Everything you need to know about O2 Lease

Everything you
need to know
about O2 Lease
Here’s the deal
The advantages of O2 Lease
• Keep up to date with the latest smartphones
• Swerve lengthy contracts
Welcome
• Keep your options open
Want the latest phone, but not
a mammoth contract?
You’ve opened the right booklet. With O2 Lease,
you can get the latest phone for 12 months.
Without paying a penny upfront.
How it works
It’s just like any other loan. We give you a new
phone. You enjoy it and look after it. Then when
the time comes, simply hand it back.
Take care
A lot of butter finger moments can happen
in a year. That’s why we recommend using a
screen cover and case with your lease phone.
So you can protect it against slips, scrapes and
fumbles. Ready for the day you return it.
You can cover your phone against loss, theft
and major damage too with O2 Insure. Ask to
sign up at your O2 shop.
Top tips
How can I keep my lease phone
in good nick?
Do you want the phone back
before I upgrade?
Using a screen cover and case will help protect
If you’re upgrading in an O2 shop, we’ll ask for
it. They’re a smart move; if you send the phone
it then. So make sure you’ve backed everything
back damaged, we’ll have to charge you.
up, from contacts to photos.
What if someone steals my phone
or I lose it?
If you upgrade over the phone, you get five
If you have O2 Insure, just make a valid claim
everything onto the new phone. We’ll send you
days to return it. That gives you time to transfer
and get a replacement. Make sure you send
packaging to return it in.
the replacement phone back to us when your
How will I know the phone’s
arrived after I return it?
lease ends, or you’ll get charged.
What if I damage my phone
badly?
We’ll let you know as soon as we get it, and
If you have O2 Insure, you’ll be covered
make sure it gets here. So maybe using Special
if everything’s in order. But it’s up to you to
against accidental damage. You need to claim
Delivery’s a good idea.
before you send the phone back to us or you
Can I buy the phone at the end
of the contract?
will be charged for any damage. Check out
the list on the back page for more info.
Can I give or sell my handset
to someone else?
Afraid not. It’s up to you to return your lease
phone. And if you don’t, you will be charged.
Check out the list on the back page for more info.
No. You can return your lease phone and pick one
of the latest handsets on a new lease. Or choose a
phone on a standard business tariff.
Sending it back
As good
as new?
Taking care of your shiny new
lease phone
You’ll start your lease with a brand new
phone. But a year later, it could be looking
a bit on the shabby side.
Getting your lease phone back
in good shape
Sending back your lease phone’s a piece of cake.
Just pop into an O2 shop, and we’ll do it for you.
Take a look at the list to see what charges
Or give us a call, and we’ll send you packaging
will apply if something happens to your
so you can do it yourself. Make sure you back
lease phone.
everything up first. You get five days to do it,
Remember, using a screen cover and case
will help protect your lease phone.
so that should be plenty of time.
Once we receive your phone, we’ll give it the
once-over. Hopefully it’ll all be fine. But if it’s
damaged, we’ll have to charge you. To find out
how much, look at the list on the reverse.
Remember, if you’ve damaged or lost the phone,
you may be able to make an insurance claim –
check your policy. But you need to do this before
the end of your lease.
For full terms and conditions, please go to
o2.co.uk/terms
A) Ship-shape
D) Seen better days
Fully working, in excellent condition:
Not working, or has major damage:
• No scratches or chips, no cracked casing/screen
• Backlight is dim, but fully functional
no broken/missing buttons, no damaged ports
• Battery is working, no water damage
• Touch screen/ LCD damaged (shown by pink sensor
in headphone jack and charger sensor)
• No connectivity/software issues or speaker problems
• Won’t power on /turns off by itself
• Freezes, not recognised by iTunes
• Won’t start up or software doesn’t work
iPhone 5 charges
16GB - no charge
32GB - no charge
64GB - no charge
• On/off or home button doesn’t work
• Broken power port. Unit cannot be charged
• Distorted or not working in any way
B) A little tired
• Touchscreen cracked /fractured
Fully working, in decent condition:
• Cracked casing, scratched glass cover
iPhone 5 charges
16GB - £195
32GB - £220
64GB - £250
• Cracked /damaged screen or broken buttons
• No sound or distorted sound
E) Seen much better days:
• Water damaged, but phone still works
• Volume and mute buttons or knobs that don’t
work properly
• Crushed
• Casing /screen is cracked or fractured,
• Blocked
but phone works fully
• Snapped in half
• Stolen
iPhone 5 charges
16GB - £70
Phone needs to be replaced:
32GB - £75
64GB - £85
• Fake
• Beyond physical repair
C) Worse for wear
iPhone 5 charges
Phone has some minor faults but is still working:
16GB - £255
32GB - £290
64GB - £335
• Won’t connect to wifi or phone network
• Headphone jack and sim card port don’t work
when plugged in
• Casing is separated at seam, or broken
F) Non return
• Not returned in time
iPhone 5 charges
iPhone 5 charges
16GB - £135
Prices are exclusive of VAT
32GB - £150
64GB - £170
16GB - £255
32GB - £290
64GB - £335
For more information on
O2 Lease, visit an O2 shop
O2 Lease is subject to availability, status, credit check, direct debit and 12
month minimum term lease agreement. Only available for selected phones.
With O2 Lease the phone isn’t yours and if you don’t return it in satisfactory
condition at the end of your lease you will have to pay significant charges.
See the table of charges in this leaflet for details and for further information
about the terms and conditions visit o2.co.uk
Telefónica UK Limited, 260 Bath Road, Slough, Berkshire SL1 4DX. Registered
in England No. 1743099. Registered Office as above.
©Telefónica UK Limited 2011. Correct at time of going to press.
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