TireMaster Enterprise Summer 2014

TIREMASTER ENTERPRISE NEWS & TIPS
FROM ASA AUTOMOTIVE SYSTEMS
AUGUST 2014 | ISSUE 89 | VOLUME 11
For archived issues, visit the
ASA Support website.
IN THIS ISSUE
TIREMASTER ENTERPRISE
VERSION
3.4.06 NOW AVAILABLE
TireMaster Enterprise version 3.4.06 is now available. This release
includes many enhancements and fixes. Among the notable features
are an improved checkout process and interaction with the Merchants
Partners payment processing system, access to CARFAX service
history reports, and the availability of TPMS and run-flat tire
information.
Checkout and Payment Processing Redesign
This release introduces a new pay entry application for Point of Sale.
The purpose of the redesign is to simplify the checkout process and to
improve the interaction between TireMaster Enterprise and the
Merchant Partners system for electronically processing checks and
payment cards.
With the new pay entry application, you’ll notice a variety of user
interface changes. The Invoice button in the lower-right corner of the
Point of Sale screen is now called Payments (while a balance is due
on an order) and the fields for entering cash, check, credit card, and AR
amounts have been moved from the Checkout tab to a pair of new
screens. One of the new screens is for recording deposits and the other
is for entering payments.
Because of the redesign, the steps for working with deposits and
payments have changed. Detailed information about the new pay entry
Article continued on page 2...
TME VERSION 3.4.06 AVAILABLE............ 1
2014 INFOEXPO W RAP-UP...................... 1
TIREMAX TIP—CHANGE UTILITIES ..........2
SATURUDAY SUPPORT GUIDELINES ......... 3
MICHELIN DIGITAL AGENCY PROGRAM .... 4
TIREMAX TIP—POS COUPONS............... 4
Current Product Versions
TIREMASTER ENTERPRISE: 3.4.06
(FORMERLY TREADX)
TIREPRO: 5.14.02
TIREMAX: R9.4.2.M
ETIRELINK: ET 1.12.1
2014 INFOEXPO
ASA USER CONFERENCE WRAPS-UP IN AUSTIN
ASA’s 17th Annual InfoExpo user conference was held last
month (July 27–29) in Austin, Texas. We’d like to thank
everyone who attended. ASA joined forces with the
Friedman User Group Conference for this year’s event. The
combined attendance was more than 350 people.
Each year InfoExpo brings together some of the nation’s
leading tire dealers to network with peers and gain new
insights about how they can stay more competitive by
optimizing the use of their mission critical business
management software systems. This year’s conference
stayed true to form and included in-depth technology
Article continued on page 4...
TIREMASTER ENTERPRISE VERSION 3.4.06
Page 2
Continued from page 1...
application and instructions for working
with payments are available in the
documents Handling Payment Activity
and Using Merchant Partners Payment
Processing with TireMaster Enterprise.
Both of these documents are posted on
the TireMaster Enterprise Support
website, along with release notes for
TME version 3.4.06, at
www.asatire.com/support.
CARFAX Service History
CARFAX vehicle service history
reports are now available to dealers
who are members of the CARFAX
Service Network. These reports list
repair information that your shop and
others have submitted to CARFAX. To
access a vehicle’s service history, click
CARFAX History on the Customer
Vehicles screen.
A section of the New TireMaster Enterprise Make Payments screen.
Additional Tire Information
TPMS and run-flat information has been added to the Select Vehicle and
Customer Vehicle screens. Now you can see at a glance, whether a vehicle is
compatible with run-flat tires and has a tire pressure monitoring system.
CARFAX History access from the
Customer Vehicles screen.
Run Flat and TMPS Information on the Select Vehicle screen.
TIREMAX TIP
CUSTOMER QUICK CHANGE UTILITIES
TireMax has some built-in tools that allow for mass changes of customer information. These tools can be handy when a
need arises to change a tax code or a salesman number on many customers at once, by saving hours of work.
There are three parts to the quick change utilities: A/R Info, Miscellaneous, and Phone Numbers. Each application allows
changes to a different area of the customer file. These utilities can be found in the Accounts Receivable Menu, under
A/R Utilities.
Page 3
SATURDAY SUPPORT
GUIDELINES
ASA offers Saturday Support for TireMaster Enterprise
and TirePro users experiencing Priority 1 and Priority 2
issues. The following information describes qualifying
issues, availability, and call logging requirements.
Qualifying Issues
ASA provides limited Saturday support for issues in the
categories shown in the list to the right.
Hours and Dates
Saturday support is available from 10AM – 2PM (EST/
EDT). When a Friday, Saturday, Sunday or Monday is
a company holiday, there is no Saturday coverage. The
following calendar shows the dates when Saturday
Support is offered.
P1 – Critical
Server Down
Everyone unable to log on
Unable to complete/print invoices (customer waiting)
Unable to process credit card transactions (customers waiting)
Cannot print at all
P2 - High
Only one terminal at a location is down/locked
Cannot print from one terminal
Cannot start/complete work order
Interfaces not working properly/errors
Call Logging Requirements
If you do not have an AtTask login, you may request
one through the ASA customer support website:
http://www.asatire.com/support/. For information
about using AtTask, watch the training video, which
is also available on the ASA web site.
Note: If a call is logged as a Priority 1 or Priority 2
issue but it fits the criteria of a Priority 3 issue, you
will receive a message from AtTask that says, “Xxxx
xxxx xxxxx Issue Number xxxxxx” falls in the
category of a Priority 3. We apologize for any
inconvenience.” In this scenario, you will be
contacted on the next business day.
If you have questions
about Saturday Support
that this article hasn’t
answered, contact ASA
Support by logging a
call in AtTask. If you do
not have an AtTask
account, you can
register at http://
www.asatire.com/
support.htm.
Page 4
2014 INFOEXPO WRAP-UP
Continued from page 1...
discussions and previews of business issue-driven designs The conference
that will be added in upcoming software releases.
featured select ASA
technology partners
A memorable highlight of the conference was keynote Ross
who deliver
Shafer, a six-time Emmy Award winning comedian, writer,
complimentary
and TV host. Shafer has written and produced fourteen
solutions to maximize
human resource training films on customer service,
profits, streamline
motivation, and leadership. In his keynote speech, Shafer
operations, and
addressed the concept of “running with the herd,” which
provide superior customer service. The meeting also
generally means making sure that your business model,
integrated engaging social and networking events at the
products, and services give the people what they want and
Hyatt Regency Austin venue, as well as two downtown
the “herd” will follow.
Austin hotspots, Buffalo Billiards and Pete’s Dueling Piano
Bar. The conference Guidebook Mobile App put things all
together and kept the attendees connected and informed
about the business sessions and social events throughout
the conference.
Pictured L to R: Cheryl Kervin, Dave Vogel,
Summer Meents, and Ken Halle
At the closing session, ASA recognized Boulevard Tire
Center of Deland, Florida as the Dealer of the Year (DOTY)
award winner. This annual award recognizes exceptional
dealers who are driven to succeed by enthusiastically
embracing technology to work smarter to maintain their
competitive edge. Cheryl Kervin and Summer Meents
accepted the DOTY award on behalf of Boulevard Tire
Center.
ATTENTION MICHELIN DEALERS!
MICHELIN DIGITAL AGENCY PROGRAM
ASA is pleased to extend an exclusive partner program offer to Michelin
dealers.
Get a company website with enhanced Michelin content (including video,
images, and consumer reviews) with key SEO (Search Engine Optimization),
including social media coverage, at no cost and have access to full reimbursement of website and marketing costs in the
three categories described below:
Website development – 100% reimbursement for websites (including SEO programs) that feature Michelin logos,
landing pages, and content. There is a $7,500 annual cap that should cover most websites.
Social media management – 100% reimbursement for managing Facebook and Twitter accounts, featuring Michelin
content and videos. There is a $3,000 annual cap.
TirewebLocal –100% reimbursement for TirewebLocal or additional TirewebLocal locations to keep your business
details up to date across 250 local online directories, including search engines, review websites, local directories, and
mapping services. The Michelin logo will be added to your listing. Normal TirewebLocal fees apply.
The above reimbursement levels apply to any type of Michelin dealer (direct or indirect). There are other categories for
paid advertising/adwords that can be used as well, but those are available on a case by case basis. Contact your ASA
Account Manager today for details!
Page 5
TIREMAX TIP
USING COUPONS AT POINT OF SALE
TireMax allows for the use of coupons at
point of sale to reduce the sale amount by
a dollar value or a percentage of an item’s
price.
The maintenance screen is found in the
Utilities Menu, under Setup Utilities,
Coupon Maintenance.
The recommended use would be to set
up a coupon for the most commonly used
discounts. Essentially, an unlimited
amount of coupons can be created and
used in TireMax.
The coupon can be redeemed at point of sale by selecting coupon at the end of an item. The appropriate
coupon will be selected and will discount the line by either a percentage or a dollar amount.
CORPORATE HEADQUARTERS:
25 Manchester Street, Suite 100
Merrimack, NH 03054
Phone: 603.889.8700
Fax: 603.880.3438
Email: [email protected]
IDAHO OFFICE:
651 South Stratford Drive, Suite 250
Meridian, ID 83642
Phone: 800.657.6409
Fax: 208.361.0159
Email: [email protected]
ASA Automotive Systems develops comprehensive
systems of on-premise and Cloud-based software tools
to help tire dealers, retreaders, and auto repair shops
manage all facets of their businesses. Comprised of a
series of specialized integrated modules, our systems
can be tailored to suit the eCommerce, order processing,
accounting, and business needs of any auto repair shop
or any size retail, wholesale, or retread tire operation.