JOSEPH ROWNTREE HOUSING TRUST RESIDENTS` MAGAZINE

Transcription

SERVICES | INFORMATION | HOUSING | EVENTS | COMMUNITY | CONTACTS
JOSEPH ROWNTREE HOUSING TRUST RESIDENTS’ MAGAZINE WINTER 2010
Inside this issue
Garth Opening Hours Contacting Us Reflective Log of a Trainee Resident Inspector
JRHT Annual Meeting and Residents’ Conference Resident Involvement on the JRHT Board
Residents’ Annual Report and Local Offer Short Notice Inspection of Access and Customer Care
Complaints and Compliments Customer Profiling - Tell Us About You! Modernisation
Programme for 2011 Residents and Tenants First Panel (RTF) Gardening Questions from the
Residents and Tenant First Panel (RTF) North Yorkshire Credit Union Micro-chipping Your Dog
Energy Saving Trust Advice Your Community Residents’ Events Contacting Us
The Trust News can be
provided in other formats,
such as large print,
Braille or audio.
We welcome calls
through typetalk
PAGE 1
TRUST NEWS ENQUIRIES 01904 735027
Welcome to the latest edition of Trust News, the magazine that goes out
to residents of the Joseph Rowntree Housing Trust
Trust News is your magazine, so if there are any issues or community news which you would
like to see included or if you have any suggestions for improving Trust News or ideas for
articles you would like to see (or event write), we would love to hear from you.
The Garth Opening Times (*staff training)
Day
Open
Close
Monday
8:30 am
5:30 pm
Tuesday
8:30 am
5:30 pm
Wednesday *
10:00 am
5:30 pm
Thursday
8:30 am
5:30 pm
Friday
8:30 am
5:30 pm
Isobel
McCoy
01904 735015
York &
District
Linda
Harper
01904 735017
York &
District
Mon
All day
Tues
Wed
Harry
Manford
01904 735013
York & District
Giles
Conlon
01904 735014
New Earswick
Faye
Blinkhorn-Conroy
01904 735045
New Earswick
Emma Atkinson
01904 735011
New Earswick
Neighbourhood
Services Assistant
Morning
All day
All day
All day
All day
Morning
All day
All day
All day
All day
Morning
Afternoon
All day
Morning
All day
Thurs
Morning
All day
All day
All day
Fri
Morning
All day
All day
All day
Welcome to . . .
Adult Services Team
Sonia Johnstone, Transitional and Service Manager and Andrea Peel, Person
Centred Co-ordinator - both Sonia and Andrea work for Care Services and are
based at the Garth Offices.
Hartfields
Stephen Maddison, Interim Neighbourhood Manager
Stephen Clapperton, Office and Finance Manager
PAGE 2
REFLECTIVE LOG OF A TRAINEE RESIDENT INSPECTOR
DAY 1
These were the questions I was asking myself as I drove to the first training sessions at the
Garth.
It has been a long time since I have done any sort of training, will I manage to understand
what is expected of me? Will I be taken seriously or am I just taking part in a training
exercise that will allow JRHT to tick the boxes? Will I manage to remember what I am being
taught and the methods and protocols I will need to use? Why have I chosen to commit to six
days of intensive training?
I was feeling . . excited/apprehensive/fear of the unknown/worry . . that I wouldn’t be able to measure up to the
expectations of JRHT. Why do I want to become a Resident Inspector?
By the end of Day One I was mentally exhausted and when I got home, I opened a bottle of wine - I don’t know
why I felt the need to have a drink - I don’t normally touch alcohol!
DAY 2
Oh well, I survived yesterday, only another five to go? I read up about the TSA before I set off today, as well as
writing up my notes from the previous day, so I have started to understand how this inspector thing works and
the training facilitator had pushed us all really hard yesterday, surely today will be easier (in my dreams!).
DAY 3
A NEW WEEK AND REVIVED BY THE WEEKEND! . . I am focused and actually looking forward to learning
more. I like to forward plan, so I am pleased to be given a timetable for the day.
Interviews with the JRHT staff went well (it was new to them as well as us) but I certainly had my eyes opened
to their varied workload and I was very impressed by their commitment and their honesty.
DAY 4
Trying to make sense of my very badly written notes and focussing on how to present the findings to reflect
my learning and from the short notice mock inspection I had done.
DAY 5
After collating the information my fellow trainees and I had gathered, we were helped to format it into a powerpoint presentation. (What a very steep learning curve I am on!)
DAY 6
Power-point slides completed so that all the group are happy with the bullet points and deciding how we could
present our findings to the managers who were attending our presentation. Most of the group were nervous, as
this was something new.
Mission accomplished! (with great relief) - the presentation went well and I think the
managers were impressed, they were all attentive and took us seriously, although I did stress
the inspection was a mock!
JRHT has fulfilled its promise to train residents to look at the way JRHT services are working
or can be improved and agreed to use Resident Inspectors as an integral part of that work.
As a newly qualified Resident Inspector I would like to take this opportunity to thank JRHT
for the training I received and for permitting me to assist in making my chosen housing
provider one of the best in the country. I think Seebohm Rowntree would have been proud
that the work he started in the 1890’s by his sociological survey is continuing in 2010.
PAGE 3
JRHT ANNUAL MEETING AND RESIDENT’S CONFERENCE
The Annual Meeting and Residents Conference was held on Saturday 19th September at
the Joseph Rowntree School. The event was very successful and attended by 86
residents. As in previous events, Harry Gration hosted a lively Directors’ Question Time
session and there were tours of the new school and a range of activities from indoor
bowls to cookery.
This year we recorded the comments and concerns
raised by residents, through Graham Oglivie, a
cartoonist. Graham followed the discussions and
debates throughout the day and spoke to
residents individually about the issues that are
important to them. He then produced a wonderful
series of images which present your issues
pictorially – in the form of cartoons!
Take a look and see what you think! We think they
show what you feel very clearly and as part of our
work on the ‘Local Offer’ and the ‘Service Standards’,
we will address these views!
PAGE 4
PAGE 5
Resident Involvement on the JRHT Board
The JRHT Trustees decided to increase the number of resident
representatives from two to five to give residents more of a say in
how JRHT operates. Having advertised the Resident Board
Member position throughout July and August, we received six
applications which were shortlisted and invited to attend an
interview. The interviews were led by two independent Board
Members and applicants were assessed alongside pre-determined
criteria.
Following this process two candidates were invited to attend the Board Meeting in
November. Following that meeting we are now pleased to welcome Alan Coxon from
Hartfields Retirement Village to the JRHT Board. We expect he will join the Board for their
next meeting in February 2011.
Residents’ Annual Report and Local Offer
The first Residents’ Annual Report, which
included our Local Service Offer, was
finalised and distributed to all residents in
October. Residents played a very active
role in drawing up that report which sets
out the service you can expect from JRHT.
Having now finalised the Local Offer, we
are in the process of drawing up a set of
Service Standards. These standards will set
out more specifically the level of service
you can expect. Look out for the Service
Standards in the next edition of Trust
News.
Service improvements against the Local
Offer and performance alongside the set of
Service Standards will be monitored
through Residents and Tenants First (RTF)
– this is a group of residents, including the
recently trained Resident Inspectors, who look at the services we provide with very critical
eyes !
The group meet every 6 - 8 weeks and if you want to join them, please contact
Fateha Begum on 01904 735008 or email [email protected]
PAGE 6
Inspection of Access and Customer Care
In July 2010 we invited HQN consultants to work with the JRHT
Resident Inspectors to undertake an Inspection of Access and Customer
Care. The purpose of the inspection was two-fold – to inspect this key
service area and to use this inspection to give our resident inspectors
‘on the job’ training.
The first stage was a one-day training course for residents, which included an introduction to
inspection (methodology, reality checks, involving residents, judgement system, etc). The
second training day was more ‘service-specific’, focussing on access and customer care and
also using information and good practice from other housing providers. The residents then
were supported by HQN to complete their on-site inspection, over a two-day period.
Some of the key findings included:
Positive Findings:
 staff were generally very helpful
 staff were willing to go the ‘extra mile’ in relation to specific enquiries
 a range of information was readily available
 the JRHT website was easy to use – the inspectors recognised that it was currently
being upgraded
Areas for improvement:
 the mystery shopping site visit to a location, identified that not all staff were
wearing a name badge
 responses to email and telephone messages was slow
 the level of information available and the quality of service is different across
different locations
 the use of business systems to inform on customers needs, was not fully
embedded
We are delighted to have residents so involved in inspecting our services – you know
exactly what you except from our services and if we fail to meet those expectations, we
want to know!
If you would like more information about the Resident Inspectors and their work, then
please contact Fateha Begum on 01904 735008 or email [email protected]
PAGE 7
Complaints and Compliments
We received 23 complaints between June and September. We received 11 complaints about the repairs
service, 3 of which related to the breakdown of a washing machine at Dower Court - this has now been
replaced.
4 complaints were received about estate services – car parking and landscape maintenance and 5 were about
staff and customer care and in particular that residents felt staff have not dealt with them in an appropriate
manner or have not got back to them on an issue. One complaint was received about a waiting list
application and 1 complaint was received about a tenancy management issue with regard to a neighbours
garden.
In response to your complaints, the following action has been taken:
We circulated information to Hartfields residents about how to report a repair ‘Out of Hours’.
We have met with the cleaning contractor to review the provision of cleaning services at Dower Court
– in particular the emptying of the rubbish bays.
We reinforced the importance of allowing JRHT access to your property to undertake the annual gas
service inspection (rented properties)
We are reviewing the way in which we find out how satisfied residents are with the way in which we have
dealt with their complaint. We currently send out a postal survey but the lack of response to the survey is
very low and makes it very difficult to gauge the level of satisfaction with the process.
Over the next few months we will, therefore, pilot a telephone satisfaction survey, two weeks after
complaints are closed. This means if you have made a complaint, a member of the JRHT staff will contact
you to find out what you thought about the way it was dealt with and the outcome. It is important we find
out what you think and whether or not there is anything we need to change.
If you have any questions about the complaints process, then please contact Sally Houghton
on 01904 735032 or email [email protected]
PAGE 8
Compliments
We received 23 compliments this quarter. 9 were about the repairs service, 11 about customer care and
3 about estate services.
Update on Customer Profiling - Tell Us About You!
We have set out our commitment to contact all residents by December 2010, to obtain information about you
– for example, if you have a disability, any communication needs, any religious or cultural requirements, that
may change the way you want to receive a service from us. Having completed two mail outs and completed
a number of annual visits we now have information on 1,250 residents.
If you have not yet filled in a form (see illustration below) please contact us – it is important we have this
information about every resident!
For more information please contact Sally Houghton on 01904 735032 or email [email protected]
PAGE 9
JRHT modernises rented properties to ensure all homes continue to meet the Decent
Homes Standard - this is a national minimum standard for all social housing - and most of
our homes achieve a standard far higher than this.
The work to individual properties will vary but can include new kitchens, new bathrooms,
partial or full rewiring, replacement boilers and heating systems. The work planned for
your home will be discussed with you at length before work commences and you will be
given choices, whenever possible, over colours, kitchen units, worktops, vinyl floor
covering and wall tiling. We intend to undertake work to properties in 2011 in
accordance with the following schedule:
Theresa Close
Geldof Road
Carrnock Close
Magnolia Grove
In 2011 we anticipate being able to start external painting of properties. We are not
able, at this stage, to say what work will be done to which homes and nor are we able to
give a precise time for the work to start. You will, however, be given plenty of notice,
individually, nearer the time - and enough notice to enable you to plan and prepare for
the work. In certain circumstances you may be given the option to move out of your
home to alternative accommodation. For example, when substantial work is required to
your home, which means you lose the use of several rooms, or if you have a disability or
medial condition, which means you are unable to remain in the property whilst the work
is done. This will be discussed with you at the outset and appropriate arrangements will
be made to accommodate any specific requirements you may have. We will, of course,
be flexible and ensure your needs are met.
If you have any queries about the Modernisation Programme,
please contact Ian Brotherton on 01904 752920 or email
[email protected]
PAGE 10
Residents and Tenants First Panel (RTF)
The Residents and Tenants First (RTF) panel has been running for several months
now, initially we were led by two very able and patient members of the JRHT, Sally Houghton
and Fateha Begum. At our last meeting (October 2010) we stood on our own two feet, we set
the agenda, chaired the meeting, it really felt that we were on our way.
Four of our members have trained to become „Resident Inspectors‟. This allows them to
inspect areas of the JRHT to see if they are providing the service, to the standard, they say
they are. The training the four inspectors received, was provided by the Housing Quality
Network (HQN) and paid for by the JRHT. This training was then put into practice allowing
them to carry out a Mock Inspection of Customer Care and Access under the guidance of the
HQN.
The RTF Panel and Resident Inspectors were consulted on the action plan arising from the
inspection. From the action plan they identified the following as priority areas:
o
o
o
o
Communication (both internally and externally)
Estate gardening
Customer service and choice
Complaints
The RTF Panel, alongside resident groups such as Residents‟ Voice and Resident Inspectors,
will monitor the above areas, whilst helping the JRHT to identify further service
improvements. The results of the inspection and progress of the panel will be fed back to the
JRHT Board. As the inspectors gain confidence, they will carry out inspections on their own,
on priority areas identified by residents and/or the JRHT staff.
Another area of the JRHT we will monitor is the „Local Offers‟. You will have seen these in
literature the JRHT sent out after the Residents‟ Annual General Meeting (AGM). They are
improvements that residents and tenants told JRHT they wanted and JRHT responded by
making „offers‟, in effect, promises of improvements to services. We will monitor these
throughout the year and report back in time for the next AGM.
All this, will ultimately lead to a better JRHT, providing a more cost efficient service, which
means residents and tenants will enjoy better services whilst keeping costs (rent and service
charges) under control
All of us on the RTF panel feel that with the continued goodwill of the JRHT we have received
so far, we can make a difference for all residents and tenants.
If you feel that you would like to make a difference, why not join the RTF
- you will receive a very warm welcome.
PAGE 11
Questions for Jacquie Dale, Director of Housing & Community Services on
Estate Gardening from the Residents and Tenants First Panel (RTF)
RTF
At meetings the RTF have been to and
at the AGM, there has been a lot of
discontent, some would say anger, at the
failings in the estate gardening. Is this due to any one thing,
I was thinking of, lack of gardeners, gardeners having to
cover too large a geographical area?
JAD Answers
This last winter was one of the most severe that most of us
can remember and meant most routine winter work was held
up due to ground conditions. Additional time was spent
clearing snow, gritting footpaths and roads, so seasonal work
was pushed later into the spring, creating a backlog.
The Manager retired, and we were not able to appoint a
replacement first time round and two of our gardeners sadly
died.
We are now up to full strength and back on track – but of
course, we are not able to control the weather which always
has an impact on routines..
RTF
Out of the service charge that residents in schemes pay, is
there an allotted amount set aside for gardening or does it
come from a general pot? Is the amount enough for what
residents want, without raising charges?
JAD Answers
Yes, there is an allotted amount set aside, which covers the
maintenance. Work additional to the schedule needs to be
covered by additional charges, this includes replacements,
which are not covered in the existing charges.
RTF
Some residents have expressed the view that they should
not pay all of the service charge, or get a rebate for times the
gardeners do not turn up. Is this feasible?
JAD Answers
Each area has a service specification and we always try and
deliver to that specification – sometimes the work that staff
do differs because of weather conditions – e..g. clearing
snow and/or gritting or because a problem arises on for
example, removal of tree on health and safety grounds or
because residents have requested work not previously
identified. As we have a fixed budget these variations have
to be covered by the existing charges.
So it is not feasible for residents to receive a rebate or not
pay all of the service charge. Residents have received value
for money from the gardeners, even though the allocation of
visits may have differed from other years.
RTF
Do the gardeners have set intervals when they will spend a
set amount of time at a garden, or does this alter depending
on the time of year?
RTF
Some residents have expressed a desire to do a little bit in the
estate gardens, but are worried that this may result in the
gardeners not turning up as often, or that health and safety
might be a problem, how do you see this?
JAD Answers
We understand people wanting to garden and in our Business
Plan it is one of the areas we are keen to promote and
support.
Problems arise when the resident is unable to garden any
more, whether through sickness or moving on. When we are
not told of changes the garden may be left and become an
eyesore.
If a new resident does not want to do the garden area
themselves we will take the responsibility on again. We need
to agree with residents how this can work well for us and for
residents.
RTF
There is a preconception in the village of New Earswick that
the grass cutting of roadside verges has deteriorated. Can
you give any information as to why this should be so?
JAD Answers
The grass cutting of verges is the responsibility of City of York
Council (CoYC). We used to cut them but some years ago the
New Earswick Residents Forum asked us to stop doing this as
it is the responsibility of the local authority. We work closely
with the CoYC, but their service standards tend not to be as
high as ours.
RTF
Residents and tenants have a high regard for the beauty of the
areas they live in, regarding the trees, shrubs and flowers, is
this as high a priority for the JRHT?
JAD Answers
Yes, it is a high priority. The landscape and environment
around where we live affects us all, every day. We want every
resident to be surrounded by a beautiful landscape.
RTF
Older residents and tenants often tell us that many years ago
the village of New Earswick was a truly beautiful place to live,
given that the distant past is always a more beautiful place
than the present. Do you find this vision of the past a burden
or a challenge?
JAD Answers
This vision of the past is a welcome challenge. This vision can
inspire us all to do what we can to improve our immediate
environment and to make this the most beautiful place we can.
We are wholly committed to ensuring that public open space is
of the highest quality at the same time as making it useable
and accessible for all residents.
JAD Answers
This alters depending on the time of year. Differing seasonal
jobs take different amounts of time and as always the
weather can affect our plans!
PAGE 12
Tell me about the North Yorkshire Credit Union
It’s easy to save - pay money into your savings account in cash at a collection point, by Standing
Order from your bank account or by PayPoint Card at your local Post Office or Paypoint zone.
Save how you want - with a regular saver account, special Holiday Saver or Christmas accounts.
Loans designed for you - loan decisions are made based on your ability to repay the loan, NOT on
your credit score.
Open to all - when you become a member, if you are on a low income or unemployed you can still
apply for a loan, whatever your level of savings.
We cannot always compete with high street banks and building societies but we do provide another
way to save or take out a loan. We’re different from other lenders because we look at loan
applications realistically, based on each person’s financial circumstances and we will only
lend what a member can easily afford to repay.
We offer a real, safe and much less expensive alternative to doorstep lenders. Have a
look at the example below:
Lender
Loan
Amount
Provident Personal
Credit
Repayment
Period
Repayment
Amount
Total to
Repay
Total
Interest
Interest
Rate
52 weeks
£10.50
£546.00
£246.00
272.2% APR
31 weeks
£10.50
(Final week
£1.44)
£316.44
£16.44
19.6% APR
£300
North Yorkshire
Credit Union
In the loan comparison above, a borrower will pay £229.56 less in loan interest if they borrow £300 from York Credit Union, plus
their loan will be repaid 21 weeks earlier.
If the borrower chooses to make their Credit Union repayments over the same term as the Provident Personal Credit loan (52
weeks) their weekly repayments will be £6.32 (a weekly saving of £4.18) and the total interest payable will be £28.30, saving
them £217.70 in interest payments.
SOME CREDIT UNION STATISTICS
Credit Unions operate in 97 countries.
There are 49,330 Credit Unions.
More than one hundred and eighty four million people are members of Credit Unions
worldwide.
Credit Union members have combined savings of £728,854,802,288 or £728 billion
The Credit Union movement owns its own insurance company, Cuna Mutual
In the UK all Credit Unions are members of the Financial Services Compensation and
are regulated by the Financial Services Authority.
North Yorkshire Credit Union
Holgate Villa 22 Holgate Road
Tel:
Web:
01904 676633
www.nycu.org.uk
York
YO24 4AB
Email:
office:nycu.org.uk
TypeTalk: 18002-01904-676662
PAGE 13
MICROCHIPPING YOUR DOG - It’s a simple, painless
and practical way of identifying your dog for life!
The process of microchipping a dog is quick and virtually painless.
The microchip, which is about the size of a grain of rice, is inserted
between the dog‟s shoulder blades, just behind the scruff. It takes
just a few seconds to insert and there are no after effects.
The Benefits
There are a wide range of benefits for dog owners whose dogs are
chipped
If a dog is lost or stolen he will be scanned and returned to his
owner.
During the registration process, details such as the dog‟s medical
health are recorded - for example, if the dog is on a special diet.
So, if he is found, then the dog control service will be aware of this
condition.
Chipped dogs can be taken straight back to their owner, rather than be put in a kennel if found straying.
Or, should the owner not be immediately contactable, the dogs will spend only a short period of time
safely in kennels. Chipping dogs can avoid kennel costs, stress to owners and local authorities efforts.
Dog related crime/theft can be more easily resolved.
Last year over 107,000 stray dogs were handled by Local Authorities in the UK. Almost a third of all dogs
successfully reunited with their owner were returned because they had been microchipped. Dogs Trust
believes that if microchipping was to be made a legal requirement, even more dogs could be successfully
reunited with their owner - reducing the number of stray dogs destroyed and reducing costs for Local
Authorities.
Microchipping normally costs around £20 - £40 when carried out by a vet, however, Dogs Trust is now
giving all Councils and Housing Associations the opportunity to offer their tenants and leaseholders this
service for free, however, this is for a limited period only and subject to terms and conditions.
www.dogstrust.org.uk
PAGE 14
ENERGY SAVING TRUST ADVICE
Drive down your motoring costs and have the chance to win one
of 5 Sat Navs and a year’s free car insurance!
Let’s face it – the cost of getting from A to B seems to be
on the up all the time but getting places is a part of
modern life. Now that the colder weather is here, we’re
also less likely to jump on our bikes and more likely to
jump in the car for even the shortest of journey.
At the Energy Saving Trust, we don’t expect people to
stop using their cars altogether. It’s simply not practical
for many people but we can tell you how to save up to a
month’s worth of fuel every year by simply changing your
driving style. Here are our top 5 smarter driving tips which
you can start to try right away.
 Check your tyre pressures regularly. Tyres that are under inflated by 10% add an extra
1% onto your fuel consumption. It’s even more important in the winter as under inflated
tyres can cause you to lose traction and skid.
 Change up gears early. Changing between 2,000 and 2,500 revs means your engine will
run more efficiently because you won’t be over revving.
 Stick to the speed limit. Not only is it the law, it’s safer and uses less fuel than speeding
around. 85mph uses up to 25% more fuel than 70mph.
 Drive smoothly. Anticipate road conditions so that you drive smoothly and avoid sharp
acceleration and heavy braking. This saves fuel and reduces accident rates.
 Reduce Drag. Accessories such as roof racks, bike carriers and roof boxes significantly
affect your car's aerodynamics and reduce fuel efficiency, so remove them when not in use.
If you’re not a driver and regularly use public transport why not try Traveline Yorkshire? Their
website, www.yorkshiretravel.net can help you plan journeys even to other countries. You can also
call them on 0871 200 2233 plus they can help you find accessible transport too.
Want to know more or enter our competitions? Call the Energy Saving Trust free on 0800 512012
and complete our Travel Energy Check. You’ll receive a helpful personalised report with ideas to
reduce your motoring costs. You’ll also be entered into our quarterly prize draw to win one of 5
Sat Nav systems worth £90 and if you provide your e-mail address we’ll enter you into the draw to
win a year’s free car insurance.
Happy Saving!
PAGE 15
Plaxton Court
PAYING IT FORWARD
. . Chairman of the
Residents‟ Association,
June Mortimer hands over
the cheque to Scarborough
Friends of Cancer
Research UK, Jean Thomas
and Dorothy Longthorn,
watched by other
residents.
Residents’ Cash Aid
The resident‟s Sixties Night held on the 30th October was a great success with over 75 residents
attending. There was a band and pie and pea supper . . and the bar was well used! Some
people dressed in 60‟s attire and a 60‟s scooter was displayed in the foyer. The Residents‟
Committee have purchased a shed for storing garden furniture, cushions, gardening equipment,
etc. and are going to provide a tree for outside the front entrance.
There is a new Plaxton Choir . . „The Plaxton Pioneers‟ . . who meet weekly and are rehearsing
for the Christmas season. It has been suggested that other sites might like to also rehearse with
a view to meeting up for one big event sometime in the future.
The Fire Prevention Officers visited Plaxton Court in October and gave a useful presentation and
answered residents‟ queries and concerns.
Once again, we joined in the Rotary Community Fair in
the summer. The weather was very kind to us as it had
teemed down with rain all the day before and there
were plenty of people out enjoying the day. Our stall
looked really good, thanks to the efforts of those that
set it all up first thing in the morning. This year the
theme was „The Seaside‟ and as always, Brian set the
right atmosphere for us. We made £197 profit on the
day for our funds and our thanks go to those who
provided bottles and spared time to help.
PAGE 16
Book Sales Help New Earswick Bulletin
Published in August 2009, Elisabeth Alley‟s book, Discovering New Earswick, has already contributed over £500 towards the production costs of The New Earswick Bulletin.
Discovering New Earswick
Lord (Richard) Best, former Director of the Joseph Rowntree Foundation,
said: “Discovering New Earswick is extremely well presented and I am
greatly enjoying its contents,” while in March 2010 Ken Smith wrote in
Quaker Voices: “The whole book is a delight. It can be read cover to cover
but it can be dipped into as each article is complete in itself. The book is
a must for all Quaker libraries.” TV presenter, Harry Gration‟s comment
was: “I am fascinated about New Earswick. I believe it is one of the real
gems in the history of Joseph Rowntree. Anyone with a sense of community should read the book. I loved it.”
The book is available from the Post Office or the Folk Hall in New Earswick at £6.50 and all
proceeds go to the New Earswick Community Association for the New Earswick Bulletin.
‘Fit and Fun at 50+’ at Hartfields
‘Fit and Fun at 50+’ Event Friday October 1st to celebrate UK Older Persons Day 2010
Hartfields was part of a local partnership group delivering events at venues across
Hartlepool. This year‟s theme for Older Persons Day was „getting and staying active in
later life.‟ To fit with this theme we worked with a team from North Tees and Hartlepool
NHS Foundation Trust, a Community Matron and a representative from HVDA - Hartlepool‟s
local voluntary service.
We had activities running throughout the day including, gardening activities which Richard
Bothamley kindly gave his time to run. Glass workshops which were funded by Hartlepool
Cultural Services. The artist is working with the glass produced and the finished artwork
will be donated to Hartfields.
Resident, Jean Briggs ran Wii Fit taster sessions. We had New Age
Kurling and Boccia which were very popular as well as a card craft
session. A GP from Hartfields medical practice did a presentation on
the benefits of being active. Finally, we had a raffle with £50‟s worth
of prizes donated by the voluntary service. Throughout the day we
had promotional stall.
PAGE 17
Selby Community Furniture Store
Helping households in need, promoting re-use and sustainable waste
management, offering training and volunteering opportunities
Active in Selby since October
2 0 0 4 , t h e Co m m u n i t y
Furniture Store provides a
service which facilitates the re
-use of donated furniture and
other good quality, “pre-used”
household goods. The Store was set up by the York
Community Furniture Store. In 2006, both Stores were
re-registered as independent charities and companies
but have the same trustee/ directors and senior staff.
In 2009-10, the Selby Store organised the re-use of
1,223 items of furniture and white goods, weighing an
estimated 41 metric tonnes. Nearly 900 collections
were made from across the whole Selby district.
Customers included over 300 people from low-income
households, who are able to buy at lower prices than
the general public. On 9th August 2010, the Selby
Store re-opened in new premises and they are already
experiencing an increase in sales and donations of
goods. They are looking forward to developing their
services to the community.
Community Furniture Store (Selby) Ltd
Unit 2, Bawtry Road Industrial Estate
Selby YO8 8NB
[email protected] or 01757 291444
PAGE 18
Resident Meetings
Residents & Tenants First
Panel (RTF)
Date
Time
Venue
6 January
10:30am - 1:00 pm
The Garth
17 February
10:30am - 1:00 pm
The Garth
31 March
10:30am - 1:00 pm
The Garth
12 May
10:30am - 1:00 pm
The Garth
20 June
10:30am - 1:00 pm
The Garth
Residents‟ Voice
10 March
2:00 pm - 4:00 pm
The Garth
Disability Action Group
8 March
1:00 pm - 3:00 pm
The Garth
21st April
1:00 pm - 3:00 pm
The Garth
11:00 am - 12:30 pm
1:30 pm - 3:00 pm
Hartfields Conference Room
23 February
23 February
11:00 am - 12:30 pm
1:30 pm - 3:00 pm
6 April
6 April
11:00 am - 12:30 pm
1:30 pm - 3:00 pm
18 May
18May
11:00 am - 12:30 pm
1:30 pm - 3:00 pm
29th June
29th June
11:00 am - 12:30 pm
1:30 pm - 3:00 pm
10 August
10 August
11:00 am - 12:30 pm
1:30 pm - 3:00 pm
21 September
21 September
11:00 am - 12:30 pm
1:30 pm - 3:00 pm
2 November
2 November
11:00 am - 12:30 pm
1:30 pm - 3:00 pm
14 December
14 December
11:00 am - 12:30 pm
1:30 pm - 3:00 pm
Hartfields Landscape Panel 12 January
Hartfields Resident Panel
12 January
Resident Association Meetings
Victoria Geldof
2nd Tuesday of
the month
7:00 pm
68 Centre
Knights Way, Beverley
last Wednesday
of the month
6:00 pm
Cherry Tree Centre
James Backhouse Place
last Tuesday of
the month
6:30 pm
Venue to be confirmed
PAGE 19
THE GARTH
WHITE ROSE
AVENUE
NEW EARSWICK
YORK YO32 4TZ
Tel: 01904 735000
www.jrht.org.uk
Jacquie Dale
Director of Housing
and Community Services.
Tel: 01904 735020
[email protected]
Sue Salmon
PA to Jacquie Dale
Tel: 01904 735020
[email protected]
_________________________
HOUSING AND
COMMUNITY
SERVICES
Norman Davidson
Head of Neighbourhood Services
Responsible for Housing
Management Services.
Tel: 01904 735010
[email protected]
Nic Dennison
Housing Options Manager
Tel: 01904 735012
[email protected]
Giles Conlon
Neighbourhood Services Officer
for New Earswick
Tel: 01904 735014
[email protected]
Faye Blinkhorn-Conroy
for New Earswick
Tel 01904 735045
[email protected]
Isobel McCoy
for York and District
Tel: 01904 735015
[email protected]
Linda Harper
Tel: 01904 735017
[email protected]
Harry Manford
Tel: 01904 735013
[email protected]
Emma Atkinson
Neighbourhood Services
Assistant
Tel: 01904 735011
[email protected]
Paul Rose
Money and Benefit Advisor
Tel: 01904 735026
[email protected]
Rachel Yaull
Money and Benefit Advisor
Tel: 01904 735025
[email protected]
Sally Houghton
Service Improvement Manager
Tel: 01904 735032
[email protected]
Fateha Begum
Resident Involvement
Tel: 01904 735008
[email protected]
Sandra Marshall
Early Years Manager
Tel: 01904 750323
[email protected]
Rebecca Williams
Landscape Manager
Parks and Gardens
Tel: 01904 735038
[email protected]
Richard Bothamley
Landscape Operations
Manager
Parks and Gardens
Tel: 01904 735031
[email protected]
SCARBOROUGH
Jill Riley
Housing Management Officer
Scarborough Area
Tel: 01723 340295
Fax: 01723 341888
[email protected]
HARTFIELDS
Tel: 01429 855070
Steve Maddison
Interim Neighbourhood Manager
Hartfields
[email protected]
Steve Clapperton
Finance & Office Manager
01429 855083
[email protected]
Lynne Lee
Care and Support Manager
Hartfields
01429 855070
[email protected]
Sarah Snowden
Senior Receptionist
Hartfields
01429 855070
[email protected]
Charlotte Hope
Hartfields
01429 855082
____________________________ [email protected]
RESIDENT SERVICE
ADVISORS
Sheryll Muir,
Fiona Crawford
Sue Harrison
Advice and information on
housing, rent, services and
provisions
Tel: 01904 735000
[email protected]
[email protected]
[email protected]
_________________________
ADMIN TEAM
Mae Kelsey
Office and Administration
Manager Tel: 01904 735006
[email protected]
Ursula Berry
Senior Admin Assistant
Tel: 01904 735027
[email protected]
Kelly Errington
Housing Assistant
Hartfields
Tel: 01429 855079
[email protected]
_________________________
CARE SERVICES
HARTRIGG OAKS
RECEPTION
Tel: 01904 750700
John Kennedy
Director of Care Services
Tel: 01904 752201
[email protected]
Central Care Services
Tel: +44 (0)1904 752209
Fax: +44 (0)1904 752225
[email protected]
_________________________
Susan Wheller
Office and Admin Assistant
Tel: 01904 735032
[email protected]
Helen Warters
Admin Assistant
Tel: 01904 735028
[email protected]
PAGE 20
DEVELOPMENT
AND PROPERTY
SERVICES
Tanners Yard
Huntington Road
York YO32 9PX
Tel 01904 768266
Nigel Ingram
Director of Development and
Property Services
Tel: 01904 629241
[email protected]
Peter Giles
Deputy Director – Property
Services
Tel: 01904 750404
[email protected]
Derek Picken
Property Services Manager
Tel: 01904 750404
[email protected]
Ian Brotherton
Development and Property
Services Surveyor
Tel: 01904 750404
[email protected]
Roy Johnson
Building Maintenance
Manager
Tel: 01904 750404
[email protected]
Ian Tillett
Health and Safety Officer
Tel: 01904 750404
[email protected]
Frances Owen
Secretary to Peter Giles
Tel: 01904 750404
[email protected]
Margaret Codling
Officer Manager
Tel: 01904 768266
[email protected]
Dianne Mumford
Admin Assistant
Tel: 01904 768266
[email protected]
Lynne Slater
Admin Assistant
Tel: 01904 768266
[email protected]
Beverley Atkinson
Deputy Office Manager
Tel: 01904 768266
[email protected]
_________________________
REPAIRS AND
EMERGENCY
FREEPHONE
0800 5870211
Visit our website at
www.jrht.org.uk
CONTACTING
THE POLICE
North Yorkshire Police
York/Selby/
Scarborough0845 606 0247
Beverley
0845 606 0222
Hartlepool
01429 221151

JOSEPH ROWNTREE HOUSING TRUST RESIDENTS` MAGAZINE

Transcription

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