solutions - Tee-On Golf Systems Inc.
Transcription
solutions - Tee-On Golf Systems Inc.
GOLF SOFTWARE SOLUTIONS • Online teesheet software • Golf point of sale • Golf handicapping software • Food and beverage POS • Customer loyalty programs OVERVIEW AND CONTENTS ABOUT US CONTENTS Tee-On combines outstanding technology with outstanding Our golf management suite ...................................................... 4 people. We have a host of golf-management products to Meeting your customers needs ............................................... 5 enhance a club’s operation, including our tee-sheet, point- Better than paper ....................................................................... 6 of-sale, food & beverage and handicap management sys- Reducing no-shows ................................................................... 7 tem. With both Tee-On online systems, there is no software Fire up your website .................................................................. 8 to install, no data to back up, and no nightly uploading of Powerful links ............................................................................. 9 information. System upgrades are immediately available to What centralized means to the club ..................................... 10 all participating courses when Tee-On’s central server is Hotel bookings .......................................................................... 11 modified. This way, clubs can focus on their business and Simplified, accurate check-in ............................................... 12 contain costs while we handle the technical matters. Inventory management made easy ....................................... 13 Higher level of control ............................................................. 14 TEE-ON GOLF SYSTEMS 2 Tee-On is a golf management company not an Internet Cost-effective handicapping ................................................. 15 company. We work directly for golf courses to provide The multi-course solution ...................................................... 16 dynamic tools to help them operate their businesses. A better way to do business ................................................... 17 Understanding that golf courses run seven days a week, How may we help you? ........................................................... 18 we are always available by phone, pagers, and e-mail. With golf people onsite, we have a particular advantage in speaking their language and understanding their specific needs. Most importantly, since the company’s inception, Tee-On has relied on input from club owners, managers, and golf professionals to build products that truly serve the needs of the golf community. A MESSAGE FROM THE PRESIDENT A BETTER WAY TO DO BUSINESS As a golf course manager with more than 20 years experience, I understand a lot of the pressures you face. Tee-On Golf Systems strives to simplify the operation of the golf club and help maximize its resources through a variety of software products specific to the golf business. That’s all we do. When you’re looking to acquire new software for your golf course, you’ll be making an important business decision. We will make every effort to answer all of your questions to help give you the information you need. We offer online tee-sheet management and point-of-sale software, as well as certified handicapping. These products work independently or as part of a fully integrated network. THE CLUB-FIRST APPROACH Our products are different because our approach is different. Every function we design is analyzed from the club perspective first. My job is 3 to listen to what course owners, managers, and golf professionals need, TEE-ON GOLF SYSTEMS and then have our programming team turn those ideas into effective software solutions. We don’t guess. We ask. A UNIQUE TEAM We have been able to build our centralized booking engine thanks to the efforts of our diverse and dedicated programming team. For example, Rick Willms, Tee-On’s Chief Technical Officer, has spent more than 20 years designing large-scale computer networks, primarily in the banking industry. Unlike typical computer programmers who build software for single users, Tee-On has followed the path set by major airlines, hotels, and financial institutions. In short, we can offer our member clubs different marketing opportunities and high levels of management control, even offsite. Our affiliations with golf-specific web sites, such as MikeWeir.com and Golfmax.ca, provide access to thousands of golfers. Strong programmers and experienced golf management add up to a unique team. TOM CONDON, President OUR GOLF MANAGEMENT SUITE PUTTING IT ALL TEE-ON GOLF SYSTEMS 4 TOGETHER The right software, like the proper amount of rain, can help your club grow. We provide the right combination of effective software, plus the golf management expertise to guide you toward achieving your goals. Tee-On’s mission is to provide real solutions to golf club managers by engaging them in the development process. Golf courses face constant staffing changes and intense demands from customers, so we build products that meet their needs and are easy to use. By actually sitting down and listening to people, we can give them what they really need. TEE SHEET MANAGEMENT SYSTEM All bookings are made through our central online server. Some features include: ä ä ä ä ä Password-protected login for all users Fully customizable tee sheets League and tournament management Cart reservations and tracking Comprehensive reporting features POINT OF SALE This is a full point of sale, which includes food and beverage. The system integrates with the online tee sheet, meaning that golf fees automatically appear in the POS. Some of the other features include: ä ä ä ä Photo identification Touch-screen (optional) and bar code scanning Sales and inventory reports Integrates with SimplyAccounting®, QuickBooks®, and ACCPAC® HANDICAP MANAGEMENT SYSTEM Our certified system gives the pro shop and members handicap access from any web-enabled computer. Benefits include: ä ä ä Improved peer review Cost-effective service Member factor reports for club events MEETING YOUR CUSTOMERS NEEDS Web bookings through Tee-On take about 15 seconds. Unlike the telephone, golfers are never put on hold nor do they ever hear a busy signal. That’s probably why participating golf clubs report about 2000 fewer calls in their first year using Tee-On. (That’s just over 15% of their total bookings.) A less-stressed environment also means that staff can spend more time talking with customers, which should result in improved customer service. Of course, golfers can still book by phone if they choose. FAST, CONSISTENT SERVICE People cannot always provide consistent, accurate customer service when it comes to golf reservations. Our booking engine never gets tired, bored, distraught, confused, or sick. It just 5 golf experience for everyone. “OUR MEMBERS ENJOY THE CONVENIENCE OF BOOKING TEE TIMES AND POSTING SCORES ONLINE. ON AVERAGE, 60% OF OUR BOOKINGS NOW COME FROM THE INTERNET. ON WEEKENDS AND HOLIDAYS, WHEN TEE TIMES ARE IN HIGH DEMAND, THE PERCENTAGE OF INTERNET BOOKINGS RISES TO 85%! THE HOURS WE SAVE BOOKING TEE TIMES ON THE PHONE ALLOW US TO PROVIDE A HIGHER LEVEL OF DAY-TO-DAY SERVICE EXPECTED AT A PRIVATE COUNTRY CLUB LIKE OURS.” TIM CHURCHILL, C.P.G.A. HEAD PROFESSIONAL WEST HAVEN G&CC, LONDON, ONTARIO (18-HOLE PRIVATE CLUB) TEE-ON GOLF SYSTEMS works. Tee-On will reduce your phone calls and create a better BET TER THAN PAPER THE TEE-ON Color-coded graphs show bookings at a glance (red - booked, white - available, blue - tournament, black - blocked times) SHEET FRONT TEE-ON GOLF SYSTEMS 6 BACK 6 7 8 9 10 11 12 1 2 3 4 6 7 Time # C/# Front nine – WEDNESDAY, JUNE 15, 2005 7:00 AM 4 0/71 Mike Anderson(B), Guest, Guest, David Hoch M 18 4/0 CALENDAR 7:10 AM 4 2/71 Johns, Guest, Davies, Guest M 18 4/0 THURSDAY 7:20 AM 4 0/71 Denn, Guest, Guest, Guest Z 18 4/0 FRIDAY 7:30 AM 4 0/71 Wallace, Guest, Guest, Guest M 18 4/0 SATURDAY 7:40 AM 4 2/71 McCallum, Guest, Guest, Guest M 18 4/0 SUNDAY 7:50 AM 4 2/71 Peterson, Guest, Guest, Guest Z 18 4/0 MONDAY 8:00 AM 0 0/71 TUESDAY 8:10 AM 3 0/71 8:20 AM 0 0/71 Mike Anderson Jill Anderson Rob Bartlett Cathy Bartlett Anson Brumman Full member list for fast booking Type 5 Holes In/NS Z Adam McCain(F), Bill Spratt(B), Alex White(B) Z Z System shows the number of golfers in the party as well as cart availability Purple means checked in, green is still pending 0/0 18 4/0 0/0 Each tee time can be set individually. Ex. M - member, P - public, Z - anyone can book “THE INTEGRATED ONLINE TEE-TIME RESERVATION AND POS SYSTEM QUICKLY PROCESSES BOOKINGS AND SALES AT THE SAME TIME. OVER THE PAST TWO SEASONS, TEE-ON.COM HAS PROVIDED US WITH SERVICE THAT HAS MADE OUR DAILY OPERATION EASIER. LISTOWEL GOLF CLUB IS A 27-HOLE LAYOUT THAT USES ALL THREE NINES ON A ROTATION BASIS, WHICH THE SOFTWARE HANDLES WITH EASE. THANK YOU, TEE-ON.COM FOR MAKING OUR GOLF SHOP OPERATIONS MORE EFFICIENT.” CAMERON RANKIN, HEAD GOLF PROFESSIONAL, LISTOWEL GC, LISTOWEL, ONTARIO (27-HOLE SEMI-PRIVATE CLUB) REDUCING NO-SHOWS “OUR CLUB HAD A PROBLEM WITH NO-SHOWS. IN 2002, WE BEGAN USING THE TEE-ON SYSTEM. THANKS TO ITS CREDIT CARD VALIDATION FEATURE, WE REDUCED LAST YEAR’S NO-SHOWS TO LESS THAN TEN. OUR CLUB SAVED THOUSANDS OF DOLLARS!” JEREMY JULIE, DIRECTOR OF GOLF, SAWMILL GC, FENWICK, ONTARIO (18-HOLE SEMI-PRIVATE CLUB) INSTANT CREDIT CARD VALIDATION When a golfer makes a booking at your club, it’s certainly good to know that the credit card number is legitimate, whether the reservation is made online or by phone. 7 If your club does not use credit cards for bookings, one click turns this feature off. Maybe your club policy is to collect credit card numbers for phone reservations or for web bookings. We know each club runs differently, so we have designed each function to be as flexible as possible. MEMBER EXEMPTION Unlike most other golf reservation systems, Tee-On recognizes your members when they login. Therefore, members are not required to provide credit card numbers when they book. FLEXIBILITY IS THE KEY TEE-ON GOLF SYSTEMS CREDIT CARDS NOT REQUIRED? FIRE UP YOUR WEB SITE INCREASE YOUR GOLFER TRAFFIC We guarantee more golfers will visit your site if they can book tee times and track their handicaps from there. Making your site more dynamic means more people will see exactly what your club has to offer. Golfers may login from your web site, Tee-On.com, Golfmax.ca or MikeWeir.com. IT’S YOUR BOOKING ENGINE When golfers login from your home page, your club name appears in the banner on Tee-On. They will think they never left your web site. TEE-ON GOLF SYSTEMS 8 POWERFUL LINKS To help our clubs maximize bookings, we have made strategic alliances, or links, with other sites. Golfers can find your club from MikeWeir.com, one of Canada’s best golf sites, as well as from another favorite, Golfmax.ca. Participating courses benefit by exposure to the more than 80,000 registered golfers who frequent these sites, as well as our own clubs’ sites. 9 INCREASED TEE-ON GOLF SYSTEMS EXPOSURE FOR YOUR CLUB When your club joins Tee-On, golfers from our other partner courses can also book at your facility. In effect, we’re like a phone book – the place where golfers go first when they want to make reservations. So far, Tee-On.com has already booked over 1.5 million rounds online! W H AT C E N T R A L I Z E D M E A N S T O T H E C LU B GOLFERS BOOK FROM HOME OR OFFICE Providing fast and easy reservations 24 hours a day, 7 days a week helps golfers choose your golf course over others in the area. ä HOTELS MAY BOOK GUESTS AT YOUR CLUB tee times for their golfing guests at TEE-ON GOLF SYSTEMS your golf course. Tee-On does the rest. ä DATA CENTER GOLFERS BOOK FROM OTHER GOLF SITES Not only can golfers book tee times through our site, but members of MikeWeir.com and Golfmax.ca can also book at any participating club. ä Arrange to have local hotels book ä 10 TEE-ON AT THE GOLF COURSE Not only can staff make bookings, they can do so from many club locations. Also, with the tee sheet data stored on our secure offsite server, the club benefits from an extra measure of security and flexibility. Club managers can now work from anywhere. HOTEL BOOKINGS A WIN-WIN SITUATION INSTANT BOOKINGS Hotel guests often take their clubs when they travel. With Tee- 11 On, not only can affiliated hotels recommend golf courses in the determines how many or few tee times the hotel may book. The club always retains complete control over its tee sheet. SOFTWARE-FREE SETUP Again, no software is required. With an ID number supplied by the club, hotels can send business your way right away. As the club fills empty tee slots, the hotel heightens its reputation with golfer guests. Win-win. Hotel staff can only book tee-time slots provided by the golf club. Like golfers booking online, they will never see the full tee sheet unless you want them to. TEE-ON GOLF SYSTEMS area, they can make bookings on the spot. Club management S I M P L I F I E D , A C C U R AT E C H E C K- I N Tee-On Point Of Sale System File Help INTEGRATED POS BOOKINGS Front Bookings from the Internet Time 12 # C Information 8:00 AM o 4 2 Anne McLachlan (R, Holes: 18), Guest, Guest, Guest 8:10 AM o color-coded tee sheet iden- 4 0 Mike McCallum (R, Holes: 18), Guest, Guest, Guest tifies those groups that have 8:20 AM o 0 0 8:30 AM o 4 2 8:40 AM o 0 0 into the point of sale. Our paid in full (green) from Tee-On Point Of Sale System The POS knows how much to charge File Help each golfer, whether they are league Tee Time 8:00 AM faster check-ins and fewer errors. No Photo With photo ID, staff can easily learn to recognize your members by name – a much more personal level of service. (yellow). The system even tags half carts. FASTER CHECK-INS BETTER CUSTOMER RELATIONS those that are still pending Al Goddard (R, Holes: 18), Guest, Guest, Guest members or public players. This means TEE-ON GOLF SYSTEMS tee sheet transfer directly Pay No Photo No Photo Name Green Fee Checked In 18 Member Weekend 4 o Pay For Anne McLachlan Regular Guest 18 Public Weekend o o Guest 9 Member Weekend Guest 9 Public Weekend 4 o Cart/Paying For Holes Amount Cart 18 Half 18 Holes $15.89 No Cart 18 Holes Other Items $15.89 Sub Total $39.13 P.S.T. G.S.T. Cart Cart # Weekend Cart 18 Credit Card Cart Fee Credit Card Total Sale 16 Anne McLachlan “NOW MY MEMBERS ACTUALLY CHECK IN AT THE CLUB HOUSE! I KNOW WHEN EVERYONE HAS PAID, EVEN WHEN SPLITTING HALF CARTS. I WAS LOSING MONEY BEFORE AND I DIDN’T EVEN REALIZE IT.” GIB DOW JR., OWNER, IRONWOOD GOLF CLUB EXETER, ONTARIO (18-HOLE SEMI-PRIVATE CLUB) $3.13 $2.74 $45.00 INVENTORY MANAGEMENT MADE EASY “WE HAVE BEEN USING TEE-ON IN OUR CLUBS FOR THE PAST TWO YEARS. AS A RESULT, OUR CUSTOMERS EXPERIENCE FASTER SERVICE AND OUR STAFF FIND IT EASY TO WORK WITH. THEIR POINT OF SALE SOFTWARE HAS HELPED US ACCURATELY TRACK AND CONTROL OUR INVENTORY.” MARTIN PATTERSON, (OWNER) EMERALD LINKS (27-HOLE SEMI-PRIVATE) & CLOVERDALE LINKS (18-HOLE PUBLIC) SCAN AND GO The system outputs SKUs on standard labels with Using a scan gun (optional), inventory with SKU numbers can be all laser printers – a cost advantage. Optional added quickly. Our POS also allows users to create their own SKUs scan guns make sales faster with fewer errors. and output the labels for all the items they carry. SKUs ensure prop- Member cards can be scanned as well. er pricing and better inventory tracking. Once prices are set, sales require no more than “gunning” the label. Inventory reports indicate when it’s time to reorder. A BETTER WAY TO DO BUSINESS TEE-ON GOLF SYSTEMS 13 HIGHER LEVEL OF CONTROL “THE POS PROVIDES A LEVEL OF CASH CONTROL AND STAFF ACCOUNTABILITY THAT EXCEEDS OUR WILDEST DREAMS. IN MY OPINION, IT PAYS FOR ITSELF ON A DAILY BASIS BY HIGHLIGHTING HALF CARTS AND MISSED GREENS FEES, PROBLEMS THAT WERE MUCH MORE COMMON THAN I HAD EVER IMAGINED.” GIB DOW JR., OWNER, IRONWOOD GOLF CLUB EXETER, ONTARIO (18-HOLE SEMI-PRIVATE CLUB) Tee-On’s networked system delivers information to any number of people all at once. With the integrated POS check-in, the starter, marshal, and cart staff all know who’s paid and who’s playing when. Even the beverage cart server and course superintendent can keep tabs on TEE-ON GOLF SYSTEMS 14 the golf traffic. MAXIMIZE STAFF RESOURCES Some clubs prefer to share their staff among departments. With our full system, bookings and sales can be made from any computer. If pro shop staff can’t get to the phone, reservations can be made elsewhere. DO MORE WITH LESS A personal digital assistant, or PDA, puts the tee sheet right at hand – literally. The perfect aid for the starter and course marshal. Wireless laptops work great too! The starter always knows the status of each group long before they arrive at the first tee. ä ä C O S T- E F F E C T I V E H A N D I C A P P I N G AFFORDABLE HANDICAPPING Recognizing that handicapping does not add to the club’s bottom line, we price our handicap service accordingly. For golf courses that use our tee-sheet management system, we include handicapping at no charge. EASY TO MANAGE All you need for handicapping is a dedicated connection to the Internet. There’s no software to install, upgrade, or maintain. While members can easily post their own scores, it’s equally simple for pro shop staff to manage their handicapping needs. For example, staff with permission can add or delete member scores, change the course’s slope or ratings, or print handicap factors for club events. ACCESS FROM ANYWHERE 15 scoring matters from anywhere they have Internet access. Increased access means better peer review as well. “OUR MEMBERS ENJOY POSTING SCORES FROM HOME. IT’S A REAL CONVENIENCE FOR THEM, AND ONE LESS WORRY FOR US. SINCE THIS SYSTEM IS ONLINE AND AVAILABLE ALL YEAR, WE DON’T HAVE MEMBERS ASKING US TO ENTER 70 SCORES WHEN THEY COME BACK FROM FLORIDA IN THE SPRING. WE ALSO SAVE MONEY USING TEE-ON’S HANDICAPPING SERVICE.” JOHN SHIDOWKA, GENERAL MANAGER THE OAKS G&CC, DELAWARE, ONTARIO (18-HOLE PRIVATE CLUB) TEE-ON GOLF SYSTEMS Like your members, your handicap committee can take care of all T H E M U LT I - C O U R S E S O L U T I O N “GOLFNORTH PROPERTIES IS THE OWNER AND OPERATOR OF 12 GOLF FACILITIES IN ONTARIO, GENERATING MORE THAN 375,000 ROUNDS ANNUALLY. WE OPERATE A CENTRALIZED RESERVATION CENTER THROUGH OUR HEAD OFFICE, WHICH IS CONSTANTLY STAFFED BY FOUR EMPLOYEES DAILY. IN 2001, WE DECIDED TO SOURCE COMPANIES THAT COULD OFFER US THE ABILITY TO UPGRADE OUR SYSTEM TO INCLUDE FULL INTERNET ACCESS ALONG WITH CALL RESERVATION ABILITY. I SPOKE WITH UPWARDS OF SIX DIFFERENT GOLF SOFTWARE COMPANIES, MANY WHICH WERE NATIONAL AT THAT TIME, SEEKING THE PERFECT FIT FOR OUR OPERATION. IN SPEAKING WITH THESE COMPANIES, THE ONLY ONE THAT STOOD OUT WAS TEE-ON GOLF SYSTEMS. I BELIEVE THAT TEE-ON CURRENTLY HAS THE BEST SYSTEM ON THE MARKET FOR ANYONE WISHING TO HAVE THE ABILITY FOR THEIR CLIENTS TO CONVENIENTLY RESERVE THEIR TIMES ONLINE WHILE MESHING COMPLETELY WITH A CENTRAL RESERVATION COMPONENT. 16 TEE-ON GOLF SYSTEMS THE SYSTEM ITSELF IS EASY TO USE AND IS CURRENTLY BEING USED AT ALL OF OUR FACILITIES BY EMPLOYEES WITH VARYING DEGREES OF COMPUTER ABILITY. IT IS ALSO VERY USER FRIENDLY FOR OUR MEMBERS AND CLIENTS TO USE. OUR MEMBERS HAVE BECOME VERY PROFICIENT IN BOOKING THEIR OWN TIMES THROUGH COMPUTERS WE HAVE SET UP IN OUR PRO SHOPS. I WOULD LIKE TO EMPHASIZE TO YOU THAT IF YOU CHOOSE TEE-ON GOLF SYSTEMS FOR YOUR ORGANIZATION YOU WILL NOT BE DISAPPOINTED. THEIR PROFESSIONALISM AND APPROACH TO AN EXCITING PRODUCT WILL DO NOTHING BUT BENEFIT YOUR BUSINESS EFFORTS WITH EFFICIENCY AND EASE OF USE, WHILE ENHANCING YOUR BOTTOM LINE.” MIKE GARSIDE, DIRECTOR OF OPERATIONS, GOLFNORTH PROPERTIES INC. KITCHENER/WATERLOO, ONTARIO (12-CLUB MULTI-COURSE OPERATION) A B E T T E R W AY T O D O B U S I N E S S For several years, golfers have been looking for the ability to book tee times online, the same way they’ve been booking hotel reservations and entertainment events. When Tee-On launched its product in 1999, we knew we had developed something unique for the golf market. Although our tee sheet runs through the Internet, it behaves as if it were installed at the club. Managers have more control and golfers have a fast and reliable booking engine. BENEFIT FROM BIG COMPANY TECHNOLOGY Tee-On is not a Internet company. We happen to use the Internet to power our booking system through something called an ASP (Application Service Provider) model. Large corporations, including banks and airlines, rely on ASP technology to operate. However, businesses of any size can capitalize when data is managed this way. Software installed at the club requires too much maintenance. 17 What’s unique about the Tee-On System is its centralized database. Simply TEE-ON GOLF SYSTEMS put, all data, like on a bank system, resides in one secure place. Most other golf reservation products have the software installed at the club level, which exposes the golf course to unnecessary risks. With the program and all the data housed on a central server, clubs save money because they never need to perform installations or upgrades. That also means they do not require expensive in-house technical support. HARDWARE AND SOFTWARE SAVINGS In addition to handling our clubs‚ data concerns, we have simplified our software so that it runs on almost any computer. This approach reduces hardware as well as software expenses. All things considered, it’s simply a better way to do business. RICK WILLMS, Chief Technical Officer H O W M AY W E H E L P YO U ? POINT OF SALE All-in-one POS package to run your complete golf operation. HANDICAPPING ä Cost effective handicapping solutions certified by the RCGA. ä “AS A FORMER COMPUTER PROGRAMMER, I HAD TEE SHEETS A GOOD IDEA WHAT I WANTED FROM A GOLF LOOKED AT HAD THE “I KNOW WHAT YOU NEED” MENTALITY, YET DID NOT HAVE A CLUE ABOUT TEE-ON GOLF SYSTEMS 18 Web-based system pro- ä SOFTWARE COMPANY. OTHER COMPANIES I vides improved check-in and cart management. MY BUSINESS. TEE-ON’S COMPANY PRESIDENT COMES FROM A GOLF BACKGROUND, WHICH IS Tee-On’s three golf management tools have been designed IMPORTANT TO ME. THE PEOPLE AT TEE-ON LIS- to work together or on their own. It doesn’t matter where TEN TO WHAT I NEED AND RESPOND QUICKLY. you start. Some clubs will begin with one product, then add THE SYSTEM IS AS CLOSE TO PERFECT AS ONE others later on. You set the pace. COULD REASONABLY EXPECT. IT’S ALSO A GREAT VALUE.” BOB EASTO, PRO SHOP MANAGER, PARIS GRAND GOLF CLUB & INNS, The technology solutions we provide help managers save time and make money. Our POS gives tighter inventory control and reduces staff errors. Golfers and staff alike enjoy our web-based tee sheet because it’s fast and easy to use. If you’re looking for an RCGA-certified handicap- PARIS, ONTARIO (18-HOLE SEMI-PRIVATE CLUB) ping system at the right price, we have that, too. CALL US FOR A PERSONAL DEMONSTRATION MISSION STATEMENT To provide outstanding golf management products for golf course operators. To offer golfers simple online access to handicapping, tee-time reservations, and other golf-related activities and services. TEE-ON GOLF SYSTEMS INC. 365 BLUE FOREST DRIVE, LONDON, ONTARIO, CANADA N6G 3K1 OFFICE: 519.473.4853 • TOLL FREE: 1.877.432.5448 • FAX: 519.451.0886 EMAIL: [email protected] • WWW.TEE-ON.COM