HH Brochure 2008

The Scout Holiday Homes Trust
Affordable Family Holidays
at popular holiday sites...
* Specially adapted and well equipped holiday homes
* Charged by the unit not per person
* Self catering with on-site catering available
* Full use of site facilities and entertainment
* Club membership included in the price
* Gas and electricity included in the price
* Personally arranged bookings through Trust Office
* Units cared for by local volunteer teams
...for all families with a special need
Specially
Reduced Prices!
Holidays start
from under £150
per week
These holidays are
available to families,
carers or groups who
have a member with a
disability, physical or
mental, or age related
illness and to low income
and lone parent families
No Scouting connection
required.
Helping you choose the perfect holiday
The following is a full list of our properties at holiday parks around the country.
Please look carefully at the facilities on offer at each site to help you decide which most suits your needs.
Berwick
Caravan
with veranda
Burnham on
Sea
Clacton
Exmouth
Caravan
Two caravans
with veranda
with verandas, next to each other
The Village has something for
everyone with indoor and outdoor
pools, fishing lakes, golf course,
pitch ‘n’ putt, and a bowling green.
There’s also a children’s club for
ages up to 16 and family evening
entertainment. There is a choice of
take away and eat in food outlets
and the Ferryboat Inn. The village
is adjacent to a nature reserve, and
Clacton with its seaside fun is not
far off. Direct beach access
All ages will have something to
enjoy at this Haven All-Action
centre. A heated outdoor pool, an
indoor fun pool, the children’s Fun
Palace and clubs for children up to
16 are just some of the amenities.
You may prefer to take it easy in
the Pub Diner or enjoy first-class
shows in the Family Entertainment
Centre. A wonderful private sandy
beach is reached down a steep
slope. Direct beach access by ramp
– difficult but possible for
wheelchairs.
Two caravans
This superb hilltop park overlooks a
golden, sandy beach. It is close to
the heart of Berwick-upon-Tweed
with its thriving Wednesday and
Saturday markets. There is a full
and extensive range of indoor and
outdoor facilities and
entertainment for the whole family,
as well as clubs for children up to
16. The park gives you an
excellent opportunity to explore
this beautiful border country, with
Edinburgh within easy reach.
Direct beach access – difficult but
possible for wheelchairs.
Berwick Holiday Park, Magdalene Fields
Berwick-upon-Tweed
Northumberland TD15 1NE
www.havenholidays.com
next to each other, one with small
veranda, one with patio
This site is flat with access to the
promenade, a few yards from our
caravans. This is a good location
for exploring Somerset with
Burnham town centre only a short
walk away, but you won’t have to
leave the site to enjoy your holiday.
Active and leisurely pursuits are
available and the indoor and
outdoor swimming pools are
excellent. There is superb
entertainment for both adults and
young people and there are fishing
lakes on site. Excellent accessible
local beach at Brean Sands. One
caravan has a wheel-in shower and
wheelchair height kitchen units,
and is double glazed and centrally
heated. Sea front 20 yards.
The Orchards Holiday Village
St Osyth, Clacton-on-Sea
Essex CO16 8LJ
www.havenholidays.com
Devon Cliffs Holiday Park, Sandy Bay
Exmouth, Devon EX8 5BT
www.havenholidays.com
Burnham-on-Sea Holiday Village,
Marine Drive, Burnham-on-Sea
Somerset TA8 1LA
Just want you to know what a fantastic
“time
we had as a family. A huge ‘thank
www.havenholidays.com
you’ is owed to the volunteers who
service the caravan and The Scout
Holiday Homes Trust for providing
families like ours the chance to have a
holiday.
”
The Cameron family
Site locations
and National Holiday Parks grading
Berwick
A holiday at your own pace
The last thing most of us want on a family holiday is to be ruled by the
clock. That is what makes the freedom of self-catering so appealing. You
get up, go to bed, relax and enjoy your surroundings in your own way, in
your own time. When there is someone in the family with a special need,
this may even be essential. The Trust’s holidays get you away from everyday
pressures and there is also a wide range of facilities on your doorstep. You
are free to do your own thing, without having to look elsewhere. This easyto-follow guide will help you to choose where to take your holiday through
the Scout Holiday Homes Trust.
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New Milton ✰✰✰✰✰
Burnham
✰✰✰✰
Paignton
Clacton
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Poole
Exmouth
✰✰✰✰
Prestatyn
✰✰✰
✰✰✰
St Austell
✰✰✰✰✰
Skipsea
✰✰✰✰✰
Great Yarmouth
Kidwelly
✰✰✰✰
✰✰✰✰
✰✰✰✰✰
Tel 0208 433 7290/1
Great
Yarmouth
Kidwelly
E-mail: scout.holiday.homes
New Milton
Paignton
Chalet (3 bedrooms)
Caravan
Caravan
with patio
with veranda
with veranda
The sea and shining sands are just
a few yards away from this Park
Resorts Holiday Park. With the
Gower Peninsular and Brecon
Beacons for neighbours, you will
also find yourself amid the scenic
delights of Wales. Children will
enjoy the indoor fun pool with
flume and spa bath, play areas,
and clubs for 5 to 16 year olds.
The excellent Boathouse restaurant
and bar, a take-away, and mini
supermarket make eating in or out
equally easy. The Trust feels it is
advisable to have a car at this
park. Direct beach access.
This cliff top park offers marvellous
views over both the Solent and the
adjoining coast. Close to the New
Forest, the area is packed with
places of interest. The supermarket
makes self-catering easy, while a
cafeteria with take-away, as well as
an excellent restaurant and family
licensed club, means you can also
have an occasional break from
cooking. Tennis, games, a heated
outdoor pool and an indoor leisure
pool are there to be enjoyed.
Children have an adventure
playground, paddling pool and
Sammy Seahorse Club for 4 to 11
year olds. The caravan is doubleglazed, has a wheel-in shower and
the kitchen units are at standard
height. Direct beach access by
steps – not wheelchair accessible.
The park nestles in the hillside and
enjoys views across the valley to
the sea, and offers a high standard
of facilities. Children have their
own adventure playground,
paddling pool and Sammy
Seahorse Club. Holidaymakers
have a great range of indoor and
outdoor activities and swimming
pools as well as bars and live
evening entertainment. If you are
in an adventurous mood,
Dartmoor’s wild acres and old
coastal towns are there to explore.
The caravan is double-glazed, has
a wheel-in shower and the kitchen
units are at standard height. This
park is not on the coast. Nearest
beach approximately 1 mile away.
Hoburne Naish, Christchurch Road
New Milton, Hampshire BH25 7RE
www.hoburne.com
Caravan
with veranda
Situated at the end of the
promenade, this Haven All-Action
centre is the perfect place for a fun
packed family holiday. Our caravan
overlooks the sand dunes and
beach. There are superb indoor
and outdoor facilities for everyone
as well as clubs for children up to
16, and a full programme of
evening entertainment. Nearby is
the Great Yarmouth Race Course
(horse racing June-September), the
Norfolk Broads and Pleasurewood
Hills Theme Park with thrilling rides
and excitement for all the family.
Direct beach access – not
wheelchair accessible due to sand
dunes.
Carmarthen Bay Holiday Park
Kidwelly, Carmarthenshire
South Wales SA17 5HQ
www.park-resorts.com
Seashore Holiday Park, North Denes
Gt Yarmouth, Norfolk NR30 4HG
www.havenholidays.com
Hoburne Torbay, Grange Road
Goodrington, Paignton, Devon TQ4 7JP
www.hoburne.com
The caravan is well equipped. The beach is
“great
and there is plenty to do. Really like the
entertainment on site and plenty of attractions
nearby. A great holiday - will be back next
year.
”
The Stevens family
[email protected]
www.scout.org.uk/holidayhomes
Poole
Prestatyn
Caravan
Caravan
St Austell
Skipsea
Caravan
Caravan
with wooden picnic table
This park has entertainment for all
ages and unrivalled self-catering
facilities. On site you’ll find
everything from a fish and chip
shop to a bakery, launderette, gift
shop and supermarket. As well as
outdoor and indoor heated pools,
beginners can have their first
lessons in sub-aqua and sailing.
You can explore Poole Old Town,
Poole Pottery, Bournemouth,
picturesque Dorset and the New
Forest. Brownsea Island, where
the first ever Scout Camp took
place in 1907, is easily accessible.
Direct beach access.
Rockley Park Holiday Park, Napier Road
Hamworthy, Poole, Dorset BH15 4LZ
www.havenholidays.com
This is a Haven All-Action park on
the beautiful North Wales coast.
For young people, it’s a dream
come true with children’s clubs for
those aged up to 16. There are
indoor and outdoor heated
swimming pools, snooker room,
and other amusements. There is
extensive entertainment in three
showbars. You’ll also find a family
diner, a fish and chip shop,
restaurant and bars. A
supermarket and convenience store
on site has an off-licence and
bakery, plus a gift shop. All this
within reach of Snowdonia and
North Wales. Direct beach access.
Presthaven Sands Holiday Park
Gronant, Prestatyn
North Wales LL19 9TT
www.havenholidays.com
This family park backs onto its own
private sandy beach. The site also
boasts a heated outdoor pool (May
to September), crazy golf course,
and games room. There is a beach
club with bars and snacks entertainment is on second floor
accessed by stairs. For children
there is a separate pool and play
area. The hire shop facilities give
the chance to enjoy fishing, sailing
or other water sports, and you can
also hire a bicycle. There are good
coastal footpath walks too. Nearby
are the Lost Gardens of Heligan
and the Eden Project. Direct beach
access.
Pentewan Sands Holiday Park,
Pentewan, St Austell
Cornwall PL26 6BT
This family-run hilltop park offers a
great selection of holiday fun. A
fishing lake, putting green,
children’s games, junior discos and
competitions are among the
attractions available. A short walk
takes you to sandy beaches and
exhilarating sea bathing! The
Towbar Entertainment Complex
offers you a choice of bar,
restaurant and family room with a
variety of entertainment. There is a
Sunday market adjacent to the
park. The Trust feels it is advisable
to have a car at this park. Direct
beach access by steps.
Skirlington Leisure Park, Hornsea Road
Skipsea, Driffield
East Yorkshire YO25 8SY
www.skirlington.com
www.pentewan.co.uk
We were delighted with the caravan.
“Being
able to get back from a day out
and find all the facilities for a
wheelchair user made our holiday so
much easier.
”
The Sullivan family
When holidays are a problem...
Everyone needs a break from the daily routine especially a family in need. This could be a family with
a frail relative to care for, someone with special needs or perhaps a single parent managing on their
own. The Trust provides accommodation for a valuable break for any family or group in which the
quality of life is diminished by disability, infirmity or misfortune. Families can often have difficulty in
finding a holiday destination with the right facilities at an affordable price.
...we could be the solution!
The Scout Holiday Homes Trust was founded by former Scouts to provide accessible holiday homes for
all families with special needs. The Trust maintains a luxury chalet and caravans at a variety of family
holiday centres across the country. No scouting connection is required for any of the Trust’s holidays.
Self-catering is made easy with a well-stocked shopping area at each holiday park and an excellent
pub or restaurant for eating out. All parks have laundering facilities and most have hire shops. Our
Local Management Teams will do their best to make you feel comfortable and welcome. Volunteering
their time, they are on hand in an emergency and may also be able to greet you on arrival.
Accommodation
The Scout Holiday Homes Trust has a range of
modern caravans designed especially for families
with special needs. All units have access ramps,
wider doors, wheelchair accessible wc/shower
room and easy access to the dining area. While
all caravans are wheelchair accessible, most
have catering and kitchen equipment at
standard height. Three caravans have wheel-in
showers and sleep up to 7 people. The other
units accommodate five or six people in comfort,
and with access for one standard design
wheelchair. Accommodation layouts differ, so
before booking please look carefully at the
details included with this brochure to make sure
your choice is suitable for you. We would advise
you to ring the Trust office before making any
booking.
Caravans are available from Easter to the end of October
Typical Atlas Caravan
Typical Pemberton Caravan
If this brochure doesn't include our separate
application form, price list and details of
vacant dates then please ring
0208 433 7290/1
or E-mail [email protected]
The Scout Holiday Homes Trust Gilwell Park, Chingford, London E4 7QW
Contact us on telephone number 0208 433 7290/1
Fax number 0208 433 7184
E-mail [email protected]
www.scout.org.uk/holidayhomes
Registered Charity No. 269946
CONDITIONS FOR LETTING
Bookings
Booking
Paying the balance
Caravans and chalets are let by the
week – Saturday to Saturday. VAT at
the current rate is included in the
charge. Sites are normally open from
Easter to the end of October, although
generally full facilities and entertainment
programmes do not start until May and
close in September. The holiday park
details are the Trust’s interpretation and
if any facilities are important to you for
the enjoyment of your holiday please
check direct with the park before
booking.
Completed application forms together
with a non-refundable deposit of £60
per week must be received within 10
days if a provisional booking has been
made, plus a £20 per week
cancellation insurance fee if required.
This cancellation insurance means that
in the event of a cancellation, the
balance is waived when the deposit only
has been paid; or if the holiday has
been paid for in full, the balance will be
returned to you (ie full cost of holiday
minus deposit and cancellation
insurance fee). Please note that the
cancellation insurance does not cover
the deposit. Notification of cancellation
must be made to the Trust Office at
least 36 hours before the
commencement of the holiday (ie for
holidays commencing on Saturday,
notification must be made before
midday on Thursday). Any holiday
cancellation notified after this will not
be subject to a refund.
The balance of the full amount must be
paid at least one month before the
holiday date. If full payment has not
been received by this date, the holiday is
subject to automatic cancellation.
The Trust’s caravans and chalets are
suitable for a person with special needs
supported by family or carers. It is
advisable that the units have at least
one able-bodied person, and if this is
not possible for any reason, the Trust
Office must be informed of the
circumstances prior to the holiday. The
choice of holiday park is yours but we
suggest you contact the Trust
Administrator for advice on the park’s
suitability for specific disabilities, before
making a definite commitment. This is
essential if there is a fully wheelchairbound person in your party as there are
so many differences in our units and
parks, and we do not want to
disappoint you.
The units are not recommended for
people who are totally dependent on a
wheelchair for mobility. Please
contact the Trust Office before booking
if there is more than one wheelchair
user in your party. All the units are
ramped and the internal arrangements
are suitable for standard manual
wheelchair access, except where
mentioned in the additional details
leaflet. The units do not have lifting
gear, although there are some ceiling
hooks or ceiling grab handles in some of
the bedrooms, as indicated on the
additional details leaflet. Kitchen units
are at the normal standard height with
the exception of 22 Avalon Way at
Burnham-on-Sea Holiday Village, where
they are at wheelchair height. Kitchen
and cooking equipment has not been
adapted.
Correspondence
should be addressed to:
The Administrator
The Scout Holiday Homes Trust
Gilwell Park, Chingford
LONDON E4 7QW
Telephone: 0208 433 7290/1
or through The Scout Association’s
Information Centre on 0208 433 7100
E-mail: [email protected]
or
[email protected]
Fax: 0208 433 7184
2008
If you decide not to pay for the Trust’s
cancellation insurance, cancellation at
any time after booking will mean that
there will be no refund; and if you
cancel within a calendar month of the
start date of your holiday, then you will
be liable to pay the full cost of the
holiday. There is no refund for special
price holidays.
Only people named on your
application form are permitted to stay
overnight in the Trust’s units. Names
and addresses (and ages of anyone
under 21) must be logged with the Trust
Office before the commencement of the
holiday. If this legal requirement is not
met, the booking will be terminated
immediately and you will be asked to
leave with no refund.
Please note that once the holiday
booking is confirmed any change to the
details on the application form will incur
an administration charge of £60.00.
This includes any additional people
added to your original booking or
change of people going on your holiday
or change of holiday date.
Holiday Contract
A contract between you and the Trust is
made when the Trust accepts your
booking and deposit payment by issuing
written confirmation. The contract binds
you and all the members of your party.
It is your responsibility to ensure that all
members of your party accept these
terms and conditions of booking.
Failure to disclose all relevant
information or comply with these terms
may lead to termination of the contract,
and loss of the booking.
Arrivals and departure
Once your booking form is received and
your booking confirmed, the Local
Management Secretary at your chosen
venue will send details of the site
arrangements and other helpful
information. Depending on the park,
you will be able to pick up the keys to
your holiday home between 2pm and
3pm on the Saturday you arrive and find
everything ready. You must make
special arrangements if you wish to
arrive after 6pm.
On the Saturday of your departure, in
order to prepare for the incoming
visitors for the next letting, you are
asked to depart between 10 and 11am.
The exact time will be advised when
your holiday is booked.
Trust & Park Rules
The Trust retains the right to refuse
admission, and the right to eject any
occupants who cause a nuisance,
disturbance or damage in respect of the
Trust’s property, the surrounding area or
holiday park; or do not adhere to the
Trust’s conditions of letting or the
Holiday Park rules. The Trust reserves the
right to terminate a holiday without
compensation if the behaviour of
anyone using the Trust’s units or their
guests impair the enjoyment, comfort or
health of the Holiday Park’s guests. The
current conditions and rules can be
obtained either from the holiday park or
the Trust Office.
Pets
We are sorry that no animals can be
permitted in our units, and this includes
any that visitors may bring. However,
we will accept guide dogs subject to
agreement with the Trust Office and the
holiday park.
Accommodation
Please take your holiday booking
receipt with you on holiday as you can
use this to prove your identity on your
arrival at the Holiday Park. Each unit is
fully furnished but sleeping
arrangements may differ because of the
unit layout. Details will be provided for
the location of your choice.
All units have hot and cold water, a gas
or electric cooker, microwave oven,
refrigerator, colour TV/video or TV/dvd,
heating appliances, essential cutlery,
crockery and utensils. There is a
bathroom with a toilet, shower and
handbasin. We supply pillows, blankets
and duvets – you must supply your own
pillowcases, sheets, duvet covers, tea
towels and towels. Although there may
be duvet covers on our duvets, these are
to protect the duvets only, and you must
use your own covers or sheets with the
duvets.
It must be understood that we offer a
family service. Bookings made by a
person under 21 will not be accepted.
Site operators may not allow units to be
let out to a single-sex group. No more
than six people or seven in the larger
caravans, including babies, may stay in a
unit – a party of more than that number
may be refused access.
As Local Management Team members
are all volunteers, it would be
appreciated if you leave the
accommodation in the condition you
wish to find it and let them know if you
intend leaving earlier than stated. If the
unit is left in a dirty state, then you will
be charged for the cleaning. Any
breakages and damage (however minor)
must be paid for, and the Trust
Administrator must be notified
immediately.
The Trust Office will provide you with
emergency contacts for use during your
stay. If you are unhappy about the unit
please contact The Trust Administrator or
the Local Management Team Secretary
immediately on arrival in order that the
Trust has the opportunity to rectify the
problem. Please note that for any
complaints or claims arising during your
holiday the Trust cannot accept any
liability if you fail to notify the Trust
Office immediately the problem arises.
Also, full details in writing are required
to be sent to the Trust Office within 7
days of the end of your holiday.
The Trust will endeavour not to change
the date or cancel your booking, but in
exceptional circumstances this may be
necessary.
The Trust will inform you of the change
of date or cancellation as soon as
possible and give you the following
options:
a) accept the replacement holiday
comparable or superior to the one
booked, or
b) choose an alternative lower priced
replacement Trust’s holiday with the
difference in price between the
replacement holiday and the holiday
booked being refunded, or
c) accept a full refund.
The design and
artwork production of
this brochure was
kindly donated by
Berkshire Scout
Enterprises Ltd.
www.bsel.org.uk