Spring 2014 - Masonic Villages Trust

Transcription

SPRING 2014
FROM OUR VILLAGE MANAGER
The Vatican, Rome. David and me having fun despite the rain
Striving for excellence
Dear Residents
How can it possibly be the end of the year already? This is supposed
to be the spring newsletter and it is more like the Christmas one. For that
I apologise.
However, I did go on holiday for just over a month. The long awaited holiday.
CONTENTS
1
3
4
4
FROM OUR VILLAGE MANAGER
STAFF PROFILE
WOBURN NEWS AND ACTIVITIES
OBITUARY
Woburn News, Spring 2014
5 OUR WONDERFUL VOLUNTEERS
6 WOBURN NEWS AND ACTIVITIES
9 ON THE NOTICE BOARD
1
Keeping my promise
Seventeen years ago I promised my sister, who lives
in France/Switzerland, that I would come and stay.
David and I finally achieved this dream and fulfilled that
promise earlier this year.
Now I want to go to Europe again having seen some
of the beautiful sights from Rome through Italy and
France to the Normandy beaches and the Loire Valley.
8,000 kilometres driven in all.
On my return, it was last minute preparation time for
our certification audit. I had done heaps before I went
away and the Team carried on like troopers while I was
swanning around Italy.
Certification audit
The certification audit is a requirement from the
Ministry of Health to ensure that we meet the
standards set in our contracts with them – the results
of the report can be seen on the ministry’s website.
Basically, independent auditors, who are high level
nurses and managers, spend two days looking at all
the ins and outs of our business. They look extremely
hard at resident care, care plans, medication, speak
with families and staff, check on health and safety,
doctors, education, the Trust, the Board and CEO and
more. They really leave no rock unturned to see that
we are providing the care that we are contracted to
provide, and to identify where we go well beyond that.
There are various levels of certification determined by
the length of time required until the next audit. Most
care facilities in New Zealand are audited every two or
three years. The best are audited every four years.
There is a spot audit around the middle of the
certification period that takes a day. For that one, the
auditors just turn up on a day and check things out.
At this stage we don’t know the outcome of the audit
in years. I’m hoping that we will be audited again in
four years time which means a spot audit in two years.
Measures of success
During this most recent audit we received four
improvement awards (pretty hard to achieve) that
recognise excellence in particular areas. We also
received ‘no recommendations for improvement’
– meaning the auditors found no areas needing
improvement (also hard to achieve)
I am extremely proud of my management team for the
enormous effort they put into double crossing Ts and
2
Better weather on the Rhine
encouraging their staff to achieve the best. A special
thank you to all the RNs, caregivers, maintenance
crew, cleaners, and kitchen staff for your efforts in
keeping everything up to date.
Although the audit says that overall we are extremely
good it doesn’t mean that we never get things wrong
or couldn’t do some things better. We will continue to
strive for excellence and I welcome your feedback or
ideas about how we can improve our service.
Personal experience
Meanwhile, I continue to be on the receiving end of
care services [see Winter 2014 newsletter]. My mother
needs a few months respite care in order to get her leg
ulcer better.
As a family, we appreciate the care being given to her
but are also very aware of bells not being answered;
kind caregivers and some not so kind – some treat
her as if she’s lost her marbles or talk over her; lovely
flowers wilting for lack of water etc. It’s the little things
that make a difference.
As a family member, being offered a cup of coffee or
invited to stay for a meal makes a difference and is
much appreciated, especially when we have travelled
to get there.
Please let me know if things such as these happen
here. We can’t fix them if we don’t know about them.
You are welcome to have a meal here with your family
member – just $6.20 to the girls at the front desk.
Warm regards
– Christine Townsend
staff profile
Rose Griggs, caregiver
Rose has been with us for 14 years and is now leaving
to work in Masterton to be near her family. She will be
missed by everyone.
Rose began work here at Woburn in May 2000. She
helped out in the kitchen Monday to Thursday, and
filled in caregiving.
Rose went to Australia from October 2001 until March
2002. On her return, she came to visit, with a glowing
reference in hand from her Australian employer.
We offered Rose a casual position which lasted until
2006, when we finally fixed it up and made her a
permanent fixture. She has worked full time and more
for all of that time.
Rose, when asked what she liked about Woburn, said
“Everything … the residents, the atmosphere, the staff,
management, lots of fun, the Christmas parties.”
She will particularly miss some of the residents but, as
she was telling me the names, the list got longer and
longer – Mara, Jessie, Dorothy, Louis, Joyce, Harry
etc, etc.
What she will miss most, though, is walking in the front
door every day.
I asked what Rose would like changed or improved.
“I would like to see the staff, on all shifts, rotating
around Woburn – the residents get better care when
everyone knows everyone.”
Rose also thinks there should be better pay for
caregivers, and more ward tidies. I can fix the ward
tidies, don’t know about the pay.
I checked through Rose’s large HR file and found
several staff bouquets. Staff nominate colleagues for
things they have done over and above the call of duty.
Rose’s nominations were for:
• Leaving room 55 looking particularly clean tidy and
well presented
• Supporting the morning staff by being helpful, funny,
diligent, and for being Rose
• Going the extra mile with Bradley’s room (oh boy,
I remember the mess in that room)
• The reassuring and caring attitude she shows to
prospective new residents
• There is always someone wanting attention from
everyone, but there’s no need to burn toast to do it.
Rose, supported by long time friend and
work mate Ruta, at her farewelll afternoon tea
Rose came back to my office after I had asked her
the questions for this profile and gave me a little
note saying:
I am thankful for all the help this place has given me,
and for caring about me. I have lived in two of the
village flats in the past. We have had a lot of good
times and I am going to miss working here. Love you
all xxx
I had a bit of a tear in my eye. I will miss you too, Rose.
Good luck, hope the new place is as good and as much
fun as we are. See you at the staff Christmas party.
– Christine Townsend
Farewell
Sally Sariman, our south wing charge nurse, is
leaving after six years in the south wing.
For some time, Sally has been trying to find the
right job that would take her back to the Waikato
to be near friends. She has found one as clinical
manager at Brylyn, a 34 bed rest home just on the
outskirts of Hamilton.
I am sure Sally will be missed by staff and
residents and we all wish her the best for her new
challenge.
3
WOBURN News and Activities
Happy Birthday
To all following Residents …
September
Cushla Banford
Greta Carter
Noeline Larkin
Betty Lummis
Connie Peterson
Frank Wardle
Joan Wilson
October
Ted Ashkettle
Alistair Davys
Jean Hunter
Jean Martin
John Rollo
Dorothy Skidmore
November
Jocelyn Archer
Ivan Baker
Nigel Hughes
June Watkins
January 2015
Dorothy Robson
Jean Wilson
December
Morrison Chung
Noleen Churchill
Audrey Esler
Josie McDonald
Welcome to Woburn!
We would like to extend a very warm welcome to our new
Woburn resident ...
Anne Evans, Joy Mercer , Dorothy Skidmore, Len Thompson,
Our aim is that you should feel well cared for in your home away
from home
OBITUARY
On 17 September 2014 Bob Hunter passed away in our rest home. He had been a long time resident of the
Village in one of the flats.
Bob was a willing volunteer and would help others with shopping, and by driving the van for outings for the
Village and care facility residents. Many a happy Saturday was had when Bob took Village people shopping
and to all sorts of places for a day out.
Bob supported staff and would do whatever odd job was asked of him.
When Bob became unable to manage independently in his flat, he went to live with his daughter Ruby for a
short time before moving into the rest home to be with his wife Jean. They were able to be together until he
passed away.
4
Our wonderful volunteers
Pat and Bill helping Joyce to the van
Bill and Barb loading the van
Joan working in the dining room
Our newest volunteer, Pat, can be seen loading up the
van on a Thursday with our van driver Bill. She knows
all of the residents very well and has been our next
door neighbour for years now.
maker and a pizza oven. Her Mum is a resident here
and keeps a close eye on what Lyn is up to.
Pat comes in and visits us all often so we decided it
was time to make it a bit more official and offered her
the front seat on the van trips most Thursdays.
Barbara is one of our longest serving, or suffering,
volunteers and is always handy with a quick joke or
two. She is our van driver Bill’s wife and helps out with
the Wednesday weekly van trips.
Sue is our expert Housie caller and helps us out so
much on a Friday with both Housie calling and serving
drinks at Happy Hour. She stayed on to help after her
Mum passed away here.
Margaret – another neighbour – joins in with the
afternoon activities and helps to serve afternoon tea.
Lyn is a dab hand with the residents in the Rec lounge
when it comes time to do baking; we often call on Lyn
to help us out. She has a wonderful way with a waffle
Dick and Tom are both husbands of Woburn
residents and spend a large part of every day visiting
here. They often help out when they see something
needs doing – handing out morning tea or setting up
tables for events and other little jobs here and there.
Joan can be found cleaning up the dining room after
meals with her polka dot pinny on. She helps residents
to move from one area to the next. Joan has become
a valuable member of our team here and is always first
in line to help with anything we need and keeps Fiona
supplied with mints, which she loves.
We would love some more volunteers – particularly
to go on the Wednesday and Thursday afternoon van
trips – or to contribute in any way you feel comfortable.
If you want to know more about
volunteering please give our Manager –
Christine – a call.
5
The long and short of it
Dorrie and Caesar
Jean bathing the borrowed dog
Val enjoying a cuddle
Lisa who owned OUR dog Turtle has been babysitting
her mother’s dog. She kindly brought him to work and
again we see the wonderful impact animals have on
our residents.
Canine friends visit regularly and the enormous dog
Caesar is a hit with everyone. Really that’s the long
and short of it.
6
Fathers’ Day outing
On the way to …
the Petone Working Mens’ Club
High Tea fundraiser to support
Alzheimers NZ ‘cuppa for a cause’
The food looked lovely and very dainty
Colleen and Ted, with Pat looking on
7
Halloween at Woburn
Keeping an eye on things
Harry and Joan supervising the new Woburn Apartments build
8
ON THE NOTICE BOARD
ANNUAL
GENERAL
MEETING
Thursday 13 November
APARTMENT LICENCE HOLDERS
Where: The Chapel
When: 1 pm
What: Those eligible to attend have been sent
information packs for you and your families
Monday 1 December
MASONIC VILLAGES TRUST
Where: The main lounge
When: 1 pm. Lunch will be provided at
12.15pm before the meeting.
Monday 17 November
What: Families are welcome to become
members of the Trust by paying a
subscription of $20.This entitles you to
elect Board members, attend the AGM, and
receive copies of the Annual Report and
periodic newsletters.
We will start to get the Christmas
decorations up soon. Any donations of
decorations would be lovely – we need alot
and some of ours are getting a bit tatty.
DECK THE HALLS WITH
BOUGHS OF HOLLY
Saturday 22 November
CHRISTMAS PARTY
Where: Outside in the grounds by the main lounge weather
permitting. (Invitation will be sent with this newsletter)
When: 12 midday.
What: This year’s resident and family Christmas party will be different.
We usually have it at tea time but this year we are hoping for a lovely
sunny day and will do a garden party lunch time affair. RSVP to Linda
please for catering purposes.
9
ON THE NOTICE BOARD
HOUND HUMOUR
What do you get when you cross a terrier
and a bulldog?
A terribull, a dog prone to awful mistakes
What
dog loves11
to December
take bubble baths?
Thursday
A shampoodoodle!
CHRISTMAS CAROLS
What
dogs do vampires prefer?
Where: Around the facility and in the lounges
Bloodhounds!
When: 6 pm
What do you get when you cross a
What: The local
troop is visiting to sing
deerhound
andcub
a terrier?
A
derriere,carols.
a dog that's
tolike
the to
end
Christmas
If you true
would
come
and listen you are welcome.
ACTIVITIES TIMETABLE
TIME
MONDAY 17
TUESDAY
WEDNESDAY
Wednesday
December
9.30
Exercises
Exercises
FLAT &Exercises
APARTMENT
CHRISTMAS
PARTY
Where: The main lounge.
10.00
What: This
Christmas
party is for the residents
10.30
MORNING
TEA
of the apartments and flats. Further details are
Bocceʼ
Ping Pong
Putt Putt Golf
to be advised.
in a box
Quiz
What kind of dog sniffs out new flowers?
A Budhound!
Why didn't the dog speak to his foot?
It'sFriday
not polite12
to talk
back to your paw!
December
STAFF
CHRISTMAS
PARTY
What
is the
dogsʼ favourite
city?
New
Yorkie!
Where: Parrot and Jigger
When:
6.30
pm for cleaning the BBQ?
What
dog
is best
A wire-haired terrier!
What: Staff are reminded
to see the notices in the
training room and to put
their names on the list quickly.
THURSDAY
FRIDAY
Friday 19 December
SATURDAY
Exercises
Exercises– please give
Staff buying gifts for residents
to Linda
by the above date.
Holy
Communion
Families are most welcome to attend and
participate in most activities.
Rifle shooting
Darts
Please take an activity programme sheet
from outside the front office.
Team Quiz
12.30 LUNCH
Families
are most welcome to attend and participate in all the activities
1.30
Van outing
2.00
Word
games
2.30
AFTERNOON TEA
Van outing
Housie
DONATIONS
Housie
Thanks very much to Carole Garthwaite for her kind donation of a mini oven that can be used in the main
lounge. The residents
– with
help – a
areword
making fabulous mini pizzas.
Nine
in aa bit ofMake
Movie
box
Carole has also given us a large moving Father Christmas, and Anne from AVON has donated a lovely
that you will all see soon.
4.00Christmas ornamentHoly
Happy
Communion
Hour
This programme is subject to change. Please check the noticeboards.
Woburn News, January 2013
5
10

Spring 2014 - Masonic Villages Trust

Transcription

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