SKYHAWKS SPORTS ACADEMY CoaCh`s Manual

Transcription

Teaching life skills through sports
LEADERSHIP
RESPONSIBILITY
GAME DAY!
RESPECT
SPORTSMANSHIP
SKYHAWKS SPORTS ACADEMY
Coach's Manual
Updated - May 21, 2015
Coach's Manual
IMPORTANT NOTICE
Employees are hereby expressly notified the Coach's Manual does not constitute a set
of promises or an employment contract. Also, nothing in the Manual constitutes a
promise of specific treatment in specific situations. Employment with Skyhawks will
continue at the will of Skyhawks and the employee and may be terminated at any time
for any reason with or without notice by either party notwithstanding any statement in
the Manual or its subsequent revision(s).
Any oral or written representations from Skyhawks representatives will not supersede
the terms addressed in this notice.
Notice
Coach's Manual
TABLE OF CONTENTS
Welcome�� 4
Program Implementation�� 23
Staff Policies and Procedures�� 36
Our History��4
Parking Lot Duty��23
General Rules of Conduct��36
About Skyhawks ��4
The Gate System��24
Substance Abuse��36
Orientation��25
Appearance Policy��36
Age Assignments and Groupings��27
Dress Code��37
Equipment Distribution��27
Tardiness��37
T-shirts��27
Participant - Coach Interaction��37
The Child��5
Sport Balls��27
Phone Calls / Texting��37
The Coach��6
Merit Awards��27
Personal Weapons Restricted��37
The Program��6
Player Evaluation��27
Volunteers��37
Parent Information Cards and
Transportation of a Participant��37
Parent Evaluations��27
General Rules Regarding Travel Conduct��37
Participant–to–Coach Ratios and
Communication with Area Manager and/or
Staffing Guidelines��28
Area Director��38
Marketing/Promoting Skyhawks Programs29
Employment Policies��39
Coaching Philosophy�� 5
Coaching Methodology�� 5
Keys to Successful Coaching�� 7
Organization & Preparation��7
Presentation��7
Communication��7
Respect��8
Coach Ranking��29
Expectations For A Coach�� 9
Staff Write-up Form��30
Playground and Athletic Equipment and
Paychecks and Direct Deposit��31
Facilities Requirements��41
Summer Coach Checklist��10
Year Round Coach Checklist��11
Coaching Tips��12
Bag of Tricks��13
Teaching Life Skills��14
Behavior Issues��16
3 Common Participant Behavior Types��17
Bullying��18
Steps to Modifying Participant
Behavior Issues��19
Coaching Assignments�� 20
View a Proposed Schedule��21
Accept a Proposed Schedule��21
Changes in Assignments��22
Time Off��22
Schedules��22
Staff Write-ups��30
Camp Policies and Procedures�� 32
Weather Policy��32
Refund Policy��33
Safety Rules�� 40
Protection from the Sun��41
Water-Related Activities��41
Daily Safety Checks��42
Program Cancellations / Program Times��33
Emergency Situations�� 43
Late Pick-ups��33
Emergency Communication System��43
No Show Policy��33
Intruder/Stranger on the premises��43
Lost Participant Procedure��33
Flash Flood��43
Unregistered Participant Policy��34
Earthquake��43
Maintenance of Food��34
Fire��44
Lunch Time��34
Lightning��44
After Lunch Activities��34
Tornado��44
Bathroom and Water Breaks��34
Swarm of Bees��44
Hosting Organization Relationships��35
Facility Relationships and Maintenance��35
Medical Policies�� 45
Parent Questions, Complaints & Concerns35
Daily Health Supervision��45
Personnel File Checklist Items��22
Storage and Administration of Medication�45
Infection Control��45
Handling Health Emergency & Accident��46
Treatment of Major Injuries��46
Treatment of Minor Injuries��47
Concussion Awareness�� 49
© Copyright 2015, Skyhawks Sports Academy, Inc. All rights reserved. www.skyhawks.com | 1.800.804.3509
Table of Contents
Coach's Manual
WELCOME
OUR HISTORY
1979
1980
1984
1985
2007
2013
Skyhawks Founded
by Gonzaga
University graduate
Jeff Heimbigner.
Jeff’s goal was to
“develop a sports
program where
children could learn
sports in a fun, safe
and appropriately
competitive
environment.”
Skyhawks offered
a handful of soccer
camps throughout
Eastern Washington
and Western
Montana.
Dave Berto,
future co-owner
of Skyhawks,
began coaching
Skyhawks soccer
camps. Dave’s
vision for Skyhawks
was to expand
from soccer-only
camps into multiple
athletic programs
that teach life skills
in a safe and fun
environment.
Chris Stiles, future
co-owner of
Skyhawks, began
coaching Skyhawks
soccer camps.
Skyhawks began
franchising.
Skyhawks
purchased
SoccerTots,
future SuperTots,
franchise company.
ABOUT SKYHAWKS
Today, Skyhawks’ mission is to teach life skills through sports. Athletics is one of the
greatest tools available in today’s society to help children develop positive character traits
and life values. Early adolescence is a time when children are looking for basic values
that they can count on and be motivated by in their lives. Under the right conditions,
many youth sports experiences can be enormously beneficial, teaching the importance
of teamwork, cooperation, and hard work, among many other qualities.
During the years in which most children are typically involved in organized sports they
are learning about themselves psychologically, physically, emotionally, and socially.
During this juncture their personalities are being molded, their bodies are going through
changes, and their minds are forming lasting impressions about the importance of sports
in their lives. It is at this teachable moment that you can play a pivotal role in making the
sports experience positive, healthy, and safe. Our job is to use sports to make a positive
contribution to a youth’s overall development, attitude, and lifelong character.
Children learn many important lessons through sports that are basic to leading
productive adult lives in our society. Sports provide an ideal forum to teach such
valuable fundamentals as ethics, abiding by the rules, winning and losing with grace,
coping with success and failure, respecting authority figures, always striving to do your
best, the importance of exercise and nutrition, etc. These traits provide the building
blocks that help young citizens of our communities become a well-balanced adult,
which translates into leading productive lives.
Who We Serve
Since 1980, nearly two million children
have attended a Skyhawks program!
Our service is to the youth in various
communities and the adults who want to
make a difference in their lives.
Vision
Our vision is that every community
across the North American continent will
someday experience a Skyhawks program.
Values
»» Integrity – the courage to make the
right decision
»» Safety – decisions that never
compromise the safety
of the children
»» Exceed Expectations – the willingness
to go above and beyond; to WOW our
customers and Coordinators
Welcome - 4
Coach's Manual
COACHING PHILOSOPHY
Skyhawks programs are designed to engage the imagination of young athletes. Our
staff implements a unique curriculum that allows for maximum participation and FUN.
Skyhawks participants improve their fundamental skills and learn life lessons through
encouragement and participation.
COACHING METHODOLOGY
The three elements that make up Skyhawks’ formula for success
(coaching methodology) are:
1. The Child
2. The Coach
Before Self-esteem and Self-Actualization (learning the skills)
can take place, belongingness, safety, and physical needs
must be met.
»» If children are hungry, sick, or cold, they will be distracted and
find it difficult to learn.
»» If children feel threatened, scared or apprehensive, they will
not have learning new things at the top of their list of priorities.
3. The Program
After a Skyhawks program, each child should come away
with new skills, new friends, a great attitude toward the sport,
and a smile. Some basic ground rules:
»» Talk to your kids.
»» Get to know them.
»» Make sure all kids thrive and no one is made to feel inferior.
»» Get involved and teach.
If questionable or disruptive behavior occurs, look beyond the
behavior for a possible cause of the behavior. You may find
that the child’s physiological, safety, or belongingness needs
are simply not being met. Do not react to the behavior before
you ask yourself whether this is a problematic situation – or a
problematic behavior. The answer will be critical for determining
the appropriate consequence or reaction. See the section on
Keys to Successful Coaching for more detail on situational vs.
problematic behavior.
»» Make every child feel great for trying and participating.
Children don’t care what you know until they know you care. This
is the key to our success!
THE CHILD
Human needs drive human behavior. Understanding human
needs is critical for connecting with our participants. Abraham
Maslow felt that the basic human needs are arranged in a
hierarchical order.1 He created Maslow’s hierarchy of needs,
a theory of psychological health predicated on fulfilling innate
human needs in priority, culminating in self-actualization.
Maslow’s Hierarchy
of Needs
SELF-ACTUALIZATION
(Whole) Being able to perform
new skills at complete level.
SELF -ESTEEM
(Part) Learn a new skill and be
able to perform the new skill.
BELONGINGNESS
Do all the children feel accepted, wanted
and needed by the group?
SAFETY
How does a five-year-old feel when
leaving mom/dad?
PHYSIOLOGICAL
shelter, water, food (snack/lunch), air, and
clothing
Active Learning
The most effective way for children to process information is
through active learning – practice and participation! Apply active
learning throughout the day during skill training, games or
scrimmages. The best presentation utilizes the whole-part-whole
coaching methodology and ends in production.
»» Whole = Present
»» Part = Practice
»» Whole = Produce
A Skyhawks Learning Environment Includes:
»» Engaged and challenged children.
»» Maximum participation with the elimination of line drills.
»» A fun, respectful and fair atmosphere..
»» Eye-to-eye communication.
»» An emphasis on team over individuals.
»» An emphasis on participation over winning.
»» Demonstrating good sportsmanship by being a good sport.
»» Putting the needs of the children ahead of your own.
1 Maslow, A. (1954). Motivation and Personality. New York: Harper & Row.
Coaching Philosophy - 5
Coach's Manual
THE COACH
The player needs to meet there basic needs in order to
experience success, and so does the Coach. Set yourself up for
success by taking care of your basic needs.
THE PROGRAM
Whole – Part – Whole
A child must see the entire skill at full speed in order to
comprehend the actual goal he/she is trying to attain.
»» Whole - Present the entire skill
»» Part - Break the skill into parts and practice with games
»» Whole - Produce the final product in a scrimmage
Skyhawks’ methodology is implemented through skills, games
and scrimmages.
Games
»» Part (Breakdown 2)
Game-Related (stage 3)
The Game-Related Stage allows kids to practice and develop
confidence in a reassuring environment. Here, we reinforce
the new skills through fun games and exercises. Here are
some keys to the successful implementation of fun games and
exercises:
• Utilize and emphasize the new skill.
• Make sure the game is age-appropriate.
• Involve all the players.
• Modify the game when necessary so that all the children are
involved and active.
• Refrain from using lines or elimination as a consequence.
• Use time and space as constraints.
• As the game progresses, increase the pressure.
• Do not emphasize winning.
Skills
• Use the game to teach the skills.
»» Whole
Introduction and presentation
he Introduction Stage is the process of discovery at full speed.
• Use the game to work individually with kids while the others
are occupied and having fun.
»» Part (Breakdown 1)
Fundamental practice
In the Fundamental Stage, we break down the skill into specific
parts and teach participants proper technique. This is often
where Coaches make the biggest mistakes — they try to teach
too much. Break the skill down to its simplest form. This will
build self-esteem and instill confidence in the participant. Once
you see improvement, then you can build on the skills. This
is more efficient than breaking it back down because they did
not master the first step. Not only will you have to re-teach the
skill, but the children feel they have failed, creating another
obstacle to overcome. The participants can achieve goals most
efficiently when we model and instruct without pressure. Do
not use static or line exercises. Players can practice in pairs
or alone while you work with individuals. Keep instruction
short and goals attainable. Accomplish your goal and move
on. Show-do-correct. Show-do-correct. Give the participants
something they can take home and practice!
• HAVE FUN!
Scrimmages
»» Whole
Match Conditioned (stage 4)
Participants experience the skill under full game pressure in
the Match Conditioned Stage. We work on the skill in matchlike conditions. These exercises and games need to reflect the
real thing tactically (e.g., 1vs1, 2vs2, 3vs2, scrimmages, etc.).
Add wrinkles or constraints to the game to encourage use of
the new skill.
»» Whole
The final production - Scrimmages (stage 5)
The Scrimmage Stage allows players to experience the skill
during an actual game. Your job is to referee and enforce the
rules of the game. Be active and enthusiastic! This is not a time
to sit down and take a break. Involve the less skilled players.
Facilitate the flow of the game by physically directing the play.
Coaching Philosophy - 6
Coach's Manual
KEYS TO SUCCESSFUL COACHING
The most important element of successful coaching is how well you communicate with
children ages 4-14. How well you communicate is directly related to how organized and
prepared you are. Groups that consistently have a blast are those in which the Coach has
the most discipline, structure, and control. The following are key to successful coaching:
ORGANIZATION & PREPARATION
Organization & Preparation are critical to the success of your
program. Before Monday morning, it is imperative that you be
prepared and organized.
Prepare yourself.
»» Get a good nights sleep.
»» Prepare your uniforms (wash them).
»» Prepare your driving directions to the site. (Search for your
program at www.skyhawks.com and use the online directions
tool. Other options include Yahoo Maps, Mapquest, Google
Maps, etc.)
»» Prepare your lunch, snacks, water, etc.
Organize the events of the day.
»» Create a written schedule. (skills/drills/games)
»» Organize your field utilizing all your equipment.
»» Organize your ball jail and lunch area.
»» Organize your activities so they flow easily.
PRESENTATION
Your presentation includes not only the verbal aspects of
communicating and teaching, but also the manner in which
you explain a new exercise or game, and the way you set up
your exercises and games. Your presentation is the key to
communication. Your presentation is the manner in which you
convey your thoughts, whether through instruction, praise, or
answers. The delivery of the information is just as important as
the content.
How you present the material is critical.
»» Present with your body language… be excited; be a “10.”
»» Present with your voice… speak loudly and directly.
»» Present with your eyes… make eye contact on
the children’s level.
»» Present with attention focused (have your children face away
from distractions, e.g. sun or other groups).
»» Present with the balls in the ball jail… eliminate distractions in
their hands!
»» Present while sitting or standing close to the participants… get
excited and speak right to them!
COMMUNICATION
Although there is a distinction between presentation and
communication, the two are interrelated. You must become
proficient at speaking with 4-14 year-olds. Your participants are
still developing their interpretive and verbal skills. Children are
impressionable. What you say will have an impact. Choosing
what you say and how you convey yourself at all times is highly
important. Positive, negative and aside speaking is all picked up
by children and will be repeated to parents.
What you communicate to your children is critical.
»» Communicate using age-appropriate language. (Absolutely no
swear words)
»» Communicate with specific instructions.
»» Communicate by using cue words/games
»» Body language, organization of camp, cleanliness, listening
skills, and interactions with parents all communicate the
professionalism of our programs to parents.
Keys to Successful Coaching - 7
Coach's Manual
RESPECT
Respect is the best asset a Coach can have! You are a role model.
As role models, we either maintain or lose a participant’s respect
through our words, deeds and actions. On Monday at 9:00 a.m.,
every participant’s eyes are on you, your dress, your hair, and
your manners. You have the respect of a world-class athlete.
Maintaining respect is much easier than regaining it. Once it is
lost it is very difficult to rebuild. Maintaining respect is simple.
Your choices with each child from the first interaction determine
whether you will maintain or loose their respect.
»» Present with enthusiasm.
»» Practice good hygiene.
You will loose respect if...
»» Practice good communication skills.
»» you do not actively engage the participant immediately.
»» you have distraction during the Director’s orientation.
»» Remember that the children and there to both learn and have
fun!
»» your field is not set up like the other Coaches’.
»» When these are all put together correctly, respect is fostered.
»» Be on time.
»» Be organized.
»» you are not in uniform.
»» your lessons are not prepared.
»» you yell.
»» you lose your cool.
»» you are not consistent.
»» your presentation is boring.
»» you do not meet their expectations.
»» you are disrespectful to participants, parents, coordinators or
staff. Participants evaluate and learn by your actions as well as
by your words. By the end of the week, your group’s response
to your coaching will determine how well you performed.
Coach's Manual
EXPECTATIONS
FOR A COACH
As a coach you have the most direct contact with Skyhawks customers on a daily basis.
You are also the essential link that makes our programs effective and meaningful in
campers lives. Skyhawks sets coach expectations high so that every child walks away
with a top notch sport experience.
»» Arrive on time.
»» Have fun!
»» If you are not going to be on time – in the case of an
emergency only – you must call your Area Manager.
»» Present information with enthusiasm!
»» If you fail to let your AM know you are late, your AM has the
right to replace you.
»» Wear the correct uniform.
»» Follow the leadership of your Director.
»» Review your schedule with your Director.
»» Contact your AM if you are having difficulties with your Director.
»» Always let your AM know where and when you can be reached.
»» Prepare a daily schedule using skills, drills, and
games format.
»» Conduct weekly safety checks on all coaching equipment.
»» Use all the equipment when setting up the field.
»» Wash your bibs each week.
»» Manage anywhere between 8 and 20 children.
»» Have access to a computer and email.
»» Teach safe, skill-based and fun sports programs.
»» Have access to reliable transportation.
»» Be creative!
»» Be safe! Conduct head counts every twenty minutes.
»» Manage program flow, including lunch, snack, and
bathroom breaks.
Expectations For A Coach - 9
Coach's Manual
SUMMER COACH
CHECKLIST
Week
Weekend
Reconfirm directions and schedule with director.
Uniform clean and ready to go; red shirts worn on Monday
and Friday. Navy shirts worn on Tuesday and Thursday. Navy
blue shorts must be worn all week.
Make sure to bring manuals, bibs, discs, and cones.
Monday
Arrive to site by 8:15 am and attend coaches meeting. Field
set up by 8:35 am.
Tuesday
Arrive to site by 8:30 am, field set up by 8:45 am, camp
begins at 9 am
Daily schedule prepared. Have fun, teach sport and life skills.
Assignment will be posted in online account by 8 pm. (Some
areas post on Monday)
Dismiss kids using the gate system and attend coaches
meeting at the end of the day.
Wednesday
All equipment and bags are picked up and placed off to the
side. Please have an organized camp.
begins at 9 am
Assist with parking lot duty. Greet and introduce yourself
to as many kids as possible. Remember this is the first
impression!
Daily schedule prepared. Have fun, teach sport and life skills
Camp Orientation begins at 9 am. Introduce yourself and get
kids excited.
During the parent orientation, you are doing a group warmup game (Mingle, Mingle, Obstacle Course, etc...)
Sport balls for soccer, basketball, flag football, volleyball,
multi-sport, and Mini-Hawk® handed out at the beginning
of camp.
Hand t-shirts out at the end of camp (bring kids in around
11:40 or 2:40)
Dismiss kids using the gate system. Bring kids in around 10
minutes before camp ends and give breakdown of the day –
reiterate skills learned, encourage practice, and go over plan
for tomorrow. Make sure every child checks out.
Hand out promotional flyers for future camps.
Attend coaches meeting after camp to discuss your schedule
for Tuesday. You may need to make revisions based on the
kids in your group
Assist with parking lot duty. YOU WILL NEED TO DO THIS
EVERY DAY!
Wacky Wednesday, Jersey Day, Uniform Day.
meeting at the end of the day .
Accept assignment in Coaches Corner by 6 pm. (Some areas
have confirmation on Tuesday).
Thursday
begins at 9 am.
Dismiss kids using the gate system and have coaches
meeting at the end of the day.
Coordinate and plan tournament day with camp director.
Fill out and sign Merit Awards or Player Evaluation Thursday
night.
Friday
Arrive to site by 8:30 am, field set up by 8:45 am,
camp begins at 9 am
Hand out Merit Awards or Player Evaluation at end of camp.
Dismiss kids using the gate system. Good work, Enjoy
your weekend!
Coach's Manual
YEAR ROUND
COACH CHECKLIST
Week
Before first class
Second Class
Reconfirm directions and schedule with director.
Field set up by 15 mins. prior to the start of class.
Uniform clean and ready to go; red shirts worn on First, Third
and Fifth class. Navy shirts worn on Second, Fourth and
Sixth class. Navy blue shorts must be worn all week.
meeting at the end of the day
Make sure to bring manuals, bibs, discs, and cones.
First Class
Third Class
All equipment and bags are picked up and placed off to the
side. Please have an organized camp.
Assist with parking lot duty. Greet and introduce yourself
to as many kids as possible. Remember this is the first
impression!
Orientation begins at class start time. Introduce yourself and
get kids excited.
During the parent orientation, you are doing a group warmup game (Mingle, Mingle, Obstacle Course, etc...)
Dismiss kids using the gate system. Bring kids in around 10
minutes before camp ends and give breakdown of the day –
reiterate skills learned, encourage practice, and go over plan
for tomorrow. Make sure every child checks out.
Fourth Class
Dismiss kids using the gate system and have coaches
Coordinate and plan tournament day with camp director.
Fifth Class
Hand out promotional flyers for future camps.
Attend coaches meeting after camp to discuss your schedule
for Tuesday. You may need to make revisions based on the
kids in your group
Fill out and sign Merit Awards or Player Evaluation that week.
Assist with parking lot duty. YOU WILL NEED TO DO THIS
EVERY CLASS DAY!
Sixth Class
Hand out Merit Awards or Player Evaluation at end of camp.
Dismiss kids using the gate system. Good work!
Coach's Manual
COACHING TIPS
Energy Level
Teaching
»» On a 1-10 scale you need to be at an 11. Specifically at MiniHawk® camps, we need to be excited and goofy with the kids.
The kids are there to have fun while learning. We need to always
be teaching in everything we do and this cannot stop until the
day is done. Whole-Part-Whole – we need to break it down for the
kids.
»» Your enthusiasm will keep them engaged. If they are engaged
they are less likely to be disruptive and unsafe. This is when
the magic happens and kids learn and grasp the skills you are
teaching them.
»» Have the kids get vocal. Have them yell as a group. When you
are breaking down the steps of a skill have them yell out the
counts. And don’t accept the first try. Have them get louder.
»» Always have a smile on your face
»» Be loud and constantly encourage the kids (never stop with
high fives).
»» You should constantly be moving and talking.
»» Use count downs. 5... 4... 3... 2... 1. Use these all the time:
when kids get their balls, when you need them in a line, when
you need their attention.
»» Use attention grabbers to make sure they are listening.
Demonstration
Someone should always demonstrate the intended event,
skill or drill.
»» If you need the kids to get their balls join them and get yours
with them.
»» Show them how to line up by showing running along the line
you want them to line up on.
»» Before you run a new drill, have a kid help demonstrate before
you run at full speed.
Common Sense
»» Keep phones in bags for emergency use only.
»» Make sure the sun is behind kids when you talk to them
»» Use appropriate language
»» Always be on time.
Safety
»» Constantly count your kids.
»» Use Teaching Cues that get down to their level.
»» Use magic words! Have the kids create magic words that stand
for go, stop, freeze, etc.
»» Go Slow – speak slowly. Make sure they understand. Talk in
terms they will understand.
»» Focus on the positive actions and ignore the negative. By
rewarding positive behavior and ignoring the negative you will
bring the trouble kids over to your side.
»» Get the most out of your games/drills. If they aren’t getting it,
stop the game, bring them in, introduce a new technique, and
get them back into the game. This should be fast paced.
»» Sell the drill/skill/game – Make the kids want to play!
Lines
Ensure that children participate in groups during skills and drills
so everyone is actively engaged at all times.
Names
Kid feel better than when you learn their name. This is also and
easy way to impress parents.
Organization
»» Kids will be divided into groups prior to the start of camp.
»» Bring a daily schedule each day.
»» Take breaks as a group, snack time in the shade and away
from the gate.
»» Make sure participant gear is placed in separate areas by
group, balls in ball jails, etc.
»» Transition the kids between every station, game and break.
Have Fun!
It’s contagious. You’ll never have a better job. Enjoy it!
»» Constantly be thinking about safety concerns on the field/court.
»» Take care of your equipment.
»» Watch for strangers.
»» Watch for dehydration/injuries.
Coach's Manual
BAG OF TRICKS
The key is to make organization,
discipline, and transitions fun!
Establish Group Rules
Transitional Games
»» Allow the kids to assist in making your
group rules Monday morning
Ball holding contest
»» Cue games to encourage good listening
»» Speak softly
»» Touch your nose if you are listening
»» Follow the leader (Airplanes,
Motorcycles, Elephants, Marching Band)
»» Songs or chants
Group Organization
»» Point systems
»» Magic word for the day
»» Count down
»» Ball zone
»» Mission “Impossible”
»» Bunny hop with ball between legs
• Breakdown
Skyhawks’ Dances & Songs
Difficult Children
• Breakdance
»» Mini-Hawk® Dance (to the tune of the
Chicken Dance)
»» Coach’s helper
»» Ooh Aha Aha Aha Ooh
»» Top cop
Motivational
Daily Themes
»» Excite-O-Meter
»» Crazy hats, shorts, hair day
»» Sky-ball
»» World Cup day
»» Program clap
»» Team Sport day
»» Athletic stances
• 10 Point System
»» Positive reinforcements or rewards
for the entire group (no candy or food
rewards)
Attention Getters
»» Magic word for the day
»» Chants
»» Two claps on one
»» Field set up
»» Trivia day
Coach's Manual
TEACHING LIFE SKILLS
Playing sports can teach the importance of maintaining a positive attitude, respect,
sportsmanship, responsibility, and teamwork – but kids need your guidance to learn
these life lessons. Skyhawks goal is to show you how to find and use “teachable
moments” on the playing field. Each day you will focus on one particular life skill;
however, it’s important to note that all of the life skills should be integrated throughout the
entire week.
MONDAY
Sportsmanship
TUESDAY
Respect
WEDNESDAY
Leadership
When including life skills into a camp, here are some important
things to remember:
»» Model it – If you want them to do it, make sure you are doing it.
»» Expect it – When your expectations are reasonably high,
Participants rise to the occasion.
»» Teach it – Give children the tools they need to demonstrate the
life lesson.
»» Praise it – When you see or hear a Participant applying a life
lesson, recognize it and praise him or her for making positive,
respectful decisions.
»» Discuss it – Pick out times when you see other Participants
applying life lessons and discuss them with your Participants.
»» Correct it – Be consistent when teaching life skills. At the same
time, be sure you are being respectful while correcting the
behavior.
THURSDAY
Responsibility
FRIDAY
Teamwork
»» Acknowledge it – Don’t just let things slide! Be sure to notice
when appropriate behavior is being exhibited, and make sure
to call them on non-appropriate behavior!
»» Reinforce it – Remind children of their good decisions so that
they remember how it felt, the praise they received, and the
overall experience of applying a life skill.
»» Reward it – Reward consistent applications of life skills.
Throughout the day, reward points when observing life skills.
On Monday start with awarding one point and by Friday raise it
five points for each life skill that is recognized. Also, let a child
pick a game, lead the group to a water break, etc.
To find a more detailed schedule of like skills go to Coaches
Corner and click on the Coaching Resources link. Look for the
Teaching Life Skills link and that will provide you with additional
information. Make sure to review before stepping out on the
playing field!
Coach's Manual
Discipline
Conclusion
If you do not have RESPECT, it becomes more difficult to
discipline. The dictionary defines discipline as: “Training
that develops self-control; punishment; method to correct
dissobedience; set or system of rules and regulations.”2
We need to answer four questions before we can begin to define
HOW to discipline.
Children have difficulty with transitions and lag time. Participants
rarely act out during fun or active exercises and games. Children
are your best source of criticism. Before you use any form
of discipline, look to your group and then critique yourself.
Evaluating a participant’s feedback may be all that is necessary
for you to resolve situational behavior and to better yourself as
a Coach. Moreover, you may discover that the real problem is
with you. You may be setting the children up for failure, and then
nobody wins. Once you identify the root of the problem, you can
fix it.
1. When does acting out occur?
What can the Coach do?
2. Where does acting out occur?
»» If the group is at its worst when you are giving instruction, work
on your presentation.
Skyhawks defines discipline as: Using a consistent system of
rules and regulations to develop self-control and attentiveness; a
method that limits acting out or bad behaviors.
3. Why does acting out occur?
4. How does acting out occur?
»» If the group is at its worst during in-between activities, work on
organization and transitions.
When we isolate these questions and address each one
independently, an interesting correlation develops.
»» If the group is at its worst during breaks, shorten them.
1. When – During transition times.
»» If the group is losing focus during a game or exercise,
change it.
• When basic needs
are not met
• During instruction
• Before program
• In the dug-out
• In line
• After program
• When sitting in groups
• During lunch
2. Where – Anywhere the situation permits it.
• When sitting in large groups
• In lines
3. Why – They are bored.
• In dug-outs
• In bathrooms
• Not having fun
• Tired of sitting down
• Tired of listening to you
• Tired of whatever it is you
are doing
• Tired of lunch
All of the above functions of coaching are interrelated. If one
function of the system fails, you may jeopardize the end result.
If you find you are using discipline to get attention, as an
organizational tool, or to create structure, you are not using
discipline in the proper manner. This will cause more trouble later
in the week. Coaching children can be very difficult, but nothing
is as rewarding as the gratitude and appreciation of a child.
• Tired of the exercise
4. How – By doing something active.
• Talking out of turn or not
listening
• Pulling ponytails or clothes
• Hitting and fighting
• Squirreling around and
running away
2 G. & C.Merriam Co. (1975). Webster’s New Collegiate Dictionary.
Coach's Manual
BEHAVIOR ISSUES
Pay very close attention to the behavior of all your kids. You can
typically identify children who will cause problems or challenge
your authority within the first three hours of the program.
Because problematic behavior breeds other troubles, define
consequences for bad behavior and follow through. You may
experience these situations once or twice a week, or once
or twice a day. This section will better equip you to respond
appropriately to these behavioral situations.
Under no circumstances should a participant be made
to do physical activity or experience any physical form of
punishment. This may be considered corporal punishment
and is against the law. This includes running laps, push-ups,
sprints, grabbing/hugging poles, etc. Yelling at participants
in a derogatory manner may also be considered a form of
corporal punishment.
Even though a situation may require immediate response, do
not forget to ask yourself why it happened in the first place. The
behavior needs to result in a consequence. However, you can
prevent the situation from happening again by modifying your
structure or approach. Do not set the children up for failure.
Some tips to remember:
»» Define your behavior expectations (rules and regulations)
immediately (during warm-ups and stretching).
»» Do not get angry.
»» Do not react; think beyond your reactions or actions.
»» Discipline the behavior, not the child.
»» Be consistent with the consequences.
»» Provide immediate responses for inappropriate behavior and
consistent follow through.
»» Keep any reprimands private.
»» Never require a participant to hold hands with another
participant.
»» Be aware of older children abusing younger children.
»» Be sensitive to the participants’ feelings.
If you can reach this child, you will make a difference in her
life, and she in yours. These are the children you will never
forget. This is what teaching is all about. DON’T GIVE UP! The
reward is worth it for both of you. Talk to your Director if you
need more ideas.
Coach's Manual
THREE COMMON PARTICIPANT
BEHAVIOR TYPES
The Drifter
Signs:
»» This child is very reserved and apprehensive.
The Attention Starved
»» This child may not want to be at the program.
Signs:
»» This child may very well be insecure and lack confidence.
»» This child is a very active and rambunctious player.
Proper Reaction:
»» This child acts out to receive attention.
»» Don’t pressure. Be a friend.
»» This child does not make a distinction between positive and
negative attention.
You will notice a drifter’s behavior pattern immediately and
must defuse it by being kind and reassuring. Begin a
conversation about anything other than the program. Talk
about pets, breakfast, or his shirt. Let him know you need a
helper and that he can play when he’s ready. This type is usually
pushed too much at home or doesn’t want to be at the program.
Assure him you are going to be a friend he can trust. Most
drifters shed their shell quickly and are ready to play in no time.
Be sensitive and persistent.
Proper Reaction:
»» You must ignore the negative and give praise for the positive to
recondition this type.
You will notice this type of behavior immediately, and the worst
thing you can do is say, “Hey Johnny, quit doing that!” To win this
type of child over, you must shower him with kindness. Ignore the
negative and wait patiently for Johnny to do something right; then
praise him for it. Or you could ignore his negative behavior and
praise those who exhibit positive behavior. Johnny will think to
himself, “Hey, maybe if I do positive things the Coach will notice
me.” Johnny probably gets attention at home only for his negative
behavior. You have the opportunity to make a tremendous impact
if you are skillful in reconditioning him by making him realize that
the only attention he will get from you is for positive behavior.
The Overly Competitive
Signs:
»» This child may be overly aggressive in play and be upset by
losing.
»» This child is very happy when all goes well, but becomes very
negative if failure enters the picture.
Proper Reaction:
»» You must spend time talking about the issues of being a good
sport, passing, and being a team player.
»» Praise him for the good you see and nurture the overcompetitive attitude.
Coach's Manual
BULLYING
It is the policy of Skyhawks to maintain an athletic environment that is free from
harassment, intimidation, bullying and/or threats or violent acts. Each participant has
the right to attend a program in an atmosphere that is free from conduct that can be
considered harassing, coercive, or disruptive.
Bully-Spotter –
What is Bullying in Sports?
PHYSICAL
Bullying is when one or more participants
(the bully or bullies) target a single other
person (the victim) and use behavior that
has the intention to hurt that person. The
bully must: have power over the victim
and have intent to harm the victim through
this power.
MILD
MODERATE
SEVERE
»» Hitting, slapping, heckling
with intent to hurt
»» Illegal use of arms, legs, hands
on playing field
»» Physical violence to
deliberately inflict pain
»» Head butting
»» Throwing ball at player with
intent to hurt
»» Holding player down against
his/her will
»» Tripping
»» Breaking/damaging property
»» Striking with equipment
»» Inappropriate, unwanted
touching
»» Throwing objects at someone
»» Taking possessions (clothes,
equipment, etc.)
»» Spitting on purpose
»» Critical comments meant
to hurt
RELATIONAL
»» Blame-placing; gossiping
»» “Talking trash”
»» Dirty looks meant to hurt
»» Excluding or isolating
another player
»» Exclusion more than once
»» Embarrassing in front of others
»» Setting up to look foolish/take
blame
»» Threatening to reveal personal
information
»» Shunning a player from a
team; isolating someone
through rumors (or untrue
comments to media)
»» Hurtful ethnic slurs
»» Gossiping with intent to isolate
»» Mild ethnic slurs
VERBAL
»» Obscene gestures
»» Verbal threats to harm person
or possessions
»» Poking fun
»» Poking fun
»» Inappropriate language
towards others; comments
on sexual preferences
»» Inappropriate language towards
others; comments on sexual
preferences
»» Name calling without hurtful
intent
»» Name calling without hurtful
intent
»» Verbal threats of violence or
inflicting bodily harm
»» Use of a nickname when
told not to
»» Use of a nickname when told
not to
»» Escalating rudeness towards
others
»» Verbal rudeness to authority
»» Verbal rudeness to authority
»» Ongoing sexual harassment
»» Unwanted sexual comments
»» Unwanted sexual comments
»» Verbally insulting fans
»» Verbally insulting fans
»» Verbal abuse toward coach,
ref, fans
»» Threats of/or retaliation for
reporting bullying
Coach's Manual
STEPS TO MODIFYING PARTICIPANT
BEHAVIOR ISSUES
Praise/Model
Positive Prevention Using Positive Reinforcement
Rules of Conduct and Consequences for Participant
Misbehavior
Behavior Increases – Tell a participant “Great job!” after he has
accomplished a new skill the correct way. Give him positive
encouragement when he listens or performs any action in the
appropriate manner. The participant will want to continue in the
same fashion to be reinforced again. Identify the child who will
be trouble and immediately commend him for his good behavior.
You may have to reshape his thinking because he might get
attention at home only for acting out inappropriately.
»» Warning
»» Give praise.
»» Let them know when they do something correctly.
»» Offer high-fives or thumbs-up.
»» Be active and involved in ALL activities.
Eliminate the Stimulus
Eliminate behavior using negative reinforcement
Behavior Decreases –Be proactive. Eliminate bad behavior before
it takes place. For example, if the same two participants always sit
and talk together, casually separate the two before your group sits
down (so no one notices and thinks the two are being punished).
When you have removed the distraction, the participants will sit
and listen rather than visit and disrupt. Immediately follow up
with positive reinforcement.
»» If they bounce the ball while you are speaking, ask them to
place the balls in the ball jail before you speak.
»» If they pull grass, they are bored! Start another activity.
Consequences
Eliminate the behavior using negative consequences (not to be
confused with punishment)
Behavior Decreases – Remove a stimulus to make bad behavior
decrease after it has already occurred. (Examples include giving
time-outs, taking the ball away, and eliminating a fun group
game.) This is the last method of discipline before alerting the
Director. When might negative consequences be appropriate?
»» Time-out
»» Speak with the Director
»» Director will call home
Establish rules and expectations for the week on Monday
morning. Rules are more likely to stick when made by the
children. Establish a set of rules and guidelines for the group
and stick to them. Players must know up front what behavior is
inappropriate and what the consequences will be. Don’t be afraid
to use time-outs to condition players for appropriate behavior.
If you are unsure of a situation, ask your Director. Never lose your
temper with a participant. This is inappropriate behavior and is
grounds for dismissal. If you think you may lose your cool, tell
the Director you need a break. Following are our suggestions for
some fundamental rules:
»» No swearing.
»» No fighting.
»» Be a good sport.
»» Stay off all equipment (playground equipment, cones, disks,
flags, etc.).
»» No other misbehaving.
Note: Time-outs are fine, but must be used swiftly in a nonthreatening manner. Time-outs can last no more than one min.
per year of age of child. The Coach must be light-hearted about
it and just make the point quickly and harmlessly. It is better to
do this right away instead of letting the behavior persist, spread
to other team members, or escalate. Let the player know bad
behavior has consequences, but don’t punish the player. Johnny
is not bad, but Johnny pushing Amy down is bad. Children
will test you and the boundaries you set. If you follow through
and hold firm on your boundaries, the children will test those
boundaries less and less as the program progresses.
»» When positive reinforcement and negative reinforcement
have failed
»» When behavior jeopardizes the physical safety or well-being of
others (e.g., hitting, kicking, fighting)
»» When behavior jeopardizes the mental or emotional
well-being of the participant or others (name calling, teasing,
cussing, etc.)
Coach's Manual
COACHING ASSIGNMENTS
Once an AM has assigned staff to a program, he/she will send the assigned Coaches and
Directors their assignments via email. Once the Coach/Director receives the assignment,
they should respond within 24 hours to accept/decline via their online account. Failure
to respond will mean the Coach/Director has forfeited the assignment. Assignments will
typically be sent on Tuesdays or Wednesdays. Coaches and Directors will have the ability
to view their assignments, including the program location, in their account.
When a coach or a director are assigned to
a program, they will receive the following
email with an invitation to view their
assignment online.
Coaching Assignments - 20
Coach's Manual
VIEW A PROPOSED
SCHEDULE
Once logged in to your account, select
Schedule from the menu on the left hand
side. When you select Schedule the
screen below will appear.
Click
Schedule
ACCEPT A PROPOSED
SCHEDULE
To view your proposed schedule, click
on the Proposed tab. To accept the work
assignment, select Approve. If you will
not be working, select Decline. If you are
already logged in, you will be taken to the
screen below when clicking the links from
the email, otherwise, log in to Skyhawks.
com and select Schedule on the left hand
side bar.
Click on the
Accept or
Decline link
Your accepted
assignments will
now appear in
the Confirmed
tab.
Coach's Manual
CHANGES IN ASSIGNMENTS
SCHEDULES
Changes may be made in your assignment, so be patient. The
number of participants signed up at a given program and the
staff’s availability are the primary factors that dictate when and
where a Coach will work. Changes are dictated by the nature of
the business and the staff. The following are examples of reasons
an assignment may change:
Dedication and commitment begin with scheduling. “Scheduling”
refers to the daily schedules associated with each sport.
Schedules are the most important tool for organization and having
fun. Schedules should be reviewed and new ideas implemented
every day by the Director. Adapt your games and exercises to
meet the physical, emotional, and cognitive abilities of your
group. You should feel comfortable working on your schedule
with the Director. Do not hesitate to ask questions or make
suggestions for the week. Directors check schedules on a daily
basis. Staff are required to bring printed or written schedules
each day to their program.
»» Additional participants sign up over the weekend.
»» Fewer programs are being run than anticipated.
»» A scheduled Coach does not accept his/her assignment.
»» A Coach takes the week off or quits.
»» A Coach has an emergency.
TIME OFF
Submit all requests for time off to your Area Manager via email as
well as through online account. All requests must be received at
least three weeks prior to the requested time off.
PERSONNEL FILE CHECKLIST ITEMS
It is critical that your personnel file be complete. If you receive
notice that some of your checklist items are missing, this means
your personnel file is incomplete. Please go to your account
and complete all missing items. If you have any questions or
concerns, please contact your Manager.
Coach's Manual
PROGRAM IMPLEMENTATION
PARKING LOT DUTY
The thing that children and parents will remember the most about Skyhawks is the way
they were greeted by Skyhawks staff on Monday morning. You won’t get a second chance
to make that first impression.
Enthusiasm makes the difference! Engage the children before
they unbuckle their seat belts. Even though they may not respond
verbally, they will emotionally. The parade of champions begins
when the first car arrives. We are the adoring fans. Roll out the
red carpet and treat them like superstars! Waving and smiling to
incoming traffic will be second nature by the end of the summer.
When on parking lot duty, you are acting as both Coach and
traffic monitor. Coaches should be placed at strategic points in
order to optimize the safe and efficient flow of traffic. Drivers and
participants should be able to see coaches easily. Create separate
areas for those parents who wish to park and those who wish to
drop off their kids.
Respect the boundaries of Mom and Dad. Allow them time to
park and talk over their own rules before you jump in. Be patient
and inviting. After Mom or Dad opens the car door, approach
them and greet them with appropriate enthusiasm. After Monday,
and after you have introduced yourself, you may actually open
the car doors and assist the participants in getting out of the car.
When welcoming a participant, smile, use a friendly voice, and
engage the participant with a sincere welcome. Quickly check for
all the program essentials (i.e. lunch, snack, water, sunscreen,
appropriate clothing) and then usher the participants to the
field. Our clients are children. This should be a fun and positive
experience.
Goals:
»» Meet safety needs of parents and participants
(Maslow’s Safety needs).
»» Wave and greet each car upon arrival.
»» Ensure the most efficient flow of traffic possible.
Implementation:
»» Review parking lot assignments.
»» Clearly mark the entrance and exit to the parking lot.
»» Greet the participants and parents.
»» Check for program essentials such as lunch, snack,
appropriate clothing, water and sunscreen.
»» Usher all participants from the parking lot to the designated
check-in area (Gate).
»» Following check-in, direct each participant to a designated
activity area where a Coach will be waiting to engage the
children in a fun game until the program is ready to begin
»» Distribute Parent Information Cards on Monday.
Coach's Manual
THE GATE SYSTEM
Monday Check-in – Every participant
must check-in with the Director. Once
a participant is checked-in, send them
to a designated area where a Coach will
be organizing an activity. Continue the
activity until a majority of the children are
present. The program will begin at the
start time published on the control form.
Once participants have been placed in
groups, check-in each child on your own
roster. If you were not provided a roster
by the Director, then write down each
participant’s name.
Walk-ons – If we have enough staff,
children may sign up on the day of the
program with the appropriate organization.
If the hosting organization accepts
registrations the parent should be directed
to contact the hosting organization. If
Skyhawks takes registrations, the parent
must either call 800-804-3509 to register
over the phone or the parent should go
online to register. Payments should not be
accepted at camp.
Monday Night – Directors will call all
participants who did not show up. This is
the customer service that sets Skyhawks
apart from all other program providers.
Find out why the child did not attend and
inquire as to whether the child will attend
the rest of the week. Unfortunately, some
parents forget to mark their calendars.
Both the parent and the child will be
grateful you called!
Tuesday - Friday Check-in – If there have
been any additions to or subtractions from
your group, you should be given a new
roster. If you are not given a new roster,
then add the participants to or subtract
them from your roster, as appropriate.
Using the Gate System, check-in each
participant with his/her Coach. Following
check-in, the Director will visit each group
and note which children are not present
on his/her roster. It is the Director’s
responsibility to contact the families of all
absent participants. The Director must find
out why the child did not attend and when
to expect her back. If the child did not like
something, now is the time to find out and
get the child back to the program with a
positive experience. This will eliminate a
lot of problems and parental frustration.
Monday - Friday Check-out – Check-out
each child through the Gate System. At
the end of the day, line up each group
behind a cone. Position the Director and
a Coach inside the Gate. Line up the
remaining Coaches in front of the cones.
For a parent to check-out her child, she
must first approach the Coaches lined
up in front of the cones. Next, she must
identify her child. Once the Coach has
acknowledged the parent and the child,
the parent may leave with her child
through the Gate. The Director will then
check-out each participant at the Gate.
Once the lines have thinned out, an
appropriate number of Coaches should
leave the cones to assist in the safe flow of
traffic (parking lot duty).
Before parents start arriving:
»» Set up fields and gate.
»» Have roster/attendance sheet prepared.
»» Set up areas for participants to drop off
their “stuff” as they come in.
»» Set up activity for “early” arrivals to do
while other participants are checking in.
»» Synchronize your watches.
Coach Responsibilities:
»» Be in the parking lot, meeting and
greeting parents and participants.
»» Check for snack/lunch, proper clothing,
sunscreen, water, etc.
»» Direct/walk them to the gate for
check-in.
»» Point out the Director and who they
need to go see.
Goal:
»» Come back to the gate so you are there
by 8:59 a.m., so we can start camp at
9:00 a.m.
»» Ensure each participant leaves with his/
her proper parent or guardian.
»» Do NOT be back at the gate any earlier
than 8:58 a.m.
»» Ensure each participant moves safely
from the “Gate” to the parking lot.
Director Responsibilities:
»» Ensure the safety of participants in the
Parking Lot area.
»» Ensure the safe flow of traffic out of the
Parking Lot area.
2 person gate system / parking lot duty
(Assume program start time is 9:00 a.m.)
Things to keep in mind:
»» Not all of your participants will arrive by
the published start time.
»» The maximum number of participants
you will have is 2x the program ratio.
»» Do NOT allow parents to drop off their
children and leave before 8:45 a.m.
»» Be at the gate checking participants in.
»» Give them direction as to where to put
their stuff.
»» Show them the activity and
supervise activity.
»» Start camp at 9:00 a.m.
Ideas:
»» Set up an obstacle course (demo to
first couple participants and have them
teach next arrivals).
»» Set up a game to play (a repetitive game
– e.g. knockout).
»» Explain that you are still setting up and
cannot be responsible for their children
before you complete your set up.
Coach's Manual
ORIENTATION
The following is a list of expectations for Coaches and Directors during the Orientation.
Set-up
»» Brief Bio/History/Credentials
»» Directors will prepare the area for arrival while the staff are
setting up their fields.
• Where you are from
»» Directors will review staff duties and set expectations.
• Where you go to school – or will be going to school
»» Every participant will be checked-in. If the roster is not on site,
sign in each child on a list. Collect names, phone numbers and
email address to use until the roster arrives.
• Relevant sport history – sport credentials
Opening Orientation
»» During the opening orientation, the staff should be standing in
a straight line, shoulder to shoulder, behind the Director. Staff
should not hold any balls, equipment or anything else that may
distract a participant during the Director’s Orientation.
»» Start with an Attention Grabber.
• Where you live
“I played basketball and lettered all four years of high school;
we won three state championships. I was voted 1st team
All-American, and I currently play in an intramural league at
Colorado State University, and hope to play for the basketball
team next year.”
Keep it positive, tell the truth. If you a returning Skyhawks
coach or have been a Skyhawks camper these are great to add.
»» One thing about you
»» Directors should introduce themselves and then each Coach
should introduce him/herself.
“I was born in Russia” or “I can speak 3 languages.”
»» State your name
This should be something interesting and unique to you. Use
good judgment. The kids and their parents are listening.
“Hello Skyhawkers, my name is Coach ________! Can everyone
say Coach _______?”
This should be done with enthusiasm and energy. Some staff
prefer to spell out their name, or do a cheer to it. Make it fun.
This will help set the tone for the program. You should pick
your name or nickname as your coaching name (Coach Mike
or Coach Fly Fish). It should be consistent throughout the
program and it should always be professional. Please err on
the side of good judgment. If you have a question about your
chosen name, please ask your AM.
Welcome parents, participants and the Hosting Organization.
»» Request that parents remain until after the opening orientation
so they can hear the parent orientation as well as ask questions
and receive a handout (Parent Information Card & Online
Program Evaluation reminder).
Dismiss Children to Begin Program
»» Group participants behind cones by age. A Coach is assigned
to each group.
»» Take groups to assigned area and begin warm-up and
stretching during the parent orientation.
Coach's Manual
Orientation Overview
»» The Director will cover the following items during
the Parent Orientation:
• Weather-related concerns: Skyhawks does not cancel
programs due to rain. It is up to the parent to decide if the
weather is acceptable. Unless there is danger, recommend
that parents check-in during lunchtime with dry clothes for
their child. Remind everybody about sunscreen.
• Children should bring liquids, lunch, and snack.
• Shirts: Participants will receive shirts on Monday. Encourage
them to wear shirt throughout week and also on Friday
tournament day.
• Sport Balls: Participants will receive sport balls on Monday
for most mini-hawk, multi-sport, soccer, basketball, flag
football, and volleyball camps.
• Clothing concerns: Look for new shoes and advise parents
to bring comfortable sneakers but not sandals. Recommend
that dry/extra clothing be brought on bad weather days.
• Where to meet: Introduce the “gate system” and our Checkin & Check-out procedures.
• Ask to be advised of any medical conditions. Directors may
administer medication if they feel comfortable doing so. You
are not required to administer medicine. If you choose to
administer medicine, use these guidelines:
»» Do not accept an entire bottle of medication for the entire
week. The parent must provide you with the medication on
a daily basis.
»» Ask the parent to put the exact daily dosage in a ziplock
bag along with a note explaining the conditions under
which the medication is to be administered.
»» Hand the baggy to the child when it is time to administer
the medication. Do not handle the medication.
»» The Director will meet with parents and explain the Orientation
handout. Directors will also:
• Preview the coming week.
• Review Skyhawks’ discipline policies: If parents ask about
our discipline policies, provide them with the following
information.
If a child is acting out, our staff will:
»» Point out the good behavior of another participant.
»» Eliminate the stimulus for the bad behavior (e.g., remove the
ball, move the participant).
»» Enforce consequences such as a time-out.
»» Notify the Director and the Director will visit with the child.
»» Call home.
Note: We will not send a child home without first consulting with
the Area Manager and the parent
Coach's Manual
AGE ASSIGNMENTS AND GROUPINGS
SPORT BALLS
»» On the first day of the program, the Director is responsible for
arranging participants in lines according to their ages.
»» Sport balls will be given out on Monday to the following camps:
half and full-day Basketball, Flag Football, Mini-Hawk®, MultiSport, Soccer, and Volleyball. Contact your Area Manager if you
have any questions.
»» Announce that participants are to “find their friend.” If two
participants wish to be in the same group and they are close
enough in age, then be accommodating.
»» Once participants are grouped, a Coach will be assigned to that
group for the week.
»» Review the Staffing and Ratio rules on the next page. This chart
will show you how many groups to organize and whether the
Director will be taking a group.
EQUIPMENT DISTRIBUTION
»» Lacrosse equipment will be distributed Monday morning.
»» Each director is responsible for blowing up all sport balls before
camp begins.
MERIT AWARDS
»» Merit Awards are distributed at Tiny-Hawk™, Mini-Hawk®,
Multi-Sport, Beginning Golf (SNAG®), Track & Field,
Cheerleading, and Quickstart Tennis on the final camp day.
»» Each coach needs to complete and hand out to participants
within their group for the week.
»» If you need extra equipment, call your Area Manager Monday
morning. If a participant is missing any of the safety equipment,
that child is not to participate.
»» Directors are responsible for reviewing all Merit Awards Friday
morning to make sure they are complete.
»» Remind participants to bring their ball back every day.
PLAYER EVALUATION
Lacrosse Directors: Some participants will be renting lacrosse
equipment. You will be provided with a rental roster and the
equipment. Organize the equipment into appropriate rental kits
on Sunday night. If a child who was not previously on the rental
roster shows up on Monday, don’t panic! Find out when the child
submitted a rental request and where it was sent. If it was sent
within the last week, it is possible that it was received too late
to show up on the roster. Be accommodating. If you have extra
equipment and a parent would like to rent the equipment on site,
please have them call 1.800.804.3509 to pay for the equipment.
If the child says they already paid, then call your Area Manager
and let him/her know of the discrepancy. If a child shows up
with his own equipment, but is missing certain items, it is your
responsibility to let his parents know what is still needed.
T-SHIRTS
»» T-shirts are distributed at the close of the program on Monday.
»» Encourage all participants to wear the T-shirts on Friday for
Tournament Day.
»» Player evaluations are given out to participants on the final day
for the following camps: Baseball, Basketball, Flag Football,
Soccer, Lacrosse, Tennis, and Volleyball. Evaluations are given
to participants’ ages five and up that participate in either a half
day (3 hours/day) or full day (6 hours/day) camp. Log into your
online account for a sample.
»» Each coach must complete and hand out to participants within
their group for the week.
»» Directors are responsible for reviewing all player evaluations
Friday morning to make sure they are complete.
PARENT INFORMATION CARDS AND
PARENT EVALUATIONS
Parent Information Cards: Information Cards will be distributed
to parents on Monday morning. The remainder should be
distributed on Monday afternoon.
Program Evaluations: All program evaluations may be completed
online at www.skyhawks.com. All programs and coaches will be
evaluated at the end of the week.
Coach's Manual
PARTICIPANT–TO–COACH RATIOS
AND STAFFING GUIDELINES
A. 6:1 PROGRAMS (3.5 TO 4 YEAR OLDS: SC, BS, BK, MS)
D. 12:1 PROGRAMS (7 TO 12 YEAR OLDS: MS, FF, LX)
Kids
Director
Coaches
Groups
Kids
Director
Coaches
Groups
0–12
1
1
2
0–26
1
1
2
13-18
1
2
3
27-36
1
2
3
19-23
1 FREE
3
3
37-39
1 FREE
3
3
24-29
1 FREE
4
4
40-50
1 FREE
4
4
30-35
1 FREE
5
5
51-63
1 FREE
5
5
36-41
1 FREE
6
6
64-78
1 FREE
6
6
42-46
1 FREE
7
7
B. 8:1 PROGRAMS (4 TO 7 YEAR OLDS: SC, BS, BK, MS, TN)
(5 TO 7 YEAR OLDS: FF, VB) (5 TO 8 YEAR OLDS (GF)
D. 12:1 PROGRAMS (7 TO 12 YEAR OLDS: MS, FF, LX)
Kids
Director
Coaches
Groups
0–28
1
1
2
Kids
Director
Coaches
Groups
29-42
1
2
3
0–18
1
1
2
43-45
1 FREE
3
3
19-24
1
2
3
46-60
1 FREE
4
4
25-27
1 FREE
3
3
61-75
1 FREE
5
5
28-36
1 FREE
4
4
37-45
1 FREE
5
5
46-54
1 FREE
6
6
55-63
1 FREE
7
7
64-72
1 FREE
8
8
C. 10:1 PROGRAMS (5 TO 9 YEAR OLDS: CL)
(7 TO 12 YEAR OLDS BK, BS, VB)
Kids
Director
Coaches
Groups
0–22
1
1
2
23-30
1
2
3
31-33
1 FREE
3
3
34-44
1 FREE
4
4
45-55
1 FREE
5
5
56-66
1 FREE
6
6
Coach's Manual
MARKETING/PROMOTING SKYHAWKS
PROGRAMS
»» Facebook: Please become a fan of Skyhawks Facebook page.
(http://www.facebook.com/SkyhawksSportsAcademy)
»» If you have a sign or banner, hang it in the most visible location.
We want passersby to know who we are! Put up and take down
the signs or banners on a daily basis.
»» Always sell future programs.
»» Sell programs in which you will be working. Contact your
Area Manager for copies of flyers with programs you will be
coaching. You may distribute these to campers to encourage
children to register for the camps you are involved with.
»» Be personable with the parents and build loyalty
toward Skyhawks.
»» Encourage parents to visit www.skyhawks.com for a complete
listing of camps in their area.
»» Invite them to return for another program.
• Did the group learn new skills and tactics of the game?
• Did the group have fun?
»» Professionalism
• Appearance
• Was the dress code followed?
• Punctuality
• Appropriate language
• Field & Gym setup
• Field & Gym clean up
»» Group Response
• Participants’ enthusiasm toward the Coach
• Did participants listen to the Coach?
• Is the group disciplined?
• Did the group stay active?
• Did the group have fun?
»» Scheduling Flexibility
COACH RANKING
Quality ranking applies to Skyhawks Staff and ensures that every
Skyhawks program is conducted with a high standard of quality.
A rank is the measure of a Coach or Director’s overall quality
based on a set of evaluation criteria. Skyhawks quality rankings
drive the process of assigning staff to programs. The highestranking Coaches or Directors will be staffed first. Grades for the
week will be based on six elements.
Areas of Scoring
»» Schedule Implementation
• Daily Curriculum and schedule preparation
• Daily implementation of curriculum and schedule
• How easy was Coach to contact for staffing?
• Is Coach available to do other sports when needed?
• Does Coach complain about assignments?
• Does Coach insist on being with other Coaches?
• Can Coach travel?
Skyhawks Quality Scores:
5 = Excellent
Very rare. Only on occasion should we see A’s being given. This
shows exceptional talent and effort!
4 = Good
Shows you went above and beyond our expectations. This is very
difficult to earn!
• Creativity & proper use of games
3 = Average
almost all scores should be a C. Our standards are high.
• Use of organizational and transitional games
2 = Below average
»» Communication & Presentation
• Enthusiasm
• Communication with children
• Clear instruction
»» Teaching
• Did Coach assess and set attainable goals?
1 = Not acceptable
These scores should be managed similar to a curve. The best
performing Coach for the week will have the best results and
the scores must reflect that. This is critical to the success of
scheduling, and the Directors’ positions and rankings are affected
by how well they score, evaluate, and improve the performance
of staff.
• Did Coach assess skills of participants?
• Did individuals improve?
Coach's Manual
STAFF WRITE-UPS
Directors are responsible for evaluating staff and helping them
improve. Write-ups are issued when Skyhawks policies are
violated (e.g. late arrival, not wearing the staff shirt, leaving early,
etc.). Write-ups will be turned in to the AM at the conclusion
of the week and will be utilized to determine assignments for
upcoming programs. Following is a list of the policies subject to a
write-up:
POLICY
VIOLATION
Dress Code
Not wearing appropriate uniform
Appearance
Not following appearance policy
Tardiness
Arriving late more than once
Profanity
Swearing during a program
Schedule Preparation
Not bringing a written schedule to the program
Merit Awards
Filling out Merit Awards at any time on Friday
Substance Abuse
Not following substance abuse policy
Inappropriate Conduct
Talking on cell phones during work hours
Visiting with friends during work hours (other than
current staff)
Telling inappropriate jokes
Leaving program during program hours
Touching participants inappropriately
STAFF WRITE-UP FORM
*To be used only when a Skyhawks policy has been violated!
DIRECTOR:
SPORT:
LOCATION:
COACH
DATE
POLICY VIOLATION
1
2
3
4
Coach's Manual
PAYCHECKS AND DIRECT DEPOSIT
The following is a schedule of dates checks will be mailed by
and the schedule for the pay periods. A payroll period covers two
weeks. Payroll begins on Sunday and ends on Saturday. Paydays
are the first Friday following a pay period. You can avoid the
waiting for the mail by signing up for Direct Deposit in your online
account. If you sign up for Direct Deposit, then your paycheck
will be deposited directly into an account that you specify.
Skyhawks Sports’ payroll service transmits the funds to your bank
on the Friday of payroll. It is then up to your bank as to when they
place the funds into your account. It should be no later than the
following Tuesday.
PAY PERIOD START
PAY PERIOD END
PAY DAY
12/14/14
12/27/14
1/2/15
12/28/14
1/10/15
1/16/15
1/11/15
1/24/15
1/30/15
1/25/15
2/7/15
2/13/15
2/8/15
2/21/15
2/27/15
2/22/15
3/7/15
3/13/15
3/8/15
3/21/15
3/27/15
3/22/15
4/4/15
4/10/15
4/5/15
4/18/15
4/24/15
4/19/15
5/2/15
5/8/15
5/3/15
5/16/15
5/22/15
5/17/15
5/30/15
6/5/15
5/31/15
6/13/15
6/19/15
6/14/15
6/27/15
7/3/15
6/28/15
7/11/15
7/17/15
7/12/15
7/25/15
7/31/15
7/26/15
8/8/15
8/14/15
8/9/15
8/22/15
8/28/15
8/23/15
9/5/15
9/11/15
9/6/15
9/19/15
9/25/15
9/20/15
10/3/15
10/9/15
10/4/15
10/17/15
10/23/15
10/18/15
10/31/15
11/6/15
11/1/15
11/14/15
11/20/15
11/15/15
11/28/15
12/4/15
11/29/15
12/12/15
12/18/15
12/13/15
12/26/15
1/1/16
NOTE: Some Managers pay periods may differ from the one
shown above. In this event you will provided with an alternate
pay schedule at training.
Coach's Manual
CAMP POLICIES AND
PROCEDURES
WEATHER POLICY
Skyhawks will not cancel programs due to rain showers.
However, in the case of extreme weather conditions, the director
at each site may cancel or postpone the program for the safety
of the participants. To determine if there is a cancellation or
postponement, please check with the program director at your
site. In the rare event of a program cancellation, your child
will not be left alone. Skyhawks cannot provide refunds for
cancellations or postponements that are weather-related. Here
are some other things to note regarding Skyhawks weather policy:
»» We do not cancel camps because of bad weather.
»» There is a difference between sprinkling and raining. It is OK
to continue your field camps in a light rain. Hockey camps are
different. If it is raining hard or you see lightning/hear thunder
seek shelter.
»» In the event we have bad weather, try to wait it out. Wait it out
means take shelter for up to an hour waiting for the weather to
break. You should have a picnic area, baseball dug outs, small
buildings, etc. that you can use for the short term.
»» For a short term weather delay you should have a few games
planned – Skyhawks magic, stories (one person starts the story
and the next person in line continues where they last one left
off, etc), hot potato, etc. Once weather breaks head back out
and continue camp.
»» If weather persists or worsens you should seek your alternate
facility. This might be a gym, the recreation center or it might
be that your location does not have one. In that case you will
need to make the best of your situation. Keep safety in mind.
Kids are most likely to get hurt in these situations. Climbing
or standing on tables, bleachers, poles, etc is NOT permitted.
Don’t make a bad situation worse.
»» If you are able to utilize your alternate/back up facility make
sure you try and continue camp to some extent. Play kickball or
soccer if you have a gym or large room. Play games like cranes
and crows or sharks and minnows. Stay away from games like
tag or anything that involves running fast. If a participant falls or
worse yet collides with someone or a wall you are going to have
more problems.
»» If after an hour the weather persists you should call your AM
to discuss the plan. Then you should call the coordinator and
discuss it with them, if we all agree more than likely you will
need to call parents. IMPORTANT – here is what you should
say “Hi, Mrs. Hinchliff, this is Mike from Skyhawks. Your son/
daughter is here with us at camp today and I didn’t want to
alarm you by calling – everything is fine – I just wanted you to
know that we are experiencing some bad weather and we are
going to be in the gym (let them know where you are going to
be) until it stops raining. I wanted to let you know in case you
came by and we weren’t outside or in case you wanted to pick
up your son or daughter. We are not canceling camp, we will be
here until camp is over, and I just wanted to keep you posted
on the situation.” Note that we were specific in letting them
know they had an option, but we were not canceling camp.
»» You should stay at camp until the last child has been picked
up. If camp goes until 3 pm and you only have one kid left
from 1 pm on, you and need to continue ahead with the plan
(games, stories, etc). Make sure you always have at least two
staff there at all times until all the kids are gone. Do not start
letting staff go home without checking with me first. You are still
on the clock getting paid until camp is over.
»» Finally, use common sense and be prepared. Know the weather
forecast and remind parents about our weather policy when
they are picking up or dropping off and you know weather
might be an issue. Call your coordinator and let them know
you might be seeking a back-up facility later than day or the
next day.
Camp Policies and Procedures - 32
Coach's Manual
REFUND POLICY
Directors and Coaches:
Over the course of the summer, you will receive a variety of compliments, complaints, and concerns from parents.
Occasionally you will run across a parent that is upset with his/her child’s camp experience and ask for a refund.
This is often where things can get sticky, so do both of us a favor and refer them to your Area Manager. Important,
please do not tell them we will issue them a refund or even talk about our refund policy. If the parent is upset, talk
to them about the situation specifically and attempt to resolve the issue at a camp level. But when they inquire
about a refund tell them “all refund questions are handled by our Area Manager. Can I give you his/her number?”
We strive to make every customer happy. If you tell a parent that they should receive a refund and Skyhawks or
the partnering Organization determines a refund is not warranted in their situation, understandably, they are going
to be upset.
If you have any questions about this policy or parents requesting refund, please contact your Area Manager or
Area Director to discuss.
Respectfully,
Chris Stiles
Skyhawks Sports Academy
President
PROGRAM CANCELLATIONS /
PROGRAM TIMES
A Director may NEVER cancel a program or alter the beginning or
ending times of a program. Area Managers must make the final
determination as to whether to cancel a program or to alter the
beginning and ending times.
LATE PICK-UPS
If a parent is late picking up a child, it is the Director’s
responsibility to stay with the child until the parent arrives. Notify
the parent of the need to be on time in the future before releasing
the child to him/her. If the problem still persists, notify your AM so
that necessary follow-up can be done in order to ensure prompt
pick-up in the future. Directors may never allow a participant to
ride in the Director’s car.
NO SHOW POLICY
LOST PARTICIPANT PROCEDURE
Children must be supervised at all times. It is the responsibility
of both Coaches and Directors to take frequent head counts to
avoid loosing children. If a child is missing at any time of the day,
contact the onsite Director immediately.
Procedure for missing/lost children:
»» Onsite Director will issue a verbal command (Countdown)
all the participants will assemble for a head count.
»» Onsite Director will conduct a thorough search of all locations
at the program site, starting at the last point at which the
participant was seen.
»» Coaches will check with friends and siblings to determine if
they have seen or know where the participant may be.
»» In the event the child is not found quickly, the parents of the
missing child will be notified, as well as the police and the
Hosting Organization.
»» Onsite Director will complete an internal incident report.
In the event that a registered participant does not appear on
Monday morning, the onsite Director must contact the parents as
soon as time permits.
Coach's Manual
UNREGISTERED PARTICIPANT
POLICY
Payment for participation will not be accepted at the program.
If an unregistered child shows up at a program and his/her
parents are present, the family will be directed to contact
the Skyhawks toll free number 1.800.804.3509 to verify
openings, registration method (through Skyhawks vs. Hosting
Organization). If they may register through Skyhawks then
Skyhawks customer service will take the registration over the
phone and an email confirmation will serve as permission to
allow the child to participate. Parents will need to show the
coach the confirmation email.
If the parents must register through the hosting organization then
they must call or register in person and receive a recipt of the
transaction to show the coach to verify the registration.
If an unregistered child shows up at a program without his/her
parents, the onsite Director will call the parents and direct them
to contact Skyhawks at 1.800.804.3509 in order to register
the child. The onsite Director must also contact the Hosting
Organization to see if the child is registered. If the onsite Director
cannot reach the parents and the child is not registered, the child
will remain with Skyhawks staff until the parents are contacted.
The child will not be allowed to participate.
MAINTENANCE OF FOOD
Skyhawks does not provide or serve meals. Participants are
asked to bring a non-refrigerated lunch in a cooled container.
The food containers should then be placed in a shaded or cool
place as directed by the onsite Director. Participants should not
share food or utensils. If a participant does not bring a lunch
to a program that requires a lunch, the onsite Director must
contact the parents and request that a lunch be provided to the
participant. If the Director does not reach a parent, the child
should be provided with a lunch.
LUNCH TIME
Each Coach will eat lunch with his/her participants as a group.
Just because we are eating lunch does not mean we stop
supervising participants. Participants may not each lunch on the
bleachers. Staff members are not permitted to leave a program
during lunch. Participants’ lunches are for their consumption
only. It is the responsibility of each staff member to bring a lunch.
AFTER LUNCH ACTIVITIES
After lunch, children should let the food digest while the staff
entertains! The Director should plan out the week’s after-lunch
activities prior to the start of every program. The Director
should not put a Coach on the spot to come up with an activity.
Questionable jokes and stories are not permitted. Joke with your
participants, not about them. Maintain a sense of humor, but
avoid sarcasm.
BATHROOM AND WATER BREAKS
All bathroom and water breaks are to be taken as a group.
Coaches must inspect the bathrooms prior to any use. If a
child must go and the group is not ready, a free Director must
take at least two children to the bathroom. If the Director is
not free, then the whole group should go. Participants and
staff should bring water each day. Staff must not drink from a
participant’s water bottle.
Coach's Manual
HOSTING ORGANIZATION
RELATIONSHIPS
PARENT QUESTIONS, COMPLAINTS
AND CONCERNS
Each organization has a coordinator or representative who
represents Skyhawks in that community. This organization has
hired Skyhawks to provide sports programs in their community.
Communicate openly with coordinators and be respectful.
Welcome them at the program and let them have a role in the
program if possible. Welcome coordinators onsite and take time
to visit with them.
The best staff welcome parent concerns. This enables them to
take this feedback and use it to improve their service. The key to
accepting concerns is to welcome them. This process starts from
the first minute you meet the parents. Welcome them with a smile
and handshake. Introduce yourself and ask them their names.
Let parents know they are welcome at the program and that you
are eager to hear their questions and comments.
FACILITY RELATIONSHIPS AND
MAINTENANCE
Directors should be aware of the condition of the facility upon
arrival and report any problems or hazards to the facility staff or
the AM immediately. Skyhawks staff are responsible for the setup of all fields. It is your responsibility to leave the facility in the
same condition as when you arrived. Some of the best resources
at any program are the grounds crew and custodians. Take
care of them and they will take care of you. Get to know them
on a first-name basis. Offer a T-shirt at the end of the week. If
appropriate, report to the AM so that he/she may follow up with a
thank-you.
When you receive a complaint, follow these simple rules:
»» Give the person making the complaint your undivided attention.
»» Take him/her to a location away from the ears of your staff and
the kids.
»» Use eye contact and an open body stance.
• Agree - Agree with their concern. “Yes, I can understand how
you would feel that way.”
• Find - Find out what their concern actually is. They might
be complaining about your Coaches not having every child
play all of the positions. Ask them what position their child
typically plays and how the child likes it. You may just
discover they had a terrible experience on their last team and
the parent vowed to never make their child play goalie again.
Now you found out the parent is more upset because they
feel they have let their kid down when in fact they didn’t. You
can move forward.
• Flip - Flip the situation around. “Oh, now I see, Billy is not
very comfortable back in the goal. We can do something to
make him feel better.”
• Solve - Give resolution to this parent. “OK, here is what I am
going to do. Please follow up tonight at home with Billy, and
let me know how he is doing.”
Coach's Manual
STAFF POLICIES AND PROCEDURES
GENERAL RULES OF CONDUCT
Due to the care that has been entrusted in our Coaches, it is imperative that the general
conduct standards set forth in this section be adhered to strictly. Throughout more
than thirty-five years of operation, we have discovered that more than any other single
element, the coaching staff determines whether a program is a success or a failure.
When dealing with participants and their parents, Coaches must
strive for open and frequent communication. Coaches should put
forth their best effort to become acquainted with as many parents
as possible. Report ALL injuries to parents (especially anything
concerning the head). This shows good follow-up and concern for
the well being of the participants.
SUBSTANCE ABUSE
Each Skyhawks employee has a responsibility to our participants,
our employees, and the general public to perform his or her
work and to deliver services in a safe and conscientious manner.
Skyhawks Coaches and employees must be able to work in a
drug-free environment and must themselves be free from the
effects of alcohol and other job-impairing substances. The use,
sale, or possession by a Coach or employee of alcohol, liquor,
controlled substance, drug not medically authorized, or any
other substances which may impair job performance or pose a
hazard to the safety and welfare of the Coach or employee, the
participants, or the public, is strictly prohibited.
Skyhawks is committed to providing safe and conscientious
service to both its employees and the public. All employees who
suspect they may have an alcohol or substance abuse problem
are encouraged to report the matter to management before the
problem affects their employment status.
APPEARANCE POLICY
We pride ourselves on making parents and children feel safe.
Because fads and fashions come and go, we must adhere to a
very conservative appearance policy. Understand and respect
the image we represent. Let your personality, enthusiasm, and
vigor shape and define the personality traits that are unique to
you, not your general appearance. If you feel you cannot adhere
to this policy, we understand and respect that; however, we
will not need your services and we wish you the best of luck.
Exceptions may be made to the appearance policy if there is a
conflict with legitimate religious convictions. Our appearance
code is as follows:
»» For men, hair should be no more than 1 to 2 inches below the
collar and cut above the ears.
»» Hair should be one color only.
»» No jewelry should be worn other than a wedding ring and/or a
watch. (This includes earrings, for safety reasons.)
»» Facial hair must be groomed.
»» No tattoos should be visible.
»» No piercings should be visible (specifically tongue and/or nose
piercings while with the children).
»» We encourage being athletically fit.
»» Personal hygiene should be maintained at all times.
Staff Policies and Procedures - 36
Coach's Manual
DRESS CODE
Staff members are required to wear the uniforms specified by
Skyhawks. Wear red staff shirts on Mondays and Fridays. Proper
care and cleaning is the responsibility of the Coach. If extra or
new uniforms are required, please contact your AM immediately.
Please wear the attire in the proper manner (e.g. hats on forward,
shirt sleeves down, shirts tucked in, athletic shorts). Look the
part. Look good. Remember, you are a role model.
TARDINESS
Tardiness will not be tolerated. Because Skyhawks is a serviceoriented business, tardiness has a profound effect on the quality
of instruction. Allow extra travel time in case of unexpected
events. In the rare event that you are tardy or absent, notify your
AM and the main office of your whereabouts and estimated time
of arrival. Your phone call may ensure you are not replaced for
the week.
PARTICIPANT - COACH INTERACTION
TRANSPORTATION OF A
PARTICIPANT
Skyhawks staff may not drive any participant even in the
event of emergency. Call the Home Office at 1.800.804.3509
and select “0.”
GENERAL RULES REGARDING
TRAVEL CONDUCT
There are additional rules for travel programs. Any
questions concerning these additional rules should be asked
prior to traveling.
1. Directors are responsible for driving vans to and from all
locations. There may be times when other drivers may drive
(e.g. Director is tired, sick, etc.). The Director must appoint
his/her replacement.
2. Vehicles used for out-of-town locations are for official
Skyhawks use only. Only a Director or assigned driver may
use a vehicle after the program.
3. Coaches should be in the hotel rooms by 11:00 p.m.
Personal activity with participants, such as dates, is not
permitted. Never touch a participant inappropriately or anywhere
a swimsuit covers.
4. Consumption of alcohol by anyone under 21 will be grounds
for dismissal.
PHONE CALLS / TEXTING
6. No eating, drinking, or smoking or chewing tobacco will be
allowed in the van at any time.
Other than for emergency situations, staff is not permitted
to make or receive phone calls or text messages during the
program day.
7. Fines may be enforced for vans that are not cleaned prior to
being returned. Payment for damage to a vehicle will be the
responsibility of the individual who caused the damage.
5. If you are 21, excessive alcohol use will be grounds
for dismissal.
8. Obey all traffic laws.
PERSONAL WEAPONS RESTRICTED
9. Seat belts are required to be worn at all time
No personal weapons are allowed at any Skyhawks program. If a
Participant brings a weapon to a camp then contact the corporate
office immediately at 1.800.804.3509. The Participant’s parents
should be contacted immediately and the Participant should be
removed from camp.
10. Encourage safe driving.
(This is the responsibility of the Director.)
VOLUNTEERS
Volunteers are never permitted to coach or assist.
Out-of-town programs carry public relation duties as well. When
a special event is offered to or by program staff, we encourage
all staff to attend. This includes, but is not limited to, barbecues
and coaching clinics. Build good rapport with participants,
parents, and coordinators. These are the people who request that
Skyhawks return in the following years. While you are a guest in
another town, be aware of the image you maintain before, during,
and after a program.
Coach's Manual
COMMUNICATION WITH AREA
MANAGER AND/OR AREA DIRECTOR
Camp Emergency
1. Call Police, ambulance, fire (911)
2. Call Skyhawks corporate office (1.800.804.3509 hit ‘0’)
3. Call Area Manager (see contact sheet)
4. Call Area Director (see contact sheet)
Lost/Cannot find camp location
1. Call Camp Director
2. Call Area Director
3. Call Area Manager
4. Call Skyhawks corporate office (1.800.804.3509 hit ‘0’)
Sick/Cannot make it to work
1. Call Area Director
2. Call Area Manager
3. Call Skyhawks Corporate office (1.800.804.3509 hit ‘0’)
Need more/different equipment at camp
1. Immediately
• Call Area Director
• Call Area Manager
2. Later this week
• Email Area Manager
Email Area Manager
1. Questions about paycheck
2. Did not receive assignment for next week
3. Request for future time off (2 weeks notice)
4. Questions about coaches corner/checklist
5. General questions Employment Policies
Coach's Manual
EMPLOYMENT POLICIES
Equal Opportunity Employment Policy: Skyhawks is an equal
opportunity employer. All applicants and employees have been
and will continue to be considered without regard to sex, race,
religion, marital status, sexual orientation, age, national origin,
color, veteran status, or disability. All applicants are carefully
screened, and full consideration is given to their training,
education, skills, aptitudes, experience, and previous work
record. Our Equal Employment Opportunity policy applies to
all aspects of employment – recruitment, selection, training,
promotion, demotion, transfer, compensation and benefits, layoff,
recall, and termination.
Anti-Harassment Policy: Skyhawks is committed to maintaining
a work environment free of discrimination. In keeping with this
commitment, we will not tolerate harassment of our Coaches
and employees by anyone, including any supervisor, co-worker,
vendor, client, or customer.
Harassment consists of unwelcome conduct, whether verbal,
physical or visual, that is based upon a person’s protected status,
such as sex, color, race, ancestry, religion, national origin, age,
medical condition, physical or mental disability, marital status,
veteran status, citizenship status, or other protected group status.
Skyhawks will not tolerate harassing conduct that affects tangible
job benefits, that interferes unreasonably with an individual’s
work performance, or that creates an intimidating, hostile, or
offensive working environment.
Sexual harassment deserves special mention. Unwelcome sexual
advances, requests for sexual favors, and other physical, verbal,
or visual conduct based on sex constitute sexual harassment
when (1) submission to the conduct is an explicit or implicit
term or condition of employment, (2) submission to or rejection
of the conduct is used as the basis for an employment decision,
or (3) the conduct has the purpose or effect of unreasonably
interfering with an individual’s work performance or creating an
intimidating, hostile, or offensive working environment. Sexual
harassment may include explicit sexual propositions, sexual
innuendo, suggestive comments, sexually oriented “kidding” or
“teasing,” “practical jokes” about gender-specific traits, foul or
obscene language or gestures, requests to date, displays of foul
or obscene printed or visual material, or physical contact, such as
patting, pinching, or brushing against another’s body.
All employees are responsible for helping to assure that we avoid
harassment. If you feel that you have experienced or witnessed
harassment, you are to notify your AM or GM and the Risk
Management Department. If you are uncomfortable or wish to
contact Chris Stiles (President) directly, please do so. Skyhawks
forbids retaliation against anyone who has reported harassment.
Our policy is to investigate all such complaints thoroughly
and promptly. To the fullest extent practicable, we will keep
complaints and the terms of their resolution confidential. If an
investigation confirms that harassment has occurred, we will take
corrective action, including such discipline, up to and including
immediate termination of employment, as is appropriate.
Disabled Personnel: Skyhawks strives to reasonably
accommodate the particular needs and limitations of any
individual with a disability (employee or applicant) if, with or
without an accommodation, that person is otherwise qualified
to perform the essential functions of his/her job classification.
An individual with disability is a person with either a physical or
mental impairment that substantially limits one or more major life
activities as defined by the Americans With Disabilities Act. It is
important for employees to keep us fully informed of any disability
they might have, to avoid aggravation to those conditions and/or
further injury, and to let us know if an accommodation is needed.
Coach's Manual
SAFETY RULES
1. Stay off school and field equipment.
»» Fences
»» Bleachers
»» Backstops
»» Stands
»» Goal posts
(football or soccer)
»» Playground Equipment
2. Always check restrooms before
children use them.
4. Always use the gate system to check-in
and check-out children!
5. Only use Skyhawks equipment.
3. All bathroom breaks will be taken as a
group.
Safety Rules - 40
Coach's Manual
PLAYGROUND AND ATHLETIC
EQUIPMENT AND FACILITIES
REQUIREMENTS
All playground equipment is off limits at Skyhawks programs.
Due to the serious injuries that have resulted from play on
playground equipment, it is Skyhawks’ policy not to include this
in any program. Athletic equipment and soccer goals should be
set up and maintained in accordance with the manufacturer’s
standards. Program Directors should regularly check the
equipment for safe usage. The greatest effort should be made to
ensure that all playing fields and surfaces are kept free of holes
and other obstructions that may create and accident or hazard.
Skyhawks staff must check for rocks, holes and sharp objects on
all playing surfaces.
WATER-RELATED ACTIVITIES
Water-related activities such as slip and slides, water balloons
and swimming should take place between 1:15 p.m. and 2:15
p.m. Always end the day with a scrimmage. No parent wants
to arrive at 2:30 p.m. only to find his/her child drying off and
changing back into dry clothes. Notify parents of all waterrelated activities the day prior to the activity. Never force a child
to participate if the child does not want to. Remind children to
reapply sunscreen once the activity has concluded.
Swimming Pool Rules:
»» Do not touch participants while they are swimming.
»» Do not swim with the children, unless the organization
requires it.
»» A lifeguard must be on duty.
PROTECTION FROM THE SUN
Skyhawks encourages participants and staff to reduce exposure
to ultraviolet rays from the sun at all times. Such measures
include encouraging the use of sun hats, sunglasses, and
sunscreen with a Solar Protection Factor (SPF) of 15 or greater.
When possible, breaks are taken in shaded areas. To help
encourage participants, daily announcements concerning
recommended measures to reduce exposure from the sun are
made at all recreational programs. Recommended measures are
also outlined on the Skyhawks program handout, distributed to
the parents of all recreational participants.
»» One Coach should monitor the changing rooms (Male with the
boys and Female with the girls). If a same sex Coach is not
available for the changing room, then ask a lifeguard.
»» No Coach should ever be left alone with only one child in the
locker room. Find another Coach or another child.
Water Balloon/Slip and Slide Rules:
»» The activity should be set up in an open field away from
dangerous objects such as sprinklers.
»» The temperature outside must be 75 degrees or warmer.
»» Staff must demonstrate the sport-specific skill being practiced
on the slip and slide or with the water balloons.
»» Staff must remain fully clothed.
»» Staff must supervise the activity.
»» A NO WATER area should be set up for children who don’t want
to participate.
Safety Rules - 41
Coach's Manual
DAILY SAFETY CHECKS
Before Program
»» Check bathrooms for cleanliness.
»» Maintain proper age groupings.
»» Check field/gym for potential hazards such as sprinklers,
standing water, garbage, rocks, dog poop, potholes, mud, etc.
»» Do NOT play eating games (e.g., chubby bunny).
»» Check equipment for damage and signs of wear and tear.
»» Check First-Aid equipment and make sure Directors have ICE.
»» Implement Parking Lot Duty.
»» Check-in participants through the Gate System.
»» Locate the nearest telephone (it may be a cell phone).
»» Locate important phone numbers (e.g., Skyhawks, coordinator,
parents, etc.).
»» Conduct Orientation for the parents.
During Program
»» Take attendance.
»» Keep children in designated areas.
»» Keep children off school and field equipment.
»» Encourage children to eat, drink fluids and apply sunscreen.
»» Report ALL injuries that require a child to sit out to the program
Director and the child’s parents.
After Program
»» Check-out participants through the Gate System.
»» Initiate parking lot duty.
»» Check bathrooms and field/gym for participants.
»» Never leave a site until each participant has gone home.
»» Never drive a participant home.
»» Report all injuries to the parents.
NOTE: Sport-specific safety information is located in the front
of every sport manual.
»» Take water and bathroom breaks as a group.
»» Continually count the participants in your group (especially
going to and from breaks and when switching groups).
»» Watch for strangers or anything unusual.
»» Never allow volunteers or friends to help.
Safety Rules - 42
Coach's Manual
EMERGENCY SITUATIONS
Always count your group and make sure
you have everyone!
Weigh the risks
»» Should I have the students run for the building/office?
»» Or sit calmly?
EMERGENCY COMMUNICATION
SYSTEM
Due to the confusion caused during an emergency, every
program must establish an emergency communication system.
A predetermined command (3 whistles, verbal countdown, etc.)
must be established on Monday morning. Participants and staff
must be made aware of the emergency communication system
at the beginning of the program so that all the participants
recognize it as such, which will cause it to elicit a pre-determined
response (staff and participants gather at a predetermined site for
a headcount). The onsite Director is responsible for phoning 911
for any emergency service required.
Suggested course of action (depending on the situation)
»» Send a messenger to the building/office/phone.
»» Call 911 or Skyhawks.
»» Get students into the building/office.
»» Have participants line up.
FLASH FLOOD
Assess the situation
»» Is there a nearby stream or river that is overflowing?
INTRUDER/STRANGER ON THE
PREMISES
Identify the threat (Pertains mainly to the intruder)
»» Are there electrical wires nearby?
Take action
»» Proceed in an organized manner to higher ground.
»» Is he/she an angry parent?
»» Avoid any streams or water flows that have been created as a
result of the flash flood.
»» Is he/she a former participant?
»» Avoid all electrical wires and pools of water.
»» Does he/she have a weapon?
»» Whom does he/she intend to harm?
EARTHQUAKE
»» How far are we from a building/office?
If indoors
»» How many participants are outside/inside?
»» Take cover under a piece of heavy furniture or against an inside
wall and hold on.
»» What is the age of the participants?
»» Can I communicate with the building/office?
Try to think clearly – Use good judgment
»» Stay inside.
»» The most dangerous thing to do during the shaking of an
earthquake is to try to leave the building because objects can
fall on you.
If outdoors:
»» Move into the open, away from buildings, streetlights, and
utility wires.
»» Once in the open, stay there until the shaking stops.
Emergency Situations - 43
Coach's Manual
FIRE
TORNADO
Take action
»» Where is the fire?
»» Locate the nearest enclosed structure (school, house,
business).
»» How many participants are in the vicinity of the fire?
»» Where is the nearest phone?
»» Stay away from all windows, halls, doors.
Take action
»» If no structure is available, find the lowest point on the ground
(ditch, culvert, ravine).
»» Send another Coach to call 911.
»» Find an inner hallway or bathroom.
»» Have participants line up quickly and silently.
»» Do not touch light switches.
SWARM OF BEES
»» If you are in the building – proceed to the nearest exit.
»» Move silently so the participants can hear directions.
Take action
»» Be prepared to change route or direction if there is a blockage.
»» DO NOT RUN.
»» Make prior arrangement with another Coach to shut the door.
»» Lie on the ground and do not move.
»» Do a head count and look for stragglers.
»» Proceed to a designated area.
LIGHTNING
Take action
»» Lead students indoors.
»» If there is no accessible building, lead students to a
protected area.
»» Do not sit under trees or metal objects.
»» Take a head count; look for stragglers.
Coach's Manual
MEDICAL POLICIES
DAILY HEALTH SUPERVISION
Each Skyhawks program has an onsite Director who deals
with all issues concerning the health care of staff members
and participants.
In most cases the designated onsite program Director will
be chosen at least three days prior to the commencement
of the program.
The designated onsite Director must be at least 18 years of age
and be present at the program at all times.
All program Directors must be certified in First Aid and CPR. First
Aid training means at least current certification in American Red
Cross standard First Aid or its equivalent.
The program Director is responsible for daily health supervision.
The Director ensures that all staff members and participants are
in an adequate state of general health deemed necessary to work
or attend a recreational program.
It is the responsibility of the Director to ensure that no person
known to be suffering from tuberculosis in a communicable form
or having symptoms thereof, is allowed to work in or attend a
recreation program for children.
STORAGE AND ADMINISTRATION
OF MEDICATION
Medication prescribed for participants should be kept in
original containers bearing the pharmacy label which shows
the prescription number, dated filled, prescriber’s name,
name of the medication and direction for use, and the
patient’s name. Additional and specific directions must be
provided and only the amount necessary for the day may
be left with the program Director.
All medication prescribed for participants should be kept in
a locked storage compartment and only administered by the
program Director if it is from the original container or there is
written permission from the parent/guardian. Medications should
be locked in the program Director’s vehicle until administered.
When no longer needed, medications are returned to the parents
or destroyed
Skyhawks staff may not administer any non-prescription drugs
other than those provided by the participant’s parents.
INFECTION CONTROL
The program Director is responsible for dealing with all staff and
participant infection control. This control includes the cleaning of
a cut or graze, the administration of antibacterial ointment, and
the appropriate dressing to the cut or graze.
Where the program Director deems an injury to a staff member or
participant severe enough to warrant addition medical assistance,
he/she will contact the emergency services immediately. Either
the program Director or another member of staff designated by
the program Director will stay with the injured staff member or
participant at all times.
Coach's Manual
HANDLING HEALTH EMERGENCIES
AND ACCIDENTS
TREATMENT OF MAJOR INJURIES:
In the event of a medical emergency (e.g., heavy bleeding,
head injury, serious back injury, continuous vomiting, or
lack of consciousness):
»» If the victim is conscious, treat medical First Aid needs.
On Site Program Director
»» If the victim is not breathing and you cannot detect a pulse,
begin CPR.
»» Assess the injury.
»» Administer appropriate First Aid.
»» Call 911 first if immediate medical attention is necessary.
»» Call the parents.
• Identify yourself by name and title.
• Explain the situation and reassure them about the child.
• Tell them the action taken.
• Give them the information about the participant’s location or
destination.
»» Call 1.800.804.3509, select 0# and tell whoever answers the
phone that you have a program emergency.
»» The Director or a Coach must stay with the participant until
the parents arrive, even if it means riding with the participant
in an ambulance.
»» Complete the Accident/Injury Report and give a copy of
the Report to an Area Manager or Area Director. The AM or
AD will then fax a copy of the report to 1.888.466.2318 attn:
Risk Management.
Coaches
»» Contact the Program Director immediately.
»» Keep the participant safe and comfortable.
»» Keep other participants present safe and comfortable and
move them away from the injured participant (use additional
staff for this duty).
Your actions will vary according to the victim’s condition, e.g.:
»» If the victim is unconscious and not breathing, begin
rescue breathing.
»» If a harmful chemical or poison has been ingested, call Poison
Control Center at 800.682.9211 in addition to 911.
Call 911. Call person at your site that is trained in First Aid and
CPR (Program Director). Call Skyhawks office and Area Manager
as soon as possible. Begin care while you await the arrival of an
ambulance as follows:
1. Fractures – If fracture of leg or back is suspected, do not try to
move the child. For other suspected fractures, immobilize the
injured area. Call 911 for an ambulance.
2. Poison Ingestion – Call Poison Control Center at 800.682.9211
in addition to calling 911, and follow the directions provided
3. Electric Shock – Turn off the source of power if possible. Use a
long dry board/rope/clothing or other non-conductor to remove
wire from the victim. Call 911 for ambulance.
4. Anaphylactic Shock – Check child’s record for allergic reaction
information and follow it. If the child has an anaphylaxis kit
with him/her, utilize it per directions. Call 911 for ambulance.
5. Head/Neck Injuries – Do not attempt to move the victim. Call
911 for ambulance.
6. Drug Abuse – Attempt to determine the type of drug. Call 911
for ambulance.
7. Loss of Consciousness/Not Breathing/Choking – Have the
CPR/First Aid designee (Program Director) assess and initiate
life-saving techniques (rescue breathing, CPR, abdominal
thrusts) as needed. Call 911 for ambulance immediately.
8. Serious Burns – Use large amounts of cool water to cool the
burned area. Do not use ice. Cover loosely with bandages. Call
911 for ambulance.
9. Heat Stroke – Symptoms include high fever, skin dry to
touch, and loss of consciousness. Rest child in cool place,
loosen clothing (child does this, not staff), and apply cold
compresses. Lay child on back with head and shoulders
slightly elevated. Encourage fluids. Seek medical advice and
contact the parents.
Coach's Manual
TREATMENT OF MINOR INJURIES
Notify the parent of any injury at the end of the program, even
if the injury did not necessitate a call. Record all non-serious
injuries in the Injury Log.
Bleeding
»» Superficial Lacerations and Abrasions – Cleanse with Ivory
Soap (Provided in First Aid kit) and water. Apply antiseptic
wipe and cover with a band-aid.
»» Deep Cuts – Apply clean dressing and apply pressure over
the area to control bleeding. Elevate area if possible. If
bleeding continues, do not remove the dressing; instead,
add additional dressing and continue to apply pressure to
control bleeding. Contact parents and seek medical attention
if stitches are required.
Bee Sting
IMMEDIATELY check child’s health record form for allergy to
insect stings and follow SPECIFIC orders for the child. Remove
stinger via a scraping action with a driver’s license or credit
card-like object. (Do not squeeze with tweezers because this will
inject more of the poison.) Apply ice or cold compress to relieve
the pain and minimize swelling. Watch for signs or symptoms
of allergic reaction to the sting, such as puffiness, difficulty
breathing, swelling of the tongue, or fainting. Immediately seek
medical advice and call parents. If child has an anaphylaxis
kit, and parental permission, use the kit as directed. Call for
ambulance if life-threatening symptoms appear.
Head Injury
»» Puncture Wounds – Wash area thoroughly with Ivory Soap and
water. Apply antiseptic wipe and cover with a sterile dressing.
Check to see if tetanus is up to date. Contact parents and have
them seek medical advice as needed.
Check for bump, bleeding, or laceration. Ask the child if he/she
remembers exactly what happened before, during, and after the
incident. Observe for unequal pupil size, loss of consciousness,
loss of equilibrium, headache, drowsiness, vomiting, nosebleed
or change in pulse rate. Seek medical advice for any of the above
or other symptoms and notify the parents.
Nose Bleeds
Bruises
Apply pressure (child-assisted) to the bleeding nostril by pressing
firmly against the middle partition of the nose for at least 10
minutes, to allow a clot to form. Ask the child to lean forward
and not back to keep blood from flowing down the throat and
causing nausea. Keep the child calm and quiet and apply a
cold compress or ice to the outside of the nose and upper lip
if needed. Try to prevent the child from blowing or picking at
the nose for several hours so that the clot does not dislodge. If
bleeding persists, contact parents and seek medical attention.
Apply ice or cold compress to affected area if needed. Seek
medical advice if tenderness, pain or swelling is severe.
Notify parents.
Dental Emergencies
Eye Injuries
To prevent loss of teeth, all children are encouraged to wear
mouth protectors (In some programs this is required). In the
event of a displaced tooth, be certain choking is avoided.
Call the parents and secure dental advice immediately. Place
tooth in milk or water to prevent dehydration of the tooth. Ice
may be applied to the outside of the mouth to reduce pain,
swelling, and bleeding.
»» Trauma – Have child sit quietly. Cover affected eye with patch
and seek medical attention. Notify parents. Ice may be applied
if there is swelling.
Heat Exhaustion
Symptoms include skin cool to the touch, sweating, and shock.
Have child rest in a cool place with good air circulation, lying flat
with feet elevated. Encourage fluids, and massage extremities if
cramping occurs. Seek medical advice and notify parents
»» Infections – Usually communicable. Isolate child until parents
can pick him up and ask parents to seek medical advice. Notify
other parents to be aware of eye infections.
»» Foreign Body In Eye – Let tears wash out foreign body -- do not
rub. If object is easily seen and resting on the surface, a sterile
swab may be used. If unable to remove, cover the closed eye
with a patch and seek medical attention.
»» Impaled Object – If there is an impaled object, stabilize the
object and call 911 for ambulance to transport. Notify parents
and follow all other emergency procedures.
Coach's Manual
Convulsions
Foreign Body
Clear away the area of any objects. Do not try to restrain the child.
Note the time the seizure begins and its length. Allow the child to
rest afterwards. Notify the parents and seek medical advice.
»» Eye – See injury section
Minor Burns
»» Sunburn – Prevention is key. Have parents and child apply
sunblock liberally and frequently. Recommend the following
treatment to parent: Noxema or Aloe Vera for discomfort. If
extensive, offer increased fluids, shade, and seek medical
attention. Notify parents.
»» Therma – Immerse affected area in very cold water. Apply
loose sterile dressing. Notify parents. If extensive, seek
medical attention.
»» Chemical – If burned by water-soluble agent, wash/flush area
extensively with large amounts of tepid water. Cover area with
sterile dressing and seek medical attention. Notify parents. If
burned by fat-soluble agent, remove agent with oil such as olive
oil or mineral oil. Follow by washing with Ivory Soap and water
and rinsing thoroughly.
»» Ear – Do not attempt to remove foreign body if it does not come
out readily by tilting head to the affected side. Seek medical
attention and contact parents.
»» Throat – Encourage child to cough to attempt to expel the
object. If child cannot speak or cough, or if there is a loss
of consciousness, a First-Aid certified member must begin
procedure for obstructed airway (abdominal thrusts). See
emergency procedures.
Stiff Neck
»» With Fever – If child has fever higher than 98.6 and/or other
symptoms are present (such as vomiting or nausea), notify
parents and have them seek medical attention
»» Without Fever – If child has no fever and doesn’t appear ill,
apply heat to area of discomfort and notify parents.
Sprains
Apply ice/cold compress immediately. Elevate limb and use an
Ace bandage if helpful. Avoid weight bearing. Notify parents and
ask them to seek medical advice.
Animal Bites
Cleanse wound with Ivory Soap and running water. Check
last tetanus booster and check animal’s rabies shot record if
available. Notify parents and ask them to seek medical advice.
Coach's Manual
CONCUSSION AWARENESS
A concussion is a type of a traumatic brain injury. A concussion can be caused by a
bump, blow or jolt to the head or the body that would cause the brain to rapidly move
back and forth. Even a mild bump and be serious. Concussions can occur without a loss
of consciousness, and when young people get a concussion it can take longer to recover
than it does for an adult.
Signs and Symptoms
Signs and symptoms may occur right after an injury, or even
up to weeks later. When an athlete shows one or more of the
following symptoms, they should be kept out of play, and
reviewed by a professional before returning to play.
In rare cases, a dangerous blood clot may form on the brain. If
any of the following symptoms occur; please seek immediate
medical attention for the individual:
»» One pupil larger than the other
»» Drowsy or can’t be awakened
»» Headache that doesn’t go away
SIGNS OBSERVED BY
COACHES AND PARENTS
SYMPTOMS REPORTED
BY ATHLETES
Appears dazed or stunned
Headache or “pressure” in head
»» Repeated vomiting
Is confused about assignment or
position
Nausea or vomiting
»» Slurred speech
Forgets and instruction
Balance problems or dizziness
Moves clumsily
Blurry vision
Answers questions slowly
Confusion
»» Loss of consciousness
Can’t recall events prior or after the
hit or fall
Sensitivity to light and noise
»» Has unusual behavior, becomes increasingly agitated
Shows mood, behavior or personality
changes
Concentration or memory problems
Change in sleep patterns
Neck pain
Vacant facial expression
Drowsiness
»» Weakness or numbness
»» Convulsions or seizures
»» Can’t recognize people or places
While a concussion is healing, an individual is much more likely
to have another concussion creating further issues, or permanent
damage. Concussions affect people differently, so it’s important
not to dismiss any unusual signs or symptoms.
What to do if you suspect an individual
has a concussion:
Remove the individual from play and seek medical attention.
Don’t try to diagnose the severity of the issue yourself. Make sure
the individual has permission from the health care professional
before returning to play. For more information you can visit
www.cdc.gov/concussioninyouthsports/
Concussion Awareness - 49

SKYHAWKS SPORTS ACADEMY CoaCh`s Manual

Transcription

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