FALL 2015 - Bath Fitter

FALL 2015
Injury and
Accident-Free
Offices
15 - Allentown, PA
20 - Wilkes-Barre, PA
25 - Binghamton, NY
40 - Newark, DE
50 - Pennsdale, PA
70 - Salisbury, MD
71 - Laurel, MD
73 - Richmond, VA
80 - Worthington, OH
82 - Akron, OH
ESSENCE
Congratulations Red Land!
Do you have information about
a co-worker who has just gotten
married, had a baby, or is making
a great contribution to the
community?
A campaign that will lay the
foundation for who our Company
is and why we do what we do.
Look out for a visit from our Corporate Liaison,
Jim Snyder, who will explain the core values of
our company and your part in establishing them.
2015 united states champions.
With the PLEDGE IT organization, we are proud to
announce, Bath Fitter contributed to the $14,923 that was
raised a
s a community toward fighting pediatric cancer.
Proceeds from this PLEDGE IT campaign benefit the Four
Diamonds Fund at Penn State Hershey Medical Center
in partnership with the Red Land Vs. Cancer Foundation.
83 - Cleveland, OH
85 - Grand Rapids, MI
91 - Morgantown, WV
November’s Core Value
Commitment: A willingness to go above and beyond what is expected.
We create outstanding products, services, and other initiatives
that impact lives within and outside of the organization.
Office Locations
Do you have an idea to make the
newsletter more enjoyable to
read?
If so, contact Maggie Ruff with
information for the next newsletter
at [email protected].
#10 Harrisburg, PA
#70 Salisbury, MD
#82 Akron, OH
#15 Allentown, PA
#71 Laurel, MD
#83 Cleveland, OH
#20 Wilkes-Barre, PA
#72 Woodbridge, VA
#84 Toledo, OH
#25 Binghamton, NY
#73 Richmond, VA
#85 Grand Rapids, MI
#30 Exton, PA
#74 Norfolk, VA
#90 Poca, WV
#40 Newark, DE
#75 Winchester, VA
#91 Morgantown, WV
#50 Pennsdale, PA
#76 Roanoke, VA
#92 Des Moines, IA
#55 Altoona, PA
#80 Worthington, OH
#93 Davenport, IA
#60 West Berlin, NJ
#81 Zanesville, OH
#94 Morton, IL
2-- Pulse • 4-- KS • 6-- Matrix
UPCOMING
CAMPAIGNS
Clash of
the Coins
More information coming soon!
Save up your loose change!
MO VEMBER
Your body begins recovering just
minutes after your last smoke, and it
only gets better.
For each employee that grows
a ‘stache’, Bath Fitter will donate
$10 to the Movember Foundation.
Dig Denim Donations
July
June
Donated To
2nd Annual Jessie’s Ride
Against Domestic Violence
Amount Donated
$147
Winner
Toine Lower
August
Donated To
York County SPCA
Amount Donated
$123
Winner
Hayley McKay Smith
MSABC WALK LIST 2015
EMPLOYEE
NEWS
Donated To
Huntington’s Disease
Society of America
Amount Donated
$138
Winner
Abbie Garber
Fun in the Sunday
August 2, 2015
Hampton Roads, VA - Saturday October 3rd Office 74
Binghamton, NY - Sunday October 4th Office 25
Blair Co., PA - Sunday October 4th Office 55
Newark, OH - Sunday October 4th Office 81
Wilmington, DE - Saturday October 10th Office 40
Central PA - Saturday October 10th Office 50
Zanesville, OH - Saturday October 10th Office 81
Holland, MI - Saturday October 10th Office 85
Peninsula, VA - Saturday October 11th Office 74
The Corporate and Fishing
Creek offices had a great time
at Fun in the Sunday, held at
Ski Roundtop on August 2nd.
The event featured OGO ball
rides down Ski Roundtop’s
tubing runs, tree house zip lines,
bumper boats, summer tubing,
and a scenic chair lift ride.
Columbus, OH- Saturday October 11th Office 80
Cleveland, OH - Sunday October 11th Office 83
Harrisburg, PA - Saturday October 17th Office 10
Wyoming Valley, PA - Saturday October 17th Office 20
Philadelphia, PA - Saturday October 17th Office 30
Greater Susq. Valley, PA - Saturday October 17th Office 50
Bedford, PA - Sunday October 18th Office 55
Ocean City, MD - Sunday October 18th Office 70
Washington DC - Sunday October 18th Office 71
Baltimore, MD - Sunday October 18th Office 71
Mount Airy, MD - Sunday October 18th Office 71
Richmond, VA - Sunday October 18th Office 73
Akron, OH - Sunday October 18th Office 82
Lehigh Valley, PA - Saturday October 24th Office 15
Montgomery Co., PA - Saturday October 24th Office 30
Grand Rapids, MI - Saturday October 24th Office 85
North Central WV - Saturday October 24th Office 91
Pennsauken, NJ - Sunday October 25th Office 60
Canton, OH - Sunday October 25th Office 82
Weddings & Babies
Weddings:
Hayley McKay (OE Administrator, Corporate) and Aaron Smith
May 18, 2015, in the Smokey Mountains in Gatlinburg, TN.
Babies:
Matthew (OE Manager, Office 10) and Susan Groce
It’s a girl! Sofia Rose
6/24/15 – 7 lbs. 11 oz., 21 ½ inches long
Chris (Inventory Control Manager, Corporate) and Kacie Longenberger
It’s a boy! Lawson Walker
7/19/15 – 8 lbs. 4.9 oz., 18 ¾ inches long
Josh (Installer, Office 10) and Aimee Brossman
It’s a girl! Zoe Noelle
7/19/15 – 6 lbs. 13 oz., 20 inches long
Nathaniel (Sales Rep, Office 85) and Christina Boeve
It’s a girl! Macy Jo Boeve
10/8/15 - 6 lbs. 10 oz.
Do you have information about a co-worker who has just gotten
married, had a baby, or is making a great contribution to the
community? If so, contact Maggie Ruff at [email protected].
Simeon Myers
#50
Sales Manager
Simeon’s Bath Fitter journey began in 2012
Born on August 29th
Two daughters Alliana and Eva
You Wouldn’t Know
Interests
Simeon is an avid outdoorsman
Music, poker, and sports
Brian Savilla
#90
Sales Rep
Steven has been scoring Bath Fitter sales since 2014
Born on March 3rd
Wife Courtney
Bucket List
Interests
To be a preacher, college professor, and U.S. Senator and/or President
Golf, football, basketball, politics, and church
Ryan Miller
C
Recruiting Manager
Ryan is a newcomer to the recruiting team, starting in 2014
Born on April 12th
Mom, Dad, Sister
Interests
Weight lifting, playing Xbox with Spencer Sutton
Jeff Heine
#74
Detail/Service Technician
Jonathan said “yes” to Bath Fitter in 2005
Born on December 2nd
Wife, son, daughter
Pets
3 cats, 1 hamster, 2 bearded dragons, 1 ball python
Interests
Spending time with family, scouting with my son, skiing, scuba diving, sailing
Diaz Daniel
#74
Installer
Installed his first Bath Fitter unit in 2007
Born on August 14th
Wife and one son
Bucket List
Interests
To ride a bull; obtain a pilot’s license and fly a jet
Wood turning-sculpting, shooting, and recently, unicycling
Maintain
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BRAIN WORDS
cortex
subcortex
cognition
conceptualize
right hemisphere
left hemisphere
hippocampus
memory
brain plasticity
brain cells
neurons
synapses
synaptic connections
brain reserve
brain anatomy
language
perception
sight
mathematical ability
read
write
MEET OUR CUSTOMER CARE AND WARRANTY DEPARTMENTS
Customer Care Department
The Project Coordinators will ensure a smooth and seamless
transition from the point of sale to when the job is installed.
They are closely involved with the entire contract process,
maintaining the integrity of all the paperwork and scheduling
pre-installation reviews, installations, and service appointments.
Mary Prestipino
Customer Care and
Warranty Director
Previously
The Scheduling
and Contract
Processing
Departments
Lorri Wehrer
Nicole Swords
Customer Care
Supervisor
Lead Project Coordinator
Training and QA
Project
Coordinators
Autumn Dubbs
Wendy Woll
Kristen Peffer
Erica Swope
Sue Yanoviak
Lead Project Coordinator
Training and QA
Cheyenne Ludwig
PC Admin/Backup
Pam Casto
Liz Beidelman
Linda Dietman
Administrator
for all offices
Jennifer Eckenrode
Tammy Curran
Nicole Gignac
Hannah Deland
Jeannie Brewer
Recently, the titles and responsibilities of the Scheduling and Contract Processing departments were
updated. These two departments have been combined to create the Customer Care Department.
Additionally, the Service department has been given a new name: Warranty Department.
Ryan Marrero
Warranty Supervisor
Previously
The Service
Department
Kenny Madera
Warranty Specialist
Carol Garrett
File Clerk
Gail Charles
Warranty Specialist
Conrad Kadel
Mary Prestipino
Warranty Specialist
Customer Care and
Warranty Director
Warranty Department
The Warranty Specialists mainly assist existing customers with any issues
or problems with their installation. They specialize in identifying problems
over the phone and issuing service tickets for repairs to each branch office
in order to ensure maximum customer satisfaction with the installation.
Oops, Correction To Barb Sadler’s Bio:
She has two daughters and one son (not two sons and one daughter), and she does
not have a Master’s in public education, she has a Master’s in public administration.
Thomas Heffelfinger
Title: Warehouse
Office: Corporate
Start Date: 8/26/2010
Birth Date: December 7th
Family: Son, Wyatt; Parents, Robert and Celia; Brother and Sister,
Bob and Annette; and Nieces and Nephews, Reyna, Sierra, Creed,
Gunner, and Jeb.
5 YEARS
Tom’s first job at Bath Fitter was as a driver. He lists his interests as playing
baseball and softball, hunting, watching football, and collecting sports
memorabilia.
A favorite memory of his is the time he locked himself in the back of the van.
Thanks to John Kissinger who found him and saved the day. Something you may
not know about Tom is that he writes poetry in his time off and he also claims to
be a “jiujitsu juggernaut.”
Tom is most proud of following in his father and brother’s footsteps by joining the
US Marine Corps. and serving our country. He looks up to his father, who fought
as a US Marine in the Vietnam War. His father was awarded 2 Purple Hearts
during his time of duty.
Rich Young
Title: Display Builder/Craftsman
Office: Corporate
Start Date: 6/2/2003
Birth Date: April 12th
Family: Wife Judy, Son Rodney, Daughter Joanna,
Son-in-law Chad
Pets: 2 cats
12 YEARS
Rich’s first job at Bath Fitter was as a remodeler. He lists his interests as, wood
working, old tractor shows, and southern gospel concerts. Some of Rich’s greatest
experiences at Bath Fitter surround the end result of seeing the customer happy
at the completion of a job. Seeing the Western parts of the country is at the
top of his bucket list. Rich’s favorite quote is, “You’re the only man I know who
will always be “Rich,” always be young and married a Fortune.” - My friend Ron
Forney
10 Body Language “Tells” that
Reveal Deception (Part 2)
A continuation of last month’s article.
Hotspot #6: The Hands
The hands are one of the most expressive parts of the body. We use our hands to accent and emphasize speech, in gestures known as
“illustrators.” Be on the lookout for people who don’t use their hands to accent or embellish the telling of a story—it may be a sign that
they aren’t fully invested in what they are saying.
Hotspot #7: The Legs
Our legs are harder to consciously control than other body hotspots. To the astute observer, the legs can thus provide rich information
on a person’s state of mind. A colleague who takes an unusually wide stance may be attempting to assert dominance when really, he
feels weak. An interviewee under stress may rub his thighs in a “cleansing” motion as a way to sooth tension. Someone who splays his
legs in the company of higher authority should be watched—this is subtle way of claiming territory.
Hotspot #8: The Ankles
Think of your last visit to the dentist: did you cross your legs upon sitting in the chair? It’s likely that you did, right along with the next
guy. Locked ankles, when seated or reclined, are a sign of discomfort and anxiety. (When standing—as during a conversation between
two coworkers—it may be a sign of mental activity.)
Hotspot #9: The Feet
Your feet serve as your personal getaway car, so it’s no wonder that they will be quick to show whether or not you want to be out of
a stressful situation or not. A tapping foot is a classic sign of nerves (which may or may not indicate deception). Also, the direction in
which the feet are pointed can provide some hints as well; if your feet are aimed at the door, they’re practically screaming, “Get me out
of here!”
Hotspot #10: The “Personal Bubble”
When we’re hiding something, we feel cornered or threatened by questions and will often try to maximize our “safety zone.” In addition
to keeping our distance by sitting in a farther-away chair, we may set up physical barriers, such as a purse or book or water glass,
between ourselves and the questioner. A smart interrogator, when he suspects deception, will make sure to remove all blocking objects
so there’s nothing to hide behind.
Matrix Top Outside Events Reps
Installer MVP is a monthly accreditation given to an elite group
of technicians who achieve the following in a given month:
- An $800+ revenue-per-hour average
- ZERO service tickets written for all completed jobs
Qualifying technicians are awarded a limited edition MVP shirt
to proudly wear during installs.
#80
Shawn Phillips
#84
John Haas
#60
Tom Salvati
#72
#72
#610
Patrick Koch 141 cards 2 demos
#610
Samuel Schwartz 27 cards 1 demo
#610
William Molin 33 cards 1 demo
Matrix Customer Service Reps
C
2015 Winners YTD
MATRIX BASEMENTS Installer MVPs
Joe Poole $106,208.00
NRS Top Outside Events Reps
Top 5 Consultants
Patricia Thorn 185 cards 26 demos
Ricardo Alvarez
#30
Arnold Bratman 109 cards 14 demos
Edgar Nolasco-Diaz
#80
Terry Bradley 53 cards 8 demos
#10
William Molin 60 cards 6 demos
#10
Maria Davis 34 cards 5 demos
NRS
#30
BATH FITTER
Sales
Top 5 Consultants
Customer Service
Top 5 Representatives
#93
Mark Wolfe $492,149 56% Adj.NLC
C
Dheresa Anderson $1,789,521
#71
Michael Schuster $454,910 50% Adj.NLC
C
Stephen Freeman $1,455,101
#81
Anthony Collaros $444,818 58% Adj.NLC
C
Sandra Krepps $1,131,065
#30
Michael Murphy $443,100 58% Adj.NLC
C
Aaron Creamer $1,096,091
#10
Gregory Clouser $391,537 53% Adj.NLC
C
Domineak Commodore $1,061,116
2nd Quarter
Installation
Top 5 Technicians
Outside Events
Top 5 Consultants
#75
Josh Kesner 60 Installs 0.0 Service %
#82
Margaret Baechel 620 cards 96 demos
#92
Wyatt Setterburg 50 Installs 0.0 Service %
#90
Williard Sayre Jr 294 cards 56 demos
#60
Kevin Koehl 49 Installs 0.0 Service %
#30
Irving Nailor III 350 cards 45 demos
#71
Derek Baker 48 Installs 0.0 Service %
#10
William Shutter 313 cards 42 demos
#72
Brian Prentice 48 Installs 0.0 Service %
#75
Lyndsie Leake 172 cards 37 demos
Lyndsie Leake
Carrie Daman
#75 Winchester, VA
#84 Holland, OH
Title: OE Rep
Birth Date: June 12th
Position: Event Specialist
Birth Date: October 22nd
Start Date: 5/23/2011
Family: A sister and two
Start Date: 10/18/2011
Family: 2 children and
brothers, and a nephew.
2 grandchildren
Pets: One cat named Patches
Pets: 2 dogs
Higher Educational History: Massautten Technical School
Higher Educational History: Business College, Knoxville, TN
Interest/Hobbies: Loves to cook and decorate cakes
Interest/Hobbies: Family and friends time, cooking, and reading
What do you like most about working for Bath Fitter? I love
What do you like most about working for Bath Fitter? The
learning about, and talking to people.
opportunity to meet new people. I enjoy working with the public;
What is one thing you’ve done in your life that you are proud
it’s easy when you have a great product!
of or means the most to you? Participating in Relay For Life. I
What is on your “bucket list”? To grow old gracefully
What is one thing you are proud of or
have been a team captain for four years.
Who do you look up to and why? My
parents and grandparents. They have
always had faith and believed in me .
No
Image
Available
means the most to you? My family.
Favorite quote? “God Bless America!”
Customer Service
Top 5 Representatives
#430
James Gallagher $385,612 35% Adj.NLC
C
Michelle Andujar $466,122.00
#480
Kenneth Adams $338,312 38% Adj.NLC
C
Cliff Holbert $301,422
#430
Stephanie McDonald $336,245 43% Adj.NLC
C
Spencer Sutton $261,003
#480
Robert Howlett $278,251 27% Adj.NLC
C
Lark Myers $ 204,672
#482
John Brown $199,710 21% Adj.NLC
C
Cellina James $159,750
2nd Quarter
Installation
Top 5 Technicians
Outside Events
Top 5 Consultants
#410
Joshua Gordon $226,672
#483
Marilyn Pietrocola 75 cards 16 demos
#430
Jonathan March $206,549
#415
Michael Brueningsen 44 cards 12 demos
#410
Terry Ruhl $202,838
#410
Julian Boryszewski 264 cards 12 demos
#430
Jason Martin $199,208
#480
Daryl Brown 52 cards 11 demos
#480
Devin Hudson $197,415 #430
Jessica Pittman 56 cards 9 demos
Mona Claypoole
KITCHEN SAVER
Sales
Top 5 Consultants
Art West
#410 Harrisburg, PA
#483 Cleveland, OH
Position: Sales Rep
Family: Husband Garry and
Position: OE Specialist
Start Date: 4/15/2015
six children, Doug, Nicole,
Start Date: 9/30/2014
Birth Date: October 12th
Jacob, Alex, Emilee, and Joe
Birth Date: February 25th
Pets: A cat named Gucci
Higher Educational history: College degree in Business
Higher Educational History: Towson Business College
Interest/Hobbies: Golf and finding different places to eat
Interest/Hobbies: Crabbing, fishing, golfing, health and fitness
Favorite Things: Camping and ballroom dancing
Favorite things: Family time, Sweet Frog Yogurt, and shopping
What is your favorite memory/experience at Bath Fitter?
What is something your co-workers might not know about
Working and helping debut Kitchen Saver for the first time
you? I am a former competitive body builder and the author of
at the IX Center Home Shows earlier this year.
healthy living blogs.
What do you like most about working
What do you like most about working
for Bath Fitter? The challenge of getting
for Kitchen Saver? Helping people with
the men as interested and excited about
quality decisions they won’t forget.
their new kitchen as the women do.
Favorite Quote? “There is only one
What is on your “bucket list”? Traveling
way to avoid criticism: do nothing, say
overseas; taking a European vacation
nothing, and be nothing.” - Aristotle
FALL 2015
542 Industrial Drive
Lewisberry, PA 17339
Please deliver by 10/30/2015