years now, and the
arrangement is delivering significant advantages
for all parties.
“A large part of our success is owed to the fact
that we have a dedicated contract support team
who are all based at Terberg Matec UK’s North
Nottinghamshire facility.
“This, combined with the great support received
from our partner Dennis Eagle, means we are
able to assist and respond quickly to any situation
which all helps to keep refuse collection services
across Nottinghamshire running smoothly.
“In addition, Consortium members benefit from
a more streamlined procurement process with a
single point of contact for bodies, chassis and
bin lifts.”
bACk ON THE TYNE
Dennis Eagle vehicles are back on the streets of North Tyneside once more after winning a successful
tender, which saw the Council take delivery of nine new vehicles, including two Olympus Twin Packs.
Steve Whitworth, Operations and Logistics
Manager for North Tyneside, comments: “We
haven’t had any Dennis Eagle vehicles in our fleet
for a number of years. However, it’s a good brand
and when we went out to tender for this contract
they delivered on product, price and back-up.
“One of the reasons we chose Dennis Eagle was
health and safety – the low entry cab design
makes it easier for crews to climb in and out of
the vehicles, minimising the risk of injuries. The
feedback from our collection teams has been
positive.”
The vehicles have also been fitted with 360
degree cameras which has benefitted the service
in protecting the teams and provided information
against insurance claims.
bEDFORD
bROADENS FLEET
Having previously supplied Bedford
Borough Council with narrow track
vehicles, Dennis Eagle has recently
won a tender to supply four
Olympus 21 6x2 rear steer wide
replacement vehicles for domestic
waste and recycling collections
across the borough.
A spokesperson for Bedford
Borough Council said: “We have
a good relationship with Dennis
Eagle and the narrow vehicles
we have purchased from them
in the past have been working
well. We invited tenders from a
number of manufacturers for this
contract but chose Dennis Eagle
based on the quality and value for
money they offered in line with our
requirements.”
9
PUbLiC SECTOR - SCOTLAND
SCOTLAND
DENNiS iN
DUNDEE
As the home of the ‘Beano’,
Dundee is famous for giving us
‘Dennis the Menace’ and the
‘Bash Street Kids’. However,
the comic strip schoolboy isn’t
the only ‘Dennis’ on the block
thanks to Dundee City Council’s
fleet, which includes 36 Dennis
Eagle refuse collection vehicles.
SCOTLAND’S CAPiTAL
bOLSTERS FLEET
As Scotland’s capital city, Edinburgh has a rapidly growing population.
Statistics from the National Records of Scotland (NRS) show that its
population is expected to increase at more than three times the rate
for Scotland as a whole, rising to a projected 618,978 by 2037.
The City of Edinburgh Council, one of Dennis Eagle’s largest
customers in the area, has recently taken delivery of eight new
replacement vehicles that will play an important role in helping to
keep refuse collections running smoothly in the face of growing
demand for public services over the coming years.
Delivered earlier this year, the vehicles include three Olympus 13 Elite
6 4x2 and five Olympus 20 Elite 6 6x2 rear steer, all standard width.
They will be operating in a fleet of 49 refuse collection vehicles, 45 of
which are Dennis Eagle.
Pat Traynor, Fleet Manager at the Council, said: “This is the first order
we have placed for some time, for a variety of reasons, but we will
be looking to replace the rest of our fleet in due course to ensure we
continue to operate as efficiently as possible.”
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Last year, the Council took
delivery of five new Olympus
21 6x2 rear steer standard
width vehicles which have been
carrying out domestic, trade
waste and recycling collections
across the city. Stewart Dodd,
Assistant Fleet Manager
at Dundee City Council,
comments: “The new vehicles
are doing well and we are
pleased with their performance.
The city’s recycling rate is
improving and we have new
initiatives in place to help
boost this.”
PUbLiC SECTOR - SCOTLAND
REPLACEMENTS
FOR EAST
LOTHiAN
East Lothian has ordered two
new Dennis Eagle replacement
vehicles which will be used
for frontline domestic refuse
collections. The Council currently
has a dedicated fleet of 26 refuse
collection vehicles, 21 of which
are Dennis Eagle.
CHECkiNG iN WiTH
THE WESTERN iSLES
Back in 2013, the Western Isles took delivery of two Olympus
Twin Pack 22 6x2 rear steers. We caught up with Ivor MacLean at
Comhairle nan Eilean Siar to find out how the vehicles have been
getting on.
Ivor comments: “The vehicles were ordered to assist the continuation
of our existing collection service, but they were the first rear steer
models we have ever had in our fleet. The manoeuvrability they offer
has helped a lot when it comes to negotiating the narrow town streets
and winding rural roads of our region.”
Commenting on the decision to
order these latest vehicles Tom
Reid, Waste Services Manager for
East Lothian, says:
“We selected Dennis Eagle on
the basis of product quality and
suitability for our service needs,
along with the high standard
of back-up support we receive
from Tom Fullerton, Regional
Sales Manager and Mick Mclean,
Service Centre Manager at Falkirk
Depot.”
11
PUBLIC SECTOR - SCOTLAND
MAKING TRACKS IN MIDLOTHIAN
Last year, Midlothian Council took delivery of three Olympus 21 6x2
rear steer wide vehicles, along with an additional three 6x2 rear steer
wide chassis. Replacements for existing products in the 23-strong
refuse fleet, the new vehicles are tasked with carrying out household
refuse and recycling collections across the region.
Trevor Docherty, Travel and Fleet Services Manager, comments:
“Our vehicles need to be able to operate efficiently in both urban and
rural areas, including narrow and winding roads. The rear steer setup of the Dennis Eagle chassis suits our needs, which is why we are
standardising it across our fleet of large refuse vehicles.
“The vehicles look good, and on a practical level the Euro 6 engines
are contributing to the Council’s overall carbon emission reduction
targets. Our drivers are very happy with them and so are our
maintenance teams, who are now very familiar with
Dennis Eagle products.”
ACCESS ALL
AREAS IN
ANGUS
Angus Council took delivery
of its first two Dennis Eagle
vehicles in December 2014,
opting for Olympus 19 6x2
narrow rear steer vehicles.
Fleet Services Manager Graham
Robertson explains more: “We
have around 25 refuse collection
vehicles in our fleet. However,
Angus has a significant number
of small villages and tight
streets, and negotiating these
in standard width vehicles can
sometimes be challenging.
“One of our Operations
Managers had worked with
Dennis Eagle in a previous
role at a different Council so,
when the time came to order
new vehicles, the company’s
narrow track models seemed
an obvious choice. Trials of the
new vehicles are going well, and
feedback from our drivers has
been positive.”
12
PUBLIC SECTOR - NORTHERN IRELAND
N.IRELAND
DENNIS EAGLE DOCKS
IN BELFAST
NEW COLLECTION
SERVICE FOR FERMANAGH
Seventeen new vehicles have been delivered for a
1 April contract start with Belfast City Council.
Fermanagh District Council is introducing a new
brown bin food and garden waste collection
service to 11,000 households in Enniskillen,
Irvinestown and Lisnaskea. As part of the scheme’s
roll-out, the Council has purchased a new Dennis
Eagle complete vehicle, bringing the total number
of refuse collection vehicles in its fleet to 20.
The order comprises a mix of 6x4 and 4x2 domestic
and trade waste vehicles, eight of which are likefor-like replacements and seven of which will help
the Council to carry out collections in new areas it is
about to gain under the Local Government Reform
programme.
Two 6x4 vehicles with food waste pods have
also been supplied to assist the Council with the
implementation of a commercial waste recycling
scheme.
Philip Croft, Fleet System Co-ordinator for Belfast
City Council, comments: “We have around 60 refuse
collection vehicles in our fleet at present, 45 of
which are Dennis Eagle. The latest vehicles have
been prepared for operational service and we hope
they will play an important role in reducing vehicle
off-road (VOR) time and therefore improving refuse
collection delivery times.”
Fermanagh District Council’s current recycling rate
is 39 per cent and waste in green bins is the single
biggest source of waste landfill in the district,
producing approximately 13,000 tonnes each year.
The brown bin collection for the organic element
of green bin waste, which incidentally forms the
heaviest part, is therefore designed to help the
Council achieve EU recycling targets of 50 per
cent by 2020.
Fleet Manager Keith Kettyles comments: “The new
vehicle will play an important part in helping the
Council to implement the new service and boost
recycling rates across the region.”
NEW COMPLETE FOR COOKSTOWN
A new complete vehicle has been supplied to
Cookstown District Council to assist with the rollout of a new brown bin food and garden waste
collection service in the region. The Olympus
6x4 is one of eight Dennis Eagle vehicles in the
Council’s fleet and will be working on one of three
new routes as part of the scheme, collecting
around 3,500 bins per week.
John Henry, Fleet Supervisor for Cookstown
District Council, comments: “The new vehicle went
into service earlier this year and is mainly operating
around rural areas and small towns in the district.
By introducing this new scheme we hope to
increase the amount of organic materials collected
and reduce the volume of waste sent to landfill.”
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EXPORT
EXPORT
GOOD FORTUNE IN CHINA
WITH NEW JOINT VENTURE
Last year, Dennis Eagle signed an agreement to form a
50/50 joint venture with Brilliance Auto Investments for the
manufacture of refuse collection vehicles in the Chinese north
eastern coastal city of Dalian.
Brilliance is one of China’s largest state-owned automotive manufacturing companies and also has
a very successful 50/50 joint venture with BMW.
Under the agreement, the Olympus and new Mini Olympus will be manufactured for the mainland
Chinese market, where annual growth has been nearly 15 per cent over the past few years, with
vehicles also supplied to Hong Kong, Macao and Taiwan.
Initial production and sales are due to start imminently, with production capacity being laid down
to support sales of 400 units in the first full year, growing to 800 units by 2018 within a factory
area of around 6,000 square metres. Further potential plant expansion will create capacity to
manufacture 1,500 units per year by 2019.
Manufacturing facilities and parts are mainly locally sourced to drawings and specifications from
Dennis Eagle and Ros Roca, while production training and the tailoring of vehicles to meet the
Chinese market needs and legislation is carried out by engineers from Europe supporting the
newly recruited Chinese engineering team.
The joint venture currently has 29 newly recruited Chinese employees covering all business
functions under the leadership of a jointly appointed British General Manager.
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EXPORT
DRIVING SALES IN DUBLIN
Dennis Eagle Ireland has grown to become the market’s leading supplier
of complete refuse vehicles and combination units to the waste industry
in Ireland, with over 100 vehicles sold to date.
Major customers include Killarney Waste Disposal, Country Clean
Recycling, the City Bin Co, Mc Elvaney Waste and Mr Bin Man, as well
as Panda, which has around 60 Dennis Eagle vehicles in its fleet. Recent
orders include three 6x2 rear steer vehicles delivered to Thornton’s
Recycling, a Dennis Eagle Olympus body on a Renault chassis supplied
to Wiser Recycling and a Euro 6 complete Dennis Eagle vehicle for
Key Waste.
Dennis Eagle Ireland is also building four units for Panda, with an additional 15 units to be supplied
during 2015. These units are all additional to the company’s fleet and will support its expansion plans
within the domestic waste collection market.
FIRST FOR FINLAND
Dennis Eagle has delivered its first ‘forever’ vehicle to Finland-based partner TTK OY. The business,
which specialises in solutions for the construction industry, has ordered an Olympus 21 in a bid to
diversify its company strategy. The vehicle is fitted with a
Europa winch lock and shake bin lift, as well as
a front-mounted winch lift.
Andrew Christie, Export Development Manager for
Dennis Eagle, comments: “This is the first vehicle we have
supplied to TTK OY. It will be used by the company as a
demonstration vehicle and highlights our capabilities in
terms of providing tailored solutions to meet the bespoke
requirements of customers in different markets around
the world.”
BOOSTING BUSINESS
IN BELGIUM
Since Dennis Eagle appointed Terberg as its
distributor for the Benelux region in 2009 the
company’s presence in the region has grown
significantly.
Twenty one vehicles have been supplied over the past few months for customers in Belgium, including
five Olympus 21 and ten Olympus 20 wide bodies for Flemisch Intercommunal Organisation IOK. Dennis
Eagle has also supplied a further six Olympus 20 wide bodies. These include 13 for IGEAN, two for
Interrand and one for the City of Leuven, all of which have been fitted with Terberg bin lifts.
Kristien Arts-Leeten, Managing Director at Terberg Matec Belgium, comments: “Our relationship with
these customers is well-established. When selecting new vehicles, the Dennis Eagle body combined with
the Terberg bin lift was a popular choice, so we are delighted to be working with Dennis Eagle to fulfil
these orders.”
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GULLIVER’S:
INVESTING IN
THE FUTURE
GULLIVER’S HAVE COME A LONG WAY SINCE STARTING OUT
AS A CAR HIRE BUSINESS WITH JUST TWO FORD ANGLIAS
OVER 50 YEARS AGO. SINCE THEN, THEY HAVE GONE FROM
STRENGTH TO STRENGTH AND NOW HAVE A NATIONWIDE
FLEET OF MORE THAN 5,000 VEHICLES.
The original principles that made the family
business successful in the first instance remain
at the heart of its ethos, while its ongoing
commitment to service and investment has helped
to place it at the forefront of the vehicle solutions
industry. Sales Director Neil Jeremiah
explains more:
“At Gulliver’s, we firmly believe that ‘a promise is a
promise’, and we always deliver on our promises.
Personal service, expertise, flexibility and added
value services remain at the centre of everything
we do and have helped us establish a leading
position in the market.
“We consider ourselves to be the ‘Marks and
Spencer’ of the truck rental market, offering quality
products and exceptional service at a competitive
price. By working with like-minded suppliers we are
able to help our customers improve efficiency and
meet targets.
“Dennis Eagle vehicles make up around 80 per
cent of our RCV fleet, and our relationship with
the company goes back many years. As well as
16
offering high quality vehicles backed-up by good
aftersales service they share our core values, so
we know we can rely on them to help us fulfil our
commitments to customers.
“As a business, investment is important to us. Last
year, we spent £86-million on new equipment,
and a greater spend is planned for 2015. Not many
businesses will invest so significantly, particularly
when a proportion of spend is dedicated to
uncommitted forward orders. However, this bold
approach means we can achieve the best possible
pricing for volume, supporting natural business
growth and giving our customers unrivalled access
to a wide range of the latest products.
“We have recently made a significant investment in
Euro 6 vehicles from Dennis Eagle and, in addition
to our general spot hire fleet, we also finance
around 100 – 120 Dennis Eagle assets per year for
our customers, which currently include Biffa Waste
Services, Urbaser, Rutland County Council and the
City of Cardiff Council to name but a few.
“Euro 6 represents a huge commitment for us
and, understandably, we do have to pass some of
these costs on and per vehicle, this can amount
to an additional hire charge of £50-75 per week.
However, although market price is sensitive and it
can sometimes be difficult to pass costs on due to
budget restraints, many customers are switchingon to the fact that the added value they gain in
return stretches far beyond financial benefits.
“Investing in Euro 6 means we can offer customers
cutting-edge technology with the latest compliant
vehicles. These deliver a host of advantages,
including lower emissions; enhanced efficiency;
improved accuracy through the use of on-board
weighing systems; and increased health and safety
through the use of built-in cameras and design
features such as sideguards, which meet cyclist
safety requirements in line with Whole Vehicle Type
Approval legislation.
“Reliability is essential and, when you consider
that it can cost in the region of £180 per day – plus
crew labour costs – when a vehicle is off the road,
the value of working with a reputable supply chain
really comes into its own. At Gulliver’s, we attend
all breakdowns within 90 minutes of the call being
taken and our latest contract hire package also
covers tyre damage. Should the vehicle not be
useable, a replacement will be provided within 24
hours, and the back-up and support we receive
from manufacturers such as Dennis Eagle is
instrumental in enabling us to deliver this level
of service.
“The bottom line is; we understand the pressures
our customers face. They too must deliver the best
value in their market and deliver it on time, every
time. As a national company with a distributed
network of sales and support centres, this is the
benefit we can bring to them. By working closely
with our partners, we can ensure that our service
helps customers to manage their own business
better, making them more competitive, and this,
essentially, is the key to our success.”
17
A GROWING
CONTRACT
MARKET
In other contract hire news the market continues
to grow, with orders from a number of major
operators highlighting ongoing opportunities in
the sector as end users seek vehicles that offer the
latest in technology and performance.
NOBLET
Noblet has entered into a five-year contract with
Cumbria Waste Group to supply vehicles for
commercial and domestic wheeled bin waste and
recycling collections. The five Olympus 19 6x2
narrow rear steer vehicles were delivered last year
and are now in service.
SFS
A new 6x4 Euro 6 Dennis Eagle refuse collection
vehicle has been delivered to Collett Transport
Services (a division of SFS), strengthening the
company’s spot hire fleet and helping it meet the
demands of its customers.
Managing Director Bob Sweetland comments: “We
currently have around 120 spot hire vehicles, along
with a contract hire fleet in the region of 600.
Approximately 80 per cent of these are Dennis
Eagle vehicles as, typically, if customers are hiring
domestic waste vehicles they tend to want the
Elite chassis.
“In general, we are now starting to see more
opportunities in the market. On 1 April, we supplied
a new fleet to Teignbridge District Council as part
of a seven-year deal. This is the third time running
we have successfully won this contract, and the
last time we provided the Council with a new fleet
they were the first local authority to meet Euro
5 emissions standards, with vehicles supplied by
Dennis Eagle.”
18
John Walmesley, Collections and Recycling
Director at Cumbria Waste Group, comments:
“We’ve worked with Noblet for some time now
and are happy with the service they provide,
which is why we have chosen to appoint them for
this latest contract. All the vehicles are now fully
operational and are helping us to meet the waste
and recycling needs of around 3,000 customers
across the region.”
RIVERSIDE
Riverside Truck Rental has boosted its fleet with
a number of new Dennis Eagle complete vehicles.
These will be based at the company’s sites
across the UK, which include depots in Widnes,
Basildon, Manchester, Daventry, Barrow-in-Furness,
Colchester, Solihull, Stratford-upon-Avon
and Scotland.
Russell Markstein, Sales Director for Riverside Truck
Rental, comments: “This latest order represents a
significant investment in Euro 6 refuse collection
vehicles, ensuring our customers have access to
the latest products and technologies.”
PRIVATE SECTOR
BIFFA MUNICIPAL IMPLEMENTS
NEW SERVICE
Last year, following a 14-month procurement
process based on the Competitive Dialogue
method, Biffa Municipal was awarded a 10-year
recycling, refuse and street cleaning contract by
Epping Forest District Council.
The new contract kicked off in November and
initially involved a continuation of the Council’s
existing service. However, Biffa Municipal are now
gearing up for the introduction of a new refuse
collection programme and have ordered a number
of Dennis Eagle Olympus bodies to help implement
this.
David Maidman, Operations Director for Biffa
Municipal, explains more: “Glass collections are
currently carried out separately. However, from
May onwards we will be implementing a one-pass
solution. Glass, other recyclable materials and
refuse will be collected fortnightly, with food and
garden waste collected weekly.
“As a result of these changes we will be able to
deliver an improved service with more efficient
use of resources. Previously, four vehicles were
required to collect all the different waste streams
from each property but as a result of the changes
we will only require three.
“We will also be moving from a five to a four
day week, with collections taking place from
Tuesday to Friday, meaning there will no longer
be any requirement for changes in collection days
following Bank Holiday Mondays.
“This latest order represents a continuation of
our strong relationship with Dennis Eagle. In
addition, Riverside Truck Rental will be providing
maintenance support as part of the contract, while
five of the vehicles are to be wrapped in striking
livery supplied by Epic Media Group, helping the
Council communicate key messages regarding the
new collection service.”
VEOLIA LAUNCHES
NEW GARDEN
WASTE SERVICE
FOR BRENT
Veolia has entered into a renewed agreement
with Brent Council after successfully winning the
contract for a third consecutive time. As part of
this, it is rolling out an enhanced organic waste
collection service with help from a new fleet of 19
Dennis Eagle Twin Packs.
Under the new scheme organic waste will be
separated into garden and food waste collections,
with dry mixed recycling collected weekly in a bid
to boost recycling rates in the region.
Gary Clark, Head of Fleet London Region for
Veolia, comments: “At Veolia we pride ourselves
on offering a bespoke service tailored to meet the
needs of our clients. It is through our relationships
with suppliers such as Dennis Eagle that we are
able to successfully deliver this, and the renewal of
our contract with Brent Council is testament to the
value that our customers place on this approach.”
19
INDEPENDENT CONTRACTORS
Whether you order 100 vehicles or one, you can expect the same
commitment to exceptional product quality and service from
Dennis Eagle.
As well as working with large private sector companies and local
authorities, we’re proud to support our independent customers
across the UK.
Here’s a round-up of some of the latest orders:
WEIR WASTE
BELL WASTE
Approved Mercedes-Benz
commercial vehicle dealership
Midlands Truck and Van has
ordered six Dennis Eagle
Olympus bodies on MercedesBenz chassis as part of a fiveyear contract hire agreement
with independent recycling and
waste management specialist
Weir Waste.
CONTROL
Alan Whateley, Truck Sales
Executive for Midlands Truck
and Van, comments: “Weir
Waste specified the vehicles,
which include one Olympus 13
and five Olympus 23 bodies.
“These are due to be fitted to
the chassis at Dennis Eagle’s
Warwick site, and we look
forward to taking delivery of
the finished products.”
Privately-owned waste
management company Bell
Waste Control is no stranger to
Dennis Eagle, having previously
purchased second hand
vehicles. However, it recently
took the decision to buy its
first two brand new Dennis
Eagle vehicles - 6x2 rear steer
Olympus models.
Operations Director Steve Kent
comments: “As a business, we
made the decision to invest in
low-entry cabs. Our drivers like
the vehicles, and our customers
benefit from the reliability
they offer.”
The new vehicles will each
be carrying out commercial
waste and recycling collections,
serving over 1,000 customers
per week in North Lincolnshire.
WASTECYCLE
East Midlands resource
management and recycling
company Wastecycle has
ordered a number of new
Dennis Eagle bodies, which will
form part of its fleet of 10 refuse
collection vehicles.
The company operates two
daily shifts and services a
range of accounts, including
the University of Nottingham,
Nottingham Trent University,
Loughborough University,
the University of Leicester,
Highcross Shopping Centre and
Nottingham City Hospital.
It provides coverage throughout
the East Midlands, from Retford
in the north and Newark in the
east, to Derby in the west and
Leicester in the south.
Wastecycle Commercial
Manager Steve Duly comments:
“We chose Dennis Eagle based
on recommendations from third
parties, along with the fact
that they were able to meet
our delivery timescales. We are
looking forward to receiving
the vehicles, which will enable
us to continue working with our
customers to increase recycling
rates and decrease carbon
emissions”.
TOM WHITE WASTE
Midlands-based business Tom White Waste has a multi-million pound portfolio of waste collection vehicles
and has recently ordered a new complete vehicle, taking the total number of Dennis Eagle trucks in its fleet
to five.
The vehicle will be carrying out commercial waste collections, servicing over 500 local businesses in the
Coventry and Warwickshire area. Managing Director Ian White comments: “The reliability of the products
and the service back-up we receive are major factors behind our decision to choose Dennis Eagle. We are a
very ‘hands-on’ business and have continuous feedback from our operators, so ensuring they are happy with
the vehicles we buy is very important to us.”
20
Product News
A BETA SOLUTION
Last year represented a record year for Dennis Eagle’s Beta 2 bin lift with over 200 orders secured.
Specifically designed to complement the Olympus body range, the versatile design is easily adapted
for a variety of bin weighing solutions, including AMCS and VWS, and simply bolts on to the rear of the
Olympus tailgate with no need for welding or adaptation.
Remaining a firm favourite with the key waste operators and independents, the Beta 2 is up to 30 per
cent lighter than most conventional bin lifts due to the fact it does not require an adaptor frame and has
a relatively short rear overhang. This results in a reduced elective rear axle load, delivering significant
payload advantage.
With a lifting capacity of 500kg it can be supplied as a lip lift for wheeled bin operation or with Paladin
or DIN arms, and features an automatic two-speed operation for optimum safety.
Features and benefits:
•
Lip clamp: heavy duty lip clamp designed for industrial use.
•
Drop down rave: can be lowered to 120cm for manual loading of large
items and up to 140cm for continuous operation.
•
Multi-position bump bar: designed to suit a wide range of bins and with
skids for roll top container lid opening.
•
Paladin arms: in addition to the standard lip clamp, paladin arms can be
fitted with automatic bin sensor and clamping.
21
COMPANY NEWS
SEAL OF
APPROVAL
Last year, we launched a new website dedicated
to the sale of quality ‘Approved Used’ Dennis
Eagle Refuse Collection Vehicles. We caught up
with Phil Worthington, General Service Manager
(North), to find out how things are progressing:
“We have started the new year with a very
strong order book and have confirmed sales
for 14 vehicles. This includes three units for FCC
Environment and two units for Cory Environmental
in Cornwall. Following a tremendous first year of
trading, which exceeded all expectations,
we anticipate the business will double
throughout 2015.
“Approved Used is clearly a beneficial addition to
Dennis Eagle, allowing us to offer a comprehensive
package to our expanding customer base. We have
the unique advantage in this new sector in that
we can track and acquire second hand new stock
which is specific to our customer needs.
“Typical customers are private waste contractors
looking to find their way into the waste collection
industry or local authorities seeking to support
new initiatives or green waste collection schemes.
Customers are finding that they can depend on
Dennis Eagle’s support to the same high standard
as they would expect when purchasing a new
refuse collection vehicle.”
Recent stock acquisitions include four 6x4 and
12 4x2 ‘58’ registered wide vehicles, two ‘59’
registered 50/50 Twin Packs and two 6x2
narrow vehicles.
All current stock is available to view on
www.denniseagleused.co.uk.
STRENGTHENING
THE SALES TEAM
We are pleased to announce the appointment
of Ben Hoadley to the role of Regional
Sales Manager.
With 16 years’ experience in the municipal vehicles
sector, Ben joins us from Scarab Sweepers, where
he started out as an apprentice before becoming
a Regional Sales Manager in 2009. Ben will be
looking after our customers in the south of
the UK, with a particular focus on private
independent companies.
Ben comments: “This is a great opportunity. Dennis
Eagle is a respected, well-structured business and
I’m excited to be working with new products and
new people to support the growth of the company
moving forward.”
Sales and Marketing Director Richard Taylor
adds: “This is an exciting time for Dennis Eagle
as we continue to lead innovation and product
development. Ben’s experience will be an asset to
the company and I would like to wish him every
success in his new role.”
22
SUPPLY CHAIN
INVESTING
IN LOCAL
BUSINESS
At Dennis Eagle, we are firmly
committed to investment in the
future of UK manufacturing. As
part of this commitment we are
keen to support local suppliers,
forging mutually beneficial
relationships to support
business development and
boost the regional economy.
Goodflex Rubber Co. is one
of 13 suppliers based in the
Midlands area and currently
supplies specialist hoses,
mouldings and gaskets in a
wide range of rubbers such as
Silicone, Nitrile, EPDM, ECO,
AEM, etc.
We spoke to Sales Manager
Mike Crowther to learn
more about the company’s
relationship with Dennis Eagle:
“Goodflex supplies Dennis Eagle
with air intake, radiator and
charge air hoses and has been
working with the company
since 2008.
“The Goodflex sales team works
closely with Dennis Eagle’s
design engineers and has
recently supported them with
prototype designs through to
production parts for the new
Euro 6 vehicles. Our in-house
CAD design team supports the
development of new products
and production methods to
boost product
reliability
while offering
cost effective
solutions.
“As an ISO
9001:2008
registered supplier, we have a
barcoded quality management
system to provide Dennis Eagle
with traceability and quality
assurance for their parts. This,
coupled with our exemplary
delivery performance, gives
them peace of mind when
fitting our products to
their vehicles.”
Goodflex Managing Director,
Mark Dufty, adds: “The
business from Dennis Eagle has
supported Goodflex, as
a 12 year old SME, to develop.
As a result, we are currently
expanding our production
facility by over 50 per cent to
increase efficiency and develop
our product range further.
“The company’s strongest asset,
however, is the team. Since we
began working with Dennis
Eagle in 2008, staff numbers
have grown from 10 to fast
approaching 30 today and
we pride ourselves on the
personal service that our
customers receive.
“As a UK-based manufacturing
business we are proud to be
working with other proactive
manufacturing companies
and I believe Dennis Eagle
should be rightfully proud of
their investment – not just in
British businesses, but in local
businesses too.”
23
INDUSTRY ISSUES
THE SOCIAL
RESPONSIBILITY NETWORK
When it comes to awarding contracts, cost
has often been taken at face value. This was
particularly evident during the depths of the
last recession, with both the public and private
sectors under pressure to deliver short-term
savings.
•
Local employment: providing employment
and training opportunities for local people,
especially in target areas where unemployment
is high.
•
Buy Birmingham First: endorsing this principle
throughout their supply chains.
•
Partners in communities: playing an active role
in Birmingham’s neighbourhoods, working with
community support organisations, especially in
areas of the city in greatest need.
•
Good employer: supporting staff development
and welfare, adopting the ‘Living Wage’ within
their organisation.
•
Green and sustainable: protecting the
environment and minimising waste and energy
consumption while using other resources
efficiently.
The Public Services Act is not prescriptive but,
despite its introduction and the potential benefits
it can offer, a survey conducted by the Social Value
Portal in July 2014 highlighted that fewer than 30
per cent of local authorities had a relevant policy in
place to guide procurement and contracting teams,
with some even being unaware of its existence.
•
Ethical procurement: employing the highest
ethical standards in their own operations and
those within their supply chain (paying their
fair share of taxes, not supporting child labour,
paying suppliers on time etc.).
The survey also showed that 80 per cent of those
who are aware of the Act have asked for additional
guidance on measurement, legal issues and
procurement advice, with 75 per cent believing
that businesses are not yet prepared to respond.
However, contrary to this there are positive
examples that showcase how the public sector is
working alongside suppliers from the private sector
to put the Social Value Act into practice.
Over 90 businesses are now accredited as part of
the scheme, and we are proud to say that Dennis
Eagle (Cert. No. 17) was an early adopter.
However, the Public Services (Social Value) Act
2012 has challenged this mindset, encouraging a
longer-term view and helping to facilitate a more
sustainable approach to procurement by ensuring
value for money is delivered in the longer term.
The legislation, which came into force in January
2013, imposes a duty on all public bodies in
England and Wales to consider how the services
they commission or procure can be used to
improve the economic, social and environmental
wellbeing of the area, both now and in the future.
In turn this means that suppliers also have a duty
to demonstrate how they can deliver tangible and
lasting benefits when tendering for public service
contracts.
Birmingham City Council is a leading example.
A pledge in the Leader’s Policy Statement of
June 2012 set out to produce the ‘Birmingham
Business Charter for Social Responsibility’. This
was subsequently drawn up following formal
consultation with the business community, and
features six main principles for signatories:
24
As an ethical Midlands-based business committed
to the future of UK manufacturing we employ
a large number of local people. We invest
significantly in their training and development,
resulting in a highly skilled workforce that has
helped to ensure the continued success of the
Dennis Eagle brand in the UK, as well as in the
export market.
We also work closely with local suppliers, including
Redditch-based bin lift manufacturer FAUN
Zoeller with whom we have a long-standing
relationship. This placed us in a strong position
INDUSTRY ISSUES
when bidding for the contract to supply new
vehicles as part of Birmingham City Council’s waste
collection modernisation programme. However,
we recognised that we needed to offer something
different to help the Council improve the local
community and embrace the principles that
underpin the Charter’s formation.
Initial feedback from the Council and the children
who have received the book has been fantastic.
We are confident that the implementation of
this project will provide tangible results in terms
of increased recycling and revenue rates for the
city, and have an independent company project
managing and auditing its success.
We teamed up with a fellow signatory, Skips
Educational (Cert. No. 14) to commission a
children’s book designed to teach the benefits of
recycling and the positive impact this has on the
environment. Skips Educational is a pioneering
Birmingham-based company that creates
imaginative and innovative books for schools. The
content they produce is proven to bridge the gap
between home and school through enhanced
parental engagement, and they have recently been
recommended twice by the Times Educational
Supplement as ‘Resource of the Week’, so we felt
this was an ideal partnership.
Ultimately we would
like every 10-year old in
the country to receive
one of the ‘Dennis
the Dustcart’ books.
Although this edition
is specifically designed
for Birmingham City
Council, we can alter the
branding of the book to
suit any other Council’s
vehicle or bin colours.
As a result, we have produced a book featuring
‘Dennis the Dustcart’, a fun character that children
can associate with the new vehicles they see on
the streets, funding £20,000 of free copies to be
donated to schools – enough for every 10-year-old
in the city. As well as helping the Council fulfil the
obligations of its Charter, we believe this will play
a key part in educating the grassroots within the
community, ensuring future generations change
their views and perceptions of waste and helping
to protect the environment for many
years to come.
Should you be interested
in finding out more,
please contact:
Lee Rowland, Sales & Marketing Manager
([email protected]).
www.dennisthedustcart.com
25
IN PROFILE
25 NOT OUT!
RICHARD
CELEBRATES
A QUARTER
CENTURY
Richard Taylor is a huge sports fan, favouring
rugby, football and cricket, and lives in Cheltenham
Spa with his partner and four children. He joined
Dennis Eagle in 1990 as a Management Trainee,
leaving after two years to study for a degree in
Business Studies and Marketing at the University
of the West of England. On graduating with a BA
Honours in Business Administration, Richard rejoined as Sales Office Manager and has been with
the company ever since.
During the past 25 years, Richard has gained indepth knowledge and experience of the worldwide
waste management sector as well as every aspect
of running Dennis Eagle, which has grown to
become a multi-million pound, market-leading
vehicle manufacturer belonging to Spanishowned Ros Roca Environment, part of the
Ros Roca Group.
In 2011, Richard was asked to join the Board of
Directors and has since played a pivotal role in
developing the business to adapt to the everchanging demands of the waste management
industry. We caught up with Richard for a look
back over the last 25 years:
Q: What made you decide to join Dennis Eagle as
a Management Trainee?
A: Mainly to get my parents off my back – they
wanted me to pay rent! I needed a job, so when
an agency phoned me up and told me about the
opportunity at Dennis Eagle I decided to attend
the interview.
I was interviewed by Norman Thoday, the General
Sales Manager at the time, and a couple of other
people. I had no expectations, but have to admit I
was blown away by what I saw – the size and scope
26
of the manufacturing facility and the fact they
manufacture the complete vehicles. The interview
went well, and I think the panel must have picked
up on my enthusiasm because about an hour after
leaving the building I got a call offering me the job.
Q: What has been the biggest change you have
seen in the industry during your time at
Dennis Eagle?
A: The complexity of the tendering process, along
with the vehicle specifications. The end product
is also now much more complex, as constant
new legislation means that there are greater
technical requirements and a bigger demand on
manufacturers to be compliant. It used to be a
simple process. The specifications were crisp and
clean, you’d send in a quote if successful an order
would follow quickly afterwards. Now customers
have procurement teams, rigid processes and legal
teams. It used to be that the Transport Manager
could make the decision there and then.
Q: What has been the highlight of your
career to date?
A: It was an ambition of mine to be a Director
of the company while I was still in my 30s and I
managed it at 39 (phew!). I’m proud to work for
a successful British manufacturing firm and have
a passion for the heritage and achievements of
the company.
Q: If you were starting out as a Management
Trainee again, what advice would you
give yourself?
A: Sleep on it – respond in the morning!
COMPANY NEWS
ON THE MOVE IN MANCHESTER
This year marked the start of
a new era for our Manchester
Service Centre as it moved into
a new site at Ashburton Point,
enabling it to deliver enhanced
services to customers in
the region.
Dennis Eagle has been
established in the Trafford Park
area of Manchester for at least
50 years, originally under the
banner of ‘Old Trafford Motor
Engineers’. The new 13,000sq
ft site is larger and better
equipped than the previous
facility. It employs 16 members
of staff and is currently looking
to recruit an additional two
Service Engineers following
the move.
As well as providing field
service support and major
repairs, the depot also provides
full Repair and Maintenance
operations for customers in
the Northern Region, including
Veolia for which it carries out
nearly 400 vehicle services
per year.
Phil Worthington, General
Service Manager (North) for
Dennis Eagle, comments:
“Dennis Eagle has an
established heritage in this area
of Manchester. The new site is
less than a mile away from our
previous depot, meaning we
can stay true to our Trafford
Park roots while delivering an
even better and more efficient
service to our customers.”
An official opening and
customer reception day is
due to take place this spring.
For more information, please
contact the depot on
0161 8720314.
ELECTRIC DREAMS
Never one to rest on his laurels,
ex-Dennis Eagle Sales Manager
Paul Hobday has launched
himself into retirement with the
development of a rather special
musical project.
A keen musician himself, Paul
retired from the company in
2014 following 25 years of loyal
service. The inspiration behind
the project came while Paul was
in hospital receiving treatment
for cancer and he has spent the
months following his retirement
turning the dream into reality.
Paul comments: “I was in
hospital at the same time as
Alison, both of us receiving
cancer treatment. One day, we
talked about our shared love
of music - she being a singer
and me a guitar player – and
we hatched a plan to make an
album together involving as
many local musicians
as possible.
“Planning the project was fun
and we really enjoyed bouncing
ideas around, texting each other
at all hours – it kept our spirits
up. Ultimately though, and very
sadly, Alison lost her battle with
cancer before we could begin
the album. For me there was no
other option but to set about
completing the project as we
had planned, and dedicate it to
her memory.”
heart of the community and
providing a fitting tribute to
Alison.
To hear tracks from the
album please visit: https://
electriclandladyproject.
bandcamp.com.
With a team of Alison’s
friends, Paul worked to bring
the project to fruition and in
November 2014 the ‘Electric
Landlady’ album was launched,
showcasing music from the
27
CONTRACT MAINTENANCE
‘DennisConnect’ is a
revolutionary new telematics
system specifically designed for
Dennis Eagle products. Fitted
as a standard feature to all
new Elite chassis and Olympus
bodies, its core purpose is
to ensure that your vehicle
achieves maximum uptime in
the field by remotely monitoring
its ‘health’.
Should an issue develop,
‘DennisConnect’ will
automatically transmit fault
codes to our technical support
centre, giving the location of the
vehicle to enable engineers to
respond quickly and efficiently.
This allows us to diagnose the
fault, and then convert the
code into a list of parts that our
engineer will need when they
repair the vehicle – providing
a better first-time fix rate and
overall service level to our
customers.
The ‘DennisConnect’
technology also acts as a
28
platform for further optional
modules that are designed
to increase operational
performance, including the
‘Waste Operator Pack’.
This includes driver behaviour
management, Driver
EcoCoaching, waste collection
history reporting and live GPS
tracking to improve driver
performance. It also enables
hydraulic pressures to be
remotely set depending on the
material type and round activity.
Geoff Rigg, Aftermarket
Director for Dennis Eagle,
comments: “We are continually
seeking ways to improve
the service we deliver to our
customers. DennisConnect is
designed to meet the demands
of modern fleet management
and we are confident that it
will deliver tangible benefits,
reducing vehicle downtime
and keeping fleets running as
efficiently as possible.”
KEY FEATURES
AND BENEFITS
•
Remote diagnostics for chassis, drivetrain and body increases first-time fix rates - limiting downtime and damage to the vehicle.
•
Real-time vehicle tracking allows Dennis Eagle to allocate the closest
engineer with the most suitable skills for repair.
•
Dennis Eagle can identify defect trends and introduce
preventive maintenance programmes.
• Smarter service and maintenance scheduling for
chassis and body.
•
Real-time alerts by email
or text, including engine overheating, low
oil levels and other key distress measures.
LEGISLATION
LANE DEPARTURE WARNING AND ADVANCED
EMERGENCY BRAKING SYSTEM
Improving the safety of our
vehicles and ensuring they
comply with the very latest
legislative requirements is an
important priority for Dennis
Eagle, which is why we’ve
spent the last 18 months
developing Lane Departure
Warning (LDW) and
Advanced Emergency Braking
System (AEBS) technology.
LDW and AEBS will be a
mandatory requirement on
all vehicles registered from
1 November 2015. However,
these features will be available
as standard on all Dennis
Eagle vehicles built from
August, enabling customers
to stay one step ahead of
changing legislation.
Using camera and radar
technology, the systems
help monitor and regulate
the trajectory and speed of
the vehicle under certain
conditions. Using optical
sensors that distinguish
between black and white,
the camera is able to detect
road markings. If a vehicle
moves over a white line
above a certain speed and
the indicator has not been
activated the driver will be
alerted by an in-cab warning
sound. This is designed to
stop vehicles straying across
lanes unintentionally, helping
to improve safety for other
road users and cyclists.
In conjunction with the
camera, the technology also
incorporates a radar system.
This is designed to detect
objects in the road ahead
and ensure a safe distance is
maintained at all times.
If the vehicle gets too close
to an object in front and
the driver doesn’t apply
the brakes or turn in order
to avoid it, the AEBS will
automatically be activated,
helping to slow the vehicle
down to a safe speed and
mitigate the risk of
a collision.
Keith Day, Engineering
Director at Dennis Eagle,
comments: “We have worked
in close partnership with Volvo
Group and Knorr Bremse
throughout the development
process, resulting in a system
that integrates fully with the
engine, brakes and instrument
cluster of our vehicles to
deliver enhanced safety for
drivers, crews and other
road users.”
29
COMPANY NEWS
BUDDING ARTISTS
SUPPORT NEW
RECYCLING SERVICE
Budding artists in Hemel Hempstead have put
pens to paper as part of a competition to design a
vehicle billboard to support the launch of Dacorum
Borough Council’s new recycling service.
The judges were looking for designs that promoted
the benefits of recycling and explained the service
changes, which involved a move to weekly food
waste collections and alternate fortnightly mixed
recycling and household refuse collections. The
new ‘Recycle for Dacorum’ service was launched
in November 2014 and was supported by the
introduction of 13 new Dennis Eagle Olympus Twin
Packs, along with an additional 4x2 Elite chassis.
Over 300 residents and school children entered
the competition and five winning designs were
selected for use on the sides of the new vehicles.
Dennis Eagle also supplied two iPad minis for the
top entrants and £100 to the winning school.
Councillor Julie Laws, Portfolio Holder for
Environmental Services and Sustainability,
comments: “The launch of the service has been a
huge success, and the competition and billboards
have really helped to raise awareness among
residents. Due to the new Olympus Twin Pack
vehicles we are able to offer a one-pass collection
system, enabling us to tackle waste and improve
recycling rates.”
30
MAKING DREAMS
COME TRUE
Nine-year-old William Bateman is so fascinated by
refuse collection vehicles that he once purchased
one on eBay using his mother’s account, so when
we invited him to visit our Warwick site it was an
offer he simply couldn’t refuse!
William, who dreams of becoming a Recycling
Plant Manager, attracted national media attention
when he bid £3,500 for the vehicle. His parents
managed to persuade eBay to scrap the deal but,
despite this, refuse collection remains a subject
close to William’s heart.
During his visit William was given the opportunity
to help on the chassis line. He also enjoyed a
ride in one of our vehicles, as well as a surprise
appearance by ‘Burt the Binman’, star of a book
written by his mother Fleur.
Regional Sales Manager Bob Tottey comments: “It
was great to welcome William to our headquarters.
He took a keen interest in the vehicles and I have
no doubt he has a bright future ahead of him in the
waste and recycling world”.
THANK YOU
FOR READING!
IF YOU HAVE ANY FEEDBACK ON THE
ARTICLES IN THIS ISSUE, OR SUGGESTIONS
FOR FUTURE EDITIONS, PLEASE EMAIL
[email protected]
ALTERNATIVELY, JOIN THE
CONVERSATION ON OUR TWITTER PAGE
@DEnniS_EaglE
31
Dennis Eagle ltd.
Heathcote Way
Heathcote industrial Estate
Warwick, Warwickshire
CV34 6TE
T: +44(0)1926 458500
E: [email protected]
twitter: @Dennis_Eagle
www.dennis-eagle.co.uk

iNTRODUCiNG DENNiS THE DUSTCART

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