Are You Really Ready for Change?
Transcription
Are You Really Ready for Change?
Are You Really Ready for Change? A Strategic Approach to Assessing Change Impact, Readiness and Risk NCCI Annual Conference July 18, 2015 Today’s Presenters Dr. Sonia Alvarez-Robinson Executive Director Georgia Tech Strategic Consulting Paula Billups Consultant Georgia Tech Strategic Consulting Kara Watkins Tillman Senior Consultant Georgia Tech Strategic Consulting 2 By the Numbers 14,682 + 8,427 6 in UNDERGRADUATE GRADUATE students students COLLEGES 906 6,727 400 tenure-track EMPLOYEES FACULTY $730 M in research awards in FY 2014 ACRES main campus Atlanta, GA Source: factbook.gatech.edu 3 Strategic Consulting Enterprise Change Leadership Enterprise Project & Portfolio Mgmt Strategic Planning Mission Organizational Assessment & Effectiveness Vision To drive and enable organizational improvement across Georgia Tech. Business Process Improvement Georgia Tech Strategic Consulting (GTSC) will consistently demonstrate value and be proactively engaged by academic, research, and administrative partners for strategic services that contribute to the Georgia Tech mission. 4 Change Management at Georgia Tech 5 Change Management at Georgia Tech Design Objectives • • • • Comprehensive Rigor and consistency Scalability and flexibility Simplicity and clarity 6 Change Management Delivery Model Strategize Engage Prepare for change Plan Execute Manage the change Review/ Learn Enhance Monitor & Reinforce the Change Embed change management into project structure Identify and prepare change management team Develop change management plan Implement change management plans Identify and analyze stakeholders Refine stakeholder analysis and CIRRA Refine stakeholder analysis and CIRRA Refine stakeholder analysis and CIRRA Assess change readiness Plan to remediate gaps Develop Stakeholder Engagement Plan Develop communications plan* Prepare and disseminate information Evaluate effectiveness of communications Continue engagement of stakeholders Continuously engage in two-way interaction with stakeholders Continuously engage in two-way interaction with stakeholders Communicate success and core information Evaluate benefits realization – provide initial analysis and recommendations to sponsor Define core messaging (value, impact, process) Create change management strategy Prepare leaders to sponsor& drive change Develop leader action plans Develop change agent network and prepare stakeholders to sponsor change Define success measures for managing change Develop risk remediation plan* Conduct retrospective (survey, discussions) Share lessons learned Define new processes, structures, roles (as needed) Refine new processes, structures, roles (as needed) Refine new processes, structures, roles (as needed) Develop workforce transition plan (as needed)* Implement workforce transition plan (as needed) Identify high-level training needs Execute training plan Develop training plan* Support refinement and solidification of business processes and org changes (as needed) Transfer knowledge & change management responsibilities to content owners *Element of change management plan Conduct change impact, risk and readiness assessments (CIRRA) Session Objectives • Review the components of the Change Impact, Readiness & Risk Assessment (CIRRA) • Discuss ways to tailor the tool to meet clients’ needs, gather inputs and develop an assessment report • Examine ways in which assessment results drive key activities in the change life cycle • Collaborate on a case study and share insights on assessing organizational readiness for change. 8 Change Impact, Readiness & Risk Assessment The CIRRA guides you through the process of examining and reporting on the dynamics of the change Understand the nature and scope of the change Measure organizational readiness Understand the potential effects of the change Provide input to leaders 4 3 2 1 9 Assessing Change Impact • Capture people and organizational impacts arising from the change being introduced o Who is impacted? o How are these individuals/groups impacted (wins and losses)? o What is the magnitude of the impact on each stakeholder group? o How are they likely to react to the change? 10 Assessing Change Readiness • Assess readiness for change along the following dimensions: 1. Vision and Leader Alignment 2. Stakeholder Engagement and Communication 3. Organizational and Cultural Alignment 4. Learning and Development 5. Sustainability and Governance 11 Assessing Risk • Identify potential risks and mitigation strategies – What are the risks? – What is the impact of risk occurring? – What is the probability that this may happen? – What can we do to limit and/or prevent this risk from occurring? – Can the risk be transferred? – Who is the owner? 12 Process Overview CIRRA: A critical input into the change management strategy and plan Define assessment approach Conduct impact, readiness and risk assessments Analyze and report results and findings from assessments Benefits If Used Risks if Ignored • • • • • • Rank the type and magnitude of change impacts for each stakeholder group Provide clear insights into potential challenges and reduce risk Higher ROI for change management activities Agree on next steps and key change interventions No clear understanding of people and change impacts No basis for strategy and plan Significantly higher risk of project failure 13 Inputs and Outputs CIRRA Tool CIRRA Report • Internal resource • Working document • Captures all aspects of change for analysis and as input for reports and plans • • • Client deliverable Summarizes findings Presents next steps and recommended change management interventions 14 CIRRA Tool Components Details on each component of toolkit will be provided during NCCI session CIRRA Tool Components • Excel Workbook – – – – – Project Information Change Characteristics Impact Readiness Risk • Scalable Tailor use to fit needs of project 16 CIRRA Sample Report Components • PowerPoint Slides – Executive Summary – Key Observations – Emerging Themes and Initial Recommendations – Next Steps – Appendix • Impact Assessment • Readiness Assessment • Risk Assessment 17 CIRRA Report Components Details associated with developing report will be provided during NCCI session Demonstrating Value • Provide timely input and insights to leaders for more informed decision-making – Define stakeholder needs and potential concerns – Identify early risk factors that could inhibit adoption • Identify and address potential readiness gaps – Culture – Capacity – Commitment 19 20 Q&A 21 Contact Us Sonia Alvarez-Robinson, PhD Executive Director Juana Cunningham Senior Consultant Nedra Ball Administrative Manager Sandy Simpson Director, Initiative Advancement Andrew Billing Consultant Paula Billups Consultant Kara Tillman Senior Consultant Mike Vallecoccia Program and Portfolio Manger Dona Cordero Senior Consultant A. French Building 237 Uncle Heinie Way, Suite 101-102 Atlanta, GA 30332-0206 consulting.gatech.edu 404-385-3306 22 DRIVING AND ENABLING ORGANIZATIONAL IMPROVEMENT ACROSS GEORGIA TECH. GEORGIA INSTITUTE OF TECHNOLOGY | ATLANTA, GEORGIA 30332-0206 PHONE: (404) 385-3306 | FAX: (404) 894-0409 | WWW.CONSULTING.GATECH.EDU