Preventive Maintenance For All QSR Locations

Transcription

EST. 1989
101
Preventive Maintenance
DRIVE THRU SOLUTIONS
www.rftechno.com
Belt Packs
WHO WE ARE.
WHAT WE DO.
Wired Headsets
Founded in 1989, R.F. Technologies, Inc., continues to be
All In One Headsets
the #1 authority in Drive Thru System Sales, Repairs, POS,
Batteries
Big Dog Surveillance Systems, Timers, Order Confirmation,
Digital Signage, Customer Music / TV Entertainment, and
Battery Chargers
Wired Intercom Systems. Over the years, RFT has become
Pouches
the largest independent service center for Drive-thru Com-
Timers
of the most knowledgeable sales representatives, qualified
Order Confirmation
million repairs credited to its name, no other service center or
munication systems in North America. Our staff consists
technicians, and skilled engineers in the industry. With over 4
equipment supplier can provide the experience of the staff at
Surveillance
R.F. Technologies, Inc. Our commitment to drive-thru innovation and our obligation to fill the demand for reliable repairs
Printers
has helped us to expand in all fields pertaining to Drive-thru
Hypo-Allergenic Solutions
Communications, including Replacement Parts, POS, and
Digital Surveillance Systems. As RFT continues to expand,
we pledge to consistently provide the highest quality equip-
Forms / Manuals
ment parts and service, and continue to research and offer
products that are in the forefront of technology.
Repair Information
R. F. TECHNOLOGIES, INC.
The Customer Centric Drive Thru Technology Company
EST. 1989
HEADQUARTERS
PARTS & PRODUCTION FACILITY
330 Lexington Drive
Buffalo Grove IL 60089
Office: (847) 495-7400 | Fax: (847) 495-7418
542 South Prairie Street
Bethalto IL 62010
Office: (618) 377-2654 | Fax: (618) 377-1320
Download this guide, as well as equipment guides, installation, & operating
manuals online at www.rftechno.com
EST. 1989
TIPS & TRICKS
To Keep Your Equipment Out of the Repair Shop and
Working Effectively BIn Your Drive Thru Restaurant
ON
A
POW
ER
The primary goal of maintenance is to avoid or mitigate the consequences of failure of equipment. This
may be by preventing the failure before it actually occurs which condition based maintenance helps
to achieve. It is designed to preserve and restore equipment reliability by replacing worn components
before they actually fail.
Preventive maintenance activities include partial or complete overhauls/refurbish of components internally and case and button replacement externally. In addition, workers can record equipment deterioration so they know to replace or repair worn parts before they cause system failure. The preventive
maintenance program prevents equipment failure before it occurs.
24 Hour Customer Service
& Technical Support
800.598.2370
EST. 1989
Programming Instructions
ALL-IN-ONE HEADSETS AND BELT PACKS
Panasonic ATTUNE 3020
1
Press the ID Registration of the center module for 2 sec to enter ID
Registration mode.
2
Hold down T1, T2 and power button at the same time. You will hear
“ID Registration Mode”. Power indicator will blink yellow.
3
Press T1. You can hear “Connecting Center Module A”. Land
indicator will blink yellow. Press T2 for other center modules. You
can hear “Connecting Center Module B”. Lane indicator will blink
green. When the ID Registration succeeds, you will hear “Registration
complete” and the power indicator will stop blinking.
4
When IDs are registered on all headsets, press the ID Registration
button of the center module. The power indicator of the headset
will change from yellow to green.
Programming
Cards Are Attached
To All Repaired
Headsets
For Your
Convenience
IF ID REGISTRATION FAILS
If registration fails, a warning “beep” will be given and you will hear a
voice prompt say “failed”.
If registration fails, the ID is not registered and the power indicator
will blink red.
If this happens, turn off the power and try registering again.
Panasonic ATTUNE 3050
1
Press the ID Registration of the center module for 2 sec to enter ID
Registration mode.
2
Hold down T1, T2 and power button at the same time. You will hear
“ID Registration Mode”. Power indicator will blink yellow.
3
Press T1. You can hear “Connecting Center Module A”. Land
indicator will blink yellow. Press T2 for other center modules. You
can hear “Connecting Center Module B”. Lane indicator will blink
green. When the ID Registration succeeds, you will hear “Registration
complete” and the power indicator will stop blinking.
4
When IDs are registered on all headsets, press the ID Registration
button of the center module. The power indicator of the headset
will change from yellow to green.
Programming
Cards Are Attached
To All Repaired
Headsets
For Your
Convenience
IF ID REGISTRATION FAILS
If registration fails, a warning “beep” will be given and you will hear a
voice prompt say “failed”.
If registration fails, the ID is not registered and the power indicator
will blink red.
If this happens, turn off the power and try registering again.
PANASONIC ULTRAPLEX 2050 & 2020
opening the switch pocket
Programming
Cards Are Attached
To All Repaired
Headsets
For Your
Convenience
1
Press the power button to turn off the headset.
2
Open the switch pocket adjacent to the ear pad using the supplied
screwdriver.
3
Set the switches as described below.
4
After finishing the setup, turn on the headset.
5
Replace the lid.
channel group selection
You can select a channel group by setting the rotary switch inside the pocket.
NOTE: When a switch position other than 1 through 8 is selected, the power
indicator will blink in red.
1
Press the power button to turn off the headset.
2
Set the switch to the channel group.
Available Channel Group: 1-8
Programming
Cards Are Attached
To All Repaired
Headsets
For Your
Convenience
& Technical Support
800.598.2370
EST. 1989
3M XT-1
Programming
Cards Are Attached
To All Repaired
Headsets
For Your
Convenience
1
Enter the base station configuration mode (page 9).
2
Select 04 Registration > 1 Add New Headsets.
3
Power on the headset when prompted.
4
Wait up to two minutes for “Headset xxxxxx Has Been Registered!” to
appear at the bottom of your display.
5
Repeat step 3 for additional headsets.
Each headset must be registered to a base station before use. A headset should not be registered to more than
one base station. Remove the headset from the existing station before adding it to a different one.
Each headset has it’s own ID number. This number is broadcast to the base station whenever it’s turned on.
One registered to a base station, the headset should not need to be registered again unless it’s intentionally
removed.
3M C1060
1
2
Programming
Cards Are Attached
To All Repaired
Headsets
For Your
Convenience
With the headset turned OFF, swing the microphone back, and insert
into the programming station with its programming window facing
toward the programming cable jackets.
Turn the headset ON. The indicator LED flashes, indicating that programming is complete.
Programming
Cards Are Attached
To All Repaired
Headsets
For Your
Convenience
3M C960
1
2
Plug the programming cable into the base station. The programming cable on the C960 model is about 3’ long with a
modular connector on one end and a flat 4-pin connector on
the other end. The C760 model has modular connectors on
both ends.
3
With the unit turned ON, plug the cable into the unit’s programming port.
4
You should hear a two-tone warble sound.
5
Unplug the cable from the headset and your unit will be ready
for use.
6
Repeat steps 1-4 for additional repaired units.
HME 6000 Headset & Belt Pack
1
Place battery in unit. Do not turn on unit. (If belt pack, connect
headset)
2
Open Base Station by depressing clips at the top.
3
Press the“start registration”button in the lower left hand corner.
You should see an“O”on the LED display.
4
Hold the “B” button on the belt pack as you turn on then let go.
It will take only a few seconds and the
light on your belt pack should turn green.
5
Unit is ready for use.
Programming
Cards Are Attached
To All Repaired
Headsets
For Your
Convenience
COM2000 & COM400
Programming
Cards Are Attached
To All Repaired
Headsets
For Your
Convenience
1
Use a paper clip to change the switches, not a pen or pencil
2
Make sure that the switches are set fully into the up/down posistion
3
Verify frequency switches with other working units.
Verify Your frequency by referring to a currently operating
belt pack prior to adjusting switch frequency.
TOTAL SOLUTIONS
NATIONWIDE PROGRAMS
& Technical Support
800.598.2370
EST. 1989
All-In-One Headsets
PREVENTIVE MAINTENANCE
Position mic about 2” to 3“ away from the corner of your mouth. If it’s too
close, there may be hissing or buzzing.
Turn the headsets off before changing the battery or you could lose the
programming.
Change ear pads and mic muffs often, especially during the cold season to
prevent cross contamination. Using Earmates® protects ear pads and are a
hypo-allergenic, disposable, affordable solution to constantly replacing ear
pads.
Store headsets in a designated area, away from water and grease.
Let the mic do its job. Speak in a normal voice – don’t yell.
Keep battery contacts clean by using a rubber eraser to remove any dirt
or debris.
Clean headsets using an RFT® headset cleansing cloth. If you do not have an
RFT approved wipe, you may also use a damp cloth. Electronic based
cleaners are also an alternative.
Adding a DuraGuard™ helps prevent moisture and grease from entering
components and also adds shock absorbent technology.
Wired Headsets
Leave headsets plugged in at all times. To prevent broken wires and
damage to inner components, make sure the crew does not twist and
turn connector.
The connector fits into the belt pack one way. Do not force it to fit any
other way.
Mic booms, for most headsets, do not rotate in a complete circle. Mic
booms that have been forced to rotate in a complete circle without that
function will be deemed non-repairable.
Keep ear pads on to protect the speaker and the ear to prevent debris
from gathering on speaker.
If your model requires a mic muff, keeping this on will prevent muffled
and distorted speech along with keeping dirt and debris out.
Don’t let the headset cable hang loosely. Attach one clip to your collar
and another to the back of your shirt.
A cut or tear in a headset cable may or may not be repairable. For some
headset systems, this cable cannot be repaired.
& Technical Support
800.598.2370
EST. 1989
B
ON
A
POWE
R
Belt Pack/Communicator
Turn the belt pack “Off” before changing batteries or storing units.
Store belt packs with headsets connected to prevent damage.
Don’t use sharp objects to press buttons on belt pack.
If there is a screw loose, tighten it.
If a belt pack isn’t working, don’t bang it.
If the volume pot is loose, stop using the belt pack and report the problem
immediately.
Don’t try to make repairs yourself, you could end up damaging the belt pack
or voiding any warranty.
B
Belt packs should be securely fastened, so they don’t fall out of the pouch.
A
ON
PO W
ER
Battery Charger
The vent screen on the back of the charger should be cleaned with a soft cloth, so air can
flow freely.
If the charger has a fan, it should be kept clean. Leave six inches of clearance behind it so
air can circulate.
Keep the battery charger on a stable surface, away from vibration and high traffic areas.
Don’t unplug the charger while a battery is in a port.
Never use wet hands to plug in or unplug the battery charger.
Always plug the battery charger into an outlet that has power after closing time, or else the
timing charge circuit will reset.
Keep all metal objects and coins away from the charging ports. This could short out the
charger if it touches both contacts at the same time.
Keep the charger in a clean dry place, away from heat, grease, flames, and water.
Don’t try to fix the a battery charger yourself, especially if you are going to remove the
cover or tamper with the wiring.
Unplug the battery charger and clean it monthly. Remove the batteries and spray window
cleaner on a cloth and wipe down the case. Clean the port contacts with a pencil eraser
or swab moistened with alcohol. Let the case and contacts dry completely. Don’t spray
cleaner onto case and don’t use any kind of solvent for cleaning.
& Technical Support
800.598.2370
EST. 1989
Battery
Always turn the belt pack “Off” before removing or inserting a new battery.
Charging a NiCd battery before it’s out of juice will reduce the life span and
ability to hold a charge. Always use batteries until they are completely worn
down - you will hear a beep, or a light will flash indicating the battery is low.
Don’t remove a battery from the charger until it’s fully charged and the green
“Ready” light is on.
Fully recharged batteries can be left in the charger until needed or removed
and stored.
Recharge a battery that hasn’t been used in several weeks.
To keep your batteries clean, contacts and terminals should be cleaned often
with a soft-bristled brush, pencil eraser, or alcohol moistened swab.
Be sure contacts are completely dry before reinstalling in the battery charger
or belt pack.
Batteries shouldn’t be stored loose in a drawer where they can be shorted out
by keys, paper clips, or anything metallic.
Don’t store batteries in damp, dirty or extreme hot/cold places.
Storing new, or used batteries, for an extended period of time can be hard on
batteries.
Handle batteries with care. Batteries that are dropped can become defective
or it may cause the case to break which voids any warranty.
Handle batteries with clean hands or a clean, dry cloth.
Always check for signs of corrosion.
Don’t throw batteries away when they can no longer hold a charge.
Call local solid waste officials to find out about recycling options.
Timer
1:29 PREVENTIVE MAINTENANCE
System 20
To clean exterior of timer, use a damp cloth. Do not spray with chemicals or wash with heavy water.
Never open the timer without a technician. Always power down the unit.
To load printer paper, remove tape from roll and unroll 2 inches of paper. Make sure the edge of the
paper is straight. Hold the roll in your left hand against blue plastic and slide it down until it enters the
paper-feed slot. Move paper left and right and push it as far as possible into the slot. Hold the paper in
place and press “PAPER FEED” key. The paper should pull into the printer. If the paper does not feed
and malfunctions, wait 30 seconds and press the “ESC” key repeatedly until the date and time appear
on data display, then press “Paper Feed” key. NEVER pull paper out from rear of point head. Use thermal paper only.
If the data on the display does not change, and
decimals appear on the display(s), press the reset
switch located on the left side of base unit.
If cars are driving into the drive thru lanes, but no
data is appearing on the System 20 displays,
press the re-set switch. Check operation of the
vehicle detector.
Timer Configurations
1 = Printer Setup
2 = System Setup
3 = Display Setup
4 = Alert Tones Setup
5 = Speaker Linking
6 = Keypad Lockout Code Setup
7 = Automatic Report Setup
8 = Printout of the System Settings
9 = Display Contrast Setup
10 = User Diagnostics
When battery power is low, a LOW BATTERY
message will appear on the data display. If this
happens, order a new battery by calling 1-800-598-2370. If the battery is not replaced,
data may be lost. Do not unplug the unit. Be sure to handle the battery with a cloth or clean hands,
DO NOT GET GREASE OR BODY OIL on the battery or it’s contacts.
Vehicle detectors need to be reset when a car has left a location but the detector is still on.
The first car in the lane should be deleted when cars in the lane are out of sequence. This can happen
if the detector has a problem, if cars with trailers have gone through the lane, or if other unusual events
occur.
Setting Date and Time: Press the + or - keys to move through the System Setup options until SET
DATE & TIME appears. Press ENTER. The Date/Time display will appear. Press + or - until the correct
month is displayed. Press ENTER or arrows to move to t he Date field. Press the number keys to enter
the correct day of the month and the correct year. Press ENTER. Press the number keys to enter the
correct time. Press ENTER. Press the + and - keys to select automatic adjust for daylight saving time
(YES) or no automatic adjustment (NO). Press ENTER. The system will accept the changes and return
to the System Setup display. Press ENTER again. The system will return to the Set Up System
Menu display.
& Technical Support
800.598.2370
EST. 1989
Timer
System 30
Daypart Times And Display Entries
The System 30 has up to 12 possible daypart periods numbered 1 through 12. You may
use as many of the dayparts as you want. You do not have to set them all. Enter a 0 for
any Daypart that is to be turned off.
Daypart time entered will apply to EVERY day of the week.
Daypart #1 cannot start before the earliest open time entered in the Store Hour display.
Gaps in Daypart times are not permitted.
The last programmed Daypart will end at the closing time entered in the Store Hours
schedule.
The first display used to set Dayparts 1-4
Set Up Dayparts(pl)
01=07:30A 02=09:00A
03=11:30A 04=01:30P
Press # Keys & Enter
Use the number keys to enter the Start times for each Daypart. The time can be 12:00
AM through 11:59 PM. NOTE: A Daypart can overlap midnight. Enter the correct
time. The system will track the date correctly.
Press ENTER or arrow to move to the next field. Press + or - to set the time as AM or
PM.
Enter 00:00 and press ENTER for any Daypart that will be set to Off. The display will
show Off when ENTER is pressed.
Press ENTER or arrow after each entry to move to the next field or display. Fill in the
Start time for each of these Dayparts (5-8)
If the system loses its memory, the LOW BATTERY display will appear. The Real-Time
Clock Module on the main circuit board should be replaced.
Timer
Fast Track
Keep the exterior of the timer unit free of grease and debris by using a damp cloth with hot water and mild soap. Clean
face and sides. For the 2000 series, use a mild glass cleaner to clean the built in screen area. For the buttons, use a
mixture of alcohol and water to remove finger prints and grease.
For internal cleaning, remove the case cover and use computer related canned air to spray out dust particles. Use a
cloth to remove any built up grease on the interior panels.
DO NOT ALLOW ANY WATER OR MOISTURE INSIDE ANY PART OF THE MAIN
CONSOLE OR REMOTE DISPLAYS.
Adjust for daylight savings time (or manually adjust timer time):
Daylight Savings (Time Changes or Changing Time and Date)
Main Menu - Set Parameters - Enter (Enter Access Code)
Time and Store Hours. At Top of screen us +/- key to change arrow over to other params to change day, date, down 1
for year.
+/- Keys change values.
Arrow keys - move in 4 directions.
Tech codes to access params 000000
unless store personnel has
changed/added a personal code.
Then tech code will be needed
When clearing a paper jam or changing paper in the thermal printer, never use any device such as scissors, screwdriver,
pointed objects, etc.
Never pull paper out backwards, this damages the roller bar and disrupts the gears from their normal advancing motion
of the paper. (instructions provided in user guide)
Never install or service the main console or remote display with AC power applied. Always unplug the power transformer to disengage the power before starting installation or service.
Make sure the main console is placed in a useful location. Phase Research suggests that the main console be placed
in the manager’s office. This makes it harder for employees to tamper with settings and allows the manager to observe
operations while in the office.
If the paper advances, but does not print, you have inserted the wrong type of paper. Remove the paper and order/
install the correct size and type.
When printing reports, if the printer is not printing all reports requested, you will need to re-set your printer options.
If the remote display is blank, reset the cable. Wait for the remote to stop counting down and press main menu twice.
If the remote is beeping continuously, check your target options and reset if necessary.
To reset the remote, unplug the cable from top of remote and plug back in.
Wait for remote to stop counting down and press main menu twice.
& Technical Support
800.598.2370
EST. 1989
Timer
QTimer
Lane Configurations
Supports 1 or 2 independent drive thru lanes with independent dashboards
Feature using POS Paid event to determine the drive-offs is an optional setting
There are separate drive-off time settings for each service point to determine individual Lane
Clear Time settings
Window closing behavior can be controlled
Windows open at the start of the day (start of application) can be controlled
A service point is associated with a POS Register Id to determine POS Order number and
lane association for multiple lane configurations
Supports tandem order board lanes*
Supports dual order board lanes with Y-merge point*
Service Point Configurations
Ability to track drive thru performance (service times and goals) has increased from 4 service
points to 9 service points*
Ability to handle closing a service point when there are at least 3 service points in the drive
thru lane (to accommodate slow periods)
Zone (Camera) Detectors can now be used in lieu of Loop detectors
Greet Detection
Up to 9 service points*
Service points can be required, optional or grouped for better timing flexibility*
Timings
& Technical Support
All information can be displayed by day, Daypart, or employee shift.
• Total time at each service point
• Greet time at order board
• Average time at each service point
• Recent average time at each service point
• Total lane time
• Number of vehicles served
800.598.2370
EST. 1989
Timer
QTimer
Goals
Total service time and goals
Typical service goals (Total DT and Service Point times) are automatically created by default
Up to 99 service goals can be defined based on specific events in the drive thru lane
Percent of goal times at service point, menu board or for total time
Set different goals for each day of the week
Create time threshold goal tiers (Warning1, Warning 2, Late) for each goal at each service
point for dashboard display purposes
Set different goals by hour, shift or Daypart
Automatically changes and displays goals for each established Daypart
Live timer information sent to the dashboard based on set service goals
Dashboard displays information about the previous cars
Car time averages for last cars displays on the dashboard (number of cars included configurable)
Only a subset of Drive Thru Goals need modified whenever changes are required
Time goals can be set for a service period across all service goals defined
Dynamic goal times at each service point based on POS check size for each Daypart*
Dashboard
Dashboard displays for current cars:
• Elapsed time at each service point
• Total lane time
• POS order ID attached to car
Dashboard displays statistics by day, Daypart or employee shift:
• Percentage met/missed per service point
• Percentage met/missed for total lane time
• Number of cars served
• Best Hour or Daypart for current day
• Service point bottleneck
• Current ‘ThroughPut’ metric
• Graphically displays vehicles in the drive-thru and emphasizes associated time
with vehicle color changes based on goal tiers (Green, Yellow, Red)
• Functionality to detect loop failure and display message
• Displays total number of cars served by day, Daypart or employee shift
• Integration with select POS systems (XPIENT, StarPOS, Micros, POSiTouch) to get
real time POS transaction information.
• Displays order numbers associated with cars on the dashboard
• Detailed order transaction data collection including order items and order totals,
order start time, order paid time
• Dashboards are HTML files which can be edited using any HTML editor. (Some
knowledge of HTML and XML is required)
• Dashboard uses HAT Station product to display HTML content. (Similar to HyperView Content display)
Timer
QTimer
Interactive Features
Remove ghost car from lane*
Pull car ahead and continue timing*
Back Office Reporting
Activity by Daypart
Daypart, Hourly or Weekly summary
XT-1 Status
Business Rules
Adjust business day to any 24-hour period
Set start of business week to any day
Above Store Reporting
Single login to view all your stores
Quick views of percentages met/missed by day part
Quick view of stores with cars of 8 minute lane times
Quick statistics for past 7 days
Drive Thru activity by Daypart
Weekly summary
6 week summary
Included Exports
Arby’s hourly summary
Fast track export
HAT standard export
Steak ‘n Shake export
Braums export
& Technical Support
800.598.2370
EST. 1989
Timer
QTimer
DASH BOARD MESSAGING
The dashboard identifies when there are any disruptions within QTimer preventing it from
timing cars accurately. This provides a great troubleshooting tool as these could occur anywhere across the hardware and software.
MESSAGE DISPLAYEDCAUSE
DAB ErrorSystem is unable to read DAB voltage
Error Communicating with the XT-1 Q
Timer is not communicating successfully with the
XT-1 base station
Dashboard may also display error message text provided by the XT-1 base station
Loop StuckSystem has determined that a loop detector is not consistently changing state
when cars arrive or depart
Stale Data Dashboard is not receiving updates from QTimer engine
Vehicle Detectors OfflineDAB and/or vision module(s) (if configured) are not running or
are in a fault state
Waiting for lane to clearSystem waiting for a clear lane at QTimer engine startup before
officially timing cars
XML ErrorThe QTimer engine is no longer updating the dashboard
Loop Error Something may be out of balance.
PERFORMANCE VS. PROBLEM
While it is preferable to assume all drive thru timer systems are infallible, every system is
subject to the limitations of its environment, and the capabilities of its sensors. QTimer itself
is based on events. These events take place at different locations in your drive thru. These
events represent things that happen in your drive thru many times per day. QTimer can only
track what is happening at these sensors.
To represent these events in their most basic form:
A car arrives at the order board; it goes over a metal loop that is buried in the ground. A device connected to that loop recognizes that there is a car. That device signals your headset,
and indicates to your timer to begin timing.
When the ‘Talk’ button is pressed on the headset to take the customer’s order, your headset
system signals to the timer that the customer has been greeted. In order for this to register
appropriately, the order board time must be timing.
Timer
QTimer
When the car leaves the order board, it rolls off of the metal loop, and the detection device
registers that the car is gone. This information is relayed to the timer, and the time at that
service point ceases. The timer is still accumulating the total time of that car.
The timer then expects that, within a reasonable time, the car will arrive at the next service
point. This might be a payment window or a service window. The timer waits until the detection device for the next service point registers that a car has moved over the loop.
When the device sends its signal, the timer will begin the time for that service point. When
the device indicates that the car has moved off of the loop, it communicates this to the timer,
and time for that service point ceases.
This continues until the car leaves from the last service point.
If every single car drove through your drive thru lane in this fashion, and there were no
delays, and no missed signals, the timer would be 100% accurate. However, there are a
number of scenarios where this order of events is affected, and it is important to note how
the timer acts in these instances in order to determine if the software and hardware is functioning normally, or if there is a malfunction that needs your attention.
DRIVE THRU SCENARIOS
A vehicle drives out of the lane without hitting the next service point.
If there are no other cars ahead of this car in the lane, QTimer is set to wait for a period of
time for the car to travel to the next service point. If the device at the next service point does
not recognize a car within that time threshold it will declare the car a ‘Drive Off’, and remove
this from average time calculations. This time period is set at a default level of 30 seconds. In
the event that this time frame is not sufficient, due to an unconventional configuration, it can
be adjusted with help of phone support.
If there are other cars in the lane, and the car drives out of the queue, it is likely that the
next car in the lane will reach the next service point before the time threshold expires. If this
happens, there is no way for QTimer to recognize this, and the next car will assume the
total lane time for the car that drove off. If the drive thru is extremely busy, this can result in
a domino effect, as each subsequent car assumes the time of the car ahead of it. This will
continue, resulting in higher line times, until the lane clears, or the threshold time is reached
prior to the next car hitting the service point in question, at which time the timer will automatically re-synchronize.
A vehicle is served food at the payment window, and does not reach the service window.
Essentially, this scenario results in the one listed above in #1. The car, although served completely, is driving off of the lane prior to being detected at all service points. The result is the
same.
& Technical Support
800.598.2370
EST. 1989
Timer
QTimer
DRIVE THRU SCENARIOS (Cont)
A car stops in the lane, in between service points. The car does not leave the lane, but continues to the next service point. Unfortunately, the time between detection is longer than the
time threshold described in #1.
In this case, the car would be designated as a “Drive Off”, and then designated as a “Drive
On”, when it arrives at the next service point. This data pattern is easy to recognize. If this is
a chronic issue, it might be a consideration to alter this time threshold, however, this operation requires assistance from support and should be adequately researched prior to making
changes, as lengthening this time period will impact the amount of time to recover in the
event that scenario #1 or #2 does take place.
In some restaurants, they employ an outdoor “Line Buster” order taker to expedite the order
taking process.
There are a few different positions for the order taker, either prior to the order board, or after
the order board. The behavior of the car is the important one to note. If the car could does
not stop at the order board, the result is a scenario where no line time is started, and it will
cause a “Drive On” at the service window. If the car does trigger the order board time, but
stops in the middle, while the order taker is taking the order, it will result in a scenario just like
#3.
Sometimes cars miss loops, or the detection device does not register their presence.
In the event that the loop is missed or that the detection device does not register the car arriving or leaving QTimer will not have an accurate picture of what is happening in the lane.
The result could be any of the scenarios listed here, but here are some commonly reported
symptoms:
•
•
•
•
•
The car is gone, but the timer continues to run.
There is an additional car on the display, but no corresponding car in the lane.
The car just showed up at the window, and the lane time equals the time at the window.
Sometimes cars will drive over loops, but not actually intend to go into or through the
drive thru lane.
There is a default threshold in the software that ignores car detections that last less than
three seconds. This is why the time starts at 3 seconds when it shows up on the display.
This is usually sufficient to avoid false detections. There are scenarios where this threshold needs to be adjusted. The most common has occurred in a configuration where
there is an undetected payment window. When the window is open, cars are merely
picking up orders at the service window; this can result in service window times below
the three second threshold.
Timer
QTimer
In some drive thru lanes, it is possible for a car to insert itself in the line ahead of other cars
in the lane, between service points.
This scenario will result in an out of synch scenario, where QTimer thinks there is one less
car in lane than there actually is. The same domino effect described in scenario 1 will be felt
in reverse, stemming from a “Drive On”, rather than a “Drive Off”. Once the lane clears the
timer will re-synchronize itself.
The loop detector gets stuck.
Versions 4.1 and higher can determine this by analyzing the available data. In a situation
where there are multiple cars registered as a “Drive On” at a specific service point, but the
previous event at the previous service point continues to be active, the software registers
this as a “Stuck Loop”. The default value for this is 2 “Drive On” events. There is also an understanding of the number of cars that can fit into the lane. If the maximum number of cars
in a lane is exceeded, QTimer marks the subsequent service point as stuck.
In both of these scenarios, it is important to know how QTimer reacts. In either case, QTimer
will display a “Loop Stuck” message on the dashboard. It will mark all questionable cars for
discard, meaning, and car that is in the queue or reaches the queue when QTimer goes into
“Loop Stuck” mode. QTimer will maintain the number of cars behind the stuck service point,
reducing the queue by marking the oldest car as a “Drive Off”. QTimer will go back to normal
as soon as it registers another event from the service point in question, and will synch back
up as the queue clears.
STANDARD QTIMER TROUBLESHOOTING
Regardless of the reported issue, it is a good idea to start with observing the loop detector
and the behavior of QTimer and then, compare it with reality.
CAR ON LOOP
LOOP DETECTOR LIGHT SHOULD BE ON
When there is a car on the loop, the light on the detector should be on.
If it is not on: Check the power on the loop detector. Is it plugged in? Is the breaker on?
Check the connections to the loop extender wires. Verify they are soldered, and the connection is in good condition, free of corrosion.
If the power is on, there is a possibility the loop may be bad. Visually inspect the loop outside. Is there any rupture in the asphalt or concrete? Is the sealant around the loop intact?
A technician can test the inductance level on the loop. If it is below 75, loop replacement is
recommended.
If it is on, the next thing to observe is the DAB status page (v3.1 or higher). Voltage fluctuation in conjunction with the loop detector vehicle detection should display. The voltage
should go up when the car is present, and down when there is not car. The DAB status
page should display a voltage of 5.000. Voltage should change to 0.000 when there
is no car present.
& Technical Support
800.598.2370
EST. 1989
Timer
QTimer
IF VOLTAGE DOES NOT FLUCTUATE
Check the connections between the loop detector wires and the DAB or LCK wires. They
should be soldered and free of corrosion. The only possibility is there is a problem with the
wires.
VERIFY THAT THE CORRECT WIRES ARE CONNECTED. SEE REF _Ref259177056
\h \* MERGEFORMAT WIRING CHEAT CHART
If QTimer has been functional, it is unlikely that this is the issue.
If these two things check out, it is possible there is an issue with the DAB itself. Hyperactive
has not seen a scenario where the DAB is reading and functional in the software, but does
not register voltage changes.
If Voltage does fluctuate
It is possible the fluctuation is not enough to trigger the threshold based on the configuration
of QTimer. If the site was previously functional, it is important to note any possible environmental changes. If the fluctuation is lessened, but consistent, adjust the thresholds to account for this change by running the Loop Calibration Wizard at first opportunity.
COMMON SUPPORT ISSUES BY SYMPTOM
No Display or Black monitor
PROBLEM: The LCD monitor will not power on or displays “No Video Input” for a brief moment when the monitor is powered on.
SOLUTION: Ensure power cord is plugged in to the back of the monitor. Is power present in
the outlet?
Confirm if the message “No Video Input” displays when powering the monitor on.
If no message displays during the power cycling (constant black image), ask the manager
to plug a known device into the same outlet as the monitor. If that device turns on replace
the monitor. If that known device does not work, inform the site that this issue may be a bad
outlet. Advise the site that they should have a certified electrician check the outlet.
If the No Video Input message displays during the power cycling, the monitor has lost the
video cable connection. Have the store personnel disconnect and re-connect the VGA video
cables on the monitor and at the PC or Y cable if the store has two display monitors. Does
the dashboard display after the next power cycle? If yes, close the case. If no, replace the
VGA cable.
Timer
QTimer
The headset does not beep, and no time is started at the order board
PROBLEM: The timer and the headset share a vehicle detection device. If this device fails, neither system
will function.
SOLUTION: Try resetting the loop detector if possible.
If the device is internal to the headset, the headset system supplier needs to be contacted. Please inform
the headset supplier that neither device is functional, as they should be aware to test full functionality in the
event that hardware needs to be replaced.
Dashboard does not display properly on lcd monitor
PROBLEM: When the dashboard on the LCD monitor is too small or too large, the screen resolution will
need to be re-adjusted to 1024x768. This is done from the Display Properties in Windows. If the monitor
loses power, and the PC re-boots, the resolution could revert back to 800x600.
SOLUTION: Hold the Alt key down and hit the Tab key. Scroll to the HyperActive Management Console
At top left of management console screen (v1.3 and higher), select File then Windows Explorer
Enter the Super User Access Code, the Start task bar appears
(see REF _Ref259188225 \h Appendix G – )
Click on Start
Click on Control Panel
Click on Display
Click on the ‘settings’ tab, and change the screen resolution is set to 1024 by 768 pixels.
Click on Apply, and then OK.
Reboot PC.
Timer continues to run after the car leaves
PROBLEM: If the timer on the drive thru timer system has stopped resetting after cars depart, this is generally caused by a faulty or stuck loop detector.
SOLUTION: Have the manager locate the Loop Detector (only when no cars are present in the drive thru)
Verify settings on the loop detector are in line with recommended settings.
Adjust settings if necessary, then reset the loop detector.
To perform a proper reset on loop detectors, hold down the reset button until the red LED starts blinking.
The light will pause from blinking. Release the re-set button and the LED light will turn off because no cars
are on the loop.
When a car is on the loop, the LED should illuminate. If the timer is again performing to specifications,
close the case.
NOTE: THE RECOMMENDED LOOP DETECTOR SETTINGS ARE AS FOLLOWS
WINDOWS LOOP:
Frequency: High
Sensitivity: Low
MENU BOARD LOOP:
Frequency: Middle
Sensitivity: Middle
& Technical Support
800.598.2370
EST. 1989
Surveillance
To keep your Big Dog Surveillance System running efficiently, recorded video should be backed up and deleted
from the temporary storage file by burning to CD or DVD.
Step 1 : From DVR Search Screen, click AVI Saving Button.
Step 2 : AVI screen opens. Select exact date start and end
(year, month, date, minutes & seconds)
Step 3 : Select camera number.
Step 4 : Save directory - DO NOT MODIFY.
Step 5 Select format type: MP4+EXE Format (highest quality)
Step 6 : Click “Burn this files on CD”
Step 7 : Click Start button and wait for the message box
to finish creating video (AVI Save END)
Step 8 : After step 7, the “CD Burning” window will open.
Insert new CD-R or CD-RW in CD tray and click Reload.
Step 9 : Click BURN.
Access and Burn CD From Archive
Step 1 To access start menu, press the Windows Key on bottom left corner of keyboard.
Step 2 Click AVI Saving
Step 3 To burn, right click on the video file:
• Choose “SEND TO”
• Choose “CD” or “DVD DRIVE”
Step 4 On lower right corner of the screen, click the CD-ROM icon.
Step 5 Click “Write these file to CD” and follow the CD burn wizard.
Adjust frame rates to control recording times. High frame rates will decrease storage capacity, while lower
frame rates will extend recording for up to 90 days.
• Click “Cameras” from DVR Configuration screen
• Stay in “General” mode (1)
• For all cameras to record at the same speed,
click Select All (3), Apply (4), Save & Close (5)
• Adjust camera frame rate (2) Default setting is 6
frames per each camera, apply (4), save
and close (5)
Enable motion recording to assist with storage capacity. Motion detection enables the DVR to record when
activity is present and sleep when inactive. This feature can also increase the storage capacity up to 40%.
• Click “Schedule” (1)
• Click Motion (2)
• Click empty square (3) to select
all, or on the exact day and hour
desired.
• If you plan to have all the cameras
record in the Motion mode, click
Select All (4), Apply (5), Save &
Close (6)
NOTE:
• 1 frame per second is the minimum
frame rate recordable
• 6 frames per second is recommended.
(No activity is lost at this setting)
Increase security measures by changing your password every 3 months and/or as
employees with DVR access are terminated.
1. Add New User
Enter the user name
Enter the password
Enter the same
password again to
confirm
3. Authority:
Mark allowed DVR areas for each user
4. Notify Login:
Set duration of login
time for remotely
connected users
2. Security Level:
Set the Privileges level of each user
5. Click Add or
Modify
6. Modify Existing User
Select user from the user list, change desired options, and click “Modify” to apply changes.
7. Delete Existing User
Select user from the user list, then click “Delete”. All changes will be applied only if “Save & Close” or “Apply”
buttons are clicked.
& Technical Support
800.598.2370
EST. 1989
Surveillance
Update the administrator password every 3 months also. It is a good practice to update both passwords at the same time.
Step 1
Press the Windows key to
access start menu (bottom
left corner of keyboard)
Step 2
Click “My Computer”
Step 5
Double click “DVR System” or
“Divis DVR”
Step 6
Double click “Start”
Step 3
Locate Local Disk (C:).
Double click.
Step 7
New window will open. Enter
current User Name and Password.
Step 4
Double click “Program
Files”
Step 8
Enter new administrator User Name
and Password. Confirm the password.
Note: Don’t change any other settings.
Adjust system times settings to account for daylight savings times that occurr outside of normal adjustment times/dates.
Step 1 Shut Down Surveillance Software
Shut down DVR software by clicking the exit button
in the lower right hand corner of DVR screen.
Step 2 Time Change
TIME DISPLAY
Double click the time displayed in the
lower right hand side of screen.
Step 3 Changing Time
Change time with “Date and Time Properties” box.
Click “OK” on the “Date and Time
Properties” box. It will close and you will be back to
the Windows desktop.
Step 6 Start Your DVR Software
Double click the DVR Main icon on the top left corner of the desktop.
If you are experiencing problems with your DVR software, try re-installing the driver before
re-installing the DVR software. Both discs are provided with your DVR shipment.
1. ***PLEASE DO THIS FIRST BEFORE INSTALLING OR UPDATING YOUR DVR SOFTWARE***
2. First you will need to make sure that the short cut to allow your current DVR program to start when the system starts is removed.
Go to the Start button, “All Programs”, and then “Startup”. Delete the short cut for DVR Main.
3. Insert the CD-ROM with the new DVR drivers and software. Windows will prompt what to do with the CD-ROM.
Choose “View in Windows Explorer”. Go to the “Driver” folder and double left click on the installer file with the
hammer and screwdriver icon. See Figure 1.
4. Follow the installation prompts and install the drivers. You will be asked several times if you should continue the
install. Click “Continue Anyway” on all of these questions and then press “Reboot” after installation is complete.
5. Your driver installation is complete. Please follow the next set of instructions on
installing or updating the DVR software.
After re-installing the DVR driver, it may be necessary to re-install the Big Dog Surveillance DVR software. Use the supplied software disc that accompanied your BD system.
1. These instructions are given with the express intent of allowing the user to access the DVR from outside the network. R.F. Technologies, Inc.
is not responsible for network access, maintenance, or trouble shooting of the customer’s network or network equipment. Any issues with your
network or network access should be addressed with the ISP or business that installed the network equipment.
2. First, you will need to know your DVR’s LAN IP address. Access the DVR’s keyboard and press the Windows key (Figure 1). This key is
located on both the lower left and lower right of the keyboard in-between the Ctrl and Alt keys.
Figure 1
Figure 2
3. The Windows Start Menu will be displayed. Press “Run” on
the right hand column and a the Run dialog box will display. In
this box type “cmd” and press Enter or left mouse click “Ok”.
4. A black “command prompt” box will open. Type in “ipconfig”
and hit Enter. Your LAN IP
address (Figure 2) will display. Write this down.
5. Put the LAN IP address in the “Port Forwarding” section of
your router. If you do not know how to access this, you will need
to contact your ISP or business that installed the network equipment.
6. These ports need to be forwarded to the LAN IP address of
your DVR to allow outside access to view your unit. Both TCP
and UDP ports 80, 3000, 3001, 3002, 3003, 3004, 3005, 3007,
4000, and 8800.
7. You should now be able to access your unit from outside your place of business. If not, please do the following check.
8. A simple test to make sure your DVR is allowing its cameras to be viewed via the network, is to try accessing it from another computer on the
same local network as the DVR (using the same router). From the different computer, open Internet Explorer and in the address line type
http://192.168.1.xxx where xxx is the number you found in step 4 above.
9. If you are able to view the cameras in Internet Explorer as described in Step 8, the trouble you are experiencing is not with the DVR but with
your router or other issues on your network. In this case you will have to contact your ISP or business that installed the network equipment for
further trouble shooting help and assistance.
& Technical Support
800.598.2370
EST. 1989
Surveillance
Frequently Asked
Q. Can I make a CD of my recorded video and watch it away from my DVR?
A. Yes. Please read CD Burn Procedure.(page 4 of manual)
Q. What type of disk should I use to record my videos?
A. We recommend the CD-R disc because of wide availability, low cost, and compatibility with other DVD players
and computer systems. Your system can also use CD-RW disc media, but there are extra steps that have to be
accomplished prior to writing to the disc for the first time.
Q. Can I change my administrator password?
A. Yes . Keep in mind that if you change the password and forget it, you will not be able to access your recorded
video. Also, technical support cannot retrieve your user name or password, therefore you will have to follow instructions on re-installing your DVR software.(page 7 of manual)
Q. Can I change the time on the DVR?
A. Yes. It is as easy as changing the time on your home computer. Please read System Time Adjustment.(page 8
of manual)
Q. What are the “Factory Default” settings for my DVR?
A. Each camera is set to 6 fps, 352 x 240 resolution, and record on motion only.
Q. Can I increase the length of time my DVR records?
A. Yes. Before sending your unit back to have additional recording hard drive space added, you can work with
three additional settings on your DVR.
1. You can decrease your fps. Keep in mind that the industry standard for security VCR’s used in most banks is
only 1 fps. To adjust your fps see page 6.
2. You can also change your camera resolution. You have two resolutions available. 320 x 240 is the standard
resolution and is approximately the same as a standard TV set. The other is 740 x 480 and is approximately equal
to the first HD standard for digital TV. For longer recording time choose the lower resolution setting.
3. Or you can set your unit to record on motion only. This captures video only when motion is detected by the
camera.
FAQ
Q. How do I find the LAN IP address of my DVR?
A. You will need to access the DVR’s keyboard and press the Windows key. This key is located on
both the lower left and lower right of the keyboard between the Ctrl and Alt keys. Once you press this button
the Windows Start Menu will be displayed. Press “Run” on the right hand column and the Run dialog box will be
displayed. In this box type “cmd” and press Enter or left mouse click “Ok”. A black box labeled command
prompt will then open. In this box type “ipconfig” and hit the Enter key. You will now see your LAN IP
address.
Q. How do I view my DVR remotely if I do not have a static IP address?
A. There are several ways you can do this.
1. Have someone at the DVR location find the current IP address of the DVR and give it to you. Third party DNS
forwarding services are available for free.
2. Several companies that offer this service are: NO-IP <http://www.no-ip.com/>, DynDNS <http://www.dyndns.
com/>, and IPUpdater <http://www.ipupdater.com/>. We do not recommend any one of these providers over
another and if you choose to use these services, software installation and setup are the user’s and DNS forwarding
company’s responsibility.
3. You can opt to upgrade your ISP service to static IP addressing so your IP address does not change.
Q. Who is responsible for connecting my DVR to the Internet and configuring my router?
A. Required DVR ports are listed in the User Manual. Configuring the router is the responsibility of the supplier,
most likely your ISP. Instructions by R.F. Technologies, Inc. are given with the express intent of allowing the user to
access the DVR from outside the network, but does not imply R.F. Technologies, Inc. is responsible for network access, maintenance, or trouble shooting of the customer’s network or network equipment. Any issues with network
setup, network internet access, or router configuration should be addressed with the ISP or business that installed
the network equipment.
& Technical Support
800.598.2370
EST. 1989
1
101
www.rftechno.com
R. F. TECHNOLOGIES, INC.
The Customer Centric Drive Thru Technology Company
EST. 1989
HEADQUARTERS
PARTS & PRODUCTION FACILITY
330 Lexington Drive
Buffalo Grove IL 60089
Office: (847) 495-7335 | Fax: (847) 495-7418
542 South Prairie Street
Bethalto IL 62010
Office: (618) 377-2654 | Fax: (618) 377-1320

Preventive Maintenance For All QSR Locations

Transcription

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