THE INTERNATIONAL EDUCATION CENTRE (IEC) MAP OF MAIN

THE INTERNATIONAL EDUCATION CENTRE (IEC)
Shuniah 251; www.confederationc.on.ca/internationalstudents; 475-6467
Monday to Friday: 9:00am – 5:00pm
The IEC provides a full range of academic and personal supports to international
students, including:
 Offers academic advising
 Assists with immigration applications
 Provides English language training in our ESL and EAP programs
 Advocates for international students
 Acts as a liaison and refers students to relevant departments and services
 Serves as a first point of contact for emergencies, issues, or concerns
 Arranges mandatory health insurance coverage
 Provides an in-depth orientation to Confederation College and Thunder Bay
 Reserves on-campus and homestay accommodation
 Matches international students with language buddies
 Promotes international study and work experience opportunities for Canadian
students
Improve Your English
The Language Buddy program
matches you with a Canadian
college student so that you can
improve your conversational
English, experience Canadian life,
attend events, and teach
someone else about your culture.
English conversation groups for
international students are also
available. Contact the IEC for
more information.
The staff in the IEC are available to answer all of your questions
MAP OF MAIN CAMPUS
Page 1
ABOUT CONFEDERATION
COLLEGE
Confederation College is a publicallyfunded institution established in 1967 with
3,400 full-time students and 8,400 parttime students. There are eight regional
campuses in communities throughout
Northwestern Ontario, some of which are
located more than 500 kilometers away
from the main campus. The College serves
an area the size of France.
IMPORTANT COLLEGE NUMBERS
Department
Phone Number
The “Hub” information line
Toll Free
Website
475 - 6110
1 –800 –465–5493
Bookstore
475 - 6225
www.confederationc.on.ca/bookstore
Career & Placement Services
475 - 6517
www.confederationc.on.ca/careerservices
Computer Help Desk
475 - 6488
www.confederationc.on.ca/computerservices
Counselling (personal)
475 - 6110
www.confederationc.on.ca/counselling
Fitness Centre
475 - 6239
www.confederationc.on.ca/fitnesscentre
Health Centre
475 - 6169
www.confederationc.on.ca/healthcentre
International Education Centre
475 - 6467
www.confederationc.on.ca/
internationalstudents
IEC Emergency Phone
627 - 2899
Learning Centre
475 - 6618
www.confederationc.on.ca/learningcentre
Library
475 - 6219
www.confederationc.on.ca/library
Residence
475 - 6381
www.confederationc.on.ca/residence
Registration
475 - 6265
www.confederatonc.on.ca/registration
Student Union (SUCCI)
475 - 6226
www.succi.com
On-Campus Emergency
922
Off-Campus Emergency
911
If calling from a campus phone to another campus number, dial only the
last four numbers.
If calling an on-campus phone number from an off-campus phone in
Thunder Bay, dial the seven digit local number.
Conveniently situated in the heart of the
city and surrounded by nature trails, the
main campus consists of six buildings,
including a fitness centre and residence
hall. The main building is called the
Shuniah Building (SB) and is where most
campus services are located.
The college has four academic schools:
 School of Business, Hospitality &
Media Arts
 School of Engineering Technology
 School of Health & Community
Services
 School of Aviation
The newest addition to the Shuniah
Building is the Regional Education Alliance
for Community Health (REACH) building.
This addition houses brand new facilities
and leading-edge equipment and
simulators for the college’s health &
community services programs.
Confederation College offers a full range
of services and support to all students to
ensure their academic success.
If calling to a location outside of Thunder Bay within Canada, remember to
first dial one and then the area code (ex. 1-807).
If calling Thunder Bay from outside of Canada, first dial the country code
(001) before the area code.
Page 2
FITNESS CENTRE
www.confederationc.on.ca/fitnesscentre
475-6239
Monday to Thursday: 5:00am - 11:00pm
Friday: 5:00am - 10:00pm
.
Saturday to Sunday: 7:00am - 8:00pm
Reduced hours on holidays and over the
summer
The fitness centre (also called “the
Bubble”) has weight training areas, a fourlane indoor track, indoor tennis,
badminton, basketball and squash courts,
steam rooms, and pace, nautilus, and
cardio centres.
Facilities are free for full-time students –
just show your student card on entry.
There are also a variety of classes and
programs available to all students for a
fee. Most fitness programs start the
second week of the semester and you
must pre-register.
CAMPUS SERVICES
BOOKSTORE
COUNSELLING SERVICES
SB 118
www.confederationc.on.ca/bookstore
295-3851
Monday to Friday: 8:30am - 4:30pm
Student Success, SB 153
www.confederationc.on.ca/counselling
475-6110
Monday to Friday, 8:30am - 4:30pm
(Tuesdays until 7:30pm)
Purchase textbooks, school supplies,
bus passes, parking passes, clothing,
and locker rentals.
Confidential career exploration,
academic advisement, and personal
counseling are available.
HELP DESK (COMPUTER)
SB346
www.confederationc.on.ca/computerserv
ices; 475-6488
Monday to Thursday: 8:00am – 9:00pm
Friday: 8:00am – 5:00pm
The Help Desk assists with technical issues
regarding your computer or email
account. Speak to any of the technicians if
you have problems printing assignments,
signing in to the network, saving to your
personal drive, or accessing any of the
college applications, such as Banner or
Blackboard.
ACADEMIC SUPPORT CENTRE
SB 153; http://www.confederationc.on.ca/academicsupportcentre
475-6618
Monday to Friday: 8:30am - 4:00pm
The Academic Support Centre provides specialized services including
tutoring, and academic workshops as well as a variety of resource material
for students, to help them be more successful in their studies. Please visit
the following website to access these resources:
http://www.confederationc.on.ca/academicsupportcentre/learningskills/
LearningSkillsResources. Students are also welcome to attend drop-in
tutorials for math, communications, and computers.
OMBUDS OFFICE
SB A212; www.confederationc.on.ca/ombuds; 475-6209
Monday to Wednesday: 10:30am - 4:30 pm; Thursday: 10:30am - 12:00pm
The Ombuds Office is an independent, impartial office financed equally by the
College and the Student Union. It helps students resolve academic and housing
issues and concerns.
Page 3
RYAN HALL MARKETPLACE (CAFETERIA)
nd
SB 2 floor; http://www.confederationc.on.ca/cafeteria
475-6378
Daily: 7:30am – 9:00pm
The main cafeteria houses a Tim Horton’s coffee and donut shop, a grill
(hot foods like hamburgers and perogies), and a deli (sandwiches and
wraps). Soups and salads are also available.
Cost-saving meal plans are available for all students, including those
staying in Residence. Plan options range from $2,400 to $3,100 for the
year. Visit the website above for more information. To save on costs, we
recommend bringing a packed lunch with you to school; microwaves for
students are available in the cafeteria.
SECURITY SERVICES
SB B106; www.confederationc.on.ca/publicsafety; 475-6261
Security services are on campus 24 hours a day to assist with crime
prevention and fire safety, enforce traffic and parking regulations, and
patrol the grounds and buildings.
To be escorted from any building to your vehicle, bus stop, or any other
building on campus at any time, call the Campus Security Walk service at
623-0465.
PATERSON LIBRARY
COMMONS
st
nd
SB 1 /2 Floor
www.confederationc.on.ca/library
475-6219
Fall / Winter Hours (September to April)
Monday-Thursday
8:00 am - 9:00 pm
Friday
8:00 am - 4:30 pm
Saturday
12:00 pm - 5:00pm
Sunday
12:00 pm - 5:00 pm
Book audio/visual equipment, borrow
books and videos, and browse a wide
range of electronic resources including
LibGuides (databases specific to
programs), online books, articles and ejournals, as well as a large print collection
of books (including ESL books), journals,
newspapers, and articles. Interlibrary loans
from other libraries are also possible.
The friendly Library staff can help you
research term papers and assignments,
find resources, cite sources, and avoid
plagiarism.
For an on-campus emergency, call 922 to reach security services.
For an off-campus emergency, call 911 to reach police, fire, or ambulance.
STUDENT UNION OF CONFEDERATION
COLLEGE INC. (SUCCI)
st
SB 1 floor; www.succi.com; 475-6226
SUCCI is a student-run body that represents all Confederation College
students and provides a food bank, career fairs, special events, and
activities. SUCCI also organizes the popular “Thirsty Thursday” events in
Ryan Hall. For a full calendar of events, visit http://succi.com/events/.
Varsity sports include curling, indoor soccer, cross country running, and
golf. All students are welcome to try out for a team. When on a team,
students must maintain a 2.0 GPA. For more information, visit
http://succi.com/varsity-athletics/.
Private study rooms are available on the
first floor of the Library. Each of the five
rooms contains access to a computer, the
internet, a VHS/DVD player, and a wallmounted monitor. Rooms can be booked
for a maximum of 4 hours per week, per
student. To book a room, visit
http://www.confederationc.on.ca/library/s
tudyroom.
Confederation College students can also
borrow books from Lakehead University’s
(LU) Chancellor Paterson Library or from
any of the three public city libraries. To
obtain a library card, students will need to
show their Confederation College student
card and a photo ID with local and home
address information and an email address.
Page 4
HEALTH AND WELLNESS
Moving to a new country and adjusting to
a new life can be stressful and can affect
you both mentally and physically. Take
care of yourself by eating well, getting
enough sleep, and exercising regularly. If
you feel sad or depressed, do not hesitate
to seek help.
If you do happen to get sick and must
miss a class, send an email to your
instructor. If you think you will be missing
something important, or more than one
class, email or call your teacher in
advance and let them know. A doctor’s
note will be required if you miss an
important test or exam. Make sure you
understand your teacher’s policy for
being absent.
SEXUAL HEALTH
Canadians may be more or less sexually
active than people from your home
country. Do not feel pressured to do
anything you are not comfortable with.
You do not have to have sex to fit in or to
make friends. If you want to talk to
someone about pressures you may feel,
you can contact Counselling at 475-6110.
If you do decide to engage in sexual
activity, it is important that you are safe
when doing so; always use a condom.
Condoms can be purchased in pharmacies
or convenience stores and are available
for free at SUCCI and the Health Centre. If
you have any questions or concerns, you
can go to a clinic (either on campus or a
walk-in) and speak with a doctor. Be open
and honest with them; they are there to
help you and to make sure you are
healthy and safe.
Sample Costs (for students without Health
insurance coverage):
Visit to a Doctor
$60 to $300
Ambulance Service
$250
Emergency Room
$650 to $1,500 +
Overnight stay in Hospital (per night)
$2,000 to $4,000
Broken Arm
$3,000 +
Appendix Surgery
$16,000 +
HEALTH INSURANCE
Health insurance is included in international student tuition and is provided by
StudentGuard (www.guard.me). Coverage includes doctor appointments, emergency
room care, and hospitalization, if required.
In order to process a claim, students must request a copy of the doctor’s notes taken
during the appointment for submission to the insurance company. Students should show
their health insurance card to the service providers and ask the provider to invoice them
for the service; students can then request that StudentGuard pay the invoice. If necessary,
students may be requested to pay the provider of the service first and then apply for
reimbursement through StudentGuard. See Appendix 1 at the back of this manual for a
step-by-step guide to submitting a health claim.
You should know the difference between a major health problem and a minor health
problem. You should only go to the Emergency Room for a major problem that cannot
wait for you to see a doctor like severe illness or severe injury. You should go to a Walkin Clinic for minor problems. Use your own judgement to determine if you need an
Emergency Room visit or if a Walk-in Clinic would be more appropriate. Contact
Telehealth (see number below) for advice if you are uncertain of your best course of
action.
ON-CAMPUS HEALTH RESOURCES
st
SB 1 Floor; http://www.confederationc.on.ca/healthcentre; 475-6169
Monday to Thursday: 8:30am - 4:30pm
Some health services, including physical examinations, sexually transmitted disease
screening, health counselling (nutrition, anxiety, stress management) and massage
therapy, are available on campus for a fee. Call 475-6169 to book an appointment.
Some dental care services, including cleaning and x-rays, are available for a very reasonable
cost through the Dental Assisting and Dental Hygiene programs. The service is provided by
Confederation students in the dental programs. Call 475-6436 to book an appointment.
OFF-CAMPUS HEALTH CARE
Call 211 for up-to-date walk-in clinic information
THUNDER BAY REGIONAL HEALTH
SCIENCES CENTRE (HOSPITAL)
Emergency Room
24-hrs/day, 7 days/week
(807) 684-6000, 980 Oliver Rd.
Bus: #2 Crosstown
NORTHWEST WALK-IN CLINIC
M-F 4pm – 8pm
Sa-Su 12pm – 5pm
(807) 623-7101,
Brentwood Mall, 595 Arthur St. W.
Bus: #3 Airport
RIDGEWAY CLINIC
M-Th 9:30am – 4:30pm
(807) 622-0601, 1001 Ridgeway St.
Bus: #2 Crosstown
RED RIVER WALK-IN CLINIC
M-Th 12pm – 8pm; Fr 12pm – 4pm;
Sat 10am – 1pm
(807) 767-4411, 901 Red River Rd.
Bus: #9 Junot
DR. GAIL SCOTT, DENTIST
(807) 345-6331, 276 Park St.
Bus: #3 Memorial
NORTHWOOD FAMILY DENTAL
(807) 475-7500, 2606 Victoria Ave.
Bus: #2 Crosstown
Telehealth 1-866-797-0000 Staffed by registered nurses, available 24-hrs/day
Poison Control 1-800-268-9017 Open 24-hrs/day
Nurses' Registry (807)623-7451 For dental and walk-in clinic information, 24-hrs/day
Page 5
BANNER & BLACKBOARD
“Banner” is an enrolment management application accessed from the Confederation College
website. You can access it to get information, including your class schedule, transcripts, and
account summary. “Blackboard” is a learning management system which allows you to see
your specific classes and grades, communicate with your professor, and read important
course and academic notices. It is also where some teachers upload course-specific
assignments, PowerPoint presentations, lecture notes, and other class work. Check
Blackboard frequently by logging into “myCampus” on the Confederation homepage.
ELECTRONIC
DICTIONARIES
There is no college-wide rule for the
use of electronic dictionaries in class.
It is advisable to check with individual
teachers regarding the use of
dictionaries in their classroom,
especially during tests.
COMPUTERS
Wireless internet is offered
everywhere on campus and requires
a password:
Server Name: snap?47
Password: DAFCA169AA
If you need help accessing the
internet or have issues with your
computer, the computer Help Desk
(475-6488) is located on the third
floor of the Shuniah Building.
To log on to any campus computer or
your email account, you will need
your username and password. Your
user name will be up to 8 characters
long and will consist of your first
initial and your last name. In some
cases, there may be a number
attached at the end. If you have your
student card already, your user name
will be the part that comes before
the “@” sign. Your password will be
the first letter of your first name, the
first letter of your last name, and
your 9 digit student number.
Eg. John Smith
username  jsmith
password  js100111222
CLASS CONDUCT
 On the first day of class your instructors will inform you of specific class rules and provide
you with a syllabus that will explain the grading system and a class schedule with important
dates and deadlines.
 Your instructor will tell you how to address them on the first day of class. This may be by
their first name or a more formal title like Mr./Mrs./Ms. In general, Canadian instructors do
not like to be called “teacher”.
 Drinking water or coffee is usually acceptable in class. Eating in class is often not acceptable.
You should wait for a break to eat.
 Turn off your cell phone in class. If you must answer a call, leave the classroom quietly so
you do not disturb the class. Tell your instructor before class if you are expecting a call that
you will have to answer.
 Talking to classmates while the instructor is talking is considered disrespectful and
disruptive.
 Arrive on time to class. It is considered rude to be late. If you are late, enter the classroom as
quietly as possible. Some teachers require students to wait for a break to enter the class if
they are late.
 If you must leave the classroom early, do so as quietly as possible. Have a valid reason for
leaving early and tell your instructor before the class begins. It is less disruptive to leave
during a class break.
 Class attendance is mandatory and vital to your academic success at Confederation College.
There is no excuse, other than an emergency, to arrive late or miss a class.
 In Canada you are responsible for your own learning. If you are absent from class you must
find out what you missed from your classmates or instructor. Your instructor will not come
to you.
 You are expected to ask for help when you need it. It is not considered embarrassing to you
or the instructor if you ask for help.
 In Canada instructors and students recognize that there are many sources of knowledge. It is
acceptable for instructors to say “I don’t know the answer to your question, but will find
out.” This is considered to be part of the learning process.
 Students are expected to actively participate during the class. Students are encouraged to
take notes, participate in classroom discussions, and ask questions. Raise your hand to ask
questions or make comments when the teacher is lecturing. Speak freely and respectfully
during group discussions. It is not rude to have a different opinion if you express it
respectfully.
 If your instructor is speaking too quickly, ask questions. Exchange notes with classmates.
Leave space in your notes to add more later if you miss points. Ask the instructor’s
permission before tape-recording lectures.
 You are encouraged to visit the Academic Support Centre Learning Resources site for
guidance on being successful in a Canadian classroom:
http://www.confederationc.on.ca/academicsupportcentre/learningskills/LearningSkills
Resources
Page 6
ABOUT THUNDER BAY
.
Located
on the northern shore of Lake Superior and on the Canadian Shield,
Thunder Bay has a population of 120,000, making it the largest city in
Northwestern Ontario. Surrounded by fresh water lakes and spectacular
forests, it is a prime location for summer or winter outdoor activities, especially
camping, hiking and skiing.
A BRIEF HISTORY
Northwestern Ontario has a long history of aboriginal settlements; in Thunder
Bay the Fort William First Nation (Ojibwe) group was prominent. The area was
th
settled in the early 18 century by Europeans who established one of North
America’s largest trading posts, called Fort William. The area grew quickly when
Canada officially became a country in 1867. In 1970, the towns of Fort William
and Port Arthur combined to create the city now known as Thunder Bay.
FUN FACTS
 The name “Thunder Bay” was first
coined by settlers who, when entering
the bay during a storm, noticed that the
thunder was amplified by the
surrounding mountains
 A large population of Finnish and Italian
immigrants reside in the city
 Lake Superior is the largest freshwater
lake by surface area and third largest by
volume in the world; it is also one of the
five Great Lakes of North America
 Thunder Bay is over 1500km from
Toronto: an 18-hour drive or a one-anda-half hour flight
GETTING AROUND
BUSING
All full-time students receive a “U-Pass” which provides unlimited access to city buses for the academic year (September –April).
The bus system is easy to navigate. There are two main bus terminals: one in the south end of the city, by City Hall, and one in
the north side of the city, near the marina. Two major bus lines run across town: the #1 Mainline and the #2 Crosstown, and
there are several minor bus lines serving specific neighborhoods. There is a notice board with bus arrival times located outside
the front doors of the Shuniah Building (which is also the stop for all buses). Most bus lines run from 6am to midnight
throughout the week, with less frequent service at night and on weekends.
Visit www.nextbus.com or call 684-3744 for information on routes or for exact stop times. Note: buses stop only at designated
bus stops.
BIKING/WALKING
Thunder Bay has nearly 40km of paved trails for biking and walking. Most streets have sidewalks for pedestrians. At crosswalks
with lights, pay attention to the signal lights indicating when it is safe to cross.
There are some roads with designated bike lanes for cyclists. These lanes are identified by white markings on the road (with the
image of a bicycle). Cyclists must travel in the direction in which the traffic is moving (travel with traffic and not against it).
Cyclists must adhere to the same rules as the vehicles on the road and should signal their intention to turn or stop. Always wear
a helmet while biking.
TAXIS
Taxi service in Thunder Bay can be expensive. The base fare is $4.15 plus $2.40/km rate. Fares cannot be negotiated. Call ahead
for pick-up as hailing a taxi on the street is often difficult.
The two main taxi companies are:
 Roach’s Taxi (344-8481)
Page 7
 Diamond Taxi (622-6001)
MAILING
PHONING LOCALLY
Red mail boxes are located throughout the city; one is located
on campus, outside the Shuniah Building back doors. The
boxes are labeled specifically for local mail, and for non-local
and international mail. Be sure you have the correct postage
and deposit your letter in the correct box. Stamps can be
purchased at any postal outlet location. As of August 2012,
prices for a standard-sized envelope are:
 Within Canada: $0.61
 To USA: $1.05
 International: $1.80
To mail a package, visit one of the many Canada Post outlets
around the city or consult www.canadapost.ca.
All numbers in Thunder Bay have the same area code (807). No
area code is required for local calls.
BANKING
During student orientation, students will be introduced to the
staff of a local bank branch. If you need to open a bank account,
phone first to make an appointment. You will need to bring
photo identification, such as your passport, with you. Proof of
your enrolment in Confederation College will also be necessary.
Note that most banks charge fees if you withdraw money from
your account using a different bank’s ATM. There are two ATM’s
available on campus; one belongs to RBC (located in the Shuniah
nd
Building, 2 floor, top of the spiral staircase).
Calling cards are available at most convenience stores and in the
bookstore. Be sure that the card you select does not charge a
connection charge every time you make a call. If you frequently
make short calls, the connection charges can add up quickly,
leaving you with very little time to talk.
If you require a cell phone:
 Visit either the TBayTel Store or Touch Unwired and speak
with a customer service agent regarding what package
would be most cost effective for your use or visit the
TBayTel website www.tbaytel.net for more details.
 Some student plans are available.
 Pay-as-you go options are also available if you already
own a cell phone.
 Certain cell phones come free of charge with the purchase
of a cell phone plan.
TBayTel has extensive cell service coverage within Northwestern
Ontario. However, if you frequently require cell service for travel
outside of Thunder Bay, Rogers/Koodo might be a more
appropriate.
INTERNATIONAL DIALING
CURRENCY CONVERSION
To call internationally outside of North America from Canada dial:
011 + Country Code + Phone Number
If you are unsure what to dial, use one of these websites:
For up-to-date exchange rates, visit
http://www.rbcroyalbank.com/rates/cashrates.html
http://www.timeanddate.com/worldclock/dialing.html
or http://www.howtocallabroad.com/
RBC ROYAL BANK
www.rbcroyalbank.com
290 Memorial Ave.; (807) 343 1850
2600 Arthur St. E.; (807) 473-1700
201 Frederica St. W.; (807) 473-1760
CIBC
www.cibc.com
127 West Arthur St.; (807) 474-3600
1038 Memorial Ave.; (807) 624-3850
1101 Arthur St. W.; (807) 474-3833
SCOTIABANK
www.scotiabank.com
745 Hewitson St.; (807) 623-5626
501 Victoria Ave.; (807) 624-5100
BMO BANK OF MONTREAL
www.bmo.com
425 Edward St. N.; (807) 473-1465
859 Fort William Rd.; (807) 628-1400
HSBC BANK CANADA
www.hsbc.ca
955 Alloy Dr.; (807) 343-6300
TD CANADA TRUST
www.tdcanadatrust.com
1039 Memorial Ave.;(807) 626-1565
595 Arthur St.; (807) 474-4310
Page 8
PUBLIC LIBRARIES
LAUNDRY
There are three main public libraries
in the city. A library card is free and
easy to get, can be used at any
location, and you can sign up at any
branch. Bring ID with you along with
proof of your current address in
Thunder Bay. For an online
directory, hours of operation, and
other information, you can go to
www.tbpl.ca or call 345-8275.
Coin-operated laundry facilities are
available in Residence and throughout
the city (there are numerous Barb’s
Laundromats, the closest being on
1200 Victoria Ave or 300 May Street).
Most rental apartments have laundry
facilities available though sometimes
at a fee; ask in advance.
LIBRARY LOCATIONS
BRODIE RESOURCE LIBRARY
216 Brodie St. S.
(Bus: Crosstown #2)
SAFETY
Thunder Bay is a safe city….but remember:
 Call 911 to reach police, paramedic or
fire services
 Do not walk by yourself at night
 Do not approach wild animals
 Always carry photo ID but leave your
passport at home in a safe place
 Have copies of your passport in a
location separate from the original
 Lock your bicycle and do not leave
valuables unattended while out
 Always wear a helmet and protective
gear when cycling or rollerblading
Brodie Resource Library
Mary J.L. Black Library
MARY J.L. BLACK
901 Edward St. S.
(Bus: Crosstown #2)
WAVERLY RESOURCE LIBRARY
285 Red River Rd.
(Bus: Crosstown #2)
Waverly Resource Library
Page 9
SMOKING AND
DRINKING
The legal drinking and smoking age in
Ontario is 19 years old.
When purchasing alcohol or entering
a bar, photo identification showing
proof of age is required, even if you
don’t plan to drink. This is called
“being carded”.
For many Canadians, drinking is a
social activity and a way to relax
after a long week or to bond with
friends. Always remember to drink
responsibly; drinking and driving is
illegal in Canada and is a serious
offense. If you drink and drive, you
may lose your driving license or even
go to jail. Do not get into a car with a
driver who has been drinking; call a
taxi service or a sober friend to drive
you home instead.
CANADIAN LAWS AND CUSTOMS
GREETINGS
When first meeting someone, Canadians usually greet each other with a handshake.
There is generally no kissing of the cheek. Be sure to make eye contact. When
entering someone’s home, it is customary to remove your shoes and leave them
inside the door.
HYGIENE
Wash your hands regularly with soap and warm water and use a hand sanitizer often,
especially when you are sick. Cough into your sleeve when you are ill, rather than
coughing into your hand.
Canadians usually shower once a day, often in the morning, and find body odor
offensive. Most Canadians also use underarm deodorant daily to minimize body
odor.
PERSONAL DISTANCE
When in public or talking with someone, it is best to stand about an arm’s length
away. If you are in a loud area, it is fine to get closer in order to talk or hear the other
person. Canadians have a reputation for being overly polite, so if you bump into
someone it is best to apologize. If someone holds a door open or moves for you, a
smile and/or a thank you is appreciated.
SEAT BELTS
It is illegal to drink on the streets and
be intoxicated in public (including
walking in the streets while drunk). It
is also illegal to have an open bottle
of alcohol inside a vehicle when
driving or with you when walking. If
caught doing this, you will be fined.
Seat belts must be worn at all times while travelling in moving vehicles, including
taxis. Fines for not wearing a seatbelt can be high: $200 to $1,000.
It is illegal to sell or give cigarettes to
individuals under 19 years of age.
When purchasing cigarettes, as with
alcohol, it is normal to be asked for
identification proving your age.
TOILET ETIQUETTE
TIPPING
A tip of 10-20% of the bill is expected at restaurants. It is also common to tip when
taking a taxi or getting a haircut: 10% is an appropriate amount. When getting a drink
at a bar, leaving $0.25 to $1.00 for the bartender is usually sufficient.
Do not stand on the toilets. Toilet paper is generally provided in all public toilets.
Wash your hands after using the facilities.
STATUTORY HOLIDAYS SEPTEMBER 2012 – AUGUST 2013
College (and most banks and shopping outlets) are closed on the following days:
Labour Day – September 3
rd
Thanksgiving Day – October 8
Family Day – February 18
th
Christmas Day – December 25
Boxing Day – December 26
th
New Year’s Day – January 1
st
th
Good Friday – March 29
Victoria Day – May 20
Canada Day – July 1
th
th
th
st
Civic Holiday – August 5
th
Page 10
DRESSING FOR THE WEATHER
Thunder Bay is cold in the winter. With extreme
temperatures, particularly in January and
February, it is important that you have the right
clothing to keep you warm. Temperatures that
drop to -30 Celsius can cause frostbite (usually
to fingertips, toes, and ears) and hypothermia if
you are not dressed properly. It is best to wait
until you come to Thunder Bay to buy winter
clothes as they might be less expensive here as
well as more appropriate for the climate.
A warm coat is the first step to staying warm.
Coats should be water- and wind-proof, thick
enough to keep you warm, and heavy enough
to block the wind.
A warm pair of boots is also essential. Boots
should be waterproof, well-insulated, and high
enough to cover your ankles in deep snow.
Hats should be made of a material that will
keep the heat in and cover your ears. In
Canada, these hats are generally called
“toques,” which sounds like “tyook.” Fleece
rather than polyester is a better fabric choice.
Make sure to wear gloves or mittens to keep
your hands warm; mittens are warmer than
gloves. A scarf keeps your neck warm and can
also be used to cover your face in cold weather.
Put your scarf over your mouth when it is very
cold to avoid directly breathing in cold air.
The key to keeping warm and comfortable is
layering your clothing – like layers of an onion!
Don’t wear things that are too heavy, tight or
warm (it is possible to sweat despite the cold,
which will make you even colder), but wear
enough layers to keep you warm (an undershirt,
a long sleeved t-shirt, a sweatshirt, a vest, and a
jacket or coat), which you can gradually take off
if temperatures get warmer.
You will gradually get acclimatized to the
weather. It may seem cold during the first signs
of winter but your body will adapt to the
climate and you will gradually become more
comfortable.
Don’t forget to wear sunscreen in the winter,
as you can get still get sunburn.
Frostbite occurs when the cold penetrates the skin to the extent where it
begins to kill the cells. Blood vessels constrict to keep the body temperature
up, restricting blood flow to certain body parts.
Hypothermia is a serious, potentially life-threatening condition that occurs
when the body’s core temperature drops to a dangerous level.
Listen to weather reports in winter and ensure that you are dressed properly
for the temperature.
CULTURE SHOCK
Culture shock refers to the overwhelming feeling many people get when they
move to a new country and experience a new lifestyle. It is generally
experienced 3-5 weeks after arrival in Canada. You may feel confused,
depressed, or just a little sad. These feelings can last for some time as you get
used to your new life in Canada, but do not get discouraged. Almost every
international student experiences culture shock in some form and it will pass
with time as you become more familiar with the culture of Canada. The best
thing to do is to stay active and make sure you talk to someone. Call your family
and friends back home or talk to a counsellor on campus, someone in the IEC, or
with your new friends here. Remember that there is a large international
community that exists on campus who can relate to what you are going
through. Be patient and with time you will become more comfortable and able
to enjoy your international experience.
Resources :
Coping with Culture Shock
http://www.voyage.gc.ca/abroad_a-letranger/culture-shock_choc-cultureleng.asp
Adapting to Culture Shock
http://www.cic.gc.ca/english/newcomers/after-life-shock.asp
Study Abroad Handbook
http://www.studentsabroad.com/cultureshock.html
Page 11
IMMIGRATION
CANADIAN PERMITS AND VISAS
Most international students require a valid visa and/or study permit when entering Canada. If you decide to leave Canada on
vacation or to visit your home country during a break, you should ensure that your visa will be valid on your return and that it
allows multiple entries. If you have questions about your status or about how to apply for a work permit or visa, ask for
guidance in the IEC.
VISITING THE UNITED STATES
Thunder Bay is located just 60km from the United States and residents often cross the border to shop in Duluth or sightsee in
Grand Marais. Visit www.uscis.gov for information regarding American visa regulations.
WORKING IN CANADA
It may be possible to work in Thunder Bay while you attend Confederation College. To work on campus, you do not need a work
permit as long as you have a valid study permit. Because international students are not eligible for jobs funded through the
Ontario Work Study program, on-campus job opportunities are limited, but work may be available in the cafeteria, bookstore,
fitness centre or through peer tutoring.
To work off-campus, students need an Off-campus Work Permit (OCWP). This permit authorizes students to work up to 20
hours a week during regular academic periods and full-time during scheduled breaks (summer and winter holidays). Students
are eligible to apply for an OCWP after they have completed six months of full-time study.
International college graduates are eligible to apply for a Post Graduate Work Permit (PGWP) within 90 days of graduation. The
length of the permit is dependent upon the length of the program of study, but is a maximum of three years.
For more information on working while attending school or after graduation, please ask at the IEC.
ACADEMIC LIFE
CALCULATING MARKS
CHEATING/PLAGIARISM
If you have a question about how your test
or paper was marked, ask your teacher.
Grades are not negotiable; do not ask your
teacher to change your grade.
Copying someone else’s work on a test is cheating. In papers or reports, copying
someone else’s work without giving them credit is plagiarism. Cheating and
plagiarism are not tolerated at Confederation College; students may receive a
“zero” on an assignment or test if they cheated or plagiarized any portion of it.
To avoid plagiarism, you must “cite your sources” whenever you use:
 another person’s idea, opinion, or theory;
 any facts, statistics, graphs, drawings or other information that are not
common knowledge;
 quotations or a paraphrase of a person’s actual spoken or written words
If you are unsure about how to cite your research, contact the Library staff for
assistance.
STUDENT CARDS
Every student is issued a student identification card at the beginning of each year.
This card displays your photograph, full name, and student number. It also acts as
your bus pass for the year.
ACADEMIC SUCCESS
Academic services are available for students to help you be successful. Tutoring
services are located in the Student Success Center and the library also has many
resources to help you complete your assignments properly. Remember that if you
fail a course, it will cost you additional fees to repeat.
Marks in Canada are calculated as follows:
Mark
Grade
GPA Points
80% - 100%
A
4
70% - 79%
B
3
60% - 69%
C
2
50% - 59%
D
1
Below 50%
F
0
GPA (Grade Point Average) is calculated out
of a maximum of 4 points. The highest GPA
you can receive is a 4.0; to be on the Dean’s
List, your GPA must be at least 3.5.
Please note that the approximate cost of
retaking a single course is a minimum of
$1,800.00. Refer to Appendix 2 at the back
of this manual to ensure you drop classes
on time if you are doing poorly.
Page 12
OBTAINING AN ONTARIO DRIVER’S LICENCE
There are existing agreements in place between Canada and the following countries: USA, Japan, Korea,
Switzerland, Germany, France, Great Britain, Austria, Belgium, Australia, Northern Ireland and Isle of Man. In
order to get an Ontario license, if you have a license from one of these countries, you need the following:
You will be required to present acceptable ID for proof of legal name, date of birth and current signature. You will
be required to present a valid driver’s license from your country of origin. If your driver’s license is not in English or
French, it must be accompanied by a written translation from a qualified
translator that is ATIO Certified.
If you have an existing driver licensing record in Ontario and the name
on your current driver’s license does not match your record in Ontario,
you are required to provide a supporting document (e.g. Marriage
Certificate, Change of Name Certificate) in order to link your records
before you can do an exchange of license.
For further information on license exchange for reciprocal jurisdictions,
please follow the links below:
http://www.drivetest.ca/en/license/HowToApply.aspx
http://www.drivetest.ca/en/license/ExchangeReciprocal.aspx
http://www.drivetest.ca/en/license/qualTran.aspx
If you are from another country which does not have a reciprocal agreement with Ontario but have driving
experience, you need the following to get an Ontario Driver’s License:
You will be required to present acceptable ID for proof of legal name, date of birth and current signature. You will
be required to present a valid driver’s license from your country of origin. If your driver’s license is not in English or
French, it must be accompanied by a written translation from a qualified translator that is ATIO Certified.
If you have more than 12 months driving experience and would like to get credit for your driving experience, you
will be required to obtain a "Letter of Authentication" from the Embassy, Consulate or High Commissioner’s Office
representing your jurisdiction. If your "Letter of Authentication" is not in English or French, it must be
accompanied by a written translation from a qualified translator that is ATIO Certified.
Letters from foreign licensing authorities are also acceptable, provided they are original copies, on letterhead,
dated within the past six months and in English or French. If not in English or French it must be accompanied by a
written translation from a qualified translator that is ATIO Certified.
For other information on out of country licenses, please refer to the links
below:
http://www.drivetest.ca/en/license/OutOfCountryDrivers.aspx
http://www.drivetest.ca/en/license/HowToApply.aspx
http://www.drivetest.ca/en/license/qualTran.aspx
Visit a Drive Test Centre in the City of Thunder Bay for more information or to apply for your license. A list of
locations in the city can be found at: http://www.drivetest.ca/en/loc/Dec.aspx
Page 13
FOOD
The largest supermarkets are Metro, Safeway, and Superstore. Superstore, located
at 600 Harbour Expressway, has the best selection of imported and international
food. Most stores are open 7 days a week, with shortened hours on Sunday and
may be closed on statutory holidays.
NEARBY AND SPECIALTY GROCERY STORES
NORTHWOOD FOODS
425 Edward St. N.
Pharmacy located next to the store
Bus: #2 Crosstown
IMPORTED ORIENTAL FOODS
270 Cumberland St. N.
Bus: #1 Mainline
SUPERSTORE
600 Harbour Expressway
Pharmacy located in the store
The store carries a wide selection of
imported foods
Bus: #8 James
KELLY’S NUTRITION CENTRE
820 Red River Rd.
Bus: #3 Jumbo Gardens
DOWNTOWN ARTISAN & FARMER’S
MARKET
507 Victoria Ave. E.
Saturdays 9am – 3pm
Thursdays 11am – 2pm
Bus: #2 Crosstown
THUNDER BAY COUNTRY MARKET
CLE Dove Building
850 May St. N.
Saturdays 8am – 1pm
Wednesdays 4pm – 7pm
Bus: #1 Mainline/#3 Memorial
ETHNIC RESTAURANTS
Cuisine
Restaurant
Caribbean
Ted’s Kitchen
$
319 May St. N.
Chinese
Oriental Garden
$
1091 Dawson Rd.
Chinese Express
$
601 Arthur St.
Mr. Chinese
$
615 Arthur St.
The Hoito
$
314 Bay St.
Kangas Sauna
$
379 Oliver Rd.
Greek
Naxos
$$
610 Arthur St.
Indian
Masala Grille
$$$
170 Algoma St.
Japanese
Sushi Bowl
$$
250 Red River Rd.
Wasabi Restaurant
$$
538 Arthur St.
Meiji Japanese Restaurant
$$
530 10 Ave.
Tokyo House
$$
231 Arthur St. W.
Korean
Flame Grill House
$$
845 May St.
Lebanese
Kebab Village
$$
215 Syndicate Ave.
Thai and
Vietnamese
The Thai Kitchen
$
36 Cumberland St.
3 Mangoes
$$
2624 East Victoria Ave.
Finnish
$ = Under $10
Cost
$$ = $11 - $20
Location
CUISINE UNIQUE TO
THUNDER BAY
Finnish pancakes with Canadian maple syrup
 The world-famous “Hoito Restaurant”
opened in 1918 and specializes in
breakfasts and inexpensive Finnish cuisine.
 Go to 314 Bay St. (#2 Crosstown, #3
Memorial, #11 John)
Persians
 Unique to Thunder Bay, a Persian is a
cinnamon roll-like donut smothered in pink
frosting.
 Go to The Persian Man (400 Balmoral St. or
899 Tungsten St.) or any grocery store.
Thunder Oak Gouda Cheese
 Located just outside the city, it’s the only
cheese farm in Ontario that makes Gouda,
and in eight different flavours.
 The farm is only accessible by car (RR 3
Boundary Drive off Highway 61) but the
cheese can be purchased at local markets.
th
Poutine
 Unique to Canada, poutine is a dish of
French fries covered in gravy and topped
with cheese curds.
 Try it at a number of family restaurants or
at Poutine Planet (845 May St., across from
Silver City)
$$$ = $20 +
Page 14
EXPLORING THE CITY
OUTDOOR ACTIVITIES
Description
BOREAL JOURNEY SLED DOG KENNEL
Dogsledding
www.borealjourneys.com
BOULEVARD LAKE
Swimming, walking, tennis, paddleboats
CASCADES
Hiking trails, swimming, and a kilometre-long rapids
and waterfalls
www.lakeheadca.com/cascades.htm
CENTENNIAL PARK
Hiking, picnics, sledding, cross-country skiing
CHIPPEWA PARK & WILDLIFE EXHIBIT
Beach, wildlife park, walking trails, amusement rides
www.chippewapark.ca
KAKABEKA FALLS
130ft tall waterfalls, nicknamed the “Niagara of the
North”
18km of hiking trails
www.ontarioparks.com/english/kaka.html
KAMVIEW NORDIC CENTRE
Cross-country skiing
30km of cross-country ski trails
www.nordictrails.tb.on.ca/ kamview
LOCH LOMOND SKI AREA
Downhill Skiiing & Tubing
www.lochlomond.ca
MARINA PARK
Walking paths, sailing excursions, BMX/Skateboard
park, outdoor summer concert series, ice skating
pad (winter), and splash pad (summer)
MOUNT MCKAY
Lookouts and hiking trails
NOR’WEST OUTDOOR CENTRE
Rock-climbing, archery, snowshoeing, hiking,
snowboarding (appointments necessary)
www.cqo2000.com/noc
NORTHWEST SLED DOG ADVENTURES
Dogsledding
www.sleddogthunderbay.com
PIGEON RIVER PROVINCIAL PARK
Walking trails ending near two waterfalls
www.ontarioparks.com/english/pige.html
SLEEPING GIANT (SIBLEY) PROVINCIAL PARK
Camping and extensive hiking, snowshoeing, crosscountry-skiing networks
www.ontarioparks.com/english/slee.html
SILVER HARBOUR
Hiking trails, bike rentals, historic cemetery
http://www.lakeheadca.com/silharb.htm
Location
Kaministiquia
Accessibility
By car
Near Cumberland St.
Bus: #1 Mainline
End of Balsam St.
By car
Centennial Park Rd., near
Boulevard Lake
Chippewa Rd, at the end of
City Rd
Bus: #1 Mainline
Located west of the city,
20km down Hwy 11/17
By car
851, 20th Side Rd.
By car
1800 Loch Lomond Rd.
By car
Marina Park
Bus: #2
Crosstown
Located on the Fort
William First Nation on
Mission Road, off
Chippewa Rd.
1184 Mountain Rd., offHighway 61
Bus: #6
Mission line
346 Jarvis Bay Rd, Neebing
By car
60km south of city, before
the USA border
By car
East of Thunder Bay on
11/17, off on Highway 587
By car
East down Lakeshore Dr.,
right on Silver Harbour Rd.
By car
Bus: #18
Chippewa
By car
Page 15
SPORTS
Description
Location
Accessibility
CANADA GAMES COMPLEX
420 Winnipeg Ave.
Bus: #2 Crosstown
530 Chapples Park Dr.
Bus: #2 Crosstown
LAKEHEAD UNIVERSITY THUNDER WOLVES (HOCKEY)
Fort William Gardens
Bus: #12 East End
Tickets available through SUCCI
901 Miles St E.
NORTHWESTERN ONTARIO SPORTS HALL OF FAME AND MUSEUM
219 May St. S.
Bus: #3 Memorial
141 Northern Ave.
Bus: #3 Memorial
THUNDER BAY BORDERCATS (BASEBALL)
Port Arthur Stadium
Bus: #2 Crosstown
Tickets $5 general admission
420 Lisgar Street
THUNDER BAY CHILL (SOCCER)
The Sports Dome
Ticket prices vary
ticket office is located on the 2nd floor
Aquatics – swimming, diving, and other recreation
Admission Rate: $5.65
CHAPPLES GOLF COURSE
Prices vary
Admission by donation
SPORTS DOME
Indoor mini-putt and driving range
Bus: #3 Memorial
141 Northern Ave.
THUNDER BAY COUNTRY CLUB (GOLF)
1055 Oliver Rd.
Bus: #2 Crosstown
BARS
Prices vary
BLACK PIRATES CLUB – live music, DJ, special events
101, 215 Red River Rd.
Bus: #3 Jumbo Gardens
BROWN STREET STATION/WESTFORT - DJ
1408 Brown St.
Bus: #2 Crosstown
HODDER TAVERN – live music, DJ, karaoke
481 Hodder Ave.
Bus: #1 Mainlines
LOT 66 – cocktails , dinner
66 Court St. S.
Bus: #7 Hudson/#9 Junot
CROCK’S BAR – Live music, DJ, UFC pay-per-view events
16 Cumberland St. S.
Bus: #1 Mainline
ON DECK SPORTS BAR – pool tables, TVs, popular with students
54 Cumberland St. N.
Bus: #1 Mainline
ROCKHOUSE – live music, DJ, +25 years of age on Fridays
201 Syndicate Ave. S.
Bus: #3 Memorial/ #8 James
MADHOUSE – cocktails, dinner
295 Bay St.
Bus: #3 Memorial
THE SOVERIEGN ROOM – cocktails , dinner, DJ
220 Red River Rd.
Bus: #3 Jumbo Gardens
THE OUTPOST (UNIVERSITY PUB) – food, concerts, events
955 Oliver Rd. (on LU campus)
Bus: #2 Crosstown/#9 Junot
TONY AND ADAMS – cocktails, dinner, DJ
45 Court St. S.
Bus: #7 Hudson/#9 Junot
For up-to-date concert and special event listings, visit http://www.tbshows.com/ .
Page 16
ENTERTAINMENT
Description
DEFINITELY SUPERIOR ART GALLERY
Contemporary, local art
www.definitelysuperior.com
FORT HISTORICAL PARK WILLIAM
Canada’s #1 outdoor attraction!
Reconstructed fur trade post with reenactments of
events in 1815
Canoeing, camping, and hiking also available
$11 for students (with ID)
www.fwhp.com
GALAXY LANES
Bowling
www.galaxylanes.ca
MAGNUS THEATRE
Live theatre ($14.75 for students)
www.magnus.on.ca
MARIO’S BOWL
Bowling ($4.55 per game + $2.65 shoe rental)
“Cosmic bowling” on Friday’s
www.mariosbowl.com
PARAMOUNT THEATRE
Live theatre (prices vary)
www.paramounttheatre.ca
SILVER CITY
Movie theatre (Half price on Tuesday’s $4.50)
www.cineplex.com
TERRY FOX MONUMENT
Lookout and information centre
A tribute to Terry Fox, a national hero, who lost a leg to cancer and
set out to run across Canada, raising money and awareness for
cancer research.
www.terryfox.org
THUNDER BAY ART GALLERY
$4 (student fee)
www.theag.ca
THUNDER BAY COMMUNITY AUDITORIUM
Concerts, comedians, speakers
www.tbca.com
THUNDER BAY HISTORICAL MUSEUM
$3 or free on Tuesdays
www.thunderbaymuseum.com
Location
250 Park Ave.,
Suite 101
Accessibility
Bus: #7 Hudson or
#9 Junot
1350 King Rd.
Bus: #4 Neebing
636 Arthur St.
Bus: #3 Airport or
#4 Neebing
10 Algoma St. S.
Bus: #2
Crosstown
710 Memorial Ave.
Bus: #3 Memorial
24 Court St. S.
Bus: #7 Hudson or
#9 Junot
850 May St. N.
Bus: #3 Memorial
On Highway 11/17,
1km east of
Hodder Ave.
By car
1080 Keewatin St.
(located on
Campus)
1 Paul Shaffer Dr.
Bus: #2
Crosstown or
#8 James
Bus: #2
Crosstown
425 Donald St. E.
Bus: #3 Memorial
or #8 James
Page 17
PLACES OF WORSHIP
There are many religious groups in Thunder Bay. Many groups meet at various locations around the city
and may not have an actual building to call their place of worship. Contact information for these groups
is provided below so you can ask where they meet if no address has been provided. There are also many
Christian churches throughout the city; if you are looking for a particular denomination not listed here
we can help you find one.
Description
HINDU TEMPLE
In a private home- Anju Agiwal. Call before you go.
(807) 622-3871
THUNDER BAY MASJID
Thunder Bay Muslim Association
www.tbaymasjid.com
SHAAREY SHOMAYIM CONGREGATION
Jewish Synagogue
(807) 622-4867
THE BAHÁ'Í COMMUNITY OF THUNDER BAY
(807) 577-0256
www.bahaicommunities.com/thunderbay
POTALA TIBETAN BUDDHIST MEDITATON CENTRE
[email protected]
(807) 768-1785
JODO SHINSHU BUDDHIST FELLOWSHIP OF
THUNDER BAY
[email protected]
(807) 622-0904
ST. ANDREW’S ROMAN CATHOLIC CHURCH
(807) 345-5202
REDWOOD PARK ALLIANCE
(807) 577- 3463
www.redwoodpark.org
GRASSROOTS CHURCH
(807) 766-9970
grassrootschurch.ca
ST. PATRICK’S CATHOLIC CATHEDRAL
(807) 622-5389
www.stpatrickscathedral.ca
ST. PAUL’S UNITED CHURCH
(807) 345-5864
stpaulstbay.net
KINGDOM HALL OF JEHOVAH’S WITNESSES
FIRST BAPTIST CHURCH OF THUNDER BAY
(807) 345-8536
firstbaptistchurch.ca
HILLDALE LUTHERAN CHURCH
(807) 768-9890
www.hilldale.net
LAKEHEAD UNITARIAN FELLOWSHIP
(807) 344-5980
www.luf.ca
Location
1201 Ford St. S.
Accessibility
Bus: #1 Current River
591 John St.
Bus: #11 John, or
#2 Crosstown and walk
627 Grey St.
Bus: #2 Crosstown or
#8 James
The Body Mind
Centre: #8-105
Villa St.
Bus: Almost any bus going
to Water St. Terminal
294 Red River Rd.
2609 Redwood
Ave. E.
Bus: Almost any bus going
to Water St. Terminal
Bus: #2 Crosstown or
#3 Northwood
1250 Balmoral St.
Bus: #8 James and walk
211 Archibald St.
Bus: Almost any bus going
to City Hall Terminal
349 Waverly St.
Bus: Almost any bus going
to Water St. Terminal
1034 Oliver Rd.
308 Red River Rd.
Bus: #2 Crosstown
Bus: Almost any bus going
to Water St. Terminal
321 Hilldale Rd.
Bus: #3 County Park
129 Algoma St. S.
Bus:#2 Crosstown or
#3 Memorial
Page 18
APPENDIX 1: HEALTH INSURANCE – STUDENT GUARD (www.guard.me)
To submit a claim, follow these steps:
1. Always carry your StudentGuard ID Card with you. The information on the card is very
important. Remember to call within 24 hours of an emergency situation to start the claim
process.
2. In order to process your claim we will need the following information:
- A properly completed claim form, signed and dated,
including your name and policy number
- Reimbursement information (who do we pay)
- Original bills or invoices
- Receipts showing payment
3. Claims of less than $1000 can be done online. Larger claims must be mailed in using a claim
form. Smaller claims must be made online. Go online to www.guard.me to make a claim. Click
on “Make a Claim”.
4. Enter your policy number and date of birth as it appears on your ID card.
5. Scan all supporting documents (i.e., receipts, doctors notes, etc) onto a computer. Attach
receipts and invoices and a void cheque for direct deposit.
To see more information about your policy and your claims, follow these steps:
1. Make an account on guard.me. Click “Need an Account” below the “Login” button.
2. You will need an email, your date of birth, and policy number. Fill out the online form. You will
be sent a confirmation email that you must open and click on a confirmation link.
3. You will find a profile of your personal information, and information on your policy. Information
is available in 13 languages.
If you have questions about your health insurance coverage or making a
claim, StudentGuard can help!
1-877-873-8447
OR
EMAIL:
[email protected]
OR
WEB SITE: www.guard.me
APPENDIX 2
ACADEMIC CALENDAR OF EVENTS RELEVANT TO INTERNATIONAL STUDENTS
2012-2013
Aug 31
Mandatory International Student Orientation Day
Sept 3
College closed: Labour Day
Sept 4 & 5
Mandatory Academic Orientation (information provided by Student Success &
coordinators)
Sept 6
Classes begin for most programs
Sept 14
Last day for refund of fall semester full time fees
Sept 14
Last day for change of program option or addition of courses
Oct 8
College closed: Thanksgiving Day
Nov 15
Deadline for finalizing transfer credit requests for fall term
Nov 15
Last day to withdraw from 15 week courses without academic penalty
Nov 15
Last day to apply to graduate for December 31
Dec 1
2nd semester tuitions fees due.
Dec 14
End of Fall Semester Term – full time postsecondary classes (some exceptions)
Dec 20
Tuition fees due for students starting in January. A $50.00 late fee will be charged
for payments made after this date.
Dec 24 – Jan 1
College closed for Christmas Break
Jan 7
Classes begin for most programs
Jan 18
Last day for change of program option or addition of courses
Jan 18
Last day for refund of winter semester full time fees
Feb 18
College closed: Family Day
March 11-15
Winter Break – most postsecondary programs (Students to check with their
Program Coordinator to confirm)
March 15
Deadline for finalizing transfer credit requests for winter term
March 15
Final semester date for withdrawal from postsecondary program courses without
academic penalty
March 29
College closed: Good Friday
April 1
2nd instalment fees due for January and February intake programs
April 26
End of Winter Semester classes for most postsecondary programs
June 7
Convocation Ceremonies
International Education Centre
Confederation College, Room 251
1450 Nakina Drive, Box 398
Thunder Bay, ON P7C 4W1 Canada
Phone: 807-475-6467
Emergency Phone: 807-627-2899 (after hours only)
Email: [email protected]