United Campervans and Alpha Campervans

United Campervans and
Alpha Campervans
Tr a vel Ind ustry Gu ide to Mo to rho m es i n N ew Zea l a nd
VALID TO 31 MARCH 2015
Revised November 2013
w w w. u n i t e d c a m p e r v a n s . c o . n z
w w w. a l p h a c a m p e r v a n s . c o . n z
You, United and Alpha - a recipe for success
United Campervans and Alpha
Campervans
When the United Campervan brand was first
established the aim of the whole team was to provide
our business partners and their clients with a product
we could be proud of, and one which they knew
they could trust. The mantra became “excellent
campervans – excellent people – an excellent
holiday in our beautiful land” and that is the
philosophy that remains at the core of these two
brands, now part of the thl group.
The United Campervans and Alpha Campervans
brands are iconic in the New Zealand motorhome
sector because the team have deliberately tailored the
products and service style to the New Zealand
self-drive touring environment.
Many of the United and Alpha team members
remain working closely with the brands under the
thl umbrella. Everyone in the multilingual team is
passionate about their South Pacific home and eager
to share that passion with the travellers, your clients
who hire United and Alpha motorhomes. In an industry
where dreams of the perfect holiday are at stake, we
are aware you are placing your client’s expectations
in our hands. You can rest assured we take that
responsibility extremely seriously and will do our
utmost to ensure your clients motorhome experience
in New Zealand is a special time they will never forget.
Working positively with our valued trade partners is our
focus and your continued support is always appreciated
and never forgotten.
2
In today’s world
The sister fleets of United and Alpha are known for their
exceptional quality and reliability:
 Our premium fleet of United Campervans. Introduced
from new these fully equipped, self-contained
motorhomes built on Mercedes-Benz chassis, all with
automatic transmission, are guaranteed under 3 years old
as of 01 April 2014.
 Alpha Campervans is our standard fleet of fully equipped
motorhomes, all fully self-contained. Alpha Campervans
are drawn from the United Campervans fleet and range
in age from 2.5 years to 5 years as of 01 April 2014.
United, Alpha and sustainable tourism
 As brands integral to the New Zealand tourism industry,
we believe it is important that we manage our business
in a sustainable way. To that end we have dedicated
ourselves to attain the national quality assurance
programme’s top standard - New Zealand Qualmark
Enviro Gold.
We are fully supportive of initiatives to educate our
customers on the importance of the environment to
our industry and will ensure they have this information
to hand on arrival in New Zealand that will make their
holiday more pleasurable.
Contents
You, United and Alpha –
a recipe for success . . . . . . . . . . . . . . . . . . . . . . . 2
United Campervans
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
United 6 Premier Motorhome . . . . . . . . . . . . . . . . . . . . . . .
United 4 Premier Motorhome . . . . . . . . . . . . . . . . . . . . . . .
United 2+1 Premier Motorhome . . . . . . . . . . . . . . . . . . . . .
United 2 Premier Motorhome. . . . . . . . . . . . . . . . . . . . . . .
Vehicle specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
5
5
6
6
7
Alpha Campervans
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
6 Berth Alpha Campervan. . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4 Berth Automatic Alpha Campervan. . . . . . . . . . . . . . . . . . 9
2+1 Berth Automatic Alpha Campervan . . . . . . . . . . . . . . 10
2 Berth Automatic Alpha Campervan. . . . . . . . . . . . . . . . . 10
Vehicle specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Vehicle equipment . . . . . . . . . . . . . . . . . . . . . . . 12
Bicycles for hire
Reservations
. . . . . . . . . . . . . . . . . . . . . . . . . 13
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Standard rates
All inclusive rates
Insurance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Terms and conditions
Calculating rate
Minimum hires/one way hires
Promotional rate offers
Long Term hires
Multiple rentals
. . . . . . . . . . . . . . . 17-18
Commission
Invoicing
Agents vouchers
Change of drop off destination
Extending the rental
Payment
Credit and debit cards
Cancellations
Road User charges/Diesel Tax
On road assistance
Animals
Smoking policy
Repairs
Driver requirements
Traffic and camping infringements
Contact details
Road restrictions
Vehicle substitution and design
Public holiday surcharge
Auckland depot
. . . . . . . . . . . . . . . . . . . . . . . . . . 19
Christchurch depot
Group travel
. . . . . . . . . . . . . . . . . . . . . 20
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Other Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Interislander Ferry
Wheelaway Holiday Parks
Tourism Radio Guide
Travel Apps
General information
. . . . . . . . . . . . . . . . . 23-24
Travelling in New Zealand
Fuel costs
Road user charge/diesel tax
Northern Gateway Toll Road
Freedom Camping
Travel time and distance charts
Useful website links
Industry discounts
Agent resources
3
United Campervans
The United Campervans fleet consists of over 400 modern vehicles, quality built and fitted out to our own specifications in New Zealand.
Our annual replacement programme ensures all vehicles are less than 3 years old. United vehicles are shown in detail on the following pages.
transmission
transmission
United 6 Premier Motorhome United 4 Premier Motorhome
Spacious with seating for all six passengers at the front of
the vehicle and sleeping in 3 double beds. Page 5
This model provides extensive living space for four adults and features seating
for all four passengers at the front of the vehicle. Page 5
transmission
transmission
United 2+1 Premier Motorhome United 2 Premier Motorhome
A larger model providing more living space and comfortable sleeping for
two adults and an infant or child. Page 6
A two berth model with automatic transmission. Suitable for two adults in a
large double bed or 2 single beds. Page 6
Vehicle Facilities Symbol Key
6
6
Capacity adults
Internal access
Swivel seats in
driver’s cab
Baby/child booster
seat fitting
Hot & cold
pressurised water
Beds - sleeping
capacity
Full living kit
Toilet and
shower
Gas cooker 4 burner and grill
Heating
(electric and gas)
Heating
(electric only)
Microwave oven
Filtered
drinking water
Gas cooker 2 burner
Range hood
LCD screen &
DVD player
Refrigerator
Radio/CD player
Electric
entrance step
Automatic
transmission
Manual
transmission
Air conditioning
in driver’s cab
STEP
Storage
Security safe
6
3
FULLY
FULLY SELF
SELF
CONTAINED
CONTAINED
Bicycle racks &
bike capacity
Fully self
contained
Number of
Seatbelts
Please Note: All vehicle specifications and facilities shown in this Travel Industry Guide are an indication only and are subject to change.
4
United 6 Premier
Motorhome
United 4 Premier
Motorhome
transmission
transmission
This luxuriously appointed vehicle can easily sleep up to six
adults. No more arguments about who gets the best view –
now everyone is seated at the front of the vehicle. Built on
a Mercedes-Benz chassis and featuring an unobstructed walk
through from the driver’s cab to a very spacious rear living
area, this vehicle is pure class!
Everyone really travels together in this automatic motorhome
with two seated in the driver’s cab and two in purpose built
reclining seats directly behind the driver. And at the end of
the day the seats can be swivelled around to create a lounge
area to watch a DVD, enjoy a drink or play games. A very
large living area offers a convenient layout and great facilities.
Refer to page 7 for full vehicle specifications.
Refer to page 7 for full vehicle specifications.
Features
See page 4 for symbol key
6
6
Features
See page 4 for symbol key
4
Bed Configuration
1 double upper
(2.16m x 1.35m)
6
4
Bed Configuration
1 double upper
(2.16m x1.35m)
4
plus 1 rear
(2.18m x 1.65m)
plus 1 king size rear
(2.18m x 1.68m)
1 double behind driver
(1.85m x 1.17m)
3
3
FULLY
FULLY SELF
SELF
CONTAINED
CONTAINED
STEP
FULLY
FULLY SELF
SELF
CONTAINED
CONTAINED
STEP
da
y
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da
ni
Seat Belt Guide for the United 6 Premier Motorhome
Seat belt fitted
A Child/Baby Seat can be fitted to all seats directly behind the
driver. Please note that this may differ in some vehicle models.
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ni
Seat Belt Guide for the United 4 Premier Motorhome
Seat belt fitted
A Child/Baby Seat can be fitted to either seat directly behind the
driver. Please note that this may differ in some vehicle models.
5
United 2+1 Premier
United 2 Premier
Motorhome
Motorhome
transmission
transmission
This super motorhome has everything. Built on the long wheel
base version of the Mercedes-Benz this vehicle provides extensive living space and facilities for a couple or small family, with
enhanced seating and sleeping comfort for a child or infant.
This vehicle is a winner.
This popular automatic model has rapidly become the small
vehicle of choice for two adults. The cleverly designed interior
provides internal access between the driver’s cab and the rear
living/sleeping area with its excellent facilities. A warm and
modern look creates a welcome living environment.
Refer to page 7 for full vehicle specifications.
Refer to page 7 for full vehicle specifications.
Features
Features
See page 4 for symbol key
See page 4 for symbol key
2+1
3
2
Bed Configuration
3
1 double
(2.22m x 1.78m)
and 1 single bed
(1.75m x .66m)
FULLY
FULLY SELF
SELF
CONTAINED
CONTAINED
y
or 2 single beds
bed 1 (1.94m x .61m)
bed 2 (1.84m x .61m)
2
FULLY
FULLY SELF
SELF
CONTAINED
CONTAINED
da
ni
gh t
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ni
1 double
(1.85m x 1.78m)
y
da
Bed Configuration
2
or 3 single beds
bed 1 (2.22m x .62m)
bed 2 (2.22m x .62m)
bed 3 (1.75m x .66m)
2
2
Seat Belt Guide for the United 2+1 Premier Motorhome
Seat Belt Guide for the United 2 Premier Motorhome
Seat belt fitted
A Child/Baby Seat can be fitted to the third passenger seat
behind the driver.
Seat belt fitted
As the passenger air bag cannot be disabled a baby/child seat
cannot be fitted to this model.
6
United Vehicle Specifications
Vehicle
Specification
United 6 Premier
Motorhome
United 4 Premier
Motorhome
United 2+1 Premier
Motorhome
United 2
Premier
Motorhome
Vehicle model
Mercedes-Benz or Volkswagen
Mercedes-Benz or Volkswagen
Mercedes-Benz
Mercedes-Benz or Volkswagen
Height x length x width
3.03m x 7.40m x 2.25m
3.03m x 6.90m x 2.25m
2.7m x 7.0m x 2.0m
2.7m x 6.0m x 2.0m
Internal height
2.10m
2.10m
1.94m
1.90m
(width does not include mirrors)
Engine specification
2.2 litre turbo diesel
2.2 litre turbo diesel
2.2 litre turbo diesel
2.2 litre turbo diesel
Manual or automatic
transmission
5 Speed Automatic / Tiptronic
5 Speed Automatic / Tiptronic
5 Speed Automatic
5 Speed Automatic
Fuel consumption (approx)
8 –13km/litre
8 –13km/litre
13km/litre
9km/litre
Fuel capacity
75L
75L
75L
75L
Power steering
Yes
Yes
Yes
Yes
Air-conditioning
Driver’s cab only
Driver’s cab only
Driver’s cab only
Driver’s cab only
Power supply (volts)
12V battery and 240V mains
12V battery and 240V mains
12V battery and 240V mains
12V battery and 240V mains
Capacity
6
4
2 Adults + 1 child
2
Walk through to
rear cabin
2 in driver’s cab & 4 seated
behind driver
Walk through to rear cabin
Walk through to rear cabin
Walk through to rear cabin
2 in driver’s cab &
2 behind driver
2 in driver’s cab &
1 behind the driver
2 in driver’s cab
Baby/Booster seat fittings
4 – on seats behind driver
2 – on seats behind driver
1 on seat behind driver
No
Shower and toilet
Yes
Yes
Yes
Yes
Hot/cold
pressurised water
Yes
Yes
Yes
Yes
Filtered water system
Yes
Yes
Yes
Yes
Fresh water tank capacity
82 – 93L
82 – 93L
65L
63L
Waste water holding
tank capacity
82 – 97L
82 – 97L
80L
67L
1 double (2.20m x 1.78m)
and 1 single bed (1.75m x .66m)
1 double (1.85m x 1.78m)
(max number of people)
Internal access
Seatbelts
Number of beds
and bed
dimensions
1 double
(upper 2.16m x 1.35m)
plus 1 rear
(2.18m x 1.65m)
1 double behind driver
(1.85m x 1.17m)
1 double
(upper 2.16m x1.35m)
plus 1 king size
(rear 2.18m x 1.68m)
or 3 single beds
bed 1 (2.22m x 0.62m)
bed 2 (2.22m x 0.62m)
bed 3 (1.75m x 0.66m)
or 2 single beds
bed 1 (1.94m x 0.61m)
bed 2 (1.84m x 0.61m)
Gas bottle capacity
9kgs
9kgs
9kgs
4kgs
Gas stove
4 Burner with oven & grill
4 Burner with grill
3 Burner with grill
2 Burner
Range hood
Yes
Yes
Yes
No
Refrigerator - 12 volt
small freezer unit
130L
110L
110L
80L
Microwave - 240 volt
Yes
Yes
Yes
Yes
Heating
Electric / gas
Electric / gas
Electric / gas
Electric / gas
Storage
Extensive inside and out
Extensive inside and out
Extensive
Extensive
Security safes
Yes
Yes
Yes
Yes
Radio/CD player
Yes
Yes
Yes
Yes
LCD screen & DVD player
Yes
Yes
Yes
No
Bicycle racks & bicycles
Available for hire
Available for hire
Available for hire
Available for hire
Please note: All vehicle specifications and facilities are an indication only and may be subject to change as new models are introduced to the fleet.
7
Alpha Campervans
An Alpha Campervan is an affordable motorhome option which will suit the traveller looking for quality but who is prepared to forgo the
enhancements offered by the newer premium United Campervans product. Alpha Campervans are all 2½ to 5 years old (as of 1 April 2014).
transmission
transmission
6 Berth Alpha Automatic Campervan 4 Berth Automatic Alpha Campervan
Spacious living area and sleeping for Comfortable living space and sleeping for four adults in
six adults in 3 double beds. Page 9 1 double bed plus 1 king size or 2 single beds. Page 9
transmission
transmission
2+1 Berth Automatic Alpha Campervan 2 Berth Automatic Alpha Campervan
Plenty of living space in this 7 metre long automatic Mercedes-Benz An automatic Mercedes-Benz with a very popular layout and sleeping
for 2 adults and a child. Page 10 for two in 1 large double or 2 single beds. Page 10
Vehicle Facilities Symbol Key
6
Automatic
transmission
Swivel seats in
driver’s cab
Baby/child booster
seat fitting
Hot & cold
pressurised water
Air conditioning
in driver’s cab
Full living kit
Toilet and
shower
Gas cooker 4 burner and grill
Beds - sleeping
capacity
Heating
(electric only)
Microwave oven
Filtered
drinking water
Heating
(electric and gas)
Range hood
LCD screen &
DVD player
Gas cooker 2 burner
Radio/CD player
Electric
entrance step
Refrigerator
Security safe
Storage
6
Capacity adults
6
3
FULLY
FULLY SELF
SELF
CONTAINED
CONTAINED
Bicycle racks &
bike capacity
Fully self
contained
Number of
Seatbelts
Internal access
Please Note: All vehicle specifications and facilities shown in this Travel Industry Guide are an indication only and are subject to change as new models are introduced to the fleet.
8
6 Berth Automatic
Alpha Campervan
4 Berth Automatic
Alpha Campervan
transmission
This spacious addition to Alpha’s automatic models very comfortably
accommodates 6 people. Everyone travels together seated in the
front of the vehicle, with the driver. Unobstructed walk through
access from the driver’s cab leads to a stylish and thoughtfully
designed rear living area. Sleeping arrangements feature double beds
above the driver’s cab and behind the driver’s seat, plus a large king
size bed in the back. Discover New Zealand in style in your home
away from home.
transmission
In this automatic motorhome built to our own innovative
design, everyone can discover beautiful New Zealand up front,
with two seated in the driver’s cab and two in purpose built
seats directly behind the driver. At night the driver’s cab seats
swivel around to make a lounge area perfect for watching a
DVD, enjoying a drink or playing games. The rear can be used
as a dining area or left conveniently made up as a bed.
Refer to page 11 for full vehicle specifications.
Refer to page 11 for full vehicle specifications.
Features
See page 8 for symbol key
6
6
6
Features
See page 8 for symbol key
Bed Configuration
1 double upper
(2.16m x 1.35m)
4
plus 1 rear
(2.18m x 1.65m)
FULLY
FULLY SELF
SELF
CONTAINED
CONTAINED
Bed Configuration
1 double upper
(2.16m x1.58m)
4
1 double behind driver
(1.85m x 1.17m)
3
4
plus 1 king size rear
(2.18m x 1.70m)
3
FULLY
FULLY SELF
SELF
CONTAINED
CONTAINED
da
y
gh t
ni
Seat Belt Guide for the 6 Berth Alpha Campervan
Seat belt fitted
Lap belt fitted
A Child/Baby Seat can be fitted to the front passenger seat or
either belted seat at the rear of the living cabin. Please note that
this may differ in some vehicle models.
Seat Belt Guide for the 4 Berth Automatic
Alpha Campervan
Seat belt fitted
A Child/Baby Seat can be fitted to either seat directly behind the
driver. Please note that this may differ in some vehicle models.
9
2+1 Berth Automatic
Alpha Campervan
2 Berth Automatic
Alpha Campervan
transmission
transmission
Looking for economy coupled with a little bit of luxury? Then this
superb smaller motorhome is for you. Extra space and innovative
features are included in the stylish kitchen, bathroom and living
areas. Curved cabinetry not only provides ample storage but also
creates an environment that’s pleasing to the senses. Lounge area
complete with an LCD screen and DVD player, and a third seat can
be converted into a bed for an infant or child. Couples and small
families - look no further!
This popular layout built on the Mercedes-Benz chassis with automatic
transmission offers two persons on a limited budget exceptional
value. Easy, reliable driving, direct access from the driver’s cab to
the rear living area, side and rear entrance doors and a spacious and
modern interior make it a great choice for a relaxed and convenient
motorhome holiday. And, of course, the vehicle comes complete
with everything needed for cooking, eating and sleeping – just tell
your clients to bring their favourite music to play.
Refer to page 11 for full vehicle specifications.
Refer to page 11 for full vehicle specifications.
Features
See page 8 for symbol key
2 +1
3
Features
See page 8 for symbol key
2
Bed Configuration
3
1 double
(2.22m x 1.78m)
and 1 single bed
(1.75m x .66m)
FULLY
FULLY SELF
SELF
CONTAINED
CONTAINED
Bed Configuration
1 double
(upper 1.84m x 1.78m)
or 2 single beds
bed 1 (1.84 x .61m)
bed 2 (1.94 x .61m)
2
or 3 single beds
bed 1 (2.22m x .62m)
bed 2 (2.22m x .62m)
bed 3 (1.75m x .66m)
2
2
2
FULLY
FULLY SELF
SELF
CONTAINED
CONTAINED
da
y
y
da
ni
gh t
gh t
ni
Seat Belt Guide for the 2+1 Berth Automatic
Alpha Campervan
Seat Belt Guide for the 2 Berth Automatic
Alpha Campervan
Seat belt fitted
A Child/Baby Seat can be fitted to the third passenger seat
behind the driver.
Seat belt fitted
As the passenger air bag cannot be disabled a baby/child
seat cannot be fitted to this model.
10
Alpha Vehicle Specifications
Vehicle
Specifications
6 Berth
Automatic
Alpha Campervan
4 Berth
Automatic
Alpha Campervan
2+1 Berth
Automatic
Alpha Campervan
2 Berth
Automatic
Alpha Campervan
Vehicle model
Mercedes-Benz Sprinter
Mercedes-Benz Sprinter
Mercedes-Benz Sprinter
Mercedes-Benz Sprinter
Height x length x width
3.03m x 7.4m x 2.25m
3.25m x 6.90m – 7.20m x 2.30m
2.70 x 7.0 x 2.0m
2.7m x 6.0m x 2.0m
Internal height
2.10m
2.10m
1.90m
1.90m
Engine specification
2.2 litre turbo diesel
2.0 or 2.2 litre turbo diesel
2.2 litre turbo diesel
2.2 litre turbo diesel
Manual or Automatic
Transmission
5 Speed Automatic / Tiptronic
5 Speed Automatic / Tiptronic
5 Speed Automatic
5 Speed Automatic
Fuel consumption (approx)
8 –13km/litre
8 –13km/litre
9km/litre
9 –12km/litre
Fuel capacity
75L
75L
75L
75L
Power steering
Yes
Yes
Yes
Yes
Air-conditioning
Driver’s cab only
Driver’s cab only
Driver’s cab only
Driver’s cab only
Power supply (volts)
12V battery and 240V mains
12V battery & 240V mains
12V battery & 240V mains
12V battery & 240V mains
Capacity (max number
of people)
6
4
2 Adults + 1 child
2
Drivers cab swivel seats
Yes
Yes
Yes
No
Internal access
Walk through to
rear cabin
Walk through to rear cabin
Walk through to rear cabin
Walk through to rear cabin
Seatbelts
2 in driver’s cab & 4 seated behind
driver
2 in driver’s cab and 2 behind
driver
2 in driver’s cab /1 behind driver
2 in driver’s cab
Baby/Booster seat fittings
Yes
Yes - 2 on both rear seats
1 on seat behind driver
No
Shower and toilet
Yes
Yes
Yes
Yes
Hot/cold pressurised water
Yes
Yes
Yes
Yes
Filtered water system
Yes
Yes
Yes
Yes
Fresh water tank capacity
82 – 93L
68 – 93L
75L
63L
Waste water holding tank capacity
82 – 97L
97L
100L
67L
(width does not include mirrors)
1 double bed (2.22m x1.78m)
1 double bed (upper 2.16m x1.35m)
Number of beds
and bed dimensions
plus 1 king size bed (rear 2.18m x 1.65m)
plus 1 double bed behind driver
(1.85m x 1.17m)
Gas bottle capacity
1 double bed (upper 2.16m x1.58m)
and 1 single bed (1.75m x 0.66m)
1 double (upper 1.84m x1.78m)
plus 1 rear bed (2.18m x 1.70m)
or 3 single beds
Bed 1 (2.22m x 0.62m)
Bed 2 (2.22m x 0.62m)
Bed 3 (1.75m x 0.66m)
or 2 singles
Bed 1 (1.84m x 0.61m)
Bed 2 (1.94m x 0.61m)
9kgs
9kgs
4kgs
4kgs
Gas stove
4 Burner & grill
3 Burner & grill
4 Burner with grill
2 Burner
Refrigerator/ - 12 volt
small freezer unit
130L
110L
80L
80L
Microwave - 240 volt
Yes
Yes
Yes
Yes
Heating
Electric / gas
Electric / gas
Electric / gas
Electric / gas
Security Safes
Yes
Yes
Yes
Yes
Radio/CD player
Yes
Yes
Yes
Yes
LCD screen & DVD player
Yes
Yes
Yes
No
Bicycle racks and bicycles
Available for hire
Available for hire
Available for hire
Available for hire
Please note: All vehicle specifications and facilities are an indication only and may be subject to change as new models are introduced to the fleet.
11
Vehicle Equipment – Items for hire
The following equipment is standard in all United and Alpha
Campervan hires.
Cutlery
n
n
n
n
Forks
Knives
Spoons
Tea Spoons
The following additional items are available for hire
and should be reserved when booking the vehicle:
Snow chains ..................................................................................................... FREE
Table and 2 picnic chairs .................................................... NZ$25.00 per hire
Can Opener
Chopping Board
Coffee Plunger
Colander
Kitchen Knife
Corkscrew
Dish Brush
Electric Kettle
Electric Toaster
Frying Pan
Grater
Bowls
Paring/Vegetable Knife
Plastic Containers
Potato Masher
Saucepan Set
Tea Towels
Tongs
Vegetable Peeler
Whisk
Whistling Kettle
Wooden Spoon
Glasses & Crockery
Additional picnic chair ...........................................................NZ$5.00 per hire
Bicycle racks (on all models) ............................................. NZ$50.00 per hire
Bicycles .................................................................................... NZ$12.00 per day
Bicycle child seat .................................................................. NZ$25.00 per hire
SIM Card for Mobile phone ................................................................NZ$20.00
Tourism Radio Tour Guide ......................................................................... FREE
GPS Navigation System ..........................................................NZ$5.00 per day
(maximum NZ$200 per hire – NZ$100 excess applies to the
GPS including accessories)
Additional Items for Hire
01 October 2014 to 31 March 2015
The following additional items are available for hire and should be
reserved when booking the vehicle:
Baby seats, baby capsules/child seats.................................... NZ$36.00 per hire
Snow chains ...........................................................................NZ$36.00 per hire
Table .......................................................................................NZ$25.00 per hire
Chairs......................................................................................NZ$18.00 per hire
First Aid Kit ...........................................................................NZ$35.00 per hire
Bicycle racks (on all models) .............................................NZ$50.00 per hire
n Crockery Set
n Water Glasses
n Wine Glasses
Bicycles ....................................................................................NZ$12.00 per day
Bicycle child seat ..................................................................NZ$25.00 per hire
Laundry Equipment
n
n
n
n
Valid to 30 September 2014
Baby seats, baby capsules/child seats............................................NZ$25.00 per hire
Kitchen Equipment
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
Additional Items for Hire
Coat Hangers
Clothes Pegs
Bucket
Dustpan and Brush
SIM Card for Mobile phone ...............................................................NZ$20.00
Mobile WiFi ............................................................................NZ$10.00 per day
(maximum NZ$100 per hire)
GPS Navigation System .......................................................NZ$10.00 per day
(maximum NZ$100 per hire)
Pre-Purchase Fuel Option...................................................Details on request
Linen & Bedding
n
n
n
n
n
Blankets
Duvets
Pillows and Pillow Cases
Sheets
Towels
Pre-Purchase Gas ..................................................................Details on request
Toilet Emptying Service ...................................................... NZ$75 per rental*
*On drop off the vehicle, customers will have the convenience of having
the toilet emptied for them.
Please Note: This information is correct at the time of printing but is subject to change without notice.
12
Bicycles for hire
Bicycles and bicycle racks
United Campervan and Alpha Campervans offer bicycle racks and
bicycles for hire in Auckland and Christchurch in conjunction with all
vehicle models.
The following information should be noted:
n The bicycles are all general purpose hybrid models suitable for both
road use and moderate off road conditions.
n Similar children’s models are available on request.
n For pre-booked bicycles the bicycle rack will be fitted to the
motorhome at the depot prior to pick up. Clients will then proceed
to the nearby bicycle specialist, Natural High Ltd, to collect their
bicycles. This visit will include a personal fitting to make sure the
bicycle is suitable for each person. Bicycles must also be returned to
the Natural High depot at the end of the hire.
n Due to reduced demand during the winter period the Natural
High depots may be closed on weekends and in these instances the
bicycles will be available with the vehicle on pick up from the United
Depot and may also be returned to the depot.
n A maximum of three bicycles can be fitted on the bicycle rack
provided on the 6 and 4 Berth motorhomes. On all 2+1 and 2
Berth models the maximum is two bicycles.
n A helmet [compulsory in New Zealand], cycle lock and repair kit
are supplied with each bicycle.
n An Insurance Excess of NZ$400 applies to each hire and covers all
bicycles carried on the same vehicle [maximum 3]. The NZ$400
Excess will apply regardless of the number of bicycles damaged. The
Excess can be reduced to Nil by payment of NZ$1.20 per day to
Natural High Ltd on pick up.
n Bicycle hire is subject to availability at all times. Bookings should be
completed at the same time as the vehicle hire in order to avoid
disappointment due to non availability.
Hire charges are:
Bicycle:
NZ$12 per bicycle, per day
Bicycle Rack:
NZ$50 per hire
Bicycle Child Seat:
NZ$25 per seat, per hire
n The above rates are non commissionable
More specialised bicycle equipment can also be accommodated
by our arrangement with specialist bicycle rental company,
Natural High Ltd. Natural High offers mountain bikes, road and
touring bikes and other touring accessories. Bicycle racks should
be ordered from United Campervans and Alpha Campervans
at the same time as the vehicle, then contact made with Natural
High direct on
[email protected] for other services.
Bicycle pick up and drop off is available at Natural High’s
convenient airport locations in Auckland and Christchurch and
full directions will be provided by United Campervans and Alpha
Campervans on vehicle pick up. All Natural High equipment can
be taken on a one way basis between Auckland and Christchurch
at no additional charge.
For further information download the “Bicycles for Hire”
document from the Agent Information section of United’s
Website
www.campervan.co.nz or refer to www.naturalhigh.co.nz
Cycling opportunities
Agents are invited to contact Natural High for access to a
series of motorhome itineraries around New Zealand which
include detailed road cycling and mountain biking opportunites
of various durations. These are an excellent source of where to
ride, how to get there and where to stay.
Website:
Email:
www.naturalhigh.co.nz
[email protected]
n Hires can be one way between Auckland and
Christchurch [or vice versa] at no additional cost
13
Reservations
Making reservations
thl’s Aurora B2B online booking system is
the recommended method of transacting reservations.
Benefits include:
Alternatively, reservations can be made through any of the
company’s communication systems:
Telephone:
+64 9 275 9919
Facsimile:
+64 9 275 9969
n Real time access to the United Campervans and Alpha
Campervans fleets for immediate confirmations.
Freephone:
0800 759 919 (New Zealand only)
International Freephone:
00800 200 80 801
n An ability to put a vehicle on ‘Hold’ for up to 48 hours.
Email:
[email protected]
Reservations:
[email protected]
n A guarantee that the ‘best price’, including any applicable special
offers, will always be quoted whether you access the system for a
quote or a booking.
n An opportunity to enhance your clients’ pick up process by
having them load their own contact information and licence
details before arrival.
n Rental rates may be set to show in currencies other than New
Zealand Dollars, such as Euros, Australian Dollars, United States
Dollars, Pounds Sterling and Danish Kroner at a rate chosen by
you which can be changed at any time.
n Multiple access within the same Tour Operator or Agent
organisation can be set up allowing individual consultants to each
have their own login access.
n Sub agent access can be set up allowing Retail Travel Agents to
make bookings direct in thl’s B2B which are then processed
via the Wholesaler.
There are several ways you can work with the
thl B2B system.
n Log in to get a quote, check availability or make a reservation in
real time.
n Your customers can make bookings starting from your site using
the thl booking engine in a booking widget. You will be paid
commission on these bookings on a monthly basis. If you want to
implement this, please contact your Account Manager in the first
instance.
n Your own booking engine can check availability and make
reservations directly with Aurora B2B through an xml link.
If you are not currently using Aurora B2B and would like access then
contact your Account Manager or email [email protected]. We will
help you through the simple process regardless of which option you
choose to work with.
14
Reservations are handled daily all year except Christmas Day
To help us ensure your clients’ complete satisfaction please provide
the following information when making your reservation request:
1. Client’s name under which the booking is to be registered.
2. Flight Arrival and Departure times - MOST IMPORTANT.
3. Overnight accommodation details if applicable.
4. Number of passengers e.g. 2 Adults, 2 Children (Clients under
17 years are classified as Children).
5. Extra items required and numbers e.g. 1 baby seat, 1 picnic table,
4 picnic chairs (If a baby seat or child seat is required please
indicate the age and weight of the child).
6. Pick Up location and Drop Off location (Auckland or
Christchurch).
7. Pick Up Date and Drop Off Date.
8. Time of Pick Up at Depot.
9. Time of Drop Off at Depot.
Please note that Pick Up and Drop Off must be between the hours of
0800 and 1630.
10. Interisland Ferry requirements if applicable. Please ensure full
details are supplied as indicated on Page 22 of this guide.
Cancellations
You may, at no cost, cancel your reservation within 72 hours
of receipt of our confirmation. Thereafter the booking will be
considered live and cancellation fees will apply.
United recommendation
We strongly suggest that your clients arriving in New Zealand on
long haul flights have a one-night stopover before commencing
their motorhome journey to avoid driving in unfamiliar conditions
with jet-lag.
Rates
United Campervans are less than 2½ years old and all Alpha Campervans are between 2½ and 5 years old (as of 1 April 2014)
What is included in the United Campervans and Alpha Campervans rates
Valid to 30 September 2014
Valid to 01 October 2014 - 31 March 2015
Standard Rates
Standard Rates
n Free transfers on vehicle pick up from the airport, or airport or
city hotel, to our conveniently located depots
n Free transfers on departure to the airport or airport hotel
n Unlimited kilometres
n Goods & Services Tax (GST)
n Standard Insurance with a NZ$5,000 Bond/Excess. If a credit
card is used for payment of the Bond this will not be debited
from the card but an authorisation for charges up to NZ$5,000
will be obtained. Sufficient credit must be available to cover this.
Overhead and under-body damage, single vehicle accident and
vehicle roll over are all covered
n Demurrage costs
n Diesel Tax/Road User Charges
n Vehicle living equipment
n Snow chains where required
n Tyre repair and/or replacement
n One way fees
n Extra driver fees
n Tourism Radio Tour Guide
n Exclusive 10% commission when ordering grocery supplies from
www.holidaygroceryboxes.co.nz for your clients
(use e-voucher code “United”)
n Cleaning fees and pre-departure vehicle preparation
n Supermarket Discount Card valid at almost 100 supermarkets
throughout New Zealand
n Complimentary Camping Park directories and other tourist
information
n Complimentary New Zealand Travel Guide incorporating a Road
Atlas and United Campervans and Alpha Campervans vehicle
instructions manual
n LCD screen and DVD player in all 6, 4 and 2+1 Berth vehicles
n A freephone 0800 helpline providing 24 hour roadside assistance
throughout New Zealand
n Free transfers between branch and airport on day of vehicle pick
up and drop off
n Unlimited kilometres
n Goods & Services Tax (GST)
n Standard United and Alpha Insurance with a NZ$5,000 Bond/Excess,
which can be paid by credit card. This amount will be debited to
the hirer’s credit card when the vehicle is collected. Overhead and
under-body damage, single vehicle accident and vehicle roll over are all
covered
n Demurrage costs
n Vehicle living equipment
n One way fees
n Extra driver fees
n Tourism Radio Tour Guide
n Cleaning fees and pre-departure vehicle preparation
n Supermarket Discount Card valid at almost 100 supermarkets
throughout New Zealand
n Complimentary New Zealand Travel Guide including a
New Zealand Road Atlas and a United Campervans or
Alpha Campervans Manual
n Complimentary Camping Park directories and other tourist
information
n LCD screen and DVD player in all 6, 4 and 2+1 Berth vehicles
n A freephone 0800 helpline providing 24 hour roadside assistance
throughout New Zealand
All Inclusive Rates
For an extra NZ$32.00 enjoy all the inclusions of Standard
Rates plus the following:
n Comprehensive Insurance cover with NO Bond/Excess (Credit
card details will be taken for a fuel and cleaning Security Deposit
of NZ$150)
n Picnic table and chairs (one chair for each person travelling)
n Baby seat, baby capsule and/or child booster seat (if applicable)
n Multiple windscreen replacement)
n Exclusive 10% commission & a bottle of New Zealand wine when
ordering grocery supplies from www.holidaygroceryboxes.co.nz
for your clients (use e-voucher code “UnitedVIP”)
n Linen exchange. Call into either United Depot at any time during
your hire and we will supply you with a clean set of linen
n Free Kiwi Holiday Parks V.I.P. Membership Card with a two year
validity providing 10% discount at any Kiwi Holiday Park in New
Zealand, or Top Tourist Park in Australia
All Inclusive Rates
For an extra NZ$45.00 (maximum charge NZ$2,250) enjoy
all the inclusions of Standard Rates plus the following:
n Comprehensive United Campervans and Alpha Campervans
Insurance cover with NO Bond/Excess (Credit card details will
be taken for a fuel and cleaning Security Deposit of NZ$250)
n Picnic table and chairs (one chair for each person travelling)
n Multiple windscreen and tyre repair or replacement
n Snow chains if required
n Pre Purchase Gas
n Road User Charge Recovery Fee
n Linen exchange. Call into either United Depot at any time
during your hire and we will supply you with a clean set
of linen
15
Insurance
Effective to 30 September 2014
pick up. However, in the event of an accident, the full Bond
of NZ$2,000 will be uplifted immediately and any balance
refunded only after full and final costs have been established
and deducted. As the Bond is applicable per incident further
credit card details will be taken for a new NZ$2,000 Bond.
Insurance - standard rates
All United Vehicle Rentals Standard Rates include Standard United
Vehicle Insurance. This provides cover for:
- Damage to the United Vehicle Rentals vehicle including overhead
and/or under-body damage, single vehicle accident or vehicle roll
over, or damage to third party property.
n No deductions will be made against this credit card provided the
vehicle is returned to the agreed drop off depot, on the due drop
off date, in a reasonably clean condition, with no damage incurred
to the hire vehicle or third party property, with a full tank of fuel
and with an empty toilet cassette and waste water tank.
- Demurrage costs – the rental rate for the days the vehicle is not
available for hire due to accident repairs.
- Public Liability up to NZ$10,000,000.
n A Bond/Excess of NZ$5,000 must be paid on collection of the
campervan or motorhome. The hirer will be responsible for
the first NZ$5,000 of any costs incurred due to damage to the
hired vehicle or third party property.
CDW OPTION 2 – Payment of NZ$32 per day (maximum
NZ$1920 for any one hire) or NZ$44 per day for hirers under
the age of 25 years (maximum NZ$2640 for any one hire) will
completely waive the Bond/Excess.
n The hirer will not be responsible for any costs incurred due to
damage to the hired vehicle or third party property, or for the
repair or replacement of damaged windscreens, subject to the
Insurance Exclusions and provided the hirer has complied with
all Policy Conditions.
n The hirer will be fully liable for the repair or replacement of
damaged windscreens.
n This Bond/Excess may be paid by cash or credit card. United
Vehicle Rentals accepts Visa and Mastercard. If a credit card is
used as the method of payment the amount will not be debited
from the account but an authorisation will be obtained from the
credit card company and held on file by United until the vehicle
is returned without damage to the United vehicle or third party
property and within the terms of the rental agreement. The
client will be required to have sufficient credit with the credit
card company to enable United to secure the authorisation on
pick up.
n Authorisation of the NZ$5,000 Bond is per incident and
should damage be incurred to the United vehicle or third
party property the authorisation will be invoked and a further
authorisation will be required.
n The authorisation will be cancelled on return of the vehicle
to the agreed drop off depot, on the due drop off date, in
a reasonably clean undamaged condition, with no damage
incurred to third party property, and with a full tank of fuel and
empty toilet cassette and waste water tank.
United Vehicle Rentals offers two options to either reduce or
waive this standard Bond/Excess of NZ$5,000:
CDW OPTION 1 - Payment of NZ$20 per day (maximum
NZ$1,200 for any one hire) at the commencement of the hire
will reduce the Bond/ Excess to NZ$2,000.
n The hirer will be responsible for the first NZ$2,000 of any
costs incurred due to damage to the hired vehicle or third party
property.
n The hirer will be fully liable for the repair or replacement of
damaged windscreens.
n If a credit card is used as the method of payment then
details will be taken by United Vehicle Rentals and held on
file. No amount will be debited against the credit card on
16
Insurance – all inclusive rates
Comprehensive insurance as detailed in OPTION 2 is included in
the All Inclusive Rates, and NO excess applies.
This applies to all eligible hirers over 21 years with hires of 7 days or
over.
Security Deposit
Under both the CDW Option 2 and the All Inclusive Rates details
of a credit card will still be taken for a fuel and cleaning deposit to a
maximum of NZ$150. This deposit is fully refundable on return of the
vehicle to the agreed drop off depot, on the due drop off date, in a
reasonably clean condition, and with a full tank of fuel and an empty
toilet cassette and waste water tank.
Effective 01 October 2014 to 31 March 2015
The Bond/Excess of NZ$5,000 must be paid by credit card. This
amount will be debited to the hirer’s credit card when the vehicle is
collected.
Insurance
n
CDW Option 1 is no longer available.
n
CDW Option 2 is now known as CDW Option and per day
price has increased.
Details are:
Cost Per Day Liability reduced to
NZ$38 (max charge NZ$1,900) will completely waive the bond excess.
Security Deposit
n
If CDW Option or the Inclusive Pack are selected the Security
Deposit has increased to NZ$250.
Terms & Conditions
Calculating the rates
Payments
Rates are calculated on a daily basis. The day of pick up is counted as Day 1
and the day of drop off is the last day regardless of the time of pick up and
drop off. e.g. Pick up at 1400 on 01 May and drop off at 1000 on 08 May is
calculated as an 8 day hire.
Payment for all reservations must reach our Auckland office no later than 28 days
prior to the pick up date:
Minimum hire period / one way hire
For all rentals there is a minimum hire period of seven (7) days, except for
the following when the minimum hire period will be fourteen (14) days:
• All vehicle pick ups between 20 December and 02 January annually.
• All one way hires between Christchurch and Auckland or vice versa.
Promotional rate offers
Prior to the end of each month United will distribute by email a summary
of all current special promotional rate offers which will include:
United General Release Specials
These are special offers available to all trade partners and are often
produced annually to enable them to be promoted well in advance in
brochures and/or on websites.
United Advantage Plus Rates
These are special rate reductions applicable for a limited selling
duration only. They will relate to a specific brand or vehicle model
during a limited hire period.
Long term hire discounts
Discounts are available for all hires of 21 days or more.
These are indicated on the United and Alpha Rate Sheets.
Corporate Name:
Tourism Holdings Ltd
GST Number:
68 875 633
Banking Details:
Bank:
Account Name:
Branch:
Account No:
SWIFT Code:
Westpac
Tourism Holdings Ltd
79 Queen St, Auckland
03 0104 0950 190 03
WPACNZ2WAKL
Accounts Contact Details:
Email:
[email protected]
Post:
Auckland Mail Centre 1142, New Zealand
Phone:
+64 9 255 3987
Fax:
+64 9 255 0629
Credit and Debit cards
The credit or debit card holder will be jointly and severally liable as a customer.
Accepted credit and debit cards are Visa Card, MasterCard and American Express.
A non-refundable 2% administration fee will apply to all Visa and MasterCard
transactions and 4.6% to American Express. Credit card administration fees also
apply to debited Bond/Excess and only the hirer’s credit card is acceptable to use for
the purpose of the Bond/Excess.
Cancellations – Until 30 September 2014
Cancellation fees as a percentage of Net Hire Rates will apply as follows:
Multiple rentals
Up to 25 days prior to commencement of hire
7 to 24 days
1 to 6 days
Day of vehicle pick up or no show
Should a customer have more than one consectuve rental they can be
combined to qualify for longer-term hire discounts off the vehicle rate.
Consecutive motorhome hire in Australia and South Africa for maui, Britz and
KEA and in New Zealand for United Campervans, Alpha Campervans, maui,
Britz and KEA can be combined to qualify if the vehicle collection date/s are
within a 3-month period.
Up to 22 days prior to commencement of hire
7 to 21 days
1 to 6 days
Day of vehicle pick up or no show
Commission
Travel Industry commission is available subject to negotiation with your
account manager. Commission applies to vehicle hire rates only and is not
payable on insurance or other additional items, with the exception of All
Inclusive Rates if selected at the time of sale.
Invoicing
An invoice will be raised and sent to you on the first day of the month prior
to the month of travel (if travel is in February the invoice will be issued on 01
January). This will allow sufficient time for payment 28 days prior to pick up as
required in ‘Payment’ below. A statement listing all payments due in the month
will accompany the invoices.
Agents Vouchers
We will accept vouchers for vehicle hires from approved Agents only.
Vouchers for any additional services will be issued by United Campervans and
Alpha Campervans and forwarded to you with the hire invoice, or by email as a pdf
attachment.
Change of drop off destination
If the client wishes to change the drop off destination they must first obtain
authorisation by calling 0800 759 919. Subject to the change being approved an
additional charge of up to NZ$750 may apply.
Extending the rental
No cancellation fee
25%
50%
100%
Cancellations – from 01 October 2014 - 31 March 2015
No cancellation fee
20%
50%
100%
Please note:
• It is the booking agent’s responsibility to ensure sufficient payment is held
from the client to meet the above fees should cancellation occur.
• The purchase of Travel Insurance, including sufficient cancellation
insurance to cover the above charges, is strongly recommended and
should be encouraged by the booking agent.
• The early return of a vehicle does not entitle the hirer to a refund.
Road User Charge Recovery Fee
Until 30 September 2014, United does NOT charge your clients extra for
the New Zealand Road User Recovery Fee. As of 01 October 2014, the
Road User Charge Recovery fee is included in the All Inclusive Rates. If the
All Inclusive Rates have not been selected the Road User Charge Recovery
fee will be calculated and collected on return of the vehicle based on the
kilometres travelled during the hire.
The vehicles rates per 100km are as follows:
2 berth:
NZ$5.32
2 + 1 berth:
NZ$5.32
4 berth:
NZ$5.72
6 berth:
NZ$5.72
United Campervans and Alpha Campervans reserves the right to amend
the Road User Charge Recovery Fee in response to changes in Government
Road User Charges
If the client wishes to extend the rental while on hire they must first obtain
authorisation by calling 0800 759 919. Approval for the vehicle extension will
be subject to availability and must be paid by credit card on confirmation. The
rate charged may differ from that paid for the original booking and should
authorisation for the extension not be obtained, additional costs will be incurred.
17
Terms & Conditions
On road assistance
Contact information
It is a client obligation to contact United Campervans and Alpha Campervans
should any problems be experienced with the vehicle.
Private Bag 92133, Auckland 1142 New Zealand
Email:
[email protected]
We offer a 24 hour telephone number for On-Road Assistance in
case of accidents or breakdowns
- 0800 759 919
Reservations:
[email protected]
Phone:
+64 9 275 9919
Fax:
+64 9 275 9969
Freephone:
0800 759 919 (within New Zealand)
International Freephone:
00800 200 80 801
Website:
www.campervan.co.nz
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Smoking policy
Smoking is not permitted in United Campervans and
Alpha Campervans at any time.
Repairs
Hirers may undertake on-road repairs, or replace broken equipment, up
to NZ$200 without authorisation from United Campervans and Alpha
Campervans. The amount will be reimbursed on presentation of a receipt.
Authorisation from United Campervans and Alpha Campervans is required for
amounts over NZ$200. Hirers should call our On-Road Assistance freephone
0800 759 919 for authorisation.
Driver requirements
All drivers must be 21 years of age or older and hold a current valid driver’s
licence to be produced at the start of the hire. A country of origin licence is
acceptable, however non English licence holders must either carry an accurate
English translation of their foreign driver’s licence or an International Driving
Permit while driving. A normal car licence is all that is required to drive
any United vehicle. No heavy vehicle, or other special category licence, is
required. No maximum age applies providing an appropriate valid licence is
held by the hirer.
The English translation referred to must be issued by one of the
following authorities:
• The New Zealand Translation Service
• A diplomatic representative at a High Commission,
Embassy or Consulate
• The authority that issued the overseas driver’s licence
Traffic infringements
All traffic infringements are the responsibility of the hirer. The hirer’s credit card
details held by United will be retained until all traffic infringement notices have been
settled with the New Zealand traffic authorities (New Zealand Police and Local
Councils). United reserves the right to pass on details of the hirer’s home address
to the New Zealand traffic authorities as is required by New Zealand law. If United
pays the fine on the hirer’s behalf a NZ$60 administration fee will be charged in
addition to the fine imposed.
18
Road restrictions
Clients are permitted to drive their vehicle on any road in New Zealand except
the following - are prohibited in all circumstances:
North Island:
Ninety Mile Beach - Northland
North of Colville Township - Coromandel Peninsula
Bluff Road between Kuatunu and Matarangi
South Island:
Skippers Canyon Road - Queenstown
Ball Hutt Road - Mt Cook
North & South Island:
Any road closed by Traffic Police or other authority.
Vehicle substitution and design
We shall make every effort to provide the vehicle requested, but
where a vehicle is unavailable for any reason we reserve the right to provide
a comparably high standard vehicle at no extra cost to your client. While
including the same facilities, vehicle layouts may vary slightly to those shown
due to manufacturer’s design changes.
Public Holiday Surcharge
A NZ$50 surcharge will apply to all rentals picking up and/or dropping off on
following National public holidays:
New Year’s Day (1st Jan)
Waitangi Day (6th Feb)
Easter Monday (21st April)
Queen’s Birthday (2nd June)
Boxing Day (26th Dec)
Day after New Year’s Day (2nd Jan)
Good Friday (18th April)
ANZAC Day (25th April)
Labour Day (27th Oct)
Auckland Depot
36 Richard Pearse Drive, Mangere, Auckland
Email:
Reservations:
Telephone:
Facsimile:
Freephone number
(New Zealand only):
[email protected]
[email protected]
(09) 275 9919
(09) 275 9969
0800 759 919
Auckland Office Opening Hours
Daily 0800 to 1630 (Except Christmas Day)
Reservations are handled daily all year except Christmas Day
For your clients’ comfort our Auckland
depot offers the following facilities
n
n
n
n
n
n
n
n
Toilet
Shower with towels
Tourist information
Tea/coffee making facility
Filtered drinking water
Lounge area, Internet – email facility only
Multi-lingual staff
Luggage storage
Auckland Depot - Transfers
Arrival: We offer a complimentary transfer between
Auckland Airport and Auckland Depot by thl shuttle
every 30 minutes on the hour and half hour.
For International Arrivals:
Exit through door 11 and wait near the large clock
n Television
Clients must be sure to return their vehicle at the end of the hire no
later than 1600 in a reasonably clean condition, with a full tank of fuel,
an empty toilet cassette and empty wastewater holding tank.
Dumping station facilities are available for use at the depot.
Directions to depot
Asco
t Rd
Dr
Kir
Pears
e
kb
rid
Follow the signs to Auckland Airport. Turn off
George Bolt Memorial Drive into Montgomerie
Road. At the first roundabout turn right
into Richard Pearse Drive. The thl Depot is
approximately 500 metres on the right.
eR
d
N
Richa
rd
King
Smit sford
h Pla
Mont
gome ce
rie
Massey Road
Supermarket
Petrol/Diesel Station
k
Puka
i Cre
Baggage transfers
ek
morial Drive
e Bolt Me
Georg
Ni
xo
nR
Golf
Course
oa
r
rD
oulte
d
hn G
u DR
thl Depot
TO THE CITY
AND NORTH
oad
Nixon R
Jo
ta p
Manu
reek
uri C
ka
Waio
D ri
R
ay
Emer y
ew
Andr
nue
e Ave
Mcke
Clients’ empty suitcases can be transferred by
courier between depots where required. The current charge is NZ$100 per bag but this is subject to
change at any time.
e
Driv
Puhinui Road
ve
se
Pear
Tom
International
Terminal
For Domestic Arrivals:
Leave through door 2 (Air New Zealand end of
terminal), cross public pick up point area to where the
large black and yellow sign that states Hotel Rental
Operators.
Domestic
Terminal
Auckland
International Airport
ALL DIRECTIONS SOUTH
Auckland freephone number
(New Zealand only)
0800 759 919
19
Christchurch Depot
530-544 Memorial Avenue, Christchurch
Email:
[email protected]
Telephone: (03) 358 8007
Facsimile: (03) 358 8005
Freephone number (New Zealand only): 0800 359 010
Christchurch Office Opening Hours
Daily 0800 to 1630 (Except Christmas Day)
For your clients’ comfort our Christchurch
depot offers the following facilities
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Toilet
Shower with towels
Tourist information
Tea/coffee making facility
Filtered drinking water
Lounge area, Internet – email facility only
Multi-lingual staff
Luggage storage
Television
Christchurch Depot - Transfers
Arrival: We offer a complimentary transfer between
Christchurch Airport and Christchurch Depot by thl
shuttle on demand.
We advise customers to make their way to the
phone board in the International Arrivals area. This is
located behind the Christchurch Airport I-Site on the
ground floor.
There is a campervans board with instructions to
press 65 to arrange our courtesy shuttle.
Wait at Rental Car courtesy pickup area for the
United, KEA, maui, Britz, and Mighty branded shuttle.
Clients must be sure to return their vehicle at the end of the hire
no later than 1600 in a reasonably clean condition, with a full tank
of fuel, an empty toilet cassette and empty wastewater holding
tank. Dumping station facilities are available for use at the depot.
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All Departures: Complimentary transfers are available
to Christchurch Airport by the thl shuttle on
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termination of the hire.
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Directions to depot
Follow the signs to Christchurch Airport. From Russley
Road turn into Memorial Avenue which is the main
route between the Airport and City. The thl Depot is
300m from the Airport on the left side.
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Baggage transfers
Clients’ empty suitcases can be transferred by courier between
depots where required. The current charge is NZ$100 per bag
but this is subject to change at any time.
Christchurch freephone number
(New Zealand only)
0800 359 010
Group Travel – Convoys
The Group Tour market is a lucrative one and as
specialists we have proved over and over that a quality
product combined with a good marketing campaign can
produce a motorhome group. So find a good tour leader,
build an interesting itinerary and start promoting for
individuals to join the tour. You may be surprised at the
results.
We are happy to assist along the way and offers the following
information and tips to get you started:
Talk with us first. Let us help you optimise the package price by
working together to determine the time of year and direction of
travel.
You don’t have to generate many sales. A group can consist
of as few as five vehicles.
There’s a bonus to help out. For groups of ten paid vehicles or
more United will provide one vehicle free including comprehensive
insurance.
Keep the group to manageable numbers. From our
experience the optimum number of vehicles for a group is between
ten and fifteen. Vehicles can be all the same or a mix of models.
Always use your own tour leader. Because it is essential that
the tour leader develops a rapport with participants prior to
departure, and is always available to answer the many questions
they will have, we strongly recommend using a tour leader from
the same country as the group.
Make sure your tour is fully inclusive. Your price should include
all fixed costs so there are no nasty surprises for your clients on
arrival. Remember price is not the major motivation for these people.
Always include comprehensive insurance cover. It is
important that all participants are fully and equally covered so that
should an unexpected mishap occur, any possible acrimony for the
tour leader is avoided.
Spend at least one night prior to vehicle pick up in a Hotel.
This gives everyone in the group a chance to recover from their
travels, and us an opportunity to undertake a pre-departure briefing
at the Hotel. We recommend using a Hotel near the United
Campervans and Alpha Campervans Depot for convenience.
Make it an annual event. Ensure that whatever is planned
for your first tour can be repeated as an annual departure, and
market it accordingly. Word of mouth can be a powerful selling
tool.
And don’t leave the traditional sources of group business out of
your marketing plans. Be sure to tell the Motorhome & Caravan Clubs
and Magazines, Camping Park Marketing Groups and other associated
organisations of your plans. You may end up arranging two groups!
Unless otherwise requested all Group quotes will include the
following:
n Quality vehicles guaranteed to be less than three years old
n Free transfers on vehicle pick up from Airport or City to the United
Campervans and Alpha Campervans Depot using standard transfer
procedures
n Free transfers on departure to the Airport or to an Airport
Hotel using standard United Campervans and Alpha Campervans
transfer procedures
n A pre-departure function for introduction to us, to the vehicles and
to driving in New Zealand
n Unlimited kilometres
n Goods & Services Tax (GST) of 15%
n Road user charge / Diesel tax
n Comprehensive Insurance with No Bond/Excess (except for a
$150 fuel bond). Overhead and under-body damage, single vehicle
accident and vehicle roll over are all covered
n Demurrage costs
n Cleaning fees and pre-departure vehicle preparation
n One way fees where applicable
n Extra driver fees
n Snow chains where applicable
n Complete vehicle living equipment kit for cooking, eating and sleeping
n Multiple windscreen replacement
n Tyre repair and/or replacement
n Picnic table and chairs (1 chair for each passenger)
n Cook Strait ferry where applicable
n Complimentary New Zealand Travel Guide incorporating a Road Atlas
and United Campervans and Alpha Campervans vehicle instructions
manual
n Holiday Park directories and other tourist information
n A freecall 0800 Helpline providing 24 hour roadside assistance
throughout New Zealand
If required, we can also assist with reservations for camping
parks, additional hotel accommodation and sightseeing
activities for your group.
A final suggestion: At United Campervans and Alpha
Campervans we hire bicycles and racks that can be fitted to
any model vehicle. This makes Bicycle Clubs and associated
organisations yet another potential source of business.
Benefit from our experience.
Contact your account manager for further information.
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Cook Strait Ferry
Wheelaway
HOLIDAYS
Interislander ferry bookings
We can reserve and ticket all Interislander ferry bookings on behalf
of your clients. While there are several crossings daily in each
direction, Summer and Winter schedules do vary. When requesting
bookings, clients should nominate a preferred departure time. The
nearest available departure will then be reserved.
It is not always necessary to book a ferry in advance but we do
recommend that your clients do so to avoid delay. Bookings are
strongly advised during the high season October to April. It is
advisable to reserve the ferry at the same time as you make your
client’s vehicle reservation.
The following information is required when making ferry
reservations:
1. Full names of all passengers (first and family names)
2. Number of adults
3. Number of children
4. Ages of children
5. Departure date
6. Preferred departure time
We recommend you access the Interislander website –
www.interislander.co.nz for current information on scheduled
services for any particular date.
Holiday Parks booking
service
United Campervans and Alpha
Campervans provide trade partners with an online booking and
payment service for both individual or group clients at New Zealand
Holiday Parks in conjunction with Wheelaway Holidays.
The service is available as an option under ‘Additional products
and services’ on the thl B2B booking site in the form of 5 night
packages.
Selected Holiday Parks may be pre-booked or Open Dated
Vouchers can be purchased and redeemed at over 100 Holiday
Parks listed on the Wheelaway Holidays website.
Wheelaway
HOLIDAYS
Tourism Radio Travel
Guide and Travel Apps
As your clients drive through New
Zealand this popular tour guide will
tell them where they are, where to go
and what to do. Playing through the motorhome radio some of the
features include:
n Over 2200 points of interest – each day will be filled
with interesting information. All the local landmarks, scenic
wonders, hidden gems and attractions are highlighted as they are
approached.
n Learn all about the history of each area, the geography, the
unique flora and fauna, Maori influence and culture.
n Get the local knowledge on the best things to see and
do, the best places to stay and the best cafes, restaurants and
wineries.
n Enjoy easy-listening music – in between all the great
information be kept in a relaxed holiday mood with a selection of
driving music.
Alternatively your clients can download a free
United Campervans or Alpha Campervans New
Zealand Travel Guide App. Both are available on
itunes app store and at play.google. These guides
have been created in conjunction with Tourism
Radio and the visual information is accompanied
by the normal Tourism Radio audio commentary.
Holiday Grocery Boxes
For clients not wishing to visit a supermarket immediately
on arrival, Holiday Grocery Boxes will cater for all culinary
and dietary needs (including any food allergy or intolerance)
and deliver food for your client’s first 3 days in New Zealand just prior
to pick up of the vehicle.
Orders are placed direct with Holiday Grocery Boxes on
www.holidaygroceryboxes.co.nz. Online payment is to be made direct to
Holiday Grocery Boxes at the time the order is placed.
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General Information
Travelling in New Zealand
While New Zealand provides well maintained and well signed roads throughout the
country, driving conditions may not be the same as your clients may experience in their
home countries. We recommend that drivers allow no more than 50 kilometres for each
hour they wish to drive on any day. This takes into account the different conditions drivers
will encounter in New Zealand and allows for stops tourists may make during the
course of a normal day.
Fuel costs
Because of constantly changing world oil prices, fuel costs in New Zealand are difficult to
predict. Should you require current information on New Zealand fuel costs refer to
www.pricewatch.co.nz
Road user charges/diesel tax
The New Zealand Government imposes a road user charge or diesel tax
on all motorhomes fueled by diesel. There is no charge for this tax until 30 September 2014.
Please refer to page 17 for the fees that will apply from 01 October 2014 to 31 March 2015.
Northern Gateway Toll Road
The Northern Gateway Toll Road is a 7.5km motorway extension just north of Auckland.
The toll road offers hirers a more direct route than the scenic State Highway 17 when travelling to
Northland destinations. United Campervans and Alpha Campervans will provide hirers with full
information on the toll road and advise them regarding payment options. However, it is the
client’s responsibility to make payment as required by Transit New Zealand.
Refer to www.tollroad.govt.nz for full details.
Freedom Camping
United Campervans and Alpha Campervans support the principles of
New Zealand’s camping regulations and ask you to encourage your
clients to do the same. As all of our vehicles are fully self contained
they are able to camp at all places indicated below.
For more information visit www.camping.org.nz
Where can I camp?
Your clients should stay in Holiday Parks,
Department of Conservation camping
grounds or other designated areas.
Camping in non designated areas may incur a
fine up to a maximum amount of NZ$200.
If in doubt, assume
nothing – always ask here:
SITe
Fully Self
Contained
Non self contained (no toilet,
shower or grey water storage)
1. DOC Campsites
Yes
Yes
2. Holiday Parks
Yes
Yes
3. Designated camping sites with a toilet
Yes
Yes
4. Designated camping sites without a toilet
Yes
No
Where can you camp?
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General Information
Useful website links
www.newzealand.com/travel
All your clients require for planning their New Zealand holidays
including a link to New Zealand’s i-Site Visitor Centres.
www.tollroad.govt.nz
Full information on the Northern Gateway Toll Road heading north
from Auckland. Where it is, all about the charges and how to pay.
www.aatravel.co.nz
The Automobile Association of New Zealand’s list of
101 things that Kiwis most like to do.
www.maps.aa.co.nz/traffic/roadwatch
An Automobile Association update on current road conditions
throughout the country. Particularly useful during the winter period.
www.pricewatch.co.nz
Current information on fuel costs in New Zealand.
www.metservice.co.nz
The New Zealand Meteorological Service provides updates
on current weather conditions.
www.ltsa.govt.nz/roadcode
The New Zealand Road Code. All the regulations your clients
need to know for safe driving in New Zealand.
www.police.govt.nz/safety/visitors.html
Some safety tips from the New Zealand Police to help your clients
enjoy their holiday in New Zealand.
www.farmersmarket.org.nz
There’s no better place to find some of New Zealand’s natural
fresh food or to meet the diverse cultures and nationalities of the
“Kiwis”
that produce it.
www.babyonthemove.co.nz
Everything your clients may need to hire when travelling with an
infant or young child in New Zealand.
www.tourismradio.co.nz
Travel around New Zealand with your own personal tour guide.
Free with United.
www.holidaygroceryboxes.co.nz
Full provisions for the first 3 days of your motorhome holiday
delivered right to your vehicle. Other packages also available.
www.interislander.co.nz
For current information on the ferry services between
the North and South Islands of New Zealand.
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Following are all the contacts you need for information on
Holiday Parks in New Zealand.
www.holidayparks.co.nz
Holiday Accommodation Parks New Zealand (HAPNZ).
www.kiwiholidayparks.com
Kiwi Holiday Parks.
www.top10.co.nz
Top 10 Holiday Parks.
www.familyparks.co.nz
Family Parks New Zealand.
www.doc.govt.nz
For camping areas on conservation land. United encourages all
motorhome travellers to respect the natural beauty of New Zealand by
following basic conservation guidelines outlined by the Department
of Conservation.
www.nativeparks.co.nz
For those in a motorhome who want to enjoy some nights “freedom
camping” in some of New Zealand’s most interesting motorhome
havens.
www.camping.org.nz
Information on where to camp and procedures to follow to ensure
the guardianship and sustainable management of natural, man made
and cultural resources for the benefit of all generations.
Industry discounts
United Campervans and Alpha Campervans offer industry
discounts to all bona fide travel industry personnel. The level
of discount will depend on your ability to influence business for
United Campervans and Alpha Campervans, season of travel,
availability of fleet and the direction of travel requested.
Applications for industry hires can be made directly to
[email protected] or through your local Account Manager.
Getting more information
Agent resources can be accessed via the Agent Information section
of our website www.thlonline.com or www.thlimagelibrary.com
Material on these sites include logos, vehicle images, cutaways,
day/night layouts, current vehicle specification sheets and this
document.
Tourism Holdings Limited, Auckland – Head Office
The Beach House
Level 1, 83 Beach Road
Auckland City
P.O. Box 4293,
Shortland Street
Auckland 1140
New Zealand
Telephone:
+64 9 336 4299
Facsimile:
+64 9 309 9269
n Telephone: 0800 759 919 or 0800 359 010
n United website: www.campervan.co.nz
n Email: [email protected]
n Facebook page: www.facebook.com/unitedcampervans
n For Agents only:
Contact your Account Manager
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