325-UG-0018-004-10 TruVoice Portal User Guide

User Guide FOR
TruVoice Service Portal
Document: 325-UG-2000-004
Version 1.0
27 July 2014
Entrust ICT
50 Lynch St,
Hawthorn, 3122
Tel: (03) 8526 6800
TruVoice Service Portal
User Guide
Version 1.0
Copyright Notice
© 2014 All rights reserved. No part of this document may be reproduced or transmitted in any form or
by any means, electronic or mechanical, for any purpose, without the express written permission of
Entrust ICT.
Disclaimer
Information in this document is subject to change without notice. The statements, configurations,
technical data, and recommendations in this document are believed to be accurate and reliable, but
are presented without express or implied warranty. Entrust ICT therefore assumes no responsibility and
shall have no liability of any kind arising from the supply or use of this document or the material
contained herein.
Statement of Conditions
In the interest of improving internal design, operational function, and/or reliability, the Entrust ICT reserves
the right to make changes to the products described in this document without notice.
The Entrust ICT does not assume any liability that may occur due to the use or application of the product(s)
described herein.
In addition, the program and information contained herein are licensed only pursuant to a license
agreement that contains restrictions on use and disclosure (that may incorporate by reference certain
limitations and notices imposed by third parties).
Trademarks
All other product or service names mentioned in this document may be trademarks of the companies
with which they are associated.
Definitions
DID(Direct in Dial) is telephone number that is used by service to make and receive calls.
IP(Internet Protocol) is a technology used to transport data across private networks and the public Internet.
SIP(Session Initiated Protocol) is a technology use to establish and managed telephone calls over IP networks.
VoIP(Voice over IP) is the technology used to transport telephone calls over IP networks
Special Notes
Important information or pointer
Warning - care should be taken when using the functions
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Contents
1
Introduction..................................................................................................................................................... 4
2
Accessing the Service Portal ............................................................................................................................ 5
3
Defining Services and Call Feature Configuration ........................................................................................... 6
4
Administration Settings ................................................................................................................................... 8
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1
Introduction
1.1
Welcome
TruVoice Office(single line) and SIP(multi line) products are advanced Voice over IP solutions delivered over
Private and Internet broadband connections.
The TruVoice Service Portal allows end users to configure advanced call features using a web-based control
panel.
This guide provides details on how to configure TruVoice call features using the Service Portal.
1.2
Available Call Features
TruVoice supports network based call forwarding to redirect incoming calls to other destinations. The service
forwards calls to PSTN, Mobile, Voicemail, or other TruVoice numbers.
You can apply one or more call forwarding rules to any of the DIDs assigned to your service including




Call forward Unconditional - when enabled all calls to the DID will be forwarded immediately at all
times.
Call forward Busy – when enabled all calls to the DID will be forwarded immediately if the line is in use.
Call Forward No Answer - when enabled all calls to the DID will be forwarded if not answered within a
timeout period (default 60 seconds).
Call Forward Unavailable – when enabled calls are forward immediately in the event the DID is not
connected to the TruVoice platform.
When call forwarding to numbers that are not Voicemail or TruVoice numbers standard call
charges will apply.
The call features must be configured with a minimum of one divert number to operate. Where required
additional follow me numbers can be configured, to allow the call to flow to other numbers at a predefined time
if it is not answered.
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TruVoice call features and flow
2
Accessing the Service Portal
In order to access into the Service portal, point your browser to http://control.truvoice.com.au and enter the
login details provided to you in your service completion notice.
The service portal login details are the same as those used by your service for registration to
the TruVoice platform
Login screen at http://control.truvoice.com.au
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Defining Services and Call Feature Configuration
Once you have logged into the portal you will be presented with a main screen which shows
1.
2.
3.
4.
5.
6.
7.
8.
the Primary service DID
the user name used to login
the DID Service number range associated with the service
the “Add New” link to enable call control for a DID
the list of DID’s with Call control enabled
search for a DID with call control enabled
a link to Admin Settings
a logout link to logout of the portal
For Office services a single number Allowed Call ID range is displayed.
For Enterprise services the full number range is displayed
3.1
Enabling Call Control on a DID
To enable call features for a DID you need to add the service configuration list by selecting the “add service” link
on the main page.
1.
Click on the “Add New” link. A pop-up window will appear.
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2.
Enter the DID from within the service DID range and select “OK”.
The DID timeout setting within the “add new” pop-up determines the time before the call is
forwarded when there is no answer in seconds. The default value is 60 seconds.
3.
3.2
After a service is initially defined you are redirected to the call feature configuration screen.
Configuring Call Control on a DID
4.
From within the DID configuration screen select ”+ Add” to configure a call feature and a pop-up will
appear. Enter the DID that you want the call to be forwarded and the time in seconds before the condition
happens.
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

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The forwarded DID must be a valid number. If a Truvoice service is used it must be
registered.
Changing the domain field is reserved for future feature releases. The call forward
service will not work if the domain is changed from the default value.
A timeout value in seconds must be set
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3.3
Setting Call Control on a DID
5.
Select ”+ Add” to set a call feature for the DID. A pop-up will appear. Enter the DID that you want the call
to be forwarded and the time in seconds before forwarding happens.
Use 0088 as the destination to forward to the Office TruVoice voicemail service
To edit call forwarding rules for an existing DID click on the edit icon.
To remove the call forwarding rules for a DID click on the delete icon.
To move the order of a DID within the call forwarding order use the arrow icons.
6.
4
When completed select “Defined DIDs” to return to the main screen.
Administration Settings
The “Settings” link allows users some administration functions:
1.
2.
Set/Unset Global Enabled Caller ID for DID’s
Change the Portal login password.
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