From glitzy NagaWorld to the gritty frontier casinos
Transcription
From glitzy NagaWorld to the gritty frontier casinos
inside asian gaming INSIGHTS Sands China’s Messinger on Entertainment’s Value may 2015 30 MOP G2E ASIA 2015 A Showcase of Solutions for These Trying Times FEATURE SEGA SAMMY CREATION Draws a New Crowd Cambodia’s Rising Stars From glitzy NagaWorld to the gritty frontier casinos www.asgam.com COVER STORY Contents MAY 2015 Cover Photo Konstik | Dreamstime.com INSIGHTS 42 12 Putting Cambodia on the Map Among dozens of casinos in Cambodia, NagaWorld in Phnom Penh—celebrating its 20th anniversary this month—has done the most to raise the kingdom’s regional profile. The Best is Yet to Come As Sands China’s Scott Messinger explains, the company’s entertainment strategy is based on staging events that generate standalone value. FEATURES Drawing a New Crowd 38 The attention-grabbing products of SEGA SAMMY 52 CREATION could lure a new breed of players onto casino floors. Point of Contact Innovative Technology’s cash handling products already enjoy a leading position in European markets. The company now has its sights set firmly on expansion in Asia. Fallen Out of Favor 58 Sri Lanka’s casinos are operating in a decidedly hostile environment under the new administration of President Mithripala Sirisena. GAMBLING AND THE LAW 54 Internet Gambling? No Problems Prof. I Nelson Rose examines the regulatory challenges faced by the US online gaming industry. BRIEFS 24 Rough Around the Edges 90 Regional Briefs Ready or not, Donaco International’s purchase of Star Vegas Casino in Poipet puts Cambodia’s border casinos in the spotlight. 92 International Briefs 94 Events Calendar Contents 60 62 G2E ASIA 2015 Showcase of Solutions Adversity presents a very real opportunity for the companies exhibiting their wares at this year’s show. Pursuit of Perfection GPI makes casino currency safer, stronger and better looking. 63 Weike shows off an engaging Home-Field Advantage lineup of new jackpots and standalones. 66 Aristocrat reaffirms its position as 68 NOVOMATIC’s new products fuel its 69 Scientific Games’ portfolio is unmatched for its breadth and sophistication. with its eye-catching e-tables. Gaining Ground 74 DLV’s new cabinet and multigame package have clear regional appeal. Floor Filler 75 LT Game’s products will be prominent at the next wave of Cotai resorts. 4 new premium bilingual titles. 79 Upgrades All Around Matsui Asia’s all-new series of innovative gaming chips. inside asian gaming MAY 2015 Branching Out In addition to testing and certification, GLI does so much more. Enhanced Portfolio 80 JCM promises operators deeper connections with their customers. Currency Revaluation 81 Abbiati showcases new designs for its secure casino currency. Fortune’s Favored 82 Konami launches an array of new games designed for Asia. Stronger Together Off to the Races 72 Alfastreet pushes the envelope 76 Stellar Standalones 78 Ainsworth has a strong lineup of Igniting Expansion accelerating regional growth. automated payment systems. Asserting Dominance Asia’s pre-eminent slot-maker. Best Acceptance 77 CPI’s comprehensive portfolio of 84 Quality Matters Giesecke & Devrient’s cash processing systems reign supreme. Strength in Unity 86 IGT’s expansive exhibit is developed specifically for Asian players. Ramping Up 88 Aruze’s new games provide fresh impetus for its regional growth. 89 Putting on the Ritz Interblock’s e-tables have an unmistakable emphasis on luxury. MAY 2015 inside asian gaming 5 6 inside asian gaming MAY 2015 MAY 2015 inside asian gaming 7 EDITORIAL Gazing Into the Abyss And when you gaze long into an abyss, the abyss also gazes into you. — Friedrich Nietzsche A Publisher Kareem Jalal Director João Costeira Varela Editor At Large Muhammad Cohen Contributors Paul Doocey, John Grochowski, James Hodl, Matt Pollins, I. Nelson Rose Graphic Designer Rui Gomes Administrative Assistant Latte Iao Photography Ike, Gary Wong, James Leong, Wong Kei Cheong Inside Asian Gaming is published by Must Read Publications Ltd 5A FIT Center Avenida Comercial de Macau Macau Tel: (853) 8294 6755 For subscription enquiries, please email [email protected] For advertising enquiries, please email [email protected] or call: (853) 6680 9419 www.asgam.com ISSN 2070-7681 Inside Asian Gaming is an official media partner of: s the stocks of Macau’s six casino operators—all still traded on the Hong Kong Stock Exchange—languish near their 52-week lows, investors are wondering when the sector will hit bottom. Las Vegas Sands Corp Chairman and CEO Sheldon Adelson commented on the uncertain outlook for Macau during an earnings call last month: “We are sailing in uncharted waters, and I hope we don’t sink like that boat off in the Mediterranean.” Wynn Resorts’ Steve Wynn agreed during his own earnings call that “there’s no question that uncertainty is the plaguing word of the day in Macau.” There’s a perception that local authorities are adding to the uncertainty by allowing the decision on allocation of gaming tables for soon-to-open Cotai resorts—including Phase 2 of Galaxy Macau, scheduled for a 27th May unveiling—to go down to the wire, not to mention floating the suggestion of capping the number of visitors allowed into the tiny city, which is straining under the load of well over 2 million arrivals a month. “Hopefully, our government in Macau will calm that down and put some certainty back into the picture,” said Mr Wynn. In reality, table allocations and the mooted limit on visitor numbers are mere distractions from the well-documented causes of Macau’s current malaise, including Beijing’s ongoing corruption crackdown, the weakening China economy and tightening of illicit fund flows out of the country, along with Macau’s total smoking ban on main-floor gaming areas since October. Another important factor is the evolving tastes of China’s middle class, and particularly the sophisticated younger cohort within it, who are increasingly drawn to more exotic and experience-rich holiday destinations, and, it seems, like their counterparts in America, are not as interested in gambling as the generation that preceded them. Macau’s table cap—originally intended as a means to rein in the overheating gaming market— has become somewhat irrelevant following the precipitous drop in demand that has left hundreds of gaming tables idle around the city. Shuffling tables out of existing properties into new ones is looking increasingly like the best way for operators to manage capacity. The latest consensus view is that Galaxy Macau Phase 2 will be granted 150 new-to-market tables, allowing it to open with approximately 200 total, though the company had said previously the property has capacity for 500 tables and 1,000 EGMs. Clearly one result is a major opportunity for EGM suppliers to fill the gaps where tables should have been. As for the suggestion of capping visitors, “The chances of that happening are [the same as] I wake up tomorrow morning and all my hair will be grown back,” said Mr Adelson. He added: “I have been told that it is not a decision by the government. It’s only a suggestion by one of the ministers with very good intentions, but it hadn’t been thought out.” After all, a visitor cap would seriously hinder the hoped-for diversification of the local economy. Mr Adelson offered an example of how it would affect the vaunted MICE—meetings, incentives, conferences and exhibitions—industry: “I would never, as an organizer, book an event in Macau if I knew there was a possibility that the guy who came through the [border] before me was the last guy [who would be allowed in].” For bargain hunters, the big question is: When is the appropriate time to go bottom-fishing for Macau casino stocks? It’s still too early to say when revenue might rebound, but the bearish tide could be turning. Renowned Swiss investor Marc Faber, one of the world’s most noted market contrarians, whose negative views earned him the moniker “Dr Doom,” is uncharacteristically optimistic about Macau’s prospects, recently saying on his blog: “In the next six months, I would accumulate some Macau-related gambling shares.” The landscape for Macau’s operators has been utterly transformed. Gone are the days when players crowded three deep around tables within hastily converted office buildings as gaming capacity struggled to keep pace with demand. The real growth now will have to come from the city’s non-gaming offerings. It’s what Beijing, the local government and China’s new generation of consumers is looking for. And it’s fortunately what the upcoming wave of Cotai resorts promises to deliver. Dr Doom’s recent bullish call on Macau has merit. If Chinese demand could propel Macau’s gaming revenue to many times that of the Las Vegas Strip, surely it could do the same for its hotel, entertainment, MICE and F&B revenues as well. The question the operators now face as they gaze into the abyss is whether they have the mettle to compete on a world stage for Chinese consumers’ nongaming dollars. Kareem Jalal www.gamingstandards.com 8 inside asian gaming MAY 2015 We crave your feedback. Please email your comments to [email protected] 10 inside asian gaming MAY 2015 MAY 2015 inside asian gaming 11 Cover Story Cambodia on the Map Putting Among dozens of casinos in Cambodia, NagaWorld in Phnom Penh has done the most to raise the kingdom’s regional profile By Muhammad Cohen 12 inside asian gaming MAY 2015 C ambodia doesn’t often appear on regional leader boards, but it tops Southeast Asia when it comes to number of casinos. The kingdom hosts some 60 of them, most of which are small operations along its borders, but Cambodia also has ambitious operators traded on major exchanges poised to fuel further growth, including NagaCorp, a top performer on Hong Kong’s Hang Seng Index since its 2006 listing, NASDAQ-listed Entertainment Gaming Asia, controlled by Lawrence Ho’s Melco International, and most recently Australia-listed Donaco International, which is finalizing its purchase of Star Vegas, reputed to be the best performer among Cambodia’s border casinos. Cover Story Even though Cambodia doesn’t border China, geography favors its gaming industry. The kingdom is wedged between Vietnam and Thailand, countries with a combined population approaching 200 million with no legal casino gambling open to their citizens unless, in Vietnam, they also hold foreign passports. Cambodia has similar rules, though enforcement is a far cry from Singapore or Vietnam, where everyone must present a valid passport or national ID card for entry. Relaxed regulation is part of Cambodia’s gaming environment. Coming out of the dark times of the Khmer Rouge regime that massacred an estimated two million people and devastated national institutions, followed by Vietnamese occupation, the new government institutions established in the 1990s had more important issues than establishing a comprehensive casino regulatory framework. Rules have arisen largely ad hoc, although Cambodian authorities say national casino legislation could be drafted this year. Gaming taxes are assessed monthly per machine and table with no revenue component. For busy casinos, that means effective tax rates in the single digits. For opposition politicians, it means casinos are an untapped potential revenue source. Casinos have also helped make tourism a plank in Cambodia’s economic revival, providing both attractions and service jobs where experience rather than academic credentials matter most for advancement. Cambodia’s GDP grew 7% last year, the second-best performance in Asia, behind China, and since 2000 the kingdom has been the sixth fastest growing economy in the world, according to Hong Kong’s Political and Economic Risk Consultancy. “Business is booming,” Global Security Services Managing Director John Muller, working in Cambodia since the early 1990s, says. Tensions between Vietnam and China and internal political conflict in Thailand have spurred greater foreign investment interest in Cambodia, he notes, abetted by government investment in infrastructure, much of it financed by China, a strong ally of Prime Minister Hun Sen, who has held power for 30 years. Hun Sen’s Cambodian People’s Party had its parliamentary majority reduced in the 2013 election. Post-election political and labor strife brought barbed wire to the streets of Phnom Penh, though pay raises and moves toward reform and combating corruption have calmed the situation. “Cambodia is a country that still has huge political risk,” Spectrum Asia CEO Paul Bromberg says. “Hun Sen and his party feel they’ve done so much for the country, they can’t understand why many people aren’t happy.” PERC assesses business risk in Cambodia for this year slightly higher than for 2014, despite the easing of border tensions with Thailand and increased internal stability. Even if the opposition wins the 2018 election, economic policies are likely to remain largely unchanged, according to multiple observers. PERC attributes increased business risk to a weak educational system, challenged to produce a sufficiently skilled labor force to meet business demands. PERC also sees risks to tourism from internal factors in Vietnam, Thailand and China. Nevertheless, Cambodia’s GDP looks set to grow at 7.5% this year, likely the fastest rate in Asia. It’s a heady brew that continues to nourish the gaming industry. NagaCorp has come a long way from the barge in the Bassac River, just downstream from its confluence with the Sap River and mighty Mekong, where it began gaming operations 20 years ago this month. MAY 2015 inside asian gaming 13 Cover Story “This country has been a work in progress, and we’ve been a work in progress,” NagaCorp Chairman Timothy McNally says. “But we’ve arrived.” “This country has been a work in progress, and we’ve been a work in progress,” NagaCorp Chairman Timothy McNally says. “But we’ve arrived.” NagaCorp’s revenue from NagaWorld in Phnom Penh has expanded at a 28% combined annual growth rate (CAGR) and EBITDA at 30% since 2010. While Macau experienced a historically bleak first quarter this year, NagaCorp’s gaming revenue grew 48% and VIP roll rose 79%. Major expansion of NagaWorld and a new resort in Russia’s Far East are expected to fuel further growth. BUFFER ZONE NagaCorp has come a long way from the barge in the Bassac River, just downstream from its confluence with the Sap River and mighty Mekong, where it began gaming operations 20 years ago this month. The company holds a 70-year casino license—Cambodia’s other casino are generally licensed on an annual basis—that runs through 2065, with a 41-year monopoly within a 200 kilometer (120 mile) radius of Cambodia’s capital Phnom Penh that expires in 2035, with stipulated exclusions for border areas, colonial highland retreat Bokor and Sihanoukville, Cambodia’s main port and a beach resort. It wasn’t until 2003 that NagaCorp operations moved onshore with 44 tables and 211 machines at NagaWorld’s present location 500 meters further upriver, less than a kilometer south of Cambodia’s Royal Palace and the city’s bustling riverside promenade. The company’s $95 million initial public offering in Hong Kong—which saw that exchange’s first listing of a gaming company, prior to the listing of all of Macau’s operators there—provided funds to complete the first phase of the hotel and entertainment complex. Controlling shareholder and CEO Chen Lip Keong, a Malaysian medical doctor and entrepreneur who serves as an economic adviser to Hun Sen, could have financed the project out of his own pocket. “We went to the marketplace to become an international company,” Mr McNally, a former US FBI agent explains. “Dr Chen did it with the vision to be NagaWorld’s recently opened VIP penthouse suites The suites, for players that check in $2 million and roll it six times, have attached gaming rooms. “That’s an advantage over Macau,” Senior Vice President for Casino Operations Vincent Mascio says. “We’re not as regulated on the small things as Macau. It makes life easier.” Cambodia also has no whiff of smoking restrictions on the horizon. 14 inside asian gaming MAY 2015 MAY 2015 inside asian gaming 15 Cover Story Naga2’s two towers will have 1,000 guest rooms, 38 VIP salons, up to 300 tables and 500 electronic gaming machines, plus a theater with 2,100 seats and meeting space across 110,000 square meters. The main focus will be on VIP, with perhaps 50 additional mass market tables. the best gaming destination in Indochina and to be poised to move into other opportunities in Indochina.” NagaWorld has expanded over the years into the biggest gaming resort in Indochina with gross floor area of 113,307 square meters (1.2 million square feet). It currently has some 200 tables, 1,670 gaming machines, 18 food and beverage outlets and 700 five-star hotel rooms with rack rates starting at $105 a night. It also has banquet and meeting space, entertainment in the lobby as well as on the gaming floor and a spa with a whirlpool bath in every treatment room. Total investment has been around $300 million; Mr McNally says a similar facility in Macau would cost well over $1 billion. Naga2, under construction across the street, will double capacity when it opens in 2017. Dr Chen is financing that $369 million project, which NagaCorp will acquire upon completion in exchange for company shares. Meanwhile, NagaWorld keeps evolving and innovating. Focused on serving low-end junkets in its early days, NagaWorld set its sights on serving the mass market after its hotel and entertainment wings were completed in 2008. The transition to mass Heading Far East NagaCorp hopes to break ground this year on a $350 million gaming resort outside Vladivostok in Russia’s Far East, where a casino cluster is taking shape in the Primorsky Integrated Entertainment Zone. The first phase will cost $50 million including a hotel and casino to open by 2018. Analysts expect subsequent development to depend on the success of phase one. “We believe that our strategy of diversifying our business geographically and expanding into a new casino market will drive revenue growth in the long term,” NagaCorp writes in its annual report. “People ask: ‘Why go outside our Asian expertise?’” NagaCorp Chairman Timothy McNally says. His reply: “We’re not.” NagaCorp >> 16 inside asian gaming MAY 2015 proved presecient when in early 2009 Cambodian authorities shut down Phnom Penn’s slot parlors, which had operated thousands of machines; NagaWorld’s slot revenue increased from $3.1 million in 2008 to $34.3 million in 2009. NagaWorld debuted dealer-assisted electronic multi-game terminals in 2011. CELL DIVISON NagaWorld also added what it calls casino cells with unique décor and themes, including the China Garden with pagodas and live plants, NagaRock with disco lights and dancers, and Saigon Palace, appropriate since a large proportion of mass-market players are Vietnamese, once as many as 40%, though executives say that’s come down to 15% these days. The ground level main floor has the widest variety of games, including stud poker with minimum bets as low as $5, $10 roulette tables, blackjack at $20, plus Vietnamese card games at $40. (US dollars circulate commonly alongside the local riel.) Baccarat, which accounts for 85% of mass table revenue, has minimum bets of $100 for what executives call “squeeze games,” MAY 2015 inside asian gaming 17 Cover Story where players can handle the cards, with several $200 tables. There are $40 baccarat tables with cards dealt face up. Mass minimums were increased at the end of 2012, and maximum mass baccarat bets raised to $50,000. The new strategies dramatically changed revenue mix. In 2008, junket play constituted 93% of gaming revenue through a variety of commission programs. In 2011, junket play was down to 38% of gaming revenue. More importantly, after two recession-impacted years, gaming revenue had grown 10% from 2008 to $211.4 million in 2011 with overall revenue up 16% to $223.8 million, net profit grew from $40 million to $92 million and EBITDA rose from $49.3 million to $111.8 million as margins improved from 26% to 50%. “In 2012, we realized we had to step up on the VIP side,” Mr McNally says. “To be a full service property we needed to upgrade our gaming facilities and VIP amenities.” Competitive pressure from regional competitors contributed to that decision. Late that year, NagaWorld opened penthouse suites—modern duplexes with terraces overlooking the rivers that would fit proudly into Macau or even Manhattan. The suites, for players that check in $2 million and roll it six times, have attached gaming rooms. “That’s an advantage over Macau,” Senior Vice President for Casino Operations Vincent Mascio says. “We’re not as regulated on the small things as Macau. It makes life easier.” Cambodia also has no whiff of smoking restrictions on the horizon. NagaCorp has been out in front of Cambodia’s government on anti-money laundering measures. “AML is an issue because we knew it would be an issue with international financial companies and other destinations,” Mr McNally says. “As a company looking to expand elsewhere, we emphasize corporate governance and a clean operation.” NagaCorp regularly commissions independent audits of its AML procedures, including one last year. A supplementary stock offering in March 2013 raised $156 million to develop direct premium and VIP business. Some funds plans to leverage its frontier market experience with NagaWorld in Cambodia and its connections with China for the Russia project. “The idea is to reach out to 435 million Chinese living within a two hour flight,” Mr McNally says. China International Travel Service (CITS) and China Duty Free Group, also working with NagaCorp on its expansion of NagaWorld, are also cooperating on the Vladivostok project, along with architect Paul Steelman, designing the Phnon Penh property’s NagaCity Walk retail area. Flight times to Vladivostok are less than three hours from the capitals of Japan, which has no legal casinos, and South Korea, where citizens can only play at a single, remote location that’s a four-hour drive from Seoul. But NagaCorp says its Vladivostok project will focus on the China market. “It’s the China side we know, where we have the knowledge and expertise,” Mr McNally says. “How quickly we ramp up is a question of the effectiveness of our China operation.” He forecasts payback on the first phase within four years. He says the resort could open ahead of the 2018 projection, though the master 18 inside asian gaming MAY 2015 Bassaka Air will begin twice weekly service to Macau this month and flights to China are expected to begin in July. went toward hardware including adding VIP rooms, limousines and a private hangar under construction at Phnom Penh’s airport. But much was seed money for Naga’s Junket Incentive Program that offers promoters a 70% split of revenue, rising depending on roll, compared with Macau’s typical junket share in the mid40s—any more than that would not be feasible in Macau given the 40% gaming tax there. By sharing rewards and risks with junkets, NagaWorld has been able to raise VIP maximum bets to $200,000. To support the incentive program, it added VIP rooms with a total of 47 tables last year. VIP PAYOFF “VIP was our big story of 2014,” Mr McNally says. “Our VIP strategy is paying off.” After a long courtship, NagaWorld brought in its first Macau junket in August, Asian Nations, a group of agents affiliated with other Macau junkets, NagaWorld executives say. The impact was immediate, with rolling volume up 47% year on year in the second half of last year, and Asian Nations contributing $627 million in a little more than four full months of operation, according to Union Gaming Research Macau. NagaWorld, which opened a marketing office in Macau last year, is seeking agreements with other junket promoters. “We don’t have the cosmopolitan feel of Singapore, but the feedback plan is still awaiting approval from Russian authorities to allow construction to begin. On a visit to the region last year that featured meetings with government officials, NagaCorp CEO and controlling shareholder Chen Lip Keong said, “We are serious about the gaming zone development project, but it should be understood that the construction of a casino should be conducted in close cooperation with the public sector. We have an extensive experience in the successful development of tourist destinations in Cambodia, and we are ready to bring it to Primorsky Territory.” NagaCorp won’t be alone in Primorsky. First Gambling Company of the East, a consortium led by Lawrence Ho-controlled Summit Ascent, is scheduled to open a casino in the area later this year. Russian casino operator Royal Time Group is also building in the region. A study by Global Market Advisors Partners Steve Gallaway and Andrew Klebanow forecast gaming revenue in Primorsky to reach $1.2 billion within three years of resort openings and $5.2 billion within ten years. MAY 2015 inside asian gaming 19 Cover Story is positive” from Macau visitors, Mr McNally says. “Cambodia has its own unique attractions.” Compared to some other regional gaming destinations, “It’s a better fit actually for mainland Chinese.” Last year, VIP roll grew 35% to $6.2 billion and VIP revenue increased 41% to $188 million. Even without Asian Nations’ contribution, second-half VIP roll jumped by more than 20% because, unlike Macau, NagaWorld was getting most of its VIP revenue from Southeast Asia. Morgan Stanley estimates China VIP business contributed less than 5% of NagaCorp’s second-half gross profits, with 22% from other VIPs and 73% from the mass market. On the other hand, the relatively small contribution from China provides ample room for growth, particularly under current conditions. “The downturn in Macau offers the group opportunities to further penetrate the Chinese gaming market in both the VIP and mass gaming segments, by being able to offer attractive terms to junket operators and agents as a result of NagaWorld’s low cost structure,” the company stated in its earnings release. Macau’s largest junket promoter, Suncity Group, is expected to begin sending customers to NagaWorld this month. Morgan Stanley Asia estimates Suncity will roll $200 million monthly at NagaWorld. First quarter 2015 VIP roll increased 79% to $1.7 billion and revenue doubled to $65.5 million. For the year, Morgan Stanley estimates VIP roll will grow 54% to $9.6 billion and generate an incremental $21 million in gross VIP profits. A revamp of NagaWorld’s rooftop pool area opening later this year will add about a dozen VIP tables, as well as mass gaming. This casino cell will allow players to enter in swimwear; NagaWorld won’t say what its staff will wear. These changes are just a prelude to Naga2, under construction 100 meters (110 yards) away across a major roadway. Naga2’s two towers will have 1,000 guest rooms, 38 VIP salons, up to 300 tables and 500 electronic gaming machines, plus a theater with 2,100 seats and meeting space across 110,000 square meters. The main focus will be on VIP, with perhaps 50 additional mass market tables. Executives suggest one tower may be dedicated exclusively to VIP guest rooms outfitted with private gaming tables. The downside to increased VIP play is margin erosion. Net profit margins fell from 40.7% in 2013 to 33.7% last year. Margins on VIP play also fell three percentage points to 37% due to increased incentives to junkets. Analysts believe regional competition from the Philippines, South Korea and Vietnam might drive up costs and put further pressure on margins. Mr McNally concedes, “VIP is demanding. It’s high-end costs. It’s not something where you can have one foot in the water. Margins [on VIP] are not what they are on the mass market side. It’s the mass market that keeps your foundation solid,” he says. “We want robust junket representation, but mass market is still key.” AN EYE ON CHINA NagaCorp is also looking toward Chinese players to boost the mass segment. Last year it purchased a pair of A320 airliners that can seat up to 180 passengers to supplement its two Gulfstream private jets. The aircraft have been leased to independently operated subsidiary Bassaka Air, which is currently flying between Phnom Penh and Siem Reap, the site of Angkor Wat, the thousand year old Buddhist temple complex that’s Cambodia’s top tourist attraction. While the airliners can be used for VIP charters, NagaCorp executives say the main target is mass market tour groups. It has an agreement with China NagaWorld has added what it calls casino cells with unique décor and themes, such as Saigon Palace, appropriate since a large proportion of mass-market players are Vietnamese, once as many as 40%, though executives say that’s come down to 15% these days. 20 inside asian gaming MAY 2015 Cover Story MAY 2015 inside asian gaming 21 Cover Story International Travel Service (CITS) to bring mainland visitors to NagaWorld. According to a recent research report headlined “Gaga for Naga,” Union Gaming Research Macau says Bassaka Air will begin twice weekly service to Macau this month and flights to China are expected to begin in July. NagaWorld signed up another name familiar to mainland travelers, China Duty Free Group, for NagaCity Walk, the street-level and below-ground shopping mall linking to Naga2 that was designed by renowned casino architect Paul Steelman. China Duty Free will secure tenants for the 18,000 square meter retail area and operate its own outlet occupying at least 2,400 square meters. “From a strategic standpoint, we developed the relationship with China Duty Free with an eye on China,” Mr McNally explains. “Cambodia is very intent, as we are, in building relationships with China. We think we can be a beneficiary of these relationships.” Cambodia’s visitor arrivals from China grew 21% last year to 560,335, as overall arrivals grew 7% to 4.5 million, more than double the level five years before. That comes on top of Chinese arrivals surging 38.7% in 2013 to take second place behind Vietnam. In its annual report, NagaCorp writes that continued growth from China and other “gaming-centric countries is one of the drivers of our business growth.” To better accommodate Chinese visitors, NagaWorld aims to “Chinify” the resort, a drive that goes well beyond decorations for Chinese New Year and adding items to the breakfast buffet, according to Managing Director for Corporate Affairs Rob Cho. Since January last year, NagaWorld has offered Mandarin classes for staff with prize competitions for the top students. Overall, NagaWorld, which currently has 5,400 employees in Cambodia, will need more than 10,000 by the time Naga2 opens. “We have a unique value proposition in HR, a lot of middle management opportunities,” Mr Cho, a former Hong Kong banker, says. “We The swinging NagaRock premium-mass area NagaWorld debuted dealer-assisted electronic multi-game terminals in 2011. need 600 solid managers in three years. We have 300 and need to localize.” NagaWorld offers the opportunity to “leapfrog people in management experience.” To help bolster the hospitality sector workforce, NagaCorp created Naga Academy in 2012. Naga offers three- to six-month training programs in eleven areas, from food and beverage service to audiovisual to marketing and sales. Last year it trained nearly 1,000 interns. NagaCorp hired the majority and assisted the rest to find jobs elsewhere with a 100% success rate. Other bottlenecks are proving more difficult to resolve. The company had hoped to begin flights from China and Macau late last year, but red tape has delayed this key growth initiative. NagaCity Walk was due for completion at the end of last year, but has been set back by construction issues. The company now anticipates finishing construction in the third quarter, with a first-quarter opening next year. Meanwhile, NagaCorp’s staff costs last year increased 40% to $48.7 million, partly to keep NagaWorld line employees ahead of a near doubling of Cambodia’s minimum wage since 2013, but mainly due to beefing up executive talent, which may be underutilized at the moment due to project delays. NagaCorp remains confident “these promotional and operational strategies will bear fruit in the coming years as NagaWorld grows its market share in Asia,” and analysts largely agree, but meanwhile earnings are suffering. Last year, net profit fell 3% to $136 million, even though gaming revenue increased 17%. Excluding the $15 million entry fee paid in 2013 by one of NagaWorld’s three EGM revenue share operators, net profit increased 9%. Morgan Stanley, Union Gaming and Credit Suisse have trimmed 2015 estimates for NagaCorp shares, while maintaining positive ratings for the stock. Amid the short term obstacles, Union Gaming Research Macau writes, “NagaWorld continues to notably outperform its regional Asian counterparts. We also firmly believe that the company has and is putting the right things in place to continue to drive revenue across all of these segments over the next two years prior to the opening of Naga2.” And that may just be the beginning. With Cambodia’s visitor arrivals expected to reach 7.5 million by 2020, it doesn’t take long for company executives to mention Naga3 and Naga4. Editor at large Muhammad Cohen also blogs for Forbes on gaming throughout Asia and wrote “Hong Kong On Air,” a novel set during the 1997 handover about TV news, love, betrayal, high finance and cheap lingerie. 22 inside asian gaming MAY 2015 MAY 2015 inside asian gaming 23 Cover Story Rough Around the Edges Ready or not, Donaco International’s purchase of Star Vegas Casino in Poipet puts Cambodia’s border casinos in the spotlight By Muhammad Cohen 24 inside asian gaming MAY 2015 Y ou won’t see hitching posts, tumbleweeds or swinging door saloons, but Poipet in Cambodia is the frontier. This casino strip lies just past Thailand’s busy border checkpoint at Aranya Prathet, where some 5,000 people cross into Cambodia daily. After passing an arch crowned in the style of Buddhist stupas, travelers must walk some 200 meters through the heart of the strip to reach Cambodia’s immigration post and receive their visas. The largest of Cambodia’s 14 border casino areas—six on the Thai side and eight on the Vietnam side—Poipet serves as a gateway from Thailand for trade and travelers to the ancient Angkor Wat complex. Poipet’s first casino, Holiday Palace, opened in 1998 with 12 tables. Today, Poipet has ten casinos with about 750 tables, 3,900 gaming machines and around 2,500 hotel rooms along an inverted L-shaped strip with that welcoming arch at its corner. Poipet casino customers are almost all Thais, who don’t need visas to enjoy legal casino gaming not available at home. MAY 2015 inside asian gaming 25 Cover Story Though it can seem makeshift and disorganized, Poipet had estimated gross gaming revenue in the $400-$450 million range last year, with EBITDA around $150 million. The top property, Star Vegas Resort and Club, is being sold for $360 million to Australialisted Donaco International, a transaction likely to augment a recent revival in Poipet. “The deal will improve the overall market as the new ownership will be driven to increase their performance, also resulting in spillover customers for the other properties,” observes Ray Poh, COO of Singapore-based slot manufacturer Weike Gaming. Poipet enjoyed a heyday in the early 2000s that receded as Macau, Phnom Penh’s NagaWorld and Singapore became attractive gaming alternatives for Bangkok residents. “Poipet is a two-star experience that requires three to four hours in a car,” Global Market Advisors Partner Andrew Klebanow says. “Macau is a five-star experience that’s a two-and-a-half hour plane ride away.” But Mr Poh believes Poipet has enduring appeal for Thais even after they’ve seen the bright lights of Cotai and Marina Bay. “Poipet serves as a convenient point for gaming,” he says. “Casinos in Poipet accept Thai baht, which also serves as a plus point over other casinos in the region.” CRACKDOWN BUILDUP Thailand’s military government, installed last May after years of political bickering, has cracked down on Bangkok’s underground 26 inside asian gaming MAY 2015 Thailand’s military government, installed last May after years of political bickering, has cracked down on Bangkok’s underground casinos, Poipet’s main competition for players that don’t want to fly. Thailand’s economic growth, though dampened by political strife, keeps producing additional gaming demand for Poipet. casinos, Poipet’s main competition for players that don’t want to fly. Thailand’s economic growth, though dampened by political strife, keeps producing additional gaming demand for Poipet. Golden Crown, which has three casinos and four hotels, is building two hotel additions, including a 15-storey tower that would be the tallest in Poipet. Poipet is also finding new revenue from online gaming run by casinos or third parties. Streamed videos of young women placidly dealing cards under bright lights on Poipet’s gaming floors feed the live dealer betting functionality on online gaming sites around the world. Casinos also rent office space to online gaming enterprises. Golden Crown’s new walkway linking its properties includes space for online gaming webcasts, back offices and call centers. But the main business of Poipet is conducted face to face. Minimums bets are as low as B40 ($1.25) with VIP maximums up to B800,000. As across Asia, baccarat dominates. Poipet’s casinos employ about 10,000 people, most of them Cambodians, also known as Khmers, in part to prevent dealers colluding with the Thai players. Casinos have instituted a minimum wage of B5,000, nearly 20% above Cambodia’s national standard. Some casinos look like church basements hosting a “Las Vegas Night” under harsh fluorescent lighting with players seated on dinette chairs. Others resemble gaming halls in Nevada border towns such as Jean or Mesquite or smaller satellite casinos in Macau, Poipet’s first casino, Holiday Palace, opened in 1998 with 12 tables. Today, Poipet has ten casinos with about 750 tables, 3,900 gaming machines and around 2,500 hotel rooms along an inverted L-shaped strip with that welcoming arch at its corner. MAY 2015 inside asian gaming 27 Cover Story Grand Diamond Casino’s Manat Bumrerjit says safety is a top priority. “People come here to be confident, feel safe,” he says, an oblique reference to Bangkok’s illegal dens. with comparable revenue. The 71-table main gaming hall at Grand Diamond Casino, opened in 2002, rakes in “about a million baht on a good day,” according to Manat Bumrerjit, who calls himself the “representative” of the owner, a Thai former politician. “Casinos don’t live with VIP, they live with the main hall.” Grand Diamond is linked via skybridge—adorned with a video board flashing promotional messages at incoming travelers—to sister property Poipet Resort, with the longest and most attractive frontage on the Cambodia immigration leg of the casino strip. The two properties have combined estimated annual gross gaming revenue of $100 million from 235 tables, including the only craps table in Poipet, and 1,000 machines on revenue share arrangements with two different companies. SAFETY PLUS SHOWBIZ Mr Bumrerjit, who’s been in Poipet since Grand Diamond opened, says safety is a top priority. “People come here to be confident, feel safe,” he says, an oblique reference to Bangkok’s illegal dens. Poipet casinos also try to set themselves apart by bringing in recognized Turbulent Crossing Bavet, Poipet’s opposite number on the Vietnamese border, continues to struggle. Even though Vietnam is Cambodia’s biggest source of visitors and Bavet is less than two hours from Ho Chi Minh City, Vietnam’s commercial capital with nine million of its richest citizens, the town’s dozen or so casinos get only a fraction of Poipet’s business, with annual gross gaming revenue of perhaps $50 million. For players in Bavet, trying their luck can extend to cashing in at the cage. Popular Bavet casinos, such as Crown, formerly King’s Crown, with 35 tables and 100 machines, book daily revenue of about $25,000 from 400 visitors. Seven Bavet casinos are around Crown’s size. The rest have less than a dozen tables. Betting is in US dollars at low stakes. Bavet is the largest of eight Cambodian border areas catering to Vietnamese players, who can’t play at casinos back home unless they hold foreign passports. But streets in Bavet feel desolate, and it’s difficult to tell whether many casinos are open or closed. Ownership changes and bankruptcies are frequent. Stories of casinos unable >> 28 inside asian gaming MAY 2015 Bavet is the largest of eight Cambodian border areas catering to Vietnamese players, who can’t play at casinos back home unless they hold foreign passports. But streets in Bavet feel desolate, and it’s difficult to tell whether many casinos are open or closed. MAY 2015 inside asian gaming 29 Cover Story Thai entertainers for holidays shows, though Mr Bumrerjit laments Poipet’s lack of family attractions. The two properties run 20 buses daily from Thailand, the majority from Bangkok and a couple from the resort town of Pattaya, that bring around 600 visitors, upwards of 700 on weekends. Other operators provide similar services. Most buses leave in the early morning and depart from the Thai side of the border around 8pm, with a few buses departing Bangkok late afternoons and leaving Poipet around 8am. The border closes at 10pm and reopens at 6am. Grand Diamond and Poipet Resort have a total of 600 rooms that go for B1,500 a night, and are free to players that spend B30,000, about five times the average of bus customers. VIPs that deposit B300,000 (around $10,000) get complimentary pick up, room and meals. Junket promoters are all from Thailand, and rolling commissions can reach 2%. Holiday Palace Slots Manager Halim Lim says that property gets 30-50 VIPs a week from Bangkok, but the revenue split is “random” depending on who shows up and how they play. VIP players deposit a minimum of B1,000,000 for a 1.8% commission. Holiday Palace has 41 mass tables, all but eight for baccarat, on its attractive main floor and 23 VIP tables. Holiday Palace and sister property Holiday Poipet, sharing a prime location closest to the Thai border gate, have estimated annual gaming revenue of $80 million combined. Mr Lim says Holiday Palace’s slot floor offers the widest variety in town with 700 machines from about 10 different manufacturers. The average daily win per unit is around $200, while taxes are $50 per machine per month, Mr Lim says. The casino has a mix of revenue share deals and outright ownership of machines. It does slot VIP Winn casino is a small scale copy of the exterior of the Bellagio, with a logo imitating the signature on Wynn Resorts’ properties. For all its styling, Winn sits closed, weeds filling its driveway. 30 inside asian gaming MAY 2015 Donaco International is betting $360 million on Star Vegas, and the broader proposition of Poipet’s continued prosperity and growth. “It’s been a very successful gaming strip. Star Vegas is the most successful property on that strip,” Donaco Executive Director Ben Reichel says. to pay players abound. Experts say the problem is undercapitalized operators relying on player deposits to pay winners. Bavet beats Poipet only on casino name creativity. Along with Le Macau, there’s Las Vegas Sun, its logo mimicking that of Las Vegas Sands. Winn casino is a small scale copy of the exterior of the Bellagio, with a logo imitating the signature on Wynn Resorts’ properties. For all its styling, Winn sits closed, weeds filling its driveway. For Vietnam, Cambodian casinos are no laughing matter. The Vietnamese government actively discourages its citizens from crossing the border to gamble, claiming that in doing so they take some $1 billion in valuable foreign exchange out of the country. In addition to closing the Bavet border at 7pm, Vietnam feeds local media a regular diet of casino horror stories. Early this year, a senior official with the Ministry of Public Security said Vietnamese gamblers in Cambodia were held hostage to collect debts, some killed when they failed to pay up. Officials also claim Cambodia’s legal and illegal border casinos and cockfights entice Vietnamese to become loan sharks and prostitutes and that Cambodian authorities don’t cooperate sufficiently with Vietnamese law enforcement. The campaign seems to be working. Vietnam claims the number of people leaving to gamble via one border crossing fell from 500 to 150 daily. Cambodia seems unmoved, approving licenses for three more border casinos in March. MAY 2015 inside asian gaming 31 Cover Story business with players checking in B300,000 per visit. Holiday Palace has 350 rooms with rates starting at B1,800 per night that are the closest thing in Poipet to five-star, plus the widest range of facilities, including six restaurants, a spa, salon, gym and duty free shop. “Other casinos are cheaper but don’t have the quality,” Mr Lim says. Holiday Poipet is adding 230 rooms, scheduled to open next month, but Mr Lim knows that won’t be enough. “The hotels are full on weekends,” he says. “There should be 5,000 hotel rooms in Poipet” SIMPLY THE BEST Mr Lim contends, “For hotel rooms, we are the best.” But he voices the consensus opinion that “Star Vegas is the best casino in Poipet.” Donaco International is betting $360 million on Star Vegas, and the broader proposition of Poipet’s continued prosperity and growth. “It’s been a very successful gaming strip. Star Vegas is the most successful property on that strip,” Donaco Executive Director Ben Reichel says. The company’s investor presentation says Star Vegas, located at the far end of the strip leg paralleling the border, had 2014 EBITDA 32 inside asian gaming MAY 2015 of $60 million from its 385 hotel rooms, 109 gaming tables and 1,264 gaming machines, 288 owned outright and the rest on revenue share deals. “Star Vegas in Poipet is, in our view, a best-in-market asset and is the only resort in Poipet for which an argument can be made that it is approaching international standards,” Union Gaming Research Macau wrote in a positive review of the deal after it was announced in January. Donaco foresees little capital outlay required at Star Vegas over the next five years, “except buying more slot machines as the business expands,” Mr Reichel says, “The public areas are much higher quality than other casinos,” with fresh carpets, high ceilings—some featuring the property’s star logo—clean lines, and a performance lounge that screams potential. The property, opened in 1999, also has a swimming pool, its own power infrastructure, water supply from a lake with purification and recirculation facilities on site, and even its own fire engine. Hotel rooms, with rates from B850 to B1,500, aren’t five star and haven’t been a focus under outgoing ownership, Mr Reichel says. “The hotel just has to meet market expectations. They make very little money from rooms. They’re almost all comped.” MAY 2015 inside asian gaming 33 Cover Story FAMILIAR DIVERSIFICATION Star Vegas will serve as a bookend to Donaco’s Aristo International casino hotel in Lao Cai, Vietnam, where players from neighboring Yunnan Province walk in from China with their ID cards and play in Chinese renminbi. For Donaco, the acquisition is about diversification—a Thaifacing property complimenting a China-facing one—not synergies, but there are key similarities between the properties. “Operating conditions are very similar to what we know in Vietnam,” Mr Reichel says. “It’s an area that Thai players can cross over to without a visa. Even though they’re in Cambodia, they gamble using Thai baht, so don’t have to change money. Star Vegas cage and casino staff are all ex-Genting, Genting trained, so the operating procedures are the same as Aristo.” On the regulatory side, Mr Reichel concedes Cambodia’s regime is “pretty ad hoc. Licenses are issued annually, but if you pay your taxes, there’s certainly no issue of getting the license renewed.” Casinos are exempt from the 20% corporate income tax, and levies are per gaming device only, not revenue. “One key thing is that the government doesn’t tax you on a percentage of profits,” he says. “Our assumption is that taxes will increase gradually. From such a low base, it’s still going to be very minimal.” On money laundering, Mr Reichel says, “Cambodia has been a focus country for Financial Action Task Force, the inter-governmental group that looks after money laundering. They’ve acknowledged Cambodia has made significant strides in recent years. They’ve got the right laws in place. They’ve got a regulator in place. There may be some issues in terms of enforcement but at least they’re getting there in terms of the structure.” He adds that Donaco will monitor the issue closely and ASX, the Australian stock market, didn’t raise concerns about the deal. Donaco rightly calls the acquisition “transformational.” From a single-asset enterprise—Donaco completed selling off gaming technology assets last year—the deal gives it geographical and Everyone Wins With Revenue Share It’s a casino floor truism that someone wins and someone loses. But revenue share arrangements on gaming machines or tables can create a win-win-win situation for operators, service providers and players. Revenue share happens throughout the gaming world but is particularly attractive to operators in smaller markets. Casinos get machines for the floor without capital outlays and an opportunity to see which games customers like. Machine providers get steady revenue streams and product exposure. And players get a wider range of game choices. “The distributor brings in the machine, pays the capex cost, 34 inside asian gaming MAY 2015 Spectrum Asia CEO Paul Bromberg says there are two major risks faced by Poipet’s casinos: “First, Cambodia-Thailand border conflict: border skirmishes could close the border overnight as has happened before. Second, the Thai government could legalize casino gaming in Thailand. That is unlikely to happen in the foreseeable future, but it would kill Poipet overnight.” market diversification. The deal is also the equivalent of a minnow swallowing a whale. Donaco estimates the deal will increase its 2015 revenue nearly five-fold to A$228.3 million ($177.3 million) from A$38.8 million, quadruple EBITDA to A$99.9 million and boost net profit to A$80.7 million. Looking at it another way, with the completion of the merger, Star Vegas would account for 84% of Donaco’s estimated 2015 revenue, 77% of EBITDA and, after deducting interest costs related to the acquisition, 80% of net profits. BIG DEAL “The Star Vegas deal is a lot bigger than a lot of people were expecting,” after the company announced last year it was negotiating an unspecified Cambodia acquisition, Mr Reichel says. “A lot of people in the industry didn’t realize how much money Star Vegas makes. The total deal size is $360 million, but it’s important to remember one-third of that is in Donaco shares.” installs it, maintains it,” Donaco International Executive Director Ben Reichel says. Australia-based Donaco is buying Star Vegas in Poipet, Cambodia, where nearly 1,000 of the 1,300 machines are on revenue share deals. “From the operators’ perspective, it’s an opportunity to see which games work, and then to buy them. They make much more money that way.” “We get more varieties of machines for players,” Holiday Poipet Slot Manager Halim Lim says. “For machines not proven in the market, we try them and have the option to buy.” Revenue share deals take many forms. Where regulations permit, casinos with excess or underperforming table capacity can offer tables to outside operators, usually with an exclusive on a particular game, on a percentage or lease basis. NagaCorp reported receiving a $15 million “EGM Entrance Fee” in 2013 from an operator for placing 200 revenue share machines at NagaWorld in Phnom Penh. EGM net win splits are typically 70% to the casino, 30% to the provider. Rates vary depending on whether the casino or share operator staffs the slot area, casino traffic and types of games. >> MAY 2015 inside asian gaming 35 Cover Story To finance the transaction, Donaco secured a $100 million loan at 6.85% from Taiwan’s Mega International Bank. Mega Bank’s cataloguing of assets to secure the loan has delayed the deal’s closing from April to July, Donaco says. The company raised $100 million through an equity offer to shareholders and will issue 147.2 million shares, valued at $120 million, to the seller, Thai businessman Somboon Sukjaroenkraisri and his son Lee Bug Tong. “It could almost be seen as a backdoor listing of Star Vegas, since the business we’re acquiring is much larger,” Mr Reichel says. “But the critical point is that the vendor is only getting 18% of the company. Usually in a backdoor listing deal, the vendor would get 80%. So we think it’s a very good deal for our shareholders and that’s why it’s been so widely supported.” The shareholder vote in March showed more than 99% approved the deal. Union Gaming notes the purchase price of six times EBITDA is a discount to its 8.5 times earnings valuation for NagaWorld. Not everyone is convinced it’s a great deal, though. “That’s a large amount of money to pay for a property facing two major risks,” Spectrum Asia CEO Paul Bromberg says. “First, CambodiaThailand border conflict: border skirmishes could close the border overnight as has happened before. Second, the Thai government could legalize casino gaming in Thailand. That is unlikely to happen in the foreseeable future, but it would kill Poipet overnight. If the Thai patrons don’t have to drive three-and-a-half hours there, they won’t.” Donaco feels it has mitigated its risks through the sale agreement that includes a two-year guarantee of $60 million in EBITDA, a sum that would nearly cover Donaco’s cash outlay. The seller is also signed to a two-year management contract. “It’s a transition period for our team to learn every detail of the business, relationships with junkets, kind of a handover period,” Mr Reichel says. There’s no management fee for the seller, but a potential percentage of profits if the earnings target is met. There’s also the question of growth for Star Vegas and Poipet overall. “There are eight casinos that have been doing this for 15 years,” Global Market Advisors’ Mr Klebanow says. “Some new operator isn’t going to do anything they haven’t tried already.” “Star Vegas is a very well established business but we think it’s got plenty of growth in it,” Mr Reichel replies. He reports Donaco has talked to Malaysian and small Macau junket promoters about visiting Star Vegas, but admits bringing in non-Thai players would require changes, such as Mandarin-speaking dealers and Chinese food. “We see organic growth from upgrading of the road and rail infrastructure from Bangkok,” Mr Reichel says. “By end of the year, that should be a pretty comfortable two-and-a-half hour drive.” Transport improvements are part of the larger ASEAN Economic Community initiative to allow free movement of goods between the ten countries of the Association of Southeast Asian Nations. Equally important, the initiative should also lead to 24-hour border opening by year’s end. Thailand is also considering a special economic zone on its side of the border to encourage more business development along what’s already a thriving trade route. “On the whole we think Poipet has quite a bit of growth ahead of it,” Mr Reichel says. “Unless you go under the assumption that in Thailand gambling is going to be legalized, which we don’t think is a possibility in the short term or even medium term.” Donaco has $360 million riding on that opinion. Revenue share happens throughout the gaming world but is particularly attractive to operators in smaller markets. Casinos get machines for the floor without capital outlays and an opportunity to see which games customers like. Machine providers get steady revenue streams and product exposure. And players get a wider range of game choices. In Cambodia, NASDAQ listed Entertainment Gaming Asia gets 25% of net win from its 670 EGMs at NagaWorld, 27% from 170 machines at Thansur Boko Highland Resort between Phnom Penh and Sihanoukville, and 40% from 300 EGMs at DreamWorld Poipet, which EGA built and operates on its partner’s premises. In its three Manila operations with 557 EGMs, the take ranges from 15% to 35% for EGA, which is 64.8% owned by Melco International and was formerly known as Elixir Gaming Technologies. Other revenue share operators active in Cambodia include casino operator Silver Heritage, which also has machines at NagaWorld, Malaysia’s Waz Lian Group, manufacturer/distributor RGB International, Cambodia’s Golden Tree and Australia’s Indo Pacific Gaming, plus EGM manufacturers. “Operations gives us the chance to test the market out properly and give floor space and time for players to familiarize themselves with the game,” Weike Gaming Chief Operating Officer Ray Poh says. “With casinos in the region adopting the strategy of three month trials instead of direct purchase, it gives only a short period of time for players to understand the game concepts and for the games to make a lasting impression on them. We’ve had instances where games being left on the floor for over six months gradually increase their performance to be able to hold their weight or even perform better than the floor average.” 36 inside asian gaming MAY 2015 MAY 2015 inside asian gaming 37 Feature Drawing a New Crowd As Macau undergoes a metamorphosis, the upcoming wave of Cotai resorts could potentially face a heretofore unimagined challenge—getting Chinese visitors interested in checking out the casino floor. That’s where the attention-grabbing products of SEGA SAMMY CREATION could serve a critical purpose W hat a difference a year makes. Macau’s casino revenue, on track to another hefty decline this month after a 39% year-on-year plunge in April, was still growing at the time of G2E Asia last May. Although the VIP sector had already started to falter under Beijing’s corruption crackdown, massmarket revenue seemed unassailable twelve months ago, continuing an unbroken run of heady growth since 2011. It didn’t seem likely then that mass revenue growth would even dip significantly below 30%, much less give way to double-digit contractions. Underlying the newfound weakness in Macau’s mass market is a crackdown in illicit fund flows out of mainland China using state-backed UnionPay debit cards and a total smoking ban that came into effect on all main-floor casino areas from October. There’s more to it, however. The tastes of China’s swelling ranks of middle class consumers—a group that barely existed at the turn of the millennium—are evolving at an astounding pace. Last year, high-spending Chinese tourists made 107 million visits overseas. The more they travel, the more sophisticated they’re becoming in deciding where to go next, and Macau apparently isn’t living up to all their new expectations. In particular, China’s rising young generation of consumers—those born after the mid-80s in the era of economic reform and the country’s opening up to the world—are looking for more exotic locales and high-quality experiences, and it’s doubtful they’ll be as keen on old-style gambling as the generation they’re going to supplant. The upcoming wave of resorts in Macau’s Cotai district promise to be among the most spectacular ever seen, replete with extensive world-class leisure offerings that should reignite interest among discerning Chinese travelers and, if Las Vegas is any guide, help elevate Macau into a regional entertainment hub. 38 inside asian gaming MAY 2015 Takashi Maekawa, vice president of SEGA SAMMY CREATION’s Business Management & Development Department “When the new generation of tourists comes to Macau, a lot of them might just walk straight through the casino floor. But our eye-catching machine might prompt them to stop to check it out, maybe give it a try. In that sense I think we’re very different from what’s out there.” Takashi Maekawa | vice president of SEGA SAMMY CREATION’s Business Management & Development Department Sic Bo Bonus Jackpot Feature On Sic Bo Bonus Jackpot, the dream of winning big is fueled by the four-level Cai Shen Progressive Jackpot. There are obvious benefits to having a backer like SEGA SAMMY HOLDINGS. “It gives us access to a strong, experienced development team that provides considerable help in producing new games with new technology,” says Takashi Maekawa. If all goes to plan, in the very near future, Cotai’s sprawling new resorts will be full of guests who’ve come for the entertainment, dining, shopping and MICE—meetings, incentives, conferences and exhibitions—but aren’t necessarily keen on casinos. The new casinos, meanwhile, will feature a radically different product mix to the prevailing norm in Macau. There’ll be a conspicuous dearth of gaming tables, with the government allocating only a fraction of the tables originally expected to each property. Machines, including e-tables, will have to fill the gap, and in the process will rise to prominence. Within the machine mix, it would behoove operators to include some products of the sort developed by SEGA SAMMY CREATION in order to get Macau’s new breed of visitor interested in gambling, says Takashi Maekawa, vice president of the company’s Business Management & Development Department. “When the new generation of tourists comes to Macau, a lot of them might just walk straight through the casino floor. But our eye-catching machine might prompt them to stop to check it out, maybe give it a try. In that sense I think we’re very different from what’s out there,” he explains. Mr Maekawa adds: “The situation that Macau is facing now is a big opportunity for us because we can help operators fill up their floor space with something that’s very different, very new, very appealing. And we believe we’re able to help support Macau in maturing its overall atmosphere as an entertainment destination.” It was either prescience or luck that, well ahead of the unfolding of Macau’s current predicament, led SEGA SAMMY HOLDINGS to establish a new division in June 2013 with a mandate to produce revolutionary electronic gaming machines imbued with fun and excitement. Leading the charge is Hisao Oguchi, a legendary video and arcade game developer at SEGA, who, after that company was acquired by Japan’s largest pachinko manufacturer, Sammy Corporation, went on to serve as the chief creative officer of the new entity. At Mr Oguchi’s disposal are many of the talented game developers he worked with at SEGA, who were instructed to throw out established game concepts and come up with entirely new ones while incorporating his basic development principles: “Game rules should be simple. In the simplicity of the games there should be a dream of winning big and also fun and excitement in the anticipation of the outcomes.” At last year’s G2E Asia, SEGA SAMMY CREATION unveiled its first three products, which, beyond their sheer scale, also stood out with their elegant looks and high-quality finishes. They’re all also “designed specifically to appeal to players in Asian or Chinese countries, with dragons and other such elements,” notes Mr Maekawa. MAY 2015 inside asian gaming 39 Feature The selection of female dealers on the video baccarat game ranges from a girlnext-door type to more exotic, risqué choices, with video images of the models from the wrist up seamlessly combined with a clever computer rendering of their hands and the cards they’re holding. On Sic Bo Bonus Jackpot, the dream of winning big is fueled by the four-level Cai Shen Progressive Jackpot, which all players are eligible to win without any side bet necessary. The crowd-pulling elements come in the form of dice floating on a cushion of air, along with massive signage and results displays. The selection of female dealers on the video baccarat game ranges from a girl-next-door type to more exotic, risqué choices, with video images of the models from the wrist up seamlessly combined with a clever computer rendering of their hands and the cards they’re holding. The game allows the player to place bets on five different tables, and the main unit has separate screens enabling players to follow the action on their table of choice, along with their preferred dealers. The massive big-wheel game consists of three concentric rings with numbered positions around which a ball spins. Unlike other big-wheel games, it features additional positions that allow the ball to progress to the next ring. Each successive ring features larger payouts and higher-level progressive awards to build excitement and anticipation. The play is easy. Simply place a wager on a single number. No side bet is necessary, but larger bets have a greater chance of qualifying for higher-level progressives. The company recommends placing about 30 betting stations 40 inside asian gaming MAY 2015 around the main unit of each game, though it provides operators the flexibility to scale that up to 100 stations. The stations have large screens equipped with handy features that help players follow the games and intuitively place bets. “These machines are very important for our company, basically to show what we are capable of doing,” stresses Mr Maekawa. “Even if we go on to make slot machines, we will always make sure they have an entertainment aspect to them. We don’t know how long it will take for our products to gain traction in the market, but we’re sure that Macau is going to need these types of machines and I think that time will prove our games successful.” There are obvious benefits to having a backer like SEGA SAMMY HOLDINGS. “It gives us access to a strong, experienced development team that provides considerable help in producing new games with new technology,” says Mr Maekawa. “Also, in terms of sales it helps because a lot of people are familiar with the games SEGA provided in the late ‘80s and ‘90s [through arcades and home consoles worldwide], so it’s easier for us to actually talk to these people because they’re usually interested in finding out what kind of products SEGA SAMMY is going to provide in the gaming industry. It’s certainly given us a chance to talk to operators directly. At least it gets our foot in the door.” Another benefit of having such a big, established parent company is it offers prospective customers an assurance of quality. “SEGA obviously needed to achieve a high standard of quality to become a global leader in amusement, and it’s also a requirement at Sammy because pachinko, like gaming, is a very strictly regulated industry. So we have that background of ensuring quality. The part that we were lacking was the knowledge of gaming compliance, so we made sure when we started this business that we had members on our team with knowledge and experience from the gaming industry. So while we set out to produce machines that look new, very different, they’re not just a bunch of crazy machines and operators can feel safe we make them based on quality and gaming compliance, and the machines have a solid and secure backbone.” Feature SEGA SAMMY CREATION’s pedigree does, however, come with a burden. “We have the challenge of wowing people every time we produce a new game. I think that’s what’s expected from us because of our brand name,” says Mr Maekawa. The company knew it would take time to gain acceptance for its unconventional products. While operators are intrigued by the prospects, there’s a natural aversion to being the first to take the plunge and place a machine on the floor. Fortunately, that longawaited first installation at a major casino is finally moving ahead in the coming weeks. Mr Maekawa is understandably pleased: “This is going to be a huge year for us. The goal up to last year was getting product ready to exhibit. But the goal ever since then has been putting it on the floor. We had the product last year at G2E Asia. Everyone’s seen it, but people are questioning how it will perform when it’s on the floor. “Now, we’re going to have a machine on the floor. We’re going to benefit hugely from this experience because, for the first time, we’re actually going to get feedback from the market which is going to help us create new and better games.” Visit SEGA SAMMY CREATION at G2E Asia Stand #965 The massive big-wheel game consists of three concentric rings with numbered positions around which a ball spins. Unlike other big-wheel games, it features additional positions that allow the ball to progress to the next ring. Each successive ring features larger payouts and higher-level progressive awards to build excitement and anticipation. The company recommends placing about 30 betting stations around the main unit of each game, though it provides operators the flexibility to scale that up to 100 stations. The stations have large screens equipped with handy features that help players follow the games and intuitively place bets. MAY 2015 inside asian gaming 41 Insights The big wins for Sands China are the broadcast events from the property, such as the Showdown at Sands boxing tournament, seen by millions of viewers in China and beyond. The Best is Yet to Come I n the 1950s and ‘60s, Frank Sinatra and the other members of the legendary Rat Pack performed regularly on small stages and at dinner theaters in Las Vegas casino hotels. Tickets to the shows, often including a sumptuous multi-course meal, were either given away or priced far below break-even level. The casinos bore the cost as a means to draw gamblers. As the years went by, the approach to entertainment shifted under new ownership. The Rat Pack era coincided with the height of mafia involvement in Las Vegas, then from the end of the ‘60s the mob was driven out and replaced by public corporations intent on ensuring transparency and generating shareholder value. Another factor was the emergence of destination-scale resorts that drew a new breed of visitor in search of a more diverse experience to that offered by the casino hotels of old. By the ‘90s, the concept of entertainment in Las Vegas had been transformed. “Yesterday’s loss leaders have become today’s profit centers,” remarked a 1997 Wall Street Journal article describing the entertainment scene on the Strip. It’s the concept Sands China brought to Macau. So although entertainment spectacles such as this month’s Katy Perry concert at The Venetian Macao’s Cotai Arena provide huge marketing value as well as a revenue boost to the property’s casino and other departments, the approval of any such event must begin with an assessment of its financial viability on a standalone basis. “Because obviously we’re a public company,” notes Sands China Senior Vice President of Marketing Scott Messinger. “We don’t want to actively lose money on the event itself. We can’t, for example, say Katy Perry is going to attract a lot of our casino customers, so we’ll factor in what the increase in 42 inside asian gaming MAY 2015 Sands China has been well ahead of the curve in bringing entertainment to Macau. Although the company derives tremendous value beyond the ticket sales from staging big-budget extravaganzas, no event gets the goahead unless it’s deemed financially viable on a standalone basis, as Senior Vice President of Marketing Scott Messinger explains casino win will be, and say it’s OK if we lose a bit of money on the show because we’ll make it up in the casino. But internally we do produce models that suggest what we think the impact on gaming will be. More importantly, what we think the ancillary lift will be on the property, whether it be in terms of hotel sales, F&B and retail.” Among major non-gaming departments, retail is a standout for Sands China, with over 650 duty free shops across its Cotai properties—including The Shoppes at Four Seasons, ranked the Insights MAY 2015 inside asian gaming 43 Insights highest-grossing mall in the world on a per square foot basis—having become a major profit generator. To some extent, the company has been ahead of the market with its entertainment initiatives, and Mr Messinger acknowledges it has ploughed resources into “bringing great entertainment here maybe before it became fashionable.” When the Macau government decided to liberalize the gaming industry and award new casino-operating concessions in 2002, it was primarily with a view to diversifying the local economy. With the current plunge in gaming revenue and concern about receiving adequate table allocations at their upcoming Cotai resorts, it’s become decidedly fashionable for Macau’s casino operators to emphasize their commitment to non-gaming offerings. Yet Sands China took that commitment seriously from the outset. “It accelerated obviously with the opening of The Venetian Macao in 2007,” says Mr Messinger. “One of the quotes our chairman, Sheldon Adelson, famously made at the time of the opening was he was finally realizing the dream to help make Macau the capital of entertainment in Asia for Asians.” That mission is supported by the rapidly evolving tastes of China’s middle class. Chinese consumption patterns are poised for a dramatic shift with the coming of age of the generation born after the mid-80s in the era of economic reform and the country’s opening up to the world. They’re westernized, savvy, and beyond gaming and retail, will be hungry for world-class entertainment and dining experiences. And that’s what Mr Adelson’s integrated resort model promises to deliver. “It’ll be shopping, great dining, coupled with With the current plunge in gaming revenue and concern about receiving adequate table allocations at their upcoming Cotai resorts, it’s become decidedly fashionable for Macau’s casino operators to emphasize their commitment to non-gaming offerings. Yet Sands China took that commitment seriously from the outset. International headliners who have graced the stage at the Cotai Arena include Rihanna, the Rolling Stones and Katy Perry. 44 inside asian gaming MAY 2015 MAY 2015 inside asian gaming 45 Insights entertainment that makes Macau a true destination for leisure and business travel. Sands China has helped put Macau on the global entertainment map. The 15,000-seat Cotai Arena has been graced by international headliners like Katy Perry, Rihanna, Justin Bieber, and The Rolling Stones, as well as Asia’s biggest stars, including “Eason Chan, Hacken Lee, Alan Tam, and all my favorites in the K-pop world like Girls Generation, 2NE1, Super Junior, Big Bang,” adds Mr Messinger. Pollstar, a trade publication devoted to the worldwide concert industry, publishes an annual ranking of the world’s top 100 arenas based on ticket sales. “Every year for the past four years, our Cotai Arena has appeared on the rankings, reaching 68th place last year. It’s a very rigorous standard so it only includes actual cash ticket sales. So it’s not comps, it’s not giveaways, it’s actually literally tickets sold for cash. We’re the only venue in Asia that is ranked in the Pollstar 100. And we’re literally only 1,000 attendees below a major arena in Las Vegas. So it’s kind of proof positive of the kind of programming we’ve put into that venue.” Of course, Macau still has a way to go before it can lay claim to the title of Asia’s entertainment capital. The effort will be aided by greater critical mass as Macau’s other casino operators get in on the act. The coming expansion in the supply of high-quality hotel rooms will also help greatly. “We’re the only property, frankly, with our 9,000 rooms that actually has a significant number of rooms available for sale to casual customers,” says Mr Messinger. “Heretofore, most of the rooms at other properties had been reserved for gamblers. Now you’re going to see more and more rooms on the Cotai Strip, which will make it more viable for people to stay over.” The upcoming Cotai resorts will also elevate the city’s ambience, creating the appropriate setting for an international entertainment hub. Sands China’s new contribution to the landscape, The Parisian Macao, is scheduled to open next year with a half-sized replica to the exact bolt of the Eifel Tower. Bringing Hollywood Macau is increasingly featured in major film, thanks in part to the efforts of Sands China One of the less successful installments of the James Bond Franchise, 1974’s The Man With the Golden Gun, sees Roger Moore’s Bond coming to Macau in search of the gunsmith who makes Scaramanga’s bullets. The Macau scenes were actually shot on location, including one at the now defunct Macau Palace floating casino. There’s also a floating casino in the Macau depicted in the recent Daniel Craig Bond outing, Skyfall, but it’s a hyper-stylized one filled with impossibly elegant patrons and exists only on a studio lot. As Sands 46 inside asian gaming MAY 2015 “One of the things we’re always conscious about with anything that we put on in our arena or our theater is that we want to make the ticket pricing or scaling affordable. It doesn’t do us any good to bring the world’s best entertainment and for it not to be affordable for people to attend it, particularly people within our community.” Sands China Senior Vice President of Marketing Scott Messinger Despite the uncertain prognosis for Macau’s gaming sector, for its entertainment scene, as Frank Sinatra crooned in his last ever song in public, it’s safe to say “The Best is Yet to Come.” On the eve of Katy Perry taking the stage at the Cotai Arena, Inside Asian Gaming spoke with Mr Messinger about Sands China’s expansive entertainment program, and what goes into making it possible. China Senior Vice President of Marketing Scott Messinger notes, it does, at least, “portray a very intriguing kind of Macau that’s by turns sexy, mysterious, and makes people want to know more.” Las Vegas has long served as a popular backdrop for Hollywood productions, with depictions of the Vegas experience ranging from the classic sophistication of both the original 1960 Oceans 11 starring Frank Sinatra and the Rat Pack and the star-studded 2001 remake headed by George Clooney, to the bungling debauchery of The Hangover. Varied depictions of the Macau experience are soon to hit the big screen, with The Venetian Macao in particular providing the setting for several productions. Shooting recently wrapped up on the Hong Kong movie Return of the Cuckoo and Hollywood’s Now You See Me: The Second Act. Mr Messinger had a personal role to play in bringing the latter production to Macau. “On hearing that Now You See Me, which was a global hit and performed very, very well in China, was going to do a sequel, I went to Los Angeles and pitched to Lions Gate and Summit Pictures the idea of coming to Macau. And it didn’t take a lot of pushing because more and more the Hollywood studios are looking to do things Insights IAG: What are the differences between booking Western acts and Asian ones? It varies, obviously. For the Western acts, you have to wait for the tours to come through the region. Because obviously to go after Katy Perry, for example, and say we want you to do a one-off show in Macau and bring that rather elaborate stage setting and all the equipment, would almost be prohibitively expensive. One of the things we’re always conscious about with anything that we put on in our arena or our theater is that we want to make the ticket pricing or scaling affordable. It doesn’t do us any good to bring the world’s best entertainment and for it not to be affordable for people to attend it, particularly people within our community. We’re always mindful of having affordable ticket prices. So with Western acts the prevailing wisdom is that it has to be part of a tour. It’s very rare that we’ll try to do a one off. We often try to act in concert if we can with our colleagues at Marina Bay Sands. So if Katy is coming, we’ll see if we can do it in Singapore as well as here, so we’re bidding for multiple shows rather than just one show here, which perhaps give us some leverage. Because of what we’ve been doing in Macau, we get calls to let us know about tours forming in the region and ask us whether we’re interested in booking a particular artist that’s passing through. Cantopop legends Eason Chan and Alan Tam and Hacken Lee (right) K-pop sensations Super Junior and Girls Generation (right) Sands China has helped put Macau on the global entertainment map. The 15,000-seat Cotai Arena has been graced by international headliners as well as Asia’s biggest stars, including “Eason Chan, Hacken Lee, Alan Tam, and all my favorites in the K-pop world like Girls Generation, 2NE1, Super Junior, Big Bang,” adds Senior Vice President of Marketing Scott Messinger. The cast of Now You See Me: The Second Act in China. Lions Gate, which subsequently announced a major deal with Hunan TV for co-production and funding—although we didn’t know that then—didn’t need much of an impetus to have on their resume production actively going on in China, in Macau. So it was a natural coming together for us. All the original cast members are in the sequel [including Woody Harrelson, Morgan Freeman and Michael Caine], as well as the addition of Taiwanese superstar singer Jay Chou, and Harry Potter himself, Daniel Radcliffe. So it was quite a big event for Macau.” As Mr Messinger points out, Venetian Macao’s infrastructure and ability to handle logistics plays an important part. “I think an advantage that we have in this is our core business model always stemmed from what’s known here in Asia as MICE—meetings, incentives, conferences and exhibitions. Our chairman, Sheldon Adelson, helped transform Las Vegas with the concept of MICE, and that strong MICE infrastructure that we have here, what’s known as our C&E Department, makes it easy for us to stage obviously largescale meetings, conventions and exhibitions, and also, if you think about a major movie production being a large-scale production with several hundred people involved, the moving of heavy equipment around, logistical challenges, cordoning off parts of the property, our C&E infrastructure is well suited for doing something like that.” Sands China is importantly also able to provide accommodation to the cast and crew of movie productions and the various entertainment events it hosts, including awards ceremonies such as the recent China Music Awards and Asian Film Festival and its Top Rank boxing matches. It can also accommodate the hundreds of international reporters who descend on the city to cover those events. MAY 2015 inside asian gaming 47 Insights “The people who head up our box office operation are a strong factor as well. They watch continuously the acceleration and the pace of ticket sales, which we look at every day to see how we’re doing. That helps us gauge our marketing of the events and to know whether to turn on the tap or turn it down in terms of support.” Four years ago, it was us having to pick up the phone and call people continuously to arrange the acts. The Asian acts are less tied to specific tours. It’s when they’re available, when we think we want a program in the arena. A lot of them are working through promoters. So it’s a different business model and it’s very successful and it’s a good business model. What we do with all entertainment is we’ve done a lot of research in terms of what our customers want to see, both Western and Asian. We also talk extensively through our internal constituencies here, the different business units to see whether or not the The Venetian Macao hosts premieres for several movies including From Vegas to Macau, when Chow Yun Fat, Nicholas Tse and the entire cast were in attendance. 48 inside asian gaming MAY 2015 show makes sense. Because there may be someone I personally would die and go to heaven if they came here to perform, but I could go into a room with younger colleagues here and they’d look at me like “huh, who’s that person?” And then as the discussions unfold in terms of what either the Western or Asian show is looking for in terms of price, we then try to determine whether we can scale the arena to match the expectation of that price point, or if we don’t think we can do a full 13,000seat show in there, it’s a 7,000-seat show, we then have to have a serious discussion as to whether we think the cost model Arnold Schwarzenegger and Sylvester Stallone attended a VIP screening of Expendables 3 at The Venetian Macao last year. makes sense against that. You’ll see a range of shows in there that literally go from 4,000 seats up to 13,000 seats. And with the appropriate cost modelling against each of those instances. The same thing takes place in the Venetian Theater as well—shows like the China National Ballet, the Philadelphia Orchestra go into that, and the challenge is there you’re programming a 1,700-seat venue versus a large arena venue. But we have a lot of enquiry after the Venetian Theater because it’s probably one of the most technologically advanced venues in the region, simply because it was built out initially for a rather spectacular show that required a lot of technology. When you’re deciding whether to book a show, obviously you need to make a prediction of how many tickets you might be able to sell. How does that work? Over the last four years, the people we have in place have become really good at judging what they think the market might bear for a certain performer. For the tours coming through the region, the promoters themselves have a good sense, and we might know how someone’s done previously in the region, in Shanghai, Beijing, Singapore, Japan, etc. A lot of the Asian acts, they’ve been here multiple times so we have our history. So we know now how Alan Tam and Hacken Lee do here, even when they’re here either just the two of them or they’re here as part of the Wynners. Grasshopper have been here so many times that I joke with them we’re going to rename our arena the Grasshopper Arena. So we have a good sense of how they all will do. We’ve had “For our guests and our customers, the premieres can be truly wonderful experiences. And it’s also good for Macau because people are taking selfie photographs and posting and sending them back into China, so it’s showing a different Macau experience.” MAY 2015 inside asian gaming 49 Insights the K-pop here multiple times. We have our own track record of how they might perform. We also are mindful of things around us. So, for example, if an act that we really want may have played Hong Kong prior to us, or are going to be going there three months after, it may impact our decision because we’re getting a lot of our audience from Hong Kong and they may not go twice. By turns it’s art, by turns it’s science. It’s fortunate that we have some really good people in those roles. The people who head up our box office operation are a strong factor as well. They watch continuously the acceleration and the pace of ticket sales, which we look at every day to see how we’re doing. That helps us gauge our marketing of the events and to know whether to turn on the tap or turn it down in terms of support. Whether it’s through offline advertising, online advertising, social, additional PR, etc. There are shows that hardly need marketing. Sammi Cheng is a good example. In the amount of time it takes for me to say we’re putting on a show, she’s sold it out. In the time it takes me to say we’re putting on a second show, it’s sold out as well. So there’s very little need to do any form of advertising or marketing behind that. I wish every show were that way, obviously. We carefully track how things are unfolding and we also look at past history to suggest whether I should be nervous now with the pace of sales. Or I look for causal explanations. For example, is there a particular holiday going on at the moment that’s making people think about something else, so they’re not thinking about buying tickets at that moment. In which case By the ‘90s, the concept of entertainment in Las Vegas had been transformed. “Yesterday’s loss leaders have become today’s profit centers,” remarked a 1997 Wall Street Journal article describing the entertainment scene on the Strip. we’d expect it to pick up again immediately coming out of that particular season, at which point maybe we’ll goose it up a little bit with some additional marketing support to reignite the sales. We had great success with Cats, which was 13 performances over 9 days. And the interesting phenomenon with Cats was the pace of ticket sales actually picked up each day during the run. It had great word of mouth, and it picked up considerably to where something like 94% of all tickets were distributed, and the gratifying thing is 89% of tickets were sold for cash. Three of those performances were mid-week, which traditionally was a bit of a slower period, and that gives us confidence now as we go into summer with Beauty and the Beast, which is going to be here for six weeks from June 13 to July 26, when there’ll be 18 midweek performances of that show. Beauty and the Beast is, I think, the most valuable “Shows like the China National Ballet and the Philadelphia Orchestra go into the Venetian Theater, and the challenge is there you’re programming a 1,700-seat venue versus a large arena venue. 50 inside asian gaming MAY 2015 Insights property in the Disney theatrical canon, it was one of the most successful shows on Broadway over a course of 13 years. Obviously it’s a great family show, and we have great optimism as to how that’s going to do. But nevertheless we keep tracking how things are unfolding. Ultimately, you do have to take a chance when staging events. Which is the case with any business. When you transplant successful shows on Broadway to Las Vegas, some of them do very well and some fall on their face. So there are no sure things in this. You do the best you can. The thing we keep striving for is bringing new and diverse entertainment experiences to Macau. Bringing a true Broadway show to Macau was an important addition to our entertainment portfolio, which is why we did Cats. We’re extending that with Beauty and the Beast. Our colleagues at Marina Bay Sands have been doing Broadway entertainment since they opened. Shows like the Lion King, Wicked, Beauty and the Beast is there now, so it’s something that we’re adding to our repertoire here in addition to the concerts, the sporting events, the award shows, the movie filming, the movie premieres. We’ve been fortunate the last four DreamWorks animation films, like How to Train Your Dragon 2, Turbo, they all did their premieres here. As part of fun events like the Asia Pacific Film Festival, a year ago Andy Lau debuted Firestorm here. The year before that we had Jackie Chan’s Zodiac 12. Those premieres are very meaningful. We love being able to give our guests the The Venetian Macao’s outside lagoon hosts regular events popular with visiting guests and the local community, including the Carnevale, Winter in Venice and Cotai Jazz and Blues Festival. opportunity to see up close and personal these great stars. Last year with the seventh anniversary of The Venetian Macao, we not only had UFC in for fight night around the anniversary, but we also did a special VIP screening of the Expendables 3 and the red carpet and screening was attended by Rhonda Rousey—who was in the movie and was also here with Dana White for the UFC event—and obviously there was Arnold Schwarzenegger and Sylvester Stallone. People were lining up for 7 hours before the red carpet to see Sly and Arnie. And we had the premiere for From Vegas to Macau, when Chow Yun Fat, Nicholas Tse, the entire cast walked the red carpet here. For our guests and our customers, the premieres can be truly wonderful experiences. And it’s also good for Macau because people are taking selfie photographs and posting and sending them back into China, so it’s showing a different Macau experience. The big wins for us are the broadcast events from the property. Whether it be the Top Rank boxing, the China Music Awards, Sing my Song, The Voice of China, not only is it an amazing experience in the arena, but for events like the Showdown at Sands with Zou Shiming in March, CCTV 5 chose to broadcast it continuously for four hours, as opposed to 90 minutes, and something on the order of 400 million people had the opportunity to look at that fight. It offers a different view of Macau in China. It helps the overall mission to expand Macau’s image as a great leisure destination. The DreamWorks Experience at Sands Cotai Central is free for guests and visitors, and includes a daily parade. MAY 2015 inside asian gaming 51 Feature Point of Contact Innovative Technology’s cash handling products already enjoy a leading position in European markets. The company now has its sights set firmly on expansion in Asia. C ash handling products are the unsung foot soldiers of the slot revenue wars. Bill acceptors and bill recyclers are critical in keeping money flowing freely into the games. That, in turn, relies on assuring players the ability to cash out easily when they want through bill recyclers, ticket printers and coin hoppers. Cash handling products are in most cases the first point of contact between the player and the game and almost always the last. They are required to perform their respective tasks millions of times a day, every day, without a problem or hitch. Their value is part and parcel of their reliability and functionality and the ease with which they can be installed, used and maintained, and in these capacities they are vital to the performance of their host, which means the best ones are the ones you never notice. UK-based Innovative Technology was established in 1992 with the express purpose of supplying cash handling products that offer peace of mind to customers in the gaming industry. Since then, it has installed over 3 million of its bill acceptors, bill recyclers, ticket printers and multi-coin hoppers in the field. Innovative Technology now has distribution partners in 20 countries and offices across five continents, with the newest, in Brisbane, Australia, dedicated to serving the Asia Pacific area. Heading up the Asia Pacific region since his appointment in August is sales director Kerry Cowan, who previously worked with key accounts within the slot industry in Cambodia, Macau, the Philippines and Vietnam, and also lived in Macau for a number of years. “We supply some of the biggest names in European gaming and have done so since the mid ‘90s,” says Mr Cowan, whose remit now is to “build and develop our business throughout the important markets of the Asia Pacific region, which offer great potential for growth.” Mr Cowan is supported in his task by Innovative Technology’s commitment to “consistently invest in innovation and The NV200 flagship bill validator, recommended for “high volume, high security” applications, specifically addresses the two major requirements of Asia’s varied slot operations—from the glitzy megaresorts of Macau and Singapore, to the slot halls and border casinos of Cambodia. new product development to improve operational efficiencies and minimize operational costs, while keeping customers secure with products that have 99%+ proven acceptance in the field and are able to reject all known frauds.” Innovative Technology’s core products are ideally suited to the needs of the region’s diverse markets. The NV200 flagship bill validator, recommended for “high volume, high security” applications, specifically addresses the two major requirements of Asia’s varied slot operations—from the glitzy Innovative Technology now has distribution partners in 20 countries and offices across five continents, with the newest, in Brisbane, Australia, dedicated to serving the Asia Pacific area. Heading up the Asia Pacific region since his appointment in August is sales director Kerry Cowan. 52 inside asian gaming MAY 2015 Feature megaresorts of Macau and Singapore, to the slot halls and border casinos of Cambodia. “The NV200 definitely fits the bill, offering exceptional note handling, the highest fraud detection rates and the ability to take more cash,” adds Mr Cowan. Following its launch in mid-2008, the NV200 quickly established itself as the default product for many leading manufacturers and operators. Other benefits are “its low cost of ownership, future proof technology, four-way barcode reading and ease of maintenance.” The NV200 can be further enhanced through two add-on modules, SMART Payout and SMART Ticket. The SMART Payout mixed-denomination bill recycler boasts up to 70-note ‘true’ mixed denomination recycling. “This technology offers significant benefits to operators. As it stores all denominations of a given currency it reduces the requirement to refill machines with coins, increasing operational uptime by eliminating coin starvation, SMART Payout, an add-on module for the NV200, is a mixed-denomination bill recycler that accepts high-value currency and can store up to 1,000 notes in a lockable removable cashbox SMART Ticket is a combined bill validator and ticket printer unit. whilst reducing maintenance time and costs” explains Mr Cowan. “Auto-centering technology straightens notes before reading, quickly accepting all genuine notes. The unit accepts high-value currency and can store up to 1,000 notes in a lockable removable cashbox, ideal for busy applications.” The SMART Ticket, an add-on module for the NV200, is a combined bill validator and ticket printer unit. “The unit can be used to accept and print tickets and receipts, eliminating the need for separate printers and bill validators—giving added value and flexibility to customers,” says Mr Cowan. The company’s commitment to innovation and expansion has seen a new 1,700 square meter bespoke state-of-the-art head office in the UK, the addition of 2,500 square meters of manufacturing capacity at its factory in Shenzhen, China and three new offices opened in the past 12 months. Innovative Technology’s expansion in Europe entailed setting up its own offices as well as developing a network of leading distributors in key markets, an approach it is now looking to replicate in the AsiaPacific region. “Over the last few years we’ve grown our client base across AsiaPacific as manufacturers and operators have been impressed with our ability to bring innovative, secure, cost-reducing products to market. We’re now looking to expand further and intend to follow the same approach here as in Europe and are currently in discussion with a number of leading distributors,” says Mr Cowan. MAY 2015 inside asian gaming 53 Gambling and the law Internet Gambling? No Problems By Prof. I. Nelson Rose T he casino industry is one of the most heavily regulated businesses in the world. But even if they did not have that government oversight, casino owners would still be among the most careful business operators in the world. The reason is simple: It’s their money that’s at stake. In lotteries, parimutuel betting and round (non-banking) games like poker, gamblers wager against each other, with the operator taking a piece off the top. Casinos make almost all of their revenue from banking games. Craps in casinos is not street craps: Players are betting against a fund of money, a bank. Casinos act as the house, fading all of the bets of their customers. A cheat at poker steals from other players. A cheat at blackjack steals from the casino. To see how careful the casino industry is compared with something that we would normally think is more important, look at the relatively few malfunctions there have been with slot machines Prof. I. Nelson Rose is recognized as one of the world’s leading experts on gambling law and is a consultant and expert witness for governments, the industry and players. His latest books, “Internet Gaming Law” (1st and 2nd editions), “Blackjack and the Law”, “Gaming Law: Cases and Materials” and “Gaming Law in a Nutshell” are available through his website, www.GamblingAndTheLaw.com. 54 inside asian gaming MAY 2015 Street dice is a simplified version of casino craps played without the benefit of a table. Gambling and the law as opposed to voting machines. Yes, there have been some wellpublicized problems. But given the hundreds of billions of times buttons have been pushed and handles pulled on gaming devices, the incidents are extremely rare. If the states really wanted to make voting fast, accurate and secure, they should turn the running of elections over to casinos. This doesn’t mean gaming device manufacturers and operators couldn’t be even more careful. In England, where the jackpots are smaller, casinos have to pay off “winners” when there is a malfunction. Not surprisingly, British casinos have even fewer slot machine malfunctions. But casinos in the US do seem to care who is the legitimate winner more than some election officials seem to. Casinos also face the theoretical risk of losing not just money but their most valuable asset: their licenses. In practice, regulators rarely impose even substantial fines, let alone suspend or revoke licenses. But the threat is always there. The risk of being closed down is even greater when it comes to Internet gaming. On 21st February, 2013, Governor Brian Sandoval signed a bill explicitly allowing Nevada to enter agreements with other states to allow cross-border betting. This will permit pooling of players in states where Internet poker is legal. Delaware and Nevada have, in fact, announced that they have come to an agreement to take bets from each other. It will be interesting to see how they deal with the fact that not all operators will be licensed in both states. And the tax rates are different. The Nevada bill also included this language: “The Legislature hereby finds and declares that… A comprehensive regulatory structure, coupled with strict licensing standards, will ensure the protection of consumers, including minors and vulnerable persons, prevent fraud, guard against underage and problem gambling, avoid unauthorized use by persons located in jurisdictions that do not authorize interactive gaming and aid in law enforcement efforts.” Politically, it was very important that the first state-licensed Internet gaming operators met those standards. But was it also required by law? The Unlawful Internet Gambling Enforcement Act (“UIGEA”) expressly allows online wagers to be sent intra-state, but only if the To see how careful the casino industry is compared with something that we would normally think is more important, look at the relatively few malfunctions there have been with slot machines as opposed to voting machines. bettor and operator are in the same state, the state has made the bet legal, and verifications are in place: “… age and location verification requirements reasonably designed to block access to minors and persons located out of such State; and appropriate data security standards to prevent unauthorized access by any person whose age and current location has not been verified in accordance with such State’s law or regulations…” Similar language applies to bets made between and among tribal Internet gaming operations. There is no similar language in the UIGEA about other interstate or even international Internet gaming. But this did not mean that Congress did not care about age and location verification for nontribal, cross-border bets. It simply forgot to put it in. Remember, the UIGEA was put together overnight by the Republican leadership of Congress, without any hearings, or even having been proof-read. The UIGEA does require that an Internet wager not violate the laws of the jurisdictions where the operator is located, that is, where Changes in the law trail changes in society. So, not only do we have anti-gambling laws that predate the invention of the Internet, we even have some that predate the telephone. And hidden among these ancient statutes are legal landmines. MAY 2015 inside asian gaming 55 Gambling and the law the bet is accepted. The Act also requires compliance with the laws where the gambler makes the wager. Every state has restrictions on commercial gambling, and sets minimum ages for legal games. There are complex legal questions whether these often archaic state statutes apply to an Internet operator who is outside the state. And challenges have been filed that laws against gambling do not even apply to poker, which is arguably a contest of skill. But state-licensed online poker rooms and casinos are going to be very careful before they accept wagers from someone outside their state’s borders. Changes in the law trail changes in society. So, not only do we have anti-gambling laws that predate the invention of the Internet, we even have some that predate the telephone. And hidden among these ancient statutes are legal landmines. No US operator would intentionally register someone who is from a state where Internet gaming is illegal. There are no reported cases involving anti-gambling laws where someone in the state or country bets with a licensed foreign operator after that operator took steps to avoid taking bets from that state or country. And many anti-gambling laws require a specific intent, like that the operator “knowingly” accepted the bets. But the laws meant to protect children from what society regards as morally suspect industries often do not require a specific intent. In fact, they can be strict liability. The best known of these involve serving alcoholic beverages to a minor. Even if a bartender does everything reasonably possible to verify the patron’s age, the bar owner could end up paying a fine. In Nevada, a licensed casino can raise the defense that it reasonably thought the minor was of legal age. But, in New Jersey a court upheld a fine imposed on an Atlantic City casino for allowing two minors in the gambling area, even though the casino was not at fault. Internet gaming operators have to be extra-careful about protecting minors and compulsive gamblers from themselves, preventing hacking, and making sure that no one can make a bet from a state or nation where online betting is illegal. There are states which impose strict liability, meaning an operator is sometimes An operator is sometimes guilty of violating local anti-gambling laws, even if they have done everything superhumanly possible to prevent someone from that locale from making a bet. 56 inside asian gaming MAY 2015 The laws meant to protect children from what society regards as morally suspect industries often do not require a specific intent. In fact, they can be strict liability. guilty of violating local anti-gambling laws, even if they have done everything superhumanly possible to prevent someone from that locale from making a bet. Are the online operators doing enough? There have been complaints, both from players in Nevada who could not sign up with Ultimate Poker’s Nevada-licensed Internet poker room, and from critics who say the geo-location safeguards are inadequate. But there have been even more complaints from players who would like to bet legally with Nevada’s licensed online operators, but either can’t register or get their payments accepted. The standards will undoubtedly be fixed over time. But, in the real world, as long as an operator is doing everything possible to keep out minors and bettors from places where online gambling is forbidden, the most they face is a fairly small fine. MAY 2015 inside asian gaming 57 Feature President Mithripala Sirisena Fallen Out of Favor Sri Lanka’s casinos are operating in a decidedly hostile environment under the new administration of President Mithripala Sirisena H igh hopes for Sri Lanka’s casino industry at the end of last year were dashed following the surprise result of the 8th January presidential election, which saw Mahinda Rajapaksa defeated by Mithripala Sirisena, who previously had served as Mr Rajapaksa’s health minister before quitting abruptly to run against him just two months before the vote. Mr Rajapaksa, who governed the country virtually unopposed for 10 years, supported gaming expansion as a means of boosting the island nation’s economy through increased tourism and foreign investment. However, the plan was never popular with influential religious leaders of the country’s Buddhist-Sinhalese majority and was criticized heavily both by opposition parties and segments of Mr Rajapaksa’s own coalition partners, who feared the industry would undermine traditional values and lead to a variety of social ills. Among Mr Sirisena’s campaign promises was the cancellation of the previous administration’s approval of casinos at three resorts 58 inside asian gaming MAY 2015 Sri Lanka’s government is moving ahead with the imposition of a US$100 casino entry levy, which, unlike Singapore’s S$100 (US$73) levy, would apply to foreigners as well as locals. planned for the capital of Colombo—a promise he fulfilled immediately after coming to power. The casinos canceled include one slated for a US$400 million resort planned by Australia’s Crown Resorts in the capital’s popular tourist core, prompting Crown to scrap the entire project. Casinos are also gone from a $300 million resort proposal called Queensbury, backed by local company Vallibel One, which owns three of Sri Lanka’s four existing officially sanctioned casinos, and an $850 million resort called Water Front Properties proposed by hospitality giant John Keells Holdings, the country’s largest publicly traded company. Feature The government is now set to deal the industry a further blow, moving ahead with the imposition of a US$100 casino entry levy, which, unlike Singapore’s S$100 (US$73) levy, would apply to foreigners as well as locals. According to a proposed amendment to the country’s Betting and Gaming Levy gazetted at the end of March, “Every person who carried on the business of gaming in Sri Lanka for any year commencing on or after January 1, 2015, shall collect a levy of US$100 or its equivalent in any other convertible foreign currency or in Sri Lanka currency from any person who enters such place of business of gaming.” The bill is now being submitted to parliament, where, given the growing anti-casino consensus, it is almost certain to be approved. The handful of small casinos currently catering to the Colombo tourist trade only gained official recognition at the end of 2010, having operated for years before then as “recreation clubs” under a grayarea arrangement dating back to the British colonial era. The turning point was arguably the decisive end to a bloody 26-year-long civil war pitting the government against ethnic Hindu Tamils in the north of the country, in which Mr Rajapaksa was instrumental. That victory gave his government the mandate to pass legislation to formally recognize the industry through the registration of the casinos with the Inland Revenue Department for tax purposes. Four de facto casino licenses were thus established. Dhammika Perera, by many accounts the country’s richest individual, is the biggest casino operator in Sri Lanka—though casinos account for only about 4% of the revenue of his holding company, Vallibel One. He owns three licensed gaming establishments. Raji Wijeratne, Crown Resorts’ intended local partner before it pulled out, owns the remaining license, which he has managed to split across two venues. All five casinos are located in Colombo, and the biggest, Mr Perera’s Bally’s, has 80 table games (his Bellagio has 40 and his MGM Colombo another 40). President Sirisena has also sought to scale back China’s growing influence in Sri Lanka, having suspended the US$1.4 billion Colombo Port City project that India considered a security risk and ordering a review of other China-funded projects and loans amid allegations of corruption. The casinos canceled include one slated for a US$400 million resort planned by Australia’s Crown Resorts in the capital’s popular tourist core, prompting Crown to scrap the entire project. Though small in size compared to the super-resorts of Macau and Las Vegas, Sri Lanka’s casinos are pleasantly decorated and wellmaintained and offer service on a par with international standards. Indians and Chinese are the main patrons, with Mr Perera claiming they each contribute about 40% of the revenue at his casinos. He told Inside Asian Gaming that locals are responsible for only about 4%, with the remainder generated by other foreigners. China is the leading source of foreign direct investment in Sri Lanka, bankrolling major infrastructure projects such as ports and power plants, not to mention an expressway opened in October 2013 that slashed the driving time from the airport to Colombo from two hours to a mere 30 minutes. China is playing a big part in the island nation’s tourism boom as well. In 2009, when the civil war still had five more months to run, visitor arrivals to Sri Lanka totaled around 438,000. By 2014, they surged to more than 1.5 million. Chinese visitors accounted for 128,166 of that total, up 136% from the previous year. With the continued strong growth in Chinese visitation, the government has targeted 2.5 million arrivals in 2016. Before they were cancelled, Colombo’s three prospective casino ventures seemed poised to capitalize handsomely on the growing Chinese presence in the country. Notably, President Sirisena has also sought to scale back China’s growing influence in Sri Lanka, having suspended the US$1.4 billion Colombo Port City project that India considers a security risk and ordering a review of other China-funded projects and loans amid allegations of corruption. According to Sri Lankan political commentator Victor Ivan, “The former government allowed China a free run in Sri Lanka. President Sirisena wants to maintain a normal relationship that will not irritate India.” Sri Lanka’s casino industry is no doubt steeling itself for more bad news. In addition to cancelling the new approvals and imposing an entry levy, the new administration has said it also intends to review the licenses of current operations. MAY 2015 inside asian gaming 59 G2E ASIA 2015 Showcase of Solutions I t’s showtime once again for the industry’s leading innovators as Global Gaming Expo Asia , the premier annual trade event serving the region’s gaming markets, returns to The Venetian Macao on the 19th to 21st of May. A lot has changed since the previous session of G2E Asia. The most jarring adjustment is being felt by Macau’s once-mighty casino industry, which finds itself at a crossroads after its seemingly 60 inside asian gaming MAY 2015 inexorable revenue growth succumbed recently to gravity in dramatic fashion. Yet Macau’s operators are still pressing on with construction of a string of ambitious resorts set to join The Venetian Macao on Cotai over the next two years. The notion that there’s enough pentup demand for gambling in China to keep Macau’s gaming revenue growing ad infinitum has given way to concerns that the upcoming Cotai resorts will G2E ASIA 2015 cannibalize existing properties rather than expand the entire revenue pie. Furthermore, Macau’s operators now have cause to fear Asia’s other gaming jurisdictions, many of which are poised for a significant expansion in capacity. With competition heating up, casino buyers at this year’s G2E Asia will be especially focused on sourcing products and technologies designed to attract players and drive cost-reducing efficiencies. After all, in spite of recent financial headwinds, operators are still committed to opening several new casinos, particularly at integrated resorts on Cotai and Manila’s Entertainment City. South Korea is also building its first IRs, and major casinos will open or expand from Cambodia to Russia’s Far East. Another important consideration for Macau’ operators is the local government’s determination to stick to its table cap, which means the soon-to-open Cotai resorts will likely be allocated far fewer gaming tables than originally expected. It’ll entail a rethink of the configuration of Macau’s erstwhile table-centric gaming floors. Electronic gaming machines are expected to fill the gaps where tables would have been, which in turn will prompt local casinos to devote more resources to the marketing of slots and e-tables. That’ll probably send Macau’s EGM sector down the path to greater revenue and diversity in terms of product selection. Thus, adversity presents a very real opportunity for the companies exhibiting their wares at this year’s G2E Asia, where more than 30 all-new exhibitors will join the returning lineup of industry heavyweights and niche suppliers. Last year, the show had 160 exhibitors and drew 8,233 visitors. Expect even bigger crowds this year, including casino executives in search of a competitive edge. And read on for Inside Asian Gaming’s preview of some of the hottest new items that will be on display. MAY 2015 inside asian gaming 61 G2E ASIA 2015 Pursuit of Perfection GPI showcases the latest fruits of its ceaseless efforts to make casino currency safer, stronger, more functional and better looking The new V-Series chips are made with a completely new injection material formula which the company claims makes them much more durable. G aming Partners International arrives at this year’s G2E Asia with new additions to its flagship Bourgogne et Grasset (B&G) brand of casino currency and an expanded portfolio of table game products. GPI, the world’s leading designer and producer of chips, plaques and jetons, has developed a new line of plastic injection molded chips under its B&G brand—the preferred brand of Asia’s major casinos, praised for its durability, security and beauty. The new V-Series chips are made with a completely new injection material formula which the company claims makes them much more durable. The material also incorporates ChipShield, an anti-fungal that inhibits the growth of mold and mildew, keeping the chips cleaner for longer and offering a more sanitary chip surface—an important feature in light of the intensive handling of chips by dealers and players. The V-Series chips are designed to offer a whole new range of versatile edge spot patterns that can be created with a choice of two different sizes of decal. For customers who order the V-Series with four or more color shots, the chips come standard with an infra-red security feature exclusive to GPI. The design options for B&G European-style plaques has also expanded with the addition of new mother-of-pearl décor effects 62 inside asian gaming MAY 2015 and colors. The new colors and effects add to an already extensive selection that form an unrivalled suite of design choices, including a unique gold-lace option. In addition to casino currency, GPI’s portfolio includes playing cards and dice, casino furniture, table game layouts and accessories—basically, everything you need to conduct a live table game—as well as a powerful and evolving range of RFID solutions. GPI expanded its playing card and table layout production capabilities through its acquisition of Gemaco Inc. last year. At G2E Asia, it will display Gemaco brand cards and layouts. The cards are available in three types of paper stock and there’s also a plastic option in order to meet the varying requirements of operators. And now that GPI has taken over Gemaco’s manufacturing facilities in Asia, it can provide customers in the region a variety of full graphic layouts for their gaming tables. GPI’s innovative spirit is evident in its continuing work in RFID, a technology the company helped pioneer in the gaming space. At this year’s show, GPI will showcase its exclusive SMART RFID GPI expanded its playing card technology, the newest and table layout production capabilities through its acquisition of generation of such technology Gemaco Inc. last year. Gemaco cards for casino currency. When used are available in three types of paper with its Chip Inventory System stock and there’s also a plastic option. software, SMART delivers a complete currency tracking and authentication solution. The company’s original innovators were the eponymous B&G, lithographer Etienne Bourgogne and engineer Claudius Grasset, who, working from Beaune, the wine capital of Burgundy in eastern France, became the first people to master the art of plastic film printing in the 1920s then sought to pioneer the use of plastics for use in everyday items such as brooches, hair slides and plastic playing cards. One day in 1925, Mr Grasset read in French newspaper Le Figaro that a gambler had broken the bank in Monte Carlo to the tune of 600,000 francs using counterfeit chips made of solid ivory and mother of pearl. The partners saw an opportunity to use their specialized knowledge and technical skills to address the counterfeiting problem and got to work on producing a new generation of plaques that would be almost impossible to duplicate. They sent some samples to the general manager of Casino de Monte-Carlo, whose reply came in the form of a chip order, and B&G was born. Nasdaq-listed GPI was created in 2002 with the merger of three of the world’s leading casino currency suppliers: B&G, then still located in Beaune, along with two US-based companies, Paul-Son Gaming Supplies and The Bud Jones Company. While GPI maintains facilities in rustic Beaune, it is headquartered in Las Vegas with an additional office in Macau, where feedback is gathered assiduously to drive the unrelenting product development necessary to stay ahead of not only the competition, but also, importantly, would-be casinocurrency counterfeiters. Visit GPI at Stand #365 G2E ASIA 2015 Home-Field Advantage Weike is confident of its ability to grow market share at Asia’s upcoming integrated resorts. In support of that mission the company has released a strong lineup of new jackpot links and standalone games designed for regional appeal T he battle for floor share at a slew of soon-to-open major casinos around the region—particularly at Macau’s Cotai resort district and the emerging Entertainment City cluster in Manila—will pit the post-consolidation colossuses of the EGM world against a handful of small but aggressive home-grown suppliers. Singapore-based Weike Gaming Technology has in recent years emerged as one of the standout niche Asian gamesmakers. “Bigger is not necessarily better,” as Weike COO Ray Poh puts it. “Now they’re becoming even bigger and the competition is growing stronger but we know that we will be able to fight toe to toe with them. It’s definitely a lot easier for us to increase our market share than for them to maintain their market share. So we’re definitely in a position to grow.” The Weike booth at G2E Asia will feature new developments in jackpot links and Asian-themed standalone games. Also on display will be the company’s electronic table game portfolio. “Visitors to our booth will see that Weike is committed to serving the needs of the Asia-Pacific market,” says VP of Product Marketing Peter Kup-Ferroth. Customers in the region will get their first look at the new four-level progressive jackpot, Ultimate Treasure. The product’s Chinese name, Jin Yin Cai Bao, translates literally as “gold, silver, wealth and gems,” all potent symbols of prosperity in Chinese culture, in a phrase that can also be understood to mean “abundance of wealth and treasure.” Super 8 is the introductory game on the link; a 1024 Ultiways game with Weike has been rolling out an increasingly rich palette of games built around solid maths and world-class graphics. a 4X5 reel layout and an entry level of 60 credits to play all reels. Victory is an integrated four-level progressive jackpot link that was introduced last year together with the 50-line games Fortune Meow and Legendary Archer. This year, Fu Wa!, the auspicious frog who brings wealth, joins the Victory ranks. “The rapid development and rise of the gaming industry in Asia are the push factors for us. We will continue to put additional resources and create new exciting developments specific to the Asian market according to the approved standards,” states Mr Kup-Ferroth. One of the highlights of Weike’s exhibit will be its collection of standalone games, including Wu Song, a new 2x10 50-line offering configurable for up to a 1000-credit max bet. An enhanced free games feature on Wu Song offers players line wins in both directions: left to right and right to left. Then there’s the Peranakan heritage-themed Graceful Fortune, a 50-line game with a unique re-spin rewards feature. Chinese themes on display will include Dou Di Zhu Gold, Warrior Mulan and the new Flaming Mountain, a 50-line standalone featuring a multiplier that pays up to 5 times on a free games win and rewards players with more free games when maximum lines are played. Dragon Gift, another new addition to Weike’s innovative Ultiways series, is rich MAY 2015 inside asian gaming 63 G2E ASIA 2015 Ultimate Treasures’ Chinese name, Jin Yin Cai Bao, translates literally as “gold, silver, wealth and gems,” all potent symbols of prosperity in Chinese culture, in a phrase that can also be understood to mean “abundance of wealth and treasure.” Wu Song is a 50-line standalone offering configurable for up to a 1000-credit max bet. with symbols but in a more volatile package. The Dragon King feature offers players a chance to multiply wins by up to five times during the free games feature. Thai kickboxers bring on the action in Muay Thai, a feature-rich 30- or 50-line game that introduces a new winning-streak feature when stacked Muay Thai symbols appear on the fifth reel during game play. All wins containing the Muay Thai symbol in the free games feature are multiplied six times. The Grand Voyage is an alternative theme that employs this distinct feature. “The rules and regulations of the gaming industry will never stop changing. On top of 64 inside asian gaming MAY 2015 the quality products, it is also our duty to provide solutions and keep our products up to the current standards. In today’s market place where so many gaming products are viewed as a commodity, the ability to add value to our products is an absolute necessity. We strongly believe as an Asian gaming manufacturer, that as the Asian gaming industry continues to grow, Weike’s regional focus will continue to provide strong service levels for operators” says Mr Kup Ferroth. In addition to the new slot games, Weike will be showcasing its comprehensive e-table series. Market-proven Infinity Roulette has been approved as complying with Macau’s latest EGM standards, set by the city’s gaming regulator, the DICJ. It’s a highly flexible and customizable platform that supports live video streaming of the roulette wheel and can be configured for up to 128 terminals served by a single wheel. Infinity Baccarat, known for its innovative “card-squeezing” technology, integrates high-definition video of a dealer to simulate live play. Weike’s Multi-player Electronic Table Game (METG) is a strong performer in Vietnam, where Weike controls an estimated 60% of the e-table market. The METG can be configured either as a fully automated or partially automated (i.e. dealer-assisted) game. Game choices include Baccarat, Baccarat Super Pair, Baccarat Insurance and Black Jack. “We are investing for the future and we always have the customers in focus. It is The Peranakan heritage-themed Graceful Fortune is a 50-line game with a unique re-spin rewards feature. G2E ASIA 2015 Weike’s Multi-player Electronic Table Game (METG) is a strong performer in Vietnam, where Weike controls an estimated 60% of the e-table market. The METG can be configured either as a fully automated or partially automated (i.e. dealer-assisted) table game. Infinity Baccarat, known for its innovative “card-squeezing” technology, integrates highdefinition video of a dealer to simulate live play. important to have a long term perspective and always make sure we give the best combination of product requirements and value for money in every market,” says Mr Poh. Weike started supplying slots and e-tables in the late ’90s, when the company branched out from club operations, principally in Malaysia, into game development, largely because it felt the big international manufacturers weren’t adequately customizing games for Asian players. Weike also got serious about building its talent base, notably with the addition of Andrew Masen, among others. A onetime game design manager for Australia’s Stargames, Mr Masen joined in 2008, and as vice president of Game Design and Development has nurtured the growth of an R&D team that now numbers more than 50. The company has been rolling out an increasingly rich palette of games built around solid maths and worldclass graphics ever since. Today, it enjoys around a 20% share of Singapore’s vibrant club market and has another 100 or so installations in Marina Bay Sands and Resorts World Sentosa. The word spread quickly to Macau and the Philippines, where the high-volatility 50-line standalones that were making the company’s name in Singapore quickly found a niche, led by Qin Shi Huang, which packs a compelling gamble in the form of a multiplier that progressively increases during the feature and has been a stalwart performer in Macau and is still the most popular game for Weike in the Philippines six years after its release. Mr Poh believes Weike has a geographical edge over the big international suppliers. “In Infinity Roulette terms of maneuvering around the market we’re probably more nimble,” he says. “Our entire team is in Asia so we don’t have to fly people in from Europe or America. We’re all based within the region. It takes us maximum about four to five hours to get to any location that we need to be.” The company is also nimble in responding to evolving market needs. “Something like a new regulation: perhaps for the big suppliers, the international guys, they have to go through a corporate chain before they can get an answer,” Mr Poh contends. “And they have other markets to consider, and then whether the decision they’re making is actually for the good; it may not be, because their other markets are bigger than Asia. For us, Asia is our market. Asia is the biggest market for us. So concentrating on Asia itself, it’s very easy for us to make sure we handle all the regulatory changes, and make sure our guys that create the products visit Asia and they’re in tune with the psyche of the customers that are here.” Beyond slots and e-tables, Weike continues to grow its systems business. WeSystems has expanded into more than 100 properties across Singapore, Malaysia, Vietnam and Cambodia by specializing in a highly modular and affordable technology targeting the club and small-casino market. In Macau it currently connects around 600 EGMs in four casinos. Visit Weike at Stand #1231 MAY 2015 inside asian gaming 65 G2E ASIA 2015 Asserting Dominance With a lineup of new products sure to resonate with Asian players, Aristocrat reaffirms its position as Asia’s dominant slot-maker With the attention-grabbing game theme and packaging of Super Wheel Blast, Aristocrat aims to create a “visual destination” on the gaming floor. Fortune Tree T he competition’s heating up across Asia’s slot markets, with floor share up for grabs in a slew of casinos set to open over the next couple of years, including several major integrated resorts in Macau and the Philippines. Aristocrat has achieved the leading region-wide floor share until now by providing the most relevant products to local players, and it intends to hold onto that lead through continuous innovation underpinned by its mantra of “content depth” and “portfolio breadth.” 66 inside asian gaming MAY 2015 At this year’s G2E Asia, Aristocrat will showcase its four key market-leading portfolio segments, representing the breadth, with depth in the form of game titles providing the content support to each segment. Aristocrat credits “successful customer partnership and dialogue” with shaping the development of some of its best performing products, including FA FA FA, 5 Dragons Gold, 5 Dragons Deluxe and 50 Dragons Deluxe. Its latest customer-driven development, the Fortune Tree Hyperlink, joins a rich lineage of Hyperlink themes, all of which are strong performers. Like the rest of the Hyperlink product line, “Fortune Tree maintains jackpot flexibility, allowing our customers to cultivate their own jackpotting strategies,” explains Aristocrat. The Fortune Tree theme revolves around the luck, wealth and prosperity of Chinese New Year, embracing the idea that red packets deliver prosperity. During the Hyperlink feature on Fortune Tree, a cumquat tree reveals red packets which the player selects to G2E ASIA 2015 award one of four Jackpot levels. Fortune Tree will be launched at G2E Asia with three of Aristocrat’s most popular titles as base games: 5 Dragons Deluxe, 50 Dragons Deluxe and Fortune King Deluxe. The GOOD FORTUNE Link, launched last year with two titles—5 Dragons and Dragons of the Eastern Ocean—has gone on to become one of Aristocrat’s standout products across the region. This year will see the release of two more GOOD FORTUNE Link titles: Pure Diamonds, which represents a new Luxury Jewelry theme, and Lucky Festival, featuring an innovative math model layered with a Chinese New Year theme. Aristocrat’s games are given vivid expression on its new Helix cabinet. Helix comes in three stylish models, Upright, Slant and Slant Super Screen, and players will instantly respond to the comfort that’s built into it, the culmination of some industryleading ergonomic research. Helix’s soupedup processors power a dual 16:9 LED backlit interface. Both screens are a spacious 23 inches across (or better yet, sample the 32inch optional Super Screen) and fully HD at a dazzling 1,080 pixels. With the attention-grabbing game theme and packaging of Super Wheel Blast, Aristocrat aims to create a “visual destination” on the gaming floor. Super Wheel Blast comes with three support titles, each taking players on a journey to a different international destination: New York, Venice and Hong Kong. The engaging top-box wheel feature calls on players to spin the wheel to win free games, multipliers, jackpots and extra wild spins. Magic Flower, one of Aristocrat’s new E*Series entertainment-style games The three game themes, designed to be banked together, also each have a feature unique to their destination. Aristocrat is famous for producing gambling-style games that resonate with Asian players. While retaining its focus on that core content, Aristocrat is now also building entertainment-style games tailored for the region’s markets. Development of the company’s global entertainment-style game portfolio, called E*Series, is led by the creative mind of industry legend Dan Marks. E*Series games, in Aristocrat’s words, “are designed to increase player engagement and entertainment on casino floors through enhanced graphics, animation and sound, plus stand-out win celebrations that really drive excitement.” At G2E Asia, E*Series will be on show with two new Asian-themed product families spanning five titles including Magic Flower and 3 Emperors. Also on display will be the Player’s Choice multi-game range, enabling players to choose between several games on a single cabinet. Player’s Choice, claims Aristocrat, is “perfect for bringing maximum choice to players in space-constrained venues.” Another product promising flexibility for customers is Aristocrat On Demand, a downloadable tool which will be demonstrated at the show. Aristocrat On Demand gives customers the power to manage content delivery and/or configurations across their floor at the click of a button. Visit Aristocrat at Stand #527 What’s Your Next Move? MAY 2015 inside asian gaming 67 G2E ASIA 2015 Igniting Expansion NOVOMATIC will bring to Asia a range of its latest international products and solutions with clear potential to fuel the company’s accelerating growth across the region’s markets A t a time when electronic table games are making huge strides in popularity at Asia’s major gaming venues, from Macau’s megaresorts to the border casinos of Indochina, NOVOMATIC’s state-of-the-art high-quality multiplayer products are certain to generate considerable interest at this year’s G2E Asia. Taking center stage at the NOVOMATIC stand will be a comprehensive presentation of NOVO LINE Novo Unity II with multigame functionality comprising the dealeroperated NovoTouchBet Live-Baccarat, the fully automated Novo Multi-Roulette and a broad choice of fully animated electronic live game versions of blackjack, baccarat, sic bo, poker and roulette. The DOMINATOR Curve cabinet, which made its worldwide debut in February at ICE Totally Gaming in London and was one of the highlights of that show, will be presented for the first time in Asia. The DOMINATOR Curve represents much more than just an evolution of the original DOMINATOR, says NOVOMATIC. With its careful attention to ergonomic and design features, plus its 40-inch full HD curved touchscreen, it represents an entirely new dimension in the company’s product portfolio and promises to be an attention grabber on even the most crowded of gaming floors. Also on display at the NOVOMATIC stand will be the online live dealer specialist Extreme Live Gaming presenting its own unique approach to the Live Dealer Studio Experience for online casino gaming. Max Lindenberg, director of marketing for NOVOMATIC’s wholly owned Austrian Gaming Industries subsidiary, commented: “Together with our partners in the region we have already made our presence felt right across Asia and now NOVOMATIC stands poised to go even further thanks to the excellence of its products and the local onsite service capability that we have put in 68 inside asian gaming MAY 2015 Online live dealer specialist Extreme Live Gaming will present its own unique approach to the Live Dealer Studio Experience for online casino gaming. place. We always look forward to the G2E Asia show and this year we will demonstrate that NOVOMATIC is ready and able to move ahead across a wide range of Asian markets.” As Europe’s leading gaming equipment manufacturer, Austrian Gaming Industries delivers one of the broadest product ranges in the industry and offers considerable support on the development side to the NOVOMATIC product line. Unlike other manufacturers, NOVOMATIC also operates around 232,000 gaming machines in over 1,500 traditional and electronic casinos as well as via rental concepts. Its rich operational insights find The DOMINATOR Curve cabinet At a time when electronic table games are making huge strides in popularity at Asia’s major gaming venues, from Macau’s megaresorts to the border casinos of Indochina, NOVOMATIC’s state-of-the-art highquality multiplayer products are certain to generate considerable interest. G2E ASIA 2015 it uniquely positioned to grow with Asia’s existing and emerging markets. It holds a strong position in land-based casinos in Germany, Switzerland and the Czech Republic and runs one of the premier gaming resorts in South America, the Monticello Grand Casino and Entertainment World in Chile. NOVOMATIC will be exhibiting at G2E Asia with its long-time partner in the region, Jade Gaming, whose distribution reach and knowledge of the region’s cultural nuances and player preferences has proven invaluable. Stronger Together Scientific Games arrives at this year’s show with a range of product and system solutions unmatched in the industry for its breadth and sophistication Da Fu Da Gui, which means “big riches, big honors,” is the follow-up to the hugely successful Duo Fu Duo Cai and is sure to generate customer interest at the show. Visit NOVOMATIC at Stand #1209 T The original DOMINATOR cabinet. wo years ago, the Bally, Shuffle Master and WMS brands were separate entities. Now they’re united under a common parent, Scientific Games, which will exhibit at G2E Asia with a selection of more than 80 innovative products across its recently expanded portfolio. Scientific Games was established in 1973 as a supplier to the lottery industry. Nearly four decades on, the company branched out by acquiring Chicago-based slot maker WMS Industries for US$1.5 billion in a deal that closed October 2013. Scientific Games then went on to stun the industry last year by purchasing Bally Technologies for US$5.1 billion, shortly after Bally had itself expanded beyond its slots and systems business with the US$1.3 billion buyout of SHFL entertainment (formerly known as Shuffle Master until the 2012 name change), provider of an array of products for casinos: proprietary MAY 2015 inside asian gaming 69 G2E ASIA 2015 With the superior graphics and heightened player engagement enabled by the powerful CPU-NXT3 operating platform, the WMS Blade cabinet currently stands among the industry’s strongest performers. table games such as Caribbean Stud Poker and Three Card Poker; table-game utility products, including automated card shufflers, chip sorters and intelligent table system modules; and a wide assortment of slots and electronic table games. According to Ken Jolly, Vice President of Scientific Games Asia, “G2E Asia 2015 70 inside asian gaming MAY 2015 is a great opportunity to showcase a range of product categories, along with premium content including Da Fu Da Gui—the Asianthemed 4-level progressive link that is the continuation of the successful Duo Fu Duo Cai phenomenon. Our team is excited to present our products which are designed to entertain and perform like no other.” Da Fu Da Gui, which means “big riches, big honors,” is the follow-up to the hugely successful Duo Fu Duo Cai and is sure to generate customer interest at the show. With its dedicated Asian content and math model, Da Fu Da Gui offer players the anticipation of big wins with its Double Luck Jackpot feature. When players reveal three Double Luck coins during the jackpot feature, they win the current jackpot amount, plus the startup amount of the winning jackpot level. The Da Fu Da Gui link launches with Rich Traditions and Jade Eternity on the Pro Wave cabinet. Also highlighted on the award-winning Pro Wave will be Fine Diamonds and Striking Stars—two titles on a progressive link called Jackpot Vault—and the Action Bank titles Triple Blazing 7s On the Double and Black Gold On the Double. These games introduce the Action Bank feature that awards one of four bonuses, including a pick’em feature with five progressive jackpots. Super 88 Fortunes on the Wave and Equinox cabinets is a strong addition to slot floors, believes Scientific Games. This standalone version of the proven performer 88 Fortunes promises to entertain players with a new 5x4 reel array, 1024 ways to win and Super Stacks. For its Equinox cabinet, Scientific Games will unveil Flower of Riches, the latest addition to the Duo Fu Duo Cai four-level link family. The Equinox cabinet will also feature Diamond Eternity VIP, a standalone progressive jackpot game that joins 88 Fortunes VIP and 5 Treasures VIP. This theme features dedicated jackpots and higher denominations suited to players in VIP gaming rooms. Scientific Games will showcase Shuffle Master table-game products designed to engage players and deliver strong returns for operators. Prominently featured products will include several electronic table innovations such as Tablemaster Fusion and i-Table Roulette, which combine the excitement of traditional roulette with all bets and pays made electronically and an unlimited number of remote betting terminals. The Tablemaster Fusion platform is an e-table innovation that recreates the experience of live table gaming on a fully electronic platform. It features a 72-inch high-definition LCD with attractive virtual dealers, widescreen player terminals with Super 88 Fortunes on the Wave and Equinox cabinets is a strong addition to slot floors, believes Scientific Games. This standalone version of the proven performer 88 Fortunes promises to entertain players with a new 5x4 reel array, 1024 ways to win and Super Stacks. G2E ASIA 2015 Flower of Riches is the latest addition to the Duo Fu Duo Cai four-level link family. touchscreen betting, enhanced graphics, and multiple side bets. At G2E Asia, Tablemaster Fusion will feature the Chinese version of Ultimate Texas Hold’em with a Mandarinspeaking dealer. Fortune 7 Baccarat will head a lineup of proprietary table games including Free Bet Blackjack with the Blazing 7s Progressive and Pot of Gold side bet, Ultimate Texas Hold’em, DJ Wild Poker and Three Card Poker. Fortune 7 Baccarat is a commissionfree baccarat game featuring two optional side bets: Fortune 7 and One Up. The Safe-Bacc system, a revolutionary new product that combines a shuffler and card reading shoe into one device to increase game speed and improve security on baccarat tables, will be under the spotlight in the Utilities segment. Also on display will be the next-generation i-Deal Plus with improved card reading and reliability, a frontmounted display, onboard printer and safety card option; the one2six Plus continuous shuffler for multi-deck games; the Chip Star roulette chip sorter; and, the i-Score Plus baccarat viewer. Another highlight at the Scientific Games stand will be the Bally-branded Tournaments Express, a standalone tournament system designed to offer slot tournaments on more than 100 different cabinet types from various manufacturers. Tournaments Express allows operators to easily and quickly convert revenue-producing games to tournament games and back again. Then there’s the acclaimed Elite Bonusing Suite, which, when combined with iVIEW Display Manger, enables playercentric bonusing events with applications like U-Spin Bonusing, DM Tournaments and Virtual Racing. As for WMS-brand products, highlights will include the Life of Luxury Progressive multi-game. Bringing back a classic WMS game in multi-game format, Life of Luxury Progressive features five games that combine classic, current and new WMS content. One Life of Luxury symbol on the final reel awards the Life of Luxury Bonus. In this bonus, each reel is assigned to a GEM symbol that allows players to pick for a chance at the progressive when the symbol appears on the reels. Additionally, each game within the set has its own unique Free Spin Bonus triggered by three or more Bonus symbols. Furthermore, the next-generation upright WMS Blade cabinet will also take pride of place at the Scientific Games stand, demonstrating the company’s focus on providing a full range of gaming solutions that deliver value to casino operators. With the superior graphics and heightened player engagement enabled by the powerful CPUNXT3 operating platform, the Blade currently stands among the industry’s strongest performers. The combined post-merger talent pool at Scientific Games stands ready to create and support a rich pipeline of new products under its tried-and-trusted casino gaming brands. Through its extensive G2E Asia exhibit, the company says it intends to demonstrate its ability to leverage proven product brands and cutting-edge technology solutions to help customers grow their business. Visit Scientific Games at Stand #473 Striking Stars is one of two titles on a progressinve link called Jackpot Vault. MAY 2015 inside asian gaming 71 G2E ASIA 2015 Off to the Races Alfastreet continues pushing the envelope conceptually and technologically with its eye-catching e-tables A lfasreet’s Royal Derby promises to be one of the more exciting new releases at this year’s G2E Asia. The mechanical horse racing game was launched officially this year and has been performing strongly at the venues it has already been installed at, claims Alfastreet Sales Director Albert Radman, who has high hopes for the product in Asia. Although several other manufacturers have failed in their attempts to develop simulated horse racing games for casinos, they weren’t Alfastreet, the company credited with having played the biggest role in establishing electronic roulette as we know it today. 72 inside asian gaming MAY 2015 It’s one thing to create a machine that stays true to the spirt of a traditional table game, quite another to make one that does a good enough job of capturing the essence of a day at the track to get gamblers to part with their precious time and money. As such, developing Royal Derby presented Alfastreet a worthy challenge, one that it met in characteristic fashion with “unique design and innovative solutions,” according to Mr Radman, who adds demand for the new game is already so great that it exceeds manufacturing capacity, requiring the company to happily scale up its production line. Alfastreet emerged in 1994 from the It’s one thing to create a machine that stays true to the spirt of a traditional table game, quite another to make one that does a good enough job of capturing the essence of a day at the track to get gamblers to part with their precious time and money. As such, developing Royal Derby presented Alfastreet a worthy challenge. furniture factory of the Počkaj family in Rodik, Slovenia, to become a global leader in multi-terminal gaming machines by virtue of an unflagging spirit of innovation and commitment to Old World standards of engineering, craftsmanship and service. The company’s flagship multiplayer platform, the eight-station R8, is the G2E ASIA 2015 The new WIKY terminal enables players to bet on up to four games simultaneously on the same screen. Sales Director Albert Radman embodiment of these traits: elegant, durable, immensely scalable—it strikes that balance between technological flair and adherence to the “spirit of the game” which for Alfastreet represents the apex of achievement. Although the R8 receives regular enhancements, it has retained its distinctive and now classic shape, with players at fixed terminals sitting in a square around the wheel. That’s apparently the preferred configuration for the bulk of players around the world, including those in Indochina (Cambodia, Vietnam and Laos). In other Asian markets, including Singapore, Malaysia and the Philippines, players prefer single terminals, and the versatile SL has fit the bill perfectly over The classic R8 has a distinctive shape, with players sitting at fixed terminals in a square around the wheel. the past few years. Whereas Alfastreet’s previous roulette products had all been fully automated, the SL was its first offering to allow semi-automated play with a live dealer spinning the ball but all bets and payouts made through electronic terminals. The successor to the SL is the WIKY, which features a crisp 32-inch display—a lot bigger than the SL’s 23-inch screen, though both terminals occupy the same footprint on the floor. Furthermore, while the SL was the first e-table terminal to incorporate the unique feature of allowing players to bet on two games simultaneously on the same screen, WIKY sees Alfastreet raise the bar yet again, enabling bets on up to four games. “Baccarat players in particular always like to play several tables at once. Providing them a product that allows them to bet on four tables at once on one terminal seems to be a sure hit,” Mr Radman says. Alfastreet offers a rich selection of games for the SL and WIKY terminals. In addition to roulette and baccarat, there are e-versions of sic bo and craps, as well as an array of proprietary games that include Royal Derby and Alfastreet Wheel of Fortune. Finally, for the roulette purists, Alfastreet last year released a scaled-down version of the R8, the four-seat R4, providing the same quality and performance at a size and price more amenable to smaller operations, a strong selling point in Asia’s vibrant medium-tier casino and club markets. Visit Alfastreet at Stand #717 Alfastreet has become a global leader in multi-terminal gaming machines by virtue of an unflagging spirit of innovation and commitment to Old World standards of engineering, craftsmanship and service. MAY 2015 inside asian gaming 73 G2E ASIA 2015 Gaining Ground DLV plans to take Asian markets by storm with a new cabinet and multigame package—welcome additions to a portfolio of versatile, reliable and cost-effective products that are proving increasingly popular in the region B oasting dual 27-inch screens, DIAMOND EXCEL, DLV’s latest cabinet, offers a decidedly enhanced vehicle for delivering its popular games packages. The new cabinet also incorporates the company’s extensive observations and experience in the field in a bid to maximize player comfort and engagement. At G2E Asia 2015, Latvia-based DLV will also showcase a new multi-game package, Diamond Ultra 2, the sequel to the 25-game Diamond Ultra, sporting new titles such as Alchemy’s Elements, Silver Hauberk, Mushroom Fable, Neanderthida and Winch & Wheels. In addition to the new releases, a selection of tried-and-tested cabinets and games will be on display at the DLV stand. Existing cabinets in the company’s distinctive Diamond range include the DWS with dual 22-inch screens and the HD, which comes in both upright and slant-top configurations with a 24-inch display. Representing DLV’s varied multigame range will be the Diamond Games Premium series, now in its eighth installment, and Vollinstars, a baseballthemed four-level mystery progressive jackpot. In an exciting departure from its usual offerings, DLV will also demonstrate its online solution, DLVBET, to customers in the region. Launched last year in Latvia, the DLVBET website currently offers bets on sports and political events 24/7. The company says it intends to add online versions of its slot games to the platform, and relishes the prospect of thereby reaching an expanded audience. DLV has good insight into what players are looking for. In addition to manufacturing slot machines, it runs 50 slot halls in its home country. The bulk of gaming revenue in Latvia is generated by slot clubs operating in a highly competitive environment. By having 74 inside asian gaming MAY 2015 Melco Crown’s original City of Dreams property, of course, is located in Macau, so with the installation at CoD Manila, chances are good that DLV could finally gain a coveted foothold in Asia’s premier gaming jurisdiction. DLV prides itself on its culture of innovation and the competitive pricing and technical robustness of its products, as well as its speed and flexibility in responding to clients’ needs. The company has come a long way since it was established 20 years ago. Its internationally certified machines are now purchased in 33 countries in Europe, Asia and South America. Visit DLV at Stand# 1039 Diamond Games Premium VIII on the HD cabinet The all-new DIAMOND EXCEL cabinet to go head to head with major international manufacturers and operators in its domestic market, DLV has learned how to adapt its products to evolving market conditions. The company made its maiden foray into Asia in early 2010 with the first of several installations in Cambodia, then expanded into the Philippines, where it recently placed machines at Melco Crown Entertainment Ltd’s new resort, City of Dreams Manila. DLV prides itself on its culture of innovation and the competitive pricing and technical robustness of its products, as well as its speed and flexibility in responding to clients’ needs. G2E ASIA 2015 Floor Filler LT Game’s Live Table Multi-Gaming System stands to become a dominant presence at the new wave of resorts set to open in Macau’s Cotai district. Meanwhile, its full portfolio offers all the products necessary to operate a chipless casino The new Premier Machine terminal for the Live Table Multi-Gaming System A major current concern for Macau’s casino operators is the likelihood they’ll receive a much smaller allocation of gaming tables than originally excepted at their soon-to-open Cotai resorts. LT Game’s market-leading Live Table MultiGaming System, already a major presence at Macau casinos, offers an obvious solution for filling the gaps on Cotai’s upcoming gaming floors. Whereas a traditional baccarat table offers just eight betting positions, with LT’s Live Table Multi-Gaming System, a live dealer at a single table can serve hundreds of players placing bets on electronic terminals. The system also greatly speeds the process by automating the collection of bets and payment of winnings— LT says it enables up to three times more hands per hour to be dealt. In addition to baccarat, LT’s Live Table Multi-Gaming System supports a variety of games including sic bo and roulette. At each terminal, players have the ability to bet on several live tables simultaneously— whether it’s a number of baccarat tables or a selection of different games. The system maintains a complete record of betting and credits awarded as well as eliminating dealer errors and security issues, not to mention the labour-cost savings it brings. Moreover, LT believes its Live Multi-Gaming System terminals afford players greater comfort, privacy and security than they could get at a traditional table on the main floor. At this year’s G2E Asia, LT Game will showcase an all-new terminal for the Live Table Multi-Gaming System, dubbed Premier Machine. There’s also a new game for the system, LT Power Tournament, which promises to further enhance its appeal. Also on display will be a new electronic table game, LT Power Dragon. Another highlight product at the LT Game stand, the E-Baccarat Table, takes the form of a traditional baccarat table with a live dealer, seating 5 to 10 players who place bets electronically on touchscreen interfaces. While bringing the efficiencies of electronic betting, the E-Baccarat table preserves the personal and tactile elements of the game that are so important to Asian gamblers. Furthermore, E-Baccarat Tables can also be linked up to LT’s Live Table Multi-Game System terminals, enabling players to place bets on them from elsewhere on the floor. Beyond G2E Asia, a full range of LT Game’s products can also be viewed at the Casino Macau Jockey Club, which serves as a virtual showroom for them. The Casino MJC embodies the concept of a chipless casino, where players bet electronically on E-Baccarat Tables and Live Table MultiGaming System terminals, buying-in through built-in bill acceptors with either cash or tickets. Completing the chipless concept is LT’s Intelligent Cash Access kiosk, which converts tickets to cash and, unlike other kiosk products on the market, goes a step further by allowing players to convert stacks of cash into tickets. Intelligent Cash Access will also be on display at G2E Asia. Visit LT Game at Stand #909 The E-Baccarat Table takes the form of a traditional baccarat table with a live dealer, seating 5 to 10 players who place bets electronically on touchscreen interfaces. While bringing the efficiencies of electronic betting, the E-Baccarat table preserves the personal and tactile elements of the game that are so important to Asian gamblers. MAY 2015 inside asian gaming 75 G2E ASIA 2015 Upgrades All Around Matsui Asia returns to the show with an all-new series of innovative gaming chips, backed by a significant boost to its production capacity M atsui will launch a new line of gaming chips at G2E Asia, though it’s keeping the details under wraps ahead of the unveiling at the show. “Our new series of innovative gaming chips have a distinct style and appearance. Although we cannot disclose further information before the show, we are confident that this new-style chip will be very popular and loved by both operators and players,” says Shigeki Machida, managing director of Matsui Asia Ltd, Matsui’s Macau office Over the past year, “We have been investing a lot of resources into the development of new gaming chips, which are our core product,” notes Mr Machida. “In addition to our ongoing commitment to product development, we’ve also invested heavily in increasing our production capacity. We’ve installed a lot of new machinery and equipment that not only speed up production, but also improve the quality of the chips. Also, because security is so important to us as a casino currency supplier, we’ve also significantly upgraded the security at our factory using state-of-the-art technology. We’ll be introducing these latest improvements to our clients at G2E Asia.” All of Matsui’s manufacturing takes place at facilities it has 100% ownership of, ensuring its supply chain is fully secured. The company prides itself on its competitive pricing and speedy response to customers’ needs. The Matsui group, headquartered in Tokyo, specializes in the supply of gaming chips and layouts (both wool and synthetic). Its subsidiary serving Asian markets outside Japan and Korea, Macau-based Matsui Asia is part of a global network also spanning Europe and the Americas. Its chips and layouts are used by more than 700 casinos in over 100 countries, and in addition to Macau, the group has sales offices in Manchester, England, Moscow, Las Vegas and Seoul. “Our business has been very stable at all our offices around the world. There are new casino projects coming up in all those jurisdictions, and we are trying our best to secure their business,” says Mr Machida. “In In order to help customers visualize their own customized chip designs, Matsui developed a software tool, dubbed “Design Your Own Chips,” which has been upgraded and is accessible on the Matsui Gaming website. 76 inside asian gaming MAY 2015 Asia, we have been focusing on gaming chips and layout. We have developed very good relationships with operators here. You can find our chips at most of the major casinos and the market share of our layouts is quite high.” Matsui produces around 5,000 of its customized table layouts a year, and has capacity to accommodate small and urgent last-minute orders from customers. Matsui’s design team is on hand to assist customers in creating layout artwork incorporating special logos, event themes and commemorative designs. Matsui also welcomes requests for trial samples from new layout customers. In order to help customers visualize possible customized chip designs, Matsui developed a software tool, dubbed “Design Your Own Chips,” which has been upgraded and is accessible on the Matsui Gaming website, www.matsui-gaming.co.jp/english. “It covers all our existing chip designs, colors and other options. You can make a customized selection of chip mold, colors and other options, and you’ll be able to see what it will look like straight away,” explains Mr Machida. “It’s a very user-friendly interface. Many customers use it when they discuss their chip design ideas with us. It’s a very helpful tool.” In addition to chips and layouts, Matsui also supplies table accessories, including playing cards, a unique card-shredding machine, roulette wheels and winning results displays Through its established presence in South Korea’s gaming market—a market poised for major expansion with a string of planned integrated resorts—Matsui has been distributing products there for other suppliers. Its latest Korea distribution agreement was signed with slot giant IGT. “The partnership has just started, but it has already been successful. We supplied IGT and Aristocrat machines to Genting’s new foreigner-only casino in Jeju, which opened in December [as a revamp of the casino at the former Hyatt Regency, which Genting bought]. We’ve been the distributor for Aristocrat in Korea for many years already, and now with the IGT agreement we’ve added another top brand to the lineup of slots we offer there. Several new casino licenses are expected to be issued in Korea over the next few years, which will create more and more opportunities for our slot distribution business.” Visit Matsui Asia at Stand #613 G2E ASIA 2015 Best Acceptance CPI returns to G2E Asia with the industry’s most comprehensive portfolio of automated payment systems C rane Payment Innovations (CPI) was founded last year through the merger of MEI and NYSE-listed Crane Co., both world leaders in banknote- and coin-handling technologies whose newly combined reach encompasses markets ranging from gaming and retail to financial services, transportation and vending. CPI’s presence stretches across 144 countries serviced by some 2,200 employees, including more than 500 engineers, with manufacturing facilities in North America, Europe and the UK and 24 sales offices in North and South America, Europe, South Africa, Asia and Australia. The products on display at the CPI stand at G2E Asia include the MEI SC Advance note acceptor, EASITRAX Web and PPM Advance support tool. These products are designed to be used together to create a powerful cash management solution that enables newfound efficiencies throughout operations. The headline exhibit, SC Advance, is part of the trusted SC product line that has achieved an installed base of more than 1.5 million units worldwide. It represents an evolution of the successful CASHFLOW SC note acceptor, seeking to further improve upon the key performance attributes responsible for operator profitability and customer satisfaction—acceptance, jam rate, security and total cost of ownership. Several cashbox sizes, as well as a stackerless model, will be on display. There’s also EASITRAX Web, a software extension of EASITRAX EASITRAX Soft Count, now with the EASITRAX Web software extension, provides operators with more flexibility when accessing and evaluating performance data to drive efficiencies from the slot floor to the back room. The SC Advance note acceptor seeks to further improve upon the key performance attributes responsible for operator profitability and customer satisfaction— acceptance, jam rate, security and total cost of ownership. Soft Count. As before, EASITRAX Soft Count collects data from SC acceptor heads and uses it to streamline the drop process, facilitate asset evaluations and conduct preventative maintenance programs. EASITRAX Web makes it easier to import that data and convert it into reports (which can now be customized) from anywhere in the world with secure intranet access. Another major highlight is PPM Advance, a next generation support tool that, according to the company, lowers maintenance costs by facilitating quick and easy updates to in-field SC note acceptors. Its Bluetooth functionality option delivers enhanced communications to the user through an Android phone and tablet app, enabling technicians to download software remotely and add EASITRAX asset numbers. Also at the CPI stand is the CashCode SM BackLoad note acceptor, which has the fastest note-to-stack speed in the world at 1.7 seconds. It is designed to support door-mounted applications with small footprints such as bingo, roulette and tabletop sports betting terminals. To meet industry demands, it is available in up-stacking, down-stacking and horizontal configurations. Finally, CPI will feature several coin acceptors and hoppers with varying footprints and capacities to meet individual application requirements. The Universal Hopper is CPI’s best-selling coin hopper, with millions installed worldwide. The Cyclone Hopper offers a smaller footprint and is ideal for applications where lower coin capacities are required, including the latest multi-pay gaming machines. Then there’s the high-speed Condor Premier coin acceptor, which is configurable to accept up to 12 different coins, enabling compliance with local jurisdictional requirements. Visit CPI at Stand #739 MAY 2015 inside asian gaming 77 G2E ASIA 2015 Stellar Standalones Ainsworth returns to G2E Asia with a strong lineup of premium bilingual titles, including new spins on tried-and-tested concepts and all-new innovations A insworth Game Technology will debut several products at this year’s G2E Asia, and hopes are especially high for the new standalone product range, including Lucky Ye Ha Hai, Thunder Dragon and 8 Immortals. Lucky Ye Ha Hai is a graphicsrich five-reel 50-line offering created especially for Asian audiences. It includes a unique multi-dice feature as well as 8 engaging free games with guaranteed reveal symbols and accumulating wild multipliers. Lucky Ye Ha Hai’s appeal to players derives from its ability to reward them regularly with four levels of rapid bonuses. Ainsworth will further expand its Quad Shot range with the brand new Asian-themed titles Dragon Climber and Phoenix & Peony, which now feature a bonus sixth reel, more stacked wilds and rapidly triggered coinciding SAPs. Ainsworth also hopes to make a statement at G2E Asia with Fortune Ox, an engaging highdenom link progressive from the proven Double Hit line of games. Available in the A560st slant top Lucky Ye Ha Hai is a graphics-rich five-reel 50-line offering created especially for Asian audiences. It includes a unique multi-dice feature as well as 8 engaging free games. cabinet, Fortune Ox features the highly successful Double Hit concept, providing increased start-up value options plus rapid hitting bonus prizes with even more generous frequent free game features. Fortune Ox series is targeted at high-denom play in a 5,10 or 20 pay line format with the option of either a three-level link, two-level standalone progressive, or one-level link. In addition, Ainsworth will demonstrate a range of new themes for its core Game Plus library: Play 30/40/50 Lines and Triple Shot. New South Wales-based Ainsworth was founded in 1995 by the legendary Len Ainsworth, long acknowledged as one of the fathers of slots in Australia and the man who established industry heavyweight Aristocrat. Over the past few years, Ainsworth has greatly increased its share of the Australian market and grown international sales Ainsworth has been especially focused on serving the fast growing markets of Asia. It was ahead of the pack in developing a strong library of dual-language (Chinese and English) games in line with Macau’s new slot standards, and those titles have been performing well, growing the company’s floor share across the region. Further product information is available on the company’s website, www.ainsworth.com.au, or through contacting Asia Sales Manager Keith Jeffrey by phone on +612 9739 8000, or email at [email protected]. Visit Ainsworth at Stand #1437 78 inside asian gaming MAY 2015 G2E ASIA 2015 Branching Out In addition to providing the gaming industry’s leading testing and certification services, GLI prides itself on being so much more W hen Gaming Laboratories International was founded in 1989, the testing of gaming equipment primarily revolved around the mechanical reel slot machine. Today, the task has become exponentially more difficult with the advent of increasingly sophisticated video slots, lottery products, server-based and other technologicallyadvanced gaming systems, online and mobile game platforms and ancillary gaming products ranging from ticket printers to bill acceptors for a growing number of local, state and federal regulatory authorities. GLI has proven more than able to meet the industry’s rapidly evolving demands, in the process becoming the world’s leading gaming testing lab and technical consultancy. It also continues to be a pioneer and innovator in the field. Moving beyond testing and certification, GLI has started to offer what it describes as “a wide range of information security services to gaming and non-gaming companies, from audits and training to the application of new processes and ultimately certifications.” GLI’s clients can avail themselves of the scale and flexibility of the company’s worldwide reach. GLI Link was created with a keen eye on the Asian marketplace. It allows device testing against systems from any of GLI’s global locations, saving time and money and speeding time to market. The IT and Internet security assessments are especially popular, given the need for companies to ensure they are able to withstand an ever-expanding variety of threats. “We started to do it about three years ago on a smaller, on-demand scale, but the demand for it has surged by tenfold. Everybody’s asking for it,” says Ian Hughes, the company’s vice president of Global Services. He adds that the IT security audits are “probably 60% of what we do now.” In addition, GLI has developed a portfolio of exclusive tools that make it a lot easier for gaming suppliers to access international markets. First there’s the patented GLI Link, which was created with a keen eye on the Asian marketplace. It allows device testing against systems from any of GLI’s global locations, saving time and money and speeding time to market. Before GLI Link, suppliers had to physically ship devices for testing. Now they simply bring them to their local GLI lab. Then when testing and certification are complete, suppliers can take advantage of the exclusive Point.Click.Transfer service to move previously certified products into jurisdictions around the world with the click of a mouse. IT and Internet security assessments have become a major business segment for GLI. GLiCloud is another time-saver that provides a whole new level of access by which regulators can track an entire gaming floor’s software and hardware and the compliance status of all components. It’s cloud-based, as the name says, designed to allow users to tap into GLI’s global database in real time so that their information is always up to date and accurate. It provides oversight and reporting of activities and tasks, and it’s entirely automated to eliminate human error. Significantly, it also links to GLI Mobile, the downloadable app that allows regulators and suppliers alike to access GLI’s database on the go, facilitating 24/7 access to the lab in a secure, password-protected environment. GLI’s clients can avail themselves of the scale and flexibility of the company’s worldwide reach. GLI guides 65 standards for technical competence in the gaming, wagering and lottery industries and maintains 20 laboratories in Asia, Africa, Australia, the Caribbean, Europe and North America and South America. It provides services in more than 455 jurisdictions. GLI is well positioned in Asia, with full service labs in Macau, and in Adelaide, Melbourne and Sydney in Australia. GLI Asia in Macau was the first full gaming testing laboratory in the market and the first in Asia to be certified for ISO/ISE 170025:2005. Leading the team at G2E Asia will be GLI Asia General Manager Amanda Chan. A long-term resident of Macau, Ms Chan has extensive gaming and regional experience and will be on hand at the show to address the specific needs of suppliers, operators and regulators. Visit GLI at Stand #239 MAY 2015 inside asian gaming 79 G2E ASIA 2015 Enhanced Portfolio JCM promises operators deeper connections with their customers through its diverse product range encompassing bill validation and printer technology, as well as system and digital media solutions J CM Global comes to G2E Asia 2015 with a greatly enhanced portfolio following its acquisition last year of FutureLogic. JCM, of course, is a major international supplier of transaction technologies to the gaming industry, in addition to banks, retailers and kiosks. By taking over FutureLogic, it has also become a leading supplier of printers and couponing solutions for not only slot tickets and gaming vouchers, but also a wider range of applications including fuel pump receipts, medical devices, POS coupons and labels for assembly-line products. JCM’s broad-ranging exhibit kicks off with its award-winning line of bill validation technology. Its flagship bill validator, iVIZION, boasts the most advanced security features and anti-stringing technology available, along with an acceptance rate better than 99% and a version with a highcapacity cash box, iVIZION-HC. Then there’s iPRO and iPRO-RC, with an optional recycling feature; UBA, Vega and Vega-RC; Taiko Pub; the DBV-400 and DBV-500; and the TBV that can accept single notes or stacks of notes in multiple currencies simultaneously. Another highlight product is the iV8 tableside bill validator. Developed specifically for high-volume table-game markets such as Macau, it can validate large buy-ins at 8 notes per second, significantly speeding the process and increasing the number of hands dealt per hour. JCM claims its printer technology enhances the connection between casinos and their customers, including FutureLogic ticket printers characterized by their speed, flexibility and durability. The potential for improved connection with customers continues with JCM’s system solutions, including Dynamic Network Applications (DNA), Intelligent Cash Box (ICB), PromoNet, Ticket2Go and TableXchange. PromoNet intelligent couponing identifies valuable players, targets both carded and non-carded players, links promotions to game-play and delivers Developed specifically for high-volume table-game markets such as Macau, the iV8 can validate large buy-ins at 8 notes per second, significantly speeding the process and increasing the number of hands dealt per hour. JCM’s flagship bill validator, iVIZION, boasts the most advanced security features and antistringing technology available, along with an acceptance rate better than 99%. promotions exactly where and when they are needed. Ticket2Go offers a retrofit ticketing solution for gaming machines that do not support open-standard ticketing protocols. It’s targeted at AWP and low-payout markets, delivering a networked TITO solution and the proven network-less Ticket Payout feature. It also supports multiple languages and currencies. TableXchange, meanwhile, brings the convenience of TITO to the table by both accepting and paying out with TITO tickets, allowing full two-way transactions compatible with existing casino TITO systems, increasing convenience for players and streamlining operations by virtually eliminating the need to replenish chips at table games. Rounding out the portfolio and completing the connection with players is JCMedia, a complete line of digital displays, production services and media management systems that empower operators to communicate directly with customers in a digitally dynamic fashion. Visit JCM at Stand #339 80 inside asian gaming MAY 2015 G2E ASIA 2015 Currency Revaluation Abbiati continues its tireless quest to keep casino currency safe with an all-new line of chips, plaques and jetons boasting sevearl innovative security features as well as elegant designs I n recent years, Abbiati Casino Equipment has been chosen by several Asian operators in search of stylish and secure casino currency. The company’s reputation is built on nearly 40 years of commitment to the highest manufacturing standards and best materials, blending technological innovation with traditional craftsmanship to produce the finest in furnishings, layouts and accessories for the pit. Its products are now found in more than 120 casinos on four continents. According to CEO Giorgio Abbiati, “Asia is an extremely vibrant market for us and is strategically very important as our business continues to expand and develop.” He adds: “G2E Asia provides us with a unique opportunity to introduce our innovative products to Asian operators.” At the show, Abbiati will display a brand-new line of chips, plaques and jetons incorporating a number of innovative security technologies to prevent counterfeiting. “The innovations we’ll be presenting this year are the result of extensive R&D projects that we have carried out both internally with our engineers as well as with our partner suppliers,” says Mr Abbiati. “Our company has an increasing Asian focus and we have been working hard to meet the demanding needs of Asian customers who require reliable and state-of-the-art products.” The new range will include a collection of attractive new patterns, designs and materials for the plaques as well as the new line of patented “Tie” chips featuring multiple injections, see-thru inserts and a combination of intricate and innovative rim and edge inserts. All new products are available with security features such as 13.56 MHz RFID, 8-color UV pigments, 3-in-1 UV, Laser Tracer technology, Optical Variable Ink and high-security holograms, which, says the company, is “to name but a few.” Another featured product at the Abbiati stand will be a blackjack table manufactured with special composite materials. In addition, the company plans to demonstrate a special baccarat table that enables the use of a video screen player interface. Both tables are decidedly eye-catching, featuring unique designs and elegant, high-end finishings. Then there’s the company’s GLI-25 certified American roulette wheel, which incorporates the upgraded version of the company’s patented invisible laser technology (Class 1A). Abbiati’s American roulette wheels can connect to winning number displays, online gaming terminals and management systems, and owing to their open protocol, they have become the preferred choice for many leading online gaming operators. “Due to the expansion of online gaming operations in Asia, we believe our American roulette laser wheel will attract a significant number of show visitors,” adds Giorgio Abbiati. Along with the wheel, Abbiati will present its range of high-quality multimedia Winning Number Displays. As the exclusive worldwide distributor for Modiano, Abbiati will also present a complete range of 100% plastic and plastic-coated paper playing cards which include new high-security features such as tracking mechanisms and cards with barcodes specifically designed to meet the requirements of online gaming operators. Headquartered in Rosta, Italy, Abbiati continues to collaborate with veteran industry marketer Christophe Leparoux and his firm, Golden Cathay Consulting, to better serve the Asian market and further expand its presence in the region. Visit Abbiati Casino Equipment at Stand #1139 Abbiati’s American roulette wheels can connect to winning number displays, online gaming terminals and management systems, and owing to their open protocol, they have become the preferred choice for many leading online gaming operators. MAY 2015 inside asian gaming 81 G2E ASIA 2015 Fortune’s Favored Konami Gaming plans to take the occasion of G2E Asia to launch an array of new games designed specifically for the regional market K onami has promised to unveil “a milestone lineup of new Asian market game titles” at this year’s show. Featured games are replete with custom art themes, greater volatility indexes, enhanced player interaction, and math models intended to shore up appeal to Asians. Games featuring new original math such as the Opera Beauty five-reel video slot, Dragon’s Glory UltraReels video slot, and Prophetess of Fortune on Rapid Revolver are expected to be among the main attractions at the Konami stand. “In particular, Konami’s Prophetess of Fortune on Rapid Revolver is powered by a unique multiplier mechanic— delivered through the stacked, spinning top-box drums—that amplifies wins up to 100x,” explains Matt Reback, vice president, marketing at Konami. In addition, Konami will be showcasing several new Asian titles on its extra-large Podium Goliath cabinet. “Konami continues to invest its support in new games, cabinets, and technology that help advance the future of gaming entertainment in many crucial Asian regions,” says Mr Reback. Prophetess of Fortune is Konami’s newest release for Rapid Revolver, joining the awardwinning debut title Rising Dragon. Both combine thrilling top-box lighting and effects in the upper stacked reels with dramatic art animation in the lower video base game for a hybrid video-mechanical reel experience. The attention-grabbing Rapid Revolver has continued advancing into new markets with an Full-reel wilds take center stage in the new Opera Beauty five-reel video slot. expanding library of available game themes. In lieu of the upper LCD screen, Rapid Revolver takes a unique spin on classic mechanical reels by mounting six stacked drums on its oversized top box, surrounded by synchronized highimpact sound and lighting. Konami’s big-screen Podium Goliath cabinet will also be under the spotlight, with “colossal sound, 360-degree attract lighting and 32-inch dual high-definition LCD displays,” according to the company. Prophetess of Fortune is the newest release for Rapid Revolver, joining the award-winning debut title Rising Dragon. Both combine thrilling top-box lighting and effects in the upper stacked reels with dramatic art animation in the lower video base game for a hybrid video-mechanical reel experience. 82 inside asian gaming MAY 2015 G2E ASIA 2015 Then there’s the classic Podium cabinet, in upright and slant design, known for its reliability and performance. “During this year’s event, Konami will be showcasing some of its most promising new game themes on Goliath, such as Heroine of the East and Mighty Emperor of Heaven. Both are 5-reel video slots that highlight random multipliers in the free game bonus,” says Mr Reback. “Because Goliath is compatible with all the same games as our classic Podium cabinet, operators have the greatest control and long-term flexibility to customize this product to meet their needs.” Visit Konami Gaming at Stand #559 “Konami continues to invest its support in new games, cabinets, and technology that help advance the future of gaming entertainment in many crucial Asian regions.” Matt Reback vice president, marketing at Konami Brotherhood of Fortune MAY 2015 inside asian gaming 83 G2E ASIA 2015 Quality Matters getting fiercer, casinos need to look for ways to capture hidden efficiency potentials. Integrating their cash processing is an extremely powerful way to do that. Cash is king at Asia’s high-volume casinos. And when it comes to processing all those banknotes, Giesecke & Devrient‘s high-end solutions reign supreme Can you give us real-world examples? Sure. One casino we worked with had three cash-processing systems installed. Each month, their count team—25 people in total—reported 500 hours overtime. With our integrated solution, overtime went down to nil in the first month, and they could almost cut the team in half. Another client, who had 15 people on its count team and another six on the drop team, now works with just one combined team of six people. M unich-based Giesecke & Devrient is one of the gaming industry’s most trusted names in large-volume cash processing. Ensuring that cash moves smoothly, efficiently and securely in the demanding environment of a 21st century casino is a specialty for G&D, which has been producing the high-volume systems required by central and commercial banks and cash-transit enterprises for well over a century. In Macau, the company’s count room systems have been in use since 2005, and its presence continues to grow as Asian gaming grows, with more recent installations in the Philippines, Malaysia, South Korea, Cambodia, Sri Lanka and Vietnam. Inside Asian Gaming spoke with Jim Goodwin, head of G&D’s casino business, about the intricacies of handling all that cash properly. IAG: Why is cash processing such a big issue for casinos? Mr Goodwin: Casinos have particularly complex cash processes: Often they deal with very large volumes and many different currencies—and everything must be processed extremely fast. In all of those cash operations, security is always a major concern. Now that global competition is Expertise Embodied G&D’s cash-handling expertise is embodied in a suite of unmistakably highquality products, including the BPS C4 and BPS C1, the Numeron and the Bank Express System, each designed in its unique way to optimize work processes, reduce costs and enhance productivity. Used together, they offer an end-to-end solution with the potential to integrate the various business segments of a modern megaresort— the allimportant operations of the cage, of course, together with the restaurants, shops and the hotel—into a single, flexible system for fast, reliable, fully automated, high-security cash processing. The BPS C4 has been developed to meet the most exacting demands of the count room with a high through-put rate and true continuous processing with header-card one-pass technology for multi- 84 inside asian gaming MAY 2015 The BPS C4 handles TITO tickets and vouchers as well as cash. Those are big changes. What is it about your solution that makes that possible? One factor certainly is the powerful equipment we have. But that is not all. To really make a difference you need a comprehensive solution covering all relevant factors: not only systems and connectivity but also the casino’s work-specific processes and room layout. Once you optimize all that in an integrated effort you can achieve quantum leaps in efficiency. G2E ASIA 2015 “Casinos often deal with very large volumes and many different currencies. Everything must be processed extremely fast and security is always a major concern. Now that competition is getting fiercer, casinos need to look for ways to capture hidden efficiency potentials. Integrating their cash processing is an extremely powerful way to do that.” Jim Goodwin | Market Segment Director in charge of G&D’s casino business denomination, multi-orientation and multicurrency counting and TITO tickets and vouchers sorting. The compact, easy to use BPS C1 is well-suited to the places where space is an issue, such as cash desks and back of house areas. It authenticates, checks and sorts denominations, detects multiple currencies and provides emission-sorting, orientationsorting, TITO reading and image face scans. Its two stackers, fitted with separate compartments for sorting and rejections, can count up to 1,500 banknotes per minute. BPS Connect Casino is a tailored software solution that connects with both the C4 and C1 to integrate an array of additional industry-proven best practices, including an interface between the header card and smart can system, the ability to track cash through the entire processing chain with consolidated reporting and analysis and tools to ensure that processing capacity is operating at peak utilization. The Numeron is an exceptionally The compact BPS C1 is ideal for smaller areas such as cash desks. compact end-to-end processing system that belies its small size with features that include the CashRay 180 high-tech sensor and a person-to-machine interface. The innovative Bank Express System sets new standards of productivity and efficiency Some casinos might still hesitate to invest in a high-end system… Which is understandable, as major investments tend to weigh down short-term profits. If you look at the longer-term economics, however, you will find high-end solutions to be more cost effective. Why? Because the return on investment is achieved in various ways: You have less shrinkage because banknotes are monitored throughout the process and there is hardly any manual interference. You have highly efficient processes, so you save on manpower. Larger volumes are processed faster, with no interruptions. Last but not least, don’t forget equipment longevity: G&D’s first casino system is still in operation—it was installed in 1997. What qualifications are essential for a solution partner? Powerful technology is just the core. In addition, it takes industry expertise to ask the right questions, understand work flows, anticipate future developments and come up with good ideas. Also, a solution partner will need to be familiar with the respective country’s gaming regulations, currency properties, processing requirements and so on. So, global presence is essential. for the satellite employee bank, working in tandem with G&D’s Compass Casino to provide controlled and secure access to as many as 150 pre-assembled employee banks, each containing up to 1,000 banknotes and up to six rolls of coins. It not only automates the bank-out function, it also tracks and controls all cash balances, providing an average dispensing time of seven seconds, enabling cashiers to complete their backoffice transactions more efficiently and spend more time serving their guests. G&D continually adapts its systems to meet changing market demands, legal stipulations and security requirements, whether it’s with a compact desktop processor or a 20-stacker high-performance system. Gaming-specific solutions include high-security systems for automated cash processing that perform counting and sorting, authentication and the flexible processing of different currencies. Visit Giesecke & Devrient at Stand #715 MAY 2015 inside asian gaming 85 G2E ASIA 2015 Strength in Unity Under the banner “Winning Combination,” the postmerger IGT will appear at G2E Asia with an expansive exhibit developed specifically for the region’s players. Housed on the CrystalDual cabinet, Fu Gui Ji Li offers exciting game play and communicates “luck” and “fortune” through a culturally relevant symbol set. T he merger between the world’s leading lottery supplier and the world’s leading slot manufacturer, first announced in July last year, is finally complete. The combined entity, listed on the New York Stock Exchange, has adopted the name of the latter, International Game Technology, which now stands as the world’s leading end-toend gaming company. 86 inside asian gaming MAY 2015 “IGT is excited to showcase the combined global strength of our newly formed company,” says IGT CEO, International Walter Bugno. “At G2E Asia, we will present a portfolio that speaks volumes about our customer-first focus and our commitment to the success and growth of the Asia-Pacific market. IGT continues to invest in extensive market research with a global focus and local emphasis, ensuring that the games we DREAMS OF ASIA on the premium AXXIS product line boasting award-winning TRUE 3D technology. develop resonate with our customers and their players.” Taking prime position at the IGT stand will be its culturally enriched progressive theme San Xing Bao Xi, featuring two base game themes, Dragon Dynasty and Golden Frog, and boasting a series of play mechanics designed to boost player engagement and encourage larger bets. On the hardware front, the new CrystalDual cabinet will make its Asia-Pacific debut at the show. The CrystalDual cabinet delivers remarkable visuals and presentation through two pristine Multi-Layer Display (MLD) touch screens. Great visuals are complemented by outstanding audio and thoughtful ergonomic design to round out the CrystalDual cabinet’s dynamic player experiences. This hardware is backed by an extensive pipeline of games, including fan-favorite titles and new Asian culturally enhanced titles. G2E ASIA 2015 Gong Xi Fa Cai Another Asian-attuned progressive title making its international debut at G2E Asa is Fu Gui Ji Li. Also housed on the CrystalDual cabinet, Fu Gui Ji Li offers exciting game play and communicates “luck” and “fortune” through a culturally relevant symbol set. Also under the spotlight is the company’s premium AXXIS product line boasting award-winning TRUE 3D technology. Asianthemed games DRAGON’S TEMPLE 3D and DREAMS of ASIA will complement an extended library of other TRUE 3D games. IGT will also highlight a robust core portfolio of Asian themes on the G23 hardware platform, including new themes Dancing Lion, Eastern Treasures, Chinese Odyssey, Fortune Beast, Guardian’s Treasures, Lantern Riches, and more. Rounding out the games offer are colorful titles from PopCap such as BEJEWELED, ZUMA and PLANTS vs. ZOMBIES, all of which will be presented on the MaxVusion cabinet. On the systems side, IGT will present its SYSTEM2go slot management system with the new Platinum View edition, including an interactive player display and a wealth of new features. Also on display will be the comprehensive GALAXIS casino systems solution with its nine different modules. New in the GALAXIS TABLES module is IGT´s JUNKETS product, streamlining the management of junket operations through reliable accounting. Then there’s JP2go, a turnkey jackpot solution offered in straightforward standalone packages. IGT says deployment of JP2go is quick and easy, offering targeted revenue building for mystery, progressive and wide-area jackpots for an all-inclusive, per-machine price. IGT’s sbX is a fully agnostic—i.e., it’s able to work with a complete range of platforms from other manufacturers— casino management solution. In addition to providing a detailed look at casino performance data, sbX also gives operators access to IGT’s game library featuring more than 400 titles, enabling quick updates for game configuration on the casino floor. And last but clearly not least among the systems portfolio is IGT Advantage, a comprehensive solution featuring tools that enable operators to optimize casino floor management, attract and retain more customers and increase return on investment. Advantage integrates with a host of other IGT systems products and modules, including sbX, bonusing apps, Lucky Chip, Xtra Credit and more, enabling casinos to create customized solutions to enhance player engagement. As part of IGT’s distribution agreement with Macau-based LT Game, LT’s dealerassisted and fully electronic e-table systems will also be on display, demonstrating both baccarat and roulette games. For more information on IGT’s Asianthemed portfolio, visit the company’s Facebook site at facebook.com/IGT. Visit IGT at Stand #909 The merger between the world’s leading lottery supplier and the world’s leading slot manufacturer, first announced in July last year, is finally complete. The combined entity, listed on the New York Stock Exchange, has adopted the name of the latter, International Game Technology, which now stands as the world’s leading end-to-end gaming company. MAY 2015 inside asian gaming 87 G2E ASIA 2015 Ramping Up Aruze is unveiling over a dozen new games at the show, providing fresh impetus for its rapid growth across the region “I t’s been extremely tough for the Asian market over the past 12 months, and particularly for Macau, where gaming revenue has fallen dramatically,” comments Albert Yu, assistant general manager for Aruze Gaming Macau. He adds: “However, at Aruze we haven’t slowed down our development and we see this as a chance to increase our market share by launching our new cabinet as well as a wide range of new products at G2E Asia.” The new CUBE-X cabinet has a distinctive look, featuring high-definition 24-inch monitors, a completely redesigned, ergonomically friendly box, and what the company claims is one of the fastest data processors on the market. STACKIN’ MYSTERY CRYSTAL BEAUTY on the new CUBE-X cabinet 88 inside asian gaming MAY 2015 One of games made specifically for the CUBE-X, STACKIN’ MYSTERY CRYSTAL BEAUTY, is the latest G-SERIES title. Played at 5-reels and 50-lines, it features the Crystal Ball Feature, triggered when three or more feature symbols appear on reels 2, 3, and 4, as well as stacked wild symbols and free games. The new EXTREME PROGRESSIVE link series, meanwhile, “has proved to be a huge success for us at Resorts World Genting, which was our first installation in Asia, and we strongly believe it will be a popular hit for the Asian market, given the strong preference of video links in the region,” says Mr Yu. “Singapore has also been going well for us, as we have made major strides on getting new games on the floor. Overall I EXTREME DRAGON is one of four titles on the EXTREME PROGRESSIVE link series think we built a good momentum going into 2015 and we are just beginning to see the results.” EXTREME PROGRESSIVE is a 5 reel, 3 row, 243-ways to win linked series offering free games and a 4-level progressive which has 48 different jackpot settings. The series features four titles, EXTREME DRAGON, EXTREME PHOENIX, EXTREME KYLIN and EXTREME TORTOISE. RAPID SHOT is Aruze’s first ever linked 5-level progressive jackpot series on the INNOVATOR platform. It features three titles, RAPID SHOT DIAMOND, RAPID SHOT RUBY, and RAPID SHOT SAPPHIRE, all of which are played at 5-reels and 30 lines. The series comes on a 60-inch monitor displaying the 5 levels of jackpots available and overhead signage to give great visibility on the floor. Another highlight is DARK SAMURAI, a 5-reel 30-line interactive game on the G-DELUXE platform that offers several different bonuses such as the wheel spin bonus, free games, and samurai-themed bonuses including the Battle Bonus, Slash Bonus and Castle Bonus. Visit Aruze at Stand #921 RAPID SHOT is Aruze’s first ever INNOVATOR linked 5-level progressive jackpot series DARK SAMURAI G2E ASIA 2015 Putting on the Ritz Slovenia’s Interblock offers state-of-the-art electronic gaming equipment that stands out on crowded casino floors with an unmistakable emphasis on luxury The Diamond IB-HG 55-inch LCD with five play stations is based on a new type of 3D technology that creates the illusion of life-size, fullcolor 3D moving images. T he first thing that strikes you about Interblock’s products is their sleek design. But more than looks, it is performance, value and innovative features that have garnered the company a large and growing presence across international markets including Asia. Continuing the company’s tradition of marrying the latest tech innovations with slick, eye-catching design is the Diamond IB-HG 55-inch LCD with five play stations that’s based on a new type of 3D technology, creating the illusion of life-size, full-color 3D moving images. The platform offers baccarat with a range of custom-developed side bets designed to increase the house edge, including Lucky Nines, Super 6 and Hi-Ti. The fully electronic Diamond Roulette Generator with eight play stations uses air pressure to launch the ball onto the brim and a series of optical and proximity sensors to track the ball during its path and to detect its final position. The object of the footballthemed side bet Goal! Roulette is to move The fully electronic Diamond Roulette Generator with eight play stations uses air pressure to launch the ball onto the brim and a series of optical and proximity sensors to track the ball during its path and to detect its final position. Ministar Roulette the ball down the field, earn a Shot on Goal multiplier, and score a goal. The game lasts 3 spins, with a possible 4th shot on Goal Spin. After a bet is placed, the color of the next 3 roulette results determines the direction the ball moves (towards the red or black goal), and the bigger the roulette result the further the ball moves. The closer a team gets to a Shot on Goal, the more the player wins, with a goal paying up to 500:1. Players can follow the animated action of Goal! Roulette on a separate LCD display so as not to interfere with the main game. Then there’s MiniStar Roulette with eight play stations, which will be on display at G2E Asia with a single zero wheel along with the mystery progressive jackpot side bet Golden Chip. Like Interblock’s other roulette products, Ministar Roulette offers fast result detection and excellent roulette wheel visibility. And stay tuned over the next few days for Interblock’s announcement of a new leadership team for the Asia Pacific region that the company says will demonstrate just how serious it is about increasing its footprint across the continent. Visit Interblock at Stand #759 MAY 2015 inside asian gaming 89 REGIONAL BRIEFS Prime Minister Abe sees casinos as key to economic growth. Lawmakers Submit Japan Casino Legalization Bill According to Reuters, Japan’s pro-casino lawmakers submitted to parliament on 28th April a bill to legalize casinos in the country, the latest bid to establish an industry that Prime Minister Shinzo Abe sees as key to economic growth. Parliamentary records showed that members of the ruling Liberal Democratic Party, the Japan Innovation Party and the Party for Future Generations had submitted the bill, but it was unclear when it would be discussed or voted on. The lawmakers have said they hoped the bill would pass before July or August, when the current parliamentary session is expected to end. Attempts to legalize casino gambling in Japan, which industry experts say is one of the world’s last major untapped gaming markets, have been delayed repeatedly amid opposition from lawmakers worried about addiction and organized crime. Some members of the Buddhist-backed Komeito, a junior partner in Mr Abe’s coalition government, oppose legalization. Lawmakers in the pro-casino camp have said this opposition made it hard for them to push for the bill even though supporters slightly outnumber opponents in parliament. Failure to pass the bill would also delay the drafting of a crucial second bill on implementation which outlines details on how the industry would be regulated. Companies such as Las Vegas Sands Corp and MGM Resorts International are vying to win licenses to operate casinos in Japan, a market that brokerage CLSA estimates could generate annual revenue of US$40 billion. Analysts have said it was already looking difficult to build resorts in time for the 2020 Tokyo Olympics. Mohegan Sun Operator Makes Incheon Casino Proposal The Mohegan Tribal Gaming Authority, operator of the Mohegan Sun casino in the US, has joined with the operator of South Korea’s Incheon International Airport in a proposal for a US$5 billion development with a casino resort component at the site of the airport. International gaming companies are being lured to South Korea by the government’s decision to award two further gaming licenses this year, along with the promise of a market that saw a 42% jump in Chinese tourists last year to a record 6 million. 90 inside asian gaming MAY 2015 Incheon International Airport said their proposed resort would be developed on the grounds of the gateway airport to Seoul, which serves more than 45 million visitors annually. Mohegan Sun would spend about $1.6 billion on the first stage of the resort by 2020. The entire project, due to be completed in 2040, would include a foreigner-only casino with 250 gaming tables, a 1,000-room hotel, an arena for up to 20,000 people and an amusement park, the companies said. The South Korea government has said it will decide on “around two” new gaming licenses by the end of this year. The new casinos would be aimed at catering to foreign visitors as Seoul bans locals from entering all but one of its 17 casinos and has no plans to change that policy. Also competing for a license are Hong Kong’s Chow Tai Fook Enterprises Ltd with a proposal for a $2.6 billion resort, which would also be near Incheon airport, and Philippines’ Bloomberry Resorts Corp which has plans to invest $1 billion to build a casino complex in the country. Bloomberry, which has not said where its proposed casino would be, has bought an island off the coast of Incheon and bought an existing casino in Jeju Island. If it decides to build the integrated resort in Jeju it would not need a new license. Most of South Korea’s current casinos are tiny by the standards of Macau or Las Vegas. Upcoming projects include one being built by a joint venture between South Korea’s Paradise Co Ltd and Japan’s Sega Sammy Holdings Inc, and another by Caesars Entertainment Corp and Lippo Ltd. Both those projects will also be near Incheon airport. Rendering of Incheon International Airport’s proposed resort Paradise Q1 Casino Revenue Declines South Korea’s leading foreigner-only casino operator, Paradise Co., reported an 11.6% year-on-year decline in casino revenue in the first quarter to KRW133.3 billion (US$122.2 million). Table game revenue fell 12.9% to KRW124.6 billion, on the back of a 22.7% reduction in table drop to KRW1.1 trillion. Machine gaming revenue, meanwhile, was up 12.2% to KRW8.8, accounting for 6.6% of total casino revenue in the quarter. Paradise operates five foreigner-only casinos in South Korea, including its current flagship, Walkerhill. The company is in the process of significantly expanding its operations. In a joint venture with Japanese gaming machine manufacturer Sega Sammy, it broke ground on the country’s first destination-scale casino resort, dubbed Paradise City, in November at a special economic development zone on Yeongjong island, the REGIONAL BRIEFS site of Incheon International Airport, the main gateway for foreign arrivals, located about 30 kilometers from Seoul. Paradise City is expected to open in 2017 at an initial cost of US$750 million. Meanwhile, Paradise also plans to expand the floor space at three of its existing casinos. Paradise has a 50% share of Korea’s foreigner-only casino market, while Grand Korea Leisure, a state-run casino operator, ranks second with 42%. In 2014, Paradise reported an 8.7% increase in revenue, though profit was down 4.2% Aquis proponents say it would directly create 10,000 new jobs. In its first stage, it would build 4,000 luxury hotel rooms on a platform over a series of lagoons with a theatre, aquarium, restaurants and casino targeted at a “family-friendly” premium and VIP Chinese tourist market. Artist’s impression of the proposed Aquis Great Barrier Reef Resort Rendering of Phase 2 of Galaxy Entertainment Group’s flagship Galaxy Macau resort, scheduled for a 27th May unveiling Galaxy Q1 EBITDA Drops 40% Aquis Great Barrier Reef Resort Wins Federal Approval Hong Kong billionaire Tony Fung has moved a step closer to building his ambitious A$8.15 billion (US$6.4 billion) Aquis Great Barrier Reef Resort north of Cairns, Australia, after winning environmental approval from the federal government in early May. But Mr Fung must still win state government agreement to develop the casino component of the proposed development with Aquis project director, Pat Flanagan, saying that could take at least two more months. “We are working with the government to agree the process to finalize the casino agreement,” Mr Flanagan said. “The completion of the environmental approvals and planning assessment means that the only outstanding item to be completed is the casino agreement with the State Government, which we hope to achieve in a timely manner.” If Aquis wins approval to have gaming the project would be able to proceed to the next stage of development. The Queensland government recently abandoned plans for a casino on the Gold Coast and is yet to announce who will win the Queen’s Wharf project in Brisbane which will have a gaming element—with the contest down to James Packer’s Crown group bidding against Echo Entertainment. Meanwhile, Mr Flanagan said the federal government environmental approval demonstrated the proposed project respected the world heritage-listed Great Barrier Reef and wet tropics rainforests. He said the federal government approval, combined with the Coordinator-General’s Assessment Report, completes the environmental assessment of the proposal. Aquis claims the Yorkey’s Knob resort will generate up to A$988 million in gross regional product during the construction of stage one and $10.2 billion at full operation. Galaxy Entertainment Group said its first-quarter earnings before interest, taxes, depreciation and amortization fell 40% year on year as Macau’s steep gaming revenue slide continued. The company’s total gaming revenue dropped 34% to HK$13.3 billion (US$1.7 billion) in the quarter. The company attributed the decline to the 16% fall in total mass table revenue to HK$4.3 billion while total VIP revenue plunged 41% to HK$8.7 billion. “The challenges of 2014 have continued into 2015 and their impact has been felt across the market including at Galaxy Entertainment. The group continues to manage its properties effectively, in light of these conditions, and drive profitability,” the company said in a stock exchange filing. Total debt increased to HK$2 billion as of 31st March due to a treasury management exercise where interest income on cash holdings exceeds corresponding borrowing cost. “Our business remains healthy and we continually review our operations to ensure that both short and longer term opportunities are maximized,” the company said. LVS Profit Drops on Macau Slowdown Las Vegas Sands Corp said its first-quarter earnings fell 34% year on year on continued pressures from a slowdown in Macau. Beijing’s ongoing corruption crackdown and a weakening economy on the mainland have cut into the gaming industry in Macau, reports The Wall Street Journal. Local casino operators including LVS have been re-evaluating costs amid the pressures on their revenue and margins. LVS, which has four casinos in Macau, said its Sands China subsidiary reported gaming revenue slumped 35% to US$1.77 billion in the first quarter. Segment net income dropped 54% to $344.7 million. Overall, LVS reported a profit of $511.9 million, down from $776.2 million in the year-ago quarter. Total revenue dropped 25% to $3.01 billion. MAY 2015 inside asian gaming 91 INTERNATIONAL BRIEFS Morgan Stanley Slashes US Online Gaming Forecast Morgan Stanley has cut its estimate of the potential US Internet gambling market by nearly half. The firm now estimates the nationwide online betting market at $2.7 billion by 2020, down from an initial estimate of $5 billion. In a report issued last month, the firm predicts no additional states will approve Internet gambling this year, but foresees California, Pennsylvania, New York and Illinois getting into the game within a few years. Three states—Nevada, New Jersey and Delaware—have legalized Internet gambling, but online betting is off to a slow start. It took in $135 million last year; Morgan Stanley initially forecast $678 million. “We continue to believe that there is a material runway for growth, but results have been disappointing,” the firm wrote. “Legislative processes continue to be slow as lawmakers remain unconvinced that online gaming is currently worth the hassle for limited tax revenue.” The report cites several factors holding back the Internet gambling market, including problems with payment processing, a lack of effective advertising, difficulties with geolocation technology intended to ensure that a gambler is within a particular state’s boundaries, and a thriving offshore Internet gambling market. Morgan Stanley forecasts the 2017 online market will be $410 million, down from an initial estimate of $1.3 billion. It predicts 15 states will legalize online gambling by 2020, with legalization in larger states prompting smaller ones to follow suit. It also believes a federal ban on Internet gambling remains unlikely, but is a growing risk. Two Las Vegas Strip Operators Go Cashless at Poker Tables Two major Strip casino operators recently made changes to their poker operations that may reflect a broader push to beef up their anti-money laundering efforts, reports online news site Vegas Inc. Effective last month, MGM Resorts International and Wynn Resorts no longer allow cash at their poker tables. Previously, poker players could use cash without first converting it into chips. Some experts think the change is motivated by casinos’ attempts—in the face of pressure from financial regulators—to keep a closer eye on the money moving through their properties. 92 inside asian gaming MAY 2015 The casinos themselves, however, have not publicly said that’s the reason behind the policy shift. “This change is a result of one of our regular reviews of our policies and procedures, and puts our poker room operation in line with how we operate our other table games,” said MGM Resorts spokesman Gordon Absher in a statement. Players who like to use cash while playing poker may soon have even fewer options on the Strip. A spokeswoman for the Venetian and Palazzo said that the resorts are “reviewing our current policies and procedures” due to the changes at MGM Resorts and Wynn Resorts. But Caesars Entertainment casinos still allow cash at poker tables, and the company doesn’t plan to change that right now, according to a spokesman. Wynn Resorts Swings to a Loss in Q1 Wynn Resorts Ltd cut its dividend last month as it swung to a quarterly loss amid steep declines in Macau gaming revenue. The quarterly dividend was reduced to 50 cents a share from $1.50 and comes as a corruption crackdown, tighter regulations and a weakening economy on the mainland have cut into Wynn’s business in Macau. The dividend cut will save the company about US$101.5 million in the quarter. The results also follow an intense public battle with Elaine Wynn, the company’s co-founder and third-largest shareholder, after shareholders voted not to return her to the board. For the most recent period, Las Vegas-based Wynn reported revenue from its Macau operations fell 38% to $705 million, with table games turnover in its VIP segment declining 52%. Average daily hotel room rates fell 2.1% to $331, while occupancy fell to 97.5% from $98.1% a year earlier. In addition to its majority-stake at Wynn Macau, Wynn Resorts owns a resort in Las Vegas and is developing a resort in Everett, Mass., north of Boston. In the latest quarter, Wynn’s Las Vegas operations posted a 1.6% increase in revenue to $387 million. Room revenues were down 3.3%, and occupancy fell to 83% from 88%. Overall, Wynn reported a loss of $44.6 million, or 44 cents a share, compared with earnings of $227 million, or $2.22 a share, in the year-ago period. Excluding preopening costs and other items, profit fell to 70 cents a share from $2.32 a share a year earlier. Revenue fell to $1.09 billion from $1.51 billion. Wynn Macau INTERNATIONAL BRIEFS March Gaming Revenue Down on the Strip The popular bronze statue depicting the Crazy Girls revue at the Riveria Riviera Closed After 60 Years on Vegas Strip “If the ghosts of Frank Sinatra and Liberace were still hanging around the Riviera Hotel and Casino on Monday morning, they wouldn’t have found a seat at the bar,” reported the Associated Press on 4th May, the day “The Riv” closed after 60 years on the Las Vegas Strip. It’s an age reached by few properties along the four-mile stretch of hulking casino resorts. The Riviera’s only remaining elder is the often-renovated Flamingo that Bugsy Siegel debuted in 1947. The Tropicana, which opened in 1957, is close behind. “The amazing thing about Las Vegas is how soon it forgets itself because it keeps reinventing itself,” said Jeff Kutash, the dancer, choreographer and producer who brought the aquatic stage spectacle “Splash” to a Riviera stage for 21 years. The 60-year-old casino-hotel’s luster had faded, becoming the place to go for cheap drinks, cheap blackjack and a free photoop in front with the ladies of topless revue Crazy Girls, posteriors immortalized with a bronze statue of their behinds. The Riv’s star wattage started with bejeweled piano man Liberace, the property’s first headliner, and its marquee eventually included Frank Sinatra, Engelbert Humperdinck, Tony Orlando and Dolly Parton. Rat Pack member Dean Martin was a part-owner for a short time. Another former owner married frequent Riviera performer and Golden Globe winner Pia Zadora. The long-running stage show “Splash” brought water, fountains and pyrotechnics to a Las Vegas stage starting in 1985, long before Cirque du Soleil did. Eventually, the Riviera’s casino became the set for “Casino,” the 1995 movie featuring Robert De Niro, Sharon Stone and Joe Pesci and based on real-life Las Vegas mobsters Frank Rosenthal and Anthony Spilotro during their 1970s heyday at the Stardust and other properties. It served as Hollywood’s hangout for decades, from the Rat Pack in the original 1960 “Ocean’s 11” to the groomsmen of “The Hangover” in 2009. Though it’s now been closed, it’s not clear when the Riviera might be leveled or how, either by demolition or the Strip’s favored spectacle: implosion. The Las Vegas Convention and Visitors Authority bought the 2,075-room building and the 26 acres it sits on in February for $182.5 million plus $8.5 million in related transaction costs. The property has struggled in recent years as the recession hobbled Las Vegas and development around it went dormant, deterring walk-in traffic. The property hadn’t reported a profit since it emerged from bankruptcy in 2011. Nevada gaming revenue declined again in March, thanks to a steep drop on the Las Vegas Strip. The Gaming Control Board said state casinos won $951.2 million in the month, down 3.2% year on year. On the Strip, where much of the state’s gaming revenue is generated, casinos won $507 million in March, down 9.6% from a year ago. Baccarat revenue there declined 33.7% to $67.6 million. But there was a silver lining when it came to baccarat, for which revenue was also down statewide by 33.1%. Michael Lawton, senior research analyst for the gaming board, said baccarat betting volume was actually up by more than 16% from last year. That follows six consecutive year-on-year declines in volume for the game. “It was just one of those months where the play was there, but with the volatile nature of baccarat, we didn’t hold Baccarat continues to drag down Strip revenue very well,” Mr Lawton said. Casinos fared better in the rest of Clark County. In downtown Las Vegas, revenue rose 4.6% to $53.6 million. North Las Vegas had an even better month, with revenue increasing 14.4% to $29.3 million. Hackers May Have Stolen Hard Rock Customer Credit Card Data Hard Rock Hotel & Casino Las Vegas said on 1st May that a malware attack may have allowed hackers to steal credit card information used at its retail and service locations. The potential breach may have included names, credit card numbers and their CVV security codes but not PIN numbers or other sensitive customer information, the company said in a statement. The attack, discovered on 3rd April, was limited to credit or debit card transactions between 3rd September, 2014 and 2nd April, 2015, at the company’s restaurant, bar and retail locations, including the Culinary Dropout Restaurant. Transactions at the hotel, casino, Nobu, Affliction, John Varvatos, Rocks, Hart & Huntington Tattoo and Reliquary Spa & Salon were not affected, it said. The company said it is actively cooperating with law enforcement and credit card companies to investigate the attack. Hard Rock Hotel & Casino Las Vegas MAY 2015 inside asian gaming 93 Events Calendar 19|21 May 2015 29 September |1 October 2015 Global Gaming Expo Asia The Venetian Macao, Macau G2E Asia bills itself as the premier Asian gaming event and one-stop sourcing platform for regional gaming decision makers to discover the most comprehensive array of new products and services, network with industry-leading manufacturers, and learn the latest trends. Held in Macau, the heart of Asian gaming, G2E Asia claims to offer attendees the best resource to gain a competitive edge in their businesses and careers. www.g2easia.com 2|5 June 2015 IAGA International Gaming Summit Fairmont Pacific Rim hotel, Vancouver, Canada This year marks the 34th annual International Gaming Summit hosted by the International Association of Gaming Advisors (IAGA). The Summit brings together leaders from all global gaming sectors, providing gaming operators, suppliers, attorneys, investors, bankers, regulators and other advisers with an unparalleled opportunity to meet and discuss the top issues and challenges facing gaming today. 9|11 June 2015 The Slot Summit Bucharest, Romania The Slot Summit combines marketing insight and innovation, the latest gaming floor trends, real world case studies and new technologies and cutting edge game development in an intensive yet entertaining format which will ensure that you have the information you need to plan, invest and implement wisely and with maximum effectiveness. www.slotsummit.comwww.theiaga.org/iaga-summit 11|13 August 2015 Australasian Gaming Expo Sydney Convention and Exhibition Centre, Sydney, Australia Global Gaming Expo Sands Expo and Convention Center, Las Vegas, USA G2E is the world’s largest gaming event where gaming executives, buyers and industry professionals meet each fall to conduct serious business. It’s gaming’s most in-depth source of new products, networking, ideas and information. It takes place in the laboratory of the industry, Las Vegas, where you can see it in action and have fun doing it. G2E showcases more than 600 exhibitors, over 100 conference sessions, exciting special events and F&B at G2E, the only F&B event for the gaming industry. www.globalgamingexpo.com 20|22 October 2015 European iGaming Congress & Expo Arena Berlin, Berlin, Germany EiG is one of the major events for the online gaming industry, providing a forum where gaming CEOs from around the world mix with start-ups, regulators and new entrants for three days of serious business and networking. www.eigexpo.com 17|19 November Macao Gaming Show The Venetian Macao, Macau The Macao Gaming Show prides itself on having a diverse selection of exhibitors displaying products and services from both the gaming and non-gaming sides of the industry. Alongside the wide-ranging display of latest industry innovations will be a conference, the Macao Gaming Summit, at which speakers will discuss both land-based and online gaming business opportunities throughout Asia, regulatory issues and gaming best practices. www.macaogamingshow.com Featuring more than 180 exhibitors across 15,600 square meters of exhibition space, the Australasian Gaming Expo (AGE) is easily the biggest event of its type in Australia and one of the world’s biggest. Visitors have long acknowledged that the world’s best and latest gaming and hospitality equipment is on show at the Expo. Entry is complimentary to gaming industry executives, courtesy of the Gaming Technologies Association. www.austgamingexpo.com 94 inside asian gaming MAY 2015 www.asgam.com