Annual issue by Lekkerland Nederland B
Transcription
Annual issue by Lekkerland Nederland B
Annual issue by Lekkerland Nederland B.V. Logistical Conditions 02 | 2014 Logistical Conditions 01|2014 Annual issue by Lekkerland Nederland B.V. Contact details 04 | 05 Lekkerland Nederland B.V. Purchasing Supply Chain Management Customer Service Accounts payable department Distribution centres Accounts payable management 07 New supplier Product range management 07 | 08 | 09 Product categorisation Product range classification Product information Product form Private label conditions Product inclusion Product range changes Slow movers EDI Price changes Invoicing 11 Send by post Points to note Send by means of EDI Invoice Delivery criteria 11 | 12 Deliveries Packaging Unloading of goods Cross dock short delivery notification procedure Quality Management 13 HACCP RECALL Working Conditions Supplier performance measurement ISO-certified In conclusion 15 02|03 Contact details Lekkerland Nederland B.V. www.lekkerland.nl PO Box 128 - 5690 AC Son, the Netherlands Ekkersrijt 7601 - 5692 HR Son, the Netherlands T +31 (0)40 264 44 00 Purchasing Product range management and price agreements Purchasing manager Jean Philippe van Campenhout T +31 (0)40 264 44 54 [email protected] Beverages category Fresh & Ambient Purchaser Tom van Rossum T +31 (0)40 264 44 14 [email protected] Sweets category Chocolate Purchaser Ruud van Iersel T +31 (0)40 264 44 61 [email protected] Liquorice & Confectionery Purchaser Bas van Moll T +31 (0)40 294 30 38 [email protected] Biscuits, Pastry & Savouries Purchaser Jasper Dirckx T +31 (0)40 294 30 40 [email protected] Fresh & Frozen category Purchaser Winfred van Beem T +31 (0)40 294 30 21 [email protected] Other category Bulk consumption Purchaser Winfred van Beem T +31 (0)40 294 30 21 [email protected] Coffee & Tea Trade Marketer / Purchaser Oscar van der Laan T +31 (0)6 5111 32 16 [email protected] Non-Food Purchaser Tom van Rossum T +31 (0)40 264 44 14 [email protected] Coordinator René Manders T +31 (0)40 264 49 10 [email protected] Tobacco category Tobacco and Smokers' requisites Purchaser / Trade Marketer Patrick van den Bergh T +31 (0)6 15 66 90 47 [email protected] Electronic value category Business Unit Manager Jeroen de Fost T +31 (0)40 264 3010 [email protected] Trade marketing & category management Nicole Wijbrands T +31 (0)40 264 44 49 [email protected] Logistical Conditions 01|2014 Annual issue by Lekkerland Nederland B.V. Supply Chain Management Accounts payable department Daily stock management and logistical conditions Supply Chain Manager Bas van der Heijden T +31 (0)40 264 49 02 [email protected] Ambient [email protected] Tobacco [email protected] Securities [email protected] Coordinator Ruud Ickenroth T +31 (0)40 294 30 41 [email protected] Invoices must be sent to Lekkerland Nederland B.V. Attn. Inkoopadministratie PO Box 128 5690 AC Son The Netherlands Chilled (fresh) & Frozen [email protected] Coordinator Gisbert Smink T +31 (0)40 264 48 67 [email protected] Also acts as primary contact point for the accounts of Bart’s Retail, Hema, Jamin and NS Stations Retailbedrijf Customer Service DC Son [email protected] Head of inside sales Michel Rijkers T +31 (0)40 264 44 05 [email protected] DC Waddinxveen [email protected] Head of customer service / order entry Marie Louise Willemen T +31 (0)180 63 03 87 [email protected] DC Meppel [email protected] Head of customer service / order entry Marie Louise Willemen T +31 (0)180 63 03 87 [email protected] Invoices Jamin category 4/6 products must be sent to Jamin Winkelbedrijf B.V. Attn. Inkoopadministratie PO Box 148 1900 AC Oosterhout The Netherlands Manager Accounts payable/receivable & file mgt. Laurenz Hagedoorn T +31 (0)40 264 44 36 [email protected] Team leader of the accounts payable department Michel Ligtvoet T +31 (0)40 264 44 94 [email protected] Distribution centres Lekkerland DC Son Ekkersrijt 7601 - 5692 HR Son The Netherlands PO Box 17 - 5690 AA Son The Netherlands T +31 (0)40 264 48 00 F +31 (0)40 264 48 22 Nationwide DC for • Jamin Ambient • Bart’s Retail Lekkerland DC Waddinxveen Distributieweg 8 - 2724 RB Waddinxveen The Netherlands PO Box 68 - 2740 AB Waddinxveen The Netherlands T +31 (0)180 63 03 00 F +31 (0)180 63 03 05 Nationwide DC for • The entire Frozen product range • The entire Chilled product range • The entire HEMA Ambient and Chilled products Lekkerland DC Meppel Industrieweg 36 - 7944 HS Meppel The Netherlands PO Box 200 - 7940 AE Meppel The Netherlands T +31 (0)522 23 98 98 F +31 (0)522 24 30 30 04|05 Supplier performance measurement In order to guarantee the quality and professionalism of our service provision, agreements have been made within the framework of our supply performance regarding a variety of quality aspects. Within this context, Lekkerland has developed a Supplier Performance Measurement System. The objective of this system is to raise the quality of the performance delivered by our suppliers in order to achieve an overall higher quality. You will be assessed on the basis of a number of performance indicators, such as timeliness, completeness, temperature and logistical and production requirements. The specifications in respect of the performance measurement can be requested from your contact person. Logistical Conditions 01|2014 Annual issue by Lekkerland Nederland B.V. Accounts payable management New supplier If you wish to register as a new supplier of Lekkerland, the following needs to be submitted for the purpose of a complete accounts payable management: • Complete supplier details. A supplier form for this is in place. You must use this form. The form can be downloaded via www.lekkerland.nl. • Stationery with your company name as letterhead, together with all information, including IBAN and BIC. You can either send this by post or digitally, as PDF, to [email protected]. • Lekkerland is SKAL-certified. If you are going to supply organic products to Lekkerland, you must send a copy of your SKAL certificate prior to the first delivery. Preferably digitally to [email protected]. • Lekkerland is HACCP-certified. For a complete registration, you must submit the following 2 HACCP registration forms: RF 13.1 + RF 13.1 (a). Both forms can be downloaded via www.lekkerland.nl. Product range management Product categorisation In its administration, Lekkerland applies a variety of product range categories in order to distinguish between the General Lekkerland Wholesale Product Range and the Customer-Specific Product Range. Category 1 Regular product for the General Wholesale Product Range. Category 2 Regular product for the Customer-Specific Product Range, with possible inclusion in the General Wholesale Product Range. Category 3 Regular product for the Customer-Specific Product Range, which is included specifically for an account. Category 4 Product with own account formula and/or account Private Label. Category 5 “Specials” product which is included specifically for an account. Category 6 Regular product for the Customer-Specific Product Range, which is included specifically for an account, with commercial agreements with the supplier made by that account. Product range classification • Ambient Non-perishables which must be stored and kept at room temperature, such as sweets, beverages, food/non-food and tobacco. • Chilled Perishables which must be stored and transported in chilled conditions (between 2 and 7°C), such as sandwiches, salads and dairy products. Only chilled deliveries are subject to either centralised delivery in Waddinxveen in accordance with the agreed ordering and delivery schedule (DC delivery) or decentralised delivery in Meppel, Son and Waddinxveen in accordance with the agreed ordering and delivery schedule at a minimum frequency of 6 times a week (cross dock customer level), or centralised delivery in Waddinxveen in accordance with the agreed ordering and delivery schedule at a minimum frequency of 6 times a week • Frozen Products which must be stored and transported frozen (maximum of -15°C), such as (impulse) icecream and pizzas. Product information Full product details must be provided. A Lekkerland product form is available for this, which must be used when introducing new products (new to Lekkerland Nederland B.V.). Exception to this is the HEMA product range, with regard to which agreements and recording will be in accordance with the HEMA procedure. Changes to existing products (conditions excluded) must also be reported by means of the Lekkerland product form. This includes net content changes (10% extra) or EAN codes. 06|07 Product form This methodology will contribute to a prompt and reliable input and output of data for all parties. You can download the Lekkerland product form from our website www.lekkerland.nl. Download the product form when you have a new product, as this ensures you always use the latest version. In addition to the product form to be supplied, all new and changed products (with the exception of Category 4, 5 and 6 products) must be provided with a digital image, which must be sent to [email protected], and product samples (specifications for this can be found on page 14). The supplier is responsible for supplying the product sheets with the product specifications and keeping these up-to-date. Requests from customers to Lekkerland with regard to this information will be passed on to you, trusting this will be dealt with directly with the customer, correctly. GS1 In connection with the transfer to SAP which Lekkerland is preparing for, you, in your capacity as supplier, are expected to supply all product information via GS1. PS in Foodservice Lekkerland must be able to supply its customers with product specifications within 24 hours. In order to realise this, Lekkerland has partnered up with PS in Foodservice. The aim of PS in Foodservice is to have all product information within the food service market available; 24 hours a day, 7 days a week. In addition to specifications such as nutritional values and allergens, the platform also offers space for product background information, both textually and visually. Hence we ask you to supply your products details to PS in Foodservice. For further information, please visit the website www.psinfoodservice.nl. Hazardous & Chemical substances You must use the Lekkerland product form to indicate whether the product is a hazardous substance and, if so, you must stated the correct UN reference number. In addition, when supplying the completed product form, you must include the corresponding material safety data sheet. Supplying in digital format is preferred. Hazardous substances offered without a material safety data sheet held by Lekkerland will be refused on arrival. Organic products Since Lekkerland is SKAL-certified, you must state your SKAL reference number on the product form when it concerns organic products. In addition, when delivering your first organic product to Lekkerland, you must include a copy of your SKAL certificate. Supplying in digital format is preferred. Non-food products Non-food products must bear CE marking, since this is required by European legislation. Private label conditions Agreements in respect of Account Private Label apply as agreed with the relevant account. In the event of Lekkerland private label products, the following conditions apply: • Prior to your contract with Lekkerland, you must always send one sample to the Lekkerland Quality Management department in Son for assessment and inspection. •In addition, you are responsible for supplying up-todate product information sheets of all private label products, prior to the first delivery. Supplying in digital format is preferred. • In the event of changes in the product information sheets of products you (will) supply to us, you must always and immediately provide Lekkerland with upto-date product information sheets. Supplying in digital format is preferred. •You agree to Lekkerland having the private label products supplied by you tested by an external laboratory. • You agree to Lekkerland, or a party appointed by Lekkerland, carrying out an audit in your company to verify that you comply with the Commodities Act / HACCP. Logistical Conditions 01|2014 Annual issue by Lekkerland Nederland B.V. Product inclusion (with the exception of product categories 4, 5 and 6) Inclusion condition: for a period of eight months, Lekkerland will be able to invoke its full right of return, without incurring costs on the part of Lekkerland. Final progression to take place after this period. Product range changes (with the exception of product categories 4, 5 and 6) The administrative changes in the product range are subdivided as follows: • Inclusion of products which are freely available. • Inclusion of in/out products. • Processing of changes in existing product numbers, e.g. a change in pallet structure (with the exception of price changes). Lekkerland applies the following rates (exclusive of VAT): • € 350 new products • € 250 new product, in consideration of a product reorganisation! • € 100 in/out product • € 50 changes to an existing product number Slow movers (with the exception of product categories 4, 5 and 6) Products with low turnover ratios are dealt with from the central warehouse. This still enables a nationwide availability of these products. The inclusion of new ambient products is initiated at the slow mover warehouse in Son. We charge a surcharge for this facility per unit of trading. Six-monthly calculations decide which products move from slow mover to standard product (in stock in all DCs) and vice versa. EDI Lekkerland continuously works on the further refinement and optimisation of its logistical processes. Not only does this benefit the customer, you as a supplier can also take advantage of this. Lekkerland prefers EDI for the exchange of orders. You can register by e-mail via [email protected]. Price changes (with the exception of product categories 4, 5 and 6) • Price changes towards our customers are confined to 10 times a year. These times coincide with the start of a new month (February to November). • Price changes to Maxxam and the members must be communicated no later than 8 weeks prior to these dates. • You must supply the price changes both digitally (editable in Excel) and as a hardcopy with a clear substantiation of the change. • Price changes to Lekkerland Nederland B.V. must be communicated no later than 8 weeks prior to the relevant commencement date. • Provided they have been approved and implemented in the market horizontally, new prices take effect on the stated dates and will be fixed for a minimum of one year (the only exception to this are changes on account of government measures). Based on the above, the following applies: • 1st option (01.02.14), supply price changes no later than 1 December 2013. • 2nd option (01.03.14), supply price changes no later than 1 January 2014. • 3rd option (01.04.14), supply price changes no later than 1 February 2014. • 4th option (01.05.14), supply price changes no later than 1 March 2014. • 5th option (01.06.14), supply price changes no later than 1 April 2014. • 6th option (01.07.14), supply price changes no later than 1 May 2014. • 7th option (01.08.14), supply price changes no later than 1 June 2014. • 8th option (01.09.14), supply price changes no later than 1 July 2014. • 9th option (01.10.14), supply price changes no later than 1 August 2014. • 10th option (01.11.14), supply price changes no later than 1 September 2014. Price changes that do not meet the criteria are not accepted. In addition, price changes that run via Maxxam C.V. in Ede will not be dealt with by Lekkerland. 08|09 . Scannable EAN code The packaging of the manufacturer must bear scannable EAN codes. The most commonly used code at present is EAN 128. This applies to ambient, chilled and frozen, as well as private label products. Logistical Conditions 01|2014 Annual issue by Lekkerland Nederland B.V. Invoicing Send by post Your invoices must be sent to the head office in Son: Lekkerland Nederland B.V. Attn. Crediteurenadministratie PO Box 128 5690 AC Son The Netherlands Your invoices for Jamin products, category 4/6 must be sent to: Jamin Winkelbedrijf B.V. Attn. Crediteurenadministratie PO Box 148 4900 AC Oosterhout The Netherlands Send by means of EDI Invoice With effect from 2014, Lekkerland, together with its suppliers, aims to transfer to invoicing by means of EDI. Points to note • The order you receive from Lekkerland will be accompanied by an order number. You must refer to this number on your invoice. Your invoice cannot be processed without an order number. • The invoice date may not precede the delivery date. • Invoicing must take place in accordance with the agreed prices and conditions. Depending on the product category, these price and condition agreements have been entered into with either Lekkerland or the customer. See Product range management for an explanation on product categorisation. • With regard to product categories 1 to 3, there must be agreement with the Lekkerland Nederland Purchasing department regarding product range, prices and other conditions. If you are affiliated to Maxxam C.V. in Ede, the agreements must have been entered into with Maxxam C.V. in Ede. • With regard to category 4, 5 and 6 products, the price and condition agreements must be entered into in consultation with the customer. • Invoicing must take place on the basis of the numbers supplied x the agreed prices and conditions. • With regard to category 4, 5 and 6 products, you, in your capacity as supplier, must enter into price and condition agreements with our customer directly. Invoicing for these category 4, 5 and 6 products must take place separately. Both the order number and customer name must be stated. The customer name can be stated in the address. Attn. Crediteurenadministratie / ‘name of customer’. Delivery criteria Deliveries • The order you receive from Lekkerland will be accompanied by an order number. You must refer to this number on both the transport documents and your invoice. • Deviations from orders placed by us must be reported to the Central Stock Management department at least 48 hours prior to delivery. • In the event of lead times of less than 24 hours, notification in relation to deviations must at all times be submitted on the day that the order is received, before 5pm. • Each order slip states the day of delivery and time frame within which the order must be delivered. Packaging Packaging is understood to mean transport packaging such as roll containers, pallets, barrels and crates. If you use packaging, you must supply a Lekkerland transport packaging form for each transport product. This packaging can also be processed on the consignment note and invoice, provided it is known. The method of processing on the consignment note and invoice is laid down on the supplier form in advance. In addition, when registering/invoicing on the basis of a deviating creditor number, ensure this is communicated in due to time to ensure invoicing and crediting can be done correctly. Unloading of goods You must be able to unload your orders in a dock, in which delivery with a truck is the only option. While unloading the goods, the driver is obliged to wear safety shoes (type S1 or better). For reasons of safety, other members of staff must remain in the truck while the goods are unloaded. The packaging of the manufacturer must have scannable barcodes. Packaging is understood to mean: • Consumer unit • Order unit • Outer sleeve The most commonly used code at present is EAN 128. This applies to ambient, chilled and frozen, as well as private label products. 10|11 Stock items must be delivered on pallets and cross dock deliveries on roll containers. If your goods are to be delivered on pallets, it is understood to be a single product per pallet. The pallet type can deviate per DC, but euro pallets are preferred. In the event of multiple products on a single pallet, a division must be made by means of an intermediary pallet. Deliveries that do not meet this requirement must be transferred and stacked by you. The pallet height can differ per DC, with a maximum of 1.85 m. The supplier must be able to unload himself and therefore bring a pallet truck. In the event of cross dock deliveries, your delivery must be on roll containers. Every crate must be state route number, route sequence number and number of crates. In 2013, Lekkerland made the transfer to Roll Container Identification and expects its suppliers to do the same. The year 2014 will be a transitional year. However, in 2015, all suppliers of Lekkerland must be able to work with this. Chilled deliveries are subject to either centralised delivery in Waddinxveen in accordance with the agreed ordering and delivery schedule (DC delivery) or decentralised delivery in Meppel, Son and Waddinxveen in accordance with the agreed ordering and delivery schedule at a minimum frequency of 6 times a week (cross dock customer level), or centralised delivery in Waddinxveen in accordance with the agreed ordering and delivery schedule at a minimum frequency of 6 times a week (Pick to Zero). With regard to chilled and frozen deliveries, the driver, upon arrival at Lekkerland DC, is preferred to hand over a temperature-readout of the truck. Delivery temperature for Chilled goods must range between 2 and 7°C, where a maximum of -15°C applies to Frozen goods. Consignments are checked for Best Before Date (BBD), HACCP, quantity and physical condition. In the event of defects being detected upon receipt, the goods will be rejected. In consultation it is decided whether the item must be re-delivered immediately or whether it can be re-ordered. Breakage that is discovered later and which can be attributed to the supplier will still be returned and must be compensated accordingly. Deliveries with more than one BBD must be stated on the delivery note. In addition, the delivery must be divided through pallets. Lekkerland only accepts the delivery on the basis of progressive BBD and BBD which meet the promised, minimum BBD upon delivery at the DC. The products supplied (manufactured) by you must be properly packed in relation to the weight and nature of the product, so that the products can be stacked and delivered to the customers of Lekkerland free of damage. This means that the products must be sufficiently protected against breakage / damage under normal handling conditions, which can be expected throughout the logistical process of entry, storage, order picking and transport onto mixed roll containers. Cross dock short delivery notification procedure A total list must be available which can serve as checklist for inbound goods. Upon receipt, Lekkerland checks the number of crates. Departure point is that the manufacturer remains responsible for the contents of the crates, which is not checked by Lekkerland. Points checked by Lekkerland: • Upon arrival, all crates must be checked on the basis of the manufacturers' crate lists included in the shipment. • In the event of delivery by the manufacturer to the DCs, any short deliveries must be noted on the delivery note of the manufacturer. The driver will need to wait for this. • Each day, manufacturers must report any products that are out of stock (N.I.V.) by sending a fax or email. These reports must be forwarded to the Customer Service department no later than 9am, per DC, stating the product and route sequence number. Logistical Conditions 01|2014 Annual issue by Lekkerland Nederland B.V. Quality Management HACCP Lekkerland is HACCP-certified. This means that Lekkerland may only do business with suppliers that can also guarantee the food safety of their products, i.e. that their products are in compliance with the Dutch ‘Warenwet’ (Commodities Act). Therefore, it is the responsibility of the supplier to ensure that the foods that are to be delivered to Lekkerland meet all statutory provisions. In addition, Lekkerland expects the manufacturer to work in accordance with a documented food safety system, preferably one that is certified. For a complete registration, you must complete and submit the following 2 HACCP registration forms: RF 13.1 + RF 13.1 (a). Both forms can be downloaded via www.lekkerland.nl. RECALL Lekkerland Nederland B.V. operates in accordance with the recommendations and guidelines given by the CBL (Dutch Food Retail Association). In the event of a possible recall, you must always notify your purchaser at Lekkerland Nederland B.V by e-mail or telephone. If, on the instruction of the manufacturer / supplier, or other client authorised to that end, products must be taken back at customers of Lekkerland Nederland B.V. or at its distribution centres, the costs arising from this will be charged to the relevant supplier. To this end, Lekkerland applies standard rates which will be announced separately. Working Conditions Lekkerland does of course operate in compliance with health and safety regulations. As a supplier, we assume that you work in accordance with the Dutch ‘Arbowet’ (Working Conditions Act) and that you accept your responsibilities in that respect. With regard to maximum weights to be lifted, legislation prescribes 23 kilograms per package (provided it is easy to handle for one person). Distribution displays do not always meet this requirement. We expect you to meet the following guidelines (if not possible, you must contact us): • Pallet displays must always be fitted with handles at grabbing height, so they can be grabbed by a single person, provided it is easy to handle and weighs less than 23kg. •If a display weighs more than 23 kg, it must clearly show the following message: WARNING – HEAVY ITEM • Displays must be stable and of such a quality that they can be transported on a roll container without them collapsing or disintegrating. An extensive explanation setting out the requirements displays must meet can be requested from the Product Administrative Office. Supplier performance measurement In order to guarantee the quality and professionalism of our service provision, agreements have been made within the framework of our supply performance regarding a variety of quality aspects. Within this context, Lekkerland has developed a system to measure supplier performance. The objective of this system is to raise the quality of the performance delivered by our suppliers in order to achieve an overall higher quality. You will be assessed on the basis of a number of performance indicators, such as time frames and completeness. The specifications in respect of the performance measurement can be requested from your contact person. Operating from our food safety system, you must offer us the option to request the health and safety specifications at product and/or process level. ISO-certified Lekkerland is ISO-certified. 12|13 Supply of visual material In addition to the product form to be supplied, all new and changed products (with the exception of Category 4, 5 and 6 products) must be provided with a digital image. These images must have an effective resolution of at least 300 dpi and a colour composition in CMYK. Preferably, the product images must be supplied and stored independently as PSD, EPS (no JPEG compression), TIFF or JPEG (with a minimum of compression, i.e. maximum quality). The images can be mailed to [email protected]. If you are unable to supply an image in accordance with the above requirements, we can also arrange the photography for you. In that case, we would like to receive a sample of the relevant products. The costs incurred will be passed on to you. In conclusion Please note that, despite the utmost care that has been paid to these participation conditions, no rights can be derived from them and they are provided for informative purposes only. As and when appropriate, Lekkerland reserves the right to enter into alternative agreements with suppliers. Lekkerland emphasises that any agreement entered into between a supplier and Lekkerland is subject to the General Purchase Conditions applied by Lekkerland. A copy of these General Purchase Conditions was handed to you upon conclusion of the agreement with Lekkerland and can furthermore be requested through your Lekkerland contact person. Head office Lekkerland Nederland B.V. Ekkersrijt 7601 - 5692 HR Son The Netherlands PO Box 128 - 5690 AC Son The Netherlands T +31 (0)40 264 44 00 F +31 (0)40 264 44 11 Distribution centres Lekkerland Son Ekkersrijt 7601 - 5692 HR Son The Netherlands PO Box 17 - 5690 AA Son The Netherlands T +31 (0)40 264 48 00 F +31 (0)40 264 48 22 Lekkerland Waddinxveen Distributieweg 8 - 2742 RB Waddinxveen The Netherlands PO Box 68 - 2740 AB Waddinxveen The Netherlands T +31 (0)180 63 03 00 F +31 (0)180 63 03 05 Lekkerland Meppel Industrieweg 36 - 7944 HS Meppel The Netherlands PO Box 200 - 7940 AE Meppel The Netherlands T +31 (0)522 23 98 98 F +31 (0)522 24 30 30 www.lekkerland.nl