hotel hospitality

JULY 2014 • PM #42084516
HOTEL HOSPITALITY
SASKATCHEWAN
UPDATE ON THE
TEMPORARY FOREIGN
WORKER PROGRAM
SHHA SURVEYS MEMBERS,
LEGAL OPINION INSIDE
NEW CHAIR READY TO TACKLE ISSUES GLENN WEIR ACCEPTS NEW CHALLENGE
MEMBER PROFILES INSIDE NORM’S PLACE
YORK HOTEL FROM CLEANING ROOMS TO BECOMING OWNER
1
contents
Saskatchewan Hotel &
Hospitality Association
PROUD SPONSOR
302 - 2080 Broad Street
Regina, SK S4P 1Y3
T: (306) 522-1664
F: (306) 525-1944
All materials are the property of the Saskatchewan
Hotel & Hospitality Association and its members.
INDUSTRY NEWS
4
UPDATE ON THE TEMPORARY
FOREIGN WORKER PROGRAM
6
RESIDENTS DIVIDED ON LIQUOR
STORE PRIVATIZATION
EXECUTIVE
CHAIR Glenn Weir
VICE CHAIR Gary Hoffert
CEO Tom Mullin
ZONE DIRECTORS
NORTH WEST Lance Grosco
NORTH EAST Bryan Baraniski
ASSOCIATION NEWS
7
GLENN WEIR ELECTED SHHA CHAIR
7
RETIREMENT FEATURE IN CANADIAN
LODGING NEWS
8
REMEMBERING MICHAEL BILLARD
REGINA HOTEL
ASSOCIATION Glenn Weir
8
SHHA IN THE NEWS
SASKATOON HOTEL
ASSOCIATION Natalie Szankar
9
HIGHLIGHTS FROM THE ANNUAL GENERAL MEETING
BREW PUBS, RESTAURANTS
& LOUNGES Wayne Folk
10
INTRODUCING THE ALTUS GROUP LTD.
CENTRAL WEST Gary Hoffert
CENTRAL EAST Herman Zentner
SOUTH WEST Jasmine Deblois
SOUTH EAST Joel Kish
RESORTS John McKenzie
SALES
WARREN NERBY
T: (306) 790-1045
[email protected]
MEMBER NEWS
DISTRIBUTION
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FROM CLEANING ROOMS TO BECOMING OWNER
PRAIRIE ADVERTISING LTD.
Regina, Saskatchewan
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NEW LIFE MEMBERS
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PHOTOS FROM OUR MEMBERS
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*TM/MC Columbia Brewer.y *TM/MC Anheuser-Busch, Inc. *TM/MC Labatt Brewing Company *TM/MC Keith’s Brewery *TM/MC InBev NV/SA.
INDUSTRY
NEWS
F
ederal Employment Minister Jason
Kenney and Immigration Minister
Chris Alexander recently announced
an overhaul of the Temporary Foreign
Worker Program. The revised program
is now built on three pillars; limiting
access, increased labour market information and stronger enforcement and
penalties. Regrettably these changes
will effectively lead to an increase in the
already existing structural labour gap
that is plaguing the Canadian Lodging
Industry.
“While the Hotel Association of
Canada welcomes the lifting of the
moratorium and greater program accountability the rest of today’s news
is exceedingly discouraging, “ said
Tony Pollard, President HAC. “For
the lodging industry, whose business
model is based on low margins, these
program changes will have dramatic,
immediate and negative effects. We are
disappointed that the program has been
altered in this way when it is critical to
the lodging industry’s operations and to
Canadian tourism as a whole.”
Employers in areas with unemployment exceeding 6% will no longer be
able to apply for temporary foreign
workers in the accommodation, food
service and retail sectors. The HAC
believes that linking unemployment
rates to the program is not the solution
to addressing our structural labour gap.
UPDATE ON THE
TEMPORARY FOREIGN
WORKER PROGRAM
OVERHAUL WILL LEAD TO GREATER
LODGING INDUSTRY LABOUR SHORTAGES
4
Placing a 10% cap on the number of
temporary foreign workers an employer
can hire limits the industry’s ability
to successfully operate as a business in
many areas of Canada.
Requiring employers to re-apply every year for temporary foreign workers
instead of every two years and increasing
the fee to apply from $275 to $1,100
adds unnecessary burden on operations
and a severe cost to properties leading to
a reduction of service, limited hours of
operation and in fact closures.
Green & Spiegel LLP, an HAC
member, has made this analysis of the
changes.
include a review of local job data, including EI data, and require employers
of high-wage temporary foreign workers
to submit transition plans in order to
reduce their reliance on the program.
Employers will now be required to
report on the success of their plan annually during each LMIA re-application.
No transition plan is required for shortduration occupations (120 days or less).
The program is being split into
two distinct streams: The Temporary
Foreign Worker Program and the International Mobility Program.
LMIA applications for high-wage,
high-demand and short duration occupations (120 days or less) will now be
processed in 10 business days.
The International Mobility
Program (IMP)
Fees for program access will increase
significantly. The Labour Market Impact Assessment fee will be $1,000.
“This government initiative does not
support the hotel industry but in fact will
drive business away” said Tony Pollard.
The IMP will be overseen by Citizenship and Immigration Canada (CIC)
and will focus on high-skilled/highwage employees who enter Canada
pursuant to bi-lateral and multi-lateral
agreements with other countries (e.g.,
GATS, NAFTA).
The New Temporary Foreign
Worker Program
The TFWP will be overseen by
Employment and Social Development
Canada (ESDC) and refers to those
streams through which foreign workers
enter Canada pursuant to a Labour
Market Impact Assessment (LMIA).
Administration of the program will
now be based on wage instead of the
National Occupational Classification
(NOC).
Highlights of the Changes
The Labour Market Opinion will be
replaced by the Labour Market Impact
Assessment (LMIA). The LMIA will
Work Permits for low-wage positions
will be reduced to one year. Employers
of low-wage temporary foreign workers
will be required to renew their LMIA
annually.
A 10% cap will be imposed on lowwage temporary foreign workers, as a
proportion of the workforce at each
worksite. Employers that currently
exceed the cap will have two years of
phased-in targets, starting at 30% on
July 1, 2014 and dropping to 20% on
July 1, 2015. The Minister has indicated
that this cap may be further reduced in
future.
No LMIAs will be approved for jobs
in Accommodation, Food Services, or
Retail Trade Services in any region with
an unemployment rate at-or-above 6%.
New enforcement measures, including
a new Administrative Monetary Penalty
regime with fines of up to $100,000 for
non-compliance and misrepresentation.
1 in 4 employers who use the program
will be inspected. ■
5
The Saskatchewan Hotel & Hospitality
Association’s Hospitality Magazine is
published by the Saskatchewan Hotel
& Hospitality Association,
#302 - 2080 Broad Street,
Regina, SK S4P 1Y3
306.522.1664
stores will allow the Tel:
government
to focus
Fax:
on building other facilities.306.525.1944
Turning to the
customer experience side of things, roughly
AllSaskatchewan
materials residents
are thefeel
property
of the
one half of
that
Saskatchewan Hotel & Hospitality
privatizing liquor stores would mean better
Association and its members.
selection (52%) and better prices (51%) for
consumers. Opposition to SALES
each of these
four statements ranges
from
to 38%,
Warren 30%
Nerby
SHHA
with the remaining
respondents
stating that
1.306.539.8286
| [email protected]
they are unsure.
ASSOCIATION
NEWS
RESIDENTS DIVIDED on Liquor Store Privatization
AINVITES YOU TO ATTEND
new independent poll conducted
by Insightrix Research shows that
Saskatchewan residents are divided in their
opinion on whether or not liquor stores
in Saskatchewan should be privatized.
Specifically, residents were asked to indicate
whether they believe 1) liquor stores should
NOT be privatized at all; 2) new liquor
stores should be privatized but existing
stores should remain publicly owned; or 3)
all liquor stores in the province should be
privately owned.
today are more likely to believe that all
liquor stores should remain public (52%
vs. 15% among SaskParty voters who feel
the same way) while those who would vote
for the SaskParty are more likely to support
privatizing all liquor stores in the province
(37% vs. 8% among NDP voters who feel
the same way). Roughly equal proportions
of SaskParty and NDP voters (34% and
31%, respectively) support the current approach of keeping existing stores public and
privatizing new stores.
One quarter (26%) of residents believe
Further, residents were asked about
liquor stores should not be privatized at all, the impact that privatizing Saskatchewan
34% feel the current approach is best (new liquor stores could have on government
APRIL spending
15, 2014
stores privatized andTUESDAY
existing stores remain
and price and selection of prod12:00
noon
5:00
pm
public), and 23% support privatizing all ucts in liquor stores. Opinions are mixed in
SHERATON
CAVALIER
liquor stores. One
in ten (11%) have
no each ofHOTEL
these areas. Specifically, roughly one
612 and
Spadina
Crescent,
opinion on the matter
6% are unsure.
halfSaskatoon
of Saskatchewan residents believe that
“Admittance by Invitation
Only”
Opinions closely correlate
with support privatizing liquor stores means there will
No Minors Permitted”
for provincial political parties. Specifi- be fewer public dollars available for health,
Saskatcewan’s
Only
for etc. (47%); however,
education, highways,
cally, those who
say they would vote for
the Tradeshow
HOTELS
•
RESTAURANTS
•
BARS
51%
believe
that
the
privatization of liquor
provincial NDP if an election were held
TRADE SHOW
Finally, when DESIGN/PRODUCTION
asked how residents’
support for Bob
the SaskParty
would
change if MEDIA
Anderson
CONCEPT
all liquor
stores were privatized,
opinions
1.306.545.6099
| [email protected]
remain divided. Specifically, 26% say
their impressions of the
SaskParty would
DISTRIBUTION
decrease, 47%
say
they
would
remain
Prairie Advertising
Ltd.the
Regina SK
same, and 13% say they would improve.
Publications Mail Agreement #42084516
Fully 14% are unsure or prefer not to say.
Return
undeliverable
mail
to Circulation
It is noted
that most
of those who say
their
Department,
#302
- 2080
Broad Street,
impressions
would decrease
are also
people
S4P 1Y3
who say they wouldRegina,
vote for SK
the NDP
if
an election were held today (59% vs. 13%
IN CANADA
among SaskPartyPRINTED
voters). ■
GLENN WEIR elected SHHA Chair
G
lenn Weir is looking forward to
working on behalf of all members
in his role as chair of the Saskatchewan
Hotels and Hospitality Association.
Weir is the General Manager/Owner of
the Best Western Seven Oaks in Regina.
Weir began his career in the hotel
business in 1986, when he purchased
and operated the hotel in Shaunavon for
one year. He then came to Regina where
he worked for the Landmark Inn and
later the Sheraton before joining Best
Western Seven Oaks as Food and Beverage Manager in 1991. In 1994, Weir
became a junior partner at Best Western
Seven Oaks, then senior partner in
2002, and in 2010, became sole owner.
During his career, he sat as board
president for the Regina Hotel Association (RHA) for four consecutive
terms. He and Steve McLellan of the
Saskatchewan Chamber of Commerce
worked to bring the Destination Marketing Fund to the RHA in an effort to
strengthen marketing efforts to make
Regina a choice tourism destination.
Now as a board member of the RHA,
he was appointed to serve as a board
member for the Saskatchewan Hotel
and Hospitality Association (SHHA).
After the passing of the SHHA’s chair
Michael Billard, Weir put his name
forward to fill in this position.
Over the years, he’s seen many
changes in the industry, from no smoking bylaws, federal challenges over VLTs,
pricing challenges from the Competition Bureau and the start of Destination
Marketing Fund. As chair, Weir is ready
to tackle the current challenges, and
whatever may come in the future.
“One of the prominent challenges
we’re facing now is the provincial government’s new private liquor store
models in Regina and Saskatoon. Those
stores are receiving a discount that is not
matched for the offsale operators and
hotel owners in the province that have
been in business for many years. We’d
like to see the membership being treated
a little more fairly by the government at
hand,” he said.
Another challenge is the differing
concerns of urban and rural members.
“I understand where the concerns come
from for the rural people, but I think
that a lot of the rural hotels are realizing
that the changes happening in the urban
centres are going to play a part in the
rural centres as well. Sometimes the
change isn’t going to benefit everyone
immediately but on a long term basis, it
is for the best of the industry as a whole
and in the long run, it helps to vitalize
the rural hotels as well.” ■
HIPinsurance.ca
RETIREMENT FEATURE in Canadian lodging news
S
Hospitality is:
HHA President and CEO Tom
Mullin, who will be retiring this fall,
was recently profiled in Canadian Lodging News.
It’s been a great run for me,” said an
emotional Tom Mullin as he announced
at the association’s AGM that he would
be stepping down as president and CEO
of the Saskatchewan Hotel & Hospitality Association on Nov. 30.
“There have been a lot of changes in
6
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the Saskatchewan hotel business over
the last 14 years,” Mullin told conference delegates, citing the changes in
liquor retailing and the record number
of accommodation properties being
built in the province. “I believe that new
energy is required to lead the association
through the coming years.
“I’ve worked with seven chairs and
numerous directors, and have always
cherished those relationships,” he added.
His speech was met by a standing ovation.
At the end of the meeting, several
SHHA members paid tribute to Mullin,
with one member noting that he seemed
to know everyone in government and
how to get inside the door, and that it’s
not an easy task to bring urban and rural
association members together.
Lance Grosco of Duck Lake Hotel,
who served as chair for three years noted
that “it was my greatest pleasure driving
7
around the country with Tom. He taught
me how to act and what to say. I’d be
giving a speech—a greeting from the
province. If he raised one eyebrow at
me, it meant be quiet and sit down. If he
raised two eyebrows, it meant ‘Shut up,
Lance’.”
Tony Pollard, president and CEO of
the Hotel Association of Canada, said
that Mullin had made a difference across
Canada. Five or six years ago, an individual in Quebec wanted to eliminate
VLCs [from hotels] and only have them
in casinos and racetracks. “Tom came to
Ottawa and met with a variety of people
from right across the country. He did
the work that saved a heck of a lot of our
business in Saskatchewan.
“Tom, you’ll always have a hotel room
to stay in and a cold beer.” ■
REMEMBERING Michael Billard
T
he Saskatchewan Hotel & Hospi tality Association Board of Directors and members mourn the loss of
Michael Billard, Past Chairman of the
Association, who passed away recently.
Michael began his business career
in the auto parts industry in southern
Saskatchewan. After nearly a decade, he
teamed up with his father and brother
to run a successful cattle and grain
farming operation before entering the
hospitality industry in 1989.
For the next twenty years Michael
specialized in rejuvenating or reestablishing older buildings and turning
T
The City of Regina, which has on its
books a bylaw that permits “adult establishments” to exist - but only in specific zones,
namely light, medium and heavy industrial
areas - says it’s had no applications. Ditto
Estevan and Weyburn, which are booming
with oilfield activity and well-paid workers.
The Saskatchewan Liquor and Gam-
8
But the business isn’t robust - and not
just here. The National Post reported last
week that adult entertainment has sagged
in Toronto, where the number of cityissued “burlesque entertainer” licences has
fallen to 1,284 from 2,844 in 1997. And
from 1978 to 2013, the number of strip
clubs in Toronto has gone from 63 to 17.
That city’s manager of licensing could not
recall the last time someone applied for a
strip club license.
with some sort of organized crime - and all
the hassles that go with this.
In Saskatchewan, Mullin figures there
are three factors at work. The first is that
Saskatchewan isn’t on the “circuit” for
travelling adult entertainers in the same
way there’s one for Winnipeg, and another
for Alberta and B.C. Second, as Harpauer
hinted, there’s a vague fear having adult
entertainment will bring involvement
“Why bring in strippers and maybe have
a problem?” Mullin asked rhetorically.
“They just don’t want to get involved.”
Finally, Mullin says, energy work and construction are filling Saskatchewan hotels
and bars right now - without the aforementioned hassles. But if the economy
softens, he added, “things could change”. ■
them into successful restaurant and off
sale enterprises mainly in Elrose and
Eatonia.
HIGHLIGHTS from the Annual General Meeting
Michael was a director of the Association for twelve years and recently served
as Chairman of the Board.
2
During his term as Chair, Michael led
the lobby in convincing government to
increase the beer discount schedule and
later, having the discounts changed to a
percentage from a fixed dollar amount, an
accomplishment that will positively impact off sale revenues well into the future.
Michael is survived by his wife and
013 will go down as a year of signifi cant change in our industry and as the
economy of the province remains one of the
best in Canada, we believe change will be the
norm in 2014 and beyond. The overhaul of
liquor regulations and the announcement
of private stores by the government signals a
major change in the philosophy of how best
to retail liquor in this province.
soul mate Sherry and sons Christopher
and Lee and their families. ■
SHHA in the news
he SHHA was recently interviewed
in the Leader Post about the slow
development of adult entertainment in
the province. Almost 18 months after the
provincial government loosened the rules
for adult entertainment in bars, few are
taking up the offer.
a circuit through rural Saskatchewan.
ing Authority doesn’t keep track of such
things, but it hasn’t fielded many questions
about adult entertainment either, said
spokesman David Morris.
“I’m not surprised at all,” says Tom Mullin, CEO of the Saskatchewan Hotel and
Hospitality Association. He said he’s had
only one or two calls on the issue since the
provincial government announced in early
December 2012 it was going to liberalize
Saskatchewan’s liquor regulations.
One eye-catching change was one that
would, in the dry words of a government
background document, “allow striptease
performances and wet clothing contests in
adult-only liquor-permitted premises; full
frontal nudity will continue to be prohibited”.
The new rules meant performers can’t
strip down past pasties and G-strings - an
avoidance of full nudity that should be
enough to keep out the organized crime
organizations linked to stripping in other
jurisdictions, the cabinet minister responsible for the SLGA,
Donna Harpauer, said in announcing the
changes. Adult entertainment is not entirely
absent from Saskatchewan. The SLGA has
heard of some in a hotel in the Codette area
near Nipawin. On Facebook, there’s a group
of Regina adult entertainers who say they do
Advocacy
The SHHA lobbied the government to
increase the beer discounts a couple of years
ago with success and then to change the
discounts to a percentage this past year, to
protect off sales from future price increases.
This was a major win for our industry but
the bigger challenge ahead is to convince the
government that the future is all about the
home consumption market and how 450 off
sale operators can participate.
The SHHA recently met with Donna
Haupauer, the Minister responsible for the
Saskatchewan Liquor and Gaming Authority, and overall the discussions with her were
positive. This year will likely be a waiting game
as the government will want to see how the
experiment with private stores works out and
they are in the midst of building a new liquor
distribution centre just outside of Regina,
slated to open in late 2015. We may feel that
an independent private analysis of the liquor
system in the province might work to our
advantage and the Board could decide to go
that route.
We uncovered some discrepancies with the
rate setting model being utilized by the Saskatchewan Workers Compensation Board.
This probe has been in process for almost two
years. When comparing premiums in other
provinces, hoteliers are paying more than a
dollar per $100 dollars of payroll compared
to the other western provinces which substantially increases employer costs. We believe that
all industries in Saskatchewan are paying more
than $ 70 million dollars in excess premiums
when compared to costs. The SHHA is taking the lead on this initiative as the hotel industry has been hit the hardest. Several meetings
have taken place on this topic with the Deputy
Minister of Labour, Canadian Federation of
Independent Business and Workers Compensation Board to encourage them to initiate
an independent review of their rate setting
model to ensure that the model is responsive
to the Saskatchewan economy and claims
management success. This process is slow
moving and ongoing.
Destination Marketing Funds
Destination marketing funds have caught
the attention of the Competition Bureau of
Canada. They are currently doing an intense
scrutiny of the practices utilized by destination
marketing organizations in Canada in applying a percentage fee to the room rate and using
those funds to market the events, attractions
and facilities of a city in the hope of attracting
local, provincial and national convention and
event business.
As far as the Competition Act is concerned
the Bureau considers trade associations are
associations of competitors and therefore can
raise concerns about compliance with the Act.
The main competition law risk as such for
hotel members is the exchange of information
and agreements made by DMO’s that may
contravene the Act.
After attending presentations by Competition Bureau lawyers and with the Hotel
Association of Canada lawyers, the SHHA
decided it was time to set up a trustee service
for DMO’s in Saskatchewan.
The SHHA worked with the Regina Hotel Association in establishing the framework
for collecting destination marketing funds and
the distribution of information that would
be well within the acceptable guidelines of
the Bureau. The SHHA contracted an accounting firm to set up in the SHHA offices
in Regina to perform all accounting functions
and banking functions of the DMF and to
distribute acceptable information to the CEO.
We are now offering these services to the
Saskatoon Hotels Association and to other
destination marketing fund organizations in
Saskatchewan to insure compliance with the
Bureau. ■
9
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INTRODUCING the
S
HHA is pleased to announce a
new partnership with the Altus Group
(www.altusgroup.com). This organization
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The company’s structure includes several
primary areas of expertise. SHHA members
can benefit from the following key services:
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and Advisory; and Cost Consulting and
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Realty Tax Consulting
Given that property taxes are among the
single largest expense for most hoteliers, why
not have the experts deal with it on your
behalf? As an SHHA program partner,
Altus Group has extensive experience in
assessing and appealing property taxes for the
Saskatchewan Beach and Kanata Valley. We get a lot of
He and his wife Carolyn bought the hotel in 2002 but first
people stopping in,” said Wayne McKay.
became involved in the hotel/bar industry in 1992 when they
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Electric
Energy
or email [email protected]
throughout
Canada.
This
dedicated
alliance
will
offer
three
a community
bathroom.
in
construction,
living share
quarters.
Mississauga, Ontario – March 26, 2014 - AJM Solutions
cost monitoring
alternateand
planning
hotel’s steak pit is opening,
Thursday
throughand
Saturday
is a
Management
Solutions
to hotels,
motels
and aresorts
have
reserved
room
block at the Best Western Seven Oaks in Regina. Please call them
opportunities
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energy
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hoteliers
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sory (RVA)
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opportunities for improved energy efficiencies to hoteliers Cut off date is Thursday August 7.
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advanced
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Sunday
September
7 tools
understanding
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industries like no other
it’s
self-confined
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by one of
themore
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making
energy
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AJMGet Together – The Corner Pub, Best Western Seven Oaks
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in
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equipped
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client
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support
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advanced
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tools
to
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Group
experts
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McKay.
across
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“This
partnership
is
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Schneider
Electric,
a
global
specialist
in
energy
Association,
McKay
finds the
association
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help their business.
Monday
September 8
understanding
of how
individual
market
SHHA
members to
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from ally
for quiet
relaxation.
management,
delivers integrated
solutions focused
on
development,
demonstrating
a
commitment
customers
A
member
of
the
Saskatchewan
Hotels
and
Hospitality
for
smaller
business
owners
like
themselves
especially
when
dynamics relate to national and international solutions through the following services: cost
8:30 am
– 10:00 to ourBreakfast
Buffet, Best Western Seven Oaksl
making
energy
efficient
and
reliable,
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will
provide
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“This
partnership
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11:00
amto
Shot Gun Start (Team of 4 best ball)–Deer Valley Golf & Estates
Solutions with support and advanced engineering
tools
think it’s more self-confined now,” said McKay.
development,
demonstrating
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step
brings AJM
Solutions Group
our
dent advice.for
velopment
management;
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business owners
like themselves
especially
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aresmaller
quite pro-business,
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4:00to
pmthe next plateau
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Bar-B-Que Steak Dinner and prize presentations at
A
member
of
the
Saskatchewan
Hotels
and
Hospitality
to
provide
the
best
possible
solutions
for
their
business.
This
assessments
and
reserve
funds
development
negotiating
with
government
about
business
concerns.
“They
cheaper
pricing
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our
beer
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kinds
of
things
RVA services that Association,
SHHA members
may
the Deer Valley Golf & Estates
“This partnership is the next step in our strategic
McKay finds the association to be a valuable ally
step demonstrating
brings AJM Solutions
Group
to
the next plateau in our
are
quite
pro-business,
and
they’ve
been
good
to
us.
We
have
byinclude:
being
part
of
the
group,”
he
noted.
“There
are
a
couple
of
benefit from
valuation
and
appraisal;
claims,
legal
support
and
scheduling.
For
development,
a
commitment
to
our
customers
for smaller business owners like themselves especially when
as
one of the better value-added resellers in the hospitality
development
legal support;
decision
making
support;
more
information
onthose
Cost
Consulting
andthings
cheaper
pricing
for
our
beer
supply
and
kinds
of
to provide
the best possible solutions for their $130.00/PERSON
business. This
things
I’d
like
them
to
finish
up
on, hopefully
that
will“They
come.”
negotiating
with
government
about
business
concerns.
INCLUDES…
space
in
Canada,”
said
Andy
Mastroianni,
President
of AJM
step
brings
AJM
Solutions
Group
to
the
next
plateau
in our
financial due
diligence;
targeted
research;
Project
Management
please
contact:
Kevin
arepart
quiteof
pro-business,
andhe
they’ve
been
good toare
us. a
Wecouple
have of
by being
the group,”
noted.
“There
Breakfast,
post
tournament
bar-b-que including
as
one of Group.
the better value-added resellers in the hospitality
Solutions
cheaper
pricing
forfinish
our Ellis
beer
and those
kinds
things
and market
information
andthem
perspective.
atsupply
403.476.1038
or kevin.ellis@altusthings
I’d
like
to
up
on, hopefully
that of
will
come.”development
green fees, cartPresident
rental and prizes
space
in Canada,”
said
Andy
Mastroianni,
of AJM
by being
part of the
he noted.
“There are a couple of
For more information
on Appraisals
andgroup,”
group.com
■
as one of
the
better
value-added
resellers
in
the
hospitality
“This
agreement
will
create
a
strong
foundation
for
delivering
things I’d like them to finish up on, hopefully that will come.”
Group.
space inSolutions
Canada,” said
Andy Mastroianni, President of AJM
innovative
solutions in energy management
the hospitality
Please calltoWarren
Nerby at 306-790-1045 or fax this form to 306-525-1944
Solutions Group.
“This
agreement
will create
strong foundation
for delivering
market,”
stated Fahmi
Jabri,aBusiness
Development
Make cheques payable to: Saskatchewan Hotel & Hospitality Association
“This agreement
will create
a strong
foundation
for delivering
innovative
solutions
in energy
management
the Broad
hospitality
Manager
for
Schneider
Electric
Canada.
“AJM
Solutions
has Regina, SK S4P 1Y3 / [email protected]
#302
–to2080
Street,
innovative solutions in energy management to the hospitality
market,”
stated
Fahmi
Jabri,
Business
Development
that Jabri, Business Development
market,”proven
stated Fahmi
for Electric
Schneider
Electric
Canada.
ManagerManager
for Schneider
Canada.
“AJM Solutions
has“AJM Solutions has
they
have
built
a
valued
network
in
this
area,
and that
they
$
130.00
X
#
of players
_________
$__________
proven
that
SHHA
proven that
are committed to expanding their services and product
they have built a valued
network
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that of
they
INCLUDES
GST
Names
participants
(please
print)
SHHA
they
have
valued
network
in this
area,
that
they
offerings
tobuilt
theira their
customers.
We
are
proud
to and
have
them
as_______________________________________________
are
committed
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SHHA
SAVINGS AVERAGING 17% PER YEAR
committed
toWe
expanding
services
and product
our
partner
serving
theproud
Hospitality
industry.”
offeringsare
to their
customers.
are
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have
them
as (hotel
Representing
or company)__________________________________________________
CALL ABOUT
OUR FLEX
PLAN
SAVINGS
AVERAGING
17% PER
YEAR
our partner
serving the
Hospitality
industry.” We are proud to have them as
offerings
to their
customers.
CALL
ABOUT
OUR
FLEX
PLAN
SAVINGS AVERAGING 17% PER YEAR
www.schneider-electric.ca
our partner
serving
the Hospitality
Email industry.”
____________________________________________ Phone____________________
www.schneider-electric.ca
CALL ABOUT OUR FLEX PLAN
www.ajmsolutionsgroup.com
www.ajmsolutionsgroup.com
www.schneider-electric.ca
Handicap or usual score _______________
www.ajmsolutionsgroup.com
4
REGISTER TODAY – LIMIT OF 100 GOLFERS
4
11
for
Energy
Group
Partners
Management
with
Schneiderto the
Management
Systems
Electric.
Exclusive
Systems
to
the
Hospitality
Industry
Agreement
Industry
forHospitality
Energy
Management
Systems to the
Hospitality Industry
130
$
00
person
10
4
Guest
Guest
Brewing Great Moments Since 1786Security
Security
MEMBER
NEWS
em
Guest
Guest
Comfort
Comfort
FROM CLEANING ROOMS to becoming owner
THE TERRACE ISEco-Friendly
NOW
OPEN
Eco-Friendly
Energy
Energy
Management
Management
Terrace Patio is now open daily from 3 pm – 10 pm with food and bar service. Takeout
food from any Manitou Springs Restaurant can be eaten on the patio any time of the
day (patio is open to the public all day long for lounging in the sun).
PU
PUTT
TTING
INGYOUR
YOURGUES
GUESTTSSFIRS
FIRSTT
Amana
Air
Conditioning
Heating
Electronic
Lock
Solutions
Amana
Room
Air
Conditioning
&
Heating
Onity
Electronic
Lock
Solutions
Watch
our Room
facebook
postings
for a&list
of dates theOnity
patio
will
be closed
for
private
Schneider
Electric
Room
Controllers
Integrated
Green
Solutions
Schneider
Electric
Room
Controllers
Integrated
Green
Solutions
functions at manitousprings.ca
Offices
inin
Toronto,
Calgary
and
Vancouver
Offices
Toronto,
Calgary
and
Vancouver1.877.848.PTAC
1.877.848.PTAC
Terrace patio can be accessed at Manitou Springs Hotel by the dining room entrance
www.ajmsolutionsgroup.com
(follow the signs) www.ajmsolutionsgroup.com
File Name: 11659-SK Hospitality Ad
10
Two 2013 Halton™ brand commerWestern Canada Office
Hotel
Equipment
&
Smallwares
Hotel
Equipment
&
Smallwares
cial grade stainless steel kitchen vent
ON
“DEPEND
ONUS”
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4’ x 8’ x 2’ with
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crates. Open to offers. Spec. sheet
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KITCHEN
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*Supply
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Regina,
Saskatchewan
Regina, Saskatchewan
Phone
306-721-6490
Phone
306-721-6490
Fax:
306-789-3450
Fax:
306-789-3450
www.firecanada.com
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Call
12 Curt at (306) 934-2965.
YOUR
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PH
PH1-800-661-2337
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FAX
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Internet
InternetOrdering
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SASKATOON
SASKATOON
PH
PH931-0135
931-0135
FAX
FAX931-8006
931-8006
A
s the current owner of the York
Hotel in Swift Current, Cathy Nerada
has come a long way since she started in
2003 as an employee cleaning rooms.
REGINA
REGINA
PH
PH924-9667
924-9667
FAX
FAX352-3739
352-3739
The beverage room in the York Hotel is
now a favourite spot for locals and guests
alike, however, it wasn’t always this way.
Just a few years ago, the beverage room
had an unsavoury reputation. While she
was still working as manager of the hotel,
Nerada began working to turn it around.
“I’ve got staff that have been here since I
worked in the bar and cleaning rooms. We
all work together as a team. Everybody
comes to work and it’s a fun environment.
It’s really good,” she said.
“It took quite a while but I’m on my feet
• Human resource planning and development
now. Without my staff, my customers and
• Training materials “It took me a long time to clean it up, my husband, I know I wouldn’t be where I
and everybody thought I was the meanest am today,” she added.
• Online learning and
resources
person in Canada,” she said jokingly. “I
During her years as manager and now
have very simpleand
rules: iffrontline
you’re here to staff
• Training for management
as an owner, Nerada has found support
have fun, that’s awesome, but if you’re through membership with the Saskatch• Customized training
here to cause trouble or sell whatever is in ewan Hotel and Hospitality Association.
your pocket, I have zero tolerance for that “I’ve been a member for about five years,
• Occupational
certification
Cleaning
rooms fit the bill, but when
kind of stuff. You’re not going to stop it
Nerada grew up in Swift Current and
lived in Kindersley for nine years where she
worked managing a video store and Subway
restaurant, but eventually returned to her
home town. “I just wanted a regular job
where I could do my job and then go home,
and not have my phone ringing all evening
with calls from work,” she said.
the owners sold the hotel, she was given
the opportunity to move up to manage
the hotel. It meant an end to the peaceful
hours after her shift, but it was a chance for
something new so she took it. The owner
was not a resident and therefore didn’t
spend a lot of time at the hotel, leaving the
majority of the decisions to Nerada. After
about four years of managing the hotel,
she decided to inquire about buying it.
totally, it goes on everywhere, but we’ve
got a good handle on it.”
Nerada said it took about three years to
stec.com
change thesirs.ca
clientele and public perception
about the place, but now the beverage room
is thriving. “I bring in live entertainment evToll-free: 1-800-331-1529
ery weekend, and we get different bands all
“As the manager, I worked very hard
to get the hotel where it was. I asked the
owner if he was interested in selling and
actually, he had it advertised. I didn’t know
he was selling,” said Nerada.
Start Date: December 12 - 2011
Approvals - Who/Date
Version: FINAL for press
Brand: various
West: BG / Dec 19
Approval Date: December 19 - 2011
Docket: 11659
Brand: based on
To Printer: via email Dec 20 MikeTate
Project:SK
Hotel+Hospitality Guide SASKATOON
Book
Project Piece: Guide Book Ad
REGINA
REGINA
SASKATOON
Tel:
306-525-3333
Tel:
306-652-7777
Tel:
306-525-3333
Tel:
306-652-7777
B Gourlay / A Montgomery
Project
Manager:
Trim Size: 7.5” x 4.8743” 1/2pg horizontal
Fax:
306-757-3551
Fax:
306-244-0225
Fax:
306-757-3551
Fax:
306-244-0225
Created
By:
Julie
Burden (403-806-1800)
Print
Colours: CMYK
Toll
Free:
1-888-838-3323
TollToll
Free:
1-888-595-5545
Toll
Free:
1-888-838-3323
Free:
1-888-595-5545
• FOR SALE •
SHHA Member Profile: Cathy Nerada, owner, York Hotel
s
On March 1, 2013, Nerada took ownership of the York Hotel. The hotel has been
around for 108 years, and is a landmark
in the community. Located in downtown
Swift Current, the York Hotel features 28
guest rooms with TV, microwave, cable
and wireless internet. Nerada is also renovating and updating the rooms with new
beds, flooring, window coverings, sinks
and paint. The hotel has a beverage room
and offsale with cold beer, wine and hard
liquor. Restaurants are within walking
distance, and shopping is nearby.
the time. It’s a fun atmosphere. I’m very big
on customer service as well. If somebody is
in here, they don’t sit there waiting.”
She enjoys being an involved owner,
talking with customers and working with
staff. Having worked in all aspects of the
business has helped her to understand the
needs of her staff and to build a solid team.
and I find it’s helped keep me in the loop
with what’s going on in the industry. I
attended the annual conference in 2013
and it was very beneficial. There was lots
of information, and a good trade show.”
Along with programs that offer discounts
and other benefits, the SHHA was a valuable resource for her in working to improve
the hotel. She encourages other owners to
take advantage of the knowledge and advice
that the Association provides for members.
“If you ever have questions or need
advice on something, call them. They’re
always willing to help, and always willing
to offer suggestions. They also have legal
advice too.” ■
Encore Draperies Inc.
MANUFACTURER OF CUSTOM MADE
WINDOW AND BED COVERINGS FOR
HOSPITALITY AND HEALTHCARE INDUSTRIES
1-306-850-4070
[email protected]
www.encoredraperiesinc.com
13
discove
stec
THANK YOU from SIAST scholarship winners
D
ear Mr. Mullin,
I am writing to thank you for your
generous $1,000 J.R. Freestone Award.
I was very happy and appreciative to
learn that I was selected as the recipient.
Your generosity has inspired me to help
others and give back to the community.
I hope one day I will be able to help
students achieve their goals just as you
have helped me.
I wanted to thank you for providing
the George G. Grant to me.
Thank you SHHA for the scholarship
I received this year. I appreciate it very
much and plan on using it to pay off
part of my education. I look forward
to starting my career in the hospitality
industry.
- Avtar Khattar
- Megan Berthelet
- Jadelaine Ma
Respected Mr. Tom Mullin,
NEW
life members
PHOTOS
from members
SHHA Scholarship winners from the SIAST
Kelsey Campus Hotel & Restaurant Management
Program. From left: Bahir Sokmenoglu, Jade Ma,
Travis Boser, Jobelle Naeg, Megan Berthelet, Kathy
Talarski, Avtar Khattar. The SHHA scholarships are
funded through the annual Golf Fore Hospitality
tournament which is being held at Deer Valley Golf
& Estates on Monday, September 8th, 2014.
• FOR SALE •
The 2014 Saskatchewan Discovery
Guide is a comprehensive listing of
attractions, events, accommodations,
parks, campgrounds, recreation
opportunities, and more.
Saskatchewan hotels and motels can
help visitors travelling in and around
Saskatchewan by making our
literature available in their rooms
and/or lobbies.
Bulk quantities are available
for FREE by contacting
Patti Peesker at
[email protected]
Herman Zentner (right), owner of Shotz on
Eleven, won a 32” TV courtesy of LG Electronics.
The TV was presented by Les Conlon, Commercial
Accounts Manager with Visions Business Solutions.
20 wicker chairs, 50 wood chairs
with blue seats: $ 25.00 each
15 tables: $ 30.00 each
Contact Hilda or Jasmine
14
306–263–2133
[email protected]
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B U H L E R H O S P I T A L I T Y. C O M
DOMESTICALLY MADE.
INTERNATIONALLY ACCEPTED.
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7 0 0 K I N G E D WA R D S T R E E T | W I N N I P E G , M B
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