Pacific LightNet OneBusiness Message Center User Guide

Transcription

P A C I F I C
L I G H T N E T
O N E B U S I N E S S
V O I C E
M A I L
U S E R
G U I D E
Pacific LightNet OneBusiness Voice Mail User’s Guide
OneBusiness
VoiceMailUser’sGuide
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
PACIFIC LIGHTNET INC.
OneBusiness Voice Mail User’s Guide
Version 1.11
November 4, 2009
Pacific LightNet, Inc.
1132 Bishop Street • Suite 800
Honolulu, HI 96813
Telephone (808) 791-1000
Fax (808) 791-3119
Internet http://www.pacificlight.net
Copyright 2006 Pacific LightNet
All Rights Reserved
-1-
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Table of Contents
ChangeLog ............................................................................................................................................................................. 3
INTRODUCTION .......................................................................................................................................................5
SERVICE OVERVIEW ....................................................................................................................................................5
Section Naming and Numbering Convention ..........................................................................................................5
Message Center.......................................................................................................................................................5
ACCESSING AND PERSONALIZING YOUR ONEBUSINESS VOICE MAILBOX ........................................2
ACCESSING YOUR ONEBUSINESS VOICE MAILBOX .....................................................................................................2
PERSONALIZING YOUR ONEBUSINESS VOICE MAILBOX – FIRST TIME SIGN IN ...........................................................3
Changing your PIN .................................................................................................................................................3
Recording your Recorded Greeting ........................................................................................................................4
Recording your Recorded Name .............................................................................................................................4
Selecting your Greeting...........................................................................................................................................4
THE MAIN MENU .....................................................................................................................................................5
MAIN MENU ................................................................................................................................................................5
MESSAGE SHORTCUTS ................................................................................................................................................6
Message Key Reference...........................................................................................................................................6
Quick Menu Reference ............................................................................................................................................7
LOGGING ON AS A DIFFERENT SUBSCRIBER .................................................................................................................8
SETTINGS ....................................................................................................................................................................8
CREATING AND LEAVING MESSAGES..............................................................................................................9
RECORDING A NEW MESSAGE .....................................................................................................................................9
SENDING A MESSAGE WHEN YOU ARE LOGGED INTO VOICE MAIL ..........................................................................10
Message Delivery Options ....................................................................................................................................10
RECORDING A MESSAGE FOR MULTIPLE USERS ........................................................................................................11
Reviewing and re-recording Your Message ..........................................................................................................11
Sending Your Message ..........................................................................................................................................11
Cancelling Your Message......................................................................................................................................11
MESSAGE MANAGEMENT...................................................................................................................................12
KNOWING IF YOU HAVE RECEIVED A MESSAGE .......................................................................................................12
LISTENING TO YOUR VOICE MAIL MESSAGES...........................................................................................................12
Message Details ....................................................................................................................................................12
Message Play Options...........................................................................................................................................13
Message Treatment Options..................................................................................................................................13
MANAGING ERASED MESSAGES ................................................................................................................................14
REPLYING TO MESSAGES ..........................................................................................................................................14
FORWARDING A MESSAGE ........................................................................................................................................15
HANDLING YOUR EMAIL AND INBOUND FAX TO EMAIL MESSAGES ..........................................................................16
Email Messages.....................................................................................................................................................16
Checking Email Messages.................................................................................................................................................... 16
Handing your Email Messages - Text to Speech.................................................................................................................. 16
Inbound Fax to Email Messages ...........................................................................................................................17
Checking Fax Messages ....................................................................................................................................................... 17
Handing Fax Messages - Fax Forwarding ............................................................................................................................ 17
CHANGING YOUR MAILBOX SETTINGS.........................................................................................................18
GREETINGS MENU .....................................................................................................................................................19
Working With Your Greetings for All Calls ..........................................................................................................20
Options if you are Currently Using the Recorded Greeting.................................................................................................. 20
-2-
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Options if you are Currently Using the System Standard Greeting ...................................................................................... 21
Options if you are Currently Using the Extended Absence Greeting ................................................................................... 22
Setting the System to use the Out of Hours Greeting.............................................................................................23
If your Out of Hours Greeting is turned off.......................................................................................................................... 23
If your Out of Hours Greeting is turned on .......................................................................................................................... 23
PIN MENU (INCLUDING SKIP PIN AND FAST LOGIN) ................................................................................................24
Changing your PIN ...............................................................................................................................................24
GROUP LISTS MENU ..................................................................................................................................................25
Adding New Group Lists .......................................................................................................................................25
Editing Existing Group Lists .................................................................................................................................26
Adding new members to the Group List .............................................................................................................................. 26
Removing members from the Group List............................................................................................................................. 27
Deleting the Group List........................................................................................................................................................ 27
Hearing the members of the Group List ............................................................................................................................... 27
Recording a name for the Group List ................................................................................................................................... 28
Reviewing Existing Group Lists ............................................................................................................................28
HANDS FREE AND TIMESAVERS MENU ......................................................................................................................29
Time and Date Stamp ............................................................................................................................................29
Autoplay ................................................................................................................................................................30
Autocontinue .........................................................................................................................................................30
RECORDED NAME MENU...........................................................................................................................................30
CALLER TRANSFER MENU.........................................................................................................................................31
ADDITIONAL NUMBERS MENU ..................................................................................................................................31
NOTIFICATIONS MENU ..............................................................................................................................................32
FAX FORWARDING OPTIONS MENU...........................................................................................................................33
FREQUENTLY ASKED QUESTIONS AND GLOSSARY ..................................................................................34
Question: Can I access my Voice Mail service from any phone, or do I have to use my own phone? ................................. 34
Question: Do I have to listen to all the options before I make my selection from a menu?.................................................. 34
Question: I want to forward a message to another user and cannot do so. Why? ............................................................... 34
Question: Why do I sometimes hear older messages before newer ones?........................................................................... 34
Question: One of my callers could not leave me a message because my mailbox was full. How can I prevent this from
happening? ........................................................................................................................................................................... 35
Question: Some of my callers want to skip listening to my greeting, and record their messages immediately. How can they
do this? ................................................................................................................................................................................. 35
Question: Why is the Message Waiting Indicator light on my phone lit even though I do not have any new messages? .... 35
Question: Why am I being asked to enter my phone number when I'm calling from my own phone to check my Voice
Mail? .................................................................................................................................................................................... 35
Question: How can someone leave me a fax message? ........................................................................................................ 35
Question: How can I get the system to play my messages faster, without playing all of the options each time I access my
mailbox?............................................................................................................................................................................... 36
Question: When my Voice Mail account is locked because of the wrong PIN entered multiple times, can I still receive
messages?............................................................................................................................................................................. 36
CUSTOMER SUPPORT ..........................................................................................................................................37
BASIC TROUBLESHOOTING ........................................................................................................................................37
Problems Retrieving Messages .............................................................................................................................37
Problems Leaving a Voice Mail ............................................................................................................................38
Problems Picking up a Message Using the Telephone..........................................................................................39
CONTACT INFORMATION ...........................................................................................................................................40
GLOSSARY ................................................................................................................................................................41
ChangeLog
Version
1.00
1.01
1.02
1.03
Date
11/12/06
11/17/06
12/7/2006
12/21/2006
Description
Initial Release
Formatting Corrections
Corrections via LM. Corrections to 4.4.2.a
Refresh, formatting and style corrections. Corrections to typos.
-3-
P A C I F I C
L I G H T N E T
1.04
12/26/2006
1.05
1.06
1.07
1.08
1.09b
1/4/2007
2/5/2007
3/8/2007
3/19/2007
4/23/2007
1.10b
3/11/2008
1.11
11/4/2009
V O I C E
M A I L
U S E R
G U I D E
Remote access from another business group member’s phone – system does not prompt for PIN
because of caller ID. Added resolution to accessing Voice Mail and FAQ section.
Added question about account lockout and messages to FAQ
Added clarification for reply to email message via phone interface (section 5.4)
Added basic troubleshooting section to Ch8 (Customer Support), moved glossary to Ch 8
Corrections via mallen.
Group List max is 65 entries per list, corresponds to Distribution List in MC. 11 July – Corrected
VM Menu figure. Corrected margins for printing. 6 Aug. 2007 - Removed Meta DN.
Added caller transfer option, updated for MSW5.1/NS3 rev a) revised menu diagram (font size).
3/4/09 – added 10 DL/GL limit to Group Lists
Added out of hours greeting and busy greeting, corrected typos. Updated CSS hours, added support
email. Added to glossary.
-4-
P A C I F I C
L I G H T N E T
V O I C E
U S E R
G U I D E
Chapter
1
Introduction
T
M A I L
his document describes the usage and operation of Pacific LightNet’s OneBusiness Voice Mail
service. It is written for use by administrators and end users who are familiar with Pacific
LightNet’s telephone systems and services.
If you require additional assistance with the configuration and operation of this service please contact
Pacific LightNet Customer Service at 808-791-3000 or 888-478-1414. Information is also available online
at http://www.pacificlight.net.
Service Overview
Pacific LightNet OneBusiness Voice Mail service increases a user’s flexibility and ability to access Voice
Mail, fax, and email messages. The service provides a central location for receipt of these messages that is
accessible via telephone. The service allows users to listen to voice messages or email messages on the
web (using our advanced text-to-speech system which will read your emails to you), to leave messages for
other users, and to forward messages to third parties.
Section Naming and Numbering Convention
Parts of this document reference other sections within the document. The first number reflects the
chapter being referenced, the second number references the section with that chapter and the third
character references the subsection. So 6.2.C references Chapter 6, section 2, subsection C which
corresponds to the chapter called Changing your Mailbox Settings, and within that chapter it
references the section called Greetings Menu, and under that section it references the part called
Options if you are Currently Using the Extended Absence Greeting.
Message Center
Pacific LightNet OneBusiness Message Center gives users all of the advantages of Voice Mail service plus
the ability to manage messages via a web interface. The Message Center system ties your Voice Mail
together with an advanced web interface and gives you the ability to manage your Voice Mail, email and
inbound faxes from anywhere with an Internet connection. You can access the Message Center at
http://selfcare.plni.net For more information on Pacific LightNet Message Center please contact your
Pacific LightNet sales representative at 808-791-3000 or 888-478-1414 or refer to the OneBusiness Message
Center User’s Guide.
-5-
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Accessing and Personalizing your
OneBusiness Voice Mailbox
Chapter
2
This chapter will walk you through setting up and customizing your Voice Mail
Even before you first access your mailbox, callers can leave messages for you. A computerized or
“standard” greeting answers calls with an announcement of the number that has been dialed and asks
callers to leave a message. This chapter describes 1) how to access your mailbox and 2) how to
personalize your mailbox with your name and greeting.
Accessing your OneBusiness Voice Mailbox
There are three ways to access your Voice Mailbox:
1. From your primary telephone, dial *15.
2. From another telephone, dial your phone number then press * when you hear your greeting.
If an incorrect PIN is entered three times in a row, as a security precaution, your Voice
Mailbox will become locked. To unlock your account please contact Pacific LightNet
Customer Support.
3. From outside the office, dial any of the Remote Voice Mail Access Numbers Pacific LightNet has
established for each of the islands. Follow the prompts as directed to access your Voice Mail.
You will need to enter your full ten (10) digit telephone number and PIN. PLNI recommends
using the remote access number for the island you are calling from to avoid toll charges.
ISLAND
LANAI
KAUAI
MAUI
HAWAII
MOLOKAI
OAHU
REMOTE ACCESS NUMBER
808-568-4222
808-240-4222
808-270-4222
808-930-4222
808-660-4222
808-791-4222
-2-
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
After accessing your mailbox you will be asked to enter your Personal Identification Number (PIN).
When you attempt to access your Voice Mail from another phone that is a member of your business
group by dialing either *15 or one of the remote Voice Mail access numbers, the system will automatically
recognize that phone number by its caller ID and instead of prompting for your account (telephone
number) it will only ask for a PIN. To enter your account number press the * key at the prompt and the
system will jump back one level and ask you for your account. This is your 10-digit telephone number
You can access the Message Center via the Communications Center at http://selfcare.plni.net. When
signing in to the Message Center for the first time, please use the Communications Center password that
was provided in your Welcome Letter. For more information contact Pacific LightNet Customer Support
or see the Communications Center User’s Guide.
Personalizing your OneBusiness Voice Mailbox – First Time
Sign In
You are allowed to skip the personalization process the first time you access your mailbox
by pressing ** when prompted. The second sign-in will require that all three personalization
steps are completed before messages will be played.
The first time that you access your mailbox, you will be asked to personalize it. Personalization can only
be accomplished from your office telephone, the phone that is registered with the Voice Mail service.
Personalization involves three steps:
1. Changing your PIN
2. Recording your personal greeting
3. Recording your recorded name
The personalization process can be ended at any time by disconnecting the call. If you disconnect, you
will be asked to complete the personalization process the next time that you access your mailbox.
Changing your PIN
The system prompts you to personalize your PIN. When first configured, the system is provisioned with
a default PIN. This PIN is given to you in the Welcome Letter that is received when your service is
started. Once the PIN is entered, you are asked to confirm it by re-entering it.
You can press the * key to cancel your PIN setup at any point. If you do so, you are returned to the start
of the PIN set up process.
Once you have successfully changed your PIN, you are prompted to record your greeting.
-3-
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Recording your Recorded Greeting
Your recorded greeting plays your personal message to your callers. This message is between two and
thirty seconds long. Once you have recorded this greeting, it is played back to you for approval. You can
then decide to keep or change it.
1. To change your personal greeting, press 0.
2. To keep your personal greeting, press #.
Once you have accepted your personal greeting, you are then prompted to record your recorded name.
Recording your Recorded Name
Your recorded name is played when you reply to or forward calls to other Message Center users and may
be played when your personal greeting is not used. This recording is less than ten seconds in length.
Once recorded, it is played back to you for approval. You can then decide to keep or change it.
1. To change your recorded name, press 0.
2. To keep your recorded name, press #.
Once you have completed recording your name, you have completed your mailbox personalization. You
are then directed to the Main Menu. See Chapter 3 for more information about this menu.
Selecting your Greeting
Callers can be greeted with several types of general and specialized greetings. Many of these are discussed
in greater detail in 6.1., “Greetings Menu.” During the personalization process you will be asked to record
two of the more commonly used greetings: the personal greeting and the recorded name. One of these
greetings can be used at any time. For more information regarding choosing which of these greetings is
used, see also 6.1.A., “Recording or Changing a Greeting.”
-4-
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Chapter
3
The Main Menu
When you access your mailbox you are directed either to your messages or to the Main Menu. The Main Menu is the starting point
for Voice Mail Service functions and is the menu to which most functions default after completion. This chapter describes this menu
and offers shortcuts that can be used with this and other OneBusiness Voice Mail Service menus.
Main Menu
When you enter the Main Menu, you hear a welcome message, then a summary of the number of
messages in your mailbox (if you have messages in your mailbox). If you have messages, you can then
choose to listen to them by pressing 1. For more information on this function, see 5.2., “Listening to
Your Messages.” In addition to this option, the following choices are available:
1. Listen to your messages by pressing 1. For more information se the “Listening to your
Messages.” Section 5.2 below.
11. Pressing 11 will play other message types. This includes email and fax messages. The
speech to text function will read back your email messages to you over the phone.
2. Create a new message for another Voice Mail user by pressing 2. For more information on this
function, see 5.4., “Sending a Message when you are Logged into the Voice Mail System.”
3. Log in as a different subscriber by pressing 3. For more information on this function, see 3.3.,
“Logging on as a Different Subscriber.”
4. Change your mailbox settings by pressing 4. For more information on settings, See Chapter 5.
5. Manage your erased messages by pressing 5. Please note that messages are permanently deleted
once a call is ended. For more information see “Managing Erased Messages.” If you do not
currently have any erased messages this option will not be available.
6. Listen to helpful hints, by pressing 0. For more information on this function, see Chapter 7.
7. End the call (Press * or hang up)
-5-
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
You can bypass the Main Menu and go directly to your messages by activating the Autoplay
feature (see 6.4.B., “Autoplay”).
Message Shortcuts
When you have accessed your mailbox, there are some keys that have the same function throughout the
call to help you navigate through the system. Once you become familiar with the Message Center, you do
not have to wait for a message to finish before a key is pressed to perform a function. The quick key
reference below summarizes the shortcut keys, which are common throughout Pacific LightNet’s Voice
Mail service. The quick menu reference displays the displays the Voice Mail menus in a graphical form
Message Key Reference
Key
Function
7
Goes back to the previous menu section. If you are currently listening to a message, this key
skips back 5 seconds within the message.
8
Pauses all Voice Mail activity for 30 seconds, and then returns you to the beginning of the
section you are listening to.
While the activity is paused, you can also press any key to return the section without having
to wait for 30 seconds.
9
Skips to the next menu section. If you are currently listening to a message, this key skips
forward 5 seconds within the message.
*
This key performs one of two functions, depending on the context.
When recording a message or entering numbers, it cancels the current input, and you are
prompted to enter the input again.
Otherwise it takes you up a level of the menu system.
Pressing * repeatedly is one way to cancel operations by working your way back up through
the menus until you reach the Main Menu.
# (pound)
This key performs one of two functions, depending on the context.
When recording a message or entering numbers, # is used to indicate the end of your input.
Otherwise, it is used to move forward in a list of options.
11
Pressing 1 twice returns you to the previous item in the list or the previous message when
you are listening to a list of options or your messages.
-6-
P A C I F I C
L I G H T N E T
V O I C E
Quick Menu Reference
Figure 1 - Quick Menu Reference
-7-
M A I L
U S E R
G U I D E
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Logging on as a different subscriber
At the Main Menu you have the option to log on as a different subscriber. This can be any other
subscriber in your Business Group. You must have the full 10-digit telephone number (account number)
and the PIN for that voicemail account. To login as another subscriber, take the following steps:
1. Press 3 while you are at the Main Menu.
2. Enter the telephone number and PIN of the subscriber account you wish to use.
This option may be useful if you are checking messages for another person in the office who is away from
their desk or is on vacation but has no configured an Extended Absence Greeting.
Settings
Your Settings menu is where you configure most of the functions of your Voice Mailbox including your
greetings, caller transfer and Group Lists, over the phone. To access your Settings, from the Main Menu,
press Option 4. In the Settings menu you can scroll through the different configuration options available
by pressing the # key. When you hear the option you want to configure, press 0. The following Options
are available: For more information on Settings, see Chapter 6.
1. Greetings. This includes your personal greeting, System Standard Greeting, Extended Absence
Greeting and after hours greeting
2. PIN. This lets you change your Voice Mail PIN, skip PIN and Fast Login feature.
3. Group Lists. Group Lists allow you to send messages to multiple users easily.
4. Handsfree and Timesavers. These options include the ability to automatically play your messages
when you login to your mailbox, enable or disable the time stamps on messages, and play shorter
instructions.
5. Recorded Name. The recorded name is used when you reply to or forward messages to other
Voice Mail users.
6. Caller Transfer. Caller Transfer allows you to setup a telephone number so that when callers hear
your message, they can press 0 and be transferred to someone instead of leaving you a message.
7. Additional Numbers. This allows you to setup additional telephone numbers that the system will
recognize as you.
8. Notifications. This will allow you to modify the notification options you receive when you get a
new message – whether voice mail, email or inbound fax.
9. Fax Forwarding Option. This option allows you to setup a telephone number with a fax machine
attached so that you can easily forward Inbound Fax to Email messages to a fax machine.
-8-
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Creating and Leaving Messages
Chapter
4
The chapter describes the options available to callers when leaving messages for a mailbox
Recording a New Message
Pacific LightNet Voice Mail is accessible by dialing the user's telephone number from any telephone. If
the person who is being called does not answer, one of the following options becomes available:
You may press # at any time during the greeting to bypass the recorded greeting and system messages.
1. Listen to a recorded greeting after which the caller is prompted to leave a message after a tone.
2. Listen to an “extended absence” greeting after which a message may be left. If you have the
"announce only" option turned on, callers cannot leave a message.
3. Be transferred to an operator after pressing 0. This is known as Caller Transfer.
After listening to the greeting, callers can choose to leave a message, press 0 to be transferred to an
operator or to hang up. If a message is recorded and the caller hangs up, the message is immediately sent
to a mailbox.
Alternatively, if the caller presses 3, the following options become available to mark messages with
different attributes. These are called Message Delivery Options. The following are available:
1. Review the message and re-record it
2. Mark or unmark the message “urgent” Urgent messages are played before normal messages when
you check your voice mailbox.
3. Mark or unmark the message “private” Private messages cannot be forwarding to another
mailbox like normal messages.
4. Send the message immediately
5. Erase the message.
For more information regarding the management of messages see chapter 5, “Message Management.”
-9-
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Sending a Message When You are Logged into Voice Mail
When you are logged into the Voice Mail, you can send messages to other Voice Mail users by pressing 2
at the Main Menu. This action takes you to the Send menu.
Throughout the process of sending a message, until the point when you have finished recording, you may
return to the Main Menu by pressing the * key. You can also use the * key to cancel a message. To send
a message to one or more users, take the following steps.
1. Press 2 while you are in the Main Menu to enter the Send Menu.
2. When prompted, enter the telephone number of each person or the number of each Group List
you wish to receive the message, and then press #. You hear the person's recorded name.
a. If you make a mistake press * to cancel and start again.
b. After you enter each number, press # to add the number and you will be prompted to
add another number or press # to record your message. You can send the same message
to multiple users simultaneously by adding multiple numbers. This should be the full 10
digit telephone number for that person.
3. After you have entered the final user’s telephone number press #.
4. After the tone, record your message.
5. Press 0 to re-record your message.
6. Press # once you have finished making your recording. You can then review your message and
set delivery options as discussed in section 4.3., “Message Delivery Options.”
7. When your message has been sent, you return to the Main Menu.
Message Delivery Options
Messages can be sent as either “private” or “urgent.”
•
Marking your message “private” means that the recipient will not be able to forward your message
to anyone else.
•
Marking your message “urgent” means that the recipient hears your message before any other
non-urgent messages, even if your message was sent after a non-urgent message.
After recording your message, pressing 0 will take you into the delivery option menu. This menu will
offer the option to:
•
Press 1 - Mark or un-mark your message “private.”
•
Press 2 - Mark or un-mark your message “urgent.”
- 10 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
•
Press 3 - Review your message.
•
Press 4 - Add or remove recipients. Please note that after adding or removing recipients you
cannot edit your message.
•
Press 0 - Re-record your message. If you choose to re-record your message a tone plays. Rerecord the message, as usual, and then press # when finished.
When you have finished choosing the delivery options, press # to send your message. You can also press
# to send your message without changing any options. When your message has been sent, you are
returned to the Main Menu.
Recording a Message for Multiple Users
You can record one message to send simultaneously to several users. To do this, follow the instructions
for 4.2., “Sending a Message when you are logged into the Voice Mail.” When prompted to do so, enter
each user’s telephone number then press #. The system will play back the person’s recorded name to
confirm your choice. If you make a mistake and need to re-enter or erase the number that was entered,
press * to cancel and start again.
Reviewing and re-recording Your Message
To review your message, take the following steps:
1. Press # on your telephone keypad when you have finished recording your message.
2. Press 1 to hear your message.
a. If your message is acceptable, press #. You return to the message options menu.
b. If you want to re-record your message, press 0. When you hear the tone, re-record your
message.
Sending Your Message
To send your message as it is, you can simply hang up after recording it and/or changing its urgent or
private status. You can also take the following steps:
2. Press # again to send your message. Your message is sent immediately and your call ends.
Cancelling Your Message
To cancel your message after recording it, take the following steps:
2. Press * to cancel your message and end your call.
- 11 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
Message Management
G U I D E
Chapter
5
Pacific LightNet Voice Mail Service allows you to manage your messages to your advantage. Messages may be received,
forwarded, or returned with the ease of pushing a button. This section describes the available message management functions and
how to make them work for you.
Knowing if You Have Received a Message
If a message has been left for you, your Voice Mail Service will flash the message waiting indicator light on
your telephone (if available) or will play an interrupted dial tone (stutter tone) when you pick up the
handset. When you access your mailbox, you will first hear an announcement stating how many Voice
Mail messages have been left. A second, later announcement is played if you have fax or email messages.
This Message Waiting Indicator Service may be enabled or disabled under the Mailbox Options Menu.
Note: Under some circumstances, the Voice Mail Service may not be able to reset or clear
your message waiting indicator, so it is worth checking for messages occasionally by
accessing your mailbox.
Listening to Your Voice Mail Messages
At the Main Menu you may listen to each of the messages in your mailbox by pressing 1 or pressing 11
depending on the types of messages you have received. When played, the messages will be delivered in
the following order based upon the delivery options selected by the caller:
1. Urgent messages
2. Other new messages
3. Saved messages
Message Details
When each message is played it is prefaced by information detailing the date and time it was received as
well as the telephone number of the person leaving the message. You may shorten this introduction, by
disabling the time and date stamp, please see 6.4.A., “Time and Date Stamp.”
- 12 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Message Play Options
While your message plays, you can choose from the following options:
•
Press 2 - Skip to the end of the message.
•
Press 7 - Skip backwards five seconds within the message.
•
Press 8 - Pause the message. Press 8 again to resume playing the message.
•
Press 9 - Skip forward five seconds within the message.
Message Treatment Options
When the message finishes, you can choose from the following message options:
•
Press 1 - Play the message again from the beginning.
•
Press 2 - Save the message and go to the next message.
•
Press 3 - Erase the message. Messages are permanently deleted once the call is ended. To restore
an accidentally erased message, go back to the Main Menu by pressing * and select option 5 to
manage your erased messages. Messages that are permanently deleted CANNOT be recovered.
•
Press 4 - Reply to the message. Depending on the message to which you are replying, you may
have either or both of the following options:
1. Press 0 - Record a Voice Mail message to send back in reply.
2. Press 4 - Call the person who left the message.
•
Press 5 - Forward the message to another Voice Mail user.
•
Press 6 - Create a new voice message.
•
Press 1 1 - Return to the previous message.
•
Press 8 8 - (Re)play the caller’s telephone number and the time and date stamp.
•
Press # - Skip the message and go to the next message. This effectively preserves the message’s
“new” status and will keep the message waiting indicator (lamp or interrupted dial tone) active.
•
Press * - Go to the Main Menu.
•
Press ** - End the call.
- 13 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
The above options are listed after each message plays. To enable messages to automatically follow each
other after giving these options only once, see 6.4.C Autocontinue.
Managing Erased Messages
Note: After you have erased a message, you can still play, restore, reply to, and forward it
until you terminate the call. Once the call is disconnected, the message is erased. Messages
deleted in the OneBusiness Voice Mail system are not moved to the Trash folder in the
Message Center. They are permanently deleted.
At any time, while listening to your erased messages, you can press # to skip to the next erased message
or press * to return to the Main Menu.
•
Press 5 at the Main Menu to enter the Erased Messages Menu. If you do not have any erased
messages this option will not be available. The first erased message plays.
•
Press 1 - To repeat the erased message.
•
Press 2 - To restore the erased message. The message is returned to your inbox.
•
Press 3 - To permanently erase a message. The message is no longer available for you to manage.
•
Press 4 - To reply to the person who left the message for you.
•
Press 5 - To send a copy of the erased message to a third party.
Please note that permanently deleted messages cannot be recovered.
Replying to Messages
Note: You cannot reply to a message if the person leaving the message has withheld their
telephone number (caller ID information)
When another Voice Mail user leaves you a message, you can reply to this Voice Mail by taking the
following steps:
1. Access your Voice Mail and listen to the message.
2. After listening to the message, press 4.
a. Record your reply message, and then press # to hear delivery options as described in
section 4.3., “Message Delivery Options.” If the caller is not a Voice Mail subscriber, one
of two things may happen:
- 14 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
i. Unless otherwise specified on your order, message reply options to callers who
are not OneBusiness Voice Mail subscribers is disabled. In this case, pressing 4
will have no effect and the system will prompt you to select a different option.
ii. If specified, the message reply option will be enabled. In this case pressing 4 will
place a call to the caller’s telephone number. Please be aware that toll charges
may apply to these calls.
3. If you reply to an email message using the telephone interface, the system will record your
message then send a reply email with a WAV file attachment from your account
(<TelephoneNumber>@plnium.com) to the person who sent you the original email message.
a. When you reply to an email message that is from a user within your business group, you
record the message then press # once to stop the recording and send the message.
b. When you reply to an email message that is from an external email address (not from
<TelephoneNumber>@plnium.com) you record the message, press # to stop the
recording and then press # once again to send the message. The extra step is necessary to
reply to messages from external users.
Forwarding a Message
You can forward a non-private voice message to a third party. That third party must also be a
OneBusiness Voice Mail user in your Business Group. To forward a message to another user:
1. From the Main Menu press 1 and choose the message that you want to forward. If the desired
message is not the first played message, press # to skip through your messages.
2. Choose the message that you want to forward, press 5.
3. If this is a Voice Mail or email message, enter the ten-digit telephone number of the person you
wish to receive the message, and then press #. The system will play the person's recorded name
to confirm your selection.
a. If you make a mistake and need to re-enter or erase the number you just entered, press *
to cancel and start again.
4. If this is a fax message, enter the ten-digit telephone number of the fax machine to which you
want to forward the fax and then press #. Use the same dialing rules you would from a real fax
machine; for example, you might have to dial 1 + the ten digit number. You will then be asked to
confirm the number you entered. If you have set up a default fax number, you will be given the
option to use that number.
5. If you want to forward the same message to other users, enter each user’s telephone number, and
then press #.
When prompted, you have the option to record an introductory message that is played to your recipient
before the forwarded message is played.
- 15 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
1. If you want to record an introduction, speak after the tone.
a. When you have finished recording your introduction, you may hang up to automatically
forward your message with the introductory message, or you may press # to hear more
delivery options as described in section 4.3., “Message Delivery Options.”
2. If you do not want to record an introduction, press *. After you have pressed *, you may press
# to automatically forward your message or you may press 0 to hear more delivery options as
described in section 4.3., “Message Delivery Options.”
3. When you have finished choosing the delivery options, press # to send your message. You can
also press # to send your message without changing any options. When your message has been
sent, you are returned to the original message.
Handling your Email and Inbound Fax to Email Messages
Your Pacific LightNet Voice Mail service also affords full Unified Messaging options including Email and
Inbound Fax to Email. For more information on using the Unified Messaging system through the
Message Center Web Interface, see the Message Center User Guide.
Email Messages
Your email address is your 10 digit telephone number @plnium.com. For example if you telephone
number is 8087913000, your associated email address is [email protected]. You can receive
emails to this address from any public email system (e.g. your company email, Gmail, etc.)
Checking Email Messages
From the Main Menu, you can Press 1 1, to check your “other messages.” This includes email and
Inbound Fax to Email messages.
Handing your Email Messages - Text to Speech
When you check your other new messages, the system will provide information about the sender and will
playback the message by converting any text in the email to speech and saying it to you over the phone.
•
Press 1 – Repeat the message
•
Press 2 – Save the messages
•
Press 3 – Delete the message
•
Press 4 – Reply. You record a message over the phone and the system will reply to the email
address with a WAV file attachment that is your recorded response to the message.
•
Press 5 – Send a copy to another user. This can be another telephone number that is a Pacific
LightNet OneBusiness Voice Mail user or it can be a Group List.
•
Press # - Leave the message as is (mark as unread)
- 16 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Inbound Fax to Email Messages
Inbound Fax to Email is an option service which allows a caller to send you fax messages at a dedicated
telephone number and you will receive those fax messages in your Pacific LightNet Voice Mail inbox.
Generally, these messages are viewed via web browser as TIFF images but your Voice Mail system
contains these messages and you can obtain information about the date, time and calling fax (telephone)
number over the phone from your voice mailbox.
Your Inbound Fax to Email is a dedicated number and is not the same as your telephone number. it is
used only to receive fax message and cannot be used for you to send fax messages to others.
Checking Fax Messages
From the Main Menu, you can Press 1 1, to check your “other messages.” This includes email and
Inbound Fax to Email messages. The system will tell you which message are fax messages rather than
email messages.
Handing Fax Messages - Fax Forwarding
When you get a new Inbound Fax to Email you can handle that messages in a number of different ways
•
Press 1 – Skip the message but mark it as read (will stop the Message Waiting Indication)
•
Press 2 – Skip the message but mark as new (will keep the Message Waiting Indicator turned on)
•
Press 3 – Delete the message
•
Press 5 – Forward to a Fax Machine. This option will let you send the fax to another telephone
number with a physical fax machine attached to it so that you can receive the fax in hardcopy. To
forward an Inbound Fax to Email message to a fax machine:
1. Enter the number of the fax machine to forward the message to then press #.
Telephone numbers for fax machines should be entered as 10-digit telephone numbers
including area code. In some instances 7 digit numbers may be used if the fax machine
you are forwarding to is a local call.
2. The system will play back the number you entered. Confirm the number by pressing #.
3. If the number entered was incorrect press * to re-enter it.
4. When the message has been forwarded you will then return to the original message.
- 17 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
Changing Your Mailbox Settings
G U I D E
Chapter
6
This section will describe the procedures to modify your mailbox settings
The Mailbox Settings Menu offers a number of menu options for customizing your OneBusiness Voice
Mail Service mailbox. From the Main Menu press 4 to be directed to the Mailbox Settings.
From the Mailbox Settings menu, press the # key until you hear the option you want to configure then
press 0 to select that option. At any time you can press * to return to the Main Menu. These options are:
1. Greetings Menu.
Greetings are what your callers hear when they reach your mailbox. This menu allows you to record
everyday as well as special greetings that can be played outside of your normal business hours or when you
are away from the office for an extended period of time.
2. PIN Menu.
This menu allows you to change your voicemail PIN and lets you enable or disable features such as skip
PIN or Fast Login.
3. Group Lists Menu.
This menu allows you to easily send messages to many users at once.
4. Hands Free and Timesavers Menu.
There are a number of ways that you can set up your mailbox to provide you with hands free functionality
and to save you time. One option is to select whether or not you want your messages to play
automatically when you log into your mailbox. Another option is whether you receive brief or standard
instructions.
5. Recorded Name Menu.
This menu option gives you the opportunity to change your recorded name. This recorded name is played
back when you reply to or forward messages to another user in your Business Group.
6. Caller Transfer.
- 18 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
This function allows you to set the number to which callers will be transferred if callers press 0 when they
hear your greeting instead of leaving you a message.
7. Additional Numbers Menu.
This menu allows you to enable additional numbers to work with your OneBusiness Voice Mail.
Availability of this option as a selection depends upon the service to which your business subscribes.
8. Notifications Menu.
This menu allows you to select how your mailbox notifies you of the presence of messages in your
mailbox. Notification options depend upon the service and the equipment to which you subscribe.
9. Fax Forwarding Options Menu.
This menu allows you to set a default fax number to which faxes may be forwarded. Availability of this
option as a selection depends upon the service to which your business subscribes.
Greetings Menu
There are several greetings that can be used to greet your callers.
1. The System Standard Greeting. This is the default, computerized greeting that is provisioned with
new Voice Mailboxes. This greeting answers calls with an announcement of the number that has
been dialed and asks the caller to leave a message.
2. The Recorded Greeting. This two to thirty second greeting is recorded by the mailbox owner to
greet callers.
3. The Out of Hours Greeting can be selected for play when the mailbox owner is not in the office.
4. The Busy Greeting is a special greeting that callers will here when your phone is busy. This can be
a different greeting than your Recorded Greeting for all calls. This is a two to thirty second
greeting that is only played when you phone responds with a busy signal and sends callers to your
voice mailbox. Please note that this may also play if you have the Do Not Disturb feature enabled
on your line(s).
5. The Extended Absence Greeting can be selected for play when the mailbox user is out of the
office for a long period of time. This greeting can be set to “announcement-only” and will not
allow callers to leave messages.
To access the Greetings Menu, press 4 from the Main Menu to enter the Mailbox Settings menu.
1. Press the # key until you hear the phrase "Greetings."
2. Press 0 to choose this option. You will be directed to the Greetings Menu. From the greeting’s
menu the following options are available.
- 19 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
a. Press 1 to work with your greetings for all calls. This could be the System Standard
Greeting, your Regular Recorded Greeting or your Extended Absence Greeting.
b. Press 2 to work with your Out of Hours Greeting
c. Press 5 to configure your additional numbers to use the same greeting as your
OneBusiness voice mailbox. This function only applies to other Pacific LightNet
telephone numbers and is not applied to voice mailboxes from other service providers
such as your cellular provider.
d. Press 6 to work with your Busy Greeting
e. Press * to exit and return to the previous menu.
Working With Your Greetings for All Calls
Options if you are Currently Using the Recorded Greeting
If you are currently using the Regular Recorded Greeting, first you hear the greeting that currently plays
for callers. You can then reconfigure the system with a new greeting.
1. To re-record your Regular Recorded Greeting, press 1.
a. Record a new greeting after the tone, and the press #.
i. To change the greeting, press 0 and re-record your greeting.
ii. When you have finished recording your greeting, press #. It is saved. Your
mailbox now uses the new Regular Recorded Greeting. You will then be returned
to the Greetings Menu.
2. To use the Extended Absence Greeting, press 2. The Extended Absence Greeting plays.
a. To change the Extended Absence Greeting, press 0.
i. Record a new greeting after the tone, followed by #. To exit without changing
the Extended Absence Greeting, press *.
ii. To change the greeting, press 0 and re-record your greeting.
iii. When you have finished recording your greeting, press #. It is saved. Your
mailbox now uses the new Extended Absence Greeting.
iv. You are prompted to choose whether message reception is enabled or disabled.
Press 0 to enable message reception, or press # to disable message reception. If
you disable message reception, callers will NOT be able to leave you any new
messages. Messages that are currently in your mailbox will be saved. You are then
returned to the Greetings Menu.
v. To use the Extended Absence Greeting as it is, press #. You hear a message
telling you whether message reception is disabled or enabled.
- 20 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
vi. To set message reception (allow people to leave message for you), press 0.
vii. To keep message reception as it is, press #. When you are done you will be
returned to the Greetings Menu.
b. To exit without changing your greeting, press *. You return to the Greetings Menu.
3. To use the System Standard Greeting, press 3. The System Standard Greeting plays.
a. To confirm that you want to use the System Standard Greeting, press #.
b. To exit without changing your greeting, press *. You return to the Greetings menu.
4. To keep your existing greeting settings, press # or *. You return to the Greetings menu.
Options if you are Currently Using the System Standard Greeting
If you are currently using the System Standard Greeting, the following options are available:
1. To use your Regular Recorded Greeting, press 1. The Regular Recorded Greeting plays.
a. To change the Regular Recorded Greeting, press 0 and record a new Recorded Greeting
after the tone, and then press #.
mailbox now uses the new Recorded Greeting.
iii. To use the Regular Recorded Greeting as it is currently recorded, press #.
b. To exit this menu without changing to use the Regular Recorded Greeting, press *.
2. To use the Extended Absence Greeting, press 2. The Extended Absence Greeting plays.
a. To change the Extended Absence Greeting, press 0.
i. Record a new greeting after the tone, and then press #. To exit without changing
the Extended Absence Greeting, press *.
ii. To change the greeting, press 0 and re-record your greeting.
iii. When you have finished recording your greeting, press #. It is saved. Your
iv. You are prompted to choose whether message reception is enabled or disabled.
Press 0 to enable message reception, or press # to disable message reception.
You are returned to the Greetings Menu.
v. To use the Extended Absence Greeting as it is, press #.
- 21 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
b. To exit this menu without changing to use the Extended Absence Greeting, press *.
3. To keep all of your settings as they currently are, press # or *. You return to the Greetings Menu.
Options if you are Currently Using the Extended Absence Greeting
If you are currently using the Extended Absence Greeting, first you hear whether message reception is
enabled or disabled. Then you hear the greeting that currently plays for your callers.
1. To use your Regular Recorded Greeting, press 1.
a. To change the Regular Recorded Greeting, press 0 and record a new Recorded Greeting
after the tone, and then press #.
mailbox now uses the new Recorded Greeting.
iii. To use the Regular Recorded Greeting as it is, press #.
b. To exit this menu without changing the Extended Absence Greeting, press *. You return
to the Greetings menu.
2. To re-record the Extended Absence Greeting, press 2.
a. Record a new greeting after the tone, and then press #.
i. To change the greeting after you have recorded it, press 0 and re-record your
greeting.
iii. You are prompted to choose whether message reception is enabled or disabled.
Press 0 to enable message reception, or press # to disable message reception.
You are returned to the Greetings Menu.
b. To exit this menu without changing the Extended Absence Greeting, press *. You return
to the Greetings Menu.
3. To use the System Standard Greeting, press 3. The System Standard Greeting plays.
a. To confirm that you want to use the System Standard Greeting, press #.
b. To exit without changing your greeting, press *. You return to the Greetings Menu.
4. To enable or disable message reception, press 4. You return to the Mailbox settings menu.
5. To keep all of your settings as they currently are, press #.
- 22 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
6. To exit, press *. You return to the Greetings Menu.
Setting the System to use the Out of Hours Greeting
To set the system to use the Out of Hours greeting: From the Main Menu,
1. Press 4 to enter the Mailbox Settings menu.
2. Press the # key until you hear the phrase "Greetings" then Press 0.
3. Press 2 to work with your “Out of Hours” greeting. If you want to leave your “Out of Hours”
greeting as it is, press *. A message tells you if your “Out of Hours” greeting is turned off or on.
If your Out of Hours Greeting is turned off
1. To turn your “Out of Hours” greeting on, press 1.
2. Press * to exit without enabling the Out of Hours Greeting
If your Out of Hours Greeting is turned on
If your “Out of Hours” Greeting is already turned on, the greeting that callers will hear is played.
1. To change your “Out of Hours” greeting press 1.
a. When you have finished recording your greeting, press #. It is saved.
b. To re-record your greeting, press 0.
c. To exit, press *.
d. When you have finished recording an “Out of Hours” greeting, you are returned to the
“Out of Hours” greeting options.
2. To turn your “Out of Hours” greeting off, press 2.
3. To change the days and times that your “Out of Hours” greeting plays, press 3. Your current
business days hours are played.
a. To change the days that you are available, Press 1. If you change your mind and do not
want to change the days that you are available, press *. Using your telephone keypad,
enter the days that you are available, followed by #. Monday is 1, Tuesday is 2, and so
on. For example, entering 12345# will set your active business days to Monday, Tuesday,
Wednesday, Thursday, and Friday. When you have finished selecting your days, press #
to confirm. You return to the Out-of-Hours Time Review Menu.
b. To change the time that your business hours start, Press 2. If you change your mind and
do not want to change your business hours start time, press *.
Using your telephone keypad, enter the time that you become available, in 24-hour
format. For example, entering 0830 will set your starting time to 8:30 a.m. When you have
- 23 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
entered the correct start time, press # to confirm. You return to the Out-of-Hours Time
Review Menu.
c. To change the times that your business hours end, Press 3. If you change your mind and
do not want to change your business hours end time, press *.
Using your telephone keypad, enter the time that your business hours end, in 24-hour
format. For example, entering 1800 will set your ending time to 6:00 p.m. When you have
entered the correct end time, press # to confirm. You return to the Out-of-Hours Time
Review Menu.
1:00 AM equals 01:00
10:00 AM equals 10:00
11:00 AM equals 11:00
12:00 PM equals 12:00
1:00 PM equals 13:00
10:00 PM equals 22:00
11:00 PM equals 23:00
12:00 AM equals 00:00
d. To leave your days and hour as they are, press #.
e. To exit and return to the out of hours menu, press *.
PIN Menu (Including Skip PIN and Fast Login)
Note: If the PIN is incorrectly entered three times your account will be locked out of the
system. To reset the PIN, please call Pacific LightNet Customer Support at 791-3000.
Changing your PIN
To change your PIN, enter the Mailbox Settings Menu by pressing 4 from the Main Menu.
1. Press the # key until you hear the title "PIN” then press 0 to choose this option.
2. Press 1 to change your PIN.
a. At the prompt, using your telephone keypad, enter a new PIN, and then press #. This
can be any number between four (4) and twenty (20) digits long.
b. At the prompt, re-enter your new PIN to confirm it, then press #.
- 24 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
3. Press 2 – To enable or disable the Skip PIN feature. This will disable the requirement to enter
your PIN when dialing from your own telephone. You will still need to enter a PIN when dialing
from another phone or when checking voicemail by dialing one of the remote access numbes.
4. Press 3 – To enable or disable the Fast Login feature. Typically the Voice Mail system requires
you to enter both the mailbox (10 digit telephone number) and voice mail PIN. If Fast Login is
enabled the voice mail system will use the Caller ID of the phone you are using to check your
voice mail to determine which mailbox you are trying to access. This feature is enabled by default.
5. Press * - To cancel the PIN change and return to the Mailbox Settings Menu.
Group Lists Menu
Group Lists allow you to easily send messages to many users at once. From the Group Lists Menu, you
can edit existing Group Lists, add new Group Lists, and review existing Group Lists. You can create up to
ten (10) Group Lists.
Adding New Group Lists
If you want to create a new Group List, take the following steps:
1. Enter the Mailbox Settings Menu by pressing 4 from the Main Menu.
2. Press the # key until you hear the title "Group Lists”, then press 0 to choose this option.
3. Press 1 to add a new Group List.
4. Enter a number for the new Group List, followed by #. When configured over the phone,
Group Lists are numbered 1 through 10. Additional Group Lists may be configured via the
Message Center web interface at https://selfcare.plni.net
a. If you have entered an available number, you hear a message saying that your Group List
has been added.
b. If the number entered is already in use or is not a valid group number, you are prompted
to enter a new Group List number.
5. After the tone plays, record a name for the new Group List, then press #. The name you have
recorded plays back to you.
a. To save the name, press #.
b. To record a new name, press 0.
6. You are then prompted to add members to your new Group List. You may add an exiting Group
List as a member of your new Group List. You cannot add a Group List as a member of itself.
Any duplicate entries will be discarded. Each Group List can contain up to 64 entries. Enter a
telephone number or another Group List number that you want to add to your new Group List,
and then press #.
- 25 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
a. If it is available, the spoken name of the person or Group List that you have chosen plays.
To confirm that you want to add the person or Group List, press #.
b. To cancel adding that person or Group List but continue adding entries, press 0.
7. When you have finished adding numbers, press * to return to your new Group List's options.
8. You hear the following options for your new Group List:
•
Press 1 - To add a new member to the Group List.
•
Press 2 - To remove an existing member from the Group List.
•
Press 3 - To delete the Group List.
•
Press 4 - To hear the members of the list.
•
Press 5 - To record a new name for the list.
•
Press * - To return to the Group Lists Menu. Please note that these options behave
exactly as the options in 6.3.A, Editing Existing Group Lists.
Editing Existing Group Lists
1. Enter the Mailbox Settings Menu by pressing 4 from the Main Menu and Press # until you hear
the title "Group Lists" then press 0 to choose this option.
2. Press 2 to edit an existing Group List.
3. Enter the number of the Group List you want to edit, and then press #. If you are not sure of
the number of the Group List you want to change, you can review your existing Group Lists as
described in section 6.3.C (below), Reviewing Existing Group Lists.
4. Group Lists may contain up to 65 entries.
5. If you want to keep the Group List as it is, press 0. Otherwise, you have the following options:
Adding new members to the Group List
the title "Group Lists" then press 0 to choose this option. Press 2 to edit an existing Group List.
2. Enter the number of the Group List you want to edit, and then press #. The recorded name for
that Group List is played.
3. Press 1 to add members to a Group List
4. Enter the telephone number or Group List number that you want to add to your Group List, and
then press #.
- 26 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
a. If available, he spoken name of the person or Group List that you have entered plays. To
add the person or Group Lists, press #.
b. To cancel adding that person or Group List but continue adding people or Group Lists,
press 0.
5. When you have finished adding members, press * to return to the Group List options.
Removing members from the Group List
4. Press 2 - To remove members from the Group List.
5. The first member's spoken name plays.
a. To remove the member, press #.
b. To keep the member and go on to the next member, press 0.
c. To cancel removing members, press *.
6. When you have finished removing members from the Group List, press *. You are then
returned to the Group List options.
Deleting the Group List
4. To delete the Group List, press 3.
5. To permanently delete the Group List, press #. The group is deleted, and you return to the
Group List menu.
6. To cancel and keep the Group List, press 0. You are returned to the Group List options.
Hearing the members of the Group List
- 27 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
4. Press 4 to hear the members of the Group List. Each member’s spoken name is played in order,
and you are then returned to the Group List options.
Recording a name for the Group List
4. Press 5 to record a new name for the Group List.
5. After the tone plays, record a name for the new Group List, then press #. The name you have
recorded plays back to you:
a. To save the name, press #.
b. To cancel the recording and record a new name, press 0.
c. To cancel the recording altogether and return to the Group List options, press *.
Reviewing Existing Group Lists
To review your existing Group Lists, enter the Mailbox Settings Menu by pressing 4 from the Main
Menu. Press the # key until you hear the title "Group Lists” then press 0 to choose this option.
1. Press 3 to review the Group Lists.
a. A message tells you how many Group Lists you currently have programmed.
b. You hear details about how many members your first list has in it.
i. Press 0 - To work with the first list.
ii. Press # - To move on to the next list.
iii. Press * - To return to the Group Lists Menu.
When you choose to work with a Group List by pressing 0, you hear the following options. Please note
that these options behave exactly as the options in 6.3.A., Editing Existing Group Lists.:
•
Press 1 - To add a new member to the Group List.
- 28 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
•
Press 2 - To remove an existing member from the Group List.
•
Press 3 - To delete the Group List.
•
Press 4 - To hear the members of the list.
•
Press 5 - To record a new name for the list.
•
Press * - To return to the Group Lists Menu.
G U I D E
Hands free and Timesavers Menu
The Hands Free and Timesavers Menu lets you set options that save time when retrieving your messages.
To access the Hands Free and Timesavers menu, from the Main Menu, press 4 to and press # until you
hear the title "Hands Free and Timesavers" then press 0 to choose this option. The following options are
available for you to configure:
•
Press 1 - Time and date stamp. If enabled, the system will play back the time and date your
message was received.
•
Press 2 – Autoplay. If enabled, the ystem will immediately play new messages when you login to
your voice mailbox
•
Press 3 – Autocontinue. If enabled, the system will not playback options at the end of a messages
and will instead play the next message in your inbox.
•
Press * - Exit and return to the Settings menu.
Time and Date Stamp
The time and date of each message is always recorded when someone leaves a message for you. You can
choose whether to hear each message’s time and date before the message plays. To change the Time and
Date Stamp on, take the following steps:
2. Press the # key until you hear the title "Hands Free and Timesavers,” then press 0 to choose
this option.
3. Press 1 to set the Time and Date Stamp feature. The current status of this feature is played back.
4. To keep the current setting press #. To change the current setting press 0.
5. You are then returned to the Hands Free and Timesavers Menu.
- 29 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Autoplay
Your system is set to play all of the options that are available to you when you enter your mailbox.
Autoplay is a hands-free feature that allows you to go directly to your messages as soon as you enter your
mailbox. To enable or disable the Autoplay feature, take the following steps:
1. Enter the Mailbox Settings menu by pressing 4 from the Main Menu.
this option.
3. Press 2 to set the Autoplay feature. The current status of this feature is played back.
5. You are then returned to the Hands Free Menu.
Autocontinue
After each message is played, your Voice Mail plays the entire set of message handling options. The
Autocontinue function is a hands-free feature which allows each message to follow the previous message
without having to press any keys.
You are allowed to press the same keys while listening to a message with the Autocontinue feature as you
would at the end of the message if the feature were disabled. So for example, if you decide you want to
delete a message while it is playing you can press 3 and the Voice Mail will delete it, and then move on to
the next message in the list.
To change the Autocontinue feature, take the following steps:
this option.
3. Press 3 to set the Autocontinue feature. The current status of this feature is played back.
5. You are then returned to the Hands Free Menu.
Recorded Name Menu
During your first sign-in, you recorded your name. The Recorded Name Menu gives you the opportunity
to check or change this name by taking the following steps:
2. Press the # key until you hear the title "Recorded Name,” then press 0 to choose this option.
- 30 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
3. Press # or * to leave your recorded name as it is and return to the Settings menu.
4. Press 0 again to change your Recorded Name. A prompt will sound. Your Recorded Name
must be shorter than ten seconds. If your recording is longer than ten seconds, you are prompted
to re-record your name. Once you have re-recorded your name, press #. It is played back to you,
and you can choose to keep or change it again.
5. When you have completed changing your recorded name, you are redirected to the Mailbox
Settings Menu.
Caller Transfer Menu
This function allows you to set the number to which callers will be transferred if they press 0 instead of
leaving you a message. Caller Transfer can be useful if you want people to be able to reach a live
receptionist or Auto-Attendant instead of leaving you a message. Please remember that in your greeting
you should direct callers to press 0 to be transferred or they will not know this option is configured.
1. To configure the Caller Transfer option, press 4 from the Main Menu to enter Mailbox Options.
2. From Mailbox Options, press # until you hear “Caller Transfer” then press 0.
3. Press 1 to enable your Caller Transfer if it is currently turned off, or to enter a different number if
it is currently turned on.
a. Enter the number you want callers to transfer to as it would be dialed from your phone,
then press # when done (or just wait a few seconds). The number is then played back to
you to confirm that it was entered correctly.
i. Press 0 to enter a new number if the number played back was incorrect.
ii. Press # to save the number
iii. Press * to cancel the number.
4. If your Caller Transfer is currently enabled, Press 2 to turn Caller Transfer off. This will erase any
number that you have entered. If you re-enable Caller Transfer you must re-renter the number to
transfer callers to.
Additional Numbers Menu
Enabling additional numbers will allow these additional numbers to interact with your Voice Mail system
the same way that you do from your main telephone. For example, if you set up your cellular phone as an
additional number, you can call your Voice Mail service and go directly to your mailbox from your cellular
phone. To set up additional numbers, do the following:
- 31 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
2. Press the # key until you hear “Additional Numbers”, then press 0 to choose this option.
a. To add a new additional number, press 1.
i. Enter the area code and phone number you want to add, followed by #.
ii. If you make a mistake, press * to enter the number again.
b. To change the additional numbers you have already set up press 2. Numbers are played
in the order that they are entered.
i. Press the # key until you hear the number you want to change.
ii. Press 0 when you hear the appropriate number.
1. To change the number, press 1. Enter the new area code and phone
number, followed by #.
2. Otherwise, to remove the number from the list, press 2. Then press # to
confirm you choice.
Notifications Menu
Your notification options vary depending upon the service you are subscribed to and
equipment you have installed.
Your notification option is how your mailbox alerts you that you have messages waiting. The Notification
menu allows you to change the notification option for your mailbox.
Depending on your settings, your notification could be, for example, a blinking light on your telephone or
an interrupted dial tone. Check with your Sales Account Executive or Customer Service for more
information. To change your notification settings, from the press 4 from the Main Menu to select
Mailbox Settings. From Mailbox settings, press # until you hear “Notification Options” then press 0.
1. To change your Message Waiting Indicator settings, press 1.
2. The system will inform you if your Message Waiting Indicator service is turned on or off.
a. Press 0 to change your existing setting.
b. Press # to leave it “as is.”
3. You will then be returned to the Mailbox Settings Menu.
- 32 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Fax Forwarding Options Menu
Availability of this option requires you to have Inbound Fax to Email service.
If you routinely forward Inbound Fax to Email messages to a particular fax machine for hardcopy
printing, you can make this number a default number for fax forwarding. To do so:
2. Press the # key until you hear the title "Fax forwarding options."
3. Press 0 to choose this option. You will hear your current default fax number, if one is set up.
4. To change or set your default fax number, press 0. Enter the number of the fax machine you
want to set as your default fax number. Use the same dialing rules you would from a real fax
machine – for example, dial 1 plus the ten-digit number. You will then be asked to confirm the
number you entered, by pressing #.
- 33 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Frequently Asked Questions and
Glossary
Chapter
7
The FAQ can help you troubleshoot problems with your service and answer some of the questions that
you may have about your OneBusiness Voice Mail service
Question: Can I access my Voice Mail service from any phone, or do I have to use my own phone?
Answer: You can access the system from any touch-tone phone. From your own phone you can dial *15.
From a different phone you can dial in to the remote Voice Mail access number (808) 447-9135 or you
can dial your own phone number and press * when you hear your recorded greeting, then follow the
prompts to access your Voice Mail.
When you attempt to access your Voice Mail from another phone that is a member of your business
group, the system will automatically recognize that phone number by its caller ID and prompt you for the
PIN number for that account. To enter your account number and access your Voice Mail, press the * key
at the prompt and the system will jump back one level and ask you for your account number. Enter your
account number followed by #, then enter your PIN followed by # to log in to your Voice Mail account.
-------------------------------------------------------------------------------Question: Do I have to listen to all the options before I make my selection from a menu?
Answer: No. You can press a key at any time when listening to a message or from within a menu.
-------------------------------------------------------------------------------Question: I want to forward a message to another user and cannot do so. Why?
Answer: Private messages cannot be forwarded from your mailbox to another mailbox. Please check to
see if the message is marked as private. Also note that when forwarding messages you can only forward
messages to other Pacific LightNet Voice Mail users and you must enter their full 10 digit mailbox
number (telephone number) for the messages to be forwarded correctly.
-------------------------------------------------------------------------------Question: Why do I sometimes hear older messages before newer ones?
Answer: If the message has been marked “urgent” by the sender the message will be played before nonurgent messages.
- 34 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
-------------------------------------------------------------------------------Question: One of my callers could not leave me a message because my mailbox was full. How can I
prevent this from happening?
Answer: Regularly delete your old messages. This can be done from the Message Center Web Interface at
https://selfcare.plni.net or can be done over the phone from your voicemail account. Please note that if
you regularly check messages and delete them via the Message Center web interface, messages are not
immediately deleted on the web, they are moved to the Trash Folder which should be periodically
emptied. The messages in your Trash folder still count towards your storage quota.
Your mailbox can hold a maximum of 100 Mb of messages (total). This can be comprised of voicemail,
email and Inbound Fax to Email messages.
-------------------------------------------------------------------------------Question: Some of my callers want to skip listening to my greeting, and record their messages
immediately. How can they do this?
Answer: Tell your callers to press any key except * or 0 when they hear your greeting. The greeting will be
skipped and the user will hear system instructions and the record tone.
-------------------------------------------------------------------------------Question: Why is the Message Waiting Indicator light on my phone lit even though I do not have any
new messages?
Answer: If you have an IP phone, your phone's Message Waiting Indicator light (and/or special "beeping"
dial tone) may remain active if you have accessed and read new messages from your telephone and have
not yet logged out of your session or hung up. The light will turn off within seconds of you logging out of
your mailbox as long as no new messages have arrived that would activate the light.
Also check to see if you have messages other than Voice Mail messages. Email or Inbound fax messages
sent to your Message Center account are also available through the Voice Mail system. Log in to your
account and press 1 1 to listen to your other messages. These types of messages will also trigger the
Message Waiting Indicator service.
-------------------------------------------------------------------------------Question: Why am I being asked to enter my phone number when I'm calling from my own phone to
check my Voice Mail?
Answer: the Voice Mail system relies upon caller ID information to identify which mailbox you are trying
to login to. As a security feature, this may be changed to require you to provide your account (10-digit
telephone number). This is known as the “Fast Login” feature. Make sure that your Voice Mail Settings
are not set to require the phone number. Also, if you have caller ID blocking enabled on your telephone
line, before calling your Voice Mail access number enter the code to temporarily unblock your Caller ID.
-------------------------------------------------------------------------------Question: How can someone leave me a fax message?
Answer: Anyone can send you a fax by calling your Inbound Fax to Email number. This number is
different than your telephone number but faxes sent to that number will be delivered to your mailbox.
- 35 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
These messages are accessible via the Message Center at http://selfcare.plni.net. Inbound Fax to Email
service is an optional feature of the Message Center and must be included as part of your order. Inbound
Fax to Email messages may also be forwarded from your voice mailbox to a traditional fax machine
connected to a normal telephone line if you prefer.
-------------------------------------------------------------------------------Question: How can I get the system to play my messages faster, without playing all of the options
each time I access my mailbox?
Answer: Activate the “Autoplay” and/or “Autocontinue” options to bypass some of the recorded options
and menus. You may also disable the date/time stamp features so that the detailed information will not be
played prior to your messages.
Question: When my Voice Mail account is locked because of the wrong PIN entered multiple times,
can I still receive messages?
Answer: Yes, even if your Voice Mail account is locked, you will continue to receive messages and you can
still access those messages via the Message Center Web Interface at http://selfcare.plni.net. However in
order to unlock your account (and thus be able to access your Voice Mail via a telephone) you must
contact Customer Service and have the account unlocked.
If your account is not yet locked but you have forgotten your PIN, you may also contact your Business
Group Administrator to have them reset your PIN for you.
- 36 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Chapter
8
Customer Support
Basic Troubleshooting
If you need to report a problem to Pacific LightNet Customer Support, please be ready to provide the
following information:
1. The date and time the problem occurred.
2. The number the user was calling from.
3. The number the user was calling to.
Problems Retrieving Messages
Error Message
Diagnosis
How to Resolve the Issue
“Access to your Mailbox has
been restricted”
Account is disabled.
Your account may be
locked for a number of
reasons. Commonly, if
you enter the wrong
PIN repeatedly your
account may be locked.
This requires you to contact Pacific
LightNet Customer Service and request
that your account be enabled.
“Could not login to the mail
server. Please check your user ID
and PIN”
Forgotten PIN or
incorrectly entered
account information
Retry your user account information.
Remember that your voice mailbox
number is your full 10-digit telephone
number. If you have forgotten your PIN,
contact your Business Group
Administrator to have your PIN reset.
“You have exceeded your failed
login limit. For your security,
your mailbox has been
temporarily locked”
Forgotten PIN or
incorrectly entered user
information. Account
is disabled
- 37 -
P A C I F I C
L I G H T N E T
V O I C E
Problems Leaving a Voice Mail
Error Message
Diagnosis
M A I L
U S E R
G U I D E
“An unknown error has occurred Service Interruption
and your message could not be
sent”
The Voice Mail system is designed to
automatically recover from temporary
service interruptions that may be caused for
a number of reasons. Please wait a few
minutes and try again. If, after two or three
repeated attempts you continue to see the
same problem, please contact Pacific
LightNet Customer Support to report the
problem.
“I did not hear you, please try
again”
The mostly likely cause of this is that the
calling phone is currently muted. On many
new phones, even a muted phone will still
transmit tones so the Voice Mail system
can still be called, but the message
recording fails. Attempt to un-mute the
phone.
Muted phone
It is also possible that there is a hardware
problem with the telephone itself or one of
its accessories (such as a handset). Confirm
that the phone hardware is in working
order and is not muted and try again.
“Sorry, the mailbox is full and
there is no enough space to leave
a message”
Mailbox full
Login to your mailbox. Review your
messages and delete any unnecessary
messages. Or Login to the Message Center
and empty the Trash Folder.
“Whilst recording your message,
the recipient’s mailbox has
become full”
Mailbox full
“This mailbox is not accepting
messages at this time”
Extended absence
greeting is enabled
When the Extended Absence Greeting is
selected, you have the option to not accept
any new incoming messages. To allow
messages back in you may either disable
this option or select a different recorded
greeting to play to callers.
The call is dropped unexpectedly
Service Interruption
- 38 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
problem.
Problems Picking up a Message Using the Telephone
Error Message
Diagnosis
“I did not hear you, please try
again”
Muted phone
The mostly likely cause of this is that the
calling phone is currently muted. On many
new phones, even a muted phone will still
transmit tones so the Voice Mail system
can still be called, but the message
recording fails. Attempt to un-mute the
phone.
It is also possible that there is a hardware
problem with the telephone itself or one of
its accessories (such as a handset). Confirm
that the phone hardware is in working
order and is not muted and try again.
“Sorry, but an error has occurred
with this service”
problem.
“Sorry, but an unexpected error
has occurred, Your call will now
be terminated”
problem.
“The password you have entered
is too long”
Forgotten password
Contact your Business Group
Administrator to have them reset your
password or PIN. If this does not work,
you may also contact Pacific LightNet
- 39 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Customer Support and request to have
your password reset.
“You have failed to enter your
password several times. For
security reasons, you will now be
disconnected”
Forgotten password.
Account Locked
“Your Extended Absence
Greeting is still active. Callers
may not leave voicemail while
this is still active”
Extended absence
greeting is enabled.
This is not necessarily a problem unless you
are unaware that the Extended Absence
Greeting is enabled. Changing your
greeting will allow users to leave messages
for you again.
“Your mailbox is almost full.
You may not be able to receive
new messages until you have
erased some of your existing
messages”
Mailbox almost full
“Your mailbox is full. You will
not be able to receive new
messages until you have erased
some of your existing messages”
Mailbox full
“Your voicemail account has
been disabled”
Account disabled
“Your voicemail account has
been locked”
Account locked
The call dropped unexpectedly
problem.
Contact Information
If you require additional help, please contact Pacific LightNet’s Customer Support.
- 40 -
P A C I F I C
L I G H T N E T
V O I C E
ISLAND / LOCATION
LOCAL NUMBER
Oahu
808-791-3000
Big Island
808-930-2250
Kauai
808-240-2070
Lanai
808-568-2250
Maui
808-270-2250
Molokai
808-660-2250
Toll-free from the Mainland
1-877-91-ALOHA
1-877-912-5642
Email
[email protected]
M A I L
U S E R
G U I D E
Customer Support is available Monday thru Friday, 8:00am – 6:00pms
Email: [email protected]
You can also access this and other relevant user guides online by logging into the Communications Center
at http://selfcare.plni.net. After you login with your 10-digit phone number and Communications Center
password, select Phone Settings then click on the Service Manual option. Links to all user guides are
provided. This includes the Communications Center, Message Center and other user guides for Pacific
LightNet Next Generation Network products.
Glossary
Additional Numbers: A feature that enables additional numbers to interact with the user’s Voice Mail
system as the user would from his or her primary telephone.
Autocontinue: A feature that allows each message to follow on from the previous message without
having to press any keys. This is also known as a hands-free feature because no buttons have to be
pressed to hear the messages.
Autoplay: A feature that allows the user to go directly to his or her messages as soon as the mailbox is
accessed. This is also known as a hands-free feature because no buttons have to be pressed to hear the
messages.
Business Group: A Business Group is a set of users within the same organization in the MetaSwitch. It is
a block of users that can be configured for extension dialing and similar services. In typical deployments, a
Business Group will be considered as a single billing entity for Pacific LightNet.
Business Group Administrator: The Business Group Administrator is the person(s) who have the
ability to reconfigure services for any member of a business group, including but not limited to voice
feature services and standard user passwords.
Caller Transfer Menu: A menu that allows you to configure a telephone number such that when a caller
hears your greeting they can press 0 to be transferred to a different number. This may be another
- 41 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
telephone number in your Business Group such as a receptionist or operator or it may be an external
number such as a cellular or landline phone.
Erased Messages Menu: A menu that offers options for managing messages that have been erased but
are not yet permanently erased. This menu is accessed by pressing 5 from the Main Menu.
Extended Absence Greeting: A greeting that can be played when the mailbox user will be away from
the office for an extended period of time. With this greeting, the mailbox can enable or disable message
reception.
Fast Login Feature: A feature that configures the mailbox to not require that the user to enter their
telephone number when calling from their primary telephone.
Fax Forwarding Options: A menu that allows the user to change the number to which faxes are
forwarded.
Greeting: The message that callers hear when they reach a mailbox. These are the following different
greeting types: System Standard Greeting, Recorded Greeting, Extended Absence Greeting, Out of Hours
Greeting and Recorded Name.
Group Lists: A feature that allows the user to easily send messages to many users at once. This is know as
a Distribution List in the Message Center.
Hands Free and Timesavers Menu: A menu which offers message listening options; such as, Time and
Date Stamp, Autoplay, and Autocontinue.
Hear Message Menu: A menu that offers the user options to review messages that have been left in the
mailbox.. This menu is accessed by dialing 1 from the Main Menu.
Helpful Hints: A menu that instructs the user regarding many of the OneBusiness Voice Mail Service
features. The menu is accessed by pressing 0 from the Main Menu or while retrieving messages.
Mailbox Settings Menu: A menu that is accessed by pressing 4 from the Main Menu. This menu allows
you to change your mailbox settings, such as your PIN, your greeting, groups, and other features.
Message Center: A centralized location accessed via a web-based interface for the management of voice,
fax, and email messages.
Message Details: Information regarding the time and date that a message was received as well as the
telephone number of the person leaving the message.
Message Waiting Indicator: A way to notify you that a message is waiting. Indication may be signaled
via a light on the telephone or by playing an interrupted dial tone when the handset is picked up.
Notifications Menu: A menu that allows the user to choose his or her message waiting indicator
settings.
Out of Hours Greeting: A greeting that can be played during specified hours of the day.
- 42 -
P A C I F I C
L I G H T N E T
V O I C E
M A I L
U S E R
G U I D E
Personal Identification Number (PIN): A password consisting of several numbers or characters which
is designed to make sure that the right person is using your mailbox. With Pacific LightNet OneBusiness
Voice Mail Service, the PIN is between four and twenty digits in length.
Private Message: A message marked “private” cannot be forwarded by the recipient.
Recorded Greeting: A two to thirty second greeting that is recorded by the mailbox owner and used to
greet callers.
Recorded Name: An up to ten second recording of your name, made by you, that is played when your
reply to or forward calls to other Voice Mail Service users.
Skip PIN: A feature that allows the user to enter his or her mailbox without using a PIN when calling
from the primary telephone.
Standard Greeting: The greeting with which the Voice Mail service is initially provisioned. The greeting
answers calls with an announcement of the mailbox number (10 digit telephone number).
Subscriber Login Menu: A menu that allows the user to log into the Voice Mail System as a different
subscriber. This menu is accessed by dialing 3 from the Main Menu.
Time and Date Stamp: Information that is played before the message detailing the time and the date
when the message was left in the mailbox.
Urgent Message: A message that is marked “urgent.” Messages that are marked this way will be played
before all other messages in the recipient’s mailbox.
- 43 -

Pacific LightNet OneBusiness Message Center User Guide

Transcription

Similar documents

July, 1993 - Stumpf Welding Supplies

greeting card catalogue

Voice Mail

HALLMARK® PREMIUM BLANK GREETING CARDS

Setting an Android Device to AutoFill Password Fields in

Seehunde Seehundbank Wattenmeer Zeehond bank

brightsign xd smart menu board

Published in Western Horseman - July, 2001

Customize Your Profile - Division of Student Affairs

Happy Hour Menu - Toulouse Petit