Nicholas Associates Architects

Case Study: Nicholas Associates Architects
SNAPSHOT
CHALLENGE
Client:
The daily communication needs of the Nicholas
Nicholas Associates Architects Pty Ltd
Associates Architects business were hampered by an
Location: Bondi Junction, Sydney, with regional offices
old key-phone system, with limited trunk lines,
extensions at capacity levels and no direct in-dial or
Staff:
approximately 20 staff and growing
MyNetFone Products:
voicemail features.
All incoming calls had to go through the central
• Converged Voice+Data solution
receptionist before being redirected to appropriate
• New digital phone system
extensions, resulting in inefficient communications, lost
• Block of 100 DID’s
productivity and frustrated staff.
By selecting the MyNetFone Business Solution, Nicholas
The internet was congested and unreliable, a remnant
Associates Architects gained an efficient, expandable
from a time when the firm was smaller and had lower
and reliable telephony service and system, ultimately
usage-levels. More so, the firm was burdened with
resulting in overhead-cost savings, increased efficiency,
excess internet usage fees, which ate into the profit
flexibility and improved service levels.
margin.
An additional consideration was the fact that Nicholas
Associates Architects is part of the Stream Group of
Companies, and the solution had to be adaptable
enough to channel four separate business entities
through the same phone system.
SOLUTION
Nicholas Associates Architects chose MyNetFone to
Products
update their telecommunications system to meet the
MyNetFone provided a VoIP Router and a Panasonic
current and future needs of their growing company.
digital phone system, including new handsets with
yss
digital displays.
The solution includes two aspects:
Service
MyNetFone provides Converged Voice and Data, with
a BigAir 3MB/3MB Wireless internet connection, SIP and
This new system in combination with MyNetFone
Digital Trunks with 30 channels and Quality of Service
service offered many new features
(QoS) for voice.
and benefits such as Voicemail,
Direct in-dial, Caller ID and it
Additionally, MyNetFone provided a block of 100 direct
was expandable, ensuring it
in-dial (DID) numbers, ensuring plenty of capacity as the
could grow with the business.
business expands.
Australian Phone
Network
Public Internet
MyNetFone
W kst
Wor
Workstation
Big Air Wireless
Link
W ks
Wor
Workstation
Panasonic
Phone System
y
Cisco 831
Router
LAN
W ks
Wor
Workstation
W ks
Wor
Workstation
Panasonic KX-T7630AL
RESULTS
•
•
Estimated savings of up to 50% on
Improved efficiency with direct in-dial feature,
telecommunication spend, with low local,
allowing direct lines of communication and
national, international and mobile call-rates.
freeing up the receptionist to attend to other
duties.
•
Flexibility to meet future company growth, with
•
plenty of DIDs, and easy upgrades for trunk
Improved service levels as a result of direct
in-dial, voicemail and caller ID, as customers and
numbers and data speed.
suppliers could more easily and quickly reach
•
Easy-to-use phone system, but technically
their contact-people within Nicholas Associates
sophisticated enough to handle four separate
Architects.
business entities of Stream Group of Companies,
of which Nicholas Associates Architects is part.
“With MyNetFone’s solution, we have gained great new features,
efficiency and are in a position to expand the communications system
in line with the growth of the company” – Katie Formston,
Senior Architect, Nicholas Associates Architects.
My Net Fone Limited
Level 2, 10 - 14 Waterloo Street, Surry Hills NSW 2010
Tel: 02 8008 8000 • Fax: 02 8008 8008