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ANNUAL
Membership Service Agreement
MSA1509TRA
SkyMed ANNUAL Member Services Agreement
Your SkyMed International, Inc. (referred to herein as “SkyMed”) ANNUAL Membership is governed exclusively by the terms
set forth in this Member Service Agreement (referred to herein as the “Agreement”).
What to do in an emergency
Please completely read this Agreement and carry with you when you travel. In the case of a Critical Illness or Injury:
1. Call 911 or have someone take you to a hospital
2. Always have a designated family member or friend to be your spokesperson should you or a loved one become Critically Ill or Injured.
3. Always have this spokesperson contact SkyMed immediately should you become hospitalized by calling
1-800-475-9633
or call collect to
1-480-946-5188
from Mexico 001 480 946 5188
When calling from outside the U.S. or Canada, dial country code 001 first.
Your collect call will be accepted 24 hours a day, 365 days a year. You must have pre-approval from SkyMed for all services except
for a helicopter from the scene of a vehicle accident or a ground ambulance from the scene of an accident or a Medically Necessary
emergency from your Home. Never assume the doctor or nurse will contact SkyMed for you. Never give your credit card number to
make transport arrangements. If you are asked for a credit card, you are not speaking to SkyMed.
SkyMed Membership
Services
At the time of a critical illness or injury, SkyMed Takes You Home guarantee and services
are available 24/7/365, to permanent residents or citizens of the United States of America
or Canada for travel throughout the United States, Canada, Mexico, the Bahamas, Bermuda
and Caribbean countries identified in this Agreement. When living outside of the United
States of America or Canada for more than six months in a cumulative twelve (12) month
period membership in SkyMed’s X-Pat (Expatriate) Plan provides year round eligibility for
SkyMed services.
Extended stays outside
of the
U.S.A or Canada
If a Member plans an extended stay outside of the United States of America or Canada for
more than (6) cumulative months in any twelve (12) consecutive month period services will
default to the high travel season of November 1st to April 30th unless otherwise identified
in the Membership record at the time of enrollment. Notify SkyMed of required alternate
service periods for extended stays outside of the United States of America or Canada, other
than the identified ‘high season of November 1st to April 30th, by calling 800-679-2020 or
emailing
[email protected].
For information about the SkyMed X-Pat (Expatriate) Membership Plans please
contact SkyMed.
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Call immediately
DO NOT WAIT. All flights must be pre-approved and authorized by SkyMed. If the flight is
not pre-approved, SkyMed service will not be provided under the terms of the Agreement
and the burden of the Emergency Air Transportation expense will become yours.
Remember
SKYMED HAS NO CLAIM FORMS
SKYMED NEVER ASKS FOR A CREDIT CARD NUMBER
SKYMED MUST PRE-APROVE ALL SERVICES
GET MEDICAL ATTENTION FIRST, THEN CALL SKYMED IMMEDIATELY
ALL FLIGHTS MUST BE PRE-APPROVED AND ARRANGED BY SKYMED
Contact information
SkyMed International, Inc.
13840 N. Northsight Blvd
Suite 109
Scottsdale, AZ 85260
EMERGENCY CALLS
1-800-475-9633
1-480-946-5188 collect
General Member Services
1-800-679-2020 (8:30am to 5pm, Arizona Time, Monday through Friday)
Send faxes to: 602-357-6873
General information
All Flights must be pre-approved and arranged by SkyMed.
Please be ready to give your Member number, name and phone numbers to reach you and
your attending Physicians name and phone numbers when you call SkyMed’s Member
emergency services hotline.
The SkyMed Member Services Director will consider requests for emergency medical transportation and other transportation services in accordance with the terms of this Agreement
after consultation with the Member’s attending Physician at the hospital or 24 hour medical
clinic. Services are provided when a Member suffers a Critical Injury or Illness. The Member’s
Residence or place of Transport Preference is as designated on the application form for
Membership and/or in the Member’s Membership record at SkyMed.
Document Conventions
Words or phrases which are capitalized and italicized are defined in the section listed as
“Definitions”.
Words or phrases which are in quotes are sections of the document found in the left column
of the page
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SkyMed Services pertain to the following areas for our Members.
“Services 1 through 17” are services provided to SkyMed Members when the Member is traveling in the following countries:
Anguilla
Antiqua & Barbuda
Aruba
Bahamas
Barbados
Bermuda
Bonaire
British Virgin Islands
Canada
Caribbean Netherlands
Cayman Islands
Curacao
Cuba
Dominica
Dominican Republic
Grenada
Guadeloupe
Haiti
Jamaica
Martinique
Mexico
Puerto Rico
St. Barthelemy
St. Kitts & Nevis
St. Lucia
St. Maarten
St. Martin
St. Vincent & Grenadines
Trinidad & Tobago
Turks & Caicos Islands
United States of America
US Virgin Islands
®
SkyMed 1
Hospital-to-Hospital Air
Transportation
If, as a result of a Critical Illness or Injury, a Member requires emergency medical care,
SkyMed guarantees provision of:
• By choice of the Member, air transportation and medical services needed to move
•
the Member to the Member’s Transport Preference as designated on the Membership
application form; or
By choice of the Member, emergency medical air transportation to a hospital closer
than the Member’s Home hospital as designated on the Membership application form
and/or in the Member’s Membership record at SkyMed.
The Member’s medical condition must be stabilized for air travel by the attending physician.
Ground ambulance services between hospitals and airports are included.
After the Attending Physician determines and approves the need for Emergency Medical
Transport, SkyMed’s Director of Member Services and/or SkyMed’s Medical Director will
certify the need and SkyMed will make all arrangements. SkyMed reserves the right to
combine services “Hospital-to-Hospital Air Transportation”, “Transportation for Recuperation
Nearer Home” and “Return Transportation After Recovery” to benefit the Member.
SkyMed will provide up to two (2) air medical transports, by fixed wing or helicopter for any
one member within 12 consecutive months.
All flights must be pre-approved and arranged by SkyMed.
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SkyMed 2
Vehicle/Vessel Return
When a Member is provided “Hospital to Hospital Air Transportation”, or SkyMed provides
“Transportation for Recuperation Near Home”, or by death of the Member, SkyMed will pay
to safely return the Member’s highway operable vehicle to the Member’s Home, in any state
of the United States, with the exception of Hawaii, or in any province or territory in Canada.
SkyMed will pay for one professional, bonded driver, and the fuel and oil required to return
a Member’s car, motor home and towed vehicle, travel trailer, motorcycle, trailer, rental car
or boat trailer. The Member agrees to pay for all travel repairs required to maintain the safe
operation of the vehicle(s), described herein, during the return.
All arrangements must be pre-approved by SkyMed.
Vehicle Return by Member. As an alternative to the above, SkyMed will pay for a
commercial flight for one person selected by the Member to fly to and return the stranded
vehicle(s), plus the cost of fuel and oil incurred on the return trip to the Member’s Home or
place of Transport Preference, and up to a maximum of $100 towards expenses for every 400
miles driven.
Commercial Vehicle Return. For commercial truck drivers, when a SkyMed medical flight
transports a Member to a distant hospital or the Member is or will be hospitalized, as a result
of a Critical Illness or Injury, SkyMed will pay for a single, one-way commercial airline ticket
to transport a replacement driver to the major airport closest to the stranded commercial
vehicle’s location. SkyMed will allow up to $1,000.00 for the return of vehicle(s) to the
origination of the trip. Commercial Vehicle Return services shall NOT be available unless
hospitalization for the Member has been the result of a Critical Illness or Injury.
Motorcycle Return. SkyMed will package and transport both road worthy and damaged
vehicles to a repair facility near the Member’s Home.
Marine Vessel Return. SkyMed will provide up to a maximum of $500 per day for a
maximum of 10 days to return a marine vessel to its Home marina.
Except for Marine Vessel Return, Vehicle Return is not applicable in any location that requires
transport of the Member’s vehicle over water to the Member’s place of Residence with the
exception of applicable ferry crossings.
SkyMed nor the transport company is responsible for normal road damage such as but not
limited to cracked windshield, pitting, road tar, etc., incurred in the course of the transport
SkyMed 3
Visitor Transportation
SkyMed will pay for one round-trip commercial airline ticket to send a visiting family
Member or companion, selected by the Member, from the commercial airport closest to
the Member’s Home, to the commercial airport closest to the hospital where the Member
is being treated. This service will be provided when the Member has been hospitalized due
to a Critical Illness or Injury away from Home and is more than 100 miles from Home. This
service is available immediately upon hospitalization of the member. Visitor Transportation
is limited to two (2) services in any 12 consecutive months. All flights must be preapproved by SkyMed.
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SkyMed 4
SkyMed will pay for appropriate transportation to move a Member to a hospital,
rehabilitation facility, convalescent Home or hospice close to his/her designated Home if
the Member chooses to convalesce near their established Residence and the Member’s
attending Physician considers the move possible or necessary for full recovery, as long as
the hospitalization is a result of a Critical Illness or Injury. Transportation for Recuperation
Near Home services shall NOT be available unless hospitalization for the Member has been
the result of a Critical Illness or Injury.
SkyMed 5
If a Member’s Critical Illness or Injury does not warrant a private air ambulance (i.e., the
Member is approved for commercial aircraft travel by the attending Physician) yet the
Member is not able or permitted to travel alone by commercial air carrier, SkyMed will make
arrangements with the commercial carrier for private in-flight care with an appropriate
medical attendant and pay for the return of the Member and accompanying medical
attendant. SkyMed will provide up to two (2) “Commercial Carrier-Medical Escort Flights” for
any one Member within 12 consecutive months.
SkyMed 6
When a Member is provided “Hospital to Hospital Air Transportation”, or SkyMed provides
“Transportation for Recuperation Near Home”, SkyMed will pay for a one-way commercial
airline ticket to return stranded minor children or grandchildren to the airport nearest the
child’s designated residence. If necessary, an attendant will be made available to ensure
safety.
SkyMed 7
If a Member expires, SkyMed will provide transport of the remains to a commercial airport
closest to the location the Member so designates. SkyMed will also provide one (1)
round-trip commercial airline ticket for the spouse/companion Member to and from the
remains transport destination and home should Home and designated remains transport
destination not be the same. Ground transportation is not part of this service.
Transportation for
Recuperation
Near Home
Commercial Carrier-Medical
Escort Flights
Minor Children –
Grandchildren Return
Physical Remains Return
SkyMed 8
SkyMed will allow one person, spouse, family Member, or companion, to escort the Member
on an emergency medical flight, if space is available, after the needed medical equipment,
aircrew, and medical personnel are accommodated. If space is not available, SkyMed will
pay for appropriate commercial transportation for one person. All arrangements must be
pre-approved and arranged by SkyMed.
SkyMed 9
After a Member has been hospitalized, as an inpatient in a medical facility for a Critical
Illness or Injury, when more than 100 air miles from Home, SkyMed will transport the
Member to the Member’s original location as indicated on their original application. Travel
must take place within sixty (60) days of hospital discharge. “Return Transportation After
Recovery” services shall NOT be available unless hospitalization for the Member has been
the result of a Critical Illness or Injury.
SkyMed 10
SkyMed will pay up to $200.00 for incidental expenses associated with a Member’s
Hospital-to-Hospital Air Transportation flight. Receipts must be submitted to SkyMed for
reimbursement.
Escort Transportation
Return Transportation After
Recovery
Incidental Expense
SkyMed 11
Organ Retrieval
When a Member is to receive an organ for organ transplant surgery, SkyMed will provide air
transport of a heart, liver, kidney, lung or pancreas to the hospital surgery. SkyMed cannot
warrant the viability of organs being transported for transplant purposes. Organ Retrieval
transport will be provided after the Member has been a SkyMed Member for a minimum of
nine months.
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SkyMed 12
Organ Recipient
Transportation
SkyMed will provide either Emergency Air Transportation, or commercial airline
transportation, whichever is appropriate, for the organ recipient Member and for one family
Member, to the commercial airport closest to the hospital performing the organ transplant.
SkyMed cannot warrant the viability of organs being transported for transplant purposes.
Organ recipient transport will be provided after the Member has been a SkyMed Member
for a minimum of nine months.
SkyMed OPTIONAL Services
The following services 13 through 17 are options with the SkyMed Traditional Annual Membership. These options will
be indicated on your membership card and in your membership record. If you do not have these options in you SkyMed
membership but would like to know more about them, please contact Member Services by calling toll-free 1-800-679-2020.
SkyMed 13
Primary Driver Disability
Option
There are times when the primary driver is incapacitated but not necessarily Critically Ill or
Injured. This service will be of significant value in that circumstance. This service must be
pre-approved by SkyMed to receive payment.
When the primary driver suffers a disabling illness or injury, more than 100 air miles from
their place of Transport Preference, and is temporarily unable to operate their vehicle(s) for
10 days or more, SkyMed will provide;
• up to $2,000 for one professional, bonded driver, and the fuel and oil required to
return a Member’s car, motor home and towed vehicle, travel trailer, motorcycle, trailer,
rental car or boat trailer. reimbursement to cover expenses incurred in returning the
Member’s vehicle(s) Home, or to continue on to the Member’s original destination, or
• up to $2000 for a commercial flight for one person selected by the Member to fly to and
return the stranded vehicle(s), plus the cost of fuel and oil incurred on the return trip to
the Member’s Home or place of Transport Preference, and up to a maximum of $100 per
day towards expenses for every 400 miles driven.
The Member pays for all travel repairs in the course of vehicle transport.
SkyMed will reimburse the Member upon receipt of a copy of their expenses. Written proof
from the attending Physician advising that the Member could not operate their vehicle(s)
for at least ten days as a result of a recent disability for illness or injury is required as well as
copies of medical bills are required.
This service is limited to returns over land in Canada, Mexico, and the United States of
America.
The “Primary Driver Disability service is limited to one usage per year.
SkyMed does not pay for or reimburse any amounts paid for any medical expenses.
SkyMed 14
SkyMed PLUS Option
Return After Transport
Pet Return
SkyMed PLUS provides commercial coach return tickets for SkyMed Members to the origin
of the air-evacuation or place of Critical Illness or Injury. The Member has sixty (60) days
from the hospital release date to implement this service.
In the event an accompanying dog or cat is stranded anywhere in the United States of
America or Canada, SkyMed will provide air flight transportation for the dog or cat, subject
to airline regulations, to the closest commercial airport to the Member’s designated Home.
The Member is required to have a health certificate and/or any other certificates and
documents as required by the transporting airline. It is the Member’s responsibility to
provide a traveling cage, and to arrange to have dog or cat transported to the airlines in
accordance with the rules and restrictions of the airline. SkyMed will make the reservation
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for the dog or cat’s travel, but the Member must pay the fare and will be reimbursed by
SkyMed. Pre-approval is required.
Pet return service is only available when traveling within the United States of America
or Canada, and does not cover breeds considered aggressive or dogs embargoed by
the airline.
SkyMed 15
Ground Ambulance
Service Option
When a Member requires ground ambulance transport to the closest appropriate hospital,
SkyMed will pay the ground ambulance cost provided the ground ambulance is Medically
Necessary.
This service requires no pre-approval, and is limited to two ground ambulance transports in
any 12 consecutive months. Members will be required to submit to SkyMed their Admitting
History & Physical (H&P) report from the hospital before any payments or reimbursements
can be made. Where partial payment of the ground ambulance is made by other providers,
SkyMed will pay the deductible or co-payment.
SkyMed will not pay for any additional expenses relating to the ground ambulance, such as
fire services, etc.
SkyMed will provide up to two (2) “Ground Ambulance” services for any one member within
12 consecutive months.
SkyMed 16
100 Mile Waiver Option
SkyMed 17
Helicopter Transport Option
SkyMed will waive the requirement that the Member be more than one hundred (100) miles
from the Transport Preference for medically necessary transport to the closest appropriate
facility nearest to the member’s home. All other limitations still apply, including the
requirement that any transport be Medically Necessary due to a Critical Illness or Injury.
SkyMed will cover the cost of a helicopter transport from the scene of a vehicle accident,
hospital-to-hospital and all Medically Necessary helicopter transports. All “Helicopter
Transport” must be pre-approved by SkyMed except when necessary from the scene of a
vehicle accident. When a Member’s insurers provide partial payment of helicopter service,
SkyMed will pay any deductibles or co-payments.
SkyMed will provide up to two (2) air medical transports by fixed wing or helicopter for any
one member within 12 consecutive months.
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SkyMed General Provisions
SkyMed Service Area “SkyMed Services 1 through 17” are services provided to SkyMed Members when they are traveling in
the following countries:
Anguilla
Antiqua & Barbuda
Aruba
Bahamas
Barbados
Bermuda
Bonaire
British Virgin Islands
Canada
Caribbean Netherlands
Cayman Islands
Curacao
Cuba
Dominica
Dominican Republic
Grenada
Guadeloupe
Haiti
Jamaica
Martinique
Mexico
Puerto Rico
St. Barthelemy
St. Kitts & Nevis
30 Day “Free Look”
This Agreement has a 30 day “free-look” period. The Member has 30 days from Membership
Application Date to review the Agreement and if not satisfied, return all materials along
with a written request to cancel the Membership to SkyMed. Should the Member decide
to cancel during the “free-look” period, the Member is entitled to a full refund of the
membership fees. Refunds will be transacted within 30 days of SkyMed’s receipt of written
notice to cancel. Credit Card payments will be refunded to the originating credit card.
If payment was made other than with a credit card, a check will be sent to an address
provided by the Member.
Grace Period
A period of thirty-one (31) days following the Expiration date of Membership, during which
membership fee may be paid to extend the membership without termination of services.
Medical Flight Services Medical flights will have the capacity to communicate air-to-ground and will use pilots rated
for air ambulances. To provide emergency care on-board, flights will include the required
pharmaceutical products, medical equipment, trained paramedics or registered nurses, and
Physicians. The medical flight crew will also have communication with a medical advisory
team.
Renewal
Within the period of one (1) year prior to the Membership Expiration Date, Members may
renew the Membership with SkyMed by calling 1-800-475-9633. Prior to the Membership
Expiration Date, a renewal notice will be sent by postal mail, email or both.
Membership Fee Change
SkyMed reserves the right to adjust the membership fee charged to a Member. Members
will be notified of any membership fee changes at least thirty (30) days prior to the fee
change, at which time the Member may extend their Membership at the current rates. Any
adjustments to fees are not applicable to a Membership until the Membership Expiration
Date. At the time of Membership expiration and after the Grace Period, any new and
applicable fees will apply.
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St. Lucia
St. Maarten
St. Martin
St. Vincent & Grenadines
Trinidad & Tobago
Turks & Caicos Islands
United States of America
US Virgin Islands
Termination of Eligibility
Except for non-payment of the membership fee or loss of eligibility, SkyMed will give at
least forty-five (45) days written notice of any cancellation, termination or non-renewal of
this Agreement including the reason for such action. SkyMed may cancel or terminate the
coverage of a Member for the following reasons:
• Fraud or material misrepresentation in applying for or presenting any claim
for benefits
• Misuse of the documents provided as evidence of services;
• Non-payment of membership fee; and
• A dependent reaching the limiting age for eligibility. However, if prior to reaching the
limiting age a dependent child becomes handicapped, coverage will continue for a
handicapped child who is handicapped and incapable of self-sustaining employment
by reason of mental or physical handicap and substantially dependent for support and
maintenance on the Member.
Except for a dependent reaching the limiting age for eligibility, a Member shall not have
conversion rights if the membership was terminated for any of the reasons stipulated in this
provision.
Death Benefits
In the event of death of the Member, SkyMed will extend the Membership to the surviving
spouse/companion to a value of the remaining and unused term of the deceased’s
Membership, and at expiration, renewal rights will be available.
In the event of death of all adult Members in the Membership, the remaining and unused
term of the deceased’s Membership may be transferred to surviving family members as
designated by the deceased’s notarized instructions.
Extension of Benefits
Termination of this agreement by SkyMed shall be without prejudice to any continuous
loss which commenced while the agreement was in force providing that such Member’s
right to such services accrued in connection with a Critical Injury or Illness which occurred
prior to such termination by SkyMed. The benefit extension shall be for services that
commenced prior to termination have been completed or a period of ninety (90) days from
the termination date, whichever is the lesser period of time.
Request for Medical
Information
SkyMed reserves the right to obtain any past or current medical records and insurance
information of the Member.
Mitigation
In order to mitigate any losses, the member agrees that SkyMed shall have the right to
recover any benefits paid hereunder. Member agrees to cooperate, to protect SkyMed’s
rights, and to assist SkyMed in mitigating these rights.
Member Grievance
Procedures
The following procedures apply in the event that any Member has a grievance of any nature
in connection with SkyMed International Inc. Grievances must be submitted within one year
of the occurrence of the event(s) that gave rise to the grievance.
Submission in Writing. If the Member wishes to submit a grievance to SkyMed it must be in
writing and addressed to:
Grievance Coordinator
SkyMed International, Inc.
13840 N. Northsight Blvd, Suite 109
Scottsdale, AZ 85260
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In addition, in order to facilitate a prompt resolution, all such grievances may be sent
via facsimile to 602-357-6873, or sent by email to [email protected]. All
grievances submitted in writing should include the Member number and a detailed
description of the facts underlying the Member’s grievance.
Evaluation by SkyMed. The Grievance Coordinator shall evaluate all written grievances and
perform such investigation as he/she shall deem necessary to such evaluation. A written
summary will be submitted within ten (10) business days to the President of SkyMed that
shall include the following information:
• The name, address, and Member number of the aggrieved Member;
• The name and address of all providers who have performed services for the aggrieved
Member on behalf of SkyMed pursuant to the this Agreement;
• A summary of all information gathered from SkyMed’s internal records and
investigation initiated by the submission of the Member’s grievance; and
• A detailed description of the Member’s grievance.
In the event that the Member’s grievance is medically related, a copy of such summary shall
simultaneously be submitted to a Physician, other than the Member’s attending Physician,
who is qualified to evaluate a medical grievance of the type submitted.
In the event that a meeting between the aggrieved Member and a representative of
SkyMed is necessitated to fully resolve the Member’s grievance, the meeting will take place
in the Scottsdale, Arizona offices of SkyMed International, Inc.
Processing Time. Though Member’s are encouraged to contact SkyMed by telephone to
ensure prompt resolution of a Member’s grievance, SkyMed shall process oral and written
grievances within a time which shall not exceed sixty (60) days of submission.
In the event that full and proper investigation of a Member’s grievance requires that
SkyMed obtain information outside of its service area, SkyMed shall be entitled to an
additional thirty (30) days within which to process the Member’s grievance.
In the event that such grievance is submitted to arbitration SkyMed shall have additional
time, not to exceed 270 days, from date of initial submission within which to process the
grievance.
Jurisdiction. This agreement shall be governed by and constructed in accordance with the
laws of the state of Arizona, the place of the making of this agreement, without regard to
conflict of laws principles. The parties agree to consent to personal jurisdiction in Arizona.
The exclusive venue of any action or counterclaim arising under or in connection with this
agreement shall be in the state courts situated in Maricopa County, Arizona. In the event
that it should be necessary or proper for either party to bring an action arising under or in
connection with this Agreement, the prevailing party shall be entitled to recoup all costs
and reasonable attorney’s fees, including post-judgment and appellate proceedings.
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SkyMed IMPORTANT DEFINITIONS
SkyMed Service Area “SkyMed Services 1 through 17” are services provided to SkyMed Members when they are traveling in
the following countries:
Anguilla
Antiqua & Barbuda
Aruba
Bahamas
Barbados
Bermuda
Bonaire
British Virgin Islands
Canada
Caribbean Netherlands
Cayman Islands
Curacao
Cuba
Dominica
Dominican Republic
Grenada
Guadeloupe
Haiti
Jamaica
Martinique
Mexico
Puerto Rico
St. Barthelemy
St. Kitts & Nevis
St. Lucia
St. Maarten
St. Martin
St. Vincent & Grenadines
Trinidad & Tobago
Turks & Caicos Islands
United States of America
US Virgin Islands
Appropriate Airport
A place where fixed-wing aircraft selected by the air ambulance carrier can land, takeoff,
and have the safe use of needed maintenance and ground service facilities.
Critical Illness or Injury
A sudden and unforeseen condition, a “Critical Illness or Injury” which, in the judgment of
the Member’s treating Physician with concurrence of SkyMed’s Director of Member Services
and/or SkyMed’s Medical Director:
• Is of such a serious nature that, in accordance with customary practice of medicine
•
in the geographic area where such unforeseen condition, illness or injury has
arisen, will reasonably warrant, will require or has reasonably resulted in, immediate
hospitalization of such Member; or
Is of such a serious nature that, in accordance with customary practice of medicine
in the geographic area where such unforeseen condition, injury or illness has
arisen, will reasonably warrant, or will require, transportation of such Member to an
appropriate medical facility for treatment and is of such a serious nature that it could,
within reasonable medical certainty, result in permanent, irreparable or fatal medical
consequences to such Member if appropriate treatment is not immediately rendered
(e.g. heart attack, stroke, broken hip)
Emergency Air
Transportation
Transport by a medically-staffed airplane or by a commercial airline, from an “Appropriate
Airport” closest to the Member’s hospitalization, to an “Appropriate Airport” closest to
the medical facility of choice to serve the need of the Member patient. The airports must
be open to receive flights. The receiving hospital must have pre-approved the Member’s
admittance.
Home, Residence,
Transport Preference
Home, Residence or Transport Preference are one and the same unless otherwise
designated in the Member record. The place of Transport Preference may be changed by the
Member in writing and sent to SkyMed. Such change is valid thirty (30) days after receipt by
SkyMed.
Medically Necessary
The term Medically Necessary, as used in the “Helicopter Transport” and “Ground Ambulance
Transport” services, is defined as service provided in the event of a Critical Illness of Injury
and when transport in any other vehicle would endanger the Member’s life. In the event of
a “Helicopter Transport” or “Ground Ambulance Transport”, transportation is to the nearest
facility that can provide the necessary medical care. “Ground Ambulance Transport” and
“Helicopter Transport” is only for emergency medical care.
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Member
A Member is an individual and any eligible family Members who have remitted an
application and Membership fees to SkyMed for Membership.
Family Members include a
• legal spouse or domestic partner
• unmarried natural, adopted or stepchildren of the Member or spouse or domestic
partner who are under age 19
• unmarried natural, adopted or stepchildren of the Member or spouse or domestic
•
•
•
partner over age 19 but under age 24 who is a full-time student at an accredited college
or university
newborn children of the Member or spouse or domestic partner are eligible from the
moment of birth and adopted children are eligible from the moment of placement if
placed in accordance with state laws
grandchildren of the Member or spouse or domestic partner under the age of 19
are eligible for all Member services when traveling with the grandparent and not
accompanied by the grandchildren’s parents.
A handicapped adult who is incapable of self-sustaining employment by reason of
mental or physical handicap and substantially dependent for support and maintenance
on the Member.
Physician
Physician means any Physician used by SkyMed to provide consultative and advisory
services, including the review and analysis of the quality of medical care you are receiving.
Application Date
The Application Date is the date the Member’s application for Membership is accepted by
SkyMed or a SkyMed certified representative.
Expiration Date
The Expiration Date is the date when a Member’s eligibility for services is terminated.
Grace Period
A period of thirty-one (31) days following the Expiration Date of Membership, during which
membership fee may be paid to extend membership without termination of services.
Expatriate
Permanent residents or citizens of the USA or Canada who are living or traveling in Mexico,
Bahamas, Bermuda or Caribbean countries for more than six (6) cumulative months in any
twelve (12) consecutive month period.
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SkyMed Exclusions and Limitations
Pre-Existing Conditions
All pre-existing medical conditions will be eligible for Member services commencing on the
ninety first (91) day after the Application Date of Membership.
Medical Condition
Exclusions
Services will not be provided to Members with tuberculosis or any other chronic airborne
pathogens. Medical transport services will not be provided to any Member who has a
diagnosis of, or is suspected of having, a Biosafety Class Level 3 (or above) pathogen as
classified by either the United States of America Centers for Disease Control and Prevention
(CDC) or the United States of America National Institutes of Health (NIH).
Transplant Candidate
Transplant candidates on a transplant recipient list at the time of application are ineligible
for membership. Failure to disclose the fact that an applicant is on a transplant recipient list
will result in the termination of Membership.
Military Duty
Any injuries, illnesses or conditions resulting from a Member’s active duty in the military are
excluded from service eligibility in this Agreement.
Elective Surgery
This Agreement excludes from service any elective, non-emergency surgical procedures,
including but not limited to elective cosmetic surgery. However, emergency medical
air transport in connection with cosmetic surgery due to Critical Illness or Injury shall be
serviced under this Agreement.
U.S. State Dept.
Limitations
The SkyMed Membership is not applicable in any country where the government of the
United States of America forbids United States of America domiciled business to conduct
business or any other locations of which the United States of America State Department has
issued any travel restrictions.
Extended stays outside
of the U.S.A.
or Canada
At the time of a critical illness or injury, SkyMed Takes You Home guarantee and services are
available 24/7/365, to permanent residents or citizens of the United States of America or
Canada for travel throughout the United States, Canada, Mexico, the Bahamas, Bermuda and
Caribbean countries identified in this Agreement. When living outside of the United States
of America or Canada for more than six months in a cumulative twelve (12) month period
membership in SkyMed’s X-Pat (Expatriate) Plan provides year round eligibility for SkyMed
services.
If a Member plans an extended stay outside of the United States of America or Canada for
more than (6) cumulative months in any twelve (12) consecutive month period services will
default to the high travel season of November 1st to April 30th unless otherwise identified
in the Membership record at the time of enrollment. Notify SkyMed of required alternate
service periods for extended stays outside of the United States of America or Canada, other
than the identified ‘high season of November 1st to April 30th, by calling 800-679-2020 or
emailing
[email protected].
For information about the SkyMed X-Pat (Expatriate) Membership Plans please contact
SkyMed.
SkyMed ANNUAL MSA
14
Extreme Sports
Services are excluded in connection with any Critical Illness or Injury resulting from extreme
recreational activities performed by the Member. The exclusions include Critical Illness or
Injury sustained by a Member in connection with the following extreme recreational activities:
• 3 wheeled All-Terrain Vehicles;
• 4 wheeled (quad) All-Terrain Vehicles when utilized in racing, dune riding, beach
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
running or any other extreme activity. Use of a quad for normal street use or used as a
standard transport vehicle is not excluded;
Bungee Jumping;
Hang Gliding;
Cliff Diving;
Motor Car Racing of any nature;
Motocross and/or motorcycle racing of any nature;
Helicopter Skiing;
Rodeo Events involving animals;
Rock climbing necessitating the use of guides or ropes;
Spelunking;
Skydiving;
Parachuting;
Ballooning;
Ultralight Aircraft
Experimental Aircraft
Operating a vehicle when not properly licensed;
Professional sports;
or any other activity which, in SkyMed’s discretion, is considered extreme in nature or otherwise expose the Member to a substantial risk of sustaining a Critical Illness or Injury unless
otherwise agreed in writing by SkyMed prior to the Membership Application Date.
Pregnancy
SkyMed does not provide services for complications due to pregnancy.
Medical Bills
SkyMed does not pay for any hospital or medical expenses of any kind or nature.
Travel Arrangements
SkyMed does not pay for any travel arrangements that were not coordinated by or pre-approved by SkyMed in advance.
Travelling Against
Advice of Physician
SkyMed is not responsible for any costs or expenses for any Member travelling against the
advice of a Physician, or traveling for the purpose of obtaining medical treatment.
Suicide or Self Injury
SkyMed is not responsible for any costs or expenses for any Member who has committed
suicide, attempted suicide or sustains any injuries from a willful self-inflicted injury.
Unlawful Acts
SkyMed is not responsible for any costs or expenses for any Member who has committed
or attempted to commit any unlawful act including but not limited to the unlawful use of
substances such as illicit drugs or drugs not prescribed specifically for the Member by a
Physician.
SkyMed ANNUAL MSA
15
Psychiatric,
Psychological or
Emotional Disorders
SkyMed is not responsible for any costs or expenses arising from psychiatric, psychological
or emotional disorders.
Incidental Expenses
Unless specifically listed or addressed in this Agreement, SkyMed is not responsible
for any costs or expenses arising from incidental expenses including but not limited to
accommodations, location transportation, meals, and telephone or facsimile charges.
Other Services
SkyMed is not responsible for any costs or expenses arising from services not otherwise
shown as provided for in this Agreement.
Enrolling while
Hospitalized
SkyMed is not responsible for any costs or expenses arising from Members who have
enrolled in Membership while hospitalized or being treated in an emergency trauma clinic.
Jurisdiction
The services provided pursuant to this Agreement are not available in any jurisdiction where
prohibited by law.
Act of God
SkyMed shall not be liable for any failure or inability to provide the services described in
this Agreement where such failure or inability arises from factors beyond SkyMed’s control,
including by not limited to: labor disputes affecting providers, civil disturbance, riot, war,
fire, flood or an Act of God.
Acts of Terror
SkyMed is not responsible for any costs or expenses arising from acts of terror as defined
by 18 U.S.C § 2331 Chapter 113B of the U.S. code (www.fbi.gov). SkyMed shall not be liable
for any failure or inability to provide the services described in this Agreement where such
failure or inability arises from factors beyond SkyMed’s control due to any act of terror.
Flight Compliance
SkyMed shall assume no liability from flight delays or late arrivals or departures that arise
from:
• Compliance with airport, United States of America Federal Aviation Administration or
other rules, regulations and/or instructions from any government authorities; and/or
• Customary decisions made by the pilot in response to weather, mechanical, air traffic or
any other safety considerations.
In addition, SkyMed shall assume no liability for delays resulting from customary and usual
decisions made by airlines in connection with scheduling and rescheduling of flights.
Truth of Information
Any person who knowingly and with intent to injure, defraud or deceive SkyMed files
a statement of claim for service or an application containing any false, incomplete or
misleading information will have all requests for services denied and Membership fees
will be refunded to the Member and Membership will be cancelled. The Member will be
liable for any financial obligations to SkyMed as a result of intentional deception and false
information provided.
SkyMed ANNUAL MSA
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Medical Liability
Without limiting the foregoing, SkyMed’s actions and obligations under this Agreement are
ministerial in nature and all medical care is provided by medical professionals ANNUALly
selected by the Member and in no event is this the responsibility of SkyMed. SkyMed is not
liable for any malpractice performed by a local doctor, healthcare provider or attorney.
General Liability
SkyMed is not responsible for the availability, quality, results of, or failure to provide any
medical, legal or other care or service caused by conditions beyond SkyMed control. This
includes the Member’s failure to obtain care or service or where the rendering of such care
or service is prohibited by United States of America law, local laws, or regulatory agencies.
The Member’s legal representative shall have the right to act for the Member and on the
Member’s behalf if the Member is incapacitated or deceased. All legal actions arising under
this Agreement shall be barred unless written notice thereof is received by SkyMed within
one (1) year from the date of the event giving rise to such legal action. Members will be
required to release SkyMed or any health care provider from liability during emergency
evacuation and/or repatriation.
Payment of Services
SkyMed will only direct-pay any transportation costs under this agreement to the
transportation providers unless otherwise approved by us in advance.
SkyMed ANNUAL MSA
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GLOBAL ETS Services 1 through 18
are GLOBAL Emergency Travel Services (GLOBAL ETS) provided to GLOBAL Emergency Travel Services Members when they
are traveling in all countries throughout the world which are not listed as described for “SkyMed Services 1 through 17”
above and under the “General Provisions – SkyMed Service Areas” section of this Agreement, except in any country where the
government of the United States of America forbids United States of America domiciled business to conduct business or any
other locations of which the United States of America State Department has issued any travel restrictions.
“GLOBAL ETS Services 1 through 18” do not apply to travel in any country that is listed under the “General Provisions –
SkyMed Service Areas” section of this Agreement and as applies to “SkyMed Services 1 through17”.
TRIP PROGRAM
TRAVEL ASSISTANCE PLAN DESCRIPTION
The following benefits are covered:
A comprehensive program providing “WHEREVER YOU ARE
BENEFITS” and “WHILE YOU ARE AWAY BENEFITS” including
emergency medical assistance, worldwide emergency
evacuation/repatriation and other travel assistance services.
MEDICAL ASSISTANCE SERVICES
Worldwide Medical and Dental Referrals: At the
WHEREVER YOU ARE: (benefits apply from any location
whether at home or away)
MEMBER’s request, the ASSISTANCE COMPANY shall
provide medical referrals to medical professionals in a given
geographic area including, to the extent possible, westernstyle medical facilities and English-speaking doctors,
dentists, and other health care providers in an area served
by the ASSISTANCE COMPANY.
PROGRAM DESCRIPTION
How To Access the ASSISTANCE COMPANY Services 24 hours
a day, 7 days a week, 365 days a year
YOUR program identification card is YOUR key to travel
security. If YOU have a medical or travel problem simply call
the ASSISTANCE COMPANY for assistance. OUR toll-free and
collect-call telephone numbers are printed on YOUR ID card.
YOU may either call the toll-free number of the country YOU
are in, or call the Assistance Center collect when YOU are in
another country.
Deposits, Advances and Guarantees: Deposits,
advances and guarantees will be provided to, medical
facilities, hotels, airlines, ground and air ambulances and
other like providers in order to secure service for MEMBERs.
Any advances of funds on behalf of the MEMBER shall be
charged to the MEMBER’s credit card at the time of service.
An English-speaking assistance coordinator will ask for
YOUR name, YOUR company or group name, and a
description of YOUR situation. WE will immediately begin
assisting YOU. A full listing of services follows.
TRAVEL ASSISTANCE SERVICES
Pre-Travel Information: Upon YOUR request, WE will provide
you with destination intelligence regarding
weather, travel, health, inoculations, travel restrictions and
special events.
Lost Luggage Assistance: The ASSISTANCE COMPANY
shall assist a MEMBER with the tracking of luggage lost
in transit.
If the condition is an emergency, YOU should go
immediately to the nearest physician or hospital without
delay and then contact the ASSISTANCE COMPANY. WE will
then take the appropriate action to assist YOU and monitor
YOUR care until the situation is resolved.
Security Evacuation Services: In the event of a
The ASSISTANCE COMPANY provides YOU with Medical
Assistance Services, Medical Evacuation and Repatriation
Services, Travel Assistance Services, and Personal Security
Services as described below. These services are subject
to certain Conditions, Limitations, and Exclusions also
described below.
threatening situation, the ASSISTANCE COMPANY will
assist YOU in making evacuation arrangements, including
flight arrangements, securing visas, and logistical
arrangements such as ground transportation and housing.
In more complex situations, WE will assist YOU in making
arrangements with providers of specialized security services.
SkyMed ANNUAL MSA
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Please note the ASSISTANCE COMPANY is not responsible
for any fees incurred under the Security Evacuation Service.
Any fees incurred under this benefit will be billed to the
MEMBER’s credit card at the time of service.
Continuous Updates to Family, Employer, and
Physician: With YOUR approval, WE will provide case
THE FOLLOWING BENEFITS ARE COVERED:
WHILE YOU ARE AWAY: (benefits apply when TRAVELING
Hotel Arrangements for Convalescence: WE will
AWAY FROM HOME. Expenses incurred without the
intervention of the ASSISTANCE COMPANY are not covered.)
assist YOU with the arrangement of hotel stays and room
requirements before or after hospitalization. Any fees will be
billed to YOUR credit card.
MEDICAL ASSISTANCE SERVICES
Monitoring of Treatment: In an emergency, the
EMERGENCY MEDICAL TRAVEL ASSISTANCE
SERVICES
updates to appropriate individuals YOU designate in order
to keep them informed.
ASSISTANCE COMPANY will continually monitor a
hospitalized MEMBER’s condition and provide ongoing
updates to the MEMBER’s family. Depending upon the
medical and/or geographic situations, the ASSISTANCE
COMPANY may retain the services of licensed consulting
physicians/nurses and/or other medical professionals with
relevant areas of expertise to assist in the monitoring of
MEMBER’s condition.
The services below are covered services up to a combined
single limit of $250,000 ($100,000 for the Short Term
Product). Claim reimbursements are not provided under
the Emergency Medical Travel Assistance Services. All
Services must be arranged and provided by the ASSISTANCE
COMPANY otherwise your costs are your sole responsibility.
Emergency Medical Evacuation: If YOU or YOUR
TRAVELING COMPANION suffers an INJURY or ILLNESS
and in the professional opinion of both the ASSISTANCE
COMPANY’s Medical Director and the attending physician
the INJURED or ILL party is:
1) Not receiving adequate treatment from the facility they are at;
2) The medical condition and situation requires
immediate emergency medical treatment, without which there would be significant risk of death or serious impairment;
The ASSISTANCE COMPANY will provide an emergency
evacuation (under medical supervision, if necessary)
by whatever means necessary to the nearest facility capable
of providing adequate care. Services include thatthe
ASSISTANCE COMPANY will:
1) Arrangement and payment of the transportation;
2) Arrangement and payment of any necessary medical services; i.e. cost of a medical escort.
Transfer of Insurance Information to Medical
Providers: To help prevent delays or denials of medical
care, the ASSISTANCE COMPANY will assist YOU with
hospital admission, such as relaying insurance benefit
information. WE will also assist with discharge planning.
Medication and Vaccine Delivery: At the MEMBER’s
request, and with authorization of the prescribing
physician, WE shall dispatch prescription medicine or
vaccines when unavailable locally and legally permissible.
YOU are responsible for any expenses incurred in this
regard including, but not limited to, the cost of the
pharmaceuticals, shipping cost, taxes or other import/
export duties. These expenses will be billed to the
MEMBER’s credit card prior to shipping.
Replacement of Corrective Lenses and Medical
Devices: WE will coordinate the replacement of corrective
lenses or medical devices if they are lost, stolen, or broken
during travel. These expenses will be billed to the MEMBER’s
credit card prior to shipping.
Medically Necessary Repatriation: The ASSISTANCE
COMPANY will transfer YOU or YOUR TRAVELING
COMPANION, by whatever means necessary, to a medical
facility near HOME or directly to HOME for continuing Care
provided:
1) YOU have been Evacuated under the “Emergency Medical Evacuation” benefit as described Above; or
2) YOU or YOUR TRAVELING COMPANION have become stabilized from treatment for an INJURY or ILLNESS at an adequate facility, it has been deemed necessary by both the ASSISTANCE COMPANY’s Medical Director and the attending physician that the INJURED or ILL party can not
continue their trip and must return home immediately to recover,
Dispatch of Doctors/Specialists: If a MEMBER is
Hospitalized, the ASSISTANCE COMPANY may dispatch
a physician or other health care professional to assist in
determining the medical condition and MEMBER’s
suitability to travel.
Medical Records Transfer: Upon YOUR consent, WE will
assist with the transfer of medical information and records
to YOU or the treating physician. Any fees will be billed to
YOUR credit card.
SkyMed ANNUAL MSA
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Services include that the ASSISTANCE COMPANY will:
1) Arrange and pay for the transportation;
2) Arrange and pay for any necessary medical services, i.e. cost of a medical escort;
YOUR choice to join YOU up to a maximum of $5,000.
The ASSISTANCE COMPANY will arrange suitable hotel
arrangements for that individual and provide an allowance
for that individual of up to $100 a day to a maximum of ten
(10) days for boarding and meals.
Repatriation of Mortal Remains: In the event of YOUR’S
Vehicle Return: The ASSISTANCE COMPANY will return
or YOUR TRAVELING COMPANION’S death, the ASSISTANCE
COMPANY will render assistance and provide for the return
of mortal remains. Services include arranging and
paying for:
1) Locate a funeral home to perform the service of sending the body home;
2) Transportation of the body from the site of death to the sending funeral home and then to the airport;
3) Minimally necessary casket or air tray for transport;
4) Coordination of consular services (in the case of death overseas);
5) Procuring death certificates (maximum of three (3); and
6) Transport of the remains from the airport to the receiving funeral home.
YOUR VEHICLE to YOUR Home or place of rental, up to a
maximum of $5,000, provided: 1) the ASSISTANCE COMPANY
has transported YOU under either the “Medically Necessary
Repatriation” or “Repatriation of Mortal Remains” benefits;
and 2) no one in YOUR traveling party is capable of driving
YOUR VEHICLE. The VEHICLE must be in good condition
and capable of being safely driven on the highway in
compliance with local laws. The ASSISTANCE COMPANY will
also return any additional VEHICLE that is legally hitched
to YOUR VEHICLE at the time of YOUR “Medically Necessary
Repatriation” or “Repatriation of Mortal Remains” to the
destination of the pulling VEHICLE. YOU will be responsible
for any costs incurred during the return of the VEHICLE to
maintain the safe operation of the VEHICLE.
Alternatively, YOU may choose to have YOUR VEHICLE
returned by a friend or family member. In such instance, and
provided the return has been approved by the ASSISTANCE
COMPANY and the VEHICLE is returned directly and
expediently to YOUR Home, the ASSISTANCE COMPANY will
arrange and pay for transportation of that person to the
location of the vehicle, and will also reimburse YOU for gas
and tolls during the return. In addition, the ASSISTANCE
COMPANY will provide up to a $100 per day benefit, up to a
max of five (5) days for incidental expenses while driving.
Other services that might be performed in conjunction with
those listed above include: making travel arrangements for
any traveling companions; identification and/or notification
of next of kin.
The services below are subject to certain sub-limits:
Transportation of a Traveling Companion: If YOU or
YOUR TRAVELING COMPANION are traveling Away from
Home and YOU or YOUR TRAVELING COMPANION require
a “Medical Emergency Evacuation”, “Medically Necessary
Repatriation” or “Repatriation of Mortal Remains” as outlined
above, the ASSISTANCE COMPANY will arrange and pay for
one (1) “one-way” economy class ticket to return YOU or
YOUR TRAVELING COMPANION Home up to a maximum
of $5,000.
The ASSISTANCE COMPANY must arrange and approve the
VEHICLE return. If YOU choose to have a friend or family
member perform the VEHICLE return, the ASSISTANCE
COMPANY will not pay more than what it would have cost to
have them arrange the VEHICLE return.
Emergency Pet Housing and/or Pet Return: If
YOU transported under either the “Medically Necessary
Repatriation” or “Repatriation of Mortal Remains” benefits
and YOU are traveling alone with YOUR PET which is
left unattended as the result of YOUR Injury or Sickness,
the ASSISTANCE COMPANY will arrange and pay up to
$1,000 for YOUR PET to be either returned to YOUR Home
or to a boarding facility near YOUR Home. While YOU
are hospitalized the ASSISTANCE COMPANY will make
arrangements to have YOUR Pet temporarily boarded. Any
fees associated with the boarding of your pet while you are
hospitalized will be YOUR responsibility.
Return of Dependent Children: If YOU are hospitalized
or expected to be hospitalized for more than seven (7) days
and YOU are traveling with YOUR DEPENDENT Children or
Grandchildren who are under nineteen (19) years of age
and are left unattended as the result of YOUR INJURY or
ILLNESS, the ASSISTANCE COMPANY will arrange and pay for
the return of YOUR minor children or grandchildren to their
home, and if necessary, accompany them with an traveling
attendant up to a maximum of $5,000.
Visit by Family Member or Friend: If YOU are
hospitalized or expected to be hospitalized for more than
seven (7) days and are traveling alone, the ASSISTANCE
COMPANY will arrange and pay for one (1) economy
class round-trip ticket for a family member or friend of
TRAVEL ASSISTANCE SERVICES
Emergency Travel Arrangements: In an emergency, the
ASSISTANCE COMPANY shall help YOU change airline, hotel
or car rental reservations as necessary.
SkyMed ANNUAL MSA
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Emergency Cash Advance Assistance: In an
birth and under age 19; or under age 23, if enrolled as a fulltime student in an accredited college, university, vocational
or technical school; and children whose support is required
by a court decree. Children include natural children,
stepchildren, legally adopted children and grandchildren.
With the exception of grandchildren, all children must
be primarily dependent on the MEMBER for support and
maintenance and must live in a parent-child relationship
with the MEMBER. Family coverage includes any and all legal
dependents of the MEMBER at the time of service.
emergency, the ASSISTANCE COMPANY shall provide
assistance to YOU by arranging for the forwarding of funds
from YOUR account, credit cards or family members. All fees
associated with the transfer of funds will be billed to the
MEMBER’s credit card at the time of service.
Replacement of Lost or Stolen Travel Documents
Assistance: The ASSISTANCE COMPANY shall provide
assistance to YOU by arranging for the replacement of
passports, visas, airline documents, birth certificates and
other travel-related documents. All fees associated with
the acquisition or forwarding of these documents will be
billed to the MEMBER’s credit card at the time of service.
Administrative Note: Some of these services may be subject
to the United States Patriot Act and limited services may be
realized depending upon the request.
“Home” shall mean your PERMANENT PRIMARY RESIDENCE.
“Illness” means a sudden and unexpected sickness that
manifests itself during YOUR Coverage Period.
“Injury” means an identifiable accidental injury caused by
a sudden, unexpected, unusual, specific event that occurs
during YOUR Coverage Period.
Legal Referrals: If a MEMBER is TRAVELING AWAY
FROM HOME and is arrested, is involved in an accident,
or otherwise requires the services of an attorney, the
ASSISTANCE COMPANY shall arrange for an initial telephone
consultation with an attorney, without charge. The
ASSISTANCE COMPANY shall also assist with the securing of
a bail bond, if needed. If further legal assistance is needed,
MEMBER will be referred to an attorney in the appropriate
geographic area. Fees and costs charged by the referred
attorney shall be the responsibility of the MEMBER.
“Permanent Primary Residence” means where YOU have
YOUR true, fixed and permanent home and principal
establishment.
“Pet” shall mean any domestic animal under 150 pounds
that is a member of one of the following species and is kept
for pleasure and companionship rather than utility: cat;
chinchilla; cockatiels; dog; ferret; gerbil; guinea pig; hamster;
mouse; parakeets; rat; or reptile. A Reptile shall not mean
(1) any reptile on the Federal Endangered or Threatened
Species list or on the Convention on International Trade
in Endangered Species List; (2) Any venomous reptile,
including front- or rear-fanged reptiles; (3) Any python of a
species which naturally exceeds twelve feet in length; (4) All
crocodilians, including alligators, caimans, and crocodiles;
(5) Monitor lizards; (6) Anacondas; (7) Any reptile of a species
native to India; or (8) Any reptile protected by state or
federal law.
Translation Services: The ASSISTANCE COMPANY shall,
without charge, provide foreign language assistance over
the telephone or up to one-page translations submitted
via fax. If necessary, the ASSISTANCE COMPANY shall also
provide referrals to translators and interpreters. All fees
for such services Global Emergency Travel Services Trip
Program DoCS are the responsibility of the MEMBER.
Emergency Message Forwarding Assistance: In
the event a MEMBER is unable to reach an employer,
family member or traveling companion, the ASSISTANCE
COMPANY shall forward a message via telephone or email
to the intended party.
“Physician” means any physician retained by the ASSISTANCE
COMPANY to provide US with consultative and advisory
services, including the review and analysis of the quality of
medical care YOU are receiving.
PROGRAM DEFINITIONS
The following definitions apply:
“Assistance Company” “WE,” “US,” “OUR,” means the program’s
service provider.
“Traveling Away From Home” means being on a vacation
or business trip 100 miles or more away from YOUR
PERMANENT PRIMARY RESIDENCE (by car, plane, or other
mode of travel), with a maximum trip duration of 90 days.
“Coverage” means the period of time for which YOU are
validly enrolled for the ASSISTANCE COMPANY and
for whom WE have received the appropriate enrollment fee.
“Traveling Companion” shall mean Your Dependent or friend
who has accompanied YOU on YOUR trip and are utilizing
the same accommodations.
“Dependent” means the MEMBER’s spouse (to include
legally recognized domestic partner), unless they are
legally separated; the MEMBER’s unmarried children from
“Vehicle” shall mean a motor vehicle that is; 1) registered
with the Bureau of Motor Vehicles in the state of YOUR
SkyMed ANNUAL MSA
21
PERMANENT PRIMARY RESIDENCE and; 2) has been
appropriately titled in YOUR name and; 3) has been issued
a license plate with the classification of a non-commercial:
recreational vehicle, automobile, truck, motorcycle or trailer.
All legal actions arising under this Agreement shall be
barred unless written notice thereof is received by US within
one (1) year from the date of the event giving rise to such
legal action. MEMBER may be required to release US or
any health care provider from liability during emergency
evacuation and/or repatriation.
“YOU”, “YOUR” and “MEMBER” means a person validly
enrolled for this program and for whom WE have
received the appropriate enrollment fee.
Without limiting the foregoing, OUR actions and obligations
under this Agreement are ministerial in nature, and all
medical care is provided by medical professionals
ANNUALly selected by a MEMBER and in no event is this
the responsibility of the ASSISTANCE COMPANY. The
ASSISTANCE COMPANY is not liable for any malpractice
performed by a local doctor, healthcare provider, or
attorney. The ASSISTANCE COMPANY retains the medical
discretion to limit one Medically Necessary Evacuation and/
or Medically Necessary Repatriation attributable to any
single medical condition of the MEMBER.
CONDITIONS AND LIMITATIONS
The services described are available to YOU only during
YOUR Coverage Period and medical assistance services are
available only when YOU are Traveling Away From Home.
Expenses for the WHILE YOU ARE AWAY BENEFITS will only
be covered if WE have given OUR prior approval or if those
services are coordinated by US.
The ASSISTANCE COMPANY has sole discretion in making
the coverage determination for your TRANSPORTATION
AFTER STABILIZATION. OUR determination will be based
on YOUR medical inability to return in YOUR vehicle or
previously booked transportation. WE will not return YOU
to YOUR PERMANENT PRIMARY RESIDENCE for the sole
sake of YOUR convenience. In the event WE are arranging
transportation by commercial air under the EMERGENCY
MEDICAL EVACUATION benefit, and YOU hold an original
return airline ticket, WE may use that ticket and are only
responsible for any applicable change fees. The ASSISTANCE
COMPANY has sole discretion in making the determination
as to whether WE will cover the cost of EMERGENCY
MEDICAL EVACUATIONS and RV/VEHICLE RETURNS. OUR
decision will be based on medical considerations, including
the recommendations of the treating physicians, OUR
ASSISTANCE COMPANY PHYSICIANS and OUR Medical
Director with respect to YOUR condition and ability to travel.
WE will determine the appropriate method, destination, and
timing of any evacuation. The destination will be the nearest
facility capable of proving appropriate care as determined
by US.
PROGRAM COSTS
Once enrolled in this program, YOU cannot be singled out
for fee increase nor can YOUR benefits be changed, unless
the program costs or benefits are changed for all MEMBERs
of the group. If rates and benefits are changed for the group,
individual participant rates will only change upon YOUR
renewal date and with proper notification. Annual program
rates are earned as paid after the initial money back review
period and YOUR program costs are guaranteed for the
remaining annual period.
EXPENSES NOT COVERED
WE shall not be responsible for any costs or expenses
arising from:
1. Hospital or medical expenses of any kind or nature;
2. Travel arrangements that were neither coordinated by
nor approved by US in advance;
3. Anyone traveling against the advice of a physician,
traveling with a life-threatening illness, or traveling for
the purpose of obtaining medical treatment;
WE will only direct-pay any transportation costs under
the EMERGENCY MEDICAL EVACUATION and RETURN OF
MORTAL REMAINS to the transportation providers, unless
otherwise approved by US in advance.
4. Suicide, attempted suicide, or willful self-inflicted injury;
5. Taking part in military or police service operations
WE are not responsible for the availability, quality, results
of, or failure to provide any medical, legal or other care or
service caused by conditions beyond OUR control. This
includes YOUR failure to obtain care or service or where the
rendering of such care or service is prohibited by U.S. law,
local laws, or regulatory agencies.
or traveling in a country in which the U.S. State
Department has issued travel restrictions;
6. The commission of, or attempt to commit, an
unlawful act;
7. Injury or Illness caused by or contributed to by use of
YOUR legal representative shall have the right to act for YOU
and on YOUR behalf if YOU are incapacitated or deceased.
drugs or alcohol;
SkyMed ANNUAL MSA
22
8. Pregnancies, SkyMed does not provide services for
complications due to pregnancy.
9. Mountaineering or rock climbing necessitating the use
of guides or ropes, spelunking, skydiving, parachuting,
ballooning, hang gliding, deep sea diving utilizing
hard helmet with air hose attachment, flying in an
experimental aircraft, racing of any kind other than on
foot, bungee jumping, operating a vehicle when not
properly licensed, or participating in professional sports
unless otherwise agreed in writing by US prior to YOUR
Coverage Period;
10. Psychiatric, psychological, or emotional disorders;
11. Unless specifically listed herein, incidental expenses,
including but not limited to accommodations, local
transportation, meals, telephone, and facsimile charges;
12. Subsequent evacuations for the same or related
medical condition, regardless of location;
13. Services covered by other valid and collectible
insurance, including Medicare;
14. Services not otherwise shown as covered;
15. MEMBERs who enroll in this plan while hospitalized.
MITIGATION
Because the services offered by Global are intended to
be secondary to a MEMBER’S primary health and/or auto
insurance coverage, and in order to mitigate any losses,
the MEMBER agrees that Global shall have the right to
recover the cost of any services provided hereunder from
the MEMBER’S primary insurance, or, if such insurance
reimburses the MEMBER, to recover from the MEMBER.
Global Emergency Travel Services phone numbers:
SkyMed ANNUAL MSA
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SkyMed ANNUAL MSA
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EMERGENCY CALLS
1-800-475-9633
1-480-946-5188 collect
from Mexican Cell 01-800-099-6472
General Member Services
1-800-679-2020 (8:30am to 5pm, Arizona Time, Monday through Friday)
Send faxes to: 602-357-6873
®
SkyMed International, Inc.
13840 N. Northsight Blvd
Suite 109
Scottsdale, AZ 85260