December 2015 - Guilford Merchants Association
Transcription
December 2015 - Guilford Merchants Association
Festival of Lights / Lynn Donovan Photography T R E N D S VOL. 28, NO. 6, DECEMBER 2015 A twist on team building: Everyone had fun with Race and Seek N o TV cameras accompanied the teams as they scurried around Greensboro, following clues and gathering points in a 21st century scavenger hunt. No one had to climb a mountain or risk life and limb to stay in the game. Best of all, no one felt like a loser. It was “Race and Seek,” a GMA-sponsored team-building and enthusiasm-generating event held one Friday afternoon in October. Seven teams participated in a takeoff on “The Amazing Race,” the CBS television show that sends two-person teams around the globe, competing for glory and a grand prize of $1 million. Prizes in “Race and Seek” were a bit more modest: Gifts donated by GMA member businesses, and refreshments at a downtown Greensboro restaurant. Wet ’n Wild fielded the winning team. “It was really close,” said Susan Ormond, who works in sales for the Greensboro water park. “We lucked out.” Teams named themselves and each decorated its team vehicle. Wet ’n Wild’s vehicle was outfitted in a “Finding Nemo” theme, which included wrapping the trunk and rear quarter panels in deep-sea blue fabric. The event, Ormond said, Kristy Spivey, Kristie Booth, and Susan Ormond of the Wet ‘n Wild team. “was incredibly well organized and thought out. I was so impressed with the amount of work they put into it.” Member feedback in 2014 indicated a desire for more Continues on page 2 Teams get their final instructions before departing from GMA headquarters. Allegacy Federal Credit Union’s team: Kevin Pichardo, Larry Cozza, India Imes, Debbie McCliment, and Tracy Myers. BWT Warriors: Alison Huber, Cheryl Parrish, Freddine Crabtree, and Sandi Nance. I N SI DE TRENDS Business Success............. 3 Loyal Member................. 4 Generation Next............. 5 Participation = Success... 5 225 Commerce Place Greensboro, NC 27401 Networking Photos......... 6 An advertising supplement to The Business Journal Fire Prevention Week Workplace Workshops..... 7 Trends is a publication of the Guilford Merchants Association. North Carolina Insurance Commissioner Wayne Goodwin joined Greensboro Mayor Nancy Vaughan in an observance of Fire Prevention Week in September. Also on hand at the ceremony at Greensboro Fire Department Station 11 were High Point Fire Chief Tommy Reid and Greensboro Interim Fire Chief Bobby Nugent, as well as numerous other officials from both cities. The fire department in each city has a Class 1 ranking, the best possible and a factor in keeping fire insurance rates low. Race and Seek Race and Seek’s Clues Continued from page 1 outings and social events. Race and Seek arose from suggestions from GMA’s group for young professionals (the RISERS) and membership council (the RACERS). They suggested that a “road rally” type event be held. From that, the GMA operations team developed the idea more fully. The RISERS/RACERS then provided the name, Race and Seek. Teams gathered at GMA to decorate vehicles and be briefed on competition rules. Each team was issued a set of riddle-like clues. A correctly deciphered clue would direct the team to a GMA member business, which the team had to visit. The team then collected a document and made a team photo. “The clues were pretty vague,” Ormond said. “Some were easier than others.” Here’s an example: “Cut, color, mani, pedi, facial or massage? This GMA member does it all.” And another: “The ‘possibilities’ are endless at this GMA member restaurant, a Greensboro staple since 1995.” Alison Huber was on the BWT Warriors, a team comprised of members from four different companies. BWT stands for Business Women of the Triad, a group to which all the team members (Answers on page 7) 1. Don’t be deceived by the name of this dealership. Not all the cars were imported from the home of Sophia Loren. 2. Cut, color, mani, pedi, facial or massage? This GMA member does it all. 3. Head over to this former After Work Network location to catch Penguin feeding time. If you’re brave enough, take a walk on the ‘WILD’ side. Team Piedmont Direct Mail: Mary McIver, Melissa Fedeli, Robert McIver and Brittany Pulliam. displayed. Kevin Pichardo, a member of the Allegacy Federal Credit Union Team, said he learned some local history by participating and looking up answers for extra points. He had not realized, he said, that First Lady Dolley Madison, wife of President James Madison, was a Team American National Bank earned native of the New extra points by making this photo with a Garden commuGreensboro police officer. nity, now part of Greensboro. belong. All Pets Considered was “We are a group of ultraone of the businesses teams competitive folks,” Huber had to visit. “It brought a said. “We went literally fulllot of excitement into the throttle. It was quite enterstore,” said manager Alison taining.” Schwartz. “My staff really Teams could earn extra enjoyed it.” points in a number of ways, And, she said, it gave the such as making a group phostore lots of exposure to to with a Greensboro police GMA members who may not officer, or making a photo have been familiar with it. at a GMA member business Mary McIver, president of with the membership plaque President & CEO G. Mark Prince Vice President of Operations Michelle Bolick Vice President of Sales Susan Russell Operations/Special Events Coordinator Holly Smart Operations/Special Events Coordinator Lisa Daas Membership Development Sharon Smith TRENDS is published for the members of the Guilford Merchants Association. Publication Coordinator – Michelle Bolick Phone (336) 378-6350 Fax (336) 378-6272 225 Commerce Place, Greensboro, N.C. 27401 www.mygma.org The Guilford Merchants Association is a nonprofit organization founded in 1906. The Association’s goal is to assist its members and the business community at large to grow and prosper. 2 4. Take a break from your hunt and sip some ‘Chardonnay’ at last month’s After Work Network location. But don’t stop too long, this is still a race. 5. This GMA member sells more than just shags and berbers. They can fulfill all your flooring needs. 6. Try not to ‘trip’ and ‘skin’ your knee as you race to the finish line at this downtown bar & grill. 7. The ‘possibilities’ are endless at this GMA member restaurant, a Greensboro staple since 1995. 8. Have a Fido or Fluffy on your holiday shopping list? Then stop by this GMA member, where you’ll find all they could ever want. 9. Open since 1899, this is Greensboro’s 2nd oldest business. It’s the place to go for your custom framing and to find just the right piece for your foyer. 10. This GMA member doesn’t just cater to conference-goers and tourists. Even Greensboro residents can stop in for info on area activities and events. Piedmont Direct Mail, put together a team and learned something about her staff. “I had no idea my people were so competitive,” she said. The Sentry Watch team took home the Tortoise Award, presented to the lastplace finisher. Even so, said team member Dixie Culbreth, “It was so much fun!” And she was pleased to see that many of the GMA member businesses visited were Sentry Watch customers. The margin between the first- and last-place teams was small, said Vice President Michelle Bolick. “All the teams deciphered all of the clues and made it to the finish line on time,” she said. “They all did a good job.” Race and Seek was a bona fide hit, all the way around. GMA staff are taking that into consideration, says Bolick, in planning events for 2016. LeBauer City Park update Walker Sanders, president of the Community Foundation of Greater Greensboro, gave an overview of LeBauer City Park to GMA members at a recent Center City AM Briefing. The downtown park will open in 2016. Construction funds of $10 million were a gift to the community from the late Carolyn Weill LeBauer. The Community Foundation is managing the project. Keeping your website visible: Four ways SEO is changing By ADRIENNE CREGAR JANDLER H aving a great website that ranks high in the search engines is important, especially in today’s competitive business environment. Achieving top positioning can be a challenge for business Jandler owners, as search engine optimization (SEO)is always changing. That said, this year has seen a round of shifts that are more profound and will be longer-lasting than the ones we’ve seen before. Here are four ways that SEO is changing right now. No. 1: SEO isn’t just links and content Bradley Personnel buys executive placement firm Bradley Personnel, a recruiting and staffing agency, has acquired Southern Technical Recruiters (STR), a recruiting company based in High Point that specializes in executive direct placements nationwide. STR, which will operate as a subsidiary of Bradley Personnel, has a long-standing reputation as a technical recruiting and executive placement company. Carolina Theatre events A live re-creation of Frank Capra’s “It’s a Wonderful Life,” staged as a radio broadcast, will launch a series of special It’s well known that good search visibility is no longer about cramming keywords on the pages and building up hordes of meaningless links. The reality is that these strategies won’t do much for you anymore, and in some cases can actually hurt your search engine positioning. Why? Google is taking a more contextual approach to search – one that incorporates searcher intent, search history, website relevance, and dozens of other factors into the way it organizes and displays results. No. 2: Trust indicators matter Because the Internet is still undergoing explosive growth – with millions of MEMBER NEWS holiday events at Greensboro’s Carolina Theatre. “It’s a Wonderful Life LIVE from WVL Radio Theatre,” set in 1945, will be performed at 7 p.m. November 27. Other events include a concert by the Piedmont Triad Jazz Orchestra (December 6); the Greensboro Ballet’s performances of “The Nutcracker” (December 12–20); and several classic seasonal films, including “It’s a Wonderful Life,” “Miracle on 34th Street,” “Holiday Inn,” “Scrooged,” “White Christmas,” and “A Christmas Story.” BUSINESS SUCCESS pages being added to the Web every week – Google’s engineers are putting more energy into helping searchers find the best results, not just the ones that most closely match their search strings. As part of that effort, they are looking at trust indicators, such as the size and activity of your social networks, the amount of time visitors spend on a website, and external citations that demonstrate authority. No. 3: Local, timely results are Google’s priority All other things being equal, searchers prefer find- For a complete schedule of holiday events, films, and performances, visit CarolinaTheatre.com. The box office phone number is 336333-2605. Marketing company rebrands G-Force Marketing Solutions is now Shift, Inc. President & CEO Kristi Griggs says the name change underscores “our agency’s dedication to keeping clients at pace with the world’s rapidly changing media and technology landscapes.” The company, founded in Greensboro, also has offices in Atlanta. Further information may be found at www.shift now.com. ing results that are local to their area and contain the most up-to-date information possible. Google has responded accordingly, factoring geographic location and recency into its search algorithms in a big way. It’s likely that these trends will continue and grow in the future, making it more and more important to target buyers in your area while adding new content, or refreshing what you have as part of your regular marketing routine. No. 4: Mobile search factors Mobile Web users make up well over half of all Internet traffic, and they are changing search dramatically. Google has already changed its algorithm to prioritize mobile-friendly websites for certain searches, and voice search (found on many mobile apps) is leading to longer, more naturallanguage search strings. If your website isn’t responsive or primed for longtail search traffic, you could be falling behind your competitors quickly. While it’s true that SEO is always changing, some changes are bigger and more important than others. This is one of those times, and you will want to re-evaluate your website and search strategy. Adrienne Cregar Jandler is president of Atlantic Webworks. 336-855-8572 www.atlanticwebworks.com Networking Works class Abby Donnelly (left) leads a class in Networking Works, a program she authored and licensed to Sandler Training. GMA offered members a special rate on the classes held at GMA headquarters. 3 Still going strong after four decades with GMA T Volunteering is a great way to get to know people, says Greensboro native Marcus Sims. Volunteering makes for easy introductions W hen Marcus Sims became affiliated with Liberty Mutual, one of the unexpected benefits was the company’s membership in GMA. Sims, a veteran of the insurance industry, says he had been looking forward to the opportunity to get to know GMA. He was familiar with leads groups and outreach through other business organizations, and over the years he’d heard a lot about GMA. “I called and found out about the next newcomer’s meeting, checking it out, and it springboarded from there,” he says. Sims updated an existing Liberty Mutual program offering discounts on certain types of insurance products to GMA members. And he quickly became a volunteer at GMA events. The discount program, he said, “was out there, but nobody knew it. That’s one of the reasons I became as active as I did, to make sure that word gets out. “One of the greatest ways to get the word out on who you are and what you do is volunteering. And what better way to get to know the other people in the community than to work alongside them.” Sims often can be found at GMA events, such as Noontime Networking, where he passes out stickers for the icebreaker game that introduces members to one another. 4 VOLUNTEER SPOTLIGHT Sims is a Greensboro native and a graduate of Grimsley High School and North Carolina A&T State University, where he earned a degree in accounting. Sims worked in real estate sales for a decade before the Great Recession caused him to seek other opportunities. Sims says he takes advantage of GMA’s free training events for members. He particularly likes the Teach Me Tuesday series as well as the Digital Marketing Institute. A November program on Facebook drew more than 40 members to GMA’s Community Room. “Being a little bit older, I’m not as savvy as some of the younger people with the social media stuff,” he says. “I’m looking for every advantage to learn more and more about it so I can keep up.” Sims says he’s impressed by GMA’s efforts to keep membership informed about all the opportunities available. Staff members also are ready with advice to assist in making contacts in the business community. “I really appreciate the staff and the leadership,” he says. “They just don’t speak it. They do it.” Liberty Mutual (336) 668-2389 x57470 www.LibertyMutual.com/ Marcus-Sims he records are a bit unclear, but this much is certain: Awards of Excellence by Trophy Sports has been a GMA member for much longer than Susie and Joe Kelly have owned the business, and that’s been almost 20 years. The business was founded as Trophy Sports in 1962 by Don Tidwell. He sold it to the Kellys in 1998. The firm’s GMA membership goes back to about 1975. Awards of Excellence serves customers around the state, providing products that recognize achievements by individuals and organizations. Clients range from schools and universities to businesses and amateur sports teams. Virtually every product – whether it’s made of wood or crystal or resin or metal – is customized for an individual. That, says Susie Kelly, requires a high degree of attention to detail by everyone at Awards of Excellence. “An employee of the year award doesn’t mean as much if it doesn’t have your name on it,” she says. “We want to create that memory, we want you to remember that it was important to you.” The company’s busy season is mid-February through June, when many businesses carry out recognition programs and the school year comes to a close. Kelly’s husband, Joe, handles many of the back office tasks and often works from another location. Their son, Phillip, also works for the LOYAL MEMBER family business. As with almost all businesses, Awards of Excellence faces competition from near and far. “The Internet has made everything competitive from a price standpoint, availability, and turnaround time,” Kelly says. Online suppliers of trophies and awards usually run 24 hours a day, unlike a local small business. “It makes it interesting,” she says. “We don’t know the word no. If we have to make it happen, we make it happen.” Staff from Awards of Excellence like attending GMA’s Workplace Workshops and Teach Me Tuesday programs. They share what they learn with coworkers, Kelly says. The company has about 11 employees, including a graphics expert, Sandra Shelton. She was with the company when the Kellys bought the business. Personal service and attention to detail have helped Awards of Excellence thrive for more than five decades, and Kelly doesn’t expect that to change. “We aren’t going anywhere,” she says. Awards of Excellence by Trophy Sports 1027 E. Lindsay St. Greensboro (336) 274-6671 www.awardsofexcellence.com Volunteer Marcus Sims with Chibi Johnson of Modern Impressions at a Noontime Network. ‘One of the greatest ways to get the word out on who you are and what you do is volunteering.’ – Marcus Sims Susie Kelly and her husband, Joe, have owned Awards of Excellence by Trophy Sports since 1998. Tech firm finds quick return on investment N GENERATION NEXT Introducing young GMA members Name: Jose Sandoval Age:30 Hometown:Asheboro Residence:Greensboro Education: Salem College Business Administration Business: American National Bank & Trust Co. Position: Customer Support Manager Duties: I do the sales side as well as the service side. I’m gaining a lot of experience here, and I’ve thoroughly enjoyed being here. In the upcoming months, I have about five trade shows I’ll be traveling to. Networking is one of my favorite parts of this job, just getting out in the community and meeting new people. On GMA: I like it. A lot people who are new to me keep showing up. Every event that I go to, there’s somebody that I don’t know, and that’s always a good thing. It’s a very dynamic, very diverse group, as it should be. There’s so many different people, different businesses. I’ve gotten many contacts from GMA. Goals: I’ll definitely move up within the bank. Maybe one day I’ll be able to manage one of our larger offices. Personal: My wife, Yuvi, has another year and a half at UNCG. We are very outdoorsy, and we love to dance. I love to play soccer and hope to coach one day. American National Bank 5509 West Friendly Ave. Greensboro 336-292-8082 ot long after Scott PARTICIPATION Elkins started his information technology consulting business, colleagues and associates began urging him to join GMA. veloped clients within the And, they said, you really group. should join one of GMA’s “I expected to have to do networking groups. more one-on-one meetings Elkins, who provided and build rapport,” he said, computer and information “but I was handed business technology services to a right out of the gate.” large Greensboro law firm Elkins, who started his for nearly two decades, was business about 18 months intrigued by GMA’s netago, provides all types of working groups. He knew technology consulting serthere was a strong focus on vices to small and mediumbusiness-to-business relasize businesses. His clients tionships, which made GMA unique. When a slot for someone in his field opened up last summer, Elkins says he jumped at the chance. The opportunities provided by joining GMA and the BIZ-Links networking group had an immediate effect on his business. Elkins said he quickly received leads and referrals. His company, M7 Technology Scott Elkins started his business in 2014. Solutions, also de- = SUCCESS range from sole proprietors to a firm with about 200 employees. His company specializes in project management, assessment and consulting. M7 is able to provide hardware and software to clients, he said, “but that’s not how we make our money.” Soon after joining GMA, Elkins enrolled in the recently concluded Networking Works class. Other GMA members had recommended the class, which focuses on building relationships rather than sales and marketing. Elkins said he’ll use what he learned at Networking Works when he attends Noontime Network events and other GMA functions. He’s pleased with his investment in GMA. The basic membership fee and the BIZ-Links membership fee “paid for themselves in the first month,” he said. M7 Technology Solutions www.m7ts.com 336-338-1590 Building Sales Forces That Work www.training.sandler.com 336-884-1348 5 A year of achievements sets the pace for an exciting 2016 I t’s hard to believe that the end of 2015 is almost here. As I reflect on the association’s performance and achievements over the past year, GMA has had a tremendous year. We continue to produce exciting and relevant programming based on member insight. Members experienced a record number of events and activities in 2015 such as the Teach Me Tuesday Prince series, Digital Marketing Institute, Workplace Workshops and After Work and Noontime Networks. We introduced new programming such as the Race and Seek event and the RISERS (GMA Young Professionals). Moving our Noontime Networks to Fridays more than doubled the attendance. Our most recent Digital Marketing Institute saw a record crowd of 65 in attendance while over 275 people attended the September Workplace Workshop. Our membership base has grown significantly this year and new members are up 36 percent over last year. For 2016, the GMA staff (Michelle, Susan, Sharon, Holly and Lisa) is planning another stellar Hampton Inn / Coliseum year of programming. In January, we will unveil our newly renovated GMA Community Room, Board Room as well as our upstairs and downstairs lobby areas. We will continue to strive to add value to your membership experience and look forward to continuing to serve and support you and your company. G. Mark Prince President & CEO Winestyles September 15, 2015 October 9, 2015 Sonia Orellana, StaffMasters; Michelle Tweedy, HandyMan Pros; Cathy Bechtel and Demisha McElveen, StaffMasters. Ann Allen, Melinda Cole & Julie Lee, all with Greensboro/High Point Airport Marriott. Joylyn Troyer, of Shermin Atta, Architect; Richard Arett, Triad Job Search Network. Lunch is an integral part of Noontime Networks, which are a free member benefit. The next Noontime Network begins at 11:30 a.m. December 4 at the Hilton Garden Inn on Big Tree Way in Greensboro. Melissa Huffman & Phil Morgan, Piedmont Natural Gas. Learning, laughing at Teach Me Tuesday Josh Seibert of Sandler Training led a session on Topic as part of GMA’s on-going Teach Me Tuesday series. These seminars, free for GMA members, cover a variety of topics helpful to small and medium-size businesses. Watch for information on the next series, which will begin in the new year. 6 Ava Pope and James Watterson, Greensboro Convention & Visitors Bureau. First develop your own story for a best-selling career K elly Swanson was well into her chosen career as a professional storyteller when she got some unsolicited advice. “You’re in the wrong market, honey,” said the tall woman with the unmistakable North Carolina accent. “You need to be a professional speaker.” Kelly, who also possesses a rich Tar Heel accent, listened up. The advice came from a person who knows something about a public speaking career: Jeanne Robertson. She’s a former Miss North Carolina and one of the nation’s best-known professional speakers. Robertson, who was named Miss Congeniality in the 1963 Miss America Pageant, made a business out of being herself. She urged Swanson – a unique personality in her own right – to do the same. “I’ve always been the pink zebra out of the pack,” says Swanson, who grew up in Charlotte and graduated from Appalachian State University. Her message to others: Leverage what makes Kelly Swanson you unique. Like Robertson, who keeps her audiences in stitches at every appearance, Swanson is a born comedian. But there’s always a message in the laughter. Not everyone can stand out with humor, but every person has a genuine, personal story that is unique. And, Swanson says, everyone can learn how to develop that story “to connect, influence, and get results. “Work the storyline in your head,” says Swanson, now a resident of High Point. “Rewrite the script. Get it right. The story you tell yourself affects your actions and your message.” A person with an authentic story, Swanson says, makes emotional connection. And that, she says, creates “the connections that get us business and help us keep business.” ‘You. Your Story. Make an Impact!’ with Kelly Swanson Thursday, December 10 Embassy Suites Hotel 204 Centreport Drive 7:30 a.m. refreshments 8–10:30 a.m. seminar Free for all employees of GMA member companies! Registration deadline: December 8 Call 378-6350 or register online at www.mygma.org Please let us know if you need additional services for employees with disabilities. High Point Holiday Parade is Nov. 22 H Professional speaker Laura Hamilton, a Piedmont Triad resident, has appeared before GMA audiences several times over the years. Scenes from October’s Workplace Workshop igh Point’s annual Holiday Festival Parade begins at 3 p.m. November 22. The parade will feature marching bands, floats sponsored by community groups and businesses, majorettes, antique vehicles and the jolly old elf himself, Santa Claus. Details are available at highpointparade.com. GMA produces this event for the community. The parade goes on rain or shine. Answers to Race and Seek clues 1. Foreign Cars Italia 2. Avanti Salon & Spa 3. Greensboro Science Center Kim Campbell, Shift, Inc.; Laura Hamilton, guest speaker; Bonnie Joyce, Shift, Inc.; Gary Jacques, Triad Job Search Network. Workplace Workshops continue in 2016 W Volunteers Tammy Gamble, Touch Point Staffing, and Cheryl Miles, imortgage. orkplace Workshops are one of GMA’s most popular member benefits. The long-running series brings nationally known professional speakers to share their wisdom, experience, and humor with employees of member companies. Admission is free for all employees of GMA member companies. The 2016 Workplace Workshop schedule will be announced soon. 4. Winestyles 5. Carpet Super Mart 6. Stumble Stilskins 7. Pastabilities 8. All Pets Considered 9. The Art Shop 10. Greensboro Area Convention & Visitors Bureau 7 Wide Reach l Solid Core l Deep Roots Established in 1947, with offices in Greensboro, Raleigh and Winston-Salem, Bernard Robinson & Company is a multi-office firm with a national presence. As the largest Triad-based accounting firm, our team of over 100 people consists of 63 CPAs, along with CVAs (Certified Valuation Analysts), CFEs (Certified Fraud Examiners) and a CFP (Certified Financial Planner). We specialize in 14 industries and 13 services. Furthermore, we are active members in DFK International, a global association of over 200 accounting firms, with almost 400 offices in over 80 countries. Member of a Global Association of Independent Accounting Firms 8 www.brccpa.com Working with start-up organizations to those focused on succession and estate planning, we take a holistic approach to planning. Helping organizations and individuals realize the best outcomes from the opportunities and challenges before them is our passion and our privilege. – Wade Pack, Managing Partner
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