General Electric Company

General Electric Company
Appliance Park
Louisville, KY 40225
August 9, 2012
Dear GE Customer Care Servicers,
®
®
On August 9, 2012, GE announced a voluntary Product Safety Recall of GE , Hotpoint , GE Profile™, GE Adora
and Eterna-series branded plastic tub dishwasher models with front controls manufactured from March 2006
through July 2006, and November 2006 through April 2008. This voluntary recall involves an electrical failure in the
dishwasher’s heating element that can pose a potential fire hazard.
As a part of the corrective action, GE will be replacing the heating element on the associated units at no charge to
consumers, or offering consumers a rebate toward the purchase of a new dishwasher. If the dishwasher appears
to be non-repairable, follow your normal process and call the Technical Assist Group at (502)452-4700.
Models Covered:
Brand
Model Numbers Must Begin With
GE and GE Profile
GE Adora
GE Eterna
Hotpoint
®
GLC4, GLD4, GLD5, GLD6,
GSD61, GSD62, GSD63, GSD66,
GSD67, GSD69, GLDL, PDW7,
PDWF7, EDW4, EDW5, EDW6,
GHD4, GHD5, GHD6, GHDA4,
GHDA6
HLD4
Serial Numbers Must Begin
With
FL, GL, HL, LL, ML, VL, ZL,
AM, DM, FM, GM, HM, LM,
MM, RM, SM, TM, VM, ZM,
AR, DR, FR, GR
Covered Parts:
 Dishwasher heating element repair kit: WD05X10017X – this will be shipped to the consumer when the
call is scheduled. Kit contains the following:
1. Dishwasher heating element
2. Grommets – Qty. 2
3. Green self-adhesive dot
4. Repair instructions/procedures
Installation Instructions:
 See instructions attached as well as included in the heating element kit.
Coverage Period: No end date
 No charge for labor
 No charge for heating element kit
Dispatches: Scheduled by our call center with an authorization number. Problem description will read ” 2012
DISHWASHER RECALL REPAIR ONLY“. If you are in the home and notice a potentially affected unit have the
consumer either go to the recall website www.geappliances.com/recall or call the recall hotline (866)918-8760.
Repair kit will be shipped directly to the consumer’s home address. Complete inspection should be performed on
appliance prior to beginning the repair to verify proper functionality. If any questions arise during the repair process
or if for any reason you are not able to complete the repair please call the servicer hotline (866)556-8117. This
line is for servicer use only, not consumers. Consumers can call the recall hot line (866)918-8760 for any
recall related questions.
Invoicing: Submit your warranty claim in the normal manner using repair code MA00. You must include the part
number of the associated kit (WD05X10017X) on your claim in order to get paid properly. Do not include any work
on the invoice other than the work to complete the recall. All other work should be on a separate invoice and billed
to the consumer. Any questions please contact your service counselor at (800)972-3202.
Sincerely;
GE Customer Care
GE Recall Website: www.geappliances.com/recall
Hotline: 1-866-918-8760
Important Safety Notice
GE Recalls Dishwashers
Dear Consumer:
In cooperation with the U.S. Consumer Product Safety Commission, GE Appliances has
announced a voluntary recall to repair certain Hotpoint®, GE® and GE Profile , GE Eterna™
and GE Adora™ plastic tub dishwashers with front controls. According to GE’s records, you
may have purchased one of these dishwashers. Please read this notice carefully and visit
GE’s recall website or call GE’s recall hotline if your dishwasher is included in the recall.
This voluntary recall is due to an electrical failure in the dishwasher’s heating element that
can pose a fire hazard. GE has received fifteen reports of dishwasher heating element
failures, seven of which resulted in fire and smoke damage beyond the unit. Consumers
should immediately stop using the recalled dishwashers and visit GE’s recall website any
time at www.geappliances.com/recall or call toll-free at 1-866-918-8760 from 8 a.m. to 5
p.m. Monday through Friday Eastern Time to schedule a free repair, or for information
about a rebate toward the purchase of a new dishwasher.
Consumers should not return the recalled dishwashers to the retailer where they purchased
as retailers are not prepared to take the units back.
This recall includes 1.3 million units sold in the U.S. Units were manufactured between March
2006 through July 2006, and November 2006 through April 2008.The model and serial
number can be located on the inside of the dishwasher on the left tub wall.
Brand
Model Number Begins With:
Serial Number Begins
With:
GE
GE Profile
GE Eterna
GE Adora
GLC4, GLD4, GLD5, GLD6,
GSD61, GSD62, GSD63,
GSD66, GSD67, GSD69,
GLDL, PDW7, PDWF7,
EDW4, EDW5, EDW6, GHD4,
GHD5, GHD6, GHDA4,
GHDA6
FL, GL, HL, LL, ML, VL,
ZL, AM, DM, FM, GM,
HM, LM, MM, RM, SM,
TM, VM, ZM, AR, DR,
FR, GR
Hotpoint
HLD4
For additional information about this voluntary recall or to schedule your free repair on-line,
visit GE’s recall website any time at www.geappliances.com/recall. To schedule a free
repair over the phone, call GE toll-free at: 1-866-918-8760 from 8 a.m. to 5 p.m. Monday
through Friday Eastern Time.
GE is conducting this voluntary recall in cooperation with the U.S. Consumer Product Safety
Commission, which will also monitor the effectiveness of the recall program.
GE Appliances
Dishwasher Heating Element Replacement
BEFORE YOU BEGIN
Lower the leveling legs to clear the counter top and
pull the dishwasher out approximately 16 inches.
Read these instructions completely and carefully.
IMPORTANT
Observe all governing codes and ordinances.
WARNING:
Service should only be performed by a qualified
service technician. Have available the appropriate
personal protective equipment, including
equipment and materials required for compliance
with Electrical Safe Work Practices - Subparts S of
the OSHA regulations prior to beginning work.
Validate the dishwasher model and serial number are
part of the repair program.
Provide sufficient room to reach behind the tub
support to the heating element connections.
Disconnect the dishwasher from power using the proper
LOTO (Lock Out - Tag Out) procedures. Remove the toe
kick and mounting screws. Inspect whether the water
and drain lines require disconnecting to enable the
dishwasher to be pulled out approximately 16 inches.
Turn off the water and disconnect lines if necessary.
1
Disconnect the two wires attached to the heating
element and remove the two 15/16” plastic retaining
nuts (shown from the bottom of the tub for clarity).
Install and tighten the two plastic nuts and reconnect
the wiring to the new heating element from under the
dishwasher tub. Reinstall the dishwasher under the
counter top, adjusting the legs to level the unit and
reinstall the mounting screws.
Check operation by starting a wash cycle. Allow the
dishwasher to fill with water, circulate, heat and then
drain to check for leaks. A quick way to test is to enter
service mode and energize individual components.
Refer to the mini-manual enclosed with the product for
directions to enter service mode for the specific model.
Remove the old heating element from inside the tub and
render it inoperable by carefully breaking off one of the
electrical terminals. Dispose of the old heating element.
Place the green dot (supplied) on the tub below the
model tag to signify the repair has been completed.
Install the new gaskets (supplied) on the new heating
element and place the new heating element in the tub.
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Service Mode for the following models:
EDW4, GSD61, GSD62, GSD63, GSD66, GSD67, GSD69 and PDW7
THIS DISHWASHER IS PROGRAMMED WITH A SERVICE MODE TO AID THE TECHNICIAN IN TROUBLESHOOTING THE DISHWASHER.
EACH COMPONENT MAY BE CYCLED TO DETECT IF IT IS FUNCTIONING CORRECTLY. COMPONENTS ARE CYCLED BY PRESSING
KEYPADS TO THE RIGHT OR LEFT OF THE START/RESET KEYPAD. DETERMINE WHICH TYPE OF CONTROL PANEL IS PRESENT
(FLAT OR BOWED) AND THEN USE THE CHART BELOW TO DETERMINE HOW TO CYCLE EACH COMPONENT.
FLAT PANEL
5L 4L
3L
2L
1L
START
RESET
BOWED PANEL
5L
1R 2R 3R 4R
3L
PAD
CONTROL
TYPE
2L
3LL
3
DESCRIPTION
4L
5L
START/RESET
FLAT
Activates Drain Pump
BOWED
Activates Detergent Module
FLAT
Activates/Activates Detergent Module
BOWED
Activates Main Pump
FLAT
Activates Main Pump
BOWED
Activates Heating Element
FLAT
Activates Heating Element
BOWED
Activates Drain Pump
1R
START
RESET
2R
3R
4R
102-06H
TIME in seconds**
Keypads to the left of the Start/Reset keypads (Selections)
1L
1L
TO EXIT SERVICE MODE :
PRESS THE START/RESET KEYPAD AT ANYTIME TO EXIT.
102-06G
TRITON XL SERVICE MODE TEST MATRIX*
KEYPAD
2L
Indicates Keypad Used Only on Some Models
Indicates Keypad Used Only on Some Models
TO ENTER SERVICE MODE :
PRESS THE COOKWARE (POTS & PANS ON SOME MODELS) AND THE
HEATED DRY KEYPAD SIMULTANEOUSLY FOR 3 SECONDS.
4L
FLAT
Activates Water Valve
BOWED
(Length of time is model dependent)
75
60
*NOTE: Service mode may
be used for 30 minutes
maximum. After 30 minutes
the service mode will
automatically turn off.
**NOTE: Components will
be activated for indicated
time. Component may be
deactivated by pressing
the same keypad that was
pressed to activate the
component.
75
300
50 or 71
Used to EXIT Service Mode
3
Service Mode for the following models:
EDW5, GHDA4, GLD4, GLD5, GLDL, HLD4
THIS DISHWASHER IS PROGRAMMED WITH A SERVICE MODE TO AID THE TECHNICIAN IN TROUBLESHOOTING THE DISHWASHER.
EACH COMPONENT MAY BE CYCLED TO DETECT IF IT IS FUNCTIONING CORRECTLY. COMPONENTS ARE CYCLED BY PRESSING
KEYPADS TO THE RIGHT OR LEFT OF THE START/RESET KEYPAD.
DL-1 KEYPAD MAPPING
Key
#11
Key
#10
Key
#9
Cycles
Key
#8
Key
#7
Key
#6
Options
Key
#5
Key
#4
Key
#2
Key
#3
Key
#1
Control Lock - Hold 3 Sec.
SERVICE MODE :
The SERVICE MODE shall be entered by simultaneously pressing keypads #8 and #4 for
3 seconds while the DW is in STANDBY MODE. The SERVICE MODE allows you to independently control the various components of the dishwasher through the DL-1 as defined
in Table below. In order to exit the SERVICE MODE, press the START/RESET keypad at any
time. The DL-1 will exit out of SERVICE MODE automatically if the keypads are inactive
for 5 minutes.
SERVICE MODE TEST MATRIX*
KEY PRESSED
ACTIVATES
MAXIMUM ALLOWED
ACTIVATION TIME
#1
M
Main
Pump
2 minutes
#2
Auxiliary Pump
Auxiliary
1 minute
#3
Detergent/Rinse Aid Module
60 seconds
#6
Water Valve
Water
1 minute
#7
Heater
2 minutes
#3 and #4 simultaneously
(For 3 seconds)
Sets the auto
a uto F1 entry flag in the
EEPROM so at next power up
the control will automatically
enter F1 test mode.
(F1 will not begin until unit is
powered down and back up.
Do not leave unit in this test mode.)
A LEDs are illuminated
ALL
(right-most 1 second and then
left-most 1 second)
At the same time the control
shall beep and turn on the
Calrod® for 1 second, pause
1 second turn off the Calrod®,
beep and turn on the Calrod® for
1 second, and then turn off
the Calrod®
SERVICE MODE CONTROL
OPERATION
When a control is activated in
the SERVICE MODE the output
shall continue to remain
active (ON) until the Maximum
time has expired or another
keypad is pressed. Once the
Water Valve (keypad #6) is
activated, the microprocessor
must perform a drain cycle
to pump out the water before
exiting SERVICE MODE.
NOTE: For all other dishwasher models, refer to the mini-manual included with the product.
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