show guide - the Canadian Gaming Summit

Transcription

“Where the Canadian Gaming Industry Meets”
17 Annual
Event
th
Show Guide
June 17-19, 2013
Palais des congrès
Montréal, Quebéc
Summit Platinum Sponsor
Canadian Gaming Summit Owned and Operated by:
Code : 5996
Description : Vieux-Montréal
Credit : © Ville de Montréal, bureau du patrimoine, de la toponymie et de l’expertise
2013 CANADIAN GAMING SUMMIT SPONSORS
Host
Platinum
Gold
Silver
Bronze
Events
Educational Program
Golf Classic
Awards Gala Reception
Opening Keynote
Roundtable
Hotel Key Cards
Dessert & Coffee
Legal & REgulatory
Session
Delegate Portfolio Pen
First Nation Awards
2 | Canadian Gaming Summit 2013
Delegate & Exhibitor Reception
Welcome
Welcome to Beautiful Montréal!
Loto-Québec welcomes all participants to the 17th Canadian Gaming Summit which takes place at the Palais
des congrès in downtown Montréal.
The Canadian Gaming Summit provides an invaluable update on the ebullient world of gaming. Sessions
on such diverse and essential matters as charitable gaming, sports betting, iGaming and corporate social
responsibility contribute to enlighten audiences and challenge participants. These topics are addressed by
several of the foremost gaming experts in the continent. Add to the mix the Exhibition, the Canadian Gaming
Industry Awards and the networking opportunities and you have indeed a first-class Summit.
Gérard Bibeau
President and CEO,
Loto-Québec
Loto-Québec itself is undergoing significant change. The venture in Internet gaming now comprises sports
betting, traditional lotteries along with casino table games and electronic games, with online bingo not too far
down the line. The Montréal Casino is set to complete this fall major renovation work to the tune of $305 million
which will allow players to enjoy an amazing gaming experience involving multimedia. We are putting in
place a third generation of video lottery terminals combining exciting game concepts with responsible gaming
features. As for charitable bingo, our Kinzo Express initiative is a particularly promising venture.
One thing however we will not change - Loto-Québec’s commitment to responsible gaming. It is part of our
DNA and we are proud to be the first Lottery Corporation in the world to have had its Level 4 World Lottery
Association certification renewed for a second time.
While making the most of the Summit, I urge you to find time to enjoy the many city attractions. Having just held
the Formula One Grand Prix, Montréal is embarking on a series of enthralling summer festivals. Just walking
around, enjoying the music, the restaurants, the overall atmosphere makes for a very pleasant experience.
Enjoy the Summit!
Bill Rutsey
President & CEO,
Canadian Gaming
Association
It is our pleasure to welcome you to Montréal and the 2013 Canadian Gaming Summit.
We are proud of the fact that the Summit has become Canada’s premier annual conference and exhibition for
gaming professionals – this has been our goal since acquisition in 2006.
From the start we have endeavored to produce an event relevant to Canada’s major players – the crown
agencies charged with conducting and managing, and regulating gaming, gaming property owners and
operators, the charitable gaming sector, First Nations and the manufacturers and suppliers of gaming equipment,
systems and services. Every year has seen improvements in the quality of the Summit, and in this regard, we are
pleased to inform you of a major step forward.
Effective this year in Montréal, we have formed a working partnership with British Columbia Lottery Corporation,
Alberta Gaming and Liquor Commission, Saskatchewan Gaming Corporation, Manitoba Lotteries Corporation,
Ontario Lottery and Gaming, Loto-Québec and Atlantic Lottery Corporation for the development and delivery
of the gaming education component of the Summit.
Chuck Nervick
Senior Vice President,
MediaEdge Communications
This would not have been achieved without the leadership and support of the senior executives from each of
the agencies, and their willingness to work together to create a national training and education program for
their organizations, to come together to share their knowledge, develop common practices and standards and
to explore new and different thinking. Thanks to them, the bar has been raised yet again, and this year’s Summit
in Montréal is now, more than ever, where the Canadian Gaming Industry meets.
We also want to thank our attending delegates, supporting sponsors and exhibitors, and our 2013 host, LotoQuébec. Thank you for supporting this year’s event. We are sure that you are going to experience and enjoy
the best, most content-rich Summit ever.
Show Guide | 3
Program At A Glance
SUMMIT EDUCATION TRACKS LEGEND
TUESDAY, JUNE 18, 2013
FOCUS ON THE CUSTOMER. . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
Plenaries and Keynotes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
CGC Charitable Gaming Conference. . . . . . . . . . . . . . . . . . . p.18
CSR Corporate Social Responsibility . . . . . . . . . . . . . . . . . . . p.21
OPS Gaming Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
IGAiGaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
LEG Legal & Regulatory. . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
MKT Marketing & Communications . . . . . . . . . . . . . . . . . . . . p.30
SEC Security & Surveillance. . . . . . . . . . . . . . . . . . . . . . . . . p.34
8:00am - 6:00pm
Registration Desk Open. . . . . . . . . . . . . . . . . . . . . . . . . . . Viger Hall
MONDAY, JUNE 17, 2013
7:15am - 4:15pm
Canadian Gaming Summit Golf Classic. . p11. . Summerlea Golf & CC
12:00pm - 5:45pm
Concurrent Sessions
1:10pm - 2:00pm
OPS Floor Equipment Investment & Strategy. . p23. . . . . Room 518A
LEG
Social Gaming & Mobile Gaming
as our Future? APPsolutely!. . . p28. . . . . . . . . . . . . . Room 518B
Concurrent Sessions
2:10pm - 3:00pm
MKT Trigger Based Experiences Drives Loyalty. . . p30. . . Room 518A
IGA
Digital Gaming Overview & Data. . p26. . . . . . . . . Room 518B
3:00pm - 3:10pm
Summit Coffee Break . . . . . . . . . . . . . . . . . . . . . . . . 500 Level Foyer
Sponsored by:
3:10pm - 4:00pm
Concurrent Sessions
SEC Recent Methods for Attacking the
Game of Baccarat. . . p34. . . . . . . . . . . . . . . . . . Room 518A
IGA
FOCUS ON THE CUSTOMER –
Social Gaming: What’s Ahead . . p26. . . . . . . . . . Room 518B
4:30pm - 5:15pm
OPS OLG Modernization Update . . p23. . . . . . . . . . . Room 518A
5:15pm - 6:00pm
OPS OLG Current Supplier Information Session. . . p23. . . . Room 518B
6:30pm - 8:30pm
Canadian Gaming Summit
Opening Reception. . . p13. . . . . . . . . . . . . . Ruelle des Fortifications
9:00am - 10:00am
Opening Breakfast and Welcome. . . . . . . . . . . . . . . . . Room 520
Sponsored by:
10:00am - 11:00am
Plenary Session: Focus on the Future Players . . . p17. . . . . . . Room 520
11:00am - 11:10am
Sponsored by:
11:10am - 12:00pm
Concurrent Sessions
CGC Kinzo Express. . . p18. . . . . . . . . . . . . . . . . . . . . Room 518A
CGC Responsible Gambling to
Grow Charitable Gaming. . . p18. . . . . . . . . . . . . . Room 518B
MKT
Take Direct Marketing to the Next Level and
Move the Needle Through Analytics. . . p30. . . . . . Room 518C
LEG
No Play for Mr. Grey (Market Operator)? Towards an
Informal Regime of iGaming Compliance. . . p28. . . . Room 519A
OPS
FOCUS ON THE CUSTOMER:
Active Gambler Profile . . . p23. . . . . . . . . . . . . . . . Room 519B
SEC
FINTRAC Compliance: Are You Prepared
for the New Requirements? . . . p34. . . . . . . . . . . Room 521A&B
12:10pm - 1:00pm
Concurrent Sessions
IGA Gambling on Mobile. . p26. . . . . . . . . . . . . . . . . Room 518B
MKT
Using Socialocational Data to
Decipher Social Media. . . . p30. . . . . . . . . . . . . . Room 518C
LEG
Strategic Engagement in Regulation:
Moving Forward, Together . . . p29. . . . . . . . . . . . . Room 519A
OPS
FOCUS ON THE CUSTOMER:
The Casino of Tomorrow. . . p23. . . . . . . . . . . . . . . Room 519B
SEC
eGaming Security Assessment . . p35. . . . . . . . . Room 521A&B
12:10pm - 1:30pm
CGC Charitable Gaming Welcome,
Lunch and Keynote Address. . . p18. . . . . . . . . . . . . Room 520
1:00pm - 5:00pm
Exhibition Open. . . p32. . . . . . . . . . . . . . . . . Exhibit Halls 220B&C
1:00pm - 2:00pm
Canadian Gaming Summit Lunch . . . . . . . . . . . . Exhibit Halls 220B&C
Sponsored by:
2:00pm - 3:00pm
Canadian Gaming Summit Dessert & Coffee. . . . . Exhibit Halls 220B&C
Sponsored by:
2:10pm - 3:00pm
Concurrent Sessions
CSR RG Check - Perspectives from Both Sides
of the Accreditation Process. . . p21. . . . . . . . . . . . . Room 519A
OPS
12:30pm - 1:30pm
Canadian Gaming Summit Lunch . . . . . . . . . . . . Exhibit Halls 220B&C
Sponsored by:
1:15pm - 2:00pm
Canadian Gaming Summit Dessert & Coffee. . . . . Exhibit Halls 220B&C
Sponsored by:
Creating the Sports Betting Environment. . . p23. . . . . Room 519B
CGC Revitalization of Charitable
Bingo and Gaming . . . p19. . . . . . . . . . . . . . . . . . Room 520
3:10pm - 4:00pm
Concurrent Sessions
CGC New Charitable Gaming Products . . p19. . . . . . . Room 518A
CGC Marketing Considerations for
Launching New Games or Brands . . p19. . . . . . . . Room 518B
LEG
Sports Betting and the
Match-Fixing Dilemma . . . p29. . . . . . . . . . . . . . . . Room 519A
IGA
Convergence of iGaming in Canada . . . p27. . . . . . Room 519B
5:00pm - 6:30pm
Delegate and Exhibitor Reception . . . p13. . . . . . . . . . . Terrace, Level 7
Wednesday, June 19, 2013
8:15am - 4:00pm
8:30am - 9:00am
Canadian Gaming Summit Breakfast. . . . . . . . . . . . . . . . . Room 520
Sponsored by:
9:00am - 10:00am
Plenary Session: Lottery and Gaming CEO Roundtable . . . p17. . Room 520
2:10pm - 3:00pm
Concurrent Sessions
SEC Risk and Security Practice – Audits and Assessments:
Operational Burden or Business Enabler?. . p35. . . Room 518A
MKT
Boosting Targeted Acquisition
Through an Integrated Online Strategy. . . p31. . . . . . Room 518B
CSR
Corporate Responsibility:
It’s Getting Hot Out There. . . p21. . . . . . . . . . . . . Room 518C
IGA
Online Gaming: What Consumers Want and
How We Can Deliver . . . p27. . . . . . . . . . . . . . . . Room 519A
OPS
Place Your Bets – Manage Your Risk. . . p25. . . . . . . Room 519B
3:00pm - 3:10pm
Sponsored by:
3:10pm - 4:00pm
Concurrent Sessions
MKT Casino Retail Fundamentals. . . p31. . . . . . . . . . . . Room 518A
LEG
Canadian Gaming Law Cases –
Legal Update . . . p29. . . . . . . . . . . . . . . . . . . . . . Room 518B
CSR
Protecting Players, Working Together. . . p21. . . . . . . Room 519A
OPS
The Game Changer: Analytics and
the Modern Casino. . . p25. . . . . . . . . . . . . . . . . . Room 519B
10:00am - 2:00pm
Exhibition Open. . . p32. . . . . . . . . . . . . . . . . Exhibit Halls 220B&C
6:00pm - 11:00pm
Canadian Gaming Industry Awards Reception & Charity Gala
First Nation Canadian
Gaming Awards. . . p15. . . . . . . . . . . . . Hyatt Regency, Grand Salon
10:10am - 11:00am
Concurrent Sessions
CGC Working Together –
An Operators’ Perspective. . . p19. . . . . . . . . . . . . Room 518A
11:00pm
Canadian Gaming Association
Chairman’s Reception . . . . . . . . . . . Hyatt Regency, SIX Resto Lounge
CGC BC Community Gaming Grant System. . . p20. . . . . . Room 518B
IGA
“Cloud Gaming” Trends,
Security Risks and Auditing . . . p27. . . . . . . . . . . . . Room 519A
MKT
The New Realities of Reputation
Management and Stakeholder Engagement
for the Canadian Gaming Industry . . . p30. . . . . . . . Room 519B
11:10am - 12:00pm
Concurrent Sessions
CGC Regulatory Changes to Break Open Tickets. . p20. . Room 518A
CGC The Charitable Gaming Centre
Customer Experience. . . p20. . . . . . . . . . . . . . . . . Room 518B
CSR
iGaming Effects on Problem Gambling: When Correlation
Does Not Imply Causation . . . p21. . . . . . . . . . . . . Room 519A
MKT
FOCUS ON THE CUSTOMER – Casino Branding:
It’s Now About Transparency. . . p31. . . . . . . . . . . . Room 519B
Show Guide | 5
Education
Focus on the Customer
EDUCATION PROGRAM CONTENT
DEVELOPMENT PARTNERS
The Canadian Gaming Summit and the Canadian Gaming
Association welcome a new partnership with Canada’s gaming
and lottery corporations, beginning with this year’s Summit. The
core of the partnership is focused on building enhanced education
and training content for the Summit. We have always worked on
the premise that the Summit is “for the industry by the industry” and
this new partnership will ensure that the most relevant and timely
educational content is featured each year.
Education Program
The 2013 Canadian Gaming Summit takes a
Sponsor:
closer look at the Canadian gaming customer.
In this year’s program we are highlighting
several sessions that will provide a “Focus on the
Customer”. These sessions cover marketing, internet and social gaming,
a look at the latest technology, and all with a focus on the changing
relationship the gaming industry will have with the customer.
From the Opening Plenary, which will feature new research looking
at the fading boundaries between gaming products and insight
about Canadians’ behaviour towards bricks and mortar casinos and
internet offerings, through to the always popular Lottery and Gaming
CEO Roundtable, this year’s Summit has a special emphasis on the
Canadian gaming customer.
Focus on the Customer sessions:
MonDAY, JUNE 17, 2013
3:10pm -4:00pm
Social Gaming: What’s Ahead
Room 518B
Why are free to play games poised to become the next big thing in
the gaming industry? With projections estimating the social gaming
market will capture multiple billions in the coming years, this session
will examine the games, platforms and design of social casinos and
look at the next wave of games coming to the sector.
Presented by: Arryn Blumberg, Director, PwC and Kenny Huang,
CEO, BlueBat Games
10:00am - 11:00am
Plenary Session: Focus on the Future Players
Room 520
Paul Lauzon, Senior Vice President and Managing Director of Ipsos
Reid West and Ipsos Reid’s Lottery & Gaming practice will share the
latest insights about Canadian gamblers from a number of recent
studies. One of the more important future gambling markets is those
young adults between the ages of 18 to 34. Paul will share research
results from a study of Canadian and American 18-34 year olds on
a number of gaming products including lottery, casino and online
gaming, as well as other important topics such as social media,
technology owned and used. This will contrast the differences between
the age sub-groups (18-24, 25-29, and 30-34) as they view the
“fading” boundaries between lottery, casino, and online gambling.
Paul will also share other highlights from nation-wide studies with
gamblers. In particular Paul will talk to the behaviour of Canadian
gamblers at both bricks and mortar casinos, and then look to show
how these vary for internet gambling. Is internet gambling overblown,
or is there an opportunity for Casinos to seize?
Presented by: Paul Lauzon, Senior Vice President & Managing
Director, Ipsos Reid West and Ipsos Reid’s Lottery and Gaming practice
Optimal_Payments_Can_Gaming_Ad.indd 1
13-05-29 9:40 AM
11:10am - 12:00pm
Active Gambler Profile
Room 519B
The WMS Active Gambler Profile is an in-depth exploration of
gaming preferences, lifestyles, and core needs of active gamblers
in North America. Similar to past sessions on AGP, we will share
trends in player attitudes, behaviors, and motivations behind casino/
game choice. We will explore which activities active gamblers are
participating in, both inside and outside of casinos, and investigate
migration across land-based, online and social/mobile/causal
gaming solutions - a growing hot topic in the gaming industry.
Presented by: Allon Englman, Vice President & Design Chief,
WMS Gaming
12:10pm - 1:00pm
The Casino of Tomorrow
Room 519B
What are the ingredients that will make up the casino of tomorrow?
At the top of the list are: the understanding of the next generation
of customers; the mastering of new technologies; creativity; and
collaboration. Thanks to solid initiatives in Quebec’s casinos, in
collaboration with Ingenio, discover how the combination of these
four elements can contribute on a daily basis to an innovative and
enhanced customer experience.
Presented by: Marie-Josée Parent, Manager of Product
Development, Société des casinos du Québec and François
Sansregret, Director of the Project Office, Ingenio, A Subsidiary of
Loto-Québec
3:10pm - 4:00pm
Convergence of iGaming in Canada
Room 519B
Converging online and land based gaming environments – With a
full product portfolio across multiple online, mobile, and land based
channels, BCLC is meeting the changing demands of players across
multiple channels.
BCLC’s online and offline experience customizes greater
entertainment value for the player whenever and wherever they
want while also providing recommendations to other jurisdictions
across Canada and around the world.
Presented by: Rhonda Garvey, Vice President eGaming, BCLC and
Jim Lightbody, Vice President, Casino & Community Gaming, BCLC
WEDNESDAY, JUNE 19, 2013
9:00am - 10:00am
Plenary Session: Lottery and Gaming CEO Roundtable
Room 520
This not-to-be-missed Keynote event will feature a panel of gaming
and lottery CEOs and senior executives sharing their views on current
and future trends. Moderated by Bill Rutsey, President and CEO of
the Canadian Gaming Association, broad areas of discussion will
include innovation, new technologies, the internet, social media and
ever-changing customer preferences, needs and experiences.
Moderator: Bill Rutsey, President & CEO, Canadian Gaming Association
Panelists: Michael Graydon, President & CEO, BCLC; Bob
MacKinnon, A/President & CEO, Nova Scotia Provincial Lotteries
and Casino Corporation; Twyla Meredith, CMA, FCMA, President
& CEO, Saskatchewan Gaming Corporation; Dan Sanscartier, Vice
President, Gaming Operations, Manitoba Liquor & Lotteries; Brent
Scrimshaw, President & CEO, Atlantic Lottery; and Kent Verlik, Vice
President, Lottery & Gaming, Alberta Gaming and Liquor Commission
11:10am - 12:00pm
Casino Branding: It’s Now About Transparency
Room 519B
Strong Brands are about engagement and engagement today
begins with transparency.
Moderator: Jim Kabrajee, Partner, CEO, Marshall Fenn
Communications
Panelists: Paul Chater, Partner, Public Relations, Marshall Fenn
Communications and David Zbar, Partner, SVP Digital, Marshall
Fenn Communications
2:10pm - 3:00pm
Online Gaming: What Consumers Want and How We
Can Deliver
Room 519A
The evolution of social media and the growth of online gaming, in the
world and in Canada, over the past few years, has been creating new
growth opportunities for mature Canadian lotteries and the gaming
industry. This in itself brings some challenges regarding knowledge
and understanding of the market to effectively position one’s products,
and investment in new technologies, platforms and process to deliver
the customer experience required to attract customers and meet
their expectations. Moreover, the Canadian social context and the
consumer perceptions and expectations regarding online gaming and
the role of the public operators is creating an additional challenge in
terms of the legitimacy of the operator and how they can leverage
their capital of trust in the public.
This session, dedicated to all professionals interested in the strategic
evolution of lotteries and gaming organizations, will explore
the recent evolution of online gaming in Canada and abroad. It
will address the challenges and opportunities related to its future
evolution, from the standpoint of lotteries and gaming organizations
as well as from the operators.
Presented by: Richard Fenster, Director, eGaming Operations,
BCLC; Robert Lalonde, Manager, New Product Development LotoQuébec; and Jocelyn Leclerc, Partner, KPMG
Show Guide | 7
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Getting Around the Summit
CONFERENCE AND EXHIBITION
OPENING RECEPTION
Monday, June 17, 2013 – 6:30pm to 8:30pm
A
Palais des congrès de Montréal
163 St. Antoine Street West
800-268-8122
Hotel Key Cards
Sponsored by:
B
Le Westin Montréal
270 St Antoine Street West
866-837-42062
DELEGATE AND EXHIBITOR RECEPTION
Tuesday, June 18, 2013 – 5:00pm to 6:30pm
A
Palais des congrès de Montréal, Terrace, 7th Level
800-268-8122
C
InterContinental Montréal
800-361-3600
AWARDS GALA
D
W Montréal
901 Square Victoria
877-946-8357
Wednesday, June 19, 2013 – 6:00pm to 10:00pm
F
Hyatt Regency Montréal, Grand Salon
1255 Jeanne-Mance
800-361-8234
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For the convenience of all participants,
golfers should please be prepared to
board the buses as soon as they arrive, so
that the morning’s schedule for breakfast
and tee-off may be maintained.
EN
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HYATT REGENCY
MONTREAL
RU
GOLF CLASSIC
Monday, June 17, 2013 –
7:15am to 4:15pm
Buses to the Canadian Gaming Summit
Golf Classic at Summerlea Golf &
Country Club will depart the Hyatt,
InterContinental and Westin Hotels
promptly at 7:15am on Monday, June 17.
Stops will be made a few minutes later to
pick-up at the Delta and W.
T-L
A
ES
F
Hyatt Regency Montréal
1255 Jeanne-Mance
800-361-8234
BO
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E
Delta Centre-Ville
777 University Street
800-268-1133
BO
SUMMIT HOST HOTELS
C
Ruelle des Fortifications, World Trade Centre Montréal
Enter at:
800-361-3600
Show Guide | 9
Golf Classic
ANNUAL CANADIAN GAMING SUMMIT GOLF CLASSIC
SUMMERLEA GOLF & COUNTRY CLUB
Monday, June 17, 2013
7:15am – 4:15pm
Schedule
Sponsored by:
The Canadian Gaming Summit Golf Classic is taking place at Summerlea Golf & Country
Club. This annual event has been structured for both avid and occasional golfers. The day
includes 18 holes of golf with power cart, breakfast, beverages and a BBQ with awards
after the round.
Summerlea Golf & Country Club is one of the most prestigious private golf clubs in the
Greater Montreal area. Summerlea offers an amazingly beautiful setting and an exceptional
clubhouse overlooking the scenic Ottawa river.
Hole Sponsors:
7:15am Buses leave Summit Host
Hotels
8:00am Breakfast at Summerlea
9:00am Shotgun Start
2:00pm BBQ and Awards
Presentations
3:30pm Buses leave course for
Summit Host Hotels
Address
Summerlea Golf & Country Club
1000 route de Lotbiniere
Vaudreuil-Dorion, J7V 0H5
450-455-0928
The Summit Sails to Vancouver in 2014
June 23-25, 2014
Vancouver Convention Centre
Vancouver, British Columbia
Summit2014_ShowGuide_2013.indd 1
Show Guide | 11
13-06-08 10:48 AM
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• Internet, Mobile & Social Gaming
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www.scientificgames.com
Opening Reception, Delegate and Exhibitor Reception
OPENING RECEPTION
Address
Ruelle des Fortifications, World Trade Centre Montréal
6:30pm – 8:30pm
Hosted by:
Enter at:
360, rue Saint-Antoine Ouest
Montreal, H2Y 3X4
Join your colleagues at this year’s Opening Reception to kick off the 2013 Canadian Gaming Summit.
Cocktails and appetizers will be served as you mix and mingle with old friends and new acquaintances.
Enjoy Montréal hospitality as you reconnect with those from past Summits and meet this year’s new attendees.
The World Trade Centre Montréal, located next to the Palais des congrès, is made up of a whole city
block in Old Montréal, the buildings of which have been completely renovated and linked together via a
huge glass canopy, creating a large atrium. The ruelle, which is the main entrance to the Centre, remains
an important part of Montréal’s history. It depicts the stone wall, which surrounded the fortified city during
the 18th century. In those days, the ruelle enclosed a military centre and it captured the vibrancy of the
social activity within the stone walls. Farmers of the region frequently came and went through the gates of
the fortifications to sell their products to the townsfolk. During the construction of the World Trade Centre
Montréal, a part of the ruelle des Fortifications was preserved, maintaining the true feel and flavor of Old
Montréal - the perfect spot to get the 2013 Summit started!
DELEGATE AND EXHIBITOR RECEPTION
Palais des congrès, Terrace, Level 7
Tuesday, June 18, 2013
5:00pm – 6:30pm
After a full and busy day of visiting the Summit’s Exhibition and attending education sessions and keynote presentations, the Delegate and
Exhibitor Reception will provide a chance to unwind and network. Right after the close of the Summit’s Exhibition floor for the day, join your
industry colleagues to discuss the day’s activities, enjoy some refreshments, and have the opportunity to win one of number of exciting prizes
to be drawn at the reception.
Hosted by:
Show Guide | 13
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Gala
CANADIAN GAMING INDUSTRY AWARDS RECEPTION & CHARITY GALA
FIRST NATION CANADIAN GAMING AWARDS
HYATT REGENCY MONTREAL, GRAND SALON
6:00pm – 10:00pm
This Evening is brought to you by the
Summit’s Platinum Sponsor:
Reception Sponsor:
The Canadian Gaming Industry Awards Reception and Charity
Gala, since its inception 17 years ago, has honoured achievements
in industry leadership. Canadian Gaming Industry Awards will be
presented to three deserving individuals for Industry Leadership &
Outstanding Contribution and one for Volunteerism and Community
Service. This year, the event is benefitting the La Maison du Père. Join
your industry colleagues for an evening of fun, fine food, drink and
entertainment – while at the same time supporting a worthy cause.
Entertainment Provided by:
Gala attendees will be treated to the unique sound of Montreal
Rhapsody Orchestra, a band known for its world-class string
and brass sections and featuring seasoned musicians and a trio
of gifted, young vocalists. Montreal Rhapsody Orchestra is a
visually stunning 14 piece orchestra that will have you dancing
for hours to the best pop music of the last fifty years. The Gala is
going to be a memorable one with the incomparable Montreal
Rhapsody Orchestra.
Present in Montreal for over 40
years, la Maison du Père is much
more than a shelter for homeless
men 25 years and older. In addition to providing shelter, food,
and hygiene care, its team is working every day to offer men who
desire it, the support needed to get out of homelessness through its
rehabilitation programs and social support. It also ensures the wellbeing of seniors from the street through its residence.
The 4th Annual First Nation Canadian
Gaming Awards will be presented at the
Summit’s Canadian Gaming Industry Awards
Gala. The First Nation Canadian Gaming
Awards recognize the contributions of the First
Nation casinos to the First Nations and their
neighbouring communities. These awards will
honour the accomplishments and contributions
of people working within the industry and the continued development
and improvements within their operations.
Sponsored by:
Address
Hyatt Regency Montreal
1255 Jeanne-Mance
Montreal, QC
800-361-8234
Show Guide | 15
Ever wonder where the money goes?
$1.7 billion
In funding for health & education
programs in the province
$130 million
To support local and provincial charities,
as well as Ontario’s amateur athletes
$112.3 million
Towards community infrastructure
like community centres and college
campuses for host municipalities
That’s only part of the $3.7 billion* in economic
activity that OLG generated last year in Ontario.
Learn more about OLG’s modernization and how
it can benefit you at ModernOLG.ca.
*Based on period between April 1, 2011 to March 31, 2012.
Plenaries & Keynotes
10:00am - 11:00am
Focus on the Future Players
Room 520
Paul Lauzon, Senior Vice President and Managing Director of Ipsos Reid West and Ipsos Reid’s Lottery & Gaming practice
will share the latest insights about Canadian gamblers from a number of recent studies. One of the more important future
gambling markets is those young adults between the ages of 18 to 34. Paul will share research results from a study of
Canadian and American 18-34 year olds on a number of gaming products including lottery, casino and online gaming,
as well as other important topics such as social media, technology owned and used. This will contrast the differences
between the age sub-groups (18-24, 25-29, and 30-34) as they view the “fading” boundaries between lottery, casino,
and online gambling.
Paul Lauzon
Paul will also share other highlights from nation-wide studies with gamblers. In particular Paul will talk to the behaviour
of Canadian gamblers at both bricks and mortar casinos, and then look to show how these vary for internet gambling. Is internet gambling
overblown, or is there an opportunity for Casinos to seize?
Presented by: Paul Lauzon, Senior Vice President & Managing Director, Ipsos Reid West and Ipsos Redi’s Lottery and Gaming practice.
Sponsored by:
This presentation will immediately follow the Summit’s Opening Breakfast and Welcome. Breakfast starts at 9:00am.
9:00am - 10:00am
Lottery and Gaming CEO Roundtable
Room 520
This not-to-be-missed Keynote event will feature a panel of gaming and lottery CEOs
and senior executives sharing their views on current and future trends. Moderated by
Bill Rutsey, President and CEO of the Canadian Gaming Association, broad areas of
discussion will include innovation, new technologies, the internet, social media and
ever-changing customer preferences, needs and experiences.
Moderator: Bill Rutsey, President & CEO, Canadian Gaming
Association
Panelists: Michael Graydon, President & CEO, BCLC; Bob
MacKinnon, A/President & CEO, Nova Scotia Provincial Lotteries
and Casino Corporation; Twyla Meredith, CMA, FCMA,
President & CEO, Saskatchewan Gaming Corporation; OLG; Dan
Sanscartier, Vice President, Gaming Operations, Manitoba Liquor
& Lotteries; Brent Scrimshaw, President & CEO, Atlantic Lottery;
and Kent Verlik, Vice President, Lottery & Gaming, Alberta Gaming
and Liquor Commission
Sponsored by:
Twyla Meredith
Bill Rutsey
Michael Graydon
Bob MacKinnon
Dan Sanscartier
Brent Scrimshaw
Kent Verlik
This presentation will immediately follow the Summit’s Delegate Breakfast. Breakfast starts at 8:30am.
Show Guide | 17
Charitable Gaming Conference
Canada’s Charitable Gaming Conference
Hosted by the Ontario Charitable Gaming Association
Canadian Gaming Summit, Montréal, Québec
ocga
ontario charitable gaming association
REVITALIZATION
JUNE 17 - 19, 2013
providing leadership
providing value
making a difference
The Ontario Charitable Gaming Association is hosting the 14th annual Charitable Gaming Conference. This event focuses exclusively
on charitable gaming across Canada. This is the only event in the country that allows all participants – regulators, operators, and
charities – to come together and discuss what is happening across the charitable gaming industry in Canada.
9:00am - 11:00am
Canadian Gaming Summit Opening Breakfast,
Welcome & Keynote
Room 520
Please refer to page 17
11:10am - 12:00pm
Kinzo Express
Room 518A
Kinzo is now in its second year of operation and the concept is still
expanding. Currently, there are 15 Kinzo centres in operation all around
Quebec and the number will be growing to 20 by the end of 2013. This
presentation will explain the concept of Kinzo, which is based on the way
bingo is played in Europe and South America, but with a buzzer and visual
effects added. The strategy used to expand Kinzo outside of the traditional
bingo halls will be explained. Finally, the next step in the development of
the Kinzo product will be presented.
Responsible Gambling to Grow Charitable Gaming
Room 518B
Designed into Ontario’s plan to modernize charitable gaming is OLG’s
core Responsible Gambling program. The introduction of electronic bingo
and related products coincides with a more evolved approach to on-site
RG player education, employee training, and RG resource centres. As
the Alcohol and Gaming Commission of Ontario creates a standardsbased approach to regulating gaming and RG, OLG has adapted RG
program elements to mitigate risks for players of traditional and electronic
bingo. This presentation will address OLG’s approach to meeting a “gold
standard” for RG, collaborating with independent specialist groups, such
as the Responsible Gambling Council of Canada and the Centre for
Addiction and Mental Health, and undertaking research to understand RG
and charitable gaming.
Presented by: Sheona Hurd, Senior Manager, Social Responsibility, OLG and
Paul Pellizzari, Executive Director – Social Responsibility, OLG
Sponsored by:
Presented by: François-Patrick Allard, Managing Director, Société des
bingos du Québec
12:10pm - 1:30pm
Charitable Gaming Welcome, Lunch, and Keynote Address
Room 520
Welcome: Lynn Cassidy, Executive Director, Ontario Charitable Gaming
Association
Keynote: Rod Phillips, President & CEO, OLG
Sponsored by:
© eskistudio
2:10pm - 3:00pm
Revitalization of Charitable Bingo and Gaming
Room 520
In July 2010, the Ontario government announced the Charitable Bingo
and Gaming Revitalization Initiative. The goal of this revitalization led by
Ontario Lottery and Gaming is to support charities and nonprofits in their
local fundraising to provide vital services to their communities. In addition the
initiative supports local employment and offers customers a new entertainment
experience. The initiative is seeing the expansion of the number of bingo
centres offering electronic bingo and related electronic products. As of the
end of February 2013, eleven charitable gaming centres have moved to
the Charitable Bingo and Gaming Revitalization model and the number is
growing. Learn more about this model that partners with the Ontario Lottery
Gaming, commercial operators, charities and municipalities.
Presented by: Diane Gartshore, Director CGaming Implementation, OLG
Sponsored by:
3:00pm - 3:10pm
8:30am - 10:00am
Canadian Gaming Summit Breakfast Keynote
Room 520
10:10am - 11:00am
Working Together – An Operators’ Perspective
Room 518A
Under section 207(1)(a) of the Criminal Code, lottery corporations have
partnered with the bingo operators to bring electronics to the gaming
facilities. The new model requires greater regulation and new business
processes. Attend this session to hear operators share how to make a
successful transition and the lessons learned.
Moderator: Peter McMahon, Chief Executive Officer, Commercial Gaming
Association of Ontario
Panelist: Tony Rosa, President and CEO, Community Gaming and
Entertainment Group (CGEG) and Denis Sivret, General Manager,
Sudbury Bingo Group
Sponsored by:
Charitable Gaming Conference Coffee Break
500 Level Foyer
Sponsored by:
3:10pm - 4:00pm
New Charitable Gaming Products
Room 518A
As more jurisdictions introduce electronics in the charitable gaming sector,
what are some of the products that are being developed? How will they
impact the charitable gaming experience? Attend this vendor session as they
share new products and ideas for this sector.
Moderator: Peter McMahon, Chief Executive Officer, Commercial Gaming
Association of Ontario
Panelists: Peter Howard, Director of Government and Customer Relations,
Diamond Game; Jim McLean, Director of Gaming Solutions, Arrow
Games/Bazaar & Novelty; and Bill Sidhu, Vice President, Sales and
Marketing, eQube Gaming
Marketing Considerations for Launching
New Games or Brands
Room 518B
The Société des bingos du Québec (SBQ) has launched Kinzo, a new
game concept. Attend this session to learn: What were some of the
challenges related to launching a new gaming concept from a marketing
standpoint? What promotional and advertising strategies were selected?
How is a new game and brand successfully launched in partnership with
hall managers? More importantly, can these lessons be applied to other
games or brand launches?
The session will discuss the challenges and consideration to developing
a successful strategy and will present the main marketing strategies the SBQ
is proposing to expand public awareness about Kinzo. Also discussed will
be how these strategies can be applied to other games or brand launches.
Presented by: Isabelle Galand, Manager, Product and Customer
Experience, Société des bingos du Québec; Marie-Claude Bernard,
Group Account Director, EM L’Agence; and Samuel Fontaine, Brand
Planner, EM L’Agence
Charitable Gaming Technology
Canadian Bank Note Company, Limited
supplies solutions in four business areas; Lottery,
Identification, Payment and Shareholder Services.
While the Company has a long heritage of security
printing we have added extensive capabilities in
hardware and soft ware development to become a
complete secure solutions provider. As part of our
lottery division we have developed a full range of
technology and services to support and revitalize
the charitable gaming market. Our solutions are
now marketed in more than 40 countries.
For more information please contact:
Anup Kumar @ +1 613 878 4735
Show Guide | 19
Charitable Gaming Conference
GamingSummit_Vert_3.375x9.563REV.pdf
1
13-05-16
2:53 PM
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Regulation
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BC Community Gaming Grant System
Room 518B
British Columbia was the first jurisdiction to move electronic bingo and
charitable organizations to a Community Gaming Grant system. In July
2011, Premier Christy Clark appointed a consultant to review the BC
Community Gaming Grant System and make recommendations. Attend
this session to find out more.
Presented by: British Columbia Association for Charitable Gaming
11:00am - 11:10am
Charitable Gaming Conference Coffee Break
Sponsored by:
11:10am - 12:00pm
Regulatory Changes to Break Open Tickets
Room 518A
In the past five years, break open tickets (aka pull tab tickets or pull tickets)
have experienced a resurgence in popularity in many provinces across
Canada. Provincial gaming regulators across Canada are responding
to this resurgence with positive changes to their regulatory and licensing
frameworks that are providing new flexibility, new choices, and new
game options for charities managing and conducting break open ticket
events. This session will explore changes made in New Brunswick,
Nova Scotia, Ontario, and Saskatchewan over the past several years,
how these changes are benefiting charities and the industry and other
changes that would produce benefit going forward.
Presented by: Rick Sleaver, Director of Regulatory Affairs, Arrow Games
Corporation/Bazaar & Novelty
Sponsored by:
The Charitable Gaming Centre Customer Experience
Room 518B
This session will look at the total customer experience from a charitable
gaming perspective. Instead of focusing solely on the gaming
experience, what is the customer experience from the moment someone
enters the centre to the moment they leave? The Commercial Gaming
Association of Ontario recently engaged, Marian Magrane, magrane
marketing services, to assist in garnering a better understanding of the
customer experience and to develop recommendations for the industry.
Attend this session to learn more.
Presented by: Marian Magrane, Principal, magrane marketing services inc.
Sponsored by:
Corporate Social Responsibility
The Corporate Social Responsibility Track at the 2013 Summit showcases the best of Canada’s gaming industry from world
leading initiatives in responsible gaming to the latest practices in stakeholder engagement and addressing the public interest.
2:10pm - 3:00pm
RG Check - Perspectives from Both Sides of the
Accreditation Process
Room 519A
RG Check, the Responsible Gambling Council’s accreditation program,
has been in operation for almost 2 years. With over 40 site visits
conducted across Canada, the RG Check team has learned many
lessons. This session examines what we have learned by exploring the
experience from two points of view—the one conducting the review
and the one undergoing accreditation. The RG Check team will use
these shared lessons as it grows the program into other jurisdictions
and beyond land-based gambling venues.
Presented by: Carolyn Marcotte, L.L.B., Vice President of Legal and
Compliance, Caesars Windsor and Kevin Noel, M.B.A, Chief
Operating Officer, Responsible Gambling Council
11:10am - 12:00pm
iGaming Effects on Problem Gambling:
When Correlation Does Not Imply Causation
Room 519A
In this session, Dr. Philander of the University of Nevada, Las Vegas
provides evidence from the United Kingdom and from Ontario
showing that, despite their high correlation, online gambling
participation may not be causing increased problem gambling
severity. While many players with gambling problems are found to
be playing online, the research outlined in this session provides the
first empirical evidence that the causal relationship between the two
is misunderstood. Several explanations of why online gambling may
be a safer form of gambling are provided.
Presented by: Kahlil S. Philander, Ph.D, UNLV International Gaming
Institute
2:10pm - 3:00pm
Corporate Responsibility: It’s Getting Hot Out There
Room 518C
Casinos are an important part of the economic and entertainment mix
in hundreds of jurisdictions across the country. They often function as
an economic stimulus for the local community, and operators work
hand-in-hand with a variety of stakeholders such as local business
owners, restaurateurs, hoteliers, artists, musicians, and responsible
gambling organizations.
While all companies will claim that they practice good corporate
responsibility, when it is done well it is reflected in a company’s
brand, reputation, and actions.
What are the principles of successful corporate responsibility?
How long does it take to establish them and make them second
nature? How important are relationships with stakeholders in existing
communities – and how does an operator leverage its corporate
responsibility principles in new markets? And when it gets hot out
there, how can good corporate responsibility practices help get the
temperature down?
The panel will examine how successful corporate responsibility
programs operate, how the principles are integrated throughout a
company, and how successful relationships with stakeholders are
developed, maintained, and nurtured.
Moderator: Amanda Brewer, Partner, TRM Consulting Ltd.
Panelists: Patricia Cook, Vice President of Corporate Affairs,
Saskatchewan Indian Gaming Authority; Clark Dumont, Vice
President, Corporate Communications, MGM Resorts International;
and Fred Keeton, Vice President of External Affairs and Chief
Diversity Officer, Caesars Entertainment Corporation.
3:10pm - 4:00pm
Protecting Players, Working Together
Room 519A
This presentation will demonstrate how operators and manufacturers
are working together to create parameters which protect the player.
Using technology, centralized control can be achieved which can
set gaming limits…by day, week or even by monetary requests.
Presented by: Ronald (Ron) Gallaway, Senior Director of Product
Planning, Bally Technologies, Inc.; and Paul W. Smith, Director,
Corporate Social Responsibility, BCLC
Other sessions related to Corporate Social
Responsibility include:
The New Realities of Reputation Management
and Stakeholder Engagement for the Canadian
Gaming Industry in the Marketing & Communications track.
Responsible Gambling to Grow Charitable
Gaming in the Charitable Gaming Conference track. Please
refer to page 18
Show Guide | 21
Intelligent Ticket Printing and Promotional
Couponing for Gaming Operators Worldwide
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Upgrade firmware in a flash by connecting a USB thumb drive directly to the printer
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Gaming Operations
1:10pm - 2:00pm
Floor Equipment Investment & Strategy
Room 518A
While players often gravitate toward a few slot machines
that become powerful revenue generators for a casino, every
gaming operator understands the importance of refreshing their
floor. During this session, learn how to effectively invest in new
equipment by bringing in games your players want and systems
that are more efficient.
11:10am - 12:00pm
FOCUS ON THE CUSTOMER - Active Gambler Profile
Room 519B
The WMS Active Gambler Profile is an in-depth exploration of
gaming preferences, lifestyles, and core needs of active gamblers
in North America. Similar to past sessions on AGP, we will share
trends in player attitudes, behaviors, and motivations behind casino/
game choice. We will explore which activities active gamblers are
participating in, both inside and outside of casinos, and investigate
migration across land-based, online and social/mobile/causal
gaming solutions - a growing hot topic in the gaming industry.
Presented by: Mark Gilbert, Senior Director of Corporate Analysis
& Research, Bally Technologies and Charles Major, Marketing
Director, Product Management, Société des casinos du Québec
4:30pm - 5:15pm
OLG Modernization Update
Room 518A
In 2012, OLG began to modernize the lottery and gaming
industry in Ontario. The modernization of OLG maximizes longterm value, without compromising necessary oversight. It’s an
innovative solution that invites the private sector to share the risk
and government to improve its returns, while at the same time
improving the customer experience.
All Ontarians will benefit once the modernization of lottery and
gaming is complete through additional revenue to help fund
provincial priorities such as hospitals and municipal infrastructure.
In addition, a modern OLG will help create thousands of jobs and
drive capital investments across Ontario.
Rod Phillips, OLG’s President and CEO, along with Larry Flynn,
OLG’s Senior Vice President of Gaming will provide an update on
the progress of OLG’s modernization over the past year.
Presented by: Larry Flynn, Senior Vice President, Gaming, OLG and
Rod Phillips, President & CEO, OLG
5:15pm - 6:00pm
OLG Current Supplier Information Session
Room 518B
Brenda Gibbons, OLG’s Executive Director of Procurement for
Modernization and John MacFarlane, OLG’s Executive Director
of Gaming Transition will provide an update on what OLG’s
current goods and services suppliers should expect through OLG’s
modernization.
Presented by: Tim Menzia, Director of Market Research, WMS
Gaming
12:10pm - 1:00pm
FOCUS ON THE CUSTOMER - The Casino of Tomorrow
Room 519B
What are the ingredients that will make up the casino of tomorrow?
At the top of the list are: the understanding of the next generation
of customers; the mastering of new technologies; creativity; and
collaboration. Thanks to solid initiatives in Quebec’s casinos, in
collaboration with Ingenio, discover how the combination of these
four elements can contribute on a daily basis to an innovative and
enhanced customer experience.
Presented by: Marie-Josée Parent, Manager of Product Development,
Société des casinos du Québec and François Sansregret, Director of
the Project Office, Ingenio, A Subsidiary of Loto-Québec
2:10pm - 3:00pm
Creating the Sports Betting Environment
Room 519B
The local Las Vegas Sports wagering market is as competitive as there
is anywhere in the world. This panel of leading sports book operators
will offer insights into what it takes to meet the customer’s needs. From
mobile offerings to re-vamped sports books, the Las Vegas market has
undergone a resurgence and our panelists will offer their insights and
experience on today’s sports bettors.
Moderator: Paul Burns, Vice President, Canadian Gaming
Association
Panelists: Art Manteris, Vice President of Race and Sports Operations,
Station Casinos Las Vegas and Dan Shapiro, William Hill USA
Presented by: Brenda Gibbons, Executive Director, Procurement, OLG
and John MacFarlane, Executive Director, Gaming Transition, OLG
Show Guide | 23
HSVL
BLUEWAVE
gaming Operations
2:10pm - 3:00pm
Place Your Bets - Manage Your Risk
Room 519B
What if...you could make better bets by actively managing risks?
What if...you could separate out issues from risks? What if...you
could identify what causes your risks?
I bet you could place better bets!
OLG has had an ERM department since 2005. The practice of the
ERM department has undergone a radical shift in the last 4 years.
OLG’s VP ERM will present OLG’s ERM transformation and answer
these questions: What was the shift? Why was the shift needed?
What is different now? Has it been worth it? What is next?
Presented by: Ella Kila, Vice President, Enterprise RIsk Management, OLG
3:10pm - 4:00pm
The Game Changer: Analytics and the Modern Casino
Room 519B
This session is intended to deliver an overview of how Analytics can
be employed to help minimize risk and ensure maximum returns when
planning and replenishing slot machines on the casino floor. This
presentation will touch on the key analytical techniques needed to
complete this process by walking through Data Mining, Forecasting,
and Optimization. While not to be misinterpreted as a magic bullet,
Analytics must be used in concert with acute business knowledge
in order to realize the optimal results. To close the session, a case
study will be highlighted of the evolving project being undertaken at
SaskGaming, in order to provide a proof of value for the analytical
techniques employed.
Presented by: Craig Carothers, Principal for Demand Intelligence, SAS
Canada; Ivan Oliveria, Sr. Global Director of Advanced Analytics
Research and Development, SAS Canada; and Emmanuel Pacheco,
Account Executive, Entertainment & Hospitality, SAS Canada
Other sessions related to
Gaming Operations include:
Trigger Based Experiences Drives Loyalty in the
Marketing & Communications track. Please refer to page 30
Recent Methods for Attacking the Game of
Baccarat in the Security & Surveillance track. Please refer to
page 34
Show Guide | 25
iGaming
Education Track Sponsor:
The 2013 Summit education program includes iGaming sessions that will examine the expanding
and evolving multi-billion dollar online gaming market and will look at the present and future of the
Canadian marketplace.
2:10pm - 3:00pm
Digital Gaming Overview & Data
Room 518B
Canadians already gamble a significant amount over the Internet,
either through provincial lottery corporation websites or with offshore
online gaming providers.
12:10pm - 1:00pm
Gambling on Mobile
Room 518B
Is Mobile gaming worth the gamble?
With the growing number of digital gaming and gambling platforms
and the convergence of Internet-based gambling and non-traditional
gaming (including social gaming, skill gaming, mobile and console
peer-to-peer wagering) consumer spend on gaming activities will
increase significantly.
As provincial governments begin to embrace iGaming, what role
should lottery corporations and regulators play in this new nontraditional gambling market? Should skill gaming or social gaming
websites be regulated provincially? Should they be operated by
lottery corporations?
The panel will discuss market data such as how much Canadians
are wagering online, how much is spent on the traditional online
casino gaming industry globally, and examine the trends that will
shape the growth and profitability of the iGaming industry for the
next decade.
As the worldwide market for gaming products continues to grow,
mobile devices (Phones and Tablets) are increasingly becoming an
opportunity to reach and engage players.
At this session you will learn how gaming operators and gaming
software development companies are creating products for mobile
and tablet delivery. You will also learn what the introduction of
these products means to Lotteries, Regulators, Land and Charitable
Gaming operators and players.
Is the gamble worth it? Come and find out!
Moderator: Terry Debono, Partner, The Debono Group Inc.
Panelist: Mike McKiski, Bally Interactive Sales Manager, Bally
Technologies, Inc.
Moderator: Amanda Brewer, Partner, TRM Consulting Ltd.
Panelists: Danielle Bush, Partner, Miller Thomson LLP; Terry Debono,
Partner, The Debono Group Inc.; and Troy Ross, President, TRM
Public Affairs
3:10-pm - 4:00pm
FOCUS ON THE CUSTOMER - Social Gaming:
What’s Ahead
Room 518B
Why are free to play games poised to become the next big thing in
the gaming industry? With projections estimating the social gaming
market will capture multiple billions in the coming years; this session
will examine the games, platforms and design of social casinos and
look at the next wave of games coming to the sector.
Moderator: Arryn Blumberg, Director, PwC
Panelists: Kenny Huang, CEO, BlueBat Games; and Terry McInally,
Managing Director, PwC
cr0193-summit.indd 1
13-05-09 2:03 PM
3:10pm - 4:00pm
FOCUS ON THE CUSTOMER - Convergence of iGaming
in Canada
Room 519B
Converging online and land based gaming environments – With a
full product portfolio across multiple online, mobile, and land based
channels, BCLC is meeting the changing demands of players across
multiple channels.
BCLC’s online and offline experience customizes greater entertainment
value for the player whenever and wherever they want while also
providing recommendations to other jurisdictions across Canada and
around the world.
Presented by: Rhonda Garvey, Vice President eGaming, BCLC and Jim
Lightbody, Vice President, Casino & Community Gaming, BCLC
10:10am - 11:00am
“Cloud Gaming” Trends, Security Risks and Auditing
Room 519A
Cloud computing has the potential to vastly transform the global
gaming industry. However, strong concerns over security remain at
the top of the list for obstacles to wide-spread adoption of cloud
deployment models. Therefore, the role of the 3rd party auditor to
conduct highly specialized reviews of best practice and infrastructure
security has become critical for cloud deployments. This panel will
review current iGaming and non-iGaming application trends for the
cloud. The panel will discuss the critical areas in which regulators
and gaming operators alike should focus their due diligence efforts in
order to minimize risk, while still enjoying the benefits of increasingly
advanced gaming technology.
Moderator: Salim L. Adatia, Chief Executive Officer, GLI Test Labs Canada
Panelists: Gregory Doucette, Director of Global Professional Services,
GLI Test Labs Canada; Murray Lee, Information System Auditor,
GLI Test Labs Canada; and Matt Stafford, Business Development
Representative, GLI Test Labs Canada
2:10pm - 3:00pm
FOCUS ON THE CUSTOMER - Online Gaming:
What Consumers Want and How We Can Deliver
Room 519A
The evolution of social media and the growth of online gaming, in the
world and in Canada, over the past few years, has been creating new
growth opportunities for mature Canadian lotteries and the gaming
industry. This in itself brings some challenges regarding knowledge
and understanding of the market to effectively position one’s products,
and investment in new technologies, platforms and process to deliver
the customer experience required to attract customers and meet their
expectations. Moreover, the Canadian social context and the consumer
perceptions and expectations regarding online gaming and the role of
the public operators is creating an additional challenge in terms of the
legitimacy of the operator and how they can leverage their capital of
trust in the public.
evolution of online gaming in Canada and abroad. It will address
the challenges and opportunities related to its future evolution, from
the standpoint of lotteries and gaming organizations as well as from
the operators.
Presented by: Richard Fenster, Director, eGaming Operations,
BCLC; Robert Lalonde, Manager, New Product Development, LotoQuébec; Jocelyn Leclerc, Partner, KPMG; and John Wisternoff, Vice
President iGaming, OLG
Other sessions related to iGaming include:
iGaming Effects on Problem Gambling: When
Correlation Does Not Imply Causation in the
Corporate Social Responsibility track. Please refer to page 21.
Social Gaming & Mobile Gaming as our Future?
APPsolutely! in the Legal & Regulatory track. Please refer to
page 28.
No Play for Mr. Grey (Market Operator)?
Towards an Informal Regime of iGaming
Compliance in the Legal & Regulatory track. Please refer to
page 28.
eGaming
Security Assessment in the Security 1&
ManitobaLotteries_ShowGuide_2013_FINAL.pdf
Surveillance track. Please refer to page 35.
13-06-07
PROUD SUPPORTER
OF THE
2013 CANADIAN
GAMING SUMMIT
This session, dedicated to all professionals interested in the strategic
evolution of lotteries and gaming organizations, will explore the recent
Show Guide | 27
1:37 PM
Legal & Regulatory
The rapid pace of change and technological advancement in the gaming industry has
created an increasingly complex and ever changing legal and regulatory environment,
not only in Canada, but across the world. This year’s Canadian Gaming Summit Legal
and Regulatory track brings together the industry’s leading lawyers, regulators and gaming
executives to examine and engage you on today’s most important legal and regulatory
issues.
The Legal & Regulatory track is co-Chaired by Danielle Bush, Partner at Miller Thomson LLP
and Michael D. Lipton, Q.C, Senior Partner at Dickinson Wright LLP.
Danielle Bush,
Partner, Miller
Thomson LLP
Michael D. Lipton,
Q.C, Senior
Partner, Dickinson
Wright LLP
1:10pm - 2:00pm
Social Gaming & Mobile Gaming as our Future?
APPsolutely!
Room 518B
This panel will feature a discussion of the most recent developments
in social gaming and mobile gaming as well as legal and practical
challenges with respect to those developments. Why is it important
to regulators and lottery corporations? What are some different
approaches companies are taking with respect to social gaming?
What, if any, additional precautions do lottery corporations have to
take with respect to mobile gaming and tablet gaming?
11:10am - 12:00pm
No Play for Mr. Grey (Market Operator)? Towards an
Informal Regime of iGaming Compliance
Room 519A
As North American jurisdictions enter the iGaming sphere, potential
licencees and suppliers must be carefully scrutinized. Part of such
scrutinization involves examining to what extent potential licensees
and suppliers comply with laws from around the world and avoid
dealing with unsavory gaming companies. In 2012, Nevada began
licensing iGaming companies. Based on the transcripts of the board
and commission hearings, as well as due diligence requirements of
provincial lottery corporations with respect to iGaming suppliers, an
information regime of global compliance is beginning to emerge.
Which companies are setting the gold standard? Why?
Moderator: Jack I. Tadman, Associate, Dickinson Wright LLP
Panelists: Prof. Jeffrey L. Derevensky, McGill University, International
Centre for Youth Gambling Problems and High-Risk Behaviours;
Daniel Kajouie, CEO, Isis Lab Inc.; and Michael D. Lipton Q.C.,
Senior Partner, Dickinson Wright LLP
Moderator: Kevin J. Weber, Partner, Dickinson Wright LLP
Panelists: Michael D. Lipton Q.C., Senior Partner, Dickinson Wright
LLP; Robert W. Stocker II, Senior Partner, Dickinson Wright PLLC; and
Eamonn Toland, President, Paddy Power North America
12:10pm-1:00pm
Strategic Engagement in Regulation:
Moving Forward, Together
Room 519A
In order to respond to the evolving gaming sector in Ontario, the
Alcohol and Gaming Commission of Ontario (AGCO) has engaged
in a comprehensive transition towards a less prescriptive and riskbased regulatory approach. A panel discussion will explore how
the AGCO is navigating Ontario’s commercial and charitable
gaming industry modernization through innovative collaboration and
increased private-sector partnerships. This success story will feature a
discussion of the Standards-Based Regulatory Approach, responsible
gambling initiatives and the move towards a comprehensive
regulatory assurance approach. Panellists will discuss the significant
benefits and inevitable challenges of a strategically collaborative
approach to advance comprehensive gaming sector reform in
Ontario. Lessons learned and tips for practical application will also
be discussed.
Presented by: Fred Bertucca, Bureau Commander, Ontario
Provincial Police; Darren Henderson, Partner, Consulting Practice
– Technology, Infocomm & Entertainment, PwC; Jon Kelly, Chief
Executive Officer, Responsible Gambling Council; Tom Mungham,
Chief Operating Officer, Alcohol and Gaming Commission of
Ontario; Martha Otton, Chief Strategy Officer, Alcohol and Gaming
Commission of Ontario; and George Sweny, Senior Vice President,
Charitable and iGaming, OLG
3:10pm-4:00pm
Canadian Gaming Law Cases – Legal Update
Room 518B
In this session, we will review the status of cases (recently decided,
still in progress or threatened) involving the gaming industry and
gaming in general. The panel will consider the areas of primary
exposure for land-based operators – are responsible gaming issues
and related class actions still the primary source of concern or are
other issues looming on the horizon? What enforcement activities, if
any, have there been on the online side of the industry? What is the
focus of law enforcement in the various provinces (for example, what
was the impetus for the Super Bowl Sunday raids in Ontario) and
what cases are we seeing as a result of those activities?
Moderator: Danielle Bush, Partner, Miller Thomson LLP
Panelists: Ilkim Hincer, Vice President & General Counsel, Trilliant
Canada Gaming and Derek Ricci, Partner, Davies Ward Phillips &
Vineberg LLP
3:10pm-4:00pm
Sports Betting and the Match-Fixing Dilemma
Room 519A
Is it possible to have regulated sports betting without addressing
match-fixing? Is match-fixing inevitable? What steps can be taken
to minimize the activity? Who are the victims of match-fixing or is it
a victimless crime? Who should be taking responsibility for dealing
with the issue? These are all questions that Canada’s legal sports
betting operators (the provincial lottery corporations) need to address
sooner rather than later. This session will consider the legal issues
underlying match-fixing in Canada and review the systems that are
successfully in operation in the U.K. and Australia.
Moderator: Danielle Bush, Partner, Miller Thomson LLP
Speaker: Declan Hill, Investigative Journalist and Author of ‘’The Fix’’
Sponsored by:
Other sessions related to Legal & Regulatory
include:
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FINTRAC Compliance – Are You Prepared for the
New Requirements? in the Security & Surveillance track.
Please refer to page 34.
Working Together – An Operators’ Perspective in the
Charitable Gaming Conference track. Please refer to page 19.
Regulatory Changes to Break Open Tickets in the
Charitable Gaming Conference track. Please refer to page 20.
Show Guide | 29
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Marketing & Communications
2:10pm - 3:00pm
Trigger Based Experiences Drives Loyalty
Room 518A
Trigger based notifications plays an important role in enhancing
on site customer experiences. See what OLG has implemented to
augment on-site member experiences through staff engagement
and its overall impacts to the business.
11:10am - 12:00pm
Take Direct Marketing to the Next Level and Move the
Needle Through Analytics
Room 518C
There is no one-size-fits-all direct mail strategies anymore to attract and
retain guests. You need to understand how to segment the database in a
way that sticks, no matter the competitive situation, and to employ continual
new and grow through test & control and advanced analytics.
Presented by: Jason Allan, Director, Customer Relationship
Marketing, OLG.
Presented by: Randall Fine, Managing Director, The Fine Point Group
12:10pm - 1:00pm
Using Socialocational Data to Decipher Social Media
Room 518C
In today’s world, social media, online gaming and mobile apps are crashing
into the bricks and mortar world. This collision is ripe with opportunities
for growth and fraught with potential conflict. This session will show how
bricks and mortar businesses can apply locational intelligence techniques
to harness these new data streams to enrich customer knowledge and give
a refined customer experience. The examples will be forward looking but
include real world examples of how these techniques are being applied.
Presented by: Carol Pride, Executive Vice President of Business
Development, Bi2U
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The New Realities of Reputation Management and
Stakeholder Engagement for the Canadian Gaming Industry
Room 519B
The public’s expectation for information and engagement has increased
considerably over the last decade, yet in many cases, the gaming industry
is still using one-way communications tactics.
In 2012, BCLC launched new stakeholder engagement and transparency
programs. Since then, the effort has expanded as a corporate reputation
strategy and is now viewed as an important part of achieving BCLC’s
vision and goals. This informative session will review recent examples of
the public’s new expectations for transparency and engagement and how
BCLC is evolving its approach to reputation management to respond to
this challenge.
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OLG’s Modernization plan has included an extensive plan for engaging
communities and stakeholders across Ontario. A key topic of this public
dialogue has been the social impacts of gambling. This presentation
will outline OLG’s approach to community discussions, to addressing
the issues related to problem gambling that have arisen throughout the
process, and how Responsible Gambling has been integrated into OLG’s
Modernization plan.
Presented by: Susan Dolinski, Vice President, Communications and
Public Affairs, BCLC and Paul Pellizzari, Executive Director – Social
Responsibility, OLG
11:10am - 12:00pm
FOCUS ON THE CUSTOMER - Casino Branding:
It’s Now About Transparency
Room 519B
Strong Brands are about engagement and engagement today
begins with transparency.
Moderator: Jim Kabrajee, Partner, CEO, Marshall Fenn
Communications
Panelists: Paul Chater, Partner, Public Relations, Marshall Fenn
Communications and David Zbar, Partner, SVP Digital, Marshall
Fenn Communications
2:10pm - 3:00pm
Boosting Targeted Acquisition Through an Integrated
Online Strategy
Room 518B
Focusing on the intricacies of the Canadian gaming market,
“Boosting Acquisition Strategies with Geotargeted Online
Marketing” will cover the essential components of current online
marketing tactics, including the benefits of an integrated marketing
approach, SEO best practices, effective content and creatives,
and user-friendly web design.
Essential elements of retail leasing, documentation and administration
will be addressed, together with beneficial links between a
productive retail program and casino marketing.
Presented by: Raymond J. Casey, SCSM, Director of Retail, Falls
Management Group, L.P.
Another session related to Marketing &
Communications is:
Marketing Considerations for Launching New
Games or Brand in the Charitable Gaming Conference
track. Please refer to page 19
The presentation will explore the methods in which Canadian gaming
operators and casinos can boost retention and acquisition strategies
using online marketing with a geographic focus. The session will
also discuss specific online marketing tactics to: increase foot traffic,
boost player loyalty, and boost revenues.
Presented by: Deanna Dobson, Manager of Client Relations –
Marketing & Content Services, Income Access
3:10pm - 4:00pm
Casino Retail Fundamentals
Room 518A
This session delivers a practical approach to the development and
operation of a successful retail program within a gaming environment.
Casino retail’s purpose, evolution and future will be explored,
together with the key benefits of a successful retail program.
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The concept and design of casino retail will be examined, with
a rundown of fundamental considerations regarding the overall
scope, look and layout of the retail area, optimal store sizes and
recommendations for maximizing traffic flow and logistics.
A discussion of how to develop the correct mix of retail store types and
brands within a property will include: an overview of market research,
where to position specific retailers within a property, determining the
correct mix of food and beverage, fashion, jewellery and gift outlets
and opportunities for short term / seasonal and non-traditional retail.
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Consideration will be given to the merits of operating an in-house
retail program vs. leased outlets as well as optimal methods of
attracting targeted retailers to a property.
Show Guide | 31
Canadian Gaming Summit Exhibition
The Canadian Gaming Summit Exhibition provides delegates the opportunity to meet one-on-one with existing and
prospective suppliers. The 2013 Exhibition showcases the latest technologies and services. Walk the show floor to
experience the best and hottest products available to the gaming industry today.
Highlight indicates a 2013 Summit Sponsor
Exhibitor . . . . . . . . . . . . . . . . . Booth
Accro Furniture Industries . . . . . . . . . . . . . . . 314
Ainsworth Game Technology . . . . . . . . . . . . 712
Amaya Gaming Group. . . . . . . . . . . . . . . . 900
ENTR
Aristocrat Technologies, Inc. . . . . . . . 500
Arrow Games / Bazaar and
Novelty / Bingo Vezina. . . . . . . . . . . . . . 212
Aruze Gaming America Inc.. . . . . . . . . . . . . 315
Axis Communications Inc.. . . . . . . . . . . . . . . 102
Bally Technologies, Inc.. . . . . . . . . . . 400
Bet Rite Inc.. . . . . . . . . . . . . . . . . . . . . . . . 200
Bingo Servi-Jeux. . . . . . . . . . . . . . . . . . . . 1000
BIS². . . . . . . . . . . . . . . . . . . . . . . . . . 919
Canadian Gaming Association. . . . . . . . . . . 104
Canadian Gaming Business. . . . . . . . . . . . . 106
Canadian Gaming Service Ltd.. . . . . . . . . . . 213
DELEGATE LU
CashTech Currency Products Inc.. . . . . . . . . . 219
CINET Inc. . . . . . . . . . . . . . . . . . . . . . . . 1014
Clarence J. Venne, LLC. . . . . . . . . . . . . . . . 1000
Cummins-Allison ULC. . . . . . . . . . . . . . . . . 1008
Diamond Game. . . . . . . . . . . . . . . . . . . . . 912
eConnect Inc. . . . . . . . . . . . . . . . . . . . . . 1009
Four Winds Interactive. . . . . . . . . . . . . . . . . 901
FutureLogic, Inc.. . . . . . . . . . . . . . . . . . . . . 812
Gaming Laboratories International. . 915
Gary Platt. . . . . . . . . . . . . . . . . . . . . . . . . 200
Gateway Gaming Systems. . . . . . . . . . . . . 1002
GCA (Global Cash Access). . . . . . . . 1015
Genetec Inc.. . . . . . . . . . . . . . . . . . . . . . 1018
Global Payments Gaming Canada, Inc.. . . . . 918
Non-exhibiting Sponsors
Exhibition Hours
Tuesday, June 18, 2013 – 1:00pm to 5:00pm
Wednesday, June 19, 2013 – 10:00am to 2:00pm
SHOW
RANCE/EXIT
UNCHEONS
2013 CANADIAN GAMING SUMMIT
EXHIBITOR AND SPONSOR LISTINGS
START ON PAGE 37
GPI. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1012
Infodev EDI, Inc.. . . . . . . . . . . . . . . . . . . . 1013
Info-Tech Research Group Inc.. . . . . . . . . . . . 218
Interblock . . . . . . . . . . . . . . . . . . . . . . . . . 200
IGT. . . . . . . . . . . . . . . . . . . . . . . . . . 700
Ipsos Reid. . . . . . . . . . . . . . . . . . . . . . . . 1007
JCM Global. . . . . . . . . . . . . . . . . . . . 213
KGM Gaming. . . . . . . . . . . . . . . . . . . . . . 116
Konami Gaming, Inc. . . . . . . . . . . . . 300
Loto-Québec. . . . . . . . . . . . . . . . . . . 108
MappedIn . . . . . . . . . . . . . . . . . . . . . . . . 200
Medeco of Canada. . . . . . . . . . . . . . . . . . 114
MediaEdge Communications . . . . . . . . . . . . 106
MEI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
NRT Technology Corp. . . . . . . . . . . . . . . . . 813
OLG . . . . . . . . . . . . . . . . . . . . . . . . . 514
Panasonic Canada Inc.. . . . . . . . . . . . . . . 1001
PokerTek, Inc.. . . . . . . . . . . . . . . . . . . . . . . 313
Rogers Business Solutions. . . . . . . . . 100
ScentAir. . . . . . . . . . . . . . . . . . . . . . . . . . 119
SPIELO International. . . . . . . . . . . . . 600
Suzo-Happ Group . . . . . . . . . . . . . . . . . . . 812
TekVisions, Inc.. . . . . . . . . . . . . . . . . . . . . 1006
3rd Rock Gaming® . . . . . . . . . . . . . . . . . 1011
3M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Titan Creative Entertainment Network Inc. . . . . 412
Transact Technologies Inc. . . . . . . . . . . . . . . 200
Verdi Solutions. . . . . . . . . . . . . . . . . . . . . . 512
Video King . . . . . . . . . . . . . . . . . . . . . . . . 907
WMS Gaming. . . . . . . . . . . . . . . . . . 612
Show Guide | 33
Security & Surveillance
New
Horizons
in Responsible Gambling Conference
January 27-29, 2014
Vancouver, B.C.
The 2013 Security & Surveillance education
track consists of topical matters which
are relevant to many aspects of gaming
operations and focus on the identification and
minimization of risks. The intent is to present the
subject matter in such a manner as to highlight
the roles, responsibilities and relationships of
security and surveillance with those of other
departments in order to develop a common
understanding and encourage collaboration.
Gerald Boose,
Executive Director,
Gaming Security
Professionals of
Canada
The Security & Surveillance educational
sessions have been developed and are
sponsored by the Gaming Security Professionals of Canada
(GSPC) and the track is Chaired by the GSPC’s Executive
Director, Gerald Boose. The GSPC is a pan-Canadian
organization, whose membership consists of executives and
senior managers in private and public sector organizations who
have responsibility for supporting and ensuring the security of
gaming operations. Its mandate includes game protection in
general and, more particularly, the protection of casino, video
lottery, conventional lottery ticket and electronic gaming products
and systems.
Join gambling colleagues and industry
professionals for two days of networking
and learning at the 2014 New Horizons in
Responsible Gambling conference in
Vancouver, B.C. You’ll hear first-hand how
you can incorporate socially responsible
and sustainable gambling practices into
your business and get a chance to network
with professionals from around the globe.
Visit HorizonsRG.com to register.
See you there!
@HorizonsRG
3:10p-4:00pm
Recent Methods for Attacking the Game of Baccarat
Room 518A
Almost all the recent attacks on Baccarat in North America originated
in the Far East. A number of these methods will be discussed including
the “cutter” technique, and other video camera related scams. The
discussion will include information regarding the camera-in-shoe found
in Korea, and more closer-to-home problems experienced with “preshuffled” decks and card back designs.
Presented by: Bill Zender, Owner/Consultant, Bill Zender and
Associates
TUESdaY, JUNE 18, 2013
11:10am-12:00pm
FINTRAC Compliance – Are You Prepared for
the New Requirements?
Room 521A&B
The federal government recently published amendments to anti-money
laundering regulations that will impact both land-based and online
casino operations. In addition, FINTRAC’s compliance enforcement
program continues to “up the ante” for casinos. Is your organization
prepared to meet these challenges? Jean-Francois Lefebvre and Derek
Ramm, both former FINTRAC officers, will offer their perspective on the
regulatory changes, FINTRAC’s compliance program, and what it all
means for the gaming industry.
Presented by: Jean-François Lefebvre, LL.B, BBA, D. Fisc, and Derek
Ramm, Director of Anti-Money Laundering Programs, OLG
12:10pm-1:00pm
eGaming Security Assessment
Room 521A&B
This session will provide information on BCLC’s Information Security
Assessment process as it applies to eGaming. Attendees will learn
the security assessment process, the various components of eGaming
systems considered during a review, the activities undertaken during
a review and how the final go/no-go decision for a system is made.
Key regulatory considerations and their impact on the assessment
process will be discussed as will both the internal and external
approval processes.
Born from fun.®
Presented by: Angela Swan, Director, Information Security, BCLC
2:10pm-3:00pm
Risk and Security Practice - Audits and Assessments:
Operational Burden or Business Enabler?
Room 518A
A closer look at how often dreaded audits and assessments are
a crucial link to your continuous improvement and operational
excellence.
Lottery and Gaming operators, by nature of their business, are subject
to continuous scrutiny and a variety of mandated audits and reviews
as they operate in a heavily regulated environment. Audits and
assessments are often viewed as an operational burden and audit
fatigue is often the result, in a world of fast developing technology,
which poses ever increasing demands on the Information Security, IT
Security and Gaming Security functions of any organization.
This presentation takes a closer look at security audits and assessments
and how they impact an organization, either by being a necessary
evil and burden, or as a business enabler and contributing driver of
enterprise value.
It depends on the perspective and organizational attitude. The
saying “You can’t manage what you don’t measure” holds very true
in this context, as we will learn that without the measurements of
assessment or audit, we accept the status quo and can become
complacent. And complacency is a bad ingredient for continuous
improvement efforts and operational excellence, which our
stakeholders are demanding from us.
The presenter is an auditor with years of experience as an auditee,
knowing both sides of the audit and review game, and how to turn
the dreaded audit into enterprise value.
Presented by: Thomas Bierbach, Director of Lottery Security & Audit
Services, BMM Testlabs
Another session related to Security &
Surveillance is:
“Cloud Gaming” Trends, Security Risks and
Auditing in the iGaming track. Please refer to page 27.
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Show Guide | 35
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5/17/13 3:21 PM
Exhibitor & Sponsor Listings
Accro Furniture Industries
Booth: 314
Canadian Manufacturers of comfortable,
durable seating since 1946. Reliable
quality, functional design, player friendly
chairs and stools for slot, table games,
VLT, and poker applications.
Terry Clark, President
305 McKay Ave.
Winnipeg, MB R2G 0N5
T: 204-654-1114
F: 204-654-2792
[email protected]
www.furniturewest.ca
Ainsworth Game
Technology
Booth: 712
Ainsworth Game Technology specializes
in design, manufacturing and sales of slot
machines to the world gaming market.
For information on our highly successful
slot brands visit www.ainsworth.com.au
John Glaser, Manager of Sales – North
America
Atzimba Sandoval, Marketing Services
Administrator
6975 S. Decatur Blvd., Suite 140
Las Vegas, NV 89118
T: 702-778-9000
F: 702-778-9001
[email protected]
www.ainsworth.com.au
Alberta Gaming and
Liquor Commission (AGLC)
The AGLC administers the Gaming and
Liquor Act, Regulation and related policies.
AGLC administers Alberta’s charitable
gaming activities and conduct and
managing provincial gaming activities.
Kent Verlik, Vice President, Lottery and
Gaming Services
Muriel Grimble, Vice President,
Strategy, Transformation and Ethics
50 Corriveau Ave
St. Albert, AB T8N 3T5
T: 780-447-8600 or 800-272-8876
[email protected]
www.aglc.ca
Amaya Gaming Group
Booth: 900
Evan Morris
7600 Pointe Claire
Pointe Claire, QC H9R 1C8
T: 866-744-2122
F: 514-804-5027
[email protected]
www.amayagaming.com
Aristocrat Technologies, Inc.
Booth: 500
Aristocrat
Technologies,
subsidiary
of Aristocrat Leisure Limited, designs,
manufactures markets and sells gaming
machines, progressive systems, and the
Oasis 360™ casino management system.
Dona Cassese and Carrie Ullenbruch
7230 Amigo St.
Las Vegas, NV 89183
T: 702-270-1000
F: 702-270-1207
[email protected]
[email protected]
www.aristocratgaming.com
Arrow Games / Bazaar and
Novelty / Bingo Vezina
Booth: 212
Gary Johnston
6199 Don Murie St.
Niagara Falls, ON L2E 6X8
T: 216-961-3500 ext 455
F: 905-354-5662
[email protected]
www.arrowgames.com
Aruze Gaming America, Inc.
Booth: 315
Aruze Gaming America, Inc. is a rapidly
growing provider of distinctive video and
stepper slots, communal gaming products
and multi-terminal stations. Aruze’s global
business units operate in the Americas,
Japan, Australia, Macau, Africa and
European markets.
Kelcey Allison, EVP Sales & Marketing and
Paul Omohundro, Director of Marketing
745 Grier Dr.
Las Vegas, NV 89119
T: 702-361-3166
F: 702-361-3403
[email protected]
www.aruzegaming.com
Association of Gaming
Equipment Manufacturers
(AGEM)
AGEM is an international trade
association representing manufacturers
and suppliers of electronic gaming
devices, systems, table games, key
components and support products and
services for the gaming industry.
Marcus Prater
P.O. Box 50049
Henderson, NV 89016
T: 702-812-6932
[email protected]
www.agem.org
Atlantic Lottery
We’re in the business of providing
regulated lottery to Atlantic Canadians
and through that, delivering 100% of
our profit to our provincial shareholders.
Since 1976, Atlantic Lottery has returned
more than $6 billion in profit back to our
communities.
922 Main St.
Moncton, NB E1C 8W6
T: 800-561-3942
www.alc.ca
Axis Communications Inc.
Booth: 102
Adriana Zimmerman
90 Burnhamthorpe Rd W
Mississauga, ON L5B 3C3
T: 800-444-2947
F: 905-366-0129
[email protected]
www.axis.com
Bally Technologies, Inc.
Booth: 400
Bally Technologies designs, manufactures,
and
markets
gaming
machines,
casino and slot management systems,
entertaining game content and play
mechanics, and mobile and iGaming
solutions for the worldwide casino
gaming industry.
Robert Parente, VP and Managing
Director Canada
Tom Hardy, Account Executive
6601 S. Bermuda Rd.
Las Vegas, NV 89119
T: 702-584-7700
F: 702-584-7792
[email protected]
[email protected]
www.ballytech.com
BCLC
We operate lottery, casino, bingo
and online gambling on behalf of the
Province and we take care to balance
the fun and fair.
Michael Graydon, Jim Lightbody and
Rhonda Garvey
74 West Seymour St.
Kamloops, BC V2C 1E2
2940 Virtual Way
Vancouver, BC V5M 0A6
T: 250-828-550 or 604-215-0649
F: 250-828-5631 or 604-225-6424
www.bclc.com
Show Guide | 37
Bet Rite Inc.
Booth: 200
Canadian Distributor and Service
Provider: Interblock (Electronic Table
Games); MEI (Currency Validation),
Transact (Printers and Systems), Gary Platt
(Casino Seating), 3M, MappedIn (Digital
Wayfinding), Custom Casino Displays
and Signage.
Richard Cone, President
Billy MacLellan, COO
Mark Dalla Riva, Director of Sales
Meghan Grey, Account Executive
1534 Mathers Bay West
Winnipeg, MB R3N 0T7
T: 905-512-1118 (accounts)
T: 416-788-0780 (sales)
F: 204-489-8260
[email protected] (sales)
[email protected] (service)
www.betrite.ca
Bingo Servi-Jeux
Booth: 1000
Bingo Paper Manufacturer since 1991.
We sell Bingo Equipment and Bingo
Accessories for Bingo Players.
Roberto Carosielli
3615 Boul. Industriel
Montreal-Nord. QC H1H 2Y6
T: 514-321-4545
F: 514-321-7356
[email protected]
www.bingoservijeux.com
BIS²
Booth: 919
BIS²’s multi-award winning gaming
industry solution, gameViz™, enables
casino operators to analyze and
understand player behavior and how to
optimize the gaming floor to gain the
competitive advantage.
Kimberly Armstrong
16955 Via Del Campo, Suite 200
San Diego, CA 92127
T: 858-592-2472
F: 858-408-3660
[email protected]
www.bis2.net
BMM Testlabs
BMM Testlabs is a leading independent
gaming
testing
and
certification
laboratory. All classes of gaming
hardware and software, mathematical
analysis, field service inspections, audits
and forensic investigations.
Jean Corriveau, Business
Development Manager
Wendy Anderson, VP, Group Marketing
815 Pilot Rd, Suite G
Las Vegas, NV 89119
T: 702-407-2420
F: 702-407-2421
[email protected]
www.bmm.com
Boardwalk Gaming &
Entertainment
Charitable Gaming Centres (electronic &
paper play bingo, electronic break open
ticket dispensing machines {TapTix}, Play
on Demand {POD} games)
Michael Orser
175 Main St.
Penetanguishene, ON L9M1L8
T: 705-427-1761
F: 705-549-4279
[email protected]
www.boardwalkgaming.com
Canadian Bank Note,
Lottery Division
Anup Kumar
18 Auriga Dr.
Ottawa, ON K2E 7T9
T: 613-878-4735
www.cbnco.com
Canadian Gaming Association
Booth: 104
The Canadian Gaming Association
was created with the fundamental
goal of creating balance in the public
dialogue about gaming in Canada.
The Association’s mandate is to create
a better understanding of the gaming
industry by bringing facts to the general
public, elected officials, key decision
makers and the media through education
and advocacy.
Bill Rutsey, President & CEO
Paul Burns, Vice President
131 Bloor St. West, Suite 503
Toronto, ON M5S 1P7
T: 416-304-7800
F: 416-304-7805
[email protected]
www.canadiangaming.ca
CANADIAN GAMING BUSINESS
Booth: 106
Canadian Gaming Business Magazine
(CGBM) is the only trade magazine
in Canada that is specifically focused
on the Canadian gaming industry.
Its readers and editorial content are
Canadian. CGBM is owned, operated
and produced in Canada and circulated
quarterly to over 4,000 gaming industry
professionals.
Richard Swayze, Publisher
5255 Yonge St. Suite 1000
Toronto, ON M2N 6P4
T: 866-216-0860 ext 246
F: 416-512-8344
[email protected]
www.canadiangamingbusiness.ca
Canadian Gaming Service Ltd.
Booth: 213
Sale of New RAZAR Video Slots, JCM
Parts and Service. Sales and service of
used gaming machines and parts.
Darren Sherwood
300 Baig Blvd, Unit C6
Moncton, NB E1E 1C8
T: 506-856-9220
[email protected]
www.razar.ca
CashTech Currency
Products Inc.
Booth: 219
CashTech is the national provider of
cash management equipment including
currency
counters/recyclers,
coin
counters/sorters, counterfeit bill detectors
and retail cash management solutions.
Matt Lombardi, National Sales Manager
Robin Steinberg, Director of Business
Development, Retail Solutions
1040 Cardiff Blvd.
Mississauga, ON L5S 1P3
T: 905-696-8102 or 800-268-5457
F: 905-696-0733
[email protected]
www.cashtechcurrency.com
Casino Rama
P.O. Box 178, RR #6
Rama, ON L0K 1T0
www.casinorama.com
Cinet Inc.
Booth: 1014
Information Technology Security Solutions,
protecting your data network, laptops
and mobile devices. Come visit us for a
free copy.
Andrew Catarau
25 Valois Bay
Pointe-Claire, QC H9R 4B4
T: 514- 695-9333 or 855-730-9333
F: 514-698-7592
[email protected]
www.cinetinc.com
Clarence J. Venne, LLC
Booth: 1000
World’s Leading Manufacturer of
SunSational and Dab-O-Ink Bingo
Markers. New “SOFT DAB” and 2013
Holiday Bingo Markers, Dabby Bingo
Pens and customized Bingo Markers!
Jeffrey Fischer
Danette Ziegelhofer
7900 N. Radcliffe St., Building 101A
Bristol, PA 19007
T: 800-523-8987 or 215-547-7110
F: 800-346-7606 or 215-547-0842
[email protected]
www.daboink.com
Community Gaming &
Entertainment Group
Operating as Breakaway Gaming
Centre, Paradise Gaming Centre, Classic
Bingo IV, and Classic Bingo III
We are a service provider for our charities
and the OLG in Charitable Gaming
Centres. We operate in Windsor,
Ontario, Canada. We have 4 locations
and operate 11, with 284 sessions
per year. We employ 250 people and
service over 350 charities.
Tony Rosa
3240 Electricity Dr.
Windsor, ON N8W 5J1
T: 519-948-3222
F: 519-945-7822
[email protected]
www.we-bingo.com
www.breakawaygamingcentre.com
www.paradisegamingcentre.com
Creation Robco Inc.
Table Games Manufacturer of Casino
Layouts (Gaming Cloth)
Donald Robinson, President
53 Brassard
St Joseph du lac, QC J0N 1M0
T: 450-473-3482
F: 450-623-7460
[email protected]
www.creationrobco.com
Cummins-Allison ULC
Booth: 1008
Manufacturer of coin, currency and barcoded ticket processing equipment and
self-service coin redemption kiosks such
as JetScan single-pocket, two-pocket and
multi-pocket currency and bar-code ticket
scanners/sorters, JetSort Coin Sorters,
Money Machines and JetWrap Coin
Wrappers.
Harry Patrinos, Managing Director
Don Brown, Ontario Regional Sales
Kosta Adamis, Quebec Regional Sales
Abraham Vander Slagt, Maritimes
Regional Sales
Oliver Schelb, Prairies Regional Sales
Alan Foster, British Columbia Regional
Sales
3350 Ridgeway Dr., Unit 3
Mississauga, ON L5L 5Z9
T: 800-499-6191
F: 905-814-6182
[email protected]
www.cumminsallison.ca
Delta Bingo Inc.
Bingo Hall & Gaming Centres
Cameron Johnstone, John Johnstone,
Duncan Cameron, John Cameron and
Laura Colville
483 Speers Rd.
Oakville, ON L6K 2G4
T: 905-842-6462
F: 905-842-9232
[email protected]
www.deltabingo.com
ESET® ENDPOINT
SOLUTIONS,
TRUSTED BY
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“ESET develops high-performing
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—Andreas Clementi
AV-Comparatives
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Visit booth #1014 or contact
Cinet for a FREE business trial
(855) 730-9333 | [email protected]
Diamond Game
Booth: 912
Diamond Game, established in 1994,
designs, manufactures, and services
games and game systems for various
North American gaming markets.
Jim Breslo, President & CEO
Bill Breslo, VP, Sales & Marketing
Peter Howard, Director of Government
& Customer Relations
Sara Navidazar, Product Manager
9340 Penfield Ave.
Chatsworth, CA 91311
T: 818-727-1690
F: 818-727-1692
[email protected]
www.diamondgame.com
© 1999-2013 ESET. All rights
reserved. Trademarks used
herein are trademarks or
registered trademarks
of ESET. All other names
and brands are registered
trademarks of their
respective companies.
Show Guide | 39
eConnect Inc.
Booth: 1009
eConnect is a software company in
the security industry which provides
financial transactional analysis with
visual verification. Game Protection, Loss
Prevention & Fraud Detection.
Richard Smith
Henry Valentino
7710 W Sahara Ave., Suite 126
Las Vegas, NV 89117
T: 702-523-8786
[email protected]
www.econnectglobal.com
Four Winds Interactive
Booth: 901
The Four Winds Interactive (FWi)
software platform provides a flexible and
powerful solution for creating, managing
and deploying all of your digital
communications.
Steve Houghland and Ross Bernstein
3012 Huron St.
Denver, CO 80202
T: 877-204-6679
F: 720-221-0720
[email protected]
www.fourwindsinteractive.com
Futurelogic
Booth: 812
FutureLogic is a developer of printing
and couponing solutions to EGMs and
operators in casino gaming, video lottery,
AWP, LPM, SWP and kiosk applications
worldwide.
Nick Micalizzi, VP of Sales and
Marketing, North America
425 East Colorado St. Suite 100
Glendale, CA 91205
T: 818-244-4700
F: 818-244-4764
[email protected]
www.futurelogic-inc.com
Gaming Laboratories
International (GLI)
Booth: 915
For nearly 25 years, GLI has been the
world leader in providing independent
testing, certification and consultancy
services to the gaming, wagering and
lottery industry.
Salim L. Adatia, CEO; Matt Stafford,
Business Development Representative;
Greg Doucette, Director, Global
Professional Services;
Bill Higgins, Development Manager,
Global Professional Services
6400 Roberts St., Suite 210
Burnaby, BC V5G 4C9
T: 778-331-0794
F: 778-331-0799
[email protected]
www.gaminglabs.com
Gateway Gaming Systems
Booth: 1002
Provider of electronic gaming products
and services for charitable, commercial
and casino markets.
John Adams
36445 Biltmore Pl., Suite E
Willoughby, OH 44094
T: 440-283-0388
F: 440-306-2627
[email protected]
www.electronicbingo.com
GCA
Booth: 1015
From cash access to ticket redemption
kiosks to Central Credit, our mission is
to provide our international customers
superior
products
with
reliable,
responsive service and support. Bringing
our expertise in casino global solutions,
we will partner with you and succeed
together by bringing agility and scale to
your business.
Darren Simmons, Steve Hancock and
Jason King
7250 S. Tenaya Way, Suite 100
Las Vegas, NV 89113
T: 800-833-7110
[email protected]
www.gcainc.com
Genetec
Booth: 1018
Video Surveillance, Access Control, and
License Plate Recognition.
Erica Deri
2280 Boul. Alfred-Nobel, Suite 400
Saint-Laurent, QC H4S 2A4
T: 1 514-332-4000
F: 1 514-332-1692
[email protected]
[email protected]
www.genetec.com
Global Payments Gaming
Canada, Inc.
Booth: 918
Global Payments offers fully-electronic,
EMV-compliant
quasi-cash
advance
services to casino clients across Canada.
Stop by to see how our technology will
become your advantage.
Bruce Nanton
Keith Boucher
3381 Steeles Ave. East, Suite 200
Toronto, ON M2H 3S7
T: 866-883-7996
[email protected]
www.globalpaymentsinc.com
Great Blue Heron Charity
Casino
21777 Island Rd
Port Perry, ON L9L 1B6
www.gbhcasino.com
GPI
Booth: 1012
GPI is a leading global supplier of casinoquality table game products including
Paulson, B&G, and Bud Jones currency,
gaming furniture and accessories, and
RFID Solutions.
Maricela Maciel, Marketing Manager
1700 Industrial Rd.
Las Vegas, NV 89102
T: 702-598-2400
[email protected]
www.gpigaming.com
Great Canadian Gaming
Corporation
Great Canadian Gaming Corporation
operates gaming, entertainment and
hospitality facilities in British Columbia,
Ontario, Nova Scotia and Washington
State. The Company’s 17 gaming
properties consist of ten casinos,
including one with a Four Diamond hotel
resort, four horse racetrack casinos, and
three community gaming centres.
Howard Blank - Vice President,
Communications, Entertainment and
Responsible Gambling
350-13775 Commerce Pkwy
Richmond, BC V6V 2V4
T: 604-303-1000
F: 604-279-8605
www.greatcanadiancasinos.com
Grey Eagle Casino
One of Calgary’s best entertainment
destinations with over 700 slot machines,
60 tables and more. Coming soon the
Grey Eagle Casino will feature a 178
room, 4.5 star hotel, 2300 seat concert
hall and more.
Martin Brickstock, General Manager
Lee Athias, Casino Manager
3777 Grey Eagle Dr.
Calgary, AB T3E 3X8
T: 403-385-3777
F: 403-385-3799
[email protected]
www.greyeaglecasino.ca
IGT
Booth: 700
IGT provides an exhilarating line-up of
games and total systems solutions for
unforgettable player experiences and
innovations that bring customers thrilling
content around the globe.
David Flinn, Executive Director and
General Manager
1077 St. George Blvd. Suite 300
Moncton, NB E1E 4C9
T: 506-858-8049
F: 506-858-5865
[email protected]
www.igt.com
Infodev EDI Inc.
Booth: 1013
Infodev‘s accurate People Counting
systems have been a valuable tool for
marketing & management for years. Now
they also regulate HVAC and reduce
energy consumption.
M. Serge Alain
1995 Frank-Carrel, Suite 202
Quebec, QC G1N 4H9
T: 418-681-3539 ext. 103
F: 418-681-1209
[email protected]
www.infodev.ca
Kealey & Associates Inc.
K&A is a consulting agency with a strong
focus on strategy and advocacy for our
clients. We work with clients across
Canada to provide strategic advice and
to develop and implement action plans to
best achieve their objectives.
Daniela Cavatassi and Marc Kealey
5025 Orbitor Dr., Building 1, Suite 401
Mississauga, ON L4W 4Y5
T: 905-625-3002
[email protected]
www.kealeyandassociates.com
Info-Tech Research Group
Booth: 218
Info-Tech Research Group helps you
and your team successfully deal with the
challenges IT professionals face on a
daily basis - from routine tasks to major
initiatives
Time Lawless and Rayna O’Neil
602 Queens Ave.
London, ON N6B 1Y8
T: 888-670-8889 or 519-432-3550
F: 519-432-2506
[email protected]
www.infotech.com
KGM Gaming
Booth: 116
KGM Gaming has built its reputation
around the manufacturing of quality
gaming products and exemplary service.
KGM Gaming offers the finest quality
products and the service to support
casino operations.
Josh Faish, Jason Cohen, Jack McNamara
4250 Wissahickon Ave.
Philadelphia, PA 19129
T: 215-430-0388
F: 866-621-7117
[email protected]
www.kgmgaming.com
Ipsos Reid
Booth: 1007
Market research specializing in Gaming
& Lottery research, including but not
limited to, market segmentation, concept
testing and forecasting, on-going
tracking, customer satisfaction studies,
brand studies.
Paul Lauzon
635-8th Ave. SW, Suite 600
Calgary, AB T2P 3M3
T: 403-294-7386
F: 403-294-1535
[email protected]
www.ipsos.ca
Konami Gaming, Inc.
Booth: 300
Konami Gaming, Inc. is a complete gaming
manufacturer that develops, designs,
manufacturers, distributes, sells and services
slot machines and an innovative casino
management system, SYNKROS.
Matt Reback and Annabelle Lee
585 Trade Center Dr.
Las Vegas, NV 89119
T: 702-616-1400
F: 702-367-0007
[email protected]
www.konamigaming.com
JCM Global
Booth: 213
925 Pilot Rd.
Las Vegas, NV 89119
www.jcmglobal.com
KPMG LLP
KPMG offers audit, tax and advisory services
to gaming companies across Canada by
addressing business and industry issues from
their perspective. Services include regulatory
compliance, business transformation and
business optimization.
Silvia Montefiore, Jocelyn Leclerc and
Lesley Luk
Yonge Corporate Centre
4100 Yonge Street, Suite 200
Toronto, Ontario M2P 2H3
T: 416-228-7215
F:416-228-7123
[email protected]
www.kpmg.ca
Show Guide | 41
Loto-Quebec
500 Rue Sherbrooke West, Suite 2100
Montreal, QC H3A 3G6
Manitoba Liqour &
Lotteries
1555 Buffalo Place
P.O. Box 1023
Winnipeg, MB R3C 2X1
www.mlc.mb.ca
Medeco of Canada
Booth: 114
For high security protection, don’t rely on an
ordinary lock. Ask for Medeco, the world’s
premium high security mechanical lock.
Serge Blouin, Kris Houle, Trish Holland,
Dag Nyhof
160 Four Valley Dr.
Vaughan, ON L4K 4T9
T: 905-532-4970
F: 905-532-4971
[email protected]
www.medeco.com
MEDIAEDGE COMMUNICATIONS
Booth: 106
A leading Canadian communications
company, specializing in publications
for diverse industries such as: Gaming,
Foodservice, Real Estate and Corporate
Meetings. Areas of expertise include
events, website development, corporate
videos and contract publishing.
Chuck Nervick, Senior Vice President
5255 Yonge St., Suite 1000
Toronto, ON M2N 6P4
T: 866-216-0860 ext 227
F: 416-512-8344
[email protected]
www.mediaedge.ca
MEI
Booth: 200
MEI, the global leader in unattended
payment systems is relied upon for more
than two billion transactions per week
throughout the world.
Brian Wedderspoon and Mark Staudt
3222 Phoenixville Pike, Suite 200
Malvern, PA 19355
T: 610-430-2727
www.meigroup.com
Miller Thompson LLP
Miller Thomson is one of Canada’s
most respected national business law
firms. We pride ourselves on providing
practical, creative and cost-effective
advice in combination with superlative
client service. With offices across the
country, we offer an effective one-stop
solution for any business, charity, lottery
corporation or regulator participating in
the Canadian gaming industry.
Danielle Bush, National Chair of the
Gaming, Lotteries and Casinos Practice
Group
Scotia Plaza
40 King Street West, Suite 5800
Toronto, ON M5H 3S1
T: 416-595-8500 or 1-888-762-5559
F: 416-595-8695
[email protected]
www.millerthomson.com
NRT Technology Corp.
Booth: 813
NRT
Technology
Corp.
provides
innovative cash handling & financial
services, products & solutions to the casino
industry world-wide. Our innovative
line of QuickJack™ redemption ATM’s
handles all types of customer self service
redemption transactions. NRT also
provides turnkey applications for ATM
transaction processing, cash access,
Jackpot redemption, ticket redemption as
well as other business related applications.
Our products are used around the globe
by Casinos, Lotteries & Retailers.
Greta Hernandez, Marketing Coordinator
10 Compass Crt.
Toronto, ON M1S 5R3
T: 416-646-5232 ext. 4286
F: 416-646-5242
[email protected]
www.nrttech.com
OLG
Booth: 514
OLG will showcase their latest RG
initiatives including their effective IT PAYS
TO KNOW interactive kiosk platform.
Sheona Hurd
4120 Yonge St., Suite 500
Toronto, ON M2P 2B8
T: 416-224-7080 ext. 6377
[email protected]
www.olg.ca
OPTIMAL PAYMENTS
Trusted online payments solutions for
regulated online gaming since 1996
including: compliant account funding
and disbursements; player KYC; location
verification; and fraud management.
Sandy Battista
2 Place Alexis-Nihon
3500 de Maisonneuve Blvd. W., Suite 700
Montreal, QC H3Z 3C1
[email protected]
www.optimalpayments.com
Panasonic Canada Inc.
Booth: 1001
Visit Panasonic at Booth: 1001 to see how
security and surveillance systems, projectors,
professional displays and HD video
production can improve your business.
Terry Horbatiuk, National Sales
Manager, Professional Imaging Group
Mike Reynolds, Marketing Manager,
Security
Brian Lang, Marketing Manager,
Professional Display
5770 Ambler Drive
Mississauga, ON L4W2T3
T: 905-624-5010
www.panasonic.ca
PokerTek, Inc.
Booth: 313
Develop and distribute electronic table
games solutions for the gaming industry,
including products such as PokerPro and
BlackjackPro.
Mark Roberson, CEO
James Crawford, President
1150 Crews Rd, Suite A
Matthews, NC 28105
T: 888-484-5178
[email protected]
www.pokertek.com
Quixant USA Inc.
Quixant is the world’s premier company
focused exclusively on the design and
manufacture of the most advanced PC
based computer systems for the gaming
industry.
Amit Sharma, VP of Sales
1525 E. Sunset Rd., Suite 6
Las Vegas, NV 89119-4906
T: 702-522-7849
F: 702-522-7158
[email protected]
[email protected]
www.quixant.com
Rogers Business Solutions
Booth: 100
Rogers Business Solutions delivers
Internet, data and voice services over
one of Canada’s largest fibre networks
with the speed, capacity and reliability
to manage today’s growing business
demands
Karen Franklin, Director, Marketing,
Rogers Business Solutions
8200 Dixie Rd.
Brampton, ON L6T 0C1
T: 647-747-0985
[email protected]
www.rogersbusinesssolutions.com
SAS Institute (Canada) Inc.
SAS helps organizations anticipate
business opportunities, empower action
and drive impact. We do this through
advanced analytics that turn data about
customers, performance, financials and
more into meaningful information.
Andrew Bowden, Field Marketing
Manager of Hospitality, Retail and
Telecommunications
Emmanuel Pacheco, Sales Lead of
Hospitality and Entertainment
280 King Street East, Suite 500
Toronto, ON M5A 1K7
T: 416-363-4424
F: 416-363-5399
[email protected]
[email protected]
www.sas.com/canada
Saskatchewan Gaming
Corporation
Operates Casinos Regina and Moose
Jaw, with 1,057 slot machines, 26
table games and 14 poker tables. 969
employees work to welcome over 3.6M
guests annually. Amenities include a 716
seat Show Lounge; and, dining options
that range from a relaxed atmosphere at
the Last Spike Restaurant, to a quick bite
on the go at the CR Express, drinks at the
CPR Lounge or coffee in the Whistle Stop.
Susan Flett, Vice President, Marketing
and Corporate Relations
1801 Hamilton St., Suite 1210
Regina, SK S4P 4B4
T: 306-787-1356
F: 306-787-1444
[email protected]
www.casinoregina.com
www.casinomoosejaw.com
ScentAir
Booth: 119
ScentAir is the world’s leading scent
marketing company, creating over five
billion enduring scent impressions for
our customers each year. Businesses of
all types and sizes rely on ScentAir to
provide state of the art scent delivery
solutions for their business environments.
We are the largest and most experienced
scent marketing firm in the world with
customers in 109 countries and more than
60,000 scent placements in service.
14301-G South Lakes Dr.
Charlotte, NC 28273
T: 704-504-2320
F: 704-504-2373
[email protected]
www.scentair.com
Scientific Games
International
A leading innovator in the global
lottery and regulated gaming industries,
advancing the games and technology
that drive revenues for more than 300
customers worldwide.
Raymond Goudreault, Sr. Vice
President, Canadian Operations
Jordan Gnat, Managing Director Canada
Garry King, Vice President, Sales &
Marketing Canada
300 boul. de l’ Assomption
Montreal, QC H1N 3V5
T: 514-254-3000
45 St. Clair Avenue, West, Suite 902
Toronto, ON M4V 1K9
T: 416-815-4993
F: 514-254-1411
[email protected]
[email protected]
[email protected]
SPIELO International
Booth: 600
Liette Hebert
328 Urquhart Ave
Moncton, NB E1H 2R6
T: 800-561-1263
F: 506-852-7784
[email protected]
www.spielo.com
SplashDot
SplashDot is a leader in online loyalty,
promotions, games, and more. We
provide engaging player experiences,
backed by industry leading security, and
proven software- nCentive
Patrick Watson, Jonathan Csakany and
Cameron Jardine
609 West Hastings St., 10th Floor
Vancouver, BC V6B 4W4
T: 604-889-0597
F: 866-335-249
[email protected]
[email protected]
[email protected]
www.SplashDot.com
Suzo-Happ Group
Booth: 812
Suzo-Happ is the leading solutions
provider for a wide range of fieldproven components including printers,
bill validators, monitors, and interactive
digital communications systems.
Anand Naraine
Fred Brendel
2015 Helm Dr.
Las Vegas, NV 89119
T: 888-289-4277
T: 847-593-6161
F: 800-593-4277
[email protected]
[email protected]
www.suzohapp.com
TCSJohnHuxley
For over three decades, TCSJohnHuxley
have been proud to be the supplier
of industry leading live and electronic
gaming, utility and system products.
Brad Broderick, Chief Operating Officer
– North America
JP Symeonidis, Business Development
Manager – Canada
6171 McLeod Dr.
Las Vegas, NV 89120
T: 702-798-0500
F: 702-798-0545
[email protected]
www.tcsjohnhuxley.com
Show Guide | 43
Titan Creative Entertainment
Network Inc.
Booth: 412
Reg Titian
1-223 Bay St S
Hamilton, ON L8P 3J2
T: 905-572-6759
F: 905-973-6282
[email protected]
www.titancreativeentertainment.com
TekVisions, Inc.
Booth: 1006
TekVisions manufactures Fixed and
Portable Tablets for Bingo, Replacement
Touch Screen Terminals for Point of Sale,
Cashier Stations, and Player Rating.
Thomas A. Cramer, VP Sales
40970 Anza Road
Temecula, CA 92592
951-506-9709
951-506-4035
[email protected]
www.tekvisions.com
Verdi Solutions
Booth: 512
lotus® PRO High Capacity Unit: Aqueous
ozone is nature’s most effective cleaner,
stain remover, deodorizer & germ killer.
It’s 50% more powerful than chlorine
bleach.
Joe Bitonti and Ron Dzombak
521 Michael Dr.
Tecumseh, ON N8N 4M9
T: 519-567-4141 (Joe) or
519-996-5993 (Ron)
[email protected]
www.solutionsverdi.com
www.tersano.com
3rd rock Gaming®
Booth: 1011
3rd Rock Gaming is a global developer
and manufacturer of gaming tablets,
linked gaming solutions, casino games,
player rewards systems and ERP enterprise
management systems.
Rick G. White, CEO
75190 Gerald Ford Dr
Palm Desert CA 92211
T: 760-773-0197
F: 760-346-9064
[email protected]
www.3rdrockgaming.com
STAMPEDE.
MORE
PLACES.
MORE ON
THE NEXT
PAGE.
See us at booth #500
to discover top-performing games in
multiple configurations, across several
devices, and in top-performing categories.
Engaging, entertaining and innovating since 1953.
www.aristocrat-us.com
© 2013 Aristocrat Technologies Australia Pty Limited.
Video King
Booth: 907
Among world’s largest providers of
electronic gaming systems, game designs
and bingo hall equipment. Products
include digital signage, tablets, handsets,
consoles, point-of-sale systems.
Peggy Hansen, Tim Stuart, Dan Free,
Rusty Morin, Richard Seesahai
2717 N. 118th Cir. Suite 210
Omaha, NE 68164
T: 402-951-2970
F: 402-951-2990
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
www.videokingnetwork.com
www.facebook.com/VideoKingNetwork
WMS Gaming
Booth: 612
WMS creates top-earning video and
mechanical reel-spinning slot machines
and solutions that combine casino,
online, social, and mobile experiences
into a comprehensive gaming ecosystem.
Deborah Heater, Dean Hendrickson,
Jim Heater and Carly Brown
800 S. Northpoint Blvd.
Waukegan, IL 60085
847-785-3000
847-785-3058
[email protected]
www.wms.com
Speaker Biographies
Salim Adatia is the CEO of GLI Canada. Prior
to GLI’s acquisition of Technical Systems Testing
(TST), Mr. Adatia was company’s CEO, and today
he remains a driving force in GLI’s global initiatives
related to iGaming. He also directs GLI’s newly
formed Global Professional Services Division,
whose experts lead the world in WLA SCS
Certification and other services. Mr. Adatia is one
of the world’s leading experts in iGaming and works with government
regulators, operators and suppliers to ensure gambling products
meet with comprehensive technical regulatory requirements,
suppliers’ technical specifications, and global best-practice industry
standards. Mr. Adatia has spoken at a variety of industry conferences
in Canada, the U.S., Asia, Europe and Australia and has been
interviewed by and written for numerous publications serving these
regions. He was also chosen as one of the gaming industry’s “Top
25 People to Watch” by Global Gaming Business magazine in
January 2012. Mr. Adatia has professional experience with expert
witness research and support and has received additional training in
fundamentals of personnel law.
Jason Allan has been with Ontario Lottery and
Gaming Corporation since 1999. During his tenure
he has held several marketing related positions
within OLG ranging from Gaming site Marketing
Manager, responsible for development and
execution of local marketing strategies, to Regional
Manager where he was responsible for provincial
strategies of driving new business to gaming sites. In
his current role of Director of CRM, Jason has oversight of Gaming
Loyalty, Customer Experience and Member Analytics.
François-Patrick
Allard
consecutively
occupied the positions of consultant, analyst,
specialist and department head of the Research
and Analysis team at Loto-Québec subsidiary
Société des casinos du Québec from 1998 to
2003. He went on to become Director of Business
Intelligence from 2004 to 2005, while
simultaneously taking on the responsibilities, in
2005, of interim Relationship Marketing Director. In January 2006,
he became Director of Development before being named Managing
Director in October 2008 of another Loto-Québec subsidiary,
Société des bingos du Québec. Before his arrival at Loto-Québec,
François-Patrick was a survey methodologist (statistician) for three
years at Statistics Canada in Ottawa. François-Patrick has a degree
from Université de Montréal in Mathematics, specializing in statistics
and actuarial studies.
Marie-Claude Bernard has almost 15 years
of industry experience. She has been Consulting
Services Group Director at EM L’agence since
2009. Before joining the agency, she was Account
Director at Nestlé and News Marketing Canada
where, in her role as consultant, she orchestrated
the launch of several successful products, including
Swiffer, Rickard’s Red and Fructis. More recently,
she helped La Capital general insurance reposition itself, and
supervised several major initiatives for Rogers, Speedy Glass and
Danone. Marie-Claude has a Master’s Degree in Business
Administration (MBA).
Fred Bertucca – OPP Chief Superintendent –
has been appointed to head up the AGCO’s
Investigation and Enforcement Bureau. With a 26
year policing career with the Ontario Provincial
Police and the Metropolitan Toronto Police Service,
Chief Superintendent Bertucca has responsibility
for managing the enforcement of the province’s
liquor and gaming laws. He has held police
service postings in various Ontario communities (Midland, Barrie,
Thunder Bay, London and Orillia), served as Commander of the
Queen’s Park Detachment, Protective Services, and completed a
United Nations Peacekeeping tour in Kosovo.
Thomas Bierbach, CISM, CISA, ISO/
IEC27001 Lead Auditor has over 25 years of
international experience and has made Risk
Management and Lottery Security his career.
Thomas is BMM’s Lottery Security expert. In senior
roles in the industry, such as the Director of Security
& Compliance at Atlantic Lottery, he has supported
organizations in creating the competitive edge of
a world class organization while maintaining highest standards of
Security and Integrity. Thomas has also represented Canada as CoChair on the World Lottery Association Security & Risk Management
Committee (WLA SRMC) with the mandate to develop and
propagate global standards of integrity, security and player
protection in the lottery and gaming industry. Thomas has led Atlantic
Lottery through ISO/IEC27001 implementation and certification as
well as WLA Security Control Standard certification. Thomas is a
senior advisor in the field of risk management and security &
compliance in the Lottery & Gaming Industry, working with
organizations in the identification and implementation of security &
compliance programs and solutions in support of player protection
and operational excellence. At BMM, Thomas is responsible for the
development and delivery of services for Lottery & Gaming Risk,
Security and Compliance Management, including Lottery Security
Assessments and the Design and Implementation of Security
Frameworks and Controls as well as Fraud Detection & Prevention
and Compliance Programs.
Arryn Blumberg is a Director at PwC based
in Toronto. Arryn is an experienced gaming
practitioner and technology consultant who has
worked in some of PwC’s most challenging
environments to maximize client benefits, and
managed complex, larger scale change programs.
He joined PwC Canada in early 2011, previously
he was with PwC UK, London, for 7 years and
prior to that he was in industry in the UK for 6 years where he
was responsible for large scale IP networks, technology consulting
and IT security. He has expertise in programme management
and transformation, strategy delivery, driving complex change,
operational management, IT due diligence, telecoms, gaming
regulation, iGaming, game testing and internet networks, general
IT systems including ERP (SAP) and aligning IT with the business.
Arryn is a lead member of PwC’s gaming and technology practices,
working both national and internationally on gaming and technology
related engagements.
Show Guide | 45
Speaker Biographies
Amanda Brewer brings 17 years of
communications and public relations experience to
her clients. During her career, she has provided
counsel to both private and public sector clients in
regulated industries such as gaming, broadcasting,
mining and metals, and financial services, with an
emphasis on corporate reputation, public relations
and issues management. Amanda has worked
with executives to create visibility with the media, shareholders, and
key influencers; overseen a variety of public relations initiatives; and
implemented communications programs designed to deliver on
business priorities. Prior to launching TRM Consulting Ltd as its CEO
and partner alongside Troy Ross (president and partner), Amanda
was a senior account director at Edelman where she managed a
number of high-profile media relations and issues management
campaigns for blue-chip companies such as Amex, J&J, and Unilever.
Amanda began working in the gaming industry during her tenure as
an account director at Hill + Knowlton Strategies, where she
managed a variety of gaming clients including the Ontario Racing
Commission, the Alcohol and Gaming Commission of Ontario, the
Interactive Gaming Council, and the Nova Scotia Gaming
Corporation. She also served as manager, internal communications
with the Canadian Broadcasting Corporation (CBC), where she
provided leadership on a number of national initiatives aimed at
promoting the brand, reputation, programming, and public
accountability of CBC to both unionized staff and management.
Amanda has additional experience working with AGF Funds Inc.,
and spent five years with mining and metals giant Noranda Inc.,
(now Xstrata) where she managed numerous initiatives ranging from
environmental communications, to corporate social responsibility, to
investor relations. She has also spent time working with a division of
Health Canada in Ottawa. Amanda is fluently bilingual (French) and
holds an MA in Journalism from the University of Western Ontario
and a BA in English from Wilfrid Laurier University. She has also
successfully completed the Canadian Securities Course. Amanda is
an accredited member (ABC) with the International Association of
Business Communicators (IABC) and is a past-president of the
chapter in Toronto.
Paul Burns is Vice President of Public Affairs for
the Canadian Gaming Association (CGA).
Recognizing the importance of a unified voice for
the gaming industry in Canada, Mr. Burns was
instrumental in establishing the CGA in 2005.
Under his leadership as VP of Public Affairs, the
association has grown to include the gaming’s
leading operators, manufacturers, and suppliers
nation-wide. He has been responsible for the development of industrywide programs and approaches, the release of the country’s most
comprehensive study on the economic impact of gaming in Canada,
and the expansion of the industry’s national annual gathering, the
Canadian Gaming Summit. Mr. Burns’ focus is on critical areas such
as responsible gaming, addressing legislative and regulatory issues,
and providing leadership on emerging issues. His background is
as a seasoned public affairs practitioner with more than 18 years’
experience in the private and public sectors. Prior to his work with the
CGA, Mr. Burns served as Corporate Compliance Officer for RPC
Gaming, a Canadian-based gaming company operating a chain
of gaming establishments in Las Vegas, Nevada. He also served
as Vice President of Corporate Affairs for RPC Anchor Gaming,
which worked with the Government of Ontario to develop charity
casinos in the province. Mr. Burns specializes in policy development
and implementation, and has held key policy roles at all levels of
government. As policy advisor to the Ontario Minister of Consumer
and Commercial Relations, he directed government initiatives in the
gaming sector. This included the expansion of gaming in Ontario,
in such areas as the introduction of slots at racetracks and the
development of charitable gaming in the province. Following his time
with the Province of Ontario, Mr. Burns served as Senior Advisor
to the Mayor of Toronto, focusing on economic development and
public transit issues. As a consultant with one of Canada’s leading
public affairs firms, he counseled clients on a range of public policy
and procurement issues. Mr. Burns is routinely asked to speak about
the gaming industry at conferences and events both nationally and
abroad.
Danielle Bush recently joined the partnership at
Miller Thomson LLP. Before joining Miller Thomson,
she was a partner at the boutique firm of Chitiz
Pathak LLP and a partner at McCarthy Tetrault LLP.
She practises in the areas of regulatory, technology
and commercial law with a particular emphasis on
the gaming industry. Ms. Bush has a significant
amount of experience advising both domestic and
foreign gaming companies and regulators. While her area of
particular expertise is online gaming, she also acts on a regular
basis for a wide variety of companies and government organizations
involved directly or indirectly in the land-based gaming industry. Ms.
Bush has provided legal services (including negotiating and drafting
software licence agreements, and providing legal opinions) to
companies involved in all aspects of the industry including gaming
software companies, payment processing companies, government
regulators, underwriters, NOMADs (with respect to AIM listings in
the United Kingdom), and advertisers carrying advertisements for
internet gaming websites. She has been involved in the incorporation
of various companies in gaming jurisdictions such as Malta,
Gibraltar and Alderney. She has also advised clients on issues
ranging from online skill gaming, fantasy sports leagues, and sports
handicapping operations through to Canadian extradition laws.
Ms. Bush regularly attends and speaks at major national and
international gaming conferences and shows including the annual
Canadian Gaming Summit, the International Gaming Exhibition in
London, England, G2E, GIGSE, and the annual meetings of the
Gaming and Cyberspace Law Sections of the American Bar
Association. Ms. Bush is a member of the Canadian Gaming
Association, the International Association of Gaming Regulators, the
American Bar Association’s Section of Business Law (Gaming Law
Committee), as well as several other professional associations
including the American Bar Association’s Intellectual Property Law
Section and Regulatory Section, the International Trade-mark
Association, and the Canadian Bar Association.
Craig Carothers is the Principal of Demand
Intelligence for SAS Canada with a cross-industry
focus. He has over 25 years of diversified
experience integrating systems and analytical
applications to optimize performance by translating
data related to product usage, customers,
operations, and costs into actionable insights.
Raymond J. Casey SCSM has over 30 years
of shopping centre management experience. Ray’s
background includes direct responsibility for over
50 retail projects - from landmark, super-regional
malls to entertainment centres, hospitality and
gaming developments. He has held senior
management and on-site responsibilities in shopping
centre operations, leasing and development in
Canada, United States and the Middle East. Ray currently holds the
position of Director of Retail at Niagara Fallsview Casino Resort, a $1
billion casino resort facility located in Niagara Falls, Canada. A
graduate of Ryerson University’s Business Administration program in
Toronto, Canada, Ray received his Certified Shopping Center
Manager, (CSM) accreditation from the International Council of
Shopping Centers in 1988. Ray served as a member of the ICSC
Certified Shopping Centre Manager Committee from 1998 to 2004
and frequently lectures on shopping centre management internationally.
Show Guide | 47
Speaker Biographies
Lynn Cassidy has been the Executive Director
of the Ontario Charitable Gaming Association
(OCGA) since 1997. Prior to joining the OCGA,
Lynn held senior management positions with the
Ontario provincial government at the Ministry of
Community and Social Services, she was the
Executive Director for two social service
organizations, providing treatment services to
adolescents and families, and was part-time faculty at George
Brown College. She has an honours degree in Sociology and a
Masters of Business Administration. Lynn brings a unique combination
of experiences with charities/non-profits, volunteer boards and
governments and is a frequent speaker and trainer.
Terry Debono is a partner in the Debono Group,
a company that provides strategic consulting,
research and analysis, interim management and
mergers & acquisitions services to a wide range of
international clients in the Broadcast, Technology,
Media, Entertainment and Gaming Sectors. Terry
has been directly involved in the Gaming industry
since 1999, working worldwide with technology
providers, software system creators, game developers, satellite, cable
and mobile operators who are involved in delivering chance-based
and skill-based games to Lotteries, Casinos, Charities and Retailers via
land based, online and mobile delivery platforms. Terry lives on an
airplane, but calls Canada his home.
Paul Chater has more than 25 years experience
in all aspects of the public relations industry in North
America and Europe. He currently provides a wide
range of counsel to gaming and casino clients,
including issues & crisis management, media
relations, promotional development, community
relations, event planning and entertainment publicity.
Paul is a partner in Marshall Fenn Communications,
Canada’s most experienced casino marketing agency.
Jeffrey L. Derevensky, PhD, is Professor and
Director of Clinical Training in School/Applied
Child Psychology, Department of Educational and
Counselling Psychology; and Professor, Department
of Psychiatry at McGill University. He has published
widely in the fields of child development,
developmental psychopathology, gambling studies
and education and is on the editorial board of
numerous journals. Since 1992 he has been investigating youth
gambling behaviors and has developed a comprehensive research
program investigating many facets of youth gambling, is actively
involved in treating youth with severe gambling problems, helps
coordinate multiple prevention initiatives, and is the Co-Director of the
McGill University Youth Gambling Research and Treatment Clinic and
the International Centre for Youth Gambling Problems and High-Risk
Behaviors. Dr. Derevensky is considered an international expert in the
field of youth gambling and has testified before legislative committees
in North America, Europe, Asia and Australasia.
Patricia Cook is Vice-President of Corporate
Affairs with the Saskatchewan Indian Gaming
Authority (SIGA), and has created an evolving
culture which displays growth and development
for the First Nations men and women employed by
her organization. Patricia joined SIGA in July of
2005 with a focus on corporate social
responsibility and corporate governance. She
oversees SIGA’s communications, public relations, community
relations, stakeholder relations, responsible gaming and policy
administration. A visionary and natural leader, Pat is currently serving
as a Director with the Saskatchewan Research Council, is a past
Director with Tourism Saskatchewan, and past Deputy Speaker (two
terms) for the Federation of Saskatchewan Indian Nations Legislative
Assembly. Prior to her time at SIGA, Pat spent 20 years working with
the Prince Albert Grand Council (with four years as the Director of
Operations). Pat is a graduate of the Directors College, Chartered
Director Program and the University of Regina. She has also earned
her Certificate of Aboriginal Leadership, Governance and
Management Excellence from the Banff School of Management. In
early 2009, Ms. Cook was recognized as one of Saskatchewan’s
Top 10 Woman of Influence by Sask. Business Magazine and
nominated as a Women of Distinction in 2010. As one of
Saskatchewan’s most visible First Nations leaders, Patricia is
committed to taking strides for the many First Nations people she
represents in both corporate and volunteer roles. Pat and her
husband have two children and three grandchildren. She is
committed to healthy living and enjoys running to stay fit.
Deanna Dobson is the point-person for Income
Access’ full-service digital marketing agency as the
company’s Manager of Client Relations –
Marketing & Content Services. Deanna works
closely with clients to develop strategies that
leverage digital marketing to reach online and
offline acquisition objectives. Working closely with
Nicky Senyard, Income Access’ visionary founder
and CEO, Deanna’s role includes managing the company’s
corporate content and PR strategy. Deanna’s iGaming career began
with positions in affiliate marketing and client management, where
she was responsible for developing and executing highly successful
acquisition strategies for a number of leading iGaming operators.
Deanna’s creative and innovative approach stems from her having
gained a holistic perspective on iGaming industry best practices in
the context of B2B, B2A and B2C. Deanna holds a Bachelor of
Business Administration degree (specializing in marketing) from
Griffith University, in Brisbane, Australia.
Susan Dolinksi joined BCLC in 2007 as the
lead to establish the organization’s government
relations program. Her role grew to take on
responsibility for all aspects of BCLC’s
communications including media relations, public
affairs, and internal communications, and she has
successfully guided the company through a number
of high profile events in British Columbia. Under
Susan’s leadership, in 2013, BCLC achieved its highest public support
ratings recorded in part due to the Corporation’s new approach to
stakeholder engagement and transparency. Prior to her time at BCLC,
Susan served as Director of Communications at the BC Ambulance
Service, where she served on the executive, was the lead spokesperson
and led the development and execution of strategies that successfully
increased the engagement of paramedics and increased the visibility
of the profession among media and stakeholders. Susan also led the
community relations strategy for Canadian Forest Products Ltd. in
northern B.C., and later helped to launch and manage communications
at Forestry Innovation Investment, a marketing partnership between the
forest industry and the B.C. Government. Susan holds a Bachelor of
Arts in Political Science from the University of Northern B.C. and has
also worked in radio and TV.
Gregory Doucette is a Certified Chief
Information Security Officer (C/CISO), Certified
Information Systems Auditor (CISA) World Lottery
Association Security Controls Standard (WLA
SCS©) and ISO27001 Lead Auditor. Over the
past 20 years, Gregory has developed a broad
range of experience in public and private industry.
As Director of GLI’s Global Professional Services,
he leads a dedicated professional services business line that includes
Governance, Risk and Compliance (GRC), WLASCS and ISO
27001 Certification and Process Improvement Advisory Services.
He brings extensive technical and management experience to this
role from career experience with Ernst & Young and Atlantic Lottery
Corporation. He has lead information security governance programs
based on ISO27001 and WLASCS© standards. Greg is an
experienced internal audit leader, having implemented audit
programs designed to evaluate and resolve complex internal control
and operational problems in the lottery, oil and gas and energy
sectors. In addition he has managed IT governance programs based
on ISO27001, COBIT and ITIL standards. He has delivered
WLASCS/ISO 27001 certification audits to a number of North
American lotteries and has delivered specialized WLA/ISO 27001
Lead Auditor certification training to various lottery vendors. With a
diverse background, Greg also provides advisory services in Project
Management Office solutions. He is a Project Management
Professional (PMP) and has implemented frameworks that include
portfolio, program and project management along with quality
assurance processes. He has developed stage gated project risk
and oversight frameworks designed to review troubled projects with
the intent to fast track them back to health.
Clark Dumont is Vice President of Corporate
Communications for MGM Resorts International. In
this role manages the Company’s communications
activities regarding Executive Communications,
Internal Communications, and the company’s
leadership in the area of Corporate Social
Responsibility. He joined the company in July 2011.
Clark is an executive communicator with extensive
experience in journalism, corporate communications and public
affairs including international technology, aerospace, defense,
security, and US health care and counseling company executives on
effective Communications strategies. He has most recently served in
several senior Communications positions with BAE Systems, Inc., the
U.S. subsidiary of BAE Systems plc. Prior to joining BAE Systems,
Dumont was vice president of communications and public affairs for
Nevada Cancer Institute. He was previously with WellPoint Inc.,
where he served as director of regional corporate communications
for the company’s Anthem Blue Cross and Blue Shield Northeast
region. He also served as vice president of corporate relations for
Blue Cross and Blue Shield of New Hampshire. He began his
career as a broadcast journalist. Dumont received a bachelor’s degree
in communications from American University and a master’s degree in
communications management from Syracuse University. He is accredited
as a public relations practitioner by the Public Relations Society of
America (APR). At MGM Resorts, he helped steer the company to be
recognized by PR News for Overall Corporate Social Responsibility
Practice in 2013 for large companies. He is a member of the Board
of Directors of Nevada Development Authority, the National Dean’s
Council of the Columbia School of Arts & Sciences at George
Washington University, and the Dean’s Council at the Greenspun
School of Urban Affairs at the University of Nevada Las Vegas.
Richard Fenster is the Director, eGaming
Operations at BCLC. With more than 15 years
gaming of experience in lottery, casino and
eGaming, Richard is a key member of BCLC’s
eGaming leadership team, responsible for the
operations of BCLC’s secure and regulated gaming
website, PlayNow.com. After joining eGaming in
2006, Richard became responsible for enhancing
BCLC’s interactive portfolio and strategic eGaming plans. Under
Richard’s leadership and guidance, BCLC drove the development of
North America’s very first legal online Casino. He played a
significant role in the creation and development of BCLC’s eGaming
business model which is currently being adopted by a number of
Canadian gaming jurisdictions. Today, Richard continues to drive
development of BCLC’s player account system and player portal
while overseeing the User Experience, Business intelligence and
Product Certification teams.
Show Guide | 49
Speaker Biographies
Randall A. Fine is the founder and managing
director of The Fine Point Group, one of the casino
industry’s largest marketing and operations-focused
consulting firms. Named one of Global Gaming
Magazine’s 2010 People to Watch and In
Business Las Vegas’s 2009 “40 Under 40,” Fine
has served as the Chief Executive Officer of two
$100M+ casino / hotel properties. In addition,
his firm has provided marketing and operational consulting services
to over 60 gaming companies, spanning twenty U.S. states, five
Canadian provinces, and six countries. Randy also co-developed,
along with his Fine Point colleagues, LaserPointCRM™, an awardwinning automated CRM solution that is designed to drive database
revenue growth while improving marketing efficiencies. Launched
mid-2012, LaserPointCRM™ is currently being utilized by a number
of casinos operating across North America. Prior to founding FPG,
Randy served as the Chief Marketing Officer for Carl Icahn’s gaming
company, and as the corporate Vice President of Slot Operations
and Loyalty Marketing for Harrah’s Entertainment, where he was the
sole inventor of a patent that is the foundation of the Total Rewards
customer loyalty program. He holds both his undergraduate and his
MBA degree from Harvard University.
Larry Flynn is the Senior Vice President,
Gaming, of the Ontario Lottery and Gaming
Corporation (OLG). Larry oversees a $3.6 billion
gaming operation responsible for 24 gaming sites,
two warehouses and more than 6,500 direct
employees. He is accountable to establish new
business and foster organizational and leadership
capabilities within his management teams. Larry
also plays a major role in fulfilling OLG’s broader vision, and
ensuring the organization delivers on its commitment to customer
service excellence. Larry joined OLG in October 2001 as Senior
Vice President of Gaming Marketing responsible for creating and
implementing gaming marketing strategies for OLG’s slots-atracetracks, and charity casinos. Prior to joining OLG, Larry held a
number of senior management roles at the Liquor Control Board of
Ontario (LCBO) for over 26 years. Aside from being declared as a
“Learning Leader” by the Canadian Society for Training and
Development (CSTD), in June 2012, Larry also received the
prestigious Industry Leadership & Outstanding Contribution Award
from the Canadian Gaming Association. Larry has also completed
executive management programs at Wilfrid Laurier University,
Dalhousie University, Ivey School of Business and Nevada.
Samuel Fontaine has over 20 years
experience in advertising, creation and marketing
strategy for major national and international
brands. He holds the position of Strategic Planner
and Content Group Director at EM L’agence. The
group
brings
together
strategists
from
complementary interactive, experiential and media
disciplines. He began his career at Publicis en
France. Arriving in Canada in 2001, he continued to work for
agencies for a number of years before joining Omer DeSerres as
Strategic Planning Director. He was responsible for DeSerres’ new
positioning and relaunch throughout Canada. He has a Master’s
Degree in Management from École supérieure de gestion de Paris
and a university diploma in marketing techniques. During his career,
he has provided consulting services to such renowned clients as
Rona, ING Direct, Jacadi, Danone, Vivendi and Pepsico.
Isabelle Galande has worked in marketing for
more than 15 years. She earned a graduate
diploma specializing in marketing communications
at Hautes études commerciales de Montréal. After
several years spent working for advertising
agencies, she joined the Société des bingos du
Québec (SBQ) in 2006, where she is currently
head of product marketing and customer
experience. Recognized for her dynamic nature and commitment,
Isabelle has participated in a number of major projects in the past
few years, including the creation and deployment of the Kinzo
concept. She is currently working on the development of strategies to
expand brand recognition and image, as well as the customer
experience in Kinzo halls.
Ronald (Ron) Gallaway assumed his current
position – Senior Director of Product Planning − as
part of Bally Technologies’ acquisition of the
Casino Marketplace (CMP) gaming systems
company in 2001. Gallaway is a Nevada native
and has been involved with development and
sales of gaming systems for more than 35 years
beginning with his 16-year career with IBM. While
at IBM, he directed the design, development, and installation of the
industry’s first ”On-Line Slot Monitoring System” which was installed
at Harvey’s Casino and Resort at Lake Tahoe, Nevada in 1974.
Prior to the startup of the Casino Marketplace company, Gallaway
held senior sales and engineering positions with several of the
gaming industry’s leading systems companies including EDT (the
former systems division of IGT), MIKOHN Gaming, Lodging and
Gaming Systems (LGS), and Lodigisitix. Gallaway’s technical
experience has included design and development of several playertracking, gaming accounting, and marketing systems on both
AS/400 and Windows® based-platforms.
Diane Gartshore is the Director, Charitable
Gaming Implementation, at Ontario Lottery and
Gaming. Diane has over 20 years gaming
experience in Canada and internationally. Diane
started with the OLG where she led the product
development for the first linked bingo game in
Canada. Diane went on to complete her MBA
and work as a product director for an internet
gaming company focusing on products in bingo, poker, casino and
player management. Diane joined OLG’s charitable gaming
revitalization program two years ago to lead the development and
product implementation of the new Charitable Gaming Centres.
Rhonda Garvey is responsible for the strategic
direction of the eGaming business unit, providing
leadership in all aspects relating to operations,
development and marketing of BCLC’s secure and
regulated gambling website, PlayNow.com. Prior
to becoming Vice President, eGaming in 2011,
Rhonda, as a longtime member of BCLC, worked
extensively in lottery product development, in
marketing of traditional lottery products and directing the eGaming
team. Rhonda’s vision for BCLC’s eGaming strategy has resulted in
opportunities for the creation and development of many new,
entertaining and innovative products, as well as packaging BCLC’s
online solution to other jurisdictions in Canada. Under Rhonda’s
leadership, PlayNow.com has evolved from a lottery distribution
channel to the first regulated gambling website in North America to
offer casino-style games and peer-to-peer poker. Today, registered
PlayNow.com players can choose from a variety of games in six
categories: Lottery, Casino, Poker, Sports, Bingo and Games.
Phil B. Gelber serves as Senior Vice President
of Product Development and is responsible for
WMS Gaming’s game development studios in the
U.S., Australia and India. He was promoted to this
position after serving as Vice President of Game
Development and, earlier, as an Executive
Producer. In his current role, Phil is responsible for
the development of WMS gaming content for the
company’s video and mechanical slot and poker machine games,
as well as Class II systems and video lottery terminals. He is also
responsible for the middleware platform that WMS uses to create
next-generation content. Under his leadership, the company’s
creative team has developed a number of award-winning game
themes, applications and gaming content, including Player’s Life
Web Services®, a unique online casual game community that
connects in-casino gaming with at-home gaming entertainment; and
the fully immersive Aladdin & The Magic Quest™ game on the
Sensory Immersion 2.0 platform. Before joining WMS, Phil held
various game development positions for companies such as Atari,
Sega and Eidos Interactive. He holds a degree in Hotel Administration
from the University of Nevada-Las Vegas.
Brenda Gibbons is the Executive Director
Procurement for Modernization at Ontario Lottery
& Gaming (OLG). Brenda has been a Procurement
professional for over 30 years. For the past 15
years Brenda has led Procurement teams within the
Gaming sector, first at Casino Niagara and now
in her current position at OLG.
Mark Gilbert is the Senior Director of
Corporate Analysis & Research at Bally
Technologies. In this capacity, Gilbert functions
as a gaming consultant for both internal and
external Bally Technologies’ customers. Internally,
Gilbert assists in both Games and Systems Sales
through the application of operational experience
in Gaming, Casino Marketing, and Analytics.
Additionally, Gilbert’s Corporate Analysis & Research department
is responsible for the internal reporting and analysis of Bally VLT
and Class II slot units. Externally, Gilbert supports Bally Technologies’
customers through Slot Pricing and Performance analyses, casino
floor layout and design, ROI modeling of both Games and Systems
capital expenditures, Casino Marketing event pro forma/post
analysis, and overall Planning & Analysis functions. Immediately
prior to joining Bally Technologies in 2009, Mark was Corporate
Director of Table Games Revenue Management at Caesars
Entertainment (formerly Harrah’s Entertainment). Gilbert graduated
from the University of Nevada, Las Vegas (UNLV) in 1999 with a
Master of Science degree in Hotel Administration, with a
concentration in Casino Operations.
Michael Graydon is the President and CEO of
BCLC, a Crown Corporation responsible for
gambling entertainment in the Province of British
Columbia. With a strong focus on innovation,
customer experience and employee engagement,
Michael is leading the transformation of BCLC’s
lottery, casino and eGaming businesses to
generate socially responsible revenue growth.
Under Michael’s leadership, BCLC is generating business growth
under highly competitive and challenging market conditions.
Michael’s vision for delivering outstanding gambling entertainment
has helped BCLC achieve new financial and customer engagement
goals and become a recognized leader in the competitive gambling
and entertainment industry worldwide. He is challenging BCLC to
think differently, work faster and deliver better service with a focus on
technology and talent development. Michael believes continued
investment in people and building leadership skills to drive innovation
is critical to BCLC’s business success. Michael’s passion for innovation
drove the launch of Playnow.com, North America’s first regulated
internet gambling site. Corporate social responsibility is a cornerstone
of his strategy, demonstrated by his leading BCLC to become an
internationally recognized leader in responsible gambling with the
creation of the GameSense brand. Before joining BCLC in 2008,
Michael held several senior roles in large corporations including
Canada’s largest retail buying company Mega Group, food
manufacturer J.D. Sweid, food retailer Sobeys, The Keg Restaurants
and Carling O’Keefe Breweries. His community and professional
commitments include his role on the Advisory Board of the School of
Business and Economics at Thompson Rivers University; the Special
Olympics B.C.’s Sports Celebrity Dinner; the Board of Directors of the
Interprovincial Lottery Corporation; and the B.C. Horse Racing Industry
Management Committee. He has also served as Vice Chair of the
Canadian Chamber of Commerce. Michael attended the University
of Western Ontario and INSEAD in France, the world’s leading
graduate business school. He also participated in the Richard Ivey
School of Business QuantumShift program.
Show Guide | 51
Speaker Biographies
Darren Henderson is based in Toronto and
leads PwC Canada’s Technology, InfoComm &
Entertainment (TICE) Consulting and Deals
practice. Within this role Darren also lead’s PwC’s
Gaming Practice. Darren is a CA (Australia) and
has a deep background in finance and operations
within the telecommunications and gaming sectors.
Initially trained in computer audit techniques,
Darren has maintained this focus and expanded it to include various
consulting projects focused on the design and implementation of
processes and systems in a digital world. This includes internet
gaming, an initiative in which Darren has been working closely with
the Alcohol and Gaming Commission of Ontario.
Declan Hill is a journalist, academic and
consultant. He is one of the world’s foremost
experts on match-fixing and corruption in
international sports. In 2008, Hill, as a Chevening
Scholar, obtained his doctorate in Sociology at
the University of Oxford. His book ‘The Fix:
Organized Crime and Soccer’ has appeared in
fifteen languages. It outlines the new danger to
international sport posed by the globalization of the gambling
market and possible match-fixing at the highest levels of professional
football (soccer) including the Champions League and FIFA World
Cup tournaments. Hill has also published a number of academic
articles, is a reviewer for Global Integrity and has probed the impact
of the Russian mafia on professional ice hockey.
Ilkim Hincer is the Vice President and General
Counsel at Trilliant Gaming Canada. Trilliant is the
industrial partnership between Onex and Alex
Yemenidjian focused on casino gaming. Onex is
one of Canada’s oldest and most successful
private equity firms committed to acquiring and
building high-quality businesses in partnership with
talented management teams. Onex has ownership
interests in Pure Canadian Gaming (formerly Casino ABS) in Alberta
and the Tropicana Las Vegas. Alex Yemenidjian is the former
President and COO of MGM Resorts and the current Chairman and
CEO of Tropicana Las Vegas. Before joining Trilliant, Ilkim was the
Vice President and General Counsel for the operator of one of the
most successful commercial casinos in the country, Casino Rama,
north of Toronto. Ilkim has been in the Canadian gaming industry
since 2005 when he became the General Counsel of the British
Columbia Lottery Corporation, the Crown corporation responsible
for conducting and managing gaming in BC. Prior to BCLC, Ilkim
was Associate General Counsel at a world renowned Canadian
entertainment-technology company and gained private practice
experience at leading firms in Toronto and Ottawa.
Peter Howard has over 40 years’ experience
in the bingo industry, holding positions as a
General Manager, Marketing Development
Director, and Bingo Association Executive Director.
He has worked in the U.K., the United States and,
for the past 22 years, in Canada. As Director of
Government and Customer Relations for Diamond
Game Canada, Peter is responsible for stakeholder
relationships with government agencies and the front-line consumer.
Peter is a Director of the Commercial Gaming Association of Ontario.
Kenny Huang is the CEO and co-founder of
BlueBat. Kenny is regarded as goodhearted and
friendly, but his teammates would describe him as a
little eccentric. He knew that the world of traditional
video gaming would be disrupted by the mobile
and social space. Not one to sit back and watch
trends pass him by, he wanted to help game
developers create social games more easily. This is
done by the creation of the BlueBox gaming engine. Kenny has over
11 years of experience as a software engineer. He has worked for
companies such as Electronic Arts, Pacgen Biopharmaceuticals, DTEC,
and Market Melody. His experience led him to his true passion of
working in the video gaming industry. He’s credited for some of the
best selling game titles such as NHL, FIFA, NBA, Madden.
Sheona Hurd, OLG’s Senior Manager of Social
Responsibility, is working to help players build safe
habits into their gambling experience. She leads RG
strategy development, currently focused on OLG’s
Customer Management program, which includes
the development of data analytics and precommitment tools. During her seven years working in
RG, Sheona developed and implemented the award
winning player education programs, KnowYourLimit.ca and It Pays To
Know, as well as a globally recognized employee training program
with the Centre of Addiction and Mental Health. She has led OLG’s
efforts to obtain third-party RG accreditation, including “RG Check”
and the World Lottery Association’s highest level of certification. Before
joining OLG, Sheona was a communications professional with
experience in the private and health care sectors.
Jim Kabrajee has more than 25 years of marketing
and advertising experience in multiple business
sectors from casino gaming and entertainment to
Lotteries to consumer packaged goods. He has
developed marketing and advertising strategies for a
variety of multinational and locally based casino
clients in nine jurisdictions throughout North America.
Jim is a partner in Marshall Fenn Communications,
Canada’s most experienced casino marketing agency.
Daniel Kajouie is the CEO of Isis Lab who specializes in the
convergence of Social gaming and Online gambling, providing
the technology and support to enable this new trend online. Isis
was recently awarded with the “most innovative start up of 2013”
at the GiGSe. Kajouie, was founder & President of 1 Gaming Inc.
from 2001 to 2007. One of the world’s leading providers of online
bingo software, specializing in the female demographic. By 2007,1
Gaming had successfully delivered to and powered some of the most
recognized bingo brands online such as MariaBingo.com, Bingo.com,
Bettsson’s Bingo, Bingo Room network and many more. 1 Gaming
was the first to develop many bingo features that were required in
order to compete in a rapidly growing industry. Amongst these was
the creation and deployment of the first truly multi-language and multicurrency bingo network, enabling European countries to interact and
play bingo under one brand for the first time. 1 Gaming’s software
was purchased by Unibet’s MariaBingo in 2007, and continued to
power its multi-million dollar business until January of 2011. Kajouie is
frequently consulted by industry publications and industry leaders on the
current and future state of online bingo. His work has been published
by some of the most widely read Internet Gaming publications and he
has spoken on the same subject at major industry events.
Fred Keeton is Vice President of External Affairs
and Chief Diversity Officer for Caesars
Entertainment Corporation, the world’s largest
gaming-entertainment company. He oversees
operationalizing diversity and inclusion (D&I) in
Human Resources, Supplier Sourcing, Community
Reinvestment, Design and Construction, Marketing,
Innovation and Continuous Improvement. He leads
Caesars’ senior executive team in applying cognitive diversity to
drive business outcomes through Diverse by Design (DbyD) Teams. In
1975, Keeton began his career with Allstate Insurance Company,
and concurrently attended Jackson State University in Jackson,
Mississippi working towards a 1979 bachelors of Science degree
in political science. He has worked in progressively advanced
corporate and operational roles over the past 31 years.
Dr. Jon Kelly joined the Responsible Gambling
Council as CEO in January 1998. Jon has invested
many years in public service and the non-profit
sector. In the past, Jon has held several Policy Advisor
positions in the Ontario government, including
Director of Services for Disabled Persons and the first
Director of the Ontario’s Provincial Anti-Drug
Secretariat (1989) - an organization established to
co-ordinate Ontario’s drug and alcohol prevention strategy. Jon is a
graduate of the University of Western Ontario and holds a doctorate
from the University of Edinburgh. He has been invited to present on
responsible gambling issues at conferences and seminars around the
world. In 2012, Jon was appointed to the Advisory Panel of Gambling
Safeguards for the Government of Singapore.
Ella Kila, VP Enterprise Risk Management is
responsible for risk governance, risk management,
crisis
management,
business
continuity
management and fraud management services to
all OLG departments and locations. Her successes
include: embedding, and maturing risk
management awareness, practices and standards
in the organization while it is undergoing significant
change; build a high performing risk team; advanced the risk culture
at the Top 100, Executive and Board level of the organization; and
embedded risk management into project management, including
portfolio risk management. She has diverse experiences in auditing,
accounting, risk and control assessments, facilitation, training, public
speaking, mentoring and coaching.
Robert Lalonde has a total of nearly twenty
years of experience in the Québec gaming
industry, including sixteen years in casino
operations, notably managing gaming tables. He
was an active participant in the 2009 opening of
the Casino de Mont-Tremblant. Three years ago,
he joined the Société des casinos du Québec’s
new product development department, where he
implanted new games in Québec casinos. Appointed New Product
Development Manager last year, Robert Lalonde manages the
Espacejeux.com platform’s online gaming operations.
Paul Lauzon is a Senior Vice President and
Managing Director of Ipsos Reid West as well as
Ipsos Reid’s Lottery and Gaming practice. Over the
past 15 years, Paul’s core responsibilities have
included managing the specialized team of
researchers in the Lottery and Gaming practice,
providing senior strategic advice on key accounts,
representing Ipsos at key lottery and gaming
industry conferences, and steering the direction for R&D within the
group. While leading the Lottery & Gaming team from Ipsos, Paul has
been involved in the design and implementation of ad hoc and ongoing market research programs for provincial and state lotteries,
casinos, and vendors across North America. He has worked
extensively on segmentation & tracking studies, corporate image
research, customer satisfaction and evaluation studies, as well as
product testing campaigns using various advanced analytics methods.
Jocelyn Leclerc brings 25 years of experience
with strategy and business transformation. He
guides and supports executive teams in context of
strategic realignment, when they must transform
their organizational model and where executive
alignment and strategic change management are
critical to the success of the transformation. Jocelyn
has been active in various sectors, among which
are the commercially oriented Canadian Crown corporations in
sectors such as lotteries and gaming, energy, alcoholic beverages
and transportation. He has supported them in business transformation
initiatives such as Organization performance assessment &
improvement, strategic planning and Organization design and
corporate governance
Murray R. Lee is an information system auditor
with GLI’s Global Professional Services division
and brings more than 20 years of security
framework design, privacy compliance, education
and information security experience to GLI’s global
client base. Lee is a certified information privacy
officer, C/CISO, Certified ISO 27001 Lead
Auditor, security and compliance consultant and
training instructor. In his key role within the Global Professional
Services division, he assists organizations of all sizes with their
information privacy, security and regulatory, compliance and
governance programs. Lee has a wealth of special skills in risk
assessment, ISMS auditing, ISO auditing 27001 / 27005 /
31000 / 18000 / 14000, risk methodologies, gap analysis,
policy content development and design, awareness training, strategy
development and ISMS implementation. Lee has been a member of
the Information Systems Audit and Control Association (ISACA) since
2007 and has held board positions throughout his membership in
the Local chapter.
Show Guide | 53
Speaker Biographies
Jean-François Lefebvre, LL.B, BBA, D. Fisc is
a Lawyer and a member of the Quebec Bar
Association. He is also member of the Association
of Certified Anti-Money Laundering Specialists
(ACAMS). He has more than 9 years of experience
in advising Canadian organizations on AML
compliance matters. Prior to performing this
advisory role, Mr. Lefebvre worked with FINTRAC
for 7 years. For 6 of those years, he was responsible for the casino
sector in FINTRAC’s Montreal office, travelling throughout Canada
and working with some of the country’s largest casinos. During Mr.
Lefebvre’s time at FINTRAC, he conducted AML compliance reviews
of over 250 Canadian organizations from all sectors covered by the
Proceeds of Crime (Money Laundering) and Terrorist Financing Act.
Jim Lightbody is the Vice-President, Casino &
Community Gaming at BCLC and is responsible
for the leadership and direction of the Casino
business for BCLC. His mandate includes the
strategy and financial performance of the business
and the relationship with the service partners who
help deliver the gaming experience. Jim also led
the Lottery business unit at BCLC for 10 years and
prior to 2001 he held a wide range of responsibilities in the retail
and hospitality industries with companies such as Procter & Gamble,
Nabob Foods and BC Hot House. This experience instilled a keen
sense of creating value for consumers through innovation. Jim holds
a Bachelor of Commerce degree from the University of British
Columbia with a major in marketing. He currently serves on the
Board of Trustees of the BC Sports Hall of Fame, is a long term
member of the BC Lions’ “Waterboys”, past president of the Crescent
Beach Swimming Club and coached minor soccer and lacrosse for
10 years. A native British Columbian, he has been active in many
sports his whole life, but his favourite was lacrosse. After a Junior A
career in Victoria, he went on to play for the Victoria Shamrocks and
New Westminster Salmonbellies, winning two Mann Cups. His
current passion is golf, where he competes in amateur tournaments
in BC and Washington.
Michael D. Lipton Q.C. is a Senior Partner at
Dickinson Wright LLP and Head of the Canadian
Gaming Law Group in Toronto. He has served as
senior counsel on several gaming law matters
including advising on Requests for Proposals from
government to operate commercial and charitable
casinos and advising applicants who seek
registration with the various Gaming Regulatory
Authorities throughout Canada. He regularly represents governments,
gaming equipment manufacturers and suppliers, gaming software
manufacturers and Internet gaming operators in all aspects of gaming
law. In 2011, Mr. Lipton was awarded the Canadian Gaming
Association’s Industry Leadership and Outstanding Contribution
Award. Since 2008, Mr. Lipton has been recognized by his peers
with inclusion in Best Lawyers in Canada and Chambers Global for
his expertise in gaming law. He is a founding member of the
International Masters of Gaming Law and a Past President. He is Editor
of the Canadian Gaming Lawyer and a member of the editorial
boards of the Gaming Law Review and World Online Gambling Law
Report. He has authored many articles on all areas of gaming law
which have been published in several leading international and
national publications and delivered papers at numerous gaming law
conferences throughout the world. He can be reached at
416.866.2929 or [email protected].
John MacFarlane is currently Ontario Lottery and
Gaming’s Director of Gaming Transition working with
the scope of the overall Modernization project. He is
responsible for the successful transition of OLG’s
gaming sites to the proposed private sector model.
Prior to his current role, John was a Regional Gaming
Director with oversight of several OLG operated
facilities. Preceding his experience with OLG, John
held several senior positions with Harrahs properties in Nova Scotia.
John was Vice President and General Manager for the Halifax Casino
and Hotel property and the Sydney Casino. In addition John held the
positions of Casino Controller and Vice President of Finance. John
began his career with Sheraton Hotels working properties in New
York City, Arizona, California and the Bahamas. John holds a
degree in Business from St. Francis Xavier University in Antigonsih,
Nova Scotia and is also a graduate of University Nevada-Reno’s
Executive Development Program. John resides in London, ON.
Bob MacKinnon is the Acting President & CEO
of the Nova Scotia Provincial Lotteries and Casino
Corporation, a Crown corporation governed by
the provincial Gaming Control Act, that oversees
the conduct and management function of gaming
in the Province. During his 26 year career, Bob has
held a variety of roles in operations management,
finance, accounting and sales that have positioned
him as a strategic and innovative leader. He approaches his role
with a focus that provides direction, follow-through and results within
a complex and diverse business environment. His leadership style
inspires personal and group excellence, transforming something
strong into something superb. Bob is a Chartered Accountant and
holds a Bachelor of Commerce degree and Masters of Business
Administration degree from Saint Mary’s University. Outside of the
office, Bob is active with his young family and in the community.
Marian Magrane is a 35-year veteran in the communications
industry and has spent virtually her entire career in a planning
capacity. She joined McCann-Erickson in 1977 - initially in their media
department before transferring to client services. In 1990, she joined
FCB Canada where she spent the next eight years, of which the last
two were in the capacity of EVP, General Manager. Following a brief
stint with Padulo Integrated Inc, Marian joined Draft Canada in 2000
as SVP, Strategic Planning & Client Service. In 2009, Marian decided
to trade the corporate world for a more entrepreneurial environment,
and opened magrane marketing services. Throughout her career,
Marian has had the pleasure of helping to build some of the world’s
most successful brands including Coca-Cola, Unilever, Nestle, and
General Mills. She has also amassed a wealth of experience in the
public and not-for-profit sectors.
Charles Major is the Director of Product
Management at the Quebec Casino Society.
Equipped with an MBA from the University of
Ottawa and 17 years of gaming experience,
Charles has managed the inner workings of
casinos from every angle; as the Director of
Customer and VIP Services to Financial Controller
to Gaming Director at the Lac Leamy Casino.
Charles’ insatiable quest to satisfy consumers and shareholders is
why he now leads a corporate team of 11 product managers that
manage over $800 million dollars in gaming revenues across
Quebec’s 4 casinos with over 6000 slots, 200 tables and 4 poker
rooms. His intense consumer focus and business acumen are
centered on creating memorable gaming experiences for every
guest during every visit. By leveraging the 4Ps of marketing and
SCQ’s extensive product portfolio, his team works to drive top and
bottom line profitability while satisfying diverse entertainment needs
and respecting Loto-Quebec’s iconic standards in operational integrity
and responsible gaming.
Art Manteris brings more than 30 years of
Nevada race and sports book expertise to his role
at Station Casinos as Vice President of Race and
Sports Operations where he oversees the race
and sports book operations for the Company’s 18
sports books in Southern Nevada. Under his
leadership, he oversaw the design and development
of six new, expanded or remodeled state-of-the-art
race and sports books for Station Casinos including its Red Rock
Casino, Resort and Spa, Green Valley Ranch, Santa Fe Station, Sunset
Station, Fiesta Henderson and Aliante Station properties. Manteris
was also instrumental in creating and overseeing the Company’s
Sports Connection program, Nevada’s only successful intrastate PCbased wagering system as well as W.I.N. (wagering information
network), its computer wagering system.,Prior to joining Station Casinos
in 2001, Manteris was with the Las Vegas Hilton and later its parent
company Park Place Entertainment (today Caesars Entertainment) for 15
years, where he first served as Vice President of Race and Sports
Operations for one property and expanded his role to oversee nine
major sports books on the corporation’s behalf. He also served in
various sports book capacities for Caesars Palace, Barbary Coast, the
Stardust and Fremont Hotel & Casino. Regarded as one of the foremost
authorities in the sports gaming industry, Manteris oversaw the first
computer networking of race and sports books in Nevada history in
the late-80’s and has been a policy contributor to the Nevada State
Gaming Control Board, Nevada State Gaming Commission,
Nevada Resort Association and American Gaming Association. He
was also a leading advocate and creator of the Nevada Pari-Mutuel
Association and longtime member of its influential Rate Committee
that negotiates track video signals from all major US racing circuits.
He has produced multiple company record sports book years in
handle, revenue and hold percentage in all of his leadership
positions in the gaming industry. Additionally, Manteris authored the
original Sports Book House Wagering Rules and Regulations used
by the majority of race and sports books in Nevada and many
betting operations worldwide and co-authored “SuperBookie, Inside
Las Vegas Sports Gambling” back in 1991. He is a former college
casino management instructor and was a longtime security consultant
to the NBA. He has been licensed by the Nevada State Gaming
Commission since 1991. Manteris is a graduate of the University of
Nevada- Las Vegas. He is married to former KSNV NBC Las Vegas
news anchor Sue Manteris and has three children.
Carolyn Marcotte has been a member of the
Executive Team at Caesars Windsor since 2007
when she joined the Company as Vice-President of
Legal and Compliance. In her capacity as General
Counsel, Carolyn manages all legal affairs for the
Company. She also serves as the Company’s
Compliance Officer where she is responsible for
ensuring regulatory compliance. In addition to
these duties, Carolyn also oversees both the Security and Surveillance
Departments. Carolyn has been a member of the Board of Directors
for the United Way/Centraide Windsor-Essex County since 2009
and currently serves as Chair of the Board.
Terry McInally is a senior executive specializing
in regulatory environments, specifically the liquor
and gaming sectors. Prior to joining PwC as a
Managing Director, he was a senior executive
with the Alcohol and Gaming Commission of
Ontario (the Canadian Provincial Regulator),
where he was the executive leading the Audit/
Compliance, Risk Management and Strategic
Project Management Office. He has 20 + years of experience in
stakeholder management, business strategy development, change/
project management, risk assessment, strategic reviews, due
diligence and regulatory reform. As part of his regulatory role he has
looked at the impact of mobile and social gaming on the Ontario
and Canadian market space. He leads PwC’s Gaming Consulting
Practice and is the account leader for Ontario Lottery and Gaming,
OLG, as a PwC client.
Mike McKiski serves as Bally Technologies’
Interactive Sales Manager. He has been with
Bally since 2009, previously working as
International Product Manager. He has been part
of Bally Interactive since the division’s inception in
2011. Prior to joining Bally Technologies, McKiski
served in Public Relations for MGM Mirage in Las
Vegas. McKiski earned a Bachelor of Arts degree
in Journalism and Media Studies from the University of Nevada, Las
Vegas, where he was a four-year letter winner on the football team.
Jim McLean is the Director of Gaming Solutions
for Arrow Games/Bazaar & Novelty in Canada.
His experience and understanding of the gaming
industry (both charitable and commercial) has
enabled him to provide the market with some
creative solutions and different game ideas for
operators while thinking outside the box. Jim has
been in the gaming industry for 25 years and has
worked closely with many of the regulators, lottery organizations,
charitable organizations and other interested parties to supply a
means of support when developing specific product criteria which
has enhanced their game experience. Jim has also worked with
sporting teams to introduce an interactive sweepstakes gaming
experience in their home venues.
Show Guide | 55
Speaker Biographies
Peter McMahon has been the CEO of the
Commercial Gaming Association of Ontario
[CGAO] since it was formed in 2004. He has
been the lead contact with OLG & AGCO on
behalf of the Association and has been instrumental
in driving a policy of partnership & engagement.
Prior to being at the CGAO, Peter was the
Executive Director of the RGSO. During his time in
that role he sought out and then built a more constructive partnership
with the Charities and the Government partners, which managed to
achieve some positive initiatives for the sector. Peter McMahon is
currently the President of the Non-Profit – Ontario Bingo Development
Fund [OBDF] that has been engaging in various initiatives to promote
and support Charitable Gaming in the Province. Before moving into
Association Management, Peter worked for the British company
Rank Group PLC and held the position of General ManagerOperations in Canada, where the company had eight Bingo Centres
in Ontario. Prior to his appointment in Canada he had held various
operational positions at Rank in the United Kingdom. He has twenty
seven years’ experience in the Gaming Industry in both Canada and
the United Kingdom.
Tim Menzia, Director of Market Research at WMS Gaming,
has had the good fortune to work for and learn from some of the
world’s most talented market researchers over the past 25+ years.
He started from the ground-up working as a research consultant
for many top consumer packaged goods manufacturers while at
Information Resources (IRI). One of Tim’s major accomplishments
at IRI was the development of a patient level Rx Drug tracking
service called RxPulseTM. After IRI, he joined Greenfield Online,
a firm that pioneered the practice of conducting market research
using the Internet. There, Tim wore multiple hats - creating new
services, selling, and delivering actionable insights to top tier
manufacturers and retailers. Tim also headed custom research
efforts at StartSampling, where he specialized in applying consumer
insights to help manufacturers develop and test new products.
Currently he is the Director of Market Research at WMS Gaming
where he strives to understand more about players than anyone in
the industry by leveraging his past experience and the latest research
methodologies available. Tim cites the complexity and unpredictable
nature of casino players as the biggest appeal for him at WMS.
Twyla Meredith has been part of
SaskGaming’s leadership team for more than 18
years, and now serves as the corporation’s
President and CEO. As SaskGaming’s first female
President and CEO and the only female head of
any Saskatchewan for-profit Crown, Ms. Meredith
provides vision, leadership, and strategic direction
to a corporation that generates closed to $140
million in annual net revenue and employs approximately 1,000
people. During her 18 years with SaskGaming, Ms. Meredith has
helped change the face of the corporation. She oversaw the project
teams that executed a major expansion of the Casino Regina
property, including the addition of a state-of-the-art Show Lounge
that hosts world-class live entertainment, and also led the project
team that opened the corporation’s second gaming property, Casino
Moose Jaw, in 2002. Ms. Meredith also volunteers numerous hours
of her personal time with a number of other charities, sports
organizations and business associations that have a major impact in
her community and beyond. In recognition of her contributions to
community development in Saskatchewan, Ms. Meredith was
selected as a recipient of the Saskatchewan Centennial Medal in
2005. She was also the 2011 recipient of the Dr. Robert and Norma
Ferguson Award for outstanding service to the University of Regina
and the University of Regina Alumni Association, was named to the
Women Executive Network’s 2011 list of Canada’s Most Powerful
Women: Top 100™, and was featured as one of Saskatchewan’s
Women of Influence for 2012 by SaskBusiness Magazine.
Tom Mungham is the Chief Operating Officer
at the Alcohol and Gaming Commission of
Ontario. With the AGCO since 2006, Tom
oversees all licensing, registration, compliance,
audit, and electronic gaming testing activities for
the AGCO. Tom’s working experience includes
both the private and public sectors in areas as
diverse as law enforcement, information
technology, and financial management.
Kevin Noel is the Chief Operating Officer for
the Responsible Gambling Council, overseeing
finance, administration and human resources, as
well as the RGC prevention programs including
the youth programs, the Responsible Gaming
Resource Centres and Problem Gambling
Prevention Week. Kevin and his team have been
the driving force behind the launch, successful rollout and delivery of RG Check, Canada’s first accreditation program
for gaming venues. Since RG Check’s launch in August 2011, he
and his team have initiated the accreditation process in 4 jurisdictions
across the country. Kevin attended Memorial University in St. John’s,
Newfoundland, where he received his Master of Business
Administration, with a concentration in Finance and Strategy.
Ivan Oliveira manages the Advanced Analytics
and Optimization Services group at SAS, where he
has directed projects in operations research and
optimization applications in a variety of industries.
His group delivers consulting expertise to SAS
customers in the field of operations research,
Inventory Optimization, Revenue Management and
Price Optimization, and related technologies.
Martha Otton joined the Alcohol and Gaming
Commission of Ontario in January 2013 as Chief
Strategy Officer. As CSO, Martha is responsible
for overseeing the organization’s strategic direction
which includes an ambitious transformation
agenda in support of the AGCO’s goal to become
and remain a top regulator. Prior to joining the
AGCO, Martha was the Director General of
Strategic Planning at Legal Aid Ontario. Martha has held a series of
positions at the Ministry of the Attorney General (MAG) including
acting Assistant Deputy Attorney General of the Agency Relations
Division; Director of Corporate Policy and Agency Relations, and
Manager of the Labour Relations and Innovations Unit. During her
time at MAG, Martha worked closely with a number of agencies –
including the AGCO - and had a lead role in the transformation of
the Human Rights system, the establishment of the Office of the
Independent Police Review Director and the establishment of the two
adjudicative tribunal clusters (the Environment and Land Tribunals
Ontario and the Social Justice Benefits Tribunal Ontario).
Emmanuel Pacheco is an Account Executive
responsible for solution sales at SAS Canada for
the major Casinos, Hotels and Entertainment
companies across Canada. With over 15 years’
experience in CRM, ERP, Real-Time Marketing and
Analytics, along the way he’s been developing
relationships globally in the industry to understand
and advance customers’ businesses.
Marie-Josée Parent has cumulated over 20
years of experience in the casino industry in the
table and slot department, including 8 years as
Manager, the table and slot department at the
Casino de Montréal. For the past 3 years, she
joined the team of Product Development at the
headquarters of the Société des casinos du
Québec as Manager, focusing her efforts in the
development of the future vision of Québec’s casinos.
John Payne has held leadership roles at
Caesars Entertainment for 17 years and is now at
the helm of the company’s newly created Shared
Service organization where he oversees companywide marketing, hospitality (hotels and food and
beverage), entertainment, retail, information
technology, VIP marketing, national sales, credit/
collections, continuous improvement and plane
programs. John also heads up all Caesars’ domestic development
partnerships for Caesars. He is a member of Caesars’ senior
management team, serves on the company’s Capital Committee
and is a member of the Caesars Foundation. Prior to his current role,
John was President of the Central Division, responsible for 20 casino
properties. He also served as Senior Vice President and General
Manager of Harrah’s New Orleans and Regional President for
Harrah’s Entertainment’s Atlantic City Operations where he
developed the master plan for the Harrah’s Atlantic City $550
million hotel tower and retail/entertainment expansion. John also
held management positions at both Harrah’s Prairie Band and
Harrah’s East Chicago. In 2000, John became the youngest Senior
Vice President and General Manager in the company’s history. A
graduate of Duke University, he obtained his Master’s degree from
the Kellogg School of Management at Northwestern University.
Paul Pellizzari is Executive Director of Policy &
Social Responsibility at Ontario Lottery and
Gaming Corporation (OLG), where he leads the
responsible
gambling
and
environmental
sustainability programs. As Vice-Chair of the
Interprovincial Lottery Corporation’s Responsible
Gambling committee, he is leading the
development of a national RG standards
framework for Canadian gambling operators. Prior to joining OLG,
Mr. Pellizzari worked in public policy for the Province of Ontario,
and as a research director and communications professional in the
private sector at Noranda Inc., EthicScan Canada and J. Walter
Thompson. He is the author of two books and many articles on
corporate social responsibility. Throughout his career he has worked
extensively with all orders of government, with the United Nations
and with national, regional and local not-for-profit organizations. His
volunteer work has included sitting as a director on the boards of
two not-for-profit organizations, devising strategy for shareholder
advocacy campaigns, leading local campaigns to improve
neighborhood conditions, and providing support for the homeless.
Mr. Pellizzari holds a Master of Arts (l’Université de Montréal), an
Honours Bachelor of Arts (University of Toronto/Queen’s) and an
Honours Bachelor of Commerce (Queen’s University).
Kahlil S. Philander, Ph.D. is a visiting assistant
professor at the William F. Harrah College of
Hotel Administration, University of Nevada, Las
Vegas. He is also the director of research at the
International Gambling Institute, University of
Nevada, Las Vegas and an associate consultant
at Academicon Law & Economics. Dr. Philander is
a renowned researcher in the area of online
gaming and economics of gambling. His research focuses on
quantitative analysis of data in the tourism and gaming markets.
Rod Phillips is the President and Chief Executive
Officer of the Ontario Lottery and Gaming
Corporation (OLG). He works closely with the
OLG Board of Directors to manage this crown
corporation with annual revenue of over $7 billion.
OLG contributes up to $2 billion to its shareholder,
the Province of Ontario, every year for Ontario
hospitals, schools, charities, amateur sports and
culture. Under Rod’s leadership, OLG announced a modernization
plan for lottery and gaming to transform the way these industries are
run in Ontario. Once fully implemented, OLG will deliver an
additional $1.3 billion annually to the Province and people of
Ontario. Rod was most recently President and CEO of Shepell.fgi,
one of North America’s leading providers of health and productivity
solutions for employers and organizations. Under his leadership,
Shepell·fgi offered integrated services improving the health and
productivity of eight million employees and their families from over
7,000 organizations in Canada, and 54 other countries. Prior to
joining Shepell.fgi, Rod was Chief of Staff to Mayor Mel Lastman
during his first term as the leader of the newly amalgamated City of
Toronto from 1997 to 2000. Aside from being selected for various
prestigious awards such as Canada’s Top 40 Under 40 by the
Caldwell Partners and the Globe and Mail’s Report on Business,
Rod is the Founding Chair of the Centre for Addiction and Mental
Health’s Transforming Lives Gala. Rod is a graduate of the MBA
program at Wilfrid Laurier University in Waterloo, and holds an
Honours Bachelor of Arts in Political Science and Literature from the
University of Western Ontario in London.
Show Guide | 57
Speaker Biographies
Carol Pride is Executive Vice-President of
Business Development of Bi2U. Carol has over 30
years of management experience. Prior to joining
Bi2u, Carol held the position of Vice President &
Chief Information Officer of Information Systems at
Mohegan Sun. Prior to this position; Pride was
Chief Information Officer at Pinnacle Entertainment
Inc. in Las Vegas, Nevada. There, she established
the vision and plan for a flexible enterprise environment that aligned
and focused technology resources to business strategy. She was
also responsible for all aspects of enterprise technology, systems,
data and infrastructure. Additional employers include Caesars
Entertainment Inc., Atlas Air Worldwide Holdings, Inc. and Johnson
Controls, Inc. Pride is a graduate of the University of Maine. She
also holds a Master of Science from Pennsylvania State University
and Master of Business Administration in Marketing from the
University of Wisconsin. Pride is a Maine native and currently resides
in Norwich, Connecticut.
Tony Rosa has been involved in the charitable
bingo industry since 1985 where he was General
Manager of Brampton Bingo Country (now
Rutherford Bingo). In 1989, he became Bingo
Country’s Director of Operations and was initially
responsible for nine bingo halls. At the peak of the
bingo industry, Tony was responsible for managing
63 Bingo Country halls operating in three different
provinces: Ontario, Saskatchewan, and British Columbia. Tony is
currently the President and CEO of Community Gaming and
Entertainment Group (CGEG) in Windsor, Ontario. CGEG operates
five bingo centres in Windsor, two of which are under the Ontario
Lottery and Gaming Corporation’s new Charitable Bingo and
Gaming Revitalization program. CGEG employs over 300 people
and operates 600 sessions per month, serving over 400 charities.
Tony is on the Board of the Commercial Gaming Association of
Ontario (CGAO) and the Ontario Bingo Development Fund, and is
the Finance Officer for the CGAO.
Derek Ramm is the Director of Anti-Money
Laundering Programs for the Ontario Lottery and
Gaming Corporation (OLG), one of North
America’s largest gaming corporations. In his
current role, Derek is responsible for overall
leadership and management of the Ontario
gaming industry’s anti-money laundering and
counter-terrorist financing programs. Prior to joining
OLG in September 2011, he spent over seven years as a federal
officer with the Financial Transactions and Reports Analysis Centre of
Canada (FINTRAC), the Canadian government’s financial
intelligence unit. His primary duties at FINTRAC included oversight of
Canadian casinos’ compliance with the Proceeds of Crime (Money
Laundering) and Terrorist Financing Act and liaising with domestic
and international law enforcement and regulatory agencies. Derek
frequently gives seminars on the fight against money laundering and
terrorist financing, including presentations to the Ontario Police
College, U.S. Department of Homeland Security, Senate Banking
Committee and other public and private sector organizations.
Troy Ross is President of TRM Consulting Ltd and
TRM Public Affairs. He has represented casinos,
slot machine and equipment manufacturers,
technology vendors, lottery and charitable gaming
interests, and horse racing stakeholders. Troy has
also advised provincial government gaming
agencies including the Ontario Racing Commission
(ORC), the Alcohol and Gaming Commission of
Ontario (AGCO), the Ontario Lottery & Gaming Corporation (OLG),
the Nova Scotia Gaming Corporation (NSGC), and Canada’s
industry association, the Canadian Gaming Association (CGA).
Troy’s understanding of the complex and often controversial gambling
environment is based on 17 years experience as a seasoned
government relations executive with extensive knowledge of
regulatory and operational issues related to gaming in Canadian
jurisdictions. Prior to launching TRM Consulting Ltd, Troy held the
position of vice president and national director of gaming at
Hill+Knowlton Strategies, where he created and lead Canada’s first
national public affairs and corporate communications practice
specializing in gaming. Before joining H+K in 2004, Troy lead the
policy and sector liaison division for the AGCO, where he played a
central role in crafting the current regulatory and licensing regime
governing the gaming industry. At the AGCO Troy lead major policy
and regulatory projects and worked closely with the CEO and
general counsel to implement change initiatives. He also worked
collaboratively with the executive team at the OLG on expansion
initiatives. Troy has also been a political staffer for the Mike Harris
government, responsible for gaming. In the 1990s, Troy oversaw the
largest expansion of gaming activity in Canadian history, which
included the slot program at racetracks and multiple new casino
developments across the province. During his tenure he served as the
senior policy and legislative advisor to several cabinet ministers
including the Solicitor General, the Minister of Consumer and
Commercial Relations and the Minister of Community and Social
Services. Troy is a frequent speaker at leading gaming conferences,
most recently at the Canadian Gaming Show in Niagara Falls in
June, the iGaming North America (IGNA) conference in Las Vegas,
Nevada, in March 2012, as well as the Global Gaming Expo
(G2E) also in Las Vegas, in October 2011.
Derek Ricci is a partner in the Litigation group in
the Toronto office of Davies Ward Phillips &
Vineberg LLP. He has a diverse civil litigation
practice, with a focus on complex commercial
disputes, securities litigation, contractual disputes
and mining litigation. Derek has acted in matters
before a variety of courts and tribunals, including
the Ontario Superior Court of Justice and Court of
Appeal, the Federal Court of Canada, the British Columbia Supreme
Court and the Ontario Securities Commission. Derek is the co-author
of several papers, including “The Case for Mills Injunctions”,
published in the Advocates’ Quarterly and “The Oppression Remedy
and the Duty to Maximize Shareholder Value”, a paper presented at
an Ontario Bar Association conference in 2006. During his time at
the University of Western Ontario, Derek assisted Professor Robert
Solomon, the National Director of Legal Policy for Mothers Against
Drunk Driving (MADD), in writing several articles related to impaired
driving laws.
Bill Rutsey, chief executive of the Canadian
Gaming Association (the “CGA”) has participated
in gaming from both the public and private sector
perspectives for twenty years, including assisting in
the creation of gaming policy and casino
development in Ontario, Nova Scotia and New
Brunswick. As Practice Leader of the Coopers and
Lybrand (now PricewaterhouseCoopers) Gaming
Consulting Practice, he advised numerous private and public sector
clients, including the Ontario government, authoring the Ontario
Casino Market and Economic Impact Study – the blueprint for the
Ontario casino gaming industry. As CEO of private sector
companies, he developed and managed gaming businesses in
Ontario, Las Vegas and internationally, and has been licensed by
gaming regulators in Nevada and Ontario. As chief executive of the
CGA, Mr. Rutsey is a national advocate for the gaming entertainment
industry and responsible for positioning the association to address
regulatory, political and educational issues affecting the industry. He
is a regular commentator on gaming issues in media and before
government. As well, he is the Chair of Canada’s pre-eminent annual
gaming industry convocation, the Canadian Gaming Summit and
co-publisher of Canada’s premier gaming industry magazine,
Canadian Gaming Business.
Steve Saferin is the President of the Properties
Group and Chief Creative Officer at Scientific
Games. As part of Scientific Games’ global
executive team, he oversees the development of the
company’s licensed properties and promotional
opportunities, as well as cutting-edge new media
initiatives. In 1986, Steve founded MDI
Entertainment, which grew to become the leading
provider of entertainment-based promotions for the lottery industry.
Acquired by Scientific Games in 2003, MDI is now the company’s
licensed properties division offering the industry’s largest portfolio of
licensed properties, as well as interactive products and playershipbuilding programs. Steve recently led MDI’s development of Properties
Plus, the industry’s first comprehensive player loyalty rewards program.
Lotteries launching Properties Plus have increased players’ club
membership and player engagement. Currently, MDI provides
products and services to nearly every U.S. lottery. Before founding
MDI, Steve was Director of Program Acquisitions at ESPN. He also
served in Vice President positions at Viacom Communications and
Warner Amex Cable, supervising cable television franchising in major
U.S. markets. Prior to that, he was an Attorney-Advisor to the Cable
Television Bureau of the U.S. Federal Communications Commission,
and a member of Viacom International’s law department. Steve
earned a B.A. in Journalism from American University and received his
J.D. from the University of Maryland School of Law.
Dan Sanscartier, Vice President of Gaming
Operations, joined Manitoba Lotteries in 2004
and is currently responsible for Club Regent and
McPhillips
Station
Casinos’
operational
requirements, Video Lottery Terminals, Lottery
Products, eGaming, Shark Club Gaming Centre,
Technical Services, and responsible to conduct
and manage First Nations Casinos’ (Aseneskak
and South Beach). Prior to joining Manitoba Lotteries, and since
joining the gaming industry in 1995, Dan assisted with the opening
of several casinos in Nova Scotia, Ontario and on the Caribbean
two-island state of St-Kitts and Nevis. He currently acts as one of the
representatives for Manitoba Lotteries on the Western Canada
Lottery Corporation’s Strategic Advisory Committee. Prior to the
gaming industry, Dan served in the Canadian Armed Forces as a
decorated soldier for 20 years, the first half as a Military Police
Officer and then as a Para-Rescue Specialist.
François Sansregret earned a Bachelor’s
degree in business administration specializing in
finance at the Université du Québec à Trois-Rivières
and has acquired 25 years of experience at LotoQuébec. He spent the first nine years in the finance
sector and then moved on to project development.
After participating in the implementation of the
Société des bingos du Québec (network bingo),
he took an active role in creating Ingenio, the Corporation’s research
and development subsidiary. He has been Director of the project
office since 2006.
Brent Scrimshaw is Atlantic Lottery’s President
and Chief Executive Officer. He believes
passionately in the company’s social responsibility
to all Atlantic Canadians. He is enthusiastic about
opportunities to grow the business in areas that
matter to Atlantic Canadians. He is excited at the
contributions Atlantic Lottery delivers that are
making a difference in our communities every day.
Brent came to Atlantic Lottery in 2006 accepting the role of Executive
Vice President of Brands and Channels. Previously, he had much
success in his role as the Chief Marketing Officer for the Canadian
Football League where he played a pivotal role in reconnecting the
legendary game with audiences from coast-to-coast. A graduate of
the University of Western Ontario, Brent also enjoyed a long and
productive career with Molson in leadership roles that included Vice
President of Marketing for Western Canada and President of its
sports and broadcast subsidiary, Molstar Sports & Entertainment.
Brent’s leadership continues to strengthen Atlantic Lottery’s
longstanding commitment to being an organization where every
employee is focused on service; where operations are transparent;
and where best business practices are applied in a way that reflects
the values and aspirations of Atlantic Canadians.
Show Guide | 59
Speaker Biographies
Dan Shapiro works on the U.S. business
development and marketing efforts of William Hill,
the UK’s biggest bookmaker, which operates 100
sports books throughout Nevada and is the
exclusive risk manager for the Delaware Sports
Lottery. Previously, Shapiro was Director of
Marketing for Brandywine Bookmaking, the parent
of Lucky’s Race & Sports Book. Shapiro was part
of the original management team at Brandywine Bookmaking, a
startup that grew rapidly to operate race and sports books throughout
Nevada and won the Delaware contract. Brandywine was one of
three U.S. sports book operators William Hill acquired last year
along with American Wagering Inc. (Leroy’s) and Club Cal Neva
sports books. Before moving to Las Vegas in 2007, Shapiro held
various roles in the horse racing industry. Shapiro is a graduate of
Boston University.
Bill Sidhu has been in the gaming industry for
over 25 years. He spent 17 years at the British
Columbia Lottery Corporation involved in both the
lottery and charitable gaming side of the business.
At BCLC, he lead a great team who oversaw the
opening of all of BC’s electronic bingo halls and
the launch of a linked bingo game. He also
worked with the various stakeholders including
charities, operators and municipalities to gain support for BCLC’s
charitable gaming initiatives. Since 2004, Bill has held the position
of Vice President of Sales and Marketing at eQube Gaming, a
leader in electronic bingo technology. eQube offers a full range of
electronic bingo and social gaming products throughout North
America and Europe.
Denis Sivret started out in the bingo industry 27
years ago as comptroller of Bingo One Limited in
Sudbury Ontario. For the past 8 years he has
been the General Manager of Sudbury Bingo
Group managing both cGaming sites in the
Sudbury market. Over the years, he has experience
the growth of bingo in the late 80’s and early
90’s; the challenges of the late nineties including
the introduction of non-smoking, slots and market conditions; and,
the transition of two sites to the cGaming environment. Over the
years, Denis has amassed an extensive wealth of knowledge and
experience in marketing, promotion, human resources, accounting
and gaming regulations/standards. He was an instrumental member
of the founding team of the Banque D’Aliments Sudbury Food Bank,
as well as the Childhood-Enfance, a children’s breakfast program.
Denis is a graduate of Cambrian College of Applied Arts and
Technology, Accounting Diploma.
Rick Sleaver joined Arrow Games/Bazaar &
Novelty in May 2005 and is responsible for the
company’s relationship with regulatory agencies in
Canada and is a Product Specialist for Break
Open Tickets. Prior to joining Arrow Games/
Bazaar & Novelty, Rick served as Executive
Director of the Break Open Ticket Program
Management Alliance (BOTPMA), an industry
association representing gaming equipment suppliers and gaming
services suppliers (distributors of Break Open Tickets) in Ontario.
Paul W. Smith is the Director of Corporate
Social Responsibility at BCLC and a driving force
in the field of responsible gambling within B.C.
Prior to joining BCLC in 2006, Paul spent more
than two decades in human resources, public
affairs and communications in the Canadian
brewing industry. Paul works closely with
colleagues from other gaming jurisdictions,
researchers, program developers and problem gambling treatment
providers from around the world to develop and lead BCLC
responsible gambling programs. He has presented on various
responsible gambling topics at numerous conferences and is a
representative on the Canadian Partnership for Responsible
Gambling, and was the founding chair of the Interprovincial Lottery
Corporation’s (ILC) Responsible Gambling sub-committee. In 2009,
Paul and his team were instrumental in BCLC receiving the highest
level of certification for responsible gambling programs by the World
Lottery Association (WLA). In 2010 they also received WLA’s Best
Overall Responsible Gaming Program Award. Paul received a
Bachelor of Arts degree from the University of Alberta, a Master of
Divinity degree from the University of St. Michael’s College and the
University of Toronto, and a Master of Science in Communications
Management from Syracuse University. Paul’s responsible gambling
blog can be found at blogs.bclc.com
Matt Stafford serves as a Business Development
Representative specializing in internet-, mobileand cross-channel gaming for GLI. Originally from
Nevada, Mr. Stafford has just recently relocated
back to North America to spearhead iGaming
development efforts there, returning from three
years working for GLI’s European headquarters in
Amsterdam. Having been on the front line from
day one for pioneering iGaming jurisdictions like Italy, Denmark and
Spain, Mr. Stafford brings with him 1st hand knowledge of the
regulated online gambling markets, including the iGaming products
themselves and the companies that make them. In his first role with
GLI as a Business Analyst at GLI Europe, Matt provided iGaming
industry research which was ultimately instrumental in the development
of GLI’s strategy for entering the iGaming market through the
acquisition of Technical Systems Testing (TST) in May 2010. Matt
holds a B.S. in International Business from the University of Nevada,
Reno, with emphasis in Economics, and has worked in the global
gaming industry for eight years. Prior to joining GLI in 2009, Matt
spent four years working for International Game Technology (IGT) in
Reno, Nevada, USA working for the MegaJackpots and Central
System Product Development groups.
Robert W. Stocker II is a member of Dickinson
Wright PLLC, which has offices in several states, the
District of Columbia, and Toronto, Canada, as well
as affiliations with law firms in Peru, Malta, and
Macau. He has an international practice in the
areas of gaming (commercial, internet, charitable,
Indian, and sweepstakes), regulatory, corporate,
and alternative insurance programs (captives and
insurance pools) law. Mr. Stocker chairs the firm’s Gaming Practice
Group. He is also an adjunct professor at Thomas M. Cooley Law
School, where he teaches courses in gaming law, business planning,
business organizations, and alternative insurance programs, and is a
recipient of the Frederick J. Griffith III Adjunct Faculty Award for
excellence in teaching. Mr. Stocker has been recognized by his peers
for inclusion in Chambers Global, Best Lawyers in America, and
Michigan Super Lawyers for his expertise in gaming law, and he has
been elected a Fellow of the American Bar Foundation. He is the
editor and co-author of The Michigan Gaming Law Legal Resource
Book. Mr. Stocker is also the co-author of Chapter 25 of Collier’s
Guide to Chapter 11 Practice, entitled “Chapter 11 Bankruptcy Cases
Involving Casino Businesses.” Recent law review articles co-authored
by Mr. Stocker include “Gambling with Bankruptcy: Navigating a
Casino Through Chapter 11 Proceedings” and “Remedying the LoseLose Game of Compulsive Gambling: Voluntary Exclusions, Mandatory
Exclusions, or an Alternative Method?” He is a founding member and
past president of the International Masters of Gaming Law; Chair of
the American Bar Association annual program on gaming enforcement,
the Gaming Law Minefield Conference; Chair of the Gaming Law
Committee of the American Bar Association; a member of the Editorial
Board of Gaming Law Review and Economics; and a member of the
International Association of Gaming Advisors. Mr. Stocker has spoken
on numerous gaming, business, and alternative insurance issues at a
variety of national and international conferences and educational
programs. His e-mail address is [email protected].
Angela Swan is the Director of Information
Security at British Columbia Lottery Corporation.
She has worked in the field of IT security and
privacy for 15 years with a focus on security and
privacy management, training, risk assessment
and policy development. Angela has developed
and managed information security programs for
the City of Vancouver, Credit Union Central of
British Columbia (now Central1 Credit Union), Ballard Power Systems
and BC Housing. She is a Certified Information Systems Security
Professional (CISSP), a Certified Information Security Manager
(CISM), a Certified Information Privacy Professional – Canada
(CIPP/C) and a Certified Information Privacy Professional - Information
Technology (CIPP/IT).
George Sweny joined the Ontario Lottery and
Gaming Corporation (OLG) in July 2012, in the
capacity of Senior Vice President, Charitable and
iGaming. George began his career at the Ontario
Lottery Corporation (OLC) in 1975, and has served
in a number of capacities, including as Senior Vice
President responsible for both the Lottery and
Bingo Business units. During this time, George was
also President of the Interprovincial Lotteries Corporation (ILC) from
July 2005 to July 2006 and served as a member of the ILC Executive
Team, which governs national lottery games across Canada. Prior to
joining OLG, George worked as the Chief Strategy Officer for the
Alcohol and Gaming Commission of Ontario (AGCO). In this role,
George was accountable for formulating, driving and implementing
the AGCO’s strategy consistent with the Commissions vision, and
ensuring overall organizational alignment. His role also included
accountability for the Audit and Gaming Compliance function within
the Commission. George’s prior role includes working for Len Stuart
& Associates (LSA) in January 2000 as the Executive Vice President,
and working for the British Columbia Lottery Corporation (BCLC) in
2003 as a member of the executive team. He led the Bingo Gaming
Business Unit for the Corporation and spearheaded the development
of Community Gaming Centres across the province, transforming the
traditional bingo business into modern gaming and entertainment
facilities. George is a member of the Board of Directors of the
Responsible Gambling Council of Canada and has served on the
Board of Directors of the North American State Provincial Lotteries
Association (NASPL).
Jack Tadman is a lawyer at Dickinson Wright
LLP and a member of the Gaming Law Group
where his practice is dedicated to gaming law
and gaming regulatory compliance issues. He is a
member of the International Masters of Gaming
Law as a New Gaming Attorney. Jack is published
regularly in industry peer-reviewed journals and
magazines. Jack can be reached at 416.777.4018
or [email protected].
Eamonn Toland is President of Paddy Power North America. He
started in 1988 as a small chain of Irish betting shops, Paddy Power
plc has become one of the largest online gaming companies globally,
growing 25% per annum for the past decade in legal, regulated
markets around the world, with a $4 billion market capitalization,
no debt and $200m+ cash on the balance sheet. Éamonn Toland
was appointed President, Paddy Power North America in 2012,
responsible for identifying and managing opportunities for the
group. Paddy Power has never advertised or accepted play from
the United States, either before or after UIGEA. They received a
finding of suitability from the Nevada Gaming Control Board in
2012. Éamonn was recently voted one of the Hot 50 in gaming
for 2013 by Gaming Intelligence. Prior to becoming President
for North America he ran the €300m turnover telephone betting
channel for Paddy Power for nearly 5 years. Before joining Paddy
Power he worked as a management consultant with Accenture and
McKinsey & Co. and as a financial analyst with Unilever and CocaCola Schweppes Beverages. Éamonn is a graduate of St. Hugh’s
College, Oxford (Modern History and Economics) and an Associate
of the Chartered Institute of Management Accountants.
Show Guide | 61
Speaker Biographies
Kent R. Verlik is a gaming industry professional
with over 20 years experience in a variety of
senior roles at the Alberta Gaming and Liquor
Commission (AGLC). As Director, Retail Networks,
he led the comprehensive review of all charitable
and provincial gaming policies, culminating in the
final report Achieving a Balance which contained
61 recommendations, was approved by
government and implemented by him between 2001 and 2004. In
2004, he was charged with creating a Social Responsibility division
at the AGLC. Working extensively with stakeholders, he developed
provincial strategies, policies and programs to promote the
responsible sales and use of gambling and liquor products. In 2010,
he took on the role of Executive Director, Corporate Strategies and
Social Responsibility. Currently, he is the Vice President, Lottery and
Gaming. Mr. Verlik is a three time recipient of the Premier’s Award of
Excellence, has a Certificate in Corporate Social Responsibility from
the University of Toronto, and a MBA from Athabasca University.
Kevin Weber has practiced gaming law for his
entire 16-year career. He is a prolific author and
speaker on gaming issues. A member of the
International Masters of Gaming Law, he is
recognized by Chambers Global and Best
Lawyers in Canada as a pre-eminent expert in
gaming law. In his practice, he guides clients
through compliance issues with gaming regulators,
and provides opinions on all matters relating to the lawful operation
of gaming, both land-based and online. He also advises gaming
companies on changes in business immigration laws that affect their
businesses, facilitating cross-border transfers of skilled technical and
management personnel. He can be reached at 416.367.0899 or
[email protected] .
John Wisternoff is an industry leader with 23
years of gaming experience and has held seniorlevel management positions in the areas of Lottery,
Land Based Gaming and Charitable Gaming. He
played a leading role in the creation and launch
of a variety of National and Regional lottery
games, and a successful re-launch of Lotto 6/49.
He also led the creation of new pricing strategies
for the Lottery instant games category and the Gaming division slot
machine, slot pricing program. In his current role as Vice President
iGaming, John is accountable to lead the launch of a safe and
secure internet gaming offering for OLG. John started his career in
packaged goods and convenience store management. In doing
business, he operates with a customer first philosophy that believes
the best decisions are informed by research and strengthened by
data and analysis.
David Zbar has 15 years experience in the
traditional and digital marketing world. He creates
digital and social marketing strategies for a wide
variety of clients in the Gaming, entertainment and
travel sectors. David is a partner in Marshall Fenn
Communications, Canada’s most experienced
casino marketing agency.
Bill Zender is a former Nevada Gaming
Control Agent, casino operator, professional card
counter, and present gaming consultant, who has
been involved in various areas of gaming and
hospitality since 1976. In the past, Bill Zender
has instructed courses on game protection, card
counting, advantage play, and gaming
operations at various colleges and institutions
throughout the country. As a member of JMJ, Inc., Zender was an
owner and operator of the Aladdin Hotel and Casino, and has
additional operational experience in card room casinos in
California and is considered an expert in Asian gaming. Besides
his practical gaming experience, Zender holds a Bachelors degree
in Hotel Administration and a Masters in Business. As a gaming
author Zender has penned six non-fiction books on gaming
including Pai Gow Without Tears, Card Counting for the Casino
Executive, How to Detect Casino Cheating at Blackjack, Advantage
Play for the Casino Executive, and Casino-ology: The Art of
Managing Live Table Games. Presently Bill Zender is the owner/
consultant of Bill Zender and Associates, and is a monthly article
contributor to Casino Enterprise Management Magazine.
Bringing the sights, sounds, and thrill of NASCAR
to casino floors, the NASCAR video slot and Virtual
Racing App has players getting in the game to get
in the race.
Rick, Corey, the Old Man, and Chumlee
take players inside the colorful world
of the Gold & Silver Pawn Shop in this
thrilling wheel bonus game.
Cash Wizard
returns to take
players through an
enchanting
forest with
five bonuses,
Free Games
with Locking
Wilds™, and
interactive
new play
mechanics
U-Drag™ and
U-Launch™.
Augment your land-based casino gaming with mobile,
social, and online play-for-free and wager-based games.
Open architecture enables your choice of best-of-breed
content and delivers a single view of your players when
combined with traditional casino systems.
A versatile suite of specialized on-device
applications enabling you to communicate with
your players and deliver dynamic floor-wide
bonusing at the point of play.
Sumo Kitty™ wrestles up
thrills with 1,024 ways to
win and the new Super Hot
Zone™ play mechanic.
Visit Us at the Canadian GaminG sUmmit Booth #400
702.584.7700 | BallyTech.com |
© 2013 Bally Technologies. NASCAR® is a registered trademark of the National Association for Stock Car Auto Racing, Inc. ©2013 Motorsports Licensing Company, LLC. All trademarks shown are used with the permission of their
respective owners. HISTORY, the H logo, and Pawn Stars are trademarks of A&E Television Networks, LLC. Gold & Silver Pawn is a trademark of Gold & Silver Coin Shop, Inc. © 2013 A&E Television Networks, LLC. All rights reserved.
INNOVATION. RESULTS. REVENUE.
Driving performance for lottery
and regulated gaming worldwide
• Instant, Interactive & Draw Games
• Instant Game Product Management
• Lottery Systems
• Retail Technology
• Video Gaming Terminals & Systems
• Lottery & Operations Management
• Marketing Research & Analytics
• Licensed Properties
• Loyalty & Rewards Programs
• Internet, Mobile & Social Gaming
NORTH AMERICA | LATIN AMERICA | EUROPE | ASIA PACIFIC | AFRICA

show guide - the Canadian Gaming Summit

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