Custom Outsourced Solutions

Welcome To Caleris
Outsource to Iowa. Not India.
IADG Partners Forum
October 24, 2014
Who Caleris Is…
Caleris is a leading provider of Business Process Outsourcing (BPO) services.
Based in West Des Moines, Iowa, Caleris delivers high-quality, customized
solutions to clients around the world. Caleris provides a variety of services
including technical support, customer care, and IT corporate help desk to a
variety of industries.
The combination of high quality, customization, and competitive pricing
have made Caleris a leader in the industry.
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Jefferson, Iowa Site
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Jefferson, Iowa Site
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Jefferson, Iowa Site
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Jefferson, Iowa Site
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What We Do…
Caleris Provides a Wide Range of Support Services
Hardware and Software Support
Technical Support
Web-based Application Support
Customer Service
Online Order Processing
Web Content Moderation
ISP Support
Corporate IT Helpdesk
VoIP Support
New Client Setup &
Training
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Representative Clients
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Direct Broadcast Satellite Service Provider
Leading Digital Display Manufacturer
Government Packaging Distribution Company
Multinational Document Management Corporation
Multinational Automotive Manufacturer
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Keys to Caleris’ Success
 The Right Technology
 The Right People
 The Right Locations
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Investment In Technology
 Multi-city locations networked as one
 State-of-the-art software based ACD
& telecom system
 Fiber optic connectivity
 Chat & E-mail Services
 Real time statistics
 Redundant service and back-up
generators at each location
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Located in America’s Heartland
•High quality work force
‐ Committed
‐ Strong work ethic
‐ Well educated
‐ Turnover lower than industry standard
•Strong community support at state & local level
•520 seats capable of more than 1,500 agents in 24x7 mode
Manning: 50
Jefferson 90
Newton: 280*
Marshalltown: 180
•Four centers provide important redundancy
*Additional Expansion Space Available
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Iowa Support Centers
Manning
Newton
Jefferson
Marshalltown
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Keys to New Site Location
Keys to New Site Location:
• Worker/People Availability
• Building Availability
• Partnering Attitude by Community Leaders
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Jefferson Support Center
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