First Suite Puts You First.

Transcription

ASIANA AIRLINES 2016.6.1.
Membership Guide
Platinum • Diamond Plus • Diamond • Gold • Silver
First Suite
Puts You First.
Fewer seats for more space, private suite with doors,
the finest entertainment system, and spacious
dressing rooms. And of course, the world’s best
award-winning inflight services.
The New ASIANA380, Special Edition.
First Class with Door
Business Class
(Staggered Layout)
Reservations • 1-800-2ASIANA • us.flyasiana.com
11.1” Monitors
in Ecomony Class
Dressing Room
(Lavatory)
contents
04 Introduction to Asiana Club
05
Membership Program
08
Asiana Club Elite Membership Benefits
11
Earning Miles
15
Redeeming Miles
19
Terms of Miles Redemption
21
Upgrade Award
22
Refund of Flight Awards and
Upgrade Awards
24 Introduction to Star Alliance
Welcome to the Asiana Club!
Asiana Airlines wholeheartedly congratulates you
on your new Asiana Club Membership.
Asiana Club is the frequent flyer program that
Asiana Airlines offers, to give passengers who
use Asiana Airlines more convenient services and
various benefits.
24
27
Miles Accrual with Star Alliance Partners
and Other Partner Airlines
28
Star Alliance Standard Miles Accrual Chart
29
Flight Award at Star Alliance Partners
36
Upgrade Award at Star Alliance Partners
Star Alliance Elite Members
44 Introduction to Asiana Club
Partners
44
Partners that offer Asiana Club Miles
53
Partners that Accept Asiana Club Miles
55
Partners that Offer Asiana Club Discounts
60 General Terms and Conditions
of Asiana Club
Introduction to
Asiana Club
Membership Program
CARD
Elite Membership
Platinum
Diamond Plus
Introduction to Asiana Club
Asiana Club is the frequent flyer program of Asiana Airlines, and
is operated based on Asiana Club Miles. Asiana Club Members
can earn miles every time they fly with Asiana Airlines or an
Asiana Airlines partner, and may get Flight Award and other
benefits using the miles they have earned. By accumulating
enough miles, members can earn Elite status and get even
more benefits.
Membership Program
Diamond
Gold
General Membership
Joining Asiana Club
Qualifications
There is no age limit for Asiana Club Members.
(Children under the age of 12 are classified as Magic Miles members)
Enrollment Guide
Online Enrollment
Asiana Airlines Website (flyasiana.com), Asiana Airlines Mobile
Application
Offline Enrollment
Branches of Asiana Airline or Aiport branches and flights
※Register your e-mail address when you enroll to get the latest news, promotion
information and e-newsletters from Asiana Airlines.
Mobile Membership Card Download Information
m.flyasiana.com → Log in → My Asiana → Mobile Card → Capture
and use an image
Special Programs
Hansarang Membership
Hansarang Membership is a special program for Asiana Club members who are welfare card holders. After registering, Hansarang
Members automatically receive discounts on domestic fares.
Magic Miles
This is the mileage program for children under 12. Children under
12 earn 75% of the miles earned by adults. As well, children boarding domestic flights with flight awards (including upgrade awards)
between the ages of 2 and 12 and children boarding international
flights with flight awards (including upgrade awards) between the
ages of 2 and 11 will redeem 75% of the miles for adults.
04
Silver
Magic Miles
Qualifications for Elite Members
Elite members are selected according to the miles accumulated on
Asiana Airlines and Star Alliance flights.
(The number of Star Alliance flights boarded is not counted for
selection of Elite members.)
Items
Asiana Airlines
Star Alliance
Miles Accrual
○
○
Number of Boardings
○
×
1.Miles accumulated with partners, miles accumulated through
promotions and events, and boardings of Elite members are not
counted.
2.Miles accumulated after the boarding date are counted
for selection of Elite members as of the boarding date, and
upgrades to Elite membership status are valid from the day after
the date on which the qualifications for Elite membership have
been met. 3.Miles are not accumulated for boarding with tickets with discounts exceeding 50% of the fare, special tickets with no mileage accrual tickets and tickets for which no fare has been paid.
In addition, these cases will not be counted toward the number
of boardings for selection of Elite members.
05
Criteria for Elite Member Upgrades
Items
Qualifications
Terms of Elite Membership Status
Terms of Status
Platinum
Lifetime
Diamond Plus
0.5 million miles accumulated or 500
boardings of Asiana Airlines flights
Every 100,000 miles accumulated or
100 boarding of Asiana Airlines flights
within 24 months from the base date
Diamond
Gold
Total of 40,000 miles accumulated
within every 24 months from ‘the
base date*’ or 50 boardings of Asiana
Airlines flights
Terms of Early Upgrades
The term
of early upgrade
+ 24 months
Base Date
Date of Early Upgrade
24 months
Term of Benefits
Total of 20,000 miles accumulated
within every 24 months from ‘the
base date*’ or 30 boardings of Asiana
Airlines flights
*
Members who joined by September 30,2008 : Elite membership status is
applicable based on the miles or the number of boardings for 24 months from
November 1, 2014
*
Members who joined after October 1,2008 : Elite membership status is
applicable based on the miles or the number of boardings for 24 months from
the date of subscription.
※Maintenance or change of membership status: The date on which the terms of
the status have been reset shall be the base date, and the membership status
shall be decided according to the miles or the number of boardings for 24
months.
※For Diamond Plus Members who have accumulated 0.5 million miles or 500
boardings, the base date shall be the date of upgrading to Diamond Plus
Lifetime Membership.
06
07
1 million miles accumulated or 1,000
boardings of Asiana Airlines flights
1.Elite membership status is applicable based on the miles or the
number of boardings for every 24 months from the base date.
2.If a member has met the criteria for an upgrade in membership
status before 24 months expire, the early upgrades are made. A
member may have Elite membership status for the term of early
upgrades and an additional 24 months if the qualification for
early upgrade is met.
3.If the membership status expires, a new membership status is
applied based on the miles or the number of boardings for the
previous 24 months, and the miles or the number of boardings
for the term of early upgrades shall not be counted.
Asiana Club Elite Membership Benefits
Gold
Diamond
24 months
24 months
Diamond Plus
Platinum
Items
Redeemed Miles
Discount Coupon
• At Point of Upgrade
5,000 miles
1 discount coupon
• After Upgrades
1 discount coupon
(50% discount for miles redeemed
for Upgrade Award, or 10,000 miles
discount for Flight Award)
-
24 months
Lifetime
Lifetime
2 discount coupons (50% discount for miles redeemed for
Upgrade Award, or 10,000 miles
2 discount coupons (50% discount for miles redeemed for
Upgrade Award, or 10,000 miles
-
-
2 discount coupons
Accumulation of 100,000 miles on
Asiana Airlines and Star Alliance
flights or 100 boardings of Asiana
Airlines flights for every 24 months
(50% discount for miles redeemed
for Upgrade Award, or 10,000
miles discount for Flight Award)
2 discount coupons for every
100,000 Asiana Airlines miles
(50% discount for miles
redeemed for Upgrade Award, or
10,000 miles discount for Flight
Award)
-
Business class lounge
(for member and one accompanied
guest)
Lounge of a higher class than
the tickets presented
(for member and
one accompanied guest)
Highest class lounge
(for member and
Highest class lounge
(for member and
Star Alliance Gold Business Lounges
Contracted Business Lounges
(for member and one accompanied
guest)
Star Alliance Gold Business
Lounges
(for member and one accompanied guest)
Lounges
Lounges
Exclusive Counters for Elite members
(Business Counters if not available)
Higher class check-in counters The highest class check-in
than tickets presented
counter
The highest class check-in
counter
Provision of bonus
Asiana Airlines mileage 5%
for Elite members
10%
15%
20%
Free Additional
Baggage Service
10KG / 22lbs
(excluding routes in the Americas)
20KG / 44lbs (excluding routes in
the Americas)
(Routes in the Americas: 1 Piece)
30KG / 66lbs (excluding routes 30KG / 66lbs (excluding routes 30KG / 66lbs (excluding routes
in the Americas)
in the Americas)
in the Americas)
(Routes in the Americas: 1 Piece) (Routes in the Americas: 1 Piece) (Routes in the Americas: 1 Piece)
Free Additional
Baggage Service
(as of April 1, 2016)
One piece,
maximum of 9 kg per passenger
1Piece
(weight of piece varies by flight class)
• Domestic Flights
10KG
20KG
30KG
30KG
30KG
Mileage Redemption
for Peak Seasons
50% additional redemption
50% additional redemption
Not applicable
Not applicable
Not applicable
Transfers of Flight
Award (including
Upgrade Awards)
Within the limit of transfers
Lounge Tickets
• Lounges in Korea
2 tickets for business class lounge
• Overseas Lounges
Check-in Counters
-
Exclusive Counter
(Exclusive counter exclusively for
Gold members, if applicable)
15%
1Piece
(weight of piece varies by flight class)
Priority Baggage
Service
◯
◯
◯
◯
◯
Priority Waiting /
Boarding Rights
◯
◯
◯
◯
◯
Priority Boarding
X
◯
◯
◯
◯
10 years
12 years
12 years
12 years
12 years
Star Alliance Silver
Star Alliance Gold
Star Alliance Gold
Star Alliance Gold
Star Alliance Gold
Expiry of Miles
Star Alliance Elite
Membership Status
08
09
Term of Membership
Status
Provision of bonus Asiana Airlines mileage for
Elite members
Mileage Discount Coupons
•Mileage Discount Coupons are applicable to Flight Award and
Upgrade Award on Asiana Airlines flights only, and the coupons
are valid for one year from the date of issuance (non-transferable)
•You can use the service when you use your own miles or combine
these with your family miles to issue bonus tickets through your
account.
•Available by visiting an Asiana Airlines branch
•Mileage coupon provided when a member upgrades their status
to Gold, Diamond or Diamond Plus will be issued and terminate
on November 30, 2016 (date of upgrade)
For details, please refer to the website of Asiana Airlines (flyasiana.com).
Lounge Tickets (for Gold Members)
1.If a member uses Asiana Airlines flights (flights directly operated
by Asiana Airlines excluding joint service flights), the member
may use Asiana Airlines Lounges in Korea, which are directly
operated by Asiana Airlines. The tickets are valid for a year from
the date of issuance.
2.Coupons must be used by the member, with one accompanied
guest who use the flights directly operated by Asiana Airlines
may use lounges, but an additional coupon will be used.
Lounges and Check-in Counters for Diamond Plus
Members
•Diamond Plus Members may use lounges and check-in counters of
a higher class than the tickets presented.
-Passengers with Economy Class tickets may use business lounges and check-in counters
-Passengers with Business Class tickets may use the highest
class check-in counter of Asiana Airlines and the highest class
lounger in Incheon International Airport.
•Diamond Plus Members who have earned 500,000 miles or 500
10
Priority Waiting and Boarding Rights
•Priority rights are applicable according to membership status
and fares.
Additional 50% Mileage Charge when using Flight
or Upgrade Awards during Peak Seasons
•Additional mileage charge for use of Flight or Upgrade Awards
during peak seasons does not apply to Platinum or Diamond
Plus members using mileage accrued in their own account or
members of other membership statuses using mileage transferred from elite members.
•Additional mileage charge for use of Flight or Upgrade Awards
during peak seasons applies to Platinum or Diamond Plus members using mileage transferred from members of other membership statuses.
Earning Miles
A member may earn miles by using Asiana Airlines or Star Alliance
Partners, and using credit cards, hotels and car rental services that
are partnered with Asiana Airlines.
A member may also earn miles by using major online shopping
malls in Korea through the Shop & Miles Program.
※Miles accrue free of charge, and the miles shall not be valuated before use
as the standards for redeeming miles may change. The value of the miles is
decided at the point of redeeming miles for Flight Award or Upgrade Award.
Expiry by Membership Status
Expiry of miles is decided according to the membership status as
of the boarding date or mileage accrual date. Miles that are not
redeemed before expiry automatically become extinct.
Items
Date of Expiry
From the boarding date or the mileage accrual
Magic Miles / Silver / Gold date to the last day of the same month 10 years
later
Diamond and Higher
Members
From the boarding date or the mileage accrual
date to the last day of the same month 12 years
later
11
1.If a member uses Economy Class, additional miles accrue based on
the miles accumulated for Economy Class. If a member uses First
Class or Business Class, additional miles accrue based on TPM.
2.The additional miles accumulated for Elite members accrue only
when a member uses Asiana Airlines flights, and the miles are
not counted for selection of membership status. (Not available
when a member uses joint services.)
boardings may use the highest class counters of Asiana Airlines
and the highest lounges of Incheon International Airport.
※Expiry of Miles : On-board miles - Boarding date, non-on-board miles - mileage
accrual date
※All miles accumulated after October 1, 2008 are subject to expiry.
Sequence of Mileage Redemption
How to Earn Miles
Automatic Accrual
•Miles are automatically accrued upon submission of membership number at the time of ticket purchase or reservation, or
upon presentation of digital membership card at the time of
check-in.
•Miles accumulated directly through Asiana Airlines are credited
to member accounts within one full day of the completion of the
flight; miles accumulated through partners of Asiana Airlines are
credited to member accounts within eight days of the boarding
date.
※Mileage accrued after check-in cannot be used until boarding has been
completed and the mileage has been credited to the member account.
※The period for earning missing miles from Air China (CA) changed from 6
months to 12 months from the date of boarding as of August 20, 2014.
Mileage Earning Policy for Boarding Asiana
Airlines Flights
Items
How to Earn Miles (after Boarding)
Please keep your boarding pass and flight ticket until the miles
accrual is confirmed.
Please check whether the miles have accrued after your trip. If
miles have not accrued, you may apply for your miles for up to one
year from the boarding date.
Airlines
Documents to Be Submitted
Asiana Airlines
Mileage Accrual at Branch Offices : Submit your original
boarding pass or e-ticket within one year of the boarding date
Mileage Accrual via the Website/Mobile App : Log in
using your member ID to request mileage accrual
Star Alliance
Partners and
Other Partners
Mileage Accrual at Branch Offices : Submit your original
boarding pass or e-ticket within one year of the boarding date
*Singapore and Etihad Airways: Submit your original boarding pass or e-ticket within six months of the boarding date
12
Class of Reservation
Domestic Routes International Routes
Accrual Rates
-
P
200%
-
F, A
150%
-
O
0%
-
J
135%
-
C, D, Z
125%
-
U
100%
-
I, R
0%
Y, B, M, H, E, Q, K, S
Y, B, M, H, E, Q, K, S
100%
First Suite
First
Business
Smartium
Business
•Please keep a copy of your flight tickets or the original boarding
pass as evidence. The English name on your passport must be
identical to the English name of the Asiana Club Member.
Terms of Accumulation
•When Asiana Club members have joined to loyalty programs with
other airlines, they must select the mileage program to earn the
miles at the point of reservations. (Once miles have been earned,
they cannot be transferred to loyalty programs with other airlines.)
Mileage Accrual by mail : Send your original boarding
pass or e-ticket to Asiana Club Service Centers by registered mail
Mileage Accrual via the Website : Log in using your
member ID to request mileage accrual
-
G
80%
V
V, W
70%
-
T
50%
L, W, T, G, X, N
L, X, N
0%
Economy
※Miles accrue based on the reservation class marked on the flight tickets purchased.
※Passengers who have purchased T Class tickets will receive a mileage accrual
rate of 80% for itineraries completed on or before September 14, 2016.
Notice on Routes with Premium Classes
(As of the Date of Boarding)
Routes Serviced
Items
Flight
Names
Routes
Durations
First Suite
Class
(Booking
Class: P)
OZ222/221
Incheon-New York
From July 22, 2013
OZ204/203
Incheon-LA
From June 28, 2015
OZ202/201
Incheon-LA
From August 20.2014
OZ212/211 Incheon-San Francisco From December 7, 2010
Business
Smartium
Class
(Booking
Class: J)
OZ202/201
Incheon-LA
From August 20.2014
OZ204/203
Incheon-LA
From May 25, 2011
OZ236/235
Incheon-Chicago
From July 30, 2012
OZ521/522
Incheon-London
From November 17, 2012
OZ222/221
Incheon-New York
From July 22, 2013
13
Miles with upcoming expiration dates will be redeemed first from
your account.
Star Alliance
Partners and
Other Partners
Standard Miles by Route*
Rules on Miles Accrual
Based on Economy Class
Korea – North America
Incheon
New York
Los Angeles
San Francisco
Seattle
Chicago
Honolulu
6,865
5,973
5,636
5,196
6,538
4,560
Korea – Oceania
Incheon
Sydney
5,184
Korea – Europe
Incheon
London
5,646
Rome
5,579
Istanbul
5,185
Korea –
(miles)
(miles)
Korea – Japan
North East Asia
Incheon
Gimpo
Kumamoto
402 Beijing
568
Nagoya
598 Shanghai(Hong Qiao)
525
Takamatsu
473 Incheon
Toyama
586 Guangzhou
1,269
Tokyo(Narita)
758 Guilin
1,284
Matsuyama
427 Nanjing
586
Miyazaki
476 Dairen
293
Sapporo
870 Beijing
568
Sendai
781 Sakhalin
1,045
Shizuoka
673 Shanghai
525
Asahikawa
931 Shenzhen
1,281
Osaka
525 Xian
1,020
Okinawa
785 Yanji
386
Yonago
395 Yancheng
459
Fukuoka
347 Yantai
289
Hiroshima
412 Weihai
249
Busan
Changsha
1,019
Osaka
352 Changchun
448
Okinawa
626 Chengdu
1,370
Fukuoka
133 Chongqing
1,280
Narita
618 Qingdao
363
Jeju
Taipei
914
Fukuoka
225 Tianjin
515
Khabarovsk
874
Korea/Japan –
South East Asia
Haikou
1,556
Incheon
Harbin
569
Da Nang
1,861 Hangzhou
617
Manila
1,627 Huangshan
721
Bangkok
2,286 Busan
Saipan
1,938 Guangzhou
1,264
Cebu
1,887 Beijing
765
Singapore
2,883 Shanghai
518
Siem Reap(Angkor Wat) 2,178 Shenyang
549
Jakarta
3,281 Weihai
424
Kota Kinabalu
2,281 Hangzhou
616
Clark Field
1,587 Qingdao
500
Palau
2,141 Muan(Gwangju)
Phuket
2,693 Beijing
641
Phnom Penh
2,244 Cheongju
Hanoi
1,684 Beijing
635
Ho Chi Minh City
2,223
Hong Kong
1,295
Busan
Paris
5,626
Frankfurt
5,360 Manila
Bangkok
Saipan
Clarkfield
758 Ho Chi Minh
525 Hanoi
Osaka
Saipan
Korea – Japan
Gimpo
Tokyo(Haneda)
Osaka
Qualification Applicability
for Mileage for Selection of
Accumulation Elite Members
Service Operators
Ticket
Distributor
Non Star Alliance
Airlines
(CZ, 1KC, QR, EY, SC,
NX, S7, UL)
OZ
◯
X
BX
OZ
◯
◯
OZ
BX, CZ, QF,
SC, UL, 2KC
◯
◯
1.A member may earn miles by using joint service flights between
Asiana Airlines and Non-Star Alliance Partners when member
uses flights of Non Star Alliance Partners. The accumulated
miles will not be counted as the miles for membership upgrades
to Elite Membership.
2.Additional miles accumulated for Elite Membership (Gold or
Higher) will not be applied to joint service flights which other airlines are operationg.
1
Roundtrip
routes between Incheon and Astana operated by Air Astana (KC)
routes between Incheon and Almaty operated by Asiana Airlines
(OZ) and ticketed by Air Astana (KC)
※For up-to-date information on mileage accrual related to code-share flights,
please visit Asiana Airlines at flyasiana.com.
2
Roundtrip
Redeeming Miles
Redemption Procedures
A member may use his or her accumulated miles to fly with Asiana
Airlines and Star Alliance Partners, and to use the various partnership services of Asiana Airlines, including theaters, hotels, resorts
and online duty-free shops.
※Mileage deduction standards may change at any time, so the previous Mileage
deduction standards may be different from the standards at point of mileage
accumulation or membership program enrollment.
Flight Award is available when there are vacancies at the point of
flight departure, but Asiana Airlines allocates seats in advance to
enable members to fix their schedules more easily. Flight Award
is allocated separately from seats for regular tickets, and the
number of seats allocated is decided based on an analysis of the
boarding records, seasons, days and flights. Accordingly, there may
be vacancies for regular tickets with no vacancy for Flight Award.
Please understand that vacancies expected to be used as seats for
regular tickets shall not be allocated as seats for Flight Award.
1,515
2,304
1,724
1,480
2,197
1,714
Korea – Southwest Asia
Incheon
Delhi
2,900
Almaty
2,602
Astana
2,810
1,494 Tashkent
3,013
*Standards miles by route are decided based on TPM published by IATA, and
the miles may change without prior notice.
14
Miles Accrual Standards for Joint Service Flights
15
Korea –
(miles)
Domestic
Seoul (Gimpo, Incheon)
Busan
215
Jeju
276
Seoul
Gwangju
167
Yeosu
194
Ulsan
203
Pohang
188
Gwangju – Jeju
111
Daegu - Jeju
203
Muan - Jeju
102
Busan - Jeju
186
Jinju - Jeju
139
Cheongju - Jeju
227
Pohang - Jeju
235
(Based on a one-way trip)
Reservations
A member may make a reservation at the Asiana Airlines website
(flyasiana.com) or with the Asiana Airlines Reservation Center
(1588- 8000).
Mileage Redemption Policy for Flight Awards
※P lease confirm to use your miles at the point of reservations. You may
easily issue a Flight Award using miles at the Asiana Airlines website or with
the Asiana Airlines smartphone application.
※Please note that the services provided at the website may be restricted.
Korea - Domestic
10,000
※Ticket reservations will be automatically cancelled if ticket issuance is not
requested by the Ticket Time Limit, which is provided at the time of reservation.
※In order for mileage to be used by a third party or agent, the identification
cards of both the member and third party must be presented.
※Online services may be limited; please visit the Asiana website for further
information.
How to Redeem Miles
How to Redeem Miles at Asiana Airlines-Region Table
Region
Korea –
Domestic
Japan
Departure City
All domestic flights
Departure cities in Japan
China –
Northeast Asia
Sakhalin, China(except for Hong Kong), Taipei, Khabarovsk
Southeast Asia
Danang, Manila, Bangkok, Saipan, Cebu, Singapore,
Siem Reap(Angkor Wat), Jakarta, Kota Kinabalu, Clark Field,
Palau, Phuket, Phnom Penh, Hanoi, Ho Chi Minh, Hong Kong
Category
New York, Los Angeles, San Francisco, Seattle, Chicago,
Honolulu
Europe
London, Rome, Istanbul, Paris, Frankfurt
Oceania
Sydney
First
1
Suite
65,000
Korea - Japan, NE Asia
30,000
45,000
50,000
60,000
Korea - SE Asia
40,000
60,000
70,000
80,000
90,000
Korea - SW Asia
50,000
75,000
90,000
100,000
115,000
Korea - US / Oceania,
Europe
70,000
105,000
125,000
140,000
160,000
100,000
Travel via Korea
Japan - NE Asia
45,000
60,000
70,000
90,000
Japan / NE Asia - SE Asia
55,000
70,000
85,000
100,000
115,000
Japan / NE Asia - SW Asia
60,000
80,000
100,000
110,000
130,000
Japan / NE Asia - US /
Oceania
75,000
110,000
135,000
150,000
175,000
Japan / NE Asia-Europe
75,000
110,000
135,000
150,000
175,000
SE Asia - Europe
85,000
125,000
155,000
170,000
200,000
SE Asia - SW Asia
70,000
105,000
130,000
140,000
165,000
SE Asia - US/ Oceania
85,000
125,000
155,000
170,000
200,000
SW Asia - US / Oceania
95,000
140,000
175,000
190,000
225,000
Oceania - US
105,000
160,000
200,000
210,000
250,000
Oceania - Europe
105,000
160,000
200,000
210,000
250,000
Mileage Redemption Policy for Upgrade Awards
(Based on Miles / Round-Trip Tickets)
Southwest Asia Delhi, Almaty, Astana, Tashkent
America
First
Category
Economy
→
Business
Economy
→
Business
Smartium
Business
→
First
Business
Smartium
→
First Suite
Korea - Japan, NE Asia
20,000
25,000
20,000
25,000
Korea - SE Asia
25,000
35,000
25,000
35,000
Korea - SW Asia
25,000
40,000
25,000
40,000
Korea - US / Oceania,
Europe
60,000
80,000
60,000
80,000
Travel via Korea
16
Japan - NE Asia
30,000
40,000
30,000
40,000
Japan / NE Asia - SE Asia
35,000
50,000
35,000
50,000
Japan / NE Asia - SW Asia
35,000
55,000
35,000
55,000
Japan / NE Asia - US / Oceania
60,000
85,000
60,000
85,000
Japan / NE Asia-Europe
60,000
85,000
60,000
85,000
17
Issuance
Award tickets may be issued through the Asiana Airlines website or
mobile page.
(Based on Miles / Round-Trip Tickets)
Economy Business Business
2
Class
Class Smrtium
Economy
→
Business
Smartium
Business
→
First
Business
Smartium
→
First Suite
SE Asia - Europe
75,000
105,000
75,000
105,000
SE Asia - SW Asia
40,000
65,000
40,000
65,000
SE Asia - US/ Oceania
75,000
105,000
75,000
105,000
Category
75,000
110,000
75,000
110,000
Oceania - US
100,000
140,000
100,000
140,000
Oceania - Europe
100,000
140,000
100,000
140,000
SW Asia - US / Oceania
[Common Items for Application of Mileage Redemption Policy]
※Mileage redemption for one-way tickets: 50% of round-trip redemption
※Mileage redemption during peak seasons: Peak seasons and regular seasons
are determined by the boarding date; an additional 50% mileage redemption is
applied during peak seasons.
-For transfer routes, different mileage redemption standards are applied for
each section of the flight; peak/regular seasons are determined based on
the boarding date of the first section of the itinerary.
※For transfer routes in which the boarding class is different for each section
of the flight, mileage redemption standards are applied based on the highest
class.
※Additional mileage redemption for use of Flight or Upgrade Awards during
peak seasons does not apply to Platinum or Diamond Plus members using
mileage accrued in their own account or members of other membership statuses using mileage transferred from elite members.
-Additional mileage redemption for use of Flight or Upgrade Awards applies to
Platinum or Diamond Plus members Diamond Plus members use using mileage transferred from members of other membership statuses.
※Flight and Upgrade Awards do not apply to routes from the Americas to Saipan
via Korea.
※For direct routes from Osaka to Saipan, miles are redeemed based on the
standards for routes departing from Korea and arriving in Southeast Asia.
Notice on Routes to Which Premium Class Mileage
Deduction Standards are applied
※For open-jaw itineraries including the above-named flight, 10,000 miles for a
one-way trip (20,000 miles for a round trip) are additionally redeemed based
on the general mileage redemption standards for First class and Business
class.
※For the J class on Chicago routes, the seat can be used based on the
Smartium mileage redemption standard. The ticket is issued when the passenger visits a branch of Asiana Airlines. This benefit is available at point of
issuance of bonus tickets of Asiana Airlines.
Terms of Mileage Redemption
Busy Season for Mileage Redemption International
Routes
Domestic
Routes
Flight
Names
Routes
Durations
OZ222/221
Incheon-New York
From July 22, 2013
First Suite
OZ204/203
Class
Incheon-LA
From June 28, 2015
OZ202/201
Incheon-LA
From August 20.2014
OZ212/211
Incheon-San Francisco
From December 7, 2010
OZ202/201
Incheon-LA
From August 20.2014
OZ204/203
Incheon-LA
From May 25, 2011
Incheon-Chicago
July 30, 2012 through
July 21, 2013
Incheon-Chicago J Class
From May 20, 2014
OZ521/522
Incheon-London
OZ222/221
Incheon-New York
From July 22, 2013
Business
Smartium
Class
18
OZ236/235
Departures from the
Americas
5/14~7/3, 12/5~12/23
Departures from
Non-American
Locations
1/1~1/10, 2/5~2/9, 7/16~8/21,
9/9~9/16, 12/24~12/31
1/1~3, 2/5~2/10, 6/3~6/6, 7/22~8/28, 9/13~9/19,
9/30~10/4, 12/30~31
(2017)
Departures from the
5/13~7/2, 12/5~12/23
Americas
International
Routes
Routes Serviced
Items
(2016)
Domestic
Routes
Departures from
Non-American
Locations
1/1~1/8, 1/25~1/31,
7/15~8/20, 9/30~10/8,
12/24~12/31
1/26~1/31, 2/24~3/1, 5/1~5/8, 6/2~6/6, 7/21~8/20,
10/2~10/10
Mileage Deduction Standards for Children
1.Infants are subject to 10% of the mileage redemption applied to
adults.
2.For a child using a domestic flight between the ages of 2 and 12
(as of the date of boarding), 75% of the miles for adults will be
redeemed. For a child using an international flight between the
ages of 2 and 11, 75% of the miles for adults will be redeemed.
※For an unaccompanied child traveling alone on an international flight, the
same amount of miles as for adults will be redeemed.
19
Economy
→
Business
Classes of Reservations
to the exchange rates on the date of issuance.
First Suite, First Class
◯
Business Smartium,
Business Class
I
Economy Class
X
How to Use
Ticket Time Limit
Ticket Time Limit is set automatically at the point of reservation,
and the reservation will be cancelled if Flight Award is not issued
within the Ticket Time Limit.
Stop Over
One stop over is allowed per one-way trip for all routes.
Change of Itinerary
Limited to applications made within the valid period of tickets for
the route with the same mileage redemption standards applied
(same zone, season and class).
•It is not permitted to board flights for reversed routes
Illustration 1: Round-trip route Incheon-Narita-Incheon. ☞ After
using the ticket for the Incheon-Narita leg, the remaining ticket
cannot be used for another Incheon-Narita leg.
Illustration 2: One-way trip route Incheon-Narita. ☞ The ticket
cannot be used for leg Narita-Incheon. A passenger shall be reissued with a ticket for the Narita-Incheon route or refunded for
the ticket and issued with a new ticket.
•When the remaining route of an open-jaw route (stopover in
Korea) is changed after using the first route of the itinerary,
refunds are made and then miles are redeemed again. (refund
charges applied and redemption standards for the open-jaw
routes not applied)
Taxes and FEES
Members who use a flight award shall pay taxes, surcharges and
fees, including fuel surcharges, domestic and foreign airport facility
fees and tourism promotion funds when the flight award is issued.
Fuel surcharges and overseas airport charges may vary according
20
Items
Routes
Joint service flights with Air
Busan (Flights must have
OZ flight names)
Seoul - Busan, Busan - Jeju,
Busan - Narita, Busan - Osaka,
Busan - Qingdao, Busan - Fukuoka,
Busan - Cebu
※The above routes may change according to the circumstances of Asiana
Airlines.
•Flight Award will not be refunded in cash, and sales and
exchanges of tickets are not allowed. The tickets shall be used
by the person whose ID is marked on the tickets, and are not
transferable.
•Flight Award holders may not use Upgrade Award, even if extra
fares are paid.
•Flight Award is also subject to compensation of delays, cancellation of operation and denied boarding.
Upgrade Awards
A member may use his or her mileage for Upgrade Award to a
higher class.
Expiry
Upgrade Award expire with the tickets.
How to Get Upgrade Award
•Upgrade Award is available only on regular flights operated by
Asiana Airlines.
•Upgrade Awards can only be used to upgrade one class higher
than the class of the purchased seat.
(Upgrades from Economy Class to First Class are not available.
•Tickets sold under the following conditions are not eligible for
upgrade awards.
※ Flight tickets marked with “50% discount” under the “Fare Basis” section
※ Award tickets, free tickets, tickets for groups and IT fare tickets
21
※Flight Award may be subject to limitations of seats, and reservations for the
appropriate class shall be made for ticket issuance and boarding.
※When you make a reservation for a class other than the designated reservation class, you are not allowed to issue a flight ticket (including upgrades) and
board the flight.
※When you board an international flight, the seat reservation and ticket issuance must be completed before boarding. You are not allowed to wait at the
airport and issue the ticket at the airport on the date of boarding.
※When making a reservation for J Class to Chicago (OZ236/235), Bonus Tickets
can be issued according to the Business Smartium mileage redemption standards. The above is applicable to the Bonus Tickets of Asiana Airlines only.
From May 20, 2014 (as of the date of bonus ticket issuance)
Others
•Reservations of seats shall be confirmed prior to ticket issuance,
and standby is not allowed. (Standby is allowed for domestic
routes)
• Only applicable to regular flights operated by Asiana Airlines.
(The following routes temporarily allow Flight Award)
※Tickets marketed under the condition that seat upgrades are not allowed by
Asiana Airlines
※ Tickets marketed by other airlines as U, Q, K, S, V, L, W, T, and G classes
Descriptions
How to
Register
•Downloads: Website of Asiana Airlines → Asiana Club →
About Asiana Club → Forms
•Application: Website of Asiana Airlines → My Asiana → Family
Membership Management → Application/View of Family
Members (Directly submitted to branches/ sent via FAX 022669-4275/4276)
Remarks
•Up to five members including the representative family member may be registered
(No double registrations are allowed for family members)
•For use of miles under the FMP, miles of the member are used
first, and the remaining miles are transferable from family
members
1.Refund Charges
Type of Payment
Refund of Unused Miles
Within Expiry
After Expiry
Cash
USD 30
USD 100
Miles
3,000 Miles
10,000 Miles
2.F light Awards are valid for up to one year from the date of
issuance; the expiration of Upgrade Awards may vary according to
the terms and conditions of the tickets purchased.
3.Refund requests for domestic flight awards tickets, tickets for
children under 2 years of age, and tickets issued online through
Asiana Airlines (homepage/mobile app), are exempt from service
fees if the refund is requested within the validity period.
A refund charge of USD 100 or 10,000 miles will be applied to
refunds made after expiration period.
4.Refund charges apply to each individual passenger/ticket; the
charges also apply to flight awards issued by Asiana Airlines, Star
Alliance, and Star Alliance partners.
Special Benefits 1
Family Mileage Plan
Mileage may be combined when a member’s own mileage is insufficient to receive a flight awards ticket (or upgrade ticket).
Items
Special Benefits 2
In principle, accumulated miles must be used by the membership
account holder; however, membership miles can be used to issue
flight awards tickets (or upgrade tickets) in a family member’s
name under the following circumstances.
Items
All Asiana Club Members
Scope of Spouse, child, parent, grandparent, grandson, granddaughter,
Application sister, brother, son-in-law, daughter-in-law and spouse’ parent
Documents 1)Letter of Transfer of Flight Award
to Be
2) Evidence of family relations
Submitted *Not needed if FMP registration has been made
Remarks
•Bonus tickets (Flight Awards/ Upgrade Wards) can be transferred to Asiana Club members only.
•The power of attorney for transfer of flight awards is
downloadable from the Forms section in the Asiana Airlines
website (flyasiana.com).
※The scope of the benefit whereby bonus tickets are issued using miles transferred from other members, available to Platinum, Diamond Plus, and Diamond
members, has been changed to have a scope of “between family members
with transfers allowed” as of November 7, 2014. However, miles earned by
Platinum, Diamond Plus, and Diamond members by November 6, 2014, are
transferable for issuance of bonus tickets for third parties if the members
maintain Diamond or higher membership status and have miles.
Descriptions
The representative family member’s spouse, child, parent,
Scope of
grandparent, grandson, granddaughter, sister, brother, son-in-law,
Registration
daughter-in-law and spouse’s parent
1) Application for FMP registration
Documents 2) Evidence of family relations
to Be
•Evidence of family relations shall be documents issued in
Submitted
the past six months with resident registration numbers and
family relations specified.
22
23
Refund of Flight Awards and
Upgrade Awards
Items
Introduction to Star
Alliance
Formed in 1997, Star Alliance is the world’s first alliance of airlines, and has become the world’s leading alliance in terms of
size, quality of services and safety.
As a member of Star Alliance, Asiana Airlines promises to provide the best-quality services.
Asiana Club Members may accumulate Asiana Club Miles
by boarding Star Alliance flights, and use Flight Award and
Upgrade Award on Star Alliance flights.
Exclusive
Check-in
Counters
Members may use pre-designated Star Alliance
Gold Check-in Counters
(Counters with Star Alliance Gold Logos)
Priority
Baggage
Services
Priority Baggage tags with Star Alliance logos
are provided for priority baggage services
Priority
Boarding
Priority Boarding2 with First Class or Business
Class passengers
Free
Additional
Baggage
Services
1Piece (weight of piece varies by flight class)
Members using flights on Star Alliance Member
Use of All Airlines may use all Star Gold (Business)
Airport
lounges of Star Alliance Member Airlines.
Lounges of
*Member shall present a valid flight ticket,
Star Alliance
boarding pass and Asiana Club Card on the
Member
day of lounge use.
Airlines
4
(A member may be accompanied by a guest )
Items
Platinum
Diamond
Plus
Diamond
Gold
Asiana Club
Star Alliance
Elite Class
※An accompanied guest must enter the lounge with the Star Alliance Gold
Member, and board a Star Alliance flight.
※Benefits for Star Alliance Elite Members are applicable only when a valid
Asiana Club Membership Card is presented. When the Star Alliance
Membership status (Silver / Gold) is changed, the services may not be
available for about two or three weeks while membership updates among
Star Alliance members are being made.
Star Alliance Member Airline Lounges
Asiana Club Platinum Members, Asiana Club Diamond Plus
Members and Asiana Club Diamond Members are classified as
Star Alliance Gold Members. Asiana Club Gold Members are classified as Star Alliance Silver Members.
Aegean Club Lounge
※For detailed information about Star Alliance, please refer to the Star Alliance
website (staralliance.com).
Air China Lounge(First Class)
Air China Lounge(Business Class)
Benefits for Star Alliance Elite Members
Koru Lounge
International Lounge
Priority
Priority1 seat allocation if there are vacancies
Boarding
without
when attempting to fly standby
Reservations
ANA Suite Lounge / Signet / Club ANA Lounge /
ANA Lounge
Priority
Priority confirmation of reservations when there
Reservations
are vacancies during waiting
in Waiting
Asiana Lounge (First Class)
Asiana Lounge (Business Class)
Asiana Lounge (Domestic)
24
Maple Leaf Lounge
25
Introduction to Star Alliance
1.This benefit is not available for Flight Award.
2.Limited to airports allowing priority boarding
3.Lounges are available only when you board flights of Star
Alliance Member Airlines. The use of Lounges may be restricted
when boarding joint service flights (operated by non Star
Alliance Member Airlines).
HON Circle Lounge / Austrian Senator Lounge /
Austrian Business Lounge
VIP Lounge
Miles Accrual with
Star Alliance Partners and
Other Partner Airlines
King Lounge
e.g. OZ/NH Incheon-Nagoya codeshare flights: Miles may be earned with
Asiana Club. If NH is operating the flight, the miles will be earned under NH
flight names even when you are using an Asiana flight.
Business Lounge / Sunrise Lounge
Copa Club
EgyptAir First Class lounge
EgyptAir Business Class lounge
Cloud Nine Lounge
LOT Business Lounge - Polonez
First Class Lounge / Senator Lounge /
Business Lounge
Silver Kris Lounges (First Class)
Silver Kris Lounges (Business Class)
SIA Premier Lounges
Cyad First Class Lounge
Baobab Premium Class Lounge
Swiss First Class Lounges / Senator Lounge /
Swiss Business Class Lounges
TAP Premium Lounges
Royal First Lounge / Royal Silk Lounge /
Royal Orchid Lounge
Business Class Lounge
United First International Lounge
United Red Carpet Club
※In Singapore, access Singapore Air’s SIA Premier Lounge
•If a passenger uses a codeshare flight among Star Alliance airlines, miles may be earned with Asiana Club.
e.g. If a passenger uses the NH/UA Nagoya/San Diego codeshare flight,
miles may be earned with Asiana Club.
•If a passenger uses a codeshare flight between a Star Alliance
airline and a non-Star Alliance airline, miles may be earned only
when the flight is operated by a Star Alliance partner. If the flight is
operated by a non-Star Alliance airline, miles shall not be earned.
e.g. Mileages for Star Alliance passengers who use Asiana Airline’s flight
operated as OZ(Star Alliance Airlines) and QF(none Star Alliance Airline) code
share between the city of Incheon/Sydney will be accumulated on his/her
mileage account.
e.g. Mileages for Star Alliance passengers who use Air Macau’s flight operated
as OZ(Star Alliance Airlines) and NX(none Star Alliance Airlines) code share
between the city of Incheon and Macau wil not be accumulated on his/her
mileage account.
•Miles shall be earned Miles for codeshare flight use shall be
earned according to the fare and the class of the ticket you
have purchased.
e.g. When boarding Q class for any route in the Americas, among the OZ/UA
joint routes actually operated by OZ: Miles are earned based on the V class of
the actual operator OZ, whose rate is about the same level as the applied rate.
4.Additional miles for boarding awarded to VIP members (Gold or
higher) are not applied to codeshare flights.
26
27
Business Lounge / Scandinavian Lounge
Asiana Club Members may earn Asiana Club Miles when using Star
Alliance Member Airlines and other Partners.
1.Limits of route and region: Limits of routes and regions may be
applied to Asiana Club Miles accrual.
2.If an Asiana Club Member has enrolled to a mileage program with
another airline, he or she must decide with which airline the miles
will accrue. If a member earns Asiana Club Miles, the member may
not earn miles with another airline account for the same route. If a
member earns miles with other airlines, the member may not earn
Asiana Club Miles for the same route. Once earned, the miles shall
not be transferred to miles of other airlines.
3.Miles will be earned when our Asiana Club member boards on
the codeshare flights. It will be calculated under the purchase of
fare and booking class. The miles are earned according to the
mileage policy of the airline, and the details are as follows:
•Miles may be earned with Asiana Club if you use a codeshare flight
between Asiana Airlines and Star Alliance partners. If the airline is a
Star Alliance partner, miles are earned according to the flight name
and the mileage policy of the airline operating the flight.
EVA Air Lounge
Star Alliance Standard Miles
Accrual Chart
The mileage accumulation standards for boarding regular flights
operated by Star Alliance Member Airlines and other partners may
change according to the circumstances of the partners.
For the latest information, visit the Asiana Airlines website,
(flyasiana.com → Asiana Club → Star Alliance / Partners → How to
Earn Miles).
For detailed information about Star Alliance Member Airlines, please
refer to the Star Alliance website (http://www.staralliance.com).
Air Canada
(AC)
Copa Airlines
(CM)
Lufthansa
(LH)
Adria Airways
(JP)
Avianca / Taca
Airlines / Avianca
Brasil (O6)
Air India
(AI)
Air China
(CA)
LOT Polish
Airlines (LO)
Ethiopian Airlines
(ET)
SWISS
(LX)
EGYPTAIR
(MS)
ANA
(NH)
Air New Zealand
(NZ)
Austrian
(OS)
Croatia Airlines
(OU)
Asiana Airlines
(OZ)
South African
Airways (SA)
Scandinavian
Airlines (SK)
Brussels Airlines Singapore Airlines
(SN)
(SQ)
TAP Portugal
(TP)
United Airlines
(UA)
THAI
(TG)
Shenzhen Airlines
(ZH)
Other Cooperation Airlines
Etihad Airways (EY)
Air Astana Airways(KC)
※Please check the website for Star Alliance and partner airlines’ latest updates.
※Asiana Airlines and KC partners only qualify for mileage earning for the IncheonAlmaty routes and the Almaty-Incheon routes.
28
Southeast
Asia
Turkish Airlines
(TK)
※Spanair (JK) withdrew the Star Alliance membership on Feb. 29, 2012.
※BMI (BD) withdrew the Star Alliance membership on Apr. 20, 2012.
※Blue 1(KF) withdrew from Star Alliances on Nov. 29, 2012.
※TAM Airlines(JJ), US Airways(US) withdrew from Star Alliances on Mar. 30, 2014.
Qatar Airways (QR)
Origin
Southwest
Asia
Destination
(Mile/Round trip basis)
Economy
Business
First
Northeast Asia
40,000
60,000
80,000
Southeast Asia
50,000
75,000
100,000
Southwest Asia
50,000
75,000
100,000
South Pacific
80,000
120,000
160,000
USA (U.S. Excluding
Hawaii), Canada
80,000
120,000
160,000
Mexico, Hawaii,
Central America
80,000
120,000
160,000
Latin America 1
90,000
135,000
180,000
Latin America 2
100,000
150,000
200,000
Europe
80,000
120,000
160,000
Middle East
80,000
120,000
160,000
Africa
100,000
150,000
200,000
Northeast Asia
50,000
75,000
100,000
Southeast Asia
40,000
60,000
80,000
Southwest Asia
50,000
75,000
100,000
South Pacific
90,000
135,000
180,000
USA (U.S. Excluding
Hawaii), Canada
90,000
135,000
180,000
Mexico, Hawaii,
Central America
90,000
135,000
180,000
Latin America 1
100,000
150,000
200,000
Latin America 2
110,000
170,000
220,000
Europe
75,000
115,000
150,000
Middle East
75,000
115,000
150,000
Africa
90,000
135,000
180,000
Northeast Asia
50,000
75,000
100,000
Southeast Asia
50,000
75,000
100,000
Southwest Asia
25,000
45,000
65,000
South Pacific
100,000
150,000
200,000
USA (U.S. Excluding
Hawaii), Canada
100,000
150,000
210,000
Mexico, Hawaii,
Central America
100,000
150,000
210,000
Latin America 1
110,000
165,000
220,000
Latin America 2
120,000
180,000
240,000
Europe
70,000
110,000
140,000
Middle East
70,000
110,000
140,000
Africa
80,000
120,000
160,000
29
EVA AIR
(BR)
Star Alliance Awards Chart
Northeast
Asia
Star Alliance Member Airlines
Aegean Airline
(A3)
Flight Award at Star Alliance Partners
Origin
South
Pacific
Mexico/
Hawaii/
Central
America
Latin
America 1
30
Economy
Business
First
80,000
90,000
100,000
25,000
120,000
135,000
150,000
45,000
160,000
180,000
200,000
65,000
110,000
165,000
240,000
110,000
165,000
240,000
110,000
120,000
110,000
110,000
120,000
80,000
90,000
100,000
110,000
165,000
180,000
165,000
165,000
180,000
120,000
135,000
150,000
165,000
240,000
240,000
220,000
220,000
240,000
160,000
180,000
210,000
240,000
25,000
45,000
65,000
35,000
55,000
75,000
35,000
50,000
50,000
80,000
80,000
80,000
90,000
100,000
110,000
55,000
70,000
80,000
120,000
120,000
120,000
135,000
150,000
165,000
75,000
90,000
100,000
160,000
160,000
160,000
180,000
210,000
240,000
35,000
55,000
75,000
35,000
55,000
75,000
35,000
50,000
50,000
80,000
100,000
90,000
100,000
110,000
110,000
55,000
70,000
80,000
120,000
150,000
135,000
150,000
165,000
165,000
75,000
90,000
100,000
160,000
200,000
180,000
200,000
220,000
240,000
35,000
55,000
75,000
35,000
55,000
75,000
25,000
50,000
70,000
80,000
100,000
45,000
70,000
110,000
120,000
150,000
65,000
90,000
140,000
160,000
200,000
Origin
Latin
America 2
Europe
Middle
East
Africa
Destination
Northeast Asia
Southeast Asia
Southwest Asia
South Pacific
USA (U.S. Excluding
Hawaii), Canada
Mexico, Hawaii,
Central America
Latin America 1
Latin America 2
Europe
Middle East
Africa
Northeast Asia
Southeast Asia
Southwest Asia
South Pacific
USA (U.S. Excluding
Hawaii), Canada
Mexico, Hawaii,
Central America
Latin America 1
Latin America 2
Europe
Middle East
Africa
Northeast Asia
Southeast Asia
Southwest Asia
South Pacific
USA (U.S. Excluding
Hawaii), Canada
Mexico, Hawaii,
Central America
Latin America 1
Latin America 2
Europe
Middle East
Africa
Northeast Asia
Southeast Asia
Southwest Asia
South Pacific
USA (U.S. Excluding
Hawaii), Canada
Mexico, Hawaii,
Central America
Latin America 1
Latin America 2
Europe
Middle East
Africa
Economy
100,000
110,000
120,000
120,000
Business
150,000
170,000
180,000
180,000
First
200,000
220,000
240,000
240,000
50,000
70,000
90,000
50,000
70,000
90,000
50,000
25,000
90,000
90,000
120,000
80,000
75,000
70,000
110,000
70,000
45,000
140,000
130,000
180,000
120,000
115,000
110,000
165,000
90,000
65,000
160,000
180,000
240,000
160,000
150,000
140,000
220,000
50,000
80,000
100,000
50,000
80,000
100,000
70,000
90,000
30,000
40,000
70,000
80,000
75,000
70,000
110,000
110,000
140,000
50,000
60,000
110,000
120,000
115,000
110,000
165,000
140,000
160,000
70,000
80,000
140,000
160,000
150,000
140,000
220,000
80,000
120,000
160,000
80,000
120,000
160,000
80,000
90,000
40,000
40,000
80,000
100,000
90,000
80,000
120,000
120,000
130,000
60,000
60,000
120,000
150,000
135,000
120,000
180,000
160,000
180,000
80,000
80,000
160,000
200,000
180,000
160,000
240,000
80,000
120,000
160,000
100,000
150,000
200,000
100,000
120,000
70,000
80,000
80,000
150,000
180,000
110,000
120,000
120,000
200,000
240,000
140,000
160,000
160,000
※Miles are redeemed by section, and the miles for each class are redeemed by
section.
For a section with a transfer, the highest class is applied.
31
USA/
Canada
Destination
Northeast Asia
Southeast Asia
Southwest Asia
South Pacific
USA (U.S. Excluding
Hawaii), Canada
Mexico, Hawaii,
Central America
Latin America 1
Latin America 2
Europe
Middle East
Africa
Northeast Asia
Southeast Asia
Southwest Asia
South Pacific
USA (U.S. Excluding
Hawaii), Canada
Mexico, Hawaii,
Central America
Latin America 1
Latin America 2
Europe
Middle East
Africa
Northeast Asia
Southeast Asia
Southwest Asia
South Pacific
USA (U.S. Excluding
Hawaii), Canada
Mexico, Hawaii,
Central America
Latin America 1
Latin America 2
Europe
Middle East
Africa
Northeast Asia
Southeast Asia
Southwest Asia
South Pacific
USA (U.S. Excluding
Hawaii), Canada
Mexico, Hawaii,
Central America
Latin America 1
Latin America 2
Europe
Middle East
Africa
Notice on Routes to Which Premium Class Mileage
Deduction Standards are applied
Routes Serviced
Items
First Suite
Class
Flight
Names
Routes
Durations
OZ236/235
Incheon-Chicago
July 21, 2013
OZ222/221
Incheon-New York
From July 22, 2013
OZ204/203
Incheon-LA
From June 28, 2015
OZ212/211 Incheon-San Francisco From December 7, 2010
Business
Smartium
Class
OZ204/203
Incheon-LA
From May 25, 2011
OZ202/201
Incheon-LA
From Aguest 20, 2014
Incheon-Chicago
July 21, 2013
OZ521/522
Incheon-London
OZ222/221
Incheon-New York
From July 22, 2013
OZ236/235
Reservations
•Reservations and ticket issuances shall be completed at least 3
days before the first flight.
•Members may make reservations at a Reservation Center or the
website. (Please note that the services provided at the website
may be restricted.)
•If double reservations including a reservation for Flight Award
and a reservation for a regular ticket have been made, reservations for Flight Award may be cancelled by the airline.
e.g. If a member has made a reservation for Flight Award and a reservation for
another class of an Air Canada flight with the same route and the same date of
boarding, the Flight Award is cancelled.
•Reservations for Flight Award are open from about 330 to 354
days before the date of departure, according to the reservation
policy of each airline.
Ticket issue
•Asiana Club members can issue tickets at available city branches
of Asiana Airlines.
•Tickets will be issued only if the reservations have been confirmed.
(No standby allowed)
•Reservations and ticket issuances must be complete by three
days before first departure
•The Ticket Time Limits of individual airlines may vary.
(If tickets are not issued by the Ticket Time Limit, reservations
will be cancelled.)
•The Ticket Time Limits described below are applied, and reservations
may be cancelled if tickets are not issued within the Ticket Time Limit.
If the date of departure is 96 hours or Tickets should be issued within at
least 72 hours after reservation
more after the date of reservation
Information on the Use of Star Alliance Flight Awards
Miles redeemed for the issuance of Flight Awards are redeemed by
section, based on the Star Alliance Mileage Redemption Table.
Miles
redeemed by
Itinerary
Domestic
Routes
Jeju - Seoul - Jeju: 10,000 miles
Seoul-LA-Las Vegas-LA-Seoul
International
(Based on
(with a stopover in LA): 105,000 miles
Routes
Economy Class)
(with a transfer in LA): 80,000 miles
Total Miles Redeemed
115,000 miles (with a stopover in LA):
90,000 miles (with a transfer in LA)
※Domestic routes of Asiana Airlines + Star Alliance routes: For domestic
routes, miles are redeemed based on the Asiana Airlines Awards Chart, while
for the remaining routes, the Star Alliance Awards Chart above is applied.
※International routes of Asiana Airlines + Star Alliance routes: Miles are
redeemed based on the Awards Chart above.
32
If the date of departure is within 96
hours of the date of reservation
Tickets should be issued within at
least 24 hours after reservation
Upgrade Award
Changes of Seat Upgrades
•To return to the seat class you had before applying for Upgrade
Award, please cancel the Upgrade Award by contacting the airline operating the flight and make a reservation for the previous
class again.
•If the airline is requested to cancel the Upgrade Award before
departure, miles are automatically returned.
33
※For itineraries including stopovers and the above flight names: additional
10,000 miles per one-way trip (20,000 miles per round trip) are deducted
based on the regular mileage deduction standards.
OZ222/221 (Incheon-New York): From July 1, 2013 (as of the date of mileage
deduction)
OZ521/522 (Incheon-London): From December 24, 2012 (as of the date of
mileage deduction)
※The flight type of the OZ236/235 (Incheon-Chicago) route is changed as of
July 22, 2013, and passengers who have made a reservation for the existing O class before March 13, 2013 (Boarding Class: J) may board Business
Smartium Class by redeeming an additional 10,000 miles per one-way trip
over the miles redeemed based on the regular mileage deduction standards.
Passengers who have made a reservation for the I class cannot board the
Business Smartium Class, and additional 10,000 miles per one-way trip will
not be redeemed.
Flight Award
Terms of Use
1. Qualifications
Round-trip tickets or one-way tickets are available, and up to
eight-section itineraries are available with the Star Alliance Flight
Awards. (If using domestic routes in Japan using ANA flights only,
up to four sections are available.)
2.Stop Over
• Up to seven stopovers of over 24 hours are allowed.
•For open jaw (Non-flight distance), which means the city of
arrival is different from the connected city of departure, the
non-flight route shall be shorter than the previous route.
•If the non-flight route is longer than the previous route, the
ticket shall be issued separately.
※What is MPM (Maximum Permitted Mileages)?
M.P.M. is the longest distance allowed between the place of departure and
the destination defined by IATA.
4.Expiration and Refund
•The Flight Award Ticket is valid for one year from the issuing
date and tickets cannot be extened after a year.
•Miles for the unused section can be returned.
If the ticket has been used in the order, the refund of the
unused section is allowed. If the itinerary consisting of
flights of Asiana Airlines is used only and the unused section is returned, miles can be recalculated and additionally
redeemed in accordance with Asiana Airlines’ ticket issuance
policy.
•If returned within a year from the date of ticket issuance, a
charge of 3,000 miles or USD 30 per passenger is applied.
If returned after a year from the date of ticket issuance, a
charge of 10,000 miles or USD 100 per passenger is applied.
5.Terms of Upgrade Award Limits
•Upgrade Award Limits may vary according to the airline, and
the terms may change without prior notice.
6.Mileage Deduction Standards for Children
•Infants (under the age of 2) and children are subject to the
same mileage redemption as adults.
•An infant who does not hold a seat may travel with charged
tickets for infants (10% of the regular rate for adults).
34
Number of
Maximum Routes
of Boarding
Point of
Reservation
Opening
Expiry of Tickets
90 days after ticket issuance
Four domestic routes 60 days before the
(one year after issuance of tickets
of Japan
date of departure
including international routes)
8. Change of Itinerary
•An itinerary change before boarding of the first route is
allowed at least three days before the date of departure of the
first section, and the date of boarding, the airlines, the class,
and the section shall be the same.
•An itinerary change after boarding of the first itinerary is
allowed at least three days before the date of departure of the
section to be changed, and the date of boarding, the airline,
the class and the section shall be the same.
9. Remarks
•When making a reservation for a Star Alliance Flight Award, an
applicant shall have the miles necessary for the itinerary.
•The operation schedule of Star Alliance airlines may change or be
cancelled without prior notice. Please check by contacting your
airline or the reservation center of Asiana Airlines before boarding.
•Items not mentioned here shall be based on the Flight Award
policy of Asiana Airlines.
Flight Award for Star Alliance World Journey
1.Star Alliance World Journey refers to a journey made in one
direction to cross the Pacific Ocean and the Atlantic Ocean by
flight and arrive in the country of departure.
2.A Star Alliance World Journey shall have at least ten days
between the date of initial departure and the date of final arrival.
3.Up to seven stop overs are allowed throughout the journey, and
up to two stop overs are allowed in a country.
4.140,000 miles are redeemed when making a reservation for an
Economy Class ticket using Star Alliance Round the World Travel
if using Business Class, 230,000 miles are redeemed.
Flight Award of Other Partners
Asiana Club Members may use Flight Award with Etihad Airways,
and Qatar Airways, which are partners of Asiana Airlines.
35
3. Terms of Transfers
Transfers will be available up to two times in between the depture
and destination cities.
Transfers are allowed only when the MPM defined by IATA is
observed. Redemption by section is applied to itineraries consisting of domestic flights only, the Mexico-Americas routes, the
Canada-Americas routes and the New Zealand-Australia routes.
7.Restrictions
• Flight Award is not available for Code Share.
•A child under the age of 12 who is not accompanied by a
guardian may be rejected or be subject to extra charges.
•If using ANA for domestic routes in Japan only, the following
restrictions are applied.
For details, please visit the Asiana Airlines website (flyasiana.com)
or call the Reservation Center (1588-8000).
Taxes and charges imposed
A member shall be responsible for fuel surcharges, domestic and
foreign airport fees and taxes and other charges including tourism
promotion taxes, surcharges and fees incurred when Star Alliance
Flight Awards are issued. Fuel surcharges and fees for using foreign
airport facilities may change depending on exchange rates at the
date of ticket issuance.
Upgrade Awards at Star Alliance
Partners
Star Alliance Carriers Offering Upgrade Award
Air Canada
(AC)
Air India
(AI)
Avianca / Taca
Airlines / Avianca
Brasil (O6)
EVA AIR
(BR)
Air China
(CA)
Copa Airlines
(CM)
Ethiopian Airlines
(ET)
Adria Airways
(JP)
Lufthansa
(LH)
LOT Polish
Airlines (LO)
SWISS
(LX)
EGYPTAIR
(MS)
ANA
(NH)
Air New Zealand
(NZ)
Austrian
(OS)
Croatia Airlines
(OU)
Asiana Airlines
(OZ)
South African
Airways (SA)
Scandinavian
Airlines (SK)
THAI
(TG)
Turkish Airlines
(TK)
Applications for Star Alliance Upgrade Flight
Asiana Club Members may get Upgrade Award by redeeming miles
when using Star Alliance flights. (Transfers to a third party are subject to the terms of Asiana Airlines)
Check-in services, lounge use and free baggage services for
upgraded classes are provided. (For mileage accural, the standards
for the class of tickets purchased is applied.)
Applying for Star Alliance Upgrade Award
1.An application for Upgrade Award may be made after your ticket
purchase. A member can apply for Upgrade Award at the Asiana
Airlines website or the Asiana Club Service Center at least three
days before the date of departure.
Applications for Upgrade Award or standby are not accepted at
the airport on the date of departure.
2.No additional reservations, ticket issuance or submission of documents are required for Upgrade Award. Please visit the counter for
Upgrade Award and present the ID card at check-in. As Upgrade
Award can only go one class higher than the purchased seat,
upgrades from Economy Class to First Class are not allowed.
(If the airline operates only Economy Class and First Class, seat
upgrades from Economy Class to First Class are allowed.)
3.A pplications for Upgrade Award for up to four seats may be
made using one reservation number, and no partial application
for Upgrade Award of a reservation is allowed. If you intend to
partially upgrade seats of a reservation, please apply for a separation of the reservation at the point of seat upgrade by contacting the airline you are using.
36
Brussels Airlines Singapore Airlines
(SQ)
(SN)
TAP Portugal
(TP)
United Airlines
(UA)
Shenzhen Airlines
(ZH)
※Regular flights operated by the above airlines (except for code share flights)
Star Alliance Award Chart for Upgrade(Mile/One way basis)
Economy →
Business
Business →
First
Northeast Asia
15,000
20,000
Southeast Asia
20,000
25,000
Southwest Asia
23,000
28,000
South Pacific
30,000
38,000
USA (U.S. Excluding
Hawaii), Canada
38,000
46,000
Mexico, Hawaii, Central
America
38,000
46,000
Latin America 1
40,000
48,000
Latin America 2
45,000
53,000
Europe
38,000
46,000
Middle East
38,000
46,000
Africa
40,000
48,000
Origin
Northeast
Asia
Destination
37
Aegean Airline
(A3)
Economy →
Business
Business →
First
Business →
First
Northeast Asia
20,000
25,000
Southeast Asia
15,000
20,000
USA (U.S. Excluding
Hawaii), Canada
15,000
20,000
Southwest Asia
23,000
28,000
America
South Pacific
28,000
43,000
18,000
23,000
USA (U.S. Excluding
Hawaii), Canada
40,000
48,000
Latin America 1
20,000
25,000
Latin America 2
25,000
Southeast
Asia
30,000
Europe
25,000
America
40,000
30,000
48,000
Middle East
25,000
Latin America 1
30,000
45,000
53,000
Africa
38,000
46,000
Latin America 2
50,000
58,000
Northeast Asia
38,000
46,000
Europe
35,000
43,000
Southeast Asia
40,000
48,000
43,000
Southwest Asia
40,000
48,000
46,000
South Pacific
40,000
48,000
USA (U.S. Excluding
Hawaii), Canada
18,000
23,000
America
15,000
20,000
Latin America 1
20,000
25,000
Latin America 2
23,000
28,000
Europe
25,000
30,000
Destination
Middle East
Africa
Southwest
Asia
23,000
28,000
Southeast Asia
23,000
28,000
Southwest Asia
15,000
20,000
South Pacific
38,000
46,000
USA (U.S. Excluding
Hawaii), Canada
40,000
48,000
America
40,000
48,000
Middle East
25,000
30,000
Latin America 1
50,000
58,000
Africa
45,000
53,000
Latin America 2
55,000
63,000
Northeast Asia
40,000
48,000
33,000
Southeast Asia
45,000
53,000
28,000
Southwest Asia
50,000
58,000
30,000
South Pacific
45,000
53,000
USA (U.S. Excluding
Hawaii), Canada
20,000
25,000
America
20,000
25,000
Middle East
Africa
38
38,000
USA/
Canada
Destination
Northeast Asia
Europe
South
Pacific
35,000
Origin
28,000
23,000
25,000
Mexico/
Hawaii/
Central
America
Northeast Asia
30,000
38,000
Southeast Asia
28,000
43,000
Southwest Asia
38,000
46,000
South Pacific
15,000
20,000
Latin America 1
15,000
20,000
USA (U.S. Excluding
Hawaii), Canada
40,000
48,000
Latin America 2
15,000
20,000
America
Europe
30,000
35,000
40,000
48,000
Middle East
30,000
35,000
Latin America 1
45,000
53,000
Africa
40,000
48,000
Latin America 2
50,000
58,000
Northeast Asia
45,000
53,000
Europe
50,000
58,000
Southeast Asia
50,000
58,000
Middle East
50,000
58,000
Southwest Asia
55,000
63,000
Africa
40,000
48,000
South Pacific
50,000
58,000
USA (U.S. Excluding
Hawaii), Canada
25,000
30,000
Latin
America 1
Latin
America 2
Northeast Asia
38,000
46,000
USA/
Southeast Asia
40,000
48,000
Canada
Southwest Asia
40,000
48,000
America
23,000
28,000
South Pacific
40,000
48,000
Latin America 1
15,000
20,000
Economy →
Business
Origin
39
Economy →
Business
Business →
First
Latin America 2
15,000
20,000
Europe
40,000
48,000
Middle East
40,000
48,000
Africa
45,000
53,000
Northeast Asia
38,000
46,000
Origin
Latin
America 2
Europe
Africa
40
Classes Eligible to Apply for a Star Alliance
Upgrade Award
Upgrades to Business Class
Qualified only when the reservation class is Y or B. The following
airlines have additional classes qualified.
Airlines
LX
NH
NZ
SK, SQ
Additional
Classes
Qualified
M&U
Classes
E Class
U, E and O
Classes
S Class
Southeast Asia
35,000
43,000
Southwest Asia
28,000
33,000
South Pacific
50,000
58,000
USA (U.S. Excluding
Hawaii), Canada
25,000
30,000
America
25,000
30,000
Latin America 1
30,000
35,000
Latin America 2
40,000
48,000
Airlines
LX, LH
NH, SQ
UA
Europe
15,000
20,000
Middle East
18,000
23,000
Additional
Classes
Qualified
J Class
J & Z Classes
J Class
Africa
25,000
30,000
Northeast Asia
38,000
46,000
Southeast Asia
35,000
43,000
Southwest Asia
23,000
28,000
South Pacific
50,000
58,000
Restrictions of Star Alliance Upgrade Award
USA (U.S. Excluding
Hawaii), Canada
25,000
30,000
America
25,000
30,000
Latin America 1
30,000
35,000
Latin America 2
40,000
48,000
Europe
18,000
23,000
Middle East
15,000
20,000
Africa
18,000
23,000
Northeast Asia
40,000
48,000
Southeast Asia
38,000
46,000
Southwest Asia
25,000
30,000
South Pacific
40,000
48,000
USA (U.S. Excluding
Hawaii), Canada
38,000
46,000
1.If you apply for Upgrade Awards, booking classes, routes, terms
of boarding and special request would be subjected to restrictions according to the seat allocation status and operations status of the airlines you use.
e.g. Singapore Air does not allow Upgrade Award to Business Class for some flights.
2.Some airlines may limit Upgrade Award for reservations accompanying an infant.
3.If you have a special request (special in-flight meals, pre seat
allocation, wheelchair or a child traveling alone), please contact
the airline you are using after completing the seat upgrade to
check the airline’s service policy, as policies may vary.
4.If you are accompanying a pet, please contact the airline you are
using before applying for Upgrade Award, and check whether
the upgraded class allows the accompaniment of pets.
America
45,000
53,000
Latin America 1
40,000
48,000
Latin America 2
45,000
53,000
Europe
25,000
30,000
Middle East
18,000
23,000
Africa
15,000
20,000
Upgrades to First Class
Reservations of C Class or D Class are qualified for Upgrade Award to
First Class, and the airlines below allow Upgrade Award of more classes.
※If Economy Class and First Class are operated only, Y Class and B Class are
allowed.
※More classes allowing Upgrade Award may be added by airlines.
※As Air Canada / Brussels Airlines / Turkish Airlines / US Airways do not operate
First Class, seat upgrades from Business Class to First Class are not available.
Star Alliance Mileage Deduction Standards
[Issued tickets are effective from 5 June 2014]
Asiana Airlines is changing the mileage redemption table that is
applied to the issuance of flight awards of Star Alliance from June
5, 2014 (based on the date of ticket issuance) after notifying members of the change for a three month prior notice period and a 12
month grace period.
41
Middle
East
Destination
Star Alliance Region Table
Region
Country (Country Code)
China(exclude Hong Kong), East Russia (Vladivostok,
Northeast Asia
Sakhalin, Khabarovsk), Japan, Korea, Mongolia, Taiwan
Brunei, Cambodia, Guam, Hong Kong, Laos, Indonesia,
Southeast Asia Macau, Malaysia, Myanmar, Marshall Islands, Micronesia,
Palau Islands, Philippines, Saipan, Singapore, Thai, Vietnam
Afghnistan, Bangladesh, Bhutan, India, Kazakhstan,
Southwest Asia Kyrgyzstan, Maldives, Nepal,Pakistan, Sri Lanka, Tajikistan,
Turkmenistan, Uzbekistan
South Pacific
Australia, American Samoa, Fiji Islands, French Polynesia,
Kiribati, Nauru, New Zealand, New Caledonia, Papua New
Guinea, Tonga, Samoa, Solomon Islands, Tuvalu, Vanuatu
USA/Canada
Canada, USA(US. Excluding Hwaii)
Antigua, Aruba, Antilles, Bahamas, Barbados, Bermuda,
Belize, British Virgin Islands, Cayman Islands, Cuba,
Dominica, Costa Rica, Dominican Republic, El Salvador,
French Guiana, Guatemala, Guadeloupe, Grenada, Honduras,
Haiti, Hawaii, Jamaica, Martinique,Mexico, Montserrat,
Nicaragua, Puerto Rico, St.Kitts & Nevis, St.Lucia,
St.Vincent, Suriname, Trinidad & Tobago, The US Virgin Islands
Deduction
Standards
As-Is
Method of
Round trips only
Ticket Issuance
Transit
Stopover
No applicable policy
Up to 5 stopovers
Up to 5 stopovers
Miles redeemed for the
entire itinerary based on
Itinerary with
the mileage redemption
mixed classes
policy for the highest
class
Europe
Middle East
Africa
Algeria, Albania, Andorra, Armenia, Austria, Azerbaizan,
Belarus, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech,
Denmark, Estonia, Finland, France, Georgia, Germany,
Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta,
Moldova, Monaco, Morocco, Netherlands, Norway, Poland,
Portugal, Romania, Russia, San Marino, Serbia, Slovakia,
Slovenia, Spain, Sweden, Switzerland, Turkey, Tunisia,
Ukraine, United Kingdom
Bahrain, Egypt, Iran, Iraq, Israel, Jordan,Kuwait, Lebanon,
Oman, Qatar, Saudi Arabia, Sudan, Syria, U.A.E., Yemen
Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon,
Central African Republic, Chad, Comoros, Congo, Cote
d'Ivoire, Djibouti, Eritrea, Ethiopia, Equatorial Guinea,
Gabon, Gambia, Ghana, Guinea, Kenya, Lesotho, Liberia,
Libya, Madagascar,Malawi, Mali, Mauritius, Mayotte,
Mozambique,Namibia, Niger, Nigeria, Reunion, Rwanda,
Senegal, Seychelles, Somalia, South Africa, Swaziland,
Tanzania, Togo, Uganda, Zaire, Zambia, Zimbabwe
Changes of Detailed Star Alliance Rules
The new Star Alliance mileage deduction standards will be applied
from June 5, 2014, and the following changes will take effect. For
detailed information, please see the Asiana Airlines website (flyasiana.com), or the membership newsletters.
42
Refund Policy
Return not allowed after
using the itinerary
Website issuances: 8
Sections with
sections
Ticket Issuance
Branches and airport
Available
issuances: 12 sections
Deduction
of Additional
Miles for Busy
Season
Round trips and one-way trips
available
Up to 2 transits from the place of
departure to the place of arrival,
only when included in the MPM
between the place of departure
and the place of arrival (Up to 5
transits allowed when traveling 8
sections for the entire itinerary)
Latin America 1 Bolivia, Colombia, Ecuador, Panama, Peru, Venezuela
Latin America 2 Argentina, Brazil, Chile, Paraguay, Uruguay
To-Be
The distance of the
itinerary is calculated and Miles are deducted by section
the miles are deducted
according to the mileage
according to the mileage deduction standards.
deduction standards.
Miles are redeemed by
section based on the mileage
redemption policy for the class
of each section.
Miles are redeemed for the
section with transfer based on
the mileage redemption policy
for the highest class.
Refund for the unused section is
allowed.
The section with transfer is not
refundable.
Website, branches and airport
issuances: 8 sections
An additional 50% of
An additional 50% of miles are
miles are deducted for
not deducted for the OZ section
the OZ section during the
during the busy season.
busy season.
The distance of the
itinerary is calculated and
Flight Award
Economy Class: 140,000 miles /
the miles are deducted
Business Class: 230,000 miles
for World Tour
according to the mileage
deduction standards.
Refund
Charges
Within a year from the
date of issuance: no
refund charges
Within a year from the date of
issuance: USD 30 or 3,000
miles are charged (online ticket
issuance of Star Alliance bonus
tickets: no refund charges)
Rules for
Star Alliance
Flight Award
Reservations
Reservations available
with no limitation on
miles
Reservations allowed only when
there are miles to be deducted
for the itinerary
※Transit: Stay in a city of transfer for less than 24 hours
※Stopover: Stay in a city of transfer for 24 hours or longer
※MPM: The maximum permitted distance between the place of departure and
the place of arrival defined by IATA
43
Mexico/
Hawaii/
Central
America
Items
Introduction
to Asiana Club Partners
mileage accrual program due to their individual circumstances.
Overseas Hotels
Partner
Miles
Starwood
2 miles per 1USD
Partners that Offer Asiana Club Miles
Marriott
Hotels
Korea Hotel.com
• Korea Hotel.com is an online hotel reservation service through
which Asiana Airlines has formed partnerships with 140,000 hotels.
A member may earn 5 miles per KRW 1,000 of purchases if the
member makes a hotel reservation through Tour & Miles.
• To accumulate miles, please enter your Asiana Club Membership
Number when making your hotel reservations. Your miles will be
accumulated at the end of the following month.
Partner
Description
How to Contact for
Use
Inquiries
※Asiana Airlines is an online sales broker, and Korea Hotel.com and the
Expedia Affiliated Network have responsibilities and obligations in relation
to the reservation and use of overseas hotels, including affairs related to
reservations, cancellations, refunds and customer service.
Overseas Hotels and Domestic Hotels
•To receive your miles, please present your Asiana Club
Membership Card at the point of check-in. Miles will be credited
about six to eight weeks after the date of hotel use.
•If you do not receive your miles, please make a request for your
mileage to be added by contacting the hotel within six months
from the date of initial use.
•Miles accrue only when you have made payments that are
eligible for mileage.
(Please contact your hotel, as hotel policies may vary.)
•If you stay at a hotel for a certain period of time, the entire stay
is deemed to be a single stay, regardless of the number of days.
•Some chains among hotel groups are not participating in the
44
+1-203-964-6000
(USA)
+1-8010-450-4442
Please join the
(USA)
membership
+60-3-2668-8080
of the hotel.
(Asia)
InterContinental 2 miles per 1USD
Hotels & Resorts 1 miles per 1USD
00798-917-1096
Please join the
Crowne Plaza
(toll free from Korea)
membership
Holiday Inn
+1-88-211-9874
of the hotel.
Holiday Inn Express
(USA / Canada)
Indigo Inn
Staybridge & Candlewood
WorldHotels
500 miles per stay
080-747-10-00
1 mile per 1USD
00798-651-1818
Please join the
membership
+1-800-445-8667
of the hotel.
(USA / Canada)
Hilton
Carlson Hotels
Worldwide
500miles per stay
Hyatt
500miles per stay
300miles per stay Ameri
Suites
Swissotel Hotels
& Resorts
500miles per stay
Best Western
250 miles per stay
Langham Hotels
International
Regent Hotels &
Resorts
+1-763-212-5000
(USA)
Please join the
membership
of the hotel.
001-800-0200-1234
Please join the
(from Korea)
membership
+1-888-591-1234
of the hotel.
(USA)
+1-506-388-6948
001-800-00-13-1779 Please join the
(toll free from Korea) membership
+1-800-780-7234
of the hotel.
500 miles per stay
250 miles per stay
Eaton Hotel
500 miles per stay
+852-3552-3939
0805-360-880
Okura Nikko Hotels Okura Hotels & Resorts:
500 miles per stay
Nikko Hotels
International:
500 miles per stay
007-9865-17-426
(from Korea)
Hotel Jal City:
300 miles per stay
45
Introduction to Asiana Club Partners
Korea Hotel.com 5 miles are accumulated per KRW
1566-6888
1,000 when a member makes a resMon
ervation at the Asiana Club website
through Fri,
and stays at the hotel
09:00~18:00
flyasiana.
At point of purchase after the direct
(Holidays and
com
visit to Hotelnjoy(http://www.hotelWeekends:
njoy.com), a member is able to earn
online reserva1 Asiana mile per KRW 1,000 of the
tion services
payment amount
are available)
Note
Please join the
membership
of the hotel.
2 miles per 1USD
1 miles per 1USD
AC Hotels / Courtyard
Fairfield Inn
Residence Inn
TownePlace Suites
SpringHill Suites
Marriott Executive
Apartments(MEA)
Asiana Airlines is operating a program that allows miles to be
accumulated using various services including hotels, car rental
services, financial services and online shopping malls.
Contact
Partner
Regal Hotels
International
Miles
Contact
500miles per stay
Note
Partner
LOTTE
Rent a Car
+852-2890-6060
Area
Korea
Miles
Accumulated
100 Miles accrued per 24-hour car rental
booked through the Asiana Airlines website
Membership Status
Domestic Hotels
Partner
Kumho Resort
Miles
500 miles per stay
(only for reservation at
flyasiana.com)
Contact
Location
02)725-5400
Chungmu, Sorak,
Hwasun, Jeju
Discounts
In-Land
Jeju
Silver
35%
Gold Membership
Status or Higher
40%
Graded
Discount Rate
Application by
Period
1588-1230 / www.lotterentacar.net
Area
Contracted rates for
All Hertz branches official and business use
in the world
are applied in all branches
in the world
Miles
Accumulated
500 miles per rental (Asia area: 250 250 miles per rental
miles per rental)
Discounts
30% off at the most
(The discount rates vary depending on areas,
rental period, and vehicle classes)
Contact for
Inquiries
080-777-0400 / hertz.co.kr / hertz.com
Area
US / Canada
Miles
Accumulated
250 miles per rental
Car Rental Services
Discounts
Reservations at the member-exclusive page:
special rates are applied
(20% discounts from regular rates)
•Please make a reservation via the website of Asiana Airlines to
earn miles for Traveljigsaw.
•Please enter your Asiana Club Membership Number when making your reservation.
•Please present your Asiana Club Membership Card when renting
a car.
Contact for
Inquiries
02-739-3110 / Airmile.alamo.co.kr
Area
US / Canada
Miles
Accumulated
500 miles per rental
Discounts
Reservations at the member-exclusive page :
special rates are applied
(20% discounts from regular rates)
Contact for
Inquiries
02-739-3110 / Airmile.nationalcar.kr
500 miles per case when
‘package’ is booked on
the website
*Double discount is available
for Asiana Club Elite Members.
• Asiana Club Gold
Members: 5% discounts
• Diamond members or
higher: 10% discounts
13 branches
across the nation
www.lottehotel.
com/kr
(Seoul, World,
Ulsan, Busan, Jeju,
Mapo, Gimpo, Jeju
City, Daejeon City,
Guro City, Ulsan
City, Myeongdong
City, and L7
Myeongdong)
Hertz
Rent a Car
The Shilla Seoul
500 miles per stay
02)2233-3131
Seoul
The Plaza
3 miles per 1,000won
02)771-2200
Seoul
Alamo
Rent a Car
※The mileage accrual partnership with the MVL Hotel is no longer in effect
as of December 1, 2015.
National
Rent a Car
Partner
Travel Jigsaw
Area
Global
When using a rental car that was reserved via
Miles
the website of Asiana Airlines: 5 miles per KRW
Accumulated
1,000
AJ
Rent a Car
Contact for
Inquiries
00798 14 800 8242 (Toll-free call in Korean)
Area
Korea
Miles
Accumulated
Mileage accrual of 100 miles per day when
booking a car rental through the Aisana Airlines
website and using the rented car
Membership Status
Discounts
Contact for
Inquiries
46
In-Land
Jeju
Silver
35%
Gold Membership
Status or Higher
45%
Graded
Discount Rate
Application by
Period
1544-1600
※Asiana Airlines is an online sales broker, and Travel Jigsaw and KT Kumho
Rent a Car have responsibilities and obligations in relation to reservations
and the use of services, including affairs related to reservations, cancellations, refund and custom er service.
Finance
Partner Credit Cards
•You may accumulate miles by using Asiana Club Partner Credit
Cards.
•The point of mileage accrual may vary according to the credit
card partner. In general, the miles are automatically accumulated in your Asiana Club Member account within seven to ten days
from the date of payment.
47
Contact for
Inquiries
Lotte Hotel
•Interest-free installments do not qualify for mileage accrual.
Policies may vary by credit card partner. Please contact your
credit card company.
•Asiana Airlines is not responsible for affairs related to annual
charges based on the policy of credit card partners.
Key Product
KB
KB Kookmin Hyedam Card
• Products designed by individual customers
• Selection of Service 1: 1 mile per KRW
1,000
• Selection of Service 2: 1.5 miles per KRW
1,000
ROVL Card
• 1 mile per KRW 1,000 (additional 1 mile for
using SK Energy gas stations)
•
Free upgrade for a member, or bonus tickets for a member and an accompanying
guest for domestic or overseas trips
1588-1688
Shinhan AIR(Platinum #)
• 1 mile per KRW 1,000
Shinhan The Premiere Card
• 1 miles per KRW 1,000
•
First class upgrade for a member or
business class bonus tickets for an
accompanied guest
1544-7000
BC Card
Diamond Asiana Club Card
• Bonus tickets for an accompanied guest
overseas and domestically
Asiana Club Card
Hyundai Card
KEB
48
Hana SK Card
Hana SK American Express Asiana Club
Card
• 2 miles per KRW 1,000 of purchases overseas
• 3 miles per KRW 1,000 of purchases at coffee shops and SK Energy gas stations
• 5 miles per KRW 1,000 of public transportation fare payments
Primus Asiana Club Card
• 2 miles per KRW 1,000 of purchases at duty
free shops, overseas and department stores
• 3 miles per KRW 1,000 of purchases at golf
courses and golf centers
• 5 miles per KRW 1,000 of purchases at leisure businesses
1599-1155
Asiana Club Lotte Gold American Express
Card
• 2 miles per KRW 1,000 of purchases overseas
1588-8100
1.
NHKJB광주은행CI
Card 응용편Cheum Asiana Club Card
• 2 miles per KRW 1,000 of purchases of
movies, coffee or books
KJB
2.
1566-4000
3.
Citi Asiana Club MasterCard
1566-1000
A2 Card
• 3 miles per KRW 1,000 purchased overseas
• 1.2 miles per KRW 1,000 purchased in
Korea
• 1.5 miles per KRW 1,000 of telecom service
purchases
1577-6000
Asiana Samsung Zi & Mi Platinum Card
• 2 miles per KRW 1,000 of purchases made
through online shopping malls and home
shopping channels
• 5 miles per KRW 1,000 of purchases at coffee shops
Asiana Samsung Any Pass Platinum Card
• 2 miles per KRW 1,000 of purchases at restaurants
• 5 miles per KRW 1,000 of purchases at coffee shops
1588-8700
KEB Signature Asiana Club Card
• 2 miles per KRW 1,000 of purchases at duty
free shops and overseas
KEB Asiana Club Card
1588-3200
JB Bank
5.
1588-2100
Gwangju Visa Asiana Club Card
1588-3388
JB Asiana Club Card
• 2 miles per KRW 1,000 of purchases overseas and telecom services
• 3 miles per KRW 1,000 of purchases at
movie theaters
1588-4477
변경전
변경후
Exchanges and Remittance
•Only exchanges of KRW to foreign currencies are qualified for
mileage accrual. For mileage accrual, please present your Asiana
Club Membership Card.
•Exchange and remittance policies may vary depending on the
partner bank. For details, please contact your bank.
Partner
KB
Shinhan Bank
Description
• Exchange: 1 to 3 miles per 5 USD
• Remittance: 1 to 3 miles per 10 USD
Contact for
Inquiries
1588-9999
•
Exchange: 1 mile per 5 USD (branches)
1 mile per 2 USD (Online)
• Online remittance: 1 mile per 10 USD (transfers) 1588-8500
1 mile per 3 USD
(remittance for overseas studies)
Standard Chartered Bank Korea • Exchange: 1 mile per 5 USD
• Remittance: 1 mile per 10 USD
1588-1599
49
Samsung Card
Contact for
Inquiries
LOTTECARD
4.
Citibank Korea
Key Product
Contact for
Inquiries
Partner
Shinhan Card
Partner
Card Point – Mileage Conversion
•Credit card points may be converted to Asiana Club Miles.
•For point conversion rates please contact your credit card company, as conversion policies may vary by credit card company.
Partner
Description
Contact for
Inquiries
KEB
KEB Crossmile Card/S.E. Card
• 1.8 crossmiles per KRW 1,500
• 1 Crossmile may be converted to 1.2 Asiana
Club Miles
1588-3200
Citibank Korea Citi Premier Mile Card
• 1 citi premier mile per KRW 1,000
• 1 city premier mile may be converted to 1.35
Asiana Club Miles
1566-7787
LOTTECARD
Shinhan Card
1566-4000
• Lotte points and Lotte American Express
points may be converted to Asiana Club Miles
1588-8100
hi point:
1566-7007
etc: 1544-8000
Samsung Card • Samsung Big & Big American Express Card
Points may be converted to Asiana Club Miles
1588-8700
Online Shopping Malls (Shop & Miles)
Partner
General
Shopping
Malls
Online Shopping Mall (direct visits)
1.You may accumulate Asiana miles when you directly visit shopping malls.
2.For details, please contact the customer centers of the partners.
Partner
Description
1 mile per KRW 2,000 paid (applicable only
when purchases are made through direct
visits and a user submits a product review)
Open
Markets
1 mile per KRW 3,000 paid (applicable only
when purchases are made through direct
visits and a user submits a product review)
Book Malls
2 miles per KRW 1,000 paid
Living
2 miles per KRW 1,000 paid
Mobile & Miles
•Mobile & Miles is a mobile-exclusive partnership service for Asiana
Club members. The members of Asiana Club may earn Asiana
miles when they use services under the Mobile & Miles program.
Contact for
Inquiries
Partner
Description
KT m&s
Buy a new Olleh phone and earn
miles through Mobile & Miles at
the Asiana Airlines website.
080-515-9000
For Asiana
Club
members only
Buy a new LG phone and earn
miles through Mobile & Miles at
the Asiana Airlines website.
1644-7009
For Asiana
Club
members only
LGU+
Remarks
Point Transfer
Partners
GS&POINT
OK CASHBAG
Contact for
Inquiries
Descriptions
25 GS & POINTs are converted to 1
Asiana Club Mile
OK cashback of 22points can be transferred to one mile of Asiana.
www.gsnpoint.com
1544-5151
www.okcashbag.com
1599-0512
Other Partners
2 or 3 miles per KRW 1,000 paid
halfclub
2~3 miles per KRW 1,000 paid
(Half Club: 2 miles per purchase of KRW 1,000)
halfclub.com
50
※Asiana Airlines is an online sales broker, and shopping malls hold the responsibilities and obligations in relation to order placement, deliveries and refunds.
1 mile per KRW 1,000 paid
Book Malls
Fashion
Malls
Description
1 mile per KRW 1,000 paid (1 mile per
KRW 1,000 paid excluding VAT for payments made at 11st)
Open
Markets
1 mile per KRW 1,000 paid (Good Day
Flower: 5 miles per KRW 1,000 paid)
Partners
LGU+
Descriptions
Earn up to 20,000 miles by subscribing to the
Partnership Call Plan
*Partnership Call Plan: New Unlimited Voice Calls
and Video Data 80/100
Contact for
Inquiries
1544-0010
51
1.W hat is Shop & Miles (http://flyasiana.com/CW/ko/shopnmiles/shopnmilesMain.do)? It is a shopping mall that offers
air mileage accrual benefits. Currently, 23 partners have joined
Shop & Miles, and members that make purchases at Shop &
Miles can earn 1 to 5 miles per KRW 1,000.
2.For additional information, please contact the customer center
of partners.
3.For mileage accrual, please enter your Asiana Club Membership
Number. Miles are accumulated at the end of the month following
the date of confirmation of purchases (or completion of purchases).
Item
Description
1577-6000
• BC CARMAX points may be converted to
Asiana Club Miles
• My Shinhan points may be converted to
Asiana Club Miles
Partner
Life/
Home
Appliances/
Mart
Item
Hyundai Card • Hyundai Card M points may be converted to
Asiana Club Miles
BC Card
Item
Partners
SK Telink
KB
Descriptions
*Mileage accrual of up to 600 miles per month
when subscribing to a mileage call plan
*Mileage accrual of 3 miles per every 1,000
KRW spent on call time for international calls
(00700).
S Telecom
Mileage Call
Plan
1599-0999
International
Call Plan
1599-0070
Miles that can be accrued following the opening
of a KB Asiana ONE account are as follows:
*Average balance of KRW 500,000: 4 miles/month
*Registration of automatic transfer for one or more
of the following—salary transfer, pension, merchant
payments: 20 miles/month
*Payment of KRW 500,000 or more using your KB
Kookmin credit card: 20 miles/month
Wide Mobile
Contact for
Inquiries
Mileage accrual of 100 miles per Pocket Wi-Fi
rental
Earn miles when purchasing a roaming plan
* Voice roaming: 2 miles per minute
* Data roaming: 30 to 50 miles per day
Korail
(Rail & Miles –
KR PASS)
At the time of purchasing KR PASS, 100-600
miles can be earned.
*Eligibility: Foreign Asiana Club members only
*Miles can be earned according to the kinds of
Korail KR PASS
(100 miles for one day ticket, 250miles for two days
ticket, 400 miles for three days ticket, 500 miles for
four days ticket, and 600 miles for five days ticket)
CJ Korea Express
3 miles per USD 1 based on the total payment
U.S.A. INC.
amount of movement services
(limited to flights departing from the US)
Sun Hwa Flower
Kiwoom
Securities
52
Use the international delivery service and earn
100 miles per delivery!
*A combined delivery is considered as a single
delivery.
1544-6895
Please refer to
www.geniezip.
com → Service
Overview →
Mileage Earning
Program
GenieZip
1566-9070
1688-7077
http://www.
granddfs.com
www.anahouse.
com/ko
To find out more,
visit the Rail &
Miles service at
Asiana Airline
homepage,
www.flyasiana.
com
Partners that Accept Asiana Club
Miles
Asiana Airlines operates an Asiana Club Mileage Mall at the
Asiana Club website so that members can use various services
of partners with their Asiana Club Miles.
•This program is available at the Asiana Club Mileage Mall
(Asiana Airlines website).
•A member may use his or her own miles (no transfers, family
mileage plans and Asiana Corporate Club Miles are available)
•Partners are responsible for guidance, quality, deliveries and
after-sales services of the products or services.
•The contents of the mileage redemption program and partnership agreements may change according to the circumstances of the partners.
•For detailed information, please refer to the Asiana Airlines website.
Partners
CGV
MEGABOX
www.keusa.com
+1-201-8637505
Orders for flowers and cake delivery services:
5 miles per KRW 1,000
02)579-5114
1,000 miles can be earned at point of subscribing a new fun initially.
*Subscribe to installment fund of 100thousand
won or more.
*Subscribe to discretionary fund of 100thousand won or more.
www.kiwoom.
com
Descriptions
Contact for
Inquiries
•Mon through Thu: 1,200 miles / Fri
through Sun: 1,300 miles
•Combined payment with cash or
credit cards is not allowed. Partial
cancellation is not allowed
cgv.co.kr
•Mon through Thu: 1,200 miles / Fri
through Sun: 1,300 miles
•Combined payment with cash or
credit cards is not allowed. Partial
cancellation is not allowed
megabox.co.kr
[Notes]
• Regular movie tickets are provided.
•To only cancel some of the movie tickets you have reserved, cancel the
entire reservation and make a payment again.
•Cancellations are allowed up to 25 minutes before the screening time. (For
cancellations, visit the website of the partner. Cancellation at theaters is not
allowed.)
•Reservations made using Asiana miles will not be eligible for points through
partners’ loyalty programs
53
Shop, Haneda Airport Shop and Kansai Airport
Shop
Contact for
Inquiries
1588-9999
Seoul Branch, Incheon Airport Branch and Gimpo
www.shilladfs.
Airport Branch
com
*Mileage accrual and discounts (10 to 15 % discounts according to memebrship level) after VIP
card issuance
(For club members boarding on a Asiana flight only)
ANA
1 mile per JPY 100
Duty Free Shop *A total of seven shops including Narita Airport
Descriptions
※The mileage learning partnership with CHIC Outlet Shopping will be terminated as
of August 1, 2015.
The Shilla
1 mile for every USD3 dollar paid for duty free goods
Duty Free Shop *Both Korean citizens and foreigners
Grand
1 mile for every USD3 dollar paid for duty free
Duty Free Shop goods
Miles can be earned in online Grand Duty Free
Shop
Partners
Partner
In-flight
duty free sales
Description
Contact for
Inquiries
•Leaving : Available if leaving Korea for
48 hours or longer
• Entry : Available if 72 hours or more
until arrival in Korea
080-669-3434
Operating Hours:
Mon through Fri,
08:00~12:00,
13:00~17:00
[Notes]
•In-flight duty-free goods are purchased online at Asiana Club Miles Mall,
and the flight attendants deliver the products while in flight.
•The person who has made an order must be the person using the flight and
receiving the goods.
•Refunds for duty-free goods are processed through the Asiana Club website (Asiana Airlines Miles Mall → View Purchase Records).
•If you did not obtain a refund during the refund period, please call 080-6693434.
Partner
Kumho Resort
Description
Contact for
Inquiries
•Facilities of Kumho Resorts in Jeju, Seorak,
Hwasun and Chungmu are available
02)725-5400
• Refund Policy
Operating
Regular Seasons: by one day before the
Hours: Mon
date of stay
through
Fri,
Busy Seasons: by three days before the
09:00~17:30
date of stay, no charges are applied
2 days before the date of stay: 10% refund charge
1 day before the date of stay: 20% refund charge
[Notes]
•Reservations may be cancelled through ‘Asiana Club Miles Mall → View
Purchase History’.
Partners
Kumho Art Hall
Descriptions
•After purchasing coupons, please make
a reservation by phone.
Spavis
Descriptions
02)720-5114
•Please present your Asiana Club Membership Card or
Coupons from the Asiana Club website to use at partner
operating discount program. (www.flyasiana.com)
•Please refer to the Asiana Club website for detailed information on discounts. Discount programs may change without
prior notice depending on the circumstances of partners.
※Discount Coupons for more partners will be sent to Asiana Club Members
who have agreed to receive e-mails.
Hotel | Restaurants | Transportation
Partner
Lotte Hotels &
Resorts
•Admissions of two persons /
three persons / four persons
041)539-2000
Aquana Hwasun •Admissions of two persons /
three persons / four persons
061)370-5070
Description
Discounts
•Room Packages:
Gold Members – 5% discount,
Diamond Members – 10% discount
Mayfield
Hotel & Resort Discounts
• Guestrooms: 30% discount
(based on regular rates)
• Foods and beverages: 10% discount
Contact for
Inquiries
www.lottehotel.
com/kr
02)2660-9000
*Room, food, and beverage discounts may not be
applied to large-scale banquets.
Frasers Residence Hotel
Website: http://
Nankai Osaka Discounts
•Additional 3% discount on the lowest room osaka.frasershospicharges
tality.com/jp/
•Free Wi-Fi
Tel: 81-6-6635-7111
Airport
Limousine
Contact for
Inquiries
[Notes]
•Coupons may be cancelled within 24 hours after the purchase. (Asiana
Club Miles Mall → View Purchase History)
•Coupons are valid for six months from the date of purchase. (Coupons
automatically become invalid after expiry)
54
Partners Operating Discount Programs
02)6303-7700
[Notes]
•Purchase coupons at Asiana Club Miles Mall and make a reservation for
performances or exhibitions at Kumho Art Hall and Kumho Museum.
•Coupons may be cancelled within 24 hours after the purchase.
(Asiana Club Miles Mall → View Purchase History)
•Coupons are valid for six months from the date of purchase.
(Coupons automatically become invalid after expiry)
Partners
Asiana Airlines provides various discount benefits for Asiana
Club Members.
Discounts
•KRW 1,000 discount (one-way trip) on airport
limousine services (Limited to trips from city
locations to Incheon International Airport
※ Includes trips from Gimpo Airport to
Incheon International Airport)
02)2664-8787
*Download a discount coupon from the Asiana Club
website and present the coupon when boarding
*For available routes, please refer to the Asiana
Club website.
Tokyo
Monorail
Discounts
81-3-3374-4303
•Hamamatsucho station ⇔ (Haneda Airport
(Japanese only)
International Terminal Station (Haneda
(Weekdays:
9:00~20:00/
Airport ①Building for international flights
Weekends and Holidays:
② Building 1 for domestic flights
9:00~18:00)
③ Building 2 for domestic flights Stationwww.tokyo-monorail.
Choose one of three options: ①·②·③)
co.jp/korea
Round trip pass: Off 100yen(800yen → 700yen)
55
Kumho Museum •Exhibitions and academy services are
available.
Contact for
Inquiries
Partners that Offer Asiana Club
Discounts
Shopping | Culture
Partner
Dutyfree24
Dongwha
Description
VIP Card issuance
•Issuance of VIP cards with up to 15% discount
benefits (not applicable to some items)
Special souvenirs
•Travel packages or leather passport cases
Contact for
Inquiries
Korean
National Ballet
Kumho Asiana
Cultural
Foundation
Discounts
•20% discounts for concert tickets
Programs provided
•Free for Gold members or higher
Discounts
•
20% discount on performances
Free programs
•
Free tickets for Gold members or higher
http://
kbssymphony.org
02)6099-7400
www.kballet.org
02)587-6181
Discounts
•Regular admission: USD 5 discount per person
*Up to 4 persons, not applicable at Christmas and
Easter
Star Cruises
•10 % discount to the cabin fare
(Declared value)
56
20% discount for performances (Music Show
Wedding/Nanta) is provided for Asiana Club’s
Regular Members(Silver/Magic)
30% discount for performances (Music Show
Wedding/Nanta) is provided for Asiana Club’s
Elite Members(Gold or more)
Grevin Seoul
California Travel
& Tourism
Commission
02)777-6665
02)739-8288
www.nanta.co.kr
www.music
showwedding.
co.kr
• Regular Membership(Silver and Magic
www.
members): 10 % discount on admission
grevin-seoul.com
• Elite Membership (Gold members and higher):
02-777-4700
15 % discount on admission
Medical Care | Other
Center for
Health
Promotion
of
Samsung
Medical
Center
Description
Contact for
Inquiries
Benefits for foreign Asiana Club members
•Members-only medical check-up program
•Dedicated nurse counseling services
02)3410•Free translation of test results (into English)
3855/3856
•Production and delivery of results in the form of CDs
www.
•When using the accommodation programs, free translation and interpretation services are provided (in English). samsunghospital.
com
•15% discount on air fare (when the medical checkup reservation certificate and the membership
card are presented)
+81-3-53539522
(Weekdays:
10:00~18:00)
www.tpo.or.jp
California Travel
& Tourism
Commission
02)777-6665
Contact:
02) 733-9033
at Star Cruises
Korea Office
Website: www.
starcruisekorea.
com
Seoul
National
University
Hospital
Healthcare
System
Gangnam
Center
Discounts on medical check-up services
•Medical check-up programs for Asiana Club Elite
Members
•SP Basic Program: KRW 530,000 to KRW 620,000
•SP Precise Cancer Screening Program: KRW
158,000 to KRW 204,000
Asan
Medical
Center
A medical examination program is provided
exclusively for VIP members of Asiana Club.
•Medical examination program exclusive for members of Asiana Club
•Counseling services provided by dedicated nurses
GenieZip
Discount benefits
•10% discount on international shipping charges
*Application of G10 Status to new and existing members of GenieZip. Terms and conditions for G10 Status
are applicable according to the membership status
policy of GenieZip.
iporter
02)2112-5500
*For detailed information about the programs, please
refer to the Asiana Club website.
*Asiana Club Gold Members or higher (including a
spouse) are qualified for discounts
Discount benefits
•5% discount on international shipping charges
*Existing discounts under the membership program for
existing members of iporter and other discount benefits may be combined.
02-3010-5005
hpc_admin@
amc.seoul.kr
1544-6895
1599-8257
57
California
Academy of
Sciences
PMC
Production
Contact for
Inquiries
*A discount for accompanying guardians is available
National
Discounts
www.moca.go.kr
Museum of Con- •
Free admission to special exhibitions for VIP
Exhibition:
temporary Art
members / 20% discount for regular members 02)2188-6000
(not applicable to special exhibitions jointly
Exhibition:
operated)
02)507-5561/5551
*Excluding Afternoon Concerts, the Power of Music
Concert for Kids & Family, Forest Classic Series
and New Year’s Concerts
Discounts
•
USD 4 discount per person on Golden Gate
Bay Cruise
•USD 6 discount per person (limited to adults)
on Bridge to Bridge Cruise
Partner
Benefits for Kumho Art Hall Special Members
•30% discount on concerts organized by
Kumho Asiana Cultural Foundation
(member and up to three accompanying guests)
•10% to 20% discount on concerts jointly organized
by Kumho Asiana Cultural Foundation (seasonal) 02)6303-7700
•Free concert programs
Discounts
•10% discount for tickets to concerts organized
by Tokyo Philharmonic Orchestra
San Francisco
Cruises
*Print a discount coupon from the Asiana Club website and present the coupon at the ticket office.
*Asiana Club Diamond Members or higher are
qualified for the benefits
*Members who have paid the annual subscription
fee of KRW 100,000 may receive the benefits provided to Kumho Art Hall Special Members.
Tokyo
Philharmonic
Orchestra
Description
02)3993000/3100
Korea National Discounts
•20% discount on performances
www.
Opera
Program books available
nationalopera.org
•Free program book (1 book per member) provided
1588-2514
to those with Gold membership status or higher
KBS
Symphony
Orchestra
Partner
Special Discounts on Premium Agricultural and
Specialty Products (Online Shopping Mall)
•Meaning of “Special Discounts on Premium Agricultural
and Specialty Products” (www.flyasiana.com)? The online
shopping mall offers the highest quality local agricultural
and specialty products at special prices for Asiana Club
Members, by working in partnership with local governments.
•For inquiries, please refer to the Asiana Club website (Asiana
Club → Special Discounts on Premium Agricultural and
Specialty Products) and the contact information of the customer centers of shopping malls operated by local governments.
•Agricultural and specialty products are offered at additionally discounted prices with no retailer margins through direct
sales from farmers to customers. No miles are accumulated.
Gyeonggi
Province
Descriptions
Ten premium agricultural and specialty
products of Gyeonggi Province, including
Gyeonggi Rice and Gapyeong Pine Nuts,
are offered at special prices.
*The products are replaced regularly (on a monthly
basis) according to customer preferences.
Jeollanam
Province
Ten premium agricultural and specialty
products of Jeollanam-do, including Yeosu
Gatkimchi, are offered at special prices.
*The products are replaced regularly (on a monthly
basis) according to customer preferences.
58
Korea Airport Rail52% discount on direct train
road
30~60% discount on currency exchange
032)745-7788
10% discount
02)777-6090
080-031-6688
63CITY
40% Discount for 63CITY ‘BIG3 Ticket and
Musical Marionette’
02)789-5663
National Gugak
Center (Busan)
20% discount for performances
(restricted to self-planned performances)
02)580-3300
051)811-0040
PMC Production
NANTA 10% off, Music Show Wedding 20% off
02)739-8288
Operating Hours:
Weekdays,
09:00~18:00
Holidays and
Weekends off
1688-1322
Operating Hours:
Weekdays,
09:00~18:00
Holidays and
Weekends off
Seoul City Tour
(Tranditional Mar- 20% off
ket course)
LOTTE WORLD
Contact
032)743-2000
Hub Lounge
Everland Resort
1588-1234
Hanwha Aqua
Planet ILSAN
1577-8000
30% discount for Daily Passport Ticket
(foreigners only: excluding Korean)
02)411-2000
25% discount on admission
031)584-8200
Korean Folk Village 29% to 33% discount on admission
Shinsegye Simon
Premium Outlets
(Paju, Yeoju and
Busan)
Onemount
1544-4239
VIP coupon book and drinks coupons
031)288-0000
1644-4001
40% discount for international flight transfer via
032)743-4814
Incheon airport
25% discount on free passes to Everland and
20% discount on admissions to Caribbean Bay
(foreigners only: excluding Korean)
031)320-5000
50% discount on admissions
031)960-8500
50% discount on admissions to the snow park
or Onemount
1566-2232
59
Myeong-dong
Branch and Busan Special coupon books are presented to
Centum City Branch foreigners for free.
of Shinsegae
1,000 KRW discount when using Incheon Air Port 02)577-1343~5
Seoul City Bus
International Boarding Passes (Korea)
Shinhan Bank
Seoul Bus
Contact for
Inquiries
•Magic Boarding Pass is a discount program, and a member must
present his or her boarding pass within seven days from the date
of boarding an international or domestic route of Asiana Airlines.
10~5% discount
032)743-4051
Airport Limousine 1,000 KRW discount when using Incheon Air Port 02)2664-9898
Petit France
Discount
1,000 KRW discount when using Incheon Air
Port
1599-1111
02)797-0002
Magic Boarding Pass
Duty Free Korea
Incheon airport
Daewon airport
limousine
30~50% discount on currency exchange
Contact
50% off spa ticket
※While Asiana Airlines is an online sales broker, the shopping malls of local
governments hold the responsibilities and obligations in relation to order
placements, deliveries, cancellation of orders, refunds and customer service.
Partner
Hana Bank
Discount
Dragon Hill spa
※For payment, please enter your Asiana Club Membership Number during
order placement.
Partners
Partner
International boarding passes (Overseas)
Partners
Discounts
Chelsea Premium
Sheets of discount coupons
Outlet
Floating garden
observatory
Chinese
Restaurant
“ SANGU “
Japan
Tokyo Monorail
Europe
+81-550-81-31220
+81-6-6440-3855
One complimentary drink for an
+81-6-6440-3889
order of two or more course meals
JPY 100 discount on a roundtrip pass from Haneda Airport to
downtown
+81-3-3374-4303
Korex Rent-A-Car 10% discount
+1-201-242-1004
Woodbury
Common
Free VIP coupon booklets
Premium Outlets
+1-845-928-4000
10% discount for online shopping
+1-888-526-9565
DoubleTree by
Hilton Fort Lee
10% discount (Based on the minimum hotel charge)
+1-201-416-9000
East travel
10% discount on travel charge
+1-855-333-6533
EMERSON
Golf Club
15% discount on green fee
+1-201-261-1100
Chic Outlet
Shopping
VIP Card (10% discount)
50% off express shuttle bus ticket
for shopping (Only in London,
Paris and Frankfurter)
Partners
Discounts
+852-2359 9990
+853-2885 0595
+852-3923-2323
Contact
7% discount
064)780-7600
50% discount per person at the
salad bar
(For at least 2 persons)
064)751-1997
Jeju Teddy Bear
Museam
500KRW discount on admission
1,000KRW discount on purchase
in the souvenir shop (For at least
20,000KRW worth of purchases)
064)738-7600
Trick Art Museam
1,000KRW discount on admission
064)787-8774
10% discount at the tea house shop
064)794-5312
064)780-0900
Alive Museum Jungmun 13% discount on admission
064)805-0888
VIPS
(Branches in Jeju and
Honam regions)
Osulloc Tea Museum
Aqua Planet Jeju
60
1.You must sign up for Asiana Club Membership application to
receive an Asiana Club Membership Number.
2.E veryone is qualified for Asiana Club Membership, unless
it’s prohibited by the law in member’s country of residence.
(Children under the age of 12 can qualify for a Magic Miles
Membership.)
3.Miles will accrue when you board on the flight or use services
after the membership joining date.
Korea – Domestic Flight Boarding Passes
Jeju Tourism
Organization’s
Duty FreeShop
All Asiana Club Members shall comply with the following terms
and conditions. For more information about the terms and conditions, please contact the Asiana Club Service Center (15888180).
General Terms and Conditions
Inter BCI Mall
20~25% discount on published
Cotai Water Jet
fare
Hong
Kong Ocean Park Hong
12% discount on admission ticket
Kong
General Terms and
Conditions of Asiana Club
4.The Asiana Club Membership is granted to an individual, and is
not transferable. Benefits for members, including mileage accrual and use of awards, are granted to members only from the date
of enrollment.
5.Asiana Club Members may use their available club miles. Family
members who have been registered under FMP may use a family member’s miles to ‘top up’ his or her own miles in order to
qualify for Flight Award.
6.Miles accumulated by Magic Miles, Silver and Gold Members are
based on the membership status of boarding of their mileage
accrual date from October 1, 2008. Those accumulated miles
will be valid until after 10 years from their travel date. Diamond
Members or higher Elite members are based on the membership status at point of their mileage accrual date from October 1,
2008. Those accumulated miles will be valid until after 12 years
from their travel date. Miles that are not used within the valid
term will expire. Miles accumulated on or before September
30, 2008 have no expiry date. The expiry date is based on the
date of boarding the Asiana Airlines or partner airline flights. The
expiry date of other miles, including partners’ miles, is based on
the date of accrual.
61
General Terms and Conditions of Asiana Club
USA
Contact
8.Asiana Airlines may search members’ accounts at any time, and
correct errors in members’ miles without notice. If miles have
been accumulated illegally or the terms have been violated or
abused, a member’s account may be cancelled and accumulated
miles and unused awards (Flight Award and Upgrade Award) may
be terminated.
9.Asiana Airlines may disqualify members who have violated the
terms of Asiana Club. Activities such as expressing the intention to sell or exchange Asiana Club Miles or actually selling
or exchanging Asiana Club Miles are strictly prohibited. If such
activities are discovered, all accumulated miles will be cancelled
and membership accounts suspended.
10.Asiana Airlines may not distribute e-newsletters, mileage tables
and various promotion materials to members who have not
earned any miles. Asiana Airlines may distribute promotion
information including information on special award miles to
members on a selective basis according to the information
and geographic locations of members. Promotional materials and information on changes of Asiana Club programs are
distributed to the addresses registered at the Asiana Club
database.
11.Asiana Airlines is not responsible for losses and delays of
mail. Any member whose address, e-mail or phone number
has been changed shall report the change to Asiana Airlines.
If inaccurate information has led to failure of the member to
receive a notification from Asiana Airlines, causing damages,
Asiana Airlines will not be responsible for the damages.
12.Asian Club Miles is not eligible for exchange of money, refund
or transferred to a third party. Your earned miles or member
62
benefits will not be inherited or transferred to your family or
to others in the event that any of your personal information
changes (i.e. in case of a death or divorce). If you decide to
cancel your membership then your account as well as all
earned miles will be automatically terminated.
13.Programs of Asiana Club Partners may be changed or suspended without prior notice according to the circumstances of
partners.
14.Benefits may differ by region. Benefits are provided based on
the nationality and the address registered by a member.
15.Asiana Airlines may delay or suspend this program at its own
discretion if uncontrollable events, including labor problems,
social chaos, government orders, natural disasters, bad weather, wars or other factors materially disturbing maintenance of
this Program occur.
16. Members are entitled to raise an objection in relation to miles
and Awards within a year from the boarding date or the date of
Awards issuance. Members are also entitled to raise an objection in relation to partner programs within a year from the date
of use of partner services.
17. Member who use a Flight Award Tickets will be charge to pay
taxes, surcharges, fees (including fuel surcharges), domestic,
foreign airport facility fees, tourism promotion funds and other
fees appicable when Flight Award Tickets are issued.
18. Flight Award and Upgrade Award are available when there are
vacancies, and the classes for Awards reservations are designated. The number and use of Flight Award may be limited.
19. Asiana Airlines may terminate the membership of a member
with no remaining miles who has not been active for ten years
or more. (Enforced September 1, 2011)
Privacy Policy of Asiana Club
1.Purpose of Collection and Use of Private Information
For the purpose of service operation and marketing, Asiana
Airlines collects private information from members with their
consent.
2.Items and Method of Private Information Collection
Asiana Airlines collects the following information through written
application or at the website, for the following purposes:
•Korean name and English name: Necessary for reservations of
flight tickets and membership card issuances
•Resident Registration Number (for written data collection only),
date of birth and identity authentication number: Necessary for
63
7.The terms of Asiana Club may change in the following circumstances: if related laws and regulations have been enacted,
revised or abolished; if it is impossible to remain in accordance with terms of partner airlines in relation to initiation
or change of international services with other airlines; if it is
necessary to reduce the gap with regular tickets and the mileage program due to a material change in regular ticket prices;
if there is a force majeure event that may cause a material
crisis of the aviation industry or drastic unexpected changes
in aviation demands are maintained for a considerable period
of time; if a severe national economic recession occurs; if the
national credit rates are dramatically declining; or if a change
is unavoidable due to material changes in financial conditions, given a three-month advance notice. Miles accumulated
before the date of enforcement of revised terms are subject
to the prior Awards Chart for Flight Award (including Upgrade
Award) for 12 months from the date of enforcement.
identification
•Telephone number: Necessary for contacting a member when
needed for reservation of flight tickets
•Address, zip code, e-mail address and nationality : Necessary
for notification of major changes in terms, mileage records and
other marketing information
•Other information: Necessary for marketing and customer services
※Separately from subscription, records on the use of Asiana Airlines services (boarding, purchase of goods and use of the website) may be collected.
4.Items and Purpose of Private Information for Disclosures to
a Third Party
A. Asiana Airlines does not disclose the personal information of
members to any third party without the consent of the member
(except in cases where it is required by law to do so).
If a member uses the services of a partner of Asiana Airlines, the
personal information of the member may be disclosed to a minimal extent.
※For information about partners and items of information provided, please
refer to the Asiana Club Personal Information Policy at the Asiana Airlines
web site (flyasiana.com).
B
. Asiana Airlines is responsible for damages caused in relation
to the use of private information members have provided for
purposes other than collection, or for disclosure to a third party
without consent, excluding the circumstances described in the
above paragraph. If a member discloses his or her private information intentionally or out of negligence; provides false information; or has failed to report changes in private information, causing discrepancies, the above provision is not applicable.
5.Terms of Maintenance and Use of Private Information;
and Procedure and Method of Destruction of Privacy
Information etc.
A. Asiana Airlines will destroy a member’s private information
within a day through deletion of member DB and destruction
of documents in the following circumstances: if a member
64
6.Rights and Method of Exercise of Rights of Users and Legal
Representatives
A. Asiana Airlines shall seek the consent of a legal representative before collecting and using the private information of a child
under the age of 14, or disclosing such information to a third
party. Asiana Airlines may request the legal representative to
submit information to the minimum extent required, including
name, for the purpose of identification.
B. A member or a legal representative may demand to view, correct and cancel consent on the use of private information provided by the member or a child under the age of 14.
C. A member may withdraw from Asiana Club through the Asiana
Airlines or Asiana Club website, by contacting the Asiana Club
Service Center (82-2-2669-8180), or by requesting Asiana
Airlines to withdraw in writing. A member who intends to withdraw from Asiana Club shall submit an application for membership withdrawal with his or her signature, the agreement on the
extinction of miles and the evidence of identification.
7.N ame and Contact Information of Team in Charge of
Privacy Management
To protect the private information of members, Asiana Airlines
operates a team in charge of handling private information management and related affairs. For inquiries about private information, please refer to the contact information below:
•Team in Charge of Privacy Policy: Marketing Team
•Tel: 82-2-2669-8180 (Asiana Club Service Center)
8.Duty of Notification
Changes in this Privacy Policy shall be announced via the website at least seven days before the date of enforcement.
• Date of Disclosure: 4th March, 2016
• Date of Enforcement: 11th March, 2016
65
3.Consignment of Privacy Management and Trustees
Asiana Airlines manages privacy information on a consignment
basis as described below for successful service operation, and
manages trustees for the protection of private information in
accordance with applicable laws and regulations.
•KA: Membership services at airports
•Pomax: Domestic and international delivery of membership
cards
•Asiana IDT, Amadeus IT Group, S.A.: Computing
•Nice Information Service: Real name authentication and identification
•NXU: Mileage Earning and Family Membership Registration
•DM Line: Domestic and international mail distribution
withdraws from Asiana Club; if a member is disqualified; if the
purpose of collection has been achieved; or if Asiana Airlines
closes its business. Records maintained under the applicable
laws and regulations, including the Act on Consumer Protection
in e-Commerce, are destroyed after being maintained for a fixed
period of time. (Records on contracts or cancellation of transactions: five years; records on customer complaints and handling
of conflicts: three years)
B. Asiana Airlines identifies a member account as inactive and
manages its personal information separately if a member with
remaining mileage has not logged in, earned or redeemed miles
for five years, or if a member without remaining mileage has
not logged in, earned or redeemed miles for one year. Such
accounts can only be reactivated through an identity verification
process. Once reactivated, the members can fully enjoy the benefits of Asiana Club.
Asiana Club Service Center
Contact information for the Asiana Club Service Center is as follows:
Please contact us if you have inquiries about the program.
In Korea
Tel
1588-8180 (exclusive for domestic calls)
Fax
02-2669-4275/4276 Address
Zip Code 157-713, 443-83, Ojeong-ro, Gangseo-gu, Seoul
Asiana Club Service Center in Asiana Town
Website
flyasiana.com
Twitter : www.twitter.com/flyasiana
Facebook : www.facebook.com/asianaairlines.korea
Asiana Airline Offices & Reservation Centers
Asiana Airlines Reservation
1588-8000
82-2-2669-8000 (For overseas calls)
USA 1-800-227-4262
Japan0570-082-555
China400-650-8000
Northeast Asia
Southeast Asia
7-4242-722000/1
Manila
63-2-793-6888
Sakhalin
Bangkok
66-2-263-8333
Khabarovsk 7-4212-334-567
Saipan
1-670-288-2624~6
Cebu63-32-342-8063/5/6/7
Southwest Asia
Singapore
65-6225-38666
Delhi
91-11-2331-5631/2
Siem Reap
(Ankor Wat)
Almaty
7-727-270-3234~6
Kota Kinabalu 60-88-268-677
Tashkent
998-71-140-0900/1
Clark Field
63-45-599-6657/8
Phnom Penh
855-23-890441
855-63-965206/7
Hanoi84-4-3831-5141/2
Ho Chi Minh
84-8-3822-2622
Hong Kong 852-2523-8585
Europe
London
44-845-602-9900
Istanbul
90-212-256-4144
Paris
33-1-53-43-7907
Frankfurt
46-69-9210-190
Oceania
Sydney
61-1300-767-234
Visit our Mobile Website (m.flyasiana.com),
which supports all smartphone OS types.
This Membership Guide was produced using environmentally friendly
paper certified by the Forest Stewarship Council and also soybean
oil-based ink to help reduce air pollution.

First Suite Puts You First.

Transcription

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