Revised 3/7/2003

Transcription

Revised 3/7/2003

Practical Automation
“IT” Printers - USB Interface
Driver Installation & Troubleshooting Guide
Note: This document has active hyperlinks to enable the reader to move quickly through the information.
Clicking on a page number, in the Table of Contents, will jump to that section. Within the document there are
reference section numbers. Clicking on these section numbers will jump to that section. The back arrow will
permit returning to the original place.
Table of Contents
1.0
“IT” Product – USB Interface Overview ............................................................................................ 2
1.1
Printer Firmware Version Table......................................................................................................... 2
1.2
Non-IT Products (ATX38 & GTX2000/3004A) ................................................................................... 2
2.0
Understanding USB Printer Port assignment. .................................................................................... 2
3.0
Importance of a stable USB System Environment: ............................................................................ 3
4.0
Installing the USB Printer with Windows 2000 .................................................................................. 4
5.0
Installing the USB Printer with Windows XP..................................................................................... 7
6.0
Printer Driver Properties and Settings ............................................................................................. 10
7.0
Verifying the Installation ................................................................................................................... 13
8.0
USB Printer Driver Port Selection .................................................................................................... 15
9.0
USB Interface - ID Number. .............................................................................................................. 15
10.0 Single Practical Automation Printer on the USB Bus....................................................................... 16
11.0 Multiple Practical Automation Printers, of different models, on the USB bus................................ 16
12.0 Multiple Practical Automation Printers, of the same model, on the USB bus................................. 16
13.0 USB Interface - ID Number Selection Jumper.................................................................................. 17
14.0 USB Interface – EEprom Firmware Version. ................................................................................... 17
15.0 USB Troubleshooting Information.................................................................................................... 18
15.1 Why is the USB Printer Driver Icon grayed out? .............................................................................. 18
15.2 Can I see the Printer’s Status information? ...................................................................................... 19
15.3 Why do I have a Copy 2 of a Printer Driver Icon?............................................................................ 20
16.0 Printer Driver’s Version Information ............................................................................................... 21
16.1 Printer Driver Zip File Name Versions............................................................................................. 21
16.2 Viewing the Driver Version After Installation:.................................................................................. 21
17.0 USB to IEEE 1284 Adapter Cable..................................................................................................... 24
18.0 Windows Blue Screen Error on Win XP........................................................................................... 25
19.0 Modifying the Driver Properties ....................................................................................................... 26
19.1 Custom Page Size Application Note: ................................................................................................ 27
IT Printers - USB Interface – Driver Installation & Troubleshooting Guide.pdf
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1.0
“IT” Product – USB Interface Overview
All “IT” Products, the ITK 23/24; ITK 38; ITX 2000/3000G, use a common plug-in USB Interface
module. These products automatically detect and recognize which Interface module has been installed.
The “IT” Product USB Interface module is a Full-Speed (12.1 Mbps) USB 2.0 compliant USB Interface.
It will operate on a USB 2.0 or USB 1.1 system. Operating in a USB 2.0 environment is recommended, as these
systems tend to be better designed than some older USB 1.1 systems.
When using this USB Interface, in a Windows environment, the version V2.xx Printer Driver must be
used with the printer. The USB Interface is supported in Windows 2K and Windows XP.
1.1 Printer Firmware Version Table
In order to use the USB drivers, your printer’s firmware must be at this level, or higher:
Firmware Version
Printer
ITK-38
V1.00
ITK-23/24
V1.06
ITX-2000G/3000G
V1.07
ITX-2000/3000 (FGL Emulation Printer)
(Future)
1.2 Non-IT Products (ATX38 & GTX2000/3004A)
The non-IT products: the ATX 38, GTX 2002/2003/3004A can operate as a USB printer using the USB
to IEEE 1284 Adapter Cable. Refer to section 17.0 for additional details.
2.0
Understanding USB Printer Port assignment.
The Parallel (LPT1 or LPT2, etc.) or Serial (COM1 or COM2, etc.) ports are fixed resources that are
directly selected as part of the Printer Driver’s properties. A USB port is selected in the same manner, however,
it is a dynamically assigned port rather than fixed one.
Viewed another way, the USB connector(s) on the PC are not a physical connection to a specific port
but rather a logical connection to the USB bus where the port location, for an attached printer, becomes
dynamically assigned by the USB system. This means that a printer connection can be moved from one USB
connector to another on the PC without requiring any changes to the port assignments. When this USB port is
assigned it has two primary elements:
-a- a port number USBxxx (where “xxx” is assigned by the USB system, USB001, USB002, etc.)
-b- an identity ID number associated with the printer’s USB Interface (refer to section 9.0)
These elements, taken together, permit this port to be uniquely distinguished from the other ports on the USB
bus. The USB bus can support up to 127 unique devices on the same bus.
Lastly, the USB port then becomes associated with a printer name through the assignment of a Printer
Driver to that port. The system (programmer) sends data to this printer name. This printer name is that of the
Printer Driver (for example: “PA ITK 38”). The printer name and the assigned port become the physical target
for the printable data.
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3.0
Importance of a stable USB System Environment:
For a USB system to operate reliably it must be made up of reliable system components. The Practical
Automation USB Interface has passed preliminary USB certification testing, in addition to product’s agency
approvals, safety, EMI/EMC, etc. Formal USB Organizational Committee Certification is projected for 4th
quarter 2004. To insure reliable USB operation the Root Hub (on the PC) or Remote Hub(s) (connected
externally on the USB bus), including the USB interface cable(s), should be USB 2.0 Certified Components.
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4.0
Installing the USB Printer with Windows 2000
Note: For installing on Windows XP please refer to section 5.0
-1- The USB Interface requires a V2.xx Printer Driver to be used. It is best to download the driver from the
website and unzip it into a separate directory on your hard-drive or floppy disk. For example
“C:\ITK38Driver”.
-2- With your PC running and the IT printer powered up, connect the USB cable between the printer and the
PC. In a few seconds, you should observe small message boxes that indicate, first, and briefly, “PA USB
PRINTER” and then “PA ITK38” (or whatever your printer model is) have been detected. If the PA printer
driver has already been installed, these boxes will go away on their own and the system is ready to use the
printer.
-3- If the PA printer driver is not installed, on your PC, then the Found New Hardware Wizard should appear.
Click Next.
Select “Search…” so you can indicate where the driver files can be found. Click Next.
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-4- Use the Browse button to select the directory where you have placed the driver. The system is looking for
the “oemprint.inf” file from the PA printer driver. If you are using a directory on your hard-drive, select
“Specify a location” and use the file browsing tool to select the correct directory. If the driver resides on a
floppy, or CD, then make the appropriate selection.
Click Next, and the next screen will appear.
-5- The PC will begin to copy the various files to the correct locations.
-6- At this point, in the loading process, the following message may appear. If it does, select YES to load the
printer driver (this printer driver does not have a digital signature). Depending on the administration’s network
settings, for the computer that the driver is being loaded on, this message may be suppressed and it will not
appear, or it could also say that an unsigned driver cannot be loaded. If latter is the last case, the system
administrator will need to be contacted to change the system setting to permit this driver to be loaded.
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-7- A few more files will be copied, and then you will get the following screen:
Click Finish, and you are done.
-8- You can go to the Printer Properties window by first opening the Printer Panel: Start=>Settings=>Printers
to get the printer screen below:
Refer to section 6.0 to examine the Printer Properties and Options.
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5.0
Installing the USB Printer with Windows XP
Note: For installing on Windows 2000 please refer to section 4.0
-1- The USB Interface requires a V2.xx Printer Driver to be used. It is best to download the driver from the
website and unzip it into a separate directory on your hard-drive or floppy disk. For example
“C:\ITK38Driver”.
-2- With your PC running and the IT printer powered up, connect the USB cable between the printer and the
PC. In a few seconds, you should observe small message boxes that indicate , first, and briefly “PA USB
PRINTER” and then “PA ITK38” (or whatever your printer model name is) have been detected. If the PA
driver has already been installed, these boxes should go away on their own and the system is ready to use the
printer.
-3- If the driver is not installed on your PC, then the Found New Hardware Wizard should appear.
Click on the Advanced option to allow you to indicate where you have put the driver. Click Next.
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-4- Use the Browse button to select the directory where you have placed the driver. The system is looking for
the “oemprint.inf” file from the PA driver.
When the correct directory name is in the box, and the selections are made as shown above, click Next.
-5- The PC will begin to copy the various files to the correct locations.
-6- At this point, in the loading process, the following message may appear. If it does, select Continue Anyway
to load the printer driver (this printer driver does not have a digital signature). Depending on the
administration’s network settings, for the computer that the driver is being loaded on, this message may be
suppressed and it will not appear, or it could also say that an unsigned driver cannot be loaded. If latter is the
last case, the system administrator will need to be contacted to change the system setting to permit this driver to
be loaded.
-7- A few more files will be copied, and then you will get the screen on the right above. Click Finish, and
you are done. Refer to section 6.0 to examine the Printer Properties and Options.
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6.0
Printer Driver Properties and Settings
You can go to the Printer Properties window by first opening the Printer Panel. For Win2K, click
Start=>Settings=>Printers to get the printer screen below:
For WinXP, the “Printers and Faxes” button is on the Start Menu:
And then right click on the printer icon. Select Properties to see the following screens:
Use the “Print Test Page” button to confirm that the printer and driver are installed correctly. Note that the
Printer is associated with a USB port, and that bi-directional support is enabled. Under certain advanced
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programming situations, bi-directional support is not desired. Contact Customer Technical Support for
assistance with these advanced topics.
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Here are the other Property Tabs:
Use the Sharing tab to allow your printer to be shared with other users on a network. Use the Advanced tab to
update the driver using the “New Driver” button. You can also adjust your spooler setting for specific
situations. These standard settings are best for most situations.
Use the Device Settings tab to select the default page size. This does not need to be adjusted if your application
is setting the page size parameters programmatically.
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7.0
Verifying the Installation
Select the tab for General and then select the “Print Test Page”. The Printer Test Page will print
information describing the printer driver and port settings. While the test page is printing this following
menu follow appear. Click OK.
While the test page is printing this menu will appear. Click OK.
Note: On some of the narrow format printers 2” to 4” the Windows test page may not be presented well due to truncation
and/or rollover of the printed image on the printer’s smaller print area.
Close the Properties panel and return to the Printer panel:
Double-click on the Print Driver icon. The print queue menu will appear.
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This panel shows that the printer is ready and has no print jobs pending.
Lift the printer’s print head lever and observe that this status information is reflected in the
Printer Driver’s information line (Door Open). Return the lever to its original position and note that the
(Door Open) message is removed from the information line.
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8.0
USB Printer Driver Port Selection
Under most conditions, you should never manually change the USB port assignment. For a printer to operate
on the USB bus it needs to have a Printer Driver attached to the USB port. The Printer Driver should always be
assigned to a USB Port by the Windows Plug and Play process. The following two screens show an ITX 38
Printer Driver attached to a Parallel Port (LPT1), as a frame of reference, and then to USB Port (USB001). This
port selection is made in the driver’s Properties box shown below.
9.0
USB Interface - ID Number.
The USB Interface has an internally generated electronic ID number. This ID number is factory set to be
a fixed number that reflects the “IT” printer’s model into which the USB Interface has been installed: ITK 23;
ITK24; ITK 38; ITX 2002; ITX 2003; ITX 2004; ITX 2002G; ITX 2003G; ITX2004G; ITX 3002; ITX 3003;
ITX 3004; ITX 3002G; ITX 3003G; ITX 3004G; or a special “IT” model. This fixed model number USB
Interface ID is therefore common for all “IT” Printers of the same model but unique for each printer model.
Note: to recognize the printer into which it is installed and generate an electronic ID number, for that specific host printer model, the
printer must first be powered up, with the USB Interface installed, left on for 30 seconds, then powered down (USB cable
disconnected). The next time the printer is powered up it will be ready to produce an ID number related to the specific model of that
printer.
Additionally, the USB Interface can be modified to generate a completely unique electronic ID number,
which will be different for all USB Interfaces regardless of the printer model into which it has been installed.
This selection is detailed in section 13.0. It is only used when multiple Practical Automation Printers, of the
same model, are to be used on the same USB bus (refer to section 12.0).
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10.0
Single Practical Automation Printer on the USB Bus.
In most instances, only one “IT” USB printer will be attached to the USB bus. Having a fixed model
number ID reported, by the USB Interface, simplifies this process. When a printer with a fixed model number
ID is replaced by another printer with the same fixed model number ID, nothing changes. The USB port
definition remains the same (fixed). The computer’s USB system “sees” the same USB port with the same
fixed model number ID and with the same Printer Driver attached to it, it will continue to print to this
replacement printer without other technical interventions being required.
11.0
Multiple Practical Automation Printers, of different models, on the USB bus.
Multiple Practical Automation printers, as long as they are different models, can be attached to the same
USB bus. Each printer will have a USB port dynamically assigned (refer to section 2.0) and a unique printer
name as a result of the Printer Driver attached to it. This will permit the system to uniquely identify and print to
each model printer on the bus.
12.0
Multiple Practical Automation Printers, of the same model, on the USB bus.
To support multiple printers, of the same model, on a USB bus, the USB Interface must generate a unique
electronic ID number, for each printer. Refer to the section 13.0 for how to make this ID number selection.
With this selection made the USB system will be able to assign a unique USB port and associate it with a
unique ID number for each printer instance.
This has the advantage of being able to support multiple printers, of the same model type, on the USB bus.
It does, however, have the limitation that requires knowledge of this port dynamic assignment to be understood
by the service personnel. Some technical intervention will be required to insure that these unique USB port
assignments (which will be created each and every time that a new printer is attached to the USB bus (because
all will have a unique ID number) remain correctly targeted to the intended physical printer when printers are
replaced. The details of this port management are outside the scope of this document. This information will be
provided, as required, by contacting Practical Automation technical support.
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13.0
USB Interface - ID Number Selection Jumper.
The USB Interface has a selection jumper that controls what type of electronic ID number the interface
will report. It is factory set (JMP 4 installed) to report a fixed model number ID. This fixed ID number is
common for all USB printers of the same model. If this jumper (JMP 4) is cut the USB Interface will report a
unique ID that is different for every USB Interface printer.
This photos below show how to change this jumper selection.
CAUTION:
USB Interface assembly contains electronic devices which can be damaged by electrostatic discharge (ESD) .
Proper handling precautions are required.
REMOVE (2) SCREWS
Remove USB Interface board
FW VERSION
JUMPER – JMP4
Fixed ID --- Jumper IN (Factory default)
Unique ID --- Jumper OUT
14.0
USB Interface – EEprom Firmware Version.
The USB Interface’s firmware is stored in a plug-in EEprom. The firmware version can be determined
by removing the USB interface and viewing the label attached to this EEprom (U3). See right photo above. The
label reflects the last digit of the version number (V1.x).
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15.0
USB Troubleshooting Information
15.1 Why is the USB Printer Driver Icon grayed out?
This gray icon occurs whenever there is no power on the USB connection, either because the printer’s
power is off, or the USB Data Cable is disconnected.
Note: the check mark indicates that the printer is the system’s default printer.
Grayed out Printer Icon
Normal Printer Icon
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15.2 Can I see the Printer’s Status information?
Printer status information can be displayed at the bottom of this “Printers” screen. It is displayed by
highlighting the printer’s icon, with a left mouse click. There may be several printer icons, in the
“Printers” window, however, the information displayed is from the printer that has been highlighted. In
the examples below the printer is displayed as Ready, or Off Line (no power), or with the Door Open
(printhead lever is open). The printer can also report that it is Out of Paper, Output Bin Full (for printers
with a transport-presenter), or Offline due to Diagnostics or an Error.
Printer is Ready; 0 Documents in the printer’s spooler.
Printer is Off Line (no power or disconnected); 0 Documents in the printer’s spooler.
Printer Door is Open (Off Line); 0 Documents in the printer’s spooler.
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15.3 Why do I have a Copy 2 of a Printer Driver Icon?
If you have installed the same printer model on the parallel port (LPT1), and you now install it on
the USB port, the install routine will add “Copy 2” to the name of the newly installed driver. It is a good
idea to rename both of these drivers to indicate to which port they are connected (eg: “PA ITK38 LPT”
and “PA ITK38 USB”). Note that your application may require a specific printer name in order to
function properly. This process for supporting multiple printers of the same model is outside the scope of
this document.
If you only have one printer on one port, and you observe two copies of the driver, you should
correct this by deleting all of the Printer Drivers associated with this model printer (right click on it and
choose Delete). Then reboot your computer and reinstall the driver following the installation procedure
above (Win2K: 4.0, WinXP: 5.0) It is difficult to satisfy the system requirements for Plug and Play
installation manually.
Here is a more detailed explanation of the Windows Plug and Play/New Hardware Found
Detection process:
The printer has embedded in its firmware Plug and Play Information that the
Windows Operating System can read. This information includes the
Manufacturer’s Name and Printer’s Model Number. When the printer is
connected to any port on the computer, and printer’s power is on, Windows
can “see” what printer is connected, through a Plug and Play inquiry. If a
printer is connected to the same port where it already has a Printer Driver
assigned to it, nothing happens. If, however, this printer is attached to a
different port it will be detected as “New Hardware Found”. Since it already
has a Printer Driver for this model loaded, but associated with its original port,
the Window OS will create a second (or third, etc.) copy of the Printer Driver.
This is because all printing is done using the Printer’s name. Windows creates
a new Printer Driver and calls it “Copy 2” to distinguish it from the original
Printer Driver’s name.
In the USB environment the most likely cause for this to occur is that two USB printer’s have
different USB Interface ID numbers (refer to section 9.0). Make sure that the Unique ID selection is
NOT enabled for either of these printers (refer to section 13.0). The Unique ID selection should only be
used if more than one model of a specific printer are to be used on the USB bus.
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16.0
Printer Driver’s Version Information
16.1 Printer Driver Zip File Name Versions
Before the PA Printer Driver is installed, you can verify its version number. This version number is on the label
of its installation floppy disk, the text description label of the Internet downloadable file, or by its file name.
For example, the PA ITX3000G V2.00 Printer Drivers are contained in: ITX202M0.ZIP file.
(where: ITX203Mx.ZIP the “x” = 0 = V2.00, 1 = V2.01, 9 = V2.09, a = V2.10, z = V2.36)
16.2 Viewing the Driver Version After Installation:
Once the PA Printer Driver has been loaded its version may be viewed by following these steps:
First, click
Start=>Settings=>Printers
(for Win 2000 user’s)
Start=>Printers and Faxes
(for XP user’s)
to get the printer screen below.
Then click on the File tab, followed by the Server Properties tab to continue the process.
XP screen shown
select Server Properties
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The screen below will appear. Click on the Drivers tab to continue this process.
On this screen click on the specific driver that you would like to view to highlight it. This example only shows
one, however, many could be displayed. Then click the Properties button to continue this process.
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On the screen below shows a file list. Using the slide bar, on the right, move it to find the file:
ITK38_VERSION.DLL file. Click on this file to highlight it. Then click the Properties button to get the next
screen and continue this process.
Click on the Version tab to continue this process. The next screen shows a list of Item names. Click on the
Product Version name to display the driver’s version in easy to read text shown to the right. The value 2.0.1.0
indicates version V2.01 of the driver, with the release date also displayed. The File Version will also provide
this information.
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17.0
USB to IEEE 1284 Adapter Cable
The USB to IEEE 1284 Adapter Cable (Model #: PA-USBIA / PA Part #: A15-11033) can be used
to convert an ATX 38 or GTX 2002/2003/3004A printer to a USB printer. Most of the information in
this document applies, however, there are several things which must be understood:
-a- the Parallel Interface ACK must be enabled. Refer to the printer’s EEPROM parameter
information, in the printer’s User’s Manual, for how to make this selection.
-b- the USB Driver, supplied with this USB cable, must not be used or loaded on the computer.
-c- the Printer Driver must be a V2.xx driver.
-d- the USB Adapter cable always generates a unique ID number, which is different for every
adapter cable. Understanding of this concept is necessary when changing printers or
cables. Since the adapter cable can stay connected to the PC’s USB bus when a printer is
changed, replacing the printer (and not the adapter cable) doesn’t require changes to the
driver to insure that the correct USB port is still targeted. If the adapter cable is changed,
then the Printer Driver’s icon must be deleted, first, before attaching the printer and its
adapter cable to the USB bus. Follow the installation procedure above (Win2K: 4.0,
WinXP: 5.0) to have this new adapter cable become attached to a new USB port, with the
original Printer Driver, using the Plug and Play process to assign the driver to the USB
port.
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18.0
Windows Blue Screen Error on Win XP
The photo below is a Blue Screen Error condition that can occur on some WinXP PCs. This does not occur on
all XP PCs. The error is caused by having two identical printer model USB printers attached to the USB bus.
For example two ITK38s or two ITX 2002s, etc.
The IT Product USB interface can support duplicates of the same printer, however, a jumper on the USB
Interface needs to be modified to do this.
This Blue Screen error is caused by some USB systems level drivers that are shipped with some (not all) XP
PCs that are more protective and handle this type of bus error by just shutting down (Blue Screen Error). Other
USB system drivers handle differently by adding a suffix, to our USB model number derived serial numbers to
prevent a conflict. In all cases, the system is doing the right thing. It is protecting itself from a user setup error
of having duplicate devices on the USB bus.
The correction for the problem is to only have one printer model connected to the USB bus. If two are needed,
changes are required on the USB Interface to enable a unique serial number to be generated. This, however,
requires the system's operator to handle this unique circumstance when replacing printers (all new printers
appear to be completely unique to the USB system and required re-targeting of the USB's printer port every
time one is replaced). Refer to section 15.3 for details.
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19.0
Modifying the Driver Properties
After the driver has been loaded there are occasions where its driver properties might need to be changed.
The screen below is reached by clicking Start => Settings => Printer. It shows the ICON for the printer
driver, which has just been loaded. The driver’s properties box can viewed by:
selecting the driver’s ICON,
right clicking on it,
highlighting the Properties Tab
and then clicking on it.
The screen below displays the drivers General Properties. From this, other Property Tab selections can be made.
In the “Paper available:” area, shown below, the driver’s default paper size (Letter) is displayed. This selection
can be changed manually using the Device Setting Tab or from an application in programmatic manner. Most of
these printer property attributes are self-explanatory.
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19.1 Custom Page Size Application Note:
The printer driver has the capability of supporting a custom paper size. The following application note outlines
the procedure for adding a custom paper size to the driver’s properties:
GENERAL PRINTER INFORMATION (01/09/2001)
THE USE OF CUSTOM FORMS WITH PRACTICAL AUTOMATION PRINTERS (11/17/2000)
I . GENERAL
------------------The Windows 2000 operating system provides for user defined custom forms. Practical Automation printer drivers support
properly designed custom forms. Refer to the notes below for form parameters.
II. DEFINING CUSTOM FORMS
---------------------------------------------To generate a custom form:
-1- Open the printers folder
-2- Highlight the desired Practical Automation Printer
-3- Select the forms definition dialog from File->Server Properties->Form Tab
-4- Enter the new form information. Note that the width and length, of the new form, must be within the selected printer’s
custom forms capabilities. Also, note that the margins entered must be the default printer margins that are defined for
each printer. Please consult the table at the end of this document for legal form values. After entering the new form, the
form will be available for printing and visible in the paper size selection list.
Note that a form may be designed that is of legal width and length but not be visible to the driver of interest because its
dimensions are outside the printer legal range.
III. Printer forms Min\Max\Margins
---------------------------------------------------------------------Printer
Width
Length
Lt\Rt Margins Top\Bot Margins
Type
---------------------------------------------------------------------ATX38/ITK38
min = 6.00
min = 3.00
0.25\0.25
0.125\0.125
max = 8.50
max = 25.50
---------------------------------------------------------------------ATX24/ITK24
min = 1.00
min = 3.00
0.193\.193
0.125\0.125
max = 4.48
max = 25.50
---------------------------------------------------------------------ATX23/ITK24
min = 1.00
min = 3.00
0.25\0.25
0.125\0.125
max = 3.35
max = 25.50
---------------------------------------------------------------------GTX3004/ITX2004
min = 2.00
min = 3.50
0.055\0.055
0.08\0.08
max = 4.00
max = 25.50
---------------------------------------------------------------------GTX2003/ITX2003
min = 1.00
min = 3.00
0.055\0.055
0.08\0.08
max = 3.25
max = 25.50
---------------------------------------------------------------------GTX2002/ITX2002
min = 1.00
min = 3.00
0.055\0.055
0.08\0.08
max = 2.00
max = 25.50
----------------------------------------------------------------------
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Version V1.02
TEST PAGE FAILED TO PRINT MESSAGE (01/09/2001)
I . GENERAL
------------------The Windows 2000 Printer Installation Wizard (as well as the Printer Properties, function in the Printers Folder) allows for
the printing of a test page. This test page includes information about the PC, and printer. Printer names and locations are
detailed on the test page. The test page is organized to print on an 8.5 x 11 inch sized document. Because Practical
Automation printers are available in widths of 2 to 8.5 inches, and the paper length can vary, from 2 to 17.5 inches the test
page may be truncated when it prints. This is NOT an error, all printing, from application programs, will print correctly.
II. TEST PAGE FAILED TO PRINT MESSAGE
---------------------------------------------------------------------------------Under certain circumstances a "TEST PAGE FAILED TO PRINT" message will appear. This is due to the fact that the
operating system has determined that the printer page size is too short for the printing of the test page. Note that this may,
or may not, occur depending on the printer(s) installed and the number of previously defined pages applicable to this
printer, appearing in the Print Servers Property (Forms Tab) folder. If the message appears, change the Properties->
Advanced-> Printing Defaults-> Advanced and set default page size to 10.25 inches (accessed in the printers folder).
Press the appropriate OKAY and APPLY command buttons. Test page will now print. (Note that truncation will still occur
on printers less than 8 inches wide.)
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Version V1.02

Revised 3/7/2003

Transcription

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