About Argo Marketing Group

About Argo Marketing Group
Argo Marketing Group works with their client’s reputation in mind. They represent their client’s brand
with concierge-level customer service, a new category of innovative customer care. Argo is proud to
have its organization be a resource to clients around the world. As the first point of contact to their
client’s consumers, Argo creates experiences that consumers will remember. Argo Marketing Group
is widely recognized for providing world-class concierge customer service backed by innovative
reporting and cutting-edge technology.
Argo Marketing Group aids campaigns in the direct
response industry by bringing forward an expertise
in customer care management. We do this by:
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Top of the line training and quality assurance.
A proactive management of data.
A world class, highly trained workforce.
Optimizing the tasks that make a campaign
profitable and enduring.
Argo Marketing Group is also committed to providing
the highest standard of customer care possible
through social media channels, where we protect
and advance the online reputation and customer
care interests of our clients.
Argo Marketing Group provides Concierge-level Customer Care that never compromises on quality.
Argo Marketing Group is recreating the customer experience one customer at a time.
www.ArgoMarketingGroup.com
About The Founder
Jason Levesque—Chief Executive Officer
CEO Jason Levesque, a US
Army veteran and entrepreneur,
founded Argo Marketing Group in
2003, and has become a widely
respected Maine business owner.
Levesque has created numerous
job opportunities and he remains
committed to further developing and
supporting his local community.
In five short years, founder Jason
Levesque grew Argo Marketing
Group into a nationally recognized
marketing logistics firm. By 2008,
Levesque expanded Argo Marketing
Group, adding a call-center division
and several back office operations designed to recreate the customer experience. Continuing on
its success, Argo opened its second location in 2012, expanding operations to include 150 seats
combined in both centers. The future promises additional growth for Argo Marketing Group in
moving its flagship location to a new
state-of-the-art facility projected to be completed by end of year 2013.
In 2010, Levesque stepped into politics as the Republican nominee for Maine’s second
Congressional District. Levesque remains an influential figure throughout the State of Maine and
continues to advocate on behalf of the Direct Response Industry by bringing critical topics to
Capitol Hill.
www.ArgoMarketingGroup.com
Service Verticals
Client Services
Vendor Integration & Product Management
Argo Marketing Group aligns client goals
with their teams to ensure open lines of
communications between all vendors towards
efficiency and success.
Scripting
Collaboratively develop agent scripting to
increase sales conversions, enhance average
order value and meet applicable laws and
regulations while exceeding customer
expectations.
Campaign Setup Logistics
Media and fulfillment exports, report design for
key metrics, training guidelines, and standard
operating procedures for optimal customer
care services for existing campaigns, products,
services as well as future tests.
Reporting
Clients know where their money is going with
Argo Marketing Group’s detailed call reports,
revenue reports, call reviews, and projections.
Argo takes it a step further by helping clients
understand their investment.
Concierge-level Customer Service
Customer care is no longer a line item on a price sheet or an afterthought. With a combination of
over 10 years of experience, proven training and quality enhancement methodology, as well as
24/7 call handling capabilities, Argo is dedicated to creating a positive customer experience. Argo
Marketing Group’s client’s customers are their top priority and they improve customer retention by
reinforcing a positive relationship. Concierge-level Customer Service means listening to customers
and building relationships through timely communication and one-call resolution management.
Outbound Recovery
Clients monetize on lost opportunities with Argo Marketing Group’s cost-effective, profit-driven
recovery programs utilizing the appropriate mix of outbound telemarketing and email and direct
mail to their non-buyers and inactive customer database. Argo Marketing Group’s high quality sales
center is designed to boost revenue. Argo has years of experience aiding client concerns with their
undeveloped lead lists and will fuel client sales and upsells, magnifying campaign revenue potential
and building product value and reputation.
www.ArgoMarketingGroup.com
Service Verticals Cont.
Chargeback Management
Argo Marketing Group successfully developed its chargeback management service by strategically
investigating the reasons chargebacks are filed. By utilizing analytical techniques, Argo Marketing
Group implements solutions showcasing a proactive customer care approach that has proven to
successfully decrease the amount of disputes filed. With online chargeback reports, resolution
trackers, emergency notifications, and rapid response protocols, Argo Marketing Group stays ahead
of the curve with timely, effective and cost-conscious solutions.
Online Customer Care Management
Consumers have come to expect a rapid response on social media channels. A customer care
team who can speak your brand is essential to keeping up with consumer expectations, and Argo
Marketing Group is the first line of defense for online customer care management. When customers
take their complaints online, Argo Marketing Group uses Concierge-level Customer Service to
address those complaints in a timely and efficient manner. By managing customer care interests on
all social media platforms, Argo Marketing Group has proven its ability to protect and advance the
online reputation and image of its clients.
www.ArgoMarketingGroup.com
A Sense Of Community
Argo Marketing Group’s commitment to connect their business and employees to the community has
made a meaningful contribution to the local economy. By expanding employment opportunities and
promoting local growth, Argo believes in the importance of helping others help themselves.
This was evident in 2011, when a call center belonging to a major employer in the town of Pittsfield
closed without any notice. This unannounced closure put over 60 people out of work. Within 90
days, Argo re-opened the call center, and three months later had over 100 employees working full
time.
With Argo’s current plans to renovate a
25,000 sq ft iconic building in the heart
of downtown Lewiston, Maine, Argo is
once again showing its commitment to
Maine and Community redevelopment.
Argo Marketing Group is dedicated
to providing local opportunities for
professional and social development.
www.ArgoMarketingGroup.com