200 - Memorial Healthcare

Brian L. Long, FACHE
President & Chief Executive Officer
Memorial Healthcare has a long tradition of serving and meeting the health care needs of Shiawassee County and beyond that
dates back to 1921. This tradition is one we take great pride in meeting and exceeding through our commitment of continual
improvement and the broadening of services we offer. These expectations have never been more challenging, yet our resolve
has only increased to ensure we successfully achieve these expectations. Thanks to the dedication and teamwork shown by our
medical staff, employees, and volunteers, we have never been more capable of accomplishing this mission.
Joining us this past year are four seasoned senior leaders: James Barb, Vice President of Performance and Quality;
James Nemeth, Vice President of Patient Care Services; Tim Susterich, Chief Operating Officer/CFO; and
Amy Blaising-Wallace, DO, Vice President of Memorial Medical Associates.
Leadership Development. Employee Engagement. Physician Engagement. Strategic Partnerships. These are Memorial
Healthcare’s strategic priorities. The development of these strategic priorities reinforces my belief in both the strength each
employee, provider, and volunteer brings to Memorial Healthcare and the critical role of partnership and collaboration in our
healthcare network. It also affirms that Memorial Healthcare is stable and well positioned for growth and development,
despite the rapidly, ever-changing health care environment.
This strategic plan provides a roadmap for Memorial Healthcare and is intended to be a dynamic and integrated effort. The
overarching goals will provide a framework of what needs to be performed by each and every one of us to attain our vision
and fulfill our mission. While some initiatives will be undertaken hospital-wide, many others rest with the dedicated individuals
throughout the organization who strive to deliver quality care and compassionate caring each and every day on the front lines.
We have an incredibly strong foundation of excellence on which to build as we explore how we will deliver the highest quality,
affordable care to our patients, train the next generation of clinicians and other healthcare professionals, and improve the health
of the communities we serve.
I am tremendously proud of the individuals who dedicate themselves to the important work of helping Memorial Healthcare
lead the way to superior care for our patients and their family members every day.
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2014 ANNUAL REPORT
EXECUTIVE TEAM
FOCUS ON
STRATEGIC PRIORITIES
Brian L. Long, FACHE
President &
Chief Executive Officer
Matt Hufnagel
Executive Director
Memorial Healthcare
Foundation
Timothy Susterich
Chief Operating Officer/
Chief Financial Officer
Ruthann Liagre
Vice President
Human Resources
Jim Barb
Vice President
Performance Improvement/Quality
Jim Nemeth
Vice President
Patient Care Services/
Chief Nursing Officer
Amy Blaising-Wallace, DO
Vice President
Memorial Medical Associates
Wael Salman, MD
Vice President
Medical Affairs
Frank Fear
Vice President of Ancillary Services/
Chief Information Officer
Thomas Teal, MD
Vice President
Clinical Quality
In collaboration with the Memorial
Healthcare Executive and Leadership
teams, the following Strategic Priorities
were established in 2014 as the
guideposts to achieving greater levels
of quality, safety and satisfaction
scores throughout the organization.
These priorities will assist Memorial
Healthcare in meeting the
expectations of our patients and
insurance payers, improving the
overall reputation of the organization
and increasing overall market share
within the region.
STRATEGIC PRIORITIES
•
•
•
•
Physician Engagement
Employee Engagement
Leadership Development
Strategic Partnerships
MemorialHealthcare.org
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Tony Young
Board Chairperson
The board and all of the exceptional people at Memorial have been hard at work over the past year to make this organization the best it can
be. As our constituents, you shouldn’t expect any less.
The healthcare field is an ever-changing, always-challenging place to be. We’re working smarter to not only keep up with regulatory and
fiduciary requirements, but to make sure our patients and the welfare of the communities we serve remain front and center. Let me take this
opportunity to share the 2014 Strategic Imperatives we’ve been using as a road map for the future:
1. Maintain a healthcare delivery platform within Shiawassee County and its surrounding service areas to include hospital, outpatient, primary and specialty care services.
2. Pursue strategic partnerships with recognized leaders of quality within the Memorial Healthcare service area to:
• Improve reputation and increase community awareness of available service offerings;
• Provide effective coordination of care across the entire spectrum of healthcare services required by our community; and
• Provide a broader portfolio of services coupled with a seamless system of delivery.
3. Heighten our organization’s focus on quality.
These are no small tasks. From each of these imperatives come layers of intentional, measurable, focused tactics that affect every part of
Memorial. Leadership, employees, volunteers, physicians, suppliers: you name it, they’re playing some sort of a role in moving Memorial
toward its vision of being recognized as a national model for excellence in personalized healthcare.
Two new board members recently joined us on our journey: Aaron Maike, Baker College of Owosso President and The Honorable Gerald
Lostracco. The expertise and commitment they bring will only enhance the visionary, strategic work our board is doing. We also say good-bye
and “thanks” to long-time board member Charlie Green.
No board chair agrees to step into such a position of leadership without his or her own vision for the future. I see Memorial Healthcare
evolving into THE place people in Shiawassee County and beyond want to come for all of their health needs. I see expanding a model that
puts patient service above all else. Let’s make it easier to have a preventative screening or be referred to a specialist that’s working hand-inhand with other Memorial physicians to ensure every patient’s continuum of care is met – always with an eye toward excellence. I want our
community to see us as their resource, their partner. It’s my vision that every person associated with Memorial will continue to strive to make
this organization second to none in mid-Michigan.
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2014 ANNUAL REPORT
BOARD OF TRUSTEES
OFFICERS
Tony Young
Chairperson
Memorial is governed by a volunteer board of trustees, which maintains fiduciary
responsibility for corporate assets and policies. Memorial’s board, consisting of 17
members, is comprised of representatives from the community, auxiliary, foundation
and medical staff.
TRUSTEES
Dale Espich
Vice Chairperson
Mandell Bookman, MD
Dianna Maurer
Auxiliary
Wilfred “Bill” Farrell, CPA
Treasurer
Joseph Bustamante, DO
Margie Murray-Wright RN, MSN
Ann Bentley
Secretary
Jan Harper
Barbara Nagengast
Foundation
Michael Schmidt, DO
Past Chairperson
Gerald Lostracco
Anthony Patsy, DO
Brian L. Long, FACHE
President & CEO
Aaron Maike
J.M. Vachhani, MD, MBA
MemorialHealthcare.org
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PHYSICIAN ENGAGEMENT
Health services within the hospital and outpatient settings are provided by our skilled independent and employed medical
staff providers. Key physician leaders who represent different aspects of healthcare delivery are integral to our patients’
well-being, as well as the success of our organization as a whole. That’s why physician engagement is one of our strategic
priorities. When we work together to identify and address strengths and opportunities, the care we provide can only improve,
helping us achieve our vision of being recognized as a national model for excellence in personalized health care.
38 Primary Care Physicians
(Family Practice, Internal Medicine, Pediatrics & OB/GYN)
117 Specialty Physicians
(Active & Consulting)
11 Primary Care Advanced Practice Providers
5 Hospitalist Physicians
8 Patient-Centered Medical Homes
35 Specialty Advanced
Practice Providers
(Primary Care)
31 Specialties Represented
At Memorial Healthcare, our culture continues to focus on engaging with physicians and advanced practice providers
to deliver genuine, customer-focused care and comfort to our patients. These same providers are committed to
numerous community education initiatives that support good health in the communities we serve.
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2014 ANNUAL REPORT
Meet Our Physician Leaders
Wael Salman, MD
VP of Medical Affairs
John Behm, DO
Secretary/Treasurer
Juan Hernandez, MD, FACC
Chairperson, Department
of Cardiology
Thomas Teal, MD
VP of Quality & Safety
Randall Amis, MD
Chairperson, Department
of Anesthesiology
Jessica LaForest, MD
Chairperson, Department
of OB/GYN
Amy Blaising-Wallace, DO
VP of Memorial Medical
Associates
Apparao Mukkamala, MD, FACR
Chairperson, Department
of Diagnostic Imaging
Carolyn Ebert, MD
Chairperson, Department
of Office-Based Medicine
Joseph Bustamante, DO
Chief of Staff
Ronald Bishop, DO, FACOEP
Chairperson, Department
of Emergency Medicine
Ernesto Quiachon, MD, FCAP
Chairperson, Department
of Pathology
Michael Schmidt, DO
Vice-Chief of Staff
Fred VanAlstine, MD
Chairperson, Department
of Family Medicine
J. M. Vachhani, MD, MBA
Chairperson, Department
of Surgery
MemorialHealthcare.org
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Ronald Bishop, DO, FACOEP Named Emergency
Department Medical Director & Physician of the Year
Ronald Bishop, DO, FACOEP, Chairperson of the Department of Emergency Medicine
at Memorial Healthcare, was named medical director of the emergency department
in 2014. In December, Dr. Bishop, who is board-certified and fellowship-trained in
emergency medicine, received the Memorial Healthcare Physician of the Year Award.
He was bestowed this prestigious honor by his fellow medical staff members.
Rany Aburashed, DO Named Partner in
Multiple Sclerosis Care
In March, Rany Aburashed, DO, board-certified neurologist, received designation
as a Partner in Multiple Sclerosis Care - Neurological Care from the Michigan
Chapter of the National Multiple Sclerosis Society. Dr. Aburashed was the first
neurologist in Michigan to receive this designation, which recognizes clinicians
who have demonstrated their capability to provide optimal care and support to
people with Multiple Sclerosis.
To learn more, visit MemorialHealthcare.org/neurology.
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2014 ANNUAL REPORT
HOPE Program
This year, the Memorial Cancer Center oncologists launched the HOPE program which is centered
around Helping Oncology Patients Early in their diagnosis. This program is coordinated by the oncology
physicians at the Cancer Center and serves the region’s medical providers by expediting the initial
staging and work-up of patients once a malignancy is suspected or diagnosed. Patient and program
benefits include a focused coordination of care for diagnostic testing, surgical referrals both within and
outside of the Memorial network, regular progress reports to providers, and a high level of collaboration
with all agencies for comprehensive care. Convenience, timeliness and quality are the key goals of the
HOPE program.
To learn more about cancer services, visit MemorialHealthcare.org/cancercenter.
Memorial Partners with TeamHealth for
Inpatient Management Services
Memorial Healthcare welcomed TeamHealth’s Hospital Medicine
Associates to provide round-the-clock inpatient hospital
medicine services to its patients last September. Hospitalists
manage and coordinate the entire inpatient experience for those
patients whose physician has chosen not to provide inpatient
care. Once discharged, patients do return to the care of their
primary healthcare provider.
MemorialHealthcare.org
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NEW PRIMARY CARE
PROVIDERS 2014
Usman Ahmed, MD
Perry Family Practice
Diane Gutchak, FNP-BC, PhD
Durand Family Health Center
Narender Thatikonda, MD
Ovid Elsie Primary Care
(Internal Medicine age 12 and over)
Kelli Roe, PA-C
Owosso Medical Group
Nicole Savoie-Peel, MSN, WHNP-BC
Health Partners for Women (OB/GYN)
Carol Vorenkamp, DO
Memorial Family Medicine
PRIMARY CARE
PHYSICIAN SERVICES
Family Medicine
Internal Medicine
Pediatrics
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Patient-Centered Medical Homes 2014
A medical home is a trusting partnership between a doctor-led healthcare team and
an informed patient. It includes an agreement between the doctor and the patient
that acknowledges the role of each in a total healthcare program.
Arnold Medical Clinic
Anthony Patsy, DO
Krisha Horger, FNP-BC
812 Bradley Street, Owosso
(989) 725-8171
Laingsburg Primary Care
Barbara Gurden, DO
Thomas Roe, MD
317 E. Grand River Road, Laingsburg
(517) 651-2801
Chesaning Family Medicine
Carolyn Ebert, MD
Thomas Teal, MD
Sara Deringer-Kohorst, MSW, PA-C
300 S. Chapman, Chesaning
(989) 845-7644
Perry Family Practice
Usman Ahmed, MD
Amy Blaising-Wallace, DO
Mary Mankey, PA-C
Tamara Platner, PA-C
3337 W. Britton Road, Perry
(517) 625-3004
Durand Family Health Center
Richard Rankl, MD
Diane Gutchak, FNP-BC, PhD
Gerri Hagadon-Szakal,
DNP, FNP-BC, FPMHNP
Angie Kujacznski, CFNP
9099 E. Lansing Road, Durand
(989) 288-2651
Ovid Elsie Family Health Center
David Huff, DO
9900 E. M-21, Ovid
(989) 862-4224
2014 ANNUAL REPORT
Shiawassee Family Medicine
Sara Camarata, DO
Adriana Raus, MD
Diana Hayes, MSN, CFNP, CNS
239 N. State Road, Owosso
(989) 743-3415
Roy F. Small
9000 E. Peet Road, Chesaning
(989) 845-4949
NEW SPECIALTY PROVIDERS 2014
Michael Coleman, MD
Rosenbaum Eye & Laser Institute
Ophthalmology
Mike Dada, FNP-BC, DNP, COHN, COHC
Memorial Occupational Health Center
Kenni J. El-Amin, MD
TeamHealth Hospitalist
For a complete listing of Memorial Healthcare
credentialed providers, please visit our
Find a Doctor page at MemorialHealthcare.org
or call (989) 720-DOCS (3627).
Salah Eldohiri, MD
Pain Management Group
Maria Reed, PA-C
Memorial Gastroenterology Center
Brian Kern, MD
TeamHealth Emergency Medicine
Lucila Rosines, MD
Radiology
Chukwudi Okonmah, MD
TeamHealth Emergency Medicine
Rasheed Siddiqui, MD
TeamHealth Emergency Medicine
Chintan Patel, MD
Radiology
Alex Sinelnikov, MD
Radiology
Sachin R. Patel, MD
Radiology
Michael Smith, PA-C
Mid-Michigan Orthopedics
Julie Polisiakiewicz, DO
TeamHealth Hospitalist
Paul Walworth, PA-C
Behavioral Health
Charles A. Pumklin, PA-C
TeamHealth Emergency Medicine
Abi Waqas, MD
TeamHealth Hospitalist
David Wash, MD
TeamHealth Emergency Medicine
Diane Zuckschwerdt, MA, CCC-A
Audiology
MemorialHealthcare.org
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SPECIALTY PHYSICIAN
SERVICES
Allergy & Immunology
Anesthesiology
Behavioral Health
Cardiology
Critical Care
Dermatology
Emergency Medicine
Gastroenterology
General Surgery
Gynecology
Nephrology
Neurology
Obstetrics
Oncology
Ophthalmology
Oral/Maxillofacial Surgery
Orthopedics
Otolaryngology
Pain Management
Pathology
Physical Medicine & Rehabilitation
Podiatry
Plastic Surgery
Psychiatry
Pulmonology
Radiation Oncology
Rheumatology
Sleep Medicine
Urology
Vascular
Wound Care
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Thomas Teal, MD Receives Building Hope Award
Project Connect presented Thomas Teal, MD with its 2014
Building Hope Award. The honor was bestowed on Dr. Teal,
who is a board-certified family medicine physician in the Chesaning
community, during the annual Project Connect health screening event
held in November.
Gerri Hagadon-Szakal, DNP, FNP-BC, FPMHNP
Appointed to the Board of the Shiawassee County
Community Mental Health Authority
In 2014, Gerri Hagadon-Szakal, DNP, FNP-BC, FPMHNP, was
appointed to the Shiawassee County Community Mental Health
Authority Board. As a board-certified, advanced-practice provider,
she provides primary care services to individuals and families at
the Durand Family Health Center and also provides outpatient
mental health services at the practice in Durand and in Owosso
in collaboration with Nazar Al-Saidi, MD.
2014 ANNUAL REPORT
OUR STRATEGIC PARTNERS
Memorial Healthcare collaborates with a variety of medical service partners to provide our patients with the
best possible care. We have chosen our medical partners based on their experience in their specific field of
medicine and for their dedication to serving our patients with the very best customer service.
As part of our strategic priorities ,we have established partnerships in the following areas:
Physician Anesthesia Service, PC
Anesthesia Services
Wirt-Rivette Group and Johnsha Corporation
The Meadows Assisted Living/Memory Care
MeadowsofOwosso.com
Radiology Associates of Flint
Diagnostic Imaging Services
TeamHealth Emergency Medicine Services
Emergency Medicine Services
Mid-Michigan Physicians
Hematology/Oncology Physician Services
TeamHealth Hospital Medicine Associates
Inpatient Hospitalist Program
Flint Medical Laboratory
Laboratory/Pathology Services
Pain Management Group
Pain Clinic
McLaren Cancer Institute
Radiation Oncology
We rely on our partners to elevate the standard of health care for the communities we serve.
MemorialHealthcare.org
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EMPLOYEE ENGAGEMENT
A strong, successful organization starts with dedicated, engaged employees. They are not only our caregivers,
but our good-will ambassadors who build and strengthen relationships between Memorial, its patients, their
families and the communities we serve. Having engaged employees is one of our strategic priorities. Together,
we are more successful.
1,084 Employees
200 Nurses
(Full-time, Part-Time RN’s)
Nurse of the Year – Lisa Gilna, RN
Nurses’ Week recognition at Memorial Healthcare began on May 6 and was focused
on honoring nursing staff from all areas of the organization. At Memorial, there are
hundreds of nurses providing hospital-based care, physician office-based services
and home health and hospice services. Nurses’ Week 2014 culminated in the
announcement of Lisa Gilna, RN as the 2014 Nurse of the Year. Gilna delivers
patient care services on Memorial’s 4-South Long-Term Care Unit. She exemplifies
the core nursing values of competence, teamwork, excellence, compassion,
integrity and evidence-based clinical care.
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2014 ANNUAL REPORT
President’s Award Recipient – Lorna Quirk, RN
Each year, the President’s Award is presented to an individual who exemplifies the
essence of Memorial’s core values and mission. The 2014 President’s Award
recipient was Lorna Quirk, RN. Lorna promotes excellence through her work
with the Professional Nurse Practice Committee, bringing together the brightest
and most dedicated nursing minds in our organization to improve our facilities,
processes, and staff. Lorna promotes integrity by understanding her role in her
department and the opportunities she has to build relationships and understand
through role-modeling positive interaction, holding herself and others
accountable, and protecting the privacy and dignity of patients and staff as
they heal or grow. Lorna’s trusted guidance, loyalty to common goals, and
dedication to those she works with and serves is deserving of this award. In my
career I have been blessed with the talents of many unforgettable people, but
none that have offered themselves and their gifts as sincerely as Lorna, and it is
an honor to work beside her to achieve our dream of being a national model for
excellence in personalized healthcare.
Memorial Healthcare President & CEO Brian Long with
(left to right) President’s Award Recipient Lorna Quirk, RN;
Employee of the Year Shelly Reynolds; and Good Safety Catch
Award Recipient Linda Cramer, RN.
Employee of the Year – Shelly Reynolds
The employees and physicians of Memorial Healthcare annually vote to name one
employee of the month from the previous year as the employee of the year. At the
annual Hospital Week ceremony, Shelly Reynolds, medical records technician in
the Health Information Management Department, was designated as the 2013
Employee of the Year. She exemplifies the core values and standards of behaviors
of Memorial Healthcare on a daily basis as recognized by her coworkers.
Good Safety Catch Award Recipient – Linda Cramer, RN
Memorial regularly solicits safety suggestions from healthcare workers throughout the
organization. Linda Cramer, RN, was awarded the annual Good Safety Catch Award
for her suggestion that a “pop up” appear on the computer screen when a patient does
not want blood product when questioned during the admission process. This allows
Memorial Healthcare to be sensitive to our patients’ religious beliefs directly from the
admission process. Thank you Linda! You are truly making a difference in the lives
of our patients.
MemorialHealthcare.org
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LEADERSHIP DEVELOPMENT
In alignment with the organization’s strategic priorities, leadership team members at Memorial Healthcare are focused on
skill building in critical areas such as operational analysis, employee management, conflict resolution and quality management
techniques necessary to achieve individual and organizational objectives.
As a leader in the continuously evolving field of health care, today’s leaders have the formidable challenge of creating both
short- and long-term strategies. Focused efforts have been undertaken in the areas of engaged workforce development,
motivation, negotiation, patient safety and financial management. Active discussion groups such as Leadership Lunch
and Learns and a book club facilitate the sharing of experiences, address specific challenges and create strong
inter-department collaboration.
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N
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54 Leadership Team Members
10 Executive Team Members
16 Nursing Leaders
14 Ancillary Service Leaders
14 Professional Service Leaders
2014 ANNUAL REPORT
COMMUNITY HEALTH DEVELOPMENT INITIATIVES
Memorial is continually growing to better serve the residents in our service area. The
following is a review of several key facilities that are now providing exceptional care and
support for residents of its service area. We also continue to facilitate partnerships through
our Commons Project that will result in expanded healthcare options in the future.
Occupational Health Center
In March 2014, the Memorial Occupational Health Center opened at the hospital’s
239 N. State Road facility across from Meijer in Owosso. A wide range of occupational medicine
services are available by appointment or on a walk-in basis. The clinic is open Monday through
Friday with services provided by occupational health specialist, Mike Dada, DNP, FNP-C, COHN,
COHC. Dada is a certified DOT medical exam provider, certified occupational health nurse and a
certified occupational health hearing conservationist.
For additional information, visit memorialhealthcare.org/occupational-health.
Mike Dada, DNP, FNP-BC, COHN, COHC
Elsie Building Donated to Elsie Food Bank
Memorial Healthcare’s Board of Trustees donated the building that previously housed
the practice of David Huff, DO to the Elsie Food Bank. The nonprofit organization is now
operational from its new location, serving those in need in the local community.
MemorialHealthcare.org
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Ovid Elsie Health Center
A ribbon-cutting open house was held the spring of 2014 at the newly constructed
Ovid Elsie Health Center. This building houses the physician offices of David Huff, DO
of Ovid Elsie Family Health Care, as well as the office of Narender Thatikonda, MD
and Gary Trochlil, PA-C of Ovid Elsie Primary Care. Additionally, outpatient lab and
x-ray services are available to the public. The retail Harvest Pharmacy is also
conveniently available onsite.
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2014 ANNUAL REPORT
The Commons Ground Breaking
Ground breaking took place in 2014 on The Commons, a Memorial Healthcare community
development project . The Commons property is in Caledonia Township and consists of more
than 100 acres owned and managed by the Memorial Healthcare Development Corporation.
The vision for The Commons is to create a commercial development that combines similar
healthcare offerings in one common area for the collective benefit of the community.
Current services at The Commons include primary care services at the Shiawassee
Community Health Center (HDI Inc.) and the Memorial State Road Health Services
building. Urgent care services and occupational health services are also
available at the State Road facility. Opening just this past month, The Meadows,
an assisted living and memory care community, began serving residents. With the
opening of the Shiawassee Community Health Center, full-time dental services
will now be available for those individuals in our county who are uninsured or
underinsured and have traditionally not had access to dental services within the
surrounding area.
In addition, the Shiawassee County Medical Care Facility has officially
announced an agreement with the Memorial Healthcare Development
Corporation to work collaboratively on financing the construction of a new facility
in The Commons with an anticipated opening date in 2017. Most notably, The Meadows,
HDI Inc. and Shiawassee County Medical Care Facility are independent entities helping to
fulfill Memorial’s vision for The Commons as a community development.
The Meadows Ground Breaking
Inside The Commons and now serving residents with assisted living and
memory care needs is The Meadows. This 37,000-square-foot, “all-inclusive”
community features 47 private rooms , 20 of them designated to memory care.
Residents at The Meadows enjoy the independence of home living combined
with the support services they need to enjoy a more worry-free life.
To learn more about The Meadows, visit MeadowsofOwosso.com
or contact (989) 720-8823.
MemorialHealthcare.org
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HEALTHCARE BY THE NUMBERS
Statistical Report
The impact of Memorial Healthcare on the health and well-being of the communities we serve is significant. We touch
many lives. But even though we are proud of the statistics shared below, what’s most important is the outstanding care
we strive to give each of our patients.
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Licensed Beds: 150
Inpatient Admissions: 2,804
Births: 486
Inpatient Surgeries: 776
Emergency Department Visits: 25,046
Outpatient Registrations: 201,413
Urgent Care Visits: 6,872
Outpatient Surgeries: 3,179
2014 ANNUAL REPORT
PATIENT SATISFACTION
Memorial Healthcare Receives Four-Star Rating from
Centers for Medicare & Medicaid Services
The Centers for Medicare & Medicaid Services (CMS) has introduced a star rating system on Hospital Compare,
the agency’s public information website, to make it easier for consumers to choose a hospital and understand
the quality of care they deliver.
Memorial Healthcare has been given a four-star rating, exceeding the ratings of several surrounding
Michigan hospitals!
The ratings are based on data from the Hospital Consumer Assessment of Healthcare Providers and Systems Survey
(HCAHPS) measures, which include topics such as how well nurses and doctors communicate with patients, how
responsive hospital staff are to patient needs, how clean and quiet hospital environments are, and how well
patients are prepared for post-hospital settings.
Of the 3,553 hospitals nationwide that had sufficient patient survey data to review, only 251 received all five stars.
Just over a third of hospitals (1,205) received a four-star rating, while three-star ratings were earned by 40 percent of the
facilities (1,414).
Hospital
Memorial Healthcare
University of Michigan Health System
Covenant Healthcare
Genesys Regional Medical Center
Henry Ford West Bloomfield Hospital
McLaren Greater Lansing
Sparrow Hospital
McLaren Flint
St. Mary’s of Michigan
Location
Star Rating
Owosso
Ann Arbor
Saginaw
Grand Blanc
West Bloomfield
Greater Lansing
Lansing
Flint
Saginaw
2
Data based on survey results from July 2013 to June 2014 (CMS Hospital Compare).
MemorialHealthcare.org
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#1 Patient Engagement Award
Axial Exchange and Becker’s Hospital Review National Patient Engagement Survey announced in May of 2014 that
Memorial Healthcare ranked number one in the State of Michigan and 28th nationally out of 3,077 hospitals
for achieving the best patient engagement scores. The survey evaluated readmission rates and patient
satisfaction scores, as well as how Memorial utilizes technology for patient engagement and electronic health
and medical records.
“I had a wonderful experience with the Family Birth Place. I had a C-section to deliver my twins. The doctors,
nurses, and all other hospital staff were amazing! I could not have been happier with my experience.”
— Family Birth Place patient
“Thank you for the wonderful care that you gave to Mom. She was always neat and tidy.
The room was always clean. Everyone that walked through her door was kind to her. Her
wish was to spend her last days on the 5th floor. God love and bless you! The work you all
do is a blessing to the patients and to the families.”
— Long-Term Care family member
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2014 ANNUAL REPORT
“The nurses, nurse aides, and techs from 2-North who walked me, and everyone who attended to
me, were just excellent. There were especially two that were very nice to me: Missy Taylor and Theresa
Fromm. Missy gave me a hug when I needed it and Theresa was just there to listen to me. And, thank you
to Jeff Spence and Mario Yrlas who walked with me.”
— Memorial Healthcare patient
“This visit to Memorial was the best. I received the best of care from
the Emergency Room, to the Cancer Center, to both second- and thirdfloor nurses. All I can say is ‘thank you.’ You impressed all of my family
who asked, ‘Why did you go to Memorial?’ So, again, thank you to
everyone involved in my care.”
— Memorial Healthcare patient
“As usual, I received the best care. The staff was caring & respectful. I would rather be
treated at Memorial than any other hospital. Keep up the good work! Thank you
everyone who had anything to do with my care.”
— Memorial Healthcare patient
MemorialHealthcare.org
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SUPPORTING OUR COMMUNITIES
2014 Community Benefit Report
One of Memorial’s primary goals is to promote health in the communities we serve. Memorial is more than just a
hospital where people are treated. We are also dedicated to the communities we serve by providing education,
wellness and prevention programs.
According to our 2014 Community Benefit Report as submitted to the
Michigan Health and Hospital Association, Memorial Healthcare provided
$13,271,886 in community benefits to more than 88,000 residents of the
Shiawassee County region.
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2014 ANNUAL REPORT
In addition to being the major employer in Shiawassee County and providing essential healthcare services,
Memorial Healthcare annually provides numerous community benefits, such as:
• Health screenings
• Support of the Great Start Initiative
• Support of early childhood health, nutrition and education
• Numerous support groups including, but not limited to:
- Cancer
- Weight loss
- Diabetes
- Multiple sclerosis
- Alzheimer’s
- Parkinson’s
- Adult and child bereavement
• Free and discounted prescriptions
• Transportation for oncology patients
• Mobile meals to house-bound residents
• Flu clinics at area churches
• Blood drives
• Immunizations
• Essential treatments and services to patients who are unable to pay
Our Community Benefit Report quantifies the enormous positive impact
Memorial Healthcare has on improving health and quality of life, within and
beyond hospital walls.
MemorialHealthcare.org
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Healthy Michigan Plan
Memorial FIT Kids Update
On April 1, the Michigan Department
of Community Health (MDCH) launched
the Healthy Michigan Plan - a new,
affordable healthcare program for
low-income adults between the ages of
19 and 64. The Healthy Michigan Plan
covers many services, including
preventive and wellness services,
doctor visits, hospital care, prescription
medications, dental and vision services
and much more – all while offering
incentives for people who adopt
healthier behaviors. At the same time,
people with pre-existing conditions
won’t be denied coverage.
In 2014, the Memorial FIT Kids
program began its 10th year in
collaboration with the region’s school
systems. The proactive Memorial FIT
Kids program identifies cardiovascular
health risks in our children and
educates them to prevent future
serious health problems. FIT Kids
continues to prove its effectiveness
and its sustainability as a Memorial
Healthcare Foundation grant-funded
program. Over the past 10 years, 4,700 sixth-grade students have participated in
cardiovascular screenings and approximately 11,600 students have been impacted
overall. Each year, approximately 1,200 students are provided lessons on healthy
eating and active lifestyle habits as delivered by two Memorial FIT Kids educators,
Rebecca Dahlke and Mary Mallory. Again, our appreciation is extended to the
donors who help fund the FIT Kids program by participating in the annual
Memorial Healthcare Foundation golf outing fundraiser at the Owosso Country Club.
In 2014, Memorial Healthcare began
offering the expertise of financial
counselors who can assist individuals
in securing potential coverage under
the Healthy Michigan Plan. Healthy
Michigan offers comprehensive
coverage and peace of mind to
Michigan adults who earn up to about
$16,000 a year, if single (or about
$32,000 a year for a family of four).
To apply, or for additional
information contact 989-729-4160 or
send an email to memorialenrolls@
memorialhealthcare.org.
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Reach Out and Read
Nationally, Reach Out and Read’s thousands of doctors and nurses promote early
literacy and school readiness to young children and their families by distributing
6.5 million books to children and imparting invaluable literacy advice to parents.
In Shiawassee County and the surrounding communities, 28 primary care providers
provided nearly 3,000 books to children ages 0 and over.
2014 ANNUAL REPORT
Leadership Shiawassee Sponsor
Memorial Healthcare continues its collaboration with the Shiawassee
Regional Chamber of Commerce and Baker College to facilitate the
Leadership Shiawassee program. Leadership Shiawassee provides a
mechanism for today’s leaders to gain knowledge that will help them
meet the challenges of tomorrow’s workplace and community.
Curwood Toastmasters
Established
Live Healthy
Memorial team members Kim Samson, RN; Marla Price, RD
and Kerri Smith, RD collaborated with Live Healthy Shiawassee,
a coalition to provide a variety of health screenings at the
2014 Project Connect.
Memorial Healthcare continued its involvement with the Live Healthy Shiawassee
Coalition. The effort works to combine resources to promote good eating and
physical exercise in the home, school and community.
For more information, visit LiveHealthyShia.com.
The Curwood Toastmasters Club
was formed in 2014 to help
individuals improve their
listening, leadership and
presentation skills. Curwood
Toastmaster Club President
David Elston, director of finance
at Memorial Healthcare, also
received the Toastmasters
coveted Spirit of Success Award.
A world leader in developing
communication and leadership
skills, Toastmasters International
has helped millions of men and
women become more confident
in front of others.
For more information, visit
Facebook.com/CurwoodTM.
MemorialHealthcare.org
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2014 CALENDAR OF EVENTS
February
Memorial Healthcare Foundation Dinner Dance
Heart Fair
March
Doctors’ Day
Stress Seminar – Kirk Laman, DO
April
Volunteer Appreciation Luncheon
Steps for Courage 5K Run/Walk
Cancer Screening
May
Nurses’ Week
Hospital Week
Employee Banquet
Founders’ Luncheon
Touch-A-Truck/Play Hospital
June
Relay for Life
Senior EXPO
Cancer Survivor Day
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2014 ANNUAL REPORT
Make a Difference Day
The 2014 Make a Difference Day/Mobile Food Pantry
event served more than 1,000 families and individuals,
providing much needed food items, toiletries, hats,
mittens and other household items. Thanks are
extended to countless employees, physicians and
community volunteers who helped us continue a
strong tradition of caring.
2014 CALENDAR OF EVENTS
(CONTINUED)
July
Foundation Golf Outing Fundraiser
Lunch & Learn - Sheri Svrcek, MA
Sports Physicals
August
Play Hospital – Shiawassee County Fair
Foundation Art Bra Reception
Memorial Healthcare team members made a splash with last
summer’s ALS “Ice Bucket Challenge” in an effort to raise funds and
increase awareness about Amyotrophic Lateral Sclerosis (ALS).
September
Friends of Hospice Memory Walk
Lunch & Learn – Pastor John Walworth
October
Cancer Screening
Make a Difference Day/Mobile Food Pantry
November
Go Blue! Go Green! Tailgate Fundraiser
Project Connect
December
Photos with Santa
Tree of Love Lighting Ceremony
Healthy food was abundant during the Make a Difference Day/
Mobile Food Pantry event.
MemorialHealthcare.org
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NATIONAL AWARDS & RECOGNITIONS
$110K Digital Radiology Grant
On National Rural Health Day in November, Memorial Healthcare was named as a recipient of a $110,000 grant
from the U. S. Department of Agriculture (USDA) to provide digital x-ray Computerized Radiology (CR) units,
workstations and interactive digital telemedicine connectivity between Memorial Healthcare in Owosso and five
rural, primary and specialty care clinic sites. This enhanced technology enables live interactions between rural
primary care physicians/patients and radiologists at Memorial’s main campus and significantly reduces current
costs associated with the use, interpretation, quality and storage of analog x-rays at each clinic site. The rural sites
receiving the digital upgrade are located in Chesaning, Caledonia Township, Durand, Perry and Owosso.
Special thanks are extended to the Memorial Healthcare Foundation for assistance in procuring the grant.
Amy Blaising-Wallace, DO, board-certified primary care physician in Perry says, “This new technology provides
my patients and our providers with better quality images that I can view and enhance electronically at my clinic.”
One of the Country’s Most Wired Hospitals
Memorial Healthcare was again recognized as one of the nation’s “Most Wired” hospitals, according
to the results of the Most Wired Survey released in the July issue of Hospitals & Health Network’s
magazine. Memorial is the longest-standing recipient, receiving Most Wired recognition the last
11 out of 12 years. Nationally, hospitals are focused on expanding and adopting certain kinds of IT,
such as computerized physician order entry (CPOE), to promote improved patient care and
data collection.
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2014 ANNUAL REPORT
Five-Star Service Award – Home Health
In 2014, Memorial’s Home Health department was the recipient of Avatar Solutions’ 2013
Five-Star Service Award for its efforts in providing home care patients with exceptional patient
care experiences. Avatar recognizes those organizations who are leading the way in the delivery
of healthcare services. Home health services are provided to patients recovering from a wide
range of illnesses or injuries and those who have been diagnosed with a terminal illness.
For more information visit MemorialHealthcare.org/home-health-hospice.
CHIME Collaboration Award
Memorial was awarded the 2014 Collaboration Award from the College of Healthcare Information
Management Executives (CHIME) organization for its efforts in the development of a robust software
product to assist the hospital in meeting Meaningful Use Stage 1. Memorial’s partner in the development
of that product was Iatric Systems, Inc., a comprehensive healthcare IT integration company. In 2009,
Memorial Healthcare and Iatric recognized collaboration between the two organizations would be of
mutual benefit with Memorial’s Owosso-based hospital serving as the development partner for Iatric’s
Meaningful Use Manager™ software product. Additionally, Memorial Healthcare recently attested to
Meaningful Use Stage 2 compliance.
As of November 2014, just 17 percent of hospitals around the country had successfully met Meaningful
Use Stage 2. Achieving Stage 2 means the organization is successfully using its electronic health record
system to capture and share patient information related to immunizations, reportable laboratory results
and syndromic surveillance. This stage also means the hospital has the capability to identify and report
cancer cases to a national registry and specific cases to a specialized registry.
MemorialHealthcare.org
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VOLUNTEER AWARDS & RECOGNITIONS
Hospice Volunteer Awards
Memorial Healthcare Hospice
volunteers were honored in April
during the annual Volunteer
Appreciation Dinner and
Awards Ceremony.
Volunteer of the Year –
Sharon Flannigan
At the April 2014 Volunteer Appreciation
Luncheon, Sharon Flannigan was
named Volunteer of the Year. Sharon
is an extremely dedicated volunteer
who always puts the needs of Memorial
Healthcare’s visitors before her own.
Sharon joined Memorial Healthcare as
a volunteer because she wanted to help
others. Her duties include working the
front desk, making popcorn, decorating
holiday trees, assisting with blood drives,
helping to make pillows for Memorial
Healthcare patients and volunteering at
the annual Cancer Survivor Day. Sharon
also volunteers as a Shining Light,
guiding our visitors to their destinations.
“If someone asked me why I became a
volunteer, I would say, ‘When you retire,
come to Memorial, your life will have a
new beginning.’”
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“This is just one way we can say
thank you for everything the
volunteers do for our hospice
program. We are truly blessed to
have such devoted and caring
individuals giving of their time,”
said Hospice Volunteer
Coordinator, Connie Henige.
(Left to right) Janet Sherrard, Theresa Sarrazin, Cheryl Barton
and Gloria Danek
Special recognition was presented to Cheryl Barton who received the John and
Catherine Cain Award. This award is presented to a volunteer who contributes the
greatest number of patient care hours to Hospice. The Basil Henry Award, presented
to the volunteer who contributes the greatest number of non-patient care hours to
Hospice, was awarded to Gloria Danek. Janet Sherrard and the Hospice House
of Shiawassee County received the Norbert Smith Award, also known as the
Community Award, for a professional or lay person who contributes significantly to
the promotion of Hospice in Shiawassee County. The Joan Mack Award, presented
to an outstanding home care staff member, was awarded to Theresa Sarrazin, who
has been with Memorial Healthcare’s Home Health and Hospice four years.
2014 ANNUAL REPORT
200 45,696
Volunteers
Hours Served
in 2014
Humanitarian of the Year – Mike Ash
Michael Ash, an active Memorial Healthcare Foundation
Board member, was recognized as the 2014 Margaret S.
Gulick Humanitarian of the Year award recipient. Mike has
been a true asset to the Memorial Healthcare Foundation
for more than 10 years.
Ash has held many leadership roles, including chair of the
Memorial Healthcare Foundation Board of Directors, chair
of the Recognition Committee, chair of the Scholarship
Committee, chair of the Community Relations Committee
and chair of the Golf Event. He also served on the
Campaign Council for the Join the Courageous capital
campaign to raise dollars to build the Memorial Cancer
Center. Mike is a true believer in our foundation and leads
the way with creative ideas to ensure fundraising goals
(Left to right) Dale Espich, Chairman, Memorial Healthcare Board of Trustees;
are met. He is dedicated to the Owosso community and
Margaret “Peggy” Gulick; Ash; Brian L. Long, FACHE, Memorial Healthcare President
brings a special talent to all of the organizations that he is
and CEO; and Maria Budai, MD, 2013 Humanitarian of the Year recipient
involved with. Mike’s unwavering commitment to Memorial
Healthcare made him the perfect choice for the 2014 Margaret S.
Gulick Humanitarian of the Year award.
This award was established in 1988 as a means of recognizing individuals who have provided outstanding service
to Memorial Healthcare. Nominees must have been a member of the Memorial Healthcare family for at least six
years and demonstrated positive leadership skills including participation in committees and programs for the
development of Memorial Healthcare and the community. Each year, the recipient is selected by a committee of
former humanitarians, physicians, trustees, executives and directors.
MemorialHealthcare.org
33
QUALITY
At Memorial, our physicians, medical teams and quality councils focus on the
collection, monitoring and opportunity assessments related to quality. Quality
improvement relies on a consistent effort of all individuals within the organization.
Memorial voluntarily participates in quality data reporting and actively participates
in proven quality practices and initiatives. Whether in the intensive care unit, our
Family Birth Place, a medical surgical floor, long-term care unit or an outpatient
clinic or physician practice, patient safety and quality are our top priority.
The hospital participates in several voluntary Michigan Health & Hospital Association
initiatives that help our teams save lives and reduce healthcare costs. By
participating, our patients can be assured we are using best practices to deliver
safe patient care, and the data collected by the MHA assists the healthcare
industry as a whole in its efforts to develop quality processes that protect
patients from infection and/or harm.
Family Birth Place nurses Cheryl Gamelin, RN and
Amy Hopersberger, RN
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2014 ANNUAL REPORT
Walid Azmeh, MD and Marie Spiess, PA-C, RVT, CWS
and J.M. Vachhani, MD, MBA; General Surgery,
Vascular and Wound Services
Kim Turner, Phlebotomist
Keystone: Intensive Care Unit (ICU)
Through this Michigan Health and Hospital Association project, Memorial is enhancing patient safety
efforts with a simple five-step checklist designed to prevent certain hospital infections. Using proven
quality practices to save lives and reduce healthcare costs is vital. At Memorial, efforts are targeting
the reduction of ventilator-associated pneumonia, bloodstream infections, peptic ulcers and leg
blood clots.
Keystone: Hospital-Associated Infection (HAI)
Memorial is employing lessons learned from around the nation to focus on the prevention of
hospital-associated infection. At Memorial, caregivers employ best practices including hand hygiene,
as well as bloodstream infection and urinary tract infection protocols.
Keystone: Obstetrics
Memorial participates in a statewide patient safety collaborative with the Michigan Health and
Hospital Association and 60 other Michigan hospitals. This collaboration is focused on protecting
mothers and newborns and seeks to prevent harm during the birth process. The initiatives focus on
timely interventions for elective induction of labor; coordinating a safe progression of labor; and
appropriate responses to fetal distress. Our goal is to provide not only an excellent birthing
experience, but to ensure the safety of mothers and newborns through the use of shared
best practices.
Keystone: Sepsis
Septicemia is the most expensive inpatient condition to treat and was the 11th-leading cause of
death in the United States in 2011. Keystone Sepsis is a joint initiative between the emergency room
and critical care units developed to improve compliance of the Surviving Sepsis Campaign (SSC).
These guidelines are used for patients with the diagnosis of sepsis in an effort to reduce mortality
through implementation of timely and appropriate treatment. This serves as a screening and
treatment plan that is started in the emergency department and continued into the patient’s
critical care unit stay.
MemorialHealthcare.org
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FINANCIAL STEWARDSHIP
Financial Report:
Revenue & Expenses
2014
$98,428,155
$99,929.432
Other Operating Revenue
+ $ 5,511,260
+ $5,146,970
Net Operating Revenue
$103,939,415$105,076,402
Net Patient Revenue
Total Operating Expenses
- $106,750,145
- $111,214,655
$2,810,730$6,138,253
Operating Income
Non-Operating Income,
Donations & Investments
Net Income
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2013
2014 ANNUAL REPORT
+ $ 7,244,813
+ $ 3,404,972
$4,434,083$2,733,281
Uncompensated Care
Uncompensated care encompasses two components – Charity Care & Bad Debt:
• Charity Care (also known as community care or indigent care) is care for which a
hospital does not expect payment because it has been determined the patient
cannot afford to pay for services.
• Bad debt comes from payment which is expected but which the hospital has been
unable to collect.
20132014
Bad Debt
$6,226,662$6,877,664
Charity Care
$2,206,077$1,595,972
Economic Impact of Memorial Healthcare on Shiawassee County
Local purchases, total payroll and labor costs
20132014
$61,597,400$80,958,604
MemorialHealthcare.org
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MEMORIAL HEALTHCARE
FOUNDATION BOARD
OF TRUSTEES
Tim Alderman
Janice Andersen
Mike Ardelean
Michael L. Ash
Ann Marie Bentley
Barbara Clatterbaugh
Paul Early
Voula Erfourth
Peggy Gulick
Matthew Hufnagel
Executive Director
Jackie Hurd
Jane Idle
Meredith Keating
Brian Long
Kim Mitchell
Barbara Nagengast
President
Anthony Patsy, DO
Cynthia Schluckebier
Timothy Shaw
Secretary/Treasurer
Brian Springsdorf
President-Elect
Heidi Snyder
Patrick Wegman, II
Daniel Williams, MD
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MEMORIAL HEALTHCARE FOUNDATION
Special thanks to more than 1,100 individuals and organizations who made gifts to
the Memorial Healthcare Foundation in 2014. The sum of charitable contributions for
the year was $565,000 and used to build the endowed assets of the foundation and
to fund improvements in quality of care and patient experience. The financial
support of our community is vital to our ability to deliver on our vision to be
nationally recognized as a model for excellence in personalized healthcare.
Memorial Healthcare Foundation is a not-for-profit, charitable corporation governed
by an independent board of directors. The Foundation provides continuing financial
support for the development and improvement of Memorial Healthcare’s programs,
services, technology and facilities. The Foundation benefits those who look to
Memorial Healthcare for healthcare services.
“Whether with thousands of dollars to purchase new equipment, or with a simple cancer
screening kit, donors are making a huge impact – saving and changing lives of friends,
family, and neighbors. It is a privilege to contribute to this special purpose and I thank
you for being part of an organization that has such an impact in our community!”
— Barbara Nagengast, President
Foundation Board of Directors
2014 ANNUAL REPORT
Expansion & Updates
A heartfelt thanks is extended to those donors who support the Memorial
Healthcare Foundation and the Memorial Healthcare Auxiliary. Your generous
gifts are appreciated and support the many grant-funded projects of the
Foundation, as well as renovations and service enhancements throughout the
Memorial organization. Most recently, the auxiliary assisted the hospital
financially in renovating the Same-Day Surgery family waiting area.
MemorialHealthcare.org
39
MEMORIAL HEALTHCARE FOUNDATION
2014 GRANT AWARDS
Fund Name
Grant Amount Use of Funds
FIT Kids
$69,281
Funding for the Memorial FIT Kids Program, including the intensive 10-week Project Healthy School program in collaboration with the University of Michigan and schools in the Memorial Healthcare service area.
Emergency Department $38,523
Purchase of bedside ultrasound unit for dedicated use in the emergency department to enable clinical and imaging procedures without delay and disruption of patient transport.
Hospice$35,747
Bereavement services and educational materials provided to the families of Hospice patients for up to 13 months following the passing of a Hospice patient.
Thome Endowment
Construction of dedicated food servery for the 5th floor of the Edward & Della Thome Long-Term Care Unit to improve the quality and presentation of meals for our residents.
$31,650
ENT Fund
$16,065
Unrestricted$9,365 Purchase of ABR/OAE audiology equipment to screen, diagnose and design
an effective treatment regimen for newborns and young children with known or expected hearing deficiencies. Unrestricted$21,001
Purchase of nine spirometers for use in pediatric and primary care practices providing the ability to assess and manage chronic lung conditions.
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2014 ANNUAL REPORT
Fund Name
Grant Amount Use of Funds
Keystone$20,976 Purchase of materials proposed, selected, and funded by employees to improve quality of patient care and work environment.
Hospice$19,739
Chaplain services provided to Hospice patients and their families.
Auxiliary
Purchase of equipment used in orthopedic and laparoscopic abdominal surgeries.
$19,640
Family Birth Place
$18,006
Purchase of Panda Infant Warmer for use in the c-section surgical room of the Family Place providing necessary warming and advanced
resuscitation technology.
Early Childhood
$11,596 Purchase of 5,230 books for our Reach Out and Read program with distribution
Development
from our family practice and pediatrician offices.
Unrestricted$10,584
Purchase of new chairs for use in physicians’ lounge conference room.
Other$37,965
Sum of grants of less than $10,000 each.
Grant Awards: $360,138
MemorialHealthcare.org
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Orthopedic and Laparoscopic Surgical
Equipment Enhancements
In 2014, $19,640 was granted to the surgery department from the auxiliary
fund. This grant made possible the purchase of a surgical attachment to
enhance services in laparoscopic abdominal surgeries and in orthopedic
surgery cases. The equipment is utilized by general surgeons, as well as the
hospital’s orthopedic surgeons.
Bedside Ultrasound Benefits Emergency Department
The emergency department was the recipient of a $38,523 grant in
2014 which made possible the purchase of a bedside ultrasound unit.
Dedicated solely to the use of the emergency department staff, this
equipment enables providers to conduct clinical and imaging procedures
without the delay of transporting the patient to the diagnostic imaging
department. This purchase was granted by Memorial Healthcare
Foundation’s Emergency Department Fund.
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2014 ANNUAL REPORT
Oto Acoustic Emissions (OAE) Machine Allows Early Detection
A sum of $25,430 was awarded to Red Cedar Ear, Nose and Throat for the purchase of a state-ofthe-art Oto Acoustic Emissions (OAE) machine specifically designed to accurately assess hearing
capability and provide physicians with specific information on the severity of hearing loss – even
in young children who cannot communicate about their sense of hearing. OAE testing allows early
detection of hearing deficits in the newborn and young population. The Ear, Nose and Throat Fund
contributed $16,065 and the remaining $9,365 was made available using unrestricted funds.
MemorialHealthcare.org
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Auxiliary Celebrates 95th Anniversary (May 2015)
In May 1919, the work of organizing the drive for funds to build Memorial Healthcare was started
by Mr. Cornelius Loder. Mr. Loder’s work resulted in a thorough organization of the women of the
entire county into an auxiliary that has been a most important factor in the hospital work ever
since. After they had fulfilled their responsibility of preparing the temporary hospital, they went to
work at the new building providing linens, kitchen ware, food, equipment, and more. Twenty years
later, the auxiliary officially organized its volunteer services which continue yet today. In 1964, the
name was changed to The Memorial Hospital Auxiliary, making it possible for them to accept any
men who wished to join. The Auxiliary played an important role in the establishment of Memorial
Hospital, and 95 years later, they continue on with this important calling.
The Four Seasons Gift Shop at Memorial Healthcare is the largest
fundraising arm for Memorial Healthcare and relies on the dedication
of its committed team of volunteers for purchasing and staffing. In 2013,
the Four Seasons Gift Shop reached the $1M milestone in contributions
made to the hospital and was voted Best Gift Shop in Shiawassee County
by the Argus Press readers in 2014.
For more information on the Memorial Healthcare Auxiliary,
contact (989) 729-4675.
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2014 ANNUAL REPORT
MEMORIAL HEALTHCARE SERVICE AREA
Brant
St. Charles
Chesaning
Oakley
New Lothrop
State Rd.
Henderson
Elsie
Ovid
Owosso
St.
Johns
41
Corunna
Lennon
Laingsburg
Swartz
Creek
Vernon
Durand
Lansing
Morrice
Perry
Shaftsburg
MemorialHealthcare.org
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Accredited by:
Hospital Memberships:
The Joint Commission
American College of Radiology – Breast Ultrasound
American College of Radiology – CT
American College of Radiology – Mammography
American College of Radiology – MRI
American College of Radiology – Nuclear Medicine
American College of Radiology – Stereotactic Breast Biopsy
College of American Pathologists
American Academy of Sleep Medicine
American Hospital Association (AHA)
Hospital Council of East Central Michigan
Michigan Health and Hospital Association (MHA)
Centers of Excellence:
Certifications:
American College of Radiology –
Breast Imaging Center of Excellence
American College of Surgeons – Commission on Cancer
American Diabetes Association
College of American Pathologists
Michigan Department of Community Health
Quality Oncology Practice Initiative
Clinical Lab Improvement Act
Licensed by:
State of Michigan – Home Health & Hospice
State of Michigan – Behavioral Health Unit
State of Michigan – Long-Term Care Unit
State of Michigan Department of Community Health Radiation Safety Division – Diagnostic Imaging
U.S. Food and Drug Administration Mammography Quality Standards Act – Mammography
U.S. Nuclear Regulatory Committee – Nuclear Medicine
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2014 ANNUAL REPORT
Credits:
Editor:
Barbara Holland, MBA
Copywriters:
Vicki Hemenway
Barbara Holland, MBA
Carrie Rathbun Hawks, APR
Matt Hufnagel
Brian L. Long, FACHE
Photography:
Aran Kessler Photo Imaging
Michael Paine Photography
Vicki Hemenway
Layout and Design:
Amber L. Fuller
Acknowledgements:
Kathy Brooks
Rose Brown
Rebecca Dahlke
Frank Fear
Lyn Freeman
Matt Hufnagel
Brian L. Long, FACHE
Mark Mastropietro
Sarah Smith, RN
Cathy Stevenson
Thomas Teal, MD
Jenny Walton, RN, BSN
Pam Waugh
MemorialHealthcare.org
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“My experience with Memorial Healthcare was wonderful. I am very appreciative of my
wonderful care by Dr. Kurt Aurand, Dr. Kashif Kahn and my nurses through my labor and
delivery, Cheryl Gamelin, RN and Kristin Crackel, RN. The compassion I was shown will not be
forgotten. Thank you.”
— Family Birth Place patient
“I thought the Memorial Healthcare staff was very courteous and kind to me.
My daughter was with me once and she could not believe how nice the staff was
to me. Thank you very much.”
— Emergency Department patient and family member
Facebook.com/memorialhealthcare
Twitter.com/Memorial_Owosso
Youtube.com/user/memorialhealthcare1
826 W. King Street
Owosso, Michigan 48867
989.723.5211 • 800.206.8706
MemorialHealthcare.org