DepositPartner System Requirements

Transcription

DEPOSITPARTNER REQUIREMENTS AND HELP REFERENCE
Johnson Bank Treasury Management Support Center – 877.236.2739
Support is available Monday – Friday from 8:00 a.m. – 6:00 p.m. CT
TABLE OF CONTENTS
System Requirements .......................................................................................................................... 2
Other Johnson Bank Requirements ................................................................................................... 3
Miscellaneous ....................................................................................................................................... 4
Verifying System Requirements on Windows Vista ......................................................................... 5
Verifying System Requirements on Windows 7................................................................................ 9
Verifying System Requirements on Windows 8 and 8.1 ............................................................... 16
Verifying System Requirements on Windows 10 ........................................................................... 25
Scanner Maintenance ........................................................................................................................ 34
Last Updated 7/12/2016
Page 1
SYSTEM REQUIREMENTS
Hardware

Pentium 4 3.0 GHz or Core 2 Duo 2.0 GHz

2G RAM

40 GB Free Hard Drive

1024X768 Video Resolution (for best results)

Network Card

USB 2.0 or SCSI Adapter for support of the specific site scanner

Broadband Internet Access

A check scanner
Software

Windows Vista 32 bit or 64 bit

Windows 7 32 bit or 64 bit


Windows 8.1 32 bit or 64 bit


.Net 4.6.1 (download for free via the Internet)

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable (x86)

DepositPartner (provided by Johnson Bank)

Internet Explorer 9.0, 10.0, or 11.0

Adobe PDF Viewer
NOTE: MAC operating systems and other browsers such as Google Chrome or Safari
are not supported at this time.
Page 2
OTHER JOHNSON BANK REQUIREMENTS

The DepositPartner workstation should be separated from the Internet by a firewall,
or at a minimum a cable/DSL router performing NAT (Network Address Translation).

The DepositPartner workstation should be running Antivirus software. The virus
definitions/signatures should be regularly updated.

The DepositPartner workstation should have Windows security patches updated
regularly.

The DepositPartner workstation should be restricted from the general populace at
the clients’ site.

Add domain of https://merchant.johnsonbank.com as a trusted internet site.

Open ports 80 & 443 bi-directionally on your firewall.
Your scanner kit will include:

Choice of Warranty

Ink cartridge, Cleaning Kit, and Secure Disposable check bags

USB Cable and Power Supply

Contact Information
Keep the original box the scanner came in for future use
Page 3
MISCELLANEOUS

Implementation takes approximately ten days from the day of order to installation

A welcome email with all user IDs will be emailed to the DepositPartner
Administrator for clients who use the Desktop application.

Scan only checks – DepositPartner will create a virtual deposit slip and virtual
endorsement

Cutoff time of 7:00 p.m. CT for same day credit of deposit, deposits received after
7:00 p.m. CT will be credited the next business day

Keep checks in locked, fire resistant case under dual control

Checks should be kept for 30 days and then SHREDDED

Deposit history will remain on DepositPartner for 35 days

Deposit reports can be exported to excel or PDF formats for desktop application
users and csv or PDF formats for web application users.

Use computer accessible by all users
Page 4
VERIFYING SYSTEM REQUIREMENTS ON WINDOWS VISTA
Step 1:
Verify the following three requirements:
Pentium 4- 3.0 GHz Processor
2G RAM
Operating System - Windows Vista (32 or 64 Bit)

Right click on My Computer and choose Properties.
Windows Vista
Service Pack 2
This is where you see
processor speed and GB
of RAM.
This is where you see
whether it is 32 or 64
bit operating system.
Page 5
Step 2:
Verify the following the requirement:
1024x768 Video Resolution

Right click on the desktop and choose Personalize.

Choose Display Settings.
This is where you
can verify the Video
Resolution.
Step 3:
40GB Hard Drive

Open My Computer, right click on C:/ and choose Properties.
Should be at least
40 GB Hard Drive

Once the hard drive space is verified, close out of Properties.
Page 6
Step 4:
.Net 4.6

Open My Computer and choose Uninstall or Change a Program.

Scroll through the list and look for Microsoft .Net Framework 4.6
Step 5:
Network Card
PROCEDURE:

Make sure you are using high speed internet. Dial up is not acceptable.
Page 7
Step 6:
USB 2.0 or SCI Adapter for support of the specific site scanner

Right click on My Computer and select Manage.

In the left pane, click on Device Manager.

In the right pane, scroll to the bottom to click on the + next to Universal Serial Bus
Controllers.

In the list you should see something similar to Intel® USB2 Enhanced Host
Controller.
The USB2 indicates
that there is a USB
2.0 port on the PC.

Once this is verified, close out of My Computer.
Page 8
VERIFYING SYSTEM REQUIREMENTS ON WINDOWS 7
Step 1:
2G RAM
Operating System - Windows 7 (32 or 64 Bit)

Right click on the Computer icon and choose Properties.
This is where you
see processor speed
and GB of RAM.
This is where you
see whether it is 32
or 64 bit operating
system.

This will verify all three requirements above.
Page 9
Step 2:

From the Properties screen, select Performance Information and Tools located in the
lower left hand column.

Select View and print detailed performance and system information.
Page 10

The following screen will display.
This is where you can
verify the Video
Resolution.

Once you have verified the Video Resolution, close the screens for Performance
Information and Tools and the Control Panel.
Step 3:
40GB Hard Drive

From the start menu, click on Computer and select Properties
Page 11

Right click on Local Disk (C:) and select Properties

This will show how much Free space is available
This should be at
least 40 GB Free
space
Page 12
Step 4:
.Net 4.6

Open the Control Panel (located within the start menu) and select Programs and
Features.

Scroll through the list and look for Microsoft .Net Framework 4.6 or higher.

This should reflect .Net version 4.6 or higher is installed.
Page 13
Step 5:
Network Card
PROCEDURE:

Step 6:

From the Control panel, select Device Manager

Scroll to the bottom and expand the Universal Serial Bus controllers section (click
on the arrow next to the name).
Page 14

In the list you should see something similar to Standard Enhanced PCI to USB Host
Controller.

Once this is verified, close the Device Manager and the Control Panel.
Page 15
VERIFYING SYSTEM REQUIREMENTS ON WINDOWS 8 AND 8.1
Step 1:
2G RAM
Operating System - Windows 8, 8.1 (32 or 64 Bit)

Click on the Windows Icon which brings the Start menu and click on the magnifying glass
icon.

Type in Control Panel and click on Control Panel icon
Page 16

Click on Systems and Security

Choose System
This is where you
see processor speed
and GB of RAM
This is where you
or 64 bit operating
system.

Once these requirements are verified, close out of the System screen.

Keep the control panel open for Step 2.
Page 17
Step 2:

From the Control Panel, click on Appearance and Personalization

Select Display

Choose Change Display settings
Page 18
This is where you
Resolution

Once verified, close the Screen Resolution page.
Step 3:
40GB Hard Drive

From the control panel, click on System and Security
Page 19

Select Administrative Tools

Right click on the C:\drive and choose Properties
Page 20
This should show
at least 40 GB
Free Drive

Step 4:
.Net 4.6

Open the Control Panel (located within the start menu) and select Programs.
Page 21

Under Programs and Features, select Turn Windows features on or off

This will list the most recent version of .Net framework that is installed.

Verify that .Net 4.6 or higher is installed.
Step 5:
Network Card
PROCEDURE:

Page 22
Step 6:

From the control panel, select Hardware and Sound

Under Devices and Printers, select Device Manager
Page 23

Controller.

Page 24
VERIFYING SYSTEM REQUIREMENTS ON WINDOWS 10
Step 1:
2G RAM
Operating System - Windows 10 (32 or 64 Bit)

Next to the Windows Icon on your lower banner bar, in the Search the web and Windows
box, type in Control Panel.

Once Control Panel shows, click on the name.

Click on Systems and Security
Page 25

Choose System
This is where you
see processor speed
and GB of RAM
This is where you
or 64 bit operating
system.

Once these requirements are verified, close out of the System screen.

Keep the control panel open for Step 2.
Page 26
Step 2:

From the Control Panel, click on Appearance and Personalization

Select Display

Choose Change Display settings
Page 27
This is where you
Resolution

Once verified, close the Screen Resolution page.
Step 3:
40GB Hard Drive

From the control panel, click on System and Security
Page 28

Select Administrative Tools

Right click on the C:\drive and choose Properties
Page 29
This should show
at least 40 GB
Free Drive

Step 4:
.Net 4.6

Open the Control Panel (located within the start menu) and select Programs.
Page 30

Under Programs and Features, select Turn Windows features on or off

This will list the most recent version of .Net framework that is installed.

Verify that .Net 4.6 or higher is installed.
Step 5:
Network Card
PROCEDURE:

Page 31
Step 6:

From the control panel, select Hardware and Sound

Under Devices and Printers, select Device Manager
Page 32

Controller.

Page 33
QUICK TROUBLESHOOTING EFFORTS BEFORE CALLING THE TREASURY
MANAGEMENT SUPPORT CENTER
If your scanner is not communicating with your PC:

Unplug the scanner USB cable from the PC and then plug it back in.

Reboot your PC

If you continue to have issues, call our Treasury Management Support Center at
877.236.2739.
SCANNER MAINTENANCE

To ensure optimal image quality, suggested cleaning maintenance should be
performed every 3,000 items or if the image quality is compromised.

A scanner cleaning kit was included with your scanner order. Additional cleaning kits
are also available for purchase by completing the Supply Order Form located at
https://www.johnsonbank.com/business/clients.
Page 34
PC REQUIREMENT DEFINITIONS
Pentium 4 – 3.0 GHz or Core 2 Duo 2.0 Processor is the speed of the computers processor
meaning how fast or slow the program is going to run. If the GHz is lower than what is
specified, the application will run slower than expected. If the GHz is higher than what is
specified, the application will run faster than expected.
2G RAM is a group of memory chips which functions as the computer’s primary workspace.
When DepositPartner is running it takes up a full gig of RAM. The extra gig of RAM is for
other applications on the user is running on their PC.
Video Resolution refers to the sharpness and clarity of an image. If the PC is not set to
1024x768 then the user may not see the entire DepositPartner application.
Hard Drive on the Local Disk C:\ is a device used to store information within a computer,
such as programs and data. All of the configurations for DepositPartner are installed to the
C:\. For Smart clients, the scanned check images stay on their PC for 30 days and are stored
in the C:\.
Network Card is a piece of computer hardware designed to provide for computer
communication over a computer network.
USB 2.0 port is a widely used hardware interface for attaching peripheral devices. The
Digital Check scanners need to be connected to a USB port to work at their rated speed.
SCSI Adapter is the controlling electronics for SCSI (Small Computer System Interface)
contained on a printed circuit board that plugs into the computer’s motherboard.
Note: The Digital Check scanners need to be connected to a USB 2.0 Port or a SCSI Adapter in
order for them to run at their rated speed.
Broadband Internet Access is a high data-transmission rate internet connection.
Windows Vista (32 or 64 bit) SP1, Windows 7 (32 or 64 bit), Windows 8 (32 or 64 bit),
Windows 8.1 (32 or 64 bit), or Windows 10 (32 or 64 bit) is the operating system that the
PC is running on.
.Net 4.6 is an environment for building, deploying, & running Web Service and other
applications. For Smart client users, the application will not install if the client does not have
.Net 4.6 Framework. For Web users, the application will not run properly if the client does
not have .Net 4.6 Framework.
Microsoft Visual C++2005 Redistributable & Microsoft Visual C++2008 Redistributable
(x86) is a required download due to the coding built within the DepositPartner program in
order for the application to run.
Page 35

DepositPartner System Requirements

Transcription

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