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ALSO IN THIS ISSUE: ACHILLES ACCREDITATION SUCCESS, MANAGING WASTE RESPONSIBLY,
INTERVIEW WITH OPS DIRECTOR - MARK ALBISTON, PLUS 47 YEARS WITH HEWDEN
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THE MAGAZINE FROM HEWDEN
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2 / Contents / Message from the Editor
AUTUMN 2011
14
IN THIS ISSUE
We talk to Hewden
Apprentice of the Year
Operations Director
Mark Albiston
4
23
Efficiency in
20
Join Hewden Fit online
for your chance to win
an Xbox360 and Kinect
Waste Management
3 Hewden Offers 24/7 Breakdown
Service
200 low-emission vans start to roll
9 Depot Network
5 Sector Focus - Health & Safety
Achilles accreditation success
12 Healthy Living
7 Sector Focus - Infrastructure
8 Sector Focus - Construction
10 Sector Focus - Events
16 Fit Together - Charitable Activities
18 Reaching New Heights...
Access training with IPAF
19 47 Years in the Life of...
John Hamilton, Area Sales Manager
21 Today’s Talent… Tomorrow’s Leaders
Innovation workshops set to
challenge business ideas
22 Excellence In Hire Management
MESSAGE FROM THE EDITOR
Welcome to the second edition of our Hewden
Fit for Business magazine.
Supporting this we now offer an extensive range of training to ensure your
employees are sufficiently Fit and trained to carry out the job in hand.
‘Fit’ is our on-going commitment to our
customers. We continue to invest heavily in
our fleet and work closely with best in class
manufacturers to ensure we are providing
you with product that best Fits your needs.
Remember, you can sign up to our website www.hewdenfit.co.uk to
not only read the online version of the magazine, but blogs, video
and details on how you enter our Christmas competition to win an
Xbox 360 Kinect.
CHARLOTTE PRESTON - Marketing Manager
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Don’t forget to pass this onto your friends and colleagues and they too
can sign up and be in with a chance of winning. Full details can be
found on page 23.
3 / News / 24/7 Breakdown Service
“Our new fleet of service vehicles
are cleaner, more practical and
represent our brand vividly.”
“
KEVIN PARKES - CEO, Hewden
HEWDEN
OFFERS
24/7
BREAKDOWN
SERVICE
in the events industry - they’re working
To minimise the cost and
throughout the weekend too.”
inconvenience of any
“In the event of a breakdown, our 24-hour
downtime to our customers,
service gives customers the peace of mind
we’ve launched a brand new
that their plant and equipment will be returned
24-hour breakdown service to to safe operation promptly and at a very
competitive price, anywhere in Great Britain.”
ensure the safe and reliable
operation of our plant, access
New service vehicles
and power equipment.
The new service has been developed in
response to the changing working patterns
of our customers and is available throughout
Great Britain, 365 days a year.
Stuart Wild, Area Operations Manager for
Hewden said: “The traditional ‘Monday to
Friday’ working hours are becoming a thing
of the past. Customers are now working
longer days and in some cases - particularly
To improve the efficiency of our service
team, we have also invested in over 200
new vehicles, which are now being rolled
out across our depot network. The new fleet
includes the Volkswagen Caddy, featuring
a 1.6L low-emission diesel engine, and the
fuel-efficient Ford Transit Trend.
To help meet the Freight Transport
Association’s (FTA) recommendations for the
safe loading of vans, we made the decision
that this new fleet should be fitted with
professional racking and restraint straps, as
well as full steel bulkheads.
This interior racking system from Bott Ltd is
fully re-useable, meaning that when an old
vehicle is decommissioned, the equipment
can be removed, adapted and re-installed into
a new vehicle, avoiding the need for new
systems to be manufactured.
FACT
The AA recommend
checking tyres, antifreeze
and screenwash weekly
to make travelling in the
winter safer.
For further winter driving advice from
the HSE go to page 12.
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4 / Sector Focus / Environment
ENVIRONMENT
Environmental
EFFICIENCY IN
WASTE MANAGEMENT
At Hewden, we are committed to cutting
waste, reducing our environmental impact
and minimising costs associated with waste
disposal.
Our starting point is to think carefully about the products and
resources we need and use, as buying the right amount saves on
materials and creates less waste.
The Waste Hierarchy
Preferred Environmental Option
Reduce
Re-use
Recycle
Energy Recovery
Disposal
Least Preferred Environmental Option
When deciding the best
way to deal with waste, we
refer to the waste hierarchy,
which is the nationally
recognised approach to
waste management, and
forms the basis of the
Government’s Waste
Strategy. It sets out the best
practical environmental
options for dealing with
waste. As you go down
the list the environmental
impact increases.
Hewden has seen great
success over the past few years, working in partnership with the OSS
Group to minimise the environmental impact of waste disposal to
ensure all hazardous waste produced is recycled (including waste oil,
oily rags / granules, and oil filters to name a few examples).
Significant improvement has been made in recycling hazardous waste
through 2008 - 2009 (80%), 2010 (90%) and currently in 2011 we
have recycled 100% of hazardous waste through OSS.
RECYCLING MADE EASY
So how have we achieved 100% recycling of hazardous waste?
To take an example, the waste oil collected by OSS from our depots
is put through advanced technological processes to produce NexGen,
a highly refined, recycled fuel oil that is reused in the traditional road
stone industry and boiler fuel markets.
For more information on Hewden’s management of waste please visit
www.hewden.co.uk/corporate/eh_and_s/
WACKY RAFTERS
The WaterAid Raft Race is
an annual event organised by
Thames Water to raise money
for WaterAid – a charity that
helps to provide safe water, sanitation, hygiene and education to
people in the poorest parts of the world.
Hewden were pleased
to sponsor Black &
Veack’s 6-strong ‘Amp
Hill Mob’, who took
to the waters dressed
to embrace this years’
Wacky Rafters’ theme.
The ‘Mob’ designed,
built and decorated
their own raft with which to compete over the mile course and after
paddling their hearts out, finished a very respectable 8th overall,
raising more than £1,325 in the process.
Well done team, from all of us at Hewden!
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5 / Sector Focus / Health & Safety
HEALTH & SAFETY
Health & Safety
“These accreditations give our customers
confidence that the risk they carry onto their
sites is minimised and controlled to the highest
safety, environmental and quality standards.”
KARL EVANS - Environment & Quality Manager, Hewden
HEWDEN
STANDARDS
KEPT TO
HEEL
For the fourth consecutive year, Hewden
has successfully achieved its Achilles
accreditations for Building Confidence,
LinkUp and UVDB (in which we scored over
88% in each of the audit criteria sections).
Management System Onsite Assessment Evaluation
Castleford
93.8% - Health and Safety
94.3% - Health and Safety
91.4% - Environment
88.2% - Environment
93.9% - Quality
92.7% - Quality
Every large organisation places health and safety as a very
high priority on its agenda and, as a supplier, we make every
effort to meet the leading, independently-audited standards and
accreditation schemes which assess against industry best practice.
Karl Evans, Environment & Quality Manager at Hewden
confirms ‘Our Achilles certification demonstrates our dedication
to providing a quality service to all our customers, in conjunction
with our ongoing work and
commitment to being a safe, socially
and environmentally responsible hire
equipment provider.’
Hewden is proud of these
accreditations and continues to
demonstrate to all customers that we
are committed to maintaining and improving all of our Environmental,
Health, Safety and Quality standards and credentials.
FACT
All Hewden staff
operate under our
Walk & Talk Safety
Golden Rules.
Golden Rules - Let’s Walk & Talk Safety
1. Assess your Risks
and know your
Hazards
2. Challenge unsafe
behaviour and acts
3. Report all Near
Misses, Incidents
and Accidents
4. Follow the Hewden
Standard for
Environment, Safety
and Quality
5. Know your site
rules, follow them
and control our
visitors
To view our Walk
& Talk Safety Card
in detail go to:
http://tinyurl.com/6d3f3qp
or click on this QR code from your smart phone
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6. Good housekeeping
is everyone’s
responsibility
7. Use the right tools
for the right job in
the right way
8. Protect our
Environment
9. Never work under
the influence of
Drugs or Alcohol
10. Always wear the
correct PPE
Issued by the Health & Safety Department. Jan 2011
Lets Talk & Walk Safety Card.indd 1
20/12/2010 11:52
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Pendragon Contracts
Proud to be Hewden’s sole provider
of contract hire fleet cars and LCVs.
Pendragon Contracts has been established more than 20 years
and is part of Europe’s largest motor group Pendragon PLC.
Car and LCV Contract Hire
Fleet Management
Salary Sacrifice Car Schemes
Daily and Flexible Hires
Whole Life Cost Analysis
Dedicated Account Management
Full Driver Support 24/7
Contact us to book
a free consultation.
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Pendragon Contracts
Pendragon House
Sir Frank Whittle Road
Derby DE21 4AZ
Telephone 01332 267305
www.pendragon-contracts.co.uk
7 / Sector Focus / Infrastructure
INFRASTRUCTURE
THAMES WATER CASE STUDY
We are just reaching the end of our first
year of a five-year framework agreement
with Thames Water – providing all of the
necessary earth moving equipment for
both reactive and emergency repairs and
planned maintenance programmes.
Infrastructure
Working for the UK’s largest water and sewerage company brings its own
set of unique challenges, requiring fast equipment turnaround, exacting
product specifications and a team of expertly trained operators and support
staff.
We are now receiving an average of 30 enquiries a day to provide equipment
on a supply–only or operated basis, including specially trained personnel
who have been through Thames Water’s own health and safety and
environment course.
Here are just some of the ways we are helping to ensure the supply of 2,600
million litres of tap water to 8.8 million customers every day.
Delivery
Four ‘tier one’ contractor consortiums are responsible for the procurement
and order of equipment. We’ve set up a dedicated point of contact at our
Dartford depot, from where we handle deliveries from 10 other depots
across our network.
Requirements
We adhere to stringent
SLAs which range from
emergency response within
four hours through to
planned maintenance.
Equipment
Machinery is specified to
a high standard and includes trackers, twin locking quick hitches, safe lift
devices, rubber tracks for working in residential areas and toothless buckets
to avoid damage to gas and electricity lines. All dumpers also have to be
road legal, including road tax and lighting system.
COMPLEMENTARY HIRE SOLUTIONS
Hewden has signed a one-year supplier
agreement with Volker Fitzpatrick and
VolkerHighways.
The contract includes the supply of five of Hewden’s product
categories, complementing their businesses’ in-house plant
capabilities.
Jeff Mattick, National Account Manager said: “We have worked
closely with the companies’ supply chain management teams to
ensure our service matches their operational needs. Our large and
diverse fleet of equipment allows us to provide VolkerFitzpatrick
and VolkerHighways with practical and cost-effective solutions to
its equipment rental requirements. What’s more, with our depot
network throughout the UK, we are able to supply this equipment
on a national basis.”
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8 / Sector Focus / Construction
CONSTRUCTION
IT’S FULL
MARKS
TH
FOR 400
MACHINE
Sir Anthony Bamford, chairman of JCB and
Kevin Parkes, chief executive of Hewden
try out the 400th new Hewden machine to
come off the line at the JCB headquarters.
This forms part of Hewden’s £21 million
investment in new fleet, featured in the last
issue of Hewden Fit.
Kevin Parkes, said, “We chose machines that would provide all of
the features our customers expect, such as double-locking quick
hitch mechanisms, tracker devices and CESAR identification to
name a few. There are only 35 machines to be delivered now and,
with customer demand growing by the day, our depots are eagerly
awaiting their arrival!
Construction
“Feedback from the
marketplace has been very
positive, with customers in
all of our key market sectors
hiring the new equipment.”
IDYLLIC CONSTRUCTION
Hewden machines
from our Inverness
depot have been
hired to work on a
house being built in
a peaceful location
overlooking a vast
loch in Scotland.
However, Hewden machines
may not be the only disruption
to this tranquil landscape, as the
area isn’t best known for just its
beauty and vast loch but for the
myths of what lies beneath the
surface of the loch – Nessie the
Loch Ness monster.
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DRUM ROLL PLEASE
Hewden have started a project to
assemble and position five enormous
cable drums for Pentre Engineering.
The five drums need to be assembled part by part,
then transported to their resting location. For each
drum seven Hewden cranes are required using a
mixture of CPA and contract lifts. One crane to lift
the drum components, two cranes to move and start
the construction of the drum, a further two cranes to
continue the construction of the drum and finally two
cranes to lift the drum on and off the transport taking
it to its final location.
9 / Depot Network
DEPOT STRUCTURE MAP
N.E. & YORKSHIRE
SCOTLAND
ABERDEEN - DYCE
Tel: 01224 729 436
FIFE - ROSYTH
Tel: 01383 420 008
BILLINGHAM
Tel: 01642 853 777
GRIMSBY - MILLENNIUM
Tel: 01469 573 682
DUMFRIES
Tel: 01387 269 311
GLASGOW - LONDON ROAD
Tel: 0141 778 8571
BIRTLEY
Tel: 0191 492 9900
HULL - BP OIL
Tel: 01482 897 969
DUNDEE
Tel: 01382 889 922
GLASGOW - QUEENSLIE
Tel: 0141 771 1777
CASTLEFORD
Tel: 01977 664 300
IMMINGHAM
Tel: 01469 540 444
EDINBURGH
Tel: 0131 452 3000
INVERNESS
Tel: 01463 234 582
LEEDS - DEWSBURY
Tel: 0113 253 1121
MIDDLESBROUGH - TEESIDE
Tel: 01642 460 011
FALKIRK - GRANGEMOUTH
Tel: 01324 665 666
MIDDLESBROUGH - WILTON
Tel: 01642 463 230
NORTH WEST
ELLESMERE PORT
Tel: 0151 355 7564
RUNCORN
Tel: 01928 573 413
SCUNTHORPE
Tel: 01724 840 222
MANCHESTER
Tel: 0161 873 8444
WHITEHAVEN
Tel: 01946 691 222
SOUTH KILLINGHOLME
Tel: 01469 574 354
WALES
BANGOR
Tel: 01248 364 944
SWANSEA
Tel: 01792 321 111
BRIDGEND
Tel: 01656 745 315
WREXHAM
Tel: 01978 821 717
CARDIFF
Tel: 029 2045 3200
MIDLANDS
B’HAM WEST - WILLENHALL
Tel: 01902 608 666
PETERBOROUGH
Tel: 01733 564378
CHELTENHAM
Tel: 01242 248 128
STOKE ON TRENT
Tel: 01782 412 223
NOTTINGHAM
Tel: 0115 975 2777
SOUTH EAST & EAST ANGLIA
BEDFORD
Tel: 01234 340 801
LEWES
Tel: 01273 472 177
EASTLEIGH
Tel: 023 8061 8733
WOKINGHAM
Tel: 01189 783 783
FAREHAM
Tel: 01329 231 123
BECCLES - SUFFOLK
Tel: 01502 714 745
LONDON
BELVEDERE
Tel: 0208 311 9796
DAGENHAM
Tel: 0208 597 7413
CORYTON PETROPLUS
REFINERY
Tel: 01375 676 984
DARTFORD
Tel: 01322 222 221
CROYDON
Tel: 0208 648 7070
WALTHAM CROSS
Tel: 01992 763 008
SOUTH WEST
BRIDGWATER
Tel: 01278 683 888
POOLE
Tel: 01202 674 371
BRISTOL
Tel: 0117 982 6918
REDRUTH
Tel: 01209 218 730
BRISTOL - PORTISHEAD
Tel: 01275 848 866
SWINDON
Tel: 01793 611 629
NEWTON ABBOT
Tel: 01626 352 596
Over the coming weeks this unassuming site will
be transformed into Hewden’s new Southampton
Super Depot.
FACT The depot will initially
supply plant and
powered access equipment right
across the south coast, with cranes
available later in 2012.
For updates visit: www.hewden.co.uk
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10 / Sector Focus / Events
EVENTS
Events
HEWDEN IN THE FAST LANE
Viewers of the British Formula One Grand Prix were treated to spectacular panning shots
of the famous Luffield and Brooklands complex at Silverstone’s race track for the first
time in British racing history.
A Hewden crane and a tower mast were used to suspend a zip wire between two
points above the circuit on which a moving camera was mounted. Hewden crane
expert Bill Harrison, Central ASM, oversaw the planning and installation of the
camera, which was deemed such a success that Formula One management intend
to use it again next year.
FESTIVAL FEVER
GLASTONBURY
CREAMFIELDS
BESTIVAL
A team effort from many
Hewden depots including
Bristol, Bridgwater, Eastleigh,
Manchester, and Newton
Abbot was required to make
sure that the build and running
of major UK music festivals
was carried out smoothly.
HEWDEN LEND A HELPING
HAND AT LONDON TRIALS
Hewden equipment, including cranes,
telehandlers, rough terrain forklifts
and fuel bowsers were all used in
the erecting and dismantling of the
temporary hospitality structures and
seating for the Equestrian test event
With a vast range of equipment hired including
rough terrain forklifts, telehandlers, access
platforms, and two-way radios, Hewden
hired out over 100 items of kit to the festival
organisers, including organising the logistics
of ferrying items to the Isle of Wight.
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at Greenwich Park and the
Beach Volleyball test event at
Horse Guards Parade that took
place in July.
11 / Sector Focus / Events
SANTA’S BIG YELLOW HELPER
HEWDEN - YOUR ONE STOP
Events
CHRISTMAS SHOP
In the run up to Christmas, Hewden get involved in
all kinds of festive projects across the country.
Whether it’s lifting giant trees into place, installing
hundreds of Christmas lights or supplying temporary
FACT
If you’ve got a Christmas project
you need our help with…
power for outdoor ice rinks and Christmas markets,
we have the kit and the experts to make it happen.
Please call 0845 60 17 122 or email:
[email protected] where someone in our
dedicated event team will gladly be able to
help you with your enquiry
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12 / Healthy Living
KEEPING YOU SAFE IN WINTER
Working outdoors in the
winter months brings
additional challenges to
keeping safe. Cold weather
and shorter periods of
daylight mean there is an
increased risk of accidents.
However, with a little
planning and common
sense, these can be avoided.
In preparation for the clocks going back
and winter approaching, the Health and
Safety Executive (HSE) has offered some
timely guidance to ensure workers remain
safe during the colder and darker months
ahead.
Operators of construction plant, such as
excavators, telehandlers, cranes etc must
ensure they regularly clean their windows
so they can safely see all around. This
should be combined with constant use of
mirrors and a banksman where appropriate.
Lights on all vehicles should be cleaned
regularly to ensure vehicles are visible at
all times, and vehicle depots should be well
lit to avoid slip and trip hazards.
Considerations when Driving;
1. Consider if you have the skills to drive
in the prevailing weather conditions
Remember that there will be a number of
low experience drivers encountering poor
conditions for the first time. Are you one of
them? Are the conditions likely to worsen
beyond your experience?
2. Don’t travel if you don’t have to
Check the prevailing weather conditions
with the Highways Agency website. If you
must travel consider alternative transport,
keep your route to main roads.
3. Ensure the vehicle is serviced and in
good working order
Use a winter checklist such as the one
available on the AA website. If you are
unsure about a fault do not use the vehicle.
4. Ensure you take precautions
Make sure you have enough fuel for your
journey. Let someone know where you are
going and your expected arrival time. Carry
some winter clothing, mobile phone, some
food and water. Get your vehicle warmed up
and de-misted before setting off.
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13 / Healthy Living
5. General rules for driving in poor weather conditions
Allow more time for your journey. Take frequent breaks. If the
weather worsens, seriously reconsider the journey. Always be
prepared to re-plan the route and do not try to ‘push on’.
Have the breakdown contact numbers available or on your phone.
6. Only fools break the Two Second Rule
This rule is great for good weather, alert drivers and good tyre grip,
but not poor conditions or when driving in the dark. Leave four times
more space in the wet and up to 10 times more on snow and ice.
CYCLING BACK
TO HEALTH
7. Driving in Freezing Conditions
Ensure good visibility and lights/screens are not masked by ice.
Slow down – posted speeds are for ideal travel conditions. Steer
with slow precise movements, braking should be soft and planned
early, use a lower gear to move off and be gentle on the accelerator.
8. Winter driving whilst tired
Driving in the dark is more demanding than daylight driving; add
to this the demands of poor weather conditions fatigue increases
significantly. Plan your journey and schedule stops to allow for this.
9. Winter driving watch points
Bridges freeze first as there’s no insulation under the road surface
and shaded areas remain frozen longer. Vehicle tracks will be
compacted with snow and possibly icy. Lights and visibility will
be steadily impaired. Obey all traffic signs and warnings and
beware of increased road maintenance vehicle activity and the
inappropriate actions of other drivers.
10.If you get stranded
Stay in the vehicle unless help is available close by. It is easy to
underestimate distance and become disorientated. Occasionally
run the engine to keep warm and put on all clothing. Keep moving
to maintain circulation, clapping hands and stamping feet. Do not
go to sleep. Use your mobile to contact help - if no signal run the
engine and use external and /or internal lights to give six measured
flashes every one minute then turn off the lights in between.
Sky Ride is a national campaign from Sky
and British Cycling, created to inspire and
help everyone whatever their age or ability
to get on their bikes. In 2010, over 200,000
people took part in free-mass participation
rides all over the UK and this year it’s even
bigger, with a goal to get one million people
back on their bikes by 2013.
Over the summer, a series of Sky Ride events have been held
across the UK to help Sky and British Cycling to reach this target,
and Hewden were the company chosen to help with the preparation
and clear up of these events. For each event, Hewden’s forklifts
have been used ensuring a smooth operation in a time sensitive
environment and ensuring that every event was delivered on time.
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14 / Interview / Mark Albiston
CUSTOMERS, CULTURE
Hewden has recently appointed a new operations director, Mark Albiston to head up
the company’s service delivery and infrastructure. Here he talks about his role and
how it signals Hewden’s commitment to customer service excellence.
Customers, culture and
capability. Just a short
conversation with Mark
Albiston and there can be
no doubt over Hewden’s
customer focus.
“There are three aspects, ‘cornerstones’ if
you will, that explain how we are improving
service delivery to the marketplace.
Customers at the core
The first of these is, unsurprisingly, our
customer base. Whether we deal with a
customer on a simple transactional basis
where a one-off hire is required, or whether
we have developed a long-term partnership
with one of the country’s leading blue chip
organisations, the core requirements are
constant.
Factors such as ensuring we send the right
equipment, to the right place at the right time
are really important if we are to deliver a
good customer experience. This importance
is not graded by the size or complexity of the
hire requirement – it’s about making sure that
our customers get the service they need to get
the job done.
Operationally, this means that we are always
looking at new ways to improve our service
delivery.
So for example, we continually assess our
hire depot network to ensure we have a
structure that’s fit for the future and where
customers are assured of consistent service
whether they are based in Bournemouth,
Birmingham or Barnsley. This of course
covers the more basic areas such as lead
times and equipment availability, but it’s also
about helping customers to use the equipment
they are hiring more effectively so that we
deliver better value.
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The right culture
Our second cornerstone deals with our own
culture. It’s really about making sure that our
approach to doing business is aligned with
our customers’ needs.
Naturally, some of these ‘needs’ are driven by
legislative or environmental concerns which
we routinely feed into our development plans
along with the aspiration to make Hewden a
responsible company to do business with.
For example, we have embedded many
processes across the business; from robust
health and safety practices, to a companywide corporate social responsibility initiative,
which encompasses our impact on the
environment and the communities in which
we operate.
WWW.HEWDENFIT.CO.UK
This approach has seen Hewden invest
considerably over the last year in its
product portfolio. This investment includes
equipment such as the JCB 3CX Eco
excavators and additions to the transport
fleet. It’s helping us to reduce our carbon
emissions…and to pass on energy savings to
our customers.
It’s fair to say that as an organisation that
trades responsibly, Hewden is obliged to
adhere to these operating principles and in
that respect, we are delivering precisely what
our customers would expect.
In my new role, I am also looking at how
we build an operation that delivers more
customer value. In other words, one that is fit
to exceed customer expectations.
15 / Interview / Mark Albiston
AND CAPABILITY
“IT’S REALLY ABOUT MAKING SURE THAT OUR
APPROACH TO DOING BUSINESS IS ALIGNED
WITH OUR CUSTOMERS’ NEEDS.”
So for example, we have just launched our
new 24-hour, breakdown service to ensure
that for those customers that need it, we have
the backup in place to respond at any time.
(You can read more about this new service on
page three).
This service is not intended to replace our
existing maintenance regimes and predelivery inspections. It’s there to support our
customers that are using equipment outside of
normal business hours.
Capability at every corner
The final cornerstone is all about Hewden’s
capability to deliver consistent service levels
to all its customers. Our depot network is a
critical part of this delivery and many of our
larger customers have already moved to a
single-point-of-contact.
This approach - where all of their hire
requirements are based in one of our larger
depots - works really well. We are able to
build a team which intimately understands
our customer’s needs, so hiring equipment
becomes quicker and easier all round.”
When asked if he is enjoying his new role at
Hewden, Mark is enthusiastic in his response,
“There’s a solid wealth of experience within
the Hewden organisation. Customers come
to us because we are experts in our field.
By building on this talent and by refining our
service delivery, I believe we will continue
to deliver a great customer experience and
develop a business that’s fit for tomorrow…
and beyond!”
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16 / Fit Together / Charity
CFO PEDALS 185
MILES IN CHARITY
BIKE RIDE
Darren Woods, Hewden
CFO, smashed his £1,000
target for the East Cheshire
Hospice by raising £1,651.
The painstaking 185 mile
cycle challenge started in
Sandbach, Cheshire on Friday
8th July, taking him into the
Peak District, and onwards
to Northwich, Chester, the
Welsh border, Whitchurch,
before arriving back on
Sunday 10th July 2011 at
Sandbach.
The East Cheshire Hospice provides special
care for adults suffering from life limiting
illnesses from which there is no cure. Their
mission is to make every day count for their
patients and those important to them. For
further details see:
www.eastcheshirehospice.org.uk/default.asp.
If you would like to make a donation to this
great cause, please visit:
www.justgiving.com/Darren-Woods0/2.
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HUW LEWIS IN THE NEWS…
Huw Lewis, National Accounts Manager for Events, walked
two legs of the 31 mile Offa’s Dyke on the 4th and 5th
August, raising over £500 for the Noah’s Ark Appeal the official charity of the
Children’s Hospital for
Wales.
If you would like to make a donation to
this great cause, please visit:
www.noah’s-ark-appeal.org
WWW.HEWDENFIT.CO.UK
17 / Fit Together / Charity
HEWDEN (TOTAL) WARRIORS
RAISE £580+ FOR CRASH
“God rest
ye, merry
gentlemen...”
The team of ‘Hewden Warriors,’
made up of (left to right above)
Chris Matthew, Matt Bloor,
Leana Horton, Gary Litwinko
and Jeff Mattick, endured the ultimate test of strength,
stamina, agility and mental determination and have
raised £580 to date!
www.crash.org.uk
FACT
Hewden is proud to sponsor Scottish 1st division
football club Hamilton Academical FC based just
outside Glasgow.
Later in the year the club
hope to host a Hewden Scotland v
England charity football match with
proceeds going to Cancer Research.
For information on fixtures, players
and how you can get involved with
Hamilton Accies visit: www.acciesfc.co.uk
© Mark Maloney
On Saturday 6th August, the Hewden Fit Team
of National Account
Managers completed
the ‘Total Warrior’
10k Assault Course
in aid of CRASH, a
charity that
addresses the issue
of homelessness.
No
Christmas
Card
Appeal
This year we need your help more
than ever to build a future for
homeless people. Please support
our 2011 No Christmas Card Appeal
Have you thought about your company’s Christmas cards yet?
It can be a bit of a chore – especially if you’ve left it until the last
minute. But a CRASH e-card can take the hassle away… and show
your clients and suppliers that you’re entering the real spirit of
Christmas by helping homeless people throughout 2012.
If you donate your Christmas card budget to CRASH, we’ll give you
the 2011 CRASH Christmas e-card with your logo on it. There’ll be
no postage costs, no carbon footprint – and it will demonstrate
your company’s commitment to corporate social responsibility.
Job losses and the capping of housing benefits will mean many
hundreds of people will find themselves homeless in 2012. The
work of CRASHand the homelessness charities we support will
be needed more than ever before. We desperately need more
help to support people who will find themselves out on the
street this Christmas.
Please do your bit by donating your company’s Christmas card
budget to CRASH. Every company that supports the appeal will
be listed in our ‘Thank You’ adverts which we’ll be running in the
construction trade press over Christmas and the new year.
To make a gift to our No Christmas Card Appeal, please
contact Kate Marsh at CRASH on 020 8742 0717
or email: [email protected]
A sincere thank you from everyone at
CRASH, the construction industry’s charity.
CRASH is a UK registered charity (no. 1054107)
and operates throughout the UK.
www.crash.org.uk
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18 / Equipment Spotlight / Training
TRAINING
Training
REACHING NEW HEIGHTS
Over 400 employees suffered a major injury
as a result of a fall from height in 2008/09.
You might think you’re doing everything you
can to prevent slips, trips and falls in your
workplace, but everyone can do more.
Hewden work closely with IPAF to provide the right training courses
to fully equip your workforce with the necessary knowledge and skills
to prevent accidents from happening when working at height.
In the words of IPAF CEO Tim Whiteman
“We congratulate Hewden on its proactive approach to selling the
safety message - Getting these yellow IPAF category
and Clunk Click stickers on the fleet signals the
importance of proper training and wearing harnesses
on booms. The powered access sector can only get
stronger if the industry gets behind training and
safety initiatives with one voice.”
IPAF Training:
The IPAF training programme for
platform operators is certified by TÜV
as conforming to ISO 18878. More
than 80,000 operators are trained each
year through a worldwide network of
over 450 training centres. Training
generally lasts one to two days and is
a mixture of theory and practice.
Gaining your PAL Card:
Those who successfully complete IPAF
training are awarded the PAL Card (Powered
Access Licence), the most widely held and
recognised proof of training for platform operators. The PAL Card is
valid for five years and shows the machine categories that the operator
has been trained in. It also features the holder’s photo and signature,
and can be verified by calling IPAF.
What is IPAF?
FACT
The International Powered Access Federation
(IPAF)promotes the safe and effective use of
powered access worldwide.
Set up in 1983, IPAF is a not-for-profit members’ organisation
that represents the interests of manufacturers, distributors,
users, rental and training companies. It serves as a forum for all
active in the world of powered access.
IPAF has played a key role in promoting many of
the design, safety and testing procedures that are
now established in the powered access industry.
For more information go to: www.ipaf.org
or call Hewden Training on 0161 772 2444
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WWW.HEWDENFIT.CO.UK
New stickers to look out for
Are you trained to use this equipment?
If not, you should be!
To get qualified, call
Hewden Training NOW...
Call 0161 772 2444
Training
Email: [email protected]
2011 Training Sticker 180x90mm AW.indd 1
11/08/2011 12:54
19 / 47 Years In The Life Of…
company (Hewden Air Tools), taken over AV
Wilson Plant Hire (Specialising in Hydraulic
Excavators) and joined forces with RG Stuart
Crane Hire to form Hewden Stuart.
Hewden had also gone public and now
grown further with the take-over of Scottish
Land. At the time of the takeover, Gordon
Anderson left Scottish Land to buy Clyde
Diesel - a Glasgow Plant Hire Company and formed a heavy earthmoving company
with which to go head to head with Hewden
Stuart Ltd. “This was a challenging time to
be with Hewden” explains John. “Our biggest
customer was the National Coal Board and
these contracts were now being targeted by
Clyde Diesel.
YEARS IN THE LIFE OF...
JOHN HAMILTON AREA SALES MANAGER.
In 1972 John was asked to set up a depot in
the new town of Irvine, Ayrshire, where he
quickly built up a profitable earthmoving
depot with Hewden’s own transport and plant
operators. 1979 saw a move into the role
of Plant Manager of AV Wilson, a division
which operated a fleet specialising in the hire
of large hydraulic excavators from its base at
Motherwell.
An incredible amount has changed in the equipment hire
industry over the past forty-plus years, but there aren’t
many who have been involved in it continuously for that long.
One such individual is John Hamilton, Hewden Area Sales
Manager, based at our Glasgow depot.
“I started as a Management Trainee in August
1964 with Scottish Land Development
Corporation (SLDC) at Queenslie, Glasgow.
The five- year training scheme was the
brainchild of Scottish Land Director, Gordon
Anderson, who later went on to start the
GAP Group. Scottish Land was a plant
hire company with a specialist landscaping
division and an earthmoving contracts
division. In addition to hiring equipment,
they also sold plant machinery and were
agents for Michigan Wheeled Shovels, AEC
Dumptrucks, Fiat Traxcavators and Dozers,
and Sykes Pumps.”
John tells us “In 1969 I completed the scheme
and secured a position in the plant hire side
of the business, working on the hire desk. It
was around this time that Scottish Land was
sold to James Hanson (of the Hanson Trust)
who retained the equipment sales side of the
business, but quickly sold off the plant hire side
to Hewden. Frank Jamieson had worked for
Scottish Land until 1963, when he left to set
up Hewden. Who would have thought that six
years later, he would be buying the company
he used to work for as plant manager.”
Sir Mathew Goodwin was an accountant and
financial guru who started Hewden along
with Frank Jamieson. The rise of Hewden in
the early sixties was due to Frank Jamieson
seeing the opportunities and Sir Mathew
financing them and buying companies at the
right price. He was to become the darling of
the stock market with his acquisitions and
the rapid rise of Hewden during the 70’s and
80’s and at its peak making 44 million in the
early 90’s.
“Skip forward a few years to 2009 and with
the amalgamation of various depots, I was
asked to take on a sales role within Hewden.
This continues to be where I direct my efforts
today - looking after some of the biggest
spending accounts in Scotland.”
This was a remarkable time for Hewden – in
its first six years it built up a fleet of heavy
earthmoving machines, started a compressor
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20 / Careers
APPRENTICE
OF THE
YEAR
The National Construction
College honoured it’s
brightest Scottish apprentices
at its annual awards ceremony
at the College’s campus in
Inchinnan, Renfrewshire on
24th June 2011.
The awards are organised by the NCC to
recognise and reward the hard work, expert
skill and determination of its apprentices.
Having come runner up last year, Daniel Pratt
from Hewden’s Edinburgh Depot was this
year nominated for the award of Third Year
Plant Mechanic and this time was successful
in winning that award.
GRADUATE EXPERIENCES
“Hewden’s senior
management takes
an active interest in
your development.
I have progressed
from graduate to
National Account Manager level in
less than 2 years and I feel part of a
company that’s going places.”
Jeff Mattick, graduate 2009, now working as a
National Accounts Manager
“I knew that if I
worked hard and
showed that I was
capable I could
choose the direction
of my career at
FIND MORE NEWS AND JOIN US AT
Hewden. Over the past year this has
been proven and I am now working in
the products team in a role that I find
both challenging and rewarding…
no two days are ever the same.”
Chris McNeil, graduate 2010, currently on the
graduate programme working as a products’
specialist in the product team
“The best thing
about working for
Hewden is that your
ideas and opinions
matter. Hewden
is not a company
where only the board decides how
the business is run. There’s room
for innovation, especially from the
WWW.HEWDENFIT.CO.UK
He was also nominated for NCC Apprentice
of the Year and we were all delighted that
Danny picked up this prestigous award for
2011. Congratulations to Danny and to the
depot team, whose help has been instrumental
in the ongoing learning process.
graduates, so you always feel that
you have a voice.
Lynsey Allan, graduate 2009, now working on
bespoke projects at head office
“I started my career
as a graduate
trainee and very
quickly learned that
if I demonstrated
the right attitude
and ambition the business would
provide fantastic opportunities
to develop my career. At Hewden
we are committed to creating the
environment and support for you to
achieve your career goals. There are
no limits.”
Kevin Parkes, CEO - Hewden
21 / Careers / Apprentice Programme
TODAY’S
TALENT…
TOMORROW’S
LEADERS
Current economic conditions have the capacity to drive the kind of innovation and business
development that has never been seen in this industry before. That’s why Hewden invited
their young talent to innovation workshops to challenge current business decisions and put
forward new business ideas. Hewden will be FIT for the Future.
Will we need Hire Controllers at all in
the future? How can technology make us
FITTER and leaner? What are consumers
looking for? How will Hewden be managed
in the year 2020? Here is an insight into the
future of Hewden in 2020.
• Sales Growth and New Markets:
Could Hewden expand into Europe? Will
90% of our business be via E-commerce?
• Customer Interface:
Hewden will have a high quality of
customer service tailored to suit your hire
needs; development of E-management and
new technology to improve CRM.
Innovation leader Darren Illingworth,
Communication and Employee Engagement
Manager, tells us “The innovation day was
aimed at bringing together some of Hewden’s
future talent and working with them to
develop business skills, brand awareness and
developing creative ideas. For Hewden to
still be going strong in 20 years’ time we
must continue to develop our people so they
are equipped to deal with the challenges we
will face.
• Service Delivery:
Hewden will be FIT for business –
eliminating lost time; Availability –
Coverage – Quality - Adaptability
• Culture: Greater emphasis on CSR,
the environment and health and safety.
Innovation in our industry will be vital to
deliver our customers’ needs efficiently and
effectively, so placing a focus on it now
through our brightest talent will help us
achieve that”.
FACT
programmes.
We are committed to
supporting young people
and offer a range of
apprenticeship schemes
and graduate training
If you know someone that could be the
right fit for our business
- school leaver or
graduate - visit
www.hewden.co.uk/
corporate/training
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22 / Hire Manager
HIRE MANAGER UPDATE
Systems
EXCELLENCE IN HIRE
MANAGEMENT
Beta Testing
During the creation of Hire
Manager we consulted with a group
of industry professionals from
the Construction, Infrastructure,
Environmental and Industrial
sectors that we serve.
Input from this Customer Forum
has shaped and developed Hire
Manager. This period of user testing
allowed us to fine tune a number of
key functions, ensuring it meets the
demands of all our customers.
We will continue to consult the
Customer Forum
to enable ongoing
developments,
improvements
and efficiency.
Systems
Welcome to the launch of Hewden
Hire Manager - our market leading
online management tool, giving you
access to all your transactional data
online, when you need it.
Hewden Hire Manager offers the most efficient, easily accessible and cost effective
management solution to your business at the touch of a button.
For further information, or to request a Hire Manager prospectus,
please contact: [email protected] . Alternatively, you
can visit our website at: www.hewden.co.uk/hiremanager or scan
this QR code with your smart phone.
Getting to know the Hire Manager Dashboard
Log in / out of your account
Click to open your
Live Hire Report
Click to view regional data
View charts detailing new
hires versus revenue and
product type, total units
delivered and total revenue
in a month by region
View information on Hewden’s
LTI performance, our KPIs and
safe working guides
Displays environmental
information including our
carbon footprint, waste
policy and ECO products
Click to view product
specifications and our
online catalogue
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Dashboard
Welcome
Hire
Status
Items On-Hire - Total
138 items
Hello Forename | log out
Invoices
Spend
Accommodation
Powered Access
3703
28
Spend - Total
Spend - Detailed
Hire Statistics
YTD (to previous month end)
last month
Hewden Eco
Product Information
Click here to view
Hewden products.
£12.84m
Cash Management
Cranes
Plant
£2509
Debt - Total
Debt - Detailed
YTD (to previous month end)
outstanding invoices
£0.52m
WWW.HEWDENFIT.CO.UK
Help
Click on an icon to
view your hire by
product type
Items On-Hire - Detailed
Map My Area
Health & Safety
My Contacts
My
Details
Cash Management
60
6
122
Power Generation
Communications
12
9
annual (projected)
Cash Management
Distribution
9
80
£2.62m
disputed invoices
Cash Management
Tools
0
Click to open your
Spend Report
View your spend for
the previous month
or your forecasted
spend for the year
Click to open your
Invoice Report
View outstanding
or disputed invoices
23 / Competition / Win an Xbox 360 Kinect
JOIN HEWDEN FIT ONLINE
AND WIN AN Xbox
Here’s your chance to win an Xbox 360, Kinect
and games worth over £269.
JOIN US NOW
HOW TO ENTER
To be in with a chance of winning, just enter
this simple, online competition!
We’ve hidden this picture of
Father Christmas inside this
digital edition of our Fit for
Business magazine - all you need
to do is tell us which page he’s on,
from the following choices.
HOW TO USE QR CODES
You’ll find QR codes like these dotted around the magazine.
They help you access online information via a smartphone.
To use them, just follow these four simple steps:
1. Health and Safety page
2. Christmas page
3. Charity page
1. Download a QR code reader app to your smartphone (there are
lots of free ones available)
4, Hire Manager launch page
For details of how to enter and for full terms and conditions, simply
login to HewdenFit then go to www.hewdenfit.co.uk/competition.
Closing date: 1st December 2011 (must be over 18 to
enter). One entry per email address.
2. Scan the code
3. View the online content - this one links direct
to the competition entry page
4. If you don’t have a smartphone, just visit
www.hewdenfit.co.uk/competition
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DON’T GET CAUGHT
OUT IN THE DARK
WHEN THE
CLOCKS GO BACK!
MOBILE
LIGHTING
TOWER
The fully automated mast
can be erected in just 12
seconds and is able to be
rotated 360º.
• 4 x 1000W metal halide
lamps
• 9M lamp height
• 85 hour-run fuel tank
CALL AND
HIRE YOURS
NOW!
Hewden
Trafford House
Chester Road
Manchester
M32 0RL
HIRE ENQUIRIES
Tel: 0845 60 70 111
EVENTS
Tel: 0845 60 17 122
TRAINING
Tel: 0161 772 2444
FIND MORE NEWS AND JOIN US AT WWW.HEWDENFIT.CO.UK
Email: [email protected]
Tel: 0161 848 8621
www.hewden.co.uk