Professional Development Programme

sense
2016
PROFESSIONAL
DEVELOPMENT
PROGRAMME
Contents
2
Introduction
Page 3
2016 Event Rundown Page 4
CII and NSAFS Accredited Training
Page 8
Training and Development Coaching
Page 8
CII Financial Assess and CII Mortgage Assess
Page 9
Financial Assess Page 9
Mortgage Assess Page 9
March - File Quality Good Practice Roadshow
Page 10
May - Investment Keynote
Page 12
June - Pensions and Retirement Options Keynote
Page 14
July - Regulation and Risk Roadshow
Page 16
September - Wealth Management Keynote Page 18
November - Business Development Roadshow Page 20
The AR Principal Forums (for AR Principals only) Page 22
2016 Calendar of events
Page 23
Sense Development Programme 2016
#SenseEvents
Sense Professional
Development Programme
Welcome to our fourth annual Professional Development Programme.
Over the coming 12 months we will continue to deliver industry leading, CII
accredited training, which builds on the successes of 2015, when we were delighted
to receive the Best Professional Development Award from Money Marketing.
We have taken into account the feedback from our members as we have looked
to retain, expand and refresh the parts of the 2015 programme which were most
popular, whilst adding a number of new elements. This includes new and improved
venues allowing better than ever access to the programme.
Central to the design of our programme is our understanding that the time you
commit is precious, it has therefore been designed to deliver great value as
efficiently as possible.
The live events will give you at least 35 hours of structured CPD, with additional
unstructured CPD available through our considerably expanded webinar programme.
The modular nature of the programme will allow you to quickly and easily select
and book the events you want to attend. We have made enhancements to the CPD
logging process via Financial Assess and also improved the testing format so that you
can be sure the content is both relevant and topical.
Each event covers a specific topic and will be delivered across multiple locations.
Learning styles have been factored into our planning, allowing you to select the
events that are most appropriate to you and your business needs.
In addition to the live events, we have expanded our successful webinar programme
for 2016, adding a series of live, web-based Q&A sessions. We have also added a
range of revision study courses and discounts to industry leading study materials.
This programme offers carefully designed remote support and training,
complementing the face-to-face events to maximise learning outcomes. I look
forward to seeing you at the events.
Adam Owen
Head of Learning and Development
sense
3
2016 Event Rundown
Our 2016 development programme has been designed to be modular, enabling
you to select the events that best suit you. Modules will start and finish in
a single month, and the centrepiece of these modules will be the Keynote
events. To support these, web conferences will be available looking at how to
make the most out of Intelligent Office and improving file standards relating to
the module.
Keynotes
The 2016 Keynote events form the basis for our development programme.
Central to each module, the Keynotes are fully interactive, covering key
product and compliance areas. The Keynotes will be delivered throughout the
year across three core modules.
NEW FOR
Roadshows
2016
Each Roadshow event focuses on a key industry topic and gives delegates the
opportunity to explore the topic across a number of retail product areas.
These events will include a greater opportunity to debate and will allow
additional time to share good practice.
Forums (AR Principals only)
Our Forums are for AR Principals only and they address key issues of the day.
The content framework is scheduled around presentations to the group, with
time built into the day to accommodate questions and discussion. Agendas for
the Forums will be provided in advance of each event to ensure content is as
up to date and relevant as possible.
Webinar Programme
NEW FOR
2016
Our webinar programme will run throughout the year covering a wide range
of topics. A total of 36 webinars will qualify as structured CPD, addressing
particular learning outcomes over 30 minutes or more. Additionally, we will be
hosting numerous webinars relating to product launches and key developments
from product providers over the course of the year.
Information on forthcoming webinars will be distributed by email on a month
to month basis, with full details published on the Sense Extranet.
4
Sense Development Programme 2016
#SenseEvents
Revision Study Days and Support Materials
NEW FOR
2016
This area of the Professional Development Programme is new for 2016 and
designed to support advisers studying for additional qualifications:
We have partnered with Patterson training to offer revision study days.
Subject to a minimum of 12 delegates per subject we will run bespoke revision
courses to help you prepare for all CII qualifications.
The courses will be delivered at a time and date to best suit the registered
deligates and at a cost-effective price of £160 + VAT per delegate per day.
For those taking AF3 and needing a greater level of study support, Patterson
have created a study package specifically for Sense members. Subject to a
minimum of 12 delegates subscribing the package is priced at £400 + VAT and
includes:
• MP3 Audio Material – Around 6 ½ hours of material. Study whilst
commuting, walking the dog, or at the gym.
• AF3 Study Notes – Around 140 pages of distilled AF3 notes and
worked examples. All of the substance, none of the waffle.
• 2 day revision course – Designed to build your knowledge and hone
your exam technique.
• Practice Questions – Reinforce your knowledge and build your
technique with two full exam-standard practice papers.
For further details, or to register an interest, email [email protected]
Additionally, Sense members will receive 20% discount when purchasing any
study support materials from Brand Training. Simply apply the discount code
CORPSENSE at the checkout at www.brandft.co.uk
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5
AR Principal Development Programme
NEW FOR
2016
For AR Principals wanting to increase their understanding of strategic planning
and risk management, we offer support for CII J07 and AF6 exams.
In 2016 we are running two 10-week webinar courses for J07 and AF6 (Jan –
April and July – October) which will help prepare candidates for the exams.
During 2016 we will also be running a Leadership and Strategic Management
lecture programme for AR Principals and Practice Managers.
For further details, or to register an interest, email [email protected]
Registration
To register for any of these events, please email [email protected]
Multiple bookings (of people and events) are accepted. Each email needs to
clearly state the names of the delegates, any dietary requirements, their email
addresses, their telephone numbers, and the title and date of the event.
Support for CII Corporate Chartered Status
The IFA sector is changing, and our role in it is to provide tangible support
and assistance to advisory firms looking to prosper from the modern financial
services landscape. We have therefore introduced support for CII Corporate
Chartered status.
At the heart of the CII’s Chartered status for firms is the desire to help the
insurance and financial advice disciplines to improve standards of knowledge
and behaviour and, in turn, levels of professionalism.
This is achieved by creating a framework that encourages and supports firms as
they strive to raise standards of capability and ethical practice.
A Corporate Chartered title is a commitment to an overall standard of
excellence and professionalism, and evidence of that commitment to
customers, partners and employees.
For firms with over £200,000 annual turnover who qualify for CII Corporate
Chartered status, we will pay the annual fee. In addition, our Professional
Adviser Development Programme forms part of a fast track application process.
6
Sense Development Programme 2016
#SenseEvents
Pensions Management Institute accredited CPD
Sense has been instrumental in creating the CPD accreditation for Pensions
Auto Enrolment with the PMI. Coupled with the additional training support we
give to advisers wanting to take the PMI Certificate in Auto Enrolment, all of
our pension and retirement related Keynote content has been PMI accredited.
Trailblazer Apprenticeships
NEW FOR
2016
Sense has taken a key role in the development of trailblazer apprenticeships
within the financial services sector. With the Administrator and Paraplanner
trailblazer standards already approved, Sense will be heavily involved in the
design of two further trailblazer apprenticeship standards for financial services
in 2016. During 2016 we will be supporting AR Firms in the development of their
apprentices. If you would like to know more about our Apprentice Development
Programme please email [email protected]
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7
CII and NSAFS Accredited Training
Our professional development programme is underpinned with at least 35
hours of content delivered by a trainer accredited by the Chartered Insurance
Instutute and the National Skills Academy for Financial Services. Each of the
six live modules will have at least 2 hours of CII and NSAFS accredited training
content with additional accredited content available throughout the year
through the webinar programme.
CII and NSAFS accredited trainers are required to demonstrate a high standard
of technical knowledge, training ability and industry experience. Each trainer
has been successful in a rigorous, independent review, benchmarked against
standards which include:
• Relevant subject and sector knowledge
• Training design and delivery skills
• Course planning and organisational skills
• Professionalism
CII accredited intermediate trainer
Training and Development Coaching
Our risk-based approach to supervision delivers training and coaching
through regular development meetings, role plays, ad hoc assessments, live
observations and web conference training.
Records of these interactions are recorded in CII Financial Assess or CII
Mortgage Assess, ensuring that you have easy access to review notes and the
outcomes of training.
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Sense Development Programme 2016
#SenseEvents
CII Financial Assess and CII Mortgage Assess
Financial Assess and Mortgage Assess are targeted technical training and
assessment tools designed to assist you with your training and competency
programme. They also provide a centre for recording CPD activity and keeping
track of your CPD year and SPS renewal.
Following completion of a gap analysis, you can select from a variety of
learning tools ranging from simple reading to full interactive courses.
Once completed, the learning can be validated through a short test and the
activity is automatically populated onto the CPD record.
In addition to this, the system facilitates supported learning through the T&C
function, enabling T&C Supervisors to schedule specific tasks based on data
from your KPIs.
Financial Assess
Financial Assess offers a comprehensive, coordinated range of technical
training and assessment tools designed to keep those providing financial advice
and supporting staff up-to-speed with technical, market and regulatory issues.
We provide you with full access, without charge, to all of the available system
tools including:
• Knowledge Assessment System
• Record keeping and management information
• Technical learning material
• Interactive tutorials
Mortgage Assess
Mortgage Assess is an online system designed to help the mortgage industry
improve its commercial performance, enhance levels of customer care, and
importantly, assist in meeting the Training and Competence requirements of
the FCA.
Modular in structure, it covers all aspects of mortgages and the home buying
process including regulation, insurances and repayment vehicles.
In addition to the features listed above, Mortgage Assess also gives you access
to Key Facts modules. As with Financial Assess, this is brought to you without
charge if you are registered as a mortgage adviser with Sense.
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9
March - File Quality Good Practice Roadshow
Primary Learning Outcomes
• Understand the FCA requirements relating to the advice process
• Understand how client objectives and attitude to investment risk should
be identified and used to produce suitable outcomes
• Understand how the anatomy of an advice file helps to ensure good
consumer outcomes
• Understand the compliance requirements relating to client
review meetings
• Understand how to produce good quality, compliant, but shorter
suitability letters
Dates and Venues
9th March
Knutsford
10th March
Leeds
15th March
Fareham
16th March
Kettering
17th March
London
Venue address
Knutsford
Leeds
Fareham
Kettering Park
London
Cottons, Manchester Rd, Knutsford, Cheshire WA16 0SU
Thorpe Park, 1150 Century Way, Thorpe Park, Leeds, LS15 8ZB
Solent, Rookery Avenue, Whiteley, Fareham, Hampshire, PO15 7AJ
Kettering Parkway, Kettering, Northamptonshire, NN15 6XT
CBI, 78 Cannon St, London EC4N 6HN
“
Excellent event. A broad range of topics covered in
a smooth manner in keeping with the style of sense
events. All the speakers were relevant and the event
was more interactional than usual.
Jamie Meakin
10
Sense Development Programme 2016
”
#SenseEvents
Agenda
CII accredited intermediate trainer*
09:30 Registration and coffee
09:45 Regulatory Update
10:00 The anatomy of the advice process
11:00 Break
11:15 Good Practice Case Study –
What should a suitability letter look like?
12:15
13:00 Lunch
13:45 Risk Profiling and correctly matching the client’s objectives
14:30 Break
14:45 Using Intelligent Office effectively
15:30
Panel Q&A
Good Practice Case Study - Completing client specific research
16:15Close
March Webinar Programme:
Mortgages and Protection
The March webinar programme will expand on topics from the live events
and show you how to build solutions to client objectives. Full details of the
webinar programme will be published on the Extranet.
Registration
To register, please email [email protected] with the date,
your name and email address.
*Confirms an individual’s
technical knowledge, experience
and ability to provide training
at an intermediate level to
CII quality standards.
sense
11
May – Investment Keynote
Primary Learning Outcomes
• Understand the FCA’s key messages from the Retail Conduct Risk
Outlook paper
• Understand how to assess the client’s attitude to investment risk and
capacity for loss
• Understand how the macro economic outlook will impact portfolios
in 2016/2017
• Understand how to correctly match solutions to client objectives
• Understand how to create and review a Centralised Investment Proposition
Dates and Venues
17th May
Knutsford
18th May
Leeds
24th May
Fareham
25th May
Kettering
Venue address
Knutsford
Leeds
Fareham
Kettering Park
Cottons, Manchester Rd, Knutsford, Cheshire WA16 0SU
Thorpe Park, 1150 Century Way, Thorpe Park, Leeds, LS15 8ZB
Solent, Rookery Avenue, Whiteley, Fareham, Hampshire, PO15 7AJ
Kettering Parkway, Kettering, Northamptonshire, NN15 6XT
“
”
Good, professional, compares well to PFS events.
Celia Mason
12
Sense Development Programme 2016
#SenseEvents
Agenda
CII accredited intermediate trainer*
09:30 Registration and coffee
09:45 Regulatory Update –
The FCA’s 2016 Risk Outlook and its implications
10:00 The anatomy of an investment portfolio
11:00 Break
11:15 Good Practice Case Study –
Assessing Suitability: Establishing risk and capacity for loss
12:15
13:00 Lunch
13:45 Market Outlook
14:30 Break
14:45 Matching the investment solution to client objectives
15:30
Investments and Trusts Panel Q&A
nderstanding the benefits and limitations of Centralised
U
Investment Proposition
16:15Close
May Webinar Programme:
Investments
The May webinar programme will expand on topics from the live events
and show you how to build solutions to client objectives. Full details of the
webinar programme will be published on the Extranet.
Registration
To register, please email [email protected] with the date,
your name and email address.
*Confirms an individual’s
technical knowledge, experience
and ability to provide training
at an intermediate level to
CII quality standards.
sense
13
June – Pensions and Retirement Options Keynote
Primary Learning Outcomes
• Understand how Pensions Freedoms impact the advice process
• Understand the interaction between pension assets, savings and property
in providing for later life
• Understand how best outcomes can be achieved in pension switching
• Understand how to protect vulnerable clients
• Understand how to create the most tax efficient retirement solutions
for clients
Dates and Venues
14th June
Knutsford
15th June
Leeds
21st June
Fareham
22nd June
Kettering
Venue address
Knutsford
Leeds
Fareham
Kettering Park
“
Cottons, Manchester Rd, Knutsford, Cheshire WA16 0SU
Thorpe Park, 1150 Century Way, Thorpe Park, Leeds, LS15 8ZB
Solent, Rookery Avenue, Whiteley, Fareham, Hampshire, PO15 7AJ
Kettering Parkway, Kettering, Northamptonshire, NN15 6XT
Well worth the time, like the new faster, sharper
structure. Plenty of food for thought from
the content.
Karan Jones
14
”
Sense Development Programme 2016
#SenseEvents
Agenda
CII accredited intermediate trainer*
09:30 Registration and coffee
09:45 Regulatory Update
10:00 Prioritising the client’s retirement needs
11:00 Break
11:15 Good Practice Case Study –
Documenting retirement trade off decisions
12:15
13:00 Lunch
13:45 Delivering income through the stages of retirement
14:30 Break
14:45 Managing taxation throughout later life
15:30Understanding the assets available to plan retirement Panel Q&A
16:15Close
June Webinar Programme:
Pensions and Retirement Options
The June webinar programme will complement the June events and look at
the topics covered in more detail. Full details of the webinar programme will
be published on the Extranet.
Registration
To register, please email [email protected] with the date,
your name and email address.
*Confirms an individual’s
technical knowledge, experience
and ability to provide training
at an intermediate level to
CII quality standards.
sense
15
July – Regulation and Risk Roadshow
Primary Learning Outcomes
• Understand how UK regulation is affected by the political landscape
• Understand how an AR Firm can function most efficiently whilst delivering
good customer outcomes
• Understand how the most effective advisers plan their week
• Understand how TCF can be used to supercharge your delivery
• Understand how efficient investment solutions can reduce costs for you
and your clients
Dates and Venues
5th July
Knutsford
6th July
Leeds
12th July
Fareham
13th July
London
14th July
Kettering
Venue address
Knutsford
Leeds
Fareham
London
Kettering Park
“
Cottons, Manchester Rd, Knutsford, Cheshire WA16 0SU
Thorpe Park, 1150 Century Way, Thorpe Park, Leeds, LS15 8ZB
Solent, Rookery Avenue, Whiteley, Fareham, Hampshire, PO15 7AJ
CBI, 78 Cannon St, London EC4N 6HN
Kettering Parkway, Kettering, Northamptonshire, NN15 6XT
A welcomed update and broad range of views
”
and opinions.
Salah Ahmed
16
Sense Development Programme 2016
#SenseEvents
Agenda
CII accredited intermediate trainer*
09:30 Registration and coffee
09:45 Regulatory Update
10:00 The anatomy of an advice practice
11:00 Break
11:15 Good Practice Case Study –
The seven habits of highly effective advisers
12:15
13:00 Lunch
13:45 The changing face of regulation
14:30 Break
14:45 Delivering amazing customer service
15:30Understanding risk rated investment solutions
Panel Q&A
16:15Close
July Webinar Programme:
Pensions and Retirement Options
The July webinar programme will continue the work started in June looking
at the pensions and retirement options market. Full details of the webinar
programme will be published on the Extranet.
Registration
To register, please email [email protected] with the date,
your name and email address.
*Confirms an individual’s
technical knowledge, experience
and ability to provide training
at an intermediate level to
CII quality standards.
sense
17
September – Wealth Management Keynote
Primary Learning Outcomes
• Understand how to correctly risk profile trustees
• Understand the products available to help mitigate your client’s
IHT liability
• Understand how correctly applied offshore solutions can benefit your clients
• Understand the key concepts relating to Business Property Relief
• Understand the correct applications for esoteric investments
Dates and Venues
13th September
Knutsford
14th September
Leeds
20th September
Fareham
21st September
Kettering
Venue address
Knutsford
Leeds
Fareham
Kettering Park
Cottons, Manchester Rd, Knutsford, Cheshire WA16 0SU
Thorpe Park, 1150 Century Way, Thorpe Park, Leeds, LS15 8ZB
Solent, Rookery Avenue, Whiteley, Fareham, Hampshire, PO15 7AJ
Kettering Parkway, Kettering, Northamptonshire, NN15 6XT
“
A varied and interesting day with good opportunity to
”
chat to fellow advisers.
Paul Mabon
18
Sense Development Programme 2016
#SenseEvents
Agenda
CII accredited intermediate trainer*
09:30 Registration and coffee
09:45 Regulatory Update
10:00 Engaging Millennials Protecting the future value of your business
11:00 Break
11:15 Good Practice Case Study –
Risk profiling trustees and attorneys
12:15
13:00 Lunch
13:45 Business Property Relief
14:30 Break
14:45 Engaging with high net worth clients
15:30
Panel Q&A
Understanding the benefits and challenges of offshore investing
16:15Close
September Webinar Programme:
Wealth Management
The September webinar programme will complement the September events
and look at the topics covered in more detail. Full details of the webinar
programme will be published on the Extranet.
Registration
To register, please email [email protected] with the date,
your name and email address.
*Confirms an individual’s
technical knowledge, experience
and ability to provide training
at an intermediate level to
CII quality standards.
sense
19
November – Business Development Roadshow
Primary Learning Outcomes
• Understand how to build a lasting client relationship
• Understand how to design marketing material that represents you
• Understand how to develop profitable relationships with professional
connections
• U
nderstand how behavioural finance models help us to understand the
decisions customers make
• Understand how to set yourself apart through targeted professional
development
Dates and Venues
16th November
Knutsford
17th November
Leeds
22nd November
Fareham
23rd November
Kettering
Venue address
Knutsford
Leeds
Fareham
Kettering Park
Cottons, Manchester Rd, Knutsford, Cheshire WA16 0SU
Thorpe Park, 1150 Century Way, Thorpe Park, Leeds, LS15 8ZB
Solent, Rookery Avenue, Whiteley, Fareham, Hampshire, PO15 7AJ
Kettering Parkway, Kettering, Northamptonshire, NN15 6XT
“
A very full day covering many useful areas which will
”
be used to improve my business.
John Velasco
20
Sense Development Programme 2016
#SenseEvents
Agenda
CII accredited intermediate trainer*
09:30 Registration and coffee
09:45 Regulatory Update
10:00 Developing stronger client relationships
11:00 Break
11:15 Good Practice Case Study –
Producing a consistent message
12:15
13:00 Lunch
13:45 Professional development that pays for itself
14:30 Break
14:45 Understanding what makes clients do what they do
15:30Working with professional connections
Panel Q&A
16:15Close
November Webinar Programme:
Mortgages and Protection
The November webinar programme will return to the topic of mortgages and
protection and will look at areas of business and personal protection. Full
details of the webinar programme will be published on the Extranet.
Registration
To register, please email [email protected] with the date,
your name and email address.
*Confirms an individual’s
technical knowledge, experience
and ability to provide training
at an intermediate level to
CII quality standards.
sense
21
The AR Principal Forums – (for AR Principals only)
Meeting Format
These events focus on key aspects of business development and are designed
for business owners to enhance their relationship with the Network. These will
be presented by Sense Directors and will include interactive sessions focusing
on the needs of your business.
Dates and Venues
AR Forum 1
AR Forum 2
19th April Knutsford
11th October Knutsford
20th April Fareham
12th October Fareham
21st April Milton Keynes
13th October Kettering
26th April
Knutsford
18th October
Knutsford
Venue address
Knutsford
Fareham
Milton Keynes
Kettering Park
Cottons, Manchester Rd, Knutsford, Cheshire WA16 0SU
Solent, Rookery Avenue, Whiteley, Fareham, Hampshire, PO15 7AJ
Holiday Inn Express, East Lake Park, Milton Keynes, MK15 0YA
Kettering Parkway, Kettering, Northamptonshire, NN15 6XT
Registration
To register, please email [email protected] with the date,
your name and email address.
“
The content at all Sense meetings is very good.
As an adviser developing a business, the input is
particularly useful.
Simon Weldon
22
”
Sense Development Programme 2016
#SenseEvents
2016 Calendar of events
MARCH
File Quality Good Practice
Roadshow
9th 10th 15th 16th 17th Knutsford
Leeds
Fareham
Kettering
London
APRIL
Knutsford
Fareham
Milton Keynes
Knutsford
Knutsford
Leeds
Fareham
London
Kettering
13th 14th 20th 21st Knutsford
Leeds
Fareham
Kettering
OCTOBER
Investment Keynote
AR Principal Forum 2
Knutsford
Leeds
Fareham
Kettering
JUNE
11th 12th 13th
18th
Knutsford
Fareham
Kettering
Knutsford
NOVEMBER
Pensions and Retirement
Options Keynote
14th 15th 21st 22nd 5th 6th 12th 13th 14th Wealth Management Keynote
MAY
17th
18th
24th
25th
Regulation and Risk Roadshow
SEPTEMBER
AR Principal Forum 1
19th 20th 21st 26th
JULY
Business Development Roadshow
Knutsford
Leeds
Fareham
Kettering
16th 17th 22nd 23rd Knutsford
Leeds
Fareham
Kettering
sense
23
sense
Any Questions? Contact us...
Sense Network,
Manchester Road,
Knutsford, WA16 0SR
Email:[email protected]
Telephone: 01565 658 840
Twitter: @Sense_Advisory
Linked In: Sense Adviser Services
www.sense-network.co.uk