GroupWise User`s Guide to Mobile Devices User`s Guide

Transcription

GroupWise User’s Guide
to Mobile Devices
®
w w w. n o v e l l . c o m
USER’S GUIDE
WELCOME AND INTRODUCTION
Novell welcomes you to this GroupWise User’s Guide to Mobile Devices. Ask yourself this
®
®
question: When you’re away from the office, is it better to accomplish tasks remotely or
still have them waiting for you when you return? Without question, networking and mobile
communication technologies are opening up new ways to collaborate from virtually
anywhere to get things done, be more responsive, save time and achieve professional
and personal priorities.
As reported in the article “Use Your PDA or Smartphone with GroupWise” featured in
the Spring 2004 issue of GroupWise Advisor magazine, people today want to “manage their
e-mail, calendar, tasks and contacts on their mobile device, and to be able to respond
quickly and accurately ‘anywhere, anytime, anyplace.’” Novell GroupWise connects you to
people and to the information you need through a single access point for integrated e-mail,
instant messaging, calendaring and scheduling, as well as task, contact and document
management. And through synchronization solutions from Novell development partners
featured in this user’s guide, you can access resources with your handheld device of choice,
be it a “converged” cell phone, known as a “SmartPhone,” or a handheld PDA device like a
PalmPilot*, Pocket PC or RIM* BlackBerry*.
The purpose of this GroupWise User’s Guide to Mobile Devices is to provide you with
information on:
• Whether your handheld device supports synchronization with GroupWise
• Two primary methods for synchronizing GroupWise data with handheld devices
• Independent Novell development partners, the synchronization features that each
provides, and contact information to learn more
LET US KNOW HOW WE CAN HELP
We appreciate your interest in GroupWise and in this user’s guide to mobile devices.
Of course, no such guide can answer all your questions. For more information about
GroupWise and the GroupWise synchronization solutions offered by our development
partners, please visit: www.novell.com/groupwise
GroupWise User’s Guide
to Mobile Devices
Table of Contents
2
THE NEED FOR SECURE, RELIABLE
D ATA S Y N C H R O N I Z AT I O N
2
G R O U P W I S E S Y N C H R O N I Z AT I O N
S U P P O RT F O R H A N D H E L D S
6
S Y N C H R O N I Z AT I O N M E T H O D S
7
SOLUTIONS FROM NOVELL
D E V E L O P M E N T PA R T N E R S
GroupWise
User’s Guide to
Mobile Devices
2
The Need for Secure,
Reliable Data Synchronization
Business mobility means retrieving and sending information and communicating from
virtually anywhere, any time to get work done. Today’s mobile workforce requires reliable, secure access to Novell GroupWise e-mail, calendar, contact and task information
®
®
via notebook PC, “SmartPhone,” PDA or other handheld device.
By teaming with development partners like Consilient, Intellisync, Messaging
Architects, Nexic, Notify Technology, Omni, Quartz Development and Toffa International, Novell equips organizations large and small with proven solutions that synchronize GroupWise data with “wired” (synchronization cradle) and “wireless” (“over-theair”) handheld devices. These solutions integrate into an organization’s network and
with several mobile-device operating systems, including Palm OS*, Windows* Mobile,
RIM and Symbian*.
G R O U P W I S E S Y N C H R O N I Z AT I O N
Novell development partners offer synchronization
S U P P O RT F O R H A N D H E L D S
solutions to support those devices. While this list is
The following table lists a wide variety of
by no means all-inclusive, please take a moment
handheld mobile devices, including PDAs, pagers
to see if your handheld is listed and which Novell
and SmartPhones. The table also indicates which
partners offer synchronization support.
G R O U P W I S E PA RT N E R S P R O V I D I N G S Y N C H R O N I Z AT I O N
MOBILE DEVICE
CONSILIENT
MESSAGING
INTELLISYNC ARCHITECTS NEXIC
NOTIFY
OMNI
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QUARTZ
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TOFFA
R I M P D A S ( D ATA O N LY )
BlackBerry 8XX
BlackBerry 9XX
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BlackBerry 58XX
See section
See section
See section
R I M P D A S ( V O I C E P L U S D ATA )
BlackBerry 62XX
BlackBerry 6510/7510
BlackBerry 6710
BlackBerry 6750
BlackBerry 72XX
BlackBerry 7730
continued on next page
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See section
See section
See section
See section
See section
GroupWise
User’s Guide to
Mobile Devices
3
MOBILE DEVICE
CONSILIENT
MESSAGING
NOTIFY
QUARTZ
DEVEL.
TOFFA
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OMNI
PA L M O S - P D A S
palmOne* V / Vx
palmOne VII / i705
palmOne m1XX
palmOne m5XX
palmOne Treo* 270
palmOne Treo 300
palmOne Treo 600
Kyocera* 6035
Kyocera 7135
palmOne Zire*
palmOne Zire 21
palmOne Zire 71
palmOne Tungsten* E
palmOne Tungsten T
palmOne Tungsten T2
palmOne Tungsten T3
palmOne Tungsten W
(wireless)
palmOne Tungsten C
(wireless)
Samsung* i500
Sony Cliè* PEG-TH55
Sony Cliè PEG-TJ37
Sony Cliè PEG-TJ27
Sony Cliè PEG-NZ90
Sony Cliè PEG-NX80
Sony Cliè PEG-TJ35
Sony Cliè PEG-TJ25
Sony Cliè PEG-SJ33
Sony Cliè PEG-T665
Sony Cliè PEG-SJ20
Sony Cliè PEG-X70
Sony Cliè PEG-SJ30
Sony PEG UX50
MICROSOFT PDAS
WinCE
Pocket PC 2000—ARM
Pocket PC 2000—MIPS
Pocket PC 2000—SH3
Pocket PC 2002
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GroupWise
User’s Guide to
Mobile Devices
4
MOBILE DEVICE
MICROSOFT PDAS
CONSILIENT
MESSAGING
NOTIFY
QUARTZ
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TOFFA
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OMNI
CONTINUED
Pocket PC 2003 Windows
Mobile
Dell Axim* X3
Dell Axim X3i
HP iPAQ* h5XXX
HP iPAQ h2XXX
HP iPAQ h4XXX
HP iPAQ h1XXX
Toshiba* e400
Toshiba e800
Toshiba e350
Toshiba e750
PA G E R S
Motorola* V70
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Motorola P935
Motorola T900
PerComm* e80
PHONES
M O TO R O L A
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V300
V400
V525
V600
SONY ERICSSON
R520m
R300d
R300LX
T39
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T60x
T62U
T65
T68m
T68i
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T68u
T610
T618
T616
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T630
Z600
Z608
P800
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GroupWise
User’s Guide to
Mobile Devices
5
MOBILE DEVICE
PHONES
CONSILIENT
MESSAGING
NOTIFY
OMNI
QUARTZ
DEVEL.
TOFFA
CONTINUED
NOKIA*
3300
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3595
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3660
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6108
6200
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6230
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6820
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7250i
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8910
9210
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SAMSUNG
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A530
A610
D700
E700
E710
SIEMENS*
CX65
M55
S55
S56
SL55
SL56
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LG
VX4400
VX6000
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GroupWise
User’s Guide to
Mobile Devices
6
MOBILE DEVICE
PHONES
CONSILIENT
MESSAGING
NOTIFY
OMNI
QUARTZ
DEVEL.
TOFFA
CONTINUED
KYOCERA
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3225
KX414
SE47
AUDIOVOX*
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CDM8600
CDM9500
PHILIPS*
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Fisio* 620
SENDO*
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SHARP*
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CX30
TDS
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Recon*
A L C AT E L
OT715
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J AVA * D E V I C E S
J2ME*
See section
S Y N C H R O N I Z AT I O N M E T H O D S
on the operating systems Palm OS or Windows
There are two primary means for combining the
Mobile and use Palm’s Hotsync* or Microsoft’s
strengths of GroupWise with handheld devices:
ActiveSync*, respectively.
1) desktop synchronization and 2) enterprise
Desktop synchronization is widespread in
synchronization, including push/pull messaging.
a work environment with no requirement to
When choosing a synchronization solution,
standardize on a specific handheld device. You are
it’s important to understand which type of
free to select your own device and there is typically
synchronization method is most effective for
little to no IT department assistance in setting
a specific user or enterprise.
up or configuring synchronization capability.
The GroupWise client on the desktop contains
Desktop Synchronization
Desktop synchronization encompasses a “wired”
connection to the desktop, such as cradle-to-PC,
the data to be synchronized. The synchronization
application “pushes” data to the handheld device,
and data on the device is pushed to GroupWise.
infrared-to-PC, or Bluetooth connection. This type
of synchronization represents the majority of
Enterprise Synchronization
handheld synchronization needs among GroupWise
Enterprise Synchronization is a server-based
users. Devices common in such a setting are based
synchronization solution that provides GroupWise
GroupWise
User’s Guide to
Mobile Devices
7
synchronization with handheld devices. This type
(GSM, TDMA, CDMA, etc.) to the network to be
of synchronization assumes that the device can
able to access the corporate data servers.
connect to the corporate network and access the
The number of supported devices dramatically
corporate synchronization server. In some cases
increases with Enterprise Synchronization. Palm OS
this synchronization originates through a desktop-
and Windows Mobile devices, smart phones and
initiated synchronization (which may or may not
devices based on the Symbian operating system can
be cradled) or through a wireless connection to
be supported. SyncML, an XML-based synchroni-
the corporate network. Many companies that
zation standard, is a common mechanism used by
have a corporate standard or policy regarding
synchronization servers to support this model.
the use of handheld devices choose the enterprise
synchronization method, while other companies
SOLUTIONS FROM NOVELL
D E V E L O P M E N T PA R T N E R S
with such a policy or standard choose the desktop
Novell has partnered with a number of software
synchronization method.
vendors located in the U.S., Canada, Britain and
One Enterprise Synchronization method is
Australia who develop GroupWise enhancement
to deploy a corporate synchronization server
solutions to support PDAs and SmartPhones.
somewhere in the network that connects to the
These vendors offer cradle-based and server-based
backend data sources. This solution differs from
solutions to connect GroupWise with handheld
Desktop Synchronization because the integration
devices. The following product information provided
occurs between the synchronization server and
by these vendors is subject to change and is
the data-hosting server. Other solutions don’t
intended for general information only. You are
require a synchronization server, and connect
encouraged to contact vendors directly for more
directly to GroupWise server agents.
detailed product information as well as pricing.
Enterprise Synchronization also encompasses
carrier-based synchronization, employed by
Consilient
customers who want full-time, wireless connectivity
Consilient2* software from Consilient provides
to their GroupWise data. This broad connectivity
over-the-air, “push” e-mail for Novell GroupWise
requires a persistent connection to a network.
on all BlackBerry Wireless Handhelds. Consilient2
Wireless and cell phone carriers provide this service
is built on the BlackBerry Enterprise Server (BES),
and have the ability to direct data requests to a
which enables GroupWise administrators to leverage
backend data source, which is typically a corporate
all the security and administrative benefits provided
server. For example, a data server is placed in the
through the BES.
corporate data center. Connections are created
Consilient2 is endorsed by RIM, the creators of
between this server and the carrier network.
BlackBerry, and is the only solution that uses all
Devices need to support wireless connectivity
three components for the complete BlackBerry
GroupWise
User’s Guide to
Mobile Devices
8
Enterprise Solution with push e-mail as designed
Administrators can add or remove users; assign or
by RIM. These components are the BlackBerry
reassign handhelds; and create, edit and apply
Handheld client, BlackBerry Enterprise Server and
policies for all users or for a select user group.
the BlackBerry Desktop Manager. Consilient2 ensures
The BES can also send an over-the-air “kill”
that GroupWise administrators receive complete
functionality and all the wireless features provided
by RIM along with future compatibility with new
handhelds and BES upgrades.
command to lock the handheld and erase data
if a handheld is lost or stolen.
The BES also provides additional key features
such as advanced Triple DES security, wireless
reconciliation, integrated attachment viewing
The use of the BlackBerry Enterprise Server is
and Mobile Data Service (MDS).
a key, differentiating feature of the Consilient2
solution. The BES provides over 70 different IT
Features and Benefits
policies and is a centralized way of managing
Other features and benefits of the Consilient2
wireless users and handhelds within an organization.
solution for GroupWise follow below:
Mobile Data Service (MDS). Through the BlackBerry Enterprise Server, Consilient2 provides access to the
MDS component of the BlackBerry solution. Consilient2 can also use MDS to wirelessly access and use any
Web-based or database-driven application (e.g. a CRM or ERP system) on a BlackBerry handheld.
Use any BlackBerry. With the Consilient2 solution, administrators can deploy any BlackBerry Wireless
Handheld on any network, including overseas.
Complete Attachment Viewing. Consilient2 offers full attachment viewing support for Microsoft Word,
Excel and PowerPoint*, Corel WordPerfect*, Adobe* PDF, Zip archives, HTML/HTM and ASCII text
GroupWise
User’s Guide to
Mobile Devices
9
documents. The attachment viewing service
BlackBerry Enterprise Server, Consilient2 allows
preserves document formatting and font style
organizations to securely deploy other desktop
and enables users to request the table of contents
applications, including Web-based and database-
or full attachment contents.
driven applications, and HTML browser capability.
Exclusive BlackBerry Network. Business enterprise
HTML Browser Capability. Consilient2 provides
data traffic deserves a reliable connection for
full HTML browsing to Internet and intranet sites
wireless e-mail delivery so that it’s not competing
on BlackBerry handhelds through the MDS feature
with other traffic. Consilient2 provides an exclusive
of the BlackBerry Enterprise Server. With the
data channel using RIM’s Network Operations Center
BlackBerry browser, users can view WAP-enabled
(NOC) for BlackBerry traffic. Because the BlackBerry
or regular HTML-based Web sites that are internal
Enterprise Server provides compression, all
or external to the corporate network.
BlackBerry traffic, including e-mail, calendar and
Web content, is compressed for greater efficiency.
Out-of-Coverage Access. Consilient2 uses the
native BlackBerry handheld client, providing
The NOC also protects e-mail from delays caused
access to corporate e-mail even when wireless
by other routine Web-related and e-mail traffic.
coverage is poor or unavailable. Consilient2 allows
With more than 50 wireless carriers connected
users to review and organize received e-mail,
to the RIM NOC, multiple carriers can be used
and to compose and queue new e-mail for sending
within an organization without requiring separate
while out-of-coverage. Other solutions not using
installations of the connectivity software. When
the native BlackBerry handheld client applications
temporarily out-of-coverage, the NOC’s network-
will not leverage the proven offline capabilities
level retry provides timely delivery of data when
designed and optimized by RIM for the BlackBerry.
back in a coverage area.
Maximum Memory. Consilient2 is the only product
Advanced Security. Consilient2 meets the highest
with native BlackBerry handheld client support.
security standards set by the U.S. government.
Consilient2 does not require bulky third-party
Through the BlackBerry Enterprise Server, Consilient2
applications to be installed on the handheld so
delivers secure, FIPS-certified, Triple DES encryption.
maximum memory is maintained for e-mail,
By leveraging the Mobile Data Service (MDS) of the
contacts and calendar appointments.
GroupWise
User’s Guide to
Mobile Devices
10
Supported Features on Specific Operating Systems
Consilient provides the following features on devices running the RIM operating system:
PA L M O S
WINDOWS MOBILE RIM
SYMBIAN
8XX
9XX
NEWER
Send
Y
Y
Receive
Y
Y
Reply
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Y
Reply Using GroupWise E-mail Address
Y
Y
Forward
Y
Y
Delete
Y
Y
Attachments
Y
Y
Read Later
Y
Y
Mark ‘Read’
Y
Y
Undelete
Y
Y
Delete and Empty
Y
Y
Filters
Y
Y
Accept
Y
Y
Reject
Y
Y
Delegate
N
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Create Appointment
Y
Y
Mark Private
N
N
Decline with Options
Y
Y
Read Later
Y
Y
Undelete
N/A
N/A
Delete and Empty
Y
Y
Filters
N/A
N/A
Schedule Others
Y
Y
Posted Appointments
Y
Y
Reply
Y
Y
Available
Y
Y
Create
Y
Y
Accept
N/A
N/A
Reject
N/A
N/A
Forward
N/A
N/A
Reply
N/A
N/A
Mark ‘Private’
N/A
N/A
Mark ‘Completed’
Y
Y
N/A
N/A
Read Later
N/A
N/A
PDAS
S M A RTPHONES
E-MAIL
CALENDAR
TA S K L I S T
GroupWise
User’s Guide to
Mobile Devices
11
PA L M O S
WINDOWS MOBILE RIM
SYMBIAN
8XX
9XX
NEWER
Mark Read
N/A
N/A
Undelete
N/A
N/A
Delete and Empty
N/A
N/A
Filters
N/A
N/A
Assign Tasks to Others
N
N
Posted Tasks
N/A
N/A
Searchable
Y
Y
Create Contact
Y
Y
Delete Contact
Y
Y
Sync Changes to GroupWise Mailboxes
Y
Y
PDAS
TA S K L I S T
S M A RTPHONES
CONTINUED
ADDRESS BOOK
Contact Information
CONSILIENT
66 Kenmount Rd.
P.O. Box 2172
St. John’s, NL
Canada
A1C 6E6
Tel: (Toll free) 1.866.576.1706
Tel: (International) 1.709.576.1706
Fax: 1.709.576.1986
Web: www.consilient.com
E-mail: [email protected]
GroupWise
User’s Guide to
Mobile Devices
12
Intellisync Corporation
Key Features
Intellisync Handheld Edition for Palm,
Pocket PC and Windows CE
Easy, one-step synchronization. Whether you’re on
Intellisync Handheld Edition* software from
with Intellisync Handheld Edition ensures you’ll
Intellisync Corporation keeps you constantly current
never be overbooked, out of date or out of touch.
the road or at your desk, one-step synchronization
with direct, two-way synchronization between
E-mail attachment support. Synchronize e-mails
your PC and Palm OS or Pocket PC/Windows CE
with attachments from your PC to your handheld
(including Pocket PC Phone Edition) device.
and vice-versa. Palm OS and Pocket PC/Windows
Synchronize your ever-changing e-mail, calendar,
CE users also have the ability to forward e-mails
contacts and tasks with the personal information
management, contact management and groupware
(including any files attached to the e-mail) to
other users.
applications on which you depend every day.
With its patented Data Synchronization
Extensions Technology (DSX Technology engine),
Advanced e-mail features. Import, export and
synchronize e-mail messages between your PC and
®
Intellisync Handheld Edition lets you simultaneously
synchronize handheld organizer data with Novell
GroupWise. And advanced capabilities like intelligent
handheld device. Easily sync information between
e-mail subfolders, as well as sync and forward
your e-mail attachments.
field mapping, custom filtering and full conflict
resolution offer unparalleled accuracy,
convenience and reliability.
What’s New in Intellisync Handheld Edition?
• Support for Palm OS 5.0 devices.
• E-mail attachment support—Now you have
the ability to synchronize e-mails with
attachments from your PC to your handheld
Full conflict resolution and powerful filtering.
and vice-versa.
When changes are made to the same record on
• Includes Live Update—When you run
your handheld and PC, Intellisync Handheld Edition
Intellisync Handheld Edition’s Live Update,
accurately detects and resolves the conflict
you can automatically obtain the latest
automatically, or makes changes based on the
software updates.
customized controls you’ve selected.
GroupWise
User’s Guide to
Mobile Devices
13
Quickly synchronize even large databases
by using filters to select only the information
you need updated. Intellisync Handheld Edition
saves you time and optimizes space on your
handheld device.
Minimum System Requirements
• Palm OS device (including Palm OS 5.0
devices); WinCE, Pocket PC 2000, Pocket PC
2002, Pocket PC for Phones, Pocket PC 2003
• Windows 98/2000 Professional Edition,
Complete customization. First choose the
Windows NT* 4.0 Workstation SP6, Windows Me,
applications you want to synchronize.
or Windows XP Professional and Home Version
• 486 PC; 133 MHz Pentium*-compatible PC
for Windows 2000; 150 MHz for Windows Me;
233 MHz for Windows XP
• 30 MB available disk space
• 24 MB RAM for Windows 98; 32 MB RAM for
Windows Me/NT; 64 MB RAM for Windows 2000;
128 MB for Windows XP
Then use advanced capabilities like intelligent
field mapping and date range support for
complete control over your information.
• CD-ROM drive
• For Palm OS device: HotSync Manager 3.0 or
higher; for Pocket PC Phone Edition:
ActiveSync 3.6; for Pocket PC 2002/2003:
ActiveSync 3.5; for Pocket PC/Windows CE
devices: ActiveSync 3.1
GroupWise
User’s Guide to
Mobile Devices
14
Intellisync provides the following features on devices running Palm OS or Windows Mobile operating systems:
PA L M O S
WINDOWS MOBILE RIM
PDAS
E-MAIL
Send
Receive
Reply
Forward
Delete
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Attachments
Read Later
Mark ‘Read’
Undelete
Delete and Empty
Filters
CALENDAR
Accept
Reject
Delegate
Create Appointment
Mark Private
Read Later
Undelete
Delete and Empty
Filters
Schedule Others
Posted Appointments
Reply
TA S K L I S T
Available
Create
Accept
Reject
Forward
Reply
Mark ‘Private’
Read Later
S M A RTPHONES
8XX
9XX
SYMBIAN
NEWER
GroupWise
User’s Guide to
Mobile Devices
15
PA L M O S
WINDOWS MOBILE RIM
PDAS
TA S K L I S T
S M A RTPHONES
8XX
9XX
SYMBIAN
NEWER
CONTINUED
Mark Read
•
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Undelete
Delete and Empty
Filters
Posted Tasks
ADDRESS BOOK
Searchable
Create Contact
Delete Contact
Contact Information
Intellisync Corporation
2550 North First Street
Suite #500
San Jose, CA 95131
Phone: 408-321-7650
Fax: 408-321-3886
Intellisync Handheld Edition version 5.3 supports Palm OS 5.0 devices for calendar, contacts and tasks. Devices running Palm OS 5.0
no longer have a standard e-mail client. As such, Intellisync Handheld Edition supports e-mail on Palm OS 5.0 devices using the legacy
Palm e-mail client only, and is limited to reading e-mail only (replying to or creating new e-mail does not work on the legacy client
running on Palm OS 5.0).
E-mail synchronization is supported for Novell GroupWise. Edits to attachments on the device are not synchronized back to the PC.
GroupWise 6.x e-mail Cabinet folder mapping is not supported. E-mail attachment support is not available for GroupWise. Complete
e-mail attachment support is available only for Pocket PC/Windows CE devices (Palm OS handhelds can forward attachments, but not
create, open, or edit them).
GroupWise
User’s Guide to
Mobile Devices
16
Messaging Architects
GWAnywhere—Wireless Solutions
for GroupWise
GWAnywhere 2.0 is a leading, enterprise-class
• Solves the problem of GroupWise
synchronization, be it offline synchronization,
live connect push or online real-time
Technical benefits:
wireless messaging platform created specifically
• Offers GroupWise users a method to access
for Novell GroupWise. It is built upon Extended
e-mail and other PIM data on mobile devices
Systems’ OneBridge Mobile Groupware platform,
• Enables companies who want to go mobile
which according to Gartner has the most extensive
to stay with the Novell platform
deployment of wireless messaging servers worldwide.
• Server-side solution requires no end-user
GWAnywhere 2.0 enables GroupWise users to
involvement in the deployment process
have anytime, anywhere access to e-mail and
personal information management (PIM) information
on virtually any mobile device (Palm, Pocket PC/
WinCE, Symbian and SyncML devices) for any wired
or wireless connection (GPRS, GSM, CDMA/1XRTT,
Bluetooth*, WiFi 802.11a/b/g, infrared and cable/
cradle). Since GWAnywhere uses real time push
technology to automatically update the GroupWise
content on the devices, users are automatically
notified of new messages, tasks, contacts or
appointments on their mobile devices.
Features
GWAnywhere supports the following features:
• Synchronizes PIM data on Palm, Pocket PC,
SmartPhone, Windows CE, RIM, SyncML
and Symbian OS (formerly known as EPOC)
mobile devices with GroupWise
• Synchronizes database data from any ODBCor ADO/OLE DB-compliant DBMS to common
databases on the Palm, Pocket PC, Windows
CE mobile devices and any 32-bit Windows
Additionally, the product includes a set of
desktop/laptop/server
comprehensive tools for centralized configuration,
• “Always-on” delivery with Live Connect
deployment, security and device management,
technology lets users have up-to-date
and it is the only to have implemented end-to-end
information on the mobile device
FIPS 140-2 complaint security.
• Manages data and applications on mobile
Benefits
devices with backup/restore, installation,
Business benefits:
configuration and reporting capabilities
• Provides an enterprise-level solution for
wireless synchronization for GroupWise
• Offers a device- and carrier-independent
platform
• Ensures secure data transfer with encryption
• Supports any wired or wireless connection,
such as infrared, Ethernet, 802.11 and analog
or wireless modems
GroupWise
User’s Guide to
Mobile Devices
17
Messaging Architects provides the following features on devices running either Palm OS, Windows Mobile or
Symbian operating systems:
PA L M O S
WINDOWS MOBILE RIM
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NEWER
E-MAIL
Send
Receive
Reply
Forward
Delete
Attachments
Read Later
Mark ‘Read’
Undelete
Delete and Empty
Filters
CALENDAR
Accept
Reject
Delegate
Create Appointment
Mark Private
Read Later
Undelete
Delete and Empty
Filters
Schedule Others
Posted Appointments
Reply
TA S K L I S T
Available
Create
Accept
Reject
Forward
Reply
Mark ‘Private’
Read Later
GroupWise
User’s Guide to
Mobile Devices
18
PA L M O S
TA S K L I S T
WINDOWS MOBILE RIM
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S M A RTPHONES
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Mark Read
Undelete
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Filters
Posted Tasks
ADDRESS BOOK
Searchable
Create Contact
Delete Contact
Contact Information
Messaging Architects
180 Peel Street, Suite 333
Montreal, QC Canada H3C 2G7
Tel: (Toll-free) 1.866.497.0101
Tel: (International) 1.514.392.9220
Fax: 1.514.392.9120
Web: http://www.gwtools.com
GroupWise
User’s Guide to
Mobile Devices
19
Nexic
Synchronization. The transfer agents will
Nexic Synchronis for GroupWise
synchronize GroupWise addresses with the default
Nexic Synchronis* for GroupWise offers a rich,
robust set of collaboration tools for handheld
devices. It was designed to include many features
specific to GroupWise, like retracting sent messages,
GroupWise specific folders and scheduling others
for appointments, tasks or notes.
When comparing the features of Nexic
Synchronis to other solutions, it quickly becomes
apparent that Nexic Synchronis is the only solution
that supports such a wide range of GroupWise
features. Most other solutions limit what they
support in order to create a base set of features
that work with the common e-mail products.
address book or contacts application on the
handheld device, as well as GroupWise e-mail and
calendaring items with the native Nexic Synchronis
Client. Due to the extreme limitations and the
lack of GroupWise related features in the assorted
default mail, calendar, task and note applications
that ship with the devices, the current version of
Nexic Synchronis will not sync with any default
application except the Address Book/Contacts
applications. Support for the default mail, calendar,
task and note applications has been added to
the next release for users who want to use
these applications.
Nexic Synchronis was never designed to work with
Popular GroupWise Client. The popular Nexic
Microsoft Outlook* or Lotus Notes*. It was created
Synchronis Client* for GroupWise for Palm and
by Nexic engineers who also helped design, test
Pocket PC devices is a native application that
and support GroupWise while working at Novell.
is installed on the handheld device. This client
Without question, we know GroupWise and it shows.
gives you a familiar, robust environment to create,
Nexic Synchronis is made up of different
send or schedule GroupWise e-mail or calendar
components: files on the PC and files on the
items. The user interface was designed to look
device. For Palm OS devices, the Nexic Synchronis
and act like the GroupWise Windows client.
Transfer Agents files on the PC are
Windows DLLs that synchronize
GroupWise data with the handheld
device using the host PC’s Palm
Hotsync Manager application. For
Pocket PC devices, the Nexic
Synchronis Transfer Agents on the
PC are Windows applications that
synchronize GroupWise data with the
handheld device using the host PC’s
ActiveSync connection to the device.
GroupWise
User’s Guide to
Mobile Devices
20
Key Features
Nexic Synchronis synchronizes GroupWise
Nexic Synchronis transfer agents provide extensive
mail, appointments, tasks, notes and addresses.
control over identifying the data to synchronize.
The available options change depending on the
Out of the box, Nexic Synchronis can synchronize
type of GroupWise record being synchronized.
records without any user intervention. For specific
For example, with address and contact records,
needs, you can transfer items within date ranges,
you can specify the handheld address book or
items in selected GroupWise folders, items with
category to associate with the GroupWise address
specific categories, or you can even specify to
books. For mail, appointments, tasks and notes,
synchronize just the selected addresses from the
you can specify specific folders to sync, date ranges,
GroupWise Windows Address Book dialog.
item status and many other search criteria to
identify records to transfer. Calendar items from
Powerful Options
Displaying items in a list for confirmation is useful
proxy accounts can also be synchronized to create
a true multi-user calendar view.
only if you can interact with the list, or decide
you want to cancel the operation. Nexic goes a
GroupWise Features and Functionality
on the Device
step further than most sync products in that when
it displays a list of items that are about to be
synchronized, each item in the list has a check
box associated with it. You can review the list of
potential items and uncheck the items that may
have inadvertently been included in the query
results. You can even cancel the sync if you
desire. Giving you the final say regarding what
data is to be synchronized was a primary design
goal for Nexic Synchronis.
The Nexic Synchronis Client interface was designed
to use GroupWise icons, dialogs, message prompts
and terminology wherever possible. Menu items
are also arranged in similar locations as they are
in the GroupWise Windows client. Maintaining
familiarity with the GroupWise Windows client
was a top priority. The primary design goal was to
have a user who was familiar with the GroupWise
Windows client be able to use the Nexic Synchronis
Client without any formal training. The fact that
the majority of Nexic employees worked on
GroupWise at Novell is evident in the design
and user interface of Nexic Synchronis.
If you’re familiar with the GroupWise remote
mode concepts, then you already understand how
the Nexic Synchronis Client works. When you
delete an item, you have the option to delete it
from the handheld database, the online mailbox
or both. You can also retract deleted items that
GroupWise
User’s Guide to
Mobile Devices
21
have not been opened prior to the next time the
the GroupWise client features, most all of the
Nexic Synchronis Client is synchronized. Items can
features mirror their GroupWise client counterpart.
be created as posted or sent items. Appointments,
tasks and notes can be accepted or declined. You
Supported Features on Specific
Operating Systems
can mark items as private, unread or completed,
Nexic provides the following features on devices
and all items can be forwarded to other recipients.
running Palm OS or Windows Mobile operating
Since Synchronis has a one-to-one relationship with
systems:
PA L M O S
WINDOWS MOBILE RIM
PDAS
N AT I V E G R O U P W I S E C L I E N T
Mail and Calendar items in
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one application
Same GroupWise menus
Same GroupWise features
Same GroupWise icons
Same GroupWise dialogs
Same GroupWise folders
Same GroupWise concepts
Familiar GroupWise look and feel—
minimal training
•
Multi-user Calendar view
E-MAIL
Send
CC
BC
Receive
Reply
Reply Using GroupWise E-mail
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Attachments
Read Later
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Mark Private
GroupWise Personal Folders
GroupWise System Folders
Filters
S M A RTPHONES
8XX
9XX
SYMBIAN
NEWER
GroupWise
User’s Guide to
Mobile Devices
22
PA L M O S
WINDOWS MOBILE RIM
PDAS
APPOINTMENTS
Accept
Decline
Delegate
Assign Alarms
Alarm Notification on Device
Clear or Delay Alarm Notification
Create Appointment
Multi-day Appointments
Schedule Others for Appointments
CC
BC
Posted Appointments
Reply
Forward
Retract Sent Appointments
Delete
Undelete
Delete and Empty
Empty Trash
Read Later
Mark ‘Read’
Mark Private
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Accept
Decline
Delegate
Create Tasks
Assign Due Date
Mark Tasks Completed
Schedule Others for Tasks
CC
BC
Posted Tasks
Reply
Forward
Retract Sent Tasks
S M A RTPHONES
8XX
9XX
SYMBIAN
NEWER
GroupWise
User’s Guide to
Mobile Devices
23
PA L M O S
WINDOWS MOBILE RIM
PDAS
TA S K S
CONTINUED
Delete
Undelete
Delete and Empty
Empty Trash
Read Later
Mark ‘Read’
Mark Private
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Accept
Decline
Delegate
Create Notes
Assign Due Date
Send Notes to Others
CC
BC
Posted Notes
Reply
Forward
Retract Sent Notes
Delete
Undelete
Delete and Empty
Empty Trash
Read Later
Mark ‘Read’
Mark Private
Filters
ADDRESS BOOK
Searchable
Create Contacts
Delete Contacts
Automatically Create Address Books
Eliminate Duplicate Address Records
Address Book Maintenance Features
Map GroupWise Contact Fields to
Device Fields
S M A RTPHONES
8XX
9XX
SYMBIAN
NEWER
GroupWise
User’s Guide to
Mobile Devices
24
PA L M O S
WINDOWS MOBILE RIM
PDAS
ADDRESS BOOK
S M A RTPHONES
8XX
9XX
SYMBIAN
NEWER
CONTINUED
Map New GroupWise 6.5 Contact
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Map GroupWise Custom Fields to
Device Fields
Select Contacts to Sync from
GroupWise Address Books
Sync Personal Address Books
Sync System Address Book
Enhanced Conflict Resolution
Synchronis 6.1 System Requirements
• Minimum recommended device memory:
8 MB RAM
Contact Information
Nexic, Inc.
635 East Technology Ave.
• Minimum device storage space: 500 KB
Orem, Utah 84097
• Minimum PC hard disk space: 3 MB
USA
• Windows versions: 98/NT4 SP4 or later/
Tel: 1.801.434.4717
2000/XP
Fax: 1.801.434.4719
• Hotsync Manager version: 3.5 or later
• ActiveSync 3.5 or later
Web: http://www.nexic.com/
• GroupWise versions: 5.5/Enhancement Pack
SP4, 6.0, 6.5 and later
GroupWise
User’s Guide to
Mobile Devices
25
Notify Technology
Overview
The NotifyLink* Solution
The NotifyLink for GroupWise solution is based
Organizations that use Novell GroupWise continue
on a client-server architecture composed of the
to seek a single solution for enterprise mobile
NotifyLink Enterprise server and the NotifyLink
device synchronization of e-mail, calendar,
device clients. The NotifyLink Enterprise Server
contact and task information. Notify Technology
involves the installation of a Database component,
has enhanced its NotifyLink Enterprise solution
a Web component and a Messaging component.
for GroupWise to handle both wireless and wired
All three components may be installed to the same
mobile devices. The NotifyLink Enterprise Edition
server, or each component can be installed to a
for GroupWise provides secure, synchronized
separate server allowing NotifyLink to function in
access and management of e-mail, calendar,
a more distributed environment, which offers a
contacts and tasks on wired or wireless devices
more flexible choice when selecting the system
based on Palm, Windows Mobile or BlackBerry
architecture for use by the organization.
operating systems.
If you have a wireless device, the NotifyLink
The NotifyLink solution is ideal for companies
whose employees include mobile professionals
solution provides support for a variety of wireless
who need real-time synchronization of their
networks including cellular and 802.11x. If you
existing e-mail to any variety of supported mobile
use a wired device, the NotifyLink solution offers
devices. With the NotifyLink solution, you can read,
network-based synchronization that lets you
compose, reply, forward, mark as read and delete
synchronize your handheld device independent of
e-mail messages from your handheld device.
your desktop’s location. Notify has designed the
Mobile and Wired E-mail Synchronization. The
NotifyLink solution for IT organizations that require
NotifyLink solution provides you with an “automatic”
centralized management and support for their
synchronization of e-mails sent to your Novell
mobile users’ needs. With the NotifyLink Enterprise
GroupWise mailbox.
Edition for GroupWise, organizations can easily
support their growing mobile workforce while
E-mail Reconciliation. E-mails are synchronized to
providing a migration path from wired to wireless
your mobile device. Any e-mail sent to the device
device usage.
must meet any filter criteria specified either by
Notify’s vision for the Mobile PDA environment
you or based on global criteria established by
also includes product features such as: Attachments,
the IT staff. All originated e-mail from the mobile
GroupWise Trusted Applications support, integration
device will be synchronized with your desktop
with Novell’s eDirectory for GroupWise, support for
“Sent” file. Any e-mails forwarded and replied to
GroupWise on Linux* and Apache HTTP servers
from the mobile device will also be synchronized
running on Windows and Linux.
with your desktop “Sent” folder. If you delete an
GroupWise
User’s Guide to
Mobile Devices
26
e-mail on the mobile device, that e-mail will be
configurable user notification regarding
placed in the “Trash” folder on your desktop.
information about the number, names and sizes
Notify offers you additional desktop
of the attachments. This information is made
synchronization to the mobile device with the
available as part of the e-mail displayed on the
“mark as read” function initiated from the device.
mobile device. NotifyLink can also forward an
If you read the e-mail on the mobile device,
attachment to any other e-mail user.
NotifyLink marks the e-mail as read on your
Mobile Calendar, Contacts and Tasks. NotifyLink
desktop. NotifyLink Enterprise Edition provides
provides bi-directional mobile synchronization of
e-mail users with a platform-specific smart client,
your Calendar, Contacts and Tasks. Whether the
which is initially loaded on the mobile device.
The NotifyLink smart client provides you with the
same e-mail folders you’re familiar with on the
desktop client: Inbox, Sent Folder, Draft Folder,
Out Box, Trash folder. E-mails are sent from your
account to the mobile device. Once the e-mails are
on the mobile device, you can open and read them,
information is entered on your mobile device or
your desktop, the information will be transmitted,
keeping personal calendars continually up to date at
both the server level and the mobile-device level.
NotifyLink synchronization is activated by
performing an initial sync on the mobile device.
then perform any number of operations including
This initiates the loading of the device’s calendar,
replying, forwarding and even deleting them.
contacts and tasks with your existing desktop
information. From this point forward, you need
Message Filtering. NotifyLink supports a robust
not worry about keeping your calendar, contacts
set of filters that can be controlled by the
administrator or by you. The filter engine supports
a robust set of rules and conditions to control
the flow of messages sent to the mobile device.
NotifyLink also supports the use of multiple filters.
and tasks synchronized with your mobile device.
Meeting invitations are also supported both to
and from the mobile device. You can accept
or decline meeting invitations and initiate a
meeting request from the mobile device.
Attachment Support. NotifyLink supports
NotifyLink Enterprise Edition uses the native
attachment download and upload for Palm,
calendar, contact and tasks applications on the
Pocket PC and BlackBerry mobile devices. On the
various supported mobile devices.
Palm and Pocket PC devices, attachments are
downloaded to the device in their native file
Encryption and Key Management. NotifyLink
format where they can be read or edited by
supports both Triple DES and the latest Advanced
either native or third-party applications. On the
Encryption Standard (AES). AES is a Federal
BlackBerry Java devices, the files are sent in a
Information Processing Standard (FIPS), specifically,
format where they can be viewed and edited from
FIPS Publication 197, that specifies a cryptographic
the BlackBerry device. NotifyLink provides
algorithm for use by U.S. Government organizations
GroupWise
User’s Guide to
Mobile Devices
27
to protect sensitive, unclassified information.
algorithm on most systems. Triple DES takes three
The AES key size: 192 and 256 bits. In decimal
64-bit keys, for an overall key length of 192 bits.
terms, this means that there are approximately:
6.2 x 1057 possible 192-bit keys. Many security
Operating Systems
systems will almost certainly use both Triple DES
Notify Technology provides the following features
and AES for at least the next five years. After
on devices running either Palm OS, Windows
that, AES may supplant Triple DES as the default
Mobile or RIM operating systems:
PA L M O S
WINDOWS MOBILE RIM
SYMBIAN
PDAS
S M A RTPHONES
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Originate
Support for CC and BCC
Receive
Reply
Forward
Delete
Attachments
Attachment View and Edit
Read Later
Mark ‘Read’
Undelete
Delete and Empty
Filters
CALENDAR
Accept
Reject
Delegate
Create Appointment
Create Recurring Appointments
Mark Private
Read Later
Undelete
Delete and Empty
Filters
Schedule Others
Posted Appointments
Reply
GroupWise
User’s Guide to
Mobile Devices
28
PA L M O S
WINDOWS MOBILE RIM
SYMBIAN
PDAS
S M A RTPHONES
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Available
Create
Accept
Reject
Forward
Reply
Mark ‘Private’
Read Later
Mark Read
Undelete
Delete and Empty
Filters
Posted Tasks
ADDRESS BOOK
Searchable
Create Contact
Delete Contact
Contact Information
Notify Technology Corporation Northeast Central
Notify Technology Corporation West
Contact: Heath Birkendahl
Contact: Tim Mausling
Inside Sales Manager
1054 South De Anza Blvd., Suite 105
San Jose, CA 95129
San Jose, CA 95129
Main: 408.777.7917
Main: 408.777.7934
Fax: 408.996.7405
Fax: 408.996.7405
Notify Technology Corporation Northeast
Notify Technology Corporation Midwest
Contact: Jamie Long
Contact: J. Scott Walker
San Jose, CA 95129
San Jose, CA 95129
Main: 408.777.7925
Main: 408.777.7923
Fax: 408.996.7405
Fax: 408.996.7405
GroupWise
User’s Guide to
Mobile Devices
29
Notify Technology Corporation South Atlantic
Contact: Don Lamure
San Jose, CA 95129
Main: 408.777.7926
Fax: 408.996.7405
GroupWise
User’s Guide to
Mobile Devices
30
Omni Technology Solutions, Inc.
login, and access their mail and the fact that this
GWmobile software from Omni Technology
option is only available when there is good radio
Solutions Inc. (Omni) is a leading wireless solution
coverage. Users who need access to their GroupWise
for Novell “native” GroupWise access on RIM
information usually find it unsatisfactory over time
BlackBerry devices. GWmobile supports all
that they can’t work in “disconnected mode.”
BlackBerry handhelds.
There are several differences between
Three Primary Components of
GWMobile Service
GWmobile and the other options in the marketplace.
The major components of the GWmobile service are
For example, GWmobile eliminates the need for
the GWmobile Proxy Server, the GWmobile client
a BlackBerry Enterprise Server (BES) or Microsoft
and the HTTP gateway. The GWmobile Proxy Server
Exchange/Lotus Notes server to act as a gateway
connects directly to your GroupWise system using
to GroupWise. Other “synchronization” options in
IP connectivity or DNS name. By talking directly
the market require that you set up a server to act
to GroupWise, GWmobile saves users money in
as an IMAP or POP3 relay agent. The biggest
licensing, administration and infrastructure costs
difference with these implementations is the
(and security concerns) that would otherwise
limitations of trying to use IMAP or POP3. To the
be associated with implementing a BES and
best of our knowledge, neither of these options
Exchange/Notes gateway server.
provides a full GroupWise experience. They are
The GWmobile Client is a separate program
not able to provide satisfactory synchronization
that gets installed on the BlackBerry. It is in the
of individual folders, calendars, alarms, tasks,
GWmobile client that you access your e-mail, folders,
etc. A large number of GroupWise systems do
calendar, tasks, etc. The HTTP gateway transfers
not have IMAP or POP3 enabled on their servers,
messages to the RIM Data Center (NOC) which,
so there is also the question of configuration.
in turn, forwards the messages to the appropriate
One option that many people are unaware
of is the built-in Wireless Access Protocol (WAP)
support for GroupWise. Many of our customers
service provider for wireless “Over the Air” delivery
and synchronization to the BlackBerry handhelds.
GWmobile takes advantage of full native
started out using their BlackBerry devices by
GroupWise encryption on the GWmobile Proxy
installing WAP support for their WebAccess
Server and uses 256-bit AES (Advanced Encryption
service. This allows people to login and access
Standard) on the handheld device. This is a
GroupWise using the BlackBerry Internet browser
significant step above TripleDES or SSL encryption
through WebAccess and have GroupWise deliver
used by other vendors. From a functional
their mail to the small form factor available on
perspective, another major difference is how
the BlackBerry. Frustrations with this option
we use the GroupWise object APIs for requesting
include the amount of time it takes to connect,
and working with data from your GroupWise
GroupWise
User’s Guide to
Mobile Devices
31
system. What this means to an end user is a more
to be alerted by the BlackBerry prior to an
“native” GroupWise experience on the BlackBerry.
appointment time.
With GWMobile, you enjoy completely wireless
In particular, users are able to see work with their
individual GroupWise mail folders in the same way
synchronization and a “native” GroupWise client
they work with e-mail on their computer. Messages,
experience on the BlackBerry. There’s no BlackBerry
calendar entries, reminders and contacts are
Enterprise Server (BES) software, no Microsoft
available on the BlackBerry and are organized
Exchange gateway, no Lotus Notes Gateway,
the same way they are on a regular workstation
no additional licensing fees and no administration
client. Tasks are synchronized using the cradle-
or security concerns when dealing with other
synch method. Any changes to the user’s GroupWise
messaging software required for other GWmobile
account (for the selected folders) are synchronized
wirelessly to the GroupWise system and vice versa.
Another advantage of using the GroupWise
implementations.
Operating Systems
APIs is that appointment alarms can be delivered
Omni provides the following features on devices
along with calendar entries. This allows the user
running the RIM operating system:
PA L M O S
WINDOWS MOBILE RIM
SYMBIAN
8XX
9XX
NEWER
Send
Y
Y
Receive
Y
Y
Reply
Y
Y
Y
Y
Forward
Y
Y
Delete
Y
Y
Attachments
Y
Y
Read Later
Y
Y
Mark ‘Read’
Y
Y
Undelete
N
N
Delete and Empty
N
N
Filters
Y
Y
Accept
Y
Y
Reject
Y
Y
Delegate
Y
Y
Create Appointment
Y
Y
Mark Private
N
N
N
N
Read Later
Y
Y
Undelete
N
N
PDAS
S M A RTPHONES
E-MAIL
CALENDAR
GroupWise
User’s Guide to
Mobile Devices
32
PA L M O S
WINDOWS MOBILE RIM
SYMBIAN
8XX
9XX
NEWER
Delete and Empty
N
N
Filters
Y
Y
Schedule Others
N
N
Posted Appointments
Y
Y
Reply
Y
Y
Available
v3.4
v3.4
Create
v3.4
v3.4
Accept
v3.4
v3.4
Reject
v3.4
v3.4
Forward
v3.4
v3.4
Reply
v3.4
v3.4
Mark ‘Private’
v3.4
v3.4
v3.4
v3.4
v3.4
v3.4
Read Later
v3.4
v3.4
Mark Read
v3.4
v3.4
Undelete
v3.4
v3.4
Delete and Empty
v3.4
v3.4
Filters
v3.4
v3.4
v3.4
v3.4
Posted Tasks
v3.4
v3.4
Searchable
N
N
Create Contact
Y
Y
Delete Contact
Y
Y
Y
Y
PDAS
CALENDAR
S M A RTPHONES
CONTINUED
TA S K L I S T
ADDRESS BOOK
Contact Information
Omni Technology Solutions Inc.
Omni offers clients and Novell partners a broad
#400 Bell Tower
selection of proven enhancements built on our
10104-103 Avenue
reputation as a client-focused company. We are
Edmonton, Alberta
committed to ensuring that the solutions and
Canada T5J 0H8
products you implement are the right choice for
Tel: 1.780.423.4200
your business and technology needs. Whether you
Fax: 1.780.423.4711
are looking for minor pain relief or major solutions,
www.omni-ts.com
we help you leverage your existing Novell
technology investment.
GroupWise
User’s Guide to
Mobile Devices
33
Quartz Development
your Pocket PC-based handheld with Novell
Quartz Development aims to offer proven synchroni-
GroupWise. Application data can be synchronized
zation software for Novell GroupWise. PortaMail was
in either or both directions. PortaMail requires
first developed to synchronize a Pocket PC handheld
few system resources and the data synchronization
to GroupWise, and then SmartSYNC was released for
speed between the device and GroupWise is very
the Palm platforms. Both PortaMail and SmartSYNC
fast. You can synchronize using a local post office
have similar features, yet there are also differences
due to limitations of the respective handheld
devices. A remote synchronization solution is
planned for future release.
account, online account or cached account.
Microsoft ActiveSync must be installed. Microsoft
Outlook is not required to synchronize. PortaMail
works with Microsoft Windows 98SE and above.
A new version of PortaMail specific to GroupWise
PortaMail Overview
6.5 that will include PortaMail for SmartPhone is
PortaMail is a complete solution for synchronizing
in development.
COMPONENT
F E AT U R E S
Contacts
Category/Address Book mappings:
Map the categories on your device to the address books within Novell GroupWise.
Filters:
Synchronize using Home, Work or Other addresses for non-organizational records.
Calendar
Filters:
1. Synchronize based on a sync window. This allows you to control the amount of data to be kept
up to date and effectively controls the amount of data that stays on your handheld device.
2. Synchronize based on the privacy flag.
3. Synchronize meeting attendees (all devices).
Logging:
Get notified when a double modify occurs.
Reminder Notes
Filters:
3. Decide how notes are displayed after synchronization: Free, Busy, Tentative or Out Of Office.
4. Synchronize meeting attendees (not PPC2000 devices, Pocket Outlook bug).
Logging:
Task List
Filters:
Logging:
E-mail
Folder Mapping:
Select the actual mailboxes you want to synchronize.
Filters:
1. Synchronize based on the read/unread flag.
2. Synchronize based on the number of days in the past.
3. Include or ignore desktop attachments.
4. Delete from GroupWise when deleted from the device.
5. Synchronize sent items.
PortaMail Features
GroupWise
User’s Guide to
Mobile Devices
34
SmartSYNC Features
SmartSYNC Overview
account, online account or cached account.
SmartSYNC is a complete solution for synchronizing
You must have Palm Desktop installed. SmartSYNC
Palm OS-based devices with Novell GroupWise.
works with Microsoft Windows 98SE and above.
Application data can be synchronized in either or
A new version of SmartSYNC that will synchronize
both directions. SmartSYNC requires few system
between the Palm, GroupWise and Palm Desktop
resources and the data synchronization speed
will be released shortly, and a new version of
between the device and GroupWise is very fast.
SmartSYNC specific to GroupWise 6.5, Palm OS
You may synchronize using a local post office
Garnet and Palm OS Cobalt is in development.
COMPONENT
F E AT U R E S
Address Book
Category/Address Book mappings:
Map the categories on your device to the address books within Novell GroupWise.
Logging:
Get notified when a double modify occurs (through the HotSync log file).
Date Book
Filters:
Logging:
Reminder Notes
Filters:
Logging:
To-Do List
Filters:
Synchronize based on the privacy flag.
Logging:
E-mail
Folder Mapping:
Select the actual mailboxes you want to synchronize.
Filters:
1. Synchronize based on the read/unread flag.
2. Synchronize based on the number of days in the past.
3. Synchronize based on priority.
Logging:
GroupWise
User’s Guide to
Mobile Devices
35
PortaMail for SmartPhone
easier for larger corporations to purchase
PortaMail for SmartPhone is Quartz Development’s
and register the software solutions across a
newest application, which lets you synchronize
TCP/IP-enabled network. Administrators may
your MS SmartPhone2002/2003 with GroupWise
register the client software remotely on a user’s
in a similar manner to PortaMail. All the same
PC, with the ability to move the license around
features you expect from PortaMail are in PortaMail
at any time should it no longer be needed on a
for SmartPhone except for e-mail attachments,
specific machine.
which will be added later.
Operating Systems
PortaMail Enterprise Manager and
SmartSYNC Enterprise Manager
Quartz Development provides the following
These two applications act as license managers
features on devices running Palm OS or Windows
for their respective clients. They make it
Mobile operating systems:
PA L M O S
WINDOWS MOBILE RIM
PDAS
S M A RTPHONES
•
•
•
•
•
•
•
•
•
•
•
•
•
E-MAIL
Send
Receive
Reply
Forward
Delete
Attachments
Will be
added later
Read Later
Mark ‘Read’
•
•
•
•
•
•
•
•
•
•
Undelete
Delete and Empty
Filters
Sync Sent Items
Will be
added later
CALENDAR
Accept
Reject (Delete to Decline)
•
•
•
•
•
•
•
•
•
•
•
•
Delegate
Assign Alarms
Create Appointment
Mark Private
•
•
•
•
•
8XX
9XX
SYMBIAN
NEWER
GroupWise
User’s Guide to
Mobile Devices
36
PA L M O S
CALENDAR
WINDOWS MOBILE RIM
PDAS
S M A RTPHONES
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
CONTINUED
Read Later
Undelete
Delete and Empty
Filters
Schedule Others
Posted Appointments
Reply
TA S K L I S T
Available
Create
Accept
Reject
Forward
Reply
Mark ‘Private’
Read Later
Mark Read
Undelete
Delete and Empty
Filters
Posted Tasks
ADDRESS BOOK
Searchable
Create Contact
Delete Contact
Sync System Address Books
Contact Information
Quartz Development
3 Weld Avenue
Cessnock
NSW
Australia 2325
Tel: +61 2 4991 2580
8XX
9XX
SYMBIAN
NEWER
GroupWise
User’s Guide to
Mobile Devices
37
Toffa International Limited
SyncML as Open Standard
Each vendor offering synchronization solutions for
Toffa’s SyncWiseEnterprise is a SyncML compliant
Novell GroupWise has chosen a different approach.
server. SyncML is the open standard that drives
While some vendors work to provide the best
data mobility by establishing a common language
possible solution for one or two particular mobile
for communications between devices, applications
device(s), others have tackled interfaces to
and networks. The foundation of the SyncML open
difficult architectures such as the Blackberry.
standard ensures a consistent set of data that is
Toffa’s approach has been to provide a single
always available on any device or application,
solution that allows a customer to serve as wide
any time, regardless of connectivity, be this cradle-
a variety of devices as possible with just one
based or over-the-air. In short, if a user’s mobile
product. Using our SyncWiseEnterprise, you can
device can see the SyncWiseEnterprise server
synchronize your GroupWise data to a broad
spectrum of heterogenous devices. These encompass
the obvious PalmOS and PocketPC platforms as
well as legacy devices such as very old cellphones
and esoteric links to vertical products.
For example, SIMBIT, based in Ottawa, Canada,
has developed a SyncML client that synchronizes
the address list stored on a cell phone SIM card.
Using SyncWiseEnterprise, this information can
be shared with a GroupWise address book. As for
esoteric links to vertical products, a SyncML client
over IP, it can synchronize the GroupWise data.
SyncWiseEnterprise synchronizes the GroupWise
data to the device’s native applications. This allows
you to access data when a connection to GroupWise
is unavailable (such as in a subway, on a plane,
etc.) and also provides full integration with the
device’s other native applications. For example,
a telephone number stored in a GroupWise address
book and synchronized to a PalmOne Treo can be
used to initiate the telephone call.
Toffa SyncWiseEnterprise Capabilities
is available for the GoldMine Contact Management
• Built on open standards—SyncML
application enabling the sharing of e-mail,
• Synchronize over-the-air or via cradle
calendar and address information between
• Sync with more devices than any other
™
Goldmine’s rich data store and—when combined
with SyncWiseEnterprise—GroupWise. You only have
to deploy one server in order to reach this plethora
solution—currently 121 devices
• Sync to any future device supporting the
SyncML open standard
of devices. The depth of the synchronization
• Designed specifically for GroupWise
experience on each device is limited only by the
• Sync to GroupWise in native language
individual capabilities of the device itself. Toffa is
• No additional software needed for the vast
also actively working to incorporate Blackberry to
this ever-growing supported device list.
majority of devices
• Centralized administration
GroupWise
User’s Guide to
Mobile Devices
38
Toffa International provides the following features on devices running either Palm OS, Windows Mobile or
Symbian operating systems:
PA L M O S
WINDOWS MOBILE RIM
8XX
9XX
SYMBIAN
PDAS
S M A RTPHONES
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
NEWER
E-MAIL
Send
Receive
Reply
Forward
Delete
Attachments
Read Later
Mark ‘Read’
Undelete
Delete and Empty
Filters
CALENDAR
Accept
Reject
Delegate
Assign Alarms
Create Appointment
Mark Private
Read Later
Undelete
Delete and Empty
Filters
Schedule Others
Posted Appointments
Reply
Sync with GroupWise in Native
Language
TA S K L I S T
Available
Create
Accept
Reject
Forward
GroupWise
User’s Guide to
Mobile Devices
39
PA L M O S
TA S K L I S T
WINDOWS MOBILE RIM
8XX
9XX
SYMBIAN
PDAS
S M A RTPHONES
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
NEWER
CONTINUED
Reply
Mark ‘Private’
Read Later
Mark Read
Undelete
Delete and Empty
Filters
Posted Tasks
Language
NOTES
Available
Create
Accept
Reject
Forward
Reply
Mark ‘Private’
Read Later
Mark Read
Undelete
Delete and Empty
Filters
Language
ADDRESS BOOK
Searchable
Create Contact
Delete Contact
Sync System Address Books
Sync ReadOnly Address Books
Language
GroupWise
User’s Guide to
Mobile Devices
40
Contact Information
Toffa International Limited
Technology Centre
Wolverhampton Science Park
Glaisher Drive
Wolverhampton
WV10 9RU
United Kingdom
Tel: +44 (0) 1902 650025
Fax: +44 (0) 1902 650552
Sales—[email protected]
© 2004 Novell, Inc. All rights reserved.
Novell, the Novell logo and GroupWise
are registered trademarks, and the N
logo is a trademark of Novell, Inc. in
the United States and other countries.
*All other third-party trademarks are
the property of their respective owners.
Novell Product Training
and Support Services
For more information about
Novell’s worldwide product
training, certification programs,
consulting and technical support
services, please visit:
www.novell.com/ngage
For More Information
Contact your local
Novell Solutions Provider,
or visit the Novell Web site at:
www.novell.com
You may also call Novell at:
1 888 321 4272 US/Canada
1 801 861 4272 Worldwide
1 801 861 8473 Facsimile
Novell, Inc.
404 Wyman Street
Waltham, MA 02451 USA
www.novell.com
Information contained within this guide is provided by third parties, and Novell assumes no responsibility whatsoever for any such
information. Without limiting the foregoing, Novell does not represent or warrant that the information contained in this guide is accurate,
complete or appropriate. Information in this guide about a third party or a third party’s products or services does not indicate that Novell
endorses such third party or its products or services, or that Novell has any relationship with such third party. To the maximum extent
permitted by law, Novell disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability,
fitness for a particular purpose, title and non-infringement. To the maximum extent permitted by law, in no event shall Novell be liable
for any special, incidental, direct, indirect or consequential damages whatsoever (including, without limitation, damages for loss of
profits, business interruption, loss of information or any other pecuniary loss). In any case, Novell’s entire liability shall be limited to the
amount you actually paid to Novell for the use of this guide. Use of this guide and the information contained herein is at your sole risk.
To the extent the term “partner” is used in this guide or in any related documentation, it is used in an informal and descriptive sense
and does not indicate the existence of a legal partnership between Novell and any other entity.”
482-000979-002

GroupWise User`s Guide to Mobile Devices User`s Guide

Transcription

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