Teresian House - Sodexo Health Care

Teresian House
Albany, NY
Case History
300-bed Teresian House, a nonprofit skilled nursing facility
administered by the Carmelite
Sisters for the Aged and Infirm,
had undergone a massive construction project to change the
way their residents are cared for
in a long-term setting. Resident
Centered Care embraces the
approach that a non-institutional
setting helps enhance the quality
of life by preserving the residents’
individuality. This belief meshes
perfectly with Sodexo’s Mission
to create and offer services that
contribute to a more pleasant way
of life for people whenever and
wherever they come together.
The client’s stated expectations of
Sodexo Senior,IVINGS performance included:
Food and Nutrition Services
Resident Centered Care
• Assist in changing the style and
approach to Dining and Nutrition
Services delivery to address
the quality of life focus.
• Customize Dining and Nutrition
Services to provide meals on
each of seven floors for a total
of fourteen “neighborhoods,”
to promote socialization,
familiarization, and conversation.
Strategy
The Sodexo Senior,IVING team
worked with the client to configure
the “neighborhood” kitchens to
86 Hopmeadow Street Simsbury, CT 06089-9693 800 969 7696 www.sodexousa.com
create a homelike atmosphere.
Institutional requirements were
met by installation of a commercial
under-the-counter dishwasher, a
steam table, and a juice dispenser.
Cherry cabinets hold the china,
glass, and silverware needed to
serve up to 25 residents and
granite counter tops, along with
other decorative touches that
add to the ambiance. Sodexo
Senior,IVING is responsible for
providing all meal components,
nourishment, and floor stock
delivery, as well as pot washing for
each unit. Fewer FTEs are needed
due to the elimination of the
trayline and waitress component.
Dietary staff delivers the meal to
the floors in a hot cart, then sets
up the steam table. Certified
Nutrition Assistants assigned to
each unit are responsible for
set up, serving, and cleanup.
Continued >>>
Teresian House Albany, NY
Menus were modified to offer a
single hot entrée, for both lunch
and dinner, with an alternate
vegetable and soup. A sandwich
bar consisting of meats and salads
is also provided as an alternative
choice and has proven very popular. This innovation has eliminated
the problem of forecasting the
amount needed for an alternative
entrée, by providing an immediate
substitute if the entrée du jour
is refused. Diets and portions
are determined by following a
computerized menu program that
generates a detailed menu card
for each resident.
Client’s Perspective
“The value of our partnership
with Sodexo Senior,IVING has
enhanced the quality of service to
our residents. We are proud of
the unique service concept that
supports our beliefs. And, we and
Sodexo Senior,IVING share our
Mission as one.”
Outcome
The new intimate dining experience
promotes a quiet environment.
Residents are seated at tables of
four to six, with a maximum of
four tables. In this setting, they
are comfortable and more likely
to socialize effectively in a familiar,
homelike environment.
86 Hopmeadow Street Simsbury, CT 06089-9693 800 969 7696 www.sodexousa.com
– Sister Pauline Brecanier
Chief Executive Officer
Teresian House