ENT06 SR_IAA_CTest final
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ENT06 SR_IAA_CTest final
2 0 0 6 E N V I R O N M E N TA L , S O C I A L A N D E C O N O M I C S U S T A I N A B I L I T Y P E R F O R M A N C E This report was prepared in conformance with Global Reporting Initiatives guidelines. R E P O R T Profile of Reporting Organization Entergy Corporation (NYSE: ETR) 639 Loyola Avenue New Orleans, LA 70113 504-576-4000 entergy.com Company Profile Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, and it is the second-largest nuclear generator in the United States. Entergy delivers electricity to 2.6 million utility customers in Arkansas, Louisiana, Mississippi, and Texas. Entergy has annual revenues of more than $10 billion and approximately 14,500 employees. Publicly Available Reporting A NNUAL R EPORTS TO S HAREHOLDERS , P ROXY STATEMENTS entergy.com/investor_relations/annual_publications.aspx I NVESTOR G UIDES entergy.com/investor_relations/annual_publications.aspx G REENHOUSE G AS P ROGRESS R EPORTS entergy.com/our_community/environmental_reports.aspx CONTRIBUTIONS AND OTHER S OCIAL R ESPONSIBILITY I NITIATIVES entergy.com/our_community LOW-I NCOME I NITIATIVE entergy.com/our_community/low_income.aspx T HE M OST I MPORTANT C USTOMER www.eei.org/magazine/editorial_content/nonav_stories/2002-09-01-customer.htm O N THE B RINK : T HE H OME E NERGY A FFORDABILITY G AP entergy-neworleans.com/global/our_community/advocate/GAP.pdf T HE E CONOMIC D EVELOPMENT I MPACT OF H OME E NERGY A SSISTANCE entergy-neworleans.com/global/our_community/advocate/colton_assistance.pdf T HE E CONOMICS OF E DUCATION – P UBLIC B ENEFITS OF H IGH -Q UALITY P RESCHOOL E DUCATION FOR LOW-I NCOME C HILDREN entergy-neworleans.com/global/our_community/advocate/education_book.pdf S USTAINABILITY R EPORTS entergy.com/our_community/environment.aspx G LOBAL S ULLIVAN P RINCIPLES www.thesullivanfoundation.org/gsp Letter to Our Stakeholders 2 Our Aspirations, Points of View and Values 4 Our Policies, Systems and Metrics 6 Safety Aspirations Environmental Aspirations 8 12 Social Aspirations 18 Financial Aspirations 24 Future Commitments 29 Having It All. Top-quartile shareholder returns. Unlimited energy. Affordable power. Clean air and water. Safety and security. A healthy, educated and productive society where no one suffers in poverty. Imagine achieving not just one or two of these ideals; imagine having it all. At Entergy, we believe it is our responsibility to imagine having it all. First we imagine, and then we aspire and seek to achieve. In setting our aspirations, we adhere to the principles of sustainable growth. It is our firm belief that only by consistently delivering superior financial, environmental and social results can we build a company that is worthy of your investment and trust. 1 To Our Stakeholders: We have long been champions of sustainability. The principles of sustainable growth have worked for Entergy even though I couldn’t predict how or how well eight years ago when I was given the opportunity to become CEO. Nor can I even explain today exactly how they contributed to the achievement of the highest total shareholder return in the industry over these eight years. Entergy’s average annual total shareholder return was almost three times the industry average. And we started with no financial headroom or margin for error and have had our share of adversity along the way, like the unprecedented 120,000 square miles of damage from hurricanes Katrina and Rita in 2005. Today, we continue to assert that the principles of sustainable growth are the only way to run the business, and have the track record to support the belief that expediency or taking shortcuts doesn’t serve anyone well. We continue to set aspirations to not only be a leader in financial, environmental and social performance, but to separate Entergy from our peers. We have demonstrated it is possible to deliver consistently superior shareholder returns (multiples of the industry average), create a safe and inclusive workplace, preserve our environment and contribute to a productive society. Using our dynamic point-of-view driven business model, our aspirations will be tomorrow’s benchmark for what “having it all” means in business and to its various stakeholders. ■ Sustainability in Good Times and Bad The 2005 hurricanes put everything we believe and have practiced to the test. In 2006 our efforts could have easily been consumed with the near-term recovery of storm-related costs, but we maintained our long-term commitment to the principles of sustainability. For example, even as we pushed diligently for storm restoration cost recovery at local, state and federal levels in 2006: ■ We continued to set new standards in emergency restoration not only in our own service area, but in assisting others. We were honored to receive Edison Electric Institute’s Emergency Assistance Award. Entergy has received either EEI’s Emergency Assistance Award or Emergency Response Award for nine consecutive years. ■ As the rebuilding process began, we worked to educate and influence communities to adopt environmentally smart building standards in order to lower future utility bills for our customers and reduce environmental emissions. We redoubled our efforts in support of wetland restoration to reduce flooding risks from future storms in New Orleans and other communities along the Gulf Coast. 2 ■ ■ ■ We made our second five-year commitment to voluntarily stabilize our CO2 emissions at 20 percent below year 2000 levels from 2006 to 2010 after successfully completing our first commitment with emission levels that were 23 percent lower than our target. We worked to maximize Low Income Home Energy Assistance Program funding for our low-income customers through meetings with members of Congress and an aggressive media campaign in all our jurisdictions. Entergy states received over $75 million in additional LIHEAP funding in 2006 and we made extensive outreach efforts to our LIHEAP-eligible customers to help them secure assistance with their bill payments. In 2006, Entergy advocacy efforts such as these were recognized again by the Edison Electric Institute’s Advocacy Excellence Award – the second consecutive year we’ve been so honored. Entergy and the Entergy Charitable Foundation contributed more than $10 million through more than 3,000 grants in 2006 to community groups and organizations that serve the communities in which we operate. Entergy employees volunteered nearly 14,000 hours of their time valued at more than $250,000. In 2006, we delivered total shareholder return of 38 percent, relative to the 20 percent returned by the Philadelphia Utility Index. We restored market ■ confidence by demonstrating that Entergy’s long-term value proposition remains intact. Most importantly, in 2006, our employees achieved the safest year in the history of the company. In 2006, for the fifth consecutive year, Entergy was named to the Dow Jones Sustainability Index – World, an index that tracks the performance of companies that lead their field in terms of corporate sustainability on a global basis. This year we were the only company in the U.S. electricity sector to be so honored. In the electricity sector, Entergy ranked best in class for social responsibility, corporate governance, climate strategy, corporate citizenship/philanthropy, stakeholder engagement and occupational health and safety. All of which is evidence that the principles of sustainable growth work – in good times and bad. The Time to Aspire for More By any measure, 2006 was a defining year for Entergy. Thanks to a lot of hard work by our employees, the support of our customers, communities and owners and the collaborative efforts of too many to mention at the federal, state and local jurisdiction levels, we recovered from two unprecedented storms that devastated our service territories and much of our infrastructure. Then we moved beyond survival and recovery. We took steps to reduce our impact on the environment and ensure our customers have access to reliable, affordable power for years to come. While we are pleased to report such progress, we are far from done. We recognize that after overcoming such adversity there is a great temptation to become satisfied and complacent. Instead, now is the time to aspire for more. Imagine. Aspire. Achieve. As 2006 drew to a close, we took a hard look at our aspirations. We assessed our current position, evaluated multiple scenarios using our dynamic points of view on market conditions and refined our aspirations. We present our five-year aspirations for 2006 through 2010 later in this sustainability report as well as in our 2006 annual report. Underlying our refined aspirations is our timeless belief in the principles of sustainable growth, the unlimited human potential and basic human goodness. The long-term success of our company depends on our ability to ensure our employees’ safety, meet our customers’ expectations, deliver superior returns to our owners, conserve and protect our environment and contribute to a healthy, educated and productive society. It takes steady progress along every dimension to generate lasting growth and value. While all aspirations involve some stretch, our new aspirations are firmly grounded in the reality of our current business as well as the future scenarios we believe most likely, based on our current points of view. We put these aspirations before you to share our vision for what we believe is possible and to challenge ourselves to continuously reach beyond our current grasp. The Power to Sustain We began 2007 with great momentum and anticipation. Our diverse, dedicated family of employees continues to deliver truly outstanding performance, whatever the obstacles. Our point-of-view driven business model continues to serve us well, giving us the ability to adapt our strategies and positions quickly as market conditions change. Finally, our commitment to sustainability and our focus on total shareholder return set a clear framework 3 for all our decisions and actions. Entergy as an organization remains committed, focused and ready to adapt to whatever the future may bring. As a leadership team, we are always mindful of our fiduciary obligations to our owners and our moral responsibilities to our customers and communities. As evidence of this, I can report that a recent study performed by Forbes magazine found Entergy to be one of America’s most trustworthy companies. We were the only electric utility to make the list of 100 and also were among the top five for large capitalization companies. While the recognition was pleasing, “fair dealing with all stakeholders” is the minimum we expect. We believe we have the power to not only financially succeed in the years ahead, but the obligation to help assure the sustainability of the world around us. At Entergy, “having it all” means no less. J. Wayne Leonard Chairman and Chief Executive Officer Aspiring for More O UR A SPIRATIONS , P OINTS Our aspirations set the direction for what we want to achieve as an organization. In setting our aspirations, we adhere to the principles of sustainable growth. It is our firm belief that only by consistently delivering superior results for our shareholders, our employees and our society can we build a sustainable future for our company and our world. ■ ■ AND VALUES We aspire to operate safe, secure and vital nuclear resources in an environment that is both growing and carbon-constrained. Safety and security come first in our nuclear operations. After that, we aspire to uninterrupted operations and continuous improvement in productivity. We are committed to aggressively pursue opportunities to expand our nuclear fleet more fully, utilizing our talented and deeply skilled workforce. ■ We aspire to break the cycle of poverty for our customers and contribute to a society that is healthy, educated and productive. Our social aspirations encompass our communities, our employees and our environment. No one should have to choose between food and electricity. We strive to make our service as affordable as possible, but we do not accept that as the end of our responsibility. We strive to contribute to the eradication of poverty in our utility service territories. We aspire to eliminate lost-time accidents in every area of our business and create a workforce as diverse as the communities in which we operate. We strive to be the cleanest power generator in America – one that voluntarily limits our greenhouse gas emissions and conserves natural resources in as many ways as possible. We aspire to consistently deliver top-quartile total shareholder returns. We aspire to grow earnings per share by $1.00 each year through 2010, earn returns at or above our risk-adjusted cost of capital and maintain solid investment grade credit with flexibility to manage risk and act on opportunities. We aspire to return cash to our owners through common stock repurchases of up to $500 million each year and/or dividends targeting a 60 percent payout ratio over time. ■ V IEW operational and economic challenges. We strive to address these challenges while continually improving customer satisfaction, increasing productivity and decreasing costs. Our 2006 to 2010 Aspirations At the end of 2006, we assessed our current position and stated strategies. We evaluated multiple scenarios using our dynamic points of view on market conditions. Presented here is the result of our evaluation and assessment – our five-year aspirations for 2006 to 2010. OF We aspire to provide clean, reliable and affordable power in our utility business. We aspire to safe, efficient and effective operations in all areas – generation, transmission and distribution. Our service area has unique In addition to our aspirations, our strategies, decisions and actions also are guided by our Environmental Vision Statement. Adopted by our Our Environmental Vision Statement Sustainable Development We will: ■ Develop and conduct our business in a responsible manner that is environmentally, socially and economically sustainable. ■ Promote environmentally cleaner and more efficient generation, transmission, distribution and use of energy. ■ Encourage employees to conduct their personal and corporate lives in such a way that the earth’s environment is preserved for future generations. Performance Excellence We will: ■ Meet, but preferably exceed, environmental legal requirements, conforming to the spirit as well as the letter of the law. ■ Understand, minimize and responsibly manage the environmental impacts and risks of our operations, setting goals that reflect continuous improvement. 4 ■ ■ ■ Be a good steward of the land that we own and the wildlife and natural resources that are in our care. Communicate our commitment to the policy internally and provide the resources, training and incentives to carry it out. Track and publicly report our environmental performance using best practice reporting guidelines. Environmental Advocacy We will: ■ Inform employees, customers, shareholders and the public on matters important to the environment. ■ Maintain a constructive dialogue with government agencies and public officials, communities, environmental groups and other external organizations on environmental issues. ■ Lead by example, demonstrating responsible environmental behavior everywhere we serve and supporting public policy that contributes to an ever-improving global and local environment. Board of Directors in 2002, the statement articulates our commitment to conduct our business in a way that best preserves and protects our environment. Our Dynamic Point-of-View Driven Business Model With our direction clearly set by our aspirations, we develop specific strategies using our point-of-view driven business model. We establish points of view on key competitive, regulatory and financial issues using deep market knowledge and sophisticated analyses. We also hold clear points of view on a number of environmental and social issues. Our points of view are dynamic, adapting to changing external and internal conditions. As a result, we believe our strategies and decision-making are timely and effective. Here are our points of view on the key sustainability issues of safety, environmental protection and preservation, and social responsibility. S AFETY We believe there is no more important goal than the absolute safety of our employees and contractors. We believe that creating an accident-free work environment must be the top priority of every employee. We continue to develop systems, solutions and training to address the underlying causes of accidents. We also continue our efforts to promote the safe use of electricity and gas by our customers. E NVIRONMENTAL P ROTECTION AND P RESERVATION We believe that a healthy, protected environment is not free but rather requires positive action by individuals, industry and government. When actions like installing pollution-control equipment are taken, the costs are apparent. When positive actions are not taken and the environment suffers as a result, then costs accrue to innocent members of society and future generations. Given our strong point of view on the environment, we strive to be the cleanest power generator in America – one that voluntarily limits our greenhouse gas emissions and conserves natural resources in as many ways as possible. Of particular note are two broad strategies we are pursuing to address the issue of global climate change. First, we are taking action to reduce our impact on global climate change. We already have one of the lowest CO2 emission rates among our peers. As of 2005, we were the fifth lowest among the largest 100 power generators in the United States. Second, we are aggressively advocating positive actions on global climate change at all levels of government and within our communities. We participate in 10 organizations advocating equitable regulation of greenhouse gases in all industries. In a centerpiece to our 2006 annual report to shareholders, we present the opinions of six recognized and respected experts on climate change. Available online at entergy.com, we encourage every individual, business leader, regulator, legislator and world leader to develop an informed point of view and take action on this critical issue. S OCIAL R ESPONSIBILITY We believe a healthy, productive and educated society – on both a local and global level – is vital to our own success as an organization. We also believe we have a moral responsibility as human beings to help others. We actively contribute to our communities through our corporate giving and the Entergy Charitable Foundation. We believe it is our responsibility to work to eradicate poverty in the areas served by our utilities. We seek to improve the flow of public and private funds to our 5 low-income customers. We seek to provide affordable energy and help customers better manage their energy usage. We also are providing funding, undertaking research and advocating legislation that addresses the underlying causes of poverty in order to help move families and individuals towards self-sufficiency. Our Values Our values and ethics guide our employees as they interact with customers, regulators, investors, contractors and vendors. Our values are to: ■ Create and sustain a safe work environment ■ Possess a winning spirit ■ Focus on our customers ■ Grow the business ■ Be active team players ■ Treat people with respect ■ Aggressively look for better ways ■ Take actions to achieve results ■ Above all, act with integrity Our Code of Entegrity outlines the policies and ethical standards that our employees are expected to follow as they do business. The Code of Entegrity is available online at entergy.com. We use an outside company to operate a toll-free Ethics Line 1-888-257-ETHIC to enable and encourage any individual to report easily and anonymously any violation of our Code of Entegrity. Through the actions and character of our employees, we have earned a worldwide reputation as a responsible and respected corporate citizen. It is one of our most valuable assets. Our strong values help us protect and enhance our reputation every day. From Aspire to Achieve O UR P OLICIES , S YSTEMS Embodying our belief in the principles of sustainable growth, our aspirations define what we strive to achieve as an organization. Our Safety, Health and Environmental policies and management system help integrate the principles of sustainable growth into the daily actions and decisions of our approximately 14,500 employees as they work to achieve our aspirations. Integrating Sustainability Into Daily Operations Our SH&E policies ensure that every employee considers the sustainability impact of his or her decisions and actions. Our policies are to: ■ Conduct business in a responsible manner by promoting sustainable SH&E solutions that build value for our shareholders, minimize risk, ensure the safety and health of our employees and contractors, reduce environmental impacts from our operations and contribute to the social well-being of the communities we serve. ■ Integrate SH&E management considerations into our strategic business planning and decision-making. ■ Ensure that our business leaders are held accountable for SH&E performance. ■ Meet or exceed applicable SH&E legal requirements, addressing the spirit as well as the letter of the law. ■ Engage key stakeholders to anticipate emerging SH&E issues, respond to legitimate concerns and advocate development of sound corporate policy. ■ Share best practices among Entergy business units to enhance performance and report publicly on our SH&E performance. Measuring and Improving Sustainability We use our Safety, Health and Environmental Management System to measure and improve our performance relative to 6 AND M ETRICS sustainable development. Through our SHEMS, we monitor our SH&E performance in a manner that is consistent with the International Standardization Organization’s 14001 or ISO 14001 for environmental protection as well as the U.S. Occupational Safety and Health Adminstration’s Voluntary Protection Program for safety. Certification under either program is encouraged but not required. We also use our SHEMS to establish consistent standards and processes across businesses and functions. As a result, we are able to build greater awareness of sustainability issues across our organization and we can address the issues more efficiently and effectively. In 2006, we made several enhancements to our SHEMS to further improve our safety and environmental performance. For example: ■ We established SH&E standards so that we can address common issues with a consolidated, systemwide standard. We also further clarified roles and responsibilities to enable more effective decision-making on SH&E issues. ■ We developed new measures including a cooling water usage metric to help us better protect and conserve valuable natural resources. ■ We established an Office of the Chief Executive Accident Reporting Process to enhance our safety culture. Under this process, investigative findings and resolutions are elevated to leaders at the highest level of the organization. With these and other enhancements made in 2006, we believe we are well-positioned to continue to drive sustainable growth in all areas of our business. How SHEMS Works Top Level Policy Compliance Requirements Risk Assessments Top Level Policy Programs and Procedures Senior leaders set the vision, global strategies, expectations and framework for SH&E performance management within their business or function.The visible commitment of leadership to SH&E performance is critical to Entergy’s sustainable growth and longterm success. Working with SH&E experts, managers and their employees implement processes that comply with SH&E requirements, control risks and achieve SH&E objectives.The SH&E processes are described in program documents and detailed procedures. Training Strategic Objectives Programs and Procedures Training Compliance Requirements With the support of functional experts, managers must understand and communicate applicable SH&E laws and regulations as well as corporate and customer requirements. A solid understanding by employees is fundamental to compliance and helps drive responsible, effective performance. Effective SH&E training is available to all Entergy employees as needed.The training is designed to help individuals understand the SH&E requirements and impact associated with their work. It also can help employees understand the associated risks and the physical conditions and behaviors necessary to control those risks. Risk Assessments Self-Assessment Managers must identify and assess the SH&E risks associated with their business or functional activities. Informed risk assessments are needed in order to establish effective controls to protect employees, the public and the environment. Teams measure progress against objectives through periodic compliance evaluations. They also measure the effectiveness of the SH&E management system through selfassessments. Management Review Self-Assessment Strategic Objectives Managers set SH&E objectives that describe the desired and expected achievements for their business or function.The objectives also set the direction for continuous improvement. Management Review Periodic and formal review by senior managers of self-assessment results and progress toward established objectives assures effective SH&E performance evaluation. It also can highlight any deficiencies in the SH&E management system. Audit Process The Safety and Environment Audit Program conducts audits using independent third-party auditors to assess, document and report compliance status at Entergy facilities.These audits also serve as a vehicle to identify and communicate innovative ways of conducting our business while improving safety and environmental performance. Results of these audits are reported to management on a regular basis and to the Audit Committee of the Board of Directors annually. 7 Imagine an accident-free workplace where safety and security always come before anything else. We aspire to eliminate lost-time accidents in every area of our business. We have no hesitation in telling investors or customers that safety always comes first; it’s something we prove in our actions every day. I n 2006, the most notable of all our accomplishments came in the area of safety. Our employees achieved the safest year in our company’s history. ■ For Entergy employees, the Lost Work Day Incident Rate for 2006 was down 26 percent from 2005. Lost-time accidents were down 42 percent in 2006 versus 2005, and restricted duty accidents were down 27 percent. ■ For our contractors, the Lost Work Day Incident Rate for 2006 was down 51 percent from 2005. Lost-time accidents were down 77 percent in 2006 versus 2005, and restricted duty accidents were down 28 percent. ■ ■ ■ ■ ■ ■ Active safety participation and ownership Contractor safety Ergonomics Hazard assessments/barriers Human performance Safety information management system Concurrent with the development of our strategic initiatives, a Six Sigma Analysis Team began analysis of more than 600 specific incidents to identify root causes and recommend specific process improvements. The results of their work will help to further develop action plans for each strategic initiative. To date, recommendations from the Six Sigma team include enhancements to incident investigation processes, the use of a safety information management system, and the use of Six Sigma methodology for analysis of vehicular accidents. This outstanding performance is evidence that we are developing a “safety first” culture at Entergy. We are building safety awareness in every employee and contractor through ongoing communications and training. In addition, under our five-year strategic plan, we are implementing programs and initiatives needed to improve our safety performance. Our progress toward our safety strategy is detailed in this section of our sustainability report. Our Contractor Safety Program In 2006, in response to a leveling-off in contractor safety performance, we introduced a proactive contractor safety model called “Contractor Partnering.” The model is a combination of proactive programs designed to eliminate the need for reactive discipline by: ■ Defining and effectively communicating key expectations ■ Identifying gaps through a formal observation/audit program ■ Sharing responsibilities for managing corrective action plans ■ Managing a Safety Scorecard Program and integrating the scorecard with the supply chain process. The scorecard uses both leading and lagging indicators weighted 70 percent and 30 percent, respectively Our Strategic Initiatives The goal of our five-year safety strategy is to reduce the Lost Work Day Incident Rate for Entergy employees and contractors by a minimum of 50 percent and enhance the focus on continued elimination of all fatalities. Eighteen strategic initiatives were explored and six initiatives were identified for implementation in the 2007 to 2011 time period. The six initiatives are: 9 LWDIR Entergy Annual Lost Work Day cases per 100 employees 0.38 0.34 0.25 04 05 06 LWDIR Contractors Annual Lost Work Day cases per 100 contractors 0.70 OSHA Voluntary Protection Program 0.65 0.34 04 05 Contractor Partnering is administered by safety advisory boards that are chaired by contractors and facilitated by Entergy employees. The boards align with specific organizations such as vegetation management, line and substation construction, and meter reading. The boards create and disseminate solutions to safety issues within their organizations. The proactive programs of Contractor Partnering delivered significant improvements in contractor safety in 2006. Lost-time accidents for contractors dropped from 35 in 2005 to 8 in 2006. Contractor restricted duty accidents dropped from 18 in 2005 to 13 in 2006. We expect to see ongoing improvement in performance as Contractor Partnering continues to identify and develop solutions to potential safety issues. 06 OSHA’s Voluntary Protection Program recognizes businesses and work sites that show excellence in occupational safety and health. VPP participants develop and implement systems to identify, evaluate, prevent and control occupational hazards to prevent employee injuries and illnesses. According to OSHA, the average VPP work site has a Lost Work Day Incident Rate at least 50 percent below the average of its industry. The safety portion of Entergy’s Safety, Health and Environmental Management System is similar to many aspects of OSHA’s VPP. We use a comprehensive system, employee participation and regular self-evaluations to meet performance-based criteria consistently. Continuous improvement along multiple dimensions of safety performance is a key element of our approach. Entergy employees continue to pursue recognition for each of our suitable work sites under OSHA VPP. At year-end 2006, more than 30 of our nuclear, fossil, distribution and transmission sites had earned Star status. In addition, our Vermont Yankee Nuclear Power Station received Merit designation, which is considered an effective stepping stone to Star status. Public Safety Our commitment to safety extends beyond our workplace. Each year in the United States, hundreds of people are killed and more than 10,000 people are injured from electricity incidents in the home. At work, electricity causes more than 300 deaths each year. With greater awareness and education, electrical incidents can be avoided. We offer a variety of resources on our Web site – entergy.com – to help the public live and work safely around electricity and natural gas. Visitors to our site can gather information on electrical shocks, power lines and service panels, electrical fires and electrical appliance safety, as well as natural gas safety. We also offer a section for kids and teachers called “Electrical Safety World” that provides a fun way to learn about safety practices. As an energy company, we are committed to the safety of the employees and contractors who work to deliver power, and to the safety of those who use it. At Entergy, safety always comes first. As of year-end 2006, more than 30 of our nuclear, fossil, distribution and transmission sites had earned Star status, the highest possible safety rating for an industrial work site. Nuclear Sabine Plant (Texas) Labadieville (La.) Arkansas Nuclear One (Ark.) Sterlington/Perryville (La.) Jennings (La.) Grand Gulf Nuclear Station (Miss.) Waterford 1&2 (La.) Bastrop (La.) James A. FitzPatrick Willow Glen (La.) Winnsboro (La.) Nuclear Power Plant (N.Y.) Port Allen (La.) Pilgrim Nuclear Power Station (Mass.) Distribution Harrison (Ark.) River Bend Station (La.) Chalmette (La.) Terrebonne (La.) Waterford 3 Nuclear Power Station (La.) New Orleans East (La.) Jonesboro (La.) Riverlake East (La.) Malvern (Ark.) Fossil Riverlake West (La.) Delta Plant (Miss.) West Bank (La.) Transmission Little Gypsy (La.) Bushnell Training Center (La.) West Monroe Transmission Louisiana Station (La.) Reserve (La.) Nelson Plant (La.) Lafayette (La.) and Substation (La.) Virgil Street (La.) LWDIR Entergy vs. Peer Group s, In c. GE ng O o ec Cl Co . ic di ec ol co H pa Ta m Pe p a id or Fl El Li & er Po w le Al Am 11 tr gh ne rg tC o. y Co . en gh a Ge or gi lf Gu yE Po w er er Co . er Po w ic tr ec El an er ic la Co n st el Al Po w er Po w ke Du tio n am ab Co . p. Gr gy er En a re ss Po w En er er Co . gy G E& SC og Pr ss si is M En te rg y ip pi Co r po Po w ra er tio Co . n 0.25 Imagine a clean, healthy environment that does not pose a threat to future generations. We strive to be the cleanest power generator in America – one that voluntarily limits our greenhouse gas emissions and conserves natural resources in as many ways as possible. energy efficiency. Details of our 2006 efforts to implement our environmental strategy are presented in this section of our sustainability report. E ntergy is the second-cleanest utility generator among the top 10 U.S. generators, due largely to our portfolio of clean nuclear and natural gas generation resources. In 2006, we achieved our best year of environmental performance since we began monitoring our current suite of performance metrics. ■ Our 2006 performance on a variety of measures such as hazardous waste generation, National Pollution Discharge Elimination System compliance, coal ash recycling and the number of reportable spills either improved or remained consistent with our performance in prior years. ■ We made a second voluntary commitment to stabilize our greenhouse gas emissions from 2006 to 2010 at 20 percent below year 2000 levels. In 2006, our CO2 emissions were 38.9 million tons, nearly 10 percent below target. In 2005, we completed our first five-year commitment, beating our emissions target by 23 percent while increasing power sales by 21 percent from 2001 to 2005. By the end of 2005, Entergy was cumulatively 62 million tons below its CO2 stabilization commitment and six percent below 1990 levels as shown in the graph below. Strengthening Our Clean Generation Portfolio More than 80 percent of the power we generate comes from clean sources such as nuclear and natural gas. At Entergy, we firmly believe that safe, affordable and emission-free nuclear generation is vital to sustainable growth. We are currently the second-largest nuclear operator in the United States. We own and operate 11 reactors in the Northeast, South and Midwest, and operate a 12th in the Midwest under a service agreement. The newest member of the Entergy fleet is the Palisades plant near South Haven, Mich., which was purchased in April 2007. Currently, about one-third of our generation capacity is supplied by nuclear power and approximately 50 percent of the energy we generate comes from nuclear power. We continue to expand our nuclear generation by operating at high capacity factors and through uprates. Through 2006, we have added 512 megawatts of nuclear capacity through uprates and capacity improvements. We are pursuing renewal of our operating licenses at each of our Northeast fleet sites. In 2006, the Nuclear Regulatory Commission accepted our applications to renew our operating licenses for an additional 20 years at the Vermont Yankee Nuclear Power Station in Vermont, the Pilgrim Nuclear Power Station in Massachusetts and the James A. FitzPatrick Nuclear Power Plant in New York. The NRC also renewed the operating license for the Palisades Nuclear Plant in Michigan for an additional 20 years, through 2031. Finally, in November 2006, we formally announced our intention to extend the license of our Indian Point Energy Center in New York. Entergy CO2 Emissions 70.0 60.0 50.0 40.0 30.0 90 92 94 1st Goal 2nd Goal 96 98 00 02 04 06 08 10 Actual BAU Forecast Our comprehensive environmental strategy includes one that voluntarily limits our greenhouse gas emissions as we continue our focus on coastal restoration, recycling, community improvement and 13 We see potential in the development of new nuclear capacity at our Grand Gulf Nuclear Station and River Bend Station. The Nuclear Regulatory Commission issued an early site permit to Entergy in March 2007 for a possible new nuclear unit at the Grand Gulf site. With our positive point of view on nuclear generation, we continue to aggressively pursue opportunities to expand our nuclear business. We also continue to invest in clean and efficient technologies like combined-cycle gas turbine plants. In January 2006, we completed the purchase of the 480-megawatt, natural gas-fired, combined-cycle Attala facility near Kosciusko, Miss. Through this acquisition, we added a highly efficient plant to our generation portfolio as we did in 2005 with the purchase of the 718-megawatt, natural gas-fired, combined-cycle Perryville plant in Louisiana. We also announced in February 2007 an agreement to acquire the 322-megawatt, natural gas-fired, simple-cycle Calcasieu Generating Facility in southwestern Louisiana. We continue to explore other emerging clean generation technologies. For example, we expect to repower our Little Gypsy gas-fired generation plant utilizing circulating fluidized bed technology and using petroleum coke, a byproduct of the oil refining process, as the primary fuel. The Little Gypsy project is expected to result in a decrease of more than 2,000 tons of nitrogen oxide emissions each year from current emission levels. We will achieve our aspiration to be the cleanest power generator in America largely by continued investment in our clean generation portfolio. We continue to evaluate opportunities to expand our clean generation capability through operational excellence, acquisition, power purchase contracts and other types of agreements. Emissions From Entergy-Owned Generation SO2 CO2 500 7 5.51 300 2 5.69 5.41 5.27 1.31 1.34 1.34 1.35 0.66 0.67 0.63 0.58 35.6 32.9 0.74 1.45 1.14 0.79 1.14 1.01 63.6 57.2 82.9 63.6 47.0 44.2 0 0 02 03 04 05 36.8 38.3 0 0 06 02 03 04 05 06 National Avg. Entergy Avg. Entergy National Avg. Entergy Avg. Entergy (lb SO2/MWh) (lb SO2/MWh) (thousand tons/year) (lb CO2/KWh) (lb CO2/KWh) (million tons/year) Hg NOX 3 3.5 2.80 300 4 2.80 2.51 2.51 2.45 2.21 2.00 1.87 1.22 0.63 0.67 0.54 0.32 0.35 0.38 0.61 0.34 0.62 04 05 0.89 52.7 57.2 50.0 0.69 38.6 0 03 1.00 0.35 0 02 0.95 73.0 06 0 0 02 National Avg. Entergy Avg. (lb Hg/100GWh) (lb Hg/100GWh) tons/year) Entergy 14 03 04 05 06 National Avg. Entergy Avg. Entergy (lb NOX/MWh) (lb NOX/MWh) (thousand tons/year) Driving Greater Energy Efficiency Driving greater awareness of energy efficiency is a stated goal in our five-year environmental strategy. The massive displacement of residents and damage to homes as a result of Hurricane Katrina provides an opportunity to restore the region’s housing stock with energy efficient and sustainable building practices and materials. In September 2006, Entergy and its partners planned and hosted the Housing Solutions Summit in New Orleans featuring national and local experts who provided detailed guidance and information on the regional rebuilding process. An estimated 15,000 attendees learned about energy efficiency, environmental sensitivities, building alternatives, financial opportunities and local zoning regulations. Eighty-nine Entergy employee volunteers helped with the event. In 2006, we also continued our participation in Energy Star – a government-backed program helping businesses and individuals save money through better energy efficiency. We distributed Energy Star materials to our customers through customer service organizations and our Web site – entergy.com. In partnership with Home Depot, we held Energy Star workshops in New Orleans with more than 2,000 customers participating. In Texas, Entergy is continuing to meet its requirement to offer energy efficiency programs to reduce peak demand growth by 10 percent each year. We are meeting that goal by offering energy efficiency programs for residential, commercial and industrial customers, with a special emphasis on our low-income customers. Entergy also promotes an Energy Star Residential New Construction program. In fact, for three years in a row, Entergy has been recognized for its Energy Star homes program by the U.S. Environmental Protection Agency for Outstanding Achievement. In 2006, we joined more than 50 leading organizations across the United States in adopting a new National Action Plan for Energy Efficiency. In addition, in all our utility companies we participated in a variety of energy efficiency programs including weatherization programs for low-income customers. Hazardous Waste Generation in tons 110.6 91.6 39.6 41.7 Stabilizing Greenhouse Gas Emissions Our second voluntary greenhouse gas stabilization commitment will be achieved by strengthening our clean energy portfolio, driving greater energy efficiency, purchasing energy from clean, efficient sources and actively participating in greenhouse gas offset markets using a $3 million Environmental Initiatives Fund. The following are examples of types of projects we supported in 2006 to help partially offset CO2 emissions from Entergy’s generating plants. ■ We purchased 150,000 metric tons of CO2 emission reduction credits from Anadarko Petroleum. The credits were verified by an independent third party and registered by Environmental Resources Trust. The verified emission reduction credits were created by capturing CO2 vent gases from gas liquids production and placing the CO2 into oil-bearing formations for geologic storage and enhanced oil recovery. Entergy buys natural gas from Anadarko and burns it to generate electricity. This transaction effectively made 270,000 megawatt hours of electricity produced by natural gas-fueled generating plants carbon-neutral. 04 05 06 In 2005, hazardous waste generation from normal operations was 39.6 tons. In addition, in 2005 we generated 52 tons as a result of a pipeline explosion near one of our plants. NPDES Exceedances 56 54 48 04 05 06 ■ We are working with Nike Inc., the Environmental Resources Trust and other concerned citizens to form a Solar Reinvestment Fund to help revitalize New Orleans with newly constructed, solar-powered schools and homes. With its use of solar energy, the initiative will reduce CO2 emissions while helping New Orleans recover from the devastation of Hurricane Katrina. Entergy also purchased emission reduction credits totaling 100,000 metric tons from Nike. The credits were verified and registered by the Environmental Resources Trust as a result of Nike exceeding its carbon footprint goals with the World Wildlife Fund’s Climate Savers program. We aggressively advocate positive actions to stabilize greenhouse gas emissions at all levels of government and within our communities. We participate in 10 organizations advocating equitable regulation of greenhouse gases in all industries. Additionally, in August 2006, Entergy was the only utility in the nation to file an amicus curiae or friend of the court brief with the U.S. Supreme Court in Massachusetts versus the U.S. Environmental Protection Agency. In this brief, Entergy supported the plaintiffs’ position that the EPA has authority and responsibility to regulate CO2 as an air pollutant under the existing Clean Air Act. In 2007, the U.S. Supreme Court ruled the Clean Air Act gives the EPA the authority to regulate the emissions of CO2 from cars. We also invest in a number of carbon sequestration projects as a way to stabilize the amount of CO2 in the atmosphere. Planting native hardwoods on the land Entergy owns and funding the reforestation of other acreage is expected to sequester millions of tons of CO2 gas over several decades. For example, Entergy Mississippi is planting 43,000 cloned pine Supporting Community-Based Environmental Stewardship Projects Our Environmental Stewardship Grant program supports community-based projects that provide sustainable solutions to preserve the environment. In 2006, the eighth year we have awarded Environmental Stewardship grants, we provided approximately $250,000 to community organizations. Here are the Environmental Stewardship Grant awards for 2006. Arkansas Atkins Junior/Senior High School Audubon Arkansas MCT Inc - Accessabilities Nature Conservancy - Arkansas White River Planning and Development District, Inc. Louisiana National Wildlife Federation Louisiana Universities Marine Consortium Black Bear Conservation Committee Coalition to Restore Coastal Louisiana Capital Area Corporate Recycling Council Green Project, Inc. Global Green USA Parkway Partners Program Mississippi River Basin Alliance Mississippi Magnolia School Pleasant Hill Elementary Shadow Oaks Elementary Greenbrook Elementary National Wildlife Federation Massachusetts Barnstable Land Trust, Inc. Manomet Center for Conservation Sciences National Marine Life Center Sudbury Valley Trustees Inc. New York Adirondack Mountain Club Research Foundation/City University of NY and Queens College/City University of NY Black Rock Forest Consortium Inc. Texas Big Thicket Association Children’s Museum Inc. The Conservation Fund Vermont Vermont Youth Conservation Corps Inc. In another community-based environmental stewardship effort, we initiated a partnership with the Keep America Beautiful organization in 2006. Entergy and Keep America Beautiful share many of the same goals concerning building strong, healthy communities and a better environment. The partnership facilitates the involvement of Entergy employees in the grassroot programs and activities of approximately 25 Keep America Beautiful local affiliates, with an emphasis on broadening local environmental stewardship programs. In addition to employee volunteer resources, Entergy also has announced grants totaling $37,000 to six Keep America Beautiful affiliates. 16 Recycling and Pollution Prevention trees on 70 acres surrounding the Attala Plant. The trees feature enhanced disease resistance, better wood quality and faster growth. When the trees are 80 years old, each acre planted is expected to have absorbed between 400 and 425 tons of CO2. We strive to protect and preserve the environment by recycling when feasible and preventing pollution if at all possible. In 2006, we pursued several efforts in this area: ■ We aggressively sold scrap, scrap wire and general equipment. In the process, we avoided sending more than 11 million pounds of materials to landfills while generating more than $6 million through our Investment Recovery Program. ■ We recycled nearly 1.3 million tons of coal ash, more than 78 percent of the total amount we generated. Through this recycling effort, nearly 844,000 tons of CO2 emissions were avoided. ■ Out of 54,541 samples taken, we had 54 NPDES exceedances in 2006. Our compliance rate remained at 99.9 percent. ■ We generated 41.7 tons of hazardous waste in 2006 as a result of our normal operations. In 2005, hazardous waste generation from normal operations was 39.6 tons. In addition, in 2005 we generated 52 tons as a result of a pipeline explosion near one of our plants. Coastal Restoration Massive flooding in and around New Orleans following Hurricane Katrina highlighted a critical environmental issue – the ongoing destruction of coastal wetlands. Louisiana has the highest rate of coastal wetland or marsh loss in North America, losing an area the size of a football field every 30 minutes. Wetlands are a valuable environmental resource – providing a habitat for more than 900 species of plants and animals, serving as a natural water purification system and protecting communities from flooding. In 2006, Entergy granted $150,000 to Ducks Unlimited for the restoration of 580 acres of eroded marsh in Jefferson Parish, La. Ducks Unlimited, an organization dedicated to the conservation of waterfowl habitat, is working with the Louisiana Department of Natural Resources, the U.S. Department of Agriculture’s Natural Resources Conservation Service, Madison Land Company and Camp Club Inc. in its plans to construct approximately 32,000 linear feet of earthen terraces and provide vegetation for planting. The terraces provide nesting sites for wildlife and produce calm water that encourages submersed aquatic vegetation growth. In addition, reduced wave energy reduces shoreline erosion. Entergy also is implementing a switch to 30 percent recycled paper in all its operations beginning in 2007. The implementation follows a successful pilot project in late 2006. Switching to 30 percent recycled paper is expected to save 1,829 million BTUs of total energy; 123,039 pounds of solid waste; 958,147 gallons of wastewater; and 2,628 trees. It also is expected to prevent the release of 230,836 pounds of CO2 gas into the atmosphere. Entergy Electric Production & Product Fossil Intensity 2006 Emissions Avoided Through Nuclear Generation Investment Recovery $ millions short tons in millions 250 1 70 68.8 0.7 0.6 0.5 117.7 119.6 111.4 0.5 114.0 0.5 112.1 Scrap Wire $3.23 (51%) 0.5 1 112.7 0.31 0.11 0 0 01 02 03 Product Fossil Intensity 04 05 06 0 CO 2 SO 2 NO X Entergy Production (1,000GWh) 17 Other $3.11 (49%) Scrap $2.28 Vehicles $.338 General Equipment & Savings $.330 Surplus $.091 Cost Savings $.050 Inventory Sales $.011 Transmission Sales $.007 Office $.002 Total $6.34 Imagine a society that is healthy, educated and productive; where none of our customers live in poverty. We aspire to contribute to a society that is healthy, educated and productive; and to break the cycle of poverty for our low-income customers. No one should have to choose between food and electricity. W The three primary goals of the Low-Income Initiative are to improve the flow of assistance funds to needy customers, provide resources to assist customers in managing their energy usage, and help break the cycle of poverty by moving more families and individuals toward self-sufficiency. e strive to make our service as affordable as possible, but we do not accept that as the end of our responsibility. We strive to contribute to the eradication of poverty in our utility service territories. We strive to enhance the quality of life in the communities in which we operate. We also are committed to building a strong, dedicated workforce that reflects the diversity of our communities. In 2006, we made excellent progress toward our social aspirations through our Low-Income, Corporate Giving, and Diversity and Inclusion Initiatives. Highlights of our progress toward our social aspirations are outlined in this section of our sustainability report. A SSISTANCE F UNDING TO N EEDY C USTOMERS In 2006, through extensive advocacy efforts, we helped increase by more than 30 percent the amount of assistance funding available to needy customers from all sources – including the federal Low Income Home Energy Assistance Program, Customer Assistance Funds, Weatherization Assistance Program and other third-party sources. Our advocacy efforts targeted the public sector at the federal, state and local levels as well as private donors among our customers and employees. Our advocates conducted 27 personal meetings with Congressmen and Senators, including every Congressional representative from Entergy utility states, helping to increase LIHEAP funding to those states by $75 million in 2006. For the first time, we also implemented an aggressive outreach effort that included more than 12,000 phone calls to potential LIHEAP-eligible customers, mailings to 50,000 customers and e-mails to key church and community leaders. The outreach effort resulted in payment assistance for more than 102,000 customer bills in 2006, compared to approximately 81,000 bills in 2005. Low-Income Initiative In a report released by the U.S. Census Bureau in August 2006, the four states we serve through our utilities – Arkansas, Louisiana, Mississippi and Texas – were among the six areas in the country with the highest rates of statewide poverty. At Entergy, we believe it is our responsibility to help eradicate poverty among our customers. Our Low-Income Initiative encompasses our efforts to fulfill this responsibility. Entergy Chairman and CEO J. Wayne Leonard launched the Low-Income Initiative in 1999. Since then, Entergy has invested $30 million in programs to fight poverty. The Low-Income Initiative is an integral part of Entergy’s business planning process with clear objectives set at the corporate and business unit level. As a result, we have made great strides that can be measured both quantitatively and qualitatively. A more detailed report of our progress and activities is compiled annually in the LowIncome Initiative Progress Report which is available online at entergy.com. LIHEAP Funding in Arkansas, Louisiana, Mississippi and Texas $ millions 167.5 93.2 2000 19 2006 We aspire to break the cycle of poverty for our customers and contribute to a society that is healthy, educated and productive. The federal Low Income Home Energy Assistance Program helps needy families pay their energy bills. We raised $2.4 million in Customer Assistance Funds in 2006, a 14 percent increase over 2005. Customer Assistance Funds include donations from customers, employees and Entergy shareholders to help low-income, elderly and disabled customers pay their energy bills in times of financial emergency. Of special note in 2006, customer contributions to CAF increased by 25 percent over 2005 and every Entergy utility company met or exceeded its funding goal. R ESOURCES TO B ETTER M ANAGE E NERGY U SAGE We strive to provide affordable power to all our customers. However, we also realize that we must do more to help our most needy customers. We are committed to reducing the energy burden of our low-income customers by providing information and volunteer support to weatherize their homes and lower their energy usage. We also are working to build a greater focus on energy efficiency in all our communities. In 2006, we more than doubled our weatherization projects in Arkansas, Mississippi and Texas. In Louisiana, we helped increase funding of a revolving loan program by 30 percent. The program aids community development by helping low-income residents become new homeowners. In response to requests for materials on managing energy usage from advocates, community action agencies and faith-based organizations, we distributed more than 300,000 pieces of information in 2006. T HE M OVE TOWARD S ELF -S UFFICIENCY Helping low-income customers build assets is an important step toward self-sufficiency. Our efforts in this area include outreach efforts – through our bill insert program, advocate newsletters and brochures – to urge eligible taxpayers to file for the Earned Income Tax Credit and the Child Tax Credit. More than 22 million people already benefit from the EITC program, but many more eligible taxpayers do not know the program exists. More than $6 billion went unclaimed in 2004. In another effort to help build assets, we partner with the nonprofit Foundation for the 20 Mid South to provide an Individual Development Account program that matches the savings of low-income individuals. Longer term, we believe that understanding and addressing the root causes of poverty are the only sustainable ways to move families and individuals to self-sufficiency. To that end, Entergy continues to sponsor useful research on critical issues including pre-school education, the economics of poverty, and the existence and impact of hunger. The studies are available on our Web site at entergy.com We believe that building public awareness is the first step to alleviating poverty in the areas we serve. We aggressively communicate and advocate for solutions addressing the underlying causes of poverty with the media, advocacy groups and public officials. At Entergy, we believe it is our moral responsibility to contribute to a society that is healthy, productive and educated – a society where no one suffers in poverty. Corporate Giving Enhancing the quality of life in the communities where we work and live is the goal of our corporate giving programs. We also seek out opportunities to support key sustainability goals – like reducing greenhouse gas emissions – while enhancing and revitalizing our communities. Our support of the Nike Entergy Green Schools for New Orleans project is clearly such an opportunity. In November 2006, along with Nike Inc., the Environmental Resources Trust and other interested parties, Entergy established a solar power/energy initiative in New Orleans. The goal of the Nike Entergy Green Schools for New Orleans project is to create a Solar Reinvestment Fund to build solar systems on four schools, and on 10 houses in each of the communities that are home to the selected schools. In addition to revitalizing communities devastated by Hurricane Katrina, the Solar Initiative will reduce greenhouse gas emissions. As structured, the project is intended to evolve into a self-funding initiative to support the construction of additional solarpowered schools and homes in New Orleans. Also in 2006, we completed the disbursement of $4.2 million in hurricane recovery aid through our Power of Hope Fund. Thanks to the generosity of 1,544 donors, more than 4,050 individual and family grants were made, averaging $898 per grant. In addition, 67 grants totaling $618,500 were awarded to organizations providing aid to victims of the hurricanes. We also organized and hosted a series of events in 2006 to welcome Entergy employees returning to their homes in New Orleans. More than 400 Entergy employees and their families participated at events held at the National World War II Museum, the Audubon Zoo, the Entergy IMAX® Theatre and the New Orleans Ballet Theatre, to name just a few. In total, Entergy and the Entergy Charitable Foundation contributed more than $10 million in 2006 through more than 3,000 grants to community groups and organizations that serve the communities in which we operate. Entergy employees volunteered nearly 14,000 hours of their time valued at more than $250,000. As a result, the community groups and organizations where Entergy employees chose to volunteer their time earned $40,200 in Community Connector grants. Diversity and Inclusion Initiatives At Entergy, we strive to give every employee the opportunity to reach his or her full potential in a work environment that demonstrates respect for all employees and the diversity they bring to our organization. We recognize a diverse and inclusive work environment is vital to the development of a committed, motivated workforce. Entergy’s diversity and inclusion strategy continues to revolve around three main components: solidifying the company’s position as an employer of choice, a business partner of choice and a good corporate citizen. 2006 Grant Summary by Program Area Disaster Relief/Recovery Total 4% Environmental Total 5% Arts & Culture Total 8% Community & Economic Development Total 33% Health & Social Services Total 30% Education/Literacy Total 20% 21 E MPLOYER OF C HOICE As the face of the American workforce continues to evolve, we remain diligent in our efforts to reflect this change adequately and develop the talents of our workforce regardless of race, gender, nationality, religion, sexual orientation or any other cultural factor. By identifying a diverse employee pool and creating an inclusive work environment through training and development, Entergy is better equipped to understand and relate to its customers and meet their needs in the best way possible. We currently have more than 20 employeeinitiated diversity and inclusion councils and new affinity groups in seven states, mandatory diversity and inclusion training for all new employees and managers, an educational reimbursement program, and staffing and succession planning programs focused on ensuring that all employees are given the tools and resources needed to help them reach their greatest career potential. We also show our concern for the personal health and welfare of our employees by offering LifeWorks; a program that provides resources to help employees cope with daily life issues and health and wellness programs that encourage healthy living. To ensure that we attract talent that supports our commitment to an inclusive work environment, we use a variety of diverse recruitment sources, attend recruitment events that attract diverse candidates and develop and maintain relationships with historically black colleges and universities. We also partner with INROADS to hire interns throughout the organization. INROADS is an organization that seeks to increase business career opportunities and knowledge of high-potential, ethnically diverse students. Entergy Louisiana President and Chief Executive Officer E. Renae Conley currently serves on its board of directors. 2006 Corporate Giving at a Glance Entergy Charitable Foundation The Entergy Charitable Foundation supports programs that address the underlying causes of poverty. In 2006, more than $3 million was awarded through 163 grants. Open Grants Entergy Open Grants focus on improving communities as a whole through the support of health and social service agencies, the arts and culture, and community enrichment programs. In 2006, more than $5 million was awarded through nearly 2,000 grants. United Way Campaigns In 2006, Entergy and its employees donated more than $3.6 million to local United Way agencies in the communities in which we operate. Employee donations were more than $1.8 million, exceeding employee donations in 2005. Community Power Scholarships Entergy Corporation has established a scholarship program to assist employees’ dependents who plan to continue their educations in college or vocational school programs. In 2006, nearly 300 students submitted applications to the program and 27 scholarships totaling $135,000 were awarded. Matching Educational Grants Entergy is committed to supporting our employees in their choice of education. In 2006, we awarded more than $375,000 through 747 matching educational grants to the high schools, colleges and universities supported by Entergy employees. 22 B USINESS PARTNER OF C HOICE We recognize that the value of diversity extends beyond our workforce. The relationships we build with vendors are critical to our success in the marketplace, and diverse vendors can bring unique strengths to our company. Through Entergy’s Supplier Diversity program, the company works to identify and use minority- and women-owned businesses to meet procurement needs. Our commitment to work with businesses that reflect the diversity of our communities is a longstanding one. In 1987, Entergy became the first electric utility holding company in the nation to commit to the NAACP’s Fair Share Principles. Since then, the company has backed that commitment with consistent performance, spending over $2 billion with minority- and women-owned firms since the inception of our Supplier Diversity program. As the procurement business has moved increasingly towards electronic transactions, Entergy has developed a program to incorporate minority- and women-owned firms into our eCommerce plans. Our commitment goes further than just providing opportunities for minority- and womenowned businesses. We also work directly with these vendors to ensure their success extends beyond their business relationship with Entergy. We provide resources and counsel to assist businesses in becoming more competitive in the marketplace, to help them increase their chances of success and to add to the economic stability of the community. G OOD CORPORATE C ITIZEN Our corporate citizenship efforts recognize the many unique cultures and backgrounds visible in our communities, working to build on that strength to create and sustain thriving communities. Our efforts to be a good corporate citizen are fully detailed in the Low-Income Initiative and Corporate Giving sections of this report. Imagine delivering top-quartile shareholder returns through the generation of safe, clean, affordable power. We aspire to consistently deliver top-quartile total shareholder returns. In the past five years, we have twice earned Edison Electric Institute’s award for the highest total shareholder return for a large-cap electric utility over a five-year period. Our Resource Supply Plan is designed to meet our customers’ demand for power, diversify and modernize our generation fleet and create opportunities to lower our customers’ rates. It is a comprehensive plan that calls for the contract purchase of power and the acquisition of highly efficient assets, as well as the evaluation of new fuel and new capacity alternatives, all conditioned on the receipt of regulatory approval. In early 2006, we issued a Request for Proposal for 2,000 megawatts of long-term supply-side resources. We received 35 proposals for combined-cycle gas turbine resources and eight proposals for solid fuel resources. A year later, we narrowed the field and are entering into further negotiations for two CCGT resources representing over 1,300 MW of capacity and two solid fuel resources representing between approximately 730 and 880 MW of capacity. The solid fuel resources include the selection of Entergy’s Little Gypsy repowering self-build option identified in the RFP. At Little Gypsy, we intend to repower the generating unit using circulating fluidized bed technology and petroleum coke, a byproduct of the oil refining process, as its primary fuel. In addition to executing our Resource Supply Plan, we took several actions to ensure power is readily available and affordable to our customers over the long term. In January 2006, we completed the purchase of the 480-megawatt, natural gas-fired, combined-cycle Attala facility near Kosciusko, Miss. We had purchased the output from the Attala plant since mid-2004. Through this acquisition, we added a highly efficient plant to our generation portfolio as we did in 2005 with the purchase of the 718-megawatt, natural gas-fired, combined-cycle Perryville plant in Louisiana. Finally, we announced in February 2007 I n 2006, we delivered a total shareholder return of 38 percent, nearly double the 20 percent returned by the Philadelphia Utility Index. We restored market confidence by demonstrating that Entergy’s long-term value proposition remains intact. For the year 2006, Entergy’s as-reported earnings were $5.36 per share, up 28 percent from $4.19 per share in 2005. Operational earnings were $4.72 per share, up seven percent from $4.40 per share in 2005. Looking ahead, our overarching financial aspiration for 2006 through 2010 is to achieve topquartile total shareholder returns. We will do so by growing earnings per share by $1.00 each year, earning returns at or above our risk-adjusted cost of capital, all the while maintaining solid investment grade credit with flexibility to manage risk and act on opportunities. We also aspire to return cash to our owners through common stock repurchases of up to $500 million each year and/or dividends targeting a 60 percent target payout ratio over time. In January 2007, we announced a new $1.5 billion common stock repurchase program to be implemented over the next two years. Our Utility Business We strive to provide clean, reliable and affordable power to all our customers over the long term. Currently our customers’ demand for power exceeds our generation capacity by two to four gigawatts. At the same time, approximately 18 gigawatts of new merchant capacity have been commissioned in our utility service territories in the last six years. This provides us with the opportunity to meet our capacity shortfall as well as offer high-quality generation sources to our customers. 25 an agreement to acquire the 322-megawatt, natural gas-fired, simple-cycle Calcasieu Generating Facility in southwestern Louisiana. We also continue to see potential in the development of new nuclear capacity at our Grand Gulf Nuclear Station and River Bend Station. In March 2007, Entergy received an early site permit from the Nuclear Regulatory Commission for a possible new nuclear unit at the Grand Gulf site. Nuclear generation is emission-free, less exposed to fuel price volatility and subject to federal incentives. With necessary legislative support, including loan guarantee and production tax credit incentives, and state regulatory mechanisms to enable timely cost recovery, the prospect of new nuclear could become a reality. agreement. The newest member of the fleet is the Palisades Nuclear Plant near South Haven, Mich., purchased in April 2007. With our positive point of view on nuclear generation, we continue to aggressively pursue opportunities to expand our nuclear business. With strong leadership and an experienced, talented team of engineers, technicians and operators, we have consistently delivered industryleading performance in our nuclear operations. For example: ■ Our fleet average capability factor was 94 percent in 2006, compared to an industry average of 90 percent. ■ Production costs in our regulated fleet remained flat at $16.3 per megawatt hour. We also achieved our first uninterrupted breaker-tobreaker run at Arkansas Nuclear One Unit 2. ■ Our Northeast fleet achieved an average INPO Index of 97.6 in 2006, up more than 30 percent since we acquired these plants. Our Nuclear Business We are currently the second-largest nuclear operator in the United States. We own and operate 11 plants in the Northeast, South and Midwest, and operate a 12th in the Midwest under a service Total Shareholder Return Total Shareholder Return 2006, % 1999-2006, % % 288 38 Northeast Nuclear Fleet Capacity Factor 95 77 20 16 96 31 ETR ETR Philadelphia Utility Index Philadelphia Utility Index S&P 500 Before ETR ownership 2006 S&P 500 We aspire to consistently deliver top-quartile total shareholder returns.We restored market confidence by demonstrating that Entergy’s long-term value proposition remained intact. As a result, we saw Entergy stock rebound from post-hurricane weaknesses and deliver top-quartile returns to our owners. 26 We strive to increase our nuclear generation through high capacity factors to meet the growing demand for power. In 2006, we placed an additional 95 MW of capacity into production at our Vermont Yankee Nuclear Power Station. Approval from the Nuclear Regulatory Commission to increase the power output came after the most extensive engineering review of any uprate. The review process took 29 months and resulted in a unanimous approval recommendation. Through 2006, we have added 512 MW of nuclear capacity through uprates and capacity improvements. Increasing our nuclear generation through uprates and high capacity factors enables us to meet our customers’ growing demand for energy without increasing harmful emissions. Currently, about one-third of our generation capacity is supplied by nuclear power. We continue to seek opportunities to grow and create value in our nuclear business. We closed the Palisades acquisition in April 2007 and will work to successfully transition the plant into the Entergy fleet over the course of 2007. We also believe opportunity exists to further expand our fleet. Roughly two dozen small nuclear fleet operators exist across the United States that have either below industry average capacity factors, above average costs, regulatory issues or event risk. We remain open to expanding our portfolio of nuclear businesses in the future through acquisitions, management service agreements or other deal structures. At Entergy, we firmly believe that safe, affordable and emission-free nuclear generation is vital to sustainable growth. 27 Forward-Looking Information In this report and from time to time, Entergy makes statements as a registrant concerning its expectations, beliefs, plans, objectives, goals, strategies, and future events or performance. Such statements are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as “believes,” “intends,” “plans,” “predicts” and “estimates” and similar expressions are intended to identify forward-looking statements but are not the only means to identify these statements. Although Entergy believes that these forward-looking statements and the underlying assumptions are reasonable, it cannot provide assurance that they will prove correct. Any forward-looking statement is based on information current as of the date of this combined report and speaks only as of the date on which such statement is made. Except to the extent required by the federal securities laws, Entergy undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise. Forward-looking statements involve a number of risks and uncertainties. There are factors that could cause actual results to differ materially from those expressed or implied in the forward-looking statements, including those factors discussed in (a) Item 1A. Risk Factors, in Entergy’s Form 10-K, (b) Management’s Financial Discussion and Analysis and (c) the following factors (in addition to others described elsewhere in this report and in subsequent securities filings): ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ resolution of pending and future rate cases and negotiations, including various performance-based rate discussions and implementation of Texas legislation, and other regulatory proceedings, including those related to Entergy’s System Agreement, Entergy’s utility supply plan, recovery of storm costs, and recovery of fuel and purchased power costs Entergy’s and its subsidiaries’ ability to manage their operation and maintenance costs changes in utility regulation, including the beginning or end of retail and wholesale competition, the ability to recover net utility assets and other potential stranded costs, the implementation of the independent coordinator of transmission that includes Entergy’s utility service territory, and the application of market power criteria by the FERC the economic climate, and particularly growth in Entergy’s service territory variations in weather and the occurrence of hurricanes and other storms and disasters, including uncertainties associated with efforts to remediate the effects of Hurricanes Katrina and Rita and recovery of costs associated with restoration including Entergy’s ability to obtain financial assistance from governmental authorities in connection with these storms the performance of Entergy’s generating plants, and particularly the capacity factors at its nuclear generating facilities changes in the financial markets, particularly those affecting the availability of capital and Entergy’s ability to refinance existing debt, execute its share repurchase program, and fund investments and acquisitions actions of rating agencies, including changes in the ratings of debt and preferred stock, changes in general corporate ratings, and changes in the rating agencies’ ratings criteria changes in inflation, and interest rates Entergy’s ability to develop and execute on a point of view regarding future prices of electricity, natural gas, and other energy-related commodities Entergy’s ability to purchase and sell assets at attractive prices and on other attractive terms 28 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ prices for power generated by Entergy’s unregulated generating facilities, the ability to hedge, sell power forward or otherwise reduce the market price risk associated with those facilities, including the Non-Utility Nuclear plants, and the prices and availability of fuel and power Entergy must purchase for its utility customers, and Entergy’s ability to meet credit support requirements for fuel and power supply contracts volatility and changes in markets for electricity, natural gas, uranium, and other energy-related commodities changes in regulation of nuclear generating facilities and nuclear materials and fuel, including possible shutdown of nuclear generating facilities, particularly those in the northeastern United States uncertainty regarding the establishment of interim or permanent sites for spent nuclear fuel storage and disposal resolution of pending or future applications for license extensions or modifications of nuclear generating facilities changes in law resulting from the new federal energy legislation, including the effects of PUHCA repeal changes in environmental, tax, and other laws, including requirements for reduced emissions of sulfur, nitrogen, carbon, mercury, and other substances advances in technology the potential effects of threatened or actual terrorism and war the effects of Entergy’s strategies to reduce tax payments the effects of litigation and government investigations changes in accounting standards and corporate governance Entergy’s ability to attract and retain talented management and directors GAAP TO NON-GAAP RECONCILIATION Earnings Per Share 2006 2005 As-Reported Less Special Items Operational $5.36 $0.64 $4.72 $ 4.19 $(0.21) $ 4.40 The Future We Imagine and Commit to Achieve F UTURE C OMMITMENTS We will work diligently in the years ahead toward our aspirations. We will also continue to imagine a world beyond what we can achieve today. An environment that poses no threat to future generations. A society where no one suffers in poverty. A world with unlimited energy and unlimited possibilities. That is the future we imagine and we maintain our commitment to the principles of sustainable growth so that one day that future will be a reality. Safety and Environmental Commitments We will strive for an accident-free workplace in all areas of our organization. We will continue to measure our safety and environmental performance against the standards of ISO 14001, OSHA’s VPP and our own Safety, Health and Environmental Management System. We seek to expand the reach of our SHEMS throughout our organization. We commit to ongoing implementation of our five-year safety strategy with its goals of improving our Lost Work Day Incident Rate performance and enhancing the focus on continued elimination of all fatalities. We also commit to continued Six Sigma analysis of the root causes of accidents in order to develop systemic solutions for employees and contractors. We will continue to implement our comprehensive environmental strategy. The strategy includes a second commitment to stabilize greenhouse gas emissions – at 20 percent below year 2000 levels from 2006 to 2010 – as well as an expanded focus on environmental initiatives, including coastal restoration, recycling, community improvement and energy efficiency. We will continue to invest in clean energy technologies like nuclear, solar, wind, hydro and other renewables. We will also look for opportunities to utilize clean fuel sources like natural gas and low-sulfur coal. 29 Low-Income and Social Responsibility Commitments We will improve the flow of assistance funds to needy customers from all sources by working with legislators and regulators at the federal, state and local levels. We will continue to lobby for increased funding for federal energy assistance programs and funds such as the Low Income Home Energy Assistance Program and Weatherization Assistance Program. We will seek to increase contributions to Customer Assistance Funds. We will provide customers with tools to help manage their energy usage through increased weatherization activity, volunteerism and a focus on energy efficiency. We will expand our partnerships with regional and national grassroots organizations to extend the reach of our Low-Income Initiative. We are committed to help move low-income customers to self sufficiency. We will maintain a $5 million budget for low-income programs and grants, and expand funding for educational programs to assist low-income children with pre-kindergarten, job training and college degrees. We will communicate and inform the public about the effects of poverty so that all concerned citizens can work together to create a society that is productive, healthy and educated and where no one suffers in poverty. More detail on the specific initiatives we will use to meet our low-income commitments is available in our Low-Income Initiative Progress Report at entergy.com. We also commit to further enhancing the quality of life in the communities where we work and live through our corporate 30 giving programs. We will support our communities through financial grants and employee volunteerism. We will also continue to strive to build a diverse, inclusive and motivated workforce throughout our organization. Our diversity and inclusion commitments are focused on leadership initiatives, communication and education, training, career and succession planning, effective recruiting and retention, and employee engagement. We also commit to establish diversity and inclusion councils in each business to provide employees a venue to engage management on inclusion issues. Financial Commitments We remain committed to using our long-term aspirations along with well-informed points of view as a guide for developing our strategies and directing our execution. In particular, we seek to achieve our financial aspirations for 2006 to 2010. Our overarching aspiration is to deliver top-quartile shareholder returns. We will strive to achieve this aspiration by: ■ Growing earnings per share by $1.00 each year, ■ Earning returns at or above our risk-adjusted cost of capital, ■ Maintaining investment grade credit with flexibility to manage risk and act on opportunities, and ■ Returning cash to our owners through common stock repurchases of up to $500 million per year and/or dividends targeting a 60 percent payout ratio over time. We are gratified that our environmental, social and economic efforts in 2006 once again earned high honors from several prestigious organizations. We are encouraged by the recognition, especially as it highlights the positive results that can accrue to those who follow the principles of sustainable growth. Here are a few of the awards we received in 2006. C ARBON D ISCLOSURE P ROJECT – C LIMATE L EADERSHIP I NDEX Entergy was honored as Best in Class for the third consecutive year for its approach to climate change by the Carbon Disclosure Project, a coalition of global investors with more than $31.5 trillion in assets. The CDP report is a survey of the world’s 500 largest companies regarding climate change. In the report, Entergy was included in the Climate Leadership Index, a prestigious index for global corporations addressing the challenges of global warming. D OW J ONES S USTAINABILITY I NDEX – WORLD Dow Jones Sustainability Indexes selected Entergy Corporation as the only U.S. utility for listing on the highly-regarded Dow Jones Sustainability Index – World. Entergy also is the only U.S. utility to make the DJSI five years in a row. The DJSI is a listing of the companies whose overall environmental, social and economic sustainability performance scores were in the top 10 percent for their sector. Dow Jones evaluated 1,200 of the world’s largest companies in 58 different sectors. E DISON E LECTRIC I NSTITUTE – E MERGENCY A SSISTANCE AWARD AND A DVOCACY E XCELLENCE AWARD The Edison Electric Institute again recognized Entergy for performance in two areas. Entergy won EEI’s Emergency Assistance Award for outstanding efforts to restore power for Ameren customers in the wake of back-to-back severe thunderstorms that struck parts of Missouri and central Illinois during the summer of 2006. Entergy has won either EEI’s Emergency Assistance or Emergency Response award for nine consecutive years, every year the awards have been offered. It is the only utility in the country to do so. Entergy’s multifaceted program of advocacy was selected as a winner of EEI’s Advocacy Excellence Award for the second consecutive year, every year the award has been offered. F ORBES LIST OF A MERICA’ S M OST T RUSTWORTHY COMPANIES Entergy was named to the Forbes list of America’s Most Trustworthy Companies for its corporate governance practices and accounting transparency. Entergy was in the top five of the large capitalization companies listed and was the only electric utility to make the list, which was drawn from 8,000 public companies. P LATTS TOP 250 G LOBAL E NERGY COMPANY Entergy was named a Platts Top 250 Global Energy Company for 2006. The Platts Top 250 measures financial performance by examining each company’s assets, revenues, profits and return on invested capital. Entergy ranked 86 in overall global performance, 21 in the electric utility worldwide category and 34 overall in the Americas region category. P ROFILES IN D IVERSITY J OURNAL – I NTERNATIONAL I NNOVATION IN D IVERSITY AWARD Entergy earned a top 10 ranking in the International Innovation in Diversity awards for the second year in a row. The award, given by the Profiles in Diversity Journal, recognized the Fossil Operations group for their innovative use of the Web in coordinating diversity and inclusion programs. S OUTHEAST E LECTRIC E XCHANGE S AFETY P ERFORMANCE A CHIEVEMENT AWARD Entergy received the 2006 Safety Performance Achievement Award from the Southeast Electric Safety Exchange – a nonprofit, nonpolitical trade association of investor-owned electric utility companies. S OUTHWEST E LECTRIC S AFETY E XCHANGE TOM H UGHSTON STOP S HOCK AWARD Entergy received the Stop Shock Award for completing 12 consecutive months without a lost-time accident due to electrical shock or burn. The period covered Sept. 15, 2005, to Sept. 15, 2006, and included some of the restoration period for Hurricane Katrina and all of the restoration period for Hurricane Rita. SWESE comprises safety professionals from seven states who meet semiannually to share concerns and solutions to industrial safety challenges. STOREBRAND I NVESTMENTS SRI Entergy earned best-in-class recognition for its leading environmental and social performance. Storebrand is a Socially Responsible Investment financial services company. U.S. E NVIRONMENTAL P ROTECTION A GENCY FOR O UTSTANDING A CHIEVEMENT For the third consecutive year, Entergy was recognized by the U.S. Environmental Protection Agency for Outstanding Achievement for its Energy Star for Homes Program in Texas. 31 CO N TAC T S Corporate Environment and Safety Contacts Social Responsibility and Low-Income Initiative Contacts Gary Serio, Vice President – Safety & Environment Kay Kelley Arnold, Vice President – Public Affairs Telephone: 504-576-4585 Facsimile: 504-576-2316 E-mail: [email protected] Telephone: 501-377-3553 Facsimile: 501-377-3558 E-mail: [email protected] Patricia S. Hoppe, Director – Corporate Safety Patty Riddlebarger, Director – Corporate Social Responsibility Telephone: 504-576-5510 Facsimile: 504-576-2316 E-mail: [email protected] Telephone: 504-576-6116 Facsimile: 504-576-2190 E-mail: [email protected] Brent Dorsey, Director – Corporate Environmental Programs Public and Media Inquiries Telephone: 504-576-5084 Facsimile: 504-576-2316 E-mail: [email protected] Arthur E.F. Wiese, Jr., Vice President – Corporate Communications Telephone: 202-530-7325 Facsimile: 202-530-7350 E-mail: [email protected] Environmental Benefits Statement This Entergy Corporation 2006 Sustainability Report is printed on Neenah Environment Papers – PC 100, made of 100 percent postconsumer waste material. It is Forest Stewardship Council certified, process chlorine free, alkaline pH, and meets the American National Standards Institute standards for longevity. By using Neenah Environment PC 100, Entergy Corporation saved the following resources: trees water energy solid waste greenhouse gases 6 2,188 4 281 527 fully grown gallons million BTU pounds pounds Environmental impact estimates were made using the Environmental Defense Paper Calculator. For more information visit www.papercalculator.org. 32 Cert no. SGS-COC-3048 Entergy Corporation 639 Loyola Avenue New Orleans, LA 70113 entergy.com
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